Customer Support Manager

Job Title : Full Stack Engineer (Real-Time Audio Systems) – Voice AI

Experience : 4+ Years

Location : Gurgaon (Hybrid)

About the Role :

We’re looking for a Voice AI / Full Stack Engineer to build our real-time Voice AI platform for low-latency, intelligent voice-driven agents in healthcare and beyond.

You’ll work closely with the founding team, combining audio infrastructure, AI, and full stack development to deliver natural, production-grade voice experiences.

Hands-on experience with WebRTC, WebSocket, and streaming services is required.

Experience with TTS (Text-to-Speech) and STT (Speech-to-Text) modules is a strong plus.

Mandatory Skills :

Python (FastAPI, Async frameworks, LangChain), WebRTC, WebSockets, Redis, Kafka, Docker, AWS, real-time streaming systems, TTS/STT modules.

Responsibilities :

• Build and optimize voice-driven AI systems integrating ASR, TTS, and LLM inference with WebRTC & WebSocket.
• Develop scalable backend APIs and streaming pipelines for real-time communication.
• Translate AI audio models into reliable, production-ready services.
• Collaborate across teams for rapid prototyping and deployment.
• Monitor and improve system performance, latency, and reliability.

Requirements :

• 4+ years of experience in real-time systems, streaming, or conversational AI.
• Strong in Python (FastAPI, Async frameworks, LangChain).
• Hands-on with WebRTC, WebSockets, Redis, Kafka, Docker, AWS.
• Familiarity with Next.js or similar frontend frameworks is a plus.
• Experience in healthcare tech or regulated domains preferred.

Bonus Skills :

• Contributions to open-source audio/media projects.
• Background in DSP, live streaming, or media infrastructure.
• Familiarity with Grafana, Prometheus, or other observability tools.

Why Join Us :

Be part of a team working at the intersection of AI research and product engineering, shaping next-gen voice intelligence for real-world applications.

Own your systems end-to-end, innovate fast, and make a direct impact in healthcare AI.

Interview Process :

1. Screening & Technical Task
2. Technical Discussion
3. HR/Leadership Round

About QX: The QX Impact was launched with a mission to make A.I accessible and affordable and deliver AI Products/Solutions at scale for the enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights, businesses will continue to face challenges to better understand their customers and even lose them; Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization. Job Summary: We are seeking an experienced and driven Technical Project Manager / Technical Delivery Manager to lead complex, high-impact data analytics and data science projects for global clients. This role demands a unique blend of project management expertise, technical depth in cloud and data technologies, and the ability to collaborate across cross-functional teams. You will be responsible for ensuring the successful delivery of data platforms, data products, and enterprise analytics solutions that drive business value. Key Responsibilities: Project & Delivery Management • Lead the full project lifecycle for enterprise-scale data platforms—including requirement gathering, development, testing, deployment, and post-production support. • Own the delivery of Data Warehousing and Data Lakehouse solutions on cloud platforms (Azure, AWS, or GCP). • Prepare and maintain detailed project plans (Microsoft Project Plan) and align them with the Statement of Work (SOW) and client expectations. • Utilize hybrid project methodologies (Agile + Waterfall) for managing scope, budget, and timelines. • Monitor key project KPIs (e.g., SLA, MTTR, MTTA, MTBF) and ensure adherence using tools like ServiceNow. Data Platform & Architecture Oversight • Collaborate with data engineers and architects to guide the implementation of scalable Data Warehouses (e.g., Redshift, Synapse) and Data Lakehouse architectures (e.g., Databricks, Delta Lake). • Ensure data platform solutions meet performance, security, and governance standards. • Understand and help manage data integration pipelines, ETL/ELT processes, and BI/reporting requirements. Client Engagement & Stakeholder Management • Serve as the primary liaison for US/UK clients; manage regular status updates, escalation paths, and expectations across stakeholders. • Conduct WSRs, MSRs, and QBRs with clients and internal teams to drive transparency and performance reviews. • Facilitate team meetings, highlight risks or blockers, and ensure consistent stakeholder alignment. Technical Leadership & Troubleshooting • Provide hands-on support and guidance in data infrastructure troubleshooting using tools like Splunk, AppDynamics, and Azure Monitor. • Lead incident, problem, and change management processes with data platform operations in mind. • Identify automation opportunities and propose technical process improvements across data pipelines and workflows. Governance, Documentation & Compliance • Create and maintain SOPs, runbooks, implementation documents, and architecture diagrams. • Manage project compliance related to data privacy, security, and internal/external audits. • Initiate and track Change Requests (CRs) and look for revenue expansion opportunities with clients. Continuous Improvement & Innovation • Participate in and lead at least three internal processes: optimization or innovation initiatives annually. • Work with engineering, analytics, and DevOps teams to improve CI/CD pipelines and data delivery workflows. • Monitor production environments to reduce deployment issues and improve time-to-insight. Must Have: • 10+ years of experience in technical project delivery, with strong focus on data analytics, BI, and cloud data platforms. • Strong hands-on experience with SQL and data warehouse technologies like Snowflake, Synapse, Redshift, BigQuery, etc. • Proven experience delivering Data Warehouse and Data Lakehouse solutions. • Familiarity with tools such as Redshift, Synapse, BigQuery, Databricks, Delta Lake. • Strong cloud knowledge with Azure, AWS, or GCP. • Proficiency in project management tools like Microsoft Project Plan (MPP), JIRA, Confluence, and ServiceNow. • Expertise in Agile project methodologies. • Excellent communication skills—both verbal and written—with no MTI or grammatical errors. • Hands-on experience working with global delivery models (onshore/offshore). Good-to-Have: • PMP or Scrum Master certification. • Understanding of ITIL processes and DataOps practices. • Experience managing end-to-end cloud data transformation projects. • Experience in project estimation, proposal writing, and RFP handling. Competencies: • Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications. • Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. • Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. • Customer Focus - Building strong customer relationships and delivering customer-centric solutions. • Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Why Join Us? • Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions. • Work on impactful projects that make a difference across industries. • Opportunities for professional growth and continuous learning. • Competitive salary and benefits package. Application Details Ready to make an impact? Apply today and become part of the QX Impact team!

🧩 About the Role

We are looking for a Lead UI/UX Designer who can drive end-to-end design for our digital products. The ideal candidate will be responsible for creating intuitive, user-centric experiences while leading design initiatives and collaborating closely with product and development teams.

🎯 Key Responsibilities

• Lead the UI/UX design process from research to final delivery
• Conduct user research, usability testing, and competitor analysis
• Create wireframes, prototypes, and high-fidelity designs
• Build and maintain scalable design systems
• Collaborate with product managers and developers for seamless execution
• Ensure consistency and quality across all digital touchpoints
• Mentor and guide junior designers
• Stay updated with the latest design trends and best practices

🎯 Requirements

• 6+ years of experience in UI/UX or Product Design
• Strong portfolio showcasing end-to-end design projects
• Proficiency in tools like Figma, Adobe XD, Sketch
• Solid understanding of user-centered design principles
• Experience with web and mobile applications
• Strong problem-solving and communication skills
• Experience in handling or leading a design team is a plus

A backend developer is an engineer who can handle all the work of databases, servers,

systems engineering, and clients. Depending on the project, what customers need may

be a mobile stack, a Web stack, or a native application stack.

You will be responsible for:

 Build reusable code and libraries for future use.

 Own & build new modules/features end-to-end independently.

 Collaborate with other team members and stakeholders.

Required Skills :

 Thorough understanding of Node.js and Typescript.

 Excellence in at least one framework like strongloop loopback, express.js, sail.js, etc.

 Basic architectural understanding of modern day web applications

 Diligence for coding standards

 Must be good with git and git workflow

 Experience of external integrations is a plus

 Working knowledge of AWS or GCP or Azure - Expertise with linux based systems

 Experience with CI/CD tools like jenkins is a plus.

 Experience with testing and automation frameworks.

 Extensive understanding of RDBMS systems

• Ability to effectively partner with senior business leaders
• Understanding and awareness of latest talent acquisition trends and growth hacks that are relevant to multiple functions suitable for immediate hiring needs.
• Technology first and enterprise company background and understanding.
• Collaborative attitude and proactive approach in driving stakeholder team/s.
• Hands-on experience of owning up and driving immediate hiring needs of the company.
• Demonstrating ownership & accountability, long term thinking, planning & prioritizing.
• Strong negotiation skills and career guidance to the incoming talent
• Strong communication skills - Business communication , verbal and written.

• Build a Talent acquisition philosophy in order to solve for recruitment strategically and for rapid implementations in achieving recruitment needs across the organisation and global locations.
• Provide professional expertise and support in the design, development and implementation of the talent acquisition process that is required to achieve business goals and results in the creation of a right talent benchmark and establish right models to create active and proactive talent pipeline for the companies quarterly hiring goals .
• Source and engage with leadership and senior level talent for the open roles of the company
• Set up proactive talent acquisition and candidate experience management processes.
• Collaborate with leaders to get the right visibility in the talent forums in India and outside.
• Collect, analyze and maintain data gathered to inform targeted talent pool across all levels and functions
• Partner across all functions & businesses across to build various recruitment practices for diverse teams within .
• Be a go-to leader and SME’ for the leadership team for all recruitment related aspects.
• Proactively manage “Time - Quality - Cost” metric for TA to set right TA practices for the company
• Handle end to end recruitment across all functions
• Establish scalable recruitment systems, processes and tools for the company
• Build and execute the talent branding activities with short term and long term goals in mind.
• Work with senior leadership for hiring planning and spearhead the execution

• Having managed recruitment of a rapid growing tech organizations
• Managed small size global recruitment teams earlier (at least for 2-3 yrs of leading team)
• 10-12 yrs of relevant talent acquisition experience
• Having worked in tech and business recruitment in needs
• Having experience in spearheading recruitment function in a product company from 30-150 people

Job Role : Engineering Manager

Responsibilities

• Lead and grow multiple engineering teams committed to building the innovative products
• Work effectively cross-functionally to drive change and influence product and process decisions.
• Help to shape thinking around designing scalable products and business processes/programs to support KlearNow rapid growth.
• Be both a deep technical leader and a thoughtful people manager.
• Champion engineering excellence, establishing business metrics, and drive continuous operational improvement.

Minimum Qualification

• BS/MS degree in Computer Science or related field.
• Overall 10+ years of Software engineering background.  
• 5+ years of management experience -Team Management: Lead a team of 6 – 8
• 3+ years of experience growing and managing multi-team organizations.
• 5+ years hands-on experience in core programming languages such as, Java, Python, go, SQL

Preferred Qualification

• Proven track record of creating and managing high performing teams.
• Experience with logistics domain
• Interest in people and organizations.
• Demonstrate creative problem solving and analytical skills.

If you wish to know more on the opportunity and like to pursue this further, then I would suggest that you share your updated CV and suggest a good time when we could connect.

About Company

KlearNow is pioneering “Logistics as a Service” (LaaS) by creating the industry’s first fully cloud-based digital network that can be used across the entire array of supply chain participants to simplify the transit of goods worldwide.

• KlearNow transforms outdated B2B logistics processes—simplifying lives.
• KlearNow turns daunting logistics paperwork into powerful information to move more goods through customs and drayage with just a few clicks.
• Its smart Logistics as a Service (LaaS) AI-powered platform eliminates wasted time and money, reduces costs, and enhances customer experiences by enabling new levels of visibility, productivity, and collaboration.

We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.

Why us

KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future.  Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

To know more about KlearNow, please visit our website https://www.klearnow.com/">https://www.klearnow.com/ 

As KlearNow grows, we’re looking for an Engineering Leader who is passionate about people growth and organizational development. This is a unique opportunity to help build the products and practices that will support KlearNow growth over the next round of funding. In this role, you will reimagine enterprise logistics software and build global products that enable KlearNow expand in Americas, Europe and Asia.

                                 Job Description for IOS Developer:-

- We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers.

- Your primary focus will be the development of iOS applications and their integration with back-end services.

- You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products are essential.

Responsibilities :

- Design and build applications for the iOS platform

- Ensure the performance, quality, and responsiveness of applications

- Collaborate with a team to define, design, and ship new features

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

Skills :

- Proficient with Objective-C or Swift (depending on project requirements), and Cocoa Touch

- Experience with iOS frameworks such as Core Data, Core Animation, etc.

- Experience with offline storage, threading, and performance tuning

- Familiarity with Restful APIs to connect iOS applications to back-end services

- Knowledge of other web technologies and UI/UX standards

- Understanding of Apple's design principles and interface guidelines

- Knowledge of low-level C-based libraries is preferred

- Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs)

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)

- Familiarity with continuous integration.

Why Join Fundoodata.com:

• Among India's top B2B Website with annual traffic of 8 Million+
• In market for 15+ Years
• Have 12,000+ Happy Customers
• No firing in Covid times, if you are reading this mail you can see we are Hiring to grow more.
• Regular CSR the weaker section of activity to support society, planting trees for a greener planet etc.

Key Responsibility and Work Profile:

• Generate leads for new business development and facilitating closure
• Calling assigned customers to fix appointment and present product solution
• Lead generation through Cold calling, emailing and Social connect.
• Following up with existing customers to up sell or cross sell.

Required Key Skills:

• Should LOVE sales and have flair for business development, networking
• Should be comfortable with Cold calling
• Very strong presence and activity on LinkedIn
• Effective email marketing and written communication.
• High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
• Persuasive oral communication with good command of English and Hindi added preference for knowing more language.

Benefits of Joining Fundoodata.com:

• We have 1st & 3rd Saturday off and 2nd & 4th Saturday half days,
• Young and vibrant work culture
• Highly professional & friendly environment and no late sitting beyond office hours
• Ethical environment so that everyone working in the organization is happy.