
Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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Fluency with WordPress, PHP, MySQL, HTML5, CSS/SASS, and Frameworks with Responsive design.
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Knowledge of version control (GIT).
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2+ year of experience with WordPress and PHP.
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Key Skills
Strong knowledge of web performance optimization, caching. Experience working with WP Engine Server Environment. Benefits Additional Notes We are offering amazing career growth opportunities, great compensation, and benefits. This begins with: - weekly lunches, alternate weekends-off, annual medical checkups, social engagement, financial assistance and more.
Required Experience and Qualifications
3 to 4 Years of working experience in WordPress is required.
Benefits
Perks, Benefits & Culture:
We are offering amazing career growth opportunities, great compensation, and benefits. This begins with -
- weekly lunches
- alternate weekends-off
- Half-day working Saturdays
- annual medical checkups
- Social engagement
- financial assistance
- Diwali Bonuses
- and more...











