Sr Customer Service Advisor

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

1. Passive Network Infrastructure Management

o   Perform installation, termination, and testing of network (LAN) cabling – Cat6, Cat6A, and Fiber Optic cables for small and routine network requirements.

o   Conduct network point verification, patch panel management, and labelling as per IT standards.

o   Responsible to manage the larger project of Network Cabling work outsourced to Vendor, and ensure that the installation has been done as per the industry’s standard & Simpolo requirements.

o   Handle basic switch port patching and un-patching based on IT team instructions.

o   Responsible for proper network rack setup, dressing, and housekeeping.

o   Identify and rectify basic cabling faults (damaged cable, patch cord issues, etc.).

o   Coordinate with OEMs and vendors during cabling upgrades or new rollouts.

2. CCTV Surveillance Setup Support

o   Install and configure CCTV cameras (IP and Analog) for small and routine requirements.

o   Responsible to manage the larger project of CCTV work outsourced to Vendor, and ensure that the installation has been done as per the Simpolo requirements and standard.

o   Perform daily health check and publish the report to management.

o   Ensure proper cabling, power supply, and network connectivity for CCTV devices.

o   Identify and rectify the CCTV related issue and ensure highes uptime of all the CCTV setup.

o   Coordinate with the surveillance team or vendors for DVR/NVR installation, configuration, and troubleshooting.

o   Perform physical checks and routine maintenance of cameras and cabling.

o   Document camera locations and maintain an updated asset inventory for CCTV equipment.

3. Asset Management

o   Perform asset tagging for all passive networking and CCTV-related equipment (IO ports, patch panels, switches, NVRs, cameras, etc.).

o   Maintain accurate and up-to-date asset records in the company’s IT Asset Management tool.

o   Update the system with new installations, replacements, or movement of assets.

o   Coordinate with the central IT asset team for audit, verification, and tagging activities.

4. Routine Maintenance & Support

o   Conduct regular health checks of passive network components (IOs, patch cords, racks, cables).

o   Perform preventive maintenance activities for CCTV and networking setup.

o   Support IT/network team during downtime, new setups, or relocations.

o   Assist in warehouse, plant, or office expansions involving network/CCTV setup.

5.2.5. Reporting & Documentation

o   Maintain accurate records of all cabling and CCTV-related work.

o   Update layout diagrams and port utilization records as instructed.

o   Escalate unresolved or critical issues to the internal IT team/vendor as per defined process.

Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.

We are a team of internet entrepreneurs who love yoga as much as we love science.

Our vision is to lighten thw load of humanity one breath at a time.

The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.

We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.



• Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
• Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
• Own the Live chat feature and inbound customer calls
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Create and present reports as required.
• Provide internal teams with constant feedback to improve products and processes as per valid customer needs.

Key skills required

• Proven customer support experience or experience as a client service representative
• Exposure to US customers, with excellent oral and written communication skills in English.
• Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
• A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
• Ability to work in fast paced and high pressure environment
• Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.

• Work closely with stakeholders and product managers to translate user needs and business requirements into visual designs that are minimalistic, easy to use, and emotionally engaging.  
• Design for different industry sectors and master in visual design.
• Implement visual principles and experiment with typography, colors and labelling layouts.
• Collaborate and review designs with other designers to ensure a consistent, integrated brand perception for a better user experience.
• Present and obtain approvals from design leaders, project stakeholders, and end-users to drive your designs to success.

• B.Des/M.Des or equivalent experience in packaging or graphic design with an amazing design portfolio. 1+ years of experience in packaging or graphic design.
• Proficient in abode creative suite.
• A good storyteller who generates empathy, craft a vision, design for impact, using written and verbal communication, presentation, and organizational skill
• A problem solver with ideas that challenge the status quo, together with the persistence – to bring them to life.

Responsibilities

• Managing small to medium teams with a focus on performance and talent retention
• Participate in creation and execution of product and technology roadmap with stakeholders.
• Collaborate with product managers and other leads/architects for building and delivering projects
• Ownership of front-end and back-end development work carried out with reusability, scalability, and testability of the projects
• Hire and mentor junior team members and coordinate their training
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment and stay compliant with security regulations
• Monitor reliability and performance of all customer-facing and internal projects
• Manage software development projects by setting requirements, goals, and timelines

Requirements

• Work experience as an engineering manager or in a similar senior-level position at an engineering department
• Experience in the Fintech space
• Extensive experience with cloud technologies (AWS preferred) and server-side technologies (Java preferred)
• Hands-on experience in back-end and front-end development
• Good understanding of SDLC using agile methodologies (SCRUM / Kanban / SAFe)
• Leadership abilities with a strategic mind
• Excellent project management skills
• BSc/MSc in Engineering, Computer Science or relevant field

We are looking to hire 2 to 4 Communication Designers at Cybage Software Pvt. Ltd., Pune location with proficiency in Adobe CC and animation / motion graphics and Video editing skills. They should have a commercial arts degree/ Diploma. Should have good English communication skills and be able to understand the brief and translate that into effective communication. Work independently and proactively with team and client.

Experience 7+ years

Must Have

• 1+ to 6 year’s development experience in Java/J2EE Development.
• 1+ years’ experience in Spring, Hibernate.
• 1+ years’ experience in developing REST API’s
• 1+ years’ experience in developing Spring boot applications.
• Hands-On experience in Unit testing.
• Hands On experience in MVC frameworks –AngularJS/Angular7/8
• Understanding of Micro services.
• Understanding of Agile Methodologies.
• Working experience with DB technologies
• Strong analytical and problem-solving skills.
• Aptitude for innovation, working independently and thinking ‘outside of the box’.