Customer service associate

At BigThinkCode, our technology solves complex problems. We are looking for talented back-end (node.JS) engineer to join our at Chennai.

Please find below our job description, if interested apply / reply sharing your profile to connect and discuss.

Company: BigThinkCode Technologies

URL: https://www.bigthinkcode.com/

Experience required: 3-4 years

Work location: Chennai

Joining time: Immediate – 4 weeks

Work Mode: Work from office / Hybrid

A skilled Node.js Developer with experience in building scalable applications using event-driven architecture within distributed systems. The ideal candidate should be comfortable in high-performance backend services and have a strong understanding of asynchronous programming patterns.

Experience or exposure to knowledge embedding and vectorization techniques is a strong plus, especially in the context of modern data-driven or AI-powered systems.

Must have skills:

• Hands on expertise in OOJS, node.js, distributed systems.
• Event drive architecture (EDA) microservices project experience MUST.
• Any programming: Typescript or nodeJS or Golang
• Hands on experience using docket containers and Kubernetes.
• Aware about Asynchronous and Loose Coupling.
• Familiar with API’s gateway and microservice design patterns.

Required Skills

• 3+ years of hands-on experience with Node.js
• Strong understanding of event-driven architecture and non-blocking I/O
• Experience working with distributed systems and microservices architecture
• Proficiency in RESTful API design and implementation
• Experience with databases such as MongoDB, PostgreSQL, or MySQL
• Experience with containerization tools like Docker and orchestration tools like Kubernetes

Key Responsibilities

• Design, develop, and maintain server-side applications using Node.js
• Build and optimize scalable, event-driven systems in distributed environments
• Implement asynchronous workflows, message queues, and pub/sub architectures
• Collaborate with cross-functional teams to define and deliver backend solutions

Good to Have 

• Experience with knowledge embedding and vectorization techniques
• Familiarity with vector databases (e.g., Pinecone, Weaviate, FAISS)
• Understanding of cloud platforms (AWS, Azure, or GCP)

Why Join Us:

• Collaborative work environment.
• Exposure to modern tools and scalable application architectures.
• Medical cover for employee and eligible dependents.
• Tax beneficial salary structure.
• Comprehensive leave policy
• Competency development training programs.

Company: Redhill Softec

Location: Bengaluru (On-site / Hybrid)

Experience: 0–3 Years

Employment Type: Full-time

About Redhill Softec

Redhill Softec is a technology training and solutions company specializing in academic project training (IEEE, final-year projects), web development services, and software/IT product sales. We work closely with students, startups, and businesses to deliver practical, industry-oriented solutions.

Key Responsibilities

Academic & Training Services

• Promote final-year academic projects, internships, workshops, and certification programs to colleges, students, and training partners.
• Build and maintain relationships with colleges, faculty coordinators, placement officers, and student communities.
• Conduct campus visits, seminars, and online demos to generate leads.

Web Development & IT Services

• Identify and convert leads for website development, web applications, and custom software solutions.
• Understand client requirements and coordinate with technical teams for proposals and demos.
• Prepare quotations, proposals, and follow-ups to close deals.

Product Sales

• Promote and sell company software products, tools, and digital solutions.
• Manage the sales pipeline from lead generation to closure.
• Maintain customer relationships and ensure repeat business.

Business Development Activities

• Generate leads through cold calling, email campaigns, social media, referrals, and field visits.
• Maintain CRM records and prepare sales reports.
• Achieve monthly and quarterly sales targets.
• Track market trends, competitor activities, and customer feedback.

Required Skills & Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, or related field.
• Strong communication skills in English (Kannada/Tamil/Telugu is a plus).
• Basic understanding of IT services, web technologies, or academic projects.
• Good negotiation, presentation, and interpersonal skills.
• Self-motivated, target-driven, and willing to learn.
• Freshers with strong communication skills can also apply.

Preferred Skills (Added Advantage)

• Experience in education sales, IT services sales, or B2B sales.
• Familiarity with digital marketing, CRM tools, or lead generation platforms.
• Ability to conduct webinars, demos, and presentations.

What We Offer

• Attractive salary + performance-based incentives
• Training on academic projects, web technologies, and sales techniques
• Career growth opportunities in sales, marketing, and business strategy
• Friendly and learning-oriented work environment

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Minimum 7-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·        Good knowledge of the JVM with an understanding of performance and memory optimization.

·        Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·        Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.

·        Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·        Expert level understanding of Object Oriented Concepts and Data Structures

·        Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints,            functions, triggers, procedures etc.

Role: Java developer
Experience: 4+ years

Job description

○ Working experience on JAVA,Spring Boot. (on building web services?)

○ NOSQL DynamoDB knowledge is plus

○ Working experience in building micro services and distributed systems

○ Working experience on using messaging queues RabbitMQ/Kafka is plus

• Develop user interface components and implement them using well-known React workflows & best-practices. Build reusable components and front-end libraries for future use.
• Take complete ownership of features, break it down to smaller tasks, identify blockers and find solutions for them; collaborate with other cross-functional teams to deliver the feature on time.
• Create responsive layouts for different mobile screens and desktops with search friendly markup
• Translating visual designs and product wireframes into high quality code

• Min 2+ years of experience in developing modern consumer facing web applications using React and Redux
• Should be aware of latest React patterns and know how to leverage react hooks, functional components and higher order components
• Strong proficiency in CSS, JavaScript, including DOM manipulation
• Must know basics of web technology
• Tech skills needed: React, Typescript, Javascript, HTML, CSS, Redux

Sr. Finance Manager is a diverse and challenging position with its broad scope of responsibilities and high accountability. You will play a central role in driving insights which would form the basis for key strategic and business decisions. This role will be a precursor to several long-term exciting opportunities within the organization.

 Responsibilities:

• Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Create buy-in for the product vision both internally and with key external partners
• Develop product pricing and positioning strategies
• Translate product strategy into detailed requirements and prototypes
• Scope and prioritize activities based on business and customer impact
• Work closely with engineering teams to deliver with quick time-to-market and optimal resources
• Drive product launches
• Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
• Act as a product evangelist to build awareness and understanding
• Represent the company by visiting customers to solicit feedback on company products and services

Requirements:

• Proven work experience in product management or as an associate product manager
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Strong problem solving skills and willingness to roll up one’s sleeves to get the job
• Skilled at working effectively with cross functional teams in a matrix organization
• Excellent written and verbal communication skills
• MS/BS degree in Computer Science, Engineering or equivalent preferred

We are looking for individuals who have the following skillset:

• Adaptable and flexible
• Problem-solving skills
• Detail orientation
• Ability to establish strong client relationship
• Agility for quick learning

Nice to haves:

• Exceptional written and verbal communication skills
• Ability to multitask and work on a range of requirements.
• Experience in analysing very large, complex, multi-dimensional data sets.
• Penchant for business, curiosity about numbers, persistence to work with data and passion for uncovering insights out of that

User Experience Designer / Engineer

Job Description

The company's product team develops the next-generation technologies that change how millions of customer orders are fulfilled by merchants.

As a UI/|UX engineer, you will ship high-fidelity designs of new features and prototype solutions. You will have incredible ownership in creating an elegant end-user experience for merchants across every aspect of the product while collaborating with a multidisciplinary team of engineers, technical product managers, customer success managers, and marketers.

You’ll play a critical role in shaping our product—from influencing the roadmap, doing in-depth user research, and weighing technical constraints and tradeoffs. You will work directly with the head of the product and management team in delivering a product experience that creates moments of delight for our merchants, and growth for the company.

What You’ll Do:

• Understand various types of users across our platform and representing our merchants in product strategy and roadmap discussions
• Create unified, end-to-end experiences through close collaboration with team members from customer success, across product and engineering teams
• Identify the best UX methods and tools to use depending on project constraints, and own every aspect of the product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI
• Work on creating and contributing to a design system of patterns in an effort to cultivate a cohesive look, feel, and user experience across the entire Fulfil platform
• Manage every aspect of the design process for products, features, and functionalities in collaboration with our Product and Engineering teams
• Create sketches, detailed wireframes, user flows, and high fidelity mockups and effectively communicate them clearly to relevant teams
• Prototype user experiences and run usability tests to turn concepts into intuitive and elegant interfaces
• Enhance and apply our established visual language to new features and functionalities of existing products
• Quickly iterate and develop alternative designs based on feedback from peers or learnings found in user testing, within support channels, etc.

Requirements

We're Looking for Someone With:

• 5+ Years of UI/UX experience, working closely with Product and Engineering teams to develop and ship great end-user experiences
• Expertise in our tools: Figma, Sketch, Zeplin, Clubhouse
• An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, and idea generation
• Experience collaborating with a diverse team in a rapid growth environment. - Huge plus if you’ve worked with remote teammates and understand the communication patterns of working with highly distributed teams (you’ll be working closely with our team in Toronto, Canada!)
• A learning and growth mindset: We’re an early-stage startup, and we’re growing quickly. Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other
• Experience with prototyping as a means to explore and convey design solutions.
• Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work
• Excellent written, verbal, and storytelling skills.

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience working with Shopify’s Polaris design framework
• Experience in design related to B2B products e.g. E-commerce or ERP
• Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.).
• Experience developing or contributing to an actively evolving design system
• Background in engineering or another technical field

• You will work on long-term React Native mobile applications for innovative startups.
• Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
• You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.

• You have at least 3-year experience implementing and deploying React Native apps.
• You developed and published at least one React Native app on Google and Apple Store.
• You are familiar with Google and Apple Store guidelines and compliance.
• You can build pixel-perfect UIs for all mobile platforms.
• You have strong knowledge of Javascript ES6 and higher.
• You know how to make a solid relational data model and have a good knowledge of SQL.
• You have integrated a variety of web API's and understand HTTP.
• You know how to write clean and flexible object-oriented code.
• You have a good understanding of async programming concepts.
• You work daily with tools like Git, NPM and a proper IDE (Webstorm).
• You can deliver POCs, experiments and technology evaluations following design thinking practices.
• You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
• You write clean code and are a pragmatic programmer.

• You wish Typescript was the default language of the web.
• You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
• You have experience with state management libraries like MobX and Redux.
• You write automated tests and perform end-to-end testing with Detox or Appium.
• You are familiar with functional programming concepts and apply it occasionally.
• You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
• You have experience with Scrum and Lean methodology