Customer Support Executive

• Expertise in Core Java
• Expertise in OOPS and coding practices and exposure to TDD
• Should be able to define deployment roadmap and requirements for DevOps implementation.
• Versatile in choosing appropriate tools and frameworks for the Core and advance java development procedures.
• Good in Spring Boot and latest java methodologies to suggest best practices and proven solutions to the business.
• Expert in service oriented solutions and micro services architecture (REST). Should have been a part of monolithic to micro services rearchitecture.
• Exposure towards No-Sql databases such as Cassandra or Mongo DB.

Job Responsibilities
 Participate in the entire application lifecycle, focusing on coding and debugging
 Write clean code to develop functional web applications
 Troubleshoot and debug applications
 Perform UI tests to optimize performance
 Manage cutting-edge technologies to improve legacy applications
 Collaborate with Front-end developers to integrate user-facing elements with server-side logic
 Gather and address technical and design requirements
 Build reusable code and libraries for future use
 Follow emerging technologies

Desireable skills
 3+ years of experience as a Back-end developer
 In-depth understanding of the entire web development process (design, development, and
deployment)
 Hands-on experience with Java, Springboot and Hibernate
 Working knowledge in SQL
 Familiarity with Agile methodology of development process
 Problem-solving attitude

Here’s what you’ll be doing
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.


Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same

2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features

Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)

Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)

2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!

3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like

4. No bell curve performance evaluations

5. And yes, a super fun and smart group of folks to collaborate and grow with.

 

Responsibilities 

• Develop and implement HR strategies and initiatives.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation    and preservation of human capital and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Report to management and provide decision support through HR metrics.

Location: Mumbai Experience: 3+ years Education: Bachelors or Masters In Engg. Company Information Workplace Fabric is emerging as a leader as a provider of IoT solution which facilitates activity based working in Agile work environments. Built on a strong foundation we are self-funded and are profitable now. We are looking for an iOS developer who possesses a passion for pushing mobile technologies to the limits and will work with our team of talented engineers to design and build the next generation of our mobile applications. Why is this role important: Workplace Fabric is looking for Software Developers in Test (SDET) for its rapidly growing Technology team in order to build the next generation of services and applications that will drive our growing business. As an SDET, you will be a strong advocate for quality on the scrum team and assist in the planning, design, and verification of user stories. You will promptly identify and escalate defects, work with cross-functional product teams to isolate problems and track the issues to complete resolution. You will validate that user stories meet acceptance criteria and have sufficient automation in place. You will write automated tests for the service APIs and the frontend UI and advance best practices such as correct prioritization of exploratory tests and create a robust and maintainable regression test suites Primary Skills and Functional Experience: • Skilled at creating and executing test plans • Good understanding of software development best practices • Passion for finding bottlenecks and thresholds in existing code • Demonstrated skill in testing enterprise distributed systems • Excellent troubleshooting skills to root cause complex issues • Passion for product quality and attention to detail • Demonstrated skill in using coding standards and being an active participant in code reviews • Strong ability and eagerness to quickly learn new technologies • Strong time management skills with a history of meeting commitments • Excellent verbal and written communication skills Desired Skills and Functional Experience: • Should have good experience on bug tracking & test management tools • Good understanding of operating systems, databases and networking protocols • Understanding and demonstrated use of Ruby, Ruby on Rails, RSpec etc. • Good working knowledge of Linux • Demonstrated skill using Git • Knowledge of performance and scalability test approaches and automation Role and Responsibilities will include: You are a highly energetic individual with excellent written and communication skills. You are a great team player, but not afraid to question assumptions and take initiative. You love to solve problems and will work closely with other engineering team members. You will interact with product, design, QA and many other groups to design and develop world class engineering products in an exciting fast-paced environment. You will be involved in defining compelling new features, supporting innovative and intuitive user interfaces, and implementing core application logic. You will work closely with other engineers and different groups across Workplace Fabric. As Software Development Engineer in Test (SDET) at Workplace Fabric, you will design test specs and create test strategy for new and existing features, including the RESTful and SOAP APIs of our services. You will create, prioritize, and organize test cases into logical suites for both automated and manual execution. You will define test framework requirements and develop modules to automate feature test cases. You will automate test cases using frameworks for functional, performance, and stress tests. You will also create automated test tools to reduce manual test execution time. You will execute test cases and report results after initial creation. You will execute and monitor results of automated suites within our CI infrastructure, work with other engineers to increase manual and automated test coverage, research evolving test and automation trends. You will utilize test and development best practices, patterns, and processes within the engineering team. You will participate in Scrum for assigned projects, and work closely with Development to define, research, correct, and retest defects. You will represent testing needs in software requirements and design review inspections. You will research technical advancements to improve testing for new or existing products. You will continuously discover, evaluate, and implement new technologies to maximize testing efficiency. Competencies required for Success in This Role • Customer Focus • Quality of Work • Problem Solving • Ownership & Drive • Collaboration and Teamwork • Creativity and Innovation

Let's talk straight to the point so that you don't waste time reading the same old intro.

What you must know

1. Minimum product development experience of 1+ years with expertise in designing and implementing high-performance mobile applications
2. Well-versed in Java, Kotlin, JavaScript, XML, and JSON.
3. Thorough knowledge of Android APIs and platform capabilities
4. Working knowledge of the mobile landscape, architectures, trends, and emerging technologies.
5. Have published one or more apps in the Play Store
6. Complete knowledge of app testing & releasing
7. Familiarity with popular android libraries/methods like OkHTTP, Retrofit

If you have these, then its ++

1. Experience in builidng educational apps.
2. Experience with MathJax, KaTex
3. Working experience with ReactNative

What to expect from us

1. We won't see your college or degree. If you know your job, you will be paid well
2. Good learning curve
3. No boring meetings, PPTs. Straight to the point work.

Security Innovation is hiring a full-stack Django/Python developer to join our internal tools and automation development lead to improve and maintain our reporting portal and build new and exciting customer-facing features. Our reporting portal is a critical piece of our Application Security Assessment team infrastructure, it helps us to automate attacks and drives the authoring and reviewing process of almost every document we write and deliver to our customers. We have an exciting roadmap of new features that will help automate more attacks and improve the efficiencies for our Security Engineers, Project Managers, and the company as a whole.

Working closely with our engineers, other developers, Director of Services, SVP of Engineering, and CFO, you will help deliver valuable features from a growing list of features. You will be involved in choices that drive our front-end design, improvements in our CI/CD pipeline, and building and integrating new and novel scanners and automation.

• 2+ years of production web development experience
• Experience developing internal tools
• A public repository of code or a portfolio of applications or websites

• Expertise in Django, Python 3, Linux, HTML, CSS
• Experience with Docker & Docker Swarm mode
• Experience with git, GitLab, and GitLab CI
• Familiarity with:
  • jQuery, Bootstrap, React, ES6 Javascript
  • SAML, LDAP
  • restic, docker-machine
  • wkhtmltopdf
  • AWS Services and Security features