Customer Support Executive

Required Qualifications

• Bachelor’s degree in marketing, Business Analytics, Computer Science, Engineering, Statistics, Information Systems, or a related field.
• 5+ years of experience in marketing analytics, business intelligence, data analysis, or marketing operations.
• 3+ years of hands-on experience supporting B2B marketing organizations with reporting, campaign measurement, and analytics.
• Demonstrated experience owning enterprise marketing reporting ecosystems and KPI governance frameworks.
• Deep expertise in marketing attribution methodologies, email deliverability concepts, campaign tracking, and marketing performance measurement.
• Hands-on experience with marketing automation platforms, including Eloqua, is required.
• Advanced proficiency in SQL and experience working with large, complex datasets.
• Strong programming and data manipulation skills using Python.
• Hands-on experience with multiple BI and visualization platforms, including:
• Domo
• Snowflake
• Power BI
• Tableau
• Proven experience leading or supporting BI platform migrations and change management initiatives.
• Experience building and maintaining data models, ETL processes, and self-service analytics environments.
• Strong understanding of marketing data architecture, data governance, and metadata management.
• Excellent problem-solving skills with a strong attention to detail and commitment to data accuracy.
• Exceptional communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences.
• Ability to work independently, prioritize effectively, and manage multiple projects in a fast-paced environment.

Must-Have Qualifications

• 5+ years of experience in marketing analytics, business intelligence, or marketing operations.
• Proven ownership of marketing reporting infrastructure, KPI governance, and executive-level dashboards.
• Strong expertise in email marketing analytics, including deliverability, attribution, campaign tracking, and performance measurement.
• Hands-on experience with Eloqua and marketing automation ecosystems.
• Advanced SQL and Python skills for data extraction, transformation, analysis, and automation.
• Expert-level proficiency with Snowflake and at least two enterprise BI platforms, including Domo, Power BI, and Tableau.
• Demonstrated success leading BI platform migrations and reporting modernization initiatives.
• Experience partnering with marketing, marketing operations, IT, and data engineering teams.
• Strong understanding of data quality frameworks, governance, and reporting best practices.

Nice-to-Have Qualifications

• Experience with Salesforce CRM, Salesforce Marketing Cloud, HubSpot, Marketo, or similar platforms.
• Experience with modern data stack technologies, including dbt, Alteryx, or data orchestration tools.
• Knowledge of account-based marketing (ABM) measurement and customer journey analytics.
• Experience implementing self-service analytics programs.
• Familiarity with Agile methodologies and project management frameworks.
• Experience working within a global B2B technology organization.

Skills required:

• Strong expertise in .NET Core / ASP.NET MVC
• Candidate must have 2+ years of experience in Dot Net.
• Candidate must have experience with Angular.
• Hands-on experience with Entity Framework & LINQ
• Experience with SQL Server (performance tuning, stored procedures, indexing)
• Understanding of multi-tenancy architecture
• Experience with Microservices / API development (REST, GraphQL)
• Hands-on experience in Azure Services (App Services, Azure SQL, Blob Storage, Key Vault, Functions, etc.)
• Experience in CI/CD pipelines with Azure DevOps
• Knowledge of security best practices in cloud-based applications
• Familiarity with Agile/Scrum methodologies
• Flexible to use copilot or any other AI tool to write automated test cases and faster code writing

Roles and Responsibilities:

- Good communication Skills is must.

- Develop features across multiple subsystems within our applications, including collaboration in requirements definition, prototyping, design, coding, testing, and deployment.

- Understand how our applications operate, are structured, and how customers use them

- Provide engineering support (when necessary) to our technical operations staff when they are building, deploying, configuring, and supporting systems for customers.

Job Details

- Job Title: Java Full Stack Developer 

- Industry: Global digital transformation solutions provider

- Domain: Information technology (IT)

- Experience Required: 5-7 years

- Working Mode: 3 days in office, Hybrid model.

- Job Location: Bangalore

- CTC Range: Best in Industry

Job Description:

SDET (Software Development Engineer in Test)

Job Responsibilities:

• Test Automation: • Develop, maintain, and execute automated test scripts using test automation frameworks. • Design and implement testing tools and frameworks to support automated testing.

• Software Development: • Participate in the design and development of software components to improve testability. • Write code actively, contribute to the development of tools, and work closely with developers to debunk complex issues.

• Quality Assurance: • Collaborate with the development team to understand software features and technical implementations. • Develop quality assurance standards and ensure adherence to the best testing practices.

• Integration Testing: • Conduct integration and functional testing to ensure that components work as expected individually and when combined.

• Performance and Scalability Testing: • Perform performance and scalability testing to identify bottlenecks and optimize application performance. • Test Planning and Execution: • Create detailed, comprehensive, and well-structured test plans and test cases. • Execute manual and/or automated tests and analyze results to ensure product quality.

• Bug Tracking and Resolution: • Identify, document, and track software defects using bug tracking tools. • Verify fixes and work closely with developers to resolve issues. • Continuous Improvement: • Stay updated on emerging tools and technologies relevant to the SDET role. • Constantly look for ways to improve testing processes and frameworks.

Skills and Qualifications: • Strong programming skills, particularly in languages such as COBOL, JCL, Java, C#, Python, or JavaScript. • Strong experience in Mainframe environments. • Experience with test automation tools and frameworks like Selenium, JUnit, TestNG, or Cucumber. • Excellent problem-solving skills and attention to detail. • Familiarity with CI/CD tools and practices, such as Jenkins, Git, Docker, etc. • Good understanding of web technologies and databases is often beneficial. • Strong communication skills for interfacing with cross-functional teams.

Qualifications • 5+ years of experience as a software developer, QA Engineer, or SDET. • 5+ years of hands-on experience with Java or Selenium. • 5+ years of hands-on experience with Mainframe environments. • 4+ years designing, implementing, and running test cases. • 4+ years working with test processes, methodologies, tools, and technology. • 4+ years performing functional and UI testing, quality reporting. • 3+ years of technical QA management experience leading on and offshore resources. • Passion around driving best practices in the testing space. • Thorough understanding of Functional, Stress, Performance, various forms of regression testing and mobile testing. • Knowledge of software engineering practices and agile approaches. • Experience building or improving test automation frameworks. • Proficiency CICD integration and pipeline development in Jenkins, Spinnaker or other similar tools. • Proficiency in UI automation (Serenity/Selenium, Robot, Watir). • Experience in Gherkin (BDD /TDD). • Ability to quickly tackle and diagnose issues within the quality assurance environment and communicate that knowledge to a varied audience of technical and non-technical partners. • Strong desire for establishing and improving product quality. • Willingness to take challenges head on while being part of a team. • Ability to work under tight deadlines and within a team environment. • Experience in test automation using UFT and Selenium. • UFT/Selenium experience in building object repositories, standard & custom checkpoints, parameterization, reusable functions, recovery scenarios, descriptive programming and API testing. • Knowledge of VBScript, C#, Java, HTML, and SQL. • Experience using GIT or other Version Control Systems. • Experience developing, supporting, and/or testing web applications. • Understanding of the need for testing of security requirements. • Ability to understand API – JSON and XML formats with experience using API testing tools like Postman, Swagger or SoapUI. • Excellent communication, collaboration, reporting, analytical and problem-solving skills. • Solid understanding of Release Cycle and QA /testing methodologies • ISTQB certification is a plus.

Skills: Python, Mainframe, C#

Notice period - 0 to 15days only

Job Details

- Job Title: ML Engineer II - Aws, Aws Cloud

- Industry: Technology

- Domain - Information technology (IT)

- Experience Required: 6-12 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Job Description:

Core Responsibilities:

? The MLE will design, build, test, and deploy scalable machine learning systems, optimizing model accuracy and efficiency

? Model Development: Algorithms and architectures span traditional statistical methods to deep learning along with employing LLMs in modern frameworks.

? Data Preparation: Prepare, cleanse, and transform data for model training and evaluation.

? Algorithm Implementation: Implement and optimize machine learning algorithms and statistical models.

? System Integration: Integrate models into existing systems and workflows.

? Model Deployment: Deploy models to production environments and monitor performance.

? Collaboration: Work closely with data scientists, software engineers, and other stakeholders.

? Continuous Improvement: Identify areas for improvement in model performance and systems.

Skills:

? Programming and Software Engineering: Knowledge of software engineering best practices (version control, testing, CI/CD).

? Data Engineering: Ability to handle data pipelines, data cleaning, and feature engineering. Proficiency in SQL for data manipulation + Kafka, Chaossearch logs, etc for troubleshooting; Other tech touch points are ScyllaDB (like BigTable), OpenSearch, Neo4J graph

? Model Deployment and Monitoring: MLOps Experience in deploying ML models to production environments.

? Knowledge of model monitoring and performance evaluation.

Required experience:

? Amazon SageMaker: Deep understanding of SageMaker's capabilities for building, training, and deploying ML models; understanding of the Sagemaker pipeline with ability to analyze gaps and recommend/implement improvements

? AWS Cloud Infrastructure: Familiarity with S3, EC2, Lambda and using these services in

ML workflows

? AWS data: Redshift, Glue

? Containerization and Orchestration: Understanding of Docker and Kubernetes, and their implementation within AWS (EKS, ECS)

Skills: Aws, Aws Cloud, Amazon Redshift, Eks

Must-Haves

Aws, Aws Cloud, Amazon Redshift, Eks

NP: Immediate – 30 Days

About the Role :

As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.

Responsibilities:

• Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.

• Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.

• Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.

• Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.

• Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.

• Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.

• Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.

Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office

FancyPants is looking for their newest addition to their Marketing Team. We need a video wizard who can help us shoot & create impeccable and creative content for Instagram and youtube!

We are looking for a candidate with video expertise in terms of conceptualization, execution and pre-production. This person will work closely with our marketing team to head content and optimize as per performance.