Customer Support executive

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

• Design and develop a comprehensive website using Next.js, integrating both client-side and server-side architecture.
• Build reusable code and libraries for future use, ensuring the technical feasibility of UI/UX designs.
• Optimize applications for maximum speed and scalability across a vast array of web-capable devices and browsers.
• Collaborate with team members, including designers and project managers, to translate business and user requirements into technical solutions.
• Implement robust security and data protection measures.
• Stay up-to-date with emerging technologies and industry trends to incorporate into operations and practices.
• Conduct testing to identify bugs and technical issues before and after deploying.
• Document development processes, code changes, and other technical information for reference and reporting.

• Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
• SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
• Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
• Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
• Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
• Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.

Location -Kolkata/Mumbai

Job Description:

-             Write, edit, and proof articles for Internal Communications

-             Write copies for branding collaterals like posters, brochures etc.

-             Co-ordinate with business units to gather information and craft articles, messages, or newsletters

-             Responsible for managing content and updating the Intranet using the CMS

-             Message and Newsletter creation using builder tool

-             Writing and editing for marketing collaterals

Specification / Skills / Experience

• Good writing experience
• Proficiency in English, a very high standard of both spoken and written language
• Independent and self-manage the work load
• Robust writing skills - the selected candidate will be writing and editing content on a daily basis
• University degree in journalism, media studies or related qualification
• A cross-cultural background
• Ability to manage more than one project at a time working under tight deadlines
• Strong organizational skills
• Working knowledge of Microsoft Word, Excel & PowerPoint, Photoshop (added advantage).

Primary Skills: Excellent writing and communication skills. Exposure to on-line content along with content management skills

Secondary Skills: Exposure to social media; project planning

Founder’s LinkedIn profile

Dheeraj Pandey

(Founder, Investor, & Then-CEO of Nutanix / One of the Indian origin guy out of 10 Board Member of- Adobe / Alumni- IIT, Kanpur & University of Texas, Austin)

https://www.linkedin.com/in/dpandey/">https://www.linkedin.com/in/dpandey/

&

Chandra Nath

(Vice President- Nutanix/ Vice President, Head of International- Ola (ANI Technologies Pvt Ltd) – Alumni- IIT, Kanpur, The University of Chicago Booth School of Business)

https://www.linkedin.com/in/chandranath/">https://www.linkedin.com/in/chandranath/

&

Manoj Agarwal

(Co-Founder at Stealth Startup, Previously SVP Engineering & GM Hybrid Cloud at Nutanix/ Alumni- IIT, Kanpur)

https://www.linkedin.com/in/devreveler/">https://www.linkedin.com/in/devreveler/

• Headquarters: Austin, Texas, United States
• Year founded: 2020.
• Work Location: Bangalore
• Team size: 35-40 (In US from companies like Google, Airbnb, Blizzard, Facebook, Palantir, Microsoft, CapitalOne, Nutanix and Confluent)
• Funding: 50 M USD (raised the largest seed round in the history of Silicon Valley)

Note:

We already have a team of 30-35 people in San Jose, California, United States, now we are building a new team in india and they are hiring 0-5 years of rock stars from top notch colleges (Top 5 ranked IIT’s only & BITS) & companies only.

Note:

Basically, I did not have the exact JD with myself, but I can arrange an Exploratory call for you with above senior and core members of a company (Dheeraj/Chandra/Manoj).

Job Role – Backend developer.

If you think, you are one of them then please reply with your interest and we will take your candidature ahead for next level of evaluation. (No Bar of budget for strong candidate).

Looking forward to taking you to the next level of technology.

Warm Regards,

Rahul Rajput

Senior talent acquisition 

We are looking for an experienced cross platform Mobile Developer with 2-5 years of building performant mobile apps on both iOS and Android platforms.  You are in top 5% of your field and are passionate about creating new products and innovative code.  We are building a solution that deploys elements of tokenization using block chain, ML driven portfolio selection and risk management, and a proprietary alternate secondary market for illiquid securities.  You would be developing and maintaining Cross platform Android and iOS applications. You will be working alongside other engineers and developers working on different layers of the infrastructure.

Key Requirements

• BE/ BTech or MTech/ Dual degree in Computer Science/ Software engineering or similar from a Tier 1 institute.
• Thorough understanding of Flutter and its core principles.
• Proficient in Dart6 Programming.
• Knowledge of Swift, Obj C, Xamarin & native build tools, like Xcode, Gradle (Android Studio, IntelliJ)
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Familiarity with RESTful APIs, JavaScript & React Native
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Be extremely conversant in table stakes software engineering toolchain - Linux/Shell, IDE’s, Git, Debuggers, Profilers.
• Strong knowledge of UI design principles, architecture patterns, and best practices for development.
• Ability to write well-documented, clean code
• Experience launching and managing production mobile apps
• Ability to deep dive into problem-solving and build elegant, maintainable solutions to complex problems, in addition to excellent interpersonal skills.

• To act as Primary Point of Contact for transferees
• To be responsible for overall service satisfaction, coordination with customers and service professionals, and follow-up throughout the relocation service cycle.
• Effectively coordinate, communicate, and manage service delivery with local company vendors and external service providers
• Receive all newly booked initiations.
• Contact transferee immediately upon receipt of new initiation.
• Reply to e-mails and inquiries within 4 working hours.
• Assemble Welcome Kits for all transferees and ensure they are made available to the field consultant well in advance of the scheduled date of service delivery.
• Provide regular updates to the Line Manager with regard to the status of service delivery.
• Ensure all follow-ups with internal/ external customers are made within reasonable time on a regular basis.
• Ensure all transferee records in databases are kept updated and complete at all times.
• Provide full notes on all cases handled. Manage and maintain electronic data and relevant documents in the physical files.
• Provide information for reports in a timely manner when requested.
• Ensure sending and collection of RSQS (Relocation Services Quality Survey) feedback
• Ensure timely updates of Job Log Sheets for each month.
• Ensure timely and accurate invoicing/ billing.
• To receive and acknowledge all related vendor bills, get the same approved by the Manager To create appropriate Account Payable entries in the job costs and forward the approved bills to Accounts, for processing vendor payment.

DESIRED SKILLS

• Very good written and spoken English. Knowledge of foreign languages highly desirable.
• Excellent interpersonal skills including active listening, ability to interact confidently with senior executives, and intercultural sensitivity.
• Ability to read and interpret documents such as service agreements, procedural manuals, process maps & tenancy agreements.
• Ability to write routine reports utilizing Word, Excel, and/or Powerpoint.
• Good organizational and time management skills.
• Good arithmetic and analytical skills

ATTITUDES & BEHAVIOURS

• Ability to work proactively and autonomously, applying experience and common sense in both standard and non-standard service scenarios.
• Attention to detail. Willingness to participate and engage in team activities in order to make a contribution towards better service delivery.
• Willingness to learn new skills to be able to work productively.
• Productivity – Manage a fair workload, manage time well, volunteer for additional tasks where workload allows, and show self-initiative to seek out additional value-added assignments when other work is completed.
• Dependability – Manage commitments, work independently where appropriate, without need for constant supervision, be accountable, handle change, stay focussed under pressure, meet attendance/ punctuality standards.
• Teamwork – Work effectively in a team environment, be flexible and open-minded, actively share information with other company staff members, foster a team orientated environment, and be sensitive to other workloads.
• Initiative – Tackle problems and take independent action where appropriate, seeks out new responsibilities, generate new ideas, and practice self-development.
• Personal Organisation – Keep information and files organized and accessible, respond quickly to information requests from Line Manager and other company staff.
• Perform other duties as directed by the Manager. This may include assisting with other duties within the Branch in the event that staff is on leave, on holiday, or otherwise indisposed.
• Attend training seminars and other on-job-training programs on behalf of the Branch as arranged by the company, which could include domestic travel.