Customer Technical Support Representative

Role:

• Need Azure. Net Developer who is passionate in research and provide solutions on Azure services.
• Should have good programming logic and problem-solving skills.
• Respond and analyze complex queries of technical and functional nature not in routine and require deviation from standard procedures.

Responsibilities:

• Engaging directly with Azure developers and IT professionals in forums to answer technical questions and help solving technical problems.
• Solve highly complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
• Develop code samples, quick-start and how-to guides helping customer understand complex cloud scenarios.
• Providing prompt, efficient, detailed, customer-oriented service to customers and developers.
• Adapt response and extensive research as per customer response.
• candidate should demonstrate great accountability, customer obsession and technical leadership.
• Good team spirit and good oral/written communication skills in English.
• Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions.
• Improving internal efficiency and customer happiness by actively finding opportunities to optimize existing or new processes and tools.

Manage inbound and outbound customer calls in a timely manner.

Ability to understand the customers needs and articulate a solution

Research every issue and provide solutions to them

Ability to explain features and benefits without using scripts

Build strong relationships with customers

Meet qualitative and quantitative targets

Work in brick and mortar call center

Requirement-

Previous experience in a call center customer support, sales and or retention

Previous experience with US market

Strong phone and verbal communication skills

Excellent listener and time management skills

Accent Neutral

Additional Advantage

Understanding of USA Credit Bureau, Credit Report and Credit Score culture

Customer Success Associate

Industry Type-BPO / Call Centre

Functional Area-Customer Success, Service & Operations

Employment Type-Full Time, Permanent

Job Purpose :

Working with the Tech Data Sales Team, the Presales Consultant is responsible for providing presales technical support to the Sales team and presenting tailored demonstrations or qualification discussions to customers and/or prospects. The Presales Consultant also assists the Sales Team with qualifying opportunities - in or out and helping expand existing opportunities through solid questioning. The Presales Consultant will be responsible on conducting Technical Proof of Concept, Demonstration & Presentation on the supported products & solution.

Responsibilities :

• Subject Matter Expert (SME) in the development of Microsoft Cloud Solutions (Active Directory, Office 365, Microsoft 365, Windows 365, EMS, Endpoint Security etc.)
• Collaborate and align with business leads to understand their business requirement and growth initiatives to propose the required solutions for Cloud and Hybrid Cloud
• Manage the APJ COE environment and Click-to-Run Solutions
• Provide solution proposal and pre-sales technical support for sales opportunities by identifying the requirements and design Hybrid Cloud solutions
• Create Solutions Play and blueprint to effectively explain and articulate solution use cases to internal TD Sales, Pre-sales and partners community
• Support in-country (APJ countries) Presales Team for any technical related enquiries
• Support Country's Product / Channel Sales Team in prospecting new opportunities in Cloud & Hybrid Cloud
• Provide technical and sales trainings to TD sales, pre-sales and partners
• Lead & Conduct solution presentations and demonstrations
• Deliver presentations at Tech Data, Partner or Vendor led solutions events
• Achieve relevant product certifications
• Conduct customer workshops that help accelerate sales opportunities

Knowledge, Skills And Experience :

• Bachelor's degree in information technology/Computer Science or equivalent experience certifications preferred
• Minimum of 5 years relevant working experience, ideally in IT multinational environment
• Track record on the assigned line cards experience is an added advantage
• IT Distributor and/or SI experience would also be an added advantage
• Has good communication skills and problem solving skills
• Proven ability to work independently, effectively in an off-site environment and under high pressure

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

• If you are interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you.
• Collaborate with back-end developers and web designers to improvenusability.
• Writing tested and idiomatic JavaScript, HTML and CSS.
• Present key milestone deliverables to peers and execute level stakeholders.
• Build reusable code and libraries for future use.
• Tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

1. Bachelor's Degree in Computer Science
2. 1-5 years of professional software development experience
3. Experience with ES2015+, React, Webpack/Rollup, CSS, Node.js, Object oriented JS, FP in JS, TDD/BDD, Git, CSS
4. Ability to write clean, effective code
5. Strong problem solving and troubleshooting skills
6. Ability to work independently in a fast-paced environment with frequent production releases
7. Understanding of performance and efficiency with a strong customer focus
8. Work cross functionally to collaborate with designers o iterate on the design and implementation of our product
9. Be empathetic towards customers and appreciate the user's experience

• Skills -
  • Core (Must understand and conversant to code on at least two of these technologies)
    • Java 8+/ Spring Boot/Microservices
    • Spark
    • Scala
    • Angular
    • Javascript
    • ElasticSearch
    • Graph Database (Tinkerpop/Janusgraph)
    • MySQL/Oracle
    • AWS/Azure/GCP
  • Secondary
    • Version Control - Jira/Bitbucket/Git
    • Build Tools - Maven/SBT/Gradle
    • Security
    • Agile/Scrum methodology
    • Should be able to create and review designs/documents
    • Must be able to clearly articulate situations, problems and communicate ideas and solutions

• Must understand System Analysis and Design with understanding of Algorithms (implementation in any language is okay)
• Design optimal and performant solutions for product backlog items spanning technologies
• Work with Product Owner/Project Manager and UX lead for providing LoE estimates for Jira backlog items
• Lead and own delivery or work items (for self and team)
• 80% hands-on work items (self), 20% team responsibility
• Must be willing to learn new technologies, processes, business functions, (we measure this by OKR’s)

Qualifications and Skills