Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail

About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
Connect with the team
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Key Responsibilities
1. Platform & Application Architecture
- Architect and oversee end-to-end platform design using GCP services (Vertex AI, Cloud Run, GKE, Pub/Sub, Firestore, BigQuery, and IAM).
- Define the architecture for multi-tenant SaaS deployment—ensuring secure data boundaries across customers while maintaining a single codebase.
- Collaborate closely with backend developers to optimize Node.js APIs, data pipelines, and event-driven microservices.
- Design front-end integration flows and ensure UI/UX alignment with backend AI and agentic processes.
2. AI / LLM / Agentic System Architecture
- Lead architecture for all AI initiatives involving RAG pipelines, AI agents, NLP, and conversational AI.
- Evaluate and integrate LLMs and APIs from OpenAI, Google Gemini, Anthropic (Claude), Mistral, and others.
- Define frameworks for AI agent orchestration, prompt engineering, and function/tool calling workflows using frameworks like LangChain or LlamaIndex.
- Establish standards for vector databases (Pinecone, FAISS, Chroma), embeddings, chunking strategies, and retrieval optimization.
- Architect an AgentOps layer for monitoring, safety filtering, and AI model governance.
3. MLOps, PromptOps & DevOps Integration
- Implement CI/CD pipelines for AI models, prompts, and agents using Cloud Build, Terraform, and GitHub Actions.
- Design PromptOps and MLOps pipelines to manage model lifecycle, versioning, rollback, and production promotion.
- Define observability and monitoring mechanisms (OpenTelemetry, Cloud Monitoring, custom logs for LLM outputs).
- Collaborate with DevOps engineers to define blue/green and canary deployments across environments.
4. Security, Compliance & Scalability
- Design tenant-isolated data layers using IAM, VPC-SC, and KMS encryption policies to meet regulatory standards (HIPAA, GxP, GDPR).
- Implement data governance, access control, and threat detection mechanisms for AI-driven workflows.
- Create performance optimization strategies: GPU/TPU allocation, autoscaling policies, token budgets, response caching, and FinOps visibility.
5. Cross-Functional Leadership
- Partner with Product Managers and Business Analysts to translate business requirements into architectural blueprints.
- Work with UX/UI designers to ensure front-end experiences align with AI agent capabilities and backend APIs.
- Provide architectural guidance and technical mentorship to developers, ensuring adherence to best practices across projects.
- Contribute to platform evolution, reference architecture libraries, and reusable design patterns.
Key Skills & Qualifications
Technical Expertise
- Strong background in cloud architecture, specifically Google Cloud Platform (GCP)—Vertex AI, Cloud Run, Cloud Storage, IAM, Pub/Sub, BigQuery, VPC, and Cloud Functions.
- Proficiency with Node.js, TypeScript, and API development for scalable microservices.
- Deep understanding of LLMs, AI agent frameworks, retrieval-augmented generation (RAG), and vector search.
- Experience with LangChain, LlamaIndex, CrewAI, and Agentic AI design patterns.
- Strong understanding of data architecture, including NoSQL/SQL databases (MongoDB, Firestore, PostgreSQL).
- Hands-on experience with container orchestration (Docker, Kubernetes) and Infrastructure-as-Code (Terraform).
Preferred Skills
- Prior experience designing multi-tenant SaaS platforms.
- Exposure to frontend integration (Angular, React, or similar) and UI/UX flow understanding.
- Knowledge of AI safety, risk frameworks, and prompt governance.
- Strong analytical and communication skills for working across business and technical stakeholders.
- Awareness of FinOps and cost optimization in token-based AI ecosystems.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, AI, or Cloud Architecture.
- 8–12 years of professional experience, with at least 3 years focused on AI platform architecture or enterprise-grade SaaS system design.
Certifications in GCP Professional Cloud Architect or Machine Learning Engineer are a plus.
We are looking for a highly motivated SEO Executive to join our team. The ideal candidate will be responsible for implementing SEO strategies to improve website visibility, drive organic traffic, and achieve higher search engine rankings.
At Artistic Bird Tech Pvt. Ltd., we are seeking a determined and compassionate IT Sales Executive to play a vital role in advancing our company's growth. The responsibilities of this role include identifying and retaining clients, motivating existing clients to explore additional products or features, and staying updated on evolving consumer trends. Additionally, you will be tasked with enhancing the skills of our team members through consistent training and mentorship.
- 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code.
- Advanced Linux system administration abilities.
- Real-world experience managing large-scale AWS or GCP environments. Multi-account management a plus.
- Experience with managing production environments on AWS or GCP.
- Solid understanding CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus.
- Experience on any configuration management tools like Ansible, Puppet or Chef is a must.
- Experience in any one of the scripting languages: Shell, Python, etc.
- Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must.
- Solid understanding of SSL and DNS.
- Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc.
- Basic understanding of networking concepts.
- Always adhere to security best practices.
- Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.
- Knowledge on managing and running DBs (MySQL/MariaDB/Postgres) will be an added advantage.
What you get to do
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- Presenting reports and plans to Board
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Experience: 1+ Yrs
Required Qualification: Bachelor’s degree or Equivalent
Core Competencies:
1. Operation coordination
2. Vehicle placement
3. Loading, unloading coordination
4. Vendor handling
5. MIS preparation
6. Client coordination
Roles & Responsibilities:
1. Vendor Management - Improve the performance & SLA commitments to clients. POD Management & Tech compliance by Partners.
2. Supply Cost Optimization - Managing supply Cost to the most optimal level.
3. Issue Resolution - Communicating as a bridge between Client and Vendor for various issue resolutions.
4. Advantageous if the Candidate have prior experience of Managing big fleets in Ahmedabad.
5. Soft Skills required - Organized Candidate, Decision Making, Sincere & Disciplined.
6. Operations experience
- Hiring and managing driver-partners for transportation of goods
- Execution of Pickup and Last-Mile Deliveries with defined SLAs
- Execution of Hub Operations (Receiving of material, Sorting of Goods, Dispatch of material)
- Documentation management & Required system updations.
- Vendor management.
- Preparing and circulating relevant reports.
- Managing 2-3 staff to handle various sub-tasks related to documentation/operations
- Assisting the Manager - Operations in relevant Sales related activities.
- Assisting the Manager -Operations in all improvement related projects through data collection client/partner interviews etc.
Someone who has prior experience of Managing huge fleets in the city.
Overall:
Supply interaction - 20%
Process-oriented - 50% ( Drive tech adaptation, maintain data, support MIS team )
Manage client escalation - 30% ( He will be client-side POC from our side )
Mandatory Skills: local language proficiency with Hindi & English
- 8+ years of relevant work experience
- Well-versed in data structures, algorithms, and software design. Programming experience with at least one of
- Java or Python and object-oriented design
- Knowledge on SQL, NoSQL databases, Messaging/Caching technologies and AW deployments is a plus
- Exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems. Experience in building highly scalable business applications, which involve implementing large complex business flows involving multiple third-party integrations
- Prior startup experience is a plus
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You have experience in technology recruitment with a proven track record in a SaaS product company. You are a master in analysing the appropriate skills, building a strong recruitment pipeline and bringing them to closure.
Responsibilities
- Handle end to end recruitment cycle for the open positions
- Coordinate with the hiring managers to understand the skill-set required, create a job description, develop a recruitment plan and execute it
- Screen the profiles of inbound candidates and search profiles through various job portals to hunt for the best candidates
- Coordinate with hiring managers to schedule telephonic and face-to-face interviews and follow up with the candidates
- Negotiate with the candidates on salaries and perks offered
- Create a pipeline of active candidates qualified for further interview rounds for the open positions and construct of strong network of passive candidates
- Represent LogiNext strongly to generate a genuine interest in the candidates and provide them complete and inspiring details of the position
- Log and record each-and-every outreach made, in the ATS and generate regular activity reports
Requirements
- Bachelor’s or Master’s Degree in HR, Business Management, Statistics or related field
- 4 to 6 years of experience in technology recruitment with high success ratio
- Possessing good understanding of recruitment cycle in a product organization
- Good knowledge of enterprise technologies and SaaS market
- Experience in negotiating with recruitment and staffing agencies while handling the internal recruitment activity
- Good screening skills along with strong judgement on the behavioral skills to evaluate the candidate’s technical fitment and alignment with LogiNext’s cultural values
- Ability to take ownership, understand the requirements of positions and prosper in a fast-paced recruitment environment
- Extensive working knowledge of developing relationships with candidates and keeping them interested in LogiNext along with ability to generate leads to find the best of the candidates
- Excellent verbal and written communication skills and time management skills are essential
- Ability to manage and handle multiple requirements at a time efficiently
- Regularly keep oneself posted with the latest technologies












