Presales Executive - Customer Service

About GradRight

Our vision is to be the world’s leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.

GradRight is the world’s first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.

In the last three years, we have enabled students to get the best deals on a $ 2.8+ Billion of loan requests and facilitated disbursements of more than $ 350+ Million in loans. GradRight won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India & was among the top 7 global finalists in The PIEoneer awards, UK.

GradRight’s team possesses extensive domestic and international experience in the launch and scale-up of premier higher education institutions. It is led by alumni of IIT Delhi, BITS Pilani, IIT Roorkee, ISB Hyderabad and University of Pennsylvania. GradRight is a Delaware, USA registered company with a wholly owned subsidiary in India. 

About the Role

We are looking for a passionate DevOps Engineer with hands-on experience in AWS cloud infrastructure, containerization, and orchestration. The ideal candidate will be responsible for building, automating, and maintaining scalable cloud solutions, ensuring smooth CI/CD pipelines, and supporting development and operations teams.

Core Responsibilities

Design, implement, and manage scalable, secure, and highly available infrastructure on AWS.

Build and maintain CI/CD pipelines using tools like Jenkins, GitLab CI/CD, or GitHub Actions.

Containerize applications using Docker and manage deployments with Kubernetes (EKS, self-managed, or other distributions).

Monitor system performance, availability, and security using tools like CloudWatch, Prometheus, Grafana, ELK/EFK stack.

Collaborate with development teams to optimize application performance and deployment processes.

Required Skills & Experience

3–4 years of professional experience as a DevOps Engineer or similar role.

Strong expertise in AWS services (EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch, EKS, etc.).

Hands-on experience with Docker and Kubernetes (EKS or self-hosted clusters).

Proficiency in CI/CD pipeline design and automation.

Experience with Infrastructure as Code (Terraform / AWS CloudFormation).

Solid understanding of Linux/Unix systems and shell scripting.

Knowledge of monitoring, logging, and alerting tools.

Familiarity with networking concepts (DNS, Load Balancing, Security Groups, Firewalls).

Basic programming/scripting experience in Python, Bash, or Go.

Nice to Have

Exposure to microservices architecture and service mesh (Istio/Linkerd).

Knowledge of serverless (AWS Lambda, API Gateway).

Skill Set: 10 years plus as a full stack Java/JavaScript Developer

Micro Services, Distributed Systems

Cloud Services: AWS:(EC2,S3,Lambda,Load Balancing,Serverless)

Programming Backend: Node.js ,

Programming FrontEnd: React.js or ,Angular

Queuing: RabbitMQ /Kafka

Methodologies: Agile Scrum

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

Roles & Responsibilities:

• Conduct in-house career counselling sessions for students and parents
• Travel to schools and colleges for regular orientation programs and counselling sessions
• Design and implement new strategies to strengthen the counselling ecosystem
• Collaborate closely with mentors and fellow career counsellors on platform activities
• Record demo videos and counselling modules for the Unigoal platform
• Assist in psychometric testing and interpretation
• Maintain proper session records and follow-up with mentees
• Represent Sygnific Careers in offline educational expos and webinars
• Must be comfortable with public speaking and student engagement
• 
  

Tasks:

·      You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)

·      You support the technological conception, programming and implementation of new features

·      You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP

Requirements:

·      Bachelor or Master student in an IT-related field of study

·      Ability to holistically conceive applications in multiple technologies in the backend

·      Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS

·      First experiences in Cloud (AWS/Azure/GCP) and Docker

·       

Nice to Have:

·      Experience with GraphQL, Microservices, Kubernetes

·      Understanding of IoT device management and message brokers like AMQP or MQTT

Benefits:

·      A responsible position in a fast-growing and highly innovative start-up

·      An agile and diverse team with colleagues from all over the world

·      English speaking open work environment, with flat hierarchies and short decision-making paths

·      Advanced technology stack leveraging cutting-edge IoT hardware and software

·      Creative freedom for own ideas, projects and personal development

·      Team building, learning and start-up events

Hungry, Humble, Honest, with Heart.

The Opportunity

We are looking for a Senior Member of Technical Staff QA with extensive experience in automation development, strategy, and testing skills to be part of our dynamic team.

About the Team

At Identity & Access Management, we are trying to build the next-generation IAM to help enterprises & internal clients.

Your Role

As the gatekeeper of our product quality, you would be required to ensure that product releases adhere to the highest quality norms. You will design and develop a testing framework for our products and be part of a ruthless quality team. You will develop test tools, test cases, maintain test beds, and provide metrics and test/quality status.

What You Will Bring

• Be a self-starter who can flourish in a fast-paced technology company
• Be the owner of our automation and delivery systems
• Be actively participating in Coding & Code reviews
• Have expertise with automation and building tools such as Selenium, Jenkins, REST API, SDK
• Strong systems background (Linux systems with exposure to Process, Memory and IO Management tools
• Strong Coding skills (DS, Algos).
• You will enable our engineers to generate known-quality releases with every commit, discover defects early and iterate fast.
• Good understanding of Kubernetes 
• Good experience in building & maintaining an Automation Framework
• Excellent programming and scripting capabilities to develop code for automated tests using Python/C++/Perl/Go/Java Lang
• Min 9 - 17 years of relevant experience 

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 2 - 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

Job Title: Marketing Head

Job Summary: We are seeking an experienced and innovative Marketing Head to lead our marketing efforts. The ideal candidate will have a strong background in ecommerce marketing and will be responsible for developing and implementing strategies to enhance our brand presence, drive traffic, and increase sales.

Key Responsibilities:

• Develop and execute comprehensive marketing strategies to achieve business objectives.
• Oversee all marketing initiatives, including digital marketing, social media, email campaigns, and content marketing.
• Collaborate with cross-functional teams to create and implement marketing campaigns.
• Analyze market trends and customer insights to identify growth opportunities.
• Manage and optimize marketing budgets to maximize ROI.
• Monitor and report on the effectiveness of marketing campaigns.
• Lead and mentor the marketing team to achieve targets and foster professional growth.
• Build and maintain relationships with external partners, such as agencies and vendors.
• Ensure brand consistency across all marketing channels.
• Focus on increasing sales ROI through various marketing channels and aim to boost the number of sales.

Requirements:

• Bachelor's degree in Marketing, Business, or a related field.
• Proven experience as a Marketing Head or similar role in the ecommerce industry.
• Strong understanding of digital marketing channels and tools.
• Excellent analytical and decision-making skills.
• Ability to think strategically and creatively.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• Experience with data-driven marketing and analytics.
• Knowledge of the latest marketing trends and best practices.
• Experience in a fast-paced, high-growth environment.

Industry Preference: Ecommerce Client: Uplers Office: JP Nagar, Bangalore

Job Description:

Mr n Mrs Pet, a leading pet store, is seeking a highly motivated and experienced individual for the Pre Sales position. As a Pre Sales representative, you will be responsible for providing expert advice on pet, assisting customers in identifying the right pets for them, and meeting sales targets.

Responsibilities:

• Assist customers with selecting pets such as dogs, cats, and small pets.
• Meet or exceed daily, weekly, and monthly sales targets.
• Build and maintain relationships with customers by providing exceptional customer service.
• Respond to customer inquiries in a timely and professional manner.

Requirements:

• Minimum 6 months to 3 years of experience in pre-sales or a related field.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Passion for pets and expertise in pets, particularly for dogs, cats, and small pets.
• Ability to work flexible hours including weekends and holidays.
• Good computer skills and ability to learn new software programs.
• High school diploma or equivalent; some college coursework preferred.

Working days: The job requires 6 working days with rotational offs.

If you are a highly motivated individual with a passion for pets and expertise in pet  dogs, cats, and small pets, we encourage you to apply for this exciting opportunity with Mr n Mrs Pet.

We are looking for someone to join our growing team, you will be involved using Rust. Additionally, you will be building tools for our blockchain users such as RESTful API.Debugging/fixing issues within our codebase.

The ideal candidate will be responsible for conceptualizing and executing clear, quality code to develop the best software. You will test your code, identify errors, and iterate to ensure quality code. You will also support our customers and partners by troubleshooting any of their software issues.

Responsiblities:

Rust (5+ years)

Software Engineering experience, Python, JAVA, REACT etc.

Hands on experience with tooling related to Rust (build systems, package managers, unit testing, CI pipelines)

Ability to develop software, implement mission-critical features, and navigate through a large codebase

Experience with code review process and ability to conduct them

Strong ability work in a team environment

Fluency in Git and Github

Ability to follow Agile development process

Attention to detail and ability to producing production-level code

Active approach to work, taking initiative to define and complete tasks

Critical Thinking and Problem Solving skills, ability to work independently

Highly detail-oriented mindset and willingness to learn

Ability to communicate in English (spoken & written)

Understanding compilers and virtual machines

Basic understanding of blockchains and Ethereum

Knowledge of Solana and/or Cardano

Detect and troubleshoot software issues

Write clear quality code for software and applications and perform test reviews

Develop, implement, and test APIs

Provide input on software development projects

Qualifications

• Comfort using programming languages and relational databases
• Strong debugging and troubleshooting skills

As Back end developer, we expect you to be motivated in solving real-life complex problems and create compelling experiences for our Resellers. Being a small company we have a culture of creative problem solving, intellectual design, fast-paced development, and passionate product delivery. Enhance or build Restful web services for our mobile app.

Responsibilities:

• Develop server-side components, REST APIs
• Assume ownership for existing and new modules including design, development, and unit testing for enhancements of existing modules and development of new modules.
• Analyse problems logically and exercise sound judgment in defining, evaluating, and solving difficult technical and operational problems where solutions may be of a precedent-establishing nature.
• Lead the design and architectural improvements
• Participate and collaborate with team members in design discussions, determines areas of complexity, potential risks to successful implementation, suggest enhancements to architecture, implement POCs, and enhance application.
• Reduce technical debt with quality coding

Requirements:

• A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field) from IITs and Premier Engineering College.
• Excellent Object Orientation, coupled with excellent problem solving and debugging skills.
• Highly skilled at Java and related technologies, including Java Frameworks like Spring-boot or Drop wizard, RESTful web services, JSON, Servlet, JSP, MySQL, MongoDB, Kafka, AWS Solr.
• Must have hands-on experience in building scalable and secure back end systems.
• Have hands-on experience with systems that are asynchronous, RESTful and demand concurrency
• Good to have knowledge of best software engineering practices for all stages of the software development life cycle, including coding standards, code reviews, testing, deployment.

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations