
Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

Similar jobs
Role & Responsibilities
Development of Core JavaScript libraries.
Writing reusable code or modules that can be used across all the JavaScript libraries.
Talking about your work - we love open source software, we heavily use them, and talking about how we use them is the least we can do to help the community. See our engineering blog and our GitHub page
Ideal Candidate
6-8 Years of Experience
Passion for writing Vanilla JavaScript
Strong knowledge and experience in JavaScript, HTML, and CSS.
Work Experience with TypeScript
Deep understanding of the DOM, Browser Events, JavaScript APIs, Canvas rendering, etc.
Deep understanding of how the browsers work.
Regard for optimizations that focus on delivering content to the user as quickly as possible.
Awesome Debugging Skills.
Passion to write automated tests to verify the working of libraries (You can’t possibly verify things on all devices and all browsers manually). We use Cypress for this.
Understanding the similarities and differences across browsers (young and old).
Experience in writing modular JavaScript code
Knowledge of high-level programming concepts like promises, and data-binding.
Passion to stay up to date with the constantly evolving world of front-end development.
Sr Software Engineer
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference.
At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary :
The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.
Position Responsibilities :
About the Role
We are looking for a skilled and motivated Senior Software Developer to join our team responsible for developing and maintaining a robust ERP solution used by approximately 400 customers and more than 30000 users worldwide. The system is built using C# (.NET Core), leverages SQL Server for data management, and is hosted in the Microsoft Azure cloud.
This role offers the opportunity to work on a mission-critical product, contribute to architectural decisions, and help shape the future of our cloud-native ERP platform.
Key Responsibilities
- Design, develop, and maintain features and modules within the ERP system using C# (.NET Core)
- Optimize and manage SQL Server database interactions for performance and scalability
- Collaborate with cross-functional teams, including QA, DevOps, Product Management, and Support
- Participate in code reviews, architecture discussions, and technical planning
- Contribute to the adoption and improvement of CI/CD pipelines and cloud deployment practices
- Troubleshoot and resolve complex technical issues across the stack
- Ensure code quality, maintainability, and adherence to best practices
- Stay current with emerging technologies and recommend improvements where applicable
Qualifications
- Curiosity, passion, teamwork, and initiative
- Strong experience with C# and .NET Core in enterprise application development
- Solid understanding of SQL Server, including query optimization and schema design
- Experience with Azure cloud services (App Services, Azure SQL, Storage, etc.)
- Ability to utilize agentic AI as a development support, with a critical thinking attitude
- Familiarity with agile development methodologies and DevOps practices
- Ability to work independently and collaboratively in a fast-paced environment
- Excellent problem-solving and communication skills
- Master's degree in Computer Science or equivalent; 5+ years of relevant work experience
- Experience with ERP systems or other complex business applications is a plus
What We Offer
- A chance to work on a product that directly impacts thousands of users worldwide
- A collaborative and supportive engineering culture
- Opportunities for professional growth and technical leadership
- Competitive salary and benefits package
Job Description: We are looking for a talented and motivated Android Developer Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in Android app development and work on real-world projects.
Key Responsibilities:
- Collaborate with the development team to design and develop Android applications.
- Write clean, efficient, and maintainable code following best practices.
- Assist in the integration of third-party APIs and libraries.
- Participate in code reviews and provide constructive feedback.
- Troubleshoot, debug, and resolve application issues.
- Stay updated with the latest industry trends and technologies in Android development.
- Document code and maintain technical documentation.
Requirements:
- Currently pursuing or recently completed a degree in Computer Science, Software Engineering, or a related field.
- Strong understanding of Java/Kotlin and Android SDK.
- Familiarity with RESTful APIs to connect Android applications to back-end services.
- Knowledge of Android UI design principles, patterns, and best practices.
- Experience with version control systems such as Git.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Excellent communication and collaboration skills.
How to Apply: Interested candidates are invited to send their resume and a brief cover letter with the subject line "Android Developer Internship Application."
About the role:
We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.
Role details:
Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role
Work Location: Remote online work until offices reopen, candidate may be based anywhere in India
Working days: 6 working days with 1 day-off which may be during week
Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight (For day shifts), shift start hour will be after 7 PM and shift end hour before 10 AM (For night shift)
Mandatory Language Fluency: English, Hindi
Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed
Qualifications:
- Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
- Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
- Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
- Ability to counsel a parent for the child's future
- Comfortable with changing shift timings so that we may serve our customers better
- Graduation is not mandatory for candidates with 3+ years of experience
- Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint
Primary skills are to find out memory leaks, diagnose crashes, create crash dumps and perform fixes., ASP.NET, MVC, or Entity Framework, C# .Net, Angular ( C# Web developer) , ASP.NET, MVC, or Entity Framework, C# .Net, Angular
Job brief:
- We are a company in the business of evolving people and have developed Excellence Installation Technology which is a Trillion Dollar Industry and has been validated by Forbes too.
- We are looking for an enthusiastic person to contribute in converting the enquiries to customers for our company.
- Candidates will be responsible for closing sales deals over the phone and maintaining good customer relationships.
- They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
Responsibilities:
- Contact potential or existing customers to inform them about our product/service. Answer questions about products or the company.
- Ask questions to understand customer requirements and close sales.
- Enter and update customer information in the database.
- Handle grievances to preserve the company’s reputation.
- Go the “extra mile” to meet business requirements and facilitate future sales.
Job description for Mobile Automation (Java + Appium)
- 3-4 years of experience in Mobile Automation using Appium.
Requirements :
- Must have strong knowledge of the programming language (Java).
- Strong knowledge of java collections
- Must have string knowledge in oops concept;
- Experience of Appium is Must
- Familiarity with JIRA, GIT, and databases.
Description:
As a Full-stack Java Developer, your main tasks will be to:
- Participate in the full development lifecycle including design, estimation, planning, development, unit test, release and implementation support
- Work with the Business Analyst and Solution Architects to understand the business requirements
- Translate them to technical solutions in the application
- Write technical specifications and ensure proper traceability with detailed specifications & v-code
- Create and implement good practice of coding, testing and deploying
- Assure code review
- Experience in architecture design will be a plus (N Tiers, Serverless...)
- Experience in Micro services is mandatory
- Experience with containerization tools (ex: Docker) and migration will be a plus.
Your Profile:
- Bachelor’s Degree or equivalent discipline
- 5-10 years of overall experience in professional software engineering
- Angular 4, HTML5, CSS2/3, Jquery, Bootstrap, Testing Jasmine or other tools Experience required
- Hard core hands-on experience with various Java / web technologies and frameworks: Spring (Core, Security, MVC), Hibernate, JPA, REST, JMS, Maven; etc.
- Have a very good knowledge about design patterns and development principles SDLC..
- Proven/previous experience with CI/CD & Agile
- Strong critical thinker with problem solving aptitude
- Excellent written and oral communication skills
- Track record on GIT usage
- TDD, BDD
- Other desirable exp: Node js, MongoDB, SoIR, Elastic search, contributing to open source projects.
Employment Type: Permanent
Location: APAC
About Company:
VISEO is a global technology company with HQ located in France. The Singapore office serves as VISEO Asia Pacific Japan (APJ) headquarters, with additional offices in China, Hong Kong, Philippines, Indonesia, and Australia, to address projects in other regions like Thailand, Malaysia, Korea, Japan, and India. VISEO uses technology as a powerful lever of transformation and innovation to help its clients take advantage of digital opportunities, address new uses and compete with new players who change the rules of the game. With more than 2,500 employees globally, our worldwide presence best meets clients' needs through supporting global roll-outs. If you are interested in joining us, VISEO ensures the development of your skills by having regular exchanges with peers, coaching by a technical mentor, and official certification with our partners, such as but not limited to: SAP, Salesforce.com and Commerce Cloud, Docker, Azure, AWS, Anaplan, Cegid etc. In addition, you will have fun while challenging yourself, participating in agile projects, external events and conferences, and internal technical communities, which will contribute to your career growth!
Responsibilities
- Understand existing business operations tool used by customer support and business teams.
- Work with Engineering Manager to upgrade the system to improve system stability and response times.
- Independently lead design and implement new features as per business requirements provided by Product Management team.
- Develop elegant, modular and maintainable solutions. Document all design, operations steps for knowledge sharing purposes.
- Guide junior team members on feature implementation and provide relevant training on existing modules.
Must-know Technologies
- Java EE
- Java Server Facelets (JSF)
- Java Persistence API (JPA), Hibernate
- SQL
- HTML, CSS, JavaScript
- Payara/GlassFish/similar application server environments
Preferred Skills
- 2-8 years of overall experience in software design and development.
- Ability to analyze existing application, implement new features and re-architect the application in case of inefficiencies.
- Strong object-oriented skills and ability to apply design patterns.
- Experience mentoring junior engineers on development, code review, project planning.
● You’ve been building scalable backend solutions for web applications.
● You have experience with any of these backend programming languages -- Python,
NodeJS or Java.
● You write an understandable, very high quality, testable code with an eye towards
maintainability.
● You are a strong communicator. Explaining complex technical concepts to designers,
support, and other engineers is no problem for you.
● You possess strong computer science fundamentals: data structures, algorithms,
programming languages, distributed systems, and information retrieval.
● You have completed a bachelor's degree in Computer Science, Engineering or related
field, or equivalent training, fellowship, or work experience.











