
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com

About Andesoft Consulting
About
We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :
PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers
Connect with the team
Company social profiles
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Responsibilities
- To analysis business requirements, prepare design and implementation recommendations and estimate development effort
- Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Required Skills
- Experienced with front-end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux)
-Experience on .Net Core
-Experience in database MS SQL
- Coding and Debugging in C language.
- Knowledge on ARM based architectures of 8/16/32 Microcontrollers,UART, ADC, DAC,Ethernet, SPI,CAN,I2C and I2S.
- FPGA RTL coding and Simulation using Verilog/VHDL
Qualification - BE/B.Tech (ECE), M.Sc.(Electronics)
Only Defense and Aerospace, Electronics, Semi-Conductors,
(No Automative industry)
AVANTEL LIMITED is a technology driven public limited company with focus on developing innovative wireless communication products and solutions to meet unique requirements of defense, railways, and telecom sectors. The organization is certified against AS 9100D and ISO 9001:2015 standards for Quality Management System. For more details visit www.avantel.in.

- Writing back-end code and building efficient PHP modules.
- Write clean, well-designed code.
- Updating and altering application features to enhance performance.
- Conducting analysis of website and application requirements.
- Developing back-end portals with an optimized database.
- Integrating data storage solutions.
- Troubleshoot and fix any issues relating to PHP programs.
- Ensure smooth operations of web processes and infrastructure.
- 3+ years of Professional Full time experience building and maintaining complex software on a cross-functional team. You'll join us in writing clean, maintainable software that solves hard problems. You'll write testable, quality code. You'll push the team and the mission forward with your contributions.
- Strong database skills
- Bachelors or Masters in Computer Science Engineering (or equivalent)
- Minimum product dev experience of 3+ years in web/mobile startups with expertise in designing and implementing high performance web applications.
- You're an incessant problem solver and tougher the problem gets, more fun you have.
- You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production env and finally monitoring.
- Understanding of MVC design patterns.
- Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
- User authentication and authorization between multiple systems, servers, and environments.
- Knowledge of object-oriented PHP programming.
- Understanding accessibility and security compliance.
- Proficient understanding of code versioning tools, such as Git, BitBucket.
- Good knowledge of relational databases, version control tools, and developing web services.
- Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
- Strong problem solving and analytical skills
- Strong understanding of Object-Oriented Programming concepts and Design patterns.
Do You Know? (Skills good to have)
- Exposure to building service-oriented distributed systems
- In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
- In messaging systems like Kafka, RabbitMQ, kinesis, etc.
- In real-time computation tools like Storm / Spark or Hadoop-based tools.
- In Data warehousing technologies like Redshift, BigQuery, etc.
kolkata location jobs.
Immediate joiners required for night shift !!
We are hiring for Website Sales (Outbound Voice)
Shift: US Shift (Night)
Designation: CCE/ Team Lead.
Process: B2B Website process.
Salary: Upto 15K +Huge Incentives+other benefits
5 Days Working, saturday and sunday fixed off.
Experience Required: minimum 6 months in B2B Website Sales.
Candidates should be comfortable to work in Night shift
Immediate joiners required.
Aryston web solution pvt. ltd.

Purpose of the Role
To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.
The Opportunity
Peak is a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.
We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.
The Role
Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:
- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
- Making suggestions towards shaping the strategy for a feature and engineering design.
- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.
- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
- An active member of the team, through useful contributions to projects and in team meetings.
- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.
Required Skills and Experience
We are building a team of world class engineers in Jaipur / Pune, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.
- Acquired strong proven professional programming experience.
- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS
- Proven track record and expert in one of the field - DevOps/Frontend/Backend
- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
- Experience with at least one of the Database systems - RDBMS and NoSQL
- Ability to document requirements and specifications.
- A naturally inquisitive and problem-solving mindset.
- Strong experience in using AGILE or SCRUM techniques to build quality software.
- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro
As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:
- Open - Always up for new ideas and able to take and give feedback in a positive way.
- Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
- Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
- Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what
- Responsible - takes ownership of tasks given and has a strong work ethic.
About Peak
In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.
Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.
Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.

- Translation of complex functional requirements into technical requirements
- Design, develop and maintain complex systems using best of the breed development practices and technology.
- Responsible for the overall software development life cycle.
- Delivery of High Quality & Scalable systems and applications with a sharp focus on timelines.
- Being on the lookout for bettering the software engineering practices and tools within the organization
- Collaboration with other stakeholders to provide robust and well-rounded solutions
- Report on the status of product delivery and quality to management, customer support and product teams.
- Experience of 5+ years in designing & developing highly scalable, performant web applications
- Strong programming, debugging, and problem-solving skills
- Strong Computer Science Fundamentals (Data structures and Algorithms)
- Sound understanding of object-oriented programming and excellent software design skills.
- Good experience of Restful services using Java Springboot
- Strong understanding of database design and SQL (PostgreSQL / MySQL) development
- Good to have knowledge of NoSQL technologies like Redis, MongoDB, Cassandra or any other NoSQL database
- Knowledge of design patterns and good to have experience of large-scale applications
- Should have experience in Apache Kafka, RabbitMQ, SQS or other Queueing systems.
- Experience of working with Amazon Web Services (AWS), Google Cloud Computing (GCP) would be considered as an advantage
- Experience of developing with Serverless Model will be an advantage.
As a technical recruiter you will help source, screen and ensure we have qualified candidates for a variety of technical roles. You will also network online and offline with potential candidates to promote our employer brand, reduce our time-to-hire and ensure we attract the best professionals.
What You'll Do
- Source potential candidates and screen resumes
- Perform pre-screening calls and interviews to analyze applicants’ abilities and fit to company culture
- Coordinate and see through the entire recruitment process
- Coordinate with department heads to forecast department goals and hiring needs
- Craft and send personalized recruiting emails with current job openings to passive candidates
- Participate in tech conferences and meetups to network with IT professionals
- Monthly recruitment reports on the pipelines and satisfaction level of candidates
- Proven work experience as a Technical / Technology Recruiter
- Must be data driven, and able to track, measure and report on all parts of the recruitment funnel
- Technical expertise with an ability to understand and explain job requirements for IT roles
- Familiarity with Applicant Tracking Systems and resume databases
- Experience in Sourcing, Candidate Management

Job Description
- Hands on Experience of More than 2+ Years with Core PHP, Laravel, Vue js
- Developing user-facing applications using Vue.js.
- Experience in Datastores like Mysql, Redis.
- Utilize backend data services and contribute to increasing existing data services API.
- IT Service based Projects with international client handling.
Desirable skills:
- Experience in developing the clientside application Vue.js.
- Indepth knowledge of objectoriented PHP and Laravel 5.
- Good knowledge of Cloud computing technologies.
- PHP Framework.
- Handson experience with SQL schema design, SOLID principles, REST API design.
- MySQL query optimization.
- Creative and efficient problem solver.
- Good team player.
- Strong Communication skills.
- Ability to write emails and should be able to chat with the client.
- PM tools knowledge like JIRA, trello, basecamp would be a plus.

