Customer Support Manager

About Autonomize AI

Autonomize AI is on a mission to help organizations make sense of the world's data. We help organizations harness the full potential of data to unlock business outcomes. Unstructured dark data contains nuggets of information that when paired with human context will unlock some of the most impactful insights for most organizations, and it’s our goal to make that process effortless and accessible.

We are an ambitious team committed to human-machine collaboration. Our founders are serial entrepreneurs passionate about data and AI and have started and scaled several companies to successful exits. We are a global, remote company with expertise in building amazing data products, captivating human experiences, disrupting industries, being ridiculously funny, and of course scaling AI

The Opportunity

As a Senior Machine Learning Engineer at Autonomize, you will lead the development and deployment of machine learning solutions with an emphasis on large language models (LLMs), vision models, and classic NLP (Natural Language Processing) models. The ideal candidate will have a proven track record in these areas, particularly within healthcare contexts, and will play a significant role in advancing our AI-driven healthcare optimized AI Copilots and Agents..

What You’ll Do

1. Help fine-tune or prompt engineer large language models (LLMs) for various healthcare applications across various customer engagements.
2. Develop and refine our approach to handling vision based data using state-of-the-art VLM based models capable of processing and analyzing medical documents, healthcare forms in various formats and other visual data accurately.
3. Create and enhance classic NLP models to understand and generate human language in healthcare settings, supporting clinical documentation, and patient interaction.
4. Collaborate with multi-disciplinary teams including data scientists,ml engineers, healthcare clients, and product managers to deliver robust solutions.
5. Ensure models are efficiently deployed and integrated into healthcare systems, maintaining high performance and scalability.
6. Mentor and provide guidance to junior engineers and data scientists, fostering a culture of continuous learning and innovation.
7. Conduct rigorous testing, validation, and tuning of models to ensure accuracy, reliability, and compliance with healthcare standards.
8. Deep understanding of various training techniques including distributed training on GPUs and TPUs.
9. Stay informed on the latest research, tools, and technologies in machine learning, particularly those applicable to language and vision processing in healthcare.
10. Document methodologies, model architectures, and project outcomes effectively for both technical and non-technical audiences.

You’re a Fit If You Have

1. Bachelor's or Master's degree in Computer Science, Engineering, Data Science, or a related field.
2. 5-7 years of experience in machine learning engineering, with a significant track record in the developing production grade models and model pipelines in a regulated industry such as healthcare.
3. Hands-on expertise in working with large language models (e.g., GPT, BERT), computer vision models, and classic NLP technologies.
4. Proficient in programming languages such as Python, with extensive experience in ML libraries/frameworks like TensorFlow, PyTorch, OpenCV, etc.
5. Strong understanding of deep learning techniques, model fine-tuning, hyper parameter optimization, and model optimization 
6. Proven experience in deploying and managing ML models in production environments.
7. Excellent analytical skills, with a problem-solving mindset and the ability to think strategically.
8. Strong communication skills for articulating complex concepts to diverse audiences.
9. Working knowledge or experience in MLOps and LLMOps using tools like mlflow, kubeflow
10. Working knowledge of basic software engineering principles and best practices
11. Demonstrated working knowledge and experience on classic ML techniques and frameworks.
12. Nice to have : Knowledge of Cloud vendor based ML Platforms such as Azure ML, Sagemaker

Bonus Points:

1. Owner mentality - For you, the buck stops at you, You own it, you will learn it, and you will get it done
2. You are naturally curious. Always experimenting than hypothesising - You like to push boundaries, you figure things out and experiment your way through any problem
3. You are passionate, unafraid & loyal to the team & mission
4. You love to learn & win together
5. You communicate well through voice, writing, chat or video, and work well with a remote/global team
6. Large/Complex organization experience in deploying NLP/ML in production 
7. Experience in efficiently scaling ML model training and inferencing 
8. Experience with Big Data technologies using Kafka, Spark, Hadoop, Snowflake

What we offer:

• Influence & Impact: Lead and shape the future of healthcare AI implementations
• Outsized Opportunity: Join at the ground floor of a rapidly scaling, VC-backed startup
• Ownership, Autonomy & Mastery: Full-stack ownership of customer programs, with freedom to innovate
• Learning & Growth: Constant exposure to founders, customers, and new technologies—plus a professional development budget

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability, or other legally protected statuses.

Company Description

YoHo is a startup company in interiors located in Bengaluru. Our designers work round the clock innovating and researching in designs that reflect our creativity and make your home a beautiful place to live. Our aim is to provide clients with a great interior that is affordable and durable. We aspire to grow to 100 employees with three Experience centers across Bengaluru in a year's time, and expand to multiple cities thereafter. 

Role Description

This is a full-time role for an Interior Designer/ Designer sales associate, located on-site in Bengaluru. The candidate will be responsible for designing and implementing creative solutions for interiors, working with clients to identify and define their needs, creating designs, and coordinating with contractors and vendors. The candidate for this role must be able to assess client needs, develop design concepts, collaborate with sales team to provide consultations, provide exceptional customer experience and service to clients. 

MUST HAVE: 2-5 years of relevant experience in residential and commercial interior design and sales

Qualifications

Bachelor's degree in interior design, architecture or a related field

2-5 years of relevant experience in residential and commercial interior design and sales

Expertise in AutoCAD, SketchUp, Adobe Creative Suite, and Microsoft Office

Experience with sales, negotiating with clients, and managing projects from inception to completion

Strong client-facing and communication skills with attention to detail

Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously

Willingness to learn and adapt to changes in design trends and advancements

• Project Planning and Execution:Develop comprehensive project plans, including scope, objectives, timelines, and budgets.   
• Lead project teams, assigning tasks and responsibilities, and ensuring effective collaboration.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Manage project resources, including personnel, equipment, and budgets.
• Ensure projects are delivered on time, within budget, and to the required quality standards.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including clients, team members, and senior management.
• Communicate project status, risks, and issues effectively to stakeholders.
• Manage stakeholder expectations and ensure their needs are met.

Risk Management:

• Identify and assess project risks and develop risk mitigation strategies.
• Proactively address issues and resolve conflicts to minimize project disruptions.
• Implement change management processes to control project scope and ensure alignment with objectives.

Job description

The ideal candidate must be willing to engage in all stages of the sales cycle. They should be confident with building new client relationships. They should have evidence of strong skills and possess good communication skills.

Responsibilities

• Build relationships with prospective clients; cold calling, emailing, follow-up and resolve any concerns/problems.
• Prepare and present proposals to qualifying companies on import/export opportunities.
• Understanding the market and its needs, product selection, sending prices, taking new orders, and sending samples, catalogues etc.
• Utilize effective communication and interpersonal skills to address any issues/problems or concerns.
• Keep abreast of opportunities in various countries through ongoing communication with contacts.
• Provide reqular feedback to the management on existing/ new opportunities and implement discussed action plans to capitalise on the opportunities.

Requirements

• Masters of Business Administration degree.
• Well versed in English
• Strong communication and presentation skills

1.Hands-on Hyperion implementation experience in EPBCS.

2. Must have done atleast 2 implementation of Hyperion planning

3. Must understand application dimesionality, metadata setup, data forms creation, dashboard creation and setting up tasklists

4. Demonstrated ability to work independently as well as in a collaborative team environment.

5. Experience with EPBCS preferred

6. Must have handled scripting and data rules creation

7. Should be good in Rules calculations

Mosaic is looking for a Senior Executive in Ecommerce. 

Managing efforts across all marketplaces. Revenue numbers across these channels would be your primary KPI. You would also be expected to oversee and manage the operational aspects. 

Responsibilities 

• Define, develop and constantly optimize digital solutions to meet the goals and KPIs by developing and A/B Testing campaign strategies, landing pages & pricing strategies 
• Maintain the online listing sheet for the brand and make updates as products are added,prices are changed etc.
• Audit all online listings on a weekly basis and ensure that changes are made if there areany errors.
• Develop strong relationships with various Ecommerce Portals representatives to help drive sales 
• Keep collecting data for platforms e.g. top selling products, competitor performance,advertising mechanisms etc.
• As the Ecommerce Specialist you will own our objective to ensure our products and assets are created and deployed perfectly across retailer websites such as Amazon, Ocado, Tesco and our products featured on our own Beauty and Personal Care brand websites.
• Coordinate with the Logistics team to ensure proper supply at different warehouses
•  Work with the Design team to help develop best in class advertising creatives

Requirements 

• Lots of drive and comfortable with A/B testing multiple approaches to get the end result 
• Expected to work as an individual contributor 
• Strong interpersonal skills to work with cross functional teams 
• Ability to work under deadlines and manage multiple projects at once & thrive in an unstructured environment 
• Ability to cater product pitch to the specific target audience, and getting the best communication out to drive sales.