Assoc Ops Specialist
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Customer Services Analyst
Position Responsibilities :
Job Summary: We are seeking a dedicated and detail-oriented Customer Services Analyst to join our thriving Operations team. The successful candidate will be responsible for handling customer queries through various communication channels, managing support operational cases.
To understand, research, and apply system and data analysis skills to formulate solutions to requests for service and display outstanding customer service to our customers and Internal stakeholders.
Main Duties and Responsibilities:
- Customer Calls:
- Handle incoming customer calls and queries through our Customer Support Centre.
- Provide accurate and timely information to customers regarding their inquiries.
- Chat Functionality:
- Utilize our chat functionality to communicate effectively with customers.
- Resolve customer issues and provide support through live chat.
- Support Operations Queue:
- Manage and work on cases from the Support Operations Queue.
- Service Requests to include customer Inquiries on self service access and functionality, applications password resets, customer account and contact data management and customer product download enablement
- Ensure all cases are resolved within a timely manner.
- Ad-hoc Projects and Tasks:
- Participate in various ad-hoc projects and tasks as assigned.
- Collaborate with other team members to improve customer service processes and systems.
Qualifications :
Qualifications:
- Any Bachelor's Degree
- At least 6 Months of experience in customer support and/or Handling Incoming calls.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and chat tools.
- Previous experience in a customer service role is preferred.
- Sharepoint experience an advantage
Subodh Popalwar
Software Engineer, Memorres
About Deltek
About
Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.
Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.
With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.
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PRINCIPAL RESPONSIBILITIES :
1. Inbound/Outbound Call Handling
2. Email/Ticket Handling
3. Escalation Handling
4 Data handling/managing
CRITICAL SKILLS REQUIRED :
1. Good listening skills
2. Good problem solving skills
3. Good English written skills
4. Good learning abilities
5. Good spoken English/Hindi skills
Good MS Excel & MS Word skills
C#
.NET
HTML/CSS
Javascript
Angular (2+)Job Title :
Team Lead, Sr. Principal Software Architect
Position Responsibilities :
We are seeking an experienced and highly skilled C# Software Developer to join our senior engineering team. This role is ideal for a developer with extensive experience in C# and .NET technologies who is ready to take on leadership responsibilities, drive architectural decisions, and contribute to the strategic direction of our software projects. The successful candidate will excel in complex problem-solving, mentor other developers, and influence the overall technology strategy.
Responsibilities:
- Collaborate with senior management to define technology strategy and roadmap. Evaluate and recommend new technologies and methodologies to drive innovation and improve development practices.
- Work closely with product managers, business analysts, and designers to gather requirements and translate them into technical solutions.
- Develop complex functionality and integrations, ensuring alignment with business requirements and technical standards.
- Solve complex technical challenges and perform in-depth analysis to troubleshoot and resolve high-impact issues. Provide technical guidance and support across multiple projects.
- Lead the design and implementation of high-impact software solutions and system architectures. Define technical standards and best practices to guide the development team.
- Take ownership of project deliverables, ensuring timely and high-quality execution.
- Ensure thorough documentation of code, design decisions, and system architecture. Advocate for and enforce best practices in software development, testing, and deployment.
- Provide technical leadership and guidance to development teams, promoting best practices and coding standards.
- Lead a small team of developers, fostering their growth, ensuring high productivity, and maintaining code quality.
- Mentor and guide junior and mid-level developers. Conduct code reviews, provide feedback, and promote a culture of continuous improvement and professional growth.
Qualifications :
- A college degree in Computer Science, Software Engineering, Information Systems, or a related field is required.
- Minimum of 10 years of software development experience.
- Proven experience (3+ years) leading and mentoring development teams.
- Expert-level proficiency in C# programming, including advanced features and best practices.
- Extensive and in-depth knowledge of the .NET Framework, including its core libraries, runtime, and advanced features, with proven experience in leveraging its capabilities for building robust and scalable applications.
- Proficiency in development tools and environments, such as Visual Studio, TFS or Git.
- Deep understanding of software design patterns, object-oriented programming (OOP), and SOLID principles.
- Extensive experience in SQL Server, Oracle or other relational databases, including writing complex queries, stored procedures, and performance optimization.
- Strong familiarity with Object-Relational Mapping (ORM) tools and frameworks, such as Entity Framework.
- Experience in writing and maintaining unit tests and using testing frameworks.
- Experience working in Agile development environments and familiarity with Scrum.
- Excellent in documenting code, processes, and systems to ensure clarity and maintainability.
- Excellent problem-solving skills, with the ability to tackle complex technical challenges and drive innovative solutions.
- Exceptional leadership and strategic thinking abilities, with experience in guiding technical teams and influencing technology decisions at an organizational level.
- Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
Join our dynamic team as a Software Quality Assurance Engineer (SWQA) and contribute to ensuring top-quality software development in the automotive industry. If you’re passionate about software quality, process improvements, and driving excellence in software projects, this role is for you!
Key Responsibilities:
- Plan and execute SQA activities in line with project timelines and performance metrics
- Collaborate with stakeholders including software project managers, developers, testers, and process leads
- Conduct thorough reviews of software work products developed in-house and by external suppliers
- Support ECU owners in supplier joint reviews, ensuring quality deliverables
- Monitor, measure, and analyze software quality metrics and track deliverables
- Identify software gaps, defects, and potential risks, prioritizing based on impact
- Drive corrective actions to closure, manage deviations, and ensure quality standards
- Generate detailed quality reports to provide insights on software progress
Secondary Responsibilities:
- Assist in rolling out the Polestar Embedded Software Development Process
- Perform process reviews and internal audits
- Promote continuous improvement within the embedded software development lifecycle
Qualifications:
- Proven experience in software development projects within the automotive industry
- Strong knowledge of quality standards and process models such as:
- Automotive SPICE
- ISO 26262
- ISO 21434
- IATF 16949
- Excellent communication and collaboration skills, with the ability to engage cross-functional teams
If you’re ready to play a critical role in shaping the quality of cutting-edge automotive software, we want to hear from you!
🌟 Apply now and become part of our innovative journey in the automotive sector.
● Map the customer journey and identify opportunities to proactively improve the
customer's experience with the business
● Develop listening points in the customer journey, define segmentation of customer
base and varying strategies, and identify opportunities for improvement of existing
services, introduction of new services, and scaling of all operations
● Monitor, Evaluate & Improve Net Promoter Score (NPS), Customer Satisfaction
(CSAT), Customer Churn Rate, and Customer Retention
● Experienced in building dashboard, queries & automation on Zendesk
● Create & Maintain customer experience team scorecard & Process metric
scorecard
● Workforce management planning experience
● End to End data management for the customer experience process
● Optimize business costs and processes
Requirement - Candidates with MIS background & workforce management. Experience i
Zendesk will be add on
The business development executive will be primarily responsible for generating new business for the company alongside the Head of Global Business Development. Daily responsibilities will include:
- Lead generation via an existing network, B2B portals and other online/offline mediums
- Market research & analysis to figure out the obtainable market between the various geographies that we operate in
- Work collaboratively with the existing team and exhibit a solid pre-sales function, right from RFP, business analysis and submission of proposals.
- Identify sales tactics and close deals on a fast-paced level to gain maximum traction and growth in your success ladder
- Communicate with all the stakeholders and build a cohesive environment for teammates and the clients.
Pre-requisites -
1-2 years of experience working in an IT services-based organization
Profound knowledge of systems and new-age technologies used for delivering applications in current times
Graduate or Post Graduate from any Tier 1 institution across Pune/Mumbai or other locations
Excellent written, verbal and negotiation skills
Profound email & business language proficiency to communicate in the international market
Experience in servicing international clients across USA, UK, EU, Asia-Pacific & Middle-east
Flexibility to work across various time zones
This is a full-time position in the office. But hybrid with WFH twice a month can be allowed.
What do we offer?
Growth-led inclusive environment. Ideas to impact. Good compensation but great incentives. Travel skills are a must.
Roles & Responsibilities
1. Recruitment
2. Joining & onboarding
3. Engagement
4. Performance Review
5. Handling of portals.
Required Candidate profile
* Graduate.
* Good communication skills and comfortable working 6 days per week
* Should be able to work independently with guidance.
* Immediate Starters
HTML/CSS
PHPAngular (2+)Must have -
1- Magento 2 working experience for minimum 2 years
2- Work with Magento integration systems, viz CMS/CRM/Payment gatway/shipping etc
3- Analyse, code, debug, test, document & deploy application
4- Experiance building REST API
5- Knowledge of GTM and FB integration
Good to have-
1- Magento 2 certification
2- Experience in fronted tech like HTML5, CSS3, JQuery and ReactJS
3- Experience of working on PWA apps
JavascriptPHP
Python
Ruby on Rails (ROR)
NodeJS (Node.js)
JavaPython
Go Programming (Golang)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres