Customer Technical Support Representative

Responsibilities:

• Lead the design, development, and implementation of scalable data architectures leveraging Snowflake, Python, PySpark, and Databricks.
• Collaborate with business stakeholders to understand requirements and translate them into technical specifications and data models.
• Architect and optimize data pipelines for performance, reliability, and efficiency.
• Ensure data quality, integrity, and security across all data processes and systems.
• Provide technical leadership and mentorship to junior team members.
• Stay abreast of industry trends and best practices in data architecture and analytics.
• Drive innovation and continuous improvement in data management practices.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field. Master's degree preferred.
• 5+ years of experience in data architecture, data engineering, or a related field.
• Strong proficiency in Snowflake, including data modeling, performance tuning, and administration.
• Expertise in Python and PySpark for data processing, manipulation, and analysis.
• Hands-on experience with Databricks for building and managing data pipelines.
• Proven leadership experience, with the ability to lead cross-functional teams and drive projects to successful completion.
• Experience in the banking or insurance domain is highly desirable.
• Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong problem-solving and analytical skills, with a keen attention to detail.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs.
• Flexible work arrangements, including remote options.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a focus on innovation and continuous learning.

About this roleWe are seeking an experienced MongoDB Developer/DBA who will be

responsible for maintaining MongoDB databases while optimizing performance, security, and

the availability of MongoDB clusters. As a key member of our team, you’ll play a crucial role in

ensuring our data infrastructure runs smoothly.

You'll have the following responsibilities

 Maintain and Configure MongoDB Instances - Responsible for build, design, deploy,

maintain, and lead the MongoDB Atlas infrastructure. Keep clear documentation of the

database setup and architecture.

 Ownership of governance, defining and enforcing policies in MongoDB Atlas.Provide

consultancy in drawing the design and infrastructure (MongoDB Atlas) for use case.

 Service and Governance wrap will be in place to restrict over provisioning for server size,

number of clusters per project and scaling through MongoDB Atlas

 Gathering and documenting detailed business requirements applicable to the data

layer.Responsible for designing, configuring and managing MongoDB on Atlas.

 Design, develop, test, document, and deploy high-quality technical solutions on the

MongoDB Atlas platform based on industry best practices to solve business needs.

Resolves technical issues raised by the team and/or customer and manages escalations as

required.

 Migrate data from on-premise MongoDB and RDBMS to MongoDB AtlasCommunicate

and collaborate with other technical resources and customers in providing timely updates

on status of deliverables, shedding light on technical issues, and obtaining buy-in on

creative solutions.

 Write procedures for backup and disaster recovery.

You'll have the following skills & experience

 Excellent analytical, diagnostic skills, and problem-solving skills

 Should understand the Database concept and develop expertise in designing and

developing NoSQL databases such as MongoDB

 MongoDB query operation, import and export operation in database

 Experience in ETL methodology for performing Data Migration, Extraction,

Transformation, Data Profiling and Loading

 Migrating database by ETL, migrating database by manual process and designing,

development, implementation

 General networking skills, especially in the context of a public cloud (e.g. AWS – VPC,

subnets, routing tables, nat / internet gateways, dns, security groups)

 Experience using Terraform as an IaC tool for setting up infrastructure on AWS

CloudPerforming database backups and recovery

 Competence in at least one of the following languages (in no particular order): Java, C++,

C#, Python, Node.js (JavaScript), Ruby, Perl, Scala, Go

 Excellent communication skills, often being able to compromise but draw out risks and

constraints associated with solutions. Be able to work independently and collaborate with

other teams

 Proficiency in configuring schema and MongoDB data modeling.

 Strong understanding of SQL and NoSQL databases.

 Comfortable with MongoDB syntax.

 Experience with database security management.

 Performance Optimization - Ensure databases achieve maximum performance and

availability. Design effective indexing strategies.

Greetings from Mazenet!

Hope you are doing well !!

We are hiring Python Full Stack Developer for one of our clients.

JD:

1. In Pune, should be working full time from Pune office

2. 4-5 years experience full stack developer

3. Backend : Python , Pandas , APIs , Webserver Ngnix, Data Pipelines

4. Cloud : AWS, AWS API Gateway, AWS Lambda functions, S3 buckets, EC2 instances

5. Frontend : Javascript, React

6. Database : MySQL, Postgres, any document DB

• Kindly let me know if you are interested to proceed further.
• 
  
• Please share with your friends so that it will reach the interested people.

Technical Overview:

● You will be expected to design, develop and maintain large-scale complex backend web applications.

● You will be expected to rapidly learn and apply relevant new technologies.

● You will be having a high level of interaction with business and product stakeholders.

● You will be working on the entire web application stack, which includes:

      o Web server hosting

      o RESTful communication

      o Message brokering

      o Backend application layer, which includes the service and domain layers

     o Data layer for persistence or caching

● You will be participating in an agile software development cycle, which includes:

     o Design

     o Development

     o Code Review

     o Unit and Integration Testing

     o Release

● As a Staff Engineer, you will be expected to contribute to design, code review, refactoring, and project management.

● You will be exposed to the following technologies:

     o Web application frameworks: Ruby on Rails, Node.js, Java Play, Vert.x, AIOHTTP, AWS Lambda

     o Languages: Ruby, Java, Kotlin, Javascript, Python

     o Data stores: PostgreSQL, Aerospike, Redis, Amazon Redshift

     o Communication: HTTP, Amazon SQS, Sidekiq, Amazon SNS

     o Server Management: Amazon ECS, Docker

Product Overview:

You will be contributing to products concerning both customers and partner drivers.

Product sectors include:

1) Growth: You’ll build tools to help boost user growth on the platform including our industry-best driver onboarding, training and certification system, referral system, and lead management models.

2) Lifecycle Management: Build tools to help users engage with the platform better, which include rewards and recognition modules, subscription services account management tools, partner and customer wallets and payout modules, and churn detection systems among others.

3) Transaction Experience: You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment

systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.

4) Fulfilment: As part of the fulfillment team, you’ll work on systems that ensure a high degree of ride fulfillment on the platform. Tools include allocation methodologies and systems, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.

5) Enterprise Solutions: You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimization tools, alerting and monitoring tools, and analytics suite among others.

Responsibilities:

• Work with development teams and product managers to ideate scalable software solutions
• Design client-side and server-side architecture
• Design, develop and manage well-functioning databases and applications
• Develop web applications implementing MVT architecture using Django web application frameworks
• Write effective APIs using industry standard design patterns
• Manage the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Should be able to visualize a proposed system and be able to build it
• Development of applications leveraging Django/Flask based REST APIs

• Work with server-side technologies including databases and MVC/MVT patterns
• Maintain version control system such as GIT
• Should know all the phases of SDLC from requirement gathering to support and maintenance.

Requirements:

• 3-7 years provable experience as a Back End Developer
• Familiarity with common solution stacks 
• Strong understanding of algorithms, data structures and system design, for scale, performance and security
• Ability to develop back-end website applications
• Knowledge of middleware languages (Python – Flask/Django) and/or JavaScript framework like Node.js
• Familiarity with databases (RDBMS – MySQL/PostgreSQL, optionally NoSQL DBs like MongoDB), web servers (Apache) and UI/UX design
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science or relevant field

Job Description

• Understanding of product landscaping, product benchmarking, product feature prioritization and product development processes are a must in order to be able to create a roadmap and deliver on the same;
• Direct interaction with end customers, OEMs, Channel Partners and Sales Teams in order to understand the business needs and document the voice of the customer for new product features or offerings;
• Improving the product development planning process as and when required in order to boost the product portfolio of the company;
• Create consistent and continuous engagement through the product in order to ensure complete satisfaction;
• Grow customers internally and externally by identifying other areas where the company can add value in a scalable manner;
• Identify new customer needs, create product strategies around the new needs and build scalable product offerings;
• Be able to say “no” to certain feature requests and explain to the stakeholders and help them

understand the reason behind it;

• Create transparent, scalable and easy-to-understand prioritization processes so that the business scales;
• Ensure customers are engaged and develop key product features to measure customer engagement and success which can be monitored and tracked;
• Provide frequent progress reports, both casually and in written format;
• Document decisions, strategy implementation and outputs;
• Present methods and results to peers’ management and customers as necessary

Required qualifications:

We are looking for a smart, adaptable individual with a healthy mix of software product management experience, enterprise software products, product landscaping, great presentation/communication skills, and strong leadership/people management skills and the following qualifications:

• At least 5-6 years of continuous experience in product management at a software product company , IIT and NIT will be a special consideration
• Good understanding of B2B product development and its life cycle.
• Previous experience working in a team and leadership skills;
• Experience in setting targets and milestones and achieving them;
• A problem-solving attitude;
• Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations and schematics;
• Knowledge of core engineering concepts that will allow road-mapping an enterprise technology product efficiently;
• Ability to innovate, outdo expectations and persevere to benefit the team as a whole;

Individuals who are creative, enterprising and attentive to detail will fit right in with our small, passionate team. We always run-on high energy and enthusiasm and are looking for that fire in the belly! We look forward to meeting you!