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Customer Success Specialist
Customer Success Specialist
Lumos Labs's logo

Customer Success Specialist

Omar Garcia's profile picture
Posted by Omar Garcia
0 - 50 yrs
₹5L - ₹15L / yr
Remote only
Skills
Customer Success
Customer Service
Customer Support

We are seeking a passionate and results-oriented Customer Success Specialist to join our growing team. In this role, you will be responsible for building strong relationships with our customers, ensuring their successful adoption and utilization of our [product/service], and driving customer satisfaction and retention. You will act as a trusted advisor, proactively addressing customer needs, and advocating for their success within our organization.   


Responsibilities:

  • Onboarding & Training:
  • Guide new customers through the onboarding process, ensuring smooth and efficient implementation
  • Conduct training sessions and webinars to educate customers on best practices and maximize their usage.
  • Create and maintain comprehensive onboarding materials and resources.
  • Relationship Management:
  • Develop and maintain strong, long-term relationships with assigned customers.
  • Act as the primary point of contact for customer inquiries and concerns.
  • Proactively identify and address potential customer challenges and risks.
  • Customer Advocacy:
  • Gather and analyze customer feedback to identify areas for improvement.
  • Advocate for customer needs and requirements within the organization.
  • Collaborate with product, engineering, and sales teams to ensure customer satisfaction.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Lumos Labs

Founded :
2024
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

Lumos Labs is a Singapore based innovation management firm that specializes in running tech based open innovation programs. Founded in 2018, we're driven by the potential of emerging technologies, sustainable growth and the entrepreneurial spirit, to h...
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Company social profiles

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