Walk-in Drive - Product Technical Analyst

Strong Post Sales - Associate Customer Success / Operations Profile

Mandatory (Experience 1) – Must have 6+ Months of experience (freshers with strong internship exposure also eligible) in Operations / Customer Success / Implementation / Supply Chain coordination roles, preferably in a B2B SaaS or tech-enabled operations environment.

Mandatory (Experience 2) – Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.

Mandatory (Experience 3) – Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.

Mandatory (Experience 4) – Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.

Mandatory (Experience 5) – Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.

Mandatory (Skill) – Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.

Mandatory (Education) : If Fresher, Must have completed MBA in Operations / Supply Chain / Logistics .

Responsibilities:

• Designing and implementing fine-tuned production ready data/ML pipelines in Hadoop platform.
• Driving optimization, testing and tooling to improve quality.
• Reviewing and approving high level & amp; detailed design to ensure that the solution delivers to the business needs and aligns to the data & analytics architecture principles and roadmap.
• Understanding business requirements and solution design to develop and implement solutions that adhere to big data architectural guidelines and address business requirements.
• Following proper SDLC (Code review, sprint process).
• Identifying, designing, and implementing internal process improvements: automating manual processes, optimizing data delivery, etc.
• Building robust and scalable data infrastructure (both batch processing and real-time) to support needs from internal and external users.
• Understanding various data security standards and using secure data security tools to apply and adhere to the required data controls for user access in the Hadoop platform.
• Supporting and contributing to development guidelines and standards for data ingestion.
• Working with a data scientist and business analytics team to assist in data ingestion and data related technical issues.
• Designing and documenting the development & deployment flow.

Requirements:

• Experience in developing rest API services using one of the Scala frameworks.
• Ability to troubleshoot and optimize complex queries on the Spark platform
• Expert in building and optimizing ‘big data’ data/ML pipelines, architectures and data sets.
• Knowledge in modelling unstructured to structured data design.
• Experience in Big Data access and storage techniques.
• Experience in doing cost estimation based on the design and development.
• Excellent debugging skills for the technical stack mentioned above which even includes analyzing server logs and application logs.
• Highly organized, self-motivated, proactive, and ability to propose best design solutions.
• Good time management and multitasking skills to work to deadlines by working independently and as a part of a team.

Requirements:

• Must have 5+ years of experience
• Strong proficiency in data engineering concepts and practices.
• Extensive experience in applying data science and machine learning techniques.
• Working knowledge of extracting information from unstructured data sources, particularly PDFs.
• Hands-on experience with Large Language Models (LLMs) such as GPT and Gemini.
• Knowledge of prompt engineering and fine-tuning techniques.
• Practical experience in building Retrieval-Augmented Generation (RAG) systems.
• Experience in processing large volumes of unstructured data, preferably in the insurance, legal, or healthcare sectors.
• Proven experience in extracting valuable insights from diverse data sets.
• Familiarity with Vector Databases, Azure Cloud, LangChain, Lama Index, and OCR tools and techniques.
• Working knowledge of PDF to text extraction tools like PDFMiner, PyMuPDF, or PDFPlumber, OCR tools.
• Skilled in machine learning, deep learning, computer vision, natural language processing (NLP), and generative AI models.

Good to have:

Working knowledge of Python and libraries such as NumPy, pandas, scikit-learn, and TensorFlow/PyTorch.

Preferred Qualifications:

BE/MS/PhD in Computer Science, Data Science, Machine Learning, or related fields.

Note: We are looking for passionate candidates who can join immediately.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

• BS/MS degree in Computer Science, Engineering or a related subject
• Proven software development experience and Android skills development
• Proven working experience in Android app development and have published at least one original Android app
• Experience with Android SDK
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

Job Types: Full-time, Permanent

• Experience range – 8 to 12 years

• Good understanding of software engineering practices, SDLC.

• Ability to provide elegant and efficient design solutions
• Strong knowledge on design patterns
• Effective interpersonal skills and collaborative management style to include teamwork and team building ability
• Should have knowledge on API integration mulesoft, Apache Camel tools
• Strong knowledge on providing microservices architecture

ROLES & RESPONSIBILITIES:

• Research, programs, plans, designs, and administers building projects for clients by applying knowledge of architectural design and building materials.
• Produces conceptual plans, renderings, and documents.
• Assists in research and coordination of materials and products for project specifications

Skills Required:

Primary Skills:

• Java, Spring Boot/ Node.js- Backend
• HTML, CSS, JS, React/ Angular- Frontend
• SQL
• Mobile Application Development

Secondary Skills:

• Microservices, Design Patterns
• Cloud- AWS, Azure, GCP
• DevOps tools- Jenkins, GIT Pipeline, etc.- Anyone should be fine
• Maven

We are looking for an experienced IOS developer who can help make our IOS app even more spectacular for the highest performing professionals globally.

About Track

The calendar is a tool that can assist you to achieve your highest human potential. Being productive with your time and collaborating efficiently with others is key to it. And Track (https://thetrackapp.com) is the fastest calendar experience ever. We've redesigned the calendar from the ground up to be fast, simple, effortless and also fun.

The Team

We are a small and efficient team and speed is part of everything we build and do

We are backed by amazing investors from India and US who have cofounded startups which had massive exits and the investors are currently on boards of Unicorn startups.

The Founder has over 12 years of experience in technology, studied and worked in the US for 8 years, and has cofounded a startup before.

Expected Skills :- 

1. Abillity to write API calls that work efficiently in the background
2. Ideally worked with Realm DB but SQLLite is fine 
3. Ability to take a design and create a replica using programmatic code. We don't use Storyboard. 
4. Should have great knowledge of Architecture patterns like MVC, MVVM 
5. Ability to work with Notifications 
6. ideally should have worked on Extensions
7. Excellent debugging skills
8. Excellent problem solving skills 
9. should understand how to make asyncronous non blocking API calls. 
10. Having worked on a Chat application that uses Websockets, or XMPP or Firebase would be a big bonus .
11. Having worked with OAuth2 flows or Google apis would alos be a big bonus

Personal Skills 
1. Go getter attitude. Should look for things that can improve and then go ahead and make them better. 

How we hire? 

You typically do a project that can be completed within a week. If the quality is great, we will pay you for it. Sometimes that's good enough. Sometimes we may to a problem solving / algorithm interview after that. 

Collaborate with clients and internal teams to develop appropriate solutions

• Brainstorm with team members and prove the ability to think on the fly.

Requirements

• Core Java

• Spring Boot, Spring Rest, Spring Data

• Testing framework - Junit, Mockito

• Experience in deploying applications on one of public cloud preferably Microsoft Azure. (Other

- AWS or Google Cloud)

• Experience in one of messaging platform preferably Kafka (Other - Rabbitmq or Active MQ)

• Docker

• Kubernetes

• Others – Linux, Git, Maven, CI/CD pipeline

• Experience in working with Agile teams

Good To Have

• Git (6+ years of experience)

• Develop test cases, conduct SIT, load test, and tune the performance of systems to meet

acceptance criteria.

• Perform and manage stages of the SCRUM and participate in the systems review with Project

Lead/Manager.

• Experience in the development of cloud-native applications is an added advantage.

• Experience working in Agile teams

What We Offer

• National and International Business Trips (if there is an opportunity)

• Culture of Knowledge Sharing and Training

• Modern & lively working environment

• Opportunity to write books, participate in conferences

• International assignment

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.