Andesoft Consulting

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

 

Requirements –

 

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

Role: Business Analyst.
Job type: Full time
Role type: Technical/Operations.
Location: Mumbai
Functional Area: Web and app development specializing in CRM and Sales Force Automation IT solutions.

About the role:
We are looking for a Business Analyst who will be responsible of complete development cycle of the project and
maintenance. He/ She will be involved in performing detailed requirements analysis, documenting processes,
knowledge transfer, and performing user acceptance testing.
You will be responsible for -
● Good experience in preparing different documents for the SDLC such as FRD, BRD, SRS, Flowchart, UML, Use
Cases, Test Cases, Prepare Presentation etc.
● Good experience in using various project management tools such as Visio, Jira, Mantis, MS Project etc.
● Basic knowledge of the technologies such as SQL, .Net, PHP, iOS and Android platforms.
● Excellent communication skills require.
● Analyze details to understand client requirements
● Plan and execute research to meet specific client objectives.
● Research-oriented with good Analytical skills
● Should think out of the box, always up to date with the current industry updates.
● Advanced skills in Word, PowerPoint, Outlook, and Excel.
● Communicating effectively with external clients and internal teams to deliver product’s functional requirements
● Collecting and analyzing the project’s business requirements and transferring the same knowledge to the
development team and the non-technical users
Qualification & Experience:
● Any Engineering Graduate or Post Graduate.
● BS degree in Information Technology, Computer Science or equivalent
● 3 Years of Professional Experience.
Great to have’s: Must have skills or competencies.
● Strong written and verbal communication skills.
● Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps
flowing in rapidly and the world is constantly changing
What we offer you?
● An open minded, collaborative culture of enthusiastic technologists.
● Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary
domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit
Sectors.
Company Profile: http://www.andesoftconsulting.com

Role: PHP Developer.
Job type: Full time.
Role type: Technical.
Location: Mumbai
Functional Area: Web and app development specializing in CRM and Sales Force Automation IT solutions.

About the role:
We are looking for a PHP developer, responsible for the development and maintenance of the Websites, CMSs,
Services, APIs and MySQL databases (writing the procedures and complex queries). The developer will be the
part of the full stack team and work with our team of engineers.
You will be responsible for -
● Hands on experience in Core PHP and MySQL Database.
● Good experience of relational databases, database keys and joins.
● Clear understanding of Object Oriented Programming, CSS, HTML layout.
● Strong experience of JavaScript, Ajax, Jquery and secure REST API.
● Strong skills on JSON parsing as well as XML for fetching data into the application
● Good knowledge of the application deployment process using FTP.
● Basic knowledge of Unix Command / environment
● Should be able write the code independently.
● Knowledge of PHP frameworks and CMS.
● Candidate should be able to follow Best Practices of all the Languages
● Collaborate with cross-functional teams to define, design, and implement the features.
● Unit-test code for robustness, including use cases, usability, and general reliability.
● Identify and correct bottlenecks, work on bug fixing and improving application performance
● Continuously discover, evaluate, and implement new technologies to maximize development efficiency
● Ability to understand business requirements and translate them into technical / coding requirements.
● Proficient understanding of code versioning tools, such as Git.
● Excellent communication skill and think out of the box to achieve the business logic with less impact and
revisions.
● Contribute in all phases of the development lifecycle.
Qualification & Experience:
● Any Engineering Graduate or Post Graduate.
● BS degree in Information Technology, Computer Science or equivalent
● 3 Years of Professional Experience.
Great to have’s: Must have skills or competencies.
● Strong written and verbal communication skills.
● Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps
flowing in rapidly and the world is constantly changing
What we offer you?
● An open minded, collaborative culture of enthusiastic technologists.
● Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary
domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit
Sectors.
Company Profile: http://www.andesoftconsulting.com

Role: IOS Developer.
Job type: Full time.
Role type: Technical.
Location: Mumbai
Functional Area: Mobile App development specializing in CRM and Sales Force Automation IT solutions.

About the role:
We are looking for an iOS developer responsible for the development and maintenance of applications built for iOS
running on iPhones & iPads. Primary focus will be the development of applications and their integration with backend services. This developer(s) will work with our team of engineers to design and build the next generation of our
mobile offerings. In addition, the developer will need to pay special attention to the application’s compatibility with
multiple versions of Apple’s OS and device types.
You will be responsible for -
● Should be able to design, build, and maintain high performance, reusable, and reliable Swift, Objective-C and
Cocoa Touch Code.
● Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics, Core Text, Cocoa
APIs etc.
● Knowledge of memory management and multi-threading
● Needs to be experienced in Storyboard and Playground
● Should have strong UI development skills (complex views, trees, animations, rendering) and strong knowledge of
the UI kit, design principles, interface guidelines, patterns, and best practices
● Experience with offline storage, threading, and performance tuning.
● Collaborate with cross-functional teams to define, design, and implement features
● Translate designs and wireframes into high quality code.
● Experience consuming and/or designing REST APIs and knowledge on integrating with external data sources.
● Strong skills in the area of JSON parsing as well as XML for fetching data into the application.
● Familiarity with cloud message APIs and push notifications.
● Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
● Unit-test code for robustness, including use cases, usability, and general reliability.
● Identify and correct bottlenecks, work on bug fixing and improving application performance
● Continuously discover, evaluate, and implement new technologies to maximize development efficiency
● Strong knowledge of different versions of iOS, and how to deal with different screen sizes.
● Proficient understanding of code versioning tools, such as Git.
● Good communication skills and the ability to think out of the box to achieve the defined business logic with
minimal impact and revisions.
Qualification & Experience:
● Any Engineering Graduate or Post Graduate.
● BS degree in Information Technology, Computer Science or equivalent (BE Preferred)
● 3 Years of Professional Experience.
Great to have’s: Must have skills or competencies.
● Strong written and verbal communication skills.
● Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps
flowing in rapidly and the world is constantly changing
What we offer you?
● An open minded, collaborative culture of enthusiastic technologists.
● Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary
domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit
Sectors.
Company Profile: http://www.andesoftconsulting.com

Role: Android Developer.
Job type: Full time.
Role type: Technical.
Location: Mumbai
Functional Area: Mobile App development specializing in CRM and Sales Force Automation IT solutions.

About the role:
We are looking for an Android developer responsible for the development and maintenance of applications aimed
at a vast number of diverse Android devices. Your primary focus will be the development of Android applications
and their integration with back-end services. This Android app developer will work with our team of engineers to
design and build the next generation of our mobile applications. In addition, an Android developer must pay special
attention to the application’s compatibility with multiple versions of Android and device types.
You will be responsible for -
● Design, build, and maintain high performance, reusable, and reliable Java and Kotlin Code..
● Collaborate with cross-functional teams to define, design, and implement features
● Translate designs and wireframes into high quality code.
● Should have strong UI development skills (complex views, trees, animations, rendering) and strong knowledge of
the Android UI kit
● Strong knowledge of Android UI design principles, patterns, and best practices.
● Ensure the best possible performance, quality, and responsiveness for the application.
● Experience consuming and/or designing REST APIs and knowledge on integrating with external data sources.
● Strong skills on JSON parsing as well as XML for fetching data into the application.
● Familiarity with cloud message APIs and push notifications.
● Deep understanding of the Android SDK and Android Studio/Eclipse.
● Unit-test code for robustness, including use cases, usability, and general reliability.
● Identify and correct bottlenecks, work on bug fixing and improving application performance
● Continuously discover, evaluate, and implement new technologies to maximize development efficiency
● Strong knowledge of different versions of Android, and how to deal with different screen sizes.
● Experience with offline storage, threading, and performance tuning.
● Knowledge of the open-source Android ecosystem and the libraries available for common tasks.
● Ability to understand business requirements and translate them into technical / coding requirements.
● Proficient understanding of code versioning tools, such as Git.
● Excellent working skills on Android application components like Intent, Service, Broadcast Receiver, Content
Provider and Content Resolver.
● Excellent communication skill and think out of the box to achieve the business logic with less impact and
revisions.
Qualification & Experience:
● Any Engineering Graduate or Post Graduate.
● BS degree in Information Technology, Computer Science or equivalent (BE Preferred)
● 3 Years of Professional Experience.
Great to have’s: Must have skills or competencies.
● Strong written and verbal communication skills.
● Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps
flowing in rapidly and the world is constantly changing
What we offer you?
● An open minded, collaborative culture of enthusiastic technologists.
● Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary
domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit
Sectors.
Company Profile: http://www.andesoftconsulting.com

Senior IOS Developer: Vacancy – 1 Position Requirement – Immediate Joiner Position Summary - 3+ year of experience (C#, swift technologies) 

Job Description 

We are looking for a Swift developer responsible for the development and maintenance of applications aimed towards iOS and OS X, including mobile phones, tablets, and full-fledged computers. Primary focus will be the development of such applications and their integration with back-end services. Candidate will be working alongside with other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential. 

Responsibilities 

Design and build applications for iOS and OS X Ensure the performance, quality, and responsiveness of applications Collaborate with a team to define, design, and ship new features Identify and correct bottlenecks and fix bugs Help maintain code quality, organization and automatization 

Skills Proficient in Objective C , Swift and IOS SDK, with a good knowledge of its ecosystems Solid understanding of object-oriented programming Experience with Cocoa APIs on OS X Good knowledge of performance limits and characteristics Knowledge of memory management and multi-threading Experience with embedded databases and other system data stores Familiarity with Restful APIs to connect to back-end services Good sense of UI design and a user-oriented focus Implementation of automated testing platforms and unit tests Knack for benchmarking and optimization Understanding of Apple’s design principles and interface guidelines Proficient understanding of code versioning tools (e.g. Git, Mercurial or SVN) Familiarity with continuous integration Education: Graduate Or Above 

Experience: 3-5 years of relevant experience 

Location: Mumbai Central 

Shift Timings - Day Shift of 09:30am to 06:30pm 

Experience - Min 4 years
Educational - BE/BT
Languages : Core PHP, HTML, JavaScript, JQueryDatabase : MySql.
Job Location : Mumbai
Responsibilities :
- Strong knowledge of Core PHP and web architecture
- Understanding of PHP design patterns
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
- Knowledge of object oriented PHP programming
- Understanding accessibility and security compliance of Web applications
- Strong knowledge of the common PHP or web server exploits and their solutions
- Understanding fundamental design principles behind a scalable application
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Familiarity with limitations of PHP as a platform and its workarounds
- Creating database schemas that represent and support business processes and optimisation of SQL queries
- Proficient with MongoDB databases and its query languages
- Proficient understanding of code versioning tools, such as Git

We are looking for some one with 3+ Years of experience  with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML. 

Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.

Has Implemented Ajax Controls in C# . Net Projects

Complete understanding of MS SQL Database. Data modelling to visualize database structure.

Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).

Good understanding of Reviewing query performance and optimizing code.

Designing and coding database tables to store the application’s data.

Creating database triggers, stored procedures & functions.

Creating table indexes to improve database performance.

Has experience in writing unit tests & performing unit tests on own codes.

 

Responsibilities:‐

• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.

• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

• To ensure process compliance in the assigned module and participate in technical discussions/review.

• To prepare and submit status reports for minimizing exposure and risks on the project.

• Experience working with MVC framework.

• Hands on experience on various design patterns

• Experience in Unit testing development.

• Good to have experience on Team foundation server and Agile Development.

• Oversee and review code as required.

• Drive implementation and address technical roadblocks that the team is facing.

• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.

• Oversee and assist during system testing, UAT and deployment.

Looking for a mid level .NET developer with 3+ Years of Experience.

Extensive experience with Microsoft technologies including.NET, ASP.Net Core MVC, C#, MS SQL Server. WPF, WCF C#, ASP.NET, XML, XSL, scripting languages including JQuery/JavaScript and HTML.

Working on ASP.Net Core2 MVC is added advantage.

Good to have knowledge with SQL Server 2012, indexing and queries and SSIS/SSRS.

Has Implemented Ajax Controls in C# . Net Projects

Complete understanding of MS SQL Database. Data modelling to visualize database structure.

Writing queries use for front‐end applications (websites, desktop applications, Mobile App or cloud apps).

Good understanding of Reviewing query performance and optimizing code.

Designing and coding database tables to store the application’s data.

Creating database triggers, stored procedures & functions.

Creating table indexes to improve database performance.

Has experience in writing unit tests & performing unit tests on own codes.

 

Responsibilities:‐

• To be responsible for managing technology in projects and providing technical guidance / solutions for work completion.

• To develop and guide the team members in enhancing their technical capabilities and increasing productivity.

• To ensure process compliance in the assigned module and participate in technical discussions/review.

• To prepare and submit status reports for minimizing exposure and risks on the project.

• Experience working with MVC framework.

• Hands on experience on various design patterns

• Experience in Unit testing development.

• Good to have experience on Team foundation server and Agile Development.

• Oversee and review code as required.

• Drive implementation and address technical roadblocks that the team is facing.

• Experience with diagnosing performance and/or memory issues is a plus, including using relevant profiler tools.

• Oversee and assist during system testing, UAT and deployment.

We are building out the next phase of our company and are looking at 3 or 4 key developers for the IOS / Android platform.