Customer Support Manager

Criteria:

2–8+ years software development with 3+ years building systems with Laravel, PHP & MySql. Worked On Micro Service Architecture.

Technical Skills:

● Strong Laravel expertise (v9–12.x): service container, Eloquent ORM, middleware, events, queues, caching.

● Proficiency in PHP 8+, OOP, design patterns, and unit testing (PHPUnit).

● Expertise in MySQL: schema design, indexing, and query optimisation.

● Experience with caching/in-memory stores: Redis, Memcached.

● Hands-on with message queues (Redis queues, RabbitMQ, SQS, or equivalent).

● Familiar with Docker / containerised environments.

● Experience with AWS services: ECS, S3, RDS, API Gateway, Lambda, Cloudwatch, SES, etc.

● Ability to effectively use AI-powered tools (e.g., for code generation, refactoring, documentation, testing, and productivity improvements).

Soft Skills

● Clear and effective communication.

● Strong ownership and accountability.

● Ability to break down complex problems and provide accurate estimates.

● Openness to adopt new tools/technologies to improve team efficiency.

What we offer:

● An exceptional team: Our hiring bar is high, and your colleagues are talented, motivated self-starters.

● A learning environment: We are a learning organization and as a team we will help you grow and encourage you to learn and upgrade your skills.

● Outstanding compensation: top talent deserves top pay, and our salary, equity and benefits reflect this.

● Opportunities to grow: Encourages you to attend technical conferences and take company funded educational courses to advance your skills.

● An opportunity to be a key member of a well-capitalized leading brand in online real estate investing platform.

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Job Title: Product Owner / Product Manager

📍 Location: Hyderabad

🕓 Employment Type: Contract

🧠 Experience Required: 10+ Years

Job Purpose

We are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.

This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.

As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.

Key Responsibilities

Product & Service Ownership

• Own the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).
• Lead design, development, deployment, and support of global IT solutions aligned with business strategies.
• Drive continuous improvement and ensure products evolve effectively to meet changing business needs.
• Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.

Delivery & Vendor Management

• Manage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.
• Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.
• Serve as the primary escalation point for business demands and critical incidents.

Leadership & Team Development

• Lead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.
• Develop talent and succession plans to ensure sustainability of technical and business expertise.
• Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.

Stakeholder Management

• Collaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.
• Provide regular progress updates to stakeholders on demands, deliverables, and service performance.
• Build and sustain a network of key users, functional experts, and product owners globally.

Governance & Financial Management

• Manage product area budgets, ensuring cost optimization and transparency.
• Contribute to strategic planning and support the HUB Talent Pipeline strategy.
• Ensure compliance with IT governance, risk management, and service introduction frameworks.

Qualifications & Experience

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 10+ years of experience in SAP ABAP development and product management.
• Strong technical and functional knowledge of integration technologies:
• BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)
• Experience managing global IT delivery teams and vendor resources.
• Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.
• Proven experience with Agile, Scrum, ITIL, DevOps frameworks.
• Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.

Key Competencies

Technical & Functional Skills:

• Product Lifecycle Management
• Service Delivery & ITIL Processes
• Stakeholder Relationship Management
• Vendor Management
• Service Level Management (SLM)
• Agile / Scrum / DevOps Methodologies
• SAP ABAP Expertise

Leadership & Behavioral Competencies:

• Strategic Thinking & Problem Solving
• Team Building & Talent Development
• Customer-Centric Mindset (“Zero Distance to Customer”)
• Dealing with Ambiguity & Complex Challenges
• Strong Communication & Collaboration Skills

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Experience in working with SDLC. Experience in end to end SDLC documentations.
• Experience in Banking/Financial Application.
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Hands-on experience in Web Services
• Excellent programming, unit testing and debugging skills in Mobile Java (Android and Kotlin)
• Good designing skills based on object-oriented design patterns & frameworks
• Basic/core Java/Kotlin/OOPS knowledge and an understanding of Java technologies is mandatory
• Very good exposure in frameworks like Android Architecture, SDK, SDK Development
• Strong Experience in Mobile Application Development Life Cycle
• Experience in Design Patterns MVVM, MVP etc.
• Programming new Android Applications from specifications
• Experience in implementing communication with API servers via web-services using JSON and XML
• Exploring upcoming new features of Android Platform

The Department of Finance and Accounting oversees the financial operation of the company and provides a wide range of services such as financial information and reporting, set-up and monitor internal controls, implement financial policies and procedures, billing and record keeping.

R.U.D.R.A known for innovative technology seeks a self-directed IT professional with a passion for technology, collaboration, and creative problem-solving. The employee will actively contribute to meaningful projects.

Summary

Looking for an Account Executive with an Experience in Month end closing of Books of accounts/working on various sub-ledgers/Accounting Knowledge/Balance Sheet Reconciliation and Reporting activities.

JD: Statutory Taxes Internal Time Line for RUDRA

• Proficiency in accounting software such as Tally, MS Excel, Zoho Books
• TDS Calculation & Filling
• GSTR1 ,GSTR2B, GSTR3B,
• PF ,ESIC Return, PTRC payment and return ,PTEC Payment
• 26AS Reconciliation and Follow-Up Status every quarterly
• Monthly Internal Audit
• Statutory Audit
• ITR Filing

The Following are Business Action Point

• Sales Bills and Purchase Bills should be supported with documents such as PO, SO, LR, E Way Bill , GST Certificate, Bill of Entry, etc.
• Expense Bills should be supported by invoices and proof of service/goods
• New customers KYC reports along with contract copy
• Daily Bank Reconciliation and Petty cash to be maintained in excel and supported with bills.
• Physical stock taking on quarterly basis matching with books of accounts
• Fixed Assets Invoice Copy
• Knowledge in Filling Foreign Transactions
• Security Deposit PAN and Address.
• Related Party SOA to be tailed every monthly
• Every Quarterly Reconciliation of all other Vendors SOA with our Books of Accounts and keep ready reconciliation

Intuitive Cloud is #hiring for Cloud Network Security Specialist.

looking for Immediate Joiner

Open to work on EST Time (6 pm to 3 am IST)

100 % Remote Opportunity

Location: India

• 8+ years of Strong Enterprise networking with Routing/Switching configuration/diagnostic experience in Global Network infrastructure design delivery of WAN, LAN, Firewall, and F5.
• Experience with Cisco hardware and OS : Catalyst switches, ISR/ASR routers, ASA
• Strong practical experience with Palo Alto firewalls is a MUST (VM series, CN series and other DC models)
• Strong understanding of the following Network protocols: BGP, IPsec and IPsec VTI VPN
• Experience and in-depth understanding of TCP/IP packets with ability to analyse captured packets for deep troubleshooting.
• Work closely with the Network architecture, security and application teams to rollout new designs and perform activities for supporting cloud application migration projects.
• Leverage his/her prior experience with Azure and AWS to implement global connectivity Secure solutions.
• Security Architecture: Build Cloud Network Architecture to support Encryption of Data at rest and transit
• Other services such as Guardrail, GuardDuty, AWS shield, CloudFront, AWS Control Tower, Inspector 

You will be responsible for overseeing full-stack development as well as the R&D around creating various, unique, and bespoke solutions.

You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital solutions for bespoke in-house software.

RESPONSIBILITIES

• Work with development teams and product manager to implement software solutions.

• Developing front end and back end website Architecture.

• Build user interactions on web pages.

• Develop and manage databases for functionalities.

• Designing and developing effective APIs.

• Test Software to ensure the responsiveness and efficiency of applications.

• Meeting both technical and consumer/client needs.

• Write technical documentation.

• Troubleshoot, debug, and review the code.

• Support the transition by planning and overseeing the transfer of members from one location to another, including but not limited to operational readiness, support documentation, knowledge transfer and acceptance checklists
• Support in ensuring transition activity is planned and executed to schedule, budget and scope
• Support in establishing transition end to end plans including infrastructure support models, change management, risk assessment and mitigation, resource planning and service management with clear tollgates
• Liaise with transition lead on milestone scheduling, knowledge transfer activities, and communication of progress (KPIs)
• Keep stakeholders involved in transition process and update them with the progress and roadblocks
• Promote awareness of transition planning and support processes within the GCC
• Support the Transition Lead to source and assess opportunities to expand the centre (including assessment of Make vs. Buy, offshore / on shore)
• Work directly with third party resources on a day-to-day basis to support the transition process during the set-up of the GCC

Skills:

• Proven knowledge of service transition methodology, tools and templates through experience or qualifications
• The ability to identify, escalate and manage project risks with the Transition Lead
• 3+ years of experience transitioning / offshoring / outsourcing projects / functions across sub processes such as Biostatistics, reg. affairs, clinical ops, drug safety, medical Governance, strategy and planning, pharma covigilance
• Good exposure in previous roles to multi-cultural, transversal functions
• Pharma background with experience across the systems development life cycle with experience in different project phases
• Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing