Customer Technical Support Representative

We are seeking an experienced Data Scientist with a proven track record in Machine Learning, Deep Learning, and a demonstrated focus on Large Language Models (LLMs) to join our cutting-edge Data Science team. You will play a pivotal role in developing and deploying innovative AI solutions that drive real-world impact to patients and healthcare providers.

Responsibilities

•           LLM Development and Fine-tuning: fine-tune, customize, and adapt large language models (e.g., GPT, Llama2, Mistral, etc.) for specific business applications and NLP tasks such as text classification, named entity recognition, sentiment analysis, summarization, and question answering. Experience in other transformer-based NLP models such as BERT, etc. will be an added advantage.

•           Data Engineering: collaborate with data engineers to develop efficient data pipelines, ensuring the quality and integrity of large-scale text datasets used for LLM training and fine-tuning

•           Experimentation and Evaluation: develop rigorous experimentation frameworks to evaluate model performance, identify areas for improvement, and inform model selection. Experience in LLM testing frameworks such as TruLens will be an added advantage.

•           Production Deployment: work closely with MLOps and Data Engineering teams to integrate models into scalable production systems.

•           Predictive Model Design and Implementation: leverage machine learning/deep learning and LLM methods to design, build, and deploy predictive models in oncology (e.g., survival models)

•           Cross-functional Collaboration: partner with product managers, domain experts, and stakeholders to understand business needs and drive the successful implementation of data science solutions

•           Knowledge Sharing: mentor junior team members and stay up to date with the latest advancements in machine learning and LLMs

Qualifications Required

•           Doctoral or master’s degree in computer science, Data Science, Artificial Intelligence, or related field

•           5+ years of hands-on experience in designing, implementing, and deploying machine learning and deep learning models

•           12+ months of in-depth experience working with LLMs. Proficiency in Python and NLP-focused libraries (e.g., spaCy, NLTK, Transformers, TensorFlow/PyTorch).

•           Experience working with cloud-based platforms (AWS, GCP, Azure)

Additional Skills

•           Excellent problem-solving and analytical abilities

•           Strong communication skills, both written and verbal

•           Ability to thrive in a collaborative and fast-paced environment

Company Description

Web Glaze Services is an IT company based in New Delhi. We specialize in web development, digital marketing, print media, and app services. With over 8 years of experience, we have successfully delivered more than 500 websites and have expertise in SEO/SMO to help establish your brand. Our team of dedicated professionals is committed to providing top-quality IT services with 24/7 support.

Role Description

This is a full-time on-site role for a Sales Executive at Web Glaze Services. As a Sales Executive, your main responsibility will be to generate new leads and maintain relationships with existing clients. Specifically, you will focus on sales for our education portal, which includes calling and building relationships with schools and parents. Additionally, you will be responsible for meeting sales targets, conducting sales presentations, negotiating contracts, and providing excellent customer service. You will also be expected to analyze market trends to identify opportunities for growth and to develop strategies to improve sales performance.

Qualifications

• Minimum 1 to 2 years of proven experience in sales, preferably in the IT or education industry
• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to build and maintain client relationships
• Knowledge of web development and digital marketing services
• Self-motivated with a results-driven approach
• Degree in Business Administration or related field
• Fluency in English and Hindi

Selected intern's day-to-day responsibilities include:

• Requirement gathering for web and app development projects.
• Managing a client’s portfolio.
• Understanding & drafting of Business Proposals.
• Identifying potential clients by researching their industries and competitors.
• Identifying industry trends and recommending changes to existing business strategies.
• Handling customers' pre-sales and post-sales queries.

Skills Required

Should have a Positive attitude.

Should be able to make reports and presentations.

Should be interested in writing blogs/forum.

Should be excellent at communication skills (written and verbal).

Should have knowledge of web & app technology.

• Strong in both Core and Apps side.
• Strong in Apps DBA areas, R12.1, R12.2, Cloning, Patching, Multinode, DMZ, Troubleshooting, Concurrent Manager, Sysadmin Activities 
• Strong in Core BDA areas , Architecture, Installation, Cloning, Patching, Performance Tuning, Standby , DG, RAC, OEM, Upgrade, Migration,Troubleshooting, Replication tool 
• Should be flexible for timng

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.

In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

Who are you at Glint ?

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

What will you do at Glint?

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

• Handling customer queries through inbound/outbound chat and phone calls.
• Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
• Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
• Help stakeholders understand changes in the voice of customers/partners. 
• Provide RCAs on hits and misses in business performances.
• Collaboratively work with the operation team. 

What we’re looking for:

•  Consistent performer who handles stressful situations and deadline pressures.
•  Experience of 1 - 3 years of experience in customer support.
• Also, freshers with good communication and wanted to work in startup 
• Candidates who have handled the non voice process will be preferred. 
•  Ability to work in a collaborative environment.
•  Empathy with a knack for understanding what a customer really needs and why they need it
•  Bachelor's degree in any discipline.

Skills we are looking for: 

• Strong customer engagement skills
• Strong communication skills 
• Very strong relationship skills 
• Good problem solving and analytical skills
• Demonstrated ability to develop creative solutions

Skills Required (Mandatory):

• Automation Testing- using Selenium Java

Roles and Responsibilities:

Experienced with automation tools -Selenium or Appium

Defect management tools (ie: JIRA) Scripting knowledge with Java Programming language 

Understanding of current technologies, Software Test Life Cycle (STLC), Agile and Iterative Development methodologies.

Identify and communicate test plan / cases to automate based on automation framework and approach Defect management tools (ie: JIRA).

Good to Have:

Jmeter, Saucelabs, Testfairy, Postman, Charles proxy, Logcat, etc.

Agile methodology.