Business Development Executive

Job Description:

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team.

Key Responsibilities:

Research and Analysis: Conduct research on best practices in workplace inclusion and equity. Analyze data to identify trends and insights that can inform our strategies.

Content Development: Assist in creating training materials, presentations, and reports. Contribute to the development of engaging and informative content for our clients.

Outreach and Engagement: Help identify potential clients and partners who align with our mission. Assist in outreach efforts to promote our services and build relationships with key stakeholders.

Event Assistance: Assist in planning and organizing events, workshops, and webinars focused on inclusion and equity. Help with logistics, participant engagement, and follow-up activities.

Qualifications:

Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, or a related field and experience in graphic design, studio art, communication art, or web design

Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content.

Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively.

Technical Skills: Working knowledge of PowerPoint (and other Microsoft Office applications, including Word and Outlook) and preferred knowledge in Adobe Creative Cloud.

Compensation and Expectations:

This internship is remote and unpaid. Interns are expected to work 15-20 hours a week.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Content Writer – Eklavya Analytics

📍 Location: Remote

🕒 Employment Type: Intern

About Eklavya Analytics:

Eklavya Analytics is on a mission to make data-driven insights accessible to businesses and individuals. We specialize in analytics, technology, and intuitive design to create impactful digital experiences.

We are looking for a Content Writer who can craft compelling, engaging, and insightful content for social media, blogs, and LinkedIn posts. If you have a knack for storytelling and the ability to turn complex topics into easy-to-digest content, we want you on our team!

🔹 Responsibilities:

• Create engaging and high-quality social media content (posts, captions, infographics) to boost brand visibility.
• Write well-researched blog articles on analytics, technology, business, and industry trends.
• Develop impactful LinkedIn posts to enhance thought leadership and audience engagement.
• Optimize content for SEO, readability, and engagement.
• Research and stay updated on industry trends to create timely and relevant content.
• Collaborate with the design and marketing teams to create visually appealing and well-structured content pieces.
• Proofread and edit content to maintain consistency in tone, style, and quality.

🔹 Requirements:

✅ Experience: 0-2 years in content writing, blogging, or social media content creation.

✅ Writing Skills: Strong command of English, with the ability to write engaging and persuasive content.

✅ SEO Knowledge: Basic understanding of SEO principles and keyword optimization.

✅ Research Ability: Capable of diving deep into topics and presenting complex ideas in a simple, engaging manner.

✅ Adaptability: Ability to tailor content for different platforms (LinkedIn, blog, social media).

✅ Bonus Skills: Familiarity with Canva, WordPress, or content marketing tools is a plus.

✅ Portfolio: A portfolio or samples of previous content work is required.

🚀 Why Join Us?

✔ Creative Freedom: Your words will shape the brand voice of Eklavya Analytics.

✔ Growth & Learning: Opportunity to work on diverse topics and industry-relevant content.

✔ Flexible Work: Remote-first culture.

✔ Impactful Work: Your content will help drive engagement, brand recognition, and business growth.

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Position

Senior Program Manager - Human Resources

About The Convergence Foundation

Ashish Dhawan is a leading Indian philanthropist, who in his earlier avatar founded and ran ChrysCapital, one of the first private equity funds in India. In the last decade, he has played a pivotal role in building successful institutions, such as Ashoka University, and strategic foundations, such as the Central Square Foundation, which works on ensuring quality school education for all children in India. He set up The Convergence Foundation (TCF) in 2021 to tackle the most important challenges facing India by building pioneering institutions and supporting bold leaders.

The Convergence Foundation seeks to identify the Archimedean levers for Indias growth & development high-leverage opportunities that can catalyze pivotal outcomes. We currently support fourteen organisations through their seed stage across two pillars (direct engines of growth & human capital development). The organisations work on diverse areas, such as labour-intensive manufacturing, science & technology, effective governance and acceleration of Indian philanthropy.

In the next phase of our journey, we aim to exercise our strengths as a philanthropic foundation to drive economic growth in India. While we will continue building institutions, we also aim to drive strategic projects around economic growth and development.

Organisations We Support:

Central Square Foundation (est. 2012)

Air Pollution Action Group (est. 2019)

India Leaders for Social Sector (est. 2017)

Centre for Effective Governance of Indian States (est. 2019)

ACT EdTech Ambition Fund (est. 2020)

Accelerate Indian Philanthropy (est. 2021)

Foundation for Advancing Science and Technology (est. 2021)

The Udaiti Foundation (est. 2022)

Foundation for Economic Development (est. 2022)

ChangeINKK (est. 2022)

Sports and Society Accelerator (est. 2022)

The Infravision Foundation (est. 2022)

Centre for Research In Schemes and Policies (est. 2022)

Prosperiti

\

Position Summary:

The Senior Program Manager level will work as a strategic partner offering expert guidance through an HR consulting lens, focusing on organizational design, culture enhancement, capacity building across organizations, learning and development initiatives, compensation and benefits optimization.

The role will involve collaborating closely with grantee organizations to understand their unique needs, crafting tailored solutions, and implementing strategies that drive organizational effectiveness and employee engagement. With your HR experience and expertise, you will serve as a trusted partner to Org Leadership, facilitating the alignment of HR initiatives with the organization's imperatives, ultimately fostering sustainable growth and success.

This is a great opportunity for those who enjoy working in a start-up environment, enjoy building and scaling organisations, and care deeply about building great places to work. Whether it involves supporting hiring for key roles, strategic planning that will enable organisations to unlock scale, or supporting performance management for all employees, the People and Processes team will work on some of the most exciting and challenging projects in the social impact space.

Responsibilities

The key roles and responsibilities will be:

1. Organizational Design and Development:

• Partner with grantee organization leadership to assess current organizational structures and recommend improvements to enhance efficiency and agility.
• Collaborate with Leadership and Org HR SPOCs to design and implement organizational changes aligned with strategic objectives.
• Guide Leaders and HR SPOCs on change management processes to ensure smooth transitions.
• Strategically support in designing and implementing competency frameworks to support talent management processes, including recruitment, performance management, and succession planning.
• Provide training and support to HR teams and managers in utilizing competency frameworks effectively to drive performance and development.

2. Culture Enhancement:

• Ensure culture assessments/pulse checks are implemented by org teams to identify strengths and areas of focus
• Partner with organizations to guide them and share best practices as they build their org culture and implement strategies to nurture a positive organizational culture that supports organizations values and drives employee engagement.
• Provide guidance on initiatives such as diversity, equity, and inclusion programs to foster a welcoming and inclusive work environment across organizations.

3. Leadership Training and Development:

• Design and deliver leadership development programs tailored to address specific skill gaps and leadership competencies.
• Coach and support senior leaders to enhance their leadership skills and getting the best out of their teams.
• Design and drive the Leadership Academy for Leaders across grantee organisations

4. Learning and Development:

• Design and implement comprehensive L&D programs, including curriculum development, delivery methods, and evaluation metrics based on organizations training needs analysis.
• Leverage technology and innovative learning approaches to enhance the effectiveness and accessibility of training initiatives.

5. Compensation and Benefits Optimization:

• Conduct compensation benchmarking surveys to drive compensation positioning and competitive compensation and benefits tailored to orgnizations needs
• Partner with HR SPOCs in the grantee organizations to develop and design strategies to optimize C&B programs, including salary structuring, benefits, employee value proposition.

Desired Qualifications, Skills and Abilities

Ideal candidates should have the following qualifications and skills:

Masters degree in Human Resources or related field from a top-tier institution.

• 9-11 years of relevant experience, with expertise in people management, operational efficiency, and problem-solving.
• Strong ability to build trusted relationships, assess organization needs, develop tailored solutions and build credibility with Leadership.
• Excellent communication and presentation skills.
• Ability to think strategically and align HR initiatives with organizational objectives to drive effectiveness.
• Demonstrated expertise in organizational design, change management, and culture transformation.
• Experience in a high-growth startup or as an HR Business Partner (HRBP) is highly desirable.
• Excellent analytical and problem-solving skills, with the ability to leverage data to inform decision-making and measure HR initiative impact

Personal Characteristics and Desired Qualities

• Strong relationship-building skills, with a focus on networking and nurturing talent.
• Ability to thrive in a multi-faceted ever-changing environment, adapting quickly to new challenges and priorities.
• Independent, proactive, and goal-oriented with a strong sense of ownership over HR strategies.
• Creative thinker who is open to new ideas and approaches, with a willingness to challenge the status quo and drive innovation in HR practices.
• Collaborative mindset, with excellent leadership and influencing skills and the ability to support and develop HR resources in grantee organizations.

Compensation

Remuneration will be competitive with Indian philanthropy pay scales and will depend upon the candidates experience.

Location

New Delhi, India

• Configure assets as per their compliance applications.
• Does Hardware and software related troubleshooting.
• Addressing Application related concerns via a remote tool
• Address escalation and priority concerns (VIP users) 
• Trouble shooting on all kind of desktop calls. 
• Configuring network services such as LAN. Win proxy & DNS services. 
• Installation & Troubleshooting of printer calls. 
• Configuration of MS Outlook, Outlook Express & solving related problems on user systems.  
• Installing & configuring different Windows based Application Software’s. 
• Configuring and troubleshooting for RDP.  
• Installing & configuring client system to the domain. 
• Installing, Configuring, Monitoring & troubleshooting network printers & solving related problems on user systems. 
• User profile management. 
• Remote configuring enables the Remote Desktop on the host PC and add/enable Remote Desktop users. 

Position: Bench Sales & Marketing ( US IT Recruitment)
Experience: 3+
Location: GOA ((Males Candidates from Goa only)
Timings: USA Eastern Time (Night Shift in India)
Job Purpose: Achieves staffing objectives by recruiting and evaluating job candidates; advising manager, Human Resource Administration

Job Duties:

• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs
• Builds applicant sources by researching and contacting colleges, employment agencies, recruiters, media, and Internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport
• Determines applicant requirements by studying job description and job qualifications
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites
• Determines applicant qualifications by interviewing applicants, analyzing responses, verifying references, comparing qualifications to job requirements
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications
• Manages new employee relocation by determining new employee requirements, negotiating with movers; arranging temporary housing, providing community introductions
• Improves organization attractiveness by recommending new policies and practices, monitoring job offers and compensation practices, emphasizing benefits and perks
• Manages on boarding program by conducting orientations, coaching, advising managers on training and coaching
• Avoids legal challenges by understanding current legislation, enforcing regulations with managers, recommending new procedures, conducting training
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Accomplishes human resources and organization mission by completing related results as needed
• USA experience compulsory

Skills: Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Results Driven, Professionalism

Essential:

• 3 years experience in IT Recruitment with excellent communication skills. 
• Knowledge of visa classification Terms, Rules & Policies H1B, OPT, Stem OPT, H4 EAD,TN Visa.Dice, Monster, Indeed & social media Platforms.
• The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.