Customer Support Executive

Roles and Responsibilities:

• Willing to familiarize yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database and keeping the track of the team
• Strong Team leader who keeps the team on track
• Email & WhatsApp conversations with potential leads.
• Make potential leads understand our courses.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others related computer software.
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Requirements:

• Excellent written and verbal communication skills
• Experience in Team leading in the International process
• Ability to work under pressure.
• Laptop is mandatory.
• Willing to work in a start-up environment (fast paced).
• Willing to work 6 days a week.
• Employment Type-Full-time

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behaviour to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview:

As an SDE I Front-End Engineer at our company, you will play a crucial role in the development of the dashboard for our SaaS security platform.

Your primary focus will be on utilising Next.js, React, TypeScript, shadcn/ui (built on Radix UI), Tailwind CSS & TanStack Query to create an intuitive and efficient dashboard that meets the evolving needs of our users.  You will have the opportunity to work alongside talented individuals, collaborating to deliver innovative solutions and pushing the boundaries of what's possible in web development. The role requires deep collaboration with the leadership, product, design, back-end and QA teams.

Join our team and contribute to the development of a cutting-edge SaaS security platform, where high-quality engineering and continuous learning are at the core of everything we do.

Key Responsibilities:

• Collaborate with product managers, product designers, and backend engineers to understand project requirements and translate them into code.
• You will research, design and code. What you create is also what you own.
• Develop consistent and user-friendly web interfaces based on Figma designs, using Next.js, React and shadcn/ui
• Utilize TypeScript for type safety and enhanced development workflows, ensuring code quality and reliability.
• Implement designs using shadcn/ui design kit (built on Radix UI) for consistent and modern UI components + utilize Tailwind CSS to style components and ensure a cohesive visual experience across the dashboard.
• Integrate Tanstack Query & Jotai for efficient data fetching and state management.
• Optimize web performance and ensure compatibility across different browsers and devices.
• Write clean, modular, and maintainable code while adhering to best practices, security and coding standards.
• Participate in code reviews, providing constructive feedback and ensuring code quality.
• Troubleshoot and debug issues pre/post production, ensuring timely resolution to minimize impact on users. Identify and correct bottlenecks and fix bugs.
• Ensuring timely delivery of the features/products
• Stay updated on emerging technologies and industry trends, incorporating them into the development process when appropriate.

Requirements

• 3+ year of work experience with Next.js (preferred) or React
• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).
• Strong proficiency in Next.js and React, with demonstrable experience building web applications.
• Experience working with design systems and UI libraries, preferably shadcn/ui (built on Radix UI).
• Proficiency in CSS, particularly with Tailwind CSS, for styling and layout.
• Familiarity with state management libraries such as Tanstack Query(React Query)/Jotai.
• Familiarity with version control systems such as Git.
• Understanding of basic UX principles and what makes a great user experience
• Solid understanding of web development concepts such as HTML, JavaScript, and responsive design principles.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills, with the ability to work effectively in a remote team environment.
• Eagerness to learn and adapt to new technologies and methodologies.

Benefits

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett. 

Job Summary: We are seeking a dynamic and results-driven IT/Cybersecurity/Analytics Staffing Sales Specialist with a strong background in Recruitment staff Augmentation services selling to Mid& Enterprise Clients . The ideal candidate will have a proven track record of building client relationships, generating new business, and driving revenue growth in the IT/Cybersecurity/Analytics/Product engineering staffing for India/Apac/ksa/uae/Usa Region .

Key Responsibilities:-

Client Acquisition & Account Management: Head hunting - Identify, target, and secure new clients for IT/Cybersecurity/Analytics/Product engineering staffing services. Build and maintain strong relationships with key stakeholders, including HR leaders, hiring managers, and decision-makers in IT/Cybersecurity/Analytics/Product engineering Services companies.

Sales Strategy: Develop and execute a sales plan to achieve revenue targets. Leverage market insights to identify opportunities and position IT staffing solutions effectively with Mid & Enterprise clients for India/Apac/ksa/uae/Usa .

Collaborate with clients to identify skill gaps and provide tailored staffing solutions, including contract, contract-to-hire, and direct placement services.

Networking & Business Development: Attend industry events, trade shows, and networking opportunities to build the company’s presence in the IT and SaaS sectors.

Collaboration & Reporting: Work closely with recruitment teams to ensure client requirements are met with high-quality candidates. Prepare and deliver sales reports, forecasts, and presentations to management. Qualifications & Skills Bachelor’s degree in Business, Marketing, IT, or a related field (preferred). Minimum of 3–10 years of experience in IT IT/Cybersecurity/Analytics/Product engineering staffing sales and SaaS sales.

Proven ability to meet and exceed sales targets and quotas. Strong understanding of IT roles, technologies, and industry trends, especially in SaaS. Exceptional negotiation, presentation, and interpersonal skills.

Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales automation software. Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications Established network of clients in the SaaS or IT industry. Knowledge of workforce management, talent acquisition, and recruitment trends. Experience with MSP (Managed Service Provider) or VMS (Vendor Management System) environments is a plus.

Hey there, creative whiz! 

We're on the lookout for a talented Junior Graphic Designer to add some visual magic to our team.

Here is what you will be doing 👇

• Will be responsible to design creatives for upcoming app events, collaterals, offline marketing, social media layouts
• Must be able to create a meaningful design keeping consistency across all designs as per brand guidelines.
• Would need to design creatives that denote functionality
• Be regularly updated on the latest design trends and share inputs on improving design tonality/ language for the brand
• Must assure timely delivery of all campaigns.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Coordinating with art services, web designers, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop, Illustrator, and After effects.
• Review final layouts and suggest improvements when necessary.
• Someone who understands Brand Identity, Branding
• Bonus Points if has an understanding of animation on Aftereffects / Can make small basic videos and GIFs

Qualifications

• Bachelor’s degree in graphic design or a related field.
• Minimum 1 year of experience as a graphic designer or in a related field.
• Demonstrable graphic design skills with a strong portfolio.
• Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
• A strong eye for visual composition.
• Effective time management skills and the ability to meet deadlines.
• Able to give and receive constructive criticism.
• Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
• Experience with Adobe Photoshop, Illustrator, After-effects, and other relevant software.

• - 5+ Years working experience as Java Development
• - Hands on using Microservices
• - Extensive experience on Spring boot / spring
• Primary Skill: Java, Microservices

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• Developing and refining prioritized product needs based on insights from market research, competitive analysis, customer engagement, business needs and collaboration with subject matter experts
• Owning the successful delivery of your roadmap and co-owning the success of the overall products
• Effectively identifying and managing cross-team dependencies
• Building effective relationships that matter with engineering, design, QA and a variety of cross-functional stakeholders
• Developing communications material, value propositions, and high-level strategic justification to help explain the why of your product both internally and externally
• Developing relationships with customers and prospects, gathering and understanding customer feedback on existing products and products in development
• Communicating the vision of the product, value proposition and releasing goals to the cross-functional team as part of the release planning process

Desired Candidate Profile

• Bachelor’s degree
• 2 Years of product management experience, including cloud/SaaS product
• Preferably 5 Years of product management experience, including cloud/SaaS product
• Healthcare Experience
• Understanding of the industry, market, and product/service trends affecting the organization’s competitiveness
• Expertise on features and product
• Excellent communication and collaboration skills
• Customer centric mindset
• Ability to lead agile teams effectively
• Ability to use common tools to create mockups, stories, and roadmaps
• Ability to find way to measure and track customer satisfaction effectively throughout the product development