Technical Support - L3 - Active Directory

• Customer Onboarding: Proven experience in managing customer onboarding processes, ensuring customers feel supported and confident as they begin using a product or service. Ability to simplify complex product features and make them easily understandable for users of varying technical abilities.
• Account Management: Experience in managing customer accounts throughout the entire lifecycle, from initial onboarding to long-term relationship management. Ability to handle multiple accounts and prioritize effectively to meet customer needs.
• CRM Tools: Proficient in using Customer Relationship Management (CRM) tools (e.g., Salesforce, HubSpot, Zoho) to track customer interactions, manage workflows, and maintain detailed records. Experience with CRM tools to generate reports and monitor account health is highly beneficial.
• SaaS Support: Knowledge of SaaS (Software as a Service) products and the customer support processes associated with them. Understanding of common customer challenges in the SaaS space and best practices for providing proactive support.
• Communication Skills: Strong verbal and written communication skills. Ability to convey information clearly and effectively, whether it’s answering customer questions, delivering presentations, or drafting customer documentation. Active listening skills to better understand customer needs and provide meaningful solutions.
• Relationship Building: Ability to build and maintain long-lasting, trust-based relationships with customers. A focus on understanding customers' pain points and offering solutions that drive value and satisfaction. Excellent interpersonal skills, with the ability to engage stakeholders at all levels of an organization.
• Problem-Solving: Strong problem-solving abilities, with the capability to identify root causes of customer issues and resolve them efficiently. Creative thinking to propose solutions that are in line with both customer needs and company objectives.

Nice-to-Have Skills:

• Technical Aptitude: A basic understanding of technical concepts related to SaaS products, APIs, integrations, and system configurations, enabling you to communicate effectively with technical teams and assist customers with more complex issues.
• Upselling & Renewals: Experience in identifying upsell opportunities or renewing subscriptions based on customers’ evolving needs and business goals. Understanding of the sales process and ability to articulate the value of additional features or products to customers.
• Multi-Language Proficiency: Fluency in additional languages to engage with a broader customer base (particularly beneficial in multi-national companies).

Personal Attributes:

• Customer-Centric: A deep passion for helping customers achieve their goals and ensuring their satisfaction. Always striving to exceed customer expectations and provide them with a positive experience.
• Adaptable: Ability to thrive in a fast-paced, evolving environment. Willingness to learn new tools and systems and adapt to changing business needs.
• Team Player: Ability to work collaboratively with cross-functional teams, including product, sales, and support. Focused on teamwork and maintaining open, transparent communication with colleagues to provide customers with a seamless experience.
• Proactive: Self-motivated with a proactive approach to managing customer accounts. Comfortable reaching out to customers with check-ins, product updates, or to preemptively addressing potential concerns.

🚀 Hiring: Business Analyst – General / Motor Insurance Domain

📍 Location: Bangalore, Walton Road

💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)

We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!

Key Responsibilities:

• Develop, maintain, and execute automated test scripts using tools such as Selenium, Appium, JUnit, TestNG, or similar.
• Design and implement testing frameworks and methodologies to improve test coverage and efficiency.
• Collaborate with cross-functional teams to understand requirements, define test strategies, and ensure high-quality deliverables.
• Identify, document, and track bugs using tools like JIRA, Bugzilla, or similar.
• Conduct performance and load testing to ensure system scalability and reliability.
• Perform code reviews and provide feedback to ensure adherence to best practices and coding standards.
• Participate in all aspects of the software development lifecycle, including requirements analysis, design, development, and testing.
• Continuously enhance skills and knowledge in automation testing tools and techniques.
• Mentor junior QA team members and provide guidance on best practices and automation strategies.
• Stay up-to-date with industry trends and emerging technologies in QA and automation.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 4+ years of experience in QA automation testing.
• Proficiency in one or more programming languages such as Java, Python, C#, or JavaScript.
• Hands-on experience with automation tools such as Selenium, Appium, JUnit, TestNG, or similar.
• Strong understanding of software development methodologies, including Agile and Scrum.
• Experience with version control systems like Git or SVN.
• Familiarity with CI/CD tools like Jenkins, Bamboo, or similar.
• Solid understanding of web technologies (HTML, CSS, JavaScript) and web services (REST, SOAP).
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and collaboration skills, with the ability to work effectively in a team environment.

Preferred Skills:

• Experience with performance testing tools such as JMeter or LoadRunner.
• Knowledge of security testing practices and tools.
• Understanding of cloud environments like AWS, Azure, or Google Cloud Platform.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Experience with mobile application testing (iOS/Android).

• Excellent working knowledge of OOPs, SOLID principles and different design patterns.
• Solid hands on experience and deep understanding of different architectures.
• Solid working knowledge of Objective C and Swift, iOS application development and iOS fundamentals.
• Proficient with general swift language features, collections, protocol oriented programming, etc.
• Hands on experience of implementing architecture patterns and designing/implementing unit test cases using XCTest & other third party libraries.
• Solid working experience of debugging, profiling tools, developer portal and App Store release process.
• Excellent analytical and problem solving skills.

Hi,

Hope you are doing great!!

Praxiv is a IT Solutions & Services company situated in India. Our solutions and Services help clients maximize productivity, improve speed and accuracy. The company has adopted the highest standards of service quality and operational excellence, enabling its clients across a wide range of industries to transform into a truly digital enterprise.

Praxiv is hiring IOS Mobile Application Developer.

Experience - 1 - 3 yrs

Location - Gurgaon

Job Summary
We are looking for Min 1 Year experienced and above IOS developers responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Responsibilities and Duties

• Design and build applications for the iOS platform
• Ensure the performance, quality, and responsiveness of applications
• Collaborate with a team to define, design, and ship new features
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

*

• Skills
• Proficient with Objective-C and Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Familiarity with cloud message APIs and push notifications
• Help maintain code quality, organization, and automatization
• Proficient understanding of code versioning tools Git
• Objective-C proficiency is a must.

If you feel interested please share your profile with below mentioned required details:-

1.. Total years of experience

2. Relevant experience

3. How soon will you be able to join?

4. What’s the reason for job change

5. Current Salary

6. Expected Salary

7. Availability for Interview.

8. Current Location

Please acknowledge the mail and revert it back with your confirmation.

Best Regards

HR Team
Praxiv Solutions