Customer Support Executive

Overview:

The Senior Operations Executive plays a pivotal role in overseeing the daily operations of the organization. He/she is responsible for ensuring smooth functioning across various departments, optimizing processes, and implementing strategies to enhance efficiency and productivity. This position will report directly to the Operations Manager and collaborate with department heads to achieve organizational goals. 

Key Responsibilities: 

Strategic Planning:  

• Develop and implement operational strategies aligned with the organization's objectives.  
• Identify opportunities for process improvement and cost optimization. 

Process Optimization:  

• Analyse existing operational processes and identify opportunities for improvement. 
• Develop and implement strategies to streamline workflows and enhance efficiency. 
• Establish and maintain standard operating procedures (SOPs) 

Cross-Functional Collaboration:  

• Collaborate with various departments to understand their support needs. 
• Address any operational issues that may arise and work towards resolution. 

Technology Integration: 

• Identify and evaluate new technologies or tools that can improve operational processes. 
• Oversee the implementation of new systems and ensure proper training for the team. 

Budget Management:  

• Assist in the development and management of the operations support budget. 
• Monitor expenditures and implement cost-saving measures where possible. 

Managing Operational teams:  

• Managing functional teams like technical operations, Legal, Business operations, etc, and reviewing daily/monthly planning and goals. 

Vendor Management:  

• Identify and evaluate potential vendors for operational support services. 
• Negotiate contracts and agreements to ensure favourable terms for the organization. 
• Collaborate with vendors to resolve issues and improve service delivery. 

Qualifications: 

• Must have:
• Engineering (Software/IT/Computer) +2 years of work experience + MBA (Operations/ Business Management) +3 years of experience 
• Certification in project management or operations management (e.g., PMP, Six Sigma). 
• Proficiency in MS Tools, JIRA, Atlassian, Confluence, MIRO (or any similar tool) 
• Proven experience in operations management or a similar role. 
• Strong leadership and team management skills. 
• Excellent analytical and problem-solving abilities. 
• Proficiency in project management tools and software. 
• Sound knowledge of industry regulations and compliance standards. 

Additional Requirements: 

• Flexibility to adapt to changing priorities and work in a fast-paced environment. 
• Ability to make sound decisions under pressure. 
• Commitment to maintaining confidentiality and integrity. 
• Willingness to travel occasionally as and when required. 

Benefits and perks: 

• Progressive leave policy for effective work-life balance. 
• Training and Certification budget for your professional growth and development. 
• Company-sponsored workcation once a year. 
• Multicultural peer groups and supportive workplace policies. 
• Celebrate monthly team events and fun-filled outings. 

Key Responsibilities:

1. Video Editing:

• Edit raw footage into a cohesive and visually appealing final product, including cutting and trimming scenes, rearranging sequences, and adding transitions.
• Incorporate music, dialogues, graphics, and special effects to enhance the video’s narrative and visual appeal.
• Review shooting script and raw material to create a shot decision list based on scenes’ value and contribution to continuity.

2.Special Effects and Graphics:

• Add special effects, motion graphics, and animations to enhance video storytelling and visual appeal.
• Create or incorporate pre-existing graphics, such as lower thirds, titles, and credits, into the video.

3.Collaboration and Communication:

• Work closely with the director, producers, and other team members to understand the vision and requirements for each project.
• Provide creative input during brainstorming sessions and offer suggestions for improving the video’s narrative and visual style.
• Communicate regularly with the production team to ensure alignment on project goals, timelines, and deliverables.

1. Color Correction and Grading:

• Perform color correction to ensure consistency and accuracy across all scenes.
• Apply color grading techniques to create the desired mood and atmosphere in the video.

4.File Management and Archiving:

• Organize and manage digital video files, ensuring proper naming conventions and storage for easy retrieval.
• Archive completed projects in an organized manner for future reference or reuse.

5.Quality Control:

• Review final videos to ensure they meet technical standards for broadcasting, including resolution, aspect ratio, and audio quality.
• Make necessary revisions based on feedback from clients or stakeholders.

6.Continuous Learning and Improvement:

• Stay updated with the latest video editing software, tools, and techniques.
• Attend workshops, webinars, and training sessions to enhance video editing skills and keep up with industry trends.

Qualifications:

• Bachelor’s degree in Film, Media, Communications, or a related field.
• Proven experience as a Video Editor or similar role.
• Proficiency with video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects).
• Strong understanding of video formats, codecs, and editing workflows.
• Creative mindset with a strong eye for visual composition and storytelling.
• Ability to work independently and collaboratively, with strong time management and organizational skills.
• Knowledge of color correction and audio editing is a plus.

Join our dynamic team as a Software Quality Assurance Engineer (SWQA) and contribute to ensuring top-quality software development in the automotive industry. If you’re passionate about software quality, process improvements, and driving excellence in software projects, this role is for you!

Key Responsibilities:

• Plan and execute SQA activities in line with project timelines and performance metrics
• Collaborate with stakeholders including software project managers, developers, testers, and process leads
• Conduct thorough reviews of software work products developed in-house and by external suppliers
• Support ECU owners in supplier joint reviews, ensuring quality deliverables
• Monitor, measure, and analyze software quality metrics and track deliverables
• Identify software gaps, defects, and potential risks, prioritizing based on impact
• Drive corrective actions to closure, manage deviations, and ensure quality standards
• Generate detailed quality reports to provide insights on software progress

Secondary Responsibilities:

• Assist in rolling out the Polestar Embedded Software Development Process
• Perform process reviews and internal audits
• Promote continuous improvement within the embedded software development lifecycle

Qualifications:

• Proven experience in software development projects within the automotive industry
• Strong knowledge of quality standards and process models such as:
• Automotive SPICE
• ISO 26262
• ISO 21434
• IATF 16949
• Excellent communication and collaboration skills, with the ability to engage cross-functional teams

If you’re ready to play a critical role in shaping the quality of cutting-edge automotive software, we want to hear from you!

🌟 Apply now and become part of our innovative journey in the automotive sector.

Job details

Pay

• ₹1.8LPA - ₹2.5LPA(Year)

Job type

• Full-time

Education : Any UG Degree

Shift and schedule

• Rotational shift

Location : Singanallur,Coimbatore

Mandatory :

Valid Driver’s License

Driving Skills

JOB OVERVIEW:

We are looking for an HR and Admin person responsible for managing all the aspects of the company's administration and Human Resources inclusive of the entire processes and practices. Your primary focus will be in organizational development by enforcing the defined company policies, processing the internal arrangements.

The key objective is to impart corporate values and enable business success through the stream of human resources that consists of job design, business ethics,employment cycle,talent management, and facilities management services.

WHAT YOU WILL DO-

• Key ownership in implementation of Business and located HR strategies within the process, team and adhere to company  policies/practices.

• Will be the single point of contact for employees and managers for employee related dimensions.

• Ensuring compliance, regulating audits,managing staff wellness.

• Make high-judgment recommendations in the absence of clear guidance from leadership and must have an uncompromising attitude to maintain the decorum of the professional environment.
• Identify the training resources to train the employees in the core functions by measuring the effectiveness of the training and validate the same through feedback and monthly review process with the help of the respective Team Leads and Manager of the Research Department.
• Monthly attrition analysis to track and address undesirable attrition.

REQUIRED SKILLS & QUALIFICATIONS:

• Proven experience in HR and Admin roles.
• People Management skills
• Coaching, Listening, Analytical skills
• Good number orientation
• Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
• Excellent telephone, verbal, and written communication skill
• Sound knowledge of labor laws and practices.
• Excellent computer skills especially with MS-Office (Excel, PPT)

PREFERRED SKILLS & QUALIFICATIONS:

• Minimum 5 years of experience into the domain of Human Resource and Administration.
• Bachelor’s degree / Master’s degree in Human Resources or related field.

EMPLOYMENT TYPE: Full-Time

LOCATION: In-Office –Jaipur, India

SHIFT TIMINGS: 8pm to 5am IST (Night Shift) 

• Six days a week, second and fourth Saturdays off. 
• The concerned POC will be following the US Calendar.

• We run functional teams based on the SCRUM methodology and are a fairly Agile environment, with 2 week sprints and teams with a minimum of 2 developers (preferably 3) plus a Platform Owner.
• Sprints cannot be interrupted and work is planned out well in advance to keep stress down to a minimum.

• Line by line code reviews for every pull request on Gitlab maintains code quality and keep everyone in the loop & learning.
• At least 2 people working together on every project (collaborating not pairing)

• Kotlin is strongly preferred
• Experience with clean architecture and MVVM
• Experience with Jetpack Libraries ( Navigation, Paging, Room, Data Binding)
• Experience with Dependency Injections (Dagger2)
• Experience with Rx Java, Rx Android & Co-routines
• Practical understanding of Continuous Integration and Delivery

• A resume in pdf format. Include into your resume the links to software, mobile apps,

Required Skills

• Coding skill on C# is a must

• Coding skill on sql server and C# entity framework

• Experience with version controlling

• Strong problem solving and analytical skills

• Excellent verbal and written communication skills.

• Good time management, organization and inter-personal skills.

• Ability to work independently as well as participating in a team of professionals.

• Habit of writing clean C# code that is easy to read.

Roles and Responsibilities

• Debug and resolve issues using latest tools and technologies for identifying root cause of production issues.

• Perform database operations.

• Create and maintain CI, Release and automated deployment builds.

Note- Should be ready to learn Angular

• Develop scripts, tools and other utilities as needed to detect issues.

• Perform other duties as assigned.