Customer Service voice

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

We are looking for Complete Fresher candidate for Intern Position Node js who want to make career in IT company and want to learn Live Project working.

Location : Indore, M.P( Work from office only)

Responsibilities :-

1) He or she will be doing backend Development ( database, admin panel and Rest api)

2) He or she will be learning backend logics with node js and Mongo db databse

3) He or she will be working under Senior Guidance and module by module everything will learn from start and scratch on backend part

4) He or She will be eligible for full time roles also if performance is good and recommendation also in another IT company

5) He or she will receive internship certificate , letter of recommendation and placement assistance.

*****************************************************

if interested for internship then Please call and visit office for detail discussion and for free counseling Monday To Saturday 11 Am to 7 P.M

Company name : Logical Soft Tech Pvt Ltd, Indore(M.P)

Contact : - +91-826.982.972.9(HR), +91-786.973.159.5(HR), +91-741.595.091.9(HR), +91-821.025.182.4 (technical Department),

Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Next to Krozzon hotel, Infront of Old Eye Retina Hospital, Vijay Nagar, Indore, M.P

Google Form

https://forms.gle/6HYUGMp3A8WdvmDS9

Referred by Sumit sir

https://www.instagram.com/p/C-evFytohcz/

Responsibilities:

- Design, develop, and implement robust and efficient backend services using microservices architecture principles.

-  Write clean, maintainable, and well-documented code using C# and the .NET framework.

-  Develop and implement data access layers using Entity Framework.

-  Utilize Azure DevOps for version control, continuous integration, and continuous delivery (CI/CD) pipelines.

-  Design and manage databases on Azure SQL.

-  Perform code reviews and participate in pair programming to ensure code quality.

-  Troubleshoot and debug complex backend issues.

-  Optimize backend performance and scalability to ensure a smooth user experience.

-  Stay up-to-date with the latest advancements in backend technologies and cloud platforms.

-  Collaborate effectively with frontend developers, product managers, and other stakeholders.

-  Clearly communicate technical concepts to both technical and non-technical audiences.

Qualifications:

-  Strong understanding of microservices architecture principles and best practices.

-  In-depth knowledge of C# programming language and the .NET framework (ASP.NET MVC/Core, Web API).

-  Experience working with Entity Framework for data access.

-  Proficiency with Azure DevOps for CI/CD pipelines and version control (Git).

-  Experience with Azure SQL for database design and management.

-  Experience with unit testing and integration testing methodologies.

-  Excellent problem-solving and analytical skills.

-   Ability to work independently and as part of a team.

-   Strong written and verbal communication skills.

-   A passion for building high-quality, scalable, and secure software applications.

We are looking for a highly creative and talented Junior Graphic Designer and Video/Content Creator to join our team. As a member of our marketing team, you will be responsible for designing and creating visually compelling content for our social media channels and other digital marketing efforts.

Responsibilities:

• Create visually appealing graphics, illustrations, and videos for social media channels, including but not limited to Instagram, Facebook, and Twitter
• Design and create marketing collaterals such as ads, carousels, and other promotional materials for digital marketing
• Collaborate with the marketing team to develop engaging and informative social media campaigns
• Manage the brand's social media channels, including posting content and responding to comments
• Stay up-to-date with social media trends, including new features and updates, to create fresh and innovative content
• Ensure that all content meets brand guidelines and is optimized for each platform and target audience

Qualifications:

• Bachelor's degree in graphic design, fine arts, or a related field
• 1-2 years of experience in graphic design and video/content creation for social media
• Proficiency in Adobe Creative Suite, specifically Photoshop, Illustrator, and Premiere Pro
• Excellent communication and collaboration skills
• Strong time management and organizational skills
• Passionate about design, social media, and digital marketing

If you are a highly creative and motivated individual who is passionate about creating visually stunning content for social media and digital marketing, we would love to hear from you! Please submit your resume, portfolio, and any other relevant work samples for consideration.

APPLY HERE  = https://r.ripplehire.com/s/bp24C" target="_blank">https://r.ripplehire.com/s/bp24C   
The ideal candidate is a creative problem solver at heart who thrives in a team environment. You will help manage and oversee relationships with new and existing partners through high-touch networking, lead generation, and market research. 

Responsibilities

• Own the entire proposal process: identify customeR needs, develop win themes, and produce complete proposals
• Assess the competitive landscape and track key market trends and developments
• Provide administrative support as well as excellent customer service and smooth communications
• Maintain the database using your organizational skills to streamline processes and clean up the data
• Cold calling 

Qualifications

• Bachelor's degree or equivalent experience
• Excellent written and verbal communication skills
• Highly organized with excellent attention to detail

Roles and Responsibilities

• Strong proficiency in Java and building scalable enterprise applications
• Can think of architectural design at scale
• Love solving complex and challenging problems
• Have good knowledge of design and architectural patterns
• Thrive to implement Industry’s best practices and coding standards
• High obsession for Quality and Performance
• Good knowledge on performance optimization, SQL tuning, caching techniques
• Like to collaborate with people, share knowledge, learn from others and mentor juniors

Job Title: Java Developer

Department: Technology and Research

Location: Mohali, Punjab

Reports to:  Technical Lead

Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com)  is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.

We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.

Come and join us!   

The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.

• The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
• FSLC (Full Systems Life Cycle) programming in Java of scalable, maintainable, and well documented solutions based on Java
• Unit testing of code - Working with very large and complex SQL databases
• Troubleshooting through resolution of technical issues and system errors
• Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
• Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
• Write efficient, clean, tested code that follows high standards and quality requirements

Skills

• 1-2 years of enterprise application development experience with at least 1 year experience with Java/J2EE Technologies.
• Proficient in Java 8, with a good knowledge of java ecosystems
• Proven working experience in SQL and Database programming (MySQL, etc.)
• Development experience in Restful Web Services using Spring Framework
• Development experience using any ORM (JPA/Hibernate)

• Have knowledge of design pattern, which includes java, j2ee design pattern.
• Web development experience using HTML5, CSS and AJAX/JQuery and Angular preferred.
• Demonstrable working knowledge of CI/Build tools like Maven, Ant and Jenkins
• Proficient understanding of code versioning tools, such as Git/Bitbucket.
• Familiarity with mainstream application servers like Apache Tomcat, WebSphere 8.0.
• Have working knowledge of LINUX commands and scripting.
• Experience developing and deploying solutions/applications across various environments (on premises and cloud (AWS ,Azure, Alibaba, GCP etc.)

Qualification & Experience:

• Bachelor of Engineering, preferably in Computer Science/or related fields or Masters, from a premier college
• 2 to 6 years overall software development experience
• Proven hands-on Software Development experience
• Ability to work with an agile mindset
• Having a polyglot mindset to think beyond one programming language/framework to choose the right tech stack for the right problem and exhibit learnability to pick up new technologies
• Proven working experience in Java development/Python development with reasonable exposure to Python/Java respectively or willingness to learn Python/Java
• Hands on experience in designing and developing applications using Java EE platforms/Python Frameworks
• Object Oriented analysis and design using common design patterns
• Good Understanding of Data Structures & Algorithms
• Hands on multi-threading
• Experience in the Relational Databases, SQL and ORM technologies (e.g. JDBC, JPA2, Hibernate, Django ORM)
• Experience with test-driven development

• Good experience and exposure of cloud native architecture, development and deployment on public clouds AWS, Google Cloud etc
• Responsible for Linux server installation, maintain, monitoring, data backup and recovery, securtiy and administration
• Understanding of clusters, distributed architecture, container environment 
• Experience in networking, including linux, software defined networking, network virtualization, open protocols, application acceleration and load balancing, DNS, virtual private networks
• Knowledge of several middleware such as MySQL, Apache etc
• Responsible for managing network storage
• Disaster recovery and incident response planning
• Configuring/monitoring firewalls, routers, switches and other network devices

• Support the globally distributed cloud development and teams by mainitaning the cloud infrastructure labs hosted in a hybrid cloud environment
• Contribute towards optimization of preformance and acost of running the labs