Customer Support Engineer

SERVICE ENGINEER- Pharma Packaging

BASE – ITI/ Diploma/ B E Electronics or Industrial Automation, Instrumentation, Mechatronics.

Skills & Experience – 3+ years in Field Service preferably from FMCG, Food/Bev or Pharma industry.

Travel Warrior. Always ready to travel on short notice; Pan India and or other countries as per

job requirements. Sometimes on Holidays or weekends.

Description:

The role of the Service Engineer is to provide professional after sales service and support for customers by performing field service installation, startup, repairs and maintenance of high-speed Packaging Machines. The Service Engineer will work within the

guidelines, established by the Director of Service & Manufacturing and will follow the established procedures when representing

Essential Functions:

Build customer relationship in a professional manner through solution-oriented communications and service, providing both on-site and telephone support.

 Responsible for installation expertise, calibrating, configuring, testing, maintaining,

evaluating and troubleshooting, pre-commissioning, commissioning and repair as necessary to associated equipment.

 Must be self-motivated with ability to work & think well independently.

 Perform scheduled and un-scheduled maintenance of equipment and associated equipment.

 Provide installation expertise at customer sites as well as conducting pre-installation assistance.

 Read and review blueprints, plans, specifications and other documentation to prepare for startup, service or troubleshooting any breakdowns.

 Responsible for on-site training of customer personnel and inbound technicians on proper operation and maintenance of their equipment’s as per ACE Technologies Standards.

 Work with engineering, project management, spare parts and management groups to resolve escalated problems.

 Provide written service & expense reports to Service Manager on all activities carried

out on site and complete all required documentation in a timely manner.

 Properly document, label, and return all defective parts resulting from repair.

 Make technical recommendations to Technician’s, Operators and Artisans.

 Work closely with the Service Team & Service coordinator to ensure site work is carried

out in the required order, for completion by the required timeline.

 Comply with all safety policies, practices and procedures at all times. Develop and

maintain safe habits and practices with regard to safety requirements on site and in the

manufacturing facility and report any breaches or concerns on health and safety matters

to the Service Manager or HR Dept.

 Ensure all materials, tools and equipment provided to you, are kept safe, and secure.

Ensure all are calibrated in good working order to ACE Technologies requirements.

 Assist in manufacturing or engineering with customer projects, as well as unit

refurbishment at the customer site or the ACE Technologies manufacturing facility.

 Assist the spare parts department with recommended spare parts and wear parts to existing and new customers.

 Provide technical support to other Field Service Engineer / Technician on the field or in- house

 Overtime may be necessary as work load dictates. This may include weekdays or weekends.

 Must be able to use a computer for creation of reports and data entry required.

 Must be able to use a smartphone and any related applications required for the job or

timekeeping.

 Must maintain clean and professional appearance while working with customers, vendors and colleagues.

 Accept other responsibilities as requested or required by the Service Manager or the Company as needed.

 Must participate in training opportunities as determined by the Company.

Required qualifications and skills:

 A Bachelor& degree / Diploma.

 3+ Years in Service Engineering experience of Packaging Equipment in Pharma Industry.

 Preference: Blister Packaging, Cartoning, Filling Line and Conveyors.

 Able to complete projects in a timely manner

 Excellent computer literacy is must and knowledge of visualization would be preferred.

 The ability to work with multiple discipline projects.

 Excellent organizational, time management, leadership, and decision-making skills.

 Strong written and verbal communication skills.

We are looking for a highly skilled Full Stack Developer (MERN Stack) with 3–5 years of experience to join our growing team. You will have the opportunity to work on cutting-edge technology solutions, build products from scratch, and contribute to scalable systems handling large volumes of data.

Key Responsibilities:

• Design, develop, and maintain scalable full-stack applications
• Build responsive and high-performance user interfaces using modern frontend frameworks
• Develop robust backend services and APIs
• Ensure seamless system performance while handling large-scale data without slowdowns
• Collaborate with cross-functional teams (product, design, QA) to meet business goals
• Optimize applications for maximum speed, scalability, and reliability
• Participate in architecture discussions and contribute to technical decisions

Required Skills & Qualifications:

Frontend

• Strong experience in React.js
• Hands-on experience with Next.js (mandatory)
• Good understanding of UI/UX principles and responsive design

Backend

• Solid experience in Node.js
• Experience with Python or Java is a plus
• Strong knowledge of RESTful APIs and microservices architecture

Databases

• Strong experience with SQL (mandatory)
• Experience with MongoDB is a plus
• Caching & Messaging
• Experience with at least one: Redis, Kafka, or Cassandra

Other Requirements

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, collaborative environment
• Good communication and stakeholder management skills

Good to Have:

• Cloud certifications (AWS / Azure / GCP)
• Experience working on high-scale or distributed systems
• Exposure to DevOps practices and CI/CD pipelines

Why Join Us:

• Opportunity to work on cutting-edge tech and greenfield projects
• Ownership and freedom to build solutions from scratch
• Collaborative and growth-focused work environment

We are looking for an experienced Program Manager to lead end-to-end delivery of complex technical programs. The TPM will collaborate with engineering, product, QA, DevOps, and business teams to plan, execute, and deliver high-impact initiatives on time and within scope.

Responsibilities

• Own program planning, execution, tracking, and delivery
• Translate business requirements into technical scope and milestones
• Work closely with engineering teams (Backend, Frontend, Mobile, QA, Cloud, Security)
• Manage project schedules, risks, dependencies, and budgets
• Drive scrum/Agile ceremonies and ensure delivery excellence
• Coordinate across multiple teams and stakeholders
• Track KPIs and publish weekly status and dashboards
• Identify blockers and drive problem resolution
• Ensure quality, security, and performance standards are met
• Manage vendor/third-party collaboration when required

🚨 We’re Hiring: System Administrator (Min. 1.5 Years Experience) – Kolkata 🚨

📍 Location: Kolkata

💼 Experience: Minimum 1.5 years

💰 Salary: Up to ₹20,000/month (Negotiable based on skills)

🕒 Shift: Rotational

🧑‍💻 Joining: Immediate

🔧 Key Responsibilities:

• Network management & monitoring
• Desktop support & remote desktop troubleshooting
• Linux system handling (Preferred)
• Hardware installation & troubleshooting
• Basic server maintenance

About Root Node

We’re an early-stage startup building intelligent tools for planning, scheduling, and optimization—starting with timetabling and warehouse logistics. Backed by deep domain expertise and a growing customer pipeline, we’re now building our core tech team. This is not just a coding job — it's a chance to build something meaningful from the ground up.

About the job

• Design and implement robust backend systems and APIs using Java or similar backend language and Spring Boot or equivalent frameworks
• Integrate backend services with existing custom ERP systems 
• Work closely with the founder on product architecture, feature prioritization, and go-to-market feedback
• Take full ownership of features — from system design and development to deployment and iterative improvements
• Help shape our engineering culture and technical foundations

You're a Great Fit If You:

• Have 3+ years of experience in backend development
• Are strong in Java or similar languages (e.g., Kotlin, Go, Node.js)
• Have solid experience with Spring Boot or equivalent backend frameworks
• Have integrated with ERP or enterprise systems in production environments
• Are comfortable with both SQL (PostgreSQL) and NoSQL (MongoDB)
• Understand REST API development, authentication, Docker
• Have an entrepreneurial mindset — you're excited about ownership, ambiguity, and making decisions that shape the product and company
• Want more than just a job — you want to build, solve, and learn rapidly

What We Offer

• Competitive salary
• High degree of ownership and autonomy
• Ability to shape the tech and product direction from Day 1
• Transparent and fast decision-making culture
• A builder’s environment — solve real-world problems with real impact

Data Engineer - Python

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

Your future role within QRT

• Use Python web frameworks such as Dash or Streamlit to make latency data accessible to end users.
• Leverage OpenAI API to analyse and generate insights by using latency data and provide visualization interface to end users.
• Improve the Latency Data API to provide seamless access to latency data for end users, including researchers, support, and other teams within QRT.
• Optimize and fine-tune Large Language Models (LLMs) for use cases in natural language understanding, data processing, and predictive modelling. 

Your present skillset

• 4+ years' experience in a related field
• Advanced Python and OpenAI API proficiency.
• Good with LLM Concepts.
• Experience with large data sets, visualizations, and reports.
• High standards in code quality and development practices.
• Proficiency in managing structured/unstructured data.
• Expertise in scalable data systems.
• Strong AI/ML skills for pattern and anomaly detection.
• Experience with CI/CD processes and DevOps.
• Experience in the financial/trading sector.
• Familiarity with latency-sensitive systems and performance optimization

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more. 

In our quest to do more, we are looking for a fantastic Java Tech Lead to join us in a hybrid setting from New Delhi. Below are some (seriously important) green flags that we are looking for from you: 

🟢 Ability to build and repeat the vision, not just work on tasks in the new phase of your career

🟢 The excitement to architect awesome products and resilient teams

🟢 Preparedness to move into enterprise-ready environments 

🟢 Build team motivation, delegate smartly and create a career path

This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and has a deep understanding of Java technologies.  Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 10-14LPA.

What you will do: 

• Collaborate with the client to understand problem statements and provide solutions for the same.
• Explain client requirements to the project team and plan and delegate work requirements
• Ensure the applications are released to production in the committed timeline
• Work with the QA team to ensure the code developed by the team passes the necessary quality check.
• Document application changes and development updates
• Set and evolve standards and best practices for our application development team 
• .Guide and mentor junior developers and engage in regular learning activities
• Oversee development process compliance and CI activities.

What you will bring: 

• 4 years minimum detail-oriented experience as a Senior Software Engineer.
• Experience in client interactions and/or are looking forward to doing that (preferred if, you have worked in B2B application development for large enterprises 🟢)
• Prior experience of at least one large project with a few people under your belt. (🟢)
• Expert-level knowledge of Java, Spring Boot, Oracle/Postgres.
• Expert-level knowledge on one or all of Hibernate/JPA/MyBatis.
• Experience in RESTful services and fundamentals of MVC architecture.
• Experience in working with and configuring web and application servers, such as Apache/Nginx/Tomcat.
• Proficient understanding of build tools, such as Maven/Gradle and code versioning tools, such as Git/SVN.
• Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.

As a Java Tech Lead, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.

If leading a squad that implements digital transformation solutions at the intersection of data science and AI excites you, and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here. 

Lets talk!