Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.
Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills
Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand
Additional notes:
5.5 days a week.
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.

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We are looking for a great JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
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Developing new user-facing features using React.js
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Building reusable components and front-end libraries for future use
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Translating designs and wireframes into high quality code
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Director - Strategy and Solution - Performance Marketing
Ranked by Deloitte amongst India's top 25 fastest-growing tech companies, we are a well-capitalized digital startup pioneering full-funnel marketing via programmatic media. We are trusted by leading marketers and agencies in India and is expanding its footprint globally.
We are looking for a Director - Strategy and Solutions. No matter how brilliantly organizational functions perform in their silos, the ownership and skills to ensure it all comes together and moves in the right direction is program management.
As the Director (Strategy and Solutions), you will assist in driving customer success, operational excellence, new solutions discovery, and account growth.
We are looking for seasoned professionals who excel in the following areas:
1. Proven experience in Digital Marketing and an understanding of Media channels.
2. Flair for communication and presentation to engage and influence stakeholders positively.
3. Leading and driving innovation for developing new programmatic solutions as per the requirements of the client and ensuring it is aligned with business goals.
4. Formulation of strategies in accordance with the organizational goals.
5. Expertise in problem-solving and technology development.
6. Driving the overall P&L of the company
Experience: 10+ years of professional experience
Preferred Industry: Performance Marketing
Experience with a Digital Marketing agency is a must. One must be able to lead solutions and strategy from the forefront.
We value people who are driven by a sense of ownership, a bias for action, transparency, persistence with adaptability, curiosity and humility.
What you get:
- Opportunity to build a global company.
- Non-linear learning experience.
- Transparent work culture.
- Meaningful equity in the business.
Job Description
- 3+ Years Java/JEE development experience in an enterprise.
- Experience in Grails Web Framework and Groovy Language will be a plus.
- Must have experience integrating Grails code with front-end JavaScript frameworks including Jquery.
- Must have experience working with XML and JSON using Grails or JMS and Web, services, XML, Apache Tomcat, SQL and Unix and GIT.
Qualifications
- Experience with RDMS concepts and SQL.
- Experience with RESTful Web Services.
- Understanding of proper application design techniques and methodologies.
- Proficient understanding of SDLC processes desired – Agile
Data Strategy and Planning:
Collaborate with stakeholders to develop and implement data management strategies aligned with business objectives.
Define data standards, policies, and procedures to ensure consistent and accurate data collection and storage.
Data Collection and Integration:
Identify and assess various data sources, both internal and external, to gather relevant and reliable data.
Design and implement data collection methods and processes to ensure data is captured efficiently.
Oversee data integration initiatives to consolidate data from different sources into a unified database.
Data Quality Assurance:
Develop and enforce data quality standards to ensure the accuracy, completeness, and consistency of data.
Implement data validation processes and routines to identify and rectify data discrepancies or errors.
Database Management:
Maintain and optimize data storage systems, including databases, data warehouses, and data lakes.
Ensure data security and compliance with relevant data protection regulations.
Data Analysis and Reporting:
Collaborate with analysts to provide clean and structured data for analysis.
Assist in creating data visualizations and reports to communicate insights and findings to stakeholders.
Team Collaboration:
Work closely with IT teams, data scientists, analysts, and other stakeholders to define data requirements and resolve technical issues.
Provide guidance and training to team members regarding data management best practices.
Key Responsibilities:
- Build interfaces as per the design provided by the UX / UI team
- Ensure the work output is as per the design inputs provided
- Work closely with the backend team to integrate the pull or push APIs
- Work with the support team to troubleshoot issues faced by customers
- Build programming abstractions for the specific domain
- Keen interest to always present code and work of high-quality standards.
Key Competencies (Functional):
- Proficiency in Javascript / ES5 / ES6 or Typescript
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- Familiarity with APIs and WebSockets
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* Chip level verification, 𝗦𝗩/𝗨𝗩𝗠 Methodology
* 𝗘𝘁𝗵𝗲𝗿𝗻𝗲𝘁/𝗔𝗫𝗜/𝗣𝗖𝗜𝗘 protocols and seeded
* Exposure to any of these scripting language -perl/bash-shell/python
* Have lots of debugging skills to quickly scan and identify issues in system verilog/Verilog,C-code
* Good in tool usage for simulation (VCS),waveform debug(Verdi)
· 10+ years of Information Technology experience, preferably with Telecom / wireless service providers. · Experience in designing data solution following Agile practices (SAFe methodology); designing for testability, deployability and releaseability; rapid prototyping, data modeling, and decentralized innovation
· To be able to demonstrate an understanding and ideally use of, at least one recognised architecture framework or standard e.g. TOGAF, Zachman Architecture Framework etc · The ability to apply data, research, and professional judgment and experience to ensure our products are making the biggest difference to consumers · Demonstrated ability to work collaboratively · Excellent written, verbal and social skills - You will be interacting with all types of people (user experience designers, developers, managers, marketers, etc.) · Ability to work in a fast paced, multiple project environment on an independent basis and with minimal supervision · Technologies: .NET, AWS, Azure; Azure Synapse, Nifi, RDS, Apache Kafka, Azure Data bricks, Azure datalake storage, Power BI, Reporting Analytics, QlickView, SQL on-prem Datawarehouse; BSS, OSS & Enterprise Support Systems |
Bluespacelabs - Senior QA
Any location | 1-3 Years
Key Deliverables
- 1 to 3 years of experience in testing and automation
- Creating Testing methodologies, test strategy, test plans to evaluate the functional requirement and deliver the application with quality.
- Must have proven experience in testing and automation of web applications and mobile apps.
- Strong hands on experience in the automation framework selenium and appium.
- Experience in leading a team to perform automation testing using Selenium Java
- Product testing to validate the end-to-end functionality of the user stories.
- Functionality Testing should factor techniques to design test cases to ensure optimum test efficiency.
- API testing and automation and CI/CD
- Performed automation testing of API using automation frameworks like Restaaured, Postman.
- Creating and assisting the team to write Test Cases and Scripts
- Good understanding of the software architecture : Frontend MFE, MVC, Rest APIs
- Good leadership and communication skills
Testing Areas Coverage Expected
Unit Testing
Component Testing
- Micro-Frontend UI Components
- BFF Entities
- Biz Components
- Amazon MSK (Kafka) Configuration
- Persistent Data (read/write) Components
- Integration Testing
- System Testing
Functional Requirements
- End to End (User) Scenarios
- Browser Compatibility
- Usability
Non-Functional Requirements
- Performance
- Scalability
- Availability
- Reliability
Software and tools requirement
- Junit - Java
- JEST - Javasript/React
- JIRA - Bug Tracking
- Selenium with TestNG- UI Automation
- Appium with testing mobile apps
- RestAssured - REST API testing
- Traffic Parrot - Service virtualization
- Wiremock - API mocking
- Pact - Contract Testing
- Testcontainers - Containerized PostgreSQL/ MySQL
- Version Control - GitLab
- Hands-on Java Engineers, with experience building consumer-facing or enterprise applications using Java stack – Spring, Hibernate, MySQL
- Strong problem solving and analytical skills
- Strong understanding of Object-Oriented Programming concepts and Design patterns.
Do You Know? (Skills good to have)
- Exposure to building service-oriented distributed systems
- In building systems that process big data in a distributed environment, either in real-time streaming or offline batching.
- In messaging systems like Kafka, RabbitMQ, kinesis, etc.
- In real-time computation tools like Storm / Spark or Hadoop-based tools.
- In Data warehousing technologies like Redshift, BigQuery, etc.


• Designing and building Likeminds iOS application.
• Collaborating with the design team to define app features and building a high quality
application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates
Skills Required
• Proven experience as an app developer.
• Proficient in Objective-C, Swift, Xcode and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration
Prior experience working in a startup is a plus.

