Cutshort logo
Axcess IT Ltd logo
Customer Service Support
Customer Service Support
Axcess IT Ltd's logo

Customer Service Support

Shabbir Ahmed's profile picture
Posted by Shabbir Ahmed
0 - 1 yrs
₹2L - ₹2.5L / yr
Mumbai
Skills
English Proficiency
Technical support
Customer Service
Customer Support
  • Raising support tickets to enable tracking and resolution of customer requests
  • Investigating and resolving customer complaints then closing support tickets
  • Maintaining a database of customer information
  • Escalating inquiries to the appropriate team, when necessary
  • Checking product or service availability
  • Assisting customers with registration or account creation
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Axcess IT Ltd

Founded :
2001
Type
Size :
0-20
Stage :
Profitable
About

Axcess IT is a client-centric software development company providing Laundry Software, Dry Cleaning POS systems, Hotel Laundry systems, and Dry Cleaning Software.


Reasons to join Axcess IT.


Freedom & Responsibility: If you want to accomplish tough work and test your limits with no one watching over your shoulder, this is the place for you.


Career Advancement: Developing a career does not have to come at the expense of your personal life. We feel that professional achievement is more valuable when personal goals are prioritized. We will all be there for you on your journey with us.


Great Workplace Environment: You will surely love to work with Axcess IT as we have an amazing staff of workers who will encourage, motivate and help in the time of need.

Read more
Company video
Axcess IT Ltd's video section
Axcess IT Ltd's video section
Connect with the team
Profile picture
Shabbir Ahmed
Company social profiles
blogtwitter

Similar jobs

Mumbai, Navi Mumbai
2 - 6 yrs
Best in industry
Technical support

Company Profile:

A global industry leader in the manufacturing industry for over 90 years, we are dedicated to keeping the world in motion across a diverse range of sectors, from conveyor systems to container cranes. Our cutting-edge drive technology is a cornerstone of modern mechanical and plant engineering, and we continue to shape the trajectory of this field both now and in the future.


Key Facts:

The workforce of over 21,000 worldwide, including 900 engineers and 600 researchers, as well as a significant number of trainees and development professionals. Achieved sales totalling 4.2 billion Euros, reflecting our substantial impact on the industry. Our commitment extends beyond business, as we actively prioritise inclusion, diversity, fair partnerships, and responsible resource utilization. With a presence in 54 countries, we maintain 17 production facilities and 88 Drive Technology Centers across five continents, ensuring rapid response, short delivery times, and personalized on-site assistance to our customers.


Responsibilities:

  • Conduct on-site service visits for the commissioning of inverters.
  • Provide online service support to customers and branch engineers via telephonic conversations for electronics service and commissioning.
  • Perform on-site service for SEW's electronics products, effectively diagnosing and resolving issues.
  • Maintain thorough service documentation for all conducted services.
  • Act as the primary contact for Germany, providing application and technical support for electronics products in collaboration with the Manager of D&A.
  • Contribute to application engineering by developing new applications for complete drive management, in coordination with the Manager of D&A.
  • Assist the repair department in critical or crisis situations.
  • Offer technical support for switching cabinets through local vendors as per customer requirements.
  • Ensure the maintenance and proper functioning of the Service centre, tools, equipment, and timely calibration.
  • Provide training on service and application development for both customers and SEW employees.
  • Maintain the Quality Manual System.


Authorities:

  • Plan and execute Electronics Service Jobs on-site based on priority, jointly with the Manager of D&A.
  • Make decisions regarding component replacement during job execution, in collaboration with the Manager of D&A.
  • Possess authority to certify warranty cases on-site or in-house, working jointly with the Manager of D&A.


Dimensions:

  • Handle approximately 40 service jobs per year.
  • Contribute to the execution of 8 to 10 new application projects annually.


Profile:

  • Education: Bachelor's degree in Electrical / Electronics from a recognized institute.
  • Experience: Minimum 2-3 years in Drives & Automation.
  • Skills: Proficient in servicing or maintaining drives and automation products. Good communication skills would be an added advantage.


What We Offer:

  • An open and transparent working culture with clearly defined job responsibilities.
  • Opportunities for outstanding employee development through structured training and mentoring.
  • Personalized training and support from experienced managers and colleagues.
  • State-of-the-art facilities and working conditions, utilising cutting-edge technology.
  • A responsible organization committed to energy efficiency, social responsibility, and environmental protection.
Read more
Amazon India
at Amazon India
1 video
58 recruiters
Shane Mathews
Posted by Shane Mathews
Chennai
4 - 15 yrs
₹15L - ₹25L / yr
Java
Python
C++
Linux/Unix
Technical support
+3 more

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!


The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success


Job responsibilities

  • Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
  • Work on operations and maintenance driven coding projects, primarily in Java and C++
  • Software deployment support in staging and production environments
  • Develop tools to aid operations and maintenance
  • System and Support status reporting
  • Ownership of one or more Digital products or components
  • Customer notification and workflow coordination and follow-up to maintain service level agreements
  • Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set


BASIC QUALIFICATIONS

  • 4+ years of software development, or 4+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Experience in agile/scrum or related collaborative workflow
  • Experience troubleshooting and documenting findings


PREFERRED QUALIFICATIONS

  • Knowledge of distributed applications/enterprise applications
  • Knowledge of UNIX/Linux operating system
  • Experience analyzing and troubleshooting RESTful web API calls
  • Exposure to iOS (SWIFT) and Android (Native) App support & development
Read more
Itcg Solutions
Baroda
3 - 5 yrs
₹3.5L - ₹5.5L / yr
Presales
Technical support
Network Security
Presales Engineer

Pre-sales engineer job description


Here are some key qualifications:


Bachelor’s degree or a combination of education and experience in engineering, information systems, or business administration

3+ years of industry experience, including two or more years in sales engineering or consulting

Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills

Attention to detail, plus analytical and problem-solving capabilities

Positive, service-oriented personality

Willingness to travel


PRE SALES ENGINEER SKILLS AND PERSONALITY TRAITS

We calculated that 8% of Pre Sales Engineers are proficient in Sales Process, Pre Sales, and Cloud. They’re also known for soft skills such as Interpersonal skills, Problem-solving skills, and Self-confidence.


We break down the percentage of Pre Sales Engineers that have these skills listed on their resume here:


Sales Process, 8%

Developed and delivered technical presentations and software product demos for clients during sales process.


Pre Sales, 8%

Awarded Pre Sales Engineer of the Quarter 3 consecutive quarters in the highest revenue generating region.


Cloud, 7%

Consulted customers with defining, sizing, and costs of primary, disaster recovery, cloud, and backup storage.


POC, 5%

Provided POC support to customers in the areas of product features, installation, and use of all Trend Micro Solutions.


Azure, 4%

Design, configure, and train users on DocuWare-Cloud-based document management service hosted in Microsoft Azure environment.


Linux, 4%

Collaborated in closing a major contract with Morgan Stanley for one of the world's largest UNIX to Linux migrations.

Read more
STAR IT SOLUTIONS
Bhuvnesh Kapoor
Posted by Bhuvnesh Kapoor
Delhi, Gurugram, Noida
1 - 9 yrs
₹2L - ₹5L / yr
Technical support
Computer Networking
Software installation
Desktop administration
CCTV Support

Need Smart IT support Engg for Desktop / Network / IT support for daily routine troubleshooting, and for ongoing turnkey projects.


Lots of learning on the latest IT products

Training provided

Read more
Pune
1 - 3 yrs
₹2L - ₹3L / yr
Desktop
Technical support
Software troubleshooting
Operating systems
MS-Office
+2 more

Job description


  • Responsible for Installation and Troubleshooting Operating System, Laptops, Desktops, Printer, Networking Device, Internet, Remote Desktop and all types of applications, drivers, and necessary updates.
  • Responsible for Installation, Maintenance & Troubleshooting of Desktops, Laptop, and their operating system.
  • Hands-on experience with Windows 10/11 operating system environments
  • Use all means possible to assist users including by phone, via email, in-person, MS Teams or using remote support tools.
  • Ability to perform remote troubleshooting and provide clear instructions.
  • Knowledge of office 365, MS team, One Drive and SharePoint and anti-virus programs
  • Excellent problem-solving and multitasking skills
  • Address user tickets regarding hardware, software, and networking L1, etc.
  • Manage and maintain IT asset inventory and documentation.


Desired Skills and Experience -


  • Strong knowledge of Microsoft Windows desktop operating systems.
  • Strong diagnostic/ troubleshooting skills, must have an innate curiosity and interest in IT
  • Strong knowledge of the Microsoft Office suite.
  • Working knowledge of TCP/IP protocol stack, and Wi-Fi.
  • Working knowledge of supporting pcs in a domain environment.
  • Working knowledge of Office 365 cloud application suite
  • Working knowledge of desktop imaging, application deployment, and hard drive encryption
Read more
suncity township ,sector 54 ,gurgaon
0 - 1 yrs
₹2.2L - ₹2.4L / yr
Effective communication
English Proficiency

We are looking for a Customer Care Specialist who will be entrusted the following responsibilities

*Handle Customers Inbound And Outbound Calls.

* Solving day to day queries of parents and school admin .

* Explaining them About Products / Offers / Services as and when required

*Creating social media posts/contents and will be an integral part of the Digital Marketing team

Will be posted in a premiere school in Gurgaon who happens to be our client.

Qualifications : Graduate

Excellent English communication skills Verbal and Written

Read more
Prodevans
at Prodevans
1 recruiter
Ramashankar Jha
Posted by Ramashankar Jha
Remote only
2 - 8 yrs
₹3L - ₹10L / yr
openshift
Technical support
Administrative support
Looking for a person having good experience in Openshift Support.

Good understanding on OpenShift administration and monitoring.
 Monitor system events to ensure health, maximum system availability and service quality
 The candidate must have experience in larger cluster administration.
 Good knowledge of OpenShift. Good troubleshooting skill in docker.
 Kubernetes installation hands-on experience.
Read more
Mumbai
2 - 3 yrs
₹4L - ₹5L / yr
Technical support
Tech Support
Customer Support
Supplier relationship management
RCA
+5 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Customer Quality Engineer, you will ensure that the products meet quality requirements, and address customer issues in a timely manner to ensure customer satisfaction.
 
What you will do:
  • Coordinating with Supplier to discuss and resolving product quality issues raised by customers.
  • Updating customers in a timely fashion regarding the status of quality issues or any requests.
  • Participating in product quality planning and control process based on customer’s specifications and requirements.
  • Managing escalations to suppliers on product quality, Root cause, action
  • Preparing and updating all necessary quality reports as required by customers.

 

Desired Candidate Profile

What you need to have:
  • Experience in handling customer complaints
  • knowledge of DOA, FFR, RCA & Supplier escalation, Excel report
  • Communication skills, problem solving attitude
  • Client facing experience
  • Product Quality management
  • Escalation and complaint management
Read more
Indiamart Intermesh Limited
at Indiamart Intermesh Limited
1 video
8 recruiters
Ayushi Pal
Posted by Ayushi Pal
Remote only
0 - 5 yrs
₹1.8L - ₹2.5L / yr
Communication Skills
Telecommunications
Customer Support

About the job


IndiaMART is offering an exciting Work from Home opportunity for Returning to Work Mothers/Females.


We are hiring #part-time #associate having #remote location who will assist IndiaMART’s buyers over call. You will be required to verify information from the buyer and update the same on the portal.


It is a #non-sales process but a #voice based calling process. You are expected to work a minimum of 4hrs a day.


All you need is good verbal #communication skills, laptop/desktop and broadband internet connection and above all, zeal to work.


An average associate working 8 hours a day earns about rupees 15,000/- to 25,000/- per month in this program. Additional incentives will also be provided based on the quality and output of your service.


Selection Process

  • Online IndiaMART Aptitude Test
  • Video Assessment

Mandatory Documents Required

  • Address Proof - Aadhaar Card
  • ID Proof - PAN Card
  • Bank Details - Cancelled Cheque/Bank Statement/Passbook
  • PWD/PH Certificate (if applicable)
  • Passport size photograph

 

Read more
Process Master Technologies Pvt Ltd
Nikhita Chourasia
Posted by Nikhita Chourasia
Indore
1 - 4 yrs
₹2L - ₹4L / yr
Enterprise Resource Planning (ERP)
Implementation
Technical support
ERP management
Software implementation
Job Profile: ERP Implementation & Support Executive
Industry Type: IT Software
Job Location: Indore MP
Experience: 2-3 yrs.
Job Type: Full Time

Responsibilities
• The ERP Implementation Professional will work closely with ERP team members as well as end
users to provide functional support and training of business processes enabled by
PROCESSMASTER ERP in the respective modules.
• ERP Implementation, for the modules like Finance, Production, Stores, Sales, Inventory Control.
• Provide ERP support by resolving customer queries via phone, email, remotely or at client-side
location.
• Responsible to communicate with Customer ERP core team, implementation team, Technical
consultant and his Manager.
• To Maintain Flowcharts, SOP's and prepare user manuals and provide end user training
• To configure, deploy and manage the ERP system and the backend database system
• Extensively travel to client end for software implementation and training purpose.

Desired Candidate Profile
• Any Graduate/Post Graduate with 0-3 yrs. experience of working with ERP Softwares
• Minimum 1+ year working experience in Software implementation and Support
• Strong knowledge of PLSQL is required
• Ability to solve complex business issues and having excellent communication and presentation
skills
• Functional knowledge of ERP Modules and Processes

Preferred
• Prior experience in implementation and support of Manufacturing ERP Solution would be
preferable
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos