Customer care Executive

Product Based Client:

A multinational technology and e-commerce company based in the United States is widely recognized as one of the world's largest online retailers. In addition to e-commerce, it is a major player in cloud computing through its cloud services division and has expanded into areas such as streaming services, artificial intelligence, and smart devices.

Essential Job Functions:

Top 3 responsibilities

• Taking for operational work.

• Monitoring data pipelines.

• Addressing/Triaging customer tickets

Qualifications:

Exp: 1+ Years

• Skillset:Core Java, Data Structures, Al

Responsibilities:

• Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements
• Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation
• Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments
• Execute the Content Calendar by building and delivering on the roadmap set by the management
• Work closely with the creative teams to represent the content in the most suitable visual format
• Suggest ways to further improve the quality of the documentation

Requirements:

• Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication
• 0 to 2 years of experience in technical content writing
• Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content
• Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers
• Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics
• Ability to identify issues, challenges, and gaps associated with the content
• Ability to understand briefs and translate briefs into high-quality product collaterals
• Passion for technology, communication and strong understanding of the industry and organization’s mission
• Basic understanding of web technologies and programming languages to publish viral tech blogs
• Excellent command over written and verbal communication
• Adept at Multitasking, creative thinking and working independently

Sales Head – Enterprise Security and Cloud(National Role)

Job Sector: IT, Software

Job Type: Permanent

Location: Mumbai

Experience: 18 - 25 Years

Salary: 35 - 50 LPA

Education: Any Professional

Notice Period: max 30 Days       

Key Skills: enterprise sales, enterprise security solutions, security solutions

Interviewer Comment: Webx for interview

Contact at triple eight two zero nine four two double seven

Key Notes: Candidate should ONLY be from enterprise security solutions.

ROLES & RESPONSIBILITIES:

1. Business Strategist:

• Establish a strategy and execute a sales approach plan.
• Building a cadence for effective reviewing, monitoring & tracking business health.
• Domain expertise across industry verticals like Manufacturing, Telecom, Govt/PSUs, Health Care & BFSI.

1. Business Management

• Excellence in business forecasting accuracy. § Market intelligence. § Strategizing market positioning statements of solutions/services offered. § Achieve establishedrevenue and profit targets. § Account receivables targets to be made in time without defaults

1. Drawing Leverage:

• Collaborating with Presales, Practice & Delivery. § Recognizing & establishing strong partner eco-system. § Setting clear objectives & expectations from Business Support Functions.

1. Building a High-Performance Team of Over-Achievers

• Acquired Sales Certifications related to solutions & services. § Nurture a positive, high-energy, high-performance culture among your team members. § Business experts & technology aware.

1. KRA’s

• Engage with the customer in their digital transformation and deliver sales results and contribute to revenue growth for Securityand Cloud services in ISL’s Key verticals §Analysing client’s business, goals, strategies, industry trends and directions to develop compelling value propositions for the client that result in a win

RELEVANT YEARS OF EXPERIENCE:

• 15+ years of sales-leadership experience spanning across Enterprise Security & Cloud

EDUCATION:

• Bachelor or Post Graduate in Engineering.
• Post-Graduation in Business Administration is preferred.

Experience:

• Minimum 10 years of selling Enterprise Security solutions & services, including Threat Intelligence & Response, Identity & Access Management, Data Loss Prevention, Threat Migration, Security & Vulnerability Management, Intrusion Prevention System, Enterprise Risk & Compliance, Managed Security &Professional Solutions and Cloud Application Development & Maintenance services, Cloud Infrastructure Services, Application Development & Maintenance services § To build, maintain and lead sales in Enterprise Security & Cloud, with more focus on Enterprise Security. § Must have good knowledge of Indian IT services market § Excellence in penetrating into Enterprise Security solutions & services and Cloud, for various industry verticals like Manufacturing, Telecom, Govt/PSUs, Health Care, BFSI, Retail, IT & Tele-Communications, Other End-User Industries, etc. § Must have lead a sales team of at least 25 people selling the above mentioned Services § Must have brought in new sales of at least 75 Cr -100 Cr in Software Services in Domestic market meeting the margin requirements each year. § Able to build high performance sales team. § Need to mentor team and lead from the front. § Good ability to be able to understand market trend and work closely with Tech team to build new services § Ability to set sales target to the team and help to realize the same as a team

Position: ETL Developer

Location: Mumbai

Exp.Level: 4+ Yrs

Required Skills:

* Strong scripting knowledge such as: Python and Shell

* Strong relational database skills especially with DB2/Sybase

* Create high quality and optimized stored procedures and queries

* Strong with scripting language such as Python and Unix / K-Shell

* Strong knowledge base of relational database performance and tuning such as: proper use of indices, database statistics/reorgs, de-normalization concepts.

* Familiar with lifecycle of a trade and flows of data in an investment banking operation is a plus.

* Experienced in Agile development process

* Java Knowledge is a big plus but not essential

* Experience in delivery of metrics / reporting in an enterprise environment (e.g. demonstrated experience in BI tools such as Business Objects, Tableau, report design & delivery) is a plus

* Experience on ETL processes and tools such as Informatica is a plus. Real time message processing experience is a big plus.

* Good team player; Integrity & ownership

Job description:

We are seeking a Social Media Specialist to join our team. The ideal candidate should have 2-3 years of experience in managing social media accounts and campaigns for brands. The role involves developing and executing social media strategies that align with the brand's goals and objectives, as well as engaging with followers and analysing data to improve performance.

Responsibilities:

• Create and execute social media campaigns across various platforms, including Facebook, Twitter, Instagram, and LinkedIn.
• Develop and maintain a social media content calendar that aligns with the brand's marketing goals and objectives.
• Collaborate with the marketing team to ensure social media messaging aligns with overall marketing messaging and brand guidelines.
• Engage with followers, respond to comments and messages, and build relationships with the community.
• Analyze social media metrics and create reports to track performance and identify areas for improvement.
• Stay up-to-date with industry trends, platform updates, and emerging social media technologies to continuously improve the brand's social media presence.
• Manage social media advertising campaigns, including creating ads and tracking performance metrics.
• Work with influencers and brand ambassadors to develop partnerships and campaigns that align with the brand's goals.
• Monitor social media channels for brand mentions and engage with users to address any issues or concerns.
• Support other marketing initiatives as needed.

Requirements:

• Bachelor's degree in marketing, communications, or a related field.
• 2-3 years of experience managing social media accounts and campaigns for brands.(7lakh)
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of social media platforms, tools, and best practices.
• Experience with social media management and analytics tools, such as Hootsuite, Sprout Social, and Google Analytics.
• Knowledge of social media advertising, including Facebook Ads and LinkedIn Ads.
• Experience working with influencers and managing partnerships.
• Ability to work independently and as part of a team.
• Creative and innovative mindset.

Roles & Responsibilities:

1. ·       Identifying quality lead and bringing up the projects for the company through different online platforms
2. ·       Bidding on various portals like PPH/ GURU/ UPWORK / Freelancer and other relevant online platforms
3. ·       Handle the initial discussions and collect the strategic information about the prospects
4. ·       Understand complex project requirements and prepare proposal /bid to generate leads
5. ·       Continue prospect engagement and account management throughout the sales cycle until closure.
6. ·       Independently collaborate with the technical team for presentation with prospects.
7. ·       Scout for new bidding platforms and websites to catch out the opportunities.
8.  
9. Skill & Experience Required
10. ·       Excellent verbal and written communication skills, capable of converting the prospect with good linguistic ability.
11. ·       Must have 1-3 years of experience in Web Development & Mobile Apps project acquisition and closure through the online bidding platforms.
12. ·       Experience with lead generation and prospect management via various online platforms.
13. ·       Must have sound technical knowledge of advanced Web and Mobile technologies trending today.
14. ·       Lead generation through LinkedIn, database, and other social networks.
15. ·       Ability to handle the sales independently or as part of a team
16.  
17. Education: Degree/ any diploma

Job Description

• Participate with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
• Implementing designs and coordinating the required backend for it.

• Work on back-end development tasks and designing architecture for the

• Efficient usage of database technologies such as MySQL, MongoDB, Elasticsearch, Redis etc. as part of the dev work.
• Perform research and find opportunities to utilise web development best practices, form guidelines to improve system productivity, and work on scaling and monitoring.
• Work with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
• Coordinate with multiple junior team members for the development of the tasks & projects.

• Bachelor's degree in Computer Science or related field.
• Experience 2 - 6
• Built an application from scratch
• Strong fundamental knowledge of any backend language such as Java,            NodeJS, Spring Boot etc.
• Experience with Backend Web
• Strong computer science fundamentals.
• The ability to own end to end responsibility - right from requirement to release. Willingness and enthusiasm drive to learn new technologies

Huge Requirements for Top MNC's!!

Walk in with Resume, walk out with offer letter,

One day interview process... two rounds of interview

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry:BPO / Call Centre / ITES

• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

• Role Category:Voice

• Role:Associate/Senior Associate

• Employment Type:Permanent Job, Full Time

About The company:

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant / house as per the requirement

of customer

• Dial outbound and attend inbound calls of customer and leads

• Use internal tools and methods to provide best possible service to the

customer

• Negotiate with leads on behalf of customer

• Keep customer up-to date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.

Regards

Sravani N S.

HR-Executive

Sarjapur Road.