Sr Customer Service Advisor

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA.

InSnap has grown to be a family of some of the best talent from around the world who have empowered thousands of businesses to achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novel solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Job description:

Eligibility Criteria:

·      Comfortable using AI tools (ChatGPT, MidJourney, Canva AI, Jasper, etc.) to create content, designs, and email copy.

·      Willingness to learn SaaS marketing automation tools (ActiveCampaign, n8n, Chameleon etc.).

·      Basic skills in copywriting, design, and analytics.

·      Basic understanding of HTML & CSS

·      Strong problem-solving ability and curiosity to experiment.

·      Process-driven with an eye for detail (QA before things go live).

Key Responsibilities:

·      Working on end-to-end email marketing operation including creating content, designing and putting emails in Automation.

·      Executing email campaigns and tracking results.

·      Optimizing Emails & Automation workflows for user activation, engagement, conversion and upgrades.

·      Researching topics that interest our target audience the most and creating Lead Magnets on the same.

·      Staying up to date with Advanced Marketing Strategies for Effective Campaigns.

·      Working on different tools like Mixpanel, Chamelon etc. for improving user experience and activation.

Aarohan Agri Products Pvt. Ltd.

We are looking for a passionate Entry-Level Full Stack Developer (MERN Stack) to join our team. Freshers and candidates with up to 1 year of experience are welcome to apply.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

The Gynaecologist Consultant plays a crucial role in providing specialized medical care and treatment to patients, focusing on reproductive health and wellness. They are responsible for diagnosing and treating various gynaecological conditions, performing surgical procedures when necessary, and offering comprehensive care to pregnant women. Their expertise is vital in ensuring the overall well-being of women at different stages of life.

Key Responsibilities:

• Evaluating and diagnosing gynaecological conditions and disorders.
• Performing surgical procedures such as hysterectomies, laparoscopies, and cesarean sections.
• Providing prenatal care and monitoring pregnant patients throughout their pregnancies.
• Ordering and interpreting diagnostic tests and medical imaging.
• Developing and implementing treatment plans, including medications and therapies.
• Consulting and collaborating with other healthcare professionals, such as obstetricians, oncologists, and urologists.
• Conducting routine check-ups and screenings for patients.
• Offering counselling and guidance on reproductive health, contraception, and family planning.
• Keeping detailed and accurate medical records of patients' diagnoses, treatments, and outcomes.
• Participating in medical research and staying updated with advancements in gynaecology.
• Providing education and support to patients and their families.
• Adhering to medical ethics and legal regulations in healthcare practices.
• Participating in multidisciplinary team meetings and conferences.
• Contributing to the training and supervision of medical staff and interns.
• Ensuring a compassionate and patient-centered approach in all aspects of care.

Required Qualifications:

• Doctor of Medicine (MD) degree from an accredited medical school.
• Board certification in Obstetrics and Gynaecology.
• Licensure to practice as a Gynaecologist in the relevant state or country.
• Proven experience as a Gynaecologist Consultant in a hospital or clinical setting.
• Proficiency in performing gynaecological surgeries and procedures.
• Strong knowledge of reproductive medicine, infertility, and menopausal management.
• Excellent interpersonal and communication skills for patient care and collaboration with medical colleagues.
• Ability to handle high-pressure situations with empathy and professionalism.
• Commitment to continuous learning and staying abreast of medical advancements.
• Understanding of medical ethics, patient confidentiality, and informed consent.
• Experience with electronic medical records (EMR) and healthcare information systems.
• Ability to work effectively within a diverse healthcare team.
• Attention to detail and strong analytical skills for accurate diagnosis and treatment planning.
• Willingness to work flexible hours, including on-call shifts and weekends.

Publicis Sapient Overview:

The Senior Associate People Senior Associate L1 in Data Engineering, you will translate client requirements into technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution 

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Job Summary:

As Senior Associate L1 in Data Engineering, you will do technical design, and implement components for data engineering solution. Utilize deep understanding of data integration and big data design principles in creating custom solutions or implementing package solutions. You will independently drive design discussions to insure the necessary health of the overall solution

The role requires a hands-on technologist who has strong programming background like Java / Scala / Python, should have experience in Data Ingestion, Integration and data Wrangling, Computation, Analytics pipelines and exposure to Hadoop ecosystem components. Having hands-on knowledge on at least one of AWS, GCP, Azure cloud platforms will be preferable.

Role & Responsibilities:

Job Title: Senior Associate L1 – Data Engineering

Your role is focused on Design, Development and delivery of solutions involving:

• Data Ingestion, Integration and Transformation

• Data Storage and Computation Frameworks, Performance Optimizations

• Analytics & Visualizations

• Infrastructure & Cloud Computing

• Data Management Platforms

• Build functionality for data ingestion from multiple heterogeneous sources in batch & real-time

• Build functionality for data analytics, search and aggregation

Experience Guidelines:

Mandatory Experience and Competencies:

# Competency

1.Overall 3.5+ years of IT experience with 1.5+ years in Data related technologies

2.Minimum 1.5 years of experience in Big Data technologies

3.Hands-on experience with the Hadoop stack – HDFS, sqoop, kafka, Pulsar, NiFi, Spark, Spark Streaming, Flink, Storm, hive, oozie, airflow and other components required in building end to end data pipeline. Working knowledge on real-time data pipelines is added advantage.

4.Strong experience in at least of the programming language Java, Scala, Python. Java preferable

5.Hands-on working knowledge of NoSQL and MPP data platforms like Hbase, MongoDb, Cassandra, AWS Redshift, Azure SQLDW, GCP BigQuery etc

Preferred Experience and Knowledge (Good to Have):

# Competency

1.Good knowledge of traditional ETL tools (Informatica, Talend, etc) and database technologies (Oracle, MySQL, SQL Server, Postgres) with hands on experience

2.Knowledge on data governance processes (security, lineage, catalog) and tools like Collibra, Alation etc

3.Knowledge on distributed messaging frameworks like ActiveMQ / RabbiMQ / Solace, search & indexing and Micro services architectures

4.Performance tuning and optimization of data pipelines

5.CI/CD – Infra provisioning on cloud, auto build & deployment pipelines, code quality

6.Working knowledge with data platform related services on at least 1 cloud platform, IAM and data security

7.Cloud data specialty and other related Big data technology certifications

Job Title: Senior Associate L1 – Data Engineering

Personal Attributes:

• Strong written and verbal communication skills

• Articulation skills

• Good team player

• Self-starter who requires minimal oversight

• Ability to prioritize and manage multiple tasks

• Process orientation and the ability to define and set up processes

Requirements:

• Hands on Experience on OneStream or Hyperion Planning/Essbase Applications.
• Implementation experience including Building application, modules, writing Business rules is must
• Must have Vb.net scripting experience or Essbase Calculation expertise is mandatory
• Hyperion Planning & Essbase is plus
• Cloud experience is preferred (Azure, GCP)
• Hands on Experience with SQL Server and RDBMS systems
• Understanding of Finance Business Functions (Budgeting, Forecasting), Financial Reporting

Position: PHP / MYSQL Developer & NodeJS / MongoDB Developer 

  -  The selected candidate is required to work on Core PHP or NodeJS/MongoDB. 

  -   Building web services for Mobile applications. 

   Selected candidate will be a part of product development team and have to manage both maintenance and enhancement projects. 

As a PHP Developer: 

1. You love an Agile work culture and deliver as per plan  
2. You're a lively person who's passionate on what you do  
3. You're a nonstop learner and enjoy sharing the learning to your juniors 
4. You're socially connected with the team and helping others team voluntarily. 
5. You're tech- expertise and effective in tools operation and automate the regular process  
6. You're someone who loves problem- working by seeing the occasion in every challenge and you enjoy learning from failures  
7. Honestly share your experience, feedback, challenges, learning and emotions for the day in your daily diary. 
8. Think of user needs instead of system needs 

Skills & Expertise we look for: 

1. Hands-on experience in Core PHP and MySQL Database 
2. Design and implement the Restful services. 
3. Familiar with HTML, CSS, jQuery, JavaScript 
4. Good knowledge in front-end frameworks such as Angular JS / React JS 
5. Good knowledge in gathering requirements, creating technical specifications, architecture documents and project planning 
6. Maintain and improve the performance of the applications.  
7. Should good in evaluate and implement new technologies to maximize development efficiency and improve the applications. 
8. Should good in communication skills and ability to work closely with diverse teams in a fast-paced environment. 
9. Should have some experience in integrating projects with third-party vendors