Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Subodh Popalwar
Software Engineer, Memorres
About Workplace Fabric Ltd.
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
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GormalOne is a social impact enterprise focused on farmer centric projects. Our vision is to make farming highly profitable for the smallest farmer, thereby ensuring India's “Nutrition security”. Our mission is driven by use of advanced technology. Our technology will be highly user-friendly, for the majority of farmers, who are digitally naive. We are looking for people, who are keen to use their skills to transform farmers' lives. You will join a highly energised and competent team which works on advanced global technologies such as OCR, facial recognition, AI-led disease prediction amongst others.
We are looking for a Techno-functional BA to bridge the gap between IT and business teams. You will be responsible for engaging with business leaders to gather functional requirements and document processes. A BA is then responsible for conveying the functional requirements to developers, helping them determine the technical requirements for the work.
Responsibilities
- Should be quick to understand what business does and how it does and determine how to improve existing business processes.
- Identify the steps or tasks to support the implementation of new features & design the new features to implement.
- Analyse the impact of implementing new features and implement the new features.
- Generation of technical Design Documents and changing them as per the required changes proposed.
- Validating product bug fixing solutions for production issues are raised on daily basis and handing over to the business team after initial testing.
- We are looking for a Techno-Functional analyst, who should be good in technical skills like SQL, PL/SQL, APIs, Report and XML publishers.
- New business requirement analysis to find the GAP and resolution for smooth business operations.
- Able to translate functional requirements into technical specifications and to gather and document development requirements.
- Work with Business Development Teams and business users to resolve customer support issues and Project work you are doing.
- Involve in QA cycle User acceptance testing.
- Training end-users regarding application functionalities.
- Follow the Scrum process, participate in Scrum ceremonies and follow the incremental delivery model
Basic Requirements
- 1-2 years of relevant experience in a similar role.
- Proven experience with business and technical requirements analysis, elicitation, modelling, verification, and methodology development.
- Demonstrated understanding of .Net/Java, Relational Databases, and dev stacks.
- Experience in UI/UX best practices and familiarity with Designing tools like Adobe XD etc.
- Excellent analytical, mathematical, and creative problem-solving Logical and efficient, with keen attention to detail.
- Excellent listening, interpersonal, written, and oral communication The ability to communicate with stakeholders and work closely with them to determine acceptable solutions.
- Experience creating detailed reports and giving presentations and competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
- Highly self-motivated and able to effectively prioritize and execute tasks while under pressure.
- Excellent planning, organizational, and time management skills.
- Willing to travel to customer location.
Preferred Requirements
- A bachelor’s degree in engineering CS/IT or related field.
- Knowledge of integrating with Web Services, XML(Extensible Markup Language), and other API(Application Programming Interface) to transfer the data - from source and target, in addition to the database.
- Knowledge in Dairy domain.
JD : Customer Support Executive
We are looking for enthusiastic Customer Support Executives with excellent communication skills.
Experience in support and service domains.
Good knowledge of handling Excel, Word, and website access
Should understand customer requirements and close deals over call.
Candidates should have excellent communication skills in Hindi and English (good to have).
Personality: Communication Skills, Convincing ability, Self-motivated, Accessible, Analytical
Graduate/PG with a minimum of 6 months of experience.
Preference for immediate Joiners
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About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
Responsibilities
1) Software Implementation and Providing Training to end Users
2) Addressing customers queries / issues
3) Follow-up with Customers and Collecting Feedbacks
4) Maintaining records of activities
5) Visiting customers as and when needed
Desired Candidate Profile
1) 0 - 1 year experience in Software Support (Freshers also preferred)
2) Degree Holders (Preferably BSc-IT, BSc-CS, Bcom)
3) Good verbal & written communication skills
Note: Candidates available to join immediately or at the earliest will be preferred
About Our Company:
Softlink Global is one of the few product-focused IT companies in India. Our globally leading and acclaimed ERP solution is implemented in more than 50 countries with zero customization. Softlink Global operates from its offices situated in Singapore, the USA, and the Philippines. In India, we have a presence in Mumbai, Pune, New Delhi, Chennai, Bangalore,
Kolkata, Ahmedabad, and Hyderabad.
Softlink started in 2005 with a mission to automate the logistics industry and today we take pride in retaining the number one position since inception. When you join our team, you can expect to be challenged to think in new ways and try new things.
To know more, visit https://softlinkglobal.com/">https://softlinkglobal.com/
At Softlink:
- We obsess over user experience and delight
- We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
- We thrive on developing a culture of learning and continuous improvement, both for people and processes
- We invest in each other's growth
- We believe in complete transparency, open dialogue, and no hierarchies
- We make objective and data-driven decisions
- We believe in taking charge and getting it done
- We give a damn about our team's well-being and growth within the company
- We encourage experiments and creativity in Technology
- We want you to be able to lead your own team or a project once you are ready
- We want you to see our vision, and become a part of our growth story
We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.
The Perks:
- An opportunity to feel proud of your work
- A platform to take up higher responsibilities, growth and career advancement
- A fun work-life balance
- An amazing team to work with
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Mandatory Skills required:
1. Ability to translate business requirements into technical requirements for QlikView
2. Perform detailed analysis of source systems and source system data and model that data in
Qlikview
3. Design, develop, and test QlikView scripts to import data from source systems, data feeds, flat files
to create Qlik marts
4. Proficiency with QlikView Scripting, use of complex QlikView functions,
advanced QlikView Expressions, experience with complex data models and optimization of data
model for query performance to create Qlik Marts
5. Architecture optimization ( includes hardware sizing , security setup , performance tuning )
6. Development of Qlikview/ QlikSense
Informatica PowerCenter (9x ,10.2) : Minimum 2+ years experience
SQL / PLSQL: Understanding of SQL procedure. Able to convert procedures into Informatica mapping.
Good to have- Advantage if you have knowledge of Windows Batch Script.
- Properly escalate unresolved issues to appropriate internal teams
- Good understanding of computer systems, mobile devices and other tech products
- Ability to provide step-by-step technical help, both written and verbal
-Learning things.
Java- Identity Access Management (IAM)/SailPoint IIQ Implementation and Governance
- Java development
- Role -Base Access Control (RBAC)
- Custom / OOTB connector development experience
- Integration experience with JDBC, Active Directory, ServiceNow, Mainframe ACF2
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers
Follow CutshortSubodh Popalwar
Software Engineer, Memorres