Customer Support

About Company:

The Organisation transform individuals and teams through holistic, heart-centric and engaging learning experiences that unleash their true potential and help organizations achieve business outcomes. We create customized, strong impact training programs that are conceptualized, designed and delivered by a core team of senior professionals.

Role & Responsibilities:

1. Looking for someone who can think creatively about packaging marketing messages and is passionate about the brand.
2. Experience in a marketing, communications or internal communications role with a marketing mindset is expected.
3. The candidate will handle our communication portfolio, hence good problem solving, writing, administrative and PR skills are a must. Experienced into Lead Generation, Marketing, Advertising, Social Media Marketing, Digital Advertising, Database Generation,B2B Sales.
4. Plan, organize, and implement market survey to obtain data that provides insight to market trends and consumer requirements.
5. Interpret data obtained from market research/survey to produce results useful in taking effective business decisions.
6. Carry out demographic surveys to identify potential customers.
7. Contact potential customers through emails, calls, and home visits to create product/service awareness.
8. Employ knowledge of company goals in carrying out marketing operations.

Job Description below :

Required Skills

BSc/B.E./B.Tech in Computer Science or an equivalent field.

7-10 years' solid commercial experience in software development using experience using Java8, Spring boot, Hibernate, Spring Cloud and related frameworks.

Experience with Angular 8+ versions, B.J‹JS 6, IS/TypeScript

Knowledge of HTML/CSS

Good understanding of Design Patterns

Proficiency with SQL database development, including data modelling and DB performance tuning

Ability to work with customers, gather requirements and create solutions independently

Active participation within and among teams and colleagues distributed globally

Excellent problem-solving skills, in particular a methodical approach to dealing with problems across distributed systems.

Agile development experience

Desired Skills

Experience with angular forms

Experience with dynamic forms/ dynamic angular components

Experience with java Spring boot

Knowledge of Kafka Stream Processing

Understanding of secure software development concepts, especially in a cloud platform

Good communication skills.

Strong organisational skills.

Understanding of test management and automation software (e.g. ALM, Jira, JMeter).

Familiarity with Agile frameworks and Regression testing.

Previous experience within the Financial domain.

Are you a fun-loving and passionate individual about technology? Are you ready to build a career that enhances your skills?  

Then, we are the right choice for you.

We are seeking a results-oriented Network Administrator to manage our company's computer infrastructure and supervise our IT department. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT issues, and maintaining our networks and servers. 

To ensure success as an IT Administrator, you should possess extensive experience in IT administration and the ability to optimize the performance of our IT infrastructure. An accomplished IT administrator will be someone whose technical expertise results in enhanced IT system efficiency across company structures. 

Desired roles & responsibilities:

• Expertise in DNS, VMware Workstation, multiple OS installation & RAID configurations.
• Excellent understanding of Networking & Firewalling concepts.
• Well versed with various IT Infrastructure technologies/ concepts such as LAN & WAN protocols, VPN Technologies (IPSEC, SSL), Leased Line Connectivity, DNS, DHCP, ISP Setup, TCP/ IP, IP architecture, Network Management System (NMS), VLANs, Structured Cabling Design, Anti-Virus Server (Mail Scanning/ Gateway Scanning/ Server/ Clients Scanning) Setup and Wire Less LAN concepts.
• Expertise in Active Directory Configuration and Group Policy Management. FSMO Roles, DNS Zones, Replications, etc.
• Experienced in Single sign-on configurations using Active Directory Federation Services (ADFS) and Azure AD.
• Good understating of PKI infrastructure and experience in Active Directory Certificate Services administration.
• Administration knowledge on Anti-Virus Management
• Firmware up-gradation and tuning, hardening the servers.
• Manage local hardware inventories.
• Assist network architects with the design of network models whenever needed.
• Good hands-on experience on SonicWALL/FortiGate/FortiNet Firewall and configuration. well versed with NAT Rules in Firewall and Direct the installation of both the software and hardware components of firewalls along with other portions of security infrastructure. They also configure firewalls for usage, manage their day-to-day operations, and perform regular maintenance through upgrades and patches.
• Applying operating system updates, patches, and configuration changes.
• Expertise in Firewall design, building, and managing the security infrastructure of information technology (IT) systems. They are expected to be proficient in all aspects of ITIL (i.e. Incident Management, Service Request Management, Change Request Management, Problem Management, Disaster Response, etc.).
• Windows Server environment administration and support.

IT Administrator Requirements: 

• Bachelor's degree in computer science, information technology, information systems, or similar. 
• Applicable professional qualification, such as Microsoft, Oracle, or Cisco certification. 
• Extensive experience with IT systems, networks, and related technologies. 
• Good knowledge of best practices in IT administration and system security. 
• Exceptional leadership, organizational, and time management skills. 
• Strong analytical and problem-solving skills. 
• Good interpersonal and communication skills.

We are looking for credit analysts who can help them perform threshold analysis and impact calculations to streamline their credit underwriting process. Hence, they are looking for people who have experience in doing similar or related work. Since this is an urgent requirement, your quick help is requested in filling this role.

Attaching sample profile as well.

Manager and SM - 25-50LPA

Skills: Credit analyst + SAS

Goot to have: Credit underwriting, EWS (Early warning signal),EBC regulations, IFRS9.

Level: SM or M ( 4+ years)

NP: Max 30 days.

Budget: max 45 LPA.

Loc: Pan India

Responsibilities:

• Credit Underwriting, credit appraisal process
• EWS analysis, IFRS9 staging, credit analysis, threshold analysis
• Querying and coding in SAS and SQL
• ECB regulations

We are looking for "Mulesoft Developer" for Reputed Client @ Coimbatore Permanent Role.

• 5 Years of IT experience

• Current 3+ years of hands-on MuleSoft development experience, including creating custom Mule

• Enterprise-level Java development experience (ex. J2EE web development experience using but not limited to EJB, Servlet, JDBC, ORM, etc.)

• Experience with SOAP and REST Web services, RAML Swagger open API development, and SOA APIs ensuring MuleSoft best practices.

• Experience with concepts for MuleSoft implementations including encryption, security, logging, throttling, scalability and clustering.

• A pro-active individual with strong communication skills

Job Description: Product Manager for GenAI Applications on Data Products About the Company: We are a forward-thinking technology company specializing in creating innovative data products and AI applications. Our mission is to harness the power of data and AI to drive business growth and efficiency. We are seeking a dynamic and experienced Product Manager to join our team and lead the development of cutting-edge GenAI applications. Role Overview: As a Product Manager for GenAI Applications, you will be responsible for conceptualizing, developing, and managing AI-driven products that leverage our data platforms. You will work closely with cross-functional teams, including engineering, data science, marketing, and sales, to ensure the successful delivery of high-impact AI solutions. Your understanding of business user needs and ability to translate them into effective AI applications will be crucial. Key Responsibilities: - Lead the end-to-end product lifecycle from ideation to launch for GenAI applications. - Collaborate with engineering and data science teams to design, develop, and deploy AI solutions. - Conduct market research and gather user feedback to identify opportunities for new product features and improvements. - Develop detailed product requirements, roadmaps, and user stories to guide development efforts. - Work with business stakeholders to understand their needs and ensure the AI applications meet their requirements. - Drive the product vision and strategy, aligning it with company goals and market demands. - Monitor and analyze product performance, leveraging data to make informed decisions and optimizations. - Coordinate with marketing and sales teams to create go-to-market strategies and support product launches. - Foster a culture of innovation and continuous improvement within the product development team. Qualifications: - Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. - 3-5 years of experience in product management, specifically in building AI applications. - Proven track record of developing and launching AI-driven products from scratch. - Experience working with data application layers and understanding data architecture. - Strong understanding of the psyche of business users and the ability to translate their needs into technical solutions. - Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Strong analytical and problem-solving skills, with a data-driven approach to decision making. - Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. - Passion for AI and a deep understanding of the latest trends and technologies in the field. Benefits: - Competitive salary and benefits package. - Opportunity to work on cutting-edge AI technologies and products. - Collaborative and innovative work environment. - Professional development opportunities and career growth. If you are a passionate Product Manager with a strong background in AI and data products, and you are excited about building transformative AI applications, we would love to hear from you. Apply now to join our dynamic team and make an impact in the world of AI and data.

• Experience in designing and developing applications using Node.js, RDBMS (preferably MySQL).
• Minimum 3 years of Node.Js, 3 years of Database experience required.
• Expertise in at least one of AWS, Google Compute platforms to build scalable solutions.
• Deep knowledge and experience in building complex cloud/enterprise-grade software in the area of IT infrastructure, virtualization, network, storage systems monitoring & manage mentor cloud solutions
• Expertise in writing async code (callbacks, promises, async/await, observables) and publish/ subscribe/ event.
• Experience in implementing and consuming SOAP and REST web APIs.
• Producing and maintaining automated testing, build, and deployment processes.
• Improve documentation of processes and systems
• Troubleshoot existing systems and applications
• Experience in data structure libraries (e.g., Immutable.js)
• Experience in RESTful APIs and knowledge of modern authorization mechanisms, such as JSON Web Token
• Understanding of data structures and problem-solving approaches, and ability to articulate trade-offs
• Strong fundamentals OOPS concepts, SOLID principles, Data Structures/Algorithms, Exception Handling, Coding Standards, Logging
• Passionate about writing clean, modular and unit testable code
• Possesses strong verbal and written communication skills.
• Experience with Agile development
• Good knowledge of Jenkins, SonarQube, Git.
• Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems rather than working around them.
• Collaborating with software engineers, QA engineers, UX and Design team and project managers

• Summary:

  The Business Development Executive is responsible for generating leads, advancing the sales process, closing new business, and achieving/assisting in the achievement of opportunity-based sales quotas. The Business Development Executive will conduct research to identify leads and reach business targets through telephone, email, and in person. This individual will also actively participate in the planning and execution of company marketing activities providing vital input based on his/her interactions with prospects.

  Job Duties:

  • Cold­call prospects that are generated by external sources of lead.
  • Develop sales opportunities by researching and identifying potential accounts.
  • Identify decision-makers within targeted leads to begin the sales process.
  • Penetrate all targeted accounts and radiate sales from within the client base.
  • Collaborate with appropriate team members to determine necessary strategic sales

  approaches

  • Create and deliver qualified opportunities to other team members
  • Maintain and expand the company’s database of prospects.
  • Ensure follow­up by passing leads to appropriate team members with calls­to­action, dates,

  complete profile information, sources, etc.

  • Set up and deliver sales presentations, product/service demonstrations, and other sales

  actions

  • Assist in creating RFP responses to potential clients.
  • Where necessary, support marketing efforts such as trade shows, exhibits, and other events.
  • Make outbound follow­up calls to existing clients via telephone and email cross­sell and

  up­sell.

  • Handle inbound, unsolicited prospect calls and convert them into sales.
  • Overcome objections of prospective customers.
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and
  • prepare sales order forms and/or reports.
  • Enter new customer data and update changes to existing accounts in the corporate database.
  • Attend periodic sales training where applicable.
  • Appropriately communicate brand identity and corporate position.
  • Hands-on with CRM ( eg; Hubspot, Zoho)
  • Managing the meetings on Zoom, Microsoft Teams
  • Hands-on with the email campaigns & sales tools.
  • Public Cloud and Analytics sales background

   

   

  Requirements:

  • University or college degree in Communications, Marketing, or an acceptable combination of

  education and experience.

  • Five years of direct work experience in a sales or telesales capacity.
  • Best to have - Microsoft Azure & Big Data – AI Offerings
  • Demonstrated ability to convert prospects, close deals, and achieve sales quotas
  • Solid experience in opportunity qualification, pre­call planning, call control, account

  development, and time management.

  • Success in qualifying opportunities involving multiple key decision-makers.
  • Strong knowledge of sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self-motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.
  • Experience with customer relationship management software.

  Working Conditions:

  • Some travel may be required
  • Ability to attend and conduct the presentation