Job Description
Company Background
Workplace Fabric (WF) is focused on using Technology to create the most efficient and effective working environments. Using patented sensor technology, data analytics and innovative displays WF helps office users get the best out of their workspace while enabling a business to fully understand the utilisation of an office building.
Most customers are seeing how >20% savings can be achieved as well as creating a much improved working environment for staff and reduced service cost. The business has installations in 50 cities around the world with major blue-chip companies as customers. The business has a cash generative business model and is set for accelerated growth; a very exciting time to join a rapidly growing company.
Overview
The exciting opportunity has become available as a result of company growth and opportunities. The Technical Customer Service position will be working with a friendly professional team and the ideal candidate will provide technical support to clients located worldwide.
To provide training and support for clients who experience issues with equipment, compile clear guides for client and review data trends from the system, carry out root cause analysis when technical issues arise and provide necessary guidance to achieve resolution.
Supporting clients with their requests in relation to their Freespace products and solutions, carry out training sessions on products and analytics dashboard along with return to work solutions.
The Role
- Training clients on products, services, applications, maintenance & analytics dashboard
- Understand client requirements/issues & presents solutions as necessary
- To action ticket requests within Service Level Agreement & clearly articulate updates to clients
- Always looking at ways to improve internal systems and processes
- Prepare client quotes for additional services or products & issue invoices
- Review information and act upon findings
- To be involved in technical discussions in relation to Routers, Access Points, Wifi & Internet connectivity issues
- Interpret and manipulate data
- Prepare documentation to share with clients following site visit
- Facilitate client meetings, sharing information and training
- To understand the functionality of all the Freespace products to support client with their needs
- Carry out any reasonable ad-hoc requests
Working Hours
2: 30AM to 10:30AM IST – Monday to Friday
On call support (only for critical issues) – Alternate weekend
The Person
- Positive can-do attitude, good manner with initiative
- Technical understanding in relation PCs, Networking, Displays, Wireless
- Customer focused & excellent communication skills are essential
- Ability to make decisions, compile reports based on data analytics
- Able to work fast and solve problems under pressure at times of high workload and competing priorities
- Remain focused, composed, optimistic and flexible in difficult situations; resilient and bounces back from failures or disappointments
- Focuses on results and desired outcomes and how best to achieve them
- Comfortable working with ambiguity & to question to gain full understanding
- Displays an ongoing commitment to learning and self-improvement
- A willing and helpful person who thrives on providing support for the team to achieve their goals
Qualification/skills
- Basic knowledge of PCs, Networking, Displays, Wireless
- Validating analytics data
- Discretion with confidential client information
- 3+ years customer service experience within a technical industry
- To have an interest in the build environment or architecture
- A Financial background is desirable
- Proficient in Microsoft Excel & Word is essential
- Excellent communication skills – presentation, written and verbal
- Ability to prioritise workload and problem solve
- Good research skills and attention to detail
Shubham Vishwakarma
Full Stack Developer - Averlon
About Workplace Fabric Ltd.
About
Workplace FABRIC helps office users maximise their productivity while ensuring best use of built assets. Our solutions solve daily space challenges and deliver deep insights to help strategic real estate decisions.
Our solutions have been built from deep experience in both agile working and secure cloud technology. Because we understand the challenges, we provide a unique service that focuses on user experience while delivering actionable workplace intelligence.
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We are seeking a skilled and experienced CMM Operator to oversee and optimize inspection processes. The ideal candidate will have a background in CMM operating. The CMM operator will be responsible for ensuring the efficiency, cost-effectiveness, and reliability of our inspection process from manufacturing to finished products.
Job Role and Responsibilities: -
i. CMM operating.
ii. CMM programming.
iii. Final inspection of Jigs machined and sheet metal parts.
iv. Coordinate with Machine shop regarding manufacturing status.
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Experience with CMM operating and programming (Hexagon make) Candidate must be familiar with PC-DMIS 2015.1 CAD++ software.
Use in-depth familiarity of GD&T to interpret blueprints at all assembly levels.
Solid understanding of geometric relationships
Provide analysis of collected data and evaluate it to provide direction for remaining operations.
Integrate process monitoring with the fabrication process to locate both welding and machining details.
Understand and apply the fabrication process and environmental effects on large structures.
Effectively communicate to fabricators, machinists, assemblers, engineers, and other parties as required.
Experience with model-based metrology.
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📍 Location: [WHF / Remote]
🕒 Experience: 4–7 years | Industry: B2B Marketing | Type: Full-Time
🚀 Ready to own marketing end-to-end?
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Digital Marketing & Demand Generation
• Run SEO/SEM, Google Ads, LinkedIn Ads, and paid campaigns
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Social Media & Visibility
• Manage LinkedIn, YouTube, Instagram strategy and content calendar
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Events & Partnerships
• Manage webinars, conferences, expos, and partner promotions
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CRM, Automation & Analytics
• Use Zoho Campaigns, HubSpot, or Mailchimp for drip campaigns
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Collaboration & Enablement
• Align with cross-functional teams including sales, training, technical, and HR
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We are looking for a Full-Time Recruiter to join our growing team!
🔹 Experience Required: Minimum 1 year in recruitment
🔹 Work Mode: Remote
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🔹 Working Days: Monday to Saturday
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End-to-end recruitment process
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Proven experience of at least 1 year in recruitment
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• Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for
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• Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon