Customer Support Executive

Roles and Responsibilities: 

• Set objectives and goals for the team and track progress.
• It is an employee-facing managerial role.
• Lead multiple resources and groups from an operational angle and track progress through daily standups.
• Should be excellent in writing general email communication.
• Dealing with email inquiries.
• Taking minutes of the meeting and tracking those to closure.
• Document an overall status report of engagement.
• Mentor and coach team to work on creating case studies for the respective projects.
• Follow up with the prospects for getting appointments.
• Monitoring the daily progress of team members.
• Organizing project team meetings and recording minutes.
• The person will be managing groups related to content creation, graphics, lead generation, sales, and overall growth strategy also.
• Should conduct standup meetings
• Use of MS tools to streamline the project, resource, and portfolio management.
• Develop the project plan for the tasks, dependencies, and participants required to mitigate the risks to system quality.
• Detail-oriented with strong data collection, analysis, and reporting skills.
• Experience working in diverse and collaborative environments.
• Delegating tasks to team members.
• Tracking and communicating project risks and opportunities.
• Providing input into the planning process.
• Good at decision making, relationship building & have good leadership qualities.
• Capable of developing procedures, service standards, operational policies, and guidelines with an attitude for continuous improvement.

Requirements: 

• Must have experience of 3-5 years.
• Proven work experience as an Operations Manager, or Staffing Manager etc..
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Highly trained in conflict management and business negotiation processes.
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook).

Where: Hyderabad/ Bengaluru, India (Hybrid Mode 3 Days/Week in Office)

Job Description:

• Collaborate with stakeholders to develop a data strategy that meets enterprise needs and industry requirements.
• Create an inventory of the data necessary to build and implement a data architecture.
• Envision data pipelines and how data will flow through the data landscape.
• Evaluate current data management technologies and what additional tools are needed.
• Determine upgrades and improvements to current data architectures.
• Design, document, build and implement database architectures and applications. Should have hands-on experience in building high scale OLAP systems.
• Build data models for database structures, analytics, and use cases.
• Develop and enforce database development standards with solid DB/ Query optimizations capabilities.
• Integrate new systems and functions like security, performance, scalability, governance, reliability, and data recovery.
• Research new opportunities and create methods to acquire data.
• Develop measures that ensure data accuracy, integrity, and accessibility.
• Continually monitor, refine, and report data management system performance.

Required Qualifications and Skillset:

• Extensive knowledge of Azure, GCP clouds, and DataOps Data Eco-System (super strong in one of the two clouds and satisfactory in the other one)
• Hands-on expertise in systems like Snowflake, Synapse, SQL DW, BigQuery, and Cosmos DB. (Expertise in any 3 is a must)
• Azure Data Factory, Dataiku, Fivetran, Google Cloud Dataflow (Any 2)
• Hands-on experience in working with services/technologies like - Apache Airflow, Cloud Composer, Oozie, Azure Data Factory, and Cloud Data Fusion (Expertise in any 2 is required)
• Well-versed with Data services, integration, ingestion, ELT/ETL, Data Governance, Security, and Meta-driven Development.
• Expertise in RDBMS (relational database management system) – writing complex SQL logic, DB/Query optimization, Data Modelling, and managing high data volume for mission-critical applications.
• Strong grip on programming using Python and PySpark.
• Clear understanding of data best practices prevailing in the industry.
• Preference to candidates having Azure or GCP architect certification. (Either of the two would suffice)
• Strong networking and data security experience.

Awareness of the Following:

• Application development understanding (Full Stack)
• Experience on open-source tools like Kafka, Spark, Splunk, Superset, etc.
• Good understanding of Analytics Platform Landscape that includes AI/ML
• Experience in any Data Visualization tool like PowerBI / Tableau / Qlik /QuickSight etc.

About Us

Gramener is a design-led data science company. We build custom Data & AI solutions that help solve complex business problems with actionable insights and compelling data stories. We partner with enterprise data and digital transformation teams to improve the data-driven decision-making culture across the organization. Our open standard low-code platform, Gramex, rapidly builds engaging Data & AI solutions across multiple business verticals and use cases. Our solutions and technology have been recognized by analysts such as Gartner and Forrester and have won several awards.

We Offer You:

• a chance to try new things & take risks.
• meaningful problems you'll be proud to solve.
• people you will be comfortable working with.
• transparent and innovative work environment.

To know more about us visit Gramener Website and Gramener Blog.

If anyone looking for the same, kindly share below mentioned details.

Total Experience:

Relevant Experience:

Notice Period:

CTCT:

ECTC:

Current Location:

• Preferred Education & Experience:

• Bachelor’s or master’s degree in Computer Engineering, Computer Science, Computer Applications, Mathematics, Statistics or related technical field or equivalent practical experience. Relevant experience of at least 3 years in lieu of above if from a different stream of education.

• Well-versed in and 5+ years of hands-on demonstrable experience with:
  ▪ Object Oriented Modeling, Design, & Programming
  ▪ Microservices Architecture, API Design, & Implementation
  ▪ Relational, Document, & Graph Data Modeling, Design, & Implementation

• Well-versed in and hands-on demonstrable experience with:
  ▪ Stream & Batch Big Data Pipeline Processing
  ▪ Distributed Cloud Native Computing
  ▪ Serverless Computing & Cloud Functions

• 5+ years of hands-on development experience in Java programming.

• 3+ years of hands-on development experience in one or more libraries & frameworks such as Spring Boot, Apache Camel, Akka, etc.;
  extra points if you can demonstrate your knowledge with working examples.
  2+ years of hands-on development experience in one or more Relational and NoSQL datastores such as Amazon S3, Amazon DocumentDB, Amazon Elasticsearch Service, Amazon Aurora, AWS DynamoDB, Amazon Athena, etc.

• 2+ years of hands-on development experience in one or more technologies such as Amazon Simple Queue Service, Amazon Kinesis, Apache Kafka, AWS Lambda, AWS Batch, AWS Glue, AWS Step Functions, Amazon API Gateway, etc.

• 2+ years of hands-on development experience in one or more technologies such as AWS Developer Tools, AWS Management & Governance, AWS Networking and Content Delivery, AWS Security, Identity, and Compliance, etc.

• Well-versed in Virtualization & Containerization; must demonstrate experience in technologies such as Kubernetes, Istio, Docker, OpenShift, Anthos, Oracle VirtualBox, Vagrant, etc.

• Well-versed with demonstrable working experience with API Management, API Gateway, Service Mesh, Identity & Access Management, Data Protection & Encryption.

• Hands-on experience with demonstrable working experience with DevOps tools and platforms viz., Jira, GIT, Jenkins, Code Quality & Security Plugins, Maven, Artifactory, Terraform, Ansible/Chef/Puppet, Spinnaker, etc.

• Well-versed with Storage, Networks and Storage Networking basics which will enable you to work in a Cloud environment.

•  Experience : 5+Years

• Job Location : Remote/Pune

About us:

Maneuvering futuristic technologies to create such a socio-economic impact is DIATOZ Solutions Private Limited, an MSME registered under the government of India. With three business lines – services, products and consulting – DIATOZ is disrupting IT industry in India with a wide range of solutions like ezenotes, e2ehiring, salver, patapet, airpetgo, hectocommerce, ezevision, real-estate automation, first-of-its-kind agricultural marketplace, and many more. Something besides the high-end technology frameworks that takes a technology company beyond the margins of normality is the impact they create in the market. Founded in 2018, within a couple of years of its inception has come a long way. With a 110+ people strong talented workforce, the company has been contributing to Digital initiatives with its range of digital solutions. DIATOZ’s impressive portfolio in the fields of agriculture, education, hiring, pet care, AI/ML and real-estate is all set to concoct a revolution by progressively impacting the daily lives of billions of common people.

Kindly refer the below link for more details.

Start-up of the year 2020 –

https://www.cioinsiderindia.com/magazine/startups-of-the-year-december-2020/#page=26

Winner of Young Achievers Award 2020 –

https://www.iafindia.com/mr-monuranjan-borgohain/">https://www.iafindia.com/mr-monuranjan-borgohain/

Title – Front End Developer

Region: Bangalore

Employment Type: Full Time Regular Employee

Position: Software Engineer

Year Experience: 2-4yrs

Job Responsibilities and/or Success Factors:

• Review customer requirement, design flow and implement
• Review integration and regression test plans created by QA
• Supports users by developing documentation and assistance tools
• Required skills and experience include:
• BE in Computer Science or other field of study and applicable work experience
• Strong proficiency with Typescript.
• Highly proficient in React.js framework and its core principles such as components, reactivity, and the virtual DOM.
• Basic understanding of front-end technologies.
• Good Knowledge of Database like PostgreSQL and MSSQL
• Proficient understanding of code versioning tools, such as Git and SVN.
• Complete ownership in development and ensuring high performance and responsiveness to requests from the front-end.
• Knowledge of and desire to work in an agile development environment.
• Must have strong teamwork orientation and the ability to foster collaboration within and across teams.
• Should have motivation to learn new technologies in server-side web application.
• Should follow the best practices in the industry while coding.

Skills required: JavaScript, React.js, Graph QL Basic, Context API provider, Git

Profile – MongoDB Administrator

Experience -2-4 Yrs

Location – Baner, Pune

Job Description-

We are looking for an experienced MongoDB DBA who will maintain MongoDB clusters and databases while optimizing the performance, security, and the availability of MongoDB clusters.

Skills:
- Experience in setting up and managing MongoDB using OpsManager
- Experience with DevOps automation tools
- Experience with Microsoft Azure desirable
- Experience in working with a Linux environment
- Experience in designing indexing and data archival strategies

Responsibilities and Key Accountabilities:

• Executing tests, collecting and analysing data, identifying trends and insights in order to

achieve maximum ROI in paid search campaigns

• Tracking, reporting and analysing website analytic, pay-per-click (PPC) initiatives and

campaigns

• Managing campaign expenses, staying on budget, estimating monthly costs and reconciling

discrepancies

• Taking the overall ownership of the allocated accounts in term of initial research of

Keywords and Targeting, Account setup, Ad writing, Campaign setup, Campaign

Optimization, Campaign reports and Client and Internal Team Co-ordination

• Punctual and Disciplined towards the Work and Office Etiquette's

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a

bachelor's degree program or equivalent degree in a field of study related to the job.

• Google AdWords Certified Years of Relevant Work Experience: Minimum 2 years

Knowledge, Skills, Abilities and Competencies:

• Proven experience in managing PPC campaigns across Google, and Social Media Platforms

• Knowledge of performance marketing, conversion, and online customer acquisition

• Up-to-date with the latest trends and best practices in search engine marketing

• Experience with website analytics tools (e.g., Google Analytics)

• Strong analytical skills and experience generating SEM reports

• Familiarity with A/B and multivariate experiments

• Working knowledge of HTML, CSS, and JavaScript development and constraints

• Excellent writing skills

• Experience in Web and Mobile Applications
• Agility and ability to adapt quickly to changing requirements and scope and priorities
• Experience in Java, Python.
• Deep understanding of data structures and microservices.
• Knowledge of Node.js
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Familiarity with front-end technologies
• User authentication and authorization between multiple systems, servers, and environments
• Interaction with multiple data sources
• Good understanding of SQL
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform.
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git .

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Job Requirements:
1. Bachelor degree or above, computer-related major, good English reading and writing ability.
2. Skilled use of Redis, MongoDB, React Native, Android Development and other caching technology.
3. Familiar with basic Linux operation, have experience in super-million-level PV application development and have experience in high concurrency and big data processing.
4. Five years of WEB development work experience, familiar with PHP website program development language with successful large-scale website project development experience or e-commerce development experience is preferred.
5. Familiar with Opencart system module development, development, template improvement and system reconstruction according to the requirements of the prototype, and complete the experience of website construction;
6. Proficient in HTML, DIV + CSS, XHTML, XML page structure, proficient in JavaScript / Ajax scripting language, can write web programs compatible with all major browsers;
7. Familiar with the MySql database, can write efficient SQL statements, have large database optimization experience;
8. Have a good learning and research ability, good business ethics and personal professional ethics, teamwork spirit, good at communication.