Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri
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Roles and Responsibilities:
· Fundraising including PE, QIP, IPO, Bonds, ECB, Term Loans & Structured Finance across the globe.
· Commercial negotiation for financing terms, loan documentation, placements, acquisitions and investments.
· Financial evaluation in respect of bidding for new projects.
· Initial, quarterly and annual due diligence for structured and regular credit rating.
· Effective monitoring, optimum utilization and investment of funds.
· Review and implementation of periodic cash budget.
· Periodic review of finance cost and its optimization.
· Planning utilization of non-fund based facilities.
· Relationship management with the banking and investor community.
· Project financing including refinancing/ restructuring of loans from FI and banks.
· Valuation and financial modeling for M&A, Joint Venture, financial reporting, portfolio valuation
· Performing asset or company valuation through various valuation such as Discounted cash flow (DCF), Comparable Company, Comparable transaction, NPV valuation methods or SOTP methods
· Valuation of intangible assets and goodwill impairment analysis
· Built comprehensive financial model after understanding RFPs
· Performing IRR and NPV analysis, sensitivity analysis and scenario modeling for assessing financial viability of projects
· M&A BD activities including Target search, Benchmarking, Secondary research and company profiling.
· Preparation of reference materials such as Treasury MIS, presentations, board notes, etc for decision making by senior management, investor and board of directors.
· Preparation / review of periodic compliances / reporting’s with the lenders / credit rating agencies such as FFR / QIS, Stock Statement, UFCE, NDS, undertakings / declarations, etc.
What is the role?
This position will play a primary role in planning, implementing, leading, and executing all aspects of Quality and Testing. The role requires hands-on QA expertise, ability to take initiative and develop and evolve our QA processes. The right candidate will be able to analyze the systems to determine what to test, the priority of those tests and the best way to test. You should understand the requirements and design test procedures and test cases for automated software testing.
Key Responsibilities
- Establish and evolve formal QA/testing practices, test processes, methodology, standards, and hygiene for agile development efforts.
- Lead and mentor QA team members.
- Lead the QA strategy, test design /plan, test automation, and drive test execution for a key strategic service delivery transformation initiative.
- Oversee all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met.
- Develop the strategy and enablement of User Acceptance Testing, partnering effectively with the business to ensure goal achievement.
- Respond to all requests from team members in a timely and professional manner.
- Design automated test scripts that are reusable.
- Ensure that all automated testing related activities are carried out as per the standards defined by the company.
- Negotiate, plan, and manage all release activities.
- Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.
- Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- 7+ years of experience in the software quality field including prior hands-on quality engineering experience.
- Demonstrated experience developing and executing test cases, scripts, plans and procedures to support various development methodologies.
- Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Performance and Volume, User Acceptance).
- Understanding of multi-tier web application architecture and deployment.
- Understanding of existing QA best practices and methodologies to design, implement and automate processes.
- Prior success using a metrics-driven approach and closed-loop feedback to improve software deliverables and improve predictability and reliability of releases.
- Detailed and effective written communication skills for documenting the features tested and bugs found.
- Highly organized, detail oriented, extremely responsive, and able to prioritize a large number of tasks.
- Self-motivated, works well independently and with others.
Whom will you work with?
You will work with a top-notch tech team and report to the engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being with the company.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Company works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.
Key responsibilities:
- - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
- - Understand customer needs and provide solutions through the use of our recruitment software
- - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
- - Negotiate and close deals with potential customers
- - Meet and exceed sales targets on a monthly and quarterly basis
- - Keep up-to-date with industry trends and competitive products
Qualifications:
- - 1- 4 years of experience in a SaaS sales role
- - Proven track record of meeting or exceeding sales targets
- - Excellent communication and presentation skills
- - Ability to build and maintain strong relationships with customers
- - Ability to work independently and as part of a team
- - Experience with CRM software (e.g., Salesforce) is a plus
- - Experience in the recruitment industry is a plus, but not required
If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!
Internshala is a dot com business with the heart of dot org.
We are a technology company on a mission to equip students with relevant skills & practical exposure through internships, fresher jobs, and online trainings. Imagine a world full of freedom and possibilities. A world where you can discover your passion and turn it into your career. A world where your practical skills matter more than your university degree. A world where you do not have to wait till 21 to taste your first work experience (and get a rude shock that it is nothing like you had imagined it to be). A world where you graduate fully assured, fully confident, and fully prepared to stake a claim on your place in the world.
At Internshala, we are making this dream a reality!
👩🏻💻 Your responsibilities would include-
- Designing, implementing, testing, deploying, and maintaining stable, secure, and scalable data engineering solutions and pipelines in support of data and analytics projects, including integrating new sources of data into our central data warehouse, and moving data out to applications and affiliates
- Developing analytical tools and programs that can help in Analyzing and organizing raw data
- Evaluating business needs and objectives
- Conducting complex data analysis and report on results
- Collaborating with data scientists and architects on several projects
- Maintaining reliability of the system and being on-call for mission-critical systems
- Performing infrastructure cost analysis and optimization
- Generating architecture recommendations and the ability to implement them
- Designing, building, and maintaining data architecture and warehousing using AWS services.
- ETL optimization, designing, coding, and tuning big data processes using Apache Spark, R, Python, C#, and/or similar technologies.
- Disaster recovery planning and implementation when it comes to ETL and data-related services
- Define actionable KPIs and configure monitoring/alerting
🍒 You will get-
- A chance to build and lead an awesome team working on one of the best recruitment and online trainings products in the world that impact millions of lives for the better
- Awesome colleagues & a great work environment
- Loads of autonomy and freedom in your work
💯 You fit the bill if-
- You have the zeal to build something from scratch
- You have experience in Data engineering and infrastructure work for analytical and machine learning processes.
- You have experience in a Linux environment and familiarity with writing shell scripts using Python or any other scripting language
- You have 3-5 years of experience as a Data Engineer or similar software engineering role
Requirements:
SDET (Software Development Engineer in Test)
Grounds up build REST API automation framework using best in class open source, cloud technologies. Help build automaton first Quality culture in a fast growing product team. The ideal candidate is a self-starter and operates with a high sense of ownership.
What you will do:
- Author extensible, manageable REST API automation suite.
- Works closely with the Development team to release high quality, predictable releases.
- Develop detailed understanding of overall product architecture, engage at design time to access Automation and Test environment impact.
- Build Test plans, create prioritized regression suites.
Experience Range:
You have 2 - 4 years of proven automation and quality assurance experience with any product.
Technical Expertise:
- Strong hands on programming experience in either Java or Python.
- Deep understanding of REST APIs, have built Test Suites validating product functionalities using API automation frameworks like tavern, postman etc.
- Good to have an understanding of the AWS/Mobile App Automation. environment. ALBs, VPCs, IAM roles.
- Understanding of Docker is nice to have.
- Good understanding of Object oriented concepts.
ESSENTIAL FUNCTIONS:
-
Writing well-designed, testable, and efficient code.
-
Gathering and evaluating user feedback.
-
Working as a part of a dynamic team to deliver winning products.
-
Providing code documentation and other inputs to technical documents.
-
Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
-
Troubleshooting and debugging to optimize performance.
-
Leading the design, creation, and implementation of a suite of software.
-
Architecting, designing, developing, and deploying new features for mobile applications.
-
Designing and implementing mobile applications.
-
Participating in the definition and implementation standards for mobile development.
-
Working on all parts of the code-base and contributing to every stage of the product development cycle.
SKILLS
-
PHP, Java Kotlin for Android
-
Experience in OOP with an understanding of ReactiveX programming
-
Familiar with Fastlane, CI/CD tools (Jenkins), and GitHub
-
Strong Hands-on coding, debugging, and troubleshooting skills
-
Strong understanding of unit testing frameworks
-
Ability to develop high performance and reusable code using a modular architecture.
-
Experience with RESTful APIs
-
Modeling skills (UML), sequence diagrams
-
Conceptual thinking and Attention to quality
-
Shares knowledge with others
-
Seeks to understand underlying requirements and business rationale
- Flexible working hours
- 5 days working
- Generate revenue by structured counseling sessions to prospects and converting them to paid enrolment and advise student/parents for their learning needs through effective online demos.
- Answering potential customers' questions and sending additional information per email. Keeping up with product and service information and updates.- Should be able to close sales and meet targets.
Qualification/Skills Required
- 2 - 5 Years of previous calling experience in an inside sales/outbound sales position. At least 2 years experience in B2C Education Outbound Sales
- Good written and spoken English & can speak Hindi.
Only a solid grounding in computer engineering, Unix, data structures and algorithms would enable you to meet this challenge. 7+ years of experience architecting, developing, releasing, and maintaining large-scale big data platforms on AWS or GCP Understanding of how Big Data tech and NoSQL stores like MongoDB, HBase/HDFS, ElasticSearch synergize to power applications in analytics, AI and knowledge graphs Understandingof how data processing models, data location patterns, disk IO, network IO, shuffling affect large scale text processing - feature extraction, searching etc Expertise with a variety of data processing systems, including streaming, event, and batch (Spark, Hadoop/MapReduce) 5+ years proficiency in configuring and deploying applications on Linux-based systems 5+ years of experience Spark - especially Pyspark for transforming large non-structured text data, creating highly optimized pipelines Experience with RDBMS, ETL techniques and frameworks (Sqoop, Flume) and big data querying tools (Pig, Hive) Stickler of world class best practices, uncompromising on the quality of engineering, understand standards and reference architectures and deep in Unix philosophy with appreciation of big data design patterns, orthogonal code design and functional computation models |