Customer Support Executive

🎓 Education & Skills

• Diploma / Graduate in Mechanical / Electrical Engineering

• 1–3 years of experience in service operations or site coordination

• Basic understanding of service workflows, job cards, and safety norms

• Proficient in emails, Excel, WhatsApp coordination, and basic CRM usage

• Strong coordination skills, problem-solving ability, and discipline

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🔧 Key Responsibilities

🧩 Job Planning & Execution

1. Receive approved Sales Orders (SO) / work instructions from AFS Commercial

2. Plan service execution schedules in coordination with clients

3. Deploy technicians as per job requirements and skill set

4. Ensure technicians report on time to site and start work as scheduled

5. Monitor daily job progress and site status

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🧑‍🔧 Technician & Site Coordination

1. Allocate manpower, tools, and consumables as required

2. Coordinate with stores for spares or material dispatch

3. Ensure technicians follow safety procedures and site protocols

4. Handle site-level issues and escalate when required

We are seeking a dynamic and results-oriented Digital Marketing Executive with strong hands-on experience across multiple digital platforms. The ideal candidate will be responsible for planning, executing, and optimizing digital marketing initiatives to increase brand visibility, engagement, and conversions.

Key Responsibilities:

• Plan, execute, and manage digital marketing campaigns across PPC, SEO, Email Marketing, and Social Media platforms (Facebook, Instagram, LinkedIn, YouTube).
• Create, schedule, and publish engaging content to drive brand awareness and audience engagement.
• Manage and update product listings on e-commerce platforms.
• Maintain, update, and optimize company websites using WordPress and Elementor Pro.
• Collaborate with internal teams to create content for websites, blogs, articles, videos, social media, and marketing campaigns.
• Develop and implement effective SEO strategies to improve organic traffic and search engine rankings.
• Design basic creatives and video content using Canva or Adobe Creative Suite.
• Monitor, analyze, and report campaign performance using analytics tools; suggest improvements based on insights.
• Stay updated with digital marketing trends, tools, algorithm changes, and industry best practices.

Qualifications:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Strong understanding of digital marketing concepts and best practices.
• Hands-on experience with Google Analytics, Google Search Console, Google Ads, and Facebook Ads Manager.

Role Overview: We are looking for a skilled Workflow Developer/Sr Developer with expertise in JBPM to join our offshore team. The ideal candidate will have extensive experience in developing and managing workflow solutions, with a strong focus on JBPM. This role involves working closely with various departments to ensure seamless integration and functionality of workflow processes.

Key Responsibilities:

 Design, develop, and implement workflow solutions using JBPM.

 Collaborate with cross-functional teams to gather requirements and ensure the workflow solutions meet business needs.

 Optimize and maintain existing workflow systems to enhance performance and reliability.

 Troubleshoot and resolve issues related to workflow processes.

 Provide technical guidance and mentorship to junior developers.

 Stay updated with the latest trends and advancements in workflow technologies and JBPM.

Technical Skills:

 Strong experience in JBPM and workflow management.

 Proficiency in Java and related technologies.

 Experience with BPMN 2.0 and process modeling.

 Knowledge of integration with other systems and tools.

 Familiarity with cloud platforms and deployment processes.

• Extensive exposure to at least one Business Intelligence Platform (if possible, QlikView/Qlik Sense) – if not Qlik, ETL tool knowledge, ex- Informatica/Talend
• At least 1 Data Query language – SQL/Python
• Experience in creating breakthrough visualizations
• Understanding of RDMS, Data Architecture/Schemas, Data Integrations, Data Models and Data Flows is a must

JOB DETAILS:

Job Role: Android Developer

Experience: 6-8 years

Location: India (remote)

JOB DESCRIPTION:

1.            Handson exp in Kotlin and Android studio

2.            Good understanding of Core Java

3.            Experience in JSON parsing

4.            Experience in REST API

5.            Experience in Junit test cases

6.            Well versed in Latest Android API version.

7.            Experience in publishing apps to the App Store.

8.            Social Networking site integration

9.            Code version tool – Git and JIRA

10.          Architecture understanding - MVVM, MVP

11.          Strong analytical and debugging skills/ Unit test coverage

12.          Ability to do design and high level architecture

Job Description:

· Mechanical Engineer with 7+ years of relevant experience

· Strong Knowledge of injection Molding simulation (Cool+Fill+Pack+Warp) using Autodesk Moldflow.

· Strong Knowledge on selection of gate location, 2k and insert Molding Analysis.

· Working knowledge on Plastic Injection Mold design.

· Strong knowledge in plastic material selection and able to suggest alternate material.

· Experience in Good knowledge of injection Molding process.

· Experience in solving injection Molding issues (weld lines, sink marks, warpage, etc).

· Able to find optimized process parameters for Injection Molding process Engineer.

· Strong analytical skills and results interpretation skills.

· Working understanding of CAD software like SolidWorks, CATIA etc.

· Working experience in Product design

· Good exposure to manufacturing process

· Good Knowledge of DFMEA, DFM and DFA

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

• Developing import functionality from Excel to ERP on premise
• Preparing test scripts for testing the configured scenarios
• Testing may also include Unit testing, Performance Testing, User Acceptance Testing, Regression Testing
• Testing the end to product scenarios in line with product standards and resolving conflicts with the help of technical team

Desired Candidate Profile

• At least five years' experience in ERP implementation, configuration, system design or related business experience
• Good command on SSRS reporting and Technical
• Excellent online presentation skills using Teams. Able to implement both Discrete and Process Manufacturing
• Deep knowledge in AP, AR, GL, Inventory, Warehouse management and FA
• Knowledge in Microsoft Dynamics AX 2012 ,R3
• Certification and/or experience in Microsoft Dynamics 365 for Finance and Operations, AX 2012 R2, R3 or AX 7/D365FO are a plus
• Proficiency with Excel, PowerPoint, Outlook and Word    

factorie.io is a digital manufacturing enterprise, connecting disparate data sources to align manufacturing activities in real time, substantially impacting manufacturing throughput. 

Operating in an inherently data-rich environment – we seek to be the source of real time intelligence for manufacturing operations by processing and elevating data from machines, ERP and other IT applications. 

The company is currently being led by four co-founders with a cumulative management, technology and manufacturing experience of more than 100 years. In place is a dedicated strategic consulting for manufacturers to transition to digital enterprise, ISV partners and pilot clients. As we work towards empowering manufacturers at scale, we are looking for a high caliber IIoT / embedded systems engineer to lead data acquisition from machines. This is a leadership position and you'll be a Co-founder of the Company. All Co-founders are compensated from founders' equity in the Company – and, cash compensation will commence only after completing 12 months association as Co-founder.

Nurtured as a product-based technology company, our Co-founder would be someone who considers himself to be a methodical hacker – energized by simply the process of building products that solve meaningful problems. You have a bias for action, taking consistent, incremental and measurable steps towards releases that serve the product’s immediate and long-term needs.

If that person is you, we look forward to experimenting and tinkering with the next generation of IoT and data analytics use cases – together. 

ASK YOURSELF IF YOU ARE: 

Entrepreneurial? Someone who believes it is their time to shine and is tired of operating in a manager's shadow. Have you started-up before – or, even thought about doing so? Tell us your story. 

A hands-on craftsman? Someone who loves to build, understands the architecture of complex software applications and frameworks. Do you contribute to opensource projects and / or have you developed / are you developing certain ‘hobby’ applications? We would love to know about them. Do you have an engineering blog we should be following? We are NOT accepting managers for this position, please. 

Disciplined, passionate and obsessive? Someone who needs to solve REAL problems that have potential network implications on how products are manufactured in the world today – democratizing the hitherto ‘privileged’ power of Industry 4.0.

THE SKILLS YOU NEED / TECHNOLOGIES WE’RE WORKING ON,

CORE:

• Experience of data acquisition, extraction and normalization from PLCs and sensors with open protocols (OPC-UA, Modbus and MTConnect) + proprietary connectors (for Siemens Sinumerik, Fanuc and Mitsubishi)

• Comfortable building the Edge hardware and software infrastructure - IoT Gateways, IoT Servers installed on Linux or Android (Yocto) forks

• Exposure to low latency connectivity architecture using a combination of Wireless (Cellular, Wi-Fi, Bluetooth, and NFC), and wired (Ethernet) interfaces. Consequently, necessary is an understanding of Profinet and MQTT communication standards.

• In depth knowledge of the architecture of smart manufacturing software components - SCADA, Historian, MES etc.

• Have leveraged a cross-section database types - RDS (Postgres) and / or NoSQL (MongoDB, DynamoDB)

• A fanatical level of thoroughness with the OOP such as C++, JAVA (Spring) as well as the more recent Node.js, Go 

FUNDAMENTALS:

• Strong CS fundamentals. Deep knowledge of math, probability, statistics and algorithms. Delivering full-stack projects from conceptualization to production. Iterating, developing and testing MVPs quickly - therefore identifying opportunities to automate the development cycle to the maximum feasible extent.

• Extensive experience of leveraging (opensource) libraries / solutions, frameworks, APIs, AWS IIoT (or similar) etc., to drive efficiencies in product development. We’re NOT planning to reinvent the wheel.

• Familiarity with deploying and developing in a microservices architecture. i.e., deploying on a containerized (Kubernetes, Docker, ECS, EKS etc.) stack that communicates via REST APIs. Developing while religiously following the CI / CD methodology.

• Trade tools such as PLC simulators, IoT device / sensor simulators, Cucumber, Selenium, GIT, IDEs (ex., Eclipse), JIRA etc., would be almost second nature