Customer Support Manager

#Guide wire Claim Center

#Contractual

#Remote

Having 5-8 years of overall years of IT experience.

At least 4+ years of experience in working on Guidewire ClaimCenter Configuration & Integration.

Guidewire ClaimCenter v10 configuration as well as integration experience is required.

Must be Guidewire certified in any of the Xcenters, preferably ClaimCenter

Possess good knowledge in FNOL, exposure, incidents, recoveries, payments, check/bulk invoice, assignments, activities.

Possess good knowledge in Message queue, events, Batch, Web services, API. GW Cloud knowledge

Experience in Agile SCRUM or SAFe methodology

P & C Insurance domain knowledge

Convert User Stories to code to configure the application or integrate it with other applications.

Design and execute unit tests and implement the same with a continuous integration tool/environment.

Research Intern 

Position Overview

We are seeking a motivated Research Intern to join our AI research team, focusing on Text-to-Speech (TTS) and Automatic Speech Recognition (ASR) technologies. The intern will play a crucial role in evaluating our proprietary models against industry benchmarks, analyzing competitive voice agent platforms, and contributing to cutting-edge research in speech AI technologies.

Key Responsibilities

Model Evaluation & Benchmarking

• Conduct comprehensive evaluation of our TTS and ASR models against existing state-of-the-art models
• Design and implement evaluation metrics and frameworks for speech quality assessment
• Perform comparative analysis of model performance across different datasets and use cases
• Generate detailed reports on model strengths, weaknesses, and improvement opportunities

Competitive Analysis

• Evaluate and compare our voice agent platform with existing solutions (Vapi, Bland AI, and other competitors)
• Analyze feature sets, performance metrics, and user experience across different voice agent platforms
• Conduct technical deep-dives into competitive architectures and methodologies
• Provide strategic recommendations based on competitive landscape analysis

Research & Innovation

• Monitor and analyze emerging trends in ASR, TTS, and voice AI technologies
• Research novel approaches to improve ASR and TTS model performance
• Investigate new architectures, training techniques, and optimization methods
• Stay current with academic literature and industry developments in speech AI

Model Development & Training

• Assist in training TTS and ASR models on various datasets
• Implement and experiment with different model architectures and configurations
• Perform model fine-tuning for specific use cases and domains
• Optimize models for different deployment scenarios (edge, cloud, real-time)
• Conduct data preprocessing and augmentation for training datasets

Documentation & Reporting

• Maintain detailed documentation of experiments, methodologies, and results
• Prepare technical reports and presentations for internal stakeholders
• Contribute to research publications and technical blog posts
• Create visualization and analysis tools for model performance tracking

Required Qualifications

Education & Experience

• Currently pursuing or recently completed Bachelor's/Master's degree in Computer Science, Electrical Engineering, Machine Learning, or related field
• Strong academic background in machine learning, deep learning, and signal processing
• Previous experience with speech processing, NLP, or audio ML projects (academic or professional)

Technical Skills

• Programming Languages: Proficiency in Python; experience with PyTorch, TensorFlow
• Speech AI Frameworks: Experience with libraries like librosa, torchaudio, speechbrain, or similar
• Machine Learning: Strong understanding of deep learning architectures, training procedures, and evaluation methods
• Data Processing: Experience with audio data preprocessing, feature extraction, and dataset management
• Tools & Platforms: Familiarity with Colab or Jupyter notebooks, Git, Docker, and cloud platforms (AWS/GCP/Azure)

Preferred Qualifications

• Experience with transformer architectures, attention mechanisms, and sequence-to-sequence models
• Knowledge of speech synthesis techniques (WaveNet, Tacotron, FastSpeech, etc.)
• Understanding of ASR architectures (Wav2Vec, Whisper, Conformer, etc.)
• Experience with model optimization techniques (quantization, pruning, distillation)
• Familiarity with MLOps tools and model deployment pipelines
• Previous work with voice AI applications or conversational AI systems

Skills & Competencies

Technical Competencies

• Strong analytical and problem-solving abilities
• Ability to design and conduct rigorous experiments
• Experience with statistical analysis and performance metrics
• Understanding of audio signal processing fundamentals
• Knowledge of distributed training and large-scale model development

Soft Skills

• Excellent written and verbal communication skills
• Ability to work independently and manage multiple projects
• Strong attention to detail and commitment to reproducible research
• Collaborative mindset and ability to work in cross-functional teams
• Curiosity and passion for staying current with AI research trends

What You'll Gain

Learning Opportunities

• Hands-on experience with state-of-the-art speech AI technologies
• Exposure to full model development lifecycle from research to deployment
• Mentorship from experienced AI researchers and engineers
• Opportunity to contribute to cutting-edge research projects

Professional Development

• Experience with industry-standard tools and methodologies
• Opportunity to present research findings to technical and business stakeholders
• Potential for research publication and conference presentations
• Networking opportunities within the AI research community

Qualification:

• 8+ years in software testing, with 5+ years in automation testing.
• Minimum 2 years of experience managing QA teams.
• Strong expertise in test automation tools (e.g., Selenium, Cypress, Appium, JMeter).
• Hands-on experience with US healthcare standards (HIPAA, HL7, FHIR).
• Proficiency in programming languages like Java, Python, or JavaScript.
• Solid understanding of DevOps practices, CI/CD pipelines, and tools like Jenkins, GitLab, or Azure DevOps.
• Expertise in API testing using tools like Postman or RestAssured.
• Strong problem-solving and analytical abilities.
• Excellent communication and collaboration skills.
• Ability to prioritize and manage multiple projects in a fast-paced environment.

Employee Benefits: 

HealthAsyst provides the following health, and wellness benefits to cover a range of physical and mental well-being for its employees. 

• Bi-Annual Salary Reviews 
• GMC (Group Mediclaim): Provides Insurance coverage of Rs. 3 lakhs + a corporate buffer of 2 Lakhs per family. This is a family floater policy, and the company covers all the employees, spouse, and up to two children 
• Employee Wellness Program- HealthAsyst offers unlimited online doctor consultations for self and family from a range of 31 specialties for no cost to employees. And OPD consultations with GP Doctors are available in person for No Cost to employees 
• GPA (Group Personal Accident): Provides insurance coverage of Rs. 20 lakhs to the employee against the risk of death/injury during the policy period sustained due to an accident 
• GTL (Group Term Life): Provides life term insurance protection to employees in case of death. The coverage is one time of the employee’s CTC 
• Employee Assistance Program: HealthAsyst offers complete confidential counselling services to employees & family members for mental wellbeing 
• Sponsored upskills program for certifications/higher education up to 1 lakh 
• Flexible Benefits Plan – covering a range of components like 
• National Pension System. 
• Internet/Mobile Reimbursements. 
• Fuel Reimbursements. 
• Professional Education Reimbursements. 
• Flexible working hours 
• 3 Day Hybrid Model 

Position Name: Implementation Consultant

Work Shifts: 6 pm- 3am IST

Work Location: Remote, India

Required Experience : 10 + Years

Position Overview :

Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.

As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.

Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities

Open to work in Global working hours

We have:

• An innovative, market-leading enterprise solution with a growing customer base
• An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
• Clear goals with an opportunity to learn new things and explore a variety of avenues
• Smart, well-connected global teams that work like a family with the sole aim to delight customers
• An open-minded approach to continuous improvement of people, product and processes

You have:

• Bachelor’s Degree or equivalent work experience in the software industry
• PMP, ITIL certification is a plus
• Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
• Excellent business acumen and experience dealing with challenging situations
• Experience working and communicating with C level executives and HR/Payroll heads
• Experienced in handling multiple complex engagements simultaneously
• Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
• Expertise in setting and managing customer expectations at enterprise level
• Expertise in business processes, knowledge on system development, process improvements
• Expertise in gathering business requirements, process flows and use cases
• Expertise with modelling and mapping as-is and to-be business processes.
• Engaged in integration touch points and understanding of emerging technologies
• Excellent verbal and written communication skills

What you’ll do:

• Implement and manage a large volume portfolio of key customer accounts
• Responsible for optimal solution design and ensure it meets the client’s business needs
• Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
• Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
• Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
• Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
• Participate in project planning activities, including defining detailed project tasks/activities
• Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
• Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
• Responsible for overall project management, stakeholder management and customer management
• Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
• Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer

As a Software Engineer at Quince, you'll be responsible for designing and building scalable infrastructure and build applications to solve some very interesting problems in the logistics and finance tech space.

Responsibilities:

• Design and architect solutions on the cloud for various business problems with workflow efficiency and scale in mind.
• Be on the forefront with the business team to learn, understand, identify and translate function requirements into technical opportunities.
• End-to-end ownership - from scoping the requirements to the final delivery of the solution with keen eye to details and quality.
• Build and improve logistics components for this innovative M2C supply-chain model.
• Build and maintain scalable ETL data pipelines.

Requirements:

• Bachelors/Masters/PhD in Computer Science or closely related subject.
• 1-5 years of experience in building software solutions.
• Good at data structures and their practical applications.
• Proficiency in Kotlin, Java, Python.
• Experience in deploying and maintaining applications on cloud platforms (Ex: AWS, Google cloud).
• Proficiency with SQL and databases - relational and/or nosql (Snowflakes, AWS RedShift, etc).
• Experience with messaging middleware such as Kafka is good to have.

Key Responsibility Areas:

• To develop new business opportunitiesby selling SaaS Workflow automation solutions.
• To Generate leads, follow up by email/phone, give product demos and close sales.
• Meet & engagewith customers and help them understand various product features.
• Demonstrate the ability to maximize profitable volume growth, Time Management and client preference in the assigned market.
• Maintain data related to partners, accounts and document customer interactions.

MUST HAVE OWN VEHICLE & A VALID DRIVING LICENCE.


WHY JOIN US ?

• Professional development and career advancement opportunities.
• Young and vibrant work culture.

Current CTC:

Expected CTC:

Notice Period:

Best Regards,