Customer Support Manager

Job Title: Tele Caller (Bengali Language)

Location: Thane

Openings: 2

Job Description:

We are hiring experienced Tele Callers with a strong sales background. The candidate will be responsible for making outbound calls, explaining products/services to customers, and closing sales. Maintaining proper follow-ups and achieving assigned targets will be part of the role.

Key Responsibilities:

Make outbound sales calls to customers

Explain products/services clearly and confidently

Handle customer queries and objections

Achieve daily and monthly sales targets

Maintain call records and follow-ups

Requirements:

Graduation is mandatory

Experience in sales/telecalling background required

Fluent in Bengali (mandatory)

Good communication and convincing skills

Salary:

₹35,000 to ₹40,000 take-home per month

Preferred Candidate:

Immediate joiner

Target-oriented and self-motivated

Company Description

We are KG Group of Educational Institutions, a highly reputed name in Coimbatore with decades of experience in shaping bright futures. As a team, we are driven by innovation, collaboration, and a passion for fostering growth, both in our students and our employees. Our commitment to creating a positive, supportive work environment has earned us the prestigious “Great Place to Work” tag, reflecting our focus on employee well-being, growth, and a thriving work culture.

Role Description

This is a full-time, on-site role for an Assistant Professor in the Mathematics department at KGiSL Educational Institutions, located in Coimbatore. The Assistant Professor will be responsible for delivering lectures, developing and updating the curriculum, supervising student projects, conducting research, and participating in academic committees. Additional responsibilities include mentoring students, preparing teaching materials, and contributing to the institution's academic and research activities.

Qualifications

• Strong knowledge in Mathematics subject
• Skills in research methodology and the ability to publish research findings
• Excellent oral and written communication skills
• Master's degree in mathematics, Ph.D in mathematics or a related field
• Ability to collaborate with colleagues and contribute to academic committees

Job Description

We are looking for an experienced engineer to join our data science team, who will help us design, develop, and deploy machine learning models in production. You will develop robust models, prepare their deployment into production in a controlled manner, while providing appropriate means to monitor their performance and stability after deployment.

What You’ll Do will include (But not limited to):

• Preparing datasets needed to train and validate our machine learning models
• Anticipate and build solutions for problems that interrupt availability, performance, and stability in our systems, services, and products at scale.
• Defining and implementing metrics to evaluate the performance of the models, both for computing performance (such as CPU & memory usage) and for ML performance (such as precision, recall, and F1)
• Supporting the deployment of machine learning models on our infrastructure, including containerization, instrumentation, and versioning
• Supporting the whole lifecycle of our machine learning models, including gathering data for retraining, A/B testing, and redeployments
• Developing, testing, and evaluating tools for machine learning models deployment, monitoring, retraining.
• Working closely within a distributed team to analyze and apply innovative solutions over billions of documents
• Supporting solutions ranging from rule-bases, classical ML techniques  to the latest deep learning systems.
• Partnering with cross-functional team members to bring large scale data engineering solutions to production
• Communicating your approach and results to a wider audience through presentations

Your Qualifications:

• Demonstrated success with machine learning in a SaaS or Cloud environment, with hands–on knowledge of model creation and deployments in production at scale
• Good knowledge of traditional machine learning methods and neural networks
• Experience with practical machine learning modeling, especially on time-series forecasting, analysis, and causal inference.
• Experience with data mining algorithms and statistical modeling techniques for anomaly detection in time series such as clustering, classification, ARIMA, and decision trees is preferred.
• Ability to implement data import, cleansing and transformation functions at scale
• Fluency in Docker, Kubernetes
• Working knowledge of relational and dimensional data models with appropriate visualization techniques such as PCA.
• Solid English skills to effectively communicate with other team members

Due to the nature of the role, it would be nice if you have also:

• Experience with large datasets and distributed computing, especially with the Google Cloud Platform
• Fluency in at least one deep learning framework: PyTorch, TensorFlow / Keras
• Experience with No–SQL and Graph databases
• Experience working in a Colab, Jupyter, or Python notebook environment
• Some experience with monitoring, analysis, and alerting tools like New Relic, Prometheus, and the ELK stack
• Knowledge of Java, Scala or Go-Lang programming languages
• Familiarity with KubeFlow
• Experience with transformers, for example the Hugging Face libraries
• Experience with OpenCV

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com

#LI-Remote

Our Coffee is roasted in New Delhi, the centre of a new specialty coffee revolution. Experience something beyond jut a cup of caffeine.

Our coffee story is much wider, much higher and much deeper than meets the eye. We began in-depth coffee roasting during the worldwide lockdown caused by covid-19 pandemic and lass than 5 month late we founded Saltoro Coffee Roasters with an aim to serve the people great tasting coffee cultivated by Indian farm and roasted to perfection to get the quality products.

Overview: Saltoro Coffee Roasters is a boutique coffee roasting company that is passionate about sourcing, roasting, and delivering the finest quality coffee beans. With a commitment to excellence and a deep appreciation for the art of coffee, we aim to provide coffee enthusiasts with an exceptional and flavorful experience in every cup.

Responsibilities:

Lead Generation: Identify potential clients or customers through various means, such as cold calling, networking, market research, and online lead generation tools.

Market Research: Analyze market trends, customer needs, and competitor activities to identify opportunities for business growth.

Client Acquisition: Develop and maintain relationships with potential clients, understanding their needs, and presenting solutions that align with the company's products or services.

Sales Strategies: Develop and implement sales strategies and tactics to achieve and exceed sales targets.

Product Knowledge: Acquire in-depth knowledge of the company's products or services and effectively communicate their features and benefits to clients.

Presentation and Pitching: Prepare and deliver persuasive sales presentations and pitches to potential clients.

Negotiation: Negotiate contracts, pricing, and terms with clients, ensuring a mutually beneficial agreement.

Sales Reporting: Maintain accurate records of sales activities, client interactions, and progress toward sales targets. Prepare regular reports for management.

Client Relationship Management: Build and maintain strong relationships with existing clients, ensuring their satisfaction and identifying opportunities for upselling or cross-selling.

Collaboration: Collaborate with internal teams, including marketing, product development, and customer service, to ensure a seamless customer experience.

Feedback Collection: Act as a liaison between clients and the company, collecting feedback and insights to improve products, services, and customer satisfaction.

Key Skills:

Sales Skills: Strong sales and negotiation skills are essential for closing deals and growing revenue.

Communication: Excellent communication skills, both verbal and written, are necessary for conveying product information and building relationships with clients.

Market Research: The ability to conduct market research to identify potential clients and stay informed about industry developments.

Product Knowledge: In-depth knowledge of the company's products or services is crucial for effectively presenting and selling them.

Networking: Building and nurturing relationships with potential clients, industry professionals, and partners.

Adaptability: The ability to adapt to changing market conditions and client needs.

Time Management: Effective time management skills to prioritize tasks and meet sales targets.

Customer Focus: A customer-centric approach, understanding and addressing customer needs and concerns.

Problem-Solving: The ability to identify challenges and propose solutions to meet customer requirements.

Team Collaboration: Collaboration with internal teams to ensure smooth operations and customer satisfaction.

Technological Proficiency: Familiarity with CRM software and sales-related tools for managing client relationships and tracking sales activities.

Data Analysis: Basic data analysis skills to interpret sales data and make informed decisions.

Ethical Conduct: Ethical behavior and integrity in all sales and customer interactions.

Resilience: The ability to handle rejection and persist in pursuing leads and opportunities.

Goal-Oriented: A strong focus on achieving and exceeding sales targets and business objectives.

Profile : Social Media Executive (Client Servicing)

Exp: 6 months-2 years

Role: To manage social media accounts of CarWale’s Dealer Partners generating content for social media engagement.

Key Outcomes Expected:

Should be good at understanding client requirements and deliver basis commitment

Ideating, Posting and Promoting content on Social Media platforms (majorly Facebook & Instagram)

Ideating with the team on how to further build the dealer social platforms

Researching on various creative and ad formats available on the social platforms

Coordinate with design team to get creatives in place for social media accounts

Creation of content calendar

Competencies needed to deliver the desired outcome:

• Conceptualising creative ideas for designing
• Creative writing skills to be able to add value to social media engagement
• Good communication skills, to be able to timely & tactfully respond to mails and posts
• Active listener
• Active social media user - FB | Twitter | Instagram
• An eye for detail
• Ability to check and correct text matter
• Team player

Other traits:

• Enthusiastic
• People’s person
• Self-motivated
• Interpersonal skills
• Agile and adaptable
• Open to working on weekends from home
• Time Management

Experience / Qualification / Other Requirements:

• Graduates - BMM/BMS

• Proficient with Laravel/CI/Node.JS/Yii
• Must have at least 1 year of experience
• Able to join office

• Initial Screening
• Telephonic Interview
• Machine Test
• HR Round

BRIDGEi2i Analytics is looking for candidates who are interested to be part of "Our" journey to build a best-in-class organization, driving increased adoption of business analytics across the globe.

Role:

• Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
• Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full stack application development whenever the situation calls for
• Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
• Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
• Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
• Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
• Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
• Stellar business orientation and the ability to link technology and business to devise apt solutions

Requirements

• 6+ years of experience in core Java/J2EE 
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowledge of one the web application framework such as Spring, Struts
• Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Java script, HTML, CSS) 
• Strong knowledge of web services (Restful) 
• Possess advanced knowledge of object-oriented design, data structure and data architectures
• Good knowledge of relation database, SQL and ORM 
• Curiosity and attention to detail 
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions 
• Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.