Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
Company social profiles
Similar jobs
Job Title: Digital Marketing Specialist
Location: Arjan Garh, Delhi
Job type: Full time, Onsite
About us: At Timble Glance, our motto, ‘More Data, More Opportunities’, epitomizes our unwavering commitment to equipping forward-thinking enterprises in their battle against fraud. We take pride in building cutting-edge AI solutions to help financial institutions mitigate risk and generate comprehensive data. This data leads to insightful solutions, ensuring effective fraud prevention and risk mitigation.
Key Responsibilities
- Craft and execute digital marketing strategies across channels like SEO, PPC, email, social media, content, and paid media—aligned with business objectives.
- Analyze and optimize campaign performance using metrics-driven insights via tools like Google Analytics, adjusting approaches to maximize ROI.
- Manage cross-channel campaigns, curating product mailers newsletters & other creative for overall enhancement of brand & brand building..
· Manage the following : KPIs, Customer acquisition Cost , Email open & click rates, Conversion rates, Social Media Engagement & growth, Campaign ROI, Customer Retention rate.
- Conduct market research, audience profiling, and competitive analysis to uncover new opportunities and inform messaging.
- Stay current with emerging trends, tools, and technologies in digital marketing to maintain innovative initiatives.
- Report insights to stakeholders—highlighting performance, identifying bottlenecks, and proposing strategic optimizations.
Qualifications & Skills
- Education: Bachelor’s degree in Marketing, Business, Communications, or related field. Certifications in digital marketing, SEO, SEM, or analytics are a plus.
- Experience: Typically 2–4+ years in digital marketing, with proven success in strategic campaign management.
- Technical Know‑How: Familiarity with SEO, SEM, PPC, CMS, email marketing tools; basic comfort with HTML/CSS or design tools is beneficial.
- Communication & Collaboration: Exceptional verbal and written skills, adept at aligning with external partners.
- Project Management: Strong organization, multitasking, and ability to deliver on deadlines across multiple campaigns.
Design, development, testing, installation, integration, maintenance of various airbourne and ground based systems and subsystems.
Work along with various DRDO units and perform various tasks based on the DRDO guidelines
Liaise with various regulatory bodies such as CEMILAC, DGAQA etc. and achieve various set target processes
Documentation of various interface documents, manuals, maintenance etc.
React.js
Javascript
HTML/CSSKey Responsibilities:
² Develop and maintain responsive web applications using React.
² Collaborate with UX/UI designers to translate wireframes and mockups into functional code.
² Optimize applications for maximum speed and scalability.
² Write clean, maintainable, and efficient code following best practices.
² Participate in code reviews and contribute to team knowledge sharing.
² Troubleshoot and debug applications to enhance performance.
² Stay up-to-date with the latest industry trends and technologies to ensure our tech stack remains cutting-edge.
Qualifications:
² Current SDE 3 designation or equivalent experience in a senior development role.
² 5+ years of experience in software development, with a strong focus on frontend technologies, particularly React.
² Proficiency in JavaScript (ES6+), HTML, and CSS, with a deep understanding of modern web development practices.
² Experience with state management libraries (e.g., Redux, MobX) and routing solutions.
² Strong knowledge of RESTful APIs and experience with modern build tools (Webpack, Babel).
² Experience with testing frameworks (e.g., Jest, React Testing Library) and test-driven development (TDD).
² Excellent problem-solving skills and the ability to work collaboratively in a fast-paced environment.
About the Role
Hey there, finance ninja! Are you ready to unleash your mamba mentality and take on the role of a Finance and Accounts Head?
We're looking for someone who loves all things finance and wants to build accurate and reliable financial reports and processes.
If you love a fast-paced and high-functioning work environment and are all about learning, we want you on our team! We're on the hunt for someone super motivated who's ready to take charge as the Finance Head and lead the team to excellence.
What You'll Do
Budget-building and cash flow forecasting boss
• The backbone of our growth plans, setting up financial systems and processes like a pro
• An extraordinary tax guru
• Compliance ninja who knows the financial rules and regulations like the back of their hand
• A financial insights machine that can provide meaningful analysis
• Risk mitigation master who can spot potential problems before they happen
• A mentor and leader who can guide the finance and accounting team to greatness
• A team player who loves collaborating with other teams to create a positive impact
assess training and development needs.
● Deliver and oversee the training of Individuals and Groups.
● Supervise and monitor progress made via training programs and ensuring
employees receive complete feedback.
● Manage the new hire training and development program and share progress.
● Monitor and review the progress of New and existing employees through
questionnaires and individual feedback.
● Devise strategies and create programs to enhance employees’ performance.
● Act as a liaison between Operations, Tech, and Engineering to share userfeedback for product development.
Laravel
PHPKey Responsibilities:
Experience with developing/implementing web applications built on PHP technologies.
Provide technical guidance and recommendations to other team members as required.
Development responsibilities include doing code review / bug analysis, analyzing development and impacts.
Provide effort planning estimates for application change requests and defect resolutions.
Run daily stand-up meetings as required and in concert with the program technical lead .
Assist in establishing and updating application release plans.
Manage and perform Web application deployments.
Perform root cause analysis for production issues and provide resolutions in a timely fashion .
Develop and maintain technical documentation Skills Requirement:
Minimum 1 years of experience with team leading
Minimum 2 to 3 year experience in laravel mysql
Excellent knowledge of REST services
Excellent knowledge of RDBMS concepts and database designing
Good Communication skills in Malayalam and English
Problem solving and decision making skills
Prior experience in handling a team.
Agile background is a plus.
Ready to adapt / learn a new programming language / tools / framework based on project requirements.
Able to provide technical leadership to a team of software engineers.
Python
Django
PostgreSQLSenior Developer
NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience
1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage
JavascriptHTML/CSS
Vue.jsPHP
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon