
• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.

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Good understanding and experience of HTML / CSS / JavaScript.
Hands-on experience with ES6 / ES7 / ES8 features.
Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop,
Worker Threads, etc).
Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
Expertise in Web Services / REST APIs will be beneficial.
Proficiency in Linux and deployment on Linux are valuable.
Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle
DB transactions is a necessity.
Experience with Angular JS / React JS will be an added advantage.
Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
Knowledge of AWS services like S3, EC2 will be helpful.
Understanding of Agile and CI/CD will be of value.


He/ she should be a post-graduate or graduate with at least 6 years of professional experience in a variety of business environments with hands on experience in Microsoft Dynamics. Candidates must have excellent analytical skills, good knowledge of project life cycles and the ability to work in a team environment. Experience of interaction with client stakeholders will be useful.
Microsoft certification is good to have.
Financial domain understanding is good to have.
The person should have good experience of working in Agile environment.
Technical skills required
- Must be well versed with any versions of Microsoft Dynamics CRM including Dynamics 2011.
- Experience with Dynamics 365, preferably cloud implementation.
- Must have knowledge on CRM modules (Sales, Service & Marketing) of how these modules work. Also aware of new features available in different CRM version.
- Experience in migrating / upgrading CRM system from older version to newer versions will be very useful.
- Must have good knowledge of CRM SDK and tools which are used with CRM for development.
- Experience in integrating CRM system with other ERP systems and/or custom application.
- C# development experience.
- Experience with .Net (C#,WCF/Web API) skills including CRM
- Experience of working with .NET Core is useful.
- Experience of working with MS SQL Server.
- Experience of working with micro services will be useful.
Nice to have
- Any experience with Microsoft Azure Service Bus or similar technology
Soft skills required
- Good communication skills, both verbal and written. S/he should be able to articulate well.
- Comfortable in working directly with the client stakeholders and doing meetings and discussions as needed.
- Experience of working in agile environment. Well versed in different agile ceremonies.
- Focus on self-learning and self-upgrade.
Work hours
- UK shift 8:30am to 5:30pm GMT (Summer 1pm IST to 10pm IST and Winter 2pm IST to 11 pm IST)
- Flexible to work in shifts to maintain overlap with UK working hours.
- Flexible in working outside of core business hours if needed (mostly during releases)
Qualifications
Graduate
Additional information
Experience in years - at least 6 years.
UK shift 8:30am to 5:30pm GMT (Summers 1pm IST to 10pm IST and Winters 2pm IST to 11 pm IST)

Job Description:
- Strong Experience of Node JS.
- Strong Experience of Reactjs development
- Experience in Server-side application architectures like Express.js, Meteor.Js, etc. is desirable.
- Experience in developing APIs is highly desirable.
- Experience in Mongo or MySQL database is a must.
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Understanding fundamental design principles behind a scalable application.
- Experience in delivering products using an Agile methodology is highly desirable.
- Experience with automated unit, integration and end-to-end testing is highly desirable.
- Experience in the area of network or systems management is a plus.
Experience - 4 – 6 years
About the role –
The Product Manager role will report to the CEO and will build the product from 0 to 1.
Responsibilities
Need to work with the senior management team to work on product roadmap
Work with tech and management to create and execute product pipeline
Own the successful delivery of your roadmap and co-own the success of the overall products
Define requirements (JIRA) - Creating EPICs, user stories. Tracking the sprint
Effectively identify and manage cross-team dependencies
Ensure delivery timelines
Required Knowledge and Skills
Should have good understanding of eligibility, Prior authorization workflows
worked as product lead/lead BA
Worked on eligibility implementation (API Integration) ( Waystar, Change healthcare, Claim MD etc.)
Should have experience in building and scaling SaaS tools from the ground up.
Excellent communication and collaboration skills
Use common tools to create mockups, stories, and roadmaps Preferred Qualifications
3+ Years of product management experience, including cloud/SaaS product
US Healthcare Experience
Value added - If worked on X12 270, 271
Basic Qualifications
Bachelor’s engineering degree from Tier 1 institute
MBA from Tier 1 (good to have)
3 Years of product management experience, including cloud/SaaS product
Position – Sales Development Representative (India)
Reports to - Vertical Head
Primary Objective - Sales Development Representatives are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team.
Specific Accountabilities/Responsibilities -
Promoting and business through extensive and persistent cold calling, emails and
communication(s) to prospective clients
Respond, engage and qualify inbound leads and inquiries
Scheduling Initial Prospecting Meetings for the Sales Team
Providing in depth information to the Sales team to enable the most qualified and
productive demos
Researching and evaluating additional leads/prospects through web research
Meet or exceed assigned quota
Working together with the Regional Director to grow a specific sales territory
Working with the Sales Director to support the acquisition of new accounts in the region
Help as needed to build awareness on special projects / events
Maintaining all contacts/opportunities and recording all progress

Role : React JS Developer
- 1-4 years of experience as a React JS developer.
- Must have Working Experience in a product based organization at least 18 months.
- Good Communication skills must.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux) ● Familiarity with newer specifications of ECMAScript
- Experience with HTML,CSS, Bootstrap and UI Design
- Knowledge of RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token ● Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools {such as Git}


Skills & JD :
1. Wordpress Development
2. PHP Programming
3. OOPS Concepts in PHP
4. Advanced custom and Security Plugins
5. Good Problem Solving skills.
6. Ability to create/tweak existing plugins
7. Ability to create multiple dashboards apart from admin dashboard
Requirements :
1. Good Knowledge in DB - MySQL/PostGreSQL
2. Ability to debug Frontend applications
3. Http/REST
Experience :
1. Wordpress Hooks
2. HTML, CSS, JS, Github tools, AWS, Basics of React JS.,Github link
3. Ability to create API over existing plugin data
- Developed sites using page builders like divi and elementor.
- Customised the themes.
- Created custom templates like forms, step forms.
- Development expertise with custom post types, custom fields for Wordpress sites
- Experience in woocommerce sites
- Provide technical support to clients.
We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more.
In our quest to do more, we are looking for a fantastic Java Tech Lead to join us in a hybrid setting from New Delhi. Below are some (seriously important) green flags that we are looking for from you:
🟢 Ability to build and repeat the vision, not just work on tasks in the new phase of your career
🟢 The excitement to architect awesome products and resilient teams
🟢 Preparedness to move into enterprise-ready environments
🟢 Build team motivation, delegate smartly and create a career path
This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and has a deep understanding of Java technologies. Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 10-14LPA.
What you will do:
- Collaborate with the client to understand problem statements and provide solutions for the same.
- Explain client requirements to the project team and plan and delegate work requirements
- Ensure the applications are released to production in the committed timeline
- Work with the QA team to ensure the code developed by the team passes the necessary quality check.
- Document application changes and development updates
- Set and evolve standards and best practices for our application development team
- .Guide and mentor junior developers and engage in regular learning activities
- Oversee development process compliance and CI activities.
What you will bring:
- 4 years minimum detail-oriented experience as a Senior Software Engineer.
- Experience in client interactions and/or are looking forward to doing that (preferred if, you have worked in B2B application development for large enterprises 🟢)
- Prior experience of at least one large project with a few people under your belt. (🟢)
- Expert-level knowledge of Java, Spring Boot, Oracle/Postgres.
- Expert-level knowledge on one or all of Hibernate/JPA/MyBatis.
- Experience in RESTful services and fundamentals of MVC architecture.
- Experience in working with and configuring web and application servers, such as Apache/Nginx/Tomcat.
- Proficient understanding of build tools, such as Maven/Gradle and code versioning tools, such as Git/SVN.
- Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.
As a Java Tech Lead, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.
If leading a squad that implements digital transformation solutions at the intersection of data science and AI excites you, and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here.
Lets talk!
Job Description - Product manager
Experience - 1 - 3 years
Job Location - Vashi, Navi Mumbai
Skills Required - Product Management, Product Strategy, Product development, Business Analysis, Agile/Scrum, Product Lifecycle Management (PLM)
Role description: Primary responsibility of the role would be to define the product roadmap & backlog, work with business and functional teams to design and implement changes that drive user acquisition, user experience & monetization.
Key responsibilities:
· Lead a development team to implement product changes while working collaboratively with multiple stakeholders like Design, Sales, Operations & Management.
· Analyze data to derive product & business insights and use them to strategize changes.
· Analyze data to derive product & business insights and use them to strategize changes.
· Iteratively improve on the product by running tests.
· Be responsible for prioritization of features based on an assessment of business impact & effort.
· Report findings & periodic reviews with Management.
· The ideal candidate would have the following qualities Understanding and experience of Digital Product Development Life Cycle.
· Excellent business analysis & problem-solving skills.
· Result-driven, goal-oriented work ethic.
· Customer empathy, ability to think from the user's point of view.
· Excellent written and verbal communication, including technical writing skills.
· Understanding of technology and exposure to software coding.
· Experience in Business Requirement Specification documentation/product backlog (Epics, User stories).
· Experience of working in an agile environment is preferred.
· Understanding of user experience (UI/UX).
· Product development experience including experience in digital product building/tech delivery is preferred.
About the Company CarWale is India's largest auto media company. CarWale has always strived to serve car buyers and owners in the most comprehensive and convenient way possible. We provide a platform where car buyers and owners can research, buy, sell and come together to discuss and talk about their cars. Our mission is to bring joy and delight into car buying and ownership. To achieve this goal, we aim to empower Indian consumers to make informed car buying and ownership decisions with exhaustive and un-biased information on cars through our expert reviews, owner reviews, detailed specifications and comparisons. We understand that a car is by and large the second-most expensive asset a consumer associates his lifestyle with. Together with CarTrade & BikeWale, we are the market leaders in the personal mobility media

