Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
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Hello Everyone,
We Have an urgent job opening for the below Profile:
Location: Bangalore
Experience: 7 To 9 Years
Designation: Sr Sales Manager
Notice Period: Maximum 1 Month
About the Role:
● Acquire new partners keen to move online across multiple categories of Fashion, FMCG, General Merchandise, Health & Sports, Electronics Accessories, etc - more than 80% of the time in the initial months to be spent on partner acquisition, ensuring achievement of business acquisition targets
● Pitch appropriate solutions to partners basis their business size & appetite for growth - upsell solutions wherever possible
● Ensure proper execution of agreed-upon terms at the time of partner onboarding thereby ensuring high partner NPS
● Manage existing accounts by being their point of contact from Dukaan’s end, growing their business ensuring consistent growth in revenues for Dukaan - 50% of time spent on account management & the rest on acquisition in a steady-state business scenario
● Collaborate with multiple internal stakeholders to ensure superior delivery of services to partners
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● Ability to thrive in an individual contributor role
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● Post graduate from premier institutes with 6+ years of experience in a role that involves business development, sales, and account management in a related industry
● Effective communication skills with an aptitude for sales
● High intent to hustle
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● Ability to thrive in a fast-paced changing & evolving organization and able to consistently deliver results
● Likes working in a team - positively contributing to the overall success of the team
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● Competitive pay
● Like-minded, extremely smart & competitive colleagues
● Fast-paced & fun environment to work in
● Ability to be the owner of multiple initiatives & projects
● wealth of knowledge in multiple domains in a fast-growing start-up
Please share your updated CV shruthi.k at mydukaan.io
Thanks
About Wise
Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 200k users in 2 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you probably already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.
What we need
We need you, if you have 4+ years of experience in creating intuitive user experiences. We are execution focused and work would involve building things quickly & adapting based on market feedback. If you love designing consumer products & building things excites you, we would like to talk to you.
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- Work directly with the founding team and drive key product decisions
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- Build storyboards, user flows, wireframes and mockups to communicate design ideas
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- Sense of ownership
- Desginers who can talk product and strategy
- Experience in building beautiful consumer products
- Strong opinions, loosely held
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- Good written communication skills
- Bangalore love
- Interest in mentorship
Probably not ideal if
- If you have always been right about everything in life
- Not looking for a full time engagement
- Unwilling to relocate / join office in Bengaluru post Covid
Definitely get in touch if you
- Would have started the exact same company but willing to build it together with a great team
- Already tried the https://web.wiseapp.live/download" target="_blank">product and have ideas on how to improve it
Note: Please attach portfolios / links to profile on behance or dribbble or personal websites while applying
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Full Stack Developer - Averlon