Customer Support Engineer

We are looking for a creative and detail-oriented Visual Marketing Executive to develop engaging visual content that strengthens brand presence and supports marketing campaigns. The ideal candidate should have a strong understanding of design principles, branding, digital marketing, and visual storytelling.

Key Responsibilities

• Create visually appealing marketing materials for digital and print platforms.

• Ensure all visual content aligns with brand guidelines and marketing objectives.
• Collaborate with the marketing team to plan and execute campaigns.
• Edit and enhance product images, lifestyle images, and promotional videos.
• Support website and e-commerce visual content requirements.
• Coordinate with vendors for printing and production of marketing materials.
• Stay updated with design trends, competitor activities, and industry best practices.
• Manage multiple projects while meeting deadlines.

Business Development Intern - Come Grow with Us! 🚀💼

Hybrid, New Delhi

Theo Hackie: Where creativity meets data, and magic happens! 🌟

We're North India’s premier 360° marketing solutions agency, shaking things up since 2016! 🚀 We've fueled growth for 30+ clients, from government bodies to global brands and high-growth startups. How? By blending creativity, analytics, and client-first thinking to deliver killer results!

Your Mission:

Join our tribe as a Business Development Intern and be the rainmaker we've been searching for! ☁️ You'll drive business growth by generating leads, closing new clients, and expanding opportunities in the marketing, branding, and digital campaigns space.

Your Superpowers:

- Generate and qualify leads, building a robust pipeline for agency services 📈

- Conduct sales outreach, pitch agency solutions, and close deals with B2B clients 🤝

- Identify growth opportunities with existing clients and upsell relevant services 📊

- Collaborate with internal teams (creative, digital, strategy) to tailor solutions 🌈

- Analyze market trends, competitors, and client needs to refine sales strategies 📊

- Meet or exceed monthly/quarterly sales targets and KPIs 🔥

- Maintain accurate records of interactions and sales in CRM systems 📁

What You Bring:

- 1 year of experience in sales for a marketing, advertising, or digital agency ( freshers are also welcome)📚

- Proven track record of achieving and exceeding sales targets 🏆

- Strong skills in business development, lead generation, and client acquisition 💡

- Excellent communication, negotiation, and presentation skills 🗣️

- Ability to work independently in a remote environment and manage multiple clients 💻

- Bachelor’s degree in Business, Marketing, or a related field 📚

- Experience with B2B marketing campaigns, digital marketing services, and branding solutions is a plus 🌟

We're 180° - the smarter half that flips everything.

Key Responsibilities:

 Taking ownership of customer issues reported and seeing problems through to resolution

 Understand, interpret, reproduce, and diagnose issues reported by the customers.

 Researching, troubleshooting and identifying solutions to resolve product issues

 Should be able to handle voice calls, emails and online web sessions with the customer as part of technical troubleshooting

 Should exhibit patience and empathy while working with customer with an aim to drive positive customer experience

 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

 Following standard procedures for submitting tickets to the engineering team for further investigation of unresolved issues

 Contributing actively towards knowledge base articles

 Adherence to strict SLA’s

 Ready to work in early morning, general and afternoon shifts, including weekends, on rotation basis

 Should demonstrate an aptitude and appetite for learning newer technologies while expanding on the core knowledge

 The engineer should be available to work in the late evening shift (4pm - 1am) if required.

Primary skills:

 3-8 years of relevant experience.

 Strong technical knowledge on:

• Cloud Technologies – AWS, Azure etc.
• Databases – SQL, Oracle, MySQL etc.
• Operating Systems – Linux, Windows etc
• Networking – Basic networking concepts and troubleshooting
•  Programming knowledge – Java, Python (Desirable, not a must has) o Prior experience with REST and SOAP calls.

 Excellent communication skills – English written and verbal

 HTTP technology and principles, including REST and SOAP principles (Required)

 JSON & XML Data formats (required)  Javascript Regular Expression (Good to have)

 Good understanding of networking protocols and applications (TCP/IP, proxies, load balancing, firewalls, etc.) (Required)

 Working knowledge of database technologies and SQL (Required)

 In-depth familiarity of Linux (Required) (advanced user; sysadmin experience a bonus, but not required)

 Strong analytical and logical reasoning for technical troubleshooting

 Ability to collaborate with cross-functional teams – Dev, QA, Infrastructure teams etc.

 Should be a team player who keeps team’s success before individual achievements

 Knowledge on data integration (Informatica/ Mulesoft)

Skills Required :

-Bachelor or Masters degree in Accounting

-Recent accounting experience with E-Commerce Industry

-Excellent analytical, oral, and written communication skills are required

-Concern for high-quality deliverables and deadlines

-Advanced Microsoft Excel skills

-Ability to work independently as well as in a team setting.

-Having experience in accounting, GST Return filing, TDS, Income Tax return filing, finalization of Accounts, Balance Sheet Preparation, Handling multiple clients data, etc.

Recent accounting experience with E-Commerce Industry

Advanced Microsoft Excel skills

Age: 25 – 30 yrs.