About AiSensy:
We at AiSensy, are building end-to-end WhatsApp based Marketing Automation, CRM & Customer Support platform for Enterprises & growing SMBs. Helping brands like SkullCandy, NMIMS, Byjus, Rentomojo, etc.and are handling 5 million+ messages per month.
The ideal candidate will have impeccable relational skills.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.
Responsibilities:
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Ensures all customers are successfully using the product or service they’ve purchased from the company.
- Is often the first port of call for customers and is available to answer any inbound questions.
- Give customer the onboarding, gather feedback and notifying them about the new features
- Managing the Customer Success Team and driving higher NPS
Skills Required:
1 year of experience in Customer Success
About AiSensy
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Who We Are:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 60,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 600+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home! At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com.
Who You Are:
As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.
What You Will Be Doing:
- Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
- Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
- Design, create and manage applications, and software integration/migration deployments.
- Implementation services are delivered within scope or manage any changes in project scope, identify potential issues and collaborate with leadership when needed, to develop contingency plans.
- Working with other departments and personnel to ensure information on customer needs are communicated.
- Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
- Assist in Educational webinars, workshops, and more.
- Staying up to date with product features and releases.
- Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
- Updates customer journey playbooks.
- Demonstrate technical acumen to convert plans into workable solutions.
- Communicate a passion for customer success with a team player attitude.
- Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
- Conduct analysis of approved customer content and create a transition plan or migration plan.
- Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
- Responsible for driving consulting milestones and achieving the agreed-upon implementation schedule.
- Provide guidance to customers to address critical and/or outstanding issues impacting the successful Implementation.
- Actively lead the consulting engagement throughout the implementation.
- Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
- Handle basic support requests during the implementation phase.
- Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
- Always looking for ways to improve our onboarding delivery.
- Maintain product knowledge and consistent education.
- Cross-training with other success functions.
- Other duties may be assigned and/or modified as business needs change
What You'll Bring:
- Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
- 2-3 years of experience using HighLevel or other similar vertical solutions.
- Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
- Ability to handle multiple tasks in a fast-paced environment.
- Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
- Strong understanding and proficiency in software solutions and professional service offerings.
- 2+ years of customer consulting work experience preferred.
- 2+ years of marketing experience is a plus!
- Strong verbal and written communication skills.
- IT technical skills and platform integrations.
- Experience in managing a diverse group and training each according to company standards.
- Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
- Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
- Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
- Strong analytical and organizational skills with superior attention to detail.
- Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
- Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability to advance technically.
This role is 100% remote for residents of India.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!
- Drive Customer Success Outcomes
- Increase renewal rates and reduce churn
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Optimize Customer Lifecycle
- Identify opportunities for continuous improvement
- Learn from best practices in industry
- Take Decisions on contentious issues during customer journey
- Manage Customer Success Activities
- Customer Support Management
- Customer Success Management
- Renewals
- Billing and Collections (along with finance)
- Advocating for Cross Sell and Upsell
- Inspire Customer Success Across Company
- Create company-wide culture of Customer Success
- Align with Marketing around marketing to existing clients
- Align with Product around driving product roadmap
- Align with Sales around cross-sell and up-sell and focus on selling with a retention focus
- Create company-wide customer feedback loop
- Align with Finance around measurement and forecasting
- Align with Executive Team around key metrics and objectives
Requirements:
- 2+ years experience in B2B organizations
- Strong empathy for customers AND passion for revenue and growth
- Ability to manage influence through persuasion, negotiation, and consensus building
- Ideally combined background of post-sale and sales or business experience
- Excellent communication and presentation skills
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Relevant Bachelor’s degree; preference for computer science or related degrees
- Need - good excel skills. Want - good ppt skills
- Handling tough situations or unhappy customers
Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.
We are a team of internet entrepreneurs who love yoga as much as we love science.
Our vision is to lighten thw load of humanity one breath at a time.
The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.
We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.
- Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
- Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
- Own the Live chat feature and inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Create and present reports as required.
- Provide internal teams with constant feedback to improve products and processes as per valid customer needs.
Key skills required
- Proven customer support experience or experience as a client service representative
- Exposure to US customers, with excellent oral and written communication skills in English.
- Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
- A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
- Ability to work in fast paced and high pressure environment
- Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.
- Liaising with other department heads to ensure all other teams contribute equally to providing customers a seamless experience across touchpoints.
- Ensuring that the customer experience team works in collaboration with all other business functions, consistently delivering great end-to-end customer experience across stages, channels and touchpoints in the customer journey
- Collecting feedback from customer facing teams to derive meaningful insights for improvements and guiding teams to ensure a customer-centric attitude while acquiring new customers or dealing with existing customers
- Guiding the marketing and branding teams to align with the larger customer experience strategy
- Building and managing a team of customer experience specialists with expertise in customer delight
- Encouraging problem-solving, strategic thinking and customer-orientation amongst the team
- Leveraging existing and additional relevant technologies for reporting and analytics across customer service and other customer facing functions/ channels
- Improving NPS and Brand Loyalty of customers by conducting regular audits
- Helping in transforming the operations/ process for better customer satisfaction experience
What you need to have:
- Exposure to and Experience of working with CRM tools is a must
- Very good communication skills
- Good experience in customer support
- Experience on call and Email support is required but not mandatory
• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Roles & Responsibilities
-
Be part of the customer success team and own a process in user onboarding journey
-
Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.
-
Ensure good customer experience and execute a feedback loop to improve the related processes
-
Understand Crio’s product offerings and customer acquisition process
-
Organize and manage work and report progress with CRM/Spreadsheets
Skills/Expectations
-
Good communication skills in English and Hindi (optional)
-
1+ years exp of customer handling roles preferred
-
Motivation and drive to learn and grow in career
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Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
DEPARTMENT Technology
COMPANY Sanghi Tech
SCENARIO Consulting Startup
REPORT TO IT Systems Administrator
We are looking for a technology enthusiast, carrying 2+ years of Assisting in IT Infrastructure setup in a startup environment with mixed computing (Windows + Mac) experience. This professional should be tech crazy, energetic and willing to learn new technologies and processes, and also assist the team in creating different solutions for the firm, and the external clients.
We are a futuristic startup, and this opportunity will not only enhance your existing skills, but also give you an edge over other tech professionals to learn and implement new technologies in-house, as well as, for external clients globally.
ABOUT COMPANY
Founded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer a wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
ABOUT DEPARTMENT
We make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At SanghiTech, the Technology & Security team works together, to secure all information and physical infrastructure.
THE PROJECT(s)
Assist the team in developing and deploying the complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Assist the team in deploying a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
AREA OF RESPONSIBILITIES
IT SETUP
- Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
- Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
- Analyse- Analysing a company's IT system and infrastructure.
- Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
- Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
- Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
- Rearrange- Dealing with product faults and arranging repairs and replacements.
- Maintain- Periodic updates and maintenance of all the software used across different departments.
- Manage- Handle all employee joining and exiting formalities, for a smooth experience.
- Update- Be able to provide strong day-to-day server and workstation support.
DOCUMENTATION
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
VENDOR MANAGEMENT
- Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.
Years of Relevant Experience- 2+ years
Education & Certifications-
- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
- Progressive IT experience, including experience in a multi-office environment.
- Some sort of certification and/or training on Mac based IT systems is highly desired.
- In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
- GSuite / Google Workspace, Microsoft Office 365
- Experience in backup, restoration and NAS setup & management.
- Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)
- Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.
Nature / Personality
- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
- A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
- Good listener, confident personality, courteous and friendly manner, absolute integrity.
- Work to deadlines and adapt quickly to a fast changing environment.
- Should adhere to strict confidentiality in maintaining all company and client data.
- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
- Must possess a strong creative ability to apply IT to solve business problems.
- Superior analytical, evaluative, technical, and problem-solving abilities.
- IT Budget, Procurement and Vendor management.
- IT Infrastructure Management.
Benefits
We offer competitive compensation and benefits.
Greetings from Zealous Services !
Get Spot Offer for Freshers in BPO US Non Voice Process
Job Location : Chennai, Tamilnadu
Age Limit : 18-26 Years
Reference Person: Malar HR
Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you
Interview Time : Monday to Friday (10Am - 4Pm)
Interested Candidates can Walk in to the office premises directly.
Qualifications
Qualification - Eligibility Criteria : # Any Graduate/Diploma
Desired Experience : 0-1 Year