Walk-in Drive - Product Technical Analyst
at Zycus
0 - 1 yrs
₹4L - ₹5L / yr
Mumbai
Skills
Technical support
Customer Support
Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
Job Requirement
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 22nd July, 2023
Time: 10:000 AM to 4:00 PM
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About Zycus
Founded :
1998
Type :
Product
Size :
1000-5000
Stage :
Profitable
About
Zycus was incorporated in Princeton, the U.S. in 1998. Since then, we have grown every day and established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.
We develop cloud-based (SaaS) Source-to-Pay solutions for large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients.
Our spirit of innovation and our passion to help procurement create greater business impact is reflected among procurement solution deployments that we have undertaken over the years. We are proud to have as our clients, some of the best-of-breed companies across verticals like Manufacturing, Automotive, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.
With a strong workforce of 1200+ employees, we are present in India with 3 Development centers located in Bengaluru, Mumbai, and Pune. We also have our offices in 13 countries including the U.S, UK, Netherlands, Dubai, Singapore, France, Germany, Melbourne, Thailand, Sweden and Denmark.
Been recognized as a leader for the 4th time in Gartner's Magic Quadrant (2018, 2017, 2015, 2013), for Strategic Sourcing Application Suites, we stand well-fortified among our peers. Zycus debuted as a leader in The Forrester Wave: eProc Q2, 2017 and was also bracketed as a leader in The Forrester Wave: Contract Life Cycle Management Q1, 2019.
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