Customer Support executive

Key Responsibilities

Lead Generation & Outreach

·      Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.

·      Execute email campaigns targeting prospects to generate leads and create business opportunities.

·      Mine data and extract information of C-level executives from various online sources and tools.

Sales Process Management

·      Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.

·      Assist senior staff in generating and following up on leads.

·      Convince clients, schedule appointments, and manage the sales pipeline.

·      Track sales efforts and monitor results to ensure alignment with targets.

Customer Relationship Management

·      Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.

·      Collect customer feedback and conduct market research to inform business strategy and product development.

·      Maintain CRM systems to manage lead generation, track interactions, and store customer information.

Market & Competitor Analysis

·      Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.

·      Increase business opportunities through various routes to market.

Required Skills & Qualifications

·      Strong communication and interpersonal skills.

·      Proficient in email marketing, cold calling, and LinkedIn outreach.

·      Experience in data mining and CRM systems.

·      Ability to prepare detailed reports and commercial proposals.

·      Strong analytical and organizational skills.

·      Ability to work independently and as part of a team.

·      Understanding of market research and customer feedback processes.

Performance Metrics

·      Number of new leads generated.

·      Conversion rate of leads to appointments and sales.

·      Quality and timeliness of proposals and reports.

·      Customer satisfaction and feedback.

·      Sales targets and revenue growth.

Key skills : Python, Numpy, Panda, SQL, ETL 

Roles and Responsibilities:

- The work will involve the development of workflows triggered by events from other systems

- Design, develop, test, and deliver software solutions in the FX Derivatives group

- Analyse requirements for the solutions they deliver, to ensure that they provide the right solution

- Develop easy to use documentation for the frameworks and tools developed for adaption by other teams

Familiarity with event-driven programming in Python

- Must have unit testing and debugging skills

- Good problem solving and analytical skills

- Python packages such as NumPy, Scikit learn

- Testing and debugging applications.

- Developing back-end components.

Required Skills:

• Proficient with Scala language (Akka HTTP, actors, streams) or Python language
• Proficient with Spark & writing MapReduce applications
• Experience building and optimizing ETL processes, data pipelines, architectures
• Experience with implementation of any data warehouse (Snowflake, BigQuery, Redshift)
• Preferred: Experience with any Graph DB
• NoSQL databases like Mongodb or ElasticSeach

• Full stack product engineering i.e. design, engineer, test, deploy, monitor, and maintain software components to QA and Production environments
• Design & engineer product experience & APIs conforming to defined quality, maintainability, scalability, and performance KPIs
• Build, maintain, and improve continuous integration and delivery lifecycle processes
• Automation of repetitive engineering and production activities

• Engineering in computer science
• 3+ year of relevant experience in product engineering with expertise in building frameworks, reusable components, and APIs
• Expert level skills in analytical & problem solving
• Strong programming and engineering fundamentals like Data Structures,
• Design Principles, TDD, and Performance Tuning to build scalable and performance optimized product
• Ability to communicate clearly in English

• HTML5
• CSS3 (Sass/Less)
• JQuery
• JavaScript (ES6) / TypeScript
• React.js
• Version Control : Git

Overview

Xcelpros is a Global company, headquartered in Chicago (US) with multiple locations in US and Bengaluru, India. Our focus is Tech Innovation, Product Development and Technology Consulting.

We are hiring for our Product Development team and have an immediate need for a Backend Developer / Fullstack MERN Developer. The position calls for someone with a mindset who can build great products, manage multiple projects and related tasks on deadline. We are looking for high-quality and passionate developers that want to be a part of a great product team.

You need to have at least 2 years of demonstrated experience  as a Backend Developer using MERN (NodeJS, MongoDB, PostgreSQL & Express) & GraphQL technologies. The candidate will work closely with our internal teams in the design, development, launch and enhancement of various products.

About XcelPros

XcelPros is a Global company, headquartered in Chicago (US) with multiple locations in US and Bengaluru, India. XcelPros is focused on Tech Innovation, Product Development and Technology Consulting.

XcelPros specializes in technology solutions for Business-to-Business (B2B) and Business-to-Consumer (B2C) areas. We believe technology is the enabler of exponential growth for us and our customers. We are strategists delivering innovative business and technology solutions.  We have been well funded and operational since 2011.

XcelPros and affiliated group of companies are proud to foster a high-performance culture, one that's defined by having the best people, with the skills and determination to deliver above and beyond. We look for insightful and astute professionals who are also forward-thinking, confident, self-motivated and globally minded. Our core team consists of professionals with a wide range of skills and backgrounds.  XcelPros is continuously looking for talented, highly motivated individuals who believe in excellence and are committed to providing superior service to our customers and stakeholders. 

Experience

• Minimum of 2 years of experience in the design and development of  Web and Mobile applications using NodeJS, MongoDB, PostgreSQL, Apollo - GraphQL and React
• You are required to have experience with development in Microservices Architecture 
• Experience with NestJS framework is a major plus
• Hands on experience with GoLang is not mandatory but a major plus

Start Date - Immediate

Positions - 2 (Immediate Need)

Responsibilities

• Minimum of 2 years of hands-on experience building applications in NodeJS, MongoDB, PostgreSQL, Apollo - GraphQL and React
• Strong and mandatory experience of 2 years of experience in building applications using the Microservices architecture in NodeJS
• Strong and mandatory skills in Automating Components, Perceptibility, Configuration Management, Debugging & Consistency while writing Microservices.
• Experience building applications using NestJS or similar frameworks is a major plus 
• Experience building applications and service integrations using Apollo /  GraphQL
• Adhere to best practices of engineering by writing high-quality code.
• Hands on experience in Elastic Search and related technologies
• Hands on experience with one or more testing frameworks such as  Jest
• You are required to write / conduct unit & integration testing to ensure code meets high-quality standards
• Collaborate with multiple stakeholders, including Production Support, BAs, Architect, Project Managers, and Product Owners to deliver high quality solutions.
• Develop, build, configure and unit test solutions from low level designs
• Ensure that solutions meet requirements outlined in the design documentation
• Perform all work to agreed time, cost and quality constraints
• Ensure that developed solutions are peer reviewed and formally documented
• Design, develop, test and document detailed technical specifications for application components built using MERN (MongoDB, ExpressJS, ReactJS, NodeJS) stack and integrations
• Develop and maintain high traffic / high performance React and Node based e-commerce web applications and web services, including support for mobile
• Participate in support activities to help UI developers integrate with APIs / services
• Create and maintain scalable infrastructure leveraging modern AWS cloud platforms
• Knowledge of all development aspects within an Agile SDLC framework, including; estimation, design, development, unit test, code reviews, and documentation
• Develop solutions that satisfy business requirements as outlined in user stories, and within agreed upon timelines
• Ensure solutions are of high-quality with regards to following standards and best practices, as well as satisfying security and performance requirements
• Collaborate effectively with other Agile team members
• Work with the Production Support team in the research and resolution of production issues.
• Prior hands-on experience with architecture for Web and Mobile technologies, E-commerce, Payment Gateways, Data security and encryption is a major plus
• Experience with CICD, containers and container management platforms(Dockers, Docker Swarm/Kubernetes, etc.)
• Knowledge of GOLANG is a major plus
• Good understanding of the Twelve-factor App methodology is a major plus
• Experience defining new architectures and ability to drive project from an architecture standpoint is a major plus
• Experience with Security configuration is a major plus
• Experience in understanding platforms & key AWS services like Elastic Beanstalk, AWS Lambda, ECS, AWS Fargate, EKS, EC2, S3 etc. is a major plus
• Troubleshoot and resolve complex technical issues in cloud integrations
• Highest levels of code quality
• Needs to conduct weekly code reviews
• Ensure timely and quality release of the product in collaboration with other team members
• Must be a self-starter and able to build up presence in the team.
• Perform other related duties as assigned

Technical Expertise / Hands-On Skills:

• MERN (MongoDB, ExpressJS & Node JS)
• PostGreSQL
• Apollo GraphQL
• JEST
• RESTAPIs

Key Deliverables

• Develop very high sense of ownership, the zeal to build scalable applications
• Develop a deep understanding of product development and start-up ecosystem
• Work with a performance oriented team driven by ownership and open to experiments
• Build customer facing technology product for global customers
• Collaborate with development teams to help identify and develop reusable platforms/libraries.

Key Requirements

• Can do attitude
• Highly motivated to bring fresh thoughts to the table
• Highly creative and most importantly willing to exercise it
• Self-starter and self-learner focused on research and learning
• Ability to play a variety of roles and most importantly take accountability
• Ability to communicate openly and embrace various perspectives without judgment
• Believe in a ”No politics” attitude. Politics can be detrimental to yourself and the organization.

Zobaze is an early-stage startup, based out of THUB, Hyderabad.

Experienced developers who can develop Mobile Applications using Flutter.

Work closely with founders on building product.

Requirements -

Strong Knowledge of Java

Experience in building Apps with Android Studio

Product mindset, ability to take product manager hat if required in the future.

Have to do multiple tasks if required

Stock Options ( ESOP )

Note: It's not a 9to5 job.

A lot to learn.