
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com

About Andesoft Consulting
About
We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :
PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers
Connect with the team
Company social profiles
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3 to 7 years of Overall testing experience.
Test Automation Experience with the tool Selenium or Katalon.
Should have experience in Test Automation Framework like TestNG and Cucumber
Framework.
Able to manage test activities in medium to large projects.
Demonstrates appropriate interpersonal skills required to establish effective working
relationships with clients and/or business partners.
Should be familiar with the Software Testing tools, techniques and market trends.
Should review user and functional requirements and provide feedback; they will
Informally test early versions of functionality and develop increasingly complete test
scripts and traceability.
Participate in test execution and monitor the progress of execution.
Proactively engage with all team members including developers, business users and
business analysts.
Writes, reviews and executes formal test scripts including setup and data
requirements, procedures and expected results
Able to provide direct input to project estimates and documentation (Project Plan
document, URS, FRS, Design docs)
Reviews project requirements, plans and prototypes and providing input.
Agile/ Scrum experience.
Katalon Tool knowledge is preferable.
Clinical domain knowledge is preferable.
Please Apply - https://zrec.in/sEzbp?source=CareerSite
About Us
Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.
Job Description
Job Title: DevOps Engineer Azure
Department: Technology
Location: Gurgaon
Work Mode: On-site
Working Hours: 10 AM - 7 PM
Terms: Permanent
Experience: 2-4 years
Education: B.Tech/MCA/BCA
Notice Period: Immediately
Infra360.io is searching for a DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As a DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure.
Below is a detailed description of the roles and responsibilities, expectations for the role.
Tech Stack :
- Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
- Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
- ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
- Helm: Expertise in Helm for managing Kubernetes applications.
- Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
- Debugging and Troubleshooting: The DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.
Key Responsibilities:
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
- CI/CD and configuration management
- Doing RCA of production issues and providing resolution
- Setting up failover, DR, backups, logging, monitoring, and alerting
- Containerizing different applications on the Kubernetes platform
- Capacity planning of different environment's infrastructure
- Ensuring zero outages of critical services
- Database administration of SQL and NoSQL databases
- Infrastructure as a code (IaC)
- Keeping the cost of the infrastructure to the minimum
- Setting up the right set of security measures
Ideal Candidate Profile:
- A graduation/post-graduation degree in Computer Science and related fields
- 2-4 years of strong DevOps experience with the Linux environment.
- Strong interest in working in our tech stack
- Excellent communication skills
- Worked with minimal supervision and love to work as a self-starter
- Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
- Experience with version control systems like Git
- Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
- Strong experience with managing the Production Systems day in and day out
- Experience in finding issues in different layers of architecture in production environment and fixing them
- Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
- Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
- Experience in automation tools like Ansible/SaltStack and Jenkins
- Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
- Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
- Experience with managing/mentoring small team of 2-3 people (desirable)
- Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
- Experience in logging tools Like ELK/Lo
- Manage accounts and financial operational activities
- Prepare Daily, Weekly and Monthly reports
- Record Maintenance for Factory and Admin Compliances
- Coordinate with auditor office about GST, TDS, and TCS Filings
- Manage the accounts team



Job Description : Senior Full Stack Developer
Role
A Full Developer at Snappymob is an integral member of the software engineering team that designs and develops world-class applications that are relied on by our customers to be highly reliable and performant.
You'll be working closely with other engineers in the team to work on delightful applications and features that make a big impact on users. We're looking for people who share our passion for writing great software and our love for making use of best practices in our software development process.
Responsibilities
- Architect, design, develop, and maintain web based applications and services with a focus on Node.js-based backend development.
- Design and implement high quality RESTful APIs.
- Collaborate with the engineering team at large in software design sessions, code reviews, teaching, and other engineering activities.
- Collaborate with other team members including the mobile development team and design team.
- Participate in all aspects of the software development lifecycle for our projects.
Requirements
- 3 or more years of a mix of frontend and backend development experience.
- Ability to think critically, analyze, and break down problems into manageable components.
- Strong attention to detail.
- Ability to communicate and work well with others.
Backend Skills
- Strong knowledge and experience with developing RESTful APIs.
- Strong knowledge and experience with one or more backend development stacks: Spring Boot, NodeJS + Express, Rails, or similar.
- Strong knowledge and experience with one or more of PostgreSQL, MySQL or other relational databases.
- Knowledge and experience with one or more cloud infrastructure providers: AWS, GCP, Azure.
- Strong knowledge and experience of integration of third party services.
- Experience utilizing various third party backend frameworks and libraries.
Frontend Skills
- Strong knowledge and experience with frontend fundamentals: HTML, CSS, JS.
- Strong knowledge and experience with one or more web oriented development languages: JS, TypeScript, PHP, Ruby, or other.
- Strong knowledge and experience in at least one frontend framework: Vue.js, React, Angular, or other.
- Experience utilizing various third party frameworks and libraries.
Good-to-have Experiences:
- E-commerce platforms: Magento, WooCommerce, etc.
- Content management systems: Drupal, Wordpress.
- Self-hosting cloud services: NextCloud, Gitlab, Gitea; or other SysAdmin-related tools: Wireguard.
- Containerization and orchestration solutions: Docker and Kubernetes.
As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.
By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them honest, no-nonsense advice.
Visit us at snappymob.com to find out more about what we do.
We are looking for L1 Security Engineers. We are looking for immediate joiners and candidates having 30 Days Notice Period only. Please find below the Role details.
Role- Network Security Engineer/ Security Engineer
Proficiency Band- L1
Exp- 1 to 2 years experience
Skill- Firewall administration and troubleshooting knowledge and experience either in FortiGate / Palo Alto Firewall
JD
- Responsible for support operations
- Administration of firewall
- Basic firewall/policy change
- Understand the issue and do troubleshooting



- Responsible for building native applications that can run on multiple platforms such as Android, iOS, or Windows
- Work as part of a small team to build React Native iOS / Android applications for Full Stack's clients.
- Architect, build and maintain excellent React Native applications with clean code.
- Implement pixel perfect UI's that match designs.
- Must have experience in using Flutter.
Primary Responsibilities:
- Principal Engineers are responsible for driving Technology and Engineering Best Practices in their respective teams.
- They should demonstrate a high level of ownership and accountability for their product and software systems.
- They are expected to go above and beyond their role by contributing in tools, processes and practices which bring operational efficiency and are aligned with business goals.
- They are expected to actively participate in development along with team members and create systems and modules which represent a working model of engineering best practices.
- They are expected to participate in code reviews, design reviews, architecture discussions.
- They are responsible for the Engineering metrics/health of their systems including strong alerting and monitoring mechanisms.
- They are expected to lead the adoption of best practices around coding, designing, performance of systems in a team.
Experience or Skills Required:
- B.Tech or Advanced degree in Computer Science with 6-12 years of industry experience in product based companies.
- Proficiency with Basic libraries for machine learning such as scikit-learn and pandas
- Experience in building solutions based on Linear Regression, Logistic Regression, K Nearest neighbor, SVM, Random Forest, Decision Trees.
- Strong experience with at least one of programming languages: Python, Java, Vertx, Golang
- Strong experience in building Server side reusable components based on Microservices or Distributed Architecture.
- Solid coding skills with ability to lead teams in identifying clearing tech debts for large scale code base.
- Good understanding & experience in improving performance of scalable and real time responsive applications.
- Excellent Problem Solving skills and an aptitude to approach problems from first principles and build solutions for those.
- Must have excellent communication (verbal & written), interpersonal, leadership, and problem solving skills.
- Must be able to work independently and enjoy working at a fast paced start-up environment
- Excellent Mentoring skills. Be the technical mentor to your team.
- Must be comfortable working in fuzzy environments where boundaries are not clearly defined.
Roles & responsibilities
- Learn & understand our products/services, and our current/ prospective clients well.
- Understand client pain points, requirements and correlate our solutions and client requirements.
- Source new sales opportunities through outbound reach, cold emails, chats or phone calls, or anything to reach out to prospective customers.
- Respond, engage and qualify inbound leads and inquiries.
- Engage current users to expand awareness, educate, ask for referrals, identify new opportunities.
- Execute planned sales activities and develop a target list of high potential new customers.
- Resolve client complaints regarding sales and services.
- Achieve monthly & quarterly targets.
- Perform effective online demos to prospects.
- Effectively communicate and collaborate with the internal engineering team to provide the best product/ solution to the client.
Desired Candidate Profile: -
- Candidates should have 0- 2 years of sales experience, (solution sales approach) preferably in a high-tech environment and/ or Internet technology environment.
- Consistent track record of success in closing business, and creating and managing a pipeline of opportunities.
- Highly motivated and professional with excellent communication skills.
- Highly confident and goal-oriented.
- Ability to communicate with senior-level management
- Good leadership and team working skills.
- Must possess the highest level of ethics and integrity.
Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.
We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.
We're looking for a retail ninja who can join in our core team to look after business development & sales. We don't hire many. A small, highly passionate team working to redefine fashion. Apply only if you can execute at breakneck speed, can handle stress, and highly passionate about fashion-tech.
Roles & Responsibilities:
- Revenue generation of across product categories and regions.
- Strategize and Plan the Sales Process Management, Forecasting, Pricing, Expenses, Profitability, Market Research and Business Development Strategy.
- Managing & establishing channel sales distributors.
- Monitoring of sales portfolio, category wise and distributor wise.
- Monthly review & evaluation of Mis Reports (Area Performance, Top Distributors Performance, Top Selling Products Movements, Overdue & Outstanding).
- If required visit Business Partners in person to review business and cultivate strong working relations. Ensure a strong relationship management with key clients.
- Must have handled P&L responsibility.
- Proven track record of fashion business growth.
- Identifying and executing list of entities with whom we can collaborate and have a fruitful long-term partnerships.
- Be the first point of contact for retail clients and ensure the USPs of HeSpoke are clearly communicated.
- Generating new business opportunities and gathering requirements from existing clients/new clients.
- Creating & analysing weekly and monthly reports.
What to expect:
-
Flexible working hours.
-
Hockey stick growth as the brand scales.
-
ESOPs.
-
Your fashion expenditure sponsored by HeSpoke upto INR five thousand every month.

