Presales Executive - Customer Service

We are looking for a ReactNative Software Engineer to join our engineering teams at our office in Hyderabad.

Experience?

• 6months - 1 year of experience working on Reactjs. Experience building a Product, preferably SAAS.

Technical Skillset?

• Good knowledge of JavaScript. Experience in TypeScript is preferred but not mandatory; we prefer to develop all JS in TypeScript.
• Hands-on experience in ReactNative Framework.
• Good knowledge of state management patterns and libraries such as Redux, Context API, React Hooks, and other modern state management solutions.
• Must have extensive experience working on javascript, HTML, and CSS.
• Knowledge of backend technologies is a plus.
• Understanding of offline handling capabilities using SQLite or similar DBs.
• Experience designing and maintaining mobile CI/CD pipelines using Fastlane, and industry best practices.
• Experience implementing and maintaining logging and crash reporting solutions using BugSnag, Firebase Crashlytics, and Sentry.
• Experience with user analytics frameworks like MixPanel or WebEngage.

Functional Skillset?

• Comfortable “working virtually” with teammates and customers worldwide - we do a lot of Slack, Zoom, and Google Meet.
• Good proficiency in the English language.
• An inclination to get things done based on clear/aggressive goals setting and improving on productivity metrics.

About Us

Volopay is a Y Combinator-backed start-up that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across financial operations. We are trusted by some of the top investors in the world and are being awarded as one of the most influential fintech start-ups in South East Asia.

We are seeking a dedicated and experienced Customer Success Manager - India to ensure exceptional service delivery to our clients. As the Customer Support Manager, you will be responsible for managing client accounts, resolving inquiries through chat, liaising with product and service providers, and building scalable processes for future customer support team members. This role requires strong leadership skills, a customer-centric approach, and the ability to effectively collaborate with internal and external stakeholders.

Key Responsibilities:

• Client Account Management: Serve as the primary point of contact for designated SaaS and enterprise client accounts, fostering strong relationships and ensuring client satisfaction through timely and effective communication.
• Intercom Management: Oversee the Intercom platform to respond to customer inquiries, provide technical support, and address product-related questions or concerns in a timely and professional manner.
• Issue Resolution: Work closely with internal teams and external product/service providers to resolve customer queries, troubleshoot technical issues, and ensure timely resolution to maintain high levels of customer satisfaction.
• Process Development: Develop and implement efficient and scalable processes for managing customer support inquiries, including ticket management, escalation procedures, and knowledge base documentation.
• Team Leadership: Eventually lead, mentor, and coach the customer support team members, providing guidance, feedback, and support to ensure high performance and continuous improvement.
• Training and Onboarding: Develop comprehensive training materials and onboarding processes for new customer support team members, facilitating their integration into the team and ensuring alignment with service standards.
• Performance Monitoring: Monitor key performance metrics such as revenue growth of existing business. Once there is a team, also to measure response times, resolution rates, and customer satisfaction scores, and take proactive measures to address any areas for improvement.

Skills & Qualification

• Open to both freshers and experienced candidates. We are looking for someone who is quick to learn, adaptable, and able to work with minimal supervision. Prior experience in customer service or fintech is a plus but not mandatory.
• Intercom Expertise: Proficiency in using Intercom or similar customer support platforms to manage and respond to customer inquiries efficiently.
• Communication Skills: Excellent communication skills, both written and verbal, with the ability to articulate complex concepts in a clear and concise manner.
• Leadership Abilities: Strong leadership and team management skills, with the ability to inspire, and develop team members to achieve their full potential.
• Problem-Solving Skills: Strong problem-solving and critical-thinking abilities, with a proactive approach to identifying and resolving customer issues.
• Process Orientation: Experience in developing and implementing scalable processes and procedures to optimize customer support operations.
• Collaborative Nature: Ability to collaborate effectively with cross-functional teams, including product development, sales, and marketing, to address customer needs and drive customer success.
• Flexibility to support the UK market.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including your health insurance.
• Remote work flexibility with a supportive and collaborative team environment.
• Opportunities for career advancement and professional development.

Our Culture

At Volopay, you'll thrive among passionate, talented individuals who bring their energy into everything they do. Our team's diversity is our strength, with musicians, entrepreneurs, athletes, and more contributing their unique talents. Picture a workplace that's not just about work, but about a shared journey. We value your independence and trust you with tasks, encouraging you to take ownership and find innovative solutions. Our culture is rooted in:

• Ownership: We believe in freedom with responsibility. You'll naturally take the lead and excel.
• Results: We're doers who overcome obstacles with a can-do attitude.
• Curiosity: Curious minds thrive here. Wear multiple hats and embrace new challenges.

Join our team and lead our customer support efforts to deliver exceptional service and drive customer satisfaction. If you are a proactive problem-solver with a passion for customer success and a desire to make a meaningful impact, we want to hear from you. Apply now to become our Customer Success Manager and play a key role in shaping the future of our customer support operations.

Global IP Partners is hiring freshers for the following position:

Business Development Executive - 0+ Years of Experience.

#location: Mohali/Chandigarh

#5daysworking

Education Qualification Required: Graduate in any field

Skills required:

Extremely good hunting skills

Full-time Direct Sales professionals

Good verbal communicator

Excellent written communication skills

#Refrences are always welcomed!

Interested candidates kindly apply

We have the below job role open with our client:

Embedded Test Engineer (Automotive) | 6-9 Y | | Bangalore (WFO) |

Key Skills:

Candidates experience in Embedded Device Automation testing using Python.

They need to be expert in Python / PyTest

Skillset:

Proficient in Automation framework development

Writing test automation script for Test Plans etc.

Expertise in Python is mandatory.

Experience in test automation using Pytest.

Any backend database like SQL, etc.

Developer skills of Django are good to have.

• Design and develop high-quality web applications using the Django web framework
• Collaborate with other developers, product managers, and UX/UI designers to create innovative experiences
• Write reusable, testable, and efficient, clean, modular, and well-documented code
• Test and debug applications for optimal performance
• Monitor applications for performance and security issues
• Create and maintain the application's architecture
• Create and implement applications that are low-latency, high-availability, and performant
• Security and data protection implementation
• Data storage solution integration
• Develop user interfaces with React and Redux technologies
• Collaborate with other developers to ensure efficient delivery of features
• Troubleshoot, debug, and upgrade existing applications
• Monitor application performance and address any issues
• Research and suggest new technologies to improve existing applications
• Remain up-to-date with industry standards and best practices
• Managing and maintaining AWS
• Containerizing the solution with Docker
• Upgrade, update the existing solution
• Collaborate with the mobile app developer
• Stay up-to-date with the latest technologies and trends

• Proven work experience as a Django developer
• Strong knowledge of Python, HTML, CSS, and JavaScript
• Experience with relational databases such as MySQL or PostgreSQL
• Familiarity with developing RESTful APIs
• Strong knowledge of Django, Docker, AWS, React.js
• Able to use and understand different browser developer tools.
• Strong knowledge of GIT
• Able to use Postman, JIRA or similar tools
• Familiar with JSON
• Working knowledge of Django-compatible libraries like GeoDjango

• Bachelor’s/Master in computer science
• 5-7 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
  Must have access to FTTH internet connection

About the role: Looking for Software Developers who like to innovate and solve complex problems. We recognize that strength comes from diversity, and we will embrace your unique skills, curiosity, drive, and passion while giving you the opportunity to grow technically and as an individual.  

Responsibilities: 

• Work with an open-source iOS ecosystem and the libraries available for common tasks. 
• Work directly with developers and product managers to conceptualize, build, test and realize products.  
• Build reusable iOS software components for the platform.  

• Unit-test code for robustness, including edge cases, usability, and general reliability.   
• Work on bug fixing to improve application performance and shipping new features as required 
   

  Requirements:  

• Experience with iOS Design patterns, memory management, REST web-services and JSON Parsing. Designing and building advanced applications for the iOS platform 
•  Collaborating with cross-functional teams to define, design, and ship new features 

• Design and build advanced applications for the iOS platform  
• Work on bug fixing and improving application performance  
• Can integrate apps with backend and 3rd party API’s. 
• Good programming skills in Objective-C/Swift and extensive knowledge of Apples SDKs and frameworks like Core Data, Core Graphics, Foundation, UIKit, etc.  
• Have published one or more applications in an iOS App Store. 

• Knowledge of iOS App Store deployment process.