Customer Technical Support Representative

Working for us:
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive and fun sales environment.
We are looking for person with keen interest and strong domain knowledge of Web and Mobile Application development technologies  and a strong interest in selling services and solutions for the same. This is a quota bearing role that requires end-to-end sales management of multiple opportunities from identifying the lead all the way to its closure.

Responsibilities:
* Manage the prospecting plan development and execution
* Responsible for the development, execution and delivery of quality solution focused, client presentations at a “C” level
* Implement strategic sales plan that expands the company's customer base and ensures its strong presence in key markets.
* Accelerate the sale process: generate leads, pricing and managing the quote process.

Skills and Requirements:
* 2-4 years of Sales experience with strong domain knowledge of strong domain knowledge of Web and Mobile Application development technologies and market is a must
* Proven talent for making effective cold calls to target companies.
* Excellent EQ and relationship building skills, both internally and with clients.
* Results driven: Heavily focused on output, activity and individual performance.
* Resilience – knows how to stay focused and keep spirits high
* Excellent verbal, written and presentation skills required
What We Offer:
* Full time employment contract
* Supportive and friendly environment in an international team with a global outreach
* Long term career development opportunities
* Work-life balance
* Competitive compensation package

Why LiftOff? 

We at LiftOff specialize in product creation, for our main forte lies in helping Entrepreneurs realize their dream. We have helped businesses and entrepreneurs launch more than 70 plus products.

Many on the team are serial entrepreneurs with a history of successful exits.

As a Data Engineer, you will work directly with our founders and alongside our engineers on a variety of software projects covering various languages, frameworks, and application architectures.

About the Role

If you’re driven by the passion to build something great from scratch, a desire to innovate, and a commitment to achieve excellence in your craft, LiftOff is a great place for you.

• Architecture/design / configure the data ingestion pipeline for data received from 3rd party vendors
• Data loading should be configured with ease/flexibility for adding new data sources & also refresh of the previously loaded data
• Design & implement a consumer graph, that provides an efficient means to query the data via email, phone, and address information (using any one of the fields or combination)
• Expose the consumer graph/search capability for consumption by our middleware APIs, which would be shown in the portal
• Design / review the current client-specific data storage, which is kept as a copy of the consumer master data for easier retrieval/query for subsequent usage

Please Note that this is for a Consultant Role

Candidates who are okay with freelancing/Part-time can apply

Skills:

• Ability to understand complex business goals, product & technical content, and Interaction Design in order to create engaging & effective experiences for our customers
• Thorough understanding of User Experience Design
• Collaboratively evolve the functionality of digital products along with Business & Technology teams
• Develop and manage user mapping as well as, User experience guidelines and acceptance criteria
• Ability to research, create and present product user journey maps, user task flows, interaction models, storyboards
• Can develop new approaches to complex design problems and convey these designs in the form of presentations, prototypes, and design specifications
• Excellent time-management, multi-tasking, and communication skills; and the ability to quickly prioritize tasks
• Must communicate clearly and effectively; strong analytical and oral communication skills; excellent interpersonal skills.

Responsibilities:

• Lead the project to on-time and quality delivery as agreed by the client
• Be the part-time project manager
• Raise and negotiate issues and risks with senior management of the client
• Manage profitability of the project
• As the lead designer, he/she needs to guide team members well and facilitate their learning in the organization
• Stay up-to-date with latest achievements, best practices and trends in design
• Candidate should be willing to travel for on-site project executions for short/long durations in India and abroad
• Candidate should be open to temporary/permanent relocation within Think Designs studios in India

Deliverables:

• Due to his/her role as a Project Manager, a Lead UX Designer will be responsible for ensuring on-time and quality delivery of all deliverables for the project even though he/she may not actually work on all of them. Depending on client requirements, as a Lead designer, he/she will be responsible for delivering all or some of the following:
• Design Strategy based on User Mapping, User Stories, Business Needs, Technology inputs
• Wireframes
• Navigation Structures
• Story Boards
• Interactive Guidelines
• Visual Designs
• Prototypes
• PSD Files
• Specification Documentation

What Think Design is offering:

• The diversity & impact of our services and client engagements; and the unique way we’re structured as an organization along with a highly innovative work environment—will add immense value to your experience.
• Be part of an organization that is a unique blend of a highly collaborative teams working closely in studio environment, who’re are part of a Global Group (Havas Global).
• Opportunity to help make & gain experience on meaningful & measurable impact on a fast growing organization.