Fraazo
https://www.fraazo.com
Jobs at Fraazo
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
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Aalgro is building a new-age trust in the trade of perishables across cities. We are currently focussed on imported fruits and deals in relatively high volume transactions across Mandis, outside Mandis within cities and across cities. We are in the process of building a small initial technology team to create a technology platform(web-app, mobile app) to scale the nature of business
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We are a team working towards a vision. You should join here if are looking to work towards a common purpose which you can associate with which is aligned with your personal growth. The problems in hand are hard and complex since it deals with perishables and with users who are unorganized, traditional mandi people across India. Hence it would require critical thinking; problem-formulation and solving with inputs from both internal and external users; Please understand that it is a start-up and only if you are willing to be part of high performing team, should you apply.
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Farmers Fresh Zone, is an Direct to Consumer Brand Backed by the Indian Angel Network which caters to 5 South Indian cities. We are catering to urban customers with our safe-to-eat, pesticide free fruits & vegetables directly sourced from our farmers. We are enabling this by a technology driven platform working on a demand prediction model. To guarantee trust in our customers, we have introduced a feature called ‘Know your Farmer’. And we’re proud to say that, we are one of India's first agri-tech firms to introduce unit level traceability for all our products which means consumers can track the origin of a product including details of the farms and farmers. Through this feature, a customer can see where the product has been harvested, who’s been harvesting and how long it’s been harvested. Here’s our website info- https://www.farmersfz.com/
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We are a team of very young individuals and are hiring for multiple roles to expand our operations across multiple geographies or as a part of scaling up.
You can read where we got featured in the Economics Times- https://economictimes.indiatimes.com/tech/tech-bytes/agri-tech-firm-introduces-traceability-feature-know-your-farmer/articleshow/82196279.cms
Yourstory-https://yourstory.com/2020/09/funding-alert-kerala-agritech-startup-farmers-fresh-zone-ian-fund/amp
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