Customer Support Executive

Position Title: Business Analyst

Qualification: Engineering

Reporting: Operations Head

Job Description:

Play a key part in supporting our consultants with client engagements across various industries.

You will have the opportunity to develop your analytical and problem-solving skills while gaining

valuable experience in the exciting world of business consulting. This role requires a blend of

technical proficiency, business acumen, and exceptional communication skills.

Key Responsibilities:

• Liaise with consultants to gather and document business requirements from clients through

interviews, workshops, and data analysis.

• Conduct research to understand industry trends, best practices, and potential solutions for

client challenges.

• Develop clear and concise user stories, use cases, and functional specifications.

• Create data visualizations and presentations to effectively communicate findings and

recommendations to stakeholders.

• Participate in project planning activities and maintain project documentation.

• Assist with the development and implementation of process improvement initiatives.

Qualifications:

• Bachelor’s degree in engineering (Mechanical preferred) or related fields such as Electronics,

Electrical & Telecommunication, or Computer Engineering.

• 3–5 years of professional experience in business analysis, project management, or a closely

related role.

• Strong analytical and problem-solving skills, with the ability to interpret data and provide

actionable insights.

• Excellent verbal and written communication skills, with the ability to collaborate effectively

with cross-functional teams and stakeholders at all levels.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to quickly grasp new concepts, demonstrate adaptability, and perform effectively in a

fast-paced, dynamic work environment.

• Comfortable with and open to extensive travel, based on business requirements.

Strong Junior GenAI / AI Backend Engineer Profiles

Mandatory (Experience 1) – Must have 1+ years of full time expeirence in software development using LLMs (OpenAI / Gemini / similar) in projects (internship / full-time / strong personal projects)

Mandatory (Experience 2) – Must have strong coding skills in Python and hands-on backend development experience (FastAPI / Django preferred)

Mandatory (Experience 3) – Must have built or contributed to AI/LLM-based applications, such as chatbots, copilots, document processing tools, etc.

Mandatory (Experience 4) – Must have basic understanding of RAG concepts (embeddings, vector DBs, retrieval)

Mandatory (Experience 5) – Must have experience building APIs or backend services and integrating with external systems

Mandatory (Experience 6) – Must have AI/LLM projects clearly mentioned in CV (with what was built, not just tools used)

Mandatory (Experience 7) – Must have worked with modern development tools (Git, APIs, basic cloud exposure)

Mandatory (Tech Stack) – Strong in Python + basic AI/LLM ecosystem

Mandatory (Company) – Product companies / Funded startups (Series A / B / high-growth environments)

Mandatory (Education) - Tier-1 institutes (IITs, BITS, IIITs), Can be skipped if from Top notch product companies

Mandatory (Exclusion) - Avoid candidates with Only Prompt Engineers, from pure Data Science / ML theory background without backend coding, Frontend-heavy engineers.

Role – Staff Engineer, Software Engineering

Experience – 7-10 Years

Location – Gurugram

Notice - Max up to 30 days

JOB DESCRIPTION:

Technical Responsibilities:

• Conduct or design prototyping and bench testing

• Conduct problem solving, identify potential solutions, and evaluate them against component and sub-system requirements

• Conduct research and studies to support product design

• Translate design inputs to engineering specifications and produce component and sub-system level designs

• Code development time/resource estimation to support projects

• Design new components applying various design concepts

• Generate and review the necessary documents with project teams (requirements, design, architecture, bugs, test)

Business Responsibilities:

• Demonstrate advanced understanding of customer needs and design inputs

• Demonstrate proficiency with product’s intended use and clinical procedures

• Learn how the financial models are constructed

Med Device Compliance:

• Follow fundamental industry standards, design requirements and test strategies which apply to regulatory requirements

• Independently create or refine engineering documentation, such as the Design History file

• Follow R&D procedure like design controls and risk management, per the Quality Management System

Minimum Qualifications (Required):

• Bachelor's degree in Software Engineering/ Computer Science or related discipline & 7+ years of work experience

Mandatory Skills:

Technical Skills:

• Highly skilled in C++, OOP, Object-Oriented Design and Analysis, Multithreading (POSIX), and TCP/IP communication.
• Knowledge of application programming with embedded systems, including communication over SPI, I2C, CAN, and FPGA (highly desirable).
• Expert-level knowledge of algorithms and data structures.
• Exposure to Qt Creator IDE is desirable.
• Proficient in programming and designing new components using various design concepts and patterns.

Design and Development Skills:

• Experience with integrated development environments (IDE) for projects

• Experience with software tools for static/dynamic analysis, memory management, code coverage and techniques for analyzing software

• Integration and deployment processes experience

Software Process Skills:

• Experience in creating estimates for code implementation time/resource for assigned tasks

• Experience in Software Development Life Cycle processes, Agile mode of implementation.

. Experience with CI/CD and DevOps systems using tools like gitla

• Experience using Application Lifecycle Management /Traceability tools

• Experience with regulatory and compliance standards applied to the SDLC (Software Development Life Cycle)

Preferred work start time is 8AM IST (Reason for that is Client location is Australia)

We are seeking a skilled C# Developer to join our team. The ideal candidate will have a strong background in C# programming and experience in developing SSRS reports. Familiarity with Azure Functions is a plus. This role requires a quick learner who can adapt to new technologies and challenges with ease.

Responsibilities:

• Develop and maintain applications using C#.
• Create and manage SSRS reports to support business needs.
• Optionally work with Azure Functions to build and deploy services.
• Participate in all phases of the software development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

Qualifications:

• Proven experience as a C# developer.
• Strong knowledge of the .NET framework.
• Proficient in creating and managing SSRS reports.
• Experience with Azure Functions is advantageous but not required.
• Excellent problem-solving skills and ability to work independently.
• Adept at learning new technologies quickly.

Additional Notes:

• The ideal candidate would be able to start their day at 8 AM IST to synchronize with the team in Perth, Australia. While this is highly preferred, it is not a strict requirement. Candidates should be prepared for early starts regardless to attend essential team meetings.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on exciting projects with cutting-edge technologies.
• A supportive and collaborative work environment.
• Professional growth and development opportunities.

Job Type: Full-time

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
• Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
• In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
• Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
• Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
• Carrying out customization changes as and when required.
• Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
• Interacting with technical/ cross-functional consultants for successful resolution of an issue.
• Risk assessment of the changes.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
• Conducting End User training concerning SAP HR as & when required
• Amendment AD Hoc Fields for reporting purposes.
• Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
• Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
• Configuring complex Work Schedule Rule Request
• Worked on 3 end to end SAP implementation
• Worked on support and rollout experience in the HCM PA / OM module
• Having a Good understanding of the SAP HCM business process
• Customizing SAP application as per client requirement.
• Experience in writing complex Time & Payroll PCR’s
• Issues related to Indian Payroll and time management.
• Written PCR on various scenarios in Time Management & Indian Payroll
• Helping to maximise the use of SAP within the business.
• Defining potential improvements to processes and systems that can lead to enhancements.
• Defining security profiles.
• Assisting in the project management of IT HR application projects.
• Implementing Payroll solutions.
• UAT and Regression testing- completion and script writing.
• Advising colleagues on SAP HR/PY matters.
• Providing business consultancy within the HR business Process sector.
• Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
• Responsible for the investigation and resolution of problems on a day-to-day basis.

Experience & Skill:

• Years of Experience: 5 – 8 in SAP HCM
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Should have experience of client-facing roles
• Should have excellent communication skills

• Administers overall setup, configuration and maintenance of the Salesforce.com platform for the various divisions
• Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management, email templates, folder management, and public groups, as well as other configuration items
• Validation rules, Reports, Workflow, Process Builder as per business requirements
• Responsible to analyze, troubleshoot and solve the delivery/production (tier 2 or tier 3) team reported issues.
• Partner with Product Development to resolve customer reported bugs.
• Ability to reliably and correctly estimate your time to resolve technical problems and a clear understanding of your limitations for escalation purposes.
• Meet individual performance goals, including weekly and/or annual efficiency goals.

• Should have good communication skill.
• Experience Level – 5-6 years in similar profile.
• Team player willing to collaborate throughout all phases of development, testing and deployment
• Ability to solve problems and meet the deadlines within minimal supervision
• Excellent analytical skills

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
• Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)