Customer Support Executive

About us

Wednesday is a technology consulting and engineering firm based in Pune. We specialise in helping digital-first businesses solve complex engineering problems. Our expertise lies in data engineering, applied AI, and app development. We offer our expertise through our services: Launch, Catalyse, Amplify, and Control.

We're a passionate bunch of people who take their work seriously. We deeply care about each other and are united by the cause of building teams that delivery great digital products & experiences.

Job Description

Wednesday is a digital agency based in Pune that believes design is the heart and soul of everything we do.  We partner with businesses to provide expertise in Data Engineering, Applied AI, and App Development through our Launch, Catalyse, Amplify, and Control services.

Design is at the heart of everything we do. We're looking for a talented and inspiring Design Lead to join our highly skilled, driven, and inclusive team.

Responsibilities

• Understand the problem: Understand what our customers are doing for their users. What pain points are they solving?
• Understand the goal: Understand what they want to achieve.
• Understand the strategy: Understand their product strategy. How do they plan to achieve their goal?
• Create a design strategy: Define the design direction and have a clear vision for the product.
• Lead: Guide and lead a team of designers to execute the design strategy.
• Learn: Learn new skills and build design practices. Encourage the team to learn new skills and share what they have learned.
• Showcase: Showcase your and your team's expertise.

Requirements

• Exceptional visual & experience design capabilities.
• Should have hands-on product design experience and a portfolio.
• Should have hands-on web & graphic design experience and a portfolio.
• Min 4 years of experience in a product design role.
• Experience in managing a team.
• Understanding of design systems.
• Attention to detail and care about team deliverables.
• Excellent communication skills with all stakeholders.

We are looking for a person who can adapt to the latest AI technologies and leverage them to enhance their productivity and efficiency.

Benefits

• Mentorship: Work next to some of the best engineers and designers.
• Freedom: An environment where you get to practice your craft. No micromanagement.
• Comprehensive healthcare: Healthcare for you and your family.
• Growth: A tailor-made program to help you achieve your career goals.
• A voice that is heard: We don't claim to know the best way of doing things. We like to listen to ideas from our team.

Egnyte is seeking a talented Staff Frontend Engineer to join our team in Mumbai or to work remotely elsewhere in India. If you’d like to contribute your skills to the development of a global product with an impressive client base, please reach out!

Egnyte is a product-focused company based in Silicon Valley in California, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity.

Your job will be to make meaningful contributions to two parts of our platform: Egnyte Protect and Egnyte Connect. 

You’ll have plenty of opportunities to learn from other Egnyters working in India, the United States, and Poland. Knowledge-sharing is a fundamental part of our culture, and we know how to share knowledge across distributed teams. 

We’re building enterprise software for companies of all sizes. It means that every day we’re dealing with a large scale. We build our apps with React, we use SASS and CSS modules for styling, Webpack for bundling, Jest and Enzyme for testing, and Redux with Sagas for state. We do have some older bits of tech in our stack too, like Backbone with Marionette, but we’re actively working on removing them from our codebase. 

Since our app is fairly complex, we care about writing a fair amount of tests for it. We have thousands of unit and functional tests and this number is getting bigger. We are aiming to move to continuous delivery when our coverage is satisfactory. Our app is used by thousands of people every day—it’s a tool for them to do their job which is why we care a lot about not having any regressions in the app. 

As engineers, we have strong product ownership. It means we are part of product development from early designs to deployment and monitoring. This allows us to have a deep conversation with Design and Product teams about not only how we build things but also what we build.

What You’ll Do will include

• Developing system components throughout the whole product lifecycle. Your task will be to build user interfaces that are usable and informative. In order to do that, you’ll need to combine and process data from different parts of the system. Building a scalable and maintainable product used by over 350 thousand users every day
• Influencing the development strategy and technologies of a global product deployed on hundreds of servers around the world
• Supporting other team members to help them fulfill their potential
• Leading and owning projects end to end, from design to deployment
• Learn, collaborate, and teach other Frontend Engineers.
• Lead large-scale projects exerting significant influence on long term vision and goals for your team
• Collaborating with other frontend developers to design, architect, implement, and build a frontend project
• Being part of a professional team collaborating with QA and backend developers
• Cooperating closely with UX designers and product owners to bring state-of-the-art frontend experience of a product.
• Coming up with your own ideas for product enhancement and productivity boosts

Your Qualifications

• Experience leading team of engineers
• Hands-on experience designing and developing highly scalable applications from both functional and performance perspective
• Expert knowledge of ES6+, HTML5, CSS3
• Experience with React ecosystem (our stack is based on React, Redux, Webpack)
• Practical experience with TDD
• Understanding of cross-browser compatibility issues
• Adaptability in a dynamic environment
• Practical experience with unit testing and end-to-end automation

Roles and Responsibilities 

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular

2) Hand on Node.JS./Express JS 

3) Database: MYSQL/MongoDB 

4) Experience in JavaScript, TypeScript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Skills required

-5+ years of software development experience.

-Excellent skills in Java and/or Scala programming, with expertise in backend architectures, messaging technologies, and related frameworks.

-Developing Data Pipelines (Batch/Streaming).Developing Complex data transformations, ETL Orchestration, Data Migration, Develop and Maintain Datawarehouse / Data Lakes.

-Extensive experience in complex SQL queries, database development, and data engineering, including the development of procedures, packages, functions, and handling exceptions.

-Knowledgeable in issue tracking tools (e.g., JIRA), code collaboration tools (e.g., Git/GitLab), and team collaboration tools (e.g., Confluence/Wiki).

Proficient in Linux/Unix, including shell scripting.

-Ability to translate business and architectural features into quality, consistent software design.

-Solid understanding of programming practices, emphasizin

Requirements:

· Identifying opportunities in target markets for your organization’s products and services.

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

Responsibilities:

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.

Job Title/Designation:

Executive Assistant for CEO /Directors

Job Description:

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

• Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
• Act as a liaison and provide support to Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
• Work on creating and implementing business strategy for business growth and transformation projects while working closely with CEO.
• Ensure readiness with timely & quality output (presentations / data analytics) for all internal & external requirements/reviews
• Prepare informative Reports for decision-making.
• Preparation of executive summaries of meeting and proposals.
• Develop a good understanding of business
• Analyzing competition and market trends
• Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.
• Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
• Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
• Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
• Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
• Provide hospitality to all guests and help to create a welcoming environment.
• Invest in building long-lasting relationships both externally and internally.

Candidate Profile:

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING QUALIFICATIONS:

• 3- 7 years of experience in EA profile
• Strong ability to execute work with a diversity, equity, and inclusion lens.
• Significant executive support experience, including supporting C-level executives
• Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.
• Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
• Decent verbal and written communication skills.
• Exceptional organizational skills and impeccable attention to detail.
• High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and funded partners.
• Make appropriate, informed decisions regarding priorities and available time.
• Ability to complete a high volume of tasks and projects with little or no guidance.
• Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
• Able to maintain a high level of integrity and discretion in handling confidential information.
• Excellent judgment is essential.

Job Description: 

3+ years of experience as a JAVA/J2EE technologies developer in delivering highly available and scalable applications in a cloud operating environment. - Expertise in Spring framework and equivalent. 

• Experience in developing Java Microservices using spring boot, docker, Kubernetes etc. 
• Programming expertise in Java, JavaScript; and familiarity with other languages.
• Experience building, testing, and consuming REST APIs is a must have experience. 
• Experience with high-throughput messaging technologies and patterns; Kafka and/or related technologies a plus. 
• Exposure to databases of any types relational, analytical, columnar, etc; including MySql. 
• Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus. 
• Expertise in Object-Oriented Development. 
• Experience working in an Agile/Scrum-inspired delivery methodology. - Expertise with database programming, transaction management. Expertise with build tools – MAVEN, Gradle. 
• Expertise in design patterns and data structures. 
• Good understanding of Unit test tools. 
• Good analytical skills to break down requirements and solve complex problems. 
• Good understanding of Source control toolsets. 
• Well-developed verbal and written communication skills. 
• Proven track record to meet aggressive timelines.

Required Skills:

Good to have

• Understanding CI tools like Jenkins, Bamboo. 
• Experience with Google Cloud Platform or equivalent. 
• Experience with Microservices and/or Monolith to Microservice migration.
• Experience with frontend technologies like to react, angular is a plus
• Good Linux experience

Job Description

Paytm is looking for hands-on technologists, who will be responsible for architecting & designing new age mobile & web 3.0 products at Paytm.

Key Responsibilities

 Incumbent will be architecting our futuristic mobile & web 3.0 products and choose the best

technologies, components and subsystems on different server side tech.

 Driving innovations in the product constantly to remain ahead of the curve.

 Serve as a thought leader and mentor on technical, architectural, design and related issues.

 Proactively identify architectural weaknesses and recommend appropriate solutions.

 Balance short-term versus long-term actions, strategic versus tactical requirements, while

continuing to move forward towards the strategic vision.

 Collaborate with cross functional teams to solve complex problems and building products

spanning across multiple teams to deliver end-to-end products & features.

 Estimates efforts, identify risks, devises and meets project schedules.

 Provide functional, design, and code reviews in related areas of expertise with-in team and

cross-team.

 Mentor / coach engineers to facilitate their development and provide technical leadership to

them. 

Skills required

 MS or BS/B.Tech in computer science or equivalent experience from top college.

 3+ years of strong software design/development experience in building massively large scale

distributed internet systems and products.

 Hands-on experience in Advanced Java/ Node.JS/other backend JavaScript

frameworks, MySQL/NoSQL, golang, etc.

 Excellent data structure & algorithm and problem solving skills.

 Experience and knowledge of open source tools & frameworks, broader cutting edge

technologies around server side development.

 Should be an active contributor to developer communities like Stackoverflow, Topcoder, Github,

Google Developer Groups (GDGs).

 Superior organization, communication, interpersonal and leadership skills.

 Must be a proven performer and team player that enjoy challenging assignments in a high-

energy, fast growing and start-up workplace.

 Must be a self-starter who can work well with minimal guidance and in fluid environment.