
Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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Role: Sr. DevOps – Architect
Location: Bangalore
Who are we looking for?
A senior level DevOps consultant with deep DevOps related expertise. The Individual should be passionate about technology and demonstrate depth and breadth of expertise in similar roles and Enterprise Systems/Enterprise Architecture Frameworks;
Technical Skills:
• 8+ years of relevant DevOps /Operations/Development experience working under Agile DevOps culture on large scale distributed systems.
• Experience in building a DevOps platform in integrating DevOps tool chain using REST/SOAP/ESB technologies.
• Required hands on programming skills on developing automation modules using one of these scripting languages Python/Perl/Ruby/Bash
• Require hands on experience with public cloud such as AWS, Azure, Openstack, Pivotal Cloud Foundry etc though Azure experience is must.
• Experience in working more than one of the configuration management tools like Chef/Puppet/Ansible and building own cookbook/manifest is required.
• Experience with Docker and Kubernetes.
• Experience in Building CI/CD pipelines using any of the continuous integration tools like Jenkins, Bamboo etc.
• Experience with planning tools like Jira, Rally etc.
• Hands on experience on continuous integration and build tools like (Jenkins, Bamboo, CruiseControl etc.) along with version control system like (GIT, SVN, GITHUB, TFS etc.), build automation tools like Maven/Gradle/ANT and dependency management tools like Artifactory/Nexus.
• Experience with more than one deployment automation tools like IBM urban code, CA automic, XL Deploy etc.
• Experience on setting up and managing DevOps tools on Repository, Monitoring, Log Analysis etc. using tools like (New Relic, Splunk, App Dynamics etc.)
• Understanding of Applications, Networking and Open source tools.
• Experience on security side of DevOps i.e. DevSecOps
• Good to have understanding of Micro services architecture.
• Experience working with remote/offshore teams is a huge plus
• Experience in building a Dashboard based on latest JS technologies like NodeJS
• Experience with NoSQL database like MongoDB
• Experience in working with REST APIs
• Experience with tools like NPM, Gulp
Process Skills:
• Ability in performing rapid assessments of clients’ internal technology landscape and targeting use cases and deployment targets
• Develop and create program blueprint, case study, supporting technical documentations for DevOps to be commercialized and duplicate work across different business customers
• Compile, deliver, and evangelize roadmaps that guide the evolution of services
• Grasp and communicate big-picture enterprise-wide issues to team
• Experience working in an Agile / Scrum / SAFe environment preferred
Behavioral Skills :
• Should have directly worked on creating enterprise level operating models, architecture options
• Model as-is and to-be architectures based on business requirements
• Good communication & presentation skills
• Self-driven + Disciplined + Organized + Result Oriented + Focused & Passionate about work
• Flexible for short term travel
Primary Duties / Responsibilities:
• Build Automations and modules for DevOps platform
• Build integrations between various DevOps tools
• Interface with another teams to provide support and understand the overall vision of the transformation platform.
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• Preparing HLDs and LLDs.
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Qualification:
• Somebody who has at least 12+ years of work experience in software development.
• 5+ years industry experience in DevOps architecture related to Continuous Integration/Delivery solutions, Platform Automation including technology consulting experience
• Education qualification: B.Tech, BE, BCA, MCA, M. Tech or equivalent technical degree from a reputed college
Technical Lead
The ideal candidate should possess the following qualifications:
- Education: Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Experience: 9+ years in software development with a proven track record of delivering scalable applications.
- Leadership Skills: 4+ years of experience in a technical leadership role, demonstrating strong mentoring abilities.
- Technical Lead must Lead and mentor a team of software developers and validation engineers.
- Technical Skills: Technical Lead must have Proficiency in programming languages such as C#, React js, SQL, MySQL, Javascript, Web API are required .NET, or Python, along with frameworks and tools used in software development.
- Technical Lead must have General working knowledge of Selenium to support current business automation tools and future automation requirements.
- General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization.
- Technical Lead must have Strong understanding of software development lifecycle (SDLC).
- Experience with agile methodologies (Scrum/Kanban or similar).
- Knowledge of version control systems (Git or similar).
- Development Methodologies: Experience with Agile development methodologies and experience with CI/CD pipelines.
- Problem-Solving Skills: Strong analytical and problem-solving abilities that enable the identification of complex technical issues.
- Collaboration: Excellent communication and collaboration skills, with the ability to work effectively within a team environment.
- Innovation: A passion for technology and innovation, with a keen interest in exploring new technologies to find the best solutions.
SailPoint Engineer
Job Description
Essential Functions
· Build, design, develop, test and deploy software releases using automation tools and scripts.
· End to End SDLA activities.
· Designs solutions that integrate with the current IAM platform including provisioning, de-provisioning, and integration of applications for authentication and authorization.
· Prepares accurate and detailed requirement specifications documents, including workflows, processes, requirements, and gap analysis.
· On-board applications into the SailPoint IIQ platform and integrate with provisioning plans.
· Coordinate with change management to test, validate, evaluate new applications and functions to ensure information adheres to requirements and business needs.
· Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines.
· Modify and enhance deployment frameworks as needed for new functionalities
· Understands overall SailPoint product architecture and functions to support stakeholder discussions
· Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists
· Runs and understands the process to deploy java and SQL scripts for Application deployments and review/enhance processes
· Proactively identifies process improvements and works with Dev teams to implement changes
· Fully understand source control tools and provides support for advanced administration tasks
· Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, Logging and Monitoring tools) and basic administration
· Assist IAM Operations, Development and integrated application teams with Disaster Recovery tasks during DR tests.
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· Engage is system administration to perform SailPoint system health checks and proactively work to reviving and restoring system health
· Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation
· Assist development teams in implementing application changes and related code/release management
· Maintain good relationships with customers and IT colleagues to meet customer service levels
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· Problem-solve and think laterally as part of a team to meet the needs of the program
· Required to perform duties outside of normal work hours based on business needs
· Able to collaborate with teams across borders and streamline operational processes
Knowledge and Skills
· Bachelor's Degree or equivalent combination of education and experience
· Typically, 3-5 years of directly related experience.
· 3-5 years of directly related experience including working with enterprise IDM Products, commercial IAM products for a sizeable enterprise (preferably 5,000+ employees/Identities), user provisioning, and developing solutions for Identity Management, Single-Sign & Reduced Sign On, and Web Access Management
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· 3+ years of experience using Java, JavaScript, XML, DSML.
· 5+ years of experience in SailPoint IdentityIQ and FAM solutions.
· Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
· Experience with SailPoint IdentityIQ v7.x,8.x
· Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)
· Experience in testing processes (e.g., performance testing, System Integration, automated testing, test scripts, test cases and test plans)\.
· Conducting code reviews.
· Conducted ITIL standards activities for incidents, changes and enhancements.
· Experience in deploying and maintaining software applications- Azure, Windows AD.
· Familiar with cloud computing platforms and models is a plus.
· Experience with directory management such LDAP/Active Directory solution
· Experience with virtual directory solutions
· Experience supporting SailPoint IIQ including monitoring tasks, initiating certifications, and executing reports.
· Previous experience with Linux, Tomcat, ServiceNow, SQL Server etc.
· Experience building custom connectors on the backend. (SailPoint/Java)
· Experience managing Incidents, Service Request and Changes within defined SLAs.
· SailPoint Implementation Experience
· Experience in SailPoint LCM and PE Modules
· Experience in Access Governance and Compliance
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IT Recruiter
Qualification - Graduate
Experience - At least 2+ years of work experience as a Recruiter
Resourcing Next is an international Recruitment Firm providing specialist solutions to talent acquisition teams, helping them better understand their talent landscape and deliver more direct hires domestic as well as international.
Owing to our significant growth plans we are desirous of recruiting Technical Recruiters for our team who will be responsible for end to end talent acquisition activities, involving senior management search mandates, for our top ranking Indian and Global clients.
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IT Recruiter • Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
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• Writing job descriptions and posting to relevant media platforms. Excellent understanding of ATS.
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• Presenting most suitable candidate profiles for internal/external reviews.
• Arranging interviews on phone/video/in-person.
• Keeping track of all applicants as well as keeping applicants informed on the application process.
• Initiating onboarding of selected candidates.
• Performing background and reference checks.
• Reaching out for current job openings to passive candidates & consistently following up with prospective candidates.
Skills Required – IT Recruiter
• Proven work experience as a Technical Recruiter with minimum 2 years’ experience
• Ability to understand and explain job requirements for IT roles with Applicant Tracking Systems and resume databases
• Solid knowledge of sourcing and work well in fast paced environments • Excellent verbal and written communication skills • Ability to multi-task and work effectively as a team player
Your responsibilities as a backend engineer will include:
- Back-end software development
- Software engineering and designing data models and write effective APIs
- Working together with engineers and product teams
- Understanding business use cases and requirements for different internal teams
- Maintenance of existing projects and New feature development
- Consume and integrate classifier/ ML snippets from Data science team
What we are looking for:
- 4+ years of industry experience with the Python and Django framework.
- Degree in Computer Science or related field
- Good analytical skills with strong fundamentals of data structures and algorithms
- Experience building backend services with hands-on experience through all stages of Agile software development life cycle.
- Ability to write optimized codes,debug programs, and integrate applications with third party tools by developing various APIs
- Experience with Databases (Relational and Non-Relational). Ex: Cassandra, MongoDB, Postgresql
- Experience with writing REST-APIs.
- Prototyping initial collection and leveraging existing tools and/or creating new tools
- Experience working different types of datasets (e.g. unstructured, semi-structured, with missing information)
- Ability to think critically and creatively in a dynamic environment, while picking up new tools and domain knowledge along the way
- A positive attitude, and a growth mindset
Bonus:
- Experience with relevant Python libraries such as Sklearn, NLTK, tensorflow, HuggingFace Transformers
- Hands on experience in Machine learning implementations
- Experience with Cloud infrastructure (e.g. AWS) and relevant microservices
- Good with Humor and Team player
Location: Ahmedabad (Work From the Office)
Job Description
Responsibilities of a Campaign Manager
Responsibilities w.r.t Customer:
-
Keep the promises made to the customer in terms of deliverables.
-
Continuous research on Audience and product to ensure an appropriate match and share as well as get insights from the customer
-
Design a marketing plan and get it approved by the customer
-
Design and implement the planned campaign to achieve the customer KPI
-
Negotiate deals with third party publishers as a part of the marketing plan
-
Implement the campaign by ensuring traffic (Campaign Trafficking )
-
Analyze the campaign
-
Report the results to the customer
-
Deep analysis of the data
-
Optimize the campaign based on the data
-
Guide the customer on a technology road map for their requests.
-
Keeping the floodlight implementation at the correct trigger points to get the data
-
Keep the customer updated and aware of the progress.
-
Communicate to keep customer sentiment high
Business Responsibilities
-
Increase the revenue per customer by giving a marketing plan which they accept.
-
Providing marketing plans for new customers to the Customer Development team for business development
-
Designing Innovative and performing campaigns which lead to increased revenue by the customer.
Technology
Stay abreast with the concepts and updates in the core technologies DV 360, Campaign Manager and Google Ads, and GA 360.
|
Functional Competencies |
|
Planning & Strategy |
|
Trafficking, Conversion setup |
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Optimization, Bidding, Budgets, and Targeting |
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Reporting, Analysis, and insights |
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Name - http://www.savvologygames.com">Savvology Games
Location - WeWork, Spectrum Towers, Malad, Mumbai
About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win! We make use of Game Theory (the science of decision-making) to come up with games that are so simple that even a 5-year-old can play. Our vision is to encourage people to make better decisions through gamification.
Job Brief
We are looking for an experienced and self-driven Backend Developer to join our young team. You will be responsible for all the server-side logic of our games, ensuring a smooth, glitch-free gaming experience. You have to minimize downtime, crashes, and other bugs and capture & store data correctly for further analytics. You will be working alongside a dynamic team of IITian founders, engineers, designers, and marketers, so there is a lot of scope for learning and growth.
We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges, playing games, and building innovative products from scratch, we’d like to meet you.
Responsibilities
- Build robust backend systems that do not break down.
- Write clean and reusable code for future use and ease of understanding
- Collaborate with front-end developers to integrate user-facing elements with server-side logic
- Give inputs on how to develop new features in the most cost and effort-economical way
- Implementation of security standards, data protection, and privacy protocols
- We want to be a data-driven company. Gather data (events, clicks, behaviors) to facilitate analytics by the Product and Marketing teams
- Create dashboards where all key metrics and data is visible at a glance
- Implement and maintain an SEO-friendly website
Skills
- 3+ years of proven work experience as a Full-Stack / Back-end developer
- 2+ years of NodeJS experience
- 1+ years of ReactJS experience
- Proficient in MySQL and database design and schemas
- Familiarity with ELK stack. Hands-on project experience will be preferred.
- Website development. Should be well-versed in HTML / CSS / Javascript
- Ability to understand business requirements and translate them into technical requirements
Requirements
- Should be a team player and have a problem-solving attitude.
- Should show initiative and be opinionated. We don’t want a yes-man. [MUST]
- Computer Science or a relevant degree from a reputed university is a plus but NOT mandatory
- Brownie points if you’ve worked on / developed a mobile game before
What you can expect at Savvology Games
- A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
- A hockey-stick trajectory for growth professionally
- Fun people who you’ll want to hang out with after office hours too :)
- Lots of treats - Did we mention beer/pizza every Friday?











