Customer Service voice

Role Overview

We are looking for a high-performing Key Account Manager (KAM) to manage, hunt, and grow strategic relationships with mid-sized startups and enterprise clients. The ideal candidate should have strong experience in services sales and SaaS sales, along with the ability to open and develop key accounts from scratch (hunting + farming).

Experience or exposure in Web3 and AI domains will be considered a strong advantage.

This role requires strong consultative selling skills, solution understanding, stakeholder management capability, and the ability to drive multi-million-dollar account growth.

Key Responsibilities

Key Account Hunting & Acquisition

1. Identify and acquire new strategic accounts (mid-market and enterprise).
2. Build entry strategies for large logos and high-value startup clients.
3. Drive outbound account penetration along with inbound lead conversion.
4. Own full-cycle sales from prospecting to closure for key accounts.

Account Ownership & Relationship Management

1. Own and manage assigned key accounts post-acquisition.
2. Build relationships with CXOs, founders, and senior technical stakeholders.
3. Act as the primary commercial point of contact.
4. Drive long-term client retention and wallet share expansion.

Revenue Growth & Account Expansion

1. Achieve quarterly and annual revenue targets from assigned accounts.
2. Identify upsell and cross-sell opportunities across services and SaaS offerings.
3. Build multi-year account growth strategies.
4. Maintain strong pipeline coverage and forecasting discipline.

Strategic Solution Selling

1. Sell complex technology solutions across services and SaaS models.
2. Understand client business goals and map solution value accordingly.
3. Drive solution presentations, commercial negotiations, and deal closures.
4. Support enterprise RFP / RFI and multi-stakeholder deal cycles.

Cross-Functional Collaboration

1. Work closely with pre-sales, solutioning, delivery, and product teams.
2. Ensure smooth transition from sales to delivery.

Required Skills & Competencies

Core Sales Skills

1. Enterprise consultative selling
2. Key account hunting + farming capability
3. Strategic account planning
4. Commercial negotiation and deal structuring
5. Pipeline and forecast management

Business & Client Skills

1. Strong executive communication
2. CXO stakeholder management
3. Strong problem-solving and solution orientation

Domain Advantage (Strongly Preferred)

1. Exposure to Web3 / Blockchain solutions
2. Exposure to AI / Data / Automation solutions
3. Experience selling digital transformation or emerging tech solutions

Experience & Qualifications

1. 4–8 years of B2B technology sales / key account management experience
2. Proven track record in acquiring and growing strategic accounts
3. Experience working with startups and enterprise customers
4. Bachelor’s degree required; MBA preferred

About Mple.ai

Mple.ai is an AI-powered sales training platform that helps enterprises deliver scalable, measurable, and impactful learning through interactive role-plays and AI-driven evaluations.

Our platform enables organizations to design custom simulations or leverage ready-to-use templates, making training more relevant and effective. With Mple.ai, companies can streamline onboarding, enhance communication, and empower their teams to sell smarter and faster.

Role: Business Development Manager

Key Responsibilities:

• Generate and identify new business opportunities and potential clients.
• Reach out to prospects through calls, emails, and LinkedIn outreach.
• Assist in client meetings, demos, and product presentations.
• Conduct market research and prepare regular sales reports.
• Collaborate with the marketing team to refine outreach strategies.
• Gather and share client feedback with product teams to enhance the platform.

Who You Are:

• 1–4 years of professional experience (freshers with strong interest in sales may apply).
• Passionate about sales, SaaS, and AI technologies.
• Strong communication and presentation skills.
• Proactive, eager to learn, and thrive in a fast-paced startup environment.
• Bachelor’s degree in Business, Marketing, or a related field.

Why Join Us:

• Work directly with the Founder’s Office for hands-on learning and mentorship.
• Gain end-to-end exposure to the sales process in a growing SaaS startup.
• Build a career in sales, customer success, and AI-driven technology.
• Be part of a dynamic, high-impact, and no-bureaucracy culture.

Other Details:

📍 Location: Mulund, Mumbai

🏢 Mode: Onsite

🗓 Work Week: Monday–Friday

💼 Type: Full-time

💡 Experience: 1–4years

🌍 We’re Hiring: Customer Facing Data Scientist (CFDS) | Remote | Full-time

Are you passionate about applied data science and enjoy partnering directly with enterprise customers to deliver measurable business impact?

Do you thrive in fast-paced, cross-functional environments and want to be the face of a cutting-edge AI platform?

We’re looking for a Customer Facing Data Scientist to design, develop, and deploy machine learning applications with our clients, helping them unlock the value of their data while building strong, trusted relationships.

What You’ll Do:

🔹 Collaborate directly with customers to understand their business challenges and design ML solutions

🔹 Manage end-to-end data science projects with a customer success mindset

🔹 Build long-term trusted relationships with enterprise stakeholders

🔹 Work across industries: Banking, Finance, Health, Retail, E-commerce, Oil & Gas, Marketing

🔹 Evangelize the platform, teach, enable, and support customers in building AI solutions

🔹 Collaborate internally with Data Science, Engineering, and Product teams to deliver robust solutions

What We’re Looking For:

✔️ 5–10 years of experience solving complex data problems using Machine Learning

✔️ Expert in ML modeling and Python coding

✔️ Excellent customer-facing communication and presentation skills

✔️ Experience in AI services or startup environments preferred

✔️ Domain expertise in Finance is a plus

✔️ Applied experience with Generative AI / LLM-based solutions is a plus

✨ Why Join Us:

• High-impact opportunity to shape a new business vertical
• Work with next-gen AI technology to solve real enterprise problems
• Backed by top-tier investors with experienced leadership
• Recognized as a Top 5 Data Science & ML platform by G2
• Comprehensive benefits: medical, vision, dental insurance, 401(k)

Requirements

• 3.5+ years of experience in React JS and Redux
• Expert in React.j, ideally using TypeScript language extensions
• Good understanding of JavaScript Design Patterns
• Good experience writing front-end test cases
• HTML5, CSS3 and Responsive web design are mandatory
• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
• Self-motivated, fast learner, detail-oriented, team player and a sense of humour

• Skilled in Java / J2EE including frameworks like Microservices, Spring boot, hibernate etc
• Experience with microservices-based architecture including building
• Good knowledge of SQL (MySQL / Oracle / SQL Server / Postgres), NoSQL (MongoDB / Cassandra), App server Knowledge (Tomcat/JBoss etc.), OSGi, REST Web Services
• Working / Usage experience of Docker, Microservices, Jenkins, Multithreading, Design patterns, Java 1.8 and Container
• Experience with Cloud computing in added advantage (AWS / Azure)
• Strong Debugging and Troubleshooting Expertise.
• Strong communication skills (oral and written)