Customer Support Manager

What We Need

We're looking for someone who’s designed scalable design systems, shipped real products, and

knows the why behind every element they place. You bring empathy for users, a ruthless eye for

simplicity in complex environments — and a solid foundation in core engineering from your

academic background.

Your Craft:

● Figma is your second home — you dream in auto-layouts and components

● You think in systems, not just screens

● You can take a complex AI workflow and turn it into a 3-click joyride

● You’ve worked closely with product and engineering teams to ship cross-platform

features

● Accessibility, responsiveness, and performance aren’t afterthoughts — they’re

non-negotiables

● Animation, motion, and micro-interactions? You use them with purpose

● You’ve designed for SaaS platforms, ideally with data-heavy dashboards or analytics

About Company

Our client is a brand co-creation platform that transforms powerful ideas into authentic, profitable, and experience-led brands that can define the future of brands in key consumption categories. They now have 10 brands that are active and these are available across its own D2C channel, ecomm platforms and general and modern trade channels.

WHAT YOU’LL BE DOING:

• Lead Brand Marketing, Strategy, Content and Communication for existing and new brands
• Creating Brand positioning and differentiation strategies, generating brand anticipation and planning Brand launch keeping in mind the key insights gained from customer and competitor analysis
• Translate brand strategies into brand plans, brand positioning, category, product planning and go-to-market execution plans
• Accountable to lead marketing campaigns, content, understanding the brand well, and integrating the brand communication across all channels
• Own and drive social media presence for the brand
• Develop & conduct marketing campaigns to increase traffic & conversion
• Create & deliver ambitious growth plans for the brand's D2C platforms and take onus of D2C business delivery.
• Driving performance on all performance-marketing channels such as Facebook, Google etc, as well as organic, direct and affiliate sources of revenue and traffic.
• Oversee operation of own websites, app(s), content platform(s) and any other digital D2C initiatives.
• Responsible for customer retention marketing activities and merchandising strategy for scaling up revenue.
• Plan and deliver on retention targets within time and budget with focus on key channels such as Email, SMS & Push Notifications.
• Work closely on increase conversions, cross-sell, and drive platform specific influencer activities, and focus on upselling to increase the customer engagement via multiple digital channels.

WHAT YOU’LL BRING TO THE TEAM:

• 7-10 years business and / or marketing experience in relevant start-up/ e-commerce/ D2C/FMCG organizations handling a large brand or 2/3 independent brands.
• Experience working for multiple brands at a time
• Strong experience using performance marketing to drive traffic growth and brand awareness
• Expertise in a similar role as well as experience building effective multi-channel marketing strategies, including affiliate marketing, PPC, SEO, social media and other digital channels.
• Experience in managing digital first brands both from width & depth point of view
• Strength working with cross functional teams in a high growth environment
• Experience in creating end to end online customer journey

About Company

Our client works in the area of skilling and livelihoods for underserved youth. It is a pioneering program with a strong PPP model, an agency-led

approach to livelihoods and a vision of socio-economic transformation. The NGO runs through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together toward changing lives.

Responsibilities

● Design and execution of research into the impact of an agency-led approach to livelihoods.

● Design and execution of the appropriate baseline surveys in communities.

● Gaining an in-depth understanding of the impact of the NGO program at the community level.

● Identification of research partners as required.

● Building tools and systems for monitoring and evaluation of the Lighthouse program and guiding the work of the data & reporting team.

● Data quality audits for program-specific data across the organization.

Requirements

● Master’s degree in statistics or economics with a specialization in statistical methods, or social sciences with training in qualitative and quantitative research methods.

● Minimum 5 years of work experience in the social sector/ corporate sector.

● Critical thinking

● Analytical ability

● Result orientation

● Excellent written and oral communication in Hindi and English (Knowledge of Marathi

will be an added advantage)

● Creativity

• Drive and own sales and revenue targets from ecommerce operations for the brand marketing campaign on marketplaces and offer management
• Monitor, measure and maintain reports on performance to drive attainment of defined objectives by optimisation
• Plan and execute promotional schemes and campaigns to maximise growth
• Providing insights into latest consumer and shopping trends to identify assortment gaps & selection and plan effective branding strategies Performance marketing Inventory management Catalogue mapping ,listing
• Plan the AOP business closely with the customer and the internal teams – to help deliver the toplines at a quarterly and annual level
• Keep track of all the health and hygiene measure – Stock holding of the e-tailers in terms of the number of days as well as the quality of the stock, ensure correct PO execution, track and ensure availability of our SKUs Work on monthly offtake plan for all brands – tracking the same periodically  and ensuring the right inputs are planned both on-platform and off-platform to drive business
• Manage the e-tailer PnL and ensure that we keep a close track on the profitability of the account and keep a check on the promotional expense
• Opening new platforms for the brand
• 3-4 years of handling ecommerce platforms - Amazon Flipkart,Big Basket

Role: Angular Developer
Exp: 3+ Years
Location: Bengaluru / Bangalore

Job description:- 

• Strong experience of Angular js and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

1. Work closely with our customers to understand their needs and build high-quality user interfaces.
2. Build, test and ship dashboards using frameworks like React, ES6, and Webpack.
3. Work with engineers and senior leadership to turn our vision into a tangible roadmap every quarter.
4. Add positive energy in every meeting or interaction with your coworkers.

Minimum Qualifications

1. B.E/B.Tech/M.Tech in CS/CE/IT
2. Must-have requirements for candidates include proficiency in the following areas/aspects:
3. Git version control system
4. Ability to collaborate and communicate complex technical concepts.
5. Experience working with charting libraries (i.e. ChartJS, Chartist, Grafana).
6. Experience with ReactJS 
7. Experience building highly scalable, high performance, responsive web applications
8. Experience in fundamental front end web technologies including but not limited to HTML, CSS, JavaScript - Minimum work experience 2 years

Languages/Frameworks

Javascript, React, HTML/CSS

Preferred Qualifications

1. Experience building, adopting and maintaining RESTful APIs.
2. A passion for all things UI and Front End
3. Ability to work in a fast-paced and agile development environment
4. Strong customer focus and obsession with quality
5. Experience working with UI for data-heavy products. 

 Who are we looking for? 

1. Someone who is annoyed by the build time it takes for an application to build and has actually done something to optimise it 

2. Has good experience in building Android applications 

3. Experience with the flutter ecosystem is a great plus. 

4. Who likes to think in terms of software and data architecture before opening Android studio. 

5. Comfortable with managing development and deployment of applications. 

6. Open and more importantly excited about learning the new technologies. 

Roles and responsibilities 

1. Participate and contribute in design and development of the core components of the Filo service. 

2. Ensure high quality of software development w.r.t to project architecture, code quality, testing and deployment. 

3. Implement testing frameworks and disciplines as part of every feature development. 

4. Own performance of app in production and implement/push for implementation of systems to monitor, debug and fix an issue in production in lowest TATpossible.
 Advocate good engineering has the highest priority with the only exception of value delivered to the end user.

Benefits

1. MacBook Pro goes without saying 

Join In 

We are a team of educators and engineers who believe there is a lot that can be done when it comes to how people learn things. We believe while a good book is a must, so is a good experience and a good teacher but are unfortunately not well explored. 

Join us on this exploration! 

Salary as Per Market Standards

As a product engineer, you will be responsible for continuous improvement of Cashfree experience for all our customers and end-users. You will dream big but identify and take small steps towards achieving that goal. You will receive great feedbacks at every step of the development cycle from your peers to our customers and end-users.

You may be working on architecting the money disbursement flow or creating most-friendly interface for consumer payment. All our engineers identify as generalist and building products that are useful and delightful are core to our engineering culture.

You're more than a coder. You wil be part of entire product process, from conceptualizing till post-launch evaluation. You should have deep empathy for the users to minimize the gap between what we build and what they need. Have sound judgement to balance between code writing speed and it's maintainability. Knowledge of variety of server-side/frontend frameworks is desirable but not compulsory.