Customer Service Support

Job Details

- Job Title: Full Stack Engineer

- Industry: SAAS

- Function – Information Technology

- Experience Required: 5-7 years

- Working Days: 6 days

- Employment Type: Full Time

- Job Location: Bangalore

- CTC Range: Best in Industry

Preferred Skills: TypeScript, NodeJS, mongodb, RESTful APIs, React.js

Criteria

Candidate should have at least 4+ years of professional experience as a Full Stack Engineer

Hands-on experience with both React.js and Node.js

Solid understanding of MongoDB

Should have experience in RESTful APIs

Should be from a startup or scale up companies

Should have good experience in Typescript

Strong understanding of asynchronous programming patterns

Preferred candidates from SAAS/Software/IT Services based startups or scaleup companies

Job Description

The Role:

We’re looking for a Full Stack Engineer to build, scale, and maintain high-performance web applications for company’s technology platforms. This role involves working across the stack-frontend, backend, and infrastructure - using modern JavaScript-based technologies.

You’ll collaborate closely with product managers, designers, and cross-functional engineering teams to deliver scalable, secure, and user-centric solutions. This role is ideal for someone who enjoys end-to-end ownership, technical problem-solving, and working in a fast-paced startup environment.

What You’ll Own

1. Full Stack Development

● Design, develop, test, and deploy robust and scalable web applications.

● Build and maintain server-side logic and microservices using Node.js, Express.js, and TypeScript.

● Contribute to frontend feature development and integration.

● Participate in feature planning, estimation, and execution.

2. Backend & API Engineering

● Design and develop RESTful APIs and backend services.

● Implement asynchronous workflows and scalable microservice architectures.

● Ensure performance, reliability, and security of backend systems.

● Implement authentication, authorization, and data protection best practices.

3. Database Design & Optimization

● Design and manage MongoDB schemas using Mongoose.

● Optimize queries and database performance for scale.

● Ensure data integrity and efficient data access patterns.

4. Frontend Collaboration & Integration

● Collaborate with frontend developers to integrate React components and APIs seamlessly.

● Ensure responsive, high-performing application behavior.

5. System Design & Scalability

● Contribute to system architecture and technical design discussions.

● Design scalable, maintainable, and future-ready solutions.

● Optimize applications for speed and scalability.

6. Product & Cross-Functional Collaboration

● Work closely with product and design teams to deliver high-quality features in rapid iterations.

● Participate in the full development lifecycle—from concept to deployment and maintenance.

7. Code Quality & Best Practices

● Write clean, testable, and maintainable code.

● Follow Git-based version control and code review best practices.

● Contribute to improving engineering standards and workflows.

What We’re Looking For

Must-Haves

● 4+ years of professional experience as a Full Stack Engineer or similar role.

● Strong proficiency in JavaScript and TypeScript.

● Hands-on experience with Node.js and Express.js.

● Solid understanding of MongoDB and Mongoose.

● Experience building and consuming RESTful APIs and microservices.

● Strong understanding of asynchronous programming patterns.

● Good grasp of system design principles and application architecture.

● Experience with Git and version control best practices.

● Bachelor’s degree in Computer Science, Engineering, or a related field.

Good-to-Have / Preferred

● Frontend development experience with React.js.

● Exposure to Three.js or similar 3D/visualization libraries.

● Experience with cloud platforms (AWS, GCP, Azure – EC2, S3, Lambda).

● Knowledge of Docker and containerization workflows.

● Experience with testing frameworks (Jest, Mocha, etc.).

● Familiarity with CI/CD pipelines and automated deployments.

Tools You’ll Use

● Backend: Node.js, Express.js, TypeScript

● Frontend: React.js (preferred)

● Database: MongoDB, Mongoose

● Version Control: Git, GitHub / GitLab

● Cloud & DevOps: AWS / GCP / Azure, Docker

● Collaboration: Google Workspace, Notion, Slack

Key Metrics You’ll Own

● Code quality, performance, and scalability

● Timely delivery of features and releases

● System reliability and reduction in production issues

● Contribution to architectural improvements

Why company

● Work on impactful, product-driven tech platforms.

● High-ownership role with end-to-end engineering exposure.

● Opportunity to work with modern technologies and evolving architectures.

● Collaborative startup culture with strong learning and growth opportunities.

• Candidate should have minimum 20 years of experience in project execution and delivery within the interior fit-out or design & build industry.
• Proven track record of managing large-scale projects and business units with at least 1000 Cr. P&L responsibility.
• Strong understanding of design & build project lifecycles, from concept to handover
• Excellent leadership, communication, and stakeholder management skills.
• Ability to travel extensively to oversee projects across different regions.
• Identify project risks and implement mitigation plans proactively

Candidates with Strong experience of Design & Build industry from concept to handover the project will be applicable for this role. 

It will be a 5.5 days working (Alternate Saturdays off)

Hiring for ServiceNow SecOps Expert

Location: Remote(Contract)

Shift: 2:00 to 11:00 PM IST

Top Skills -

1. ServiceNow SecOps Expertise – Implementation/integration and customization support. (Not just admin or cursory experience)

2. Scripting & Integration Proficiency.

3. Security Operations & Incident Management Knowledge.

4. ServiceNow Certification:

Must hold SN Certifications – must hold Development or Implementation related cert. (CAD, CIS etc, not just CSA)

Strong preference for CIS – Security Incident Response (SIR) and/or CIS – Vulnerability Response (VR) certifications.

1. ServiceNow Developer - SIR & VM

we are seeking a ServiceNow Developer with a proven record of successful ServiceNow engagements relating to implementation and support of the Security Incident Response (SIR) and Vulnerability Response (VR) modules.

We are seeking an experienced and detail-oriented ServiceNow Developer with strong expertise in the Security Operations (SecOps) suite, particularly Security Incident Response (SIR) and Vulnerability Response (VR) modules. .

Candidate(s) will be responsible for, but not limited to, the following duties:

•  Configure, develop, and support ServiceNow modules, including:

•  Design, develop, and configure solutions within the Security Incident Response (SIR) and Vulnerability Response (VR) modules in ServiceNow.

•  Build and maintain scripts (Business Rules, Script Includes, UI Actions, Client Scripts) using JavaScript and Glide APIs.

•  Integrate ServiceNow with external security tools (e.g., Qualys, Tenable, Rapid7, Splunk, CrowdStrike, etc.).

•  Automate SecOps workflows and create orchestration playbooks to improve incident and vulnerability handling.

•  Work closely with security, infrastructure, and ServiceNow teams to gather requirements and deliver high-quality solutions.

•  Troubleshoot and resolve issues related to the SecOps modules and integrations.

•  Maintain technical documentation, including configuration guides and development standards.

Skills and Experience Requirements:

•  5–7 years of ServiceNow development experience, including 2–3 years with SecOps modules (SIR and VR).

•  Proficient in ServiceNow development including scripting (JavaScript, Glide), UI customization, and REST/SOAP integrations.

•  Strong understanding of security operations, incident response processes, and vulnerability management.

•  Experience with third-party tool integrations relevant to security operations.

•  Familiarity with CMDB, ITSM, and ITIL best practices.

Skills and Certifications

•  Certified Implementation Specialist – Security Incident Response (SIR)

•  Certified Implementation Specialist – Vulnerability Response (VR)

•  ServiceNow Certified Application Developer

•  ServiceNow certifications - Service Now System Administrator CSA.

•  ITIL v3 or v4 Foundation Certification

Job title: React.js Developer 

Location: Gurugram (Onsite)

Notice: Immediate joiner 

Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.

• Reviewing application requirements and interface designs.Identifying web-based user interactions.

• Developing and implementing highly responsive user interface components using react concepts.

• Writing application interface codes using JavaScript following react.js workflows.

• Troubleshooting interface software and debugging application codes.

• Developing and implementing front-end architecture to support user interface concepts.

• Monitoring and improving front-end performance.

• Documenting application changes and developing updates.

Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.

• Previous experience working as a react.js developer.

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

• Experience with user interface design.

• Knowledge of performance testing frameworks including Mocha and Jest.

• Experience with browser-based debugging and performance testing software.

• Excellent troubleshooting skills.

• Good project management skills.

• Basic knowledge of Data Structure and Algorithm required

Able to communicate with international clients without any communication hindrances.

- Own client on-boarding process including software installation, hardware configuration, client specific customization, and testing.

- Provide support in troubleshooting and solving technical errors to all our clients at various locations.

- Able to work independently and in a team and should have a can-do attitude.
Any US accent certification.

Excellent verbal/written english communication skills. (US accent preferred)

- Familiarity with computer technology specially in Windows OS.

• Experience with connecting or consuming API's (REST, SOAP, GRAPHQL)
• IPAAS/ETL experience is a huge plus. 
• An understanding of basic scripting. PHP is a plus
• Data modelling/data architecture/data warehousing experience
• Familiarity with CRM platforms
• Self-motivated, proactive team player Strong communication and interpersonal skills
• Bachelor’s Degree or higher in a related technical field

• Engage with Customer and Partner technical staff and developers to identify requirements
• Design their technical architecture and data model
• Assist & implement integrations, on-boarding, and deployment
• Verify the integrated solution with configuration audits and provide long-term support
• Onboard new customers for faster time-to-value
• Gather customer requirements, systems, data model, and custom metrics
• Recommend best-practice approaches
• Assist in other testing / QA activities in support of getting customers live
• Respond to Customer Support Service Requests and Escalations
• Maintain high customer satisfaction
• Partner with cross-functional teams
• Work with Product Management, Support, and Engineering to translate Customer business needs and product feedback into new solutions
• Assist the Sales teams in setting up prospective customers for success in on-boarding
• Act as a thought leader and Blendr advocate in webinars, blog postings, and speaking events
• Exhibit diplomacy, tact, and poise when working through customer issues and escalations