Customer Service voice

Role Overview:

The AI Research Intern will focus on natural language processing (NLP) and working with large language models (LLMs). They will assist in refining and testing the retrieval-augmented generation (RAG) system for CopilotGTM.

Key Responsibilities:

• Assist in developing and refining NLP models to answer customer queries.
• Research and implement improvements to minimize hallucinations in the LLM.
• Test RAG model configurations and provide feedback to improve accuracy.
• Work with the engineering team to improve real-time product recommendations and responses.
• Analyze datasets and fine-tune models for specific use cases (e.g., sales, compliance).

Skills Required:

• Strong understanding of NLP and familiarity with LLMs (GPT, BERT, etc.).
• Basic coding experience in Python.
• Knowledge of data handling, data processing, and model training.
• Problem-solving ability and eagerness to experiment with new techniques.

Preferred:

• Experience with libraries like Hugging Face, PyTorch, or TensorFlow.
• Familiarity with retrieval-augmented generation (RAG) systems.

• Developing and communicating shipment schedules.
• Liaising with vendors and carrier services to coordinate logistics and timelines.
• Assisting customers and resolving shipment issues and complaints.
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Collect shipping data from various websites/documents and enter in the database system.
• Create spreadsheets with extracted data without mistakes.
• Verify / Analyze data by comparing it to source documents, update existing data
• Performing additional duties as needed.
• Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
• Good typing/communication skills.

AnnexLogic System Pvt. Ltd. is a leading comprehensive business software product development services provider. We partner with both start-ups and established businesses globally in their idea-to-implementation journey. We are a team of professionals who believe in creating business value for our clients through in-depth research, analysis, formation and implementation. Our customers are spread across the globe including the US, Canada, Australia, UK, Europe and Asia-Pacific region.

We are always looking for opportunities to extend our team with new proficient and talented colleagues who love working in a start-up culture, and this time, we need a Senior Back-end Developer, with strong technical skills and relevant experience of at least 4 years.

You’re a motivated team player who takes initiative and pride in his work and contributes to an informal working environment. You will be confident in your ability to develop the product, taking into account the following:

● Excellent knowledge of NodeJS
● At least 3 years of working experience with backend technologies
● Knowledge of PHP is considered a plus
● Knowledge of Java or Kotlin is considered a plus
● You can learn quickly new technologies and adapt to new technical challenges
● Experience in working with a TDD approach
● You have a strong background in Linux-based development
● You have previous experience with container technologies such as Docker
● You have strong knowledge of microservice architecture
● You are passionate about writing clean, maintainable & testable code
● You have strong Agile/Scrum work ethic
● You are continuously researching tools, technologies, frameworks and practices.
● Projects with a high complexity interest you
● You are highly committed and responsible, independent and able to take an initiative
● You are always mindful of quality attributes like maintainability, performance, security, scalability, usability and testability.
● You carefully read the specifications and assignments and you like to take responsibility for your components from start to end
● You feel comfortable discussing and deepening technical and technical requirements with the PM
● You have multitasking capabilities, attention to detail and excellent analytical skills
● Excellent interpersonal and teamwork skills 1 Responsibilities:
● Work on multiple microservices - written in NodeJS (TS, JS), Spring (Kotlin), PHP (Symfony)
● Develop new microservices to accommodate the (many) new features and requirements of the project
● Refactor existing microservices or extract new ones to improve performance and scalability
● Come up with ideas to improve existing architecture - feedback and ideas are always welcome
● Monitor, trace and debug production microservices to ensure an application with 0 downtime
● Work to improve the CI / CD flow of the project Things we can guarantee:
● Competitive salary, with many other extra benefits (complex medical package, extra free days, events, gifts and others)
● Opportunity to work on a challenging project, using the latest technologies
● The perfect framework for professional development
● A young, creative and friendly team
● A flexible work schedule which makes you more productive
● We support any opportunities that are useful for you, including training and events