Customer Care Executive
at UniAcco
0 - 2 yrs
₹2.5L - ₹3L / yr
Mumbai
Skills
Business Process Outsourcing (BPO)
Customer Service
Customer Support
Customer Success
Communication Skills
Voice processing
Customer Retention
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
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About UniAcco
Founded :
2019
Type :
Products & Services
Size :
0-20
Stage :
Profitable
About
UniAcco is one of the leading and fastest-growing cross-border prop-tech student accommodation platforms. UniAcco ensures students get the best possible housing near universities.
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