Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
Shubham Vishwakarma
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About [Nimesa Technologies Pvt. Ltd.]
Nimesa is a fast-growing enterprise software start-up founded by ex Netapp, EMC, Oracle executives,
that is looking to revolutionize Disaster Management of cloud-native applications through its
proprietary patent-pending and award-winning ADM (Application Data Mesh) technology. We are
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QUALIFYDE Tech nerds are a network of software professionals, including software development managers, software engineers, and freelancers covering the full technology stack.
Technical Interviews with QUALIFYDE occur 24/7 with candidates located throughout the world
Conduct interviews based on your own availability — whether that be five times a week, 10 times a week, mornings, nights, or weekends.
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• Portfolio of our work can be found @ ymedialabs.com/work
• Live look into our engineering team @ medium.com/ymedialabs-innovation
• Live look into our design team @ dribbble.com/ymedialabs
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be one of the best tech teams in Bangalore.
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• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
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• A highly talented developer with 9+ years of hands-on experience
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Years of Exp – 9+
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon