Customer Support Manager

Job Title: Lead DevOps Engineer

Experience Required: 8+ years in DevOps or related fields

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.

Key Responsibilities:

Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).

CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.

Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.

Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.

Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.

Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.

Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.

Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.

Required Skills & Qualifications:

Technical Expertise:

Strong proficiency in cloud platforms like AWS, Azure, or GCP.

Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).

Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.

Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.

Proficiency in scripting languages (e.g., Python, Bash, PowerShell).

Soft Skills:

Excellent communication and leadership skills.

Strong analytical and problem-solving abilities.

Proven ability to manage and lead a team effectively.

Experience:

8+ years of experience in DevOps or Site Reliability Engineering (SRE).

3+ years in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.

Strong understanding of microservices, APIs, and serverless architectures.

Nice to Have:

Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.

Experience with GitOps tools such as ArgoCD or Flux.

Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).

Perks & Benefits:

Competitive salary and performance bonuses.

Comprehensive health insurance for you and your family.

Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.

Flexible working hours and remote work options.

Collaborative and inclusive work culture.

Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.

Job Description : React Native Developer (Full Stack)

Location : Remote

Joining : Immediate

Summary :

We are looking for an experienced React Native Developer with full-stack development expertise and a proven track record of handling end-to-end project delivery. If you thrive in a fast-paced environment and enjoy working on impactful projects, we want to hear from you!

Key Responsibilities :

• Design, develop, and maintain cross-platform mobile applications using React Native.
• Implement backend services using Node.js, Express, or similar technologies.
• Handle end-to-end project delivery, including requirement gathering, design, development, testing, and deployment.
• Collaborate with cross-functional teams to ensure seamless integration of front-end and back-end systems.
• Optimize performance and ensure scalability for mobile and web applications.
• Debug, troubleshoot, and resolve technical issues promptly.

Requirements :

• 2+ Years of experience in full-stack development with a focus on React Native.
• Proficiency in JavaScript, TypeScript, Node.js, and RESTful APIs.
• Hands-on experience with databases like MongoDB, PostgreSQL, or MySQL.
• Strong understanding of mobile UI/UX design principles.
• Proven experience in delivering end-to-end projects.
• Familiarity with version control systems (e.g., Git).
• Immediate availability for joining.

Why Join Us?

• 100% remote work environment.
• Work on exciting projects with cutting-edge technology.
• Collaborate with a team of talented professionals.

Strong UI/UX Designer Profile

Mandatory (Experience 1) - Must have 2+ years of hands-on experience as a UI/UX Designer

Mandatory (Experience 2) - Must have hands-on experience across the end-to-end UI/UX process, including user research, user flows, and information architecture

Mandatory (Tools 1) - Advanced proficiency in Figma for wireframing, prototyping, and high-fidelity UI design

Mandatory (Tools 2) - Familiarity with modern design tools such as Adobe Creative Suite (Photoshop, Illustrator) and/or Sketch

Mandatory (Portfolio) - Strong portfolio is mandatory, showcasing detailed case studies with user research, design rationale, UX process, wireframes, and final UI outputs across web and/or mobile platforms

SA Role Summary:

The Solutions Architect is responsible for designing and leading the implementation of technology solutions that align with the organization's business goals and technology standards. This role involves working closely with both technical teams and business stakeholders to translate business requirements into robust, scalable, and secure technology solutions.

Key Responsibilities:

Solution Design and Architecture:

●      Develop and maintain a comprehensive understanding of the business processes and technology landscape.

●      Design holistic technology solutions that address business challenges and opportunities, integrating with existing systems and technologies where necessary.

●      Define and document architectural designs, including system components, functionalities, interfaces, and data flows.

●      Taking into account all pillars of the Well-Architected Framework (WAF) on AWS - including Scalability, Resiliency

●      Identifying reusable components in a project and working with the Backend team to generalize those components.

●      Amazon Web Services (AWS) Certification (Preferred)

Technical Leadership and Guidance:

●      Provide technical leadership and guidance to development teams throughout the implementation phase, ensuring adherence to architectural principles and best practices.

●      Evaluate and recommend technologies and tools for the effective development and management of solutions.

●      Ensure the implemented solution is in compliance with the designed architecture. Deviation from the architecture must be evaluated and agreed upon.

Stakeholder Engagement and Communication:

●      Collaborate with business stakeholders to understand their requirements and translate them into technical specifications.

●      Communicate complex technical concepts to non-technical stakeholders in a clear and concise manner.

●      Act as a liaison between technical teams and business units, facilitating understanding and alignment on project objectives and deliverables.

Project and Risk Management:

●      Participate in project planning activities, including resource allocation, timeline estimation, and risk assessment.

●      Identify potential technical and project risks and develop mitigation strategies.

Quality Assurance and Best Practices:

●      Ensure solutions are designed and implemented to high-quality standards, including performance, security, and scalability considerations.

●      Advocate for and ensure adherence to software development best practices, including code reviews, continuous integration, and automated testing.

Continuous Learning and Improvement:

●      Stay abreast of emerging technologies and industry trends, evaluating their applicability to organizational needs.

●      Promote a culture of continuous improvement, encouraging innovation and efficiency improvements in technology practices.

About TensorIoT

TensorIoT is an AWS Advanced Consulting Partner. We help companies realize the value and efficiency of the AWS ecosystem. From building PoCs and MVPs to production-ready applications, we are tackling complex business problems every day and developing solutions to drive customer success.

TensorIoT's founders helped build world-class IoT and AI platforms at AWS and Google and are now creating solutions to simplify the way enterprises incorporate edge devices and their data into their day-to-day operations. Our mission is to help connect devices and make them intelligent. Our founders firmly believe in the transformative potential of smarter devices to enhance our quality of life, and we're just getting started!

TensorIoT is proud to be an equal opportunity employer. This means that we are committed to diversity and inclusion and encourage people from all backgrounds to apply. We do not tolerate discrimination or harassment of any kind and make our hiring decisions based solely on qualifications, merit, and business needs at the time.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Required Python ,R

work in handling large-scale data engineering pipelines.
Excellent verbal and written communication skills.
Proficient in PowerPoint or other presentation tools.
Ability to work quickly and accurately on multiple projects.