Customer Support Manager

ey Responsibilities

✅ Architect, develop, and deploy AI-powered enterprise applications and intelligent automation solutions.

✅ Translate business requirements into scalable, secure, and production-ready AI systems.

✅ Build and integrate AI/ML capabilities into enterprise platforms and digital products.

✅ Design cloud-native applications leveraging AWS, Azure, or Google Cloud Platform (GCP).

✅ Develop APIs, microservices, distributed systems, and modern integration frameworks.

✅ Implement DevOps best practices, CI/CD automation, and engineering lifecycle processes.

✅ Utilize AI-assisted development tools to improve productivity and accelerate delivery.

✅ Ensure compliance with security standards, governance frameworks, and data privacy requirements.

✅ Collaborate with cross-functional teams, product stakeholders, and business leaders to deliver innovative solutions.

Required Skills

🔹 5+ years of experience in Software Engineering, Solution Architecture, or Enterprise Application Development.

🔹 Strong programming expertise in *Python, Java, TypeScript, or Go*.

🔹 Hands-on experience integrating AI/ML solutions into enterprise applications.

🔹 Experience with cloud platforms such as *AWS, Azure, or GCP*.

🔹 Strong understanding of *APIs, Microservices, Distributed Systems, and Containerization*.

🔹 Experience with *Agile methodologies, DevOps practices, and CI/CD pipelines*.

🔹 Knowledge of secure software development and enterprise governance standards.

🔹 Excellent problem-solving, communication, and stakeholder management skills.

Good to Have

⭐ Experience with *Machine Learning, Generative AI, Intelligent Automation, or LLM-based solutions*.

⭐ Knowledge of *MLOps, Prompt Engineering, Model Monitoring, AI Validation, and LLM Integration*.

⭐ Experience in *Banking, FinTech, Payments, or other regulated industries*.

⭐ Advanced degree in Computer Science, Artificial Intelligence, Engineering, or related fields.

⭐ Certifications such as *AWS/Azure/GCP Solutions Architect, TOGAF, CKA, or Lean Six Sigma*.

⭐ Experience leading engineering modernization, transformation, or automation initiatives.

⭐ Contributions to open-source projects and a passion for emerging technologies.

Role Overview:

The International Inside Sales – Team Lead will be responsible for driving sales growth in global markets, leading a small inside sales team, and ensuring effective client engagement. This role involves prospecting, nurturing leads, converting opportunities, and meeting sales targets for international markets while coaching and motivating the team.

Key Responsibilities:

1. Sales & Revenue Generation

 Develop and implement strategies to achieve monthly, quarterly, and annual

international sales targets.

 Identify new business opportunities in international markets (B2B, retail, e-

commerce).

 Drive the full sales cycle – from prospecting and lead qualification to closing

deals.

 Upsell and cross-sell products to existing international customers.

2. Team Leadership

 Lead, mentor, and guide the inside sales team to deliver on sales goals.

 Monitor performance metrics, provide feedback, and ensure team members are

equipped with the necessary skills and tools.

 Foster a positive, motivated, and performance-driven team culture.

3. Client Relationship Management

 Build and maintain strong relationships with key international customers,

distributors, and partners.

 Handle escalations and resolve customer concerns in a professional and timely

manner.

 Collaborate with the marketing team to create tailored campaigns for specific

regions.

4. Market Intelligence

 Stay updated on global organic food trends, competitor activities, and market

conditions.

 Provide regular reports and insights to management for strategic decision-

making.

Qualifications & Skills:

 Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).

 4–6 years of sales experience, with at least 1–2 years in a team leadership role.

 Experience in international sales, preferably in FMCG, food, or organic products.

 Strong communication, negotiation, and interpersonal skills.

 Target-driven, self-motivated, and able to work under pressure.

 Proficient in CRM tools, MS Office, and online sales platforms.

Key Performance Indicators (KPIs):

 Achievement of international sales targets.

 Conversion rate from leads to closed deals.

 Customer satisfaction and retention rate.

 Team performance and productivity.

Job Title : Python Backend Engineer (with MLOps & LLMOps Experience)

Experience : 4 to 8 Years

Location : Gurgaon Sector - 43

Employment Type : Full-time

Job Summary :

We are looking for an experienced Python Backend Engineer with a strong background in FastAPI, Django, and hands-on exposure to MLOps and LLMOps practices.

The ideal candidate will be responsible for building scalable backend solutions, integrating AI/ML models into production environments, and implementing efficient pipelines for machine learning and large language model operations.

Mandatory Skills : Python, FastAPI, Django, MLOps, LLMOps, REST API development, Docker, Kubernetes, Cloud (AWS/Azure/GCP), CI/CD.

Key Responsibilities :

• Develop, optimize, and maintain backend services using Python (FastAPI, Django).
• Design and implement API endpoints for high-performance and secure data exchange.
• Collaborate with data science teams to deploy ML/LLM models into production using MLOps/LLMOps best practices.
• Build and manage CI/CD pipelines for ML models and ensure seamless integration with backend systems.
• Implement model monitoring, versioning, and retraining workflows for machine learning and large language models.
• Optimize backend performance for scalability and reliability in AI-driven applications.
• Work with Docker, Kubernetes, and cloud platforms (AWS/Azure/GCP) for deployment and orchestration.
• Ensure best practices in code quality, testing, and security for all backend and model deployment workflows.

Required Skills & Qualifications :

• 4 to 8 years of experience as a Backend Engineer with strong expertise in Python.
• Proficient in FastAPI and Django frameworks for API and backend development.
• Hands-on experience with MLOps and LLMOps workflows (model deployment, monitoring, scaling).
• Familiarity with machine learning model lifecycle and integration into production systems.
• Strong knowledge of RESTful APIs, microservices architecture, and asynchronous programming.
• Experience with Docker, Kubernetes, and cloud environments (AWS, Azure, or GCP).
• Exposure to CI/CD pipelines and DevOps tools.
• Good understanding of Git, version control, and testing frameworks.

Nice to Have :

• Experience with LangChain, Hugging Face, or similar LLM frameworks.
• Knowledge of data pipelines, feature engineering, and ML frameworks (TensorFlow, PyTorch, etc.).
• Understanding of vector databases (Pinecone, Chroma, etc.).

Education :

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• Good interpersonal skills: ability to communicate complex concepts. requiring a GCSE in English or equivalent
• Liaise with team members to identify and implement new features and technologies that will provide significant product enhancements and cutting-edge features.
• Must be self-motivated, enthusiastic, hardworking, and possess a willingness to learn.
• Confidence, enthusiasm, and the energy to make a significant contribution to an organization.
• Must be self-reliant and able to work independently or as part of a development team.
• Possess excellent innovative problem-solving skills.
• Evidence of organizational and analytical skills with an ability to research/investigate issues, analyze and consider wider implications, and then compile reports and/or present recommendations

Technical Knowledge

• Executing full lifecycle software development
• Programming well-designed, testable, efficient code
• 4+ years of work experience with React and function components.
• Advanced understanding of; React, Redux, JavaScript, ES6+, Jest.
• Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis. Good experience with HTML5, CSS3, responsive design, material UI
• Expert in Browser Compatibility, Responsive Web Design, Accessibility
• Basic understanding of Node.js, Express
• Experience using common design patterns. High standards for code quality, maintainability, and performance
• High understanding of web development UI/UX design principles and best practices
• Working knowledge of RESTful API Paradigms
• Feel comfortable with: Jira and Git (Bitbucket)
• A natural curiosity for new scripting languages, frameworks, and technologies
• Knowledgeable with Agile – Scrum way of working
• Solid working experience with TDD
• Azure experience
• Knowledge of web security principles, Data Protection Act and GDPR.
• Knowledge of working in an ISO27001 and Cyber Essentials compliant environment.

Opening Position: Android Developer (1 -2 Years)

Job Description: We are looking for a Passionate "Android Developer", Who will create a smooth code for our Projects, Also owning the Project Development ( delivery of Project), Also Grow their skills with the latest technology by participating in the company learning Programs.

Responsibilities

* You will be responsible for application architecture and the development of android apps.

* You would be responsible for "Unit Testing".

* You will be responsible to complete all phases of SDLC.

* You will be responsible for Bug fixing and improving applications.

Company Vision:

Our Vision is to accomplish targets, execute projects with a 100 percent success rate. Our team members believe in action, progress, and continual growth. That's not all, We always come up with unparalleled strategies to help our clients grow their business in the fastest way possible. Our commitment to our work drives us to perform better and keeps us going!

Skills

* You must be updated with restful Api's, Sdk, ADK.

* Solid Understanding of Algorithms.

* Good communication, collaboration, and Team Management skills.

* Proficient understanding of tools such as git.

Why should you be with us :

* Monthly celebrations

* Monthly Recognizations (awards/certificate)

* Learning Sessions

* EPF, Health Insurance (Volunteer enrollment)

* Employee Engagement Activities and many more