Customer Support L1

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.

As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

Learn more at www.shipthis.co

JOB DESCRIPTION

Role Overview:

Shipthis is hiring proactive individuals to join our Customer Support team. As a Client Service Executive, you’ll resolve technical issues, manage escalations, and maintain customer satisfaction while working rotational shifts, including weekends, on a team rotation basis

This role suits candidates with strong communication skills, technical aptitude, and a passion for problem-solving.

Who are we looking for?

Shipthis seeks motivated and energetic individuals who can contribute to our Customer Support endeavor, work in a dynamic environment, and work proactively.

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Follow standard procedures for escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues concerning the severity.

Desired qualifications include

Proven working experience in enterprise technical support, IT support, or as a technical engineer is preferred

• Must be flexible to work the Rotational shifts.
• Excellent client-facing skills
• Excellent written and verbal communication skills
• Deep knowledge of the product that the technician is supporting.
• Basic knowledge of JavaScript and JSON is an added advantage

We welcome candidates

• Who is Immediate Joining
• Female candidates returning to work after a career break are strongly encouraged to apply
• Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS

Job Role: Client Service Executive

Location: Bangalore

Job type: Full-time, permanent

Work Schedule: Flexible rotational shifts, including weekends on a team rotation basis

Experience: (1-2) years

Industry Type: Software Product

Functional Area: Customer Support

Job Title: PHP Coordinator / Laravel Developer

Experience: 4+ Years

Work Mode: Work From Home (WFH)

Working Days: 5 Days

Job Description:

We are looking for an experienced PHP Coordinator / Laravel Developer to join our team. The ideal candidate should have strong expertise in PHP and Laravel framework, along with the ability to coordinate and manage development (as Team Lead) tasks effectively.

Key Responsibilities:

• Develop, test, and maintain web applications using PHP and Laravel.
• Coordinate with team members to ensure timely project delivery.
• Write clean, secure, and efficient code.
• Troubleshoot, debug, and optimize existing applications.
• Collaborate with stakeholders to gather and analyze requirements.

Required Skills:

• Strong experience in PHP and Laravel framework.
• Good understanding of MySQL and RESTful APIs and Cloud (AWS/ Azure/ GCP).
• Familiarity with front-end technologies (HTML, CSS, JavaScript).
• Excellent communication and coordination skills.
• Ability to work independently in a remote environment.

Role : Product Motion Designer

Exp: 3 -8 Years

CTC: up to 25 LPA

Ideal Candidate

• 3+ years of experience in motion graphics, animation & micro-interactions towards designing for consumer-focused products.
• Expertise in design tools such as Figma, After Effects, Protopie, etc.
• Strong portfolio showcasing interactive motion design projects.
• Decent knowledge of how Lottie animations work.
• A keen sense of design with a focus on the consumer's perspective.
• Strong communication skills & meticulous attention to detail.

Crafting Stunning Interactions/Animations:

• Design animations and micro-interactions for products to enhance usability, engagement & user delight.
• Collaborate with fellow designers, developers, and other stakeholders to understand project requirements and goals. Further integrate the motion design seamlessly into the overall user experience.
• Proactively initiate efforts to enhance various facets of the product experience. Innovation & Ownership
• Conceptualize original ideas that simplify & enhance user delight, especially in the face of complex design challenges.
• Take ownership and be at the forefront of the motion design across features in the consumer app. Prototyping
• Create interactive prototypes to demonstrate the motion design concepts and user interactions.
• Iterate on designs based on stakeholder and user feedback.

Responsibilities

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

PayPal is Hiring !!

Designation: Java back-end developer

Experience:3-7yrs

Location: Chennai, Tamilnadu (Work from OFFICE)

Job description :

Must have skills

3 to 5 years

Java, Spring Boot, Hibernate, REST API

Design Patterns

SQL, Oracle, Table design

We're seeking a qualified Team Leader who is responsible for developing the sales team, coordinating sales operations and implementing sales techniques that allow the business to meet and surpass its sales targets consistently. The team leader is responsible for supervising, managing, and motivating team members daily. able to act proactively to ensure smooth team operations and effective collaboration.

Requirement & Skills

Proven work experience as a team leader or supervisor

Excellent communication and leadership skills

Organizational and time-management skills

Decision-making skills

Job Location: Work from home

Selection process:- HR round & Manager round

Qualification: Any Graduate/Post Graduate

Working days: 6 working days (Sundays off)

Shifts: 10:00am -7:00pm

Mandatory language: English

Laptop: candidates are to use their laptops.

Additional Compensation: If applicable, this will be decided based on your designation

Job Description

Experience : 10+ Years

Location : Pune

Job Requirements:

• Minimum of 10+ years of experience with a proven record of increased responsibility
• Hands on experience in design, development and managing Big Data, Cloud, Data warehousing
• and Business Intelligence projects
• Experience of managing projects in Big Data, Cloud, Data warehousing, Business Intelligence
• Using open source or top of the line tools and technologies
• Good knowledge of Dimensional Modeling
• Experience of working with any ETL and BI Reporting tools
• Experience of managing medium to large projects, preferably on Big Data
• Proven experience in project planning, estimation, execution and implementation of medium to
• large projects
• Should be able to effectively communicate in English
• Strong management and leadership skills, with proven ability to develop and manage client
• relationships
• Proven problem-solving skills from both technical and managerial perspectives
• Attention to detail and a commitment to excellence and high standards
• Excellent interpersonal and communication skills, both verbal and written
• Position is remote with occasional travel to other offices, client sites, conventions, training
• locations, etc.
• Bachelor’s degree in Computer Science, Business\Economics, or a related field or demonstrated,
• equivalent/practical knowledge or experience

Job Responsibilities:

• Day to day project management, scrum and agile management including project planning, delivery
• and execution of Big Data and
• Primary Point of contact for customer related to all project engagements, delivery and project
• escalations
• Design right architecture and technology stack depending on business requirement on Cloud / Big
• Data and BI related technologies both some on-premise and on cloud
• Liaise with key stakeholders to define the Cloud / Big data solutions roadmap, prioritize the
• deliverables
• Responsible for end to end project delivery of Cloud / Big Data Solutions from project estimations,
• project planning, resourcing and monitoring perspective
• Drive and participate in requirements gathering workshops, estimation discussions, design
• meetings and status review meetings
• Support & assist the team in resolving issues during testing and when the system is in production
• Involved in the full customer lifecycle with a goal to make customers successful and increase
• revenue and retention
• Interface with the offshore engineering team to solve customer issues
• Develop programs that meet customer needs with respect to functionality, performance,
• scalability, reliability, schedule, principles and recognized industry standards
• Requirement analysis and documentation
• Manage day-to-day operational aspects of a project and scope
• Prepare for engagement reviews and quality assurance procedures
• Visit and/or host clients to strengthen business relationships

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Responsibilities:

• Responsible for managing all aspects of the inside sales department and business generation process. 
• Build a robust inside sales team that exceeds sales goals.
• Ensure that sales pipeline remains to the optimum with qualified leads & prospects. 
• Source sales opportunities through email campaigns, social media and inbound lead management.
• Conducting webinars, online product demos and presentations with prospects. 
• Look for opening up opportunities for product trials and POC’s
• Negotiation and final closure of the intended sale.
• Collect and decipher the key understanding of the client's requirements and how our various solutions can be implemented in the existing process flow to enhance and improve the same. 
• Team with new and potential channel partners and distribution channels in different markets.
• Report on Sales metrics including Conversion Ratios
• Research accounts, identify key players and generate interest
• Analyse competitive prices of products and features available in the market

• Excellent verbal and written communication skills - fluency in verbal and written English is an absolute must.
• Proven work experience as an Inside sales manager.
• Excellent interpersonal and team management skills.
• Both Offshore & Onshore experience.
• Passionate to learn more about Virtualization, Cloud, IT Infrastructure and new trends.
• Strong experience with corporate sales and dealing with corporates that require IT solutioning and products (SAAS products, Cloud Services, Technology solutioning).
• Strong experience working with channel partners and resellers. 
• Having an established track record of deal wins across various geographic regions and who can identify new targets and regions to grow the company’s sales footprint.
• Proficient in handling Digital marketing tools to help with SEO, SMM and DMM. 
• In-depth understanding of the sales administration process.
• Experience in handling tools like GCP, AWS, PPC, Azure, EDM, Webinars, Blogs, etc. will be an added advantage.