Fraazo
https://www.fraazo.comAbout
Company social profiles
Jobs at Fraazo
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
Similar companies
About the company
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
Jobs
17
About the company
Bhanzu is a revolutionary math-learning platform that is dedicated to inspiring learners to pursue careers in math and STEM fields. With a mission to eradicate global math phobia, Bhanzu is changing the way students perceive math for a better world. The platform offers a comprehensive range of math courses, designed to cater to learners of all ages and skill levels.
Jobs
21
About the company
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Jobs
290
About the company
Founded in 2014, Techmango Technology Services (TTS) is a dynamic IT services and AI consulting company that has steadily expanded into a robust organization with a team of over 250 highly skilled professionals. A NASSCOM Partnered and CMMi Level 3 initiated Madurai-based IT company, with a difference. As a client centered and quality conscious IT company, we offer a wide spectrum of technology services and solutions to help our clients meet their business needs on time and within cost-effective parameters.
Techmango strives to deliver top-tier GenAI, Data Engineering solutions, App Modernization and Custom Software Development to keep you ahead of the competition, continually enhancing your IT-driven business solutions.
We leverage the latest software development platforms, tools and advanced project management techniques to deliver industry-leading solutions that set you apart from the competition. Our comprehensive service portfolio includes Application Services, Infrastructure Services, and Professional Services, all delivered through our flexible Global Delivery Model.
Jobs
5
About the company
At LearnTube, we're reimagining how the world learns making education accessible, affordable, and outcome-driven using Generative AI. Our platform turns scattered internet content into structured, personalised learning journeys using:
- AI-powered tutors that teach live, solve doubts instantly, and give real-time feedback
- Frictionless delivery via WhatsApp, mobile, and web
- Trusted by 2.2 million learners across 64 countries
Founded by Shronit Ladhani and Gargi Ruparelia, both second-time entrepreneurs and ed-tech builders:
- Shronit is a TEDx speaker and an outspoken advocate for disrupting traditional learning systems.
- Gargi is one of the Top Women in AI in India, recognised by the government, and leads our AI and scalability roadmap.
Together, they bring deep product thinking, bold storytelling, and executional clarity to LearnTube’s vision. LearnTube is proudly backed by Google as part of their 2024 AI First Accelerator, giving us access to cutting-edge tech, mentorship, and cloud credits.
Jobs
7
About the company
Robylon AI – Agentic Automation for Scalable Customer Support and Business Workflows
Robylon AI is a next-generation agentic AI platform that empowers businesses to automate over 90% of their customer queries and operational workflows across key communication channels; including chat, email, voice, and ticketing; while maintaining 99% accuracy from day one. Designed for scale, speed, and adaptability, Robylon combines the intelligence of large language models with the robustness of human-in-the-loop oversight to deliver enterprise-grade automation without requiring an in-house AI team.
Unlike traditional bots, Robylon operates as an agentic AI worker, meaning it can understand user intent, trigger actions across platforms, adapt to product updates, and continuously learn with minimal intervention. The system is plug-and-play, allowing deployment within minutes and integrations with existing tools and systems. Businesses can automate complex, multi-stage tasks and respond to customers in natural language, across multiple languages, and without scripting every possible input.
One of Robylon’s key differentiators is its transparent pay-per-resolution model. Instead of paying for seats or vague automation tiers, companies only pay for successful outcomes; making ROI instantly measurable and aligning cost with value. With this model, companies typically reduce support costs by 30% or more, while freeing up internal teams from repetitive, low-value tasks.
Key features include:
Agentic AI Workers that mirror human workflows
No-code automation builder for fast task recording and deployment
Multichannel support (chat, email, voice, tickets)
Scheduler and bulk action tools to manage high volumes efficiently
Actionable analytics for continuous optimization
Robylon is ideal for customer support teams, product-led growth companies, operations, HR, and marketing teams looking to scale their services without scaling headcount. As AI becomes central to enterprise growth, Robylon positions itself as a mission-critical tool for forward-thinking teams that want to enhance productivity, improve customer experience, and make intelligent automation a core business advantage.
Jobs
3
About the company
Jobs
1
About the company
Jobs
4
About the company
Jobs
1