Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com
About Andesoft Consulting
We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :
PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers
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- Data Scientist responsibilities includes planning projects and building analytics models.
- You should have a strong problem-solving ability and a knack for statistical analysis.
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Own end-to-end business problems and metrics, build and implement ML solutions using cutting-edge technology.
Create scalable solutions to business problems using statistical techniques, machine learning, and NLP.
Design, experiment and evaluate highly innovative models for predictive learning
Work closely with software engineering teams to drive real-time model experiments, implementations, and new feature creations
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Research and implement novel machine learning and statistical approaches.
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2-5 years of experience in data science.
In-depth understanding of modern machine learning techniques and their mathematical underpinnings.
Demonstrated ability to build PoCs for complex, ambiguous problems and scale them up.
Strong programming skills (Python, Java)
High proficiency in at least one of the following broad areas: machine learning, statistical modelling/inference, information retrieval, data mining, NLP
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About the job
The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have an ability to test code in order to maintain high-quality code.
Job Responsibilities :
- Design and develop scalable systems using .Net Core/ASP.Net MVC and SQL.
- Writing T-SQL scripts, stored procedures and performance tuning.
- Migrating applications to newer technologies
- Understanding requirements and convert into technical designs.
Qualifications
- Bachelor's degree in Computer Science or relevant field
- 1 to 4+ years of experience working with .NET or relevant experiences
- Experience developing web-based applications in C#, HTML, JavaScript, VBScript/ASP, or .NET
- Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle
You'll be working on : .Net WEB API projects, .Net core Version 6.0, Cloud projects using Azure like Working with DataBricks, EventHubs, Cosmos DB, WebHook, etc., SQL DB, Postgres SQL, Migration projects, DataLake projects.
- Experts in Business Agility and Digital Innovation
- Practitioners with strong industry experience
- A dedicated team of trainers, mentors and coaches
- Able to service clients Asia wide with 40+ professionals
Job review:-
- You will work in both front-end and back-end
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Job description:-You will work as a member of a Scrum Team to develop well-crafted digital products to support why innovation!’s business. Furthermore, you could be able to coach the other developers to deliver high-quality code like you.
Qualifications:-
- You have a Bachelor's degree in Information Technology, Computer Science or equivalent
- You have a 3-5 years’ experience with .NET stack
- You know your current assignment very well
- You have learned at least one new technology in the last 6 months
- You can pair-program with anyone
- You write unit tests
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NOTE- CANDIDATES INTERESTED FOR FREELANCING/CONTRACT/PART-TIME/FULL TIME OPPORTUNITIES CAN APPLY.
Location:- Remote working
Qualification : B.E/B.Tech/MCA with 70% aggregate and passed out in 2020 /2021
Salary : Rs. 2.4LPA starting revised half yearly based on performance.
Skills : Programming with C++/JAVA/SWIFT/Angular/QA (Anyone)
Job Location : Marathahalli, Bangalore
Must Have Skills:
Responsibilities
Research, design, develop, and test blockchain technologies
Brainstorm and help evaluate applications for new tools and technologies as they continually evolve
Maintain and extend current client- and server-side applications responsible for integration and business logic
Be involved in the global blockchain community—work on implementing and integrating the latest improvement proposals
Document new solutions as well as maintaining that of existing ones
Skills
Familiarity with Cryptocurrency Exchange, Bots, Staking, Liquidity Solution, Swapping platform, Mining Pool, Crypto Farming Platforms, Crypto Wallets, Leverage, Margin and Futures trading, DeFi systems, STO/ICO/IEO, etc.
Strong software development background
Experience working with large codebases
Experience working with open-source projects
Proficiency in one of the following languages: C++, Solidity,JavaScript ( Depending on the project )
Strong knowledge of common algorithms and data structures
Familiarity with basic cryptography
Familiarity with P2P networks
Strong knowledge of bitcoin-like blockchains
Strong knowledge of concurrency and writing efficient and safe multithreaded code
Strong knowledge of STL, C++11 ( In the case of a blockchain based on C++ )
Proficiency in the Qt Widgets module ( Applies to projects where a GUI wallet application is needed )
Description: Mobile App Developement using Flutter Framework and underlying various technolgies.
Company: Thingsup - An Enterprise Grade IoT Platform
Required Skills:
- HTTP APIs
- SQLite
- Firebase
- Git
- AWS
- MQTT
- IoT
- AWS Cognito
- Knowledge about Hardware IoT, ESP32, ESP8266, NodeMCU etc.
Roles & Responsibilities:
1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer.
2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement.
3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources).
4- Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions.
5- Outbound calling to establish new, high-quality opportunities with prospective customers and contacts.
6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, and others as necessary.
7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests.
8- React positively to changing business conditions by proving to be flexible and adaptable.
Skill & Abilities :
- Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.
- Demonstrated consultative experience, ability to influence, resourcefulness.
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Designation: Product/ UX Designer
Location: Bangalore
DocOn is looking for an experienced Product designer. You are passionate about delivering delightful experiences to the customers via & influence their lives positively. You thrive in a fast-paced environment and enjoy solving complex business problems.
You are someone who inspires change, loves pushing boundaries, enjoys diving deep into user behaviour & sets a high bar for the team. You are eternally curious to learn & strive to continuously improve. You’re a firm believer that good design can make a big difference in the world.
You will own the product design responsibility right from defining the problem to identifying the new & impactful insights through an iterative process with user centered thinking at its core.
Your Part:
In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the design and technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have immediate business impact.
-
Design for Docon user base across new initiatives.
-
Empathise with users and brings users' perspective to the discussion.
-
Deeply collaborate with product managers, engineers & business teams to design best possible solutions to users’ problems informed by research & data.
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Effectively hand over the designs to the engineering team, test internal release & ensure execution of your designs at high quality.
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Provide the reasoning behind the design solutions and anything related to the user journey, wireframes, research findings, high fidelity designs, and usability testing.
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Improve the user experience of the product based on customer feedback or analytics findings.
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Responsible for validating designs with customers at an early stage, also responsible for checking how features are used after they go live and iterate if need be.
We Look For:
- More than 2+ years of relevant experience designing for customers in B2B or B2C products.
- Empathy for users and their problems. Intrinsic motivation to solve problems & be customer obsessed.
- Ability to think backwards from the customers perspective, drive bold vision for the product area but also able to execute iteratively.
- Ability to abstract & think about the user motivations, emotions, constraints, macro ecosystem & at the same time can zoom in & demonstrate eye for detail to deliver quality, pixel perfect work.
- Strong portfolio of innovative, customer-centric design work that demonstrates proficiency in UX design and interaction design.
- Demonstrated history of acquiring user data by conducting usability studies and performing user research, survey etc.
- Capable of translating concepts into concrete representations in order to clarify ideas and promote collaboration based on shared understanding.
- Fluency in best practices of User Interface Design, Information Architecture, and Interaction Design, practical knowledge of User-Centered Design processes and lifecycles.
- Ability to provide and effectively communicate strategic and tactical recommendations based on quantitative/qualitative data and optimal design practice.
- Growth mindset and willingness to listen, learn and continuously improve.
Education Qualification:
Bachelors or Masters degree in fine arts, graphic design, multimedia or a related field preferred
Our Purpose:
DocOn is a fast-growing HealthTech Product Startup. A Primary Subsidiary of PharmEasy(India's Leading Online Medicine Ordering App)
Our Products digitize the way doctors practice and deliver a seamless experience to Patients.
We are en-route to revolutionize the Indian Healthcare Tech Ecosystem.
Products:
1. A leading EMR/EHR Software Product offering the best Doctor-Patient Engagement platform.
2. Leading Tele/Video Consulting platform for digitized consultation and seamless connecting Doctors-Patients
From its inception in 2016, DocOn has had only one focus - to deliver a state of art standard healthcare software; which is simple to use; at the most affordable cost and backed by an exceptionally high level of customer support.
We are backed and Supported by Industry experts hailing with immense knowledge and experience in solving Healthcare Problems.
Our users say that we have achieved this and much more.
18 Million E-Prescriptions and Counting
4000 + Doctors PAN INDIA so far
6 Million Patients and growing
We are growing strong, currently a team of ~150 DocOners
Perks & Benefits:
- Flexible Working Hours
- Flexi Leave Policy
- Relaxed Dress Code
- Health Insurance
- Team Parties
- Working with smart, young, mission-driven people
- Approachable Leadership
- Friendly office environment
Thanks,
Karthik Selvaraj