Customer Service voice

What are we looking for - 

• Minimum 1 Year of experience in a Data Entry/Operations role
• Strong communication and interpersonal command.
• Ability to thrive independently or as part of a team.
• Ability to multitask
• Organizational and time management skills.
• Attention to detail
• Growth oriented mindset
• In-office availability in Delhi/Mumbai/Bangalore

What you will be doing - 

• End-to-end Visa application processing for assigned countries
• Document verification, form filling, and pre-checks for visa submissions
• Coordinate seamlessly with Account Managers, Travel agents, & Accounts team
• Manage vendor relationships, ensure timely pickups/drop-offs.
• Update daily dashboards, trackers, and internal tool with application status
• Monitor progress of active applications and escalate delays proactively
• Maintain compliance with embassy, consulate, and country-specific requirements
• Adhere to TATs (Turnaround Times) and ensure SLAs are consistently met

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.

Required Skills:

• Comfortable with handling data and making calculations.
• Proficiency in MS Excel.
• Ability to work in double shifts.
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience:

·       0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Shifts:  

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 Days Working (Rotational Week-Offs)

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

Who We Are and What We Do

Merkle Science provides blockchain transaction monitoring and intelligence solutions for cryptoasset service providers, financial institutions and government agencies to detect, investigate and prevent money laundering, terrorist financing and other criminal activities. Merkle Science is headquartered in Singapore with offices in Bangalore and Tokyo and backed by Digital Currency Group, Kenetic, SGInnovate and LuneX.

Merkle Science is currently searching for an experienced Content Marketing professional to help boost the firm’s inbound marketing and thought leadership activities.

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

Description

Zycus is looking for a Meanstack/Mernstack Developer, who is motivated to combine the art of design with the art of programming. Responsibilities include implementing visual elements and their behavior with user interactions.. You will also be playing an active role on front end as well as backend development, and defining how the application looks and functions. We are looking for candidates with strong experience in MongoDB, Express.js, Angular, Node.js, Javascript, HTML, CSS, Jquery, Ajax. If you are a Mean Stack or full stack developer with a strong technical experience, then you could be the best fit for the role!

Roles & Responsibilities

· Creating Apps by working on all layers of architecture Understanding the flow of code and how it interacts with different components.

· Creating technical design documents by understanding requirements, and product objectives.

· Writing effective Unit tests

· Good analytical skills and innovative mind.

· Source code management.

· Excellent communication skills.

Requirements

· Total experience of 5 - 8 years

· Experience on Mean Stack/Mernstack (MongoDB, Express.js, Angular, Node.js)

· Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds·

· Strong hands on experience in JavaScript· Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.·

· Good understanding of server-side CSS preprocessors such as Stylus, Less·

· Basic understanding of web markup, including HTML5 and CSS3· Good understanding of asynchronous request handling, partial page updates, JQuery, and AJAX·

· Proficient understanding of cross-browser compatibility issues and ways to work around such issues· Familiarity with JavaScript module loaders, such as Require.js and AMD·

· Proficient understanding of code versioning tools, such as SVN· Good understanding of browser rendering behaviour and performance

· Key Programming Skills: MEAN stack, full stack, Angular, Java, HTML/CSS, Javascript, Bootstrap.

· Experience working with Rest based APIs

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

Job Brief:

We are looking for a C# .Net Developer with experience as Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

·       Work with development teams and product managers to ideate software solutions.

·       Design client-side and server-side architecture

·       Build the front-end of applications through appealing visual design.

·       Develop and manage well-functioning databases and applications.

·       Write effective APIs.

·       Test software to ensure responsiveness and efficiency.

·       Troubleshoot, debug and upgrade software.

·       Create security and data protection settings.

·       Build features and applications with a mobile responsive design.

Requirements:

·       Proven experience as a Full Stack Developer

·       Experience in .Net, MVC framework

·       Experience developing desktop and mobile applications.

·       Proven experience in UI development with strong concepts in HTML, CSS, JavaScript

·       Strong command on API Development

·       Familiarity with databases- SQL, SQL Server DB

·       Knowledge of JavaScript frameworks (React, Angular, Node)

·       Problem Solving and Logical building.

·       Good to have- Knowledge in Azure Logic Apps, Azure, Azure function app.

Technical Skills: HTML, CSS, React, C#.Net, API, JavaScript, Full Stack, SQL

About the Company:

Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over 500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create memorable experiences whilst you reconnect with nature, yourself or your loved ones.

Only 1 in 10 villas that we scout are carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency.

Our dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served 300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas. Why work with us: We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and improve. If your work ethic is in line with us, you’ll be a great fit.

Additional Perks:

Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here. About the Role: Ensuring seamless guest experience from post-booking till checkout.

Location:

Pune, Maharashtra

Job Responsibilities:

● Responsible for ensuring seamless guest experience.

● Take ownership of guest issues and follow problems through to resolution.

● Make decisions that are in the best interest of the company and the guests.

● Meet and maintain Vista standards and metrics such as guest satisfaction, accuracy, and efficiency.

● Provide guidance or assistance during the stay, post-booking to check-out, grievance handling and provide timely solutions.

● Ensuring timely collection of feedback post guests' stay.

● Reporting any damage of the property to the property operation team.

● Ensure closing of current guest tickets before next arrival.

● Generating weekly, monthly, quarterly, and annual reports on service or guest experience.

● Ensure collection of extra payments during the stay.

● Keep up with the industry’s developments and apply best practices to the areas of improvement.

● Control resources and utilize assets to achieve qualitative and quantitative targets.

● Adhere to and manage the approved budget.

● Responsible for Managing and training the team.

Required Skills:

● A user-centric approach to drive higher satisfaction among guests, owners

● Exceptional service orientation and ability to provide timely solutions

● Ability to execute and drive efficiency through continuous process improvement.

● Strong interpersonal and leadership skills with the ability to collaborate and manage.

● Strong in building and maintaining the relationship with stakeholders

● Ability to deliver results under pressure and within the deadline.

● Strongly inclined to do high-quality and impactful work in a dynamic environment.

Qualification and Experience:

● Bachelor/ Master's degree in hospitality studies or related field with a minimum of 2 years of work experience in guest handling or managing guest experience.

# Hiring

We are looking for a Lead react Js developer

Hands-on knowledge of UI Development, Rest API, JavaScript, React js, etc

Notice period - Immediate joiner /15 Days

Qualification: B.Tech / MCA / M.Tech

Experience: 4 years- 8 years

Location: Pune / on-site

Our client is an e-retailer of wellness products and provider of personalized ayurvedic consultation to its client.

• Managing Director’s calendar, tasks, calls and assessing the priority of appointments and reallocation as necessary
• Maintaining executive’s agenda and assisting in planning appointments, board meetings, conferences, etc.
• Attending meetings and preparing “Minute of Meetings”, organizing meetings with timely reminders and ensuring that the Director is well prepared for those meetings, preparing agendas, pre-meeting briefings and meeting papers
• Managing Directors' and other accompanying guests' travel arrangements (including visas/ accommodation)
• Maintaining Director’s office systems, including data management and filing
• Ensuring necessary documentation of tasks and projects as advised and required as per good documentation practices
• Maintaining records of the Director’s contacts, screen calls inquiries and requests and dealing with them when appropriate
• Supervising all incoming/ outgoing mail
• Assisting Director in researching and following up with the action on matters which fall within the Director’s responsibility– chasing responses, triggering follow-up action
• Producing documents, briefing papers, reports and presentations for the Director
• Meeting and greeting visitors empathetically at all levels of seniority
• Assisting the Director in connecting to various people over the phone and dial-ins
• Handling sensitive and complex issues in a professional and objective manner

What you need to have:

• Bachelor’s degree or Vocational degree or diploma
• 1-2 years of proven experience as executive secretary or similar administrative role
• Excellent IT skills, including a working knowledge of presentation software packages, preferably MS Office, Google Workspace and PowerPoint
• Strong ability to organize effectively, delegate responsibility, solve problems quickly and communicate clearly
• Administrative qualities to manage smooth office operations
• Basic research capabilities
• Ability to operate calling software
• Good listening skills
• Ability to enable professional interactions with a wide range of contacts, both internal and external
• Excellent time management, communication skills, interpersonal skills and organizational skills
• Good negotiation skills and problem-solving skills
• Excellent attention to detail, with the ability to maintain a high level of accuracy
• A flexible, proactive approach to work including the ability to prioritize and re-prioritize
• Ability to deal with sensitive information with discretion and to maintain confidentiality
• Good professional outlook towards task closure
• Confidence when interacting with seniors and people with authority      

• Develop, design, and implement embedded applications.
• Prepares appropriate documentation as required by internal product development processes and regulatory agencies such as FDA and ISO.
• Write technical specifications for interfaces and testing.
• Design and develop medical device software products with extensive knowledge of technical principles, theories, and concepts in the Software Development field.
• Conducts and participates in the design, code, and test reviews and inspections, ensuring application of software engineering best practices, as well as the feasibility, efficacy, and compliance to functional and regulatory standards.
• Works closely with the software team, the software verification team, the functional manager, and the project manager.
• Collaborates with distributed, cross-functional teams to ensure products meet quality, performance, scalability, reliability, and schedule goals.
• Investigates software, hardware, and system problems using a variety of techniques and provides innovative solutions.
• Conduct and participate in reviews and inspections for all elements in the software lifecycle to ensure that our software quality and customer satisfaction goals are achieved

Qualifications

• Bachelor’s degree in Software or Electronics related Engineering discipline or related field with 6+ years of experience.
• Experience designing and developing embedded solutions.
• Proficient in programming languages - C, C++.
• Ability to understand the electrical schematics and work closely with the electrical team.
• Experience with Real-Time Operating Systems.
• Experience writing/interfacing with device drivers
• Experience with CAN, TCP/IP, RS232 communication protocols
• Experience in Agile development processes and philosophies.
• History of driving project execution and timely delivery while ensuring a quality focus.
• Ability to work in a fast-paced, and often ambiguous environment where continuous improvement is a way of life.
• Excellent teaming skills to work with cross-functional and in a multi-site software team

Preferred Qualifications:

• Experience with In Vitro Diagnostic domain is a plus.
• Experience with OOA/OOD development methodologies and design patterns a plus.
• Understanding software development processes for a regulated environment (ISO9000/FDA) a plus.
• Experience in medical device design & development a plus.