

Fraazo
https://fraazo.comAbout
Connect with the team
Jobs at Fraazo
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
quality consistency.
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
members.
Drive the Horizantal replication of Good practices within the organization/Bench mark
organization etc.,
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
Similar companies
About the company
Juntrax Solutions is a young company with a collaborative work culture, on a mission to bring efficient solutions to SMEs. Joining us you will be part of a great team building an integrated platform for SMEs to help them manage their daily business globally.
Jobs
3
About the company
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Jobs
5
About the company
Jobs
3
About the company
Jobs
16
About the company
Techlyverse: Your Partner in Digital Product Innovation
At Techlyverse, we turn ambitious ideas into impactful digital products. We are a dynamic product studio dedicated to partnering with businesses to design, build, and scale custom technology solutions that are not only functional but also deeply human-centered.
Our expertise lies in crafting bespoke web and mobile applications, creating robust cloud infrastructures, and delivering strategic product roadmaps. We believe that great technology is a result of collaboration, clear communication, and a shared passion for solving real-world problems.
From the initial concept to post-launch support, Techlyverse is committed to providing a seamless and transparent journey, ensuring that every product we build is a true reflection of our partners' vision and a catalyst for their growth. We don't just build products; we build partnerships for success.
Jobs
1
About the company
Automate Accounts is a technology-driven company dedicated to building intelligent automation solutions that streamline business operations and boost efficiency. We leverage modern platforms and tools to help businesses transform their workflows with cutting-edge solutions.
Jobs
3
About the company
CineArtery early stage startup building a cloud-based platform that streamlines end-to-end film production, unifying Production workflows Script, budgeting, legal, Marketing and distribution all in one place. CineArtery aspires to build the world’s largest professional network within the cinema and film industry.
Jobs
1
About the company
Stairio is a digital infrastructure company building scalable online systems for modern businesses.
We help service-driven brands establish strong digital foundations through high-performance websites, booking systems, management dashboards, and integrated payment solutions. Our goal is to give businesses ownership, control, and long-term digital assets that generate measurable revenue.
Jobs
2
About the company
Jobs
3
About the company
Jobs
1








