Customer Support Executive

We are looking for full stack developer fresher who will be responsible for developing and contributing to the product road map of enterprise software product.

-A responsible and passionate professional who has will power to drive the product goals and ensure the outcomes expected from the team.

- He / She should have a strong desire and eagerness to learn new and emerging technologies.

- Skills Required :

- Python/Node JS/Django Rest Framework,

- Database Structure

-Cloud-Ops - AWS will add advantage

Roles & responsibilities :-

- Developer responsibilities include writing and testing code, debugging programs

- Design and implementation of REST API

- Build, release, and manage the configuration of all production systems

- Manage a continuous integration and deployment methodology for server-based technologies

If you are willing to take up challenges and contribute in developing world class products, - this is the place for you.

About FarmMobi :

A trusted enterprise software product company in AgTech space started with a mission to revolutionize the Global agriculture sector.

We operate on software as a service model (SASS) and cater to the needs of global customers in the field of Agriculture.

The idea is to use emerging technologies like Mobility, IOT, Drones, Satellite imagery, Blockchain etc. to digitally transform the agriculture landscape.

Project Management KRAsProject Management KRAs

Job Description (Major KRAs) –

1) Planning- Understand/Work/Create/Assist :

a. SMO Tracker

2) Team & Vendor Management: Individual Contribution, Buddy Coaching, Participate inRecruitment/Induction, KRA setting and Performance Evaluation:

a. Work Allocation Based on Activity Charter & SMO Tracker

b. Primary & Secondary Work related ownership to ensure business continuity as a part of risk mitigation

c. Setting up KRAs (using InnoWET) and Performance review

d. Time sheet Management & Analysis

e. Social Media Participation and updated Profile

3) Campaign Deliverables : Timely Plan, Manage, Monitor and Communicate :

a. SMO and Activity Charter specific Content & Creative work packs and stacks for clients ( weekly to monthly )

b. BTL- Onetime & Frequent list

c. ATL Excel Sheet

4) Review & Analytics:

a. Client’s success PPT and Report with executive summary

b. Team Productivity based on Time Sheets

c. Power of 5 /Activity Charter Conformance Report

d. Search Engine Marketing /Paid Campaigns Report and Plan of Action

e. Consolidated success Report /PPT for internal stakeholders

5) CRM/Account Management:

a. Presales Support for New Business Development

b. Participation & representation of Digitally Next in PR centric activities , forum and Seminars as and when required.

c. Initiate and Manage Key Account Management for cross selling opportunities to present clients

d. To be a think tank to the management by providing the required Market Intelligence and Business Intelligence related to IoT/Digital/Social Media.

6) Project Management Tools & Automation:

a. Updating and Managing Knowledge Management repository

b. Effective implementation and use of social media Tools(if any)

c. Keeping and custodian of Clients and BFGs usernames and passwords list

d. Creating and upkeep of Process Manual with SLAs

e. Building and updating templates according to work functions

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

You should have in-depth knowledge of object-oriented PHP programming and MySQL, an understanding of MVC designs specifically Code Igniter, JSON, JavaScript, and working knowledge of front-end technologies including HTML5, JavaScript, and CSS3.

Roles and Responsibilities:

- Development and maintenance of Web applications in Code igniter framework.

- DB Schema designing

- UI Designing

- Web services/API endpoint implementation

- Development of back-end process

About Company:

Channelkonnect. (http://www.nowappstech.com/index.php) is a company focused exclusively on providing solutions for extended enterprises Our aim is to build a platform that creates more wealth for every stakeholder who directly or indirectly participates in the upstream and downstream supply chain process. We envisage a world wherein every business that operates through channel partners - irrespective of small, medium, or large - can get connected and work on a single platform to provide a unified experience to its customers. For additional information, visit channelkonnect.com.

Share your Cv with the below email

operations at nowappstech.com or 8 8 8 0 8 0 2 5 3 4 on whats app

Stalwart Themius is currently seeking a highly motivated and experienced Project Manager to join our client's team in Mumbai. This role will involve providing virtual support to production processes in various areas of the food industry. Our client, with over 70 years of research and development experience, is known for their innovative high-tech solutions. Their intelligent sensor systems enable businesses to achieve optimal quality and efficiency in their production processes.

• Role: Project Manager:
• Experience: 10+ years overall and at least 5+ years of experience as a Project Manager
• Location: Airoli, Navi Mumbai (Hybrid)

If you have a passion for the world of intelligent machines, this exclusive opportunity is perfect for you. As a key member of the team, you will work closely with the Director of Engineering, participating in all aspects of the development cycle. Your primary focus will be fostering effective communication between different teams across locations and ensuring the delivery of a world-class product. This role is crucial and responsible for the entire Mumbai development team and delivery. The ideal candidate must have a strong background in Project Management and prior experience in team management.

Responsibilities:

• Establish and implement training processes and strategies for all technical personnel
• Analyze, plan, and develop requirements and standards for scheduled projects
• Assign and oversee daily tasks of technical personnel, ensuring active progress toward established milestones
• Conduct regular technical team meetings to assess progress
• Define clear deliverables, roles, and responsibilities for staff members involved in specific projects or initiatives
• Recruit and train exceptional employees to fill technical department positions
• Take ownership of projects and solutions within the business initiative

Mandatory Skills:

• Hands-on experience with Deployment, Docker, Node.js, ReactJS, MongoDB, and web design principles
• Strong understanding of cloud computing
• Proficiency in systems development and lifecycle methodologies
• Solid technical background with the ability to address accessibility and compatibility issues
• Familiarity with industry-standard tools for assessing work quality and providing improvement suggestions
• Excellent written and verbal communication skills
• Strong problem-solving and critical-thinking abilities
• Ability to work calmly under pressure and meet deadlines
• A team player with the capacity to work independently when necessary
• Minimum 10+ years of experience with 5+ years of people management skills and 5+ years of technical skills
• Demonstrated leadership, interpersonal, organizational, and problem-solving skills

Preferred Skills:

• Master's degree in Project Management or a related technical field
• Professional Project Management Certification from an accredited institution
• Demonstrated understanding of Project Management processes, strategies, and methods
• Experience mentoring, coaching, and developing talent in the technology department
• Excellent time management and organizational skills, with expertise in establishing guidelines for others in these areas
• Managerial experience applying analytical thinking and problem-solving skills
• A proactive approach to identifying and addressing potential challenges

Our Gurgaon-based client focuses on helping local businesses grow by introducing them to their SaaS platform. They are into everything local, from Listing & Review management, across social platforms, search platforms, and more. They are also into building and managing hyperlocal targeted advertising campaigns.

Founded in 2014, our client is a location data management platform. They serve multi-location enterprises across India and South East Asia. They are also helping brands to engage with audiences through their store-level messaging capabilities. The company earned a revenue of over $5 Million in the year 2021.

They have been awarded in various categories in the last few years, a few examples of which are IDMA Awards, Vega Awards, Landy Awards, Digixx Awards, Echo Awards etc.

As a Business Development Manager, you will be responsible for growing the client portfolio of multi-location large brands. You should be able to build strong sustainable relationships based on your in-depth knowledge and high-performance.

• Managing and executing entire sales process from prospecting to closure, while continually building a pipeline of sales opportunities with accurate forecasting
• Delivering highest service levels at all times, making clients’ life simple, advising them on how to leverage the platform to meet their KPIs
• Onboarding the customers once they sign up on the platform and working towards up-selling other products from the company
• Achieving high sense of customer satisfaction with focus on growing the accounts by being the trusted advisor to clients
• Working with highly driven entrepreneurs and mentors

Desired Candidate Profile

• Graduate, Preferably MBA from Renowned B-School
• Min. 2- 4 Years of successful journey selling SaaS/ Ad Tech in Indian Market
• Proven success in beating sales targets and following a consultative sales approach on behalf of the clients
• Ability to push new offerings along with core offerings to enhance penetration into accounts
• Savvy with digital productivity tools and well versed with analysing and presenting data in Microsoft Excel
• Data, digital advertising and/ or platform sales experience is a big plus
• Very strong and convincing communication and presentation skills that you can adjust to different hierarchy levels
• Understanding of the importance of building successful case studies
• Hunter mindset
• Ability to connect with key decision makers at client side    

Fullstack (Java with AngularJS or Node JS )

Primary Skill: JAVA,J2EE,AgularJS,WebServices

Secondary Skill: Post gres, Angual/React, AWS/GCP, Docker, API, Unix, Node JS, AWS, Docker, quartz, Shell script

Experience: 3 – 7 years

Notice: Immediate to 15 Days Max

Job Description:

Strong organizational and coding skills. Proficiency with fundamental front-end languages such as HTML, CSS and JavaScript. Hands-on experience and strong knowledge in
JavaScript frameworks such as Angular JS/React JS/Node JS and good coding skills in server-side development – Spring Framework, Spring Boot (latest 2.3.1), Core Java (Java 8 & above). Preferable skills in Microservices, Web services, Rest API and design patterns. Hands-on experience in Unix shell script. DevOps – Docker, Any Cloud Platform (AWS/GCP). Strong Integration knowledge in Java preferably in SAP interfacing - Good to have (for eg https://github.com/SAP/cloud-rest-api-client). Familiarity with database technology such as Hibernate/JPA (ORM), PostgreSQL. Good knowledge of designing and developing APIs. Good problem-solving skills. Excellent verbal communication skills.