Customer Support L1

You will be working hands-on on a complex and compound product that has the potential to be used by millions of sales and marketing people around the world. Your contribution to delivering an excellent product platform that:

• enables quick iteration
• supports product customization
• and handles scale

What do we expect you to have?

• 2+ years of experience in backend engineering
• An intent to learn and an urge to build a product by learning different technologies
• Interest in writing complex, scalable, and maintainable backend applications
• Tech stack requirements:

Must haves

• Experience in building application server in Java (Spring / Spring boot) / NodeJS / Golang / Python
• Experience in using SQL databases and designing schemas based on application need
• Experience with container services and runtimes (docker / docker-compose / k8s)
• Experience with cloud paas (AWS / GCP / Azure cloud)
• Experience and familiarity with microservices’ concepts
• Experience with bash scripting

Good to have (Preferred)

• Preferred experience with org wide message queue (rabbitmq / aws sqs)
• Preferred experience with task orchestration services (apache airflow / aws step function)
• Preferred experience with infra as code (or system configuration) tools (terraform / chef / ansible)
• Preferred experience with build essential tools (make / makefile)
• Preferred experience with monitoring and tracing systems for performance / system / application monitoring (grafana + loki + prometheus / aws cloudwatch)

What will you learn?

• Building highly available, complex, compound, performant systems of microservices platform that acts as an API layer
• Industry-standard state-of-the-art tools + methodologies + frameworks + infra for building a product.
• Fable is not a trivial CRUD app. It requires a lot of consideration and care for building the API layer as the product is highly customizable per user.
• How different functions (sales, marketing, product, engineering) in a high-velocity product company work in synergy to deliver an iterative product in real life.

Who would you be working with?

• You would be directly working with the co-founder & CTO who has built multiple companies before and has built large teams in large-scale companies like ThoughtSpot, Unacademy, etc.

Position details

• Fully remote.
• 5 days/week (all public and government holidays will be non-working days).
• No specific work hours (we will sync over zoom over the course of the day).

Position/Title: NetSuite Developer/NetSuite Administrator

Department: ERP

Employment Type: Full-time

Location: Bangalore/Hyderabad

Shifts (if any): 10:00 AM - 7:00 PM (candidate should be flexible to work as per business requirement)

Experience: 5-10 years

About Aeries:

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

Read about us at https://aeriestechnology.com/careers/

Job Description:

Collaborate closely with stakeholders to comprehensively understand and analyze business requirements.

• Design and customize NetSuite solutions to meet business needs, including but not limited to financial management, CRM, inventory management, and e-commerce.
• Develop and maintain SuiteScripts (JavaScript-based scripting language) for customizations and automation.
• Integrate NetSuite seamlessly with third-party systems and applications using SuiteTalk (Web Services integration), RESTlet, or other integration methods.
• Provide ongoing support, troubleshooting, and maintenance for existing NetSuite implementations.
• Writing scripts, creating custom workflows, and integrating NetSuite with other systems as necessary to streamline operations and maximize system utility.

Qualifications:

• Bachelor’s degree.
• Excellent communication skills.
• Ability to work independently and in a team environment.
• Strong problem-solving and analytical abilities to tackle complex challenges and drive innovative solutions.
• Experience with SuiteBuilder, SuiteFlow, SuiteAnalytics, and SuiteCloud Development framework.
• Knowledge of web technologies like HTML, CSS, JavaScript, and RESTful APIs.
• Proficiency in in SuiteScript, including SuiteScript 1.0 and/or SuiteScript 2.0.
• Strong understanding of NetSuite architecture, data model, and capabilities.
• Experience with NetSuite SuiteCommerce Advanced (SCA) is a plus.

JOB SUMMARY

Take part to the development and the maintenance of the FM SAAS Platform.

·    Write technical designs (conception, architecture, data model)

·    Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)

·    Develop and maintain the platform

·    Support UI developers

·    Identify and resolve incidents

·    Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

·      Delivering high quality, bug free software

·      Respecting customer commitments

·      Respecting UX designs

·      Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed

·      Providing expected effort to solve customer issues

• Understanding fully the FM Strategy

Teamwork

Work together by:

·      Providing a transparent reporting to both the scrum team and the UI team

·      Helping other team members to achieve their commitments

·      Sharing knowledge

·      Driving other UI developers

• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

·      Keeping in touch with latest technologies

·      Sharing (business/technical) ideas with the team and the management

·      Proposing new development tools

·      Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

·      Being proactive and autonomous

·      Actively participating to retrospective

·      Communicating with other BT UI teams

·      Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

·      IT Master’s Degree or equivalent such as Engineering school

·      Strong/proven knowledge of Javascript development language

·      Strong/proven knowledge of React and its usual ecosystem

·      Basic knowledge of Docker

·      Strong analytical and algorithmic skills

·      Strong communication skills

·      Autonomy

·      Adaptability

·      Team working skills

·      Ability to propose and discuss API contract with backend tech leads

·      Heightened sense of client service

·      Quality and documentation

·      Sense of responsibility

·      Strong attention to detail

Good to have Skills

·      Rigorous, methodical and organized

·      Ability to work both independently and within a team

·      Knowledge about Single spa

·      Knowledge about Kubernetes

·      Knowledge about GitLab

·      Knowledge about ArgoCD

·      Knowledge of SWIFT banking environment would be an advantage

·      Knowledge of Open Banking would be an advantage

·      Mastery in software engineering tools

Responsibilities:

• Creating content for the company website. For instance, blogs, e-books, product descriptions, and social media.
• Editing and refining current information to make it easier to read.
• To develop original content ideas, collaborate with many departments.
• Continually generating new concepts and working with the team to develop fresh plans of action.
• Work together with other departments to provide a fresh concept for content
• Be prepared to respond to any queries posed by their readers.
• Develop material in accordance with Search Engine Optimization (SEO) criteria and SEO tactics to increase website traffic.
• For the website, conduct research and write interesting, educational SEO content that includes the product, fresh snippets, photographs, videos, short- and long-form essays, etc.

Qualifications:

• Outstanding verbal and written communication abilities.
• Knowledge of effective content tactics for SEO.
• An advantage is knowing digital marketing strategies including SEO, email marketing, and social media.
• Must be capable of carrying out content marketing activities like blogging to promote clients.
• Recognize the industry, and then create content that will help the company fulfill the requirements.
• Define and structure the content development process.