Technical Support - L3 - Active Directory
at Our client is a hi-tech IT product company.
Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat
Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Experience : 5+ Years
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- Familiarity with Non-Financial Risk, compliance, and governance.
- Strong stakeholder management, communication, and analytical skills.
- Tools : MS Excel, SharePoint, Microsoft Teams, Confluence.
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- Act as a trusted advisor to senior management on IT risk and control matters
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Software Implementation Engineer
Job Description
- Identify, Collate and translate user requirements.
- Define objectives and goals to be achieved by technical solution.
- Identify possible Solutions.
- Manage and Coordinate with solution provider for setup and installation of technical systems, applications, or process designed for business process solutions.
- Troubleshoot functionality of configured systems.
- Identify and document technical issues and feedback to be escalated to vendor for resolution and process improvements.
- Work as trainer and support directly to user onsite or remotely.
- Act as a bridge between SGRL users and technical solution provider during and after Implementation.
Duties and Responsibilities
- Translate business requirements into Technical Functional Designs.
- Identify available solutions and arrange Demos.
- Arrange technical and commercial negotiations for selected solution.
- Plan deployment of solution including test Plan development and execution.
- Provide training and end-user support during and after the implementation process.
- Ensure delivery of documented user requirement with the software provider.
Skills Required
- Business Analysis Skills
- Analytical skills and attention to detail in written documentation
- Quick Learner / Grasping skills
- Strategic thinker with the ability to motivate and drive tactical execution.
- Creative problem solver, capable of developing innovative and differentiated solutions.
- Strong Oral and written communication and presentation skills with a keen eye for details.
- Proficient in Microsoft Word, Excel, PowerPoint, SQL and Scripting.
- Organizational skills and time management
- Language – English and Hindi
Preferred Skills
- Oracle 10 and above
- Jasper
- BI platform
Experience Required
Minimum 10 years of experience
Experience of working with Housing Finance Company.
Experience of analysing and documenting Business Requirements.
Played key role in implementation of end-to-end software solution.
Educational Qualifications
Must be a Graduate in any stream. Additional Qualification as per skills mentioned above will be an added advantage.
Candidate with Advanced Skills can expect good salary commensurate with industry standards.
Location
Delhi
Remote Work: Work from Home shall be acceptable till the pandemic is over. Visit to office, as and when informed by HR or reporting manager, is expected.
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· Participates on project teams as a resource representing Endpoint Engineering. |
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· Manage an Engineering Team and provide support for users with more advanced security software issues with the highest service quality and customer satisfaction. |
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· Ensures OS, security, and application lifecycle updates are consistently deployed on defined schedule. |
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· Analyse security product issues and create workarounds along with self-healing automation for silent remediations. |
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· Works closely with the Security Operations team to improve workflow and tool usage workflow for enhanced monitoring and response capabilities. |
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· Evaluates risk, address security issues, facilitate and execute remediation activities across the organization. |
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· Review security configurations and compliance on all endpoints technologies as well as assists with audits. |
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· On-call for endpoint security incidents response and operational functions including triage, escalation, post-mortem, and remediation. |
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· Uses data and operational metrics to analyse project and task results. Creates reports and charts to track progress and measures trends in the environment. Leverages data and reporting tools to make data-driven decisions about projects and tasks. |
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· Engages with other IT support teams including Network Engineering, Enterprise Infrastructure, Service Desk, IT Security, and Technical Services to ensure a consistent approach for organizational support across the Enterprise. |
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· Frontend new product POC and work closely with various stake holder including OEM. |
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· Strong analytical, troubleshooting, and problem-solving skills. |
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· Minimum of five (5) + years of with PMC or equivalent Endpoint Privilege Management tools. |
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· Knowledge in Zero Trust Security framework. |
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· Expert knowledge EPP, EDR, XDR, MDR, Privilege Management Active Directory, including Group Policy, DNS and organization unit design best practices. |
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· Knowledge of SCCM, Azure Active Directory, and Intune. |
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· Knowledge of Mobile device management using Intune, JAMF. |
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· Report writing expertise using Database Tools. |
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· Advanced skills in creating SOP, SOW and Presentation decks using Microsoft Office applications including but not limited to Visio, Word, Excel, PowerPoint, and Outlook. |
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Full Stack Developer - Averlon