About MyOperator:
MyOperator is India’s leading cloud-based business communication platform, trusted by 12,000+ businesses. We offer cloud telephony and WhatsApp API solutions to streamline customer communication through IVR, call tracking, recording, and virtual numbers, making business interactions more efficient and scalable.
Location: Noida, Sector 2
Experience: 1-3 years in Customer Success or Account Management
Employment Type: Full-time, Work From Office
Key Responsibilities:
- Client Relationship Management: Build strong, long-term client relationships to ensure their success with MyOperator solutions.
- Customer Onboarding: Onboard and train new clients on product features.
- Cross-Selling & Upselling: Identify opportunities to expand accounts and drive additional revenue.
- Revenue Generation: Contribute to revenue growth by expanding customer accounts and identifying opportunities for further engagement.
- Retention & Renewals: Proactively manage customer retention, renewals, and satisfaction.
- Issue Resolution: Work with internal teams to resolve client issues quickly.
- Performance Tracking: Monitor customer satisfaction and key success metrics.
Requirements:
- Experience: 1-3 years in customer success, account management, or similar roles.
- Skills: Strong communication, problem-solving, and relationship-building skills.
- Proficiency in CRM tools (Salesforce, HubSpot, etc.).
- Experience in cross-selling, upselling, and customer retention strategies to drive revenue growth.
Benefits:
- Device Reimbursement
- Dynamic Office Culture at Noida, Sector 2
- Career Growth Opportunities
Shubham Vishwakarma
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About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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