Business Development Executive

Main Responsibilities:

• Logging all relevant incident/service request details, allocating categorization and prioritization codes.

• Providing first-line investigation and diagnosis using approved tools, systems and procedures.

• Resolving/fulfilling incidents/service requests that are in scope.

• Technical Escalations - escalating incidents/service requests that cannot be resolved/fulfilled within agreed timescales or are out of Service Desk/1st Line scope, to the next level technical team which may include 3rd Parties or other non-Assurance functions.

• Engaging and arranging external technical and non-technical support where hands and eyes support are required on-site.

• Following-up with external technical and non-technical support organizations including 3rd parties until incident/request resolution/fulfilment.

• Managerial Escalations – escalating incidents/service requests that are at risk of failing or have failed agreed SLAs/OLAs, or that are out of scope, which may include 3rd Parties or internal roles (e.g. Service Manager, Account Manager).

• Keeping customers informed of progress.

• Owning incidents/requests from ticket creation to resolution/fulfilment/closure.

• Closing all resolved/fulfilled incidents/requests and other queries. • Communication with customers – keeping them informed of incident/request progress, notifying them of impending changes or agreed outages, etc.

• Ensure the Configuration Management System (CMS) is maintained/updated.

• Maintain an exceptional level of customer service during any engagements with Customers/3rd Parties/Internal Teams.

• Ensure communication at all times is clear, concise, meaningful, professional and efficient.

• Provide feedback to appropriate Line Manager on how the Service Desk (Tier 1 and Escalation Management) and supporting functions can improve.

• Identify need for Problem Management for reoccurring Incidents/Events.

• Understanding of and familiarity with Customers’ services and solutions.

• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics).

• Actively participate as required in meetings (customer, 3rd party, internal).

• Conducting customer satisfaction call backs/surveys as agreed. • Coach/guide Junior staff and new starters.

• Act as delegate for Senior staff.

• Act as technical escalation gate for Junior staff. • Higher First Line Fix/Right First Time than Junior staff. 

Experience

• 12+ x months experience in Customer Service/Contact Centre/Help Desk/Service Desk role (must).

• 12+ x months in a process driven organization (must).

• Experience working in a multi-cultural/international environment (desirable).

• Experience in fault diagnosis/troubleshooting and fulfilling requests (must).

Job Summary:

We are seeking a skilled and visionary UI/UX Designer with a minimum of 3 to 9 years of experience in SaaS companies and a strong background in Product Design. As the senior UI/UX Designer, you will be responsible for leading our design team and driving the creation of exceptional user experiences for our SaaS products. Your extensive knowledge of UI/UX design principles, product design methodologies, and SaaS industry expertise will be vital in shaping our design strategy and delivering innovative, user-centric solutions.

Responsibilities:

- Collaborate with a team of UI/UX designers, providing mentorship, guidance, and fostering a collaborative design culture.

- Collaborate closely with product managers, developers, and stakeholders to understand business objectives and user needs.

- Conduct user research, competitor analysis, and usability testing to gain insights and validate design decisions.

- Create wireframes, interactive prototypes, and high-fidelity designs that align with the product vision and user requirements.

- Design intuitive user interfaces that provide a seamless and delightful user experience.

- Develop user flows, information architecture, and interaction models to enhance usability and product functionality.

- Conduct design reviews and iterations based on user feedback and data analysis.

- Stay updated with the latest design trends, emerging technologies, and best practices in UI/UX and product design.

Requirements:

- Minimum 3 years and maximum 9 years of proven experience as a UI/UX Designer in SaaS companies with a strong focus on product design.

- Familiarity with AI concepts and the ability to design interfaces that effectively communicate AI-driven insights to users.

- Proficiency in design tools such as Adobe XD, Figma, Sketch, InVision, or similar.

- In-depth knowledge of UI/UX design principles, product design methodologies, and designing for complex web applications.

- Strong background in conducting user research, usability testing, and data analysis.

- Excellent leadership, communication, and collaboration skills.

- A portfolio showcasing successful UI/UX design projects for SaaS products and product design work.

- Ability to manage multiple projects in a fast-paced environment.

Join our team and lead the charge in creating outstanding user experiences for our innovative SaaS products.

Submit your portfolio along with your application to be considered for this position.

ITSYS Solutions requires highly skilled and motivated developers with experience of 2-3 years having in-depth knowledge of PHP, XML/JSON and relational databases (MySQL) to work on its web scraping and big data analytics projects.

As a Senior PHP Developer, you will be responsible for

• Interacting and discuss with team-members to strategize solutions for the project.
• Interacting with clients to understand the project requirements and identify deliverables.
• Writing scalable, optimized, efficient and bug free PHP/MySQL code to handle large volumes of data.
• Managing projects and taking responsibility of client deliverables.
• Collaborating with team members and keep them informed about project schedules and status.

Desired Candidate Profile

• Have high proficiency in core PHP, Javascript, MySQL, XML, HTML & CSS.
• Extensive knowledge of relational databases (MySQL) including complex SQL queries.
• Experience of working with large databases.
• Knowledge of consuming and creating Web Services.
• Be innovative, curious and devoted towards technology.
• Have clear programming concepts.
• Have excellent communication skills.
• Have good analytical skills.

Key Skills:Css, Mysql, Html, Javascript, core php, php

Educational Qualification:BE/ B.Tech (Engineering), B.Sc. (Computer Science), BCA (Computer Application) (Computer Science)MCA/ PGDCA (Computer Science)

What we offer:

• A vibrant and energy filled work environment where passion and youth combine to deliver solutions to a global clientele.
• Personal growth with the company
• Regular team outs.
• Weekly off on Saturday & Sunday.

Job Type: Full-time

• Leading the dev team for Floor.bz (virtual Event SAAS Platform Team)
• Planning, estimation, database designing, wireframing, layout designing of assigned project and other ongoing projects in team with Product Manager
• Handling coding works or major/ complex parts of assigned projects and providing coding help and supervision to team members
• Maintaining and auditing code/ design quality as per set guidelines and standards in assigned projects
• Testing of completed tasks in ongoing projects in team before sending updates to reporting authority/client
• Removing the technical impediments
• Focusing the team to ensure an on-time delivery of the agreed task
• Reporting progress to the Product Manager
• Facilitating code/ design reuse
• Training and mentoring of team members
• Maintaining skill set matrix of the team

Desired Candidate Profile

• 3+ Years development skills in UI /UX Frontend / Backend Knowledge
• Expertise in JS/ React Js/ Api’s
• Excellent programming and logical skills
• Knowledge on Angular Js/ Vue Js
• Excellent knowledge of HTML5, CSS3, PHP, MySQL
• Excellent knowledge of Javascript, Jquery
• Excellent knowledge of OOP programming style and Event Driven Architecture
• Knowledge of version control systems like GIT is also required
• Experience in building sites to function cross-platform and cross-browser
• Exposure of managing a team of at least 2-4 software developers
• In-depth understanding of the entire web development process (design, development and deployment)
• Willingness to build career in SAAS/ Video Tech Domain

• Design and develop solutions to complex technical problems spanning the development of product features, quality validation, and deployment to customers
• Build highly scalable web applications that are designed for high performance
• Lead design and code reviews
• Work closely with senior management, Product Manager, and our team of developers.
• Contribute visibly to product quality, innovation, and customer-centric design across the engineering organization
• Lead, motivate and direct team members to build high-quality software in a fast-paced agile environment
• Actively hire the engineering & product team, & develop the existing team
• Share experiences and skills to aid team members in enhancing their professional skills and career

• 4+ years of experience building large scalable systems
• Strong experience in agile methodologies and test-driven development (TDD)
• Experience in software development using open source technologies
• Knowledge in domain-driven design, design patterns, and enterprise integration patterns
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

• A history of working on side/hobby projects or contributing to open source projects is a plus
• You have worked in a startup before

Most importantly: Be excited to learn what you don’t already know!