Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
Company social profiles
Similar jobs
Company: UpGrad
Position
Academic Counselor
Location
Gurgaon
Salary
Gurgaon INR 3.15 LPA to 6 LPA (Based on skills,interview, experience)
Working days :
6 days
4 days inside sales (work from office)
2 days field sales (expenses would be reimbursed by the company)
Working hours : 10am to 7pm
Experience Required
Minimum 1 Year in ED TECH Sales
About the Role
We are looking for passionate and highly driven Academic Counselors to join our dynamic team. The ideal candidate will play a pivotal role in guiding students in their upskilling journey by recommending suitable courses in Data Science and other emerging Tech.
domains. If you have a flair for sales, excellent communication skills, and a passion for education, we'd love to meet you.
Key Responsibilities
- Counsel prospective learners via phone, email, or in-person to help them understand the value and benefits of our tech programs.
- Drive sales conversion by identifying student needs and recommending suitable programs.
- Manage the complete sales cycle: lead qualification, counseling, follow-ups, and closure.
- Maintain accurate records of leads, interactions, and outcomes using CRM tools.
- Meet or exceed monthly targets and KPIs.
- Provide detailed course information, industry insights, and address queries effectively.
Required Skills & Qualifications
- Bachelor's degree in any field.
- Minimum 1 year of experience in a Ed-Tech Sales
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to influence and negotiate.
- Self-motivated and target-driven with a problem-solving attitude.
- Tech-savvy and comfortable working in a fast-paced environment.
Preferred Qualifications
- Prior experience in selling Data Science, Tech, or Professional Certification Courses is a plus.
- Knowledge of CRM software (e.g., Salesforce, Zoho) preferred.
What We Offer
- Opportunity to work with a high-growth and mission-driven team.
- Continuous learning and growth opportunities in the ed-tech space.
- A vibrant and collaborative work culture.
Call to Action
Apply now if you're ready to transform careers and make a lasting impact in the tech education ecosystem!
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
React Native
Javascript
GitHub
Job Description
- Build pixel-perfect, buttery smooth UIs
- Leverage native APIs for deep integrations
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Maintain code and write automated tests to ensure the product is of the highest quality
Requirements
- 2+ years of relevant industry experience in React Native
- A deep understanding of JavaScript
- Familiarity with video recording, playback, and uploading libraries
- Experience with Native Android app deployment
- Familiarity with modern front-end build pipelines and tools
- Familiarity with RESTful APIs
- Familiarity with code versioning tools (such as Git)
- Working with TA Lead to build the talent pool to support business forecast.
Understand hiring requirements and ensuring on time closure of the same.
Present shortlisted candidates and provide detailed profile summaries.
Identifying and engaging high-quality prospects and candidates by utilizing advanced internet searching skills, social media, social networking, cold calling, and other advanced recruiting techniques.
Manage the candidate status and communication in our applicant tracking system.
Actively involved in employer branding initiatives.
NodeJS (Node.js)
Express
MongoDBTitle:
Node Js Developer
Ideal candidates will have 1-3 years of experience in Node JS and AWS.
Responsibilities:
- Translate application storyboards and use cases into functional applications
- Design, build and maintain efficient, reusable, and reliable Node JS code
- Ensure the best possible performance, quality, and responsiveness of applications
- Identify bottlenecks and bugs, and devise solutions to these problems, Help maintain code quality, organization, and automation.
- Triage and resolve complex + systemic issues reported on existing production systems
- Communicate effectively with product owners, and development team members to facilitate understanding of deliverables, estimates, and prioritization
- Contribute to production deployments, including documentation of technical specifications and release notes
- Designs and develops quality software that conforms to department standards and code style
- Writing reusable, testable, and efficient code, create automated test cases following TDD/BDD best practices
- Maintain and enhance existing NodeJS codebase.
- Organize an agile development process that facilitates collaboration, provides transparency, empowers the project team, surfaces and resolves impediments,delivers high-quality software, focuses on delivering business value, and continuously looks to improve.
- Take on a championship role in on-time, high-quality delivery of products through the entire application lifecycle.
What will you work on?
- Architecting clever technical solutions
- Hands-on development using NodeJS and other Javascript frameworks
- Recommend technical frameworks and tech stacks
- Define REST, or GraphQL APIs, document APIs and develop the API handlers
- Design and develop with serverless and scalable systems
- Integrate with 3rd party systems
- Create architectural solution prototypes
- Lead the team, code reviews, and problem-solving
What Makes You A Great Fit?
- 1+ years of software experience with Node JS, Javascript frameworks related to webstack
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Experience with use of serverless functions from AWS
- Experience with architecture of technology systems having hands-on expertise in backend and cloud systems ( AWS, GCP)
- Expertise with NoSQL databases (Mongo, ElasticSearch, Redis) including design of schemas and development for these databases
- Knowledge of DevOps practices and CI/CD pipelines
- Experience in Microservice architecture and development including REST-based APIs.
- Highly collaborative with an affinity for solving complex problems through dialogue with team members.
- Curious, always seeking the whys and hows in order to gain a deeper and more complete understanding of the business and technology.
- Comfortable with ambiguity can begin to explore and solve complex problems when the problem and solution are not well-defined.
- Ability to multitask, switching between various projects/tasks of different natures and complexity with ease
- Knowledge of git based workflows such as gitflow
- Experience with Python in addition to the core knowledge of Node JS is a plus
- Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
- Excellent communication skills, verbal and written
Competencies & Behavior
- Excellent communication and interpersonal skills
- Implement design thinking for different strategieS
- Attention to detail and the ability to work to tight deadlines
- Strong experience in cloud server infrastructure
- Ability to work on complex applications, perform product analysis, development tasks of complex web
- Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
- Conducting website performance and unit tests
- Heavy involvement in the requirements gathering, development and operational stages of new projects
- Troubleshoot and debug related application defects with existing and new applications
- Work collaboratively with the team members and train them as and when required.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
Key Responsibilities & expectations from the candidate
- Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
- Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
- Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
- Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
- Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
- Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
- Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
- Ability to deal with the customers and vendors on Security and privacy matters.
- Knowledge of Core IT processes, SDLC, network infrastructure will be useful.
Personal Attributes
- Good written, oral, and interpersonal communication skills.
- Ability to conduct research into IT security issues
- Ability to present ideas in business-friendly and user-friendly language.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Highly self-motivated and hardworking.
Qualification and certification
- Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
- Should be at least ISO 27001 lead auditor or lead implementer.
- 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being here.
We are
It is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Company offers a suite of three products - Plum, Empuls, and Compass. Company works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Company is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
CC++Location: Preferably in Mumbai/Any where in India
- Should know basics like Structure, data types, unions, enum , pointers , type casting etc
- Should know data structures mandatory like linked list (basic expectation)
- This position is for Linux platform, so we expect people to have hands on experience on Linux (Mutex, semaphone, threading/multithreading IPC etc)
- We expect candidate to write code given a problem statement (if not proper code at least pseudo code )
React.jsJavascript
HTML/CSSGet To Know Us First :
Our founding team consists of people from ISB, NSIT, IITs and NITs with very strong past entrepreneurial background and F&B experience. LimeTray counts very successful internet entrepreneurs as its angel investors along with Matrix Partners and JSW Ventures. Our story starts with the realization that many try to walk a mile in the shoes of a restaurant,
even if branded, get ripped so soon. So, we at LimeTray, decided to help restaurants in their roller coaster rides, by building products that would help them to ride better. We help restaurants get online, help them engage with their customers and help them optimize their
operations through a suite of products. In a span of 5 years, we have built successful relationships with some of the top brands in India including Burger King, Krispy Kreme, Mad Over Donuts, Bercos and over 2500 others!
What Are We Looking For:
We are looking for a software engineer who can work with our client vertical to engage consumers in our products. The ideal candidate is someone who is an expert in designing reliable services with well-defined APIs that fit into LimeTray service oriented architecture and also possess experience in designing, developing, Implementing and scaling web applications for our rapidly growing Technology team.
While every product-line has their own tech stack - different products have different technologies and it's expected that Person is comfortable working across all of them as and when needed. Some of the technologies/frameworks that we work on – Microservices Architecture, Java, Spring, Hibernate, Node.js, MySQL, MongoDB, Angular, React,
Kubernetes, AWS, Python.
How Will Your Day Look Like:
Develop interactive, user-friendly applications using the latest frameworks which are open
source and proprietary.
Contribute reusable components to the LimeTray UI Development community.
Optimize application for maximum speed and scalability.
Develop Responsive UIs leveraging Walmarts and Open source state of the art frameworks.
Help the team leverage and contribute to open source technologies.
Collaborate with other team members and stakeholders.
Contribute to code review and mentoring initiatives.
Make an impact on a global scale.
You Are Good At :
Bachelor’s / Masters degree in computer science.
3+ years of work experience.
You would possess experience building Javascript web applications.
Solid fundamentals in Data structures and Algorithms.
Good debugging and problem solving capability.
Proficiency to code in front-end technologies.
Object oriented Javascript, React, Redux, NodeJS, EcmaScript 6+.
Atleast one full lifecycle web application built with React + Redux.
Webpack, JSON based web-services consumption.
AngularJS 1.x, J2EE knowledge is a plus.
Understanding how to engineer the RESTful.
Micro services and knowledge of SOARI architecture.
Deep knowledge of web technologies such as HTML5, CSS (SCSS, LESS), JSON.
What You’ll Love About Us :
Startup Culture: You will work in an environment that values creative problem solving, encourages open communication and worships flat hierarchy.
Rest And Relaxation: 2 Work From Home every month, 25 paid holidays
Health Benefits : Health Insurance Policy governed by Religare Health Group covering all our employees
The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:
1. Create rural logistics scheme, detailing the physical infrastructure and partners needed
2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.
3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.
4. Ad-Hoc tasks as needed
Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
NodeJS (Node.js)MongoDB
AngularJS (1.x)Javascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon