Customer Support executive

• Professional experience in enterprise java software development using Spring MVC framework , RESTful  APIs and SOA
• Experience working in Cloud(AWS)
• Outstanding problem solving skills
• API Development experience
• Exposure to monitoring tools such as ELK, Splunk
• Experience with Selenium for UI automated tests written in Cucumber or Scala
•  Able to handle day-to-day challenges and owning the resolution of issues as they arise.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

Designation - Sr. Frontend developer 

Location - Pune, Maharashtra, India (Onsite)

Work mode - Hybrid 

Salary - Best in the Industry 

Flexible working hours 

Requirement:-

4+ years of production experience with React JS and associated tooling (Redux, Jest, Cypress & BuildPacks)

3 years of JavaScript (and preferably Typescript) experience including asynchronous programming, closures, types, and ES6/ES7.

Thorough understanding of React.js and its core principles including Virtual DOM, Data Binding, State & Props and React Lifecycle and Redux Middleware such as Thunk or Saga.

Experience with front-end technologies such as HTML5, CSS3, LESS, Bootstrap, Material UI, etc.

Experience with code quality and reusability practices (eslint, prettier, CI/CD for front-end repos)

Knowledge of cross-browser compatibilities, responsiveness, and web accessibility standards.

Strong understanding of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development

Have implemented complex features like authentication/authorization, I18N, logging, security, and testing into developer boilerplates to minimize production errors.

Must-Have Skills:-

ReactJS 16+

Redux

Redux middleware

CSS, PostCSS, JSS (Critical)

TypeScript / Javascript

Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.

Qualification:-

Bachelor’s degree in Computer Science or equivalent experience.

What you need to have:

We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community.
Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.

We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.

Job role: 

We’re on the lookout for a Human Resources Manager to own the entire HR activities across the company - everything from recruiting and onboarding to performance management and compensation. The role will involve working, side-by-side, the key business stakeholders to foster a positive environment and make sure the company’s mission and goals are effectively implemented and respected.

Responsibilities:

• Responsible for talent acquisition; employee relations consultation; policy interpretation and application, change management; performance and compensation management; and talent management for business in all the geographies
• Work closely with the Operations team - Distribution Centre & Hubs and  deliver based on the business objectives of the respective geography to meet the HR objectives.
• Ensure Labor Law related compliance across the location with reference to all applicable Labor Laws.  
• Partners with Payroll; HRIS; and Employee benefit functions as required to facilitate smooth functioning
• Drive Employee engagement programs across the locations to enhance productivity and morale building.
• Effective Manpower Planning strategies for present and future requirements across geographies
• Design and implement programs to improve morale and relationships
• Provide counseling for relationship management including dispute resolution and team building
• Prepare periodic reports for management with recommendations and trends
• Provide expertise and offer advice to employees in areas like career planning, employee relationships, strategic development etc.

Requirements:

• 5+ years of experience working as a HR manager or in a similar position preferred
• Experience of working in a manufacturing/retail, intensive operations centric, high turnover multi locations organization set up with diverse workforce like Retail, Ecommerce, Logistics, Manufacturing, Construction, Health care, Consumer facing industries.
• Proven experience developing and executing strategies designed to improve employee morale
• In-depth knowledge and understanding of local and federal laws and HR best practices
• Strong business focus and ability to build trust across all levels in the organization.
• Proven experience developing and implementing solutions to highly complex ambiguous situations that call for ingenuity and creativity
• Open to travel.
• Excellent written and verbal communication skills; strong interpersonal communications skills
• Knowledge of Malayalam essential.

The ability and desire to sell

Excellent communication skills

A positive, confident and determined approach

High degree of self-motivation and ambition

The skills to work both independently and as part of a team

Active listening

Taking Initiatives

Verbal communication skills

Time management

Critical thinking

Self-regulation

About Dapi:

Dapi is a financial technology infrastructure provider that allows businesses to accept and initiate bank transfers at nearly zero fees. We work to remove intermediaries thereby allowing our customers to deliver alternative payment solutions to their end-users. We are building a new financial infrastructure that will enable every company to offer its own embedded financial services. Within one year of our launch, we have managed to attract investments from Y Combinator, Pioneer Fund, and other notable VC funds. Read more about us in TechCrunch and Crunchbase.

What you’ll do

You will have the opportunity to use our leading proprietary tools to web scrape and integrate banks into our system. You will be exposed to a fast-paced, collaborative, and diverse work environment where you will get to see the real-world impact you make right away. We’re a team that openly welcomes new ideas, you will have the opportunity to present your own ideas and work on them once approved by the team.

What’s required

We believe that with a certain coding background, hard skills required for the job can be learned. However, soft skills like drive, passion, and commitment to learning cannot. Therefore, we are keen on finding candidates with the following inclinations:

• Tenacious and hardworking, with the ability to persistently work on a problem without losing sight of the end goal
• Ability to work in a fast-paced, high pressure environment
• Previous experience with TypeScript and Puppeteer is preferred
• Previous experience with web scraping is preferred

• Enhance Customer satisfaction
• Drive Product engagement and help the customers succeed
• Liasoning with Veris clients on daily operations 
• Onboard new customers/clients.
• Building and maintaining relationships with Veris customers across the globe. 
• Working with management on operations strategy and streamlining 
• Schedule and complete quarterly/annual business reviews.
• Client MIS reporting and analytics 
• Working closely with the operations team to ensure strict adherence of service deliverables. 
• Client problem troubleshooting 
• Internal management reporting 

We are looking for: 

• Energetic, motivated, and driven 
• “Get it done” attitude `
• Ability to lead and manage teams
• Clarity of thought & good problem-solving capabilities
• Education is no bar, but a good one always helps 
• Good with computers and technology
• Excellent verbal & written communication skills 

• We are looking for an enthusiastic TeleCaller Representative to contribute in generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

• The goal is to help the company grow by bringing in customers and developing business.