• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Subodh Popalwar
Software Engineer, Memorres
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PHP
Laravel
CodeIgniterExperience: 5 - 13 Years
Location: Chennai
Notice Period: 30 Days
Required skills:
- Good knowledge in PHP , Linux and DB.
- Good knowledge in Laravel, Codeigniter Framework or any Framework.
- Good knowledge in Javascript.
- Candidate must have a good experience in Practical PHP, OOPS & SQL concepts.
About Triveous
Triveous is a fully remote startup that is passionate about building impactful mobile-first products for India and the world. Over the past few years, we’ve had the opportunity of working on some truly inspirational projects for some of the best companies in the world, it should give you an idea of the kind of things you’ll be spending time on if you decide to work with us:
- For IDEO and Bill & Melinda Gates Foundation - Worked on a framework to increase digital confidence for the next billion internet users, available at https://digitalconfidence.design/
- For Google: Advised Google’s partners on UX best practices for mobile apps and strategies to improve key metrics like engagement and retention
- For Novopay and Khoslalabs: Created multiple fintech apps for millions of underbanked users across India
- For Triveous (That’s us): Created Skyro a “google docs for audio” with over a million downloads and was featured internationally on the play store
- For FREND: Worked with FREND (a nonprofit) on a unique offline-first mobile platform that gives livelihood to women in over 3,00,000 villages across India.
Job Description
We are looking for a Product designer to join Triveous and help us in our journey to create beautiful, usable, and inclusive mobile products. She/He will be responsible for understanding and executing the entire design lifecycle of various projects. That includes creating user personas, mapping user journeys, creating prototypes, and testing them out with actual users.
The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions, and outputs with key stakeholders is a definite plus.
Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.
Tasks and Responsibilities
- Understand business requirements and user needs
- Create user personas, journey maps, and various other design artifacts
- Create prototypes of varying fidelity
- Communicate design solutions to key stakeholders
- Define and track key metrics related to user experience
- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts
Skills and Requirements
- Experienced with 1+ years in Product Design/UX roles.
- Good experience in user experience and interface design, with a supporting portfolio
- Experience in designing mobile applications
- Experience in understanding and mapping complex user journeys
- Ability to form, prototype, and clearly communicate ideas and decisions.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Familiarity with prototyping tools like Figma/Sketch
- Good problem-solving and analytical skills
- Able to work well with remote, cross-functional teams
- Responsible, self-motivated, and comfortable taking the initiative.
- Attentive to the finer details and love what you do
Bonus
- Experience with various user research methodologies
- Experience in building offline-first application
HSV Digital is a global, full-service, and 100% B2B technology-focused marketing firm. Because we are so immersed and invested in all things B2B tech, we are experts at understanding complex value propositions, systems, stakeholders, and challenges.
We pride ourselves in working with the largest and fastest growing technology companies, helping them build brand awareness, grow revenue, and maximize the value of their channel ecosystem. Some of our clients include Microsoft, Deloitte, Databricks, IBM, Cognizant, HCL, Diversified, EY, and many more!
As a Visual Designer, your job will be to create high-end graphics for a range of clients in enterprise technology.
Key responsibilities:
- Create aesthetic visual assets for our clients including corporate branding, animations, infographics, posters, banners, presentations, emailers and other requested design elements.
- Understanding client requirements and translating the same into collaterals with high level of creativity
- Maintaining brand aesthetic and standards across all channels to ensure consistency with client’s brand guide
- Working on multiple projects at a time with varying deadlines.
Requirements:
- Proven experience as a visual designer for SaaS or enterprise technology companies.
• Should prepare the effective test data for the identified cases.
• Should be able to configure the test environment.
• As per the sprint planning, execute test cases and report the bugs.
• The test execution involves at the user interface level, including functional tests, UI
tests and workflow tests to identify system and software problems and their causes
• Work with automated test cases using already existing frameworks
• Work in agile Team and actively participate in agile events
• Be an advocate of high quality of the products you work on
Generate Sales and interact with prospective customers through modes likes Mail, Phone, Chat etc.
Verify and nurture daily leads by understanding the Customers requirements.
Communicating with customers, making outbound calls to potential customers, and following up on leads.
Answering potential customers' questions and sending additional information per email.
Manage relationship with key customers and schedule meetings with them on a timely basis.
Assist customers with all knowledge on products and services.
Understanding customers' needs and identifying sales opportunities.
Timely, professional and accurate reply to all incoming sales enquirys received by phone, email and other formats.
Creating and maintaining a database of current and potential customers.
Explaining and demonstrating features of products and services.
Upselling products and services.
Researching and qualifying new leads.
Closing sales and achieving sales targets.
Perform follow up for all outbound calls.
Collaborate with team to achieve better results.
Fast learner and passion for sales
Exceptional written, verbal and presentation skills.
Familiarity with IT recruitment is favourably considered.
Qualification: Graduate & Post-graduate.
Note: Only immediate joiners and work at office.
NodeJS (Node.js)
Angular (2+)
MongoDB
Java
Spring BootStrong experience on core Java (Version >=1.8 )
Strong experience on Spring ecosystem (Core, MVC, data, JPA, transaction management, security, AOP, Batch & Boot). Comfortable performing integration tests in Spring context.
Strong experience on JDBC and DB concepts.
Experience of TDD/BDD approach and prior experience working with CI/CD tools (Maven, Git, jenkins)
Strong experience on ORM (hibernate) and PL/SQL procedures
Knowledge of some of UI latest languages / frameworks ( Html5, Angular 4+)
Knowledge of SOA/Microservices (REST, Soap) and its challenges
Strong knowledge on APP server (Tomcat, Weblogic)
Strong knowledge on Microservices
Exposure on Digital stack
- UX/UI
- API
- Machine Learning
- Big Data
- Cloud/Docker/IaaS/PaaS
Knowledge on Java Swing
Experience delivering sound development, testing, implementation, deployment and support strategies in complex distributed environments.
Knowledge on production monitoring tools.
Good experience in leading change within a team, especially around testing and quality practices.
Team player, who relentlessly involves others and shares knowledge with them
Should have experience of participant in design reviews and code reviews.
Curiosity in all the latest trends and ready to do POCs with new technical stack
Javascript
HTML/CSS
jQuery
AngularJS (1.x)Job Description:
We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include implementing visual elements and their behaviors with user interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.
We're looking for a Frontend Engineer - IONIC with strong experience in multiplayer Web + Mobile Games.
- Strong understanding of JavaScript, its quirks, and workarounds
- Practical HTML5, CSS, Node / IONIC JavaScript experience
- Good understanding and knowledge of advanced JavaScript libraries and frameworks such as AngularJS, Knockout JS, Backbone JS, React JS, etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues
- Familiarity with JavaScript module loaders, such as Require.js and AMD
- Familiarity with front-end build tools, such as Grunt and Gulp.js
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
- Good understanding of browser rendering behavior and performance
- Using IONIC Framework, you will be a part of a strike team to create real-time multiplayer games on Web and iOS/Android/Windows devices.
If you are looking forward for this opportunity, kindly apply with us with below asked details:
Total Experience:
CTC:
ECTC:
NP:
Current Location:
Hometown:
JavaNodeJS (Node.js)
Elastic SearchNice to have: python
Must frameworks and technologies: Springboot, kafka, MQTT, docker/kubernetes, REST APIs
Persistence layer: MongoDB, Elastic Search, Any GraphDB (Neo4j/Arango), SQL, HBase
Must have: Exposure in large scale architecture (Concept of queues, micro services, functional programming)
Must have: Strong Data structure and design principles
Expert in developing Node.js applications, Strong understanding of NPM and modular application development skills building, Proficiency and hands-on experience with Node.js, Express, Sockets, MongoDB/Elasticsearch/Redis/MySQL, Apache Kafka/Google PubSub, Experience of working in MEAN Stack is a plus)
JavascriptJava
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Software Engineer, Memorres