Customer Service Support

Job Description:

We are looking for a dynamic HR Recruiter with 2+ years of experience in non-IT hiring. The ideal candidate should have strong communication skills and the ability to manage end-to-end recruitment processes.

Key Responsibilities:

• Handle end-to-end recruitment for non-IT roles
• Source candidates through job portals, social media, and references
• Screen and shortlist candidates based on job requirements
• Schedule and coordinate interviews with hiring managers
• Conduct initial HR interviews and evaluate candidate suitability
• Maintain candidate database and recruitment trackers
• Ensure timely closure of open positions

Key Skills:

• Good communication and interpersonal skills
• Strong sourcing and screening abilities
• Familiarity with job portals and recruitment tools
• Ability to work in a fast-paced environment

Job Description

Duties And responsibilities

Requirement Gathering & Analysis

·      Work with clients to understand their business processes, goals, and pain points.

·      Conduct workshops to gather functional and technical requirements.

·      Map business requirements to Business Central functionalities.

Solution Design & Customisation

·      Design workflows, processes, and solutions within Business Central to meet client needs.

·      Configure Business Central modules (e.g., logistics, inventory, manufacturing/production).

·      Recommend and design customisations or integrations with third-party tools where needed.

Implementation & Deployment

·      Set up and deploy Business Central in client environments.

·      Migrate data from legacy systems to Business Central.

·      Test configurations and customisations to ensure accuracy and effectiveness.

Training & User Support

·      Provide training to end-users and stakeholders to ensure they are comfortable using the system.

·      Develop documentation and user manuals for reference.

·      Offer post-implementation support and resolve any issues that arise.

Continuous Improvement

·      Identify opportunities for process improvement using Business Central features.

·      Stay updated on Microsoft Dynamics updates and recommend upgrades or new features to clients.

Collaboration with Teams

·      Work closely with developers for custom solutions, integrations, or system extensions.

·      Collaborate with project managers to deliver implementations on time and within budget.

·      Positively contribute to pre-sales engagements, farming work to existing customer.

·      Keep awareness of budgets and aiding the Project Management Team.

·      Aid in improving delivery methodologies across the ERP delivery function.

Required Experience

·      3-8 years’ experience as a MS Business Central Consultant.

·      Ideally full project lifecycle experience as listed in Responsibilities.

·      Business Central Qualification.

·      Understanding of financial and accounting processes – an accounting/finance background will be beneficial.

·      Ideally industry experience in Production/Manufacturing/Logistics.

·      Ability to understand solution architecture of digital transformation projects.

·      Awareness / Experience of other functional areas beneficial.

·      Exceptional verbal and written communication skills.

·      Outstanding interpersonal abilities with a focus on customer service.

·      Client facing at all levels within a business.

·      Critical thinking and problem-solving skills.

·      Self-motivated with a desire and curiosity to learn.

·      Able to work within a team (virtually) or independently.

·      Able to work on multiple projects simultaneously.

·      Leading customer facing workshops and training sessions.

Role Description

Key Responsibilities and Accountabilities

We are seeking a highly motivated individual to coordinate and collaborate with our sales, delivery, and support teams in the creation of sales-related documents, specifically pre-sales activities, documents, proposals, client presentations, due-diligence, risk assessments, and more.

As a key member of our team, you will be responsible for understanding clients' existing business processes and requirements and providing pre-sales support for our Sales Managers and Account Managers.

Proposals- In this role, you will need to understand the requirements and create a winning proposal or presentation based on inputs from multiple technology and domain teams. You will need to coordinate with different teams to ascertain inter-dependencies and maintain an overall proposal delivery project plan with defined tasks, deliverables, and associated timelines.

Repository - You will be responsible for creating and maintaining case studies, introductory segment presentations, and samples in coordination with delivery and sales teams.

Pipeline Reporting- The role also involves sales pipeline reporting and tracking, including financial and sales activity reporting. You will also be responsible for ensuring that all standard company presentations, brochures, and collaterals are up-to-date and indexed properly in the repository.

As a self-starter, you will be expected to identify key issues and priorities and focus on delivering required results with minimal direction and supervision. Multitasking with a high level of ownership is essential for success in this role, considering the high level of role seniority and sensitivity.

Market Intelligence- As a key member of our team, you will be responsible for conducting comprehensive reviews of the market through a thorough analysis of demand-supply dynamics, competition landscape, value chain, and regulatory frameworks governing the industry. In addition, you will conduct in-depth assessments of companies involving a review of their business structure, product/service offerings, management team, recent developments, go-to-market approach, and outlook.

Leadership- As a mentor, you will be responsible for training associates/analysts working on the projects being executed. You will support the development of proposals through case-studies, samples, and preliminary background research. You will exhibit sector-specific subject-matter expertise as relevant.

Reporting: EVP, Client Engagement Team

Internal and External Interfaces - DPA sales & marketing, operations teams and Clients

 Position Details: Full-time, permanent position

Qualification: MBA in Finance/ Marketing. Experience in the financial services industry will be an added advantage.

Research background will be an added advantage.

Work Timing: Day shift ~ 11am to 8 PM shift

Skills and Experience:

·  Good flair for writing and presentation skills

·  Good communication skills with an excellent command over English

·  Good understanding of financial markets/economics

·  Ability to articulate and communicate thoughts/opinions in effective manner.

·  Good command over MS Word, Excel, Powerpoint

Behavioral and Culture Competencies

·  Should be able to think on their feet when it comes to proposing solutions to clients based on their pain points/requirements.

·  Must be a team player.

·  Able to co-ordinate with multiple teams within the organization along with client teams(s)

·  Comfortable in client communication, written and oral

·  Able to work under pressure and with short deadlines

About Decimal Point Analytics:

Decimal Point Analytics (DPA) is a modern technology-enabled research and consulting firm. Since our inception in 2003, we have been a trusted partner to an entire spectrum of financial market professionals. We are thrilled to be able to deliver innovation in research processes through a team of experts in financial services and computing. By utilizing and scaling the values we bring into the engagements, our customers have been able to delight their end-customers and garner competitive advantage in the process.

Why should you be excited about this role?

We are the backbone of the organization when it comes to engaging with clients and growing the business at a strategic level. If you believe that you have what it takes to contribute meaningfully to accomplish these goals, this is the role for you!

If you are a detail-oriented and motivated individual with a passion for sales support and coordination, we encourage you to apply for this exciting opportunity.

At Safety Connect the role of a Business Development Manager is to take a lead in closing deals and generating revenue for the company. You are expected to be a reliable professional able to achieve the balance between customer orientation and a results-driven approach. You will get a chance to be a part of over-achievers for the global market, responsible for continuously sourcing business by driving interests and strong trust towards the product.

Our existing sales advisory team and Account Executive team have already helped the company in closing brands like Gilbarco, Schindler, Saint Gobain, Mondelez (Cadbury’s), Adani Group, and other fortune 500 companies by actively understanding their business and pitching the right solution.

What we offer

• Fast-paced work environment
• To learn, perceive and be a part of a fast-growing niche industry
• Incredibly competitive, collaborative, and supportive team.

Responsibilities

• Provide detailed business plans to facilitate the attainment of goals and quotas
• Manage the entire sales cycle, by acquiring new customers and expanding relationships with existing customers
• Explore new sales opportunities through networking and building existing customer relationships
• Give demo/ present products to prospective clients.
• Create and maintain a sales pipeline right from qualification to negotiation to closures and ensure target achievement in the designated territory
• Present our value-added SaaS offering to prospective customers

Requirements

• 3+ years of experience in customer-facing roles with a SaaS organization
• Self-disciplined to work in a remote environment
• Exceptional communication skills (both verbal and written), along with a strong consultative selling approach
• Self-motivated with diligent work ethic, a business acumen, enthusiasm, and passion, ability to understand client needs and handle the negotiation process, and experience with CRM applications.
• Fair understanding of SAAS industry, trends, and upcoming technology changes
• Open to accepting feedback and incorporating them to grow within the sales function

• Experience with Dassault Enovia system administration in a windows environment
• Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
• Experience in setting and maintaining TomEE and Apache Webservers
• Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
• Interaction experience with Dassault on Service Requests is add advantage
• Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
• Strong Knowledge on MQL and TCL
• Added Advantage on Installation for new Enovia version above R2017x.
• Knowledge on Build deployments and Github repository.
• Working on Engineering and Manufacturing Central added Advantage.
• Strong interpersonal and verbal/written communication skills required.
• Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
• Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
• CAD integrations, Unified Product Structure, IIP Classification

Responsibilities:

• Work on customization and configuration of Engineering & Manufacturing central.
• Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS

Roles and Responsibilities

1. Computer science graduates would be preferred

2. Should have at least 1 year of experience as a software developer in ReactJS

3. Should be a contributor to the software development process and part of an software team

4. Can keep up to date with developments in (open source) frontend libraries, frameworks, and software development practices

5. In-depth knowledge of ReactJS, Redux, Flux, and JavaScript (ES6)

6. In-depth knowledge of Express.js and Node.js

7. Should have been working on React for at least 12 months (90% of the time)

8. Good problem-solving skills

9. Experience in Mongoose & MongoDB is a plus

10. Experience with the testing frameworks for JavaScript is a plus

11. Experience with JS module bundlers like Web Pack & Rollup

12. Experience with Babel as a compiler

13. Experience with agile software development techniques is a plus

Desired Candidate Profile

Computer science graduates preferred

Company Profile

Prescinto is a VC funded SaaS company in the renewable energy space enabling digital transformation for customers across the globe.

Prescinto provides solutions to improve power generation for Renewable energy power plants by identifying areas of underperformance and lost generation opportunities through patent pending methodologies; systematically addressing these through an automated workflow system to improve power generation for our customers.

 This is achieved by leveraging the IoT and Analytics platform built to collect high frequency data from distributed renewable energy assets and the comprehensive data lake.

 Roles & Responsibilities

 You are responsible for understanding the product architecture and Design laid out by the Architect and Develop product features in alignment with the architecture.

Product is built on Microsoft stack with Angular 11, .NET and data residing in MS SQL Server and InfluxDB, mobile application built on Flutter and data lake deployed on Azure environment. It extensively uses multi-threading for parallel processing, stored procedures for data access and leverages time-series database for storing high frequency equipment data.

In this role, you should be able to work independently as well as work with vendor and junior members to collaboratively build the features and take them to production. You need to be both a big picture thinker and in-depth problem solver, your knowledge and skills are both broad and deep.

Do you take pride in building customer centric functionalities with an eye on performance? Are you remembered for the quality of your code? This position is for you.

Desired Skills & Experience

• 8+ years of Product development experience of which at least 2 years should comprise of working independently with minimal supervision and guidance
• Experience with at least one full cycle development of product features from requirements to Production deployment to Post production support is critical
• Excellent Programming Skills using C#, WPF, MVVM, Winforms, .NET Framework, Windows Communication Foundation (WCF), ASP.net web api, SQL Server, Store Procedure, Triggers
• Solid Understanding of Multi-Threading and Parallel Programming
• Excellent understanding of Windows Operating System Internals (Process, Threads, Memory Management).
• Clear understanding of OOP and OOAD
• Excellent application debugging skills using Visual Studio Debugger
• Strong knowledge in design patterns, data structures and algorithms
• Experienced in developing Windows desktop applications
• Ability to work independently and be self-driven
• Should have knowledge on code repositories like SVN, GitHub etc and Agile tools like JIRA
• Should have excellent communication skills, excellent analytical and problem-solving skills
• Have working experience in Test-driven Development and Test Automation experience in third party control like DevExpress, Telerik WPF controls
• Experience building a SaaS product preferable
• Startup experience preferable