Customer Service Manager

About the Role: Agency Solutions Specialist

• To support our fast-growing business in APAC, US & Europe, we are looking to expand our Business Development team.
• This role is a mixture of sales and account management; nurturing, developing and expanding a portfolio of clients globally. This role will be based out of Bengaluru.

Responsibilities

• Establishing new agency and client relationships and win deals
• Organising meetings with the identified customers, and ability to make persuasive presentations
• Consultative sales of Shopalyst’s platform solutions to Media Agencies and advertisers.
• Negotiating pricing and contractual agreements
• Building and managing a strong pipeline of potential clients sufficient to exceed annual sales goals
• Achieving monthly, quarterly and annual sales targets
• Keeping CRM up to date to provide relevant and accurate forecasts
• Directly managing ongoing relationships with key agency stakeholders, enterprise accounts in the region, as appropriate
• Managing & growing existing accounts through new business, renewals and upsells

Role Requirements

• Solid B2B SaaS sales experience selling into large Enterprise Accounts, with a track record of consistently meeting targets OR
• 1-3 years of relevant experience in client services or digital marketing (media planning, ad ops, account management etc.) at a media agency, technology, e-commerce or media company.
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment.
• Excellent communication, and interpersonal skills with ability to deal with people at all levels.
• Ability to travel up to 50% of the time.

• System engineering and implementation in Golang.
• Working on performance issues using creative experiments and internally developed product features.
• Research, propose, and integrate relevant open-source projects based on product objectives.
• Write organized, efficient, and well documented Python/Golang code as an example for junior engineers.
• Participation in all levels of product definition, design, implementation, testing, and deployment.
• Must include the ability to discuss abstract system architectures from ideas through implementation and
• creatively apply domain experience to solve technical challenges.
• Mentoring software engineers, fostering an environment of trust and accountability.

• Strong Golang skills to develop framework(s).
• Hands-on to design & develop re-usable framework components.
• Hands-On experience on developing framework, designing re-usable framework components.
• Experience in engineering practices such as code refactoring, design patterns, design driven development,
• Continuous Integration, building highly scalable applications, application security and functional programming.

• Knowledge of Cloud native would be an advantage.
• Understanding of Kubernetes from Architecture side and also understand the Standard API.
• Code contributed to CNCF or similar community will be plus.
• Performance benchmarking of K8’s or any cloud will be added advantage.

• Deep understanding of technology and passionate about what you do.
• Background in designing high performant scalable software systems with strong focus to optimize hardware cost.
• Solid collaborative and interpersonal skills, specifically a proven ability to effectively guide and influence within a dynamic environment.
• Strong commitment to get the most performance out of a system being worked on.
• Prior development of a large software project using service-oriented architecture operating with real time constraints.

• You will get a chance to work on cloud-native and hyper-scale products
• You will be working with industry leaders in cloud.
• You can expect a steep learning curve.
• You will get the experience of solving real time problems, eventually you become a problem solver.

• Competitive Salary
• Health Insurance
• Open Learning - 100% Reimbursement for online technical courses.
• Fast Growth - opportunities to grow quickly and surely
• Creative Freedom + Flat hierarchy
• Sponsorship to all those employees who represent company in events and meet ups.
• Flexible working hours
• 5 days week
• Hybrid Working model (Office and WFH)

• Initial Resume screening call with our Recruiting team
• Next, candidates will be invited to solve coding exercises.
• Next, candidates will be invited for first technical interview
• Next, candidates will be invited for final technical interview
• Finally, candidates will be invited for Culture Plus interview with HR
• Candidates may be asked to interview with the Leadership team
• Successful candidates will subsequently be made an offer via email
• As always, the interviews and screening call will be conducted via a mix of telephonic and video call.

• Cold Calling/ Lead Generation.
• Meeting The Clients/Visiting Potential Customers For New Business
• Understanding the Requirements of Clients.
• Presenting To Them All The Services Provided By Our Company Along With Seniors
• Providing Customers With Quotations
• Negotiating And Providing With The Terms And Conditions Of The Agreement And Close Sales
• Coordinating With The Clients And The Execution Team
• Maintaining/ Retaining Present Clients
• Gather Market And Customer Information And Provide Feedback On Buying Trends
• Identify New Markets And Business Opportunities
• Contribute To Team Effort By Accomplishing Related Results As Needed
• Review Your Own Sales Performance To Team Leader