Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com
Shubham Vishwakarma
Full Stack Developer - Averlon
About Andesoft Consulting
About
We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :
PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers
Company social profiles
Similar jobs
Job Description:
Contact Center – Process Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A3
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 1 years to 2 years, especially in Voice process.
Position – A4 (Senior Associate) – Multiple Positions
Experience – 3 to 5 Years
Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.
Salary Range – Max 3.25 LPA
Location – Kolkata
Notice Period – Immediate or Max 30 days
SPOC – Arnab Sarkar
Job Description:
Contact Center – Senior Associate
Contact Center Agent Job Responsibilities:
- Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes team and service delivery mission by completing related results as needed.
- Team performance reporting and management
Work Hours:
- Should be flexible
Location: Kolkata
Qualifications / Skills:
- Verbal communication
- Phone skills & Listening
- Reporting & Data entry skills
- Informing
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking
Band: A4
Education, Experience
- University/college degree is an asset
- Previous customer service experience of 3 years to 5 years, especially in Voice process.
iOS App DevelopmentRole & Responsibilities
What You'll Rock Daily:
- Build & Polish iOS Magic: Dive deep into SwiftUI for sleek, modern UIs and UIKit for rock-solid legacy love. Make our app swipe-right smooth!
- Cross-Platform Adventures: Tinker with Flutter basics to bridge iOS & Android – because love knows no platform boundaries.
- Ship Features Fast: From profile boosts to match notifications, own end-to-end development, testing, and launches that wow 50M+ users.
- Debug Like a Detective: Squash bugs, optimize performance, and ensure our app runs buttery on every iPhone in Bharat.
- Team Up: Collaborate with product peeps, designers, and fellow devs in high-energy sprints. Bonus: Brainstorm "shaadi specials" over chai!
Ideal Candidate
- Strong iOS Developer profile (B2C background)
- Mandatory (Experience): Must have 3+ years of hands-on experience in iOS development with atleast 1+ years in a B2C product company
- Mandatory (Skill 1): Must be proficient in both SwiftUI (modern UIs) and UIKit (legacy surfaces), and must have personally shipped 1+ iOS apps live to the App Store (verifiable links expected)
- Mandatory (Skill 2): Must have a solid grasp of iOS App architecture (MVVM or similar), REST API integration, Git, and CI/CD pipelines for mobile builds and releases
- Mandatory (Skill 3): Must have basic, hands-on Flutter exposure
- Mandatory (Company): B2C product companies. Recent B2C experience with prior exposure to B2B also acceptable
- Mandatory (Note): This role is for the Astrochat product of shaadi.com
- Preferred (Education): B.Tech / M.Tech from a top-tier college
- Preferred (Bonus iOS Stack): Hands-on with RxSwift, Core Data, or push notifications
Job Title: Sales Consultant / Senior Sales Consultant
Locations: Delhin(GK1), Gurgaon (Sushant Lok), Ludhiana
Job Description:
We are seeking a dynamic and experienced Sales Consultant to build strong relationships with clients seeking personalized hair loss treatment solutions. The ideal candidate will offer tailored advice based on factors such as facial features, age, profession, personality, and individual expectations.
Key Responsibilities:
- Conduct thorough hair assessments to determine the stage of hair loss.
- Educate clients on the causes and solutions for hair loss, providing personalized counseling based on their specific needs.
- Understand client expectations, suggest appropriate procedures and products, and use visual aids to communicate achievable results.
- Set daily consultation and revenue targets, regularly evaluating performance against objectives.
- Achieve monthly revenue targets, driving the studio's financial growth.
- Demonstrate an entrepreneurial mindset and work closely as a business partner to achieve shared goals.
Qualifications and Skills:
- Bachelor’s degree required.
- Preferred age: 32 years and above.
- Minimum of 6+ years of experience in sales.
- Results-oriented approach with a strong focus on meeting and exceeding monthly revenue targets.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to prioritize and manage multiple tasks effectively.
- Consultative, one-on-one selling approach.
- Experience in working directly with high-net-worth clients (HNI) in face-to-face consultations.
Only Male candidates
Fresher Most Welcome (Education Background – Marketing only)
Must have Good Knowledge with Marketing
Must have Knowledge with Product Sales
Experience with Product Sales or Marketing (Plus Point)
+ About Us
At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.
+ Role Overview
We are looking for a highly motivated and detail-oriented specialist to join our team as a Venture Analyst. In this role, you will work with innovative ventures and play a pivotal role in our advisory team to build compelling cases that foster strategic initiatives. You will conduct client interviews, develop case wireframes, and structure work to represent strategic paths. The ideal candidate should possess the following capabilities – critical thinking, logical reasoning, and a keen business acumen.
+ Key Responsibilities
- Proficient in framing questions for RFIs: Skilled in identifying critical data requirements and crafting precise & insightful questions to gather essential information from clients through Requests for Information (RFIs)
- Process Documentation: Develop and record systematic methodologies for analysing business cases to ensure consistency across projects
- Team Collaboration: Foster a collaborative environment across teams to develop effective solutions to engagement pain points that improve client satisfaction and retention
- Report Presentation: Collaborate with clients and internal stakeholders to understand their requirements and present your findings. Engage with both parties to ensure their needs are met and effectively communicate your work
+ Qualifications
Education: ·Master’s degree in Business Administration, Finance, Economics, Statistics or a related field
Experience: 2-4 years of experience as a business analyst role within a start-up or management consulting firm
Skills & Capabilities:
- Understanding of business and innovation concepts
- Good knowledge of representing qualitative and quantitative info sets
- Proficiency in data visualization tools and software (e.g., MS Office, Tableau)
- Excellent report writing and presentation skills
- Familiarity with financial analysis and projections
+ Attributes
- Entrepreneurial mind-set with a passion for start-ups
- Ability to thrive in a fast-paced, dynamic environment
- High level of professionalism and integrity.
+ Why Join Us?
- Impact: Create industry-first propositions that propel start-ups towards exponential growth.
- Growth: Opportunities for professional development and career advancement.
- Culture: Be part of a collaborative and supportive team that values innovation and creativity.
- Compensation: Competitive salary and benefits package.
Optimizing copy and landing pages for search engine optimization
Performing ongoing keyword research including discovery and expansion of keyword opportunities
Researching and implementing content
recommendations for organic SEO success
Hi All,
Greetings from LMV Group
We are hiring Female Telecallers
Education - Any graduate fresher is eligible
Age limit - 18 TO 28 years
Experience required - Fresher 0 to 6 months is required
Languages known - Telugu, English
candidate must have good communication skills.
Our company is looking for a content writer to join our Marketing team. The content writer should be able to write independently to create content for blogs, articles, emails, social media, and the company website.
The content writer's responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types, and proofreading articles before publication.
Ultimately, the writer will deliver quality writing pieces that appeal to our audiences, attract customers, and boost brand awareness.
Responsibilities:
- Research, outline, produce content, proof, and publish digital content
- Optimize content according to SEO
- Regularly produce various content types, including email, social media posts, blogs, etc.
Skills & Experience:
- Knowledge of SEO writing, and social media marketing.
- Regularly produce various content types, including email, social media posts, blogs, and white papers.
- Review/Edit content produced by other members of the team.
- Excellent writing skills, as well as the ability to communicate and collaborate effectively
- Minimum experience - 1 year
company growth.
● Manage business development and sales staff.
● Business Development activities and Lead generation for Staff Augmentation
Business and for IT Projects through various sources.
● Identifying the Partners and Vendors who would provide the resources on the
various Technical requirements of the clients
● Coordinating internal team and Client, Partner/Vendor team for signing up NDA,
Service Agreements and work orders
● Collecting Staff Augmentation requirements of the Clients
● Sourcing candidates profile from Partners/Vendors or Mist Minds Employees
profiles and sharing with clients
● Follow up on shortlisted candidates and coordinating candidates interview
● Deploying/On boarding the resources remote/offsite/onsite
Interaction with clients and responding to their messages/email during the initial
level interaction
● Coordination with Mist Minds or Partner’s Developer, team on Project status
● Involvement in Project Kickoff, Signoff, Closure, escalations
● Rate negotiations with Client and Partners/Vendors on selected resources and on
IT projects
● Maintaining good relationship with Partners/Vendors and Clients
● Manage day to day data activities related to prospects, opportunities, proposals,
orders etc using standard formats.
● Understanding Customers needs, designing and selling appropriate solutions.
Client database updating.
● Develop long-term high-level relationships with key contacts in assigned
accounts.
● Branding and Promotional activities.
• Expertise in spearheading IT projects and ensuring delivery of projects in compliance to the Cost, Schedule, Scope and Quality parameters.
• Ensure that all projects are delivered on time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ability to Ensure resource availability and allocation to accomplish objectives.
• Handle multiple clients at the same time and working is a dynamic environment
• Discuss with business customer or client to define project scope, requirements and deliverables
• Perform requirements gathering and analysis to include business requirements, project features, current system integration and documentation, business process, development of implementation plans.
• Develop and implement test plans/scenarios to ensure successful delivery of a project.
• Develop Accurately determine, assign, track and manage project task, activity, documentation, time information per internal standards.
• Define communication plan for all stakeholders, get buy-in for status report format and communicate on defined frequency.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Coordinate and integrates project activities, lead the team.
• Track project performance using appropriate KPIs, metrics, tools, and techniques.
• Solve team conflicts and problem, take corrective actions when problem arises.
• Lend support to various business and technology teams as necessary during project delivery.
Requirements:
• Thorough working knowledge of the SDLC/Agilemodels/methodologies/, HR systems (like SAP, Oracle, etc.)and their direct implementation to projects.
• Strong project management skills with software development projects
• Ability to apply common, object-oriented modelling techniques, including UML, use case, activity and sequence diagrams.
• Experience with requirements management, use case and modelling tools.
• Strong familiarity with project management software tools, methodologies, and best practices
• Must have 7+ years of total experience and at least 3-4 years of Project Management Experience
• Knowledge of Lean and Six Sigma is a plus
• PMP / PRINCE II certification is a plus.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon