Customer Support executive

Who are we?

Trendlyne is a funded, profitable products startup in the financial markets space. We have cutting-edge analytics products built for Indian and US customers, for stock markets and mutual funds.

Our founders are IIT + IIM graduates, with strong tech and marketing experience. We have top finance and management experts on the Board of Directors.

What do we do?

We build powerful analytics in the US and Indian stock market space that are best-in-class. Organic growth in B2B and B2C products has already made the company profitable. We deliver 1 billion+ APIs every month to B2B customers, and have a B2C website and app.

Visit us at trendlyne.com, or look for the Trendlyne mobile app on the Google Play Store:

https://play.google.com/store/apps/details?id=com.trendlyne.markets

Tech Stack:

• Postman
• Newman
• Bruno 
• Playwright
• Selenium
• Puppeteer 

Job Responsibilities : 

• Design, develop, and maintain scalable UI and API automation frameworks from scratch.
• Build and execute automated test suites for frontend, backend, and API applications using tech stacks like Playwright, Selenium, Puppeteer, Postman, Newman, and Bruno.
• Develop automation for web applications, APIs, and distributed microservices.
• Perform white-box and black-box testing to ensure application quality.
• Integrate automation suites into CI/CD pipelines using tools like Newman and Bruno CLI.
• Identify, track, and resolve defects while improving test stability, execution speed, and overall automation efficiency.
• Collaborate with developers, DBAs, and product managers to ensure quality throughout the development lifecycle.
• Mentor junior QA engineers, review automation scripts, and promote best practices in quality engineering.
• Drive continuous improvements in automation frameworks, testing methodologies, and engineering processes.

Required Skills & Qualifications:

• 4+ years of experience as an SDET, Automation Engineer, or Full-Stack QA.
• Hands-on experience with UI automation using Playwright, Selenium, and/or Puppeteer.
• Strong experience in API testing and automation using Postman / Newman or Bruno.
• Proficient in JavaScript for building automation scripts, API test assertions, and test utilities.
• Strong understanding of REST APIs, HTTP/HTTPS, JSON, authentication mechanisms (JWT/OAuth), and microservices architecture.
• Experience with white-box and black-box testing, and automation design patterns such as Page Object Model (POM).
• Familiarity with BDD frameworks (e.g., Cucumber) and modern testing practices.
• Experience with Git and integrating automation suites into CI/CD pipelines using Jenkins, GitHub Actions, or GitLab CI.
• Working knowledge of SQL for database validation and backend testing.

JOB DETAILS:

- Job Title: QA Team Lead

- Industry: SAAS

- Experience: 8-10 years

- Working Days: 5 days/week

- Job Location: Surat

- CTC Range: Best in Industry

Required Skills: QA Process Setup & Strategy, Team Leadership & People Management, Manual Testing Expertise (SaaS Focused), QA Tools & Bug Tracking Proficiency

Criteria:

1. Must have 8–10 years of QA experience in B2B SaaS.

2. Must have 3–5 years of experience as a QA Lead or QA Manager (leading and managing a QA team).

3. Must have strong hands-on manual testing experience (UI/UX + API testing).

4. Must be able to set up QA processes from scratch for SaaS products.

5. Must be proficient in test planning, writing test cases, and managing full QA cycles.

6. Must have strong knowledge of regression, smoke, and sanity testing.

7. Must have experience using ClickUp, JIRA, or similar tools for test case and bug management.

Description 

Profile Overview:

We are looking for a skilled and hands-on QA Team Lead to manage our Quality Assurance team and help improve the overall product quality. This role includes both leadership and practical testing responsibilities. The ideal candidate should be able to set up strong QA processes from scratch, guide the QA team, and ensure smooth and successful product releases. Experience in B2B SaaS, especially in the hospitality industry, will be a plus.

Roles & Responsibilities:

1) Quality Strategy & Process Setup

• Create and follow the best QA practices for our hospitality SaaS products.
• Set up manual and automation testing systems from the ground up.
• Manage the full QA process — from understanding requirements to testing and final sign-off before release.

2) Team Leadership & Management

• Lead and support the QA team members in their day-to-day work.
• Organize training to help the team improve their skills.
• Manage team workload and assign tasks effectively across different projects.

3) Testing & Execution

• Read product and technical documents to plan testing.
• Write detailed test plans, test cases, and checklists.
• Manage all testing stages including regression, smoke, and sanity tests.
• Verify fixes and issues after updates go live.

4) Tool & Workflow Management (ClickUp)

• Use ClickUp or similar tools to manage test cases, bugs, and team tasks.
• Define rules for bug severity and manage the bug tracking process.

5) Automation (Optional but Preferred)

• Automate repetitive tests like regression or smoke tests.
• Use tools such as Selenium, Cypress, or Playwright if possible.

6) Cross-Team Collaboration

• Work closely with Product Managers, Developers, and Support teams.
• Be the final checkpoint for product quality before release.

7) Reporting & Metrics

• Track QA performance — number of bugs, test coverage, and more.
• Share regular updates and reports with leadership.

Key Skills Needed:

• Experience leading QA teams and setting up QA processes.
• Strong knowledge of SaaS products and manual testing.
• Some experience with test automation tools is preferred.
• Comfortable using tools like ClickUp, JIRA, or similar.
• Good at problem-solving and attention to detail.
• Strong communication and teamwork skills.

Requirements:

• 8–10 years of overall QA experience in B2B SaaS companies.
• 3–5 years in a QA lead or manager role.
• Hands-on experience with manual testing, UI/UX testing, and API testing.
• Knowledge of automation tools like Selenium, Cypress, or Playwright (preferred).
• Experience using project management tools like ClickUp or JIRA.
• Good written and spoken communication skills.

• 1 - 5 years of Experience
• Strong Experience in HTML 5, CSS 3 and Bootstrap 3,4 
• Material UI
• Responsive design in website and mobile
• Grid System
• React.js an added advantage

Ability to learn quickly and work in a fastest growing technology

Required Skills:

•           Basic understanding of machine learning concepts and algorithms

•           Proficiency in Python and relevant libraries (NumPy, Pandas, scikit-learn)

•           Familiarity with data preprocessing techniques

•           Knowledge of basic statistical concepts

•           Understanding of model evaluation metrics

•           Basic experience with at least one deep learning framework (TensorFlow, PyTorch)

•           Strong analytical and problem-solving abilities

Application Process: Create your profile on our platform, submit your portfolio, GitHub profile, or sample projects.

https://www.talentlo.com/

• Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
• Provide Functional Consulting & Business analysis by gaining industry knowledge of various business domains such as Online Retail, Manufacturing, Wholesale, Distribution, Automobile etc, with industry best practices.
• Evaluate customer’s business requirements, needs and objectives and convert the same to company processes, solutions, and modules being implemented.
• Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
• Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
• Prepare a business requirement document (BRD) for our customer’s business needs.
• Prepare a detailed scope of work (SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Manage the full life cycle of Odoo ERP Implementation and Testing phases. Analyze and report any malfunctions found in our customized solutions or standard Odoo ERP features and functionalities to the technical team. (for example, by testing different business cases or impersonating users)
• Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
• Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
• Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
• Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.
• Collaborate with other IT professionals (Technical Developers & Business Analysts) to define and implement solutions related to ERP.
• Responding to customer tickets/queries (about our products, services, solutions, ongoing ERP projects & maintenance contracts) in a timely and accurate way, via phone, email, virtual meeting or chat.
• Possessing excellent business application knowledge to enhance customer support.
• Update our internal ERP system with information about technical issues reported by the customer and useful discussions with customers.

 PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office!

Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

Job Title: Business Development Associate

Location: Gurgaon

Work Setting: Office-Based (WFO)

Industry: Ed Tech

Functional Area: Inside Sales

Shift: Day Shift / Night Shift (optional)

Roles & Responsibilities:

As a Business Development Associate, you will:

Help students choose the perfect learning course from our educational offerings.

Kickstart phone conversations with parents who've experienced demo classes for their kids.

Nurture potential customers and seal the deal within the sales cycle.

Effectively communicate with leads through email and calls.

Keep precise digital records of call information.

Achieve monthly sales targets and meet input metrics.

Hiring Criteria:

Training Period: 21428 (Stipend)

Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

Required Skill: Excellent Communication

Experience Required: 0-3 Years (Freshers welcome!)

Minimum Education: Graduation

Graduation Years: 2018-2024 passouts

Important Criteria:

Willingness to work 5 days a week.

Thrive in a startup environment with high-intensity learning and rapid growth.

Job Location: Gurugram

Major Responsibility/ Job Responsibility:    

Strong knowledge with Java frameworks (Spring, Hibernate, Mybatis)

Strong core Java 7 or Java 8 skills (with good understanding of multithreading and performance tuning)

Strong understanding of object-oriented design patterns.

Strong experience in Architecture & Designing, Web services (Rest or SOAP)

Good knowledge on Jasper Reports, iReports & XML

Strong understanding and experience on JavaScript (object oriented), AJAX, JQuery, Anuglar 2 or 4, Primefaces

Good knowledge on SQL and PL/SQL for Postgres, Oracle database

Good understanding of application and web servers – JBOSS, TOMCAT, JETTY

Hands- on experience for Eclipse IDE

Self-learner willing to experiment with latest features

Team player, willing to take responsibility and contribute

Experience in Waterfall/Agile development

Good communication skills both written and oral.

Hands on Experience with Unit Testing of Application using Junit Framework.

Key Result Areas:

Requirement analysis, design, Coding & unit testing

Technical documentation

Timely delivery of module with good quality

Sound knowledge on OOAD

Sound knowledge on n-tier, MVC architecture

Necessary Qualification/ Technical Skills:

2-5 years of total IT experience

Strong knowledge with Java frameworks (Spring, Hibernate, mybatis,)

Strong core Java 7 or Java 8 skills (with good understanding of multithreading and performance tuning)

Strong understanding and experience on JavaScript (object oriented), AJAX, JQuery, Anuglar 2 or 4,Primefaces

Good knowledge on Jasper Reports, iReports & XML

Good knowledge on SQL or PL/SQL for Postgres, MySQL, Oracle database.

Good understanding of application and web servers – JBOSS,TOMCAT,JETTY

Desirable:

Experience in short release cycles & full software life cycle.

Entire SDLC knowledge

Demonstrated problem solving, analytic and troubleshooting skills.

Basic/Advanced Java Certification

Special Skills (If Any):

Experience in Performance Tuning and creation of secured applications

Experience with high volume and highly scalable application is a plus.

Experience in Transport, Logistics & Finance domain