Customer Service Support

Job role:

As a data analyst, you will be responsible for compiling actionable insights from data and assisting program, sales and marketing managers build data-driven processes. Your role will involve driving initiatives to optimize for operational excellence and revenue.

Responsibilities:

• Ensure that data flows smoothly from source to destination so that it can be processed
• Utilize strong database skills to work with large, complex data sets to extract insights
• Filter and cleanse unstructured (or ambiguous) data into usable data sets that can be analyzed to extract insights and improve business processes
• Identify new internal and external data sources to support analytics initiatives and work with appropriate partners to absorb the data into new or existing data infrastructure
• Build tools for automating repetitive asks so that bandwidth can be freed for analytics
• Collaborate with program managers and business analysts  to help them come up with actionable, high-impact insights across product lines and functions
• Work closely with top management to prioritize information and analytic needs

Requirements:

• Excel
• Scrapping
• Medium Communication Skill (Spoken and written)
• SaaS industries knowledge
• Add Product
• Check Dodontdo
• Scrapping
• Work on Support Tickets (Resolve customers issue)

We are seeking a talented and NopCommerce Developer to join our dynamic team. The ideal candidate will have a strong background in backend development, with extensive experience working with the nopCommerce platform. As a NopCommerce Developer, you will play a key role in architecting, developing, and maintaining e-commerce solutions for our clients. You will collaborate closely with our cross-functional teams to deliver cutting-edge solutions that meet our clients' needs and exceed their expectations.

Responsibilities:

1. Design, develop, and maintain scalable and high-performance e-commerce solutions using the nopCommerce platform.
2. Customize and extend the functionality of nopCommerce to meet client requirements.
3. Implement best practices for coding, testing, and deployment to ensure the reliability and maintainability of the codebase.
4. Collaborate with project managers, designers, and other developers to translate client requirements into technical solutions.
5. Perform code reviews and provide mentorship and guidance to junior developers.
6. Troubleshoot and resolve issues related to nopCommerce implementations.
7. Stay up-to-date with the latest developments in nopCommerce and e-commerce technologies to continuously improve our solutions.

Qualifications:

1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. 4+ years of experience in software development, with a focus on e-commerce solutions.
3. Strong proficiency in C#, ASP.NET Core, and SQL Server.
4. Extensive experience working with the nopCommerce platform, including customization, plugin development, and theme integration.
5. Solid understanding of web technologies such as HTML, CSS, JavaScript.
6. Experience with version control systems such as Git.
7. Excellent problem-solving skills and attention to detail.
8. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
9. Experience with Agile development methodologies is a plus.

Work Responsibilities

• What You’ll Do:
• Engineers will develop and improve features for products such as WebView pages called from within Mercari’s web version and native app, along with tools used by the Customer Support Team for answering user inquiries and providing transaction support.
• Senior engineers in the Frontend Team are expected to use their technical skills to lead the team and product development, train members through design and code reviews, and make contributions and improvements to the hiring process, including technical tests.
• Development Environment:
• Languages: HTML, CSS, JavaScript, TypeScript, React, Gatsby, Next.js, GraphQL, Apollo Client, Redux, Cypress, Rendertron, Lit, Playwright
• Infrastructures: Google Cloud Platform (Compute Engine, Kubernetes Engine, App Engine)
• Configuration management tool: Terraform
• Other: Circle CI, GitHub, Slack, JIRA, Crowi, Spinnaker, Datadog

Minimum Requirements

• Shared understanding and belief in Mercari Group's mission and values
• At least 3 years of experience in development related to frontend fields such as web browsers, JavaScript, TypeScript, React.js, Next.js, or Redux
• Experience with developing and operating large-scale products
• Ability to design and develop with performance and scalability in mind
• Ability to use HTML and CSS to implement solid user interfaces
• Knowledge of JavaScript and experience developing with UI libraries or frameworks such as React, Vue.js, and Angular
• Able to understand and explain web operation principles and browsers
• Understanding of version management and ability to participate in development via Git
• Effective communication skills, needed for product development with team members and with other teams

Preferred Requirements

• Extensive knowledge of standard web technologies and specialized knowledge in some areas, like TypeScript, React.js, Next.js, Redux
• Understanding of the characteristics of different libraries/frameworks and the ability to introduce them to projects where necessary
• Ability to design architecture based on the characteristics of the app
• Ability to consistently take initiative in implementing improvements to the app
• Project management and/or team leadership
• Cloud development experience (preferably GCP or AWS)
• Experience contributing to an open-source project
• Familiarity with CI systems and the release process

Working Conditions

Employment Status

Full-time

Office

Bangalore

• Hybrid Workstyle

Responsibilities -

Excellent in Follow ups

Good command in excel/Google sheets

Excellent in schedule maintenance.

Prepare internal and external reports

Uphold a strict level of confidentiality.

Diary management and arranging appointments, booking meeting rooms and   conference facilities.

Requirements-

Only female candidates with Good communication skills.

Strong personality with ability to get the work done.

Location - Bangalore
Salary - Upto 35k
Languages - Hindi /English / Kannada .
(Hindi is Must )
Note - We are looking only for Married candidates.  

Responsibilities:

• You'll be expected to work closely with other team members and mentor junior developers.
• You must take pride in your work and have keen attention to detail.
• Should have hands-on experience with C# programming including. NET Framework, ASP. NET and. NET Core.
• Analyze requirements and provide estimates.
• Ensure adherence to delivery schedules & quality processes and establish solutions for the client.
• Ensure development projects are delivered properly to meet the requirements of the client.
• Ensure that software enhancements and system fixes meet intended business needs according to defined requirements.
• Prepare technical specifications from which application programs will be developed and execute QA routines to ensure quality of software.
• Assist in the planning and deployment of software releases.

Requirements:

• Design and/or development experience with. NET, C#, ASP. NET, . Net Core, MVC, MVVM, WPF, Micro Services, React, AngularJS, jQuery, JavaScript, C3 D3 CSS, Azure Services in an n-tier architecture.
• Database design and development (Oracle or Microsoft SQL Server or MySQL or MongoDB).
• React Native experience is highly desirable.
• Experience with Web Services and Service Oriented Architecture.
• Experience with concurrent development source control (Git) and continuous integration (Pipeline or Jenkins or Bamboo).
• Timely creation of appropriate documents e. g. Application Architecture, Database Schema, Sequence diagrams, Class diagrams, etc.
• Interpersonal communication and organisational skills required to operate as a contributing member of virtual teams that deliver quality services.