Customer Technical Support Representative

Job Location - Andheri- Onsite

Role Overview

The Manager – Talent Acquisition will play a strategic and hands-on role in building a strong talent pipeline aligned with business goals. The role involves close collaboration with business leaders to proactively identify hiring needs, attract and recruit high-quality talent within defined cost and timelines, and continuously improve hiring outcomes through data-driven decision-making and superior candidate experience.

This position is responsible for driving recruitment excellence, optimizing sourcing channels (internal and external), and strengthening employer branding while ensuring compliance, consistency, and efficiency across the hiring lifecycle.

Principal Purpose

Partner closely with department heads and stakeholders to proactively identify current and future talent requirements.

Attract, engage, and hire the right talent at the right cost, quality, and time.

Explore, optimize, and manage multiple sourcing channels to build a sustainable talent pipeline.

Drive recruitment excellence through experience design, process optimization, and data-backed insights.

Key Responsibilities & Accountabilities

Strategic Workforce Planning

Identify talent needs and translate them into a comprehensive recruitment plan aligned with business priorities.

Ensure hiring plans are delivered within agreed timelines, budgets, and quality benchmarks.

Develop a deep understanding of role requirements, including technical skills, experience, and behavioral competencies required for success.

Stakeholder Partnership

Conduct detailed vacancy intake discussions with hiring managers to align on expectations, hiring strategy, and timelines.

Act as a trusted advisor to business stakeholders by sharing market insights, talent availability, and hiring trends.

Continuously evolve recruitment strategies based on changing business needs and market dynamics.

End-to-End Recruitment Management

Create and manage hiring plans with clear deliverables, milestones, and formal tracking mechanisms.

Coordinate, schedule, and conduct interviews in line with role specifications and organizational standards.

Screen, interview, and assess candidates to build strong shortlists within consistent timelines.

Conduct in-depth candidate interviews and anticipate hiring manager preferences to ensure strong role fit.

Talent Pipeline & Sourcing

Build and maintain a strong network of potential candidates through proactive sourcing, research, and relationship management.

Leverage internal talent pools, referrals, job portals, social media, agencies, and other sourcing channels effectively.

Ensure a continuous pipeline of ready-to-hire talent for critical and future roles.

Process Excellence & Data-Driven Decisions

Track and analyze recruitment metrics such as time-to-hire, cost-per-hire, quality-of-hire, and candidate experience.

Use data insights to improve hiring efficiency, decision-making, and overall recruitment outcomes.

Drive continuous improvement in recruitment processes, tools, and systems.

Team Leadership

Lead, mentor, and guide Talent Acquisition Specialists to ensure high performance and capability development.

Set clear goals, review performance, and foster a collaborative and high-accountability culture within the team.

About the Role:

• We are looking for a highly skilled and experienced Senior Python Developer to join our dynamic team based in Manyata Tech Park, Bangalore. The ideal candidate will have a strong background in Python development, object-oriented programming, and cloud-based application development. You will be responsible for designing, developing, and maintaining scalable backend systems using modern frameworks and tools.
• This role is hybrid, with a strong emphasis on working from the office to collaborate effectively with cross-functional teams.

Key Responsibilities:

• Design, develop, test, and maintain backend services using Python.
• Develop RESTful APIs and ensure their performance, responsiveness, and scalability.
• Work with popular Python frameworks such as Django or Flask for rapid development.
• Integrate and work with cloud platforms (AWS, Azure, GCP or similar).
• Collaborate with front-end developers and other team members to establish objectives and design cohesive code.
• Apply object-oriented programming principles to solve real-world problems efficiently.
• Implement and support event-driven architectures where applicable.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Write clean, maintainable, and reusable code with proper documentation.
• Contribute to system architecture and code review processes.

Required Skills and Qualifications:

• Minimum of 5 years of hands-on experience in Python development.
• Strong understanding of Object-Oriented Programming (OOP) and Data Structures.
• Proficiency in building and consuming REST APIs.
• Experience working with at least one cloud platform such as AWS, Azure, or Google Cloud Platform.
• Hands-on experience with Python frameworks like Django, Flask, or similar.
• Familiarity with event-driven programming and asynchronous processing.
• Excellent problem-solving, debugging, and troubleshooting skills.
• Strong communication and collaboration abilities to work effectively in a team environment.

What We’re Looking For

• 3-5 years of Data Science & ML experience in consumer internet / B2C products.
• Degree in Statistics, Computer Science, or Engineering (or certification in Data Science).
• Machine Learning wizardry: recommender systems, NLP, user profiling, image processing, anomaly detection.
• Statistical chops: finding meaningful insights in large data sets.
• Programming ninja: R, Python, SQL + hands-on with Numpy, Pandas, scikit-learn, Keras, TensorFlow (or similar).
• Visualization skills: Redshift, Tableau, Looker, or similar.
• A strong problem-solver with curiosity hardwired into your DNA.
• Brownie Points
• Experience with big data platforms: Hadoop, Spark, Hive, Pig.
• Extra love if you’ve played with BI tools like Tableau or Looker.

• Strong hands-on code development experience in JAVA 14+, Restful Service, Spring Boot, JDBC Template.
• Experience in SQL scripting
• Experienced in developing and deploying web applications using Spring MVC and Spring boot.
•  Hands on experience in one of the IDE’s – Eclipse or IntelliJ
• Experience with Tools- Maven, Jenkins
• Experience in entire software development life cycle from analysis, coding, testing, debugging and publishing using GIT
•  AWS Services will be an added advantage
• Experience Kafka, K8s and Containers will be an added advantag.

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers

grow their business. Backed by Bessemer Venture Partners, we have grown to the global

leader of short term rental revenue management systems that drive revenue growth. We

attribute our success to our belief that the people are the most important part of a

business, and our commitment to being a fantastic place to work.

It's with that in mind thatit is looking to add a Customer Support Generalist to our

growing team. Working in the CEST time zone and reporting to the Senior Manager of

Global Support, you will have the opportunity to help support our internal teams and

accelerate our growth. We believe in bringing your whole self to work. We are committed to

building a diverse team and embracing an inclusive culture. If you are looking to get in on

the ground floor of a high-growth startup and be a part of a founding team, we’re excited to

chat with you.

Before reading further...

It is passionate about diversity and cultivating our team’s potential. If you’re hungry

for a good opportunity, but don't meet every point in this job description, please apply

anyway!

As our Customer Support Generalist, you’ll be responsible for:

 Supporting our internal Customer Experience Team by fulfilling Partner Requests

 Uploading settings in Bulk for our Partners

 Assisting in Property Management System Migrations

 Adding newly translated articles to our Help Center and updating existing articles

 Collaborating cross-functionally to share and learn from best practices

 Assisting our Customer Success team to prep for Executive Business Reviews

 Assisting our Customer Success team with Booking Reviews

 Providing thoughtful, empathetic, and personalized email communication postimplementation

 Be ready to assist other areas of the business as needed

So what kind of person are we looking for in this role? The person who will be successful

in this role will be:

 Curious: By nature, you have a knack for learning the ins-and-outs of software

 Going: You love going above and for teammates and customers

 Detail Oriented: You have a unique ability to proactively identify and address all

customer concerns and colleague needs with thoroughness and precision.

 Empathetic: You provide thoughtful communication which is the foundation of

strong relationships.

 Outgoing: You are enthusiastic and confident in your ability to quickly connect with

new people

Now that we’ve told you what the job looks like, here are the qualifications we're looking

for in a candidate:

 1+ years of experience working in Customer Support or Service

 Willing and able to work in the CEST Time Zone

 Fluent in Spanish

 Strong communication skill and experience communicating difficult, technical

concepts in a professional and thoughtful way

 An empathetic approach with the ability to understand customer pain points and

genuine desire to help our internal team resolve issues

 A drive to identify creative ways to improve the customer experience and don’t

hesitate to suggest new, out-of-the-box ideas

 The desire to dive into issues and understand what is going on beneath the surface.

You know when something is over your head and are not afraid to ask for help

 Experience balancing multiple tasks and customer needs simultaneously. Ability to

prioritize your workday independently

 Ability to handle working in a fast-paced work environment

 Experience working with software or the ability to learn a wide variety of tools.

 Clear, concise, and effective written and oral communication skills.

 Familiarity with Property Management Systems and/or the vacation rental market

 Advanced Excel knowledge ex. Data matching, Vlookups, etc.

So what can you expect after you apply? Your application will be personally reviewed by a

member of the hiring team and if there is a match in your experience and the role,

you will:

 Have a video conversation with someone on our Recruiting team. This is a high-level

conversation about your experience and interest, but also an opportunity for you to

learn more about us

 Complete a writing assignment

 Meet with our Manager of Global Support for a deeper dive video conversation

 Meet with Director of Special Projects, and Head of Commercial

 Speak with our Co-Founder as a final step

About Company:

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

Position Overview:

The Exe/Assistant Manager Accounts will play a crucial role in managing and overseeing the financial operations of the company. This position involves maintaining accurate financial records, preparing financial statements, coordinating audits, and providing support to the finance team.

Responsibilities:

1. Data Entry – RTV, Revenue Assurance, Expense Analysis

2. General Ledger Management: Maintain the general ledger, recording transactions, reconciling accounts, and ensuring proper classification of financial data. Ensuring accuracy, compliance with accounting principles and standards. Expense Analysis. RTV approvals. Revenue Assurance coordination with Inventory & Ops team.

3. Accounts Payable and Receivable: Oversee accounts payable and receivable processes, ensuring timely and accurate processing of invoices, payments, and collections.

4. Tax Compliance: Collaborate with internal and external stakeholders to ensure accurate and timely filing of various taxes and returns such as GST, TDS, TCS, income tax, and corporate tax. Ensuring proper documentation and paper trail. Handling submissions against various department notices.

5. Audit Coordination: Prepare documentation and support the external audit process, addressing auditor inquiries and implementing audit recommendations.

6. Team Support: Provide guidance and training to junior staff members, fostering their professional growth within the finance department.

Qualifications:

- Bachelor's degree in Accounting, Finance, or related field; Inter CA or (CA multiple attempt) qualification preferred.

- 2-3 years of relevant experience in accounting or finance roles, with demonstrated progression in responsibilities.

- Proficient in financial software and tools, such as Excel, accounting software (e.g., QuickBooks, SAP), and ERP systems.

- Strong knowledge of accounting principles, financial reporting, and taxation.

- Excellent analytical skills and attention to detail.

- Effective communication and interpersonal skills, with the ability to collaborate across departments.

- Problem-solving mindset and ability to work under pressure in a fast-paced environment.

About the Role

A DevOps Engineer in Snappymob configures, monitors, and manages the Cloud Management service. You should be able to identify the most optimal cloud-based solutions for our clients and maintain cloud infrastructures in accordance with the best practices and company security policies. 

Responsibilities

• Configures the AWS cloud management service and uses tools to monitor and manage their services carefully.
• Manages the full AWS Lifecycle, Provisioning, Automation, and Security.
• Works with customers, solution architects, and product teams to drive migrations.
• Assists in the execution of migration discovery workshops with large enterprise customers.
• Maintains Data Integrity, Data Recovery, and access control while you use the AWS application platform.

Requirements

• More than 2 years of working experience in DevOps and cloud management.
• Strong proficiency in AWS services and migrations.
• Ability to think critically, analyze and break down problems into manageable components.
• Ability to communicate and work well with others.

Advantages

• Experience with AWS cloud migrations.
• Possesses AWS certifications in solution architecting or DevOps.
• Experience with managing CI/CD and deployment of services to the cloud.
• Experience with containerization and orchestration solutions (eg: Docker and Kubernetes)

As one of Malaysia's top app development companies, Snappymob helps top brands in Malaysia and around the world turn their ideas into reality by creating impactful digital products. Our clients span from startups to multinationals across many industries including finance, media, healthcare, energy, and education.

By pairing awesome user experience design and solid software engineering, we strive to help our clients achieve success – while providing them with honest, no-nonsense advice.

Visit us at snappymob.com to find out more about what we do.

Responsibilities

• Operational tasks
• Should be able to work in the US East Time zone idenpendtly 
• Ensure the day-to-day functioning of team members operating hybrid is seamless.
• Ensure all team members are provided with all the necessary software, applications, assets, etc.
• Make co-working arrangements when the need arises
• Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
• Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
• IT Support
• Maintain IT software, tools, and applications repository.
• User management with regards to all the required software, tools, and applications generic and project-specific.
• Purchase, renewal, and cancellation of the software, tools, and applications.
• Ensure all the software, tools and applications have the least possible downtime.
• Logistics
• Take ownership of the logistical arrangements for company initiatives, programs or events. 
• Vendor management
• Team Member Engagement
• Initiate, support, or coordinate events that play a role in team member engagement.
• Collaborate with other support teams, technology teams, and other stakeholders in their initiatives. 
• Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
• Other 
• Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
• Achieve and maintain quality and efficiency in all tasks assigned.
• Align with the company's core values, respect, and adhere to all company guidelines.
• Operate with utmost integrity, behave ethically, and maintain respect for all.  
• Event management

Qualifications

• Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
• Good communication skills
• Any prior experience is good to have
• People-oriented and results-driven
• Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
• Working knowledge of system and data security tools.
• Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
• The ability to work as part of a team.
• Resourceful, self-motivated, and proactive.
• Strong analytical and problem-solving skills.
• Excellent administrative and organizational skills.

We are looking for someone well versed in aspects of digital marketing (SEO, SEM, Google Ads, Social Media Ads, Lead Generation, Email Marketing, Content Creation and Marketing, B2B Strategies). We are looking for the next member of our marketing department: an ambitious individual with industry-expertise. We are an organization that weighs in more on the individual's actual skill set. 

Essential responsibilities

• Generate business for our website designing and digital marketing venture
• Lead generation and nurturing
• SEO activities to ensure business visibility
• Social media management
• Device and deploy an effective marketing strategy which contributes to achieving the organization’s goals
• Customer relationship management
• Liaise with the development team for client projects
• Other marketing activities as a part of high end marketing strategy of the organisation
• Periodic progress report for evaluation and analysis

Perks & Benefits

•  PF & ESI facility
• Pick up and drop available for all employee
• On-time salary
• 5 days a week, Saturday, Sunday fixed off
• Hike and appraisal
• Scopes of growth

Qualification & Eligibility

• Graduation in any stream (A marketing and management degree would be a plus)
• Proficiency in English (Required)
• At least 1 year of experience in Digital Marketing
• A data driven person with strong marketing skills (Preferred)
• Positive and resilient attitude with some negotiation skills (Required) 

About Company

We provide innovative IT and IT-enabled services to our clients across the globe. Anupam Technologies as a dedicated team caters to the strategic marketing & branding needs of various industries. Our innovative business processes ensure that our partners stand apart in the field of brand marketing and lead generation.