Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
Company social profiles
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Founders/Team
We are a team that is maniacally customer obsessed & building products that consumers love. -Subramanya Sharma (Subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.
-Kunal Sarkar (kunal) was recently Founder & CEO @ Lumosity, a global brain training product & is based in San Francisco. He is passionate about edtech & the holistic learning space.
We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better?http://bit.ly/3rjTllO"> Find out more on what we love, how we build products & books we dig.
Brand:http://pixical.com"> pixical.com
Funding Status
- Better Ed is backed by a top-tier VC firm.
Performance Marketer
About the role
- Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
- Experiment and test campaigns. You’ll design and execute on testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
- Analyze, assess performance, and iterate. You’ll analyze performance results, and make recommendations for decisions across spend, targeting, bidding, creative, landing pages, and more.
- Partner and collaborate cross-functionally. You are highly collaborative in your approach, and work closely with your counterparts across design, engineering, growth, and product.
- Be a leader in your craft. You’ll stay abreast of industry best practices, channels, strategies, and identify new opportunities for growth.
- As the senior most member of the Marketing and Growth team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Problem solve some of the best consumer marketing problems on a global scale
What are we looking for?
- 5+ years working in the marketing or growth function, preferably in a startup.
- Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
- Hands on experience in Google Adwords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
- Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web based marketing (we use app mostly for engagement, and most of our customers convert on the web - both desktop & mweb)
- You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.
- You possess deep customer empathy and love getting your hands dirty with data
- We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same http://bit.ly/3rjTllO">ethos.
Bonus.
- You have interests outside work, in art, music, cooking, dance or any other similar skill.
What is our interview process?
- An initial 30 min call to understand each other at a high level.
- Work on a case study or assignment together to ensure a good match.
About Triveous
Triveous is a fully remote startup that is passionate about building impactful mobile first products for India and the world. Over the past few years, we’ve had the opportunity of working on some truly inspirational projects for some of the best companies in the world, it should give you an idea of the kind of things you’ll be spending time on on if you decide to work with us:
- For IDEO and Bill & Melinda Gates Foundation - Worked on a framework to increase digital confidence for the next billion internet users, available at https://digitalconfidence.design/
- For Google: Advised Google’s partners on UX best practices for mobile apps and strategies to improve key metrics like engagement and retention
- For Novopay and Khoslalabs: Created multiple fintech apps for millions of underbanked users across India
- For Triveous (That’s us): Created Skyro a “google docs for audio” with over a million downloads and was featured internationally on the play store
- For FREND: Worked with FREND (a non profit) on a unique offline-first mobile platform that gives livelihood to women in over 3,00,000 villages across India.
Job Description
We are looking for a user-experience (UX) designer to join Triveous and help us in our journey to create beautiful, usable and inclusive mobile products. She/He will be responsible for understanding and executing the entire design lifecycle of various projects. That includes creating user personas, mapping user journeys, creating prototypes and testing them out with actual users.
The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions and outputs with key stakeholders is a definite plus.
Since this is a remote role, you would need to be self motivated and proactive in all the work that you do.
Tasks and Responsibilities
- Understand business requirements and user needs
- Create user personas, journey maps and various other design artifacts
- Create prototypes of varying fidelity
- Communicate design solutions to key stakeholders
- Define and track key metrics related to user experience
- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts
Skills and Requirements
- Experienced with 1+ years in Product Design/UX roles.
- Good experience in user experience and interface design, with a supporting portfolio
- Experience in designing mobile applications
- Experience in understanding and mapping complex user journeys
- Ability to form, prototype, and clearly communicate ideas and decisions.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Familiarity with prototyping tools like Figma/Sketch
- Good problem-solving and analytical skills
- Able to work well with remote, cross-functional teams
- Responsible, self-motivated, and comfortable taking the initiative.
- Attentive to the finer details and love what you do
Bonus
- Experience with various user research methodologies
- Experience in building offline first application
• Build and manage productive, professional relationships with clients
• Maximize revenue by selling services and achieve fortnightly and monthly client retention and revenue targets
• Systematic follow-up and time-bound closures
• Customer Relationship Management: Build and maintain strong relationships with existing and potential customers. Understand their needs and offer tailored solutions to meet their mobile repair requirements.
Required Candidate profile
• Application of sales techniques
• Ability to work independently
• Hunger to learn and grow
• Customer Orientation
Flutter
Android Development
iOS App Development-Flutter: To build cross-platform mobile apps for Android, IOS, and Web. Should include making responsive UIs to efficiently query data and manage states in an optimized manner
-Design and Build sophisticated and highly salable apps using Flutter.
-Translate and Build the designs into a high-quality, responsive UI code.
-You will be writing readable and clear code using Dart that can be extensively documented for future use and upgrades.
-Write unit and UI tests to identify malfunctions.
-Design interfaces to improve user experience
-Research and suggest new mobile products, applications, and protocols.
-Stay up-to-date with new technology trends.
-Knowledge and understanding of Firebase.
-Experience in working with remote data via REST and JSON.
-Work on bug fixing and improving application performance.
-Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skills:
-Good working knowledge of Database concepts
-High quality & optimized code
-Strong knowledge of JSON & the REST API is an added advantage
Requirements:
-Minimum 1 to 3 years of experience
-Good communication
-Willingness to learn new technology
-Analytical skills
-Team player
-Quick & Independent-learner
-Problem-solving skills
We are looking for Test Engineer: 4+years (2+ years of Test Automation)
Role: Automation Testing
Location: India
No. of Positions: 2
Work Type: Permanent
Location: Remote (within India)
NOTE: WE'RE LOOKING FOR IMMEDIATE JOINERS ONLY!
Responsibilities of a test automation developer include:
Designing and writing test automation scripts
Using test automation frameworks
Working with QA analysts and software developers to find solutions
Work with the Release Engineering team to create and maintain an automated nightly build verification (“smoke”) test.
Additional Skills:
Applicants must have experience with software testing tools Selenium with Eclipse IDE.
Programming languages: Java
We are Financial services, so Mathematical aptitude and strong problem-solving skills will be an advantage.
Java
Python
CC++
AngularJS (1.x)Primary Qualifications
- Bachelors degree in Computer Science, similar technical field of study or equivalent practical experience.
- Experience: 6-9 years.
- Software development experience in one or more general purpose programming languages including but not limited to: Java, C/C++, Python, Javascript.
- Good technical communication.
- Experience in working with front end technologies and/or front end frameworks like Angular, ReactJS or Vue.
- Experience as an Angular developer for 2+ years.
- Experience in modern JavaScript, HTML, CSS and/or jQuery for at least 3+ years.
- Familiarity with responsive design, modern CSS techniques, best practices for web and/or mobile accessibility.
Responsibilities
- Manage individual project priorities, deadlines and deliverables.
- Design, develop, test, deploy, maintain and improve software.
- Provide technical leadership across features, projects and tools.
- Mentor new and junior engineers to bring them up to speed.
- Write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes.
- Work closely with product management, designers, and other engineers.
- Ensure the technical feasibility of UI/UX designs.
Javascript
HTML/CSS
Angular (2+)
React.js
jQuery
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
Machine Learning (ML)
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Full Stack Developer - Averlon