What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
Shubham Vishwakarma
Full Stack Developer - Averlon
About UniAcco
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PostgreSQL|
Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth |
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Develop new features and infrastructure development in support of rapidly emerging business and project requirements |
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Assume leadership of new projects from conceptualization to deployment |
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2+ years of experience engineering software and networking platforms |
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2+ years of experience in building large-scale software applications. |
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Proven ability to document design processes, including development, tests, analytics, and troubleshooting |
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Experience with rapid development cycles in a web-based environment |
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Strong scripting and test automation abilities, ability to drive a Test Driven Development Model |
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Working knowledge of relational databases as well as ORM and Postgre and other SQL technologies |
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Proficiency with Javascript, Typescript, React.js, Babylon, Nodejs, HTML5, CSS3, and order management systems |
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Proven experience designing interactive applications and networking platforms |
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Web application development experience with multiple frameworks, including Blockchain, Hyperledger, Spark, Kafka, Elasticsearch, neo4j, graphQL |
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Experience Designing and integrating RESTful APIs |
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Excellent debugging and optimization skills |
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Unit/integration testing experience |
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Interest in learning new tools, languages, workflows, and philosophies to grow |
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Professional certifications |
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Location |
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Alore brings revenue velocity to businesses by being their dependable growth operating system.
For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io
Alore is based out of Singapore with an office at Bangalore.
Who should NOT apply for this job
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon