Customer Service Manager
0 - 3 yrs
₹1L - ₹3L / yr (ESOP available)
Mumbai
Skills
Customer Support
Customer service manager
Customer Relationship Management (CRM)
Customer Retention
• JD For Customer Service Manager
• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
About sharadmishracom
Founded :
2018
Type :
Services
Size :
0-20
Stage :
Profitable
About
“There is a higher empirical probability of transfer of money to investors, traders with patience and right Quantitative analytics from others” – Adopted from a saying of Sir Warren Buffet We would be glad to help you as a Resident Indian / NRI make your mutual funds, stock, real estate portfolio perform with stellar returns […]
Read more
Company video
Connect with the team
Company social profiles
Similar jobs
Bengaluru (Bangalore)
5 - 8 yrs
₹35L - ₹45L / yr
Product Management
SaaS
Mandatory (Experience 1): Must have minimum 4+ years of experience in any of role (Ex-Founder's Office / Ex-founder/ Ex-product manager/ Ex-Sales/ Ex-Customer success) profile
Read more
Bengaluru (Bangalore)
4 - 6 yrs
₹10L - ₹15L / yr
Spark
Hadoop
Big Data
Data engineering
PySpark
Purpose of Job:
We are looking for an exceptionally talented senior data engineer who has exposure in implementing AWS services to build data pipelines, api
integration and designing data warehouse.
Job Responsibilities:
• Total 4+ years of experience as a Data Engineer
• Have minimum 3 years of AWS Cloud experience.
• Well versed in languages such as Python, PySpark, SQL, NodeJS etc
• Has extensive experience in Spark ecosystem and has
worked on both real time and batch processing
• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.
• Experience with modern Database systems such as
Redshift, Presto, Hive etc.
• Worked on building data lakes in the past on S3 or
Apache Hudi • Solid understanding of Data Warehousing Concepts
• Good to have experience on tools such as Kafka or Kinesis
• Good to have AWS Developer Associate or Solutions Architect Associate Certification
Qualifications:
At least a bachelor’s degree in Science, Engineering, Applied
Mathematics. Other Requirements: Learning Attitude, Ownership skills
Read more
bangalore
3 - 5 yrs
₹12L - ₹24L / yr
NodeJS (Node.js)
MongoDBMongoose
Express
Javascript +1 more
Responsibilities
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web applications
- Troubleshoot and debug applications
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers to identify new features
- Follow emerging technologies
Requirements
- Spent at least 3 yrs in a solid back end role
- Experience taking a problem to a product solution (module/product)
- Prior experience working with startups and understand the fast-paced, dynamic nature of work
Must have skillsets:
- Javascript, NodeJS
- Client-server architecture
- OOP concepts, including design patterns
- Understanding of RDBMS (MySQL, Postgresql)
- Understanding of REST API
- Familiarity with frameworks such as ExpressJs
Good to have:
- Knowledge of TDD frameworks mocha, chai, jest, etc
- Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
- Basic knowledge of Typescript, NextJs
- Prior experience in fin-tech
Read more
Bengaluru (Bangalore)
6 - 10 yrs
Best in industry
Go Programming (Golang)
Java
Python
Ruby
Ruby on Rails (ROR)Knowledge, Skills and Abilities :
- Strong OO design and coding skills using multiple stacks, and knowledge of the pros and cons of each
- 1+ years’ experience with Golang
- 6+ years application development experience
- Strong data design skills, using both SQL and NoSQL data stores
- Experience with CI/CD pipelines such as Jenkins
- Experience working with event based distributed systems
- Experience working with services in a Dockerized environment
- Experience with Elasticsearch, Couchbase, Redis, and/or PostgreSQL a plus
- Requires 6+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with 2 years’ experience; or equivalent experience.
Read more
Panaji
1 - 5 yrs
₹2L - ₹5L / yr
Presentation Skills
Business continuity planning
Channel Sales
Communication Skills
Sales presentations
+7 more
We are hiring Sr. Business Development Executive in Goa with a demonstrated history of working in Sales & Marketing/E-commerce in depth in IT Industry. Worked in esteemed OTAs & Travel SAAAS companies, we are looking for strong sales professionals focused in Hospitality, OTA, Travel Administration and sales execution.
Responsibilities
• Develop a Strategic Sales plan to increase our market share and revenue.
• Conduct research to identify potential regions and customer needs.
• Managing all the inbound and outbound leads for the hospitality sector
• Targeting our existing customers with an upsell strategy plan.
• All activities and processes to be maintained on Salesforce CRM.
• Maintaining & Building relationships with OTA’s, PMS’s & Payment Gateway partners.
• Building long-term relationships with new and existing customers.
• Report on month-end activity,
Responsibilities
• Develop a Strategic Sales plan to increase our market share and revenue.
• Conduct research to identify potential regions and customer needs.
• Managing all the inbound and outbound leads for the hospitality sector
• Targeting our existing customers with an upsell strategy plan.
• All activities and processes to be maintained on Salesforce CRM.
• Maintaining & Building relationships with OTA’s, PMS’s & Payment Gateway partners.
• Building long-term relationships with new and existing customers.
• Report on month-end activity,
Read more
Chennai
2 - 4 yrs
₹2L - ₹3L / yr
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
Web Development
HTML/CSSKeyword Research
Responsibilities and Duties
SEO
Execute search engine optimization tactics, including ongoing evaluation of keywords, content, campaign performance tracking, and link building.
Continually evaluate and improve the effectiveness of campaigns through keyword ranking, geo-targeting, conversion rates, search engine referrals, site traffic and backlinks
Hands-on experience in Google Ads, Facebook Ads & Other Native Ads, measure & report performance of all Search Engine Marketing campaigns.
Experience in working with overseas clients.
SEM
Digital Advertising experience in the industry.
Manage the strategy and setup all paid campaigns in Google AdWords, Bing Ads, and others.
Hands-on experience in creating Results driving ads, expand keyword coverage, develop compelling ad copy, implement bid management strategies, Daily monitoring & Ad optimization.
Track, measure and analyze all initiatives to report on SEM ROI.
Should be good at new scaling-up opportunities keyword/search queries, new targeting methods
Qualifications and Skills
Proven experience as SEO & SEM Executive.
In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords), retargeting, Facebook Ads, Native Ads, etc.
Experience handling paid marketing budgets and forecasting/reporting results
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Excellent understanding of digital marketing concepts and best practices.
Solid understanding of performance marketing, conversion, and online customer acquisition.
Working knowledge of HTML, CSS, and JavaScript development and constraints.
SEO
Execute search engine optimization tactics, including ongoing evaluation of keywords, content, campaign performance tracking, and link building.
Continually evaluate and improve the effectiveness of campaigns through keyword ranking, geo-targeting, conversion rates, search engine referrals, site traffic and backlinks
Hands-on experience in Google Ads, Facebook Ads & Other Native Ads, measure & report performance of all Search Engine Marketing campaigns.
Experience in working with overseas clients.
SEM
Digital Advertising experience in the industry.
Manage the strategy and setup all paid campaigns in Google AdWords, Bing Ads, and others.
Hands-on experience in creating Results driving ads, expand keyword coverage, develop compelling ad copy, implement bid management strategies, Daily monitoring & Ad optimization.
Track, measure and analyze all initiatives to report on SEM ROI.
Should be good at new scaling-up opportunities keyword/search queries, new targeting methods
Qualifications and Skills
Proven experience as SEO & SEM Executive.
In-depth knowledge of the various paid marketing channels and technologies, including paid search (Google AdWords), retargeting, Facebook Ads, Native Ads, etc.
Experience handling paid marketing budgets and forecasting/reporting results
Establish and maintain scalable processes that ensure best practices in campaign and lead management
Excellent understanding of digital marketing concepts and best practices.
Solid understanding of performance marketing, conversion, and online customer acquisition.
Working knowledge of HTML, CSS, and JavaScript development and constraints.
Read more
Remote, Bengaluru (Bangalore), NCR (Delhi | Gurgaon | Noida), Patna, Singapore
1 - 10 yrs
₹3L - ₹7L / yr
JavascriptFullstack Developer
Django
React.jsAmit, Gokul and Bryan are a deep tech research team from NUS.
They are solving the problem of advertisers and marketing agencies trying to reach out to rural villagers to increase market penetration of their products. The current method of posters, wall advertisements and billboards are static and doesn’t allow for targeted messaging. The team intend to roll out a network of low-cost interactive screens to these rural villagers.
We are looking for a Full Stack developer to develop the Frontend and backend for the advertisers portal. This is a new age platform connecting advertisers with villages through the smart advertisement boards.
They are solving the problem of advertisers and marketing agencies trying to reach out to rural villagers to increase market penetration of their products. The current method of posters, wall advertisements and billboards are static and doesn’t allow for targeted messaging. The team intend to roll out a network of low-cost interactive screens to these rural villagers.
We are looking for a Full Stack developer to develop the Frontend and backend for the advertisers portal. This is a new age platform connecting advertisers with villages through the smart advertisement boards.
Read more
Mumbai
3 - 8 yrs
₹5L - ₹8L / yr
Adobe Photoshop
Adobe IllustratorCinema 4D
Graphic Designing
User Experience (UX) Design
+1 more
Role -
As one of the members of the Design & Production team at Mosaic, you will be playing a key
role in all Graphic Design related work for all the brands that we launch.
You will be the centre of execution for all brand and design collaterals related to Social
Media Posts, Ads,,and other high quality production work.
You will be a good fit if you -
● Can think of design from a first principles understanding and can bring about solutions
that really reflect thoughtful considerations rather than being only a software expertise
result.
● Have a strong portfolio of creative graphic design work exploring different facets of style,
color, tone and typography.
● Can crystallize user delight into actionable and executable design solutions
● Understand design patterns, consistency and how exactly they affect a brand system and
marketing collaterals.
● Have good theoretical understanding of color theory, typography, illustration, interface
design and print design
● Are extremely adept at Photoshop and Illustrator
Your core responsibilities will be -
● Working within the design team to bring about the best suited styles and graphical
assets to different requirements
● Working on extending a brand system to various digital formats, ensuring brand
collaterals fall within desired quality benchmarks and consistency
● Own all iconography and visual styles associated with a brand
● Ensuring timely execution of key marketing collaterals
Minimum qualifications -
● A good portfolio of previous work samples
● 2 - 4 years of relevant experience
● Good working knowledge of photoshop and illustrator is must
● Should be good with image manipulation, emailer template creation, social media post
and ad designs, illustrations
Bonus Points -
● If you are skilled with video editing and compositing
● Adobe Premier and Adobe Audition are extra skills you can flaunt
● You also know 3d softwares to some extent like 3Ds Max, SketchUp and VRay
As one of the members of the Design & Production team at Mosaic, you will be playing a key
role in all Graphic Design related work for all the brands that we launch.
You will be the centre of execution for all brand and design collaterals related to Social
Media Posts, Ads,,and other high quality production work.
You will be a good fit if you -
● Can think of design from a first principles understanding and can bring about solutions
that really reflect thoughtful considerations rather than being only a software expertise
result.
● Have a strong portfolio of creative graphic design work exploring different facets of style,
color, tone and typography.
● Can crystallize user delight into actionable and executable design solutions
● Understand design patterns, consistency and how exactly they affect a brand system and
marketing collaterals.
● Have good theoretical understanding of color theory, typography, illustration, interface
design and print design
● Are extremely adept at Photoshop and Illustrator
Your core responsibilities will be -
● Working within the design team to bring about the best suited styles and graphical
assets to different requirements
● Working on extending a brand system to various digital formats, ensuring brand
collaterals fall within desired quality benchmarks and consistency
● Own all iconography and visual styles associated with a brand
● Ensuring timely execution of key marketing collaterals
Minimum qualifications -
● A good portfolio of previous work samples
● 2 - 4 years of relevant experience
● Good working knowledge of photoshop and illustrator is must
● Should be good with image manipulation, emailer template creation, social media post
and ad designs, illustrations
Bonus Points -
● If you are skilled with video editing and compositing
● Adobe Premier and Adobe Audition are extra skills you can flaunt
● You also know 3d softwares to some extent like 3Ds Max, SketchUp and VRay
Read more
Pune
1 - 3 yrs
₹2L - ₹4L / yr
JavaJ2EE
Hibernate (Java)
EJB
In this ever-changing environment, keeping a competitive edge means being able to anticipate and respond quickly to changing business conditions. Sagetech Consultancy Solutions Pvt.Ltd. is a global software development company providing IT solutions to enterprises worldwide. Combining proven expertise in technology, and an understanding of emerging business trends, Sagetech delivers a range of software development solutions that includes e-business solutions, enterprise applications, professional web site design and development, etc. We study, design, develop, enhance, customize, implement, maintain and support various aspects of information technology.
We are a professionally recognized software development company having huge experience in developing custom software development and application development best match to your need and requirements. We have expertise in working with a variety of customers from companies to individuals.
Services offered by Sagetech includes Software development in Java, Web designing & development.
Read more
Pune
1 - 2 yrs
₹3L - ₹4L / yr
Selling skills
Negotiation and closing skills
Problem Solving
Pipeline and funnel management
Customer empathy
+2 more
About the role.
Business Development Managers (BDMs) are responsible for complete school business of their respective cities. They will lead the effort to acquire and retain schools by reaching out to schools, building relationships with school management, servicing them and ensuring program implementation in the schools.
Goals:
Manage a portfolio of 50-70 schools in city with focus on program implementation, service, relationship and business growth.
Responsibilities:
Business Development:
1. School acquisition: Sign up of new schools
2. School Retention and upgrade: Retain all schools and upgrade the value of business within the portfolio.
3. Reference generation: Generate references of new schools from the existing portfolio of schools based on service and satisfaction
4. Collection: Collection of money due from schools on time.
School relationship:
Build and nurture relationship with the designated schools within the region
Program implementation:
Plan and coordinate internally with operations, product specialists and product team to ensure complete and efficient implementation at the School on a day to day basis.
Service satisfaction
1. Customer Satisfaction: Drive customer satisfaction for the managed schools by ensuring on time high quality service and material delivery.
2. Proactive problem solving– Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of our clients in a timely manner.
3. Escalate all issues concerning program implementation to the respective people within the organization and ensure resolution of the customer issues.
Reporting and Documentation
1. Documentation: Complete all documentation regarding school sign up, collect advance amount as per company policy and engage the schools as per the need.
2. Reporting: Keep all reporting formats, CRM, documentation, etc updated on day-to-day basis.
Read more
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Follow CutshortUsers love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort