Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.

About Invideo
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Qualification: CA (Chartered Accountant) – Mandatory
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Java Developer Job Description
We are looking for a Java developer responsible for building Java applications.
Responsibilities
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Skill Set:
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## Please apply if you have experience working on Trading Applications, all others would be automatically rejected ###
Our Core team develops connectivity software for low latency communication with derivatives exchanges all over the world, as well as real-time position and risk limit monitoring. The team's expertise is also relied upon by other C++ development groups to produce high-quality libraries and frameworks for their application development. We have a high degree of freedom and responsibility to produce technologically advanced solutions to demanding real-world problems.
From joining you will have ownership on a diverse set of projects that have a direct impact on trading performance. You will work closely with highly skilled colleagues who share your enthusiasm and deep knowledge of C++, Linux and network protocols, and share your hunger to learn more.
What We Are Looking For
- An experienced Modern C++ developer (C++17/20), with minimum 5 years experience and proficiency with C++ templates.
- A developer, who designs code to push every performance boundary.
- Excellent written and verbal communication skills.
- Ability to solve new and unfamiliar problems quickly and creatively.
Ideal Experience Would Include
- Knowledge of multiple exchanges.
- Ultra low latency design.
- Template metaprogramming.
- Network programming experience.
- Python.
What We Offer
- A great engineering environment whereby technology is key to our success and a C++20 code base.
- Great friendly, informal and highly rewarding culture.
- Fast growing global firm with plenty of opportunities where you will have significant impact.
About Us
Our approach to trading is scientific and technology driven. Tight integration between trading and software development, relying on cutting edge infrastructure is core to our success. Our teams of C++, Python, C# and FPGA developers are responsible for our in-house applications, ranging from the world's lowest latency execution systems, through web-based user interfaces, to tools to interrogate multi-terabyte data sets.

About Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
Job Description
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
We never really thought that a college degree was the thing that you had to have to do well. We trust in team’s deliverables, smart & the hard work.
Responsibilities: Build & Maintain TELYPORT’s Android Stack
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- Identify and correct bottlenecks and fix bugs.
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Skills
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- Strong knowledge of Android UI design principles, patterns, and best practices.
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This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.
Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs

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Good to have skills:
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