InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:

===========
5.5 days a week.

8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.

===========
5.5 days a week.

8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.

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Full Stack Developer - Averlon

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About Invideo

Founded :

2017

Type :

Product

Size :

100-500

Stage :

Raised funding

About

InVideo's Online Video Editor Helps You Make Professional Videos From Premium Templates, Images, And Music.

Ritesh Kadmawala

Harsh Vakharia

Abdul Arbaaz

Mayur Jadhav

Sejal Gala

Archit Prasad

Company social profiles

N/A

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NOSQL Databases

+3 more

We are Civil Maps Civil Maps, provider of 3D mapping technology for fully autonomous vehicles, has raised a $6.6 million seed funding round from Ford Motor Company, Motus Ventures, Wicklow Capital, StartX Stanford and Yahoo cofounder Jerry Yang’s AME Cloud Ventures. Civil Maps’ mission is to make it possible for fully autonomous vehicles (SAE Levels 4-5) to drive anywhere smoothly and safely. Through artificial intelligence and vehicle-based local processing, Civil Maps converts sensor data into meaningful map information built specifically to direct fully autonomous vehicles. The company will use the seed investment to accelerate product development and deployment with a number of leading automotive companies and technology partners. Civil Maps’ artificial intelligence software aggregates raw 3D data from LiDAR (high-resolution laser imaging), camera and other sensors onboard autonomous vehicles and organizes the information into machine-readable maps. The information is vastly more actionable information than today’s mapping systems and requires a fraction of the data storage and transmission for existing technologies. Thanks to this light data footprint, Civil Maps’ spatial information is far less costly to transmit over cellular networks, enabling the company to more easily crowdsource, update and share road data in real time—a major improvement over the lengthy processes that require human annotation in current use. As a result, the company can quickly generate and maintain maps that give fully autonomous vehicles the comprehensive and precise knowledge to autonomous operate safely and smoothly on all roads. About the Opportunity This is an opportunity to work on some of the most exciting problems in the autonomous vehicle industry. Civil Maps is looking for a developer to grow its backend infrastructure. You will be interacting with a completely custom-made distributed computing framework, handling terabytes and petabytes of machine vision data, and millions of requests from robotic platforms. In our interdisciplinary teams, you will get acquainted with the many facets of 3D map creation: data collection, geospatial registration, feature extraction, auditing. Come work on novel challenges, learn and grow while helping Civil Maps achieve on-demand perception of the world around us. Qualifications 6+ years of software development experience in the below technologies. Solid understanding of JavaScript prototypes, callbacks, promises, performance issues. Experience designing and using REST services which can scale horizontally. Experience with Node.js and Express. Experience with unit testing, automation and validation frameworks. Experience with NoSQL databases (data model design), MongoDB or similar. Experience with Identity Management and Security (SSL protocols, data encryption, user authentication, authorization services). Experience with OAuth. Experience with messaging and caching frameworks. Experience with Linux based operating systems. Experience building applications in a cloud environment (ideally AWS). Experience with C++, Python is a plus

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