Presales Executive - Customer Service

Space Matrix is a dynamic and innovative design consultancy that specializes in workplace design. Our mission is to be the No. 1 office design firm in Asia and to continue revolutionizing the delivery of design and build globally.

We have a company culture that is transparent, collaborative, innovative, progressive, honest and fast. Be part of the team that constantly challenges the industry norm and wants to be the best in the game. To find out more visit www.spacematrix.com

Purpose of the role:

As the Manager - Client Solutions, you will play a key role in acquiring new clients, leveraging your relevant sales experience to drive business growth, identify business opportunities, and deliver tailored solutions that exceeds client expectations. Your role will involve business development initiatives aimed at generating leads, increasing brand recognition, and boosting sales. In addition to meeting your own sales targets, you will play a critical role in securing new business to meet organizational goals, managing client relationships, and ensuring a seamless client experience.

Strategy Formulation:

Developing and executing client-focused approaches that drive business growth and ensure long-term client satisfaction. Key responsibilities include:

·      Conduct thorough analysis to understand client needs, preferences, and challenges.

·      Formulate strategies to increase client acquisition, retention, and overall revenue by identifying new business opportunities and leveraging the existing relationships to expand service offerings and upsell additional solutions.

·      Work closely with sales, design, and project management teams to align client solutions with organizational goals.

·      Staying informed about industry trends, emerging technologies, and competitors to anticipate market shifts.

·      Develop and maintain strong, long-term relationships with clients, ensuring high satisfaction and loyalty and to create strategies for consistent communication and engagement with clients, enhancing their experience throughout the project lifecycle.

·      Set clear, measurable objectives for client solutions strategies and track progress against these goals and make data-driven adjustments to improve outcomes.

·      Formulate strategies that enhance the company’s brand visibility in the market as a leading provider of client solutions through targeted campaigns and client success stories.

Business Operations:

·      Conduct market research to gather insights on clients, competitors in the Workplace Market Sector, industry trends, and upcoming projects while generating, tracking, and managing leads to secure new bookings.

·      Develop and deliver tailored pitches and presentations to meet client needs, collaborating closely with the Director and team members to successfully complete the sales cycle.

·      Contribute to creating business development tools, including proposals, presentations, and service offerings, to win new projects.

·      Represent Space Matrix by engaging with potential clients, project partners, and collaborators, identifying opportunities, building strong relationships, and fostering advocacy affiliations to enhance Space Matrix's competitive position.

Culture:

At Space Matrix, cultivating a strong culture is a core priority. As a leader within the Client Solutions team, you will be expected to:

·      Uphold and promote the collaborative and open communication culture that defines Space Matrix.

·      Collaborate seamlessly with colleagues across all our P&Ls to support sales processes, including lead qualification, strategy development, client outreach, pitch coordination, and guiding the sales process through to deal closure and signing.

·      Ensure that communication remains respectful and constructive, fostering a collaborative mindset among all teams.

What we are looking for:

·      You have a graduate or postgraduate degree in business, marketing, or a related discipline relevant to this role & you bring at least 5+ years of experience managing intricate sales cycles within B2B selling processes, particularly with multinational companies.

·      Proficient understanding of the Workplace Market Sector.

·      Experience working in architecture, interior design firms, or related industries.

----Note: If even after hiring you, we still keep on getting more than 2 bugs in the live app you will be fired immediately --- [Full-Time]

🚀 Join Our Team: Full-Time QA Engineer - Android,IOS,WebAPP 

Company: MemoNeet

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology. We are seeking a skilled and dedicated full-time QA Engineer with expertise in testing Android, iOS, and WebApp applications. As a QA Engineer, you will play a critical role in ensuring the quality and reliability of our software products. You will be responsible for identifying bugs, creating bug trackers, collaborating with the development team, and driving the testing process.

 This is a fully remote position, offering a base pay of INR 5k +3k performance bonus based on the number of bugs identified. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.

Responsibilities:

- Conduct comprehensive testing of Android, iOS, and WebApp applications to identify bugs, defects, and performance issues.

- Utilize your personal iOS device (iPhone/iPad), MacBook, and Android device for testing purposes.

- Create and maintain a bug tracker using tools like Trello or similar platforms, ensuring all identified issues are properly documented.

- Collaborate closely with the development team, providing detailed bug reports and following up on bug fixes.

- Take ownership of the testing process, driving it forward with precision and attention to detail.

- Perform regression testing to ensure resolved issues do not reappear.

- Provide regular updates on the status of testing activities and contribute to the improvement of overall product quality.

Requirements:

- Possession of an iOS device (iPhone/iPad), a MacBook, and an Android device for comprehensive testing across multiple platforms.

- Proven experience in manual testing of Android, iOS, and WebApp applications, with a strong understanding of QA methodologies and best practices.

- Proficiency in creating and managing bug trackers using tools like Trello or similar platforms.

- Excellent attention to detail and problem-solving skills, with the ability to identify, document, and communicate bugs and defects effectively.

- Self-motivated and able to work independently, taking ownership of the testing process and driving it to completion.

- Strong communication and collaboration skills to effectively work with cross-functional teams and stakeholders.

- Ability to thrive in a remote work environment, maintaining focus and delivering results with minimal supervision.

Payment and Perks:

- Base pay: INR 5k per month.

- Performance-based bonus: Up to INR 3k based on the number of bugs identified.

- Monthly incremental base pay and bonus adjustments based on outstanding performance and contribution.

-Mentorship: Learn from our startup journey, failures, and successes.

- Co-Founding Opportunity: Earn company shares (up to **5%) as a dedicated team member.

- Remote Work: Enjoy flexibility while contributing to our mission.

- Additional Perks: OTT platform subscriptions, course reimbursements, meal pass, festive gifts, and travel allowance.

Join our team and be a part of a company that values quality, innovation, and personal growth. Apply now to embark on an exciting journey as a QA Engineer, where your expertise will contribute to the success of our Android, iOS, and WebApp products

Note: We're looking for committed individuals who treat our company as their own. If you're ready for a long-term journey and want to make a meaningful impact, apply now!

Role Description:

We are just getting started! This not just an opportunity to be part of the startup journey but

help shape the journey by building things from scratch. We are looking to hire a core team

member to facilitate our partnership with schools.

Schools are the focal point of the company's growth at this point – as we are able to serve parents

with this innovative monthly fee payment plan, only of the schools we have tied up with. So,

the opportunity is to be an instrumental part of charting the growth path of a potentially large

impactful organisation.

Key Responsibilities:

• School sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the company's plan to

the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable the company to liaison with the schools tied up with, for close to

everything from meeting the parents, doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city.

What are we looking for?

• Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision and do sales independently

• Ability to drive sales and closures → Have the capability to do standalone

meetings with school management and drive closures

• Hungry to learn and grow → Passion to learn & be a better version of oneself;

motivated to succeed

• Bias for action → Have the temperament to experiment and execute in uncertainty
• Hustler → Ability to generate resources to solve a problem
• Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

• Mission-oriented → Deeply care about delivering value and making an impact on

customer’s lives

Desired Qualifications

• 3+ years of doing b2b sales
• Entrepreneurial mindset - the ability to be able to crack school deals

independently and work to get tangible results without too much handholding

• Willingness to be on the ground most of the time and doing field sales
• Relevant experience of selling to schools is desirable but not a requirement

Benefits

• Becoming a part of the early core team
• Competitive salary plus ESOPs
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors -

o VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

o Select angel investors: Kunal Shah, Nithin Kamat, Amit Ranjan

Key Details

• Role: Manager – School Partnerships
• Location: Bengaluru / Hyderabad / Chennai
• Compensation: Negotiable based on candidate profile (structured as Fixed +

Variable + ESOPs)

• Reporting directly to one of the founders
• Date of Joining: ASAP

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

• S/MS degree in Computer Science, Engineering or a related subject
• Proven working experience in software development
• Working experience in iOS development
• Have published one or more iOS apps in the app store
• A deep familiarity with Objective-C and Cocoa Touch
• Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle

• Strong communication skills (written and verbal)
• Responsive, reliable and results oriented with the ability to execute on aggressive plans
• A background in software development, with experience of working in an agile product software development environment
• An understanding of modern deployment tools (Git, Bitbucket, Jenkins, etc.), workflow tools (Jira, Confluence) and practices (Agile (SCRUM), DevOps, etc.)
• Expert level experience with AWS tools, technologies and APIs associated with it - IAM, Cloud-Formation, Cloud Watch, AMIs, SNS, EC2, EBS, EFS, S3, RDS, VPC, ELB, IAM, Route 53, Security Groups, Lambda, VPC etc.
• Hands on experience with Kubernetes (EKS preferred)
• Strong DevOps skills across CI/CD and configuration management using Jenkins, Ansible, Terraform, Docker.
• Experience provisioning and spinning up AWS Clusters using Terraform, Helm, Helm Charts
• Ability to work across multiple projects simultaneously
• Ability to manage and work with teams and customers across the globe

Seamedu - School of Pro Expressionism is a full fledge media school based in Pune, founded in 2008 to produce world class talent in Media & Entertainment (M & E) fields of Digital Film making, Animation, Game Design, Visual Effects, Sound Design, Broadcast Media, and Broadcast Journalism. Seamedu is the type of institute that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Gaming. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – www.seamedu.com

Job Description:

Achieve admission targets

• Handling fresh enquiries (making phone calls & walk-ins)
• Follow up calls to the prospective students
• Update CRM
• Follow admission process
• Submit daily activity report to immediate superior.

Plan and execute marketing activities

• Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
• Analysis of earlier marketing data to support fresh marketing plans
• Monitor lead generation and quality on weekly basis

Student Relations

Attendance Management

Student Relations & Grievances Handling

• Students data updation & maintenance
• Ensure to solve student queries (other than technical / functional)
• Help & support students wherever required and students grooming
• Parents interaction and coordination

Support Placement Actvities

Specific Skill Set :

• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Experience Required: 1 to 5 years

Minimum Education Requirements: Graduate in any stream with relevant experience

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi