Customer service associate

Strong Consumer Insights / CX Analytics / Product Insights profile (behavioral/user/product/UX analytics)

Mandatory (Experience 1) - Must have 4+ years of experience in Customer Experience (CX) Analytics, Consumer Insights, Product Analytics, Behavioral Analytics, or UX Analytics, working on B2C digital products (Web/App) with a focus on understanding customer behavior, customer journeys, and experience improvement.

Mandatory (Experience 2) - Must have hands-on experience analyzing customer journeys, behavioral funnels, digital interactions, session-level behavior, clickstream data, and experience metrics to identify pain points, drop-offs, and optimization opportunities.

Mandatory (Experience 3) - Must have experience using CX and Digital Experience Analytics platforms such as Medallia, ContentSquare, Google Analytics (GA4) or similar tools for customer behavior analysis, journey mapping, and insight generation.

Mandatory (Experience 4) - Must have experience working closely with Product, Design, CX, Business, Marketing, and Research teams to generate insights, validate hypotheses, and drive customer experience improvements.

Mandatory (Experience 5 ) - Strong working knowledge of SQL and Python for data extraction, querying, analysis, exploratory data analysis, automation, and behavioral data interpretation. Ability to independently analyze large datasets, identify patterns, and generate actionable business insights.

Mandatory (Experience 6): Understanding of hypothesis-driven thinking and basic experimentation/A/B testing concepts, including interpreting results and distinguishing between correlation and causation.

Need a Native Latin American Candidate only.

● Candidate must have an Ecommerce background.

● Candidate should speak Spanish fluently.

● Should be strong in Supply Chain

● Need candidates from 3 PL only

● Candidate should have Minimum of 8+ years of progressive experience in warehouse, distribution, or logistics management, with at least 5 years in a senior management or director-level position.

● Salary will be 70 k USD to 85 k USD Fixed.

We are on a hunt for enthusiastic campus ambassadors  who can be the representative of our products and services on their college campus and make our presence felt.

Skills Required

• Strong Interpersonal Skills
• Strong Self Motivation
• Fluency in English
• Convincing Ability

Roles and Responsibilities

• Becoming the on-campus brand spokesperson for Spacenos
• Creating awareness about all our products and services..
• Acting as an influencer and the go-to person for information on our products.
• Organizing Whatsapp group discussion within the college
• Conducting college events and seminars to grow our presence. 

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.

3. Receive offer letter if selected.

Our hiring process takes less than 24 hours from the time you receive the Final Step form.

Validity: Up to Dec 2023

- Apply soon, the earliest applicant would be preferred over the late applicants.

The IT sales role is responsible to contact and follow up with leads and potential clients in international markets to convert into clients:

1. Sales to be done by phone and email.

2. Cold calling and closing the deal.

3. The sales executive should generate client interest

4. The sales executive should be able to ensure that this interest is converted into purchases by the client

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

User Experience Designer / Engineer

Job Description

The company's product team develops the next-generation technologies that change how millions of customer orders are fulfilled by merchants.

As a UI/|UX engineer, you will ship high-fidelity designs of new features and prototype solutions. You will have incredible ownership in creating an elegant end-user experience for merchants across every aspect of the product while collaborating with a multidisciplinary team of engineers, technical product managers, customer success managers, and marketers.

You’ll play a critical role in shaping our product—from influencing the roadmap, doing in-depth user research, and weighing technical constraints and tradeoffs. You will work directly with the head of the product and management team in delivering a product experience that creates moments of delight for our merchants, and growth for the company.

What You’ll Do:

• Understand various types of users across our platform and representing our merchants in product strategy and roadmap discussions
• Create unified, end-to-end experiences through close collaboration with team members from customer success, across product and engineering teams
• Identify the best UX methods and tools to use depending on project constraints, and own every aspect of the product's design, from solving the core user challenge to shipping a well-tested and pixel-perfect UI
• Work on creating and contributing to a design system of patterns in an effort to cultivate a cohesive look, feel, and user experience across the entire Fulfil platform
• Manage every aspect of the design process for products, features, and functionalities in collaboration with our Product and Engineering teams
• Create sketches, detailed wireframes, user flows, and high fidelity mockups and effectively communicate them clearly to relevant teams
• Prototype user experiences and run usability tests to turn concepts into intuitive and elegant interfaces
• Enhance and apply our established visual language to new features and functionalities of existing products
• Quickly iterate and develop alternative designs based on feedback from peers or learnings found in user testing, within support channels, etc.

Requirements

We're Looking for Someone With:

• 5+ Years of UI/UX experience, working closely with Product and Engineering teams to develop and ship great end-user experiences
• Expertise in our tools: Figma, Sketch, Zeplin, Clubhouse
• An outstanding portfolio, with presentable case studies showcasing a foundation in typography, interaction and visual design, and idea generation
• Experience collaborating with a diverse team in a rapid growth environment. - Huge plus if you’ve worked with remote teammates and understand the communication patterns of working with highly distributed teams (you’ll be working closely with our team in Toronto, Canada!)
• A learning and growth mindset: We’re an early-stage startup, and we’re growing quickly. Our team size and our design process will evolve and change many times over the next few years. We strive to continuously improve, iterate, and integrate what we learn — from our work and with each other
• Experience with prototyping as a means to explore and convey design solutions.
• Empathy and resilience: empathy for our customers, to build a product and a service they’ll love. Empathy for our coworkers, to build a workplace we’ll love. Resilience to be able to take feedback from anywhere, consider it gracefully, and fold it into your thinking and your work
• Excellent written, verbal, and storytelling skills.

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Experience working with Shopify’s Polaris design framework
• Experience in design related to B2B products e.g. E-commerce or ERP
• Design experience across a variety of platforms (desktop, tablet, iOS, Android, etc.).
• Experience developing or contributing to an actively evolving design system
• Background in engineering or another technical field

• Strong in problem solving, algorithms and data structures
• Proficient in Python
• Hands on experience in technologies and tools related to any of NLP, Deep learning, Machine learning, Conversational AI
• Experience with knowledge Graph or any graph based system is plus
• Able to train and deploy models
• Broad knowledge of machine learning algorithms and principles
• Performance profiling and Tuning
• Communicate and propose solutions to business challenges
• Familiarity with at least one of the cloud computing infrastructure - GCP/AWS
• Keep abreast with the latest technological advances
• Team mentoring and leadership skills.