Customer Support Executive

We have opening for Estimation & Contracts Manager in Sanpada,Navi Mumbai for a Leading company

Experience : 10 -18 Years

Job Requirements:

Role Objective: To lead and direct the company's pre-contract and post-contract commercial functions, ensuring the preparation of accurate, competitive project tenders and the diligent management of all contractual obligations. This role is fundamentally accountable for securing profitable projects and mitigating commercial and contractual risk across all operations of Alumayer India Private Limited.

Key Responsibilities & Accountabilities:

Estimation & Tendering Management:

Lead the preparation and submission of all project tenders, ensuring bids are both competitive and commercially viable.

Oversee the detailed analysis of project drawings, specifications, and Bills of Quantities (BOQ) to perform accurate cost estimations for materials, labor, and overheads.

Direct the value engineering process to provide cost-effective solutions without compromising quality or design intent.

Maintain and develop a robust database of costing information, supplier rates, and productivity norms.

Contracts Administration & Governance:

Serve as the primary authority for the review, negotiation, and finalization of all client and subcontractor contract documents, identifying and mitigating potential risks.

Manage the complete contract lifecycle, including the administration of variations, extensions of time, and the preparation and negotiation of claims.

Ensure all project activities and correspondence are in strict compliance with the established contractual terms and conditions.

Provide expert contractual advice and guidance to the project execution teams throughout the project duration.

Commercial Leadership & Reporting:

Manage, mentor, and develop the estimation and contracts team, establishing departmental objectives and performance metrics.

Prepare and present detailed commercial reports, cash flow projections, and risk analysis summaries to senior management.

Develop and maintain strong relationships with clients, consultants, and key stakeholders.

Mandatory Candidate Profile:

Education: A Bachelor's degree in Civil Engineering or Quantity Surveying is mandatory. A postgraduate qualification in Construction Management or Contract Law is highly advantageous.

Experience: A minimum of 10-12 years of progressive experience in estimation and contracts management, with significant exposure to the façade, glazing, or specialized construction industry.

Knowledge & Skills: In-depth knowledge of standard construction contract forms (e.g., FIDIC), tendering processes, and costing principles is essential. The candidate must possess exceptional negotiation, analytical, and risk management skills.

Reporting Structure:

The position reports to the Commercial Director or the Chief Operating Officer.

In-depth knowledge and hands-on experience with all of the AWS services and other similar cloud  services

Strong knowledge of core architectural concepts including distributed computing , scalability,  availability, and performance to recommend the best backend solutions for our products

Preferred AWS Certifications:

• AWS Solutions Architect Professional/Associate AWS DevOps Engineer Professional
• AWS SysOps Administrator - Associate AWS Developer Associate

Key Skills

• ITCAN is looking for an AWS Solution Architect who will be responsible for development of scalable, optimized, and reliable backend solutions using AWS services for all our products. You will ensure that our products consume AWS services in the mast effective methods. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities:

• Analyse requirements and devise innovative, efficient, and cost-effective architecture using AWS components and services that ensure scalability, availability and high- performance.
• Develop automation and deployment utilities using Ruby, Bash and Shell scripting and implementing
• CI/CD pipelines using Jenkins, Code Deploy, Git, Code Pipeline, Code Commit etc. To ensure seamless  deployment with no downtime.
• Redesign architectures end Lo-end seamlessly by working through major software upgrades such as Apache.
• Ensure an always-running network with the ability to set up redundant DNS systems with failover capabilities.
• Ensure the AWS services consumed are aligned with best practices to ensure higher availability and security along with optimal cost utilization.
• Using AWS-managed services, implement ELK systems end-to-end.

Job Title: Product Manager / Product Owner – SaaS Platform

Location: Sector 74, Mohali

Experience Required: 5+ Years

Job Type: Full-time

Job Description: We are looking for an experienced Product Manager / Product Owner with 5+ years of proven experience in managing and scaling SaaS products. The ideal candidate will be responsible for defining product vision, driving roadmap execution, and ensuring successful product delivery aligned with business goals and user needs.

Key Responsibilities:

* Define, own, and communicate the product vision, strategy, and roadmap

* Translate business requirements and market needs into clear, actionable product features

* Manage and prioritize the product backlog, including sprint planning and grooming

* Work closely with Engineering, UX/UI, QA, and DevOps teams to ensure smooth execution

* Define user journeys, workflows, and product flows for optimal user experience

* Prioritize features and enhancements based on business value, user impact, and data insights

* Drive release planning, milestone tracking, and on-time product delivery

* Collect, analyze, and act on user feedback, market trends, and competitive insights

* Ensure product development aligns with overall business strategy and long-term goals

* Lead and maintain the future product roadmap and innovation initiatives

Required Professional Skills & Qualifications:

* 5+ years of experience as a Product Manager / Product Owner

* Strong experience in SaaS product management

* MBA preferred (not mandatory)

* Solid understanding of business strategy, market analysis, and product positioning

* Hands-on experience with Agile/Scrum methodologies

* Proven ability to manage stakeholders and cross-functional teams

* Excellent product documentation skills (PRDs, roadmaps, user stories, acceptance criteria)

* Strong understanding of UX principles and user-centric design

* Ability to make data-driven product decisions using analytics and insights

* Good technical understanding of modern web platforms (APIs, frontend, backend systems)

* Excellent communication, leadership, and execution skills

IT Infrastructure & System Administration 

• Manage Windows/Linux servers, desktop systems, Active Directory, DNS, DHCP, and virtual environments (VMware/Hyper-V) 

• Monitor system performance and implement improvements for efficiency and availability 

• Oversee patch management, backups, disaster recovery, and security configurations 

• Ensure IT compliance, conduct audits, and maintain detailed documentation

DevOps & Cloud Operations 

• Design, implement, and manage CI/CD pipelines using Jenkins, GitHub Actions, or similar tools 

• Manage container orchestration using Kubernetes; deploy infrastructure using Terraform 

• Administer and optimise AWS cloud infrastructure 

• Automate deployment, monitoring, and alerting solutions for production environments 

Security, Maintenance & Support 

• Define and enforce IT and DevOps security policies and procedures 

• Perform root cause analysis (RCA) for system failures and outages 

• Provide Tier 2/3 support and resolve complex system and production issues 

Collaboration & Communication 

• Coordinate IT projects (e.g., upgrades, migrations, cloud implementations) 

• Collaborate with engineering and product teams for release cycles and production deployments 

• Maintain clear communication with internal stakeholders and provide regular reporting 

Qualifications & Skills 

• Bachelor's or master’s in computer science, IT, or related field 

• 3-8 years of experience in IT systems administration and/or DevOps roles 

• Proficiency in: 

o Windows Server (2016/2019/2022), Linux systems 

o Cloud platforms (preferably AWS) o CI/CD tools (Jenkins, GitHub Actions, etc.) 

o Kubernetes, Docker, Terraform, Python/Shell scripting 

o Database management (MySQL, MongoDB) 

• Relevant certifications (e.g., MCSA, AWS, DevOps) are a plus 

• Strong knowledge of Windows Server (2016/2019/2022) and Windows operating systems. 

• Experience with Active Directory, Group Policy, DNS, DHCP, and other Windows-based services. 

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V). 

• Proficiency in scripting languages (e.g., PowerShell). 

• Strong understanding of networking principles and protocols. 

• Relevant certifications (e.g., MCSA, MCSE) are a plus. 

Key Competencies 

• Strong problem-solving and troubleshooting skills 

• Excellent communication and interpersonal abilities 

• Ability to manage multiple priorities and work independently 

• High attention to detail and a continuous improvement mindset

Hiring for the position of Full Stack Developer  / Senior Full Stack Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the frontend elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS and ReactJS development stack

∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql

∙ Basic understanding of web technologies including HTML, CSS, JavaScript, AJAX etc.

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 2 years relevant experience

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities:

• Key connect with Insurance Companies to procure competitive pricing and terms

• Timely and compliant placements of all lines of General Insurance Products

• Assisting the sales team to close business

• Client onboarding, retention & renewals, and servicing requirements

• Assisting onboard clients for all their new / renewal requirements

• Keeping customers updated on the latest products to increase sales.

• Preparing RFQ’s for all General Insurance requirements

• Retention – Manage servicing team for renewal retention; visiting clients for managing relationships; retention of existing policies/clients

Requirements:

Technical Skills:

• MS Office – Word, Excel, PowerPoint, and Outlook.

Education, experience & skills required:

• Graduate / MBA or relevant degree. Insurance degree would be an added advantage.

• Knowledge of insurance / General Insurance domain preferred.

• 2 to 4 years of experience in Insurance Broking / Placement & Retention.

• Excellent interpersonal and communication skills

• Proficient in all Microsoft Applications

• Superior product knowledge

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction.

What you need to have: