Customer Support Engineer

Role: SEO/Digital Marketing Expert

Exp: 3-4 Years

Budget: up to 35K

Location: Ahmedabad, WFO

Qualifications:

• 3-4 years of experience in SEO and digital marketing.
• Proven track record of success in achieving SEO and digital marketing goals.
• Strong understanding of SEO principles, including on-page, off-page, and technical SEO.
• Experience with Google Analytics, Google Search Console, and other relevant SEO tools.
• Experience with social media marketing platforms and advertising tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

We’re expanding our product offerings and are looking for an experienced Product Manager to execute our product vision and strategy. The ideal candidate will spot gaps in our product, identify opportunities for innovation, and turn insights into impactful solutions. You’ll own the product lifecycle end-to-end—from strategy and ideation to launch and adoption—driving measurable business outcomes along the way. This postion is a high impact role working directly with the founders and engineering team to drive product and GTM execution. This is an in-office position based in Coimbatore. 

Objectives of this Role

Lead product and business planning across cross-functional teams.

Analyze customer needs, market trends, and competitor offerings to shape product direction.

Translate requirements into clear product strategies, roadmaps, and execution plans.

Appraise new product ideas and define effective go-to-market strategies.

Maintain production timelines and align stakeholders across departments.

Responsibilities

Create & Implement Product Strategy

• Translate business strategy into actionable product strategy.
• Own and prioritize the product roadmap.
• Drive execution to deliver impactful products.
• Lead cross-functional alignment to get products to market.
• Plan and manage product launches.
• Contribute to product profitability and long-term commercial success.

Conduct Market & User Research

• Research market trends, competitors, and customer needs to inform product direction.
• Generate and validate ideas through data-driven analysis and stakeholder input.
• Continuously evaluate opportunities for differentiation.

Oversee Product Development & Design

• Guide product development with a focus on customer-centric design.
• Leverage customer and stakeholder feedback to refine features.
• Ensure seamless collaboration with design, engineering, and business teams.

Drive Communication & Stakeholder Alignment

• Clearly communicate strategy, priorities, and progress to all stakeholders.
• Align teams before major milestones (feature definition, pricing, launch, testing, post-launch review).

Lead Product Launches & Adoption

• Develop and implement go-to-market strategies.
• Partner with marketing, sales, and customer success to enable effective rollout.
• Leverage CRM, analytics, and project management tools to track impact.

Enable Training & Knowledge Sharing

• Create training resources, help pages, and customer-facing materials.
• Collaborate with engineering and customer success teams to ensure product adoption.

Required Skills & Qualifications

Proven experience in product management within a fast-paced environment.

Track record of overseeing the full product development lifecycle.

Strong ability to design and execute product marketing strategies.

Excellent communication skills—writing, presenting, and influencing across levels.

Preferred Skills & Qualifications

Bachelor’s degree (or equivalent) in product design, engineering, or related field.

Previous experience in software or web development.

Demonstrated success as a hands-on product developer before moving into management.

1. Good understanding of AJAX and JavaScript
2. Experience with RESTful services
3. Experience in building user interfaces with JavaScript frameworks like Angular
4. Skilled with common front-end technologies such as HTML, CSS, JS
5. Strong understanding of JavaScript concepts like Promises and asynchronous programming
6. Ability to decompose a problem into clear software and UX design actions.
7. Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.)
8. Experience in working with jasmine, karma, and Angular TestBed
9. Experience in working in agile environments
10. Able to maintain versioning for the source code using Git

Roles & Responsibilities: 

• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners 
• Act as single point contact for all client queries. 
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups. 
• Managing the entire show of Account Management and supporting clients.
• Owning the long term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities. 
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker. 
• Find opportunities to bring in automation/orchestration in order to enhance client service experience. 
• Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully. 
• Understand client needs and address within defined TAT 

Knowledge & Experience: 

• Bachelor's degree and demonstrated prior Account/Service Management experience.
• Information Technology experience 
• Strong written and oral communication skills. 
• Strong Microsoft Office skills (Excel, PowerPoint ) 
• Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment 
• Understand technical risks and supportability parameters 
• Strong decision-making skills. 
• The ability to analyse, think innovatively, adapt and drive new best practices.
• The ability to farm the account through relationship management.

Role: Application Architect

Job Description:

Key Responsibilities:

1. Understand requirements, functional and non-functional requirements, and devise end to end approach and strategy to modernizeapplications
2. Plan, Design, and develop architectures for highly available, scalable, and secure enterprise systems
3. Ideate and drive automation, lead PoVs point of view / PoCs Proof of concept/lead in the development of minimal viable product
4. Identify risks, and issues, and work on a mitigation plan
5. Able to review enterpriseapplicationportfolios and be able to provide application rationalization and modernization strategies
6. Provide functional and/or technical expertise to plan, analyze, define, and support the delivery of future functional and technical capabilities for anapplicationor group of applications.
7. Assist in facilitating impact assessment efforts and in producing and reviewing estimates for work requests.

Technical Experience:

1. Highly experienced withapplicationarchitecture capabilities with cloud-native architectures, microservices, and serverless architectures
2. Understanding of Domain-driven design, Event-drivearchitecture
3. Equipped with in-depth experience in developingapplicationswith either PHP/Python or databases such as PostgreSQL, MySQL, etc.

Professional Attributes:

1. Candidate should have good communication skills
2. Candidate should have good documentation and presentation skills
3. Candidate should be a team player and must be able to collaborate and network with different teams
4. Highly motivated and should work with minimum supervision and unclear requirements

• Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
• Collaborate with UI/UX and Research teams to further improve current systems.
• Adapt technical trends in web applications to support product quality.
• Manage product compatibility across devices.
• Create peer learnings for team members and build context for new team mates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• At least 1 year of experience working in frontend for desktop and mobile web.
• Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Understanding of GraphQL APIs.
• Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance