
Role: Customer Service Representative
Job type: Full time
Role type: Operations / Call center
Location: Mumbai
Functional Area: Need to attend and make Inbound and outbound calls and maintain the service quality.
About the role:
We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
You will be responsible for -
- Manage incoming phone calls from the Company’s Customer Service number
- Generate sales leads if needed for equipment upsells and trade-ins
- Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
- Provide accurate, valid and complete information by using the right methods / tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
Requirements –
- All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity working with Customer Relationship Management (CRM) systems and practices
- Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Qualification & Experience:
- Any Graduate or Post Graduate or HSC
- 1 Year of Professional Experience.
Great to have’s: Must have skills or competencies.
- Strong written and verbal communication skills
- A basic understanding of mobile phones and computers (Apple)
- Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing
What we offer you?
- An open minded, collaborative culture of enthusiastic technologists.
- Getting to work with our clients and be part of the next level evolution.
About Andesoft Consulting:
Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.
Company Profile: http://www.andesoftconsulting.com

About Andesoft Consulting
About
We are a digital solutions company servicing clients across the globe.
We are located on Tardeo Road close to Mumbai central station.
We are looking to expand our team and currently hiring for the following positions :
PHP Developers
Dot net developers
Android Developers
iOS Developers
DBA's
BA's
Front End Developers
UI Designers
Testers
Connect with the team
Company social profiles
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Engineering Lead (Backend/Full stack)
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It is a mission-oriented high-growth fintech startup building payment &
lending products to simplify education payments. Jodo’s suite of products make education payments convenient & affordable for parents while simplifying & streamlining fee collections for educational institutes. Jodo aims to be a category-defining company with a mission to be a
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● Mentor a team of developers, promote collaboration and engagement, and promote practices that improve the developer experience
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● Own execution - Plan and delegate work for the team, optimize for speed of development and incremental delivery
📃Requirements
● 6+ years of hands-on experience in application development
● 1+ years of leading a team
● Experience in working with distributed systems
● Proficient in building Microservices/RESTful APIs with any modern tech stack
● Working knowledge of relational and nonrelational databases
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● Familiarity with modern CI/CD tools
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● Excellent communication and interpersonal skills
🤩Benefits
● Becoming a part of the early core team
● Competitive salary
● Work with colleagues from strong backgrounds & hungry to succeed
● Opportunity to interact with and learn from high-pedigree investors & mentors -
○ VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners
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● Self-starter with a high sense of ownership → Comfortable to work with minimal
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Experience of testing web applications, mobile applications.
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Job Description:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects
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About Us :
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RaRa Now is revolutionizing instant delivery for e-commerce in Indonesia through data-driven logistics.
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RaRa Now is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimization technology. RaRa makes it possible for anyone, anywhere to get same-day delivery in Indonesia. While others are focusing on - one-to-one- deliveries, the company has developed proprietary, real-time batching tech to do - many-to-many- deliveries within a few hours. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan, and many more.
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We are a distributed team with a company headquartered in Singapore, core operations in Indonesia, and a technology team based out of India.
Future of eCommerce Logistics :
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Data-driven logistics company that is bringing in a same-day delivery revolution in Indonesia
-
Revolutionizing delivery as an experience
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Empowering D2C Sellers with logistics as the core technology
About the Role :
- Writing scalable, robust, testable, efficient, and easily maintainable code
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- Strong knowledge of Go programming language, paradigms, constructs, and idioms
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- Dependency management tools such as Godep.
- Popular Go web frameworks, such as Echo
- Request routing and API mechanisms
- Ability to write clean and effective Godoc comments
- Familiarity with code versioning tools - primarily Git.
- A basic understanding of computing and Linux systems
- Basic knowledge of Systems Engineering
- Memory management and pointers, specifically in Golang
- Implement Docker for smaller-scale applications that require simpler deployments
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- Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
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- Passionate about self and organisation growth
- Good verbal and written communication skills
- Well versed in customer interactions, meetings and presentations
- Quick and self-learner
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Strong understanding CSS frameworks
Has strong understanding of HTTP protocol and can integrate UI with RESTful APIs




