Customer Support Engineer

Job Description

Job Description/Preferred Qualifications

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a VC++ Developer.
• Knowledge of Win32 API, MFC, STL, SQL, XML and TCP/IP Sockets is required.
• Interface with COM ports, USB devices, PCI cards, and Ethernet networks.
• Familiarity with data structures, algorithms, and design patterns.
• Ability to debug and optimize multithreaded applications.
• Strong understanding of Visual C++ and object-oriented programming principles.
• Experience with software development methodologies.
• Excellent problem-solving skills and attention to detail.
• Good communication and teamwork skills.
• Ability to work independently and as part of a team.

Desired Qualifications

• Knowledge of Modbus and SECS/GEM protocols.
• Knowledge of Windows Kernel-Mode Drivers.
• Experience in coding for industrial automation.
• Familiarity with liquid chemical analytical hardware.
• Experience in Semiconductor Manufacturing Equipment.

Responsibilities

• Develop and maintain software applications using Microsoft Visual C++.

• Develop new features to control company Analyzer and Doser hardware in established code base.

• Collaborate with cross-functional teams to define software requirements.

• Write clean, efficient, and maintainable code.

• Debug, troubleshoot, and fix software issues.

• Conduct code reviews to ensure adherence to best practices.

• Optimize application performance for speed and scalability.

• Participate in the full software development lifecycle, from requirement gathering to deployment.

Job Description: QA Automation Engineer

Location: Ahmedabad

Experience: 3-4 years

Employment Type: Full-Time

Job Summary

We are seeking a skilled QA Engineer with experience in functional and performance testing of Enterprise Service Bus (ESB) systems, strong test automation expertise, and Java knowledge. A background in data engineering is a plus. The ideal candidate will be responsible for ensuring the reliability, scalability, and efficiency of ESB integrations through comprehensive testing strategies.

Key Responsibilities:

-Design, develop, and execute functional, integration, and performance test cases for ESB-based applications.

-Validate message flows, service orchestration, transformations, and API interactions within ESB.

-Develop and maintain test automation frameworks for ESB, using Java-based tools.

-Conduct performance, load, and stress testing for ESB middleware to ensure scalability.

-Collaborate with developers, architects, and DevOps teams to identify potential bottlenecks and performance issues.

-Perform API testing (REST/SOAP) using Postman, SoapUI, or RestAssured.

-Utilize logging and monitoring tools (ELK, Splunk, Prometheus, Grafana) for issue diagnosis.

-Work with messaging systems (Kafka, RabbitMQ, ActiveMQ, JMS, etc.) for end-to-end validation.

-Implement CI/CD automation for continuous testing and quality control.

-Document test strategies, test plans, and defect reports, ensuring traceability and compliance.

Required Skills & Experience:

-3  years of experience in functional and performance testing of ESB-based systems.

-Strong Java programming skills for test automation.

-Experience with ESB platforms such as MuleSoft, WSO2, Apache Camel, IBM Integration Bus, or TIBCO.

-Hands-on experience with performance testing tools (JMeter, Gatling, or Locust).

-Proficiency in API testing (Postman, SoapUI, RestAssured).

-Experience with test automation frameworks (Selenium, TestNG, JUnit, Karate, or Cypress).

-Familiarity with message queues and event-driven architectures (Kafka, RabbitMQ, JMS).

-Knowledge of CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI).

-Strong debugging and log analysis skills using tools like ELK, Splunk, or Prometheus.

Key Responsibilities:

Kubernetes Management:

Deploy, configure, and maintain Kubernetes clusters on AKS, EKS, GKE, and OKE.

Troubleshoot and resolve issues related to cluster performance and availability.

Database Migration:

 Plan and execute database migration strategies across multicloud environments, ensuring data integrity and minimal downtime.

Collaborate with database teams to optimize data flow and management.

Coding and Development:

 Develop, test, and optimize code with a focus on enhancing algorithms and data structures for system performance.

Implement best coding practices and contribute to code reviews.

Cross-Platform Integration:

  Facilitate seamless integration of services across different cloud providers to enhance interoperability.

Collaborate with development teams to ensure consistent application performance across environments.

Performance Optimization:

  Monitor system performance metrics, identify bottlenecks, and implement effective solutions to optimize resource utilization.

Conduct regular performance assessments and provide recommendations for improvements.

Experience:

  Minimum of 2+ years of experience in cloud computing, with a strong focus on Kubernetes management across multiple platforms.

Technical Skills:

  Proficient in cloud services and infrastructure, including networking and security considerations.

Strong programming skills in languages such as Python, Go, or Java, with a solid understanding of algorithms and data structures.

Problem-Solving:

 Excellent analytical and troubleshooting skills with a proactive approach to identifying and resolving issues.

Communication:

 Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

Preferred Skills:

- Familiarity with CI/CD tools and practices.

- Experience with container orchestration and management tools.

- Knowledge of microservices architecture and design patterns.

Data Analyst

The Data Analyst supports business stewards in the implementation of and best practices for data quality concepts and tools. He/she will be accountable for providing and implementing end-to-end solutions for large complex projects and executing data quality processes. This role operationally supports the larger sales and marketing operations in the organization and partners with the business ops team and other business partners to analyze, troubleshoot and resolve issues through troubleshooting and root cause analysis. The Data Analyst be responsible to conduct extensive research on Web portals to capture various information relevant to the business. The analyst will also build reports and data sets to monitor data quality to ensure crisp data is available to drive decision-making. As a key member of the Business Operations team, the Data Analyst will be responsible for the quality and integrity of the data housed in core business systems, including Salesforce.com and Marketo, among others

What You’ll Do (but is not limited to)

• Raising data quality and performance levels in our organization, especially with respect to critical data elements, including accounts, contacts, leads, opportunities, and closed business.
• Establishing and maintaining a set of processes and controls aimed at ensuring data quality and integrity issues are surfaced and addressed on an ongoing basis
• Creating and publishing data hygiene reports so that the broader organization has visibility to the quality and integrity of the data at any given point in time as well as on an ongoing basis
• Ensuring best in class data sources are leveraged to enrich the quality of the data in our core systems
• Working closely with other members of the Business Operations team to surface and address data quality issues
• Ensuring that the data leveraged in core operational reporting is accurate and complete at all times
• Validating and processing data import inquiries
• Identifying, investigating, and managing the resolution and escalation of data quality issues
• Coordinating regular and ongoing data quality audits
• Coordinating various data cleanup tasks which include: deduping account and contact data, ensuring data enrichment via our standard tools is performed consistently and correctly, overseeing the SFDC account creation process to prevent duplicates and ensure all internal requirements are met

Your Qualifications 

• BA/BS degree or equivalent practical experience
• 1-year minimum in a data management role
• Extensive research Capabilities in Web Portals
• Knowledge Required on MS office especially Excel
• Hands on CRM Applications, Salesforce Preferred
• Knowledge on Duns and Bradstreet Hierarchy
• Fluency in English , Verbal as well as written
• Having aptitude for computer systems and software and have strong analytical abilities.
• Ability to manage multiple priorities
• Logical thinker with superb interpersonal skills
• Ability to work well under pressure
• Organized and detail-oriented
• Comfortable with ambiguity
• Customer service oriented
• Great teammate
• Salesforce experience preferred

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/">www.egnyte.com

Job Title: PHP Developer (Laravel)

Location: Indiranagar, Bangalore (or freelance)

Experience Level: 1-5 years in Laravel & PHP Development

The Role:

As a PHP Developer at Madras Mandi, you will be responsible for designing, developing, and maintaining web applications. Your expertise in Laravel and PHP will play a critical role in delivering high-quality and scalable solutions.

The candidate can join full-time or even freelance flexibly.

Key Qualifications:

• A degree in programming, computer science, or a related field/experience.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

Responsibilities:

• Collaborate with cross-functional teams to design and implement web applications.
• Develop and maintain clean, efficient, and reliable code.
• Conduct code reviews and provide feedback to peers.
• Troubleshoot and resolve technical issues.
• Stay updated with industry trends and best practices.

Why Us?

• Opportunity to work on exciting and challenging projects.
• Competitive salary and benefits package.
• Professional growth and development opportunities.
• Collaborative and supportive team environment.

Join us in shaping the future of web development!

What you need to have:

Will be developing mobile and web applications using latest technology. Should be good in analysing requirements and translate into applications. Good in understanding application flows.

Tech Skills –

MEAN (MongoDB, Express, Angular/React, Node.js) – Expert level - at least 2-3 full sized projects

Cloud technology – Familiar with using cloud technology (AWS, GCP etc) – Intermediate – Should be able to interact with the services from cloud (e.g. firebase etc)

HTML, CSS, Bootstrap, Java script – Intermediate level - Good understanding of concepts and should be able to realize application screens based on the UI provided by designers

Mobile technology – Hybrid (ionic, Cordova, capacitor, flutter), Native (Android, iOS) – Beginner – Should have understanding of concepts, good with basics

Full Stack Developer with excellent and strong experience in the design and development of secure and high performing applications/products using MEAN Stack on Cloud-based architecture using DevOps processes.

Roles and Responsibilities

• Developing front end website architecture
• Designing user interactions on web pages
• Developing back end website applications
• Creating servers and databases for functionality
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features
• Seeing through a project from conception to finished product.
• Designing and developing APIs
• Meeting both technical and consumer needs
• Staying abreast of developments in web applications and programming languages.

Technical Experience/skills & Qualifications required:

• Degree in Computer Science
• 6 to 8 years of experience in Information Technology with at least 4+ years in MEAN stack development
• Highly experienced with back-end programming languages Ex: Python, Ruby, Java, .NET, JavaScript etc
• Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, Node JS, KnockoutJS, BackboneJS, etc.
• Development experience for both mobile and desktop.
• Understanding of server-side languages including such-as Jade, EJS, Jinja, etc.
• Experience with cloud message APIs and usage of push notifications
• Experience in development using the DevOps tools like Kubernetes, GitHub, Jenkins
• Experience in developing applications on the cloud platform especially AWS
• Familiarity with database technology such as MySQL, Oracle, and MongoDB
• Understanding and implementation of security and data protection.
• Experience working with JIRA and Gitlab
• Maintain code integrity and organization
• Experience working with graphic designers and converting designs to visual elements.

Other Generic and Behavioural Skills

• Experience in Healthcare domain and HIPAA compliance awareness would be a big plus
• Strong team player and ability to adapt to a dynamic and agile environment
• Design thinking and ability to deliver innovative solutions
• Strong organizational and project management skills
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to details

Why should you apply:

• Great opportunity to be a part of booming Healthcare sector and ride the wave
• Big opportunity to work with the leadership team which promotes and encourages innovation-driven thought process and execution
• Opportunity to work with young minds using the latest technologies
• Ability to work in an environment that will enable you to realize ownership with the freedom to learn and deliver a great product
• Fantastic opportunity to grow with the company and achieve great heights of success.

Ability to interact with team members and stakeholders from different cultures within and outside India

• Translate designs and wireframes into high quality code
• Design, build, and maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Job Requirements:
1. Bachelor degree or above, computer-related major, good English reading and writing ability.
2. Skilled use of Redis, MongoDB, React Native, Android Development and other caching technology.
3. Familiar with basic Linux operation, have experience in super-million-level PV application development and have experience in high concurrency and big data processing.
4. Five years of WEB development work experience, familiar with PHP website program development language with successful large-scale website project development experience or e-commerce development experience is preferred.
5. Familiar with Opencart system module development, development, template improvement and system reconstruction according to the requirements of the prototype, and complete the experience of website construction;
6. Proficient in HTML, DIV + CSS, XHTML, XML page structure, proficient in JavaScript / Ajax scripting language, can write web programs compatible with all major browsers;
7. Familiar with the MySql database, can write efficient SQL statements, have large database optimization experience;
8. Have a good learning and research ability, good business ethics and personal professional ethics, teamwork spirit, good at communication.