Customer service associate

Required Skills: Techno-Commercial Sales Expertise, B2B / Institutional Sales & Business Development, Technical Knowledge of Textiles, Negotiation & Relationship Management, Market Intelligence & Strategic Selling

Criteria:

It's a sales profile so need a strong sales person from textile sector who can do the B2B / OEM / Institutional sales 

• Experience: 5 to 20 years in Technical Textiles or allied industrial textile sectors (Agri, Geo, Packaging, Automotive)
• Proven experience in B2B / OEM / Institutional Sales within industrial or technical textiles
• Candidate should have experience in selling Fabric and Technical Textiles.
• Strong techno-commercial acumen – ability to link product performance, costing, and customer application
• Hands-on experience in pricing, proposals, negotiations, and margin management
• Exposure to product development coordination with R&D, Production, and Quality teams
• Excellent communication, negotiation, and relationship management skills
• Preferred experience in international business development (mandatory for export roles)
• Strong analytical, reporting, and forecasting abilities
• Willingness to travel within India and overseas as per business requirements.

Open Position:

Techno-Commercial Sales (Manager / Sr. Manager / AGM / GM)

Description

What You’ll Do:

• Lead B2B and institutional sales in your assigned technical textile vertical.

• Identify and onboard new customers, distributors, and OEMs in both domestic and export markets.

• Offer techno-commercial solutions tailored to customer applications and performance requirements.

• Work closely with R&D, Production, and Quality teams for trials, samples, and custom developments.

• Manage pricing, proposals, and negotiations, backed by a strong understanding of product costing, margins, and profitability.

• Track and report market trends, competitor movements, and emerging business opportunities.

• Deliver on sales and margin targets, while building long-term customer relationships.

Who You Are:

• Qualification: B.Tech / Diploma (Textiles, Polymers, Mechanical) or MBA (Marketing).

• Experience: 5–20 years in Technical Textiles or allied industrial textile sectors – Agri, Geo, Packaging, or Automotive.

• Strong techno-commercial mindset, with the ability to connect product performance and costing to customer needs.

• Proven background in B2B / OEM / institutional sales.

• Excellent communication, negotiation, and relationship management skills.

• For export roles, international business development experience is essential.

Preferred Background:

We’re looking for people who have worked with established technical textile or industrial fabric manufacturers, particularly in areas such as:

• Agri Textiles: Shade nets, crop covers, pond liners, etc.

• Geo Textiles: Woven / nonwoven fabrics, reinforcement, filtration, erosion control.

• Packaging Textiles: PP/HDPE woven, FIBC, industrial sacks.

• Automotive or Industrial Textiles: Roof liners, filtration media, composites, or performance fabrics.

What we Require

We are recruiting technical experts with the following core skills and hands-on experience on

Mandatory skills : Core java, Microservices, AWS/Azure/GCP, Spring, Spring Boot

Hands on experience on : Kafka , Redis ,SQL, Docker, Kubernetes

Expert proficiency in designing both producer and consumer types of Rest services.

Expert proficiency in Unit testing and Code Quality tools.

Expert proficiency in ensuring code coverage.

Expert proficiency in understanding High-Level Design and translating that to Low-Level design

Hands-on experience working with no-SQL databases.

Experience working in an Agile development process - Scrum.

Experience working closely with engineers and software cultures.

Ability to think at a high level about product strategy and customer journeys.

Ability to produce low level design considering the paradigm that journeys will be extensible in the future and translate that into components that can be easily extended and reused.

Excellent communication skills to clearly articulate design decisions.

Profile: Senior PHP Developer

Experience- 10+Years

Mode: Remote

Required Skills:

• PHP (10+ years) & Symfony framework (5+ years)
• Team leadership experience (3+ years)
• OOP, design patterns, RESTful APIs
• Database optimization (MySQL/PostgreSQL)
• Git, CI/CD, testing frameworks
• Excellent communication skills

Responsibilities:

• Lead PHP/Symfony development
• Mentor team members
• Ensure code quality through reviews
• Collaborate with stakeholders
• Manage sprint cycles
• Optimize application performance

Our client is a leading mid-market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking & Portfolio Management Services. 

Candidate shall be responsible for:

• Relationship management focusing on acquiring and nurturing mid-sized & large Corporates.

• Own the overall sales strategy on lead management, team & targets for your region focusing profitability and market share.

• Strong network across C-level executives of large & mid-sized corporates. • Build the overall sales playbook, training and recruit a sales team to grow quickly across the region.

• Design value proposition/ client acquisition pitches and knack of closing deals efficiently 

• Update and educate oneself continuously on happenings in marketplace, local environment, opportunities etc. which have direct bearing on local operations. • Ensure all necessary knowledge enhancement efforts (including certifications wherever applicable). 

• Good networking with the Insurance Companies / TPAs & other key stake holder relevant to insurance broking arena.

Requirements

Qualification: MBA (Finance / Marketing) or equivalent degree from Tier I & II campus.

Experience: 6 to 10 years of exp in General Insurance Broking / Sales mainly into relationship management.

Other Requirement: 

• Superior technical skills required to understand and propose products or solutions by focusing on client requirements.

• Demonstrated ability to manage multiple stakeholders, communicate effectively with executives and balance competing priorities.

• Strategic thinker with excellent communication skills and attention to detail, as well as having the ability to communicate complex details simply.

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

• End-to-end ownership of new feature development, from design, through implementation, testing, deployment, and maintenance in production
• Translating of high-level requirements and end-user use cases into design proposals, including integration with external services and constraints of underlying service infrastructure
• Maintaining constant focus on scalability, performance and robustness of a feature, on the top of base functional implementation
• Designing and implementing logging, monitoring and alerting functions as core parts of overall software solution
• Documenting your own work and design solutions
• Decomposing complex features into smaller, short-term deliverable tasks
• Managing priorities of multiple tasks, providing up-to-date estimates for a milestone delivery

• 5+ of industry experience in technical leadership roles
• Solid knowledge of Go-Lang, Python, C/C++, SQL, shell scripting and Linux operating environment.
• End-to-end experience in design and development of highly scalable enterprise and cloud data products.
• Ability to challenge and redefine existing architectural fundamentals in order to provide next level of performance and scalability; ability to foresee post-deployment challenges.
• Hands-on experience with design and troubleshooting of scalable web services, advanced file systems, geographic replication, distributed databases and modern operating systems.
• Experience with modern DevOps technologies such as Docker and container orchestration, service deployment, monitoring and scaling
• Ability to work with multi-cultural, globally distributed teams to a common unifying product vision and closely coordinate with cross-functional teams in different time-zones.
• Passion to deliver enterprise-grade products to customers and to continuously work with engineering team to refine the product in the field.

• Bachelor’s or Master’s degree in Computer Science or Engineering, 
• 3-5 years of exp in building web applications using PHP (Laravel framework)
• Very good in build rich UI using HTML/CSS and Jquery
• Good understanding of databases like MySQL, PostgreSQL, etc
• Good Communication

Responsibilities

• Compensation Industry leading compensation
• Write clean and well-designed codes
• Produce detailed specifications Troubleshoot, test, and maintain the core product software and databases
• To ensure strong optimization and functionality.
• Contribute to all phases of the development lifecycle Follow industry best practices
• Develop and deploy new features to facilitate related procedures and tools if necessary