Customer Technical Support Representative

About Oddr

Oddr is an AI-powered revenue-intelligence platform for the legal industry, helping law firms modernize billing, collections, reconciliation, and revenue forecasting across the full invoice-to-cash lifecycle.

Why this role exists

• We're building an end-to-end regression suite from the ground up.
• You'll own that layer. You decide what's worth testing, automate it well, validate new features by hand before they enter regression, and keep the suite trustworthy as the product evolves.
• You'll set the standards the rest of the team works to, and mentor other engineers if needed be a quality champion embedded across the full software development lifecycle ensuring we ship reliable, performant software at pace.
• This is a quality engineering role, not a manual-only QA role. You'll write code, think like a product person, and use AI-assisted tooling to move fast.

What you'll do

•  Own the regression suite end to end - its architecture, conventions, quality bar, and roadmap. You're the person who decides how we test and why.
• Decide what to test. Read a feature, assess risk, and choose the thin layer of E2E coverage that integration tests can't provide - rather than chasing coverage metrics or duplicating existing tests.
• Test new features by hand, then automate them. Exploratory and scenario-based testing of new functionality, followed by adding the durable cases to the Playwright suite.
• Build and maintain automated E2E and cross-service API tests in Playwright + TypeScript that are independent, idempotent, and readable as living specifications.
• Keep the suite trustworthy. Enforce deterministic selectors and assertions, eliminate hardcoded waits, and quarantine flaky tests immediately rather than letting them erode confidence.
• Shape quality upstream. Partner with product and engineering to clarify acceptance criteria and Definition of Done and raise quality risks while they're still cheap to fix.
• Use AI-assisted tooling to accelerate authoring and maintenance (e.g., Claude Code, Playwright MCP, Copilot) - while keeping committed tests deterministic and reviewed.

Must-haves

• Hands-on browser automation with Playwright (or strong Cypress/Selenium with willingness to move to Playwright), in TypeScript/JavaScript. This is the core of the job.
• Ownership mindset - you can take a test suite as your own, set its standards, make and defend trade-off decisions, and say no when coverage isn't worth it.
• Product and feature literacy - you can look at a feature, reason about what matters to users, and translate that into the right tests, acceptance criteria, and risk-based priorities.
• Strong exploratory and scenario-based testing - boundary, negative, and edge-case thinking. (We value this highly; we simply require that you can also automate.)
• Sound E2E test-design judgment - test independence, deterministic and accessibility-first selectors, no hardcoded delays, and disciplined handling of async/timing.
• API testing of REST services and comfort reading Swagger/OpenAPI specs.• Solid SQL skills for data validation and defect investigation.
• Git / pull-request workflow and familiarity with CI/CD (Azure DevOps a plus).
• Clear communication and the ability to mentor; comfortable in Agile/Scrum/Kanban.

Nice-to-have

• Comfort with AI-assisted development tooling (Claude Code, Playwright MCP, Copilot) as an accelerant for writing and self-healing tests.
• Experience building or substantially evolving a test suite from scratch, not just maintaining one.
• Domain exposure to LegalTech, FinTech, or Billing/AR workflows.
• Familiarity testing React applications and component libraries (e.g., Ant Design).
• Awareness of non-functional testing (performance, accessibility, security).

How we work

• Tech: Playwright + TypeScript (unified for E2E and cross-service API), React frontend, .NET backend,Azure DevOps CI/CD.
• AI-first tooling: We actively use AI to author and maintain tests faster - but we hold a high bar on determinism, readability, and flake-free reliability. Tools accelerate the engineer; they don't replace the engineer's judgment.
• Quality bar: UI correctness over presence-only checks; tests read like specifications; flaky tests are quarantined on sight.

What we offer

Competitive salary, performance bonus, and equity (ESOPs); comprehensive health insurance (self, spouse, parents, children); flexible remote-first culture.

• Create/modify scripts using a scripting language such as Perl and the Bitbucket REST API to disable users who have not logged in within a certain timeframe, and to monitor user project/repo permissions based on last commit date/time.
• Every 3 months, run the Jenkins jobs to reprovision the Bitbucket test servers, verify Bitbucket functions properly, then plan and execute the reprovisioning of the production Bitbucket servers
• Every 2 years, plan, install and deploy the latest Bitbucket version in our test environment, updating the Terraform code and Artifactory as required. Upgrade all plugins, test thoroughly, and work with various development teams to have them test as well. Once testing is complete and sign-off has been achieved, plan and run the Jenkins jobs to deploy the latest version of Bitbucket to the production servers.
• Create scripts using a scripting language such as Perl and the Confluence and/or Atlassian Access REST API to disable users who have not logged in within a given amount of time
• Good to have knowledge on BigPicture, EasyBI, Report2Web

Critical Skills to Possess:

• 5+ years of experience in JIRA administration and Bitbucket 
• Experience in Jira, Bitbucket application upgrade on data center.
• Experience re-provisioning of Bitbucket using Jenkins.
• Excellent in Groovy, Java scripting and Perl.
• Experience in SSO implementation on Atlassian tool
• Experience in Atlassian and third part application integration.
• Strong problem solving and analytical skills to solve problems at their root.
• Excellent time management and prioritization of tasks

Must have: ATLASSIAN PTY LTD Ver 7.17.0, Atlassian Cloud, ATLASSIAN PTY LTD Ver 8.6.1 Perl/Python, VB Script, Bitbucket REST API, Bitbucket SSH API, JQL

Good to have: Tomcat, Git, SourceTree, Linux, Terraform, Azure AD SSO, Oracle DB

Preferred Qualifications:

BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibility:

1. Upgrade & Maintenance Expertise

• Proven experience upgrading Jira and Bitbucket (Server or Data Center):
• Integration with Jira and webhook/API-based automation
• Perform pre-upgrade tests and staging environment setup
• Apply patches, hotfixes, and troubleshoot upgrade failures.
• YAML configuration for builds, tests, deploys.

2. System Administration

• Proficiency with Linux/Unix OS (file systems, services, shell scripting)
• Manage file permissions, processes, and system logs
• Deep understanding of project configurations (schemes, workflows, screens, custom fields)
• Advanced Jira workflow design (including conditions, validators, post-functions)
• Automation using Groovy scripting 

3. Network Config, Authentication & Security

• Manage SSL certificates, custom domains, and HTTPS configurations
• Integration with LDAP / Active Directory and troubleshooting of SAML SSO (Okta, Azure AD, etc.)

4. CI/CD Pipelines (Bitbucket Pipelines):

• Running pipeline for the OS remediation

Role Summary

We are seeking a Full-Stack Developer to build and secure features for our Therapy Planning Software (TPS), which integrates with RMS/RIS, EMR systems, devices (DICOM, Bluetooth, VR, robotics, FES), and supports ICD–ICF–ICHI coding. The role involves ~40% frontend and 60% backend development, with end-to-end responsibility for security across application layers.

Responsibilities

Frontend (40%)

1. Build responsive, accessible UI in React + TypeScript (or Angular/Vue).
2. Implement multilingual (i18n/l10n) and WCAG 2.1 accessibility standards.
3. Develop offline-capable PWAs for home programs.
4. Integrate REST/FHIR APIs for patient workflows, scheduling, and reporting.
5. Support features like voice-to-text, video capture, and compression.

Backend (60%)

1. Design and scale REST APIs using Python (FastAPI/Django).
2. Build modules for EMR storage, assessments, therapy plans, and data logging.
3. Implement HL7/FHIR endpoints and secure integrations with external EMRs.
4. Handle file uploads (virus scanning, HD video compression, secure storage).
5. Optimize PostgreSQL schemas and queries for performance.
6. Implement RBAC, MFA, PDPA compliance, edit locks, and audit trails.

Security Layer (Ownership)

1. Identity & Access: OAuth2/OIDC, JWT, MFA, SSO.
2. Data Protection: TLS, AES-256 at rest, field-level encryption, immutable audit logs.
3. Compliance: PDPA, HIPAA principles, MDA requirements.
4. DevSecOps: Secure coding (OWASP ASVS), dependency scanning, secrets management.
5. Monitoring: Logging/metrics (ELK/Prometheus), anomaly detection, DR/BCP preparedness.

Requirements

• Strong skills in Python (FastAPI/Django) and React + TypeScript.
• Experience with HL7/FHIR, EMR data, and REST APIs.
• Knowledge of OAuth2/JWT authentication, RBAC, audit logging.
• Proficiency with PostgreSQL and database optimization.
• Cloud deployment (AWS/Azure) and containerization (Docker/K8s) a plus.

Added Advantage

• Familiarity with ICD, ICF, ICHI coding systems or medical diagnosis workflows.

Success Metrics

• Deliver secure end-to-end features with clinical workflow integration.
• Pass OWASP/ASVS L2 security baseline.
• Establish full audit trail and role-based access across at least one clinical workflow.

Role Overview

We are seeking a proficient Full Stack Developer with expertise in Java and React.js / Angular to join our dynamic team. The ideal candidate will be responsible for developing and maintaining scalable web applications, ensuring seamless integration between front-end and back-end systems.

Key Responsibilities

• Develop and maintain web applications using Java (Spring Boot) and React.js/ Angular.
• Design and implement RESTful APIs and microservices.
• Collaborate with cross-functional teams to define and deliver new features.
• Ensure application performance, scalability, and security.
• Participate in code reviews and maintain code quality standards.

Required Skills

• Strong proficiency in Java, Spring Boot, and React.js / Angular.
• Experience with RESTful APIs and microservices architecture.
• Familiarity with HTML, CSS, JavaScript, and modern front-end frameworks.
• Knowledge of version control systems like Git.
• Understanding of Agile development methodologies.

Bringing up Android on custom hardware 

•  Android OS modifications, HAL interface definition language (C++ and Java)
•  Android, JNI and Android application performance optimization 

 Preferred Skills and Experience:

•  Experience in Java or Kotlin development (preferably Android) 
•  Experience in C/C++ with deep understanding of Object-Oriented Analysis, Design and Programming. 
•  Experience with GIT or similar repository management and version control tools. Familiarity with software configuration management tools, defect tracking tools and Agile methodology. 
•  Development in a Linux environment with emphasis on Unit testing alongside functional integration testing. 
•  Android-For-Work, Android Enterprise features and EMM/MDM management solutions 

Cygner Technolabs Pvt. Ltd. is a dynamic and innovative IT company dedicated to delivering cutting-edge solutions to our clients worldwide. We are seeking a talented and experienced PHP Developer to join our growing team.

Roles & Responsibilities:

·      Develop and maintain PHP based web applications.

·      Collaborate with cross-functional teams to define, design, and implement new features.

·      Maintain and enhance existing web applications.

·      Troubleshoot, debug, and optimize code to ensure optimal performance.

·      Stay updated on emerging industry trends and technologies.

Skills Required:

·      Proven experience as a PHP Developer or similar role.

·      Strong proficiency in PHP and MySQL.

·      Knowledge of front-end technologies such as HTML, CSS, and JavaScript.

·      Familiarity with version control systems (Git).

·      Understanding of database design and optimization.

·      Excellent problem-solving and communication skills.

·      Ability to work both independently and collaboratively in a team environment.

Required Experience: 1+ Year

Preferred Location: Rajkot

Educational Qualification: BE Computer Science, BE IT, B Tech Computer, M Tech Computer, MCA, BCA, M.Sc. IT, B.Sc. IT or a related field.

If you’re self-driven, think like an entrepreneur, constantly innovate and drive positive change, but most importantly, consistently deliver mind-boggling results - then this opportunity is for you!

About Dice, Who are we and what do we do?

At Dice, we are disrupting the way enterprises consume B2B goods and services, and manage corporate spend. We are redefining what SaaS stands for in a corporate setup - Spending as a Software.

The modern corporate spending & consumption marketplace, built over unique UPI & banking architecture, integrates digital consumption of APIs & B2B marketplaces with a no-code approval workflow. This enables all types of employee discretionary spend scenarios like commute, hotels, etc, and corporate spend scenarios like PO and Non-PO based vendor spend, through a single in-app open partner platform.

No more cash. No more cards. No more reimbursements. No more offline invoice

Perks at Dice:

● Get a competitive salary & meaningful equity - we’re in this together!

● Flexible work hours and leave policies enable you to recharge and return with vigor.

● Good work & out-of-the-box thinking is always recognized at Dice. We imbibe the culture of “everyday recognition”, and acknowledge and appreciate employee commitment, meritocracy and relationships in an innovative way.

Responsibilities:

● Gather and evaluate user requirements in collaboration with product managers and engineers.

● Illustrate design ideas using storyboards, process flows and sitemaps.

● Design graphic user interface elements, like menus, tabs and widgets.

● Build page navigation buttons and search fields.

● Develop UI mockups and prototypes that clearly illustrate how sites function and look like

● Create original graphic designs (e.g. images, sketches and tables)

● Prepare and present rough drafts to internal teams and key stakeholders

● Identify and troubleshoot UX problems (e.g. responsiveness)

● Conduct layout adjustments based on user feedback.

● Adhere to style standards on fonts, colors and images.

Skills :

• Proven work experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time management skills

Experience: 2-4 Years

Location: Pune

Full Time @ Anywhere in India

3+ years

• Taking an active role in architecting the solutions we build
• Designing and implementing web applications using JavaScript and its frameworks (i.a. React, Vue, Angular), HTML5 and CSS3
• Working closely with the dispersed development team, client, and project manager in SCRUM methodology
• Ensuring that programming practices and code quality are respected
• Supporting other engineers with your expertise when needed (knowledge sharing)
• Leading your colleagues’ growth and development

• 2+ years of experience with JavaScript (good knowledge of ES2016; newer versions and TS 3+ are a plus)
• Experience in developing web applications using Angular2+ and another modern framework
• Being comfortable HTML5 and CSS3
• Experience with version control systems, preferably Git
• Demonstrated tech leadership in a medium-sized team, and the ability to design a really complex system
• Eagerness to learn and constantly improve yourself
• Being a team player focused on getting things done

• Experience with React.js and Node
• Experience with AWS or GCP infrastructure
• Curiosity about new languages, libraries, frameworks
• Contributions to open-source projects

• Passionate about making an impact
• Self-driven & eager to learn new technologies
• Intellectually curious, interested to build complex systems
• Thrive in a highly independent, remote-first environment
• Keen to work with a globally diverse team

• Hybrid Work Option - Step out when you “want to” not when you “have to”
• Work from the comfort of your home or work at the office
• Support for setting up Home-office
• Flexible Work Hours -Work-life balance becomes a lot easier to maintain with the flexibility to plan your work hours 
• Flexible Leave policies
• Life needs a break - casual, parental, sick, or just random. To help you enjoy your leaves without guilt or excuses, we have a ‘no approval needed’ policy
• Health and Wellness - Constant encouragement to stay fit
• We encourage and support our team members to participate in memberships that promote team member health (physical, emotional, and psychological) and fitness
• Reimbursements for medical support
• Career ladder: the freedom to design your own path
• Well defined career ladders to grow, assess and explore your professional journey
• Learning opportunities
• In house learning platforms to partner with you in your growth story
• Wide range of courses and certifications

About Quantela

We are a technology company that offers outcomes business models. We empower our customers with the right digital infrastructure to deliver greater economic, social, and environmental outcomes for their constituents.

When the company was founded in 2015, we specialized in smart cities technology alone. Today, working with cities and towns; utilities, and public venues, our team of 280+ experts offer a vast array of outcomes business models through technologies like digital advertising, smart lighting, smart traffic, and digitized citizen services.

We pride ourselves on our agility, innovation, and passion to use technology for a higher purpose. Unlike other technology companies, we tailor our offerings (what we can digitize) and the business model (how we partner with our customer to deliver that digitization) to drive measurable impact where our customers need it most. Over the last several months alone, we have served customers to deliver outcomes like increased medical response times to save lives; reduced traffic congestion to keep cities moving and created new revenue streams to tackle societal issues like homelessness.

We are headquartered in Billerica, Massachusetts in the United States with offices across Europe, and Asia.

The company has been recognized with the World Economic Forum’s ‘Technology Pioneers’ award in 2019 and CRN’s IoT Innovation Award in 2020.

For latest news and updates please visit us at www.quantela.com

Overview of the Role

The ideal candidate should have automation skills to automate Infrastructure, microservices deployment through automation tools. Should be handling Kubernetes cluster in Production, both cloud and on-premise

Key Responsibilities

• Overall 6+ Years of experience and should have handled Production Kubernetes Cluster both on Cloud and On-premises environments.
• Build monitoring that alerts on symptoms rather than on outages.
• Should migrate VM based applications to Kubernetes cluster.
• Automate Infrastructure component provision.
• Document every task, your findings turn into repeatable actions and then into automation.
• Follow the Agile process and plan the work accordingly.

Must have Skills

• Knowledge on container solutions like Docker, Kubernetes and understanding of Virtualization concepts.
• Experience in Configuration Management Tools like Ansible, Chef.
• Experience with Terraform, Cloud Formation or other infrastructure as code tools.
• Experience with CI/CD in Jenkins.
• Good knowledge of AWS/Azure cloud environments.
• Good hands-on experience on webservers like Nginx, Apache, tomcat configuration, and administration.
• Experience working with and maintaining package management systems (e.g., Artifactory, APT).
• Knowledge of scripting in PowerShell/Python/Bash/
• Experience building automation and pipelines (integration, testing, deployment)
• Experience with Docker containers (images and registry management).
• Understanding of metrics collectors such as Metricbeat, Heartbeat or Prometheus is good to have.
• Ability to work collaboratively on a cross-functional team with a wide range of experience levels
• Ability to analyze existing services and identify technical debt to work.

Desired Background

Bachelors/Masters degree in Computer Science or Computer Applications

Quickly adapt to our startup environment which is both demanding and fast-paced (but is also a lot of fun)

Eager in learning new concepts, technologies and be productive in a short time

Convert a raw idea into usable real-life software products

Good understanding and working knowledge of technologies worked

Demonstrate good problem-solving skills

Write modular, readable, and maintainable code

Own and be able to manage a small to medium-sized project

Demonstrate the ability to guide and coach a new team member or fresher.