What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
About UniAcco
Similar jobs
We are looking for an HR Generalist to manage our company’s recruiting, learning and development and employee performance programs.
HR Generalist responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments.
Title: HR Generalist
Location: Chennai
Experience: 2 - 5 Years
What will you work on?
- Oversee daily operations of the HR department
- Plan and execute team building and employee engagement activities
- Plan and execute Annual company trip (Budget, Location, Travel, Stay, Food, Activities etc)
- Vendor Management - Working with our vendor partners for travel, laptops, mobiles, gifts and goodies, food, accommodation etc
- Design compensation and benefits packages
- Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
- Develop fair HR policies and ensure employees understand and comply with them
- Implement effective sourcing, screening and interviewing techniques
- Assess training needs and coordinate learning and development initiatives for all employees
- Plan and Monitor HR department’s budget
- Manage employees’ grievances
- Handling payroll processing on monthly basis
- Conduct exit interviews to identify reasons for employee’s termination
Do you fit in?
- Proven work experience as an HR Executive, HR Manager or similar role
- Familiarity with Zoho, Google Sheets or similar HRMS and ATS
- Experience with end to end recruiting
- Demonstrable leadership abilities
- Solid communication skills
What can you expect?
- Flexible work timings
- Better than market compensation
- Supercharged Learning Culture
- Rapid career growth
- Work with interesting and fun colleagues
- Learn from the best in the industry
About us:
IndieFolio is disrupting the traditional creative agency model by allowing leading brands to assemble custom creative teams, delivering world-class quality. We connect top brands with India's finest creative talent in design, video, and content, leveraging advanced technology and industry expertise to streamline the process. Our curated network of professionals, combined with a data-driven approach, ensures exceptional results and unmatched efficiency. With a proven track record and a commitment to innovation, IndieFolio is transforming how businesses access and collaborate with top-tier creative talent. We are scaling our team and operations, seeking independent, responsible, and accountable individuals to join our dynamic team.
About the role:
As our Group Account Manager, you will play a pivotal role in fostering unparalleled client satisfaction and revenue growth. You'll lead a team of talented Account Managers and Executives, cultivating a dynamic environment that fosters continuous learning and innovation.
Key Responsibilities:
- Manage and cultivate a portfolio of client accounts, acting as a trusted partner to ensure client satisfaction and retention through exceptional communication and strategic guidance.
- Provide leadership and mentorship to a team of Account Managers and Executives, establishing goals, training, and celebrating achievements.
- Develop and implement strategic client engagement initiatives to achieve and surpass revenue targets, driving project conversions.
- Oversee seamless project execution, ensuring adherence to the highest quality standards and timely delivery while effectively managing resources.
- Foster strong collaboration with internal teams across Sales, Marketing, and Talent Acquisition to deliver exceptional client experiences.
Qualifications:
- Minimum of 5 years of progressive experience managing client accounts within advertising, marketing, or consulting. A strong understanding of the creative industry is a plus.
- Proven track record of exceeding revenue targets through strategic client engagement and relationship management.
- Demonstrated leadership abilities with a history of coaching, mentoring, and developing high-performing Account Management teams.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and colleagues at all levels.
- Exceptional organizational skills with the proficiency to manage multiple priorities, prioritize tasks effectively, and thrive in a fast-paced environment.
- Strong analytical and problem-solving skills, with a keen eye for detail and a commitment to ensuring top-notch project execution and delivery.
- Familiarity with creative project management methodologies (e.g., Agile, Waterfall) and a passion for working in a dynamic and collaborative environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and experience with project management tools (e.g., Asana, Trello) is a strong asset.
Why Join Us?
- Work with the best: Collaborate with some of the best global brands and top leadership in the industry.
- Hypergrowth Opportunity: Be part of a company experiencing explosive 500%+ annual growth with the potential to scale by 100x in just 3 years!
- Continuous Development: Refine your skills and leadership through continuous training and the support of a collaborative team.
- Own Your Impact: Enjoy a high-trust environment where your contributions are valued, your voice is heard, and your ownership mindset is celebrated.
- Flexibility & Autonomy: Embrace a remote-first culture that empowers you to design your ideal workday, focusing on results and maximizing your productivity.
- Vibrant & Collaborative Community: Connect with a passionate team of creative thinkers and innovators who share your dedication to excellence and making a difference.
- Competitive Compensation & Perks: Benefit from a competitive salary, comprehensive benefits package, and opportunities for professional development to fuel your growth.
Days 1-30: Accelerated Learning and Relationship Building
- Get to know IndieFolio: Conduct a comprehensive review of our client base, service offerings, and internal processes.
- Shadow Top Performers: Gain invaluable insights by shadowing experienced Account Managers and learning best practices in project management methodologies.
- Establish Stakeholder Relationships: Cultivate strong working relationships with key stakeholders by attending meetings and fostering open communication channels. This will allow you to gain a comprehensive understanding of ongoing projects and client expectations.
Days 31-60: Client Relationship Management and Value Creation
- Assume Ownership of Key Accounts: Take full responsibility for managing a portfolio of key accounts. Focus on fostering strong, long-term relationships and consistently exceeding client expectations.
- Conduct Client Needs Assessments: Employ in-depth analysis to identify client needs, pain points, and long-term goals. This will help you tailor solutions and deliver exceptional value.
- Foster Collaborative Client Partnerships: Collaborate seamlessly with design and technical teams to ensure project execution aligns flawlessly with client objectives.
- Implement Effective Communication Strategies: Establish regular communication channels with key accounts to build trust, maintain transparency, and address any concerns promptly.
Days 61-90: Strategic Growth and Innovation
- Optimize Account Management Processes: Develop and implement efficient account management processes to maximize your impact, streamline workflows, and improve overall effectiveness.
- Identify New Business Opportunities: Utilize your understanding of target industries to actively identify and cultivate promising new business opportunities.
- Develop Compelling Presentations: Craft persuasive pitch decks and presentations that effectively showcase IndieFolio's value proposition and secure new client partnerships.
- Onboard New Clients Seamlessly: Implement a well-defined onboarding process for new clients to ensure a smooth transition and set the stage for long-term success.
By Day 90:
- You will have established yourself as a trusted partner to key accounts, consistently exceeding client expectations and fostering long-term partnerships.
- Your proactive approach to client needs and implementation of innovative solutions will have demonstrably increased client satisfaction and retention.
- You will have actively contributed to revenue growth by securing new business deals through the development of compelling pitches and effective onboarding strategies.
We are a fast-paced startup and looking for a developer fluent in problem-solving,Javascript and ReactJS to help us deliver an amazing advertisement solution.
Roles and responsibilities:
- Develop new features in React/NextJS
- Write unit test cases
- Fix bugs and write technical documentation
- Write CI/CD pipelines for the UI
Full stack developer (react, node js)
Full stack developer (react, node js)
Full stack developer (react, node js)
Full stack developer (react, node js)
He can develop independetly website.
• Strong foundation in Computer Science fundamentals like data structures and algorithms, and
software engineering principles
• Passionate about creating great code
• Proficient with Swift and/or Objective-C.
• Understanding of end to end mobile development life cycle
• Experience with latest iOS frameworks
• Experience with databases like Realm, Coredata etc.
• Experience with third-party libraries and Cocoapods
• Experience with memory management and caching mechanisms
• Solid Understanding of Apple’s design principles and interface guidelines.
• Experience
with performance and memory tuning with tools such as Instruments
• Experience coding
with RESTful APIs to connect iOS applications to back-end services.
• Great team player
who works well in collaborative situations
• Experience with Android app development is a major plus. Experience with cross-platform
tools would be an advantage
• Experience with tools like Git, Jira, Basecamp, BitBucket, Azure DevOps would be an
advantage.
• Good to have experience working with IOT projects, Bluetooth technologies
• Working
knowledge of the general mobile landscape, architectures, trends & emerging
technologies.
• Active Open Source, GitHub or Stack Overflow contribution will be a big plus
•Published personal apps in play store will be an added advantage
Work from Home Related
Given the current situation it is expected that working from home for extended periods is a
reality that continues for many months.
You must be able to fulfil the following requirements:
•You must have a high-speed broadband connection and must be able to provide evidence of it
•You must have a proper working environment at home, like a desk, chair and any other required infrastructure
• You must be able to and willing to attend video calls as part of your
workday
Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.
Responsibilities
Design, code, test and manage various applications
Collaborate with the engineering team and product team to establish the best products
Follow outlined standards of quality related to code and systems
Qualifications
Bachelor's degree in Computer Science or relevant field
2+ years of experience working with .NET C#
Experience developing web-based & desktop based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET
Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle
Experience working in an agile development environment
Role – SDET
Experience – 4+ years
Location - Bengaluru
Key Skills - API test automation, Java, Rest Assured
-
Minimum 3+ years of API test automation experience
-
Strong Programming experience on Java using OOPs, collections, exception handling, and strong debugging skills
-
Strong testing and test design skills like scenario identification, test case identification, defect identification with a focus on test coverage
-
Strong experience in testing of API / webservices
-
Excellent experience and skill in the development of API test automation suites using Rest Assured
-
Good experience of working on Jenkins and other CI-CD tools
-
Knowledge of Dockers
-
Strong knowledge of SQL and experience in database testing is desirable
-
Good communication skills (verbal and written) is a must