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Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

REQUIREMENT:

Location: Hyderabad

Position/Designation: Planning & QS Engineer

Project details : 110no of Triplex Villas. (Total Built up Area is3.35 Lakhs SFT)

New Requirement

Reporting To: Project Manager

JOB PROFILE:

Education: BE Civil

Experience: Years : 6 to 8 years

Area: Strong QS & Billing knowledge with an exposure to

Planning

Key Skills:

1)Planning

    Prepare master project schedule

    Keep project team updated on the progress versus timelines

    Tracking all schedules weekly

    Identify actual and potential slippages and prepare recovery plans

2)Document Control

    Maintain records for all documents pertaining to the site – drawing transmittals, DBR, MOM, approvals etc

    Organize and conduct review meetings

    Preparing & circulating weekly & monthly progress report

3)QS &Billing

    Valuation of works done periodically and certification of all vendor bills

    Track cost variation in order value

    Monitor basic price of various materials and track budgets

    Monitor and report cost performance through Earned Value

Other Skills: 

4) Good Communication Skills

 Must have experience in Residential Projects

 High end Villas development projects preferred

Responsibilities:

• Working closely with product, design and development team to achieve high cohesion across features and;
• Feasibility analysis of the technical requirements and web designs;
• You will be responsible to develop and contribute towards consumer-facing web application;
• Writing modular code to achieve loose coupling and reusability of modules across application;
• Architecting, prototyping and implementing high-impact modules for our end users;
• UI/UX.

Requirements:

• High Proficiency in frontend technologies like Angular, React JS, Vue.Js Redux etc.;
• Good design skills and knowledge and experience working with UI design patterns and frameworks;
• Good understanding of fundamental design principles behind a scalable application;
• 3-5 years of strong hands-on experience in Angular and React.

AEM Forms Developer would need to have at least 3 years of experience.

3 plus years of experience in application development.

2 years of experience with AEM Forms 6.4/6.5, Adobe LiveCycle ES 2, 3 or 4 Or Adobe AEM Forms focusing on LiveCycle Designer, LiveCycle Workbench, LiveCycle Admin Console.

Experience and working knowledge of designing forms and rules in AEM Forms Designer.

Experience in projects on Dynamic Assembly of PDFs using DDX, Manipulation of PDF using DDX, calling APIs of Output and Assembler service (using Java SDK) Hands on Application Development experience (Workflow in AEM Forms, Output, Reader Extensions, Process Management etc).

Solid knowledge and expertise in JavaScript, Java, REST API, JSON, XSD, XML,PDF, Database - Strong communications skills to effectively communicate at different levels of management.

Experience on adaptive form designs, interactive communication,creating templates and automated workflows.

Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

• Own the product analytics of bidgely’s end user-facing products, measure and identify areas of improvement through data
• Liaise with Product Managers and Business Leaders to understand the product issues, priorities and hence support them through relevant product analytics
• Own the automation of product analytics through good SQL knowledge
• Develop early warning metrics for production and highlight issues and breakdowns for resolution
• Resolve client escalations and concerns regarding key business metrics
• Define and own execution
• Own the Energy Efficiency program designs, dashboard development, and monitoring of existing Energy efficiency program
• Deliver data-backed analysis and statistically proven solutions
• Research and implement best practices
• Mentor team of analysts

• B.Tech from a premier institute with 5+ years analytics experience or Full-time MBA from a premier b-school with 3+ years of experience in analytics/business or product analytics
• Bachelor's degree in Business, Computer Science, Computer Information Systems, Engineering, Mathematics, or other business/analytical disciplines

• Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause
  analyses
• Excellent understanding of retention, churn, and acquisition of user base
• Ability to employ statistics and anomaly detection techniques for data-driven
  analytics
• Ability to put yourself in the shoes of the end customer and understand what
  “product excellence” means
• Ability to rethink existing products and use analytics to identify new features and product improvements.
• Ability to rethink existing processes and design new processes for more effective analyses
• Strong SQL knowledge, working experience with Looker and Tableau a great plus
• Strong commitment to quality visible in the thoroughness of analysis and techniques employed
• Strong project management and leadership skills
• Excellent communication (oral and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams
• Ability to coach and mentor analysts on technical and analytical skills
• Good knowledge of statistics, basic machine learning, and AB Testing is
  preferable
• Experience as a Growth hacker and/or in Product analytics is a big plus

About Us:

Docsumo is Document AI software that helps enterprises make automated decisions from customer documents. We help enterprises convert unstructured documents such as invoices, bank statements, tax returns into actionable data. We are backed by Sequoia, Barclays, Techstars & Better Capital, Fifthwall & others.

Job Summary :

As a UI / UX designer, you will be working closely with the founders and the engineering time to deliver top quality user experience. This is a great opportunity to come in on the ground floor and play a strategic role in shaping our user experience.

Responsibilities:

• Gather and evaluate user requirements in collaboration with product managers and engineers. Conduct layout adjustments based on user feedback
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Design graphic user interface elements, like menus, tabs, widgets and build page navigation buttons and search fields.
• Develop UI mockups and prototypes that clearly illustrate how sites function and look like.
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)

Requirements:

• At Least 2 years of work experience in designing great web and mobile applications.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, Figma and Adobe Photoshop.
• Candidates with a good online portfolio will be given priority.
• You possess a Degree in Design or related field from a top tier institute.
• You possess excellent communication and interpersonal skills and can articulate your ideas to different stakeholders.
• Ability to understand the business problem, identify the key challenges, formalize the problem, and prototype solutions.
• Consistent track record of documenting, synthesizing, and communicating results.
• Must be self-motivated, flexible, collaborative, with an eagerness to learn.

• Good knowledge of at least one language (C#, Java, Python, Go, PHP, Node.js)
• Have enough experience on application and infrastructure architectures
• Design and plan cloud solution architecture
• Design for security, network, and compliances
• Analyze and optimize technical and business processes
• Ensure solution and operational reliability
• Manage and provision cloud infrastructure
• Manage IaaS, PaaS, and SaaS solutions
• Design strategies around cloud governance, migration, Cloud operations and DevOps
• Design highly scalable, available, and reliable cloud applications
• Build and test applications
• Deploy applications on cloud
• Integration with cloud services

Certification:

• Architect level certificate of any cloud (AWS, GCP, Azure)

• Having experience in Hospitality/Travel/Internet/Online/Start-up/IT/Logistic/Courier/Cargo/ Transportation would be preferable.

• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Prepares reports by collecting, analysing, and summarizing information.
• Creating his own network by recruiting candidates and make them understand business plan.
• observe the issues related to stockpoint and customer & trying to provide the solutions to it.
• Contributes to team effort by accomplishing related results as needed.