Customer Support Executive

bout the Role

We are seeking an experienced Python Data Engineer with a strong foundation in API and basic UI development. This role is essential for advancing our analytics capabilities for AI products, helping us gain deeper insights into product performance and driving data-backed improvements. If you have a background in AI/ML, familiarity with large language models (LLMs), and a solid grasp of Python libraries for AI, we’d like to connect!

Key Responsibilities

•   Develop Analytics Framework: Build a comprehensive analytics framework to evaluate and monitor AI product performance and business value.

•   Define KPIs with Stakeholders: Collaborate with key stakeholders to establish and measure KPIs that gauge AI product maturity and impact.

•   Data Analysis for Actionable Insights: Dive into complex data sets to identify patterns and provide actionable insights to support product improvements.

•   Data Collection & Processing: Lead data collection, cleaning, and processing to ensure high-quality, actionable data for analysis.

•   Clear Reporting of Findings: Present findings to stakeholders in a clear, concise manner, emphasizing actionable insights.

Required Skills

•   Technical Skills:

o   Proficiency in Python, including experience with key AI/ML libraries.

o   Basic knowledge of UI and API development.

o   Understanding of large language models (LLMs) and experience using them effectively.

•   Analytical & Communication Skills:

o   Strong problem-solving skills to address complex, ambiguous challenges.

o   Ability to translate data insights into understandable reports for non-technical stakeholders.

o   Knowledge of machine learning algorithms and frameworks to assess AI product effectiveness.

o   Experience in statistical methods to interpret data and build metrics frameworks.

o   Skilled in quantitative analysis to drive actionable insights.

Essential Responsibilities:

• Demonstrate an understanding of the Agile software development life cycle and distinguish the core inputs and outputs in each cycle.
• Work closely with your peers and keep engaging in a fast pace technical design and development team
• Execute in a fast pace delivery mode and focus on delivering tasks to meet monthly and quarterly digital product release goals
• Lead impact assessment and decisions related to technology choices, design / architectural considerations and implementation strategy
• Maintain code quality through best practices, unit testing and code quality automation
• Demonstrate the ability to make informed technology choices after due diligence and impact assessment
• Help in designing interfaces and information exchange between modules
• Articulate the need for scalability and understand the importance of improving quality through testing.
• Be an expert in writing code that meets standards and delivers the desired functionality using the technology selected for the project
• Drive design reviews, define interfaces between code modules, and apply existing technology to designs
• Be an expert in assessing application performance and optimizing/improving it through design and best coding practices

Qualifications/Requirements:

• Minimum Bachelor's Degree in Computer Science, Computer Engineering or in "STEM" Majors (Science, Technology, Engineering, and Math)
• 6+ years of experience in Full Stack Software Development within the enterprise or software services domain

Desired Skills:

• Expertise in full stack software development and awareness of 12 Factor software patterns
• Experience and knowledge of patterns and anti-patterns of microservices-based architecture design
• Experience developing and deploying applications on cloud (Azure, AWS, or GCP), on-premise, and hybrid-based architectures
• Mid-Level to Expert within one or more of the following UI development JavaScript: Client-Side HTML5 jQuery, jQuery UI, Knockout.js,
• Polymer, AngularJS, ReactJS, Bootstrap
• Mid-Level to Expert within one or more of the back-end development languages: .NET, Java, Python, or Scala
• Very solid API skills (e.g. Express.js/Node.js, GraphQL/Relay, Flask, Jersey, Java Spring REST or WebApi2)
• Skilled in use of Java, Kafka, and Spark streaming technologies
• Experience with containerization technologies such as Rancher, Kubernetes, Docker and Helm
• Hands-on experience in data storage environments of many types (RDMS, NoSQL, HDFS, etc.)
• Knowledge of GitLab, Jenkins and Artifactory
• Solid foundation in data structures, algorithms, and OO Design with rock-solid programming skills
• Security: Identity Management and Access, application security and static code analysis
• Proven success working in and promoting a rapidly changing, collaborative, and iterative product development environment
• Strong interpersonal skills, analytical skills, combined with intellectual curiosity, and a desire and ability to "get things done" are essential
• Agile Scrum development experience
• Added advantage to those having experience in multi-tenant SaaS Platform and Developers' Portal development

Job Responsibilities:

• Collaborate with senior developers to understand project requirements and objectives.
• Participate in the design and development of web applications using PHP, WordPress, HTML, CSS, and JavaScript.
• Customize and implement WordPress themes and plugins to meet project specifications.
• Debug and troubleshoot code errors and issues, ensuring optimal performance and functionality.
• Ensure websites are responsive and cross-browser compatible for a seamless user experience.
• Collaborate with designers and other team members to bring creative concepts to life.
• Update and maintain existing websites with new content, features, and enhancements.
• Keep up-to-date with the latest industry trends, technologies, and best practices.

Qualifications:

• 6 months to 1 year of professional experience as a Web Developer.
• Strong experience with PHP development.
• Proficiency in WordPress theme and plugin development and customization.
• Solid understanding of HTML5, CSS3, and JavaScript.
• Basic understanding of responsive design principles.
• Familiarity with version control systems such as Git.
• Excellent problem-solving skills and attention to detail.
• Good communication skills, both written and verbal.
• Ability to work collaboratively within a team environment.
• Self-motivated with a strong desire to learn and grow.

• 5 +yrs of ITExperience
• A candidate with strong OOP skills as well as strong web front end skills(HTML, CSS, Javascript, jQuery etc.)and a lot of MySQL/MsSQL exposure and ideally stored procedureGood Experience in Core PHP and any PHP Frameworks (Laravel/Symphony/Zend).
• Experience in AngularJs & AWS is plus