Customer Technical Support Representative

Job Description:

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team.

Key Responsibilities:

Research and Analysis: Conduct research on best practices in workplace inclusion and equity. Analyze data to identify trends and insights that can inform our strategies.

Content Development: Assist in creating training materials, presentations, and reports. Contribute to the development of engaging and informative content for our clients.

Outreach and Engagement: Help identify potential clients and partners who align with our mission. Assist in outreach efforts to promote our services and build relationships with key stakeholders.

Event Assistance: Assist in planning and organizing events, workshops, and webinars focused on inclusion and equity. Help with logistics, participant engagement, and follow-up activities.

Qualifications:

Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, or a related field and experience in graphic design, studio art, communication art, or web design

Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content.

Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively.

Technical Skills: Working knowledge of PowerPoint (and other Microsoft Office applications, including Word and Outlook) and preferred knowledge in Adobe Creative Cloud.

Compensation and Expectations:

This internship is remote and unpaid. Interns are expected to work 15-20 hours a week.

Job Title : Lead Database Engineer

Location : Gurgaon Sector-43

Experience Required : 4+ Years

Employment Type : Full-Time

Summary :

We are seeking a highly skilled Lead Database Engineer with expertise in managing and optimizing database systems, primarily focusing on Amazon Aurora PostgreSQL, MySQL, and NoSQL databases. The ideal candidate will have in-depth knowledge of AWS services, database architecture, performance tuning, and security practices.

Key Responsibilities :

1. Database Administration :

• Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL database systems to ensure high availability, performance, and security.
• Implement robust backup and recovery procedures to maintain data integrity.

2. Optimization and Performance:

• Develop and execute optimization strategies at the database, query, collection, and table levels.
• Proactively monitor performance and fine-tune RDS parameter groups for optimal database operations.
• Conduct root cause analysis and resolve complex database performance issues.

3. AWS Services and Architecture :

• Leverage AWS services such as RDS, Aurora, and DMS to ensure seamless database operations.
• Perform database version upgrades for PostgreSQL and MySQL, integrating new features and performance enhancements.

4. Replication and Scalability:

• Implement and manage various replication strategies, including master-master and master-slave replication, ensuring data consistency and scalability.

5. Security and Access Control:

• Manage user permissions and roles, maintaining strict security protocols and access controls.

6. Collaboration:

• Work closely with development teams to optimize database design and queries, aligning database performance with application requirements.

Required Skills :

• Strong Expertise: Amazon Aurora PostgreSQL, MySQL, and NoSQL databases.
• AWS Services: Experience with RDS, Aurora, and DMS.
• Optimization: Hands-on experience in query optimization, database tuning, and performance monitoring.
• Replication Strategies: Knowledge of master-master and master-slave replication setups.
• Problem Solving: Proven ability to troubleshoot and resolve complex database issues, including root cause analysis.
• Security: Strong understanding of data security and access control practices.
• Collaboration: Ability to work with cross-functional teams and provide database-related guidance.

Preferred Qualifications :

• Certification in AWS or database management tools.
• Experience with other NoSQL databases like MongoDB or Cassandra.
• Familiarity with Agile and DevOps methodologies.

About the job

As a Senior SIP Engineer, you must take complete ownership of supporting all VoIP infrastructure, debugging issues related to specific servers or software, or remote clients such as SIP devices (both virtual such as soft-phone or WebRTC client, and physical such as a desk phone or an on-premise PBX), and providing fixes.

• Support customers during EST timezone during critical releases or emergency incidents 5+ yrs of supporting global VoIP services and/or applications on cloud-based servers.
• Expertise in SIP call flow analysis and debugging Expertise in setup and maintaining SIP-based monitoring, debugging, and alerting services
• Experience scripting call flow, dialplan, and custom routing with FreeSwitch using LUA and XML
• Experience in debugging Kamailio and Freeswitch-based applications is a must Good problem-solving and analytical skills Excellent written and verbal communication
• Experience working with open-source projects
• Exposure to SIP Carrier Integration
• Advanced Experience with cloud media infrastructure (load balancers, gateways, SBCs, STUN, TURN)
• Advanced Knowledge of all modern VoIP protocols/platforms including (SIP, RTP stack & SDP, RTCP, TCP, UDP, SIP, HTTPS, SSL/TLS)

We are looking for a software tester to collaborate with different teams to ensure high quality product deliverables.

Responsibilities:

• Review software requirements
• Prepare/ Review test plans and test cases
• Execute test cases, report issues and share test execution reports
• Write test cases to automate the functional testing

Job Requirements:

• 2+ years of relevant experience
• Experience in any test automation framework
• Experience in any test case management tool
• Ability to work as a functional as well as automation tester
• Ability to communicate with development and business teams
• Have keen eye for detail and be able to see the bigger picture
• Strong team player who can work efficiently in a highly collaborative environment
• Motivated and able to work independently
• Experience in performance testing will be a plus

About Rolling Arrays

Rolling Arrays provides HR Software and HR System Implementation Services (SAP SuccessFactors, Qualtrics, Reimburse, CICO, eFile, eAuthoring) to Clients in Singapore, Malaysia, Australia, UAE, Hong Kong. Rolling Arrays (RA) was featured as Singapore’s Top 75 fastest growing companies by the leading newspaper of Singapore - The Straits Times in 2021 where RA was ranked 48. Rolling Arrays has 2 lines of businesses: 

HR System Implementation Services: 

Rolling Arrays is regarded as number ONE mid-size firm in the South East Asian Market with a strong track record of 12 Years and more than 200 enterprise level HR Technology Implementation projects till date. The services include – 

• SAP SuccessFactors Design Consulting
• SAP SuccessFactors Implementation
• SAP SuccessFactors Change Management
• SAP SuccessFactors Support Services (AMS)

HR Software Products in Rolling Arrays’ portfolio (partner’s products and own products): 

• SAP SuccessFactors (World’s leading End to End Cloud HR Software solution)
• Qualtrics (World’s leading Experience Management Software)
• Reimburse (AI Enabled Travel & Expense Management Software for Enterprises)
• CICO (Intelligent Time Capture Machine, a software alternative to Physical Biometric Devices)
• eFile (Digitize and contextualize all employee documents in one place)
• eAuthoring (Author and publish your own learning content to capture tacit knowledge in the organization)

Required Skills

• Represent stakeholders

• Scope the system, Elicit project requirements, especially the business requirements.

• Write the project requirements in a clear, concise manner.

• Translate business needs

• Translate technical issues

• Manage the project requirements.

• Lead requirement reviews.

• Create and maintain analysis or domain models for the requirements.

• Act as a communication broker – Works with the project designers and architects to

make sure their designs conform to the project requirements.

• Work with the test team to make sure the tests adequately cover the requirements.

• Run the User Acceptance tests.

Essential Responsibilities

• Client Interaction

• POC for Projects

• Project Planning

• Preparing Documents (SRS, BRD)

• Project Research

• End to End testing

• Coordination with client & Tech team

Desired Characteristics

• A good listener

• A good writer

• Good at analysing and organizing information

• Either a leader or a follower as the situation requires

• Able to work independently or with a group of people as the situation requires

• Self-motivated and assertive, but with a pleasant personality

Relevant work experience:

• 5+ years working in the Information Technology Industry
• 2+ years system engineering or platform engineering

About Us

Zupee is India’s fastest growing innovator in real money gaming with a focus on predominant skill focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3

Our focus has been on innovating in the board, strategy and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play. We are at the cusp of scaling rapidly; we’ve only just begun!

Location: We are location agnostic & our teams work from anywhere.

Core Responsibilities:

-Will be responsible for architecting, scaling and optimizing the entire technology platform across website and mobile for Zupee's Gaming Studio in alignment with the business vision.

-Will work closely with the founders, technology, product, marketing data science, data analytics, design, research & innovation, user relations team to identify opportunities for innovation and technical hurdles to business success.

-Will lead the evaluation and identification of the right technology stack for delivering Zupee's product portfolio.

-Will be responsible for driving the technology stack or engineering function-related people or team, processes, capabilities, and tools.

-Will establish key engineering-related metrics to measure product-stack mix success and optimization as the situation changes.

What are we looking for?

-Must have experience working in the Startup domain.

-Should have at least 9+ years of overall experience in engineering and must have played a leadership role, out of her/his overall experience.

-Hands-on engineering leader who has been an architect of scaling platform and deciding tech roadmap.

-Must have worked on emerging Tech Stacks.

-Must have a proven track record of independently architecting, scaling, and optimizing technology products from the ground up or prototype stage; delivering within time, budget and quality in the B2C environment.

-Good to have experience in startup domains and exp. starting or developing products from scratch.

-Must have demonstrated the ability to independently evaluate and identify relevant technology stacks (backend, frontend for mobile & web, and database management) for the product. (Preferably into NodeJS/ReactJS/Microservices architecture).

-Must have experience in business partnering, team building, program delivery, and product relatability.

-Has the ability to be hands-on, think clearly, analyze quantitatively, make data-driven decisions, communicate coherently, organize effectively, prioritize and relate to the business.

-Is metric-driven, fast-paced, attentive to detail, data-driven, and self-motivated.

-Is analytical, curious, a problem solver, and can influence stakeholders.

-Has a bias for diagnosis and action Culture Cues.

• Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
• Responsible for client Handling across the globe and able to Close the Loop.
• Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires. 
• Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
• Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks. 

• Strong experience in e-learning and instructional design.
• Ability to design, develop and build blended learning experiences
• Review storyboards and final product build.
• Familiar with full CDLC, including Analysis, Storyboarding, Review, theories.
• Should be able to communicate effectively in visual, oral, and written form and deliver engaging e-learning content
• Client interaction/ management.
• Will be involved in Cross-functional activities to get the task done. 
• Candidates from only Edu-tech or Education industry to apply for the role.
• Excellent Written and Verbal Communication is a must.
• Permanent WFH Opportunity.