- Employee need to attend the calls and help the existing customer with there queries .
- There are no Targets
- No sales
- Inbound Process.
Facility :
- Pick and drop
- Rotational Shifts
- Rotational offs
- Bank Holidays offs
About A Multinational BPO/KPO Company
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Job Title: Virtual Assistant (Customer Support)
Company: CareStack
Location: Manila or Cebu (On-site)
Position Type: Full-time, Graveyard Shift (40 hours/week)
About CareStack:
Good Methods Global Inc is a global health-tech venture engineering CareStack™ - a powerful practice management cloud platform for dental practices in the US. CareStack™ empowers large dental groups as an all-in-one solution to increase productivity, minimize costs and improve patient dental care. Simply put, CareStack™ is rewriting the rules of what an intelligent solution should look like for dentistry. CareStack™ is venture funded by same VC funds whose portfolio include Facebook, Flipkart, Freshdesk, Dropbox, BookMyShow, and many other leading technology enterprises. We are constantly seeking to engage with passionate people with a high degree of personal accountability and an intense passion in building healthcare solutions that make a global impact.
Job Description:
CareStack is seeking experienced Virtual Assistants with a minimum of 3 years of Customer Support expertise to join our team. As a Virtual Assistant, you will play a pivotal role in delivering unparalleled customer service to our international clientele.
Responsibilities:
Handle customer inquiries and concerns via voice processing in a professional and efficient manner.
Provide exceptional customer support to our international clients, ensuring their needs are met and issues are resolved promptly.
Utilize English proficiency to communicate effectively and clearly with customers.
Use Microsoft Office tools proficiently to document customer interactions, issues, and resolutions.
Collaborate with the team to maintain high standards of service excellence.
Adapt to the graveyard shift (9PM to 6AM Philippine Time) based in Manila or Cebu.
Requirements:
Minimum of 3 years of demonstrated Customer Support experience.
Proficiency in English, both spoken and written, with excellent communication skills.
Strong familiarity with Microsoft Office tools.
Proven experience in handling customer inquiries and concerns in a voice processing capacity.
Experience in managing international clients is highly desirable.
Ability and willingness to work on-site in either Manila or Cebu.
Commitment to working the graveyard shift (9PM to 6AM Philippine Time).
Benefits:
Competitive salary package.
Opportunities for growth and professional development.
Dynamic and collaborative work environment.
Incentives and rewards for outstanding performance.
Comprehensive benefits package.
If you meet the above requirements and are enthusiastic about delivering exceptional customer service in a dynamic international environment, we'd love to hear from you!
How to Apply:
Please submit your resume along with a cover letter detailing your relevant experience and why you're interested in joining CareStack as a Virtual Assistant.
Responsibilities:
● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.
● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.
● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.
● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.
● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.
● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.
● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.
● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.
● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Both fresher and experienced
Location Bengalore harlur road
Preferred immediate joined
Language Punjabi and Gujarthi
Any one interested means ping me
About Saras Analytics
We are a passionate group of engineers, analysts, data scientists, and domain experts building products and offering services to accelerate the adoption of data as a strategic asset.
Our Products
http://sarasanalytics.com/daton">Daton is our ETL platform for analysts and developers. Daton replicates data from SaaS platforms such as Google Analytics, Salesforce, Amazon, and Facebook Ads to cloud data warehouses like Amazon Redshift, Google BigQuery, and Snowflake. Daton consolidates data from a variety of data sources into a data warehouse within minutes and allows analysts to focus on generating insights rather than worrying about building and maintaining a data pipeline.
Visit https://sarasanalytics.com/">https://sarasanalytics.com/
Job Summary:
- This is a customer centric role which involves understanding the product, answering customer queries, troubleshooting customer problems, provide product usage trainings, and improve the overall product support process
- This role demands hands-on knowledge on software development, and databases
- You will liaise between customers and product managers and help in converting the software problems into product requirements and fixes
- You will collaborate with internal teams for the design and development of key modules
- You will interact with customers to provide technical support and guidance for users
- Troubleshoot and debug problems and create SPRs and CRs
- You will collaborate with other engineers, product managers and testing team to deliver fixes in a timely manner
Eligibility:
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Requirements
- Excellent verbal and written communication
- 4+ years of experience in helpdesk or L1 support
- Strong in SQL with 2+ years of hands-on experience in SQL and RDBMS. Any experience in NoSQL databases is a plus.
- Excellent analytical and trouble shooting skills with 1+ years of hands-on experience in troubleshooting software problems and providing technical support to users
- Hands on experience in setting up or using web analytics and performance monitoring tools
- Basic understanding of Web technologies including Java and Angular
- Proficient in using support and helpdesk tools
- Knowledge on cloud infrastructure is a plus
Our client is a Community Commerce company that focuses on fashion and accessories. Their community network and technology is leading a rejig of Fashion retail and supply chain in India. Their network creates users as buyers and sellers at the same time, offering unbeatable prices on products and rewards for sharing deals across social media.
The founders are alumnus of prestigious tech and business institutes, with expertise and experience with ECommerce and distribution facilities. They have ensured quality and fashion with the factory price tag, that works best when shared rapidly with communities on social networking.
As a Jr.Customer Support Executive, you will be managing and building strong relationship with the customer.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensuring customer satisfaction and provide professional customer support
- Follow up on order status with internal teams.
- Convert Cancelled and Pending orders by calling customers.
- Effectively speaks, writes and presents clearly with persuasion.
What you need to have:
- Preferably experienced in dealing with fashion products.
- Command over MS Excel
- Enthusiasm to work with a passionate team.
- At least 1 year of working experience
- Fluency in English, Hindi, Kannada. Tamil & Telugu (preferred)
- Good E-Mail writing skills (Must)
Experience: 0 to 2 years
Annual CTC: Rupees 2,50,000 to 3,00,000
- Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers.
- Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience.
- Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy.
- Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support.
- Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team
- Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability.
- Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience
- Aligning with Product Marketing to market to existing customers and increasing engagement
- Aligning with Product Managers for driving product roadmap based on customer feedback and usage data
- Aligning with Sales for driving retention and up-sells by improving engagement and retention.
What you need to have:
- You’ve at least had around 4-12 years in customer success roles
- Exp in SAAS, handled US market and minimum 2 yrs in team handling.
- You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market
- You have strong customer empathy, a desire to drive revenue and business outcomes
- You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders
- You’re a leader with the ability to inspire others and drive outcomes as a unit
- You have excellent communication and presentation skills
- You’re analytical and process-oriented, with the ability to make data-aware decisions
- You have a great understanding of SaaS business models and its value drivers