Customer Support L1

FOY for you is a hyper-personalised Smart Beauty and Personal Care e-commerce

platform with the vision of revolutionizing the BPC industry with immersive experiences

and innovative solutions. FOY aims to become India’s first customer centric retail

ecommerce platform which helps in making informed and quick purchases. We foster a

collaborative and results-oriented environment where innovation is encouraged and

employees are empowered to make a real impact on the future of beauty and personal

care.

Job Summary:

We are looking for an API Tester with UI Testing experience to join our QA team. If

you’re passionate about ensuring the quality of web and mobile applications, and have

experience testing APIs alongside UI, we want to hear from you!

Roles & Responsibilities:

• Analyze business requirements, PRDs, and functional specifications.

• Design, review, and execute test cases, test scenarios, and test plans.

• Perform functional, regression, smoke, sanity, integration, and UAT testing.

• Conduct end-to-end testing for web and mobile applications (Android & iOS).

• Perform app-based testing, including UI/UX, functionality, compatibility, and device-specific testing.

• Execute cross-browser and cross-device testing.

• Perform API testing using tools like Postman / Swagger.

• Identify, log, track, and verify defects using JIRA / ClickUp / Azure DevOps.

• Validate backend data using basic SQL queries.

• Collaborate with developers, product, and business teams in an Agile/Scrum environment.

• Support automation testing efforts by writing, executing, or maintaining test scripts (if applicable).

• Perform production sanity testing post-release.

• Prepare test execution reports, defect reports, and release sign-offs.

______________

Required Skills & Qualifications

• 3+ years of experience in Software Testing / Quality Assurance.

• Strong knowledge of SDLC & STLC.

• Hands-on experience in manual testing for web and mobile applications.

• Well-experienced in app-based testing (Android & iOS).

• Knowledge of API testing tools like Postman.

• Basic to intermediate exposure to automation testing (Selenium, Cypress, Playwright, etc.).

• Familiarity with test management and defect tracking tools.

• Good understanding of Agile methodologies.

• Strong analytical, debugging, and communication skills.

______________

Good to Have (Preferred Skills)

• Experience in performance testing using JMeter.

• Knowledge of CI/CD pipelines.

• Experience in eCommerce domains.

• Experience in mobile automation testing (Appium).Experience:

● 3+ years of experience in API testing and UI testing, preferably in a fast-paced

environment.

● Hands-on experience with API testing tools (Postman, Rest Assured, etc.) and UI

testing tools (Selenium, Appium, etc.).

● Familiarity with both manual and automated testing techniques for APIs and UI.

Technical Skills:

● Experience in scripting languages like Python for automation.

● Should have knowledge of databases, SQL and its query methods like SELECT,

INSERT, UPDATE, JOINs, DELETE.

● Strong understanding of RESTful APIs, JSON, XML, and web services.

● Experience with CI/CD pipelines and integrating tests into automation workflows.

● Should have working experience on Agile (Scrum or Kanban) methodologies and

test management tools (JIRA, etc.).

Nice to Have:

● Familiarity with cloud-based testing environments and tools like AWS Device

Farm or BrowserStack or LambdaTest.

● Knowledge of performance testing tools for APIs (JMeter, LoadRunner)

We're hiring a Tele-caller for Collection & Recovery in Bengaluru (Hebbal area). The role involves making outbound calls to customers with outstanding debts, negotiating repayment plans, and maintaining accurate records. Proficiency in English, Hindi, and local languages (e.g., Kannada) is required. Prior experience in collections/customer service is preferred. Strong communication and organizational skills are a must. Bachelor's degree required. CTC is based on previous experience.

Role Overview

We are looking for a proactive and detail-oriented finance professional to support end-to-end financial operations — from accounting and compliance to MIS reporting and international payments. The role involves ensuring accuracy, timeliness, and compliance in all financial processes, while enabling business teams with data-driven insights and efficient execution.

Key Responsibilities

1. Accounting & Bookkeeping

• Manage daily accounting operations including journal entries, expense tracking, vendor payments, and reconciliations.
• Ensure accurate books of accounts in Tally/Zoho Books or similar systems.

2. Financial Reporting & MIS

• Prepare monthly and quarterly MIS reports, cash flow statements, P&L summaries, and management dashboards.
• Assist leadership with budget tracking, variance analysis, and cost control insights.

3. Vendor, Client & Overseas Payments Management

• Handle invoicing, receivables tracking, and payment follow-ups with domestic and international clients.
• Process vendor payments, reimbursements, and manage overseas transfers in line with FEMA and RBI norms.
• Maintain up-to-date documentation for all foreign remittance and forex-related transactions.

4. Compliance: Taxation, GST, PF & Statutory

• Ensure accurate calculation, filing, and reconciliation for GST, TDS, and Income Tax.
• Handle PF, ESIC, and other statutory compliances for payroll.
• Coordinate with CA partners and consultants for timely returns and assessments.

5. Audit, Documentation & Record Management

• Prepare audit schedules, support statutory and internal audits, and ensure proper documentation.
• Maintain digital and physical records for all financial and compliance documents.

6. Budgeting, Forecasting & Financial Planning Support

• Assist in annual budgeting and rolling forecasts.
• Monitor actuals vs. planned spend, highlight deviations, and support cost optimization initiatives.

7. Process, Systems & Governance

• Drive improvements in financial workflows, approvals, and reporting systems.
• Support automation tools for expense management, invoicing, and financial control.

Qualifications & Skills

• B.Com / M.Com / MBA (Finance) or equivalent qualification.
• 3–6 years of experience in finance, accounting, and compliance management.
• Strong understanding of GST, TDS, PF, and statutory tax frameworks.
• Experience handling international payments and foreign remittances.
• Proficiency in Zoho Books and Excel.
• High attention to detail, ownership mindset, and ability to work under tight timelines.
• Prior experience in a startup, SaaS, or B2B tech environment is a strong plus.

What We Offer

• Opportunity to work closely with founders and leadership on strategic finance planning.
• Exposure to international operations, automation, and cross-functional projects.
• A fast-paced, learning-driven environment with room for career growth.

Key Responsibilities:

- Design, develop, and maintain ETL processes and data pipelines.

- Work with OLAP databases and ensure efficient data storage and retrieval.

- Utilize Apache Pinot for real-time data analytics.

- Implement and manage data integration using Airbyte.

- Orchestrate data workflows with Apache Airflow.

- Develop and maintain RESTful and GraphQL APIs for data services.

- Deploy and manage applications on Hausra Cloud.

- Collaborate with cross-functional teams to understand data requirements and provide scalable solutions.

- Ensure data quality, integrity, and security across all pipelines.

Required Skills and Experience:

- Proven experience in ETL development and data pipeline management.

- Strong understanding of OLAP systems.

- Hands-on experience with Apache Pinot.

- Proficiency in using Airbyte for data integration.

- Expertise in Apache Airflow for workflow orchestration.

- Experience in developing RESTful and GraphQL APIs.

- Familiarity with Hausra Cloud or similar cloud platforms.

- Excellent problem-solving skills and attention to detail.

- Strong communication skills and ability to work in a collaborative team environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in backend engineering with a focus on data pipelines and ETL processes.
• Demonstrated ability to work in a fast-paced, dynamic environment.

Note: Contractual Job for 06 Months

Job Title: Freelance Full Stack Developer Trainer

Location: Thrissur, Kerala (On-site)

Duration: 5 Days

Working Hours: 6 Hours per Day

Engagement Type: Freelance / Short-term Contract

About the Role:

We are looking for an experienced and passionate Full Stack Developer Trainer to conduct an intensive, hands-on training program for students/professionals in Thrissur. The trainer will deliver engaging sessions covering both front-end and back-end technologies, ensuring participants gain practical and industry-relevant skills.

Key Responsibilities:

• Conduct 5 days of classroom-based, hands-on training (6 hours/day).
• Deliver sessions on Full Stack Web Development (MERN / MEAN / Java / Python stack – depending on expertise).
• Explain fundamental and advanced concepts with real-world examples and projects.
• Provide mentorship and guidance during coding exercises and assignments.
• Prepare short assessments and review participants’ progress.
• Ensure high levels of engagement and interactivity throughout the sessions.

Topics to Cover (can be customized):

Front-End:

• HTML5, CSS3, Bootstrap / Tailwind
• JavaScript (ES6+), TypeScript (optional)
• React.js / Angular fundamentals

Back-End:

• Node.js with Express.js / Django / Spring Boot
• REST API development and integration

Database:

• MongoDB / MySQL / PostgreSQL

Version Control & Deployment:

• Git & GitHub
• Basic CI/CD and deployment concepts (optional)

Required Skills & Experience:

• Minimum 3+ years of experience in Full Stack Development.
• Proven experience in corporate or academic training.
• Strong practical knowledge of front-end and back-end technologies.
• Excellent communication and presentation skills.
• Ability to explain complex concepts clearly and effectively.

Compensation:

• Competitive daily rate (based on experience and expertise).
• Travel and accommodation (if applicable) can be discussed.

Company Description

FancyPants is a unique lifestyle boutique that aims to make it simple and affordable for women to explore fashion trends. We stock the most coveted products across a wide range of categories to ensure our clients feel confident and stylish. We are an ALL GIRLS TEAM.

Role Description

This is a full-time on-site role located in Mumbai for a Logistics & Returns Analyst.

Qualifications

• Analytical skills and attention to detail
• Experience in creating key performance indicators
• Customer service skills
• Excellent written and verbal communication skills
• Bachelor's degree in Logistics, Supply Chain Management, or a related field
• Experience working in a fashion retail environment is a plus

Job Description:

• Non Delivery Reports, Return To Origin coordination and analysis
• Returns
• Legal & Trademark Coordination
• Third Party E-Commerce Coordination
• Import Logistics Coordination
• Variety of Minor Responsibility regarding the Website

Industry

• Apparel & Fashion

Employment Type

Full-time

Edit job description

Designation: Creative Designer

● Location: Bandra West, Mumbai, India

● Position Type: Full-time, Permanent

Company Description

Brown Living (www.brownliving.in) is a platform focused on making Sustainable Living Easy, Accessible, and Affordable. As India's first plastic-free marketplace, we promote a sustainable and earth-friendly lifestyle. Our team curates a wide range of everyday-use products that are

ethically sourced and promote minimal waste. We support artisan groups and sustainable brands dedicated to creating a positive environmental impact. Through our platform, we are building India's largest ecosystem for sustainable living and empowering artisans, women entrepreneurs, and innovators to combat plastic pollution.

Key Responsibilities:

1. Creative Design & Strategy:

a. Conceptualize, strategize, and execute end-to-end design solutions for all marketing campaigns, ensuring alignment with brand objectives.

b. Develop creative assets including 2D, 3D designs, and motion graphics

(gifs, video edits) across various platforms.

c. Design emailers, newsletters, brochures, social media creatives, ad

creatives, and all marketing collaterals ensuring consistency and

alignment with brand guidelines.

d. Collaborate closely with the marketing team to design visually compelling assets that effectively communicate the brand’s message across all digital channels.

2. Website & UI/UX Design:

a. Design and maintain website UI, ensuring an intuitive and seamless user experience.

b. Conduct periodic UX reviews and provide actionable insights for

improvements.

c. Work closely with the tech team to implement UI/UX changes and

enhancements that drive user engagement and conversions.

3. Brand Management:

a. Manage and maintain Brown Living’s brand image and messaging across all platforms globally.

b. Ensure all creative outputs align with the brand’s ethos and guidelines,

maintaining a consistent and cohesive brand presence.

c. Create and maintain a brand asset library, ensuring all teams have access to up-to-date creative assets.

4. Campaign Planning & Execution:

a. Plan and execute multi-channel marketing campaigns, working in

tandem with internal teams and external agencies.

b. Develop comprehensive communication design strategies for various

digital platforms, ensuring that campaigns are creative, innovative, and

effective.

c. Track and analyze campaign performance, making data-driven

adjustments to strategies and creatives as needed.

d. Lead the creative process from concept to final execution, ensuring

deadlines and quality standards are met.

5. Market Research & Insights:

a. Conduct thorough market research to understand customer needs,

preferences, and trends.

b. Translate customer insights into compelling design strategies that

resonate with the target audience.

c. Stay updated with industry trends and best practices in design and digital marketing to continually refine and improve design strategies.

6. Collaboration & Communication:

a. Work collaboratively with the marketing, product, and tech teams to

ensure seamless execution of campaigns and projects.

b. Provide creative direction and guidance to junior designers, freelancers,

and external agencies, ensuring that all creative work aligns with brand

standards.

c. Communicate design concepts and strategies effectively to stakeholders, providing clear rationale and direction.

7. Continuous Improvement:

a. Regularly review and assess the effectiveness of creative strategies,

making necessary adjustments to improve outcomes.

b. Experiment with new design tools, techniques, and formats to keep

Brown Living’s creative output fresh and engaging.

c. Drive innovation in the design process, constantly seeking ways to

improve efficiency, creativity, and impact.

Key Result Areas (KRA):

1. Design Quality & Consistency:

a. Ensure all creative outputs are of high quality, align with brand guidelines, and are delivered on time.

b. Maintain a consistent brand image across all digital and offline platforms.

2. Campaign Effectiveness:

a. Measure the success of marketing campaigns through KPIs such as

engagement rates, click-through rates, and conversion rates.

b. Adjust design strategies based on performance data to optimize future

campaigns.

3. UI/UX Enhancement:

a. Improve website user engagement and experience through regular UX

reviews and design enhancements.

b. Increase conversion rates and reduce bounce rates by implementing

effective UI/UX strategies.

4. Brand Growth & Awareness:

a. Contribute to the growth of Brown Living’s brand awareness and

reputation through impactful design and communication strategies.

b. Ensure a positive and consistent global brand presence across all

marketing channels.

5. Innovation & Experimentation:

a. Continuously explore and implement new design trends, tools, and

technologies to keep the brand’s creative output innovative and ahead of

the curve.

b. Introduce at least two new creative approaches or tools each quarter to

improve campaign effectiveness.

6. Collaboration & Communication:

a. Foster effective collaboration between the design team and other

departments, ensuring clear communication and smooth workflow.

b. Provide timely and constructive feedback to junior designers and external agencies, ensuring high standards are maintained.

Qualifications:

1. Bachelor’s degree in Graphic Design, Visual Communication, or a related field.

2. 3-5 years of experience in creative design, with a strong portfolio showcasing work across various media including 2D, 3D, video, and digital platforms.

3. Proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro), Figma, Sketch, etc.

4. Strong understanding of UI/UX principles and experience in website design and optimization.

5. Excellent communication and collaboration skills.

6. Ability to work in a fast-paced environment and manage multiple projects simultaneously.

7. A keen eye for detail and a passion for sustainability and mindful living.

Join us at Brown Living and be part of a mission-driven company that’s changing the way the world thinks about sustainable consumption.

How to Apply:

Interested candidates can apply online via the job application form available here - https://docs.google.com/forms/d/e/1FAIpQLSdgb8MMrZX0STJb1Nt63jizdYccAxTQWbAmFAt4YcoAJBJlmg/viewform

Read More:

1. Website - https://brownliving.in/

2. About Brown Living’s Mission & Vision - https://brownliving.in/pages/about-us

3. Meet the Brown Living Team - https://brownliving.in/pages/our-team

4. Work with Us - https://brownliving.in/pages/work-with-us

5. The Brown Lens Curation Method - https://brownliving.in/pages/the-brown-lens

6. Brown Living’s Impact - https://brownliving.in/pages/our-impact-plastic-free-carbon-neutral-shopping

• You will be responsible for the execution, performance and reporting of the paid social campaigns
• Manage and oversee social media content and define the KPI's
• Measure the success of every social media campaign
• Media planning based on brief parameters and media strategy
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network

Requirements:

• Minimum 4 years of experience as a Social Media Specialist or similar role
• Experience in setting up campaigns on Facebook, Twitter and/or Snapchat Ads Manager
• Bonus if you have experience on DSP platforms
• Understanding of SEO and web traffic metrics
• Experience with doing audience and buyer persona research
• Critical thinker and problem-solving skills
• Bachelor's degree in Marketing or relevant field