Sr Customer Service Advisor

Position Title: Software Development Engineer (SDE-2)

Department: Engineering & Product

Location: Pune, Maharashtra (Remote)

Employment Type: Full-Time

Compensation: Competitive, commensurate with market standards and experience

ORGANISATION OVERVIEW:

Growloc Private Limited is a leading Agri-tech enterprise in India, specialising in Internet of Things (IoT) solutions for modern farm management. We are committed to empowering farmers through innovative technology that optimises resource utilisation, enhances crop yields, and ensures the delivery of consistent, quality produce.

Backed by a team of purpose-driven professionals, Growloc Private Limited is at the forefront of building a more sustainable, efficient, and productive future for Indian agriculture. Our work sits at the intersection of technology and rural impact — and every product we ship makes a difference.

POSITION SUMMARY:

We are seeking an experienced and results-driven MERN Stack Engineer (SDE-2) to join our growing Engineering team. The ideal candidate will possess a deep understanding of Data Structures and Algorithms (DSA), a proven ability to apply Design Patterns, and expertise in Low-Level Design (LLD) to architect and implement robust, scalable, and efficient full-stack solutions. This role is critical for building and maintaining high-quality, lean engineering environments that value smart development practices, quality-first thinking, and the strategic use of modern AI-assisted development tools.

KEY RESPONSIBILITIES:

•       Design, build, and maintain robust full-stack applications leveraging MongoDB, Nest.js, React.js, and Node.js, ensuring optimal performance, scalability, and maintainability through the judicious application of efficient algorithms, established design patterns, and sound Low-Level Design (LLD) principles.

•       Take complete ownership of features from architectural design through production deployment, utilising modern CI/CD workflows including GitHub Actions, Vercel, and AWS.

•       Integrate and strategically leverage AI-assisted development tools (e.g., GitHub Copilot, ChatGPT) to accelerate development velocity, improve documentation quality, and streamline test authoring.

•       Author and maintain comprehensive unit, integration, and end-to-end test suites to uphold rigorous code quality standards.

•       Collaborate cross-functionally with Product, Data, and Hardware teams within an agile, lean delivery framework to drive frequent, high-quality releases.

•       Ensure consistent performance, responsiveness, and scalability across both frontend and backend systems.

REQUIRED QUALIFICATIONS & SKILLS:

Educational Qualification

•       Bachelor's degree or higher in Computer Science, Information Technology, or a related engineering discipline.

Technical Skills

•       2–5 years of professional experience building production-grade applications on the MERN stack (MongoDB, Express.js, React.js, Node.js).

•       Strong proficiency in Data Structures and Algorithms (DSA), with the ability to analyse problem complexity and implement optimised solutions.

•       Demonstrable experience with various Design Patterns (e.g., MVC, Singleton, Factory, Observer) and their practical application in building scalable and maintainable software systems, coupled with a strong understanding of Low-Level Design (LLD) principles for modular and efficient code architecture.

•       Strong proficiency in frontend architecture, including React Hooks, Context API, and/or Redux.

•       Solid understanding of Node.js, Express.js, RESTful API design, and MongoDB schema design.

•       Hands-on experience with CI/CD pipelines, Git-based workflows, and cloud deployment on AWS or equivalent platforms.

•       Proficiency with automated testing frameworks such as Jest, Mocha, and/or Cypress.

•       Demonstrated use of AI-assisted coding tools integrated into day-to-day development practices.

PREFERRED QUALIFICATIONS (GOOD TO HAVE):

•       Exposure to IoT systems or prior experience with hardware device integration.

•       Experience with real-time data technologies, including WebSocket.

•       Professional background in agriculture, climate-tech, or rural technology sectors.

•       Working knowledge of TypeScript or serverless computing architectures.

KEY COMPETENCIES:

•       Strong problem-solving ability and analytical thinking, with a focus on applying Data Structures and Algorithms and Low-Level Design (LLD) principles to solve complex technical challenges efficiently and effectively.

•       High ownership mindset with the ability to drive features independently.

•       Effective cross-functional communication and collaboration skills.

•       Adaptability and willingness to work in a fast-paced, lean startup environment.

•       Commitment to code quality, continuous improvement, and engineering best practices.

Mandatory (Experience 1): Minimum 4+ years of experience in user analytics or behavioural data analysis, focusing on user app and web journeys

Mandatory (Experience 2): Experience in analyzing clickstream and behavioral data using tools such as Google Analytics, Mixpanel, CleverTap, or Firebase

Mandatory (Skills 1): Hands-on experience in A/B testing, including hypothesis design, experimentation, and result interpretation.

Mandatory (Skills 2): Strong analytical ability to identify behavioral patterns, anomalies, funnel drop-offs, and engagement trends from large datasets.

Mandatory (Skills 3): Hands-on proficiency in SQL, Excel, and data visualization tools such as Tableau or Power BI for dashboard creation and data storytelling.

Mandatory (Skills 4): Basic understanding of UX principles and customer journey mapping, collaborating effectively with UX/CX teams

Mandatory (Company): B2C product Companies (fintech, or e-commerce organizations with large user behavior dataset is a plus)

Mandatory (Note): Don't want data analysis but business/product/user analysts

Preferred

Strong Recruitment / Talent Acquisition focused-profile

Mandatory (Availability) - Must be available immediately, to join from client office location in Indiranagar, Bengaluru (5 Days WFO)

Mandatory (Experience 2) - Must have strong experience in hiring for Product, Tech and Design roles.

Mandatory (Company) - Small Recruitment Agency (Not more than 50 Employees) OR Small / Early-stage Startup

Preferred

Preferred (Company) - Early-stage Tech Startup

• Education: BE/MCA or equivalent.
• Solid experience in software testing, with a combination of development experience being a plus.
• Good knowledge of web and mobile testing principles and techniques.
• Familiarity with various technologies, including Web and Client-Server.
• Good understanding of testing methodologies, such as Waterfall, Agile, and Iterative.
• Competent in functional testing (manual and automation) with a good understanding of basic testing techniques.
• Hands-on experience with testing tools relevant to web and mobile testing (e.g., Selenium, Appium).

About Us:

At Clickretina, we are looking for a SEO Executive to join our team. We’re a growing company focused on digital marketing, and we need someone who can help us manage and improve our online marketing strategies. If you have experience with SEO and enjoy working with data to make smart decisions, we want to hear from you!

Role Overview

As an SEO Executive, you will be responsible for optimizing website content to improve search engine rankings and drive organic traffic. They conduct keyword research, implement on-page and off-page strategies, and analyze performance using tools like Google Analytics. Their goal is to increase visibility and enhance user engagement on digital platforms.

Job description

• Research and implement search engine optimization recommendations.
• Research and analyze competitor on-site and off-site SEO strategies for better insights.
• Develop and implement a link-building strategy.
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
• Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords.
• We are looking for an experienced SEO expert to lead and manage all search engine optimization strategies and delegate work to other SEO experts.
• You will be responsible for managing all SEO activities such as content strategy, link building, and keyword strategy to increase rankings on all major search networks.

Skills Required:

• Minimum 1 year proven experience working in SEO
• Must have a local SEO strategy and plan based on experience.
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• In-depth experience with website analytics tools (e.g., Google Analytics, WebTrends).
• Knowledge of ranking factors and search engine algorithms.
• Up-to-date with the latest trends and best practices in SEO.

Interested candidates can fill out the form -https://clickretina.com/job-application-form/

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.

• 2+ years of work experience in consumer-facing high traffic (millions of concurrent users) mobile applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well-versed with building apps for various screen densities and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture, etc.
• Experience in optimizing all important parameters like network utilization, application size, and battery.
• Experience with kotlin, coroutines, dagger, retrofit, Rx-android, and android architecture components, etc.
• Should have used mock frameworks, modular code design, and popular design patterns.

• Good grasp of algorithms, design patterns, memory management, and multithreaded programming.
• Experience with SAAS platforms for mobile development like Analytics, Push Notifications, Cloud Storage, Ad Networks, etc.
• Hands-on experience with Android's debugging, unit-testing, memory, and performance optimization tools.
• Experienced in databases like SQLite, ROOM DB.
• Experience in using Device hardware integrations like GPS, Camera, etc.
• Experience with performance and memory tuning with tools.
• Knowledge of engineering practices like CI-CD.
• Strong communication and team collaboration skills.
• Experience in iterative development methodologies like Agile.