Customer Service Manager

Job Summary

GMI is seeking a detail-oriented and proactive eCommerce Specialist to manage and enhance the digital product catalog and order fulfillment operations on our LabCore platform. The ideal candidate will be responsible for maintaining accurate product listings, coordinating dropship orders with OEMs, and ensuring a seamless post-sale experience. This role bridges communication between internal teams, customers, and suppliers, playing a pivotal role in delivering a high-quality online shopping experience.

Key Responsibilities

• Maintain and update product listings, descriptions, specifications, and pricing on the LabCore platform.
• Create, upload, and optimize digital content (images, descriptions, specs) to enhance user engagement.
• Manage the full order lifecycle—place dropship orders with OEMs, track progress, and ensure on-time delivery.
• Provide timely customer updates regarding order confirmations, shipping, and delivery timelines.
• Handle post-sale support including returns, issue resolution, and customer inquiries.
• Collaborate with OEMs and internal stakeholders to ensure smooth and responsive fulfillment operations.
• Track and analyze platform metrics such as traffic, conversions, and customer feedback to identify areas for improvement.
• Work with marketing to align platform content with promotional campaigns and product launches.
• Maintain accurate records in eCommerce systems including order logs, customer communications, and inventory data.
• Continuously identify and implement process improvements to enhance customer satisfaction and operational efficiency.

Qualifications

• Bachelor’s degree in Business, Marketing, eCommerce, or a related field (or equivalent experience).
• Minimum 2 years of experience in eCommerce, customer service, or order management—experience in a technical/scientific industry is a plus.
• Familiarity with lab equipment and scientific terminology is advantageous.
• Proficient in eCommerce platforms (e.g., WooCommerce, Shopify, Magento, or proprietary platforms).
• Strong knowledge of digital content management tools and best practices.
• Experience with dropshipping and third-party vendor coordination.
• Excellent communication and problem-solving skills with a strong customer service orientation.
• Proficient in Microsoft Office Suite and CRM/ERP systems such as NetSuite or Salesforce.
• Highly organized and capable of managing multiple projects simultaneously with keen attention to detail.

Mandate Statement

The eCommerce Specialist at GMI plays a vital role in managing the LabCore platform’s product ecosystem and ensuring an exceptional customer experience. Through meticulous content management and efficient dropshipping coordination, the specialist ensures timely, accurate, and customer-focused operations. This role supports GMI’s mission to provide accessible, high-quality solutions to the scientific community through operational excellence and continuous improvement.

Job Title: Ruby on Rails Developer

Location: Chennai (Work From Office, yes, we love seeing your face!)

Experience: 2-3 years (You’ve got some experience, and we’re here to help you grow even more!)

About the Company:

F22 Labs is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile). If you're into creating beautiful software and solving real problems, you’ll fit right in with us. Let’s make cool things happen!

Position Overview:

As a Ruby on Rails Developer at F22 Labs, you’ll be doing more than just coding—you’ll be shaping the future of software. We’re looking for someone who’s passionate about building high-performance, scalable apps and loves solving tricky problems. You’ll work alongside a team of super smart engineers, contributing to innovative web applications that make a difference to the startups we support. With the experience under your belt, you’ll hit the ground running and make an impact right away. Oh, and we like to have fun while we’re at it!

Key Responsibilities:

• Develop and maintain elegant, scalable, and efficient web applications using Ruby on Rails (because clean code is the best code).
• Write code that’s as smooth as butter—maintainable, scalable, testable, and efficient (we all love a tidy codebase).
• Handle background jobs and multi-threading like a pro, making sure the app performs like a rockstar.
• Integrate third-party services and APIs, and make everything work like magic behind the scenes.
• Optimize and manage databases—you’ll be the DBMS guru ensuring queries are sharp and snappy.
• Speed up our apps using Redis caching (because nobody likes waiting for slow apps!).
• Deploy and manage applications on AWS S3—we love our cloud!
• Troubleshoot and fix production issues faster than a speeding bullet (or at least faster than the user can notice!).
• Collaborate with the product team to craft features that are both powerful and user-friendly.
• Bring your creative ideas to the table and help us improve our projects. We love fresh perspectives!

Qualifications and Requirements:

• 2-3 years of experience working with Ruby on Rails (you’ve already mastered the basics, now let’s level up!).
• A strong understanding of DBMS and building efficient databases (you know the database world inside out).
• Hands-on experience with background jobs and multi-threading to make apps run faster than a cheetah on energy drinks.
• Solid knowledge of Redis (Caching) to make sure our apps don’t break a sweat.
• Experience deploying applications on AWS S3 (cloud is life!).
• Comfortable with Git and collaborating with a team (no lone wolves here!).
• Great debugging, problem-solving, and analytical skills—basically, you can fix any bug like a superhero.
• Understanding of RESTful APIs and how they make everything click together.
• Excellent communication skills—because we want to hear your ideas, loud and clear!

Good to Have Skills (Extra Cool Points!):

• Experience with Node.js or Django (extra frameworks, extra cool).
• Familiarity with NoSQL databases (flexible data storage for the win).
• A significant knowledge of DevOps knowledge (help us deploy like the pros we are).

Why Join Us (Perks & Benefits):

• Health insurance (because we want you at your best, inside and out).
• Flexible work timings (get your work done, but do it your way).
• Better-than-market compensation (we know you’re worth it!).
• A supercharged learning culture—grow your skills fast.
• Rapid career growth opportunities—move up faster than a rocket in the sky.
• Work with interesting, fun, and quirky colleagues who make every day feel like an adventure.
• Learn from the best in the industry (and maybe teach us something cool too).

Selection Process:

• Online Assessment
• 1-2 rounds of interviews (no need to stress, we’re all about getting to know you).

Role: Team Leader  

Job Responsibilities :

Handling team of 20-25 people

Set clear team goals

Delegate tasks and set deadlines

Recruit, Train, and Coach the Sales Team

Identify opportunities to improve the work processes.

Ability to manage time to meet multiple priorities and deadlines.

Prepare multiple reports

Developing strategies to improve sales performance through ongoing training and development

Eligibility Criteria :

Any Graduate

Minimum of 1 year of experience as Team Leader in Sales

Excellent verbal, written, and interpersonal communication skills, MS Office knowledge(Word, Excel, Access, and PowerPoint).

Rotational off and 6 days working

Female candidate preferred

Location - Gurgaon Preferred

• Write clean, scalable code using .NET programming languages
• Develop technical interfaces, specifications, and architecture
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers
• Familiarity with the.NET framework (Like DotNet Core, MVC), SQL Server, and design/architectural patterns.
• 2+ years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, .NET) and HTML5/CSS3
• Excellent troubleshooting and communication skills

alog Circuit Design::

• The candidate should have B.Tech or M.Tech in Electronics/Electrical/VLSI Design Engineering
• The candidate should have relevant work experience of 7-16 years in Analog and SERDES IO IP design e.g. GPIOs, Thermal Sensor, PLL, ADC/DAC/ Voltage regulators/LDOs, AIB, HBMIO, DDR, HDMI/DP IO, MIPI IO etc.

UX Designer with focus on research - a research-based role who would work alongside the product manager and the design team to assess the markets, competitors, user behaviour & preferences and USPs. Primarily, the role would be to gather the problem statements and requirements from the client and understand what needs researching and designing.

This person MUST have:

• BE Computer Science, MCA or equivalent
• Cloud app development experience
• Strong knowledge of Go programming language, paradigms, constructs, and idioms
• Knowledge of common Goroutine and channel patterns
• Experience with the fullsite of Go frameworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools,such as Stringer
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools(such as Git, SVN, and Mercurial)

Experience:

• Min 3 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone. .

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.