Cutshort logo
Invideo logo
Customer Technical Support Representative
Customer Technical Support Representative
Invideo's logo

Customer Technical Support Representative

Ankit Solanki's profile picture
Posted by Ankit Solanki
2 - 5 yrs
Best in industry
Mumbai
Skills
chat
Sales
Customer Support
Email Marketing
InVideo is looking for a Customer Technical Support Representative to drive proper adoption of our product and upsell. You are expected to provide the highest level of customer delight and value. You will work directly with customers. You play a crucial role in engaging with the customer and building a strong relationship between InVideo and the customer. You will act as an advisor and serve as the point of contact for multiple customers. In short, the entire role is to deliver happy, satisfied & loyal customers. You’ll also interact with users as a whole by making and maintaining resources like FAQs, tutorials, troubleshooting guides, and surveys. You’ll keep these concise, up-to-date, and easy-to-find so that the most important information about InVideo is just a click away whenever customers need it.
 

Responsibilities
============
- Serve as the primary contact for all customer-facing support and service issues
- You will be talking to customers over email & live chat.
- Quickly address customer inquiries via email, LiveChat, and other online methods using excellent interpersonal skills
- Maintain a deep understanding of InVideo products both technically and functionally
- Resolve and provide solutions for customer queries. You will be expected to resolve technical and non-technical queries/issues.
- Educate customers about the most relevant features for their specific business needs and have the skill to turn the good conversation into sales pitches
- You will investigate problems, verify facts, and figure out resolutions
- Skilled at handling multiple queries and upselling.
- Discover and document customer pain points to advance current support procedures
- Communicate with key team members on common or critical issues, assisting in the resolution of technical issues
- Punctual and professional with a project management mindset and can-do attitude
- Stay up to date with InVideo tool updates and changes.

Required Qualifications & Skills
========================
- Bachelor’s degree in Engineering/computer science
- 0-2 years of customer support experience
- Must have excellent English verbal communication skills and telephone manner, but know it’s equally important to listen and understand your customers
- Excellent writing, spoken and email skills

Good to have
===========
- Passionate about great customer experience and customer delight
- Calm and collected - You will stay calm and can be the rock for those who come to us when they need help
- Patient and attentive - You will have to display patience and empathy while listening to our customers through critical issues and figuring out what they need
- Willing to learn - You love learning how things work and you’re always looking for ways to innovate and improve processes.
- Agile - You can move quickly and adapt to a fast-paced and constantly evolving environment. You will be on the front lines of a highly visible, fast-growing brand

Additional notes:
===========
5.5 days a week.
8-hour shifts for 5 days
4-hour shift on the 0.5 days (half day)Rotational shift in a 24*7 support environment.Uncapped sales incentives and best-in-industry salaries.
 
 
 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Invideo

Founded :
2017
Type :
Product
Size :
100-500
Stage :
Raised funding

About

InVideo's Online Video Editor Helps You Make Professional Videos From Premium Templates, Images, And Music.
Read more

Connect with the team

Profile picture
Ritesh Kadmawala
Profile picture
Harsh Vakharia
Profile picture
Abdul Arbaaz
Profile picture
Mayur Jadhav
Profile picture
Sejal Gala
Profile picture
Archit Prasad

Company social profiles

N/A

Similar jobs

Mumbai
1 - 5 yrs
₹4L - ₹12L / yr
Chartered Accountant
TDS
GST
Ind AS
Indian GAAP
+12 more

Industry Preference: Banking / Financial Services – Mandatory

Qualification: CA (Chartered Accountant) – Mandatory


About the Role:

We are seeking a detail-oriented and qualified Accounts & Finance Executive to join our growing team in Mumbai. The ideal candidate must be a CA-qualified professional with at least 1 year of experience in the Banking or Financial Services sector, and have hands-on expertise in Ind AS (Indian Accounting Standards), accounting operations, audits, and RBI regulatory compliance.

This role offers exposure to end-to-end finance operations, reporting, and strategic fund management support. If you’re looking to work in a dynamic and regulated finance environment, this is the opportunity for you.


Key Responsibilities:


Accounting & Operations:

  • Oversee daily accounting and financial transaction entries
  • Maintain and review general ledger and subsidiary ledgers
  • Prepare and verify journal entries, accruals, and reconciliations
  • Perform ledger scrutiny and ensure accurate classification of accounts
  • Manage and monitor the company’s borrowings, cash flows, and liquidity position
  • Support preparation of documents related to fresh borrowing and credit line renewals


Financial Reporting & Audit:

  • Prepare quarterly and annual financial statements as per Ind AS – Mandatory
  • Assist with internal, statutory, and IFC audits by preparing audit schedules and reports
  • Contribute to preparation of board-level and management reports
  • Ensure proper disclosures and schedules for financials


Regulatory & Compliance Reporting:

  • Prepare and file RBI XBRL quarterly returns
  • Respond to RBI queries and support in annual inspections
  • Ensure timely compliance with TDS, GST, and labour law regulations


Required Skills & Qualifications:

  • CA (Chartered Accountant) – Mandatory
  • Minimum 1 year of experience in Accounting/Finance
  • Industry experience in Banking or Financial Services – Mandatory
  • Strong understanding of Ind AS and Indian GAAP
  • Knowledge of TDS, GST, and other direct/indirect tax regulations
  • Proficient in MS Excel, Word, and Outlook
  • Experience with Oracle Fusion is an added advantage
  • Excellent communication and analytical skills
  • Self-driven, organized, and proactive approach to problem-solving


Why Join Us?

  • Opportunity to work in a structured and regulated finance environment
  • Exposure to end-to-end accounting, reporting, and compliance processes
  • Learn and grow under the mentorship of experienced finance professionals
  • Be part of a high-performing and collaborative team


Note: Only candidates with CA qualificationexperience in Banking/Financial Services, and working knowledge of Ind AS will be considered.

Read more
Prop Ocean Ventures Pvt Ltd
Noida, greater noida, sector 90, sector 137, Bhutani Alphathum
2 - 5 yrs
₹5L - ₹9.5L / yr
Team Management
Sales presentations
Sales
Sales process
Business acumen
+1 more

Position Title: Real Estate Sales Manager


Job Overview:

The Real Estate Sales Manager is responsible for leading and managing a team of real estate sales agents to achieve sales targets and organizational goals. They oversee the sales process, develop sales strategies, and provide guidance and support to agents to ensure exceptional customer service and high sales performance.


Key Responsibilities-


Team Leadership:

Recruit, train, and supervise a team of real estate sales agents.

Provide coaching, guidance, and support to help agents achieve their sales targets.

Set performance goals and conduct regular performance evaluations.

Foster a positive and collaborative team environment.


Sales Management:

Develop and implement sales strategies to drive revenue growth and achieve sales targets.

Monitor sales metrics and KPIs to evaluate performance and identify areas for improvement.

Analyze market trends and competition to identify opportunities for growth.

Develop pricing strategies and negotiate contracts with clients.


Client Relationship Management:

Build and maintain strong relationships with clients to understand their needs and preferences.

Provide excellent customer service and address client concerns or inquiries in a timely manner.

Ensure smooth transaction processes and resolve any issues that may arise during the sales process.


Marketing and Promotion:

Collaborate with marketing teams to develop marketing strategies and promotional campaigns.

Create marketing materials, including brochures, advertisements, and online listings.

Utilize digital marketing channels and social media platforms to reach potential clients and generate leads.


Compliance and Legal:

Ensure compliance with real estate regulations, laws, and ethical standards.

Stay updated on industry trends, market conditions, and legal requirements.

Review contracts and agreements to ensure accuracy and compliance with legal requirements.


Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
  • Proven experience in real estate sales, with a track record of success in sales management.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and negotiation skills.
  • Knowledge of real estate laws, regulations, and market trends.
  • Proficiency in CRM software and other sales management tools.
  • Valid real estate license (required).


Additional Requirements:

  • Willingness to work flexible hours, including evenings and weekends, to accommodate client schedules.
  • Ability to travel locally to meet with clients and inspect properties.
  • Strong organizational and time management skills.


Read more
EnterpriseMinds
at EnterpriseMinds
2 recruiters
Rani Galipalli
Posted by Rani Galipalli
Hyderabad
1 - 10 yrs
₹5L - ₹20L / yr
Supply Chain Management (SCM)
  • Inventory Specialist (Req 2) 

 

Must have skills: 

Should have experience as End user in SCM 

Expertise in Supply Chain Management (SCM) Oracle preferred  

Experience in Inventory Management 

 

  • You will coordinate and route the flow of material between contract manufacturers and distribution centers in North America, Europe, and Asia.  
  • You will expedite parts to remedy any shortage problems.  
  • Perform purchase order receipts, create travelers, and maintain records of material flow.  
  • Updating logs, databases, maintaining files, project reports, specifications, product information, and documentation.  
  • Preparing processes and status reports, assigning and monitoring documents/databases, and reviewing documents/databases for accuracy and completeness.  
  • Responsible for incoming and outgoing material flows primarily supporting global distribution activities.  
  • Monitor the flow of material and parts between various suppliers and internal departments to meet tight schedules. 
Read more
Technocruitx universal services pvt ltd
Tabassum Malek
Posted by Tabassum Malek
Ahmedabad
1 - 5 yrs
₹3L - ₹5L / yr
skill iconPHP
MySQL
PHP Developer duties and responsibilities
  • Develop, record and maintain cutting edge web-based PHP applications on portal plus premium service platforms
  • Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
  • Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
  • Prepare and maintain all applications utilizing standard development tools
  • Utilize backend data services and contribute to increase existing data services API
  • Lead the entire web application development life cycle right from concept stage to delivery and post launch support
  • Refactor, optimize and improve the existing codebase for maintenance and scale
  • Use test driven development and acceptance tests to ensure feature quality
  • Interface with customer and internal teams to gather requirements and develop software solutions
  • Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
  • Document the development process, architecture, and standard components
  • Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as liaison between development staff and project manager

PHP Developer requirements and qualifications

  • Previous working experience as a PHP Developer for 3 years
  • BS/MS  in Computer Science, Engineering or a similar relevant field
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Familiarity with limitations of PHP as a platform and its workarounds
  • Proficient in PHP, HTML5, JavaScript, JQuery Expert
  • Experience with PHP MVC frameworks (Symfony)
Read more
the Schnell Apps
at the Schnell Apps
1 recruiter
Ramsha Ansari
Posted by Ramsha Ansari
Remote only
4 - 9 yrs
₹10L - ₹20L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
API
+6 more

Java Developer Job Description

We are looking for a Java developer responsible for building Java applications.

Responsibilities

  • Design, build and maintain efficient, reusable, and reliable Java code
  • Identify bottlenecks and bugs, and devise solutions to these problems
  • Help maintain code quality, organization, and automatization.

Skill Set:

  • Proficient in Java, with a good knowledge of its ecosystems
  • Java, Rest API integration, JSON, XML, Oracle, Microservices, Agile Scrum.
  • Experience in developing large-scale distributed systems.
  • API knowledge
  • Solid understanding of object-oriented programming
  • Familiar with various design and architectural patterns
  • Skill for writing reusable Java libraries
  • Spring, Spring Boot, Spring Cloud, React native
  • Experience: 04 to 10 years
  • Salary: As Per Market
Work from Home
Read more
Taxmann Publications
at Taxmann Publications
1 recruiter
Kanika Bhatia
Posted by Kanika Bhatia
NCR (Delhi | Gurgaon | Noida)
0 - 2 yrs
₹4L - ₹6L / yr
Product Strategy
Product Analyst
Product design
Product
Product Management
+2 more
A brief description of the role
• The candidate will help the Product Manager define, execute, and deliver projects (Web and mobile) and services based on product roadmap that adds great value to our organization.
• The candidate will participate in developing the strategy and vision for the line of business, and look after product roadmaps and features based on team strategy.
• This role is inherently cross-functional -- you will work closely with engineering, design, SEO, sales and editorial teams to bring features to market and develop and grow new business opportunities for Taxmann.
Job Responsibilities
• Ownership of the product: Oversee and manage the product on daily basis.
• Collaborate with design, technology and development team to develop a deep understanding of users, identify gaps in core product functionality, help build right set of features and track adoption for same
• Understand and communicate accurately the product vision and features to all stakeholders
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed
• Understand the competitive climate and have a point-of-view on how to deliver scalable products
• Define and conduct market research to gain better understanding about user behavior and competition. Gather information and data from multiple sources (consumer research, partners, competitive analysis), develop insights and translate findings into actionable insights
• Provide analytics-based insights to help iterate on the product to make it more useful to customers
What we expect
• B.Tech / MBA
• 0- 2 years of experience in online B2C product related role
• Keen desire to learn and build new products
• Ability to analyze data quickly - comfortable with tools like Google Analytics, Hotjar, Clevertap etc.
• Good communication skills both Written and Verbal
• Hands on working knowledge of MS Office (Excel, Word, PowerPoint)
• Should be a multi tasker
Read more
inetcubecom
at inetcubecom
2 recruiters
Suhas Bagul
Posted by Suhas Bagul
Remote only
7 - 20 yrs
₹15L - ₹50L / yr
skill iconC++
skill iconPython

## Please apply if you have experience working on Trading Applications, all others would be automatically rejected ###

Our Core team develops connectivity software for low latency communication with derivatives exchanges all over the world, as well as real-time position and risk limit monitoring. The team's expertise is also relied upon by other C++ development groups to produce high-quality libraries and frameworks for their application development. We have a high degree of freedom and responsibility to produce technologically advanced solutions to demanding real-world problems.

From joining you will have ownership on a diverse set of projects that have a direct impact on trading performance. You will work closely with highly skilled colleagues who share your enthusiasm and deep knowledge of C++, Linux and network protocols, and share your hunger to learn more.

What We Are Looking For

    • An experienced Modern C++ developer (C++17/20), with minimum 5 years experience and proficiency with C++ templates.
    • A developer, who designs code to push every performance boundary.
    • Excellent written and verbal communication skills.
    • Ability to solve new and unfamiliar problems quickly and creatively.

Ideal Experience Would Include
    • Knowledge of multiple exchanges.
    • Ultra low latency design.
    • Template metaprogramming.
    • Network programming experience.
    • Python.

What We Offer
  • A great engineering environment whereby technology is key to our success and a C++20 code base.
  • Great friendly, informal and highly rewarding culture.
  • Fast growing global firm with plenty of opportunities where you will have significant impact.

About Us

Our approach to trading is scientific and technology driven. Tight integration between trading and software development, relying on cutting edge infrastructure is core to our success. Our teams of C++, Python, C# and FPGA developers are responsible for our in-house applications, ranging from the world's lowest latency execution systems, through web-based user interfaces, to tools to interrogate multi-terabyte data sets.
Read more
Telyport technologies pvt ltd
Victor James
Posted by Victor James
Bengaluru (Bangalore)
2 - 7 yrs
Best in industry
skill iconAndroid Development
Android Developer
skill iconJava
SDK
skill iconKotlin
+2 more

About Telyport

Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.

Job Description

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

We never really thought that a college degree was the thing that you had to have to do well. We trust in team’s deliverables, smart & the hard work.

Responsibilities: Build & Maintain TELYPORT’s Android Stack

- Translate designs and wireframes into high quality code.

- Design, build, and maintain high performance, reusable, and reliable Java code.

- Ensure the best possible performance, quality, and responsiveness of the application.

- Identify and correct bottlenecks and fix bugs.

- Help maintain code quality, organization, and automatization.


Skills

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.

- Familiarity with RESTful APIs to connect Android applications to back-end services.

- Strong knowledge of Android UI design principles, patterns, and best practices.

- Experience with offline storage, threading, and performance tuning.

- Ability to design applications around natural user interfaces, such as “touch”

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers.

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks.

- Ability to understand business requirements and translate them into technical requirements.

- Familiarity with cloud message APIs and push notifications.

- A knack for benchmarking and optimization.

- Understanding of Google’s Android design principles and interface guidelines.

- Proficient understanding of code versioning tools, such as Git.

- Familiarity with continuous integration.

 

This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.

 

Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs

Read more
Siyana Info Solutions
at Siyana Info Solutions
1 recruiter
Agency job
via Oceanworld by Chandan J
Ahmedabad
8 - 10 yrs
₹10L - ₹20L / yr
skill icon.NET
Angular
skill iconJavascript
skill iconAngular (2+)
  • 7+ Year of experience with Dot Net Technology with MVC Framework: Angular must require. 
  • Mock-ups and designs into pages complete with CSS, HTML, and Angular Writing tested, idiomatic, asynchronous and documented Angular, HTML and CSS. 
  • Aware of new features in Angular 7,8,9 
  • Ability to develop UIT from wireframes & prototypes 
  • Write modular, secure, and well-tested front-end code cooperating with the back- end developer in the process of building the Restful API, Develop User interfaces for Modern Rich Internet Applications with the latest Front-End Technologies. 
  • Experience Design overall architecture of the web application Proficient understanding of web trends and technologies like HTML5, CSS3, JavaScript, object-oriented JavaScript, jQuery and Responsive design. 
  • Must have experience of working on enterprise single page application can write client-side code for web-based applications, create fast, easy-to-use, high volume production applications, and develop prototypes quickly. Extensive experience of JavaScript, Angular, React and Node.js 

Must to have skills: 

  • Angular with updated version, Dot Net, C# and above, HTML 5, CSS 3, Bootstrap, jQuery, Typescript, MVC 5, Web API 2.x, Entity Framework, SQL Server 2012, Store Procedures, Triggers. 

Good to have skills: 

  • Dot Net + Angular

 

Read more
Noida, NCR (Delhi | Gurgaon | Noida)
5 - 8 yrs
₹5L - ₹9L / yr
- Minimum 5+ years experience of Wordpress and Web &...
XHTML
Javascript etc.
- Excellent Knowledge in MVC frameworks with knowledge in CakePHP
CodeIgnitor
+3 more
Send resume to [email protected] Looking for a team leader to be part of a collaborative, quality focused, Agile team. This requirement is for a hands-on developer who shall be involved in the actual coding & development and deployment. You will be part of team building a world class news platform using popular CMS with special focus on seamless UI and high performance. You should have the ability to find the optimal way to implement requirements in a clean, elegant and object-oriented way. Responsibilities Modification, Development & Integration of WordPress themes, Plugins & developing websites using Wordpress CMS & Optimization Well versed with debugging issues and resolving performance bottlenecks Leading and managing day to day project communication. Take technical interviews to build a team Able to develop project plans, timelines and project statuses. Constantly monitor and report on progress of the projects to top management Exp: 5 - 7 years Salary: INR 6,00,000 - 9,00,000 P.A. Best in Industry B. Tech./B.E./MCA, or a related field Skill Required - Minimum 5+ years experience of Wordpress and Web & Application development experience required in PHP, MySQL, XHTML, CSS, Javascript etc. - Excellent Knowledge in MVC frameworks with knowledge in CakePHP, CodeIgnitor, Zend etc. - Proficiency in full stack web-application development (LAMP/MEAN stack) - Extensive experience with MySQL database (including its optimization) - Deep knowledge of Wordpress plugins, Wordpress file structure, common Wordpress issues and resolution - Experience with resolving performance bottlenecks, Wordpress optimization etc. - Knowledge of version control systems (GIT, SVN). Project tracking tool like JIRA. - Knowledge in designing and exposing client API using REST - Awareness of threats relating to web application security and knowledge on how to eliminate them - Application of Quality Assurance methods already at the programming stage ** Immediate Joinee is more preferable. Yearly Bonus
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos