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Customer Support
InstaWeb Labs Pvt Ltd's logo

Customer Support

Darshit Raut's profile picture
Posted by Darshit Raut
0 - 1 yrs
₹10000 - ₹15000 / mo
Mumbai, Malad
Skills
Customer Support
Communication Skills
Effective communication
FreshDesk
Customer Success

Internship: Customer Support (WhatsApp, Freshdesk, Freshchat)

We are looking for a customer support intern who can assist users, resolve queries, and build strong relationships. The role requires empathy, patience, and the ability to convert free users into paying customers.

Responsibilities:

  • Handle customer queries on WhatsApp, Freshdesk, and Freshchat
  • Provide clear, empathetic, and solution-focused responses
  • Assist users with platform navigation and troubleshooting
  • Encourage users to upgrade to paid plans through effective communication
  • Maintain records of interactions and share feedback with the team

Requirements:

  • Strong communication skills (written and verbal)
  • Empathy and problem-solving attitude
  • Ability to multitask and manage multiple chats
  • Interest in customer success and sales conversion
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About InstaWeb Labs Pvt Ltd

Founded :
2017
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Websites.co.in is one of the world’s easiest, mobile-first website builder platforms—no coding, no hassle. Over 5 million users across 190 countries trust us to bring their businesses, blogs, and online stores to life. We’ve been featured over 2,000 times by Google Play in 100+ countries and recognized as India’s most innovative startup app

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Connect with the team

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Kartik Raichura
Profile picture
Darshit Raut

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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