Sr. Associate / Associate - Customer Success
Who are we looking for?
Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables.
and generating focused insights.
Experience:
Min. 1-3 Years of work experience as Associate Customer Success
Requirements:
• Candidates having exposure to the Cybersecurity industry will be preferred.
• Past experience in working with Advanced Excel and in making powerful presentations will be a plus.
• We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.
• Any bachelor's or master's degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.
Roles:
• Understand client business issues, operating business rules, data and standard operating procedures
• Incorporate process changes in response to evolving business needs
• Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks
• Apply quality assurance best practices.
• Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.
• Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.
• Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.
• Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.
What You expect from us:
• Competitive salary
• Technical coaching to ensure continuous professional growth
• Awards & recognition for your hard work
Subodh Popalwar
Software Engineer, Memorres
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Software Engineer, Memorres