Customer Technical Support Representative

Role & Responsibilities

The campaign manager is responsible for the technical implementation, management, and optimization of Google Ads campaigns. This role involves ad trafficking, troubleshooting technical issues, and ensuring accurate and efficient campaign execution. The ideal candidate will have strong technical skills, a deep understanding of Google Ads, and a meticulous approach to campaign management.

• Campaign Setup and Management: Create and manage Google Ads campaigns across Search, Display, & UAC.
• Performance Optimization: Monitor and optimize campaigns to improve key metrics such as CTR, CPC, CPA, and ROI.
• Reporting & Analytics: Generate insightful reports to communicate actionables, campaign performance and ROI to stakeholders.
• A/B Testing: Conduct A/B tests on ad copy, creatives, and landing pages to enhance campaign performance.
• Technical Troubleshooting: Identify and resolve technical issues related to ad delivery,tracking , and ad disapprovals.
• Collaboration: Work closely with product and design teams to ensure campaign success.
• Competitor Research: Periodically monitor and evaluate competitor best practices to stay ahead and grow market share.
• Automation: Utilize Google Scripts/rules to automate repetitive tasks and optimize campaign management.
• Industry Trends: Stay ahead in the constantly evolving digital marketing landscape.

Ideal Candidate

• Strong B2C Performance Marketing Profile
• Mandatory (Experience 1): Must have 3+ YOE in managing performance marketing in atleast 1 of Google ads campaigns (Search, Display, Universal App Campaigns UAC)
• Mandatory (Experience 2): Must have hands-on experience with campaign setup, execution, daily optimization, reporting, and performance tracking across key KPIs (CTR, CPC, CPA, ROI)
• Mandatory (Experience 3): Must have strong technical skills including familiarity with Google Tag Manager, Google Analytics
• Mandatory (Company): Must have worked at a B2C digital/tech product company or a digital marketing agency managing B2C digital/tech product clients
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Perks, Benefits and Work Culture

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Description: Product Engineer – Water Filtration Systems

Position: Product Engineer

Department: Research & Development / Engineering

Location: Noida

Employment Type: Full-Time

Experience: 2-4 Years In product development (preferably in water filtration, consumer appliances, or related fields)

Reports to: Head of Product / CTO

About Us

We are an innovative water technology startup dedicated to making safe drinking water accessible and affordable for every Indian household.

We are looking for a passionate and hands-on Product Engineer to join our core team and lead the design, development, and continuous improvement of our water filtration products.

Role Overview

As a Product Engineer, you will be at the heart of our product development lifecycle. You will take ownership of designing, prototyping, testing, and scaling our water filter systems—from concept to commercial production. You will work closely with cross-functional teams including design, supply chain, quality assurance, and field operations to ensure our products meet the highest standards of performance, reliability, and affordability.

This role is ideal for someone who enjoys solving real-world problems, working with their hands in the lab and the field, and seeing their work directly impact communities.

Key Responsibilities

1. Product Design & Development

• Design and develop mechanical and physical components and assemblies for non-electric water filtration devices (tap attachments, gravity filters, etc.)
• Experience in making granules of various sizes from powdered material.
• Create 3D models, engineering drawings, and Bill of Materials (BOM) using CAD software (SolidWorks, Fusion 360, or equivalent)
• Select appropriate materials (food-grade plastics, metals, filtration media) considering cost, durability, safety, and manufacturability
• Design for Manufacturing (DFM) and Design for Assembly (DFA) to enable scalable production

2. Prototyping & Testing

• Build and test functional prototypes in-house and with external partners
• Perform pressure testing, leakage testing, fail testing.
• Document test results, analyze failures, and implement design improvements

3. Vendor Coordination & Manufacturing Support

• Work with local and national suppliers for sourcing components (membranes, carbon blocks, plastic mouldings, brass fittings)
• Support tooling development and pilot production runs
• Troubleshoot manufacturing issues and implement quality control measures
• Travel to manufacturing sites as needed for technical support

Qualifications & Skills

Essential

• Bachelor's or Master’s degree in Material Engineering, Mechanical Engineering, Product Design, or related field
•  Hands-on experience in product development (internships and academic projects considered for exceptional candidates)
• Strong understanding of manufacturing processes: injection moulding, machining, sheet metal, and assembly
• Experience with material selection for potable water applications (food-grade plastics, elastomers, metals)
• Hands-on prototyping skills: ability to work with tools, build test setups, and troubleshoot
• Strong analytical and problem-solving mindset
• Excellent communication and documentation skills

Desirable

• Prior experience in water filtration, consumer appliances, or fluid handling systems
• Proficiency in CAD software (SolidWorks, AutoCAD, Fusion 360)
• Willingness to travel to field locations and manufacturing units (20-30% travel)

Personal Attributes

• Problem-solver: You enjoy tackling technical challenges and finding simple, elegant solutions
• Hands-on: You are comfortable in the workshop, lab, and field—not just behind a desk
• User-focused: You design with the end-user in mind, especially rural households with limited resources
• Collaborative: You work well with cross-functional teams and external partners
• Adaptable: You thrive in a fast-paced startup environment where priorities can shift
• Passionate: You believe in the mission of providing safe drinking water to every Indian

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

React.js Developer Responsibilities: 

1.     Reviewing application requirements and interface designs.
2.     Identifying web-based user interactions.
3.     Developing and implementing highly responsive user interface components using react concepts.
4.     Writing application interface codes using JavaScript following react.js workflows.
5.     Troubleshooting interface software and debugging application codes.
6.     Developing and implementing front-end architecture to support user interface concepts.
7.     Monitoring and improving front-end performance.
8.     Documenting application changes and developing updates. 

React.js Developer Requirements: 

1.     Previous experience working as a react.js developer.
2.     In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
3.     Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
4.     Experience with user interface design.
5.     Experience with browser-based debugging and performance testing software.
6.     Excellent troubleshooting skills.

• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer
• Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Laravel framework. We use GIT for version control and the candidate must have experience in working in a team environment using tools like Github, Gitlab, etc. 

• Perform a mix of maintenance, enhancements, and new development as required.
• Work cross-functionally to convert business needs into technical specifications.
• Help with database and backend architecture. 
• Create API endpoints

Required Qualifications:

• 2+ years of experience in web development and software design
• Expertise in Laravel Framework, and MySQL databases.
• Working knowledge of GIT and Github.
• Experience with creating REST-based API endpoints

Roles and responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights to achieve maximum ROI in paid search campaigns.
  
  
• Track, report, and analyze website analytics.

• Optimize copy and landing pages for search engine marketing.
  
  
• Perform ongoing keyword discovery, expansion and optimization.
  
  
• Research and implement search engine optimization recommendations.
  
  
• Research and analyze competitor advertising links.
  
  
• Develop and implement link building strategy.
  
  
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
  
  
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
  
  
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
  
  

Requirements and skills:

• Bachelor’s degree required.

• 1-2 years of experience in SEO marketing.

• Proven SEO experience.

• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
  
  
• Solid understanding of performance marketing, conversion, and online customer acquisition.
  
  
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends).
  
  
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite).
  
  
• Experience with A/B and multivariate experiments.
  
  
• Knowledge of ranking factors and search engine algorithms.
  
  
• Up-to-date with the latest trends and best practices in SEO. 

The  will be responsible for :

• Designing and development of Responsive Web Application
• Strong Knowledge of HTML5, CSS & Java Script
• Strong Understanding of concept of DOM (Document Object Model)
• Understanding of how browsers (Chrome, Mozilla) work behind the scene
•  Knowledge of React JS, CSS Flexbox (Preferred or Optional )