Cutshort logo
Invideo logo
Customer Technical Support Representative
Customer Technical Support Representative
Invideo's logo

Customer Technical Support Representative

Ankit Solanki's profile picture
Posted by Ankit Solanki
2 - 5 yrs
Best in industry
Mumbai
Skills
chat
Sales
Customer Support
Email Marketing
InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.
 

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:
===========
5.5 days a week.
8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
 
 
 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Invideo

Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

InVideo's Online Video Editor Helps You Make Professional Videos From Premium Templates, Images, And Music.
Read more

Connect with the team

Profile picture
Ritesh Kadmawala
Profile picture
Harsh Vakharia
Profile picture
Abdul Arbaaz
Profile picture
Mayur Jadhav
Profile picture
Sejal Gala
Profile picture
Archit Prasad

Company social profiles

N/A

Similar jobs

Hyderabad
3 - 4 yrs
₹10L - ₹15L / yr
skill iconData Science
skill iconMachine Learning (ML)
Natural Language Processing (NLP)
Computer Vision
TensorFlow
+5 more

At Livello we building machine-learning-based demand forecasting tools as well as computer-vision-based multi-camera product recognition solutions that detects people and products to track the inserted/removed items on shelves based on the hand movement of users. We are building models to determine real-time inventory levels, user behaviour as well as predicting how much of each product needs to be reordered so that the right products are delivered to the right locations at the right time, to fulfil customer demand.


Responsibilities

  • Lead the CV and DS Team
  • Work in the area of Computer Vision and Machine Learning, with focus on product (primarily food) and people recognition (position, movement, age, gender, DSGVO compliant).
  • Your work will include formulation and development of a Machine Learning models to solve the underlying problem.
  • You help build our smart supply chain system, keep up to date with the latest algorithmic improvements in forecasting and predictive areas, challenge the status quo
  • Statistical data modelling and machine learning research.
  • Conceptualize, implement and evaluate algorithmic solutions for supply forecasting, inventory optimization, predicting sales, and automating business processes
  • Conduct applied research to model complex dependencies, statistical inference and predictive modelling
  • Technological conception, design and implementation of new features
  • Quality assurance of the software through planning, creation and execution of tests
  • Work with a cross-functional team to define, build, test, and deploy applications


Requirements:

  • Master/PHD in Mathematics, Statistics, Engineering, Econometrics, Computer Science or any related fields.
  • 3-4 years of experience with computer vision and data science.
  • Relevant Data Science experience, deep technical background in applied data science (machine learning algorithms, statistical analysis, predictive modelling, forecasting, Bayesian methods, optimization techniques).
  • Experience building production-quality and well-engineered Computer Vision and Data Science products.
  • Experience in image processing, algorithms and neural networks.
  • Knowledge of the tools, libraries and cloud services for Data Science. Ideally Google Cloud Platform
  • Solid Python engineering skills and experience with Python, Tensorflow, Docker
  • Cooperative and independent work, analytical mindset, and willingness to take responsibility
  • Fluency in English, both written and spoken.
Read more
VAYUZ Technologies
at VAYUZ Technologies
1 video
4 recruiters
Pooja Chauhan
Posted by Pooja Chauhan
Remote, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore), Chennai, Mumbai, Hyderabad, Kolkata, Lucknow, Chandigarh
4 - 7 yrs
₹5L - ₹8L / yr
skill iconReact.js
skill icon.NET
ASP.NET
skill iconJavascript
SQL
+5 more

JOB PURPOSE

-------------

  • Develop .NET Core applications using React JS reusable components as per need / client specifications
  • This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries

MAJOR ACCOUNTABILITY

----------------------

  • Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
  • Enforce code quality through test driven development
  • Enhance, refactor, and continuously improve the existing codebase
  • Collaborate closely with team to define product requirements
  • Aggressively collect, analyse, and act on data about product performance
  • Communicate effectively with technical and non-technical people
  • Proactive in keeping your skills updated

ESSENTIAL SKILLS & EXPERIENCE

-------------------------------

  • Excellent working knowledge of .NET Core, React JS, JavaScript.
  • 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
  • Experience in working with databases - SQL and Non-SQL Databases
  • Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
  • GraphQL
  • Hooks 
  • Redux / Flux 
  • TypeScript 

EDUCATION

-----------

  • Minimum education: Any Graduate BE / B.Tech would be desirable
  • Languages: Excellent English written & spoken
Read more
Matellio India Private Limited
Harshit Sharma
Posted by Harshit Sharma
Remote only
5 - 10 yrs
₹4.5L - ₹11L / yr
skill iconLaravel
MySQL
skill iconPHP
skill iconCodeIgniter

Candidate Profile:

  • Strong understanding of PHP and Laravel Framework.
  • Produce high quality code and experience with security implementations Identifying application security risks and Implementing security patches procedures.
  • Strong hold on MySQL and experience on other SQL/No SQL databases.
  • Hands on experience in Architecture and Design with experience in UML and Work-flow diagrams.
  • Good knowledge on coding standards, unit testing.
  • Strong hold on Data Structures and Algorithms.
  • Expertise in building scalable & reliable systems.
  • Good Experience in working with technologies like AWS.
  • Strong problem solving and analytical skills.
  • Able to architect large software from scratch.
  • Team building and resource allocation.
  • Should be able to work with the management to identify and address any issues that may impact the project.
Read more
Recro
at Recro
1 video
32 recruiters
Simran Gupta
Posted by Simran Gupta
Bengaluru (Bangalore)
3 - 7 yrs
Best in industry
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS
skill iconReact Native

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.



Requirements

  • 3+ years of experience in React JS and Redux
  • Expert in React.j, ideally using TypeScript language extensions
  • Good understanding of JavaScript Design Patterns
  • Good experience writing front-end test cases
  • Exposure in React Native is preferred.
  • HTML5, CSS3 and Responsive web design are mandatory
  • Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
  • Self-motivated, fast learner, detail-oriented, team player and a sense of humour
Read more
Fyp
at Fyp
7 recruiters
Shradha Rai
Posted by Shradha Rai
Gurugram
0.6 - 1.5 yrs
₹3L - ₹4L / yr
Social media management
LinkedIn
Instagram
Facebook Marketing
marketing campaign
+1 more

Job description

  • Design and implement social media strategy to align with business goals
  • Creating and executing a strong performance marketing strategy & execution plan mainly for Insta, Facebook & YouTube & other platforms.
  • Managing day-to-day social media- Postings & Content Plan
  • Managing monthly, weekly, and quarterly social media calendars & plan accordingly.
  • Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.

Required Candidate profile

  • Proven ability to develop brand strategies
  • Experience in identifying target audiences and devising effective campaigns
  • Excellent understanding of the branding
  • LinkedIn Proficiency and in-depth knowledge of Instagram, LinkedIn, and Facebook Analytics
  • Excellent English oral and written communication skills
  • Creative mind

Location:  Gurgaon Sector 49 (WFO)
Full-Time Opportunity 
Read more
Wealth Management Solutions Company
Wealth Management Solutions Company
Agency job
via Unnati by Seemi Ejaz
Remote, Faridabad, NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹8L - ₹12L / yr
Financial Modeling
skill iconPython
Equity
Audit
Finance
+6 more
Our client is an equity advisory and research consulting firm, providing comprehensive wealth management solutions to organisations, HNIs and other companies. They are also engaged in providing consulting services to Financial Institutions on sophisticated product formations and execute research to provide strategies to be deployed in different offerings.
 
The team is founded by an MDI graduate and an ex-Research Head of a Billion Dollar Hedge Fund, who has brought in his immense investment knowledge and experience into the firm. They also provide remote working opportunities to ones who are keen to make their career in equity research.
 
As an Equity Research Analyst, the candidate will work directly with the Fund Manager and will be expected to gather, track and analyze relevant data, update models/analysis, present findings to Fund Manager, so that the fund can make sound / data and evidence based investment decisions.

What you will do:

  • Creating and updating proprietary models/spreadsheets for the prospective investments
  • Analysing financial information and conducting analytic and strategic research.
  • Inputting data into proprietary financial models and ensuring the accuracy of data and output based on the data.
  • Creating Automations using VBA and other tools wherever needed.
  • Compiling historical data in respect of stocks and companies from publicly available sources.
  • Updating and maintaining databases to track relevant financial, economic or other indicators which may be relevant to the sector and/or region under coverage
  • Assisting with other company and industry related analysis as may be required by the Fund Manager
  • Monitoring relevant market news and information
  • Assisting with the preparation and development of research reports, industry primers and marketing presentations.



What you need to have:
 
  • Financial Modelling Experience is a must and a person should be excellent at this. This is the main part of the job along with research on the Financial Numbers
  • Excellent understanding of Financial Statements and Accounting Standards.
  • Qualified CA
  • Financial Statements Audit experience preferred
  • The ability to work independently and proactively
  • Person should be passionate for Equities
  • Strong proficiency in Advanced Excel, VBA.
  • Proficiency in data science tools and languages (SQL and Python) will be considered as a great positive but not a necessary requirement
Read more
Numen Health
at Numen Health
2 recruiters
Gnana Shree
Posted by Gnana Shree
Bengaluru (Bangalore)
4 - 8 yrs
₹10L - ₹30L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS

About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!

 

Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.

Job Overview : 
Software Development Engineers FE will be responsible to participate in all stages of the software product development life cycle. This will include analysing system and user requirements, designing software flowcharts, creating user interfacing applications (Web Or Mobile) , troubleshooting bugs, and running tests to improve system functionality. An ideal
candidate would be someone who has proficiency in React Js, good analytical skills, the ability to anticipate issues and frame remedial actions, and excellent teamwork skills.

Responsibilities:
● Write simple, efficient, and maintainable code.
● Develop, scale and maintain web Applications written in ReactJs.
● Validating the functionality and security of the application.
● Manage individual priorities, deadlines, and deliverables.
● Function well in a fast-paced, rapidly changing environment.
● Ensuring best coding standards and practices to improve and maintain quality.
● Meeting with the engineering and product team to discuss project definitions and goals.

Requrements:
● Bachelor/Master degree in CS or related field from a reputed college.
● 2-6 years of experience in frontend software development.
● Sound knowledge of HTML,CSS, JavaScript and ReactJs.
● Solid grip on the programming basics like DS and algorithms.
● Prior experience in start-ups or health-tech will be a plus.
● Highly effective communication and interpersonal skills
● Strong troubleshooting and debugging skills

Read more
Factana Computing Pvt Ltd
Sasirekha Venkatapathy
Posted by Sasirekha Venkatapathy
Remote only
3 - 5 yrs
₹7L - ₹10L / yr
skill iconReact.js
skill iconC#
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconHTML/CSS
+3 more
This role should be part of Professional Service Team to execute various application features in our projects for our global customers.
  • Experience in software / web application architecture, estimates, design and development experience
  • Knowledge of formal methods and techniques in software development
  • Experience / Knowledge in the following technologies/languages/libraries/frameworks:
    • Primary Experience in C#, NodeJS and React JS.
    • Add on experience in HTML5, CSS, jQuery, JSON, API, Angular JS, AWS / Azure.
    • Experience with Version Control Software (GIT)
Read more
Agilex Tech Solutions
NCR (Delhi | Gurgaon | Noida)
3 - 7 yrs
₹2L - ₹8L / yr
Social Media Marketing (SMM)
Digital Marketing
Search Engine Optimization (SEO)
Marketing Strategy
Marketing Automation
+1 more
JOB SUMMARY Looking for an experienced entrepreneurial digital and social media marketing specialist. You will create and lead marketing efforts using new media and digital tools. * Create and develop website and digital content (e.g. website, blogs, press releases etc) * Generate and update website content (products, content, promotions) * Plan, define and implement website changes and functional improvements * Designing website banners and assisting with web visuals. * Design digital and social media campaigns * Work to build traffic & sales via the website using a variety of methods * Manage end-to-end digital projects * Establish presence to boost brand awareness * Develop and maintain social media profiles on Twitter, Facebook, LinkedIn, Instagram and other social media platforms * Research new online media opportunities that may benefit the business including mobile, social media, development of blogs and forums. * Use web analytics software to monitor performance of websites and make recommendations for improvement * Understanding of Google products such as Webmaster Tools & Analytics * Suggest and implement direct marketing methods to increase profitability * Monitor ROI and KPIs * Stay up-to-date with digital media developments * Creating dynamic ads, checking ad performance, tracking leads and conversions * Writing SEO articles, blogs and other marketing materials * Perform keyword, market and competitive research analysis * Study company’s competitors * Identify trends and insights, and optimize spend and performance based on the insights * Brainstorm new and creative growth strategies * Deep understanding of marketing principles SKILLS * 3-5 years in online marketing experience * Excellent verbal communication and interpersonal skills * Must be a rainmaker and have an entrepreneurial spirit * Assertive, creative and resourceful and must enjoy working in a highly entrepreneurial environment * Ability to challenge existing ideas, problem solving and develop creative solutions * Solid knowledge of design and marketing software. * Familiarity with web design and content management systems * Excellent analytical and project management skills * An ability to multitask and perform under tight deadlines * Strong verbal and written communication skills * Degree in Marketing, Digital media or relevant field * Additional qualification in web design or animation is a plus * Articulate in English * Excellent verbal and written skills * Highly presentable * Outstanding organisational and time management skills * Ability to multitask and prioritize daily workload * Flexible and mature approach with ability to work unsupervised * Discretion and confidentiality * MUST HAVE PORTFOLIO OF WORK TO PRESENT – THIS IS NON-NEGOTIABLE!
Read more
CommVault Systems
Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos