Customer Technical Support Representative

Job Title : AI/ML Engineer (Python)

Location : Gurgaon

Experience : 5+ Years and 10+ Years

Role Overview :

We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.

Key Responsibilities :

• Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
• Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
• Implement data preprocessing, feature engineering, and model optimization techniques.
• Work with large datasets to derive insights and develop predictive models.
• Write clean, efficient, and well-documented Python code.
• Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
• Research and implement new machine learning methods and technologies.
• Develop and maintain automated pipelines for training, testing, and deploying models.
• Mentor junior engineers (for 10+ Years of experience candidates).

Key Requirements :

Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.

Experience :

• For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
• For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.

Technical Skills :

• Strong programming skills in Python.
• Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Proficiency in data processing tools such as Pandas and NumPy.
• Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
• Knowledge of NLP, computer vision, or deep learning techniques is a plus.
• Familiarity with big data tools (e.g., Spark, Hadoop) is advantageous.

Soft Skills :

• Strong analytical and problem-solving abilities.
• Excellent communication and team collaboration skills.
• Ability to adapt to a fast-paced and dynamic environment.

Preferred Qualifications :

• Hands-on experience with MLOps tools and workflows.
• Familiarity with version control systems like Git.
• Exposure to end-to-end product lifecycle from ideation to deployment.

Benefits :

• Competitive salary and performance-based incentives.
• Opportunity to work on cutting-edge AI/ML projects.
• Collaborative and innovative work environment.
• Continuous learning and upskilling opportunities.

Job Description :

Job Title : Flutter Developer

Experience : 3+ Years

Location : Gurugram, India (Immediate Joining)

Key Responsibilities :

• Design and build advanced mobile apps for Android & iOS using Flutter.
• Collaborate with UI/UX designers to create intuitive user interfaces.
• Integrate REST APIs and third-party services into apps.
• Write clean, maintainable code and perform tests for robustness.
• Ensure high performance and responsiveness in all apps.

Requirements :

• 3+ Years of experience in Flutter app development.
• Proficient in Dart with strong object-oriented programming skills.
• Experience with Android/iOS mobile development (native or cross-platform).
• Familiarity with Firebase, RESTful APIs, and version control tools (Git).
• Understanding of mobile UI/UX principles.
• Experience with state management (Bloc, Provider, GetX) and Agile methodologies.

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. 

We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you’ll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and micro services architecture.Our platform is hosted on Google Cloud. 

• Work with internal business teams and management to define requirements and develop technical specifications.
• You will be creating modules and components and coupling them together into a functional app.
• Creating self-contained, reusable, and testable modules and components
• Developing and integrating RESTful API services.
• Convert legacy code to new tech stack single-page web applications.
• You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

• Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
• 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
• Should have a strong online presence on different forums like stack overflow etc, Github etc.
• Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
• Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

• Great attitude to ask questions, learn and suggest process improvements.
• Pays great attention to detail and helps identify edge cases.
• Gives equal importance to planning, coding, code reviews, documentation, and testing.
• Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
• Follows release cycles and absolute commitment to deadlines.

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Building and managing automated build/test/deployment environments
• Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

What makes you a great fit for our team:

• 5-8 years of overall experience with at least 2+ years of full-stack experience. 
• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
• Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
• Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
• Data modeling experience in both Relational and NoSQL databases.
• Experience in building microservices-based architectures
• Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
• Ability to deliver in a global team environment with members working remotely in various time zones and locations
• You are a problem solver with exceptional analytical skills and high attention to detail
• Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
• You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
• You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
• Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
• Able to occasionally travel to our USA headquarters in Redwood Shores, CA

Education: 

• Bachelors - (Preferably from Tier-1 College)

Keywords:

• Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs