International BDE

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We were founded by graduates from IIM-Calcutta, IIT Kharagpur, with past experience working with the Boston Consulting Group, Operations & Product Management domain and folks with 3x start-up experience. We are well funded and are backed by the

• Creating written pieces that are sharp, memorable, and effective at prompting readers to take action.
• Collaborating with influencers to ensure that posts are engaging.
• Optimizing content for publication across various social media sites.
• Scheduling copy for release at optimal times.
• Monitoring users' engagement with and feedback on every post.
• Analyzing and reporting on the effects of publications.
• Maintaining a secure database of all login credentials.
• Making reels for the company – Camera friendly
• Remaining abreast of changes to all pertinent social media applications.
• Exploring the potential value of social media sites that are not yet in our repertoire.

• 2+yrs of experience as a social media executive
• Degree in marketing, communication studies, journalism, creative writing, or similar.
• Expert knowledge of all leading social media sites
• In-depth understanding of the processes surrounding the creation and distribution of paid advertisements.
• Ability to create authoritative and persuasive texts.
• Flexible and engaging writing style.
• Knowledge of pertinent engagement metrics.
• Time management skills
• Experience in working with Start-ups
• Excellent written and verbal communication

At Valuebound we specialize in enhancing digital customer experiences, harnessing the power of open technology stacks combined with our performance-centric culture. We pride ourselves on being among top 5 Drupal certified platinum partners globally as well as an AWS Advanced Consulting Partner, a testament to our technical prowess and dedication. We consistently strive towards delivering customer delight through innovative and effective digital solutions.

We are seeking an experienced Project Manager to join our dynamic team. This role involves comprehensive management of digital technology projects, ensuring they are delivered on time, within budget, and to our high standards.

Key Responsibilities:

• Sprint Planning: Facilitate sprint planning sessions, ensuring effective task distribution and timeline management.
• Scope Management: Define and oversee project scope, aligning with client objectives and company goals.
• Timeline Coordination: Develop detailed project timelines, coordinating with teams to meet Agile sprint goals.
• Budget Oversight: Monitor project budgets, optimizing resource allocation for maximum efficiency.
• Resource Management: Allocate resources effectively to meet project demands within Agile frameworks.
• Stakeholder Communication: Maintain clear and continuous communication with all stakeholders, ensuring transparency and alignment with Agile processes.
• Risk Management: Proactively identify and mitigate project risks in line with Agile risk management practices.
• Change Management: Efficiently manage change requests, adapting plans and timelines in accordance with Agile principles.

Qualifications:

• Experience in facilitating sprint planning, daily stand-ups, and retrospectives.
• Good understanding of web technologies and open-source platforms.
• Good verbal & written communication skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Certification in Agile methodologies (e.g., CSM, PMI-ACP) or Project Management (e.g., PMP, PRINCE2) is a plus.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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Job description

• A Java Full Stack Developer is responsible for designing, developing and maintaining the full stack of an application using Java programming language
• They are expected to have expertise in both front-end and back-end development, as well as the ability to integrate the two
• Key responsibilities include: Design, develop, and maintain both client-side and server-side applications
• Write clean, efficient, and well-documented code
• Develop and implement RESTful APIs
• Collaborate with other developers to integrate user-facing elements with server side logic
• Test and debug applications
• Stay up to date with emerging trends and technologies in web development
• Requirements for the role include: Strong experience with Java and Java-based web development frameworks
• Experience in front-end technologies such as HTML, CSS, JavaScript, and Angular or React
• Experience with databases (eg, MySQL, MongoDB) and ORM (Object Relational Mapping) frameworks
• Familiarity with Agile software development methodologies
• Good understanding of RESTful API design
• Ability to write well-documented, reusable, and testable code

• Required Skill - Operating systems & Tools (SUSE Linux 1 IBM AIX 1 IBM Spectrum i.e. IBM Tivoli)
  • Should be experienced in administration of SUSE Linux, IBM AIX operating systems Have hands-on experience in managing & troubleshooting IBM Tivoli (Spectrum Protect) backup utility with SAP HANA & Sybase DB environment.
  • Monitor status of BACKUPs, perform need based restore when require.
  • Report & coordinate with team lead for incident management process. Take corrective actions for incidents related to OS & backup related issues.
• Desirable Skills - SAP NetWeaver BASIS Administration
• SAP user management for ABAP & Java stacks, Business Objects, Central User Management, etc.
• Maintain Roles and Authorization using PFCG
• SAP Transport Management using ST MS and ChaRMs
• Knowhow of using SAP Solution Manager for MoPZ, ITSM, CHARMS, CUA, EWA, System Monitoring and Technical Administration
• BASIS administration (monitoring & maintenance) of SAP systems at Primary & DR-sitesMonitor & Troubleshoot the performance of SAP systems, Troubleshoot issues and follow-up with End Users and Development team to resolve the issues.
• Data Volume Management activities like index quality analysis and rebuilding.
• Monitoring & control database growth and perform DBA operations as required. Monitor status of database archive logs for smooth operation of SAP systems.

Desirable Skills - Database Administration (HANA I Sybase I Oracle) Manage and maintain database for SAP and Non-SAP applications/systems Monitor, administer the database and troubleshoot database related issues.

Responsibilities : 

• Work with development teams and product managers to ideate software solutions. 
• Develop and maintain scalable software solutions with Ruby on Rails as the core technology stack.
• Develop strong analytical and problem-solving skills to tackle challenges in development. 
• Utilize Docker containers for efficient environment management and deployment.
• Test software to ensure responsiveness and efficiency. 
• Implement and maintain database solutions in MySQL and PostgreSQL
• Test and ensure that the application works correctly across different browsers and devices. 
• Build and optimize user interfaces using React.js with a focus on performance and user experience.
• Integrate multiple data sources and databases into one system
• Ensure robustness, performance, and security of the applications.
• Take full responsibility for project deliverables from conception to deployment.
• Design user-side and server-side architecture. 
• Maintain code integrity and organization, including performing code reviews and enhancing code quality.

Requirements :

• Demonstrable skills with Node.js and React.js, building and maintaining complex solutions.
• Experience with Docker and containerized environments.
• Strong knowledge of MySQL and/or PostgreSQL.
• Excellent debugging and problem-solving skills.
• Capacity to work effectively both as an individual contributor and within a collaborative team environment.
• Eagerness to take full ownership of deliverables, ensuring high-quality outputs.
• Great attention to detail Organizational skills. 

Qualifications : 

• Internship or 6 months experience as a full stack developer working with ruby on rails.
• Experience developing and deploying dynamic and responsive web applications.
• Strong communication skills, detail-oriented mindset, and a passion for delivering high-quality software. 
• A bright and passionate mind with relevant prior experience in web development (frontend, backend and database management) is welcome to apply. 
• Ability to thrive in a fast-paced work environment, adapting to varying demands with resilience.

We are looking for skilled Senior Full-Stack developers who can architect and develop large-scale enterprise applications using React.js for front-end and Node.js for API's.

Responsibilities :

●      Review application requirements and interface designs.

●      Identifying web-based user interactions.

●      Developing and implementing highly responsive user interface components using React concepts.

●      Writing application interface codes using Javascript following React.js workflows.

●      Understand proposed features and quickly design and build scalable API and SQL schema & queries.

●      Proactively analyze website performance and implement solutions for improvement.

●      Collaborate with architects, developers, business analysts, and QA analysts to design, develop, and test applications.

●      Documenting application changes and developing updates.

●      Collaborate with other team members.

Requirements :

●      Proven work experience as MERN developer (5+yrs)

●      3+ years of experience building complex web applications.

●      Solid work experience using component-based development on the client-side.

●      3+ years of experience coding robust and secure Rest API's in Node.js, JSON, XML.

●      Experience coding in JavaScript, HTML, CSS.

●      Experience in integrating systems using Rest APIs and single sign-on.

●      Experience with continuous integration / continuous deployment using AWS CodePipeline and CloudFormation templates.

●      Experience with AWS infrastructure (API Gateway, S3, Lambda, Aurora, EC2).

●      Experience with Google Analytics integration.

●      Deep knowledge to create standards-compliant, cross-browser, mobile compatible front-end code with responsive design.

●      Deep knowledge of server-side and front-end performance optimization.

●      Strong design skills are a huge plus.

●      Should be a self-starter who is excited to solve many technical challenges relentlessly.

●      Must have excellent written and verbal communication skills.

What you need to have:

• MBA degree in HR is a must
• Proficiency in MS Excel
• Excellent interpersonal and communication skills
• Ability to multitask and prioritize daily workload
• Excellent decision making and analytical skills
• Ability to work in fast paced business environment
• Team handling skills
• Ability to handle sensitive and confidential information
• Creative thinker and proactive problem solver
• Strong understanding of full-cycle recruitment processes and employer branding techniques
• Strong sales and negotiation skills
• Strong work ethics
• Experience from an ecommerce or health tech company would be strongly preferred