Customer Engagement Executive at IRIS BUSINESS SERVICES LIMITED · Remote, Navi Mumbai, Mumbai · 1 - 3 years · ₹1L - ₹3L / yr · Remote friendly · Posted 18 Jan 2022

Similar jobs (10)
Java Backend Developer (6–10 Years)
Mandatory Skills:
- Core Java 8+ (Collections, Streams, Multithreading)
- Spring Boot
- Microservices Architecture
- RESTful API Development
- SQL (Oracle/MySQL/PostgreSQL)
- JPA/Hibernate
- Design Patterns & OOP
- Distributed Systems
- Kafka/RabbitMQ (Preferred)
- AWS/Azure (Preferred)
- CI/CD, Git, Jenkins, Docker/Kubernetes (Preferred)
Responsibilities:
- Design and develop scalable backend microservices.
- Build secure and high-performance REST APIs.
- Work on distributed systems and production-grade applications.
- Optimize application performance and troubleshoot production issues.
- Participate in code reviews and Agile development.
Preferred Background:
- Product engineering or enterprise backend development.
- Strong coding skills in Java with hands-on experience in live problem solving.
Experience: 6–10 Years
Location: Bangalore / Mumbai / Chennai (Hybrid)
Immediately available, performance test engineer who is having real-time exposure to LoadRunner, JMeter and have tested Java Applications on AWS environments.
Requirements
Minimum 2 years of experience in Graphic Design and Video Editing.
Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, After Effects).
Strong skills in graphic design software (e.g., Adobe Photoshop, Illustrator, InDesign).
Ability to work independently as well as collaboratively in a team environment.
Strong organizational and time-management skills.
Creative flair and a strong attention to detail.
Excellent communication skills.
RESPONSIBILITIES:-
As a Business Development Manager working under FMCG segments, an ideal candidate must perform the following responsibilities:
· Approaching potential leads a close them within a stipulated time frame.
· Create exclusive distributors, exclusive super stockist and business associated for the company towards business growth.
· Finding and developing new markets and improving sales.
REQUIREMENTS:
· Bachelor’s degree in business, marketing or related field.
· Experience in sales, marketing or related field.
· Strong communication skills.
· Excellent organisational skills.
● Write clean, maintainable and efficient code
● Design robust, scalable and secure features
● Contribute in all phases of the development lifecycle
● Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
● Drive continuous adoption and integration of relevant new technologies into design
Requirements
● 2 to 5 years of experience in developing applications using Ruby on Rails
● Experience in Rails gems like rspec, devise, cancan, active-admin
● Proven work experience in software development
● Experience in writing ReSTful APIs
● Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
● Experience developing highly interactive applications
● A firm grasp of Object Oriented analysis and design
● Passion for writing great, simple, clean, efficient code
● Good knowledge of relational databases
● Working knowledge of NoSQL database
● Experience in using AWS services is a plus.
As a Salesforce Product Owner, you will lead the product intake, backlog prioritization, strategy, and roadmap of the Salesforce platform. Furthermore, you will lead the team with discovery to create a development-ready story to be handed off to the development team. The company is looking for a candidate with Salesforce and Agile framework experience.
- The role requires strong leadership across multiple teams and departments, the ability to communicate with influence, and a technical aptitude
- The ideal candidate will have proven Salesforce product knowledge as well as the ability and experience to demonstrate how they have improved efficiencies in product management using their product expertise.
The Product Owner will work with business groups:
- To understand demand
- Collaborate with the business to develop detailed requirements
- High-level design and technical architecture
- They will also lead many of the Agile ceremonies and will ensure the team meets its goals on time and within budget.
- Managing integration across the platform is also a key role
This role is a strategic, senior-level individual contributor who will own a portfolio of products/initiatives as well; including:
- Owning reporting and analytics on product work,
- Establishing and maintaining metrics to measure the performance of work,
- Creating and sustaining relationships with other organizations (IT, industry teams, etc.),
- Facilitating working sessions/steering committees to drive performance and
- Communicating directly with Senior Leaders from different areas of the organization.
The position also serves:
- To define scope and benefits
- Create user stories
- Develop a roadmap
- Track budget performance
- Validate IT related design and development work
- Partner with the business to ensure end-user acceptance testing
- Monitor an initiative post-launch to ensure benefit realization.
Additional job duties/responsibilities may include but are not limited to:
- Identify and ability to negotiate with Vendors for IT Sub-contracting
- Working closely with key stakeholders and internal partners throughout the organization to gather requirements
- Creating, maintaining, and prioritizing the product backlog according to business value for the life of the project
- Developing & conveying the vision of what is to be built
- Acting as the key product feature decision-maker., maximizing the value of the product
- Communication of product backlog priorities
- Handoff of development-ready stories to the development team
- Assisting with the elaboration of epics, themes, and features into user stories that are small enough, or granular enough, to be achieved in a single sprint
- Decisions on release dates and content
- Participating in daily scrum, as needed
- Participating in sprint planning meetings, reveals, and retrospectives – inspecting the product progress at the end of every sprint to accept or reject the work that has been done by the development team
- Acting as the voice of the team, communicating status to stakeholders and internal partners
Basic Qualifications
- Four year Bachelor’s degree preferably in marketing, computer science, information systems, engineering, or related field
- 5+ years experience as a product owner
- 5+ years experience leading a technical team while simultaneously managing multiple projects
- 3+ years experience with the Agile methodology
Top candidates will also have:
- Salesforce development experience
- Salesforce Sales & Service Cloud experience
- Demonstrated ability to communicate to ensure a team’s success
- Strong accountability planning/organization and teamwork
- Highly developed interpersonal skills to deal with sensitive, emotional or potentially controversial situations.
- Experience managing projects using Agile software tools such as JIRA, Team Services, Rally
- Knowledge of the software development lifecycle
- Background in Information Technology
JD –
Having experience in Implementing Integration Solutions using Oracle Integration Cloud Service.
Developed integration between SaaS application (Oracle Cloud ERP, Oracle Cloud HCM) and between SaaS and PaaS application
Should have worked extensively on minimum 3-4 Technology Adapters like File, Database, Oracle ERP & FTP adapter
Should have excellent skill in Web Service technologies such as XML, XPath, XSLT, SOAP, WSDL, and XSD
Experience in all phases of software development lifecycle from gathering requirements to documentation, testing, implementation and support Ability to troubleshoot technical and configuration issues
Should be able to communicate effectively with the functional & technical groups and various technical team members.
Ensure completion of tasks, milestones, and components including Technical specifications, design specifications, configurations, quality assurance, implementations, and project reviews
React Native Application Developer
Job Description
- As a React Native Developer, your responsibility will include creating a suite of applications and improving the functions of applications in development.
- Experience in building a React or Native mobile app with traffic at scale
- Ability to architect, refractor and debug an app without disrupting users
- Proficient with mobile application life cycles
- Should have multiple apps deployed to the App Store, Google Play Store and deep knowledge of the distribution processes
- Understanding of unit and functional testing best practices.
- Should be able to dive into the source code of front end libraries to debug, patch and extend them when necessary
- Can take a defined software design and turn it into code.
- Understands how to optimize the delivery of code and assets (e.g., images, fonts) to a browser or device (e.g., lazy loading assets, using CDNs, caching, compression, etc.).
- Experience with React Js, React Native, JavaScript including DOM Manipulation and the JavaScript object model. Exp with integrated JSON is a must.
- Thorough understanding of React Native and its core Principles. Hands-on experience on React Native Framework at least 2 Years.
What you will do
- Working collaboratively in building products and services.
- Designing mobile-based features, impacting Customer's Digital Experience
- Taking ownership of the entire software development lifecycle for mobile application
- Collaborating with cross-functional teams to define design and add new features
- Ensuring the performance, quality and responsiveness of the applications.
- Understanding end-user requirements and use cases and translating them into a pragmatic and effective technical solution
Required Candidate profile
- Capability to perform both independently and in a team
- Ideal Candidate - Must be open to work on new technologies, versatile and capable of accepting new challenges.
- Good Knowledge of HTML5, CSS
Position: Technical Support Engineer
We are looking for a Strong Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound calls and chat from the customer base and addressing customer Technical issues and concerns. Someone who will help build a Support team for our product build for the Education sector called Academia.
Key Responsibilities
The individual role that you’ll play in our team:
● Deal directly with customers, and respond promptly to customer inquiries
● Handle issues by providing the appropriate Root cause of the issue
● Diagnose, troubleshoot, and resolve issues by asking customers about the issues they
are facing in a detailed fashion so that they understand the nub of the problems.
● Interacting with the customer to understand the issue.
● Get the triaging steps or reproduction steps
● Try and reproduce the issue on the h/w devices provided to you
● Extract and Analyse the Android app and Backend logs
● Provide the resolution shared by the engineering team to the customer.
● Work with the consulting team in understanding customer use cases and assist
accordingly
● Resolving all technical related issues, suggesting the best solution and practices to
avoid a future issue.
● Deploying software updates to the client machines and channelizing updates
Technical Skills:
Must Haves
● Knowledge on SAAS product support which has a cloud console and a mobile app -
preferably Android
● Worked with SQL, ELK or other log collection and analysing tools.
● Resourceful in understanding fundamental network, information security, IT
communication, troubleshooting, debugging and maintenance in multi-platform
environments.
Nice To Have
● Shell Scripting
● Technical troubleshooting involving monitoring web-app performance, crash analysis
etc
● Should have basic experience in writing product manuals or feature manuals.
● Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows &
Mac) can be an added advantage.
Skills
● Must possess strong communication skills in English, both written and verbal
● Working experience with Partners & Customers, Voice and Remote support
● Quick learner and versatile.
● Flexible to work in different shifts
● Excellent Email communication is a must.
● Strong ownership
● An excellent problem solver with strong analytical skills
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion is a one-stop solution, focused on managing corporate-liable & dedicated
devices, tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and
digital signages. Our Unified Device Management dashboard is intuitive and easy to use.
It allows you to manage all your devices, apps, and content from one place.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS
devices from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management.
Skills Required for Back-End (NodeJS) JR Developer (2-4 Yrs) /Sr Developer (4-8 Yrs) /Lead Developer (8-10 Yrs) /Architect (10-12 Yrs):
- Must: Strong experience and understanding of NodeJS and JavaScript Programming, Good at Native Cloud or AWS
- Good knowledge of MongoDB or any other NoSQL Database, Redis, Elasticsearch, etc.
- Good understanding of scalable computing systems, software architecture, data structures, and algorithms.
- Experience working with AWS or other cloud providers
- Experience in service-oriented and/or microservice architectures
- Good to have knowledge with stream processing applications, Event-driven Architecture, Identity management (OAuth) - Not Mandatory
- Good knowledge of Redis, its data types, and their use cases along with a server-side framework
- Experience developing and deploying REST APIs.
- Good to have an understanding of low-level Kafka inner workings and partitioning schemes - Not Mandatory
Responsibilities:
- Design, build, review and evolve durable, highly scalable event-driven infrastructure
- Architect and lead the development of backend services.
- Work with REST APIs and integrating them with our software platform
- Develop front end capabilities such as dashboards, visualizations, features
- Work on building best performance UI features and linking with backend
- Integrate all the front end features with a backend pipeline
- Integrate our AI models with the platform pipeline
- Work on bug fixing and improving application performance
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Own new initiatives, Debug production issues
- Help define the way we work in the future including coding and design standards
- Work effectively in an agile development process
- Research cutting edge technology that can be applied to accelerate business growth
- Be the communication bridge be product owners and development teams








