Customer Support Executive

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

Job Title: HR Recruiter

Location: Hyderabad - Work from Office

Company: InfoGrowth

About Us: InfoGrowth is a dynamic and innovative company dedicated to driving success through data-driven solutions. We are committed to fostering a diverse and inclusive workplace where talent thrives.

Position Overview: We are seeking a motivated and detail-oriented HR Recruiter to join our growing team. The ideal candidate will be responsible for managing the end-to-end recruitment process, from sourcing candidates to onboarding new hires. You will collaborate with hiring managers to understand staffing needs and help build a strong workforce that aligns with our company culture and goals.

Key Responsibilities:

• Talent Sourcing: Utilize various platforms (job boards, social media, networking events) to identify and attract top talent.
• Screening & Interviewing: Review resumes, conduct initial screenings, and facilitate interviews to assess candidates’ qualifications and fit.
• Collaboration: Work closely with hiring managers to develop job descriptions and determine selection criteria.
• Candidate Experience: Ensure a positive candidate experience throughout the recruitment process, providing timely communication and feedback.
• Onboarding: Coordinate the onboarding process for new hires, ensuring they have the necessary resources and support for a smooth transition.
• Data Management: Maintain accurate and organized recruitment records and metrics to track hiring progress and identify areas for improvement.
• Market Research: Stay informed about industry trends and best practices in recruitment and talent acquisition.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Proven experience in recruitment, preferably in a corporate environment.
• Strong understanding of HR practices and employment laws.
• Excellent communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using applicant tracking systems (ATS) and other recruitment tools.
• Strong organizational skills and attention to detail.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A collaborative and inclusive workplace culture
• Flexible working arrangements

• Candidate should be able to generate business through online portal likes Upwork, Freelancer, People Per Hour and etc.
• Candidate Should be able to Understand client's requirements.
• Excellent written and spoken communication skills.
• Candidates must have knowledge about IT services.
• Candidates should be able to write creative proposals.
• Should be Professional and excellent at time management.
• Responsible to prepare use cases, Business Requirements Documents(BRD), System Requirements.
• Specification (SRS) documents, Wire framing of the finalized projects and other functional documents.

Hi,
Intuitive (http://www.intuitive.cloud/">www.intuitive.cloud) is one of the fastest-growing Cloud & SDx Engineering solution and services companies supporting 80+ Fortune 1000 Global Enterprise customers in the Americas and Europe. Intuitive is a recognized professional & managed services partner for core superpowers in Cloud (Public/Hybrid) Adoption/Migration & Transformation, Cloud Security, GRC, DevSecOps, SRE, Data, Application Modernization / Containers/K8s-as-a-Service and Cloud Application Delivery
FTE (permanent)
100% Remote opportunity 
Time-6 pm to 3.00 am(IST)
Role: Azure Network & Security Architect JD:

Must have:

Strong understanding of data center network and security architecture with products like Cisco switches/routers, Arista/juniper switches/routers, Palo Alto/Cisco/Fortinet firewalls, proxy, DNS etc Strong understanding of overall Azure cloud infrastructure, network and security architecture. In-depth understanding of Azure Networking components/services like vnet, vnet peering, udr, SDR, express route, NVA, load balancers, endpoints,vWAN, virtual Network gateways, Network watcher, Azure network function manager, CDN, Private link, traffic manager etc In-depth understanding of Azure Security components/services like Azure firewall, Azure firewall manager, Azure front door, WAF,  NSG, Internet analyzer, Bastion, Defender, Key Vault, Sentinel etc Strong understanding of how to securely interconnect multiple cloud accounts, on-prem servers, etc. Expertise in automation tools such as Terraform/Jenkins/Powershell/Ansible/Azure CLI etc. Strong understanding of How to protect Azure Cloud-based infrastructure, including distributed denial-of-service (DDoS) attacks, phishing attacks, and threats involved. content classification etc

Good to have: Sound understanding of GCP and AWS cloud network and security architecture Sound understanding of F5 load balancers/LTM/GTM, AFM, ASM, APM etc

If Your profile matches to the requirements share your anithadotkatintuitivedotcloud
Regards,
Anitha. K
TAG Specialist