Technical Support - L3 - Active Directory
at Our client is a hi-tech IT product company.
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Shubham Vishwakarma
Full Stack Developer - Averlon
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ROLES AND RESPONSIBILITIES:
The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.
KEY RESPONSIBILITIES:
Dialer Strategy & Execution:
- Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
- Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
- Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.
Performance Optimization & Analytics:
- Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
- Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.
Compliance & Governance:
- Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
- Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
- Maintain robust documentation of campaign changes, SOP updates, and version logs.
Cross-Functional Coordination:
- Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
- Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
- Partner with Quality and Policy teams to align operational execution with business rules.
- Coordinate with MIS teams for data validation and report automation.
Reporting & Governance:
- Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
- Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
- Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.
IDEAL CANDIDATE:
Domain & Technical Expertise:
- Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
- Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
- In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
- Working knowledge of CRM systems, CTI integrations, and lead management platforms.
Analytical & Reporting Skills:
- Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
- SQL proficiency preferred for data extraction, query building, and troubleshooting.
- Ability to interpret large data sets and convert findings into actionable insights.
Execution & Problem-Solving Skills:
- Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
- High execution discipline with the ability to manage multiple campaigns simultaneously.
- Strong decision-making capabilities under operational pressure.
Communication & Stakeholder Management:
- Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
- Strong documentation, reporting, and presentation skills.
- Ability to translate analytical findings into business-friendly recommendations.
Eligibility-
- Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
- Must have completed minimum tenure requirements as defined by HR.
- No active performance improvement plan or disciplinary action.
- Consistent performance ratings and adherence to compliance norms.
PERKS, BENEFITS AND WORK CULTURE:
Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.
Responsibilities & Duties: Making Call to Customers, Maintaining the Database, Online Sales
Prepare and follow up on sales quotations made to clients.
Will be responsible for client retention, per client revenue optimization & renewals.
Handle client queries/escalations.
Should have effective sales & negotiation ability.
Interacting with vendors for product upload in their respective Domain.
Manage and create product listing and another day to day activities on portal
Improve Customer perception and product-wise market share, a good understanding of technical and market feasibility of the product.
Amazon Web Services (AWS)About the Role
OpenIAM is looking for a Solutions Architect (IAM) to support our enterprise customers in the
successful deployment and integration of OpenIAM’s platform. This role is highly technical and customer-facing, bridging architecture design, migration,
troubleshooting, and best-practice advisory.
Responsibilities
- Partner with CSMs to deliver technical onboarding and solution design for enterprise accounts.
- Lead integrations with enterprise directories, cloud services, databases, and custom applications.
- Provide migration planning and execution support for legacy IAM systems.
- Troubleshoot complex issues, including connector logic, data sync, performance, and HA setup.
- Advise customers on compliance/audit configuration (e.g., SoD, certifications, reporting).
- Work with Engineering to resolve escalations and influence the product roadmap.
- Deliver technical workshops, architecture sessions, and training to customer teams.
Qualifications
- 5+ years in IAM architecture, engineering, or consulting (e.g., OpenIAM, SailPoint, ForgeRock, Ping, Okta).
- Deep technical knowledge of IAM standards and protocols (SAML, OIDC, OAuth2, SCIM, LDAP).
- Hands-on experience with provisioning/deprovisioning, connectors, APIs, and scripting (Groovy, Java, or similar).
- Strong knowledge of enterprise IT environments (Windows, Linux, AD, databases, Kubernetes, cloud).
- Excellent problem-solving and troubleshooting skills.
- Comfortable presenting to technical and business stakeholders.
- Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
Why Join OpenIAM
- Work on challenging IAM deployments at scale with leading global enterprises.
- Shape the success of customers while influencing the evolution of our platform. Competitive compensation, benefits, and growth opportunities.
Job Brief
We are currently hiring a Growth Hacker who will be responsible for delivering
effective marketing campaigns that will drive the adoption, engagement, and
monetization of the digital product or service. This is a cross-functional role that
works closely with the marketing, sales teams, product management, and technology
teams to conceptualize and launch features and campaigns that will increase usage,
traffic, and revenues for the digital channels.
Main Responsibilities of a Growth Hacker
Developing and executing online and offline campaigns, digital marketing,
brand partnerships, on-ground activation etc. to drive traffic to digital
channels.
Choosing, setting, and prioritizing growth goals for the company.
Identifying growth opportunities for the company.
Identifying, developing & optimizing growth channels to drive revenue growth.
Analyzing marketing data and user feedback (campaign results, conversion
rates, traffic, etc.) to help shape future marketing strategies.
Proposing new initiatives to attract prospects and convert leads as well as
testing new approaches to capture existing demand.
Providing inputs & expertise to drive efficacy of marketing activities (content
development and optimization, advertising, etc.)
Planning and executing initiatives to reach the target audience through
different channels.
Working closely across teams with other teams to share ideas, feedback &
present results.
Key Requirements
Must have a degree in Marketing, Business Administration or a related field.
A minimum of 2 years experience in a related/ similar role and the start-up
space.
Excellent analytical skills, and leverage data, metrics, analytics, and consumer behavior trends to generate creative ideas.
Open-minded, curious, problem solver and a highly goal-oriented individual
who is resilient in your pursuit of growth.
Skilled at web optimization, sales generation, conversion analysis, and creating
sales funnels.
Knowledge of various growth-hacking tools, such as automation and campaign
monitoring platforms.
Expertise in marketing, online strategies, user experience, and business
development.
Excellent logical skills are required.
PHP
HTML/CSS
Bootstrap
JavascriptHurry Upp!!! We are Hiring Full Stack Developer
We are looking for a highly skilled computer programmer who is comfortable with both front and back-end programming. Full Stack Developers are responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.
Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.
Full Stack Developer Responsibilities:
• Developing front-end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications
• Working alongside graphic designers for web design features.
Git|
o Expertise in Software configuration management (SCM) using multi-site Rational ClearCase, ClearQuest ,Git, Gerrit, JIRA and CVS |
|
o Experience of working with continuous integration frameworks (like Hudson, Jenkins) and debugging |
|
o Expertise in build and release process and automation, build infrastructure setup |
|
o Build environment and build scripts (cmake / make, GNU Make) in-depth expertise and knowledge |
|
o Expertise and in-depth knowledge in scripting (Shell / Perl) is a must |
|
o Experience of working in UNIX-like environments (Linux/Solaris) and usage of operating system tools |
|
o Expertise in performing integration builds and release management |
|
o Experience of managing software licenses for different build tools |
|
o Exposure to Android , Open source development and code analysing tools like Blackduck and Coverity are added advantages |
| Title | Sales- Corporate Trainer & Coach |
| Location | Mumbai- Marol |
| Requirement | Ability to manage the full training cycle, including in-person activities and web-based learning · Hands-on experience with e-learning platforms · Excellent organizational skills · Solid communication and presentation abilities · Expertise in sales processes, methodologies, and skills (prospecting, qualifying, call management, negotiation, closing). · Demonstrated success in selling courses or educational products and effectively building customer relationships that met or exceeded quota. · Understanding of key industries/market segments, product/solution offerings, and available selling resources and engagement process, competitors and differentiation. · Ability to quickly display mastery over EduBridge products, services, buyers, markets, systems and sales approaches. · Display high EQ- ability to build trust, positive relationships and advance projects through influence rather than authority. · High degree of business acumen, including highly polished internal and customer facing presentation skills. · Ability to analyze and draw insights from data. · Strong interpersonal, organizational and time management skills. · Ability to multi-task in a fast-paced environment, act efficiently, and collaborate with all levels of the organization. |
| Education | Graduate/Post Graduate (Any Stream) Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred. Proven work experience as a Sales Trainer or similar role 3+ years and above experience in a sales position is a plus |
What you will do:
- Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
- Working on strategies to acquire supply for existing business and new product lines and executing through field teams
- Driving margins improvements by improving supply acquisition cost
- Improving driver engagement and adoption to technology
- Regularly communicating with senior management and clients on status, risks and change control
- Defining KPIs/KRAs on which would form the base for different processes
Desired Candidate Profile
What you need to have:- Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
- 2-10 years of frontline operational experience in B2B domain at a city/hub level
- Ability to adapt quickly to a new environment
Y Media Labs is a creative technology company that helps brands re-imagine their customer experiences. Our mission is to export the Silicon Valley mindset to the rest of the world.
We create digital products with purpose that have a lasting impact on users' lives and clients' businesses. We are a team of dreamers and doers united by a simple idea: If we make a difference for your customers, we will make a difference for your business too. And it works. Since 2009, we have led early-stage startups and top-tier brands to "wow" their customers with best-in-class digital products and experiences. The Wall Street Journal calls us “YML is one of the most innovative companies in Silicon Valley.”
Through next-generation technologies and world-class design, we help brands like Apple, PayPal, L'Oreal, Home Depot, Kaiser Permanente, State Farm, First Republic Bank develop solutions that drive major business outcomes. Founded in 2009, Y Media Labs is headquartered in Silicon Valley with four offices worldwide including Atlanta, Indianapolis, Bangalore & Sao Paulo.
We came of age with the invention of the app store. We have mobile in our DNA. We create solutions across the digital ecosystem. Unlike agencies who are born desktop, we are deeply connected to how consumer perception has shifted thanks to the mobile lifestyle. We have
built and launched 207 products, delighted over 407 million users, built over 200+ apps, work with 30 Fortune 500 clients, been responsible for over 400 billion transactions through our work and generated over $200 billion in transactions for our clients, and been featured on the app store over 700+ times!
- Portfolio of our work can be found @ ymedialabs.com/work
- Live look into our engineering team @ medium.com/ymedialabs-innovation • Live look into our design team @ dribbble.com/ymedialabs
Our team in Bangalore is close to 250 strong, and we are growing in a variety of ways. Our goals include a culture of excellence and we are looking to transform the team to be one of the best tech teams in Bangalore.
We are looking to hire multiple Android Engineers at different levels to help us code the world class apps we are creating. If you are a mobile engineer looking to build apps that will be used by millions of consumers worldwide, build apps for brands that you can be proud to show to your family and friends – you need to join us!
We are looking to hire Engineering Manager - Frontend for our team in Bangalore. If you are excited about building products that will be used by millions of consumers worldwide, building products for brands that you can be proud to show to your family and friends - you need to join us!
Responsibilities:
- Lead and coach a group of engineers in delivering scalable, flexible and secure features to our customers.
- Leading engineering teams composed of backend, frontend, iOS, Android developers and QA.
- Deep dive into work of your team, review the code submitted by your team, and resolve the root cause of problems.
- Coach your team members how to increase the quality of their code based on real examples.
- Involve in hiring for your teams.
- Drive a continuous improvement process - introduce new tools & automations based on real data analysis
- Represent the team to engineering groups internally, to executive leaders in various functional groups within YML, to current and future customers, and to our partner organizations.
- Build a diverse team while fostering a collaborative and inclusive environment.
- Collaborate with Product/Project Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
- Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.
- Closely Interact with other functions such as PM/Product, Design, UI/UX, Architecture, QA, and deliver planned features
- Deliver Web, Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness.
- Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
- Play the role of an unblocker in a tight scrum environment.
- Prioritize to manage ad-hoc requests in parallel with ongoing projects.
Requirements:
- Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
- Hands on with programming with 50%+ of bandwidth going into modules owned.
- A highly talented developer with 10+ years of hands-on experience
- Primarily in web application development experience using, JAVA, Angular, ReactJS, Python, GO.
- Working with MVVM, MVP, MVC patterns.
- Additional Mobile development experience Android, Kotlin, iOS, Swift, Objective C will be a bonus.
- Must have at least 3+ years of experience in an engineering management role, and a clear record of success prior to that as a senior/staff engineer.
- Must be compelling and clear communicator, able to represent your team to internal and external audiences with differing levels of technical fluency.
- Ability to handle multiple competing priorities/projects in a fast-paced environment.
- Good Analytical, Problem solving and Debugging skills.
- Hands on experience in Designing, Coding and release management.
- Continuously increasing your team's work quality & performance.
- Experience with writing and maintaining unit-tests, functional tests, and CI/CD pipelines.
- Ability to think from a product mindset.
Nice to Have:
- Hands-on cloud development experience.
- Qualification - B. Tech/M. Tech/MCA (IT/Computer Science).
- Years of Exp - 9+.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon