Customer Service Manager

Job Description – Azure Virtual Desktop Specialist Engineer

Experience: 4–6 Years

Location: Chennai

Interview: Face-to-Face (F2F) – 28th August, Chennai

Must-Have Experience:

• Infrastructure / Data Center experience
• Strong experience in Azure Virtual Desktop (AVD)
• Experience in Windows Virtual Desktop (WVD)
• Hands-on experience in AVD support, troubleshooting, administration, and maintenance
• Good understanding of Azure infrastructure and Windows environments

Roles & Responsibilities:

1. Plan, execute, and deliver IT infrastructure projects within defined scope and timelines.
2. Coordinate cross-functional teams to ensure smooth project execution and alignment with business objectives.
3. Manage project risks, issues, and dependencies, ensuring timely resolution and escalation where required.
4. Track project progress, prepare status reports, and maintain project documentation for stakeholders and governance.
5. Ensure adherence to technical standards, security policies, and best practices throughout the project lifecycle.
6. Provide technical support and troubleshooting for Azure Virtual Desktop environments.
7. Monitor AVD performance, user connectivity, session hosts, applications, and Azure resources.
8. Support incident, problem, and change management activities related to AVD infrastructure.

Interview Details:

📍 Chennai

📅 28th August

👥 Face-to-Face (F2F) Interview

Criteria

Mandatory

Strong Senior Business & Data Analyst Profile with deep experience in sales incentives and compensation analytics

Mandatory (Experience 1) – Must have 3+ years of experience in a Business analyst/Data analyst/Product analyst role with atleast 2+ years in BFSI/Fintech/B2B SaaS domain handling incentives or commissions

Mandatory (Experience 2) – Must have hands-on experience managing sales commissions, incentives, or variable pay programs (CRM administration alone is not sufficient).

Mandatory (Experience 3) – Must have worked independently on analytical workstreams, from problem framing through to stakeholder presentation.

Mandatory (Tech skill 1) – Must have deep proficiency working with complex, large, messy sales and incentives datasets (commission plans, quota structures, channel programs, and payout workflows)

Mandatory (Tech skill 2) – Must have a solid understanding of how commission plans are structured, how channel incentives differ from direct sales comp, and why calculation accuracy and auditability matter.

Mandatory (Tech skill 3) – Must have advanced Excel skills — building models from scratch, nested formulas, pivot tables, and strong calculation accuracy.

Mandatory (Tech skill 4) – Must have a track record of translating business requirements into precise product requirements, bridging business stakeholders and product/engineering teams.

Mandatory (Communication) – Must have clear written and verbal communication with both technical and non-technical stakeholders.

Mandatory (Domain) – Must have prior exposure to BFSI/Fintech/B2B SAAS platforms dealing with Sales Performance Management (SPM), Incentive Compensation Management (ICM), or channel incentives (commission automation, quota & territory planning, gamification, or channel partner loyalty).

Mandatory (Note): The compensation is inclusive of variable (Exact breakdown is subjective to each candidate)

Job Description for Immigration & Administrative Assistant

Location: Remote (Work from Home)

Time Zone: Canada & US working hours

Employment Type: Full-Time

Compensation: Based on experience

Reports To: RCIC / Business Lead

About the Role

We are seeking a highly motivated Immigration & Administrative Assistant to join our team. In this role, you will provide critical support to an RCIC-led immigration practice while also managing a variety of administrative and operational tasks. The ideal candidate is detail-oriented, organized, and able to balance multiple priorities in a professional and confidential manner.

________________________________________

Key Responsibilities

Immigration Support

•   Prepare and review immigration applications, supporting documentation, and forms.

•   Maintain and update client files, ensuring accuracy and adherence to deadlines.

•   Communicate with clients to collect necessary information and provide regular updates on case progress.

•   Research immigration programs, requirements, and regulatory changes as needed.

•   Safeguard all client information in compliance with privacy and regulatory standards.

Administrative & Business Support

•   Manage day-to-day administrative tasks including scheduling, email correspondence, and document preparation.

•   Assist with bookkeeping activities such as expense tracking, invoice preparation, payroll support, and record management.

•   Coordinate projects, track timelines, and ensure timely follow-ups.

•   Conduct research to support business operations, including vendors, suppliers, and process improvements.

•   Draft reports, summaries, and spreadsheets for internal use.

•   Provide additional administrative support to ensure smooth business operations.

________________________________________

Qualifications

•   Minimum 2 years of experience in relevant field. 

•   Experience in immigration, legal, or administrative support (preferred).

•   Exceptional attention to detail with the ability to handle sensitive information discreetly.

•   Strong organizational and time management skills.

•   Excellent written and verbal communication abilities.

•   Proficiency in Microsoft Office Suite and Google Workspace.

•   Familiarity with bookkeeping or accounting processes.

•   Knowledge of the Federal Government Immigration Portal (an asset).

•   Strong research skills with the ability to present findings clearly.

1.       Strong knowledge in Front end scripting like EJS, JavaScript, Jquery

2.       Proficiency with fundamental front-end languages such as HTML, CSS.

3.       Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.

4.       Proficiency with server-side languages such as Python / Ruby / Java / PHP/ .Net

5.       Good Understand with database technology such as MySQL, Oracle, and MongoDB.

Role - Javascript developer
Location - Jaipur
Experience - 1-5 years

Skills and Qualifications
● Experience in developing front-end components using Object-Oriented
JavaScript, HTML5, and CSS3
● Skilled at Object-Oriented JavaScript and having a working knowledge of at least one
of the following Frameworks (Angular, React etc.)
● Add on Excellent knowledge of working with dynamic data (e.g., JSON, XML)
●Good understanding of version control systems like Git

Roles and Responsibilities
● Develop new user-facing features.
● Optimize applications for maximum speed and scalability.
● Assure that all user input is validated before submitting to back-end services.
● Collaborate with other team members and stakeholders.
● Identify and establish best practices and frameworks keeping in mind the parameters of
performance, responsiveness, and reuse
● Translate designs and style guides into interactive user interfaces, ensuring cross
browser compatibility, performance and robustness
● Deliver high-quality code that is maintainable and readable.
● Develop and maintain features using JavaScript frameworks such as Angular or
React Skills

Experience: 5+ Years

An  Architect  is a hands-on, talented, innovative, and practical individual with functional experience to design, implement and support the delivery of core products and product components.  

• Capable of working under minimal direction and exercising considerable latitude, they will provide technical expertise in developing solutions to complex software engineering problems, which require frequent use of ingenuity and creativity.
• Experienced in designing application framework solutions, performing architectural analysis, and identifying issues and provide solutions for the business problems.
• Sound functional knowledge of application architecture service architecture, code modularity, data synchronisation, customisable workflow management, partner application integration and API developer frameworks.
• Responsibilities:
• Lead the design and development of new architecture and major functional upgrades for the most advanced capabilities 
• Provide technical guidance and mentorship to engineers, designers, and developers.
• Engage cross-organizational teams such as Product Management, Integrations, Services, Support, and Operations, to ensure the success of overall software development, implementation, and deployment.
• Requirements:

Ideal candidate should have

• 7+ years of system implementation experience 
• Experience with any of the following languages like Java / Nodejs / ROR / Python
• Expertise in micro service / Data modelling / AWS / Messaging
• Expertise in building scalable & reliable systems
• Good Experience in working with technologies like AWS, Redis,
• Experience in messaging systems like SQS/RabbitMQ
• Good knowledge of caching, Databases, distributed systems.
• Strong problem solving and analytical skills
• Good experience with Devops

Ideal candidate should be comfortable with Code Igniter, MySQL.

Additional Requirement - CI with installation process

Experience 3 to 5 yrs               

Notice period- Immediate to 15 days