Customer Technical Support Representative

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

Job Description:

Responsibilities:

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Ability to design and document the product features, codes.

·      Self-driven and ability to take up ownership of things

·      Write clean code to develop functional applications, automation scripts, test cases

·      Troubleshoot and debug applications

·      Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

·      Ability to sync with other developers, designers to identify issues, new features and improvements

Requirements and skills:

·      Solid understanding of linux development environment and systems

·      Expert level knowledge of Python along with frameworks like Django, flask

·      Proficient in writing unit test cases using Pytest framework.

·      Expert level knowledge of SQL databases like MySQL and PostgreSQL

·      Good knowledge of design principles and databases

·      Knowledge of front technologies like Typescript, ReactJs

·      Knowledge of Caching techniques using Memcached and Redis

·      Experience of using queueing service line Kafka

·      Solid understanding of microservices architecture

·      Knowledge of AWS cloud services

·      Expert in serverless technologies like lambda along with API gateway

·      Knowledge of Git, Jira, CI/CD pipelines and containerization like docker

·      Knowledge of logging and monitoring tools like Grafana or Newrelic

● Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Fulfills tasks set out by the Management, specifically from the office of the Business Development Director;

● Follows the company rules, regulations and guidelines;

● Support and assist the Business Development Unit in terms of calendar, appointment, organization of meetings, documentation, event preparation, team coordination, correspondences, legal document process, minutes of the meetings, business trips and other tasks in relation

● Create and maintain an effective filing management system for all documents, records and reports for the CEO;

● Directly coordinates with the company heads and managers regarding business related matters as delegated by the CEO such as, but not limited to the following;

○ Monitor and follow up committed deliverables; ○ Securing pertinent documents or requirements related to business matters as authorized by the CEO;

○ Manage and protect confidential files of the CEO;

○ Organize and update files/ legal documents of the CEO;

○ Handles special projects that may be assigned from time to time;

○ Performs any tasks or work required by the Chairman/CEO.

The specific responsibilities and requirements for an Admin Executive cum Professional Assistant support for Managers in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.

Php 70000

Work Experience Requirements

● Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.

● Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, and external partners.

● Expert level written and verbal communication skills.

● Demonstrated proactive approaches to problem-solving with strong.

● Highly resourceful team player, with the ability to also be extremely effective independently.

● Forward-looking thinker, who actively seeks opportunities and proposes solutions.

● Bachelor's degree required, preferably a graduate of Business Administration, Accountancy, or Finance.

● Strong work tenure of five to 10 years of experience supporting C-Level Executives.

● Experience and interest in internal and external communications, and partnership development.

● Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint), Adobe Acrobat, and Social Media web platforms.

● Willing to work office based and travel

Role: Team Leader  

Job Responsibilities :

Handling team of 20-25 people

Set clear team goals

Delegate tasks and set deadlines

Recruit, Train, and Coach the Sales Team

Identify opportunities to improve the work processes.

Ability to manage time to meet multiple priorities and deadlines.

Prepare multiple reports

Developing strategies to improve sales performance through ongoing training and development

Eligibility Criteria :

Any Graduate

Minimum of 1 year of experience as Team Leader in Sales

Excellent verbal, written, and interpersonal communication skills, MS Office knowledge(Word, Excel, Access, and PowerPoint).

Rotational off and 6 days working

Female candidate preferred

Location - Gurgaon Preferred

We are currently looking for "Business Development Executive" for US IT staffing for our branch office in Noida. 

Location:

Head Field Solutions Pvt. Ltd

B-8, Sector 59 (Noida)

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.

Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Roles & Responsibilities:

·        The primary focus is to bring new business from new and existing clients.

·        Define and develop lead generation strategies and marketing plans for new accounts & to further penetrate existing accounts.

·         Maintains an ongoing relationship with prospective clients, continuously assessing and communicating how Head Field as a Staffing Solutions can meet their needs.

·        Negotiates contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth handoffs.

·        The candidate should:

§ Work on getting Contract Staffing requirements from direct clients /Tier-1 Vendors and closing open positions.

§ Cold calling and Market research to locate the potential Vendors/Clients.

§ Should provide timely feedback to the management regarding performance, activity reports and account strategy concerns. 

§ Expertise generating new business for IT Staff Augmentation Services.

§ Excellent interpersonal, rapport-building and negotiation skills.

§ Expert in Delivery Management / Client Servicing.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

·        0-3 years of experience as BDE/BDM in US Staffing.

·        In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.

·        Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.

Benefits:

·        Employee friendly Corporate Work culture 

·        Excellent Salary structure

·        Timings are fixed (6:30 pm to 3:30 am) with Saturday and Sunday Off

·        Best in class infrastructure 

·         In-House Meals are available.

·        Strong recognition for our employees, giving them excellent career path.

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Company Website links:

www.headfield.com 

www.glocalrpo.com

Tasks:

·      You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)

·      You support the technological conception, programming and implementation of new features

·      You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP

Requirements:

·      Bachelor or Master student in an IT-related field of study

·      Ability to holistically conceive applications in multiple technologies in the backend

·      Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS

·      First experiences in Cloud (AWS/Azure/GCP) and Docker

·       

Nice to Have:

·      Experience with GraphQL, Microservices, Kubernetes

·      Understanding of IoT device management and message brokers like AMQP or MQTT

Benefits:

·      A responsible position in a fast-growing and highly innovative start-up

·      An agile and diverse team with colleagues from all over the world

·      English speaking open work environment, with flat hierarchies and short decision-making paths

·      Advanced technology stack leveraging cutting-edge IoT hardware and software

·      Creative freedom for own ideas, projects and personal development

·      Team building, learning and start-up events

Job Description:

Good knowledge of python & Java. The order of need should be

1. Builds (TeamCity/Jenkins, Urban Code Deploy, ANT/Maven)
2. Python scripting
3. JAVA
4. Linux/Unix

And candidate should possess knowledge on the below :

• JIRA or other
• Agile (Scrum/Kanban, etc.)
• Bit bucket/GIT/SVN/Artifactory
• Linux/Unix
• Jenkins/Team City – ANT/Maven
• Usage & setup of IDE’s

Company Summary:

Quantsapp is India's first Option Trading Analytics platform on mobile. With ever-growing users, it makes us one of the fastest growing platforms for options trading in India. Quantsapp was to accelerate its growth even more and capture new country which requires the development team to grow.

- At Qauntsapp we are looking for a dynamic team mate to take up a role of Angular Developer.

Responsibilities and Duties:

1. To develop & maintain dynamic Web App, used by thousands of traders on a daily basis
2. Integration of Data representation with Dynamic Charts.
3. Integration of Rest API’s & Sockets for real-time data feeds.
4. Mobile optimized UI.

Required Experience and Qualifications:

1. Minimum 2 years of experience with hands on experience on Angular 8+ versions and have deployed active websites. 
2. Strong understanding of Website development and should be able to take complete ownership of it.
3. Strong UI/UX sense.
4. Knowledge of AWS would be an added advantage.