Sr Customer Service Advisor

Job Responsibilities -

● Identifying and onboarding the potential DSAs and Channel partners from open market

● Build and strengthen relationships with new and existing partners to drive business targets

● Provide day to day operational support to your channel partners

● Responsible for driving monthly sales targets and respective business metrics

Job Requirements -

● Excellent sales skills, e.g. rapport building and negotiation skills

● Good written and verbal communication skills

● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and

LAP)

● Own Conveyance and strong local industry network are preferred for this role

● Fluency in the regional language will be an additional benefit

Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 22nd July 2023 at our office in Mumbai, Seepz, Andheri East.

In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.

As a Product Technical Analyst at Zycus, you will:

• Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
• Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
• Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
•  Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
•  Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
• Evaluate and suggest innovative solutions and workarounds for customer requirements
• Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
• Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.

Job Requirement

• Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
• Experience Level: 0-1 years
• Strong written and verbal communication skills
• Willingness to work 24*7 shifts .
• Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
• Ability to collaborate with various internal and external stakeholders
• Ability to learn, execute and excel. Multitask and work with priorities

Salary Range: INR 4,50,000 to INR 5,00,000

Walk In Drive Date: 22nd July, 2023

Time: 10:000 AM to 4:00 PM

Job Description

We are looking for a Frontend developer with ReactJS experience to join our team at Sprouts

Responsibilities

• Code highly scalable software components based on the latest version of React, Redux, RxJs, CSS, HTML
• Build UI and visualization for showing massive data and user workflows
• Build complex web applications using TypeScript and related technologies
• Build highly reusable and shared components as part of our next-generation UI Platform. All team members play a pivotal role in the success of the product, with everyone sharing a voice in product, experience, and engineering.
• Translate designs from wireframes and low-fit prototypes provided by the UI/UX
• Contribute to the UI style guides and a UI component library, creating reusable components
• Write application interface codes using JavaScript following react.js workflows

Requirements

Experience: 3+

Role: Software Engineer – the final role will depend on the candidate’s experience and credentials

Education: BE/B. Tech/MCA/M.Sc./MTech

Technology Stack: React, Redux, RxJs, CSS, HTML

Role: CLIENT SERVICING - PERFORMANCE MARKETING

Company Industry: Marketing and Advertising

Experience: 2-5  years

Education: Bachelor’s degree or equivalent

Salary Bracket:  - 8L

You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn. 

RESPONSIBILITIES:

• Responsible for achievement of digital marketing objectives of our clients
• Oversee overall quality of work being delivered on the account
• Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels

• Experience in fronting client relationships directly

• Handling operations and client management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Strategizing and executing campaigns for clients.
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

REQUIREMENTS:

• Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.

• Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.

.

• Should have worked on social media calendar and interactions
• Should have advertising agency experience

Job description

Responsibilities and Duties:

· Use a variety of languages in order to create user-friendly web pages

· Define visual interfaces that adhere to and extend wireframes and specifications

· Build, maintain and improve company and client websites

· Work in a creative environment with a team of other professionals

· Optimize web applications for maximum speed, usability, and accessibility

· Actively seek to understand business requirements to develop solutions

· Keep up to date on the latest and emerging technologies as it relates to the position

· Use strong problem-solving skills with the drive to find solutions prior to escalation

Desired Candidate Profile

· At least 4-7 years of experience as a Web Developer

· Proficiency with HTML5, CSS3, Sass or LESS, Bootstrap 4, jQuery, JavaScript.

· Translate UI/UX design to actual code

· Person have basic knowledge of Adobe Photoshop.

· Person should be in good practices to develop clean, short and optimized html/css code.

· Basic Knowledge of Backend framework (Laravel, Codeigniter, etc) to work on view part

· Understanding of version control (GitHub, bitbucket, SVN)

· Proficient in Optimize Website for maximum speed and scalability

· Person should have expert in Responsive website designing.

· Must have expertise to make SEO compatible html codes.

· Strong critical thinking, troubleshooting and problem-solving skills

· Sense of ownership and pride in your performance and its impact on success

· A positive and friendly attitude

· Good time-management skills

· Great interpersonal and communication skills

• Deploy daily campaigns and triggered flows to a combined audience for key channels - email, SMS and push notifications. Execute A/B tests to optimize campaigns for revenue and engagement.
• Oversee and optimize marketing automation strategies to drive customer retention and sales, including lifecycle emails, personalized triggers, and daily campaigns.
• Maintain, publish, and optimize regular (daily, weekly, monthly, quarterly) reports  that track channel and customer-level performance.
• Provide regular reporting and analysis on campaign performance with clear direction to the team on what they can try to do differently to drive increased performance.
• Translate reporting insights into recommendations for the marketing team and cross-functional partners on how to drive sales and increase customer performance and LTV.
• Define and implement the testing agenda for campaigns and automation flows including segmentation, messaging, frequency, send day/time, personalization, etc.
• Manage promotional codes calendar, including sharing promo codes with our affiliate partners, making sure the team is aware of the promotional strategy and that it is implemented across channels.
• Develop new segmentation and targeting strategies based on customer data and business needs.
• Develop customer-facing tests to maximize customer engagement and lifetime value.
• Support project scoping to grow available data and assist with data migration between systems, as well as checking for data quality/integrity.
• Monitor competitive landscape to identify industry trends and best practices
• Analysing customer behaviour and developing aggressive retention strategies.

About the Role:

We are looking for passionate and highly motivated Technologist who has delivered rock solid software solutions for industry leading enterprises with lean and agile teams. We are looking for an engineer with a strong technical background, thorough understanding of testing methodologies, a passion for quality, and a desire to make a positive change in our products. 

Roles & Responsibilities

• Work on FieldEZ product development
• Perform requirements analysis, design, coding, unit testing, reviewing and implementation
• Work closely with the manager to prioritize the requirements based on technical dependencies for product development
• Provide mentoring and coaching to junior team members
• Team management and customer management

Skills & Experience

• 5 to 7 years of experience in Information Technology
• Deep understanding and hands on experience in Core Java, J2EE, JavaScript, HTML, Spring, Spring Security, Spring Boot, Microservices, Hibernate, JPA, CSS3, Angular 2+, Jquery, SQL, MySQL, PostgreSQL, Scripting, Stored Procedures, Jenkins, Git
• Experience with REST APIs
• Work on Design patterns, UML Design (Any UML tool is fine), Application and DB clustering.
• Very good understanding of database (MySQL or Oracle), knowledge in query performance optimization
• Knowledge of development lifecycle, standards, approaches, utilities, and environment
• Exposure to responsive / progressive web development would be an added advantage.

Educational Qualification

B.Tech/ B.E or M.Tech/M.E (Computer Science/Information Technology/Electronics & Communication/ Information Science) , MCA from a reputed School and University.