Customer service associate

Job Title: Digital Marketing Executive

Location: Thane

Salary: ₹3 LPA – ₹5 LPA (Based on experience)

Experience Required:

Qualification - graduation

Summary

Miko is an advanced consumer robotics innovation lab focused with the mission of Bringing Robotics and AI to every consumer home. Founded by young and dynamic entrepreneurs from IIT Bombay, Miko is a global deep tech company with offices in US, UK and India, and customer base across 140+ countries. Focused on taking Robotics and AI to every consumer home, Miko is the first of its kind "content on subscription" hardware platform for kids powered by patented technology. 

Our flagship products, Miko 3 and Miko Mini (www.miko.ai), are playful companion robots that engage, educate and entertain kids. Their unique approach is to focus on child learning and development through self-initiated contextual topics that encourage conversational learning. It hosts a powerful marketplace for third party content partners to plug their content and connect with Miko users on subscription. 

Miko is powered by a proprietary emotional intelligence and adaptive personality engine, complex conversational and multilingual AI framework, edge and hybrid speech & vision recognition along with an active learning and behavioral analysis engine. All of this is built over an autonomous navigation system, which enables Miko to offer a range of benefits for the user. 

The team at Miko team is an interdisciplinary team consisting of team members from electronics, embedded system, mechanical, industrial, robotics and AI engineering domains, Human Robot Interface designers, UI/UX designers, mobile and cloud software engineers, content creators, artists, mathematicians, neuropsychologists, marketing and sales mavericks, Customer support professionals and knowledge partners. 

The Role

We are looking for a middleware software engineer to join the team. In this role you will be working on designing, developing and optimizing the middleware stack for current as well as new companion robot products.

Work Experience & Qualifications

2 years or higher industry experience in the Software domain. No restrictions on degree/qualifications; only skills matter. (* for Junior role)

Responsibilities

• Designing and developing software on the product to enhance current functionality and add new features. Lead the technical delivery of assigned tasks/projects.
• Consistent coordination and collaboration with the Backend, AI, Product and QA team for efficient development cycles and testing for new features and improvements.
• Operating in an Agile/Scrum environment to deliver high quality software against aggressive schedules
• Ability to diagnose, troubleshoot and perform root cause analysis of critical business and production issues
• Strong technical leadership with experience building software engineering teams. Demonstrate strong ambiguity resolution skills to be able to break down ambiguous problems into simpler milestones and delegate to junior engineers

Requirements & Skills

• 2+ years of experience as a Software Engineer
• Expertise in C/C++ and Java
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.
• Experience with implementing various communication protocols like I2C, SPI, UART
• Experience working on Embedded Linux OS and Android
• Demonstrated experience in developing multi-threaded applications
• Experience with IPC including socket programming
• Should have hands on experience and thorough knowledge in STL, BOOST understanding of data structures and algorithms
• Experience with using Git as a version control system
• Excellent coding and debugging skills
• Ability to work in a fast paced environment
• Excellent verbal and written communication skills

About Merito :-

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.

About the role :-

Do you have a mind that is both analytical and creative? Are you fascinated by how people use products and technology? We are seeking a Conversion Rate Optimization Specialist who embraces the combination of form and function. This individual is an experienced, data-driven professional focused on helping to evaluate and craft conversion-centric, digital strategies & experiences to help improve the metrics that matter most to business.. You should have a strong understanding and hands-on experience with A/B testing, website analytics and the UX conversion strategies & tactics that help drive performance and insights.. You’ll be working alongside a team of delightful designers, developers and digital media professionals to help deliver optimization programs .

KEY RESPONSIBILITIES :-

● Create and execute deliverables that help inform the ideal experiences for users. This could include items such as website audits, web analytics reviews, user journeys analysis, heuristic reviews, wireframes, information architecture reviews, task flows, user scenarios and persona development.

● Design, build and execute split testing, multivariate testing and other testing approaches for websites, emails and landing page

● Identify and test new technologies and practices to improve conversion rate and consumer engagement

● Use analytics platforms and other tools to monitor and analyze the outcomes from the tests

● Manage and optimize landing pages, website calls-to-action (CTAs), and lead-generating forms

● Collaborate with teams responsible for blogging, email, social media, in order to optimize each conversion path

● Increase conversion rates and drive marketing-qualified leads for our sales team

● Create design, content and development guidelines based on findings from winning tests

● Maintain a constant awareness of all competitor and industry activity.

QUALIFICATIONS AND EXPERIENCE :-

● Proficiency in using Google Analytics (Google Analytics Individual Qualification is a plus)

● Understand best practices for UI and UX for websites, applications, mobile, and desktop

● Hands-on experience using A/B testing tools (Google Optimize, Optimizely, VWO, etc.)

● Understand the importance of statistical significance when analyzing experiment results

● Ability to multitask and coordinate with multiple stakeholders

● Strong interpersonal and communication skills

● Critical-thinker and problem-solver

● Self-motivated and driven with a willingness to learn and constantly expand knowledge and skills

About Us:
We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:
• Minimum 3- 6 years of design experience
• At least two years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens
• Worked on Information Architecture, Interaction Design and Product Design
• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)
• Are comfortable with and interested in actively designing the product by himself/herself
• Familiarity and experience with a standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.
• Strong written and verbal communication skills
• Are deeply empathetic to customers and users and understand how the business works
• Design systems experience is an added advantage
Responsibilities:
• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products
• Understanding of platform-specific nomenclature
• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes
• Design test case scenarios
• Collate feedback from users for further improvement

As a presales manager, you will work closely across various verticals such as product development, engineering, sales and marketing, and project teams/customer relations to understand internal product and service capabilities. Build marketing and sales collaterals showcasing the company’s offerings and capabilities

Role will also include understanding the customer’s needs and building suitable solutions, working closely with engineering, delivery, and sales teams.  You will also be required to actively understand customer preferences and predict future needs for product development.

Key Responsibilities:

• Engagement with the customers and understanding of their needs and putting together solutions (products and services) that are aligned with the customers’ demands. 
• Responsible for supporting the business development team in putting together compelling proposals in response to RFPs.
• Responsible for bringing in industry/vertical specific expertise into building the solution and validating technical solutions from the service delivery team.
• Coordinating with 3rd party service providers and integrating their solution components into the overall proposals.
• Plan sales strategies in response to market and competitors’

actions.

• Work in sync with the product development team and develop

sustainable and commercially viable products.

• Understand customer needs and make sales presentations.
• Liaise with the marketing team to undertake demand-generating

activities such as trade shows, exhibitions or customer workshops.

• Prepare sales proposals and train sales representatives/executives

from time to time.

• Preparation of presentations about the products or services with their value proposition articulated for the usage of the sales team.
• Creation of marketing concepts and responding to customers’ RFPs and RFI’s for our local and global sales teams.
• Use domain expertise to articulate customer requirements appropriately to product and development teams
• Prepare and deliver solution-based product presentations and

demonstrations to customers.

• Execute on customer proof of concepts (POCs).
• Strong interpersonal skills, including the ability to present to an audience from C-Level to End User, clearly articulate the value Profile products will bring to an organization, gain trusted advisor respect, and help influence, make well-executed systems presentations and clearly articulate the product’s value.

We are an age-tech startup revolutionising healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitise medical information exchange. In short, we want to allow older adults to live independently at their homes and enjoy their moments while keeping everyone informed. Our mission is to provide doctors, carers and family relatives with predictive tools capable of picking up health problems before they become severe, therefore saving time, money and lives.

Every member of the technology team is responsible for:

• The availability, security, scalability, and interoperability of our platform

• Delivering our product roadmap

• Planning for the future

• Generating enthusiasm and a sense of both technical and product pride

As a Senior .NET Developer, you play a key role in ensuring your team can efficiently turn ideas into reality. You’ll need to:

• Write technically sound, clean, maintainable code with practical application of established patterns and practices

• Take technical ownership of your team’s work, from its infancy through to delivering great implementation in production that pushes our standards higher and higher

• Believe in testing and make sure your code is always tested and the quality standards are always high

• Contribute to the definition and keep to the processes, standards and designs your team has agreed upon

• Track the progress that you are making towards the wider goals of your team, and transparently communicate that progress to your team and Technical Lead

• Ensure you and others are continuously improve, by proposing and implementing new processes, designs and engineering practices that make the team more effective

• Take responsibility for supporting your changes all the way through proving they work well and continue to work well in production

• At least 4 years of commercial experience with C# and .NET

• At least 2 years of experience with React.js/Vue.js

• At least 2 years of commercial experience with Microsoft Azure (or AWS)

• Designing and developing APIs for both high availability and scalability

• Writing automated tests (both unit and integration tests)

• Experience with CI/CD pipelines (ideally Azure DevOps)

• TDD and BDD

• Contributing to open source community

• DevOps, monitoring and alerting

• Experience with Health-tech, FHIR, Wearables, IoT

• If you can join within 1 month

React Native Developer 

About the role:

We are looking for a Dynamic Assistant Manager - BD who is a fully competent individual having knowledge/ experience in the sales process and functions, accountable for all sales activities, using a formal selling approach to expanding customer sales in the assigned geography.

Skill Sets:

Build & manage a team of BD executives/associates to achieve set targets in assigned geography.

Build partnerships with Dietitian/Nutritionists/Health Coaches/Doctors & people with similar profiles to drive business through referrals.

Conduct Health Check-Up drives across RWAs, Apartments, Corporate, Parks and all other potential palaces to acquire new users.

Co-ordinate with vendors (Printing/BTL etc) & all other stakeholders (Accounts/Marketing/Operations etc) to execute tasks.

Plan and keep track of KPIs/Revenue targets

Skills & Qualifications:

Strong commitment to sales & aggressively target driven

Minimum Bachelors degree with 3- 6years of relevant experience

Good communication in English & native language

Good team player as well as ability to work independently

Well aware of city's geography & Willingness to travel

Knows about BTL activities &Has basic computer knowledge

Preferred to have experience in Diagnostics, Pharma or Medical Industries

Excellent negotiation and team Management skill 

Proactive in bringing new ideas

Bonus points if :

Prior relevant experience in Healthcare / Lab / Diagnostics / Pharma industry