Cutshort logo
Andesoft Consulting logo
Customer Support executive (Domestic)
Customer Support executive (Domestic)
Andesoft Consulting's logo

Customer Support executive (Domestic)

Ashish Sharma's profile picture
Posted by Ashish Sharma
0 - 2 yrs
₹2L - ₹2.5L / yr
Remote, Mumbai
Skills
Customer Support
Customer Service

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

 

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

 

You will be responsible for -  

  • Manage incoming phone calls from the Company’s Customer Service number
  • Generate sales leads if needed for equipment upsells and trade-ins
  • Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
  • Provide accurate, valid and complete information by using the right methods / tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers

 

Requirements –

 

  • All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity working with Customer Relationship Management (CRM) systems and practices
  • Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

  • Any Graduate or Post Graduate or HSC
  • 1 Year of Professional Experience.

 

Great to have’s: Must have skills or competencies.

  • Strong written and verbal communication skills
  • A basic understanding of mobile phones and computers (Apple)
  • Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

 

What we offer you? 

  • An open minded, collaborative culture of enthusiastic technologists.
  • Getting to work with our clients and be part of the next level evolution.

 

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

 

 

Company Profile: http://www.andesoftconsulting.com

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Andesoft Consulting

Founded :
2012
Type :
Services
Size :
20-100
Stage :
Raised funding

About

We are a digital solutions company servicing clients across the globe. 
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions : 

PHP Developers 
Dot net developers
Android Developers 
iOS Developers 
DBA's 
BA's 
Front End Developers
UI Designers
Testers 

Read more

Connect with the team

Profile picture
Kaisar Kothari
Profile picture
rishi Khiani
Profile picture
sharina khianii
Profile picture
Arushi Gupta
Profile picture
Armand Divecha
Profile picture
Ashish Sharma

Company social profiles

N/A

Similar jobs

Clink
at Clink
2 candid answers
1 product
Anoop Madhav
Posted by Anoop Madhav
Bengaluru (Bangalore), Hyderabad
2 - 6 yrs
₹9L - ₹18L / yr
Sales
Field Sales
skill iconLeadership
Sales and operations planning
Sales management
+4 more

Ready to build something big?

We're looking for a Head of Sales to lead from the front, build the sales org from scratch, and scale Clink across India.

This is not a regular sales role — it’s your shot to sit one seat away from the founder and shape a fast-growing startup at ground zero.

If you've ever wanted to disrupt an industry like Zomato or Swiggy, this is your moment.


As our first sales leader, you’ll:

  • Build and lead the entire sales org from the ground up
  • Own city-level expansion and drive blitz-scale growth
  • Define sales playbooks, processes, and performance metrics
  • Hire, train, and manage a high-performing field sales team
  • Collaborate closely with product, ops, and founder
  • Drive revenue and partner acquisition targets like a founder

You’re a fit if you:

  • Have 2+ years in sales leadership, preferably in B2B or field sales
  • Have worked at or with Swiggy, Zomato, or F&B startups
  • Know how to build and scale a team, not just manage one
  • Are analytical, target-obsessed, and excellent with sales strategy
  • Can thrive in ambiguity and take full ownership
  • Have experience in B2B SaaS, hospitality tech, or F&B sales
  • Bonus: You’ve worked with AI, CRM, or retention/marketing tools

Why This Role?

  • You’ll be founding sales leadership at a high-growth startup
  • Massive scope: 0-to-1 → 1-to-100 scaling with national impact
  • Work directly with the founder and core leadership
  • Chance to disrupt how restaurants market and grow
  • Real career-defining opportunity with equity potential


About Clink:

Clink is changing how restaurants grow — no commissions, no ad spends — just AI-powered loyalty + real social virality.

We help restaurants turn diners into repeat customers and influencers using personalized rewards and Instagram marketing.

We’re already live and seeing explosive traction — now we’re looking for a high-caliber sales leader to take this to the next level.


Read more
Acelucid Technologies Pvt Ltd
Shivani Tyagi
Posted by Shivani Tyagi
Tumkur, Dehradun
5 - 12 yrs
₹15L - ₹30L / yr
SQL server
SQL Query Analyzer
SQL Azure
Big Data
Database migration

Bachelor’s Degree in Information Technology or related field desirable.

• 5 years of Database administrator experience in Microsoft technologies

• Experience with Azure SQL in a multi-region configuration

• Azure certifications (Good to have)

• 2+ Years’ Experience in performing data migrations upgrades/modernizations, performance tuning on IaaS and PaaS Managed Instance and SQL Azure

• Experience with routine maintenance, recovery, and handling failover of a databases

Knowledge about the RDBMS e.g., Microsoft SQL Server or Azure cloud platform.

• Expertise Microsoft SQL Server on VM, Azure SQL Managed Instance, Azure SQL

• Experience in setting up and working with Azure data warehouse.



Read more
People First Consultants
at People First Consultants
4 candid answers
1 video
Aishwarya KA
Posted by Aishwarya KA
Chennai
0 - 5 yrs
Best in industry
Recruitment/Talent Acquisition

Are you a fresher looking to kickstart your career in the talent acquisition field? If so, we're hiring!


Our company is seeking driven and passionate individuals who are excited about the opportunity to learn and grow in the fast-paced world of recruitment.


As a fresher, you will have the chance to work alongside experienced professionals and gain valuable skills in candidate sourcing, interviewing, and assessment.


We're looking for candidates who are enthusiastic, eager to learn and committed to providing exceptional service to our clients.


You should have a strong work ethic, excellent communication skills, and the ability to multitask in a deadline-driven environment.


we value diversity and inclusivity and strive to create a positive and supportive workplace culture.

If you're ready to take the first step in your recruitment career, we want to hear from you!

Experienced Candidates are also welcome on board.

Read more
Clean Label Active Nutrition brand
Clean Label Active Nutrition brand
Agency job
via Qrata by Prajakta Kulkarni
Mumbai
2 - 6 yrs
₹7L - ₹10L / yr
Customer Success
Client Management
Account Management
Customer Experience
Responsibilities -
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes

Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
Read more
Impact Guru
at Impact Guru
15 recruiters
shubham samel
Posted by shubham samel
Mumbai
3 - 7 yrs
₹5L - ₹9L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+5 more

Job Responsibilities:


Excellent problem solving and analytical skills - ability to develop hypotheses,

understand and interpret data within the context of the product / business -

solve problems and distill data into actionable recommendations.


 Strong communication skills with the ability to confidently work with cross-

functional teams across the globe and to present information to all levels of the

organization.

 Intellectual and analytical curiosity - initiative to dig into the why, what & how.

 Strong number crunching and quantitative skills.

 Advanced knowledge of MS Excel and PowerPoint.

 Good hands on SQL

 Experience with in Google Analytics, Optimize, Tag Manager and other Google Suite tools

 Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus

 Inherent interest in e-commerce & marketplace technology platforms and

broadly in the consumer Internet & mobile space.

 Previous experience of 1+ years working in a product company in

a product analytics role

 Strong understanding of building and interpreting product funnels.


Perquisites & Benefits:

 Opportunity to work with India's no.1 crowdfunding platform

 Be a part of a young, smart and rapidly growing team with management from Ivy League and Premier colleges

 Competitive compensation and incentives

 Fun, casual, relaxed and flexible work environment


Read more
Product-Based Company
Product-Based Company
Agency job
via New Era India by Poorti Punj
Bengaluru (Bangalore), Hyderabad, Chennai, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Mumbai, Pune
10 - 25 yrs
₹30L - ₹70L / yr
Data center
Network protocols
Cloud Computing
Architecture
IaaS
+3 more

BASIC QUALIFICATIONS

 

  • BS level technical degree or equivalent professional
  • Skills to represent AWS ProServe well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
  • Demonstrated ability to think strategically about business, product, and technical challenges
  • ·Highly technical and analytical, possessing 15 or more years of IT implementation experience
  • ·Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
  • Hands on experience in infrastructure implementation
  • Automation skills python, powershell knowledgeand cloud formation template
  •  
  • Strong experience in Architecture, designing and migrating applications on the AWS platform
  • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
  • Experience working with customers, partners or third-party developers
  • Strong verbal and written communications skills and ability to lead effectively across organizations


 

PREFERRED QUALIFICATIONS

 

-
o Master's degree in Computer Science or related technical field
o Demonstrated success as a Cloud Infrastructure architect or consultant working with various platforms
o Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability
o Cloud certifications
o Good exposure to Agile software development and DevOps practices such as Infrastructure as Code (IaC), Continuous Integration and automated deployment
o Presenting at public events such as technology conferences, hackathons, blogging, writing on technical forums, etc.

Read more
Arcana previously Newfang
Ajay Shetty
Posted by Ajay Shetty
Remote, Bengaluru (Bangalore)
2 - 5 yrs
₹15L - ₹40L / yr
skill iconGo Programming (Golang)
Blockchain

At Arcana we are building a privacy centric decentralised data store that allows developers to build more secure and privacy preserving apps for their users.

We are looking to onboard an experienced Golang developer to work on the core protocol we are building. You must:

  • Have 3+ years of development experience
  • Have 3+ years of Golang development experience in production
  • Have worked on distributed systems in production
  • Have experience with Goroutine and channels
  • Have experience with applied cryptography
  • Write clean code and documentation
  • Have clear bias for TDD
  • Find Git very easy to use
  • Have knowledge of Unix/Linux fundamentals - shell scripting, CLI tools etc.
  • Have some knowledge of devops
  • Have some blockchain experience
Read more
Unifytech
at Unifytech
20 recruiters
PAVAN KUMAR
Posted by PAVAN KUMAR
Hyderabad
5 - 8 yrs
₹10L - ₹24L / yr
Appium
Selenium
Test Automation (QA)
Mobile App Testing (QA)
Mobile Automation
+5 more

SDET - Mobile

Skills: Appium,C#,Selenium, Mobile Automation, Appium framework, Query the database

Experience:  5- 11 yrs

Education: B.Tech/B.E(Mandatory)

Mobile Test,  5+Years e Manual & AutomationTesting in Mobile applications like Android and IOS, C# or Java Programming SQL, automation framework development, Appium, Selenium

Read more
Think learn Pvt-ltd Byjus
at Think learn Pvt-ltd Byjus
24 recruiters
Agency job
via Agile Hire by Satyadev Anupindi
Bengaluru (Bangalore)
4 - 6 yrs
₹12L - ₹16L / yr
skill iconRuby on Rails (ROR)
skill iconRuby
skill iconJavascript
MySQL
skill iconMongoDB
+1 more

Job Description

 

Responsibilities:

  • Writes high quality code & unit tests, builds, tests as per agreed timelines
  • Participates in technical design and provides estimation
  • Owns one or more small to medium features
  • Becomes a go-to person in at least one area
  • Communicates clearly and gets clarification upfront to minimize rework. Knows when to ask for help to unblock.
  • Consistently follows and promotes SDLC best practices: Coding standard, testing, code reviews, code comments etc.
  • Exhibit strong problem solving skills, helps other developers and demonstrates teamwork

 

Requirements:

  • Understands detailed requirements and demonstrates excellent problem solving skills
  • Deep understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
  • Excellent programming skills in ROR, Golang, NodeJS, Python
  • Strong communication skills
  • Strong sense of ownership, drive and ability to deliver results
  • 4+ years of experience in product driven organization
  • A Bachelors or Masters degree in engineering from a reputed institute
  • Experience in Golang, RoR, Unity, ML or Python will be an added advantage

 

Read more
Rhema HR Solutions
at Rhema HR Solutions
1 recruiter
sri lekha
Posted by sri lekha
Bijapur, Tadepalligudem
2 - 3 yrs
₹20L - ₹3L / yr
Communication Skills
As-is process
Teaching
We are urgently looking for Female English Teacher with good communication skills & candidate should be qualified with graduation along with B.Ed[there is a mandatory of B.Ed]. Interested & eligible candidates can apply.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos