Customer Support Manager

Job Description — Grant Proposal Writer / Grants Manager

Location: New Delhi (hybrid) | Remote-friendly within India

Employment Type: Full-time (12-month probation; long-term extension based on performance). Contract/consulting arrangements may be considered.

Reports to: CEO (Co-founder)

Start date: ASAP

Role summary

You will lead end-to-end grant fundraising and stewardship across government schemes, CSR programs, foundations, and international donors. The role blends technical comprehension of water/environmental technologies with proven grant writing, budgeting, and post-award management. You will translate lab and pilot evidence into donor-grade narratives, build partnerships, and ensure compliant delivery of funded projects.

Key responsibilities

Opportunity identification:

1. Maintain an active pipeline of relevant funding opportunities (central/state schemes, Jal Jeevan Mission, CSR portals, multilateral donors, foundations, and corporate CSR calls).
2. Assess fit, prioritize opportunities, prepare opportunity briefs and submission timelines.

Proposal development:

1. Lead drafting, editing and submission of concept notes, full proposals, technical annexes, budgets, log frames, M&E frameworks and compliance attachments.
2. Convert technical data (lab results, pilot metrics) into clear problem–solution–impact narratives tailored to each donor.
3. Prepare robust budgets, cost justifications, procurement plans, risk registers and milestone schedules aligned with organizational capacity.

Post-award management:

1. Lead grant acceptance, set up project accounts, draft implementation plans and ensure timely delivery, financial reporting and audit readiness.
2. Manage donor communications, site visits, progress and final reporting.

Capacity building & institutionalization:

1. Build a grants playbook (template proposals, budgets, boilerplate language, checklists).
2. Train staff on donor processes and documentation.

Additional duties (as requested)

1. Conduct small technical or field studies relevant to our work—e.g., measuring emissions reduction, health impacts, and market positioning—and synthesize results for proposals and reports.
2. Proactively apply for grants and funding opportunities that accelerate product development, pilots and market entry.
3. Represent and present DetoXyFi’s work to government and non-government stakeholders, including ULBs, CSR teams and international donors.

Required qualifications & experience

1. Education: Bachelor’s or master’s in environmental engineering, Environmental Science, Water Resources, Public Policy, Development Studies or related field. Technical degree strongly preferred.
2. Experience: Minimum 1 year of professional experience writing and managing grants for tech/science/NGO/enterprise projects. Proven track record of winning at least one grant (government, CSR, foundation or multilateral).
3. Technical skills: Comfortable interpreting technical reports (lab/pilot data) and converting them into donor-grade writing. Strong budgeting skills, including line-item budgets and indirect cost calculations.
4. Communication: Exceptional English writing and editing ability; strong presentation skills.
5. Tools: Proficient in MS Office / Google Workspace; familiarity with grants databases and project management tools is a plus.

Preferred (nice-to-have)

1. Prior experience in water-technology startups, environmental engineering or public health projects.

Application requirements

Please submit:

1. CV
2. Cover letter describing at least one successful grant you authored and how will you conduct small studies relevant to our work in providing clean drinking water and measuring across emissions reduction, health impact, market position.

Overview:

We're looking for a Full Stack Developer with strong backend expertise who can build,

manage, and scale AI-driven products end to end. You'll play a critical role in designing

scalable architectures, optimizing performance and cost, and building robust AI and agentic

systems.

Responsibilities

1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.

2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,

and agentic frameworks.

3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.

4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function

calling, agent collaboration, and monitoring.

5. Build and integrate RESTful APIs for frontend and external use.

6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server

scaling, and logging/monitoring (Sentry).

7. Optimize application cost, latency, and reliability, balancing speed with LLM call

efficiency and caching strategies.

8. Collaborate with product, design, and AI teams to translate business requirements into

high-performing tech.

9. Maintain documentation and ensure code quality with tests, reviews, and async-first

architecture.

10. Contribute to frontend development (React + TypeScript) when necessary, ensuring

seamless API integration and data visualization.

Requirements

Core Skills

• Strong proficiency in Python and FastAPI.

• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).

• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.

• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).

• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent

orchestration.

• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).

• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).

• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and

observability tools (Sentry, Mixpanel, Clarity).

Bonus / Nice to Have

• Experience building agent monitoring dashboards or AI workflows.

• Prior experience in startup or product-based environments.

• Understanding of LLM cost optimization, token management, and function calling

orchestration.

• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.

• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or

automation tools).

Mindset

• Startup-ready: comfortable working in fast-paced, ambiguous environments.

• Deep curiosity about AI systems and automation.

• Strong sense of ownership and accountability for shipped products.

• Pragmatic and cost-conscious in architectural decisions.

• Excellent communication and documentation skills.

Minimum 7 years experience : Individual Contributor ( Back-end plus Cloud- Infra)

Banking/Payments Domain : Worked on projects from scratch and scaled

Experience with Payment Gateway Companies is a plus

Tech Stack

Java SpringBoot,AWS,GCP,REST

Worked on CI/CD (Manage and setup )

Different SQL and NO-SQL Databases -,PostgreSQL,MongoDB

Responsibilities:

End to end coding ; from software architecture to managing scaling,of high throughput(100000)RPS high volume transactions.

DIscuss business requirements and timelines with management and create a task plan for junior members.

Manage the day to day activities of all team members and report their work progress

Mentoring the team on best coding practices and making sure modules are Live

on time.

Management of security vulnerabilities.

Be a full individual contributor which means can work in a team as well as alone.

Attitude:

Passion for tech innovation and solve problems

GoGetter Attitude

Extremely humble and polite

Experience in Product companies and Managing small teams is a plus

Job Summary:

As a Full Stack Developer (Automated Testing Platform), you will be responsible for developing and maintaining a platform for automated testing using Python/JavaScript programming language. You will work with a team of developers, collaborating on projects to create efficient and effective software solutions that meet the needs of clients or end-users in the testing domain. You will need to have a strong understanding of Python or JavaScript programming language and experience with test automation frameworks and tools.

Responsibilities:

• Develop and maintain an automated testing platform using Python/JavaScript programming language.
• Design and implement software solutions that automate the testing process.
• Collaborate with other developers and cross-functional teams to deliver high-quality software solutions.
• Participate in code reviews, debugging, and troubleshooting to improve software quality.
• Stay up-to-date with the latest developments in Python and JavaScript programming language and related testing frameworks and tools.
• Ensure software is delivered on-time and meets or exceeds customer expectations.
• Develop and maintain documentation related to software development processes and projects.

Requirements:

• Bachelor's degree in Computer Science, Software Engineering or a related field.
• Proven experience as a Full Stack Developer or similar role in automated testing domain.
• Strong understanding of Python or JavaScript programming language and its ecosystem (libraries, frameworks, tools, etc.).
• Experience with automated testing frameworks such as Pytest, Selenium, Robot Framework, etc.
• Familiarity with version control systems (e.g. Git, SVN).
• Knowledge of Agile development methodologies.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communication skills.

Preferred Qualifications:

• Experience with Continuous Integration (CI) and Continuous Deployment (CD) processes.
• Experience with testing cloud-based applications and microservices.
• Familiarity with containerization tools such as Docker and Kubernetes.
• Familiarity with cloud computing platforms such as Amazon Web Services (AWS) or Microsoft Azure.

CTC:

It will be depend on the Interview & the candidates experience.

Thanks & Regards

Anmol Agarwal

• Directly responsible for achieving the revenue targets for the category
• Developing a deep understanding of the category on dimensions of:

• As an Oracle Cloud ERP Developer, you are responsible for designing, developing, and maintaining RICE Objects. Your specialization will be focused on cloud architecture, application integration, and cloud application development using Oracle Cloud.
• Deliver innovative integration solutions using Oracle's PaaS offerings and maintain or enhance the existing integration solution.
• Deliver technical expertise and technical leadership when implementing solutions and developments.
• Assist with defining Scope and estimates for new project or builds.
• Collaborate by sharing knowledge and best practice within the practice and cross lines of business.
• Develop peer network to provide and receive product and skills assistance.
• Draft and review the Technical Specification documents.
• Conduct and attend internal trainings and workshops

What would your day look like?

• Collaborate with Implementation Partner and IS teams across Providence and deliver New Builds, builds via Change requests, Data Conversions, Testing and Document Reviews

Who are we looking for?

• 4+ years of Experience with at least 2 Cloud ERP HCM Implementations
• Hands on experience in any of these modules - Core HR/Payroll/Benefits/Compensation/ORC
• Experience in Oracle Integration Cloud (PaaS) ideally with integrations to/from Oracle Cloud Application.
• Hand on experience in building integration/interfaces based on webservices (SOAP and REST), File based interfaces (Batch Processing), Database (SQL and PLSQL).
• Good understanding on file handling process using OIC with various file types like XML, CSV and JSON.
• Ability to understand and develop complex integrations and should have good knowledge in integration patterns and error handling mechanism.
• Good understanding of Oracle PaaS architecture and security concepts Comfortable in XML and XSLT processing.
• Experience in ERP Cloud with knowledge in modules like Core HR, Payroll, Benefits and Absence Management.
• Should be well versed with Fusion HCM data load capabilities like HDL, PBL, Spreadsheet Loader.
• Should have worked on Oracle Fusion Functional Setup Manager (FSM) to implement enhancements.
• Should be aware of customization process in ERP Cloud: Sandboxes, Page Integrations, Application and Page Composer etc.
• Excellent communication, interpersonal skills and Ambitious individual who can work under their own direction towards agreed targets/goals.

Job Description :

• In-depth understanding of the entire web development process (design, development and deployment)
• Experience building complex web application.
• Hands on experience with programming stacks like MEAN, MERN, LAMP
• Participate in software/product development from ideation to deployment and beyond.
• Should have good knowledge on build tools like Maven, NPM, NODEJS.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers; awareness of cross-browser compatibility issues and client-side performance considerations
• Should have a good understanding of database concepts.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with code versioning tools (such as Git, VSTS)
• Working knowledge of Agile/SCRUM development methodologies and best practices.
• Ability to understand business requirements and translate them into technical requirements
• Working on Cloud[AWS/Azure] based environment is a huge plus
• Recommending new policies, approaches, and procedures.

Responsibilities :

• Ability to work with project delivery goal as mindset.
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• Strong understanding on how to document and create a functional plan for complex project.
• Knowledge of creating Information Architecture, Server Architecture & State-flow diagram to better understand complex project.
• Ability to take risks, strive for learning & implementing new practice with maintaining project deliverables.
• Be seen as a leader for a group of engineers working to quickly design, prototype and build new features per requirement.
• Strong ability to handle a naive team & able to get the required output delivered.
• Build scalable/reusable code and libraries for future use.
• Interact with other team leads and departments to accomplish a project requirement.