Customer Success Manager

at AiSensy

DP
Posted by Kamlakshi Talwar
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Gurugram
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1 - 5 yrs
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₹3L - ₹8L / yr
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Full time
Skills
Customer Success
Customer Retention
B2B Marketing
SaaS
Communication Skills

About AiSensy:

 

We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.

 

The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

 

Responsibilities:

 

  • Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • Ensures all customers are successfully using the product or service they’ve purchased from the company.
  • Is often the first port of call for customers and is available to answer any inbound questions.
  • Give customer the onboarding, gather feedback and notifying them about the new features
  • Managing the Customer Success Team and driving higher NPS

 

Skills Required:

 

1 year of experience in Customer Success

About AiSensy

Official Whatsapp Business APIs Based Marketing & Customer Support Platform. The One Platform your business needs to Broadcast, Automate Whatsapp Messages and Solve for Customer Support on Whatsapp.
Founded
2020
Type
Product
Size
0-20 employees
Stage
Profitable
View full company details
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