• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)
Javascript
ExpressLocation: Bangalore
About us
RockED is the premier people development platform for the automotive industry, supporting the entire employee lifecycle from pre-hire and onboarding to upskilling and career transitions. With microlearning content, gamified delivery, and real-time feedback, RockED is educating the automotive workforce and solving the industry's greatest business challenges.
The RockED Company Inc. is headquartered in Florida. Backed by top industry experts and investors, we’re a well-funded startup on an exciting growth journey. Our R&D team (Indian entity) is at the core of all product and technology innovation
We partner with 10000+ dealerships, empower 60,000+ learners, complete 15000+ certifications, and have crossed 11 million lesson completions
Check out our website https://www.rocked.us/
Your Impact
We are looking for a Hands-on software developer with strong hands-on experience in backend technologies (Node.js) who can lead, mentor, and grow a high-performing engineering team.
Engineers who can combine technical depth with strategic product thinking. This role is ideal for someone who enjoys working with modern backend stacks, brings strong critical thinking to the table, and can balance short-term delivery with long-term technical vision.
- Stay updated with evolving AI technologies and encourage the team to leverage AI tools effectively to improve development efficiency and innovation.
- Build and provide technical direction and architectural guidance for backend services and APIs.
- Design, implement, and maintain databases, ensuring data integrity, security, and efficient retrieval.
- Implement the core logic that makes applications work, handling data processing, user requests, and system operations.
- Contribute actively to system architecture, proposing enhancements and leading design discussions for new features and services.
- Working closely with product managers and designers to turn ideas into reality and shape the product roadmap.
- Optimize systems for performance, scalability, and security
- Stay up-to-date with new technologies and frameworks, Drive planning, prioritization, and timely delivery of engineering initiatives.
- Drive code quality through writing unit tests, documentations and conducting code reviews.
- Take ownership of end-to-end feature development — from design to deployment and monitoring.
What skills do you need?
- Extensive (Must have) hands-on experience in JavaScript / TypeScript, backend development using Node.js and Express.js, and database management with MySQL.
- Strong command of JavaScript and understanding of its quirks and best practices
- Exposure to system design and interest in building scalable, high-availability systems.
- Experience from a high-growth product-based startup is a must-have.
- Ability to think strategically when designing systems—not just how to build, but why
- Prior work on B2C applications with a focus on performance and user experience
- Knowledge of Sequelize, MongoDB, and AWS would be an advantage.
- Curiosity and openness to adopt emerging AI technologies in engineering workflows and incorporate AI capabilities into products or internal tools.
Why choose a career at RockED?
- Build from Day One: Work in small, fast-moving teams solving real problems and building products from the ground up.
- Learn from Industry Leaders: Collaborate directly with leaders who’ve held senior roles at global companies like Adobe, Microsoft, Walmart, and more.
- AI Expoure: We encourage engineers to leverage AI tools and emerging technologies to improve productivity, experimentation, and innovation.
- Global Exposure: Be part of a diverse, high-calibre team working closely across the US and India.
- People-First Benefits: ₹10 lakh health insurance coverage for you and your family—fully sponsored by RockED.
PythonNodeJS (Node.js)
Spring BootResponsibilities
Develop and maintain web and backend components using Python, Node.js, and Zoho tools
Design and implement custom workflows and automations in Zoho
Perform code reviews to maintain quality standards and best practices
Debug and resolve technical issues promptly
Collaborate with teams to gather and analyze requirements for effective solutions
Write clean, maintainable, and well-documented code
Manage and optimize databases to support changing business needs
Contribute individually while mentoring and supporting team members
Adapt quickly to a fast-paced environment and meet expectations within the first month
Leadership Opportunities
Lead and mentor junior developers in the team
Drive projects independently while collaborating with the broader team
Act as a technical liaison between the team and stakeholders to deliver effective solutions
Selection Process
1. HR Screening: Review of qualifications and experience
2. Online Technical Assessment: Test coding and problem-solving skills
3. Technical Interview: Assess expertise in web development, Python, Node.js, APIs, and Zoho
4. Leadership Evaluation: Evaluate team collaboration and leadership abilities
5. Management Interview: Discuss cultural fit and career opportunities
6. Offer Discussion: Finalize compensation and role specifics
Experience Required
2-6 years of relevant experience as a Software Developer
Proven ability to work as a self-starter and contribute individually
Strong technical and interpersonal skills to support team members effectively
- Job Profile: Collections Executive (DRA Certified)
- Job Location: Bangalore
- Job Mode: Work From Office
- Salary: 26K CTC per month
- Job Role: We are looking for an experienced Collections Executive to join our team. The ideal candidate should possess a strong background in collections, with at least 1 year of experience, and must have a valid Debt Recovery Agent (DRA) certification.
- Language: English & South language
- Key Responsibilities:
- Contact customers to follow up on outstanding payments.
- Negotiate payment terms and ensure timely collections.
- Maintain accurate records of communication and payment status.
- Resolve customer disputes or queries regarding payments in a professional manner.
- Prepare and submit daily/weekly/monthly reports on collection activities.
- Achieve individual and team collection targets.
- Eligibility Criteria:
- Minimum 1 year of experience in collections.
- Must have a valid DRA certification (mandatory).
- Graduate candidates are welcome.
- Good communication and negotiation skills.
- Strong ability to handle challenging situations professionally.
- No freshers will be considered for this role.
- Competitive salary package of 26K CTC per month.
- Opportunity to work in a fast-paced environment.
A collaborative and supportive team culture.
1. Receive and work on generated leads.
2. Engage with customers through phone calls to understand their requirements.
3. Guide interested customers to enroll in a demo session.
4. Conduct closure calls to finalize sales.
JavaJavascriptResponsibilities :
- Full stack system development
- Technical risk assessment and estimation
- Technical investigation/research, assessment, and recommendation
- Providing solutions and preparing proof-of-concept for technical proposals and demonstrations
- Product maintenance and support
Qualifications :
- Bachelors degree in Computer Science, Computer Engineering, or any course related to Information Technology, Engineering and Mathematics
- 3+ years experience in product development
- 3+ years experience in agile product development methodology/process
- 3+ years of Java development experience
- 3+ years experience on SQL / MySQL (Oracle is a plus)
- 3+ years experience on Spring Framework / Spring boot / Spring MVC / Hibernate
- Experience in JUnit
Knowledge in :
- JavaScript /HTML5/ CSS/ JQuery, And JSP / JavaScript Reactive Framework (Vue.js is a huge plus)
- REST Concepts
- VCS - Git
- AWS
- Excellent programming and problem-solving skills
- Good communication skills
- Fast learner, detail-oriented
- Able to work under pressure
- Self-managing and able to collaborate with offsite team members
- Can render extra hours whenever necessary.
We don't blindly chase after the trendiest technologies, but we strive to use the best ones for the job at hand. That means we try to achieve a good balance between proven tech while continuously evaluating and modernizing our stack as new techniques, libraries, and frameworks come out.
Training: After a rigorous training program of up to one month, you'll immediately get to work on one of our projects. We're working on mission-critical government systems or commercial products that are levelling up the way the world does business.
Note :
- Strictly 3+ years of Experience in software development
- Immediate to a month notice
- Should have experience working in Enterprise level applications/ Enterprise software products.
Interview Process :
1. Online exam
2. Technical Panel Interview
3. HR Interview
4. Final Offer / Joining
Hiring Condition: Successful completion of background checking will be required as a condition of hire
JavaJavascript
HTML/CSS
jQuery
MongoDB- Strong at Core Java and OOPs concepts
- Exposure to Spring, Spring Boot and Spring Security
- Exposure to implementation of RESTful APIs
- Exposure to programming using Queues and No SQL database
- Good understanding about JavaScript, JQuery and HTML
- Good understanding about Data Structures and Multithreaded Programming
- Good understanding about Design Patterns
- Good understanding about Standard and Secure Coding practices
NodeJS (Node.js)MongoDBExpressAbout the role: We’re looking for a Node.Js Developer who can adapt to new tech stacks and innovate with cutting-edge technology solutions, to build eCommerce platforms that are unique, disruptive, and powerful.
What you'll do:
● Integrate user-facing elements developed by front-end developers with server-side logic
● Write reusable, testable, and efficient code
● Design and implement low-latency, high-availability, and performant applications
● Implement security and data protection integrations
● Integrate data storage solutions such as databases, key-value stores, blob stores, etc.
● Optimize components for maximum performance across a vast array of web-capable devices and browsers
● Ensure high performance and responsiveness to requests from the front-end.
What you'll need:
● Bachelor's degree with minimum 3 years of work experience as a Node Js.
● Strong proficiency in JavaScript or Typescript
● Understanding of Node.js and its frameworks such as Express or StrongLoop
● Understanding of the nature of asynchronous programming and its quirks and workarounds
● Basic understanding of front-end technologies, such as HTML5, and CSS3
● Understanding of accessibility, security compliance, user authentication and authorization between multiple systems, servers, and environments
● Understanding fundamental design principles behind a scalable application
● Understanding of code versioning tools, such as GIT
● Integration of multiple data sources and databases into one system
● Understanding of the differences between multiple delivery platforms, such as mobile and desktop and its optimization output
● Knowledge on creating database schemas that represent and support business processes
● Knowledge on implementing automated testing platforms and unit tests
Who Should Consider Joining:
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and are adept at rolling with the punches,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions
Who should not consider joining:
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.
What We Offer:
● Limitless growth and learning opportunities
● Exposure to cutting edge technology solutions and upcoming stacks in the market
● In house technical training on GIT, Automated Testing, Code Coverage, Language Training and much more
● A collaborative and positive culture — Your team will be as smart and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● An opportunity to make an impact — Your work will contribute directly to our strategy and growth
Our client works as a battery swapping network so that instead of purchasing, it allows electric auto rickshaw drivers to swap batteries and pay for it as they use it. Their focus is on advantages like earning a non-stop battery for 150 KM, no waiting to charge till 100 KM and pay-as-you-go option till 50 KM.
Our client works as an App that focuses on providing comfort to people in terms of ride sharing, ride hailing and cashless payments. Their prominent features include digital payments, trained drivers, doorstep pickup, daily affordable pricing etc.
Headquartered in Delhi, our client was co-founded by three veteran entrepreneurs who are BITS Pilani alumni.
As a Business Development Manager, you will be responsible for leading or supporting project development of new energy storage and renewables and storage projects, as well as supporting due diligence on M&A efforts of such projects.
What you will do:
- Understanding all policies and regulatory frameworks that directly impact the company’s business models
- Building and maintaining relationships with state agencies, transmission providers, contractors, consultants, etc., including mid/senior level
- Leading or supporting the promotion of the company’s objectives with policy-makers and regulatory agencies at state and local levels, including mid/senior levels
- Performing feasibility studies and guiding financial modelling of new projects and prospects
- Periodic monitoring and reporting on all projects and prospects under development
- Tracking and analyzing the company’s competitive environment, including new technologies and new competitors
- Coordinating business development activities between various departments and stakeholders
- Providing ongoing training and development to the Business Development team
Desired Candidate Profile
What you need to have:- A Bachelor’s degree in Engineering, Environmental Science or another related field
- 3–7 years experience in Sales, Marketing, Business Development, Project Development or a relevant field
- Energy Project Development experience is a big plus
- Effective time management skills and the ability to meet deadlines
- A passion for issues around Sustainability, Energy Transition, Climate Action, Distributed & Renewable Energy
- Startup experience desired
- Ability to work in a fast-paced environment
Skills & Responsibilities
- Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery
- Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence
- Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place
- Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum
- Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time
- Present insights and propose new ideas on business progress based on ops metrics, and industry trends
- Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations
- Relevant work-experience in sample collection monitoring, lab/order handling will be helpful
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon