Customer Technical Support Representative

Job Details

- Job Title: Staff Engineer

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 9-12 years

- Employment Type: Full Time

- Job Location: Bengaluru

- CTC Range: Best in Industry

Role & Responsibilities

As a Staff Engineer at company, you will play a critical role in defining and driving our backend architecture as we scale globally. You’ll own key systems that handle high volumes of data and transactions, ensuring performance, reliability, and maintainability across distributed environments.

Key Responsibilities-

• Own one or more core applications end-to-end, ensuring reliability, performance, and scalability.
• Lead the design, architecture, and development of complex, distributed systems, frameworks, and libraries aligned with company’s technical strategy.
• Drive engineering operational excellence by defining robust roadmaps for system reliability, observability, and performance improvements.
• Analyze and optimize existing systems for latency, throughput, and efficiency, ensuring they perform at scale.
• Collaborate cross-functionally with Product, Data, and Infrastructure teams to translate business requirements into technical deliverables.
• Mentor and guide engineers, fostering a culture of technical excellence, ownership, and continuous learning.
• Establish and uphold coding standards, conduct design and code reviews, and promote best practices across teams.
• Stay ahead of the curve on emerging technologies, frameworks, and patterns to strengthen company’s technology foundation.
• Contribute to hiring by identifying and attracting top-tier engineering talent.

Ideal Candidate

• Strong staff engineer profile
• Must have 9+ years in backend engineering with Java, Spring/Spring Boot, and microservices building large and schalable systems
• Must have been SDE-3 / Tech Lead / Lead SE for at least 2.5 years
• Strong in DSA, system design, design patterns, and problem-solving
• Proven experience building scalable, reliable, high-performance distributed systems
• Hands-on with SQL/NoSQL databases, REST/gRPC APIs, concurrency & async processing
• Experience in AWS/GCP, CI/CD pipelines, and observability/monitoring
• Excellent ability to explain complex technical concepts to varied stakeholders
• Product companies (B2B SAAS preferred)
• Must have stayed for at least 2 years with each of the previous companies
• (Education): B.Tech in computer science from Tier 1, Tier 2 colleges

ROLES & RESPONSIBILITIES:

• A thorough study of the brand, its values, deliverables, upgrade systems and good communication skills with the client is required.

• A thorough study of the existing product list and their materials is required.

• Management of front desk operations & point of sales

• Receive and respond to customer enquiries as required

• Acquire a thorough understanding of Key customer needs and requirements

• Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.

• Engagement in Strategic Planning of Sales and BD

• Setting up meetings with the prospective clients

• Presenting product/ service demonstrations to the client

• Establishing new business links

• Seek new opportunities through networking, cold calling, and social media channels

• Expand the relationships with existing customers by continuously proposing solutions that meet their requirements

• Custom orders or modifications: If there are any requests to personalise the size / material / module / design of an existing product, all the details must be coordinated with the support of the Product

• Design Head (PDH). All inputs need to be communicated with the client, keeping the PDH in Email CC. All finalised details must be thoroughly mentioned in the email and the Proforma invoice before payment confirmation

• Organise to send swatches when asked by clients. All the swatches need to be tagged with the correct coding that is registered by both parties (Client and Design studio)

• Prepare Proforma Invoice as per finalised requirement in the standard software used by the company.

• Ensure all client records are well maintained, accurate and current.

• Organise for payments, provide necessary information and make sure for timely sales. Keep accounts department informed and in email CC at all times.

• Ensuring payment and cash transaction are carefully managed for accuracy and consistency.

• Communicate sales with accounts department and OM at all times.

• Send order confirmation email (As per draft) once the payment is cleared. All such details to be confirmed with OM before sending

• Details will be > Estimated production time, and tentative Delivery date > Shipping time frame > Details with regards to any changes in order before xxx time

• Delivery confirmation email: All necessary information to be gathered from client (As per draft)

> Billing details (Name, address, GST no)

> Shipping details (Name, address, contact person who will receive the consignment)

> Information for Unloading of material

> Width for entry of big sized tempo through the lane / entry gate > Alloted space for parking, and unloading of material, distance to the elevator . staircase

> Floor no / number of flights for stairway

> Availability of service elevator OR Availability of Passenger elevator

> Width of Staircase. Furniture placement guidance / actual space for to keep material.

> Update Client for scheduled timings and any other important communication.

> Keep the client informed if there are any delays with the order, or schedule the exact delivery date in accordance to their availability.

Post Delivery:

• Update from client post delivery and acceptance of goods. Logistics Incharge, SM & OM to be informed of the status of the delivery. Any update or details to be immediately communicated via email to keep record of the conversation.

• Any mishaps or grievances to be addressed by email followed with the necessary acton / solution after consulting with the OM.

• After Sales Service: Thank you email - stating Warranty details

• Assembly Booklet and arrange a video call for assembly assistance, if required.

• Returns & Damages.

• Resolve any complaints, additional requirements post delivery

of goods. All information to be communicated to the necessary department. Any rework, design update, product replacement to be communicated with the OM & OP and PDH. Commitments and solution to be addressed only after approval of the OM.

• Maintaining files and filing system

• Completion of administrative tasks as assigned by Office Manager

• A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.

• Take feedback from customers and share it with support teams

• Prepares reports by collecting, analyzing, and summarizing information.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed.

• Liaise with other managers to plan future development and strategies for the overall growth of the company.

Job description

Roles and Responsibilities

• Develop new user-facing features, optimize application for maximum speed and scalability
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs,
• Collaborate with other team members and stakeholders
• Freshers, thanks for your interest, but this is not the right role for you

Desired Candidate Profile

• 2-10 years experience on UI design, creative flair
• Proficient understanding of client-side scripting and JavaScript frameworks, such as AngularJS, ReactJS , KnockoutJS, BackboneJS etc.,
• Proficient understanding of asynchronous request handling, partial page updates, AJAX and Restful API calls
• Proficient understanding of Bootstrap and web markup, including HTML5, CSS3. Server-side CSS pre-processing platforms such as LESS and SASS
• Proficient understanding of responsiveness and cross-browser compatibility issues and ways to work around them.
• Basic understanding of image authoring tools such as Gimp, PhotoShop etc
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN

Perks and Benefits

• Health insurance
• A learning environment
• Opportunity to work on cutting edge technologies
• Exposure to key customers in India and abroad
• Work closely with senior leadership that has already developed world class products

• Designing the Mobile Application for our product offering
• Communicating effectively in a cross-functional product development team and present ideas and designs effectively.
• Identifying and correcting bottlenecks and fixing bugs
• Helping maintain code quality, organization, and automatization

Job Description: 

We are looking for ‘Oracle Apps Lead’ with 12-plus years of work experience. As a part of our Technology/Solutions leadership team, you will be directly working with stakeholders to understand long-term strategic and mid-term business goals. This role will oversee both the Corporate Finance and HR  which include Strong familiarity with Software Development Life Cycle.

Job Responsibilities:

• Experience in Analysis, Design, Development, Testing and Implementation of Software Applications using Oracle Applications R12x/12.0.6/12.2.5/Oracle Cloud spread across Implementations, Version upgrades, Data conversions and Customizations.
• Implementation and technical expertise in Oracle EBS Application Modules

• Good experience in PL SQL, Oracle Workflow, Oracle/OAF Forms, Reports, XML Publisher.

• Must have experience leading teams and Solution to deliver projects as Solution Architect to lead Blueprinting sessions and create a roadmap for project delivery and scope validation.

• Lead the translation of the client's business goals, objectives, and requirements into systems design

• Review and/or develop technical design documents to ensure completeness and feasibility with the overall ERP solution

Who We’re Looking For:

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

• Build efficient, testable, and reusable PHP modules
• Write all clean object-oriented PHP as well as efficient SQL
• Integrate features and improvements that can support our large-and-growing SAAS product.
• Take initiative and contribute to technical solutions, R&D.
• Contribute to internal tools/processes that help us manage the product and QA cycle
• Perform Unit testing.
• Opportunity to learn and work on interesting solutions like Application Scaling, Microservices, Batch Processing, Javascript frameworks like ReactJS.
• Keep abreast of new trends and best practices in web development
• Adhere to milestones assigned

Skills:

• Must require solid programming proficiency with Core PHP.
• Strong knowledge of OOPS and how to apply it in application code is a must.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with SQL databases and their declarative query languages.
• Exposure to designing and building APIs (REST/HTTP/Soap) is highly preferred.
• Understanding the fully synchronous behavior of PHP
• Experience with any MVC framework is an added advantage.
• Proficient understanding of software testing
• Understanding of code versioning tools, such as Bitbucket, Git is an advantage
• Understanding of product development environments and methodologies like Agile highly preferred
• Good problem-solving skills.

Desired Profile:

• Minimum 1.5 years of experience developing web applications and understanding modern PHP standards.
• The candidate should be willing to work with a startup/mid-size company.
• The candidate must love to code and must possess a thorough knowledge of web technologies.
• Motivated and ambitious to learn new technologies, grow as a leader in quick time.
• Good communication skills - must be able to explain work and provide answers in English

Hiring Java Developers across hierarchical level for Datametica Solutions Pvt. Ltd.

Designation: Developer / Lead / Architect - JAVA

Experience - 4+ Years

Work Location - Pune

Responsibilities:

• Own, drive and evolve product systems/subsystems
• Develop, architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
• Suggest new architectural elements to improve the existing architecture
• Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
• Translate business requirements into scalable and extensible design
• Create platforms, reusable libraries and utilities wherever applicable
• Continuously refactor applications to ensure high-quality design
• Choose the right technology stack for the product systems/subsystems
• Write high-quality code that are modular, functional and testable; Establish the best coding practices
• Formally mentor junior engineers on design, coding and troubleshooting
• Plan projects using agile methodologies and ensure timely delivery
• Work with automation engineers to automate end-end flows and non-functional requirements
• Troubleshoot issues effectively in a distributed architecture
• Communicate, collaborate and work effectively in a global environment
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.

Skills Required:

• Proficient in JVM based language(like Java, Groovy), J2EE technology stack
• Expertise in API design and development
• Experience in dealing with a large dataset
• Strong in Data Structure, collections, algorithms, multithreading, etc
• Practicing the coding standards (clean code, design patterns, etc)
• Very strong object-oriented design skills, awareness of design patterns and architectural patterns
• Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
• Strong problem-solving skills, algorithmic skills and data structures
• Experience in agile methodologies like Scrum
• Good understanding of branching, build, deployment, continuous integration methodologies
• Experience in leading a team (min 5)and mentoring engineers
• Attitude to getting Stuff Done!
• Ability to make decisions independently.

Interested candidate must shoot up their resume immediately.

Note: Candidates who are immediately available or have a notice period of 30 to 45 Days are highly preferred.