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An international MNC specialized into Hardware & Networking logo
Customer Support L1
An international MNC specialized into Hardware & Networking
An international MNC specialized into Hardware & Networking's logo

Customer Support L1

at An international MNC specialized into Hardware & Networking

1 - 6 yrs
₹2L - ₹4.5L / yr
Mumbai, Navi Mumbai
Skills
Customer Support
Technical support
Troubleshooting
Effective communication
English Proficiency

Hello,

 

Greetings for the day !!!

 

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

 

Position: Customer Support L1

 

Experience Level:
1+ Years

External Skills And Expertise
Skills & Knowledge Required:
1. This role involves developing strong customer relationships and responsible to resolve queries of the customers via Call/chat
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.

Duties & Responsibilities:
1. At least one year of customer handling experience via Call/Chat.
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)

 

Employment Mode: Contract to hire (Full time opportunity)

 

Work Mode: Work from office

 

Shift: 24*7 Rotational Shift

 

Location: 

Mumbai - Andheri

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Subodh Popalwar

Software Engineer, Memorres
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