Customer Service Support

Job Description:

We are seeking an experienced UX Designer with a passion for creating user-centric designs for mobile applications and gaming products in the Fintech industry. The ideal candidate will have experience designing addictive gaming products that engage users while remaining intuitive and easy to use. Additionally, the candidate should have an understanding of regulatory requirements related to financial products.

Responsibilities:

Design wireframes, mockups, and prototypes for new features and products in collaboration with product managers, engineers, and other stakeholders, with a focus on mobile applications and gaming products.

Conduct user research, and user testing, and analyze user feedback to inform design decisions and improve user experience.

Develop and maintain design guidelines, standards, and best practices to ensure a consistent user experience across all mobile products and features.

Work closely with the development team to ensure that designs are implemented accurately and that the user experience is optimized for performance and usability on mobile devices.

Collaborate with the marketing team to create designs that effectively communicate the value proposition and benefits of the product to the target audience on mobile devices.

Stay up-to-date with industry trends and developments to ensure our mobile and gaming products are competitive and innovative.

Ensure that designs comply with regulatory requirements related to financial products on mobile devices.

Requirements:

Bachelor's or Master's in Design, Human-Computer Interaction (HCI), or related field.

3+ years of experience in UX design, preferably in the Fintech and gaming industries.

Strong portfolio demonstrating proficiency in designing addictive gaming products that engage users while remaining intuitive and easy to use, with a focus on mobile applications.

Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.

Experience with user research methods and user testing.

Excellent communication and collaboration skills to work effectively with cross-functional teams.

Understanding of accessibility standards and guidelines.

Familiarity with regulatory requirements related to financial products on mobile devices.

A good addictive gaming product engages users by providing a sense of accomplishment, challenge, and progression. The product should have a clear goal and objective, with clear feedback on the user's progress towards achieving that goal. Additionally, a good addictive gaming product should be designed to keep the user engaged and interested through the use of rewards, incentives, and social elements.

If you are passionate about designing user-centric products for mobile applications and gaming products in the Fintech industry and deeply understand regulatory requirements related to financial products, we would love to hear from you!

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Required Skills:

• Proven development experience on smartphone platforms.
• Hands-on experience on React Native Framework, including React JS, React Native, and JavaScript.
• Extensive programming experience with at least one programming language such as Swift, Java, JavaScript.
• Deep familiarity with iOS or Android development.
• Familiarity with RESTful APIs
• Familiarity with code versioning and CI/CD tools like Git, SVM, Jenkins.
• Must have worked on at least one app that is published in AppStores.

Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.   

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time. 

This role has 3 layers to it - 

Solutioning 

• Configure all features of the company application, groups, and security settings in the company and other EAS systems.
• Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
• Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement 

• Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
• Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
• Drive existing and new product feature adoption across Customers.
• Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
• Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
• Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

• As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
• During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
• Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
• Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

• Has preferably worked in Product based or Consulting companies for International customers
• Comes with a work experience of 6+ years 
• Should be strong with Javascript, HTML, and CSS 
• Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
• Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.  

## Please apply if you have experience working on Trading Applications, all others would be automatically rejected ###

Our Core team develops connectivity software for low latency communication with derivatives exchanges all over the world, as well as real-time position and risk limit monitoring. The team's expertise is also relied upon by other C++ development groups to produce high-quality libraries and frameworks for their application development. We have a high degree of freedom and responsibility to produce technologically advanced solutions to demanding real-world problems.

From joining you will have ownership on a diverse set of projects that have a direct impact on trading performance. You will work closely with highly skilled colleagues who share your enthusiasm and deep knowledge of C++, Linux and network protocols, and share your hunger to learn more.

What We Are Looking For

• An experienced Modern C++ developer (C++17/20), with minimum 5 years experience and proficiency with C++ templates.
• A developer, who designs code to push every performance boundary.
• Excellent written and verbal communication skills.
• Ability to solve new and unfamiliar problems quickly and creatively.

• Knowledge of multiple exchanges.
• Ultra low latency design.
• Template metaprogramming.
• Network programming experience.
• Python.

• A great engineering environment whereby technology is key to our success and a C++20 code base.
• Great friendly, informal and highly rewarding culture.
• Fast growing global firm with plenty of opportunities where you will have significant impact.

PRAXINFO Hiring DevOps Engineer.

Position : DevOps Engineer

Job Location : C.G.Road, Ahmedabad

EXP : 1-3 Years

Salary : 40K - 50K

Required skills:

⦿ Good understanding of cloud infrastructure (AWS, GCP etc)

⦿ Hands on with Docker, Kubernetes or ECS

⦿ Ideally strong Linux background (RHCSA , RHCE)

⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)

⦿ Microservice architectures

⦿ Experience with distributed systems and highly scalable systems

⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)

⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.

If anyone is interested than share your resume at hiring at praxinfo dot com!

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