Assoc Ops Specialist
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Customer Services Analyst
Position Responsibilities :
Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.
To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.
Main Duties and Responsibilities:
- Customer Calls:
- Handle incoming customer calls and queries through our Customer Support Centre.
- Provide accurate and timely information to customers regarding their inquiries.
- Chat Functionality:
- Utilize our chat functionality to communicate effectively with customers.
- Resolve customer issues and provide support through live chat.
- Support Operations Queue:
- Manage and work on cases from the Support Operations Queue.
- Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
- Ensure all cases are resolved within a timely manner.
- Ad-hoc Projects and Tasks:
- Participate in various ad-hoc projects and tasks as assigned.
- Collaborate with other team members to improve customer service processes and systems.
Qualifications :
Qualifications:
- Any Bachelor's Degree
- At least 6 Months of experience in customer support and/or Handling Incoming calls.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and chat tools.
- Previous experience in a customer service role is preferred.
- Sharepoint experience an advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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