- Handle Inbound & Outbound customer calls
- Acknowledge and resolve customer queries and promptly provide solution to the
- query
- Keeping records of customer interactions, transactions, comments and complaints
- Establish and improve cooperation with new/existing customers
- Coordinate with all the department for smooth redressal of customer complaints.
- Maintaining a positive, empathetic and professional attitude towards customers.
- Excellent interpersonal and oral communication skills
- Computer knowledge (WORD & EXCEL)
- Experience in customer handling
Shubham Vishwakarma
Full Stack Developer - Averlon
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Amazon Web Services (AWS)Strong proficiency in at least one major cloud platform - Azure, GCP(Primary) or AWS. Azure + GCP (Secondary) preferred. Having proficiency in all 3 is a significant plus.
· Design, develop, and maintain cloud-based applications and infrastructure across various cloud platforms.
· Select and configure appropriate cloud services based on specific project requirements and constraints.
· Implement infrastructure automation with tools like Terraform and Ansible.
· Write clean, efficient, and well-documented code using various programming languages. (Python (Required), Knowledge of Java, C#, JavaScript is a plus).
· Implement RESTful APIs and microservices architectures.
· Utilize DevOps practices for continuous integration and continuous delivery (CI/CD).
· Design, configure, and manage scalable and secure cloud infrastructure for MLOps.
· Monitor and optimize cloud resources for performance and cost efficiency.
· Implement security best practices throughout the development lifecycle.
· Collaborate with developers, operations, and security teams to ensure seamless integration and successful deployments.
· Stay up-to-date on the latest cloud technologies, MLOps tools and trends
· Strong analytical and problem-solving skills.
Job Description
Modules: Global HR, Absence Management, Payroll, Talent management, Goals and performance Management.
Skills: functional/configuration skill in both EBS HRMS & Fusion HCM modules
- To design, develop and implement software applications and systems based on users' needs.
- Understand and analyze the technical specifications and suggest code optimization ideas.
- Fill timesheets and complete invoicing process on or before the deadline.
- Interact with customers on a need basis and flag any requirements or issues raised by the customer to seniors in the team.
- Develop software code as per specifications, by understanding customer requirements.
- Track open tickets/ incidents in the queue and allocate tickets to resources.
- Constantly review if there is a better way of doing things, which may help with economizing time or money or deliver better to the customer.
- Adhere to the quality process ¿ update the defect logs, and test scripts, and comply with quality processes and timelines.
- Perform self-code reviews as per standards.
- Develop project consolidated status reports and perform all activities related to re-usage, accuracy and efficiency.
- Work alongside others, deliver own goals, and support team members in meeting theirs, thereby contributing to the overall satisfaction of the team.
- Provide application production support as per process/RACI (Responsible, Accountable, Consulted and Informed) Matrix.
Amazon Web Services (AWS)Location: Bangalore, Mumbai, Hyderabad, Pune, Delhi
Responsibilities :
● Build and nurture high performing teams of skilled software engineers. Find and hire top talent for your team
● Work closely with your team providing continuous feedback to raise the bar
● Shape team goals by developing a deep understanding of our business processes and success criteria
● Develop and execute a long-term product roadmap and architecture while balancing short term commitments
● Work closely with the team to architect and develop the best technical design and approach to solve complex problems.
● Take the accountability of the overall health of the products you build, and predictability of the deliverables of your team
● Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on own and team goals
What are we looking for ?
● Bachelors or Masters Degree in Computer Science or a related field from a college of repute
● 8 to 14 years of industry experience in software engineering with 2 to 3 years of experience of directly managing a team of software engineers
● Prior experience in established start-ups would be preferred
● Experience with object-oriented design and languages
● Track record of building and delivering mission critical, 24x7 production software systems
● Experience architecting systems on AWS platform a strong plus
● Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
● Proven track record of taking ownership and driving results on technical projects
● Ability to handle multiple competing priorities in a fast-paced environment
● Technical aptitude to quickly grasp complex technical issues and communicate directly with technical and non-technical teams
● Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operation
Role - SEO Specialist
We are looking for an experienced and knowledgeable SEO Specialist/Manager to
join our Marketing team! As an SEO Specialist/Manager you will be responsible for
planning, implementing, and managing our SEO strategy. As our online presence is
extremely important for the business's success, your position will play a critical role
in driving our organic growth and success.
SEO Specialist/Manager duties and responsibilities
• Plan, develop and implement our SEO strategy
• Work towards organic search optimization and increasing organic traffic.
• Regularly perform thorough keywords research
• Identify key SEO KPIs
• Monitor redirects, click rate, bounce rate, and other KPIs
• Prepare and present reports regularly
• Identify problems and deficiencies and implement solutions in a timely
manner
• Suggest improvements in process and productivity optimization
• Collaborate with web developers and marketing team
• Stay up to date with the latest SEO and digital marketing latest trends and
best practices
SEO Specialist/Manager requirements and qualifications
• 3+ years of experience in SEO
• Proven success in SEO
• Familiarity with HTML, CSS, JavaScript
• Knowledge of web analytics tools including Moz, Semrush, Google Analytics,
etc.
• In-depth knowledge of research principles and methods and experience in
analyzing data
• Sense of ownership and pride in your performance and its impact on the
company’s success
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
NodeJS (Node.js)
Javascript
HTML/CSS
BootstrapWe are looking for a Node.js Developer responsible for managing the
interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers
into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities:
● Integration of user-facing elements developed by front-end developers with server-side logic
● Writing reusable, testable, and efficient code
● Design and implementation of low-latency, high-availability, and performant applications Implementation of security and data protection
● Integration of data storage solutions
Skills And Qualifications:
● 1-3 Years Experienced
● Strong proficiency with JavaScript
● Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)
● Understanding the nature of asynchronous programming and its quirks and workarounds
● Good understanding of server-side templating languages
● Good understanding of server-side CSS preprocessors
● Basic understanding of front-end technologies, such as HTML5, and CSS3
● Understanding accessibility and security compliance (Depending on the specific project)
● User authentication and authorization between multiple systems, servers, and environments
● Integration of multiple data sources and databases into one system
● Understanding fundamental design principles behind a scalable application
● Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
● Creating database schemas that represent and support business processes
● Implementing automated testing platforms and unit tests
● Proficient understanding of code versioning tools, such as Git
JavaNodeJS (Node.js)
Python
Android DevelopmentWe are looking for a talented product engineer to facilitate the design and manufacturing of our next line of exciting products. As a product engineer, you will be working closely with the design team to create industry-relevant products that meet company specifications. You will also be required to design and oversee the product manufacturing process to ensure that our products meet state safety requirements.
To ensure success as a product engineer, you should have excellent analytical and design skills, good working knowledge of design software, and advanced troubleshooting skills. A top-notch product engineer should be able to transform ideas into high-end products that perfectly meet the needs of our customers.
Product Engineer Responsibilities:
- Meeting with the development team to discuss product ideas.
- Analyzing market and industry product trends.
- Determining product feasibility costs and return on investments.
- Developing design ideas based on customer interests, budgets, and market research.
- Creating rough product designs using sketches and computer software.
- Conducting theoretical testing on design models.
- Creating full product designs and specifications using computer software modeling techniques.
- Selecting product materials and designing the product manufacturing process.
- Overseeing production and ensuring that products conform to market specifications and safety regulations.
Product Engineer Requirements:
- Bachelor’s degree in mechanical engineering or a similar field.
- Previous experience working as a product engineer.
- Advanced analytical and design skills.
- Excellent written and verbal communication skills.
- Knowledge of industry and market trends.
- Ability to visualize theoretical models and design ideas.
- Good project management skills.
- A keen eye for detail.
Headquartered in Mumbai, our client employs over 300 professionals and operates out of 6 locations in West & South India. They are one of the leading players and trusted name in the chosen markets for over 18 years with diverse promoter experience in Banking and FMCG with 40+ years of cumulative Banking / Risk management experience and assuring legality with the process in place.
What you will do:
- Managing the complete recruitment lifecycle for sourcing the best talent from diverse sources as per manpower requirements for PAN India locations
- Handling Lateral Hiring (Entry Level, Middle Level and Higher-Level hiring)
- Screening incoming resumes and application forms
- Building connect and rapport with relevant stakeholders and being the interface for employees and management wrt HR issues
- Managing Salary and payroll, leave policy (e.g. leaves of absence, sick days and work schedules)
- Employee onboarding and orientation
- Maintaining database of employee records as well as all active and inactive applications
- Preparing HR documents, like employment contracts, new hire guides, revising company policies
- Handling grievance and queries in terms of payroll, HRIS, benefits etc.
- Managing the HR Compliances as a whole ( PF / ESIC )
- Handling employee verification
What you need to have:
- 3+ years of experience
- Knowledge of various laws like PF, ESIC, PT, etc
- Excellent communication and presentation skills
- Worked as an HRBP, Operations, Compliances
- High on relationship building and influencing skills
- Employee and organisation focused
- Conflict management skills
- A mix of recruitment, general HR management and leadership skills is needed for this role
• Develops strong and innovative digital marketing strategies, using Social Media, SEO, PPC, and other techniques to drive traffic to company pages and generate interest in company products and services.
• Execute social media efforts to improve KPIs, likes, shares, tweets, etc.
• Create social media marketing strategy and campaign by creating the content idea, budget planning, and implementation schedules.
• Build social media marketing strategy and execute it through competitive and audience research. Optimize company pages with each social media platform to increase the company s social content visibility on various social media channels.
Responsibilities:
• Optimize content for the website and social networking channels such as Facebook, LinkedIn, Instagram, Twitter, YouTube, etc..
• Develop engaging online content including click bait, forums, videos, graphics, and blogs; monitor and analyze content success Forecast marketing campaign growth and ROI for marketing campaigns
• Use Google Analytics, Google Ad Words, and other relevant sites Research targeted keywords to guide digital strategies
Offered Benefits / Facilities:
• Canteen facility available
Key Skills
• Social media marketing
• Graphics
• PPC
• Google Analytics
• Social networking
• Customer relationship
• SEO Merchandising
• Marketing strategy
• Retail sales
Role Public Relations
Industry Type Recruitment / Staffing
Functional Area Marketing & Communication
Employment Type Full Time, Permanent
Role Category Corporate Communication
Education
UG :Any Graduate
PG :Any Postgraduate
What you will do:
- Building and managing strong relationships with key customer stakeholders
- Proactively monitoring client retention and customer account health
- Serving as a product expert on use cases and providing customer training
- Interfacing and collaborating with cross-functional teams to drive towards customer goals
- Providing prompt customer service to ensure client delight and minimal churn
- Following and creating processes that build long lasting client relationships
- Driving upselling by understanding client requirements and product fit
- Being the voice of the customer to drive process and product enhancement
What you need to have:
- Comfortable to work in the day/ evening shift as per the assigned region
- Strong ethical practices for client servicing
- 2 to 4 years of experience in client servicing (preferably in the international market)
- Effective communicator with strong analytical, problem-solving and organizational ability
- High level of comfort with handling technology
- The person will be required to generate new business from international markets (B2B, B2C),Business directory..
- Well Skilled in writing the initial drafts and proposal based on te client requirements.
- Candidates should have relevant experience in selling Mobile App development and web, ERP services in domestic and overseas markets.
- Understand Technical requirement of customer, Making presentation to client
- Developing Sales Projection Plan
- Good Knowledge of Upwork Linkedin and other bidding portals to get the new prospects and close the deals
- Candidate should have good experience in End to End Sales i.e. from lead Generation to closure of prospects
- Candidate must have sound technical knowledge of Android, iOS and Web Application, latest trends in mobile & Web technology
- Candidates should have exp in reaching out to B2B and B2C prospects.
- Candidates should have excellent communication skills, good selling attitude, and be result oriented.
- Candidates should be self motivated to achieve the sales target.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon