
Customer Support L1
at An international MNC specialized into Hardware & Networking
Hello,
Greetings for the day !!!
We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!
Position: Customer Support L1
Experience Level: 1+ Years
External Skills And Expertise
within the assigned TAT/SLA
2. This role involves providing notifications to the clients and assisting with any queries they may have via Calls.
3. Following a standard Call/Chat flow and query handling process.
4. Manage and take Ownership of the resolution process for all customer related issues.
5. Offer to call the customer at their convenience should they have questions that may be better answered over the phone rather
than through live chat
6. Using define resources and specific company tools to support the customer by answering questions and escalating to respective
teams if needed for further support.
Duties & Responsibilities:
2. Ready to work in rotational shifts.
3. Effective communication, reading and writing English communication skills.
4. Excellent time management skills, attention to detail and the ability to multi task
5. Competent in MS office and web browser environments.
6. Confident to handle assign responsibility.
7. Qualification - Any Graduate/Under graduate.
8. Comuter proficency needed (Semi technically knowledge required)
Employment Mode: Contract to hire (Full time opportunity)
Work Mode: Work from office
Shift: 24*7 Rotational Shift
Location:
Mumbai - Andheri

Similar jobs

About Buildesk:
Buildesk is a Sales & Payment Management solution designed to transform the end-to-end process for the real estate industry. We help developers and brokers accelerate sales closures, manage pipelines, and track ROI with precision through our integrated platform. Our primary focus is on empowering real estate business owners in Tier 1, Tier 2, and Tier 3 cities to maximize returns and convert leads into actionable outcomes. We are committed to providing web-based solutions that are tailored to meet our client’s specific needs.
Roles and Responsibilities
- Must have experience in working with .Net core, .NET Core framework, Entity Framework. Experience in working with Web API, REST web Services.
- Extensive experience in .Net framework 4 and above, C#, Web API, LINQ
- Experience with Entity framework, Queries and stored procedures with the latest SQL
- Experience in object-oriented design and coding practice.
- Excellent problem solving and communication skills
- Good to have .NET Core, Multithreading, Microservices
- Your goal will be to work with internal teams to design, develop and maintain software.
- Possess the ability to work independently on multiple projects and tasks
- Must have good knowledge of SDLC, coding best practices, strong problem solving
- analytical skills, and communication skills.
- Must have the ability to multi-task and work independently on given tasks with minimal guidance
- Ability to work with junior team members to guide them on technical tasks
- Responsible for project delivery and technical quality of projects.
Must Require Skills
- .Net Core (WebAPI using c#)
- Repository Pattern (Unit of Work Pattern)
- Entity Framework (Code First Approach | Fluent API | Code First Migrations )
- Automapper
- MSSQL| MYSQL (ERD | Stored Procedure | Cursors | Scalar Functions | CTEs (Temp Tables) | Paginated Queries)
In this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and an excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you.


React Native Developer Responsibilities
- Architect, develop, and maintain high-quality React Native applications using clean code.
- Use additional JavaScript libraries, such as Redux, to make asynchronous API calls and enhance website loading speed.
- Implement pixel-perfect user interfaces that match designs.
- Diagnose and repair bugs and performance bottlenecks for native-like performance.
- Reach out to the open source community to encourage and assist in implementing mission-critical software fixes—React Native moves quickly and frequently breaks things.
- Participate in sprint retrospectives and daily standups as well as two-week sprints.
- Utilize new, contemporary, smooth animations and transitions to provide a great user experience.
- Plan the data and presentation layers of the application's front end.
- Be a part of a React Native developer community that shares knowledge and assists one another when problems arise.
React Native Developer Requirements
- Bachelor's/Degree Master's in Computer Science/Information Technology plus 3+ years of industry experience.
- Extensive knowledge of React tools such as Webpack, Enzyme, React.js, Flux, and Redux.
- Strong command of the JavaScript, TypeScript, or ClojureScript languages and their nuances, including ES6+ syntax.
- REST API knowledge, the document request model, and offline storage.
- Ability to identify with FullStack clients' goals and commit to delivering on the promises you and your team make to them.
- You work well in groups and enjoy working in the office with your coworkers.
- A positive outlook and a go-getter attitude
Attention all Graphic Designing Enthusiasts!
Kenaxs IT Private Limited is hiring a Graphic Designer in Vadodara. No matter your experience level, if you know how to use Corel Draw, AI, and Photoshop and are willing to work in agency culture, we want you! Also open to learn new designing softwares.
Salary ranges from 15-25k and immediate joining (0-15 days) is available.
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job -
Maximise customer satisfaction through delivery of L1 and L2 support.
What will you do?
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team
• Manage the day-to-day operations of the team comprising of 18-20 members by overseeing a combination of planned activities, monitoring of operations, and handling escalations.
• Ensure compliance with client SLAs.
• Build and lead a cohesive and high performing team.
• Work across various teams (Partner Success, Product Management, Infrastructure etc.) to resolve issues and concerns for end-users in a timely and effective manner
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Establish best practices through the entire technical support process
• Ownership of the Service Desk process and continuous improvement
• Monitor NPS and other user satisfaction metrics.
We are looking for -
• B. Tech or equivalent degree in computer science.
• ITIL 4 Certified
• Total experience of 10+ years with at least 3 years leading a team serving customers globally.
• Industry experience of working in similar IT services/product companies with. B2B experience preferred.
• Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
• Committed to working collaboratively with highly diverse teams, and many different types of people
Role Responsibilities:
- Participate in requirements gathering, identify and document user needs after extensive research through interviews and discussions with target users and stakeholders from the business.
- Design effective new user experiences as well as improve existing ones. Validate the created User Experiences to meet envisaged goals and stipulated standards. All this should be done within agile sprints.
- You are expected to collaborate across the spectrum with product development and marketing teams to facilitate dissipation of the deeper context of the product being worked upon.
Expected Expertise:
- Preferably have a B.Des/DesDegree or equivalent degree with experience in Design industry with an amazing design portfolio. Have 0-3 years of experience in UX Research.
- A user-centred approach to design with experience in conducting user research
- Experience in employing any of the relevant research methods: unmoderated sessions, Tree sorts, surveys, A/B tests, ethnographic enquiries, UX heuristics and benchmarking, to name a few.
- Effective Communication and collaboration skills that enable team-members to build robust products from the researched insights.
- Should be eager to see the bigger picture by connecting the dots of the product, users, stakeholders and context.
2. Keep prospective client database updated
3. Make cold calls for new business leads
4. Support in writing new business proposals
5. Maintain knowledge of all product and service offerings of the company
6. Arrange meetings for senior management with prospective clients
7. Follow company guidelines and procedures for the acquisition of customers, submission of tenders, etc.
8. The candidate must be interested in the IT field and someone who wants to learn more about it
Leverage existing open source technology where appropriate
Solve tough design and architectural problems
Be flexible in our fast-paced environment
Work well on product teams with Quality Engineers and Product Owners
Be creative and willing to take risks
Strong developer enjoys writing code and tests
Strong front-end programming language experience: Javascript, node, etc.
Experience with web technologies: HTML, JSP, XML, JSON, CSS, etc.
Experience with SaaS scalable technologies
Experience with CI tools and technologies such as Jenkins, Puppet or Chef
Hands-on experience working in agile software delivery teams
Thrive in a fast-paced environment (think startup)
Strong analytical and organizational skills, and attention to detail
Excellent verbal and written communication skills

