Customer Support L1

Company Description

I Vision Infotech is a full-fledged IT company based in Ahmedabad, India, delivering high-quality, cost-effective web and e-commerce solutions to both domestic and international clients. Established in 2011, I Vision Infotech has a strong presence in India, USA, Malaysia, Australia, Canada, and the United Kingdom, offering a wide range of web design, development, e-commerce, and mobile app services, specializing in Android, iOS, Windows, and Blackberry platforms.

Job Description:

We are looking for a dedicated and enthusiastic fresher to join our HR team. The candidate will assist in various HR functions such as recruitment, onboarding, employee engagement, and daily administrative activities.

Key Responsibilities:

• Assist in end-to-end recruitment process (job posting, screening, scheduling interviews)
• Maintain and update employee records
• Coordinate new joiner onboarding and exit formalities
• Handle attendance, leave, and payroll-related data
• Assist the HR team with day-to-day tasks and documentation

Required Skills:

• Excellent communication and interpersonal skills
• Good knowledge of MS Office (Excel, Word, PowerPoint)
• Positive attitude and willingness to learn
• Time management and organizational skills

Perks:

• Opportunity to work in a growing tech company
• Friendly and learning work environment

Note:

Only freshers or recently graduated students can apply. Experienced candidates will not be considered.

About Alphanext

Welcome to Alphanext, a leading provider of talent solutions headquartered in London, with operational bases in Pune and Indore. With a strong focus on the global technology community, we are dedicated to connecting exceptional talent with innovative organizations around the world.

The Role

As our new ServiceNow Technical Architect, you'll play a vital role in shaping and executing our ServiceNow platform strategy to drive innovation and ensure seamless service delivery across our global operations.

Key Responsibilities

• Defines, guides, and supports the execution of Alphanext clients' technical governance processes
• Assists in developing standards and practices for maintaining the health of Alphanext clients' ServiceNow platforms
• Supports design and implementation of a platform operating model to achieve Alphanext clients' desired outcomes and foster end-user adoption
• Provides technical evaluation of demands against Alphanext clients' ServiceNow platform architectures, platform capabilities, and best practices
• Guides ServiceNow Platform design, including considerations for integration and performance for Alphanext clients
• Assesses architecture and solution designs to support Alphanext clients' objectives including alignment with ServiceNow implementation best practices
• Offers guidance on prototyping and accelerating time from design to deployment for Alphanext clients
• Provides technical guidance in platform development and platform-wide solutions for Alphanext clients
• Advises on configuration and coding standards for Alphanext clients
• Supports remediation of configurations not aligned to ServiceNow best practices for Alphanext clients
• Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow HealthScan for Alphanext clients

Experience you should have 

• ServiceNow System Administration Certification (mandatory)
• ServiceNow HR, CSM and ITIL Foundation certification
• Experience in the following ServiceNow modules:
• ITOM – CMDB, Discovery, Service Mapping
• ITBM – Project Portfolio Management, Release Management, Agile
• HRSD (HR Service Delivery) and Finance
• GRC – Governance, Risk, and Compliance
• CSM – Customer Service Management module exp (Mandatory)
• ITSM – Incident Management, Problem Management, Change Management, Knowledge Management, Service Portal, Service Catalog
• Expertise in Client Scripts, UI Policy, UI Scripts, Script Includes, Business Rules, Scheduled Jobs
• Possess good communication skills
• ITIL Foundation Certification would be a plus or can do before joining
• Implementation Specialist certification would be a plus

The Impact You'll Make

• Establish an enterprise-wide technical architecture and implementation strategy setting the foundation for Alphanext customer's enduring ServiceNow success.
• Drive standardization and best practice platform management, enabling customer to focus on value delivery.
• Institute technical governance to optimize platform performance and minimize long-term technical risk.
• Enable rapid upgrades to new features and innovation that drive new value for Alphanext and it's customer. 
• Build a platform team focused on delivering value and innovation.

The Company:

We are a growing EV infrastructure startup with offices in IIT-Madras Research Park and Noida.

Sonik Mobility is a brand of our company Azhar Engineering incubated at IIT-Madras Research Park, which is primarily focused on developing and deploying smartest, lOT enabled and the most user-friendly EV charging stations and semi-autonomous battery swap stations in India ranging from 3.3 kW to 22 kw.

We are a company founded by two graduates and friends namely Mohammad Safa Azhar and Preak Gupta from The Pennsylvania State University, USA and are the only company providing the dual solution of charging and semi-autonomous battery swapping stations under one roof.

Our ideal candidate for this position must have a penchant to learn new things and above all must have a passion to change the status quo of EV charging infrastructure in India.

We believe that charging your EV should be as easy as refueling your ice vehicle if not easier.

The Position: We're looking for a Software Engineer/ Full Stack Developer to work on our application and integration with third party APIs.

Objectives:

We are looking for a Software Engineer/Back-end Developer to work on our cloud-hosted application & integrate with 3rd party APIs. This will include the following:

• Maintain and keep up-to-date our cloud-hosted application
• Collaborate with the rest of the team to ensure applications align with organizational goals.
• Oversee the performance of the application to ensure they're always running properly.

• Improve our overall application process and continuously find ways to advance our company vision.

Responsibilities: As a software engineer/ Back-end developer, these will be some of your responsibilities

• Work closely with our hardware integration team to integrate the application with our hardware.
• Ensure the application is hosted and fully functional on cloud (AWS).
• Work closely with NPCI for integration into our system via APIs.
• Carry out regular security and performance checks
• Assesses feasibility of design and project parameters within time and cost constraints.

Requirements:

• B-Tech/M-Tech in Computer Science/Electronics/Engineering
• Proven experience of 2-3 vears (professional or otherwise)
• Strong knowledge of programming languages such PHP, Python, C, or C++.
• Knowledge of API integrations with 3rd party applications/hardware
• Knowledge of software and hardware integration
• Experience with hosting applications on cloud (AWS or Azure)
• Working knowledge of software development tools and technologies
• Desired skills:
• Experience with Battery Management systems
• Experience with CAN
• Knowledge of OCPP protocol
• AWS experience preferred
• Strong communication and teamwork skills
• Contribute individually to product solution development.

Roles & Responsibilities

• Acquire targeted business clients by actively optimizing pipelines and sourcing new leads by a daily cold call on the field until they are engaged.
• Maintain relationships with prospective, new & existing clients to add on new services and increase the business revenue.
• Achieve forecasted sales goals. 
• Manage the sales funnel and source leads and take daily follow-up with them for acquisition
• Plan and execute sales activities that will ensure sales growth objectives.
• Be able to properly demonstrate product presentation and benefits of Company instrumentation to customers.
• Set demo session with the potential customer to convert 
• Meet customer requirements (responsive, schedule conscious, etc) and maintain a relationship
• Provide forecasts, reports, marketing intelligence, and competitor information to build strategies & increase business revenues.
• Attend and represent the Company at local and national exhibitions and meetings.
• On-board customers and keep the communication alive to build high CSAT scores.
• Handle after-sales services & queries of the client.

Responsibilities

• Work towards making the interface of the Flam app & website visually world-class, clean and legible, intuitive to understand, and aesthetically appealing.
• Experienced in collaborating with Product Managers, UI/UX Designers, and Developers to see an idea through conceptualization, design, validation, and development
• Collaborate with team members from the Tech, Marketing, and Community teams
• Exceptional in terms of customer empathy, human-centric UI designs
• Good understanding of UX principles, Information Architecture, Usability techniques, and UI patterns

Requirements

• 3+ years of experience in building user interface
• Visual design sense across the board
• Designing UIs / Applying illustration skills to UIs
• Typography
• Communication with peers and clear articulation of thoughts and decisions
• Motion Design and Illustration Skills, Micro-animations of illustrations is a plus

Responsibilities:

• Manage the entire sales cycle
• Finding a client from existing resources
• Calling on Leads to arrange Demos
• Follow on leads till the conversion
• Create and share proposals
• Provide professional after-sales support to improve customer relationships
• Present periodic reports and accountability on the inside sales activities
• Establish and maintain strong relationships with clients and new prospects

Requirements:

• Minimum 2-3 years of experience in B2B Edtech or education 
• Must be an exceptional communicator
• Good at email Writing
• MBA preferred, otherwise minimum of a Bachelor’s Degree.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn

Desired Candidate Profile

• Bachelor's degree/ Diploma in Design or a related field
• Strong creative skills and a portfolio of work which demonstrates passion for illustrative design
• Prior experience in working with numerous different design platforms such as digital and print forms
• Keen sense of imagination
• Familiarity with design software and technologies (such as InDesign, Illustrator, Photoshop, AfterEffects)
• A keen eye for aesthetics and details
• Ability to work methodically and meet deadlines
• Hands on experience in graphics with digital formats (ads, social media, mailers, etc)
• Knowledge in video editing    

Support the entire application lifecycle (concept, design, test, release and support) on both Android and iOS
- Build a framework as the application grows so our Apps and SDKs are unanimous. 
- Produce fully functional mobile applications writing clean code 
- Gather specific requirements and suggest solutions 
- Troubleshoot and debug to optimise performance 
- Design interfaces to improve user experience 
- Liaise with Product team to plan new features 
- Ensure new and legacy applications meet quality standards 
- Stay up-to-date with new technology trends
- Work with latest Security protocols and data transfer optimisations

- Proven work experience as a Mobile developer with 3 - 5 years of experience. 
- Must be proficient in at least one programming language from Java, Swift & Objective C and must be willing to learn the other two. 
- Experience with third-party libraries and APIs 
- Familiarity with OOP design principles 
- Excellent analytical skills with a good problem-solving attitude 
- Ability to perform in a fast paced team environment
- Strong understanding of in-device security

Preferences:

If you have experience Building apps for fast-growing startups
- If you have hands-on experience on iOS and Android both
- If you have experience working with Flutter.

Note:Our Android application is being written in Java 
and iOS app in Objective C and Swift.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!