Customer Technical Support Representative

Review Criteria

·       Strong Graphic Designer Profile

·       1+ years of experience in graphic design within B2C companies working across print and digital media

·       Proven experience designing marketing collaterals (brochures, flyers, banners, standees, event signage, and sponsorship assets) and digital creative for social media and campaigns

·       Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.

·       Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.

·       Demonstrated portfolio including both print/event assets and digital/social creatives that show consistency, storytelling, and creativity.

·       (Company): B2C product (preferred fintech)

Preferred

·       Preferred (Experience): Experience collaborating with marketing teams for on-ground events, sponsorships, and brand partnerships (designing assets for physical presence like booths, city events, etc.).

·       Preferred (Soft Skill): Strong communication and collaboration with product, marketing, and growth teams; ability to take ownership from concept to delivery

Job Specific Criteria

·       CV Attachment is mandatory

·       Portfolio is mandatory

·       What's your current company?

Role & Responsibilities

As a Company - Graphics Designer, you will be responsible for creating stunning visuals across a wide range of media including digital, print, and video content. You'll collaborate closely with the marketing, content, and creative teams to bring our brand vision to life while ensuring consistency across all touchpoints. Your work will help shape the visual identity of the brand and engage our target audience in meaningful ways.

What will you bring-

·       1-4 years of design and work experience in visual design, including creating graphics and video content for digital and print media.

·       Skilled in apt design tools like Adobe Suite - Photoshop, Figma, Illustrator, Premier Pro, and After Effects with an eye for composition, color, design, space design, and details.

·       Proven ability to create both static and motion-based ads (e.g., GIFs, Lottie animations)

·       Strong portfolio showcasing a range of digital creative work, including examples of ad integration in digital environments.

·       Use data - Check CTRs and revamp design basis the learning.

·       Manage multiple design projects simultaneously, ensuring timely delivery and high-quality outcomes.

Ideal Candidate

·       Use your creative abilities to understand and decode briefs from marketing managers and bring campaigns to life through innovative ideas and design

·       Take complete design ownership towards multiple small and big design campaigns that come your way

·       You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what's possible.

What we value -

·       Having a great taste/intuition is important to move fast.

·       You take the shot like an artist - You decide fast and deliver right

·       You are the CEO of what you do - You show ownership and make things happen.

·       You own the overall experience including copy, graphics, etc.

Job Description  - Performance Marketing Associate  

You will play a key role in driving our digital growth engine. You will execute and optimize paid media campaigns, analyze performance data, and identify opportunities that translate clicks into conversions. If you enjoy working at the intersection of analytics, creativity, and strategy, this role is designed for you.

Work Mode

• Location - Bangalore 

• 6 days/week (Hybrid )

• General shifts 10:00 AM – 7 PM/11 AM - 8 PM

About Company - 

Elevate Now is a leading wellness healthtech company, pioneering non-surgical, medical weight loss solutions in India. With a dedicated team of experts and research-backed protocols, we provide personalized, science-backed solutions for weight management that empower you to reach your fitness goals sustainably.

Key Responsibilities

Campaign Management

• Assist in planning, launching, and managing paid campaigns across Google Ads and Meta (Facebook/Instagram).
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• Ensure campaigns follow best practices in targeting, bidding, and creative execution.
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Performance Tracking & Optimization

• Monitor daily performance metrics to identify anomalies, trends, or optimization opportunities.
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• Track campaign KPIs and provide actionable insights to improve ROI.
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• Optimize creatives, audiences, bids, and landing pages based on learnings.
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Analytics & Reporting

• Compile weekly and monthly performance reports using Google Analytics, Meta Ads Manager, and Excel/Google Sheets.
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• Maintain dashboards that capture core performance metrics across channels.
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• Assist in preparing internal review presentations and performance updates.
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Creative Intelligence

• Evaluate the performance of visuals, copy, and messaging.
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• Provide data-backed recommendations to improve creative effectiveness and user engagement.
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Requirements

• 3–6 years of experience in digital marketing or performance advertising.
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• Hands-on familiarity with Google Ads and Meta Ads Manager.
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• Working knowledge of Google Analytics, UTM parameters, and funnel tracking.
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• Proficiency in Excel/Google Sheets for reporting and analysis.
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• Experience with affiliate marketing is a plus.

IT Infrastructure & System Administration 

• Manage Windows/Linux servers, desktop systems, Active Directory, DNS, DHCP, and virtual environments (VMware/Hyper-V) 

• Monitor system performance and implement improvements for efficiency and availability 

• Oversee patch management, backups, disaster recovery, and security configurations 

• Ensure IT compliance, conduct audits, and maintain detailed documentation

DevOps & Cloud Operations 

• Design, implement, and manage CI/CD pipelines using Jenkins, GitHub Actions, or similar tools 

• Manage container orchestration using Kubernetes; deploy infrastructure using Terraform 

• Administer and optimise AWS cloud infrastructure 

• Automate deployment, monitoring, and alerting solutions for production environments 

Security, Maintenance & Support 

• Define and enforce IT and DevOps security policies and procedures 

• Perform root cause analysis (RCA) for system failures and outages 

• Provide Tier 2/3 support and resolve complex system and production issues 

Collaboration & Communication 

• Coordinate IT projects (e.g., upgrades, migrations, cloud implementations) 

• Collaborate with engineering and product teams for release cycles and production deployments 

• Maintain clear communication with internal stakeholders and provide regular reporting 

Qualifications & Skills 

• Bachelor's or master’s in computer science, IT, or related field 

• 3-8 years of experience in IT systems administration and/or DevOps roles 

• Proficiency in: 

o Windows Server (2016/2019/2022), Linux systems 

o Cloud platforms (preferably AWS) o CI/CD tools (Jenkins, GitHub Actions, etc.) 

o Kubernetes, Docker, Terraform, Python/Shell scripting 

o Database management (MySQL, MongoDB) 

• Relevant certifications (e.g., MCSA, AWS, DevOps) are a plus 

• Strong knowledge of Windows Server (2016/2019/2022) and Windows operating systems. 

• Experience with Active Directory, Group Policy, DNS, DHCP, and other Windows-based services. 

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V). 

• Proficiency in scripting languages (e.g., PowerShell). 

• Strong understanding of networking principles and protocols. 

• Relevant certifications (e.g., MCSA, MCSE) are a plus. 

Key Competencies 

• Strong problem-solving and troubleshooting skills 

• Excellent communication and interpersonal abilities 

• Ability to manage multiple priorities and work independently 

• High attention to detail and a continuous improvement mindset

• Assist in identifying potential clients and generating new business leads. 
• Support the sales team in preparing proposals, presentations, and sales materials. 
• Conduct market research to identify trends and opportunities. 
• Maintain and update the CRM system with accurate client information. 
• Participate in client meetings and calls to understand customer needs. 
• Collaborate with marketing and product teams to align sales strategies. 
• Provide administrative support to the sales team as needed. 

Cogoport Story

Do you prefer to get speeding tickets or parking tickets?

Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.

The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.

Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR)  by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.

Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.

Cogoport Leadership

https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/

Life at Cogoport :It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.

With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.

For more insights about the company:  https://cogoport.com/about">https://cogoport.com/about

Why Cogoport?

International Trade can be complicated at times and every day brings new challenges and opportunities to learn.  When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Areas of Impact for you

• Ownership of product delivery, devops, cybersecurity, performance, impeccable software quality, and configuration.
• Hands-on management with deep-dive into the details of software design, implementation and debugging.
• Attract, hire, retain, motivate and mentor the team..
• Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.
• Leadership role in the driving technical architecture, specifically leveraging micro-services.
• Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
• Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
• Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.

Desirable Skills and Experience

• Bachelor or Masters in Computer Science with 8-10 years of total work experience in a software product company with at least 3-4 years of experience in managing projects and leading teams.
• Experience owning highly-available and scalable software systems
• Strong technical background with proven record of individual technical accomplishments
• Excellent organizational and communication skills.
• Ability to make quick decisions in high pressure environments.
• Demonstrated negotiation, influencing and problem-solving skills with attention to detail.
• Ability to handle multiple competing priorities in a fast-paced environment
• Understanding of team dynamics, have the ability to inspire highly-talented engineers and develop team-level leaders
• Experience with Agile development.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.