Customer Care Executive

 Job title - Graphic Designer - UI/UX (Graphic Designer)

 Location - Gurgaon, Haryana

 Job type - Full time 

Experience  Required- 2-5 years 

About Role

We are seeking a highly skilled and creative Graphic Designer with a strong background in UI/UX design using Figma. The ideal candidate will also have extensive experience with Adobe Illustrator, CorelDRAW, Photoshop and Figma. This role requires a talented individual who can bring innovative ideas to life, enhance user experience, and deliver visually appealing designs.

Key Responsibilities:

• Design and develop UI/UX prototypes using Figma.
• Create high-quality graphics, illustrations, and layouts using Adobe Illustrator, CorelDRAW, and Photoshop.
• Collaborate with cross-functional teams to understand project requirements and deliver exceptional design solutions.
• Conduct user research and testing to inform design decisions and improve user experience.
• Maintain and improve the visual consistency and aesthetics of our products.
• Stay updated with the latest design trends, tools, and technologies.

Requirements:

• Proven experience as a Graphic Designer, with a strong portfolio showcasing UI/UX design projects in Figma.
• Proficiency in Adobe Illustrator, CorelDRAW, Photoshop and Figma  .
• Excellent understanding of design principles, typography, color theory, and layout techniques.
• Strong problem-solving skills and the ability to think creatively and strategically.
• Excellent communication and collaboration skills.
• Ability to work independently and manage multiple projects simultaneously.
• Degree in Graphic Design, Visual Arts, or a related field is preferred but not mandatory

           Key qualifications - Figma, Adobe Illustrator, CorelDraw Adobe              Photoshop (Figma Preferred )

Who You Are:

• You’ve built scalable, production-ready APIs in fast-paced environments, and are comfortable with the challenges that come with a growing startup.
• You understand event-driven architectures and have hands-on experience building real-time applications.
• You are fully capable of taking ownership of backend systems, from designing the database schema to writing efficient, maintainable code.
• You think beyond the code: optimizing performance, scalability, and security are as important as building new features.
• You’re comfortable troubleshooting complex issues, whether that’s API bottlenecks, database performance, or production issues.

Responsibilities:

• Design, implement, and manage a NestJS backend with a modular, scalable architecture that can easily handle real-time events and communication.
• Develop and maintain WebSocket services for real-time event-driven updates and ensure seamless communication across the system.
• Integrate RabbitMQ for reliable internal messaging, handling queues and ensuring event-driven workflows are efficient and fault-tolerant.
• Implement database management strategies using MongoDB, Redis, and Elasticsearch, ensuring efficient data handling, indexing, and optimization.
• Integrate with external APIs (JSON-RPC, XML-RPC, REST) to enhance system capabilities.
• Ensure high performance of the system by optimizing database queries, implementing caching strategies using Redis, and ensuring optimal indexing and data flow.
• Implement role-based authentication and authorization mechanisms using JWT, OAuth, and RBAC patterns within NestJS.
• Follow security best practices to ensure sensitive data is protected, credentials are stored securely, and the system is resilient to common vulnerabilities.
• Work collaboratively with cross-functional teams to ensure seamless integration between different services and technologies.

Must-Have Skills:

• Strong proficiency in Node.js and NestJS with TypeScript.
• Solid experience with MongoDB, Redis, and Elasticsearch for data storage and real-time data handling.
• In-depth knowledge of WebSockets and Socket.IO in NestJS Gateways, enabling real-time communication and updates.
• Experience with RabbitMQ for message queuing and asynchronous task handling.
• Strong understanding of authentication & authorization systems using JWT, OAuth, and RBAC (Role-Based Access Control).
• Expertise in optimizing APIs, including techniques for caching, improving database performance, and reducing latency.
• Familiar with API security best practices, including secure storage of credentials, encryption, and safeguarding sensitive data.

Key Skills:

• TypeScript, NestJS, WebSockets, Socket.io
• Redis, MongoDB, Elasticsearch, RabbitMQ
• API Optimization, JWT, OAuth, RBAC
• Real-time communication, Event-driven architecture

Analysis/audits inbound/outbound calls, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the CS support /Sales teams

Provides structured and timely recommendations; verbal and/or written feedback to the advisors.

hiringalerts 

PlanetSpark is Hiring for Sales Role.

Job Title : Business Development Associate 

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift/Night Shift (Optional)

Roles & Responsibilities :

A Business Development Associate is responsible for generating new business opportunities and building relationships with potential clients through a variety of sales and marketing activities.

Responsibilities:

● Conducting product demos and presentations to potential clients, answering their questions and addressing any concerns they may have.

● Building and maintaining relationships with clients and partners through regular communication and follow-up, providing ongoing support and assistance as needed.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

●Creating and maintaining accurate and up-to-date records of all sales activities, including leads, contacts, and opportunities in the company's CRM system.

● Achieving the monthly targets while completing all the input metrics targets.

Hiring Criteria

During 1-month training – INR 21,428 per month (fixed) + incentives

After training – INR 6.5 LPA (4.1 LPA Fixed + 2.4 LPA Variable) 

Skill Required - Excellent Communication 

Exp Required : 6 Months -2 Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022

Important Criteria -

 Willing to work 6 days a week.

 Willing to work in a Start-up (High Intensive learning and Rapid 

 Growing atmosphere)

Job Location – Gurgaon

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Location: Udyog Vihar, Gurgaon

Experience: 6 Months - 2 Years

Salary: 20k to 25k (Incentives)

Mode: Full-Time (Work from Office)

Shift: UK (9 hours shift including 1 hour break)

Days: 5 Days working

- Candidate must have minimum 6 months experience of International Sales/Lead generation

- Excellent English Communication skills

- Good at negotiation & closing the deals by his own end

- Both side cab & Meals provided by the company

- Fresher / Domestic Sales candidates are Not Allowed

- Qualification - Any Graduate

Interested candidates can apply.

Job Description in brief: 

• Must have good communication skills and Team management skills
• Must be multi tasking
• Strong knowledge of HTML5, CSS, Bootstrap, WordPress, Java, Php, React.Js (Any other technical skills)
• Shall be responsible to handle the Projects solely
• Shall be responsible to handle the clients
• Meetings with the Clients
• Understand the requirement of the clients
• Assigning the task to the developers
• Creating IT project budgets
• Preparing the Commercial Proposals for the clients
• Preparation of the Work Reports
• Assuring to meet the deadline of the projects

Profile Description:

The job holder will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organized and be able to handle responsibility.

Key Responsibilities:

Project / Process:

1. Drive team to achieve process SLAs / metrics – productivity and quality targets within the established timelines.
2. Ensure individual SLAs are met on processing transactions (if applicable).
3. Ensure process guidelines are followed and met as documented.
4. Review process audit findings and take corrective action to prevent negative results.
5. Conduct Quality checks & periodical review of process adherence.
6. Maintain operations rigor around daily huddles, knowledge management Cross training etc.
7. Provide updates and submit reports related to own area of work.

Team Managements:

1. Provide work direction and guidance to team members:
2. ensure accuracy of the work of team members, their ability to operate under deadlines and to work on multiple tasks
3. Allocate work and tasks to the team.
4. Conduct team building activities to enhance motivation.
5. Conduct knowledge transfer sessions for new joiners in the team.
6. Identify training needs of team members and provide coaching support to them.
7. Report to the manager on performance, status and any escalations.
8. Manage attrition and absenteeism.
9. Developing and implementing a timeline to achieve targets.
10. Contributing to the growth of the company through a successful team.
11. Creating a pleasant working environment that inspires the team.

Reporting to the founder, you will be expected to develop, deploy and oversee the execution of the tech strategy, product road-map and operations to ensure alignment with our businesses goals as we grow and scale. You will play a key part in the organisation's success, taking the current MVP and developing it further to move the company through to early stage funding and into profit.

Quesst's is built using React.js [Frontend], Node.js [Backend], PostgreSQL [DB], Amazon EC2 [Application Hosting], Amazon S3 [Media Storage Service], and Amazon SES [Email Sending Service]. You will be responsible for implementing full-stack features and collaborate with other team members to plan each sprint. You’ll be working across the entire system architecture and be responsible for designing, implementing and maintaining restful APIs, micro-services and databases.