Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.

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Location : Gurgaon
Experience : 5+ Years and 10+ Years
Role Overview :
We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.
Key Responsibilities :
- Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
- Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
- Implement data preprocessing, feature engineering, and model optimization techniques.
- Work with large datasets to derive insights and develop predictive models.
- Write clean, efficient, and well-documented Python code.
- Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
- Research and implement new machine learning methods and technologies.
- Develop and maintain automated pipelines for training, testing, and deploying models.
- Mentor junior engineers (for 10+ Years of experience candidates).
Key Requirements :
Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
Experience :
- For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
- For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.
Technical Skills :
- Strong programming skills in Python.
- Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
- Proficiency in data processing tools such as Pandas and NumPy.
- Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
- Knowledge of NLP, computer vision, or deep learning techniques is a plus.
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Soft Skills :
- Strong analytical and problem-solving abilities.
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Preferred Qualifications :
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Job Description :
Job Title : Flutter Developer
Experience : 3+ Years
Location : Gurugram, India (Immediate Joining)
Key Responsibilities :
- Design and build advanced mobile apps for Android & iOS using Flutter.
- Collaborate with UI/UX designers to create intuitive user interfaces.
- Integrate REST APIs and third-party services into apps.
- Write clean, maintainable code and perform tests for robustness.
- Ensure high performance and responsiveness in all apps.
Requirements :
- 3+ Years of experience in Flutter app development.
- Proficient in Dart with strong object-oriented programming skills.
- Experience with Android/iOS mobile development (native or cross-platform).
- Familiarity with Firebase, RESTful APIs, and version control tools (Git).
- Understanding of mobile UI/UX principles.
- Experience with state management (Bloc, Provider, GetX) and Agile methodologies.
Opportunity
We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry.
We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you’ll be an active voice in shaping our product.
You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.
Tech Stack
Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and micro services architecture.Our platform is hosted on Google Cloud.
Responsibilities
- Work with internal business teams and management to define requirements and develop technical specifications.
- You will be creating modules and components and coupling them together into a functional app.
- Creating self-contained, reusable, and testable modules and components
- Developing and integrating RESTful API services.
- Convert legacy code to new tech stack single-page web applications.
- You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.
What an ideal candidate looks like
- Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
- 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
- Should have a strong online presence on different forums like stack overflow etc, Github etc.
- Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
- Previous work experience at a product-based company or startup would be a bonus.
Personality traits we really admire
- Great attitude to ask questions, learn and suggest process improvements.
- Pays great attention to detail and helps identify edge cases.
- Gives equal importance to planning, coding, code reviews, documentation, and testing.
- Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
- Follows release cycles and absolute commitment to deadlines.
What you can expect in the next 12 months
Within 1 month |
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Within 3 months |
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Within 6 months |
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Within 12 months |
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.


What will I be doing? 👩💻👨💻
- Lead parts of the product from inception to launch, and own large parts of the product’s execution.
- Architect new features and reusable UI paradigms using Angular.js/React.js/Vue.js with the goal of delighting and increasing the success of our users.
- Contribute to the development of the product while working with a cross-functional team of product managers, designers, and engineers.
- Contribute to building features using design and API mocks and write contracts, integration & unit tests for features built.
- Perform peer code reviews.
What do I need? 🤓
- You have at least 3 years of experience building applications using modern UI frameworks such as Angular.js/React.js/Vue.js. You have a deep understanding of functional and reactive programming paradigms
- You have an eye for well-functioning user interfaces and have at least cursory insight into both design and UX principles.
- You have a knack for understanding the user flows and building them out. You also have great design intuition and user empathy.
- You have a deep interest in the technical stack you work on to understand it better and build out responsive products.
- You have familiarity with popular JavaScript tools, frameworks, and design principles, and enjoy staying up to date with the changing JavaScript ecosystem landscape.
- You have strong communication skills.
Brownie points 🍰
- Experience delivering compelling experiences in SaaS or web-based solutions.
Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.
• Bachelor's degree in computer science, computer engineering, or related field.
• Proficiency with TypeScript, CSS, HTML, and Back-end languages.
• 6+ years’ experience in Node JS, Typescript, NoSQL, RDBMS, AWS Services
• The ability to learn new technologies quickly
• The ability to communicate complex procedures to other colleagues.
Responsibilities
• Understand the high-level product roadmap for the squad and immediate features
to be developed, contributing to high-level estimation and lay-out of the
development sequences. Complete complex development tasks with minimal
guidance
• Constantly and actively contribute to pushing code to production with the objective
of becoming a main contributor. Write testable, efficient, and reusable code suitable
for continuous integration and deployment, that respects best practices and industry
development standards
• Review Unified Modeling Language (UML) diagrams and technical documentation,
ensuring its quality. Enable best practices to help the team achieve their technical
tasks and continually thrive in improving the technology of the product/team.
• Drive the adoption of best practices & regular participation in code reviews, design
reviews, architecture discussions
• Experiment with new and relevant technologies, and tools, and drive innovation &
adoption while measuring yourself on the impact you can create.
• Implementation of long-term technology vision for your team. Responsible for the
complete architecture of your product.
• Creating architecture & designs for new solutions around existing/new
areas u Decide technology & tool choices for your team & be responsible for them.
• Be accountable for code quality with the assistance of a QA Analyst to conduct
adequate testing.
• Review and contribute to technical documentation. Contribute actively to the design
of the solution, challenging other members on technical decisions.
Skills
• Working with other TypeScript developers and software engineers to develop Frontend and back-end architecture that’s well-structured and flexible, along with the
APIs to support it.
• Developing and implementing Back-end architecture to support user interface
concepts. Developing and implementing highly responsive user interface
components using Node concepts.
• Create data visualization tools, libraries, and reusable code for prospects.
• In-depth knowledge of TypeScript, CSS, HTML, and back-end languages.
• Knowledge of Backend service like AWS Services, Microservice, Serverless software.
Salary Offer: 50,000 - 75,000 per month
Job Location: Remote for 6-12 months due to the pandemic, then Mumbai, Maharashtra
Required experience:
Project Manager with over 2-3 years of experience in creating SRS documents or SOWs, planning and managing web and mobile application projects and teams using agile methodologies.
Key Skills required :
1. Proficiency in building software specification documents and SRSs or SOWs
2. Ability to understand project requirements and briefs to build workflows and documentation required to build the solution
3. Clear understanding of SDLC concepts and best practices
4. Strong understanding of web applications, websites, mobile applications and related technology solutions
5. Strong people management skills, resource planning skills and communication skills
6. Ability to build and maintain project plans so as to ensure that projects are delivered on time and with the highest quality.
KRAs includes :
1. Understanding client briefs clearly and propose suitable solutions in consultation with the team
2. Build the required project documentation, workflows and SRS/SOWs in collaboration with the internal and external stakeholders for the project
3. Maintain the SRS documentation during the course of the project
4. Understand and manage change requests
5. Prepare and manage task burndowns related to the project and establish an overall project plan
6. Develop and actively manage the plan and provide weekly status and tracking reporting on the health of the project.
7. Ability to manage a team of experienced developers, technical experts to develop the product
8. Communication provide clear, consistent and timely messaging; both verbal and written; within the team and to technology and business leadership; facilitate effective and timely meetings

- You will be responsible for the delivery of the application/ feature/ module your team will be working on.
- Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
- Contributing to the constant improvement of practices and processes in the team.
- Building and managing automated build/test/deployment environments
- Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
- Research new technologies and tools and share your learning with the rest of the team.
- Provides mentoring and guidance to other team members, including new hires.
What makes you a great fit for our team:
- 5-8 years of overall experience with at least 2+ years of full-stack experience.
- Proven experience as a Full Stack Developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
- Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
- Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
- Data modeling experience in both Relational and NoSQL databases.
- Experience in building microservices-based architectures
- Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
- Ability to deliver in a global team environment with members working remotely in various time zones and locations
- You are a problem solver with exceptional analytical skills and high attention to detail
- Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
- You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
- You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
- Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
- Able to occasionally travel to our USA headquarters in Redwood Shores, CA
Education:
- Bachelors - (Preferably from Tier-1 College)
Keywords:
- Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs


