Customer Support executive

We’re on the hunt for a UI/UX Design Intern who’s excited to turn ideas into clean, intuitive designs. You’ll work closely with our experienced team, contributing to real projects and crafting user-friendly digital experiences. If you love solving design challenges, thrive on feedback, and are ready to learn fast and grow faster — let’s talk. We're all about building great things and doing the work it takes to make them happen.

What you’ll do: 

• Work closely with the UX team to understand project goals, user needs, and business objectives.
• Assist in user research, from gathering insights and mapping user journeys to synthesizing findings into actionable ideas.
• Contribute to wireframes, low/high-fidelity prototypes, and interaction flows to bring user stories to life.
• Collaborate on crafting user-friendly, accessible, and visually consistent interfaces that align with brand and usability standards.
• Design visual moodboards, UI screens, and clickable prototype flows to communicate ideas effectively.
• Help maintain and evolve our design system for consistency across projects.
• Stay updated with the latest UX trends, AI design tools, and best practices, and learn how to apply them in real projects.
• Take feedback positively, ask questions, and iterate continuously
• Use AI tools smartly to enhance research, ideation, and design workflows while maintaining quality and creativity.

What we are looking for: 

• Pursuing a degree in Design, Human-Computer Interaction, or a related field.
• Strong curiosity about user behavior and experience design.
• Familiarity with tools like Figma, Framer, or similar.
• Interest or basic experience with AI-powered design tools.
• Strong communication skills and a collaborative mindset.
• A portfolio (academic or personal projects) that shows how you think and solve problems through design.
• This is a 100% work-from-office internship opportunity based in Pune.

Role Overview:

Virtana is looking for a Senior DevOps Engineer to join our R&D Infrastructure team. In this role, you won't just follow conventions — you'll help redefine them. You will own the architecture, build, and day-to-day operations of the GCP-based cloud platform that powers Virtana's SaaS products and the AI-driven observability experience our Global 2000 customers depend on. This is a hands-on senior individual contributor role with meaningful technical leadership scope, working alongside engineers and architects on a unified observability platform.

Work Location: Pune

Job Type: Hybrid

Role Responsibilities:

• GCP Cloud Operations: Develop, deploy, operate, and support production cloud infrastructure primarily on GCP — leveraging GKE, BigTable, BigQuery, Dataflow, Cloud Storage, IAM, and core networking services.
• Reliability & SLAs: Ensure production systems are running at all times with multiple levels of redundancy to meet committed SLAs; lead incident response, root cause analysis, and post-incident reviews.
• Build & Release Automation: Design, implement, and continuously improve scalable CI/CD pipelines and test frameworks leveraged by QA and development teams across the company.
• Infrastructure as Code: Manage large-scale, repeatable deployments using Terraform, Ansible, Puppet, or SaltStack; champion Git-based workflows and version control standards for distributed engineering teams.
• Security & Availability: Maintain the ongoing maintenance, security, patching, and availability of services in line with tight operations, security, and procedural models.
• Monitoring & Alerting: Plan and deliver high-value monitoring and alerting features to support operations, support, and customer-facing reliability — eating our own dog food with the Virtana Platform wherever possible.
• Capacity & Cost: Forecast capacity, plan upgrades, patches, and migrations, and drive cloud cost efficiency across hybrid and multi-cloud environments.
• Cross-Functional Partnership: Work with development, operations, and support personnel to identify, isolate, and diagnose issues; handle support escalations and drive permanent fixes.

Required Qualifications:

• Bachelor's degree in Computer Science / Engineering or equivalent relevant experience.
• 5–7 years of professional hands-on DevOps / SRE experience supporting production cloud environments.
• Strong, demonstrable production experience on GCP — including GKE, BigTable, BigQuery, Dataflow, IAM, and core GCP networking services.
• Deep, hands-on expertise with container orchestration (Kubernetes) and Docker in production.
• Advanced proficiency with at least one infrastructure-as-code / configuration management tool: Terraform, Ansible, Puppet, or SaltStack.
• Solid understanding of networking, firewalls, load balancers, DNS, and database operations.
• Strong working knowledge of Git-based workflows and version control standards for distributed engineering teams.
• Comfort operating hybrid environments that include both Linux and Windows ecosystems.
• Excellent verbal and written communication skills, with the ability to explain highly technical topics to both technical and non-technical audiences.
• Self-motivated, detail-oriented, and able to work both independently and within a globally distributed team.

Good to Have:

• Strong scripting skills and a demonstrated ability to automate operational toil — Python preferred; Bash, Go, or Groovy a plus.
• Hands-on experience designing and operating CI/CD pipelines with Jenkins (Spinnaker, GitHub Actions, or GitLab CI also welcome).
• Exposure to AWS or other public clouds in addition to GCP.
• Experience operating SaaS platforms built on microservices architectures.

The responsibilities would include, but not be limited to, the following:

Financial Reporting: You will be providing timely and accurate financial reporting to management together with strategic insights on the company s financial position. 

Accounting Systems and Processes - Understanding requirements, identifying, evaluating and implementing the most suitable accounting system/ tools needed to support the accounting needs of the organization

Implementing best in class accounting practices and Internal Control procedures considering:

• Accounts Payables - Purchase to Procurement Cycle & Policies, SOPs and SLAs
• Accounts Receivables - Billing Processes and Systems to raise timely invoices and perform ageing analysis
• Revenue and Cash Reconciliations and suggesting and implementing SOPs and SLAs

Financial Closure - Ensure timely and accurate monthly closures. Consistent analyzing of financial data and presenting financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress, changes and keep senior leadership abreast of the financial status;

Audit - Ensure timely year end financial closures – Statutory, Tax and IFC. Handle end to end audit process and ensure timely completion of audits

Compliances and knowledge - Understand the applicability and ensure compliance with all the relevant statutes impacting the company. Keep abreast with all regulations impacting the companies accounting, compliance and reporting requirements as well as those impacting the company’s operations. Understanding of Income Tax, GST, imports and exports, FDI Regulation, Companies Act, and other tax regulations

Automation - Identify and implement processes to automate all routine repetitive tasks.

Assisting leadership in the annual budgeting and planning process; administering and reviewing all financial plans and comparing to actual results with a view to identifying, explaining and correcting variances as appropriate;  

 Leveraging strengths of the finance team members; providing clarity on the roles and responsibilities; developing and implementing training programmes to maximize and help them reach optimal individual and organizational goals; 

About the Role 

As a result of our rapid growth, we are looking for a Java Backend Engineer to join our existing Cloud Engineering team and take the lead in the design and development of several key initiatives of our existing Miko3 product line as well as our new product development initiatives. 

Responsibilities 

•  Designing, developing and maintaining core system features, services and engines
• Collaborating with a cross functional team of the backend, Mobile application, AI, signal processing, robotics Engineers, Design, Content, and Linguistic Team to realize the requirements of conversational social robotics platform which includes investigate design approaches, prototype new technology, and evaluate technical feasibility
• Ensure the developed backend infrastructure is optimized for scale and responsiveness 
• Ensure best practices in design, development, security, monitoring, logging, and DevOps adhere to the execution of the project. 
• Introducing new ideas, products, features by keeping track of the latest developments and industry trends 
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules

Requirements 

• Proficiency in distributed application development lifecycle (concepts of authentication/authorization, security, session management, load balancing, API gateway), programming techniques and tools (application of tested, proven development paradigms)  
• Proficiency in working on Linux based Operating system. 
• Working Knowledge of container orchestration platform like Kubernetes
• Proficiency in at least one server-side programming language like Java. Additional languages like Python and PHP are a plus 
• Proficiency in at least one server-side framework like Servlets, Spring, java spark (Java). 
• Proficient in using ORM/Data access frameworks like Hibernate,JPA with spring or other server-side frameworks. 
• Proficiency in at least one data serialization framework: Apache Thrift, Google ProtoBuffs, Apache Avro,Google Json,JackSon etc. 
• Proficiency in at least one of inter process communication frameworks WebSocket's, RPC, message queues, custom HTTP libraries/frameworks ( kryonet, RxJava ), etc.  
• Proficiency in multithreaded programming and Concurrency concepts (Threads, Thread Pools, Futures, asynchronous programming). 
• Experience defining system architectures and exploring technical feasibility tradeoffs (architecture, design patterns, reliability and scaling)
• Experience developing cloud software services and an understanding of design for scalability, performance and reliability
• Good understanding of networking and communication protocols, and proficiency in identification CPU, memory & I/O bottlenecks, solve read & write-heavy workloads. 
• Proficiency is concepts of monolithic and microservice architectural paradigms. 
• Proficiency in working on at least one of cloud hosting platforms like Amazon AWS, Google Cloud, Azure etc.   
• Proficiency in at least one of database SQL, NO-SQL, Graph databases like MySQL, MongoDB, Orientdb 
• Proficiency in at least one of testing frameworks or tools JMeter, Locusts, Taurus 
• Proficiency in at least one RPC communication framework: Apache Thrift, GRPC is an added plus 
• Proficiency in asynchronous libraries (RxJava), frameworks (Akka),Play,Vertx is an added plus 
• Proficiency in functional programming ( Scala ) languages is an added plus 
• Proficiency in working with NoSQL/graph databases is an added plus 
• Proficient understanding of code versioning tools, such as Git is an added plus 
• Working Knowledge of tools for server, application metrics logging and monitoring and is a plus Monit, ELK, graylog is an added plus 
• Working Knowledge of DevOps containerization utilities like Ansible, Salt, Puppet is an added plus 
• Working Knowledge of DevOps containerization technologies like Docker, LXD is an added plus  

Role - Senior FW Engineer
Location - Ahmedabad

 
Looking for a person to work on our control system firmware for electric vehicles. The person will be spearheading the development of automotive quality control system firmware working with the system intelligence team  and with the Hardware team to bring out next generation subsystems for the product impacting the entire EV market.

Qualifications: B.E./ B.Tech. (Electronics/ Electrical/ Mechatronics/ Mechanical)

Employment: Permanent / Full Time

Location: Ahmedabad

Experience: 3 to 5 years in Firmware development

Job Responsibilities

1. Working with motor controller firmware and control systems.
2. Working with PFC and PSFB sections of charge controllers.
3. Working closely with the System Intelligence team to implement system control algorithms.
4. Write maintainable, MISRA compliant, safety compliant code.
5. Unit test the system for its requirements.

Eligibility

1. 3 to 5 years of experience in firmware development.
2. Automotive firmware development experience is a plus.
3. Familiar with firmware concepts such as RTOS and bootloaders.
4. Experience in working with safety critical systems.
5. Experience with MISRA C.
6. Experience with unit testing frameworks. 
7. Familiarity with TDD methodologies.
8. Experience with version control tools such as Git , SVN.

Must Haves:

Proven track record of handling sizeable payment gateway reconciliation cycle from end to end for min 5 years and overall experience of 8 years.

Knowledge of automating the entire payment gateway reconciliation with the help of tools and making sure internal controls adhere with respect to the process.

Robust negotiation skills with all PG’s and maintaining professional cordial relationships with them and see how the work is getting done from them.

Managing a team and driving the PG process smoothly.

Experience from on-boarding new merchants' bank reconciliation till settlement.

Good To Haves:

Knowledge of ERP as well as accounting including advance excel formulas along with strong analytical Skill.

Sound knowledge of GST, Processing of Invoices on Gross Settlement/Net Settlement, Debit notes, credit notes, etc.

Responsible for robust communications for any PG related matters to internal and external stakeholders.

Experience in managing a team and driving the PG process smoothly.

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics