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Customer Service Manager
Customer Service Manager
sharadmishracom's logo

Customer Service Manager

Sharad Mishra's profile picture
Posted by Sharad Mishra
0 - 3 yrs
₹1L - ₹3L / yr (ESOP available)
Mumbai
Skills
Customer Support
Customer service manager
Customer Relationship Management (CRM)
Customer Retention
• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About sharadmishracom

Founded :
2018
Type :
Services
Size :
0-20
Stage :
Profitable
About
“There is a higher empirical probability of transfer of money to investors, traders with patience and right Quantitative analytics from others” – Adopted from a saying of Sir Warren Buffet We would be glad to help you as a Resident Indian / NRI make your mutual funds, stock, real estate portfolio perform with stellar returns […]
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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