Customer care Executive

About The Role

We are seeking a talented and driven SEO and Copywriting Specialist to join our small but mighty marketing team. In this role, you will be responsible for creating compelling, high-quality written content that aligns with SEO best practices, driving both organic traffic and engagement. You will work closely with the marketing team and our business leaders to optimize content for search engines while maintaining a clear and consistent brand voice across all digital platforms.

Key Responsibilities:

• SEO Strategy & Implementation:
• Conduct keyword research to identify high-traffic, relevant keywords and phrases.
• Optimize on-page SEO elements, including title tags, meta descriptions, headers, and images.
• Perform regular audits of website content to ensure it aligns with SEO best practices and make necessary updates.
• Track and analyse SEO performance metrics, including search rankings, organic traffic, and conversion rates, using tools like Google Analytics and SEMrush
• Copywriting & Content Creation:
• Write engaging, high-quality copy for website landing pages, email campaigns, social media posts, and more
• Craft compelling headlines, CTAs, and persuasive copy that enhances user experience and drives conversions.
• Contribute creative ideas for campaign development
• Ensure all content aligns with the organisation's mission and value
• Content Optimization:
• Edit and proofread copy to ensure it is grammatically correct, clear, and aligned with the brand voice.
• Implement best practices for content formatting, including keyword placement, internal linking, and content structure, to improve SEO ranking.
• Stay up to date with industry trends, search engine algorithm updates, and content marketing best practices to continuously improve content strategies.
• Reporting & Analysis:
• Prepare regular reports on SEO and content performance, analysing key metrics and identifying areas for improvement.
• Utilize A/B testing to optimize the effectiveness of content and landing pages.

Key Skills and Qualifications:

·      Proven experience (1-3 years) in SEO, copywriting, or content marketing.

• Strong understanding of SEO principles and techniques, including keyword research, on-page SEO, and technical SEO.
• Proficient in using SEO tools such as Google Analytics and SEMrush
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Ability to write clear, concise, and engaging content tailored to different audiences.
• Familiarity with content management systems (e.g., WordPress) and basic HTML.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple projects simultaneously.

We are seeking a highly creative and experienced Video Editor to join our marketing

team. The ideal candidate will have a minimum of 2 years of experience working as

a video editor, with a strong background in Adobe Premiere Pro, Adobe After

Effects, Adobe Illustrator, and Adobe Photoshop. The candidate will also have a

good understanding of 2D animation, and be proficient in using Figma.

Responsibilities:

 Edit and create engaging video content for various marketing campaigns,

including Facebook and Google ads

 Work closely with the marketing team to ensure all videos align with campaign

goals and objectives

 Utilise Adobe Premiere Pro and Adobe After Effects to edit and enhance

video footage

 Use 2D animation skills to bring visual elements to life in videos

 Utilise Figma to create visual assets for videos

 Collaborate with the marketing team to ensure that all videos are on-brand

and aligned with the overall marketing strategy

 Stay up-to-date on the latest video editing techniques and trends

 Continuously strive to improve the quality of video content produced by the

marketing team

Requirements:

 Minimum of 2 years of experience working as a video editor

 Strong background in Adobe Premiere Pro and Adobe After Effects

 Good understanding of 2D animation

 Proficiency in using Figma

 Experience creating Facebook and Google ads

 Strong creative skills and ability to think outside the box

 Strong attention to detail and ability to work in a fast-paced environment

 Excellent communication and collaboration skills

: 

 Become a part of 500K to 2.5Mn and above the growth journey of this fastest

growing consumer startup.

 Earn good karma by serving mums and mums-to-be

 Too lazy to cook food? We have got your lunch covered with an amazing list

of new items every day

 ESOPs

 Comprehensive Health Insurance plans

Job Description:

• Meeting with corporate /institutional customers and assessing their insurance requirements, capture key demographics and present them with viable proposals.

• Network and engage with CFO/HR heads and other key decision-makers in the company

• Develop, maintain and retain excellent relationship with clients.

• Achieve revenue targets

• Ensure client Acquisition and help in increasing the revenue for the company with new business and cross sell opportunities

• Prepare client Road Map for the Upcoming corporate Renewal in the General Insurance Business

• Interacting with client to gather the required set of information to offer best insurance program to corporate

• Understanding the business process of the client and suggesting the proper insurance policies along with value added cover

• Handling corporate client in direct channel /Agency channel for General Insurance.

• Report daily MIS and tracking of targets & personal meeting with clients. He/she shall keep up breast of the latest developments & report to the Products/

• Quotes team of the upcoming client requirements to innovate the

product/service mix

• Ensure end-to end single point service for the customer, to win and maintain his trust

• Maintain effective documentation of the leads generated and customers acquired/ serviced and share MIS To regularly enter data in the software for capturing leads, customer contacted, servicing done, etc.

• Maintain MIS on key performance indicators

Requirements and skills

• Relevant Experience in SME insurance product
• Strong track record in direct/agency channel sales
• Excellent interpersonal & negotiation skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team player and good me-management skills
• Hold minimum of 2 to 4 year of experience in B2B Sales preferably from Insurance Industry.
• Graduate in any stream

We are looking "Salesforce Developer(Fresher)" for Reputed Client @ Coimbatore Permanent Role.

Responsibilities:

• Work on Salesforce.com, Apex, Visualforce, Integration, REST, SOAP APIs

• Work on projects as development team members Requirements

• Education background should be on Computer domain

• Freshers ready to work on development on Salesforce.com CRM

• Salesforce Course or certification done

• Good communication skills

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

• Essentail Skills:
• Docker
• Jenkins
• Python dependency management using conda and pip

• Base Linux System Commands, Scripting
• Docker Container Build & Testing
• Common knowledge of minimizing container size and layers
• Inspecting containers for un-used / underutilized systems
• Multiple Linux OS support for virtual system

• Has experience as a user of jupyter / jupyter lab to test and fix usability issues in workbenches
• Templating out various configurations for different use cases (we use Python Jinja2 but are open to other languages / libraries)
• Jenkins PIpeline
• Github API Understanding to trigger builds, tags, releases
• Artifactory Experience
• Nice to have: Kubernetes, ArgoCD, other deployment automation tool sets (DevOps)

Role :

Act as the Lead ForgeRock developer / Analyst of the team to perform analysis, design and implementation tasks for our various platforms. Main accountabilities are:

• Work with different functional teams and managers
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Doing Story points estimations.
• Design and implement solutions across multiple platforms
• Producing high quality code with excellent test coverage
• Code reviews and effective code maintenance
• Analyze product requirements and breaking down into user stories and tasks, with the tech team
• Estimate and planning to assist with the development of the product roadmap
• Developing build, test, and deployment automation
• Research and development of potential new technologies
• Defining processes and standards within the team and contributing to the continuous improvement of the product development process
• Producing a high standard of technical documentation
• Understanding Backlogs and fixing support challenges
• Ability to provide technical expertise for new and ongoing initiatives to work with project stakeholder to come up most feasible technical solution.
• Identify, resolve, and/or escalate all issues that threaten the successful delivery of assigned initiatives.
• Support Junior developers and setting up local environments

Required

• Minimum 3 years’ experience in Identity and Access management (IAM) domain with expertise in one of IAM Products like ForgeRock or Oracle IAM:
• ForgeRock IAM products - FR AM, FR IDM, FR IG and FR DS
• Oracle IAM products – OAM, OIM, and OUD/OVD/OID
• Development experience on IAM platform (using Java Microservice, SpringBoot)
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Grooming with Story points estimations and Developing the code for them with team.
• Ability to research and troubleshoot ForgeRock. Experience with ForgeRock Backstage and support
• Experience in implementation and configuration of features like: MFA/ RBAC/ SAML/ OAUTH/ Federation etc. Frontend/workflow customization using Identity Experience Framework.
• Ability to act as ForgeRock champion in the identity domain. Engage on discussions on future of the platform.
• Strong experience on Full Stack development using JAVA SpringBoot (Web API/Microservices/ GraphQL) and Angular/ NodeJS / ReactJS and Spring MVC framework
• Understanding the requirement and development. Involved in End to End implementation.
• Skills with DevOps best practices including deployment automation tools, CI/CD pipelines.
• Experience of common DevOps platform tooling (chef, maven, jenkins, Puppet, Docker)
• Modern Agile and technology practices - to fit into the agile team cultures
• Written Unit test for components.

What You’ll Do 

• Synthesize data to provide actionable insights to the leadership and the product team to influence strategy and growth.
• Build dashboards and tools, craft analysis, and tell stories with data to help our teams make better decisions.
• Track user performance data and map it to key learning metrics for deeper insights
• Monitor the performance of new features and recommend iterations based on your findings
• Partner with other stakeholders to scope features that solve user problems
• Ownership of full analytics for the Business Unit/ Performance metric: Planning, structuring, identifying key reports to be made, and automation of the reports
• Monitor and measure launched initiatives [A/B testing] and feed learnings back into the development process
• Prepare reports for the management stating trends, patterns, and predictions using relevant data

Required skills

• Bachelor’s degree in https://www.careerexplorer.com/degrees/mathematics-degree/">mathematics/ https://www.careerexplorer.com/degrees/finance-degree/">finance/https://www.careerexplorer.com/degrees/statistics-degree/">statistics, https://www.careerexplorer.com/degrees/economics-degree/">economics /https://www.careerexplorer.com/degrees/computer-science-degree/">computer science/information technology. Knowledge about EdTech, Learning Science have added advantage
• Strong statistical skills to help collect, measure, organize and analyze data 

• 1-4 years of work experience in an EdTech product startup or analytics firm
• Experience in Data Visualisation, Excel, CleverTap & strong MongoDB database management skills
• Ability to learn new tech tools and softwares quickly
• Passion to work with data for a larger social impact
• Familiarity with coding (specifically Node environment) is a plus
• Ability to transform numbers into stories

• Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
• Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
• Knowledge and working experience in MS SQL2008,2012,2014
• Good understanding of object-oriented programming (OOPs).
• Expertise in designing and working with MVC architecture is necessary.
• JQuery, AJAX, Bootstrap, Web API
• Knowledge of security implications of web applications and have experience designing secure
  web applications.
• Ability to document all development related activities.
• Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
• To work independently on Entire Architecture Design.
• Priority will be given having Experience in third Party Integration.
• Proficient understanding of code versioning tools such as Git / Mercurial / SVN
• Azure certification(s) of any kind.
  
  

DESIRED PROFILE

• She/he should be enthusiastic in the job role and a good team player.
• Self-motivated with a passion to code and willing to meet aggressive timelines.
• Strong Logical ability thinking skills to meet Client Requirements in specified time.