Business Development Executive

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

About Ampera

Ampera builds enterprise-grade AI platforms that sit at the intersection of large-scale data systems, intelligent orchestration, and applied AI.

Our products help Fortune 1000 companies optimize operations, manage risk, and unlock decision intelligence using AI, LLMs, and agentic workflows.

Role Overview

We are looking for a strong Full Stack Engineer who has built production-grade enterprise applications, worked with large datasets, and is excited about integrating AI systems and LLM-powered workflows into real-world platforms.

This is not a UI-only or API-only role.

You’ll own end-to-end system design, from frontend experiences to backend orchestration and AI integration.

What You’ll Work On

• Enterprise web platforms used by analysts, admins, and leadership
• High-scale data-intensive applications (query orchestration, risk intelligence, estimation engines)
• AI-augmented workflows (LLMs, agents, optimizers, explainability layers)
• Secure, governed, multi-tenant systems with role-based access

Key Responsibilities

Full Stack Development

• Design and build scalable web applications (frontend + backend)
• Develop API-first backend services for enterprise workflows
• Build admin dashboards, analyst workflows, and decision-ready UIs
• Ensure performance, reliability, and maintainability at scale

Backend & Data Systems

• Work with large-scale relational databases (Azure Synapse, Redshift, Snowflake, PostgreSQL, SQL Server, etc.)
• Design data models for high-volume, analytical workloads
• Implement caching, orchestration, background processing, and async workflows
• Integrate with enterprise systems (identity, BI tools, data platforms)

AI / LLM Integration

• Integrate LLMs (OpenAI, Azure OpenAI, etc.) into production systems
• Build AI-powered services:
• Query optimization
• Risk scoring & explainability
• Estimation & prediction workflows
• Implement agentic AI patterns (multi-step reasoning, tool-using agents, orchestration)
• Work closely with ML engineers to productionize AI models

Enterprise Readiness

• Implement RBAC, audit logging, governance, and guardrails
• Design systems with security, compliance, and observability in mind
• Contribute to CI/CD pipelines, deployments, and production monitoring

Required Skills & Experience

Core Engineering

• 4–8+ years of experience as a Full Stack Engineer
• Strong backend experience with Python (FastAPI preferred) or equivalent
• Solid frontend experience with React / modern JS frameworks
• Strong understanding of REST APIs, async processing, microservices

Data & Systems

• Hands-on experience with large databases and complex schemas
• Strong SQL skills and experience optimizing queries
• Experience building enterprise-grade, data-heavy applications

AI / Modern Stack

• Practical experience integrating LLMs or AI services into applications
• Familiarity with:
• Prompting & structured outputs
• AI evaluation & guardrails
• Explainability and risk-aware AI
• Exposure to agentic AI frameworks or multi-step AI workflows is a big plus

Nice-to-Have (Strong Differentiators)

• Experience building AI-powered SaaS or internal enterprise platforms
• Background in analytics, risk systems, finance, supply chain, or operations
• Experience with Redis, message queues, background workers
• Familiarity with Azure / AWS, containerization, Kubernetes
• Ability to translate business problems → system design

What We Look For (Beyond Skills)

• Strong systems thinking — you see the whole picture
• Comfortable operating in ambiguous, zero-to-one builds
• Ability to reason about scale, cost, and enterprise constraints
• Builder mindset — you ship, iterate, and own outcomes

Why Join Ampera

• Work on real enterprise AI platforms, not demos or chatbots
• Exposure to LLMs, agentic AI, and applied AI at scale
• High ownership, senior-heavy team, minimal bureaucracy
• Opportunity to shape core architecture and AI strategy
• 
  

Title: Quantitative Developer

Location : Mumbai

Candidates preferred with Master's

Who We Are

At Dolat Capital, we are a collective of traders, puzzle solvers, and tech enthusiasts passionate about decoding the intricacies of financial markets. From navigating volatile trading conditions with precision to continuously refining cutting-edge technologies and quantitative strategies, our work thrives at the intersection of finance and engineering.

We operate a robust, ultra-low latency infrastructure built for market-making and active trading across Equities, Futures, and Options—with some of the highest fill rates in the industry. If you're excited by technology, trading, and critical thinking, this is the place to evolve your skills into world class capabilities.

What You Will Do

This role offers a unique opportunity to work across both quantitative development and high frequency trading. You'll engineer trading systems, design and implement algorithmic strategies, and directly participate in live trading execution and strategy enhancement.

1. Quantitative Strategy & Trading Execution

• Design, implement, and optimize quantitative strategies for trading derivatives, index options, and ETFs
• Trade across options, equities, and futures, using proprietary HFT platforms
• Monitor and manage PnL performance, targeting Sharpe ratios of 6+
• Stay proactive in identifying market opportunities and inefficiencies in real-time HFT environments
• Analyze market behavior, particularly in APAC indices, to adjust models and positions dynamically

2. Trading Systems Development

• Build and enhance low-latency, high-throughput trading systems
• Develop tools to simulate trading strategies and access historical market data
• Design performance-optimized data structures and algorithms for fast execution
• Implement real-time risk management and performance tracking systems

3. Algorithmic and Quantitative Analysis

• Collaborate with researchers and traders to integrate strategies into live environments
• Use statistical methods and data-driven analysis to validate and refine models
• Work with large-scale HFT tick data using Python / C++

4. AI/ML Integration

• Develop and train AI/ML models for market prediction, signal detection, and strategy enhancement
• Analyze large datasets to detect patterns and alpha signals

5. System & Network Optimization

• Optimize distributed and concurrent systems for high-transaction throughput
• Enhance platform performance through network and systems programming
• Utilize deep knowledge of TCP/UDP and network protocols

6. Collaboration & Mentorship

• Collaborate cross-functionally with traders, engineers, and data scientists
• Represent Dolat in campus recruitment and industry events as a technical mentor

What We Are Looking For:

• Strong foundation in data structures, algorithms, and object-oriented programming (C++).
• Experience with AI/ML frameworks like TensorFlow, PyTorch, or Scikit-learn.
• Hands-on experience in systems programming within a Linux environment.
• Proficient and Hands on programming using python/ C++
• Familiarity with distributed computing and high-concurrency systems.
• Knowledge of network programming, including TCP/UDP protocols.
• Strong analytical and problem-solving skills.

A passion for technology-driven solutions in the financial markets.

Job description:

Job Title: WordPress Developer

Experience : 1 - 2 years

Location : Madurai (On-site)

We are seeking a skilled WordPress Developer to design, develop, and maintain our WordPress websites. The ideal candidate should have experience in creating custom themes, plugins, and optimizing website performance. You should be proficient in PHP, HTML, CSS, JavaScript, and have a strong understanding of SEO and security best practices

Key Responsibilities:

• Develop and maintain WordPress websites, themes, and plugins.
• Ensure website functionality, performance, and responsiveness across devices.
• Optimize website performance, speed, and SEO compatibility.
• Troubleshoot and resolve website issues, bugs, and conflicts.
• Implement API integrations and third-party services.
• Integrate third-party APIs (e.g., Razorpay, SMS, Google Maps)
• Collaborate with designers, marketers, and other developers to create high-quality web solutions.
• Create dynamic pages with Elementor, WP Bakery
• Manage website deployment, hosting, and security updates

Requirements:

• 1 yrs+ experience as a WordPress Developer.
• Strong knowledge of HTML, CSS, JavaScript, and PHP.
• Experience in theme customization and plugin integration.
• Familiar with page builders like (Elementor or WP Bakery)
• Knowledge of website optimization (speed, SEO, mobile responsiveness).
• Familiarity with website hosting, domains, and SSL setup.
• Excellent problem-solving and debugging skills.

Preferred Qualifications:

• Basic understanding of cPanel, hosting, and domain management.
• Experience with Elementor
• Eye for design and attention to detail.

Salary & Benefits

• Competitive salary based on experience.
• Opportunity to work on diverse web projects.
• Creative and growth-oriented work environment.

Roles & Responsibilities:

Handle inbound and outbound calls to address customer queries and provide resolutions.

Communicate effectively with customers in a polite and professional manner.

Manage customer interactions in a timely and efficient manner, ensuring high customer

satisfaction.

Maintain accurate records of customer conversations and follow up where necessary.

Collaborate with the team to meet individual and team performance metrics.

Adapt to dynamic customer requirements and handle escalations where required.

Qualifications & Skills:

Education: Minimum qualification: 12th Pass.

Languages Required: Proficiency in Malayalam, Telugu, Tamil, and English (mandatory).

Strong verbal communication skills and an ability to build rapport with customers.

Prior experience in a voice process or customer service is a plus but not mandatory.

Good listening and problem-solving skills.

Basic computer knowledge to manage call-related data and CRM tools.

Role – Senior Developer (Back End)

Location - Bangalore

Experience 5+ Years

Responsibilities

• Responsible for design & developing products involving Java, JEE, Springboot.
• Object-oriented analysis and design using common design patterns.
• Deep insight of Java and JEE internals such as memory management, transaction management, etc.
• Design and develop features and modules for mission-critical applications.
• Contribute in all phases of the development lifecycle.
• Ensure designs are in compliance with specifications.
• Prepare and produce releases of software components.
• Mentoring and guiding the team members.
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
• Implementation of API.

Requirements

• 5+ years of experience in strong core java & J2EE skill
•  5+ years of experience in Spring Boot.
• 5+ years of experience in Spring and REST/SOAP services
• Strong knowledge in Java web application design and development
• Strong knowledge of Spring frameworks (Spring Boot, Spring integration, Spring Security, etc.), JPA, RESTful APIs
• Experience with design and development of highly available, distributed and scalable transactional enterprise systems
• Results oriented and focused on meeting deliverable timelines.
• A team player with excellent communication skills.

• Detailed analysis of weekly viewership data of the Genre/channel/region. Updation of all weekly presentations with accurate analysis.

•  Understanding the pulse of the viewing behavior of the channel/genre/Total TV and having thorough knowledge of TV trends on account of TV/ non TV factors
•  Have detailed in-depth knowledge of every change on the channel (Programming, Storyline or Anchor)
•  Addressing client queries with detailed insights and requirements of communication team and other internal stakeholders
•  Continuous process standardization and improvement
•  Handling various project over and above the above deliveries.

• Design and implement cross-platform applications with Dart/Flutter using Bloc and Provider.
• Take the initiative to suggest technical improvements and direction.
• Collaborate cross-functionally with UX, marketing, product management, engineering, and leadership.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Perform load testing, participate in code reviews, write tests, and conduct troubleshooting to ensure uptime for live systems.

• You have at least 3 years of experience working as a software engineer.
• You have at least 2 years of experience developing Android applications and deep insights into Android as an operating system.
• At least 1 year of Flutter development and should have at least 1 Flutter App live in stores.
• You have strong and validated interpersonal skills, particularly in the realm of collaborating with internal or external developer customers.
• Willingness and desire to learn new technologies and frameworks.

• Work anywhere from India
• Flexible work hours
• Growing team and opportunity to learn and do more.

• A minimum of B.S. degree in Information Technology or Computer Science or 5+ years in a similar position.
• Ability to adapt, change and grow quickly as we scale the organization
• Passionate about engineering practices like agile, continuous delivery, test-driven development, traceability, and observability
• Minimum 5 years of experience in writing excellent Javascript; all standards-compliant, cross-browser and cross-device.
• Strong experience with React and/or Angular and willingness and interest in learning more about both Angular and React.
• Good understanding of building shared UI components and test-driven development. plus a sharp eye for design and UX details.
• You share your ideas and continuously improve yourself and the team around you
• Strong communication skills, high integrity, and great attention to detail

You’ll get to work with:

• React / Angular / WebComponents / Vue.js TypeScript
• ELK, Jaeger, Prometheus & Grafana
• Microservices architecture
• Cypress / Jest / Cucumber.js
• CircleCI

What we offer

• We offer you a chance to be part of a truly amazing journey in a company that sets very high targets and works hard to achieve them. You will be able to work with smart, motivated, and engaged co-workers from all over the world, in an intense and very energetic environment. This leads to you having a tangible impact on the way that we operate and expand our business.

Some of the highlights of the package include:

• Strong technical culture of continuous innovation and improvement
• Chance to become a shareholder of Gelato!
• Flexible festive holidays, swap days off according to your values and beliefs.
• Work at one of our hub city offices or even remotely
• And much much more!