
Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

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Location: Gurugram
Sector: Electric Vehicle Charging
Job Role: Mobile Application Developer( React Native)
Job Type: Full-Time
Experience: 4+ year
Department: Information and Technology
Why Statiq?
Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program.
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WHAT ARE WE LOOKING FOR?
- Overall Mobile development exp. of 4+ years
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- Strong knowledge of REST based APIs.
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- Good understanding of Agile Methodologies & tools like JIRA
WHAT'S IN IT FOR YOU?
- Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
- Amazing exposure to start-up culture – Be ready to take up challenges!
- We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
- Medical Insurance covering your whole family.
At Tekion, we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special. We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it!
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Design and build solutions for complex business workflows
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Understanding the user persona and deliver a slick experience
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Take end to end ownership of components and be responsible for the subsystems that you work on from design, code, testing, integration, deployment, enhancements, etc.
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Write high-quality code and taking responsibility for their task
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Solve performance bottlenecks
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Mentor junior engineers
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Communicate and collaborate with management, product, QA, UI/UX teams
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Deliver with quality, on-time in a fast-paced start-up environment
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Bachelor/Master's in computer science or relevant fields
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0.6 to 2 years of relevant experience
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Strong sense of ownership
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Excellent Java and object-oriented development skills
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Experience in building and scaling microservices
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Strong problem-solving skills, technical troubleshooting and diagnosing
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Expected to be a role model for young engineers, have a strong sense of code quality and enforce code quality within the team
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Strong knowledge in RDBMS and NoSql technologies
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Experience in developing backends for enterprise systems like eCommerce / manufacturing / supply chain etc
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Excellent understanding of Debugging performance and optimization techniques
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Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
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Experience in developing any large scale Experience in cloud technologies
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Demonstrated ability to deliver in a fast-paced environment
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
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Job Summary
SQL development for our Enterprise Resource Planning (ERP) Product offered to SMEs. Regular modifications , creation and validation with testing of stored procedures , views, functions on MS SQL Server.
Responsibilities and Duties
Understanding the ERP Software and use cases.
Regular Creation,modifications and testing of
- Stored Procedures
- Views
- Functions
- Nested Queries
- Table and Schema Designs
Qualifications and Skills
MS SQL
- Procedural Language
- Datatypes
- Objects
- Databases
- Schema


- Join a team of great technical professionals that work hard but have fun and enjoy developing state of the art product-based applications and websites.
- Use best practice coding standards and implement each deliverable.
- Write and manage program and Bug Fixes
- Construct and support integrations that are easy to manage, maintain, customize and configure; ensure overall reliability, availability, and high-performance code.
- Analyze system issues and problems and implement solutions rapidly.
- Manage multiple projects simultaneously varying in sizes and scope
- Work in a fast-paced cross-functional team environment. Effectively handle time-critical issue and appropriately escalate at-risk items.
- Laravel/ Zend/ CakePHP/ CodeIgniter/ Symfony, or equivalent.
- Strong knowledge of OOPs Concepts.
- Computer Science/Software Engineering Bachelor’s degree or higher education.
- Experience in writing high performance and high scalable code using best practice and coding standards.
- Excellent written and spoken communication skills.
- Excellent organizational and attention to detail.
- Good to have familiarity with NoSql DB, web servers (e.g. Apache), caching (Memcache / Redis), Cloud, NodeJs, Microservices architecture Familiar with agile software development methodologies (e.g. SCRUM / Agile / Kanban)
- Must have knowledge of MVC design patterns, XHTML/HTML5, PHP, CSS3, XML, MySQL/MSSQL, JavaScript jQuery, json objects, API, AJAX functionality and client-side validation.
- Understanding accessibility and security compliance.
- Understanding fundamental design principles behind a scalable application
- Knowledge of using version control software such as SVN or GIT will be preferable.
- Experience in either Mobile application or Data Integration with other apps would be preferred.
- 2-4 years of demonstrable hands-on work in web-based application development experiences in a professional environment, including interaction design for dynamic, data-driven applications (not HTML based website) delivered via the web, or the equivalent.

