Cutshort logo
Invideo logo
Customer Technical Support Representative
Customer Technical Support Representative
Invideo's logo

Customer Technical Support Representative

Ankit Solanki's profile picture
Posted by Ankit Solanki
2 - 5 yrs
Best in industry
Mumbai
Skills
chat
Sales
Customer Support
Email Marketing
InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.
 

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:
===========
5.5 days a week.
8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
 
 
 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Invideo

Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

InVideo's Online Video Editor Helps You Make Professional Videos From Premium Templates, Images, And Music.
Read more

Connect with the team

Profile picture
Ritesh Kadmawala
Profile picture
Harsh Vakharia
Profile picture
Abdul Arbaaz
Profile picture
Mayur Jadhav
Profile picture
Sejal Gala
Profile picture
Archit Prasad

Company social profiles

N/A

Similar jobs

COD Trees
Abhisake Jain
Posted by Abhisake Jain
Remote only
1 - 3 yrs
₹1.2L - ₹3L / yr
Google Adwords
Google Adsense
skill iconGoogle Analytics
Google Search Appliance
Digital Marketing
+4 more

We are looking for a dynamic and experienced professional to join our team as a Digital Marketing Specialist. This role will primarily focus on collecting, analysing, and interpreting digital marketing data from around the world, with additional responsibility for managing our social media platforms. The ideal candidate will have a strong background in digital marketing analytics, along with proven expertise in social media management across diverse regions and cultures.


Responsibilities:


  • Develop and implement data collection strategies to gather digital marketing performance data from diverse geographic regions.
  • Utilize web analytics tools (e.g., Google Analytics, Adobe Analytics) to track and analyze website traffic, user behavior, and conversion metrics across different countries and regions.
  • Monitor and analyze digital advertising campaigns across multiple platforms (e.g., Google Ads, Facebook Ads, LinkedIn Ads) to assess performance and ROI on a global scale.
  • Manage social media platforms (e.g., Facebook, Twitter, LinkedIn, Instagram) across multiple countries and regions, including content creation, scheduling, posting, and community engagement.
  • Develop and implement social media strategies to increase brand awareness, engagement, and follower growth in target markets.
  • Create dashboards and reports to visualize key digital marketing metrics and insights for stakeholders at all levels of the organization.
  • Perform in-depth data analysis to uncover actionable insights and optimization opportunities for improving digital marketing performance.
  • Identify and implement data quality improvements and best practices to ensure accuracy and reliability of marketing data across global channels.
  • Stay abreast of emerging technologies and industry trends in digital marketing analytics, and recommend innovative approaches to data collection and analysis.


Job Type: Full-time

Salary: ₹10,000.00 - ₹25,000.00 per month

Benefits:

  • Flexible schedule
  • Internet reimbursement
  • Leave encashment
  • Paid sick time
  • Work from home

Schedule:

  • Day shift

Supplemental pay types:

  • Commission pay
  • Yearly bonus

Education:

  • Bachelor's (Preferred)

Experience:

  • Digital marketing: 1 year (Preferred)
  • total work: 1 year (Preferred)



Read more
ISA ERP PRIVATE LIMITED
Avinash Patwardhan
Posted by Avinash Patwardhan
Thane, Maharashtra, Mumbai
2 - 5 yrs
₹5L - ₹14L / yr
MS SQLServer
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
+5 more

At ISA ERP, we develop highly inventive ERP and decision-support Software to enhance productivity and address the challenges faced by global manufacturers due to the dynamically changing market. We embrace an inquisitive mindset, provide freedom to experiment, and encourage the acquisition of new skills. This offer is only for those who would not spare any pains to grow, innovate, and derive satisfaction by contributing significantly.

Read more
Accucia Softwares
at Accucia Softwares
2 recruiters
Surabhi Waghmode
Posted by Surabhi Waghmode
Pune
0 - 5 yrs
₹2L - ₹3L / yr
Lead Generation
Inside Sales

Job Summary: We are currently seeking a motivated and dynamic Sales Coordinator to join our team and contribute to our mission of driving growth through effective sales strategies and client relations. As a Sales Coordinator at Accucia Softwares, you will play a pivotal role in generating new business opportunities and nurturing client relationships. This position requires a keen interest in the IT industry, coupled with the ability to understand and promote our products effectively. The ideal candidate should have expertise in lead generation, particularly through platforms like LinkedIn, Apollo, and ZoomInfo, and possess strong coordination and communication skills to facilitate sales processes.

Key Responsibilities:

  • Lead Generation: Expertly utilize platforms such as LinkedIn, Apollo, and ZoomInfo to generate qualified leads. Understand the IT landscape to identify potential clients who would benefit from our products and services.
  • Demo Meetings: Schedule and set up demo meetings with potential clients to showcase our products.
  • Client Coordination: Attend product demos and discussions, acting as a liaison between the sales team and clients. Ensure all client questions are addressed and follow up to move the sales process forward.
  • Sales Support: Provide comprehensive support to the sales team by managing schedules, creating reports, and assisting in the development of sales strategies.
  • Cold Calling: Engage in cold calling strategies to reach out to potential clients, introducing them to Accucia Softwares and identifying opportunities for engagement.
  • Feedback Collection: Gather feedback from clients post-demo to refine sales strategies and product offerings. Ensure a loop of continuous improvement in our sales approach.

Skills & Qualifications:

  • Bachelor’s degree in Business, Marketing, IT, or related field (preferred).
  • 0-1 year of experience in sales, preferably with a background or strong interest in the IT industry.
  • Having expertise in lead generation via LinkedIn, Apollo, ZoomInfo, and other platforms.
  • Excellent communication and interpersonal skills, with the ability to engage effectively with clients and team members.
  • Strong organizational skills, with the capability to multitask and manage time efficiently.

What We Offer:

  • A dynamic and challenging work environment with growth opportunities.
  • Exposure to the latest technologies and trends in the IT industry.
  • A supportive team that values innovation and creativity.

Experience: 0-5 Year

Location: Wakad, Pune, Maharashtra

Position Type: Full-Time

Read more
upcred.ai
at upcred.ai
2 recruiters
upcred ai
Posted by upcred ai
Bengaluru (Bangalore)
2 - 5 yrs
₹5L - ₹20L / yr
skill iconReact Native
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS

UPCRED powers AI-Recommendation on Social Content Creators, helping them discover content monetization and helping Brands/Businesses explore Influencer Marketing.

 

The company’s advert platform is powered by artificial intelligence, which is used by businesses for Influencer DiscoveryCampaign Management, and Campaign Analytics through UPCRED Pixel Management.

 

Our technology visions to have one-third of the world's social consumers discover new things through recommendation feeds from their favorite social media creator and which connects advertisers to these audiences to grow their business.

 

UPCRED Social has long-term partnerships with a variety of digital content creators and has the vision to democratize the social earning for content creators in India.

 

UPCRED Advert wants to be an all-in-one influencer marketing platform designed to help businesses own their influencer relationships.

 

Responsibilities:

 

The React Native App Developer will own and drive app development—including decisions about tools, technologies, and processes - for UPCRED.

 

This is an incredible opportunity for anyone interested in being a part of a high-performing, fast team with a massive learning curve. Our team moves fast and develops world-class products by pushing the boundaries of React Native app development. If hired, you will be part of UPCRED's in-house Product & Engineering team.

 

Develop cross-platform mobile applications in React Native which customers love using

Work with product, design, backend teams to develop features.

 

Work on bindings and integrations required with native iOS and Android libraries

Plan, estimate, and delivery your project with minimal supervision.

 

Skills:

2 - 5 years of React Native experience with some hands-on experience with app development and launches especially deployment with the App Store and Play Store [Android + iOS].

 

Understanding of REST APIs, the document request model, offline storage, state

management.

 

Experience in Firebase and App Analytics tools

Experience with Content/Video-based app.

Experience with native Android or iOS development.

Understanding of Social Video-based app Architecture

HOW?

 

Apply, and let us know your interest?

UPCRED, that's how we grow, fair and transparent!

Note: Candidates who is having a notice period of more than 45 do not apply

Read more
"A Fintech Product Company"
"A Fintech Product Company"
Agency job
Bengaluru (Bangalore)
4 - 7 yrs
₹15L - ₹30L / yr
skill iconReact.js
skill iconJavascript
skill iconHTML/CSS
skill iconRedux/Flux
Frontend

Skills Required:
" Experienced with front end programming language with React JS.
" Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
" Thorough understanding of React.js and its core principles.
" Experience with popular React.JS workflows (such as Flux or Redux).
" Knowledge of modern authorization mechanisms, such as JSON Web Token.
" Familiarity with modern front-end build pipelines and tools.
" Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
" Candidates with Good communication Skills.
Read more
iqgateway
at iqgateway
1 recruiter
Nimmi Karn
Posted by Nimmi Karn
Bengaluru (Bangalore)
0 - 5 yrs
₹3.6L - ₹6L / yr
IT recruitment
IT recruiter
Tech Recruitment
Tech Recruiter
Technical Recruitment
+2 more

US IT Recruiter - JOB DESCRIPTION

 

Being involved in the end-to-end recruitment process, including sourcing, shortlisting, scheduling follow-up, and joining

Sourcing from job portals, databases, references, and other sources

Validating the resumes based on checklists

Communicating with the candidates with status updates, reference requirement, etc

Maintaining relationships with the candidates to get references and spread networking

Managing consultant relationships. Administering the selection process/procedure effectively in all recruitments, and working toward process improvement

Adhering to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies

 

DESIRED SKILLS AND EXPERIENCE:

Experience: - 3-6 years of relevant experience on IT recruitment.  

Different work visas (CPT, OPT, EAD, GC, TN, E3 etc), tax terms (C2C, W2, 1099) and employment types & US geography and different time zone.

Good communication skills to coordinate

Ability to work as a team player, with excellent interpersonal skills

Should be self-motivated

Should be analytical and result oriented to complete tasks within timelines

Good presentation skills with strong willingness to take ownership

Excellent knowledge of MS Office

Excellent in numbers with good attention to detail

Excellent analytical and problem-solving skills

Ability to work under pressure to meet agreed deadlines

Organized, Passion, energy, and enthusiasm to drive results

Read more
NA
NA
Agency job
via Promotup HR Solutions by Shivani Shembekar
Ahmedabad
2 - 4 yrs
₹6L - ₹7L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
skill iconHTML/CSS
skill iconjQuery
+3 more

We are looking for an Angular Developer to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first class codebase using Angular best practices. As an Angular 6/7/8 Developer, you will implement a complete user interface in the form of a mobile and desktop web app.

 

AngularJS Developer duties and responsibilities:

  • Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
  • Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis.
  • Writing tested and documented JavaScript, HTML and CSS
  • Make design and technical decisions for Angular projects.
  • Develop application code and unit test in the Angular, Rest Web Services and Java technologies for the Application Development Center.
  • Ensuring high performance

 

AngularJS Developer requirements and qualifications:

  • Up to 3 years Experience with Angular 6/7/8.
  • Strong expertise with HTML, CSS, and writing cross-browser compatible code.
  • Good understanding of AJAX and JavaScript Dom manipulation Techniques
  • Experience with RESTful services
  • Experience in JavaScript build tools like grunt or gulp
  • Expert in any one of the modern JavaScript MV-VM/MVC frameworks (Angular, JQuery, NodeJS, GruntJS)
  • Familiar with testing frameworks (Ex. Jasmine)
  • Test runner framework (Ex. Karma)
  • Hand on and implements complex Angular applications, directives, controllers, services
  • Critical thinker and problem-solving skills
  • Team player
  • Good time-management skills
  • Great interpersonal and communication skills

 

 

Pre-requisites:

 

  • Excellent English communication skills
  • Should be willing to run that extra mile for the role
  • A positive approach with a go-getter attitude.
  • Excellent team player
Read more
Prescience Decision Solutions
Shivakumar K
Posted by Shivakumar K
Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹20L / yr
Big Data
ETL
Spark
Apache Kafka
Apache Spark
+4 more

The Data Engineer would be responsible for selecting and integrating Big Data tools and frameworks required. Would implement Data Ingestion & ETL/ELT processes

Required Experience, Skills and Qualifications:

  • Hands on experience on Big Data tools/technologies like Spark,  Databricks, Map Reduce, Hive, HDFS.
  • Expertise and excellent understanding of big data toolset such as Sqoop, Spark-streaming, Kafka, NiFi
  • Proficiency in any of the programming language: Python/ Scala/  Java with 4+ years’ experience
  • Experience in Cloud infrastructures like MS Azure, Data lake etc
  • Good working knowledge in NoSQL DB (Mongo, HBase, Casandra)
Read more
PurpleMonks Technology
at PurpleMonks Technology
1 recruiter
Deepika Singh
Posted by Deepika Singh
Remote, Bengaluru (Bangalore)
8 - 16 yrs
₹10L - ₹60L / yr
skill iconPython
Shell Scripting
VMWare
OpenStack
skill iconAmazon Web Services (AWS)
+5 more

Cloud Platform Developer:

 

  • 8 to 12 years of platform development experience with good knowledge on any virtualized platform (VMware ESXi, Linux KVM, Openstack, AWS, etc)
  • Candidate must understand how to instantiate/provision/package VMs on cloud platforms – OVF/OVA, qcow2, etc.
  • Strong in Shell and Python scripting; Knowledge of Apache Maven is plus.
  • Knowledge of Ansible or Terraform will be useful
  • Knowledge of Rift.io / Open source MANO / Restful APIs will be plus
  • Good knowledge of Linux OS fundamentals – IPCs (sockets, shared memory, etc), multi-threading, Semaphores, IP routing, etc.
  • Experience of working in an agile software development environment is critical
  • Exposure to multiple aspect of product lifecycle process including requirement gathering, functional specification, design, development, testing, and maintenance.
Read more
Livspace
at Livspace
1 video
11 recruiters
Christopher Menezes
Posted by Christopher Menezes
Bengaluru (Bangalore)
3 - 12 yrs
Best in industry
skill iconJava
skill iconJavascript
Data Structures
Algorithms
skill iconScala
+5 more
As a Senior software developer you will:
➢ Design, implement and enhance new components of the Livspace design
platform and content management platform
➢ Design new features for the e-commerce properties and front-end products
and mobile apps
➢ Maintain engineering infrastructure
➢ Have significant impact on current and future technology roadmap
➢ Contribute creatively in strategic products that will reach large audience
➢ Build a web product that users love.
Who you are:
➢ You earned B.Tech or equivalent degree in computer science or related
engineering field
➢ You have at least 3+ yrs of experience working with large scale web
products
➢ You can learn new technologies quickly
➢ You have strong communication and collaboration skills
➢ You have prior ownership of the delivery of an entire feature/subsystem
You know your way around these:
➢ Linux, Apache, MySQL and PHP
➢ Javascript, AngularJS, JQuery, HTML, CSS
➢ Object oriented programming with Java/Python/Ruby
➢ HTTP and REST web services
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos