• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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JavaAbout NxtWave
NxtWave is one of India’s fastest-growing ed-tech startups, reshaping the tech education landscape by bridging the gap between industry needs and student readiness. With prestigious recognitions such as Technology Pioneer 2024 by the World Economic Forum and Forbes India 30 Under 30, NxtWave’s impact continues to grow rapidly across India.
Our flagship on-campus initiative, NxtWave Institute of Advanced Technologies (NIAT), offers a cutting-edge 4-year Computer Science program designed to groom the next generation of tech leaders, located in Hyderabad’s global tech corridor.
Know more:
🌐 NxtWave | NIAT
About the Role
As a PhD-level Software Development Instructor, you will play a critical role in building India’s most advanced undergraduate tech education ecosystem. You’ll be mentoring bright young minds through a curriculum that fuses rigorous academic principles with real-world software engineering practices. This is a high-impact leadership role that combines teaching, mentorship, research alignment, and curriculum innovation.
Key Responsibilities
- Deliver high-quality classroom instruction in programming, software engineering, and emerging technologies.
- Integrate research-backed pedagogy and industry-relevant practices into classroom delivery.
- Mentor students in academic, career, and project development goals.
- Take ownership of curriculum planning, enhancement, and delivery aligned with academic and industry excellence.
- Drive research-led content development, and contribute to innovation in teaching methodologies.
- Support capstone projects, hackathons, and collaborative research opportunities with industry.
- Foster a high-performance learning environment in classes of 70–100 students.
- Collaborate with cross-functional teams for continuous student development and program quality.
- Actively participate in faculty training, peer reviews, and academic audits.
Eligibility & Requirements
- Ph.D. in Computer Science, IT, or a closely related field from a recognized university.
- Strong academic and research orientation, preferably with publications or project contributions.
- Prior experience in teaching/training/mentoring at the undergraduate/postgraduate level is preferred.
- A deep commitment to education, student success, and continuous improvement.
Must-Have Skills
- Expertise in Python, Java, JavaScript, and advanced programming paradigms.
- Strong foundation in Data Structures, Algorithms, OOP, and Software Engineering principles.
- Excellent communication, classroom delivery, and presentation skills.
- Familiarity with academic content tools like Google Slides, Sheets, Docs.
- Passion for educating, mentoring, and shaping future developers.
Good to Have
- Industry experience or consulting background in software development or research-based roles.
- Proficiency in version control systems (e.g., Git) and agile methodologies.
- Understanding of AI/ML, Cloud Computing, DevOps, Web or Mobile Development.
- A drive to innovate in teaching, curriculum design, and student engagement.
Why Join Us?
- Be at the forefront of shaping India’s tech education revolution.
- Work alongside IIT/IISc alumni, ex-Amazon engineers, and passionate educators.
- Competitive compensation with strong growth potential.
- Create impact at scale by mentoring hundreds of future-ready tech leaders.
To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.
GitHub
Docker
Kubernetes
- Getting the business Requirement document from functional consultant / functional analyst.
- Analyse the business Requirement.
- Analyse the estimated time for development.
- Development of Object (ABAP application).
- Unit Testing by Developer.
- Releasing the object to test environment.
- Prepare technical document of the development.
Role Title: Developer - Guidewire Integration-Config
Role Purpose
We are looking for a Developer for our Claims Guidewire team, who is a technology enthusiast, and eager to be part of a culture of modern software engineering practices, continuous improvement, and innovation.
As a Developer, you will be part of a dynamic engineering team and work on development, maintenance, and transformation of our strategic Claims Guidewire platform. You will learn about software applications, technology stack, ways of working and standards.
Key Accountabilities
· Deliver software development tasks for Claims Guidewire applications, in the areas of Integration and Configuration, with expected quality measures and timeframe, e.g., coding, writing unit test cases (G-Unit) and unit testing, debugging and defect fixing, providing test support, providing release support.
· Communicate with technical leads and IT groups for understanding the project’s technical implications, dependencies, and potential conflicts.
· Research issues reported in Production, perform root cause analysis and document them, respond to and resolve technical issues in a timely manner.
· Perform versioning of the release updates and resolve the code conflicts while merging and promoting the code to higher environments.
· Develop their technical and functional knowledge on Claims Digital Guidewire platform.
· Understand and follow Guidewire’s cloud standards for application development.
· Active participation in team meetings like daily stand-ups, risk forums, planning sessions and retrospectives.
Skills & Experience
· 3+ years of development experience on Guidewire cloud platform and applications, Guidewire certification preferred.
· Hands on development expertise on Guidewire ClaimCentre with configuration and integration
· Experience in Guidewire platform (Gosu scripting / Edge APIs / UI / Data Model)
· Should have knowledge on Admin data loading, Assignment and Segmentation Rules, Pre-update and Validation rules, Authority limits, Financials (checks, reserves, recoveries …)
· Good experience on LOB configuration and related type-lists
· Good experience on integration components including plug-ins, messaging (and supporting business rules), batches, REST APIs and programs that call the Guidewire application APIs.
· Experience on any database Oracle / SQL Server and well versed in SQL.
· Experience of working in a CI/CD setup and related tools/technologies
· Insurance domain knowledge with Property & Casualty background preferred.
Location- Gurugram
CTC- Upto 25lpa
Your Roles and Responsibilities:
Business Development is a critical aspect of our platform business.
1. Actively seeking out new sales opportunities through cold calling, networking, and social media.
2. Calling 65-70 leads every day
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes
5. Negotiate/close deals and handle complaints or objections
6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)
7. “Go the extra mile” to drive sales
Job Description
JD:
Position: Junior process associate – Outbound calling.
Experience: fresher with any qualification or 1 to 2 years of experience in the Voice process is also preferred.
Key Responsibilities:
- Will be primarily making Outbound calls or taking calls to process the invoice related to vendor payments, Vouchering, invoicing, billing escalations.
- Will have to make or take a minimum of 60 calls per day.
- Will be accountable for working through the task assigned on a weekly basis.
- Establish and maintain effective and cooperative working relationships with the Onshore team.
- To provide daily status to the team lead on the completion of work.
- Prepared to take up additional responsibilities assigned other than the usual task
- Highly motivated with a desire to learn
• Ability to work efficiently without compromising on Quality and Productivity.
Please note the below mandatory points:
- Candidates will be working in the US shift permanently.
- Excellent communication skills are mandatory.
- Only one side cab drop is provided for post 10:00 pm logouts only.
- Only Male candidates can apply as it is the core night shift.
- Candidates should be willing to join immediately or max 15 days.
- Candidates should be available for weekend support ( roster method) 5 days working.
- Candidates should be well reversed with basic concepts of Accounting.
- Candidates are eligible for weekend allowances and nightshift allowances ( if under shifts)
Skills
outbound calling, voice process
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsJavascriptRequired Skills:
- Fluency in any one of JavaScript, TypeScript, or Python.
- Strong problem-solving skills.
- Should have built large scalable enterprise applications from scratch.
- Strong experience in architectural patterns, High-level designs.
- Experience in NoSQL and SQL DBs.
- You have a knack for launching and iterating on products quickly with quality and efficiency
- Willingness to learn and ability to flourish in a dynamic, high-growth, entrepreneurial environment
- Hands-on, self-starter, capable of working independently
- True love for technology and what you do
- Maniacal attention to detail
- 3+ years of experience
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Serving customers by providing product and service information and resolving product and service problems.
- Attracting potential customers by answering product and service questions and suggesting information about other products and services.
- Knowing company's products inside and out so that queries can be handled well
- Handling queries from international customers on call, email & social media.
What you need to have:
- Candidate should be ready to work during night shift (US working time)
- Experience of providing support to international customers on call or chat process preferred
- Excellent fluency in spoken English
- Proven work experience of Customer interactions.
- Capable of speaking in American accent (preferred)
- In-dept understanding of customer service practices
- Excellent written and verbal communication skills in English
- Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.
- Should have Good follow up skills
- Should be Honest and Self Disciplined
- Excellent Team player and Quick learner
- Graduate
- English Hons. (Preferred)
Python- Experience of providing technical leadership in the Big Data space (Hadoop Stack like Spark, M/R, HDFS, Pig, Hive, HBase, Flume, Sqoop, etc. Should have contributed to open source Big Data technologies.
- Expert-level proficiency in Python
- Experience in visualizing and evangelizing next-generation infrastructure in Big Data space (Batch, Near Real-time, Real-time technologies).
- Passionate for continuous learning, experimenting, applying, and contributing towards cutting edge open source technologies and software paradigms
- Strong understanding and experience in distributed computing frameworks, particularly Apache Hadoop 2.0 (YARN; MR & HDFS) and associated technologies.
- Hands-on experience with Apache Spark and its components (Streaming, SQL, MLLib)
Operating knowledge of cloud computing platforms (AWS, especially EMR, EC2, S3, SWF services, and the AWS CLI) - Experience working within a Linux computing environment, and use of command-line tools including knowledge of shell/Python scripting for automating common tasks
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Full Stack Developer - Averlon