Customer Support Engineer

Job description

Location - Airoli ( Navi Mumbai)

CTC - Upto 50 LPA

Experience- 14 - 18 years

· Responsible for Design, planning and implement the best of art network technologies.

· Analyse business IT needs and requirements to develop technical solutions.

· Design network systems to meet business needs, including LANs, WANs, intranets, Internet connections, Cloud network, data communication networks, etc.

· Perform network modelling, analysis, budgeting, and planning tasks.

· Experience in Troubleshoot complex networks, identifying and correcting technical issues.

· Act as L4 during crisis/incident event management incidents as needed.

· Cross team /partner engagements to represent Project concerns/needs.

· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.

· Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.

· Decision making authority is broad and can have significant material impact on cost, business planning and success of Bank core business.

· Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.

· Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.

· Direct and manage network-related projects from initiation to completion. Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.

· Direct the continuous and secure maintenance of the corporate, data centre, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.

• Travel agency accounting, GST, TDS, balance sheet, billing, etc.
• Perform service provider reconciliation.
• Maintain the general ledger.
• Debtors & Creditors management.
• Preparation of various types of MIS reports
• Perform bank transfers like RTGS, NEFT, and outward remittances.
• Ensure Vendor and credit card reconciliation for all Ledger Accounts
• Helping the senior officer and CA at the time of audit.
• Manage all accounting transactions like invoicing, expense reporting, and payroll.
• Handle monthly, quarterly, and annual closings.
• Daily fund planning to ensure payments are made to suppliers as per turn-around time.
• Preparation of Overall Creditors & Debtors Ageing Report related to Flight, Train, taxi, Metro, and other vendors based on Books.
• Downloading bank statements weekly and performing reconciliation.
• Record banking transactions.
• Work in complete cooperation with the rest of the office team (Sales, Products & Contracting, Operations) and Inter-department communication and coordination with teams.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Experience
• Taxation: 1 year (Preferred)
• travel accounting: 1 year (Preferred)

• Proven software development experience in PHP

• Understanding of open source projects like Laravel, Drupal, Mysqletc

• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc

• Good knowledge of relational databases, version control tools and of developing web services

• Experience in common third-party APIs (Google, Facebook, Ebay etc)

An analytics, software development and product focused company with a focus to create value for the various sectors of the Society. We try to use technology as a innovation for various problems people face and hence resulting in the upliftment of the people.

What we are looking

We are searching for an organized, ambitious .NET developer to generate software using .NET's infrastructure. The .NET developer's duties include sourcing project requirements, deciding on the most appropriate software solutions, and ensuring that developments are error-free. You should also ensure that the final products are well-presented and engaging.

Main characteristics of who we’re looking to hire in our company:  Ability to complete projects, follow through, respect deadlines and come up with creative solutions.  Willingness to learn and advance in his/her career and become a useful member of our team. Communicative, people person, team player, intelligent, curious and hard-workin.

Principal Responsibilities: 

• Develop dynamic SPAs (single page applications).
• Test and deploy applications and systems.
• Hands on and implements complex AngularJS applications, directives, controllers, services.
• Deep functional knowledge or with Web Services (REST, SOAP, etc) is needed to be successful in this position.
• Ensure software meets all requirements of quality, security, modifiability, extensibility etc

Education Requirements:

• Graduated or pursuing BSc/BA in Computer Science, Engineering or a related field.

Training, Skills, Knowledge & Experience

• 3-5 years work experience as a developer.
• Development experience using Microsoft Asp.NET C#.
• Core web fundamentals: HTML5, CSS and JavaScript.
• Working knowledge of databases and database structure.
• Working experience on ASP.NET Web API.
• Working experience with source control Git.
• Solid understanding of Responsive Web Design and framework.
• Excellent troubleshooting and communication skills.
• Familiar with scrum methodology

• Liaise with fellow developers.
• Designing and implementing microservices which use the spring boot framework.
• Working in compliance with the full Software Development Life Cycle.
• Connecting microservices to interact with databases.
• Understanding of how streaming technologies work such as Kafka.
• Identifying and finding solutions to bugs.
• Ensure you've written adequate test cases to verify design requirements are being met.
• Create well written documentation for the individual microservices.

• Design, develop, test, debug and maintain components of the cloud infrastructure
• Manage operational priorities of the DBaaS
• Establish a process for handling and leading response to security new vulnerabilities
• Lead certification efforts from the security perspective
• Participate in penetration testing efforts
• Design and build DBaaS processes for key management, rotation storage, encryption, and password management

Requirements:

• Strong software design and implementation skills in building infrastructure frameworks
• Experience building and operating extensible, scalable resilient data systems
• Working knowledge of Java and Python Experience using public cloud infrastructure (AWS, GCP, or Azure)
• Containerization tooling (Docker, EKS, Kubernetes)
• Infrastructure as Code Tooling (Example: Terraform, Cloudformation, Etc.)
• Configuration Management Tooling (Ansible, Chef, etc.)
• Automation Scripting (Python preferred)
• Solid understanding of basic systems operations (disk, network, etc)
• Willingness and ability to learn new languages and concepts
• 5+ years of relevant experience

• Experience leading regression, automation, and performance test teams.
• Has in-depth knowledge of a variety of testing techniques and methodologies with a focus on regression, automation, and performance test best practices.
• Good understanding of QA methodology – test plans, test cycles, defect management (including Root Cause Analysis), status reporting, and software releases.
• Experience managing team results to Key Performance Indicators (KPIs).
• Experience developing and maintaining Knowledge Transfer documentation and information.
• Experience with the following tools:
• SAP Functional modules: FI, PY, Ben, HR, MM, Recruiting, SFEC, EAM, MAM, FCRM, BW, Security, SolMan across SAP systems (ECC/UI5/BW/GRC/Solman)
• SAP Solution Manager for Testing (SolDoc, Test Suite, Focused Build Test Step Designer)
• Technical Bill of Materials (TBOM), Business Process Change Analyzer (BPCA), Test Suite Analytics, Test suite Test Management, SolDoc Library, and Business Partner Group Hierarchy (BPH) setup and management
• Worksoft Certify Automation Scripting
• Worksoft Execution Manager (EM)
• Worksoft Architect
• Neotys Neoload
• Worksoft Integration to Solution Manager
• Worksoft Integration to Neoload

JD:

Required Skills:

• Intermediate to Expert level hands-on programming using one of programming language- Java or Python or Pyspark or Scala.
• Strong practical knowledge of SQL.
  Hands on experience on Spark/SparkSQL
• Data Structure and Algorithms
• Hands-on experience as an individual contributor in Design, Development, Testing and Deployment of Big Data technologies based applications
• Experience in Big Data application tools, such as Hadoop, MapReduce, Spark, etc
• Experience on NoSQL Databases like HBase, etc
• Experience with Linux OS environment (Shell script, AWK, SED)
• Intermediate RDBMS skill, able to write SQL query with complex relation on top of big RDMS (100+ table)