Customer Support Executive

at Listed Fans

DP
Posted by Akash Tanwar
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Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad
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2 - 6 yrs
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₹3L - ₹5L / yr
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Full time
Skills
Customer Service
Customer Support
Technical support
Customer Success

A customer service specialist will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Our target customers are digital creators in different industries (influencers, gamers, youtubers, bloggers, etc.)

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.



Responsibilities

  • Manage large amounts of incoming phone calls and do outgoing calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience 
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Any preference of Industry: Prior startup experience preferred.

Minimum Academic Qualifications: None

Working Hours: Flexible

Perks: You get to work directly with the Founders on a completely revolutionary idea and most likely end up defining the course of history.



If getting known for your talent, skills & work ethic is what drives you, we make sure that that happens

About Listed Fans

Founded
2021
Type
Product
Size
0-20 employees
Stage
Raised funding
View full company details
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Job Summary

 

As a Customer experience specialist, you’ll provide exceptional customer service by providing guidance and resolving issues through digital channels. You’ll work autonomously to provide customers with the tools they need to succeed while maintaining performance metrics. This position requires adaptability, urgency, problem-solving, and critical thinking around factors that impact the customer experience.

 

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About Kaplan

 

Kaplan is one of the world's largest and most diverse education providers. Throughout our more than 80-year history, Kaplan has been a beacon for expanding educational access and a leader in instructional innovation.

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services. The company has been a leader in adapting a learning engineering approach to course design and instructional delivery. Kaplan's pioneering and leadership role in education is well documented. We created the test prep business and were an early leader in online education. We have similarly been a leader in the New Economy Skills Training, which includes immersive computer coding boot-camps for people seeking to become web developers. The company has also been a leader in adapting a learning engineering approach to course design and instructional delivery.

 

We continually strive to make the learning experience for our students the best we can with a rigorous focus on educational performance and results. Kaplan operates in over 30 countries and maintains relationships and partnerships with more than 1,000 school districts, colleges and universities, and over 10,000 corporations and businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart from our competitors.


Kaplan Interview Process

 

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2. HR Round

 

Benefits at Kaplan

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Quick Facts

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