Customer Care Executive

at UniAcco

Customer Care Executive

UniAcco

Company

Home

Customer Care Executive

at UniAcco

Posted by Ayush Poddar

0 - 2 yrs

₹2.5L - ₹3L / yr

Mumbai

Skills

Business Process Outsourcing (BPO)

Customer Service

Customer Support

Customer Success

Communication Skills

Voice processing

Customer Retention

What you’ll do

Roles and Responsibilities

Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods.
Meet customer service team call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.

Qualifying Criteria

6 Months to 1 Year of Past experience in customer success roles in international BPOs.
Fluent in English.
Strong phone handling skills.
Ability to multitask.
Prioritise and Manage time effectively.
Academics - Minimum Graduate
Age - 20 to 25 years

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

What you’ll do

Roles and Responsibilities

Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods.
Meet customer service team call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.

Qualifying Criteria

6 Months to 1 Year of Past experience in customer success roles in international BPOs.
Fluent in English.
Strong phone handling skills.
Ability to multitask.
Prioritise and Manage time effectively.
Academics - Minimum Graduate
Age - 20 to 25 years

About UniAcco

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About UniAcco

Founded :

2019

Type :

Products & Services

Size :

0-20

Stage :

Profitable

About

UniAcco is one of the leading and fastest-growing cross-border prop-tech student accommodation platforms. UniAcco ensures students get the best possible housing near universities.

Connect with the team

Ayush Poddar

Connect

Company social profiles

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