Customer Support executive (Domestic)

at Andesoft Consulting

Customer Support executive (Domestic)

Andesoft Consulting

Company

Home

Customer Support executive (Domestic)

at Andesoft Consulting

Posted by Ashish Sharma

0 - 2 yrs

₹2L - ₹2.5L / yr

Remote, Mumbai

Skills

Customer Support

Customer Service

Role: Customer Service Representative

Job type: Full time

Role type: Operations / Call center

Location: Mumbai

Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role:

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -

Manage incoming phone calls from the Company’s Customer Service number
Generate sales leads if needed for equipment upsells and trade-ins
Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
Provide accurate, valid and complete information by using the right methods / tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers

Requirements –

All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity working with Customer Relationship Management (CRM) systems and practices
Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience:

Any Graduate or Post Graduate or HSC
1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

Strong written and verbal communication skills
A basic understanding of mobile phones and computers (Apple)
Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you?

An open minded, collaborative culture of enthusiastic technologists.
Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting:

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

Role: Customer Service Representative

Job type: Full time

Role type: Operations / Call center

Location: Mumbai

Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role:

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -

Manage incoming phone calls from the Company’s Customer Service number
Generate sales leads if needed for equipment upsells and trade-ins
Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
Provide accurate, valid and complete information by using the right methods / tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers

Requirements –

All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity working with Customer Relationship Management (CRM) systems and practices
Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience:

Any Graduate or Post Graduate or HSC
1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

Strong written and verbal communication skills
A basic understanding of mobile phones and computers (Apple)
Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you?

An open minded, collaborative culture of enthusiastic technologists.
Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting:

Company Profile: http://www.andesoftconsulting.com

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About Andesoft Consulting

Founded :

2012

Type :

Services

Size :

20-100

Stage :

Raised funding

About

We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :

PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers

Kaisar Kothari

rishi Khiani

sharina khianii

Arushi Gupta

Armand Divecha

Ashish Sharma

Company social profiles

N/A

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