Customer service associate

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Find below the JD for the opening of  Senior Micro FrontEnd Engineer - TechMango 

Role : Senior Micro FrontEnd Engineer

Experience : 5 - 10 Years

Job Location : Madurai

Mode: Remote (Initial 1 month in Office)

Mandatory skills : Micro Frontend, Angular, HTML, CSS, Javascript, , Module federation, Web component JS

Job Description :

As a Micro Frontend Angular Engineer, your role is crucial in shaping our innovative SaaS platform to ensure its user-friendliness and accessibility. By focusing on user interface performance and design consistency, nurturing team growth, prioritizing the product, and fostering knowledge sharing, you will drive innovation and guarantee a top-tier user experience. Your work will directly influence the look and feel of our product, making it more intuitive and enjoyable for our customers. Your contribution will be vital to our continued success.

THIS IS YOU:

• Extensive experience with Angular and TypeScript. You are comfortable with the ins and outs of these technologies or related, from building and deploying applications to debugging and optimizing performance.
• A passion for shipping. Bonus points for Trunk Based Development. CI/CD is your default. Putting code live every day is standard practice.
• Familiarity with module federation and cloud environments. You understand how to build and deploy micro frontends using module federation and how to optimize performance and scalability in cloud environments.
• Expertise in developing and maintaining component libraries. You have experience in building and maintaining component libraries that can be used across multiple applications, ensuring consistency, and reducing development time.
• User-centric approach to frontend development. You prioritize user needs and preferences when developing front-end interfaces, working closely with product designers to create intuitive and engaging user experiences. Attention to the details when implementing UI.
• A Best tool for the job mentality. You are not a zealot and know that having a hammer does not make everything a nail. You are not afraid to try something new and know how to build consensus and knowledge in the team for new tech and concepts.
• Excellent English communication skills. You can naturally work with people from different backgrounds, both technical and non-technical. You are comfortable defending your ideas and challenging others. People enjoy working and debating with you.

Mandate Skills:  Micro Frontend, Angular and JavaScript/TypeScript,, Module federation/Web component JS

Total Experience:

Relevant Experience in Micro frontend:

Exp in Angular:

Exp in Module federation/Web component JS:

Excellent Communication Required so rate yourself out of 5:

Current Company:

Current Location:

Preferred Location:

CCTC:

ECTC:

Notice Period:

Are you able to join us with in 15-20 Days Yes/No:

If You're serving notice Pls mention the Last working date:

Marital Status & Native Location:

Are you Open to travel Madurai for 1 Week during your Onboarding time Yes/No:

If You are Holding any offer, pls mention the CTC & Job Location:

Available for Virtual Interview on Weekdays Yes/No:

About the Company:

Alyke, recognized as India's first friendship app, is revolutionizing the way people find friends online through its innovative matching algorithm. Alyke has quickly gained traction, surpassing 1 million users. This platform uniquely connects individuals based on shared interests and proximity and stands out for its commitment to creating a secure environment that encourages users to express themselves freely. Joining Alyke offers the chance to be part of an innovative team dedicated to reshaping the landscape of social connections.

Role Overview:

As a Quality Assurance (QA) Lead at Alyke, you will lead the QA team to ensure the delivery of high-quality software products. You will be responsible for developing and implementing QA strategies, overseeing all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. This role requires a combination of strong leadership skills and a deep understanding of QA methodologies in a fast-paced startup environment.

Key Responsibilities:

● Lead and mentor the QA team, fostering a culture of quality and continuous improvement.

Extensive work in Appium is much needed.

● Develop and implement comprehensive QA strategies, standards, and processes to ensure the highest quality of our software products.

● Oversee the creation and execution of test plans and test cases, ensuring thorough testing of new features and applications.

● Establish and monitor key QA metrics to track and improve software quality and team performance.

● Collaborate closely with cross-functional teams including development, product management, and operations to ensure timely and high-quality releases.

● Implement and maintain automated testing frameworks and tools to improve efficiency and coverage.

● Manage the defect tracking process, ensuring clear documentation and effective resolution of issues.

● Conduct regular reviews and audits of QA processes to identify areas for improvement.

● Stay up-to-date with industry trends and best practices, continuously integrating new techniques and tools into the QA process.

● Ensure the application’s compatibility across different devices and platforms, particularly mobile.

● Develop training programs and materials to enhance the skills and knowledge of the QA team.

Qualifications:

● Bachelor’s degree in Computer Science, Engineering, or a related field.

● 4+ years of experience in software quality assurance, with at least 2 years in a leadership or management role.

● Proven experience in developing and implementing QA processes and strategies.

● Strong knowledge of QA methodologies, tools, and processes, including experience with manual and automated testing.

● Proficiency in using QA tools such as JIRA, Selenium, Appium, or similar.

● Extensive experience with testing mobile applications on iOS and Android platforms.

● Strong understanding of continuous integration/continuous deployment (CI/CD) pipelines and related tools like Jenkins or GitLab CI.

Excellent problem-solving skills and a proactive approach to addressing challenges.

● Strong communication and leadership skills, with the ability to effectively mentor and manage a team.

● Experience with security testing and understanding of data protection standards is a plus.

● Demonstrated ability to work collaboratively with cross-functional teams to deliver high-quality products on time.

Why Join Us?

● Opportunity to lead a QA team in ensuring the quality of a cutting-edge product impacting users globally.

● Work in an environment that fosters innovation, collaboration, and professional growth.

● Competitive compensation and comprehensive benefits.

● Be part of a passionate and driven team dedicated to transforming the way people connect.

Application Process: If you're excited about leading a team to ensure the quality of a product that brings people together, we'd love to hear from you. Please submit your resume, cover letter, and a link to any relevant work or projects you have worked on.

Roles & responsibilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information via email.
• Keeping up with product and service information and updates
• Creating and maintaining a database of current and potential customers and updating the same on CRM
• Explaining and demonstrating features of products and services
• Staying informed about competing products and services
• Upselling products and service
• Researching and qualifying new leads

• Develop and implement HR strategies and initiatives aligned with the overall business strategy
• Bridge management and employee relations by addressing demands, grievances or other issues
• Manage the recruitment and selection process
• Support current and future business needs through the development, engagement, motivation and preservation of human capital
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
• Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Assess training needs to apply and monitor training programs
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

• Proven working experience as HR manager or other HR executive
• People-oriented and results-driven
• Demonstrable experience with human resources metrics
• Knowledge of HR systems and databases
• Ability to architect strategy along with leadership skills
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Three to five years’ experience in HR Role
• In-depth knowledge of labour law and HR best practices
• Degree in Human Resources or related field.
• For more info dial : nine one zero one four double three eight one two.