Customer Support L1

We are looking for a dynamic and results-driven Business Development Head to lead and expand our IT services business. The ideal candidate will have a proven track record of driving sales, building client relationships, and identifying new business opportunities. This role requires strong leadership, strategic planning, and the ability to work in a fast-paced environment. 

Location: Prabhadevi, Mumbai 

Experience: 5+ Years 

Employment Type: Full-Time 

Key Responsibilities: 

Business Development & Sales: 

• Develop and execute sales strategies to expand business in IT services. 
• Identify new markets, clients, and business opportunities through networking, referrals, and market research. 
• Lead the end-to-end sales cycle, from prospecting to closure, ensuring revenue targets are met. 
• Prepare and deliver compelling sales pitches, proposals, and presentations to potential clients.

Strategic Planning & Market Research: 

• Conduct market research to identify industry trends, competitor activities, and emerging technologies. 
• Define go-to-market strategies and position the company’s services effectively. 
• Work closely with internal teams to refine service offerings based on market demand. 

Client Relationship Management: 

• Act as the primary point of contact for key clients, ensuring customer satisfaction and long term partnerships. •
• Negotiate contracts, pricing, and service agreements to maximize profitability. 
• Address client concerns and provide solutions to enhance service delivery. 

Collaboration & Leadership: 

• Collaborate with technical and delivery teams to align solutions with client requirements.
• Mentor and guide junior business development executives to achieve team goals. 
• Work closely with marketing teams to enhance brand presence and lead generation efforts. 

Key Skills & Competencies: 

• Strong understanding of IT services, including software development, cloud computing, cybersecurity, and managed IT services. 
• Excellent communication, negotiation, and presentation skills. 
• Proven ability to close deals and meet revenue targets. 
• Experience in B2B sales, particularly in IT services. 
• Ability to analyze market trends and adapt business strategies accordingly. 
• Strong leadership and team management skills.

Qualifications: 

• Bachelor’s or Master’s degree in Business Administration, IT, or a related field.
• 5+ years of experience in IT services sales, business development, or account management. 
• strong understanding of IT services, cloud solutions, software development, or digital
• Experience working with international clients is a plus. 

Preferred:

• Experience in selling Managed IT Services, Cloud Computing, Digital Solutions. 
• Familiarity with CRM tools (Salesforce, HubSpot) and sales automation platforms. 

What We Offer: 

• Competitive salary with performance-based incentives. 
• Opportunity to lead and grow within a fast-evolving IT services firm. 
• A collaborative and innovative work environment.  

In this role, you'll:

• Manage our SaaS web app, ensuring its roadmap, quality of performance, reliability, and security 💻
• Engage directly with customers to understand their needs and translate feedback into actionable engineering tasks 🗣️📝
• Collaborate with our sales and marketing teams, providing engineering updates and insights to support their efforts 🤝📈
• Oversee technical documentation to enhance visibility and communication within the organization 📚👀

We're seeking a tech-savvy leader with a strong software engineering background and experience managing agile teams. You'll drive our technical strategy, ensure our product roadmap stays on track, and foster a culture of continuous innovation. 🚀

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

Desired Candidate Profile

• Qualification -B.E/ B.Tech and/or MBA
• Experience of 5-9 years in related industry/ product categories
• Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
• Exposure in developing and working with factories in China is essential
• Talent in negotiations and networking
• Aptitude in decision-making and working with numbers
• Strong verbal and written communication skills
• Demonstrated ability to analyze and resolve problems

• Strong experience in building UI and Backend process, APIs using PHP and CI technology stack
• Excellent knowledge and experience of CodeIgniter CI
• Good core knowledge of HTML5, CSS3, jQuery, and Bootstrap
• Good knowledge and experience in MySQL
• Good experience in the build and deployment process

• Bachelor’s degree in computer science or a similar field.
• Knowledge of PHP web frameworks including Laravel, and CodeIgniter.
• Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
• Understanding of object-oriented PHP programming.
• Previous experience creating scalable applications.
• Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
• Familiarity with SQL/NoSQL databases.
• Ability to project manage.
• Good problem-solving skills.

As a Software Engineer at Quince, you'll be responsible for designing and building scalable infrastructure and build applications to solve some very interesting problems in the logistics and finance tech space.

Responsibilities:

• Design and architect solutions on the cloud for various business problems with workflow efficiency and scale in mind.
• Be on the forefront with the business team to learn, understand, identify and translate function requirements into technical opportunities.
• End-to-end ownership - from scoping the requirements to the final delivery of the solution with keen eye to details and quality.
• Build and improve logistics components for this innovative M2C supply-chain model.
• Build and maintain scalable ETL data pipelines.

Requirements:

• Bachelors/Masters/PhD in Computer Science or closely related subject.
• 1-5 years of experience in building software solutions.
• Good at data structures and their practical applications.
• Proficiency in Kotlin, Java, Python.
• Experience in deploying and maintaining applications on cloud platforms (Ex: AWS, Google cloud).
• Proficiency with SQL and databases - relational and/or nosql (Snowflakes, AWS RedShift, etc).
• Experience with messaging middleware such as Kafka is good to have.