Business Development Executive

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Location: Sector 48, Gurugram

 Working Days: Monday to Friday (5 Days)

 Working Hours: 9:00 AM – 5:00 PM

 Experience: 0–1 Year (Freshers are welcome to apply)

Role Summary

We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.

Key Responsibilities

Respond to customer queries via email, WhatsApp, phone calls, and support tickets.

Assist customers with product onboarding and provide basic product demonstrations.

Coordinate with internal teams to resolve customer issues.

Follow up with customers to ensure timely issue resolution and satisfaction.

Collect customer feedback and share insights to improve the customer experience.

Maintain accurate records of customer interactions in CRM or support tools.

Requirements

Bachelor's degree in any discipline.

0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.

Freshers are welcome to apply.

Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.

Good verbal and written communication skills in English.

Comfortable communicating with customers via calls, email, WhatsApp, and chat.

Basic knowledge of MS Office or Google Workspace.

Positive attitude, willingness to learn, and strong problem-solving skills.

What We Offer

Training and mentorship from experienced professionals.

Opportunity to work in a fast-growing SaaS startup.

Performance-based incentives.

Career growth opportunities.

A collaborative and supportive work environment.

Role Description

This is a full-time, on-site role for an Inside Sales Executive located in Noida. The Inside Sales Executive will be responsible for lead generation. The role includes identifying sales opportunities, managing client relationships, and achieving sales targets. The individual will work closely with the sales team to ensure a seamless sales process and contribute to overall business growth.

Qualifications

• Inside Sales and Lead Generation skills
• Excellent Communication and Customer Service skills
• Proven track record in Sales.
• Good experience in core sales, direct sales, ed. tech sales
• Strong organisational and time management abilities
• Ability to work in a fast-paced, on-site environment
• Experience in brokerage is a plus.
• Experience in the logistics or transportation industry is a plus
• Bachelor's degree in Business, Marketing, or a related field.
• Monitor daily sales activities, pipelines, and performance metrics of the team 
• Develop and implement sales strategies to improve conversion rates and revenue.

About the Role:

We are seeking an experienced and performance-driven IT Sales professional to our IT Services business targeting the US market. The role requires a strategic thinker with proven success in building client relationships, managing high-value deals, and achieving consistent sales growth.

Key Responsibilities:

• Drive the entire sales cycle - from lead generation to deal closure.
• Build and maintain long-term client relationships with international customers.
• Understand client requirements and align customized IT service solutions.
• Develop and execute sales strategies to meet and exceed revenue targets.
• Mentor and guide a team of sales professionals to achieve team goals.
• Collaborate with internal teams to ensure smooth project delivery.
• Manage client communication, proposals, quotations, and negotiations.
• Keep track of leads and opportunities using CRM tools for accurate forecasting.
• Stay informed about industry trends, Web and Mobile technologies, and competitive landscape.

Required Skills & Qualifications:

• Experience in IT Sales or Business Development.
• Strong exposure to US IT services market (mandatory).
• Proven track record of client acquisition and revenue generation.
• Excellent communication, negotiation, and presentation skills.
• Hands-on experience with CRM and sales automation tools.
• Ability to lead and motivate a small team effectively.
• Familiarity with bidding platforms like Upwork or Clutch is advantageous.

Why Join Us:

• Fast-growing IT services organization with a global presence.
• Opportunity to lead international sales initiatives.
• Competitive salary structure with attractive incentives.
• Work with cutting-edge technologies and an energetic team.

Your Role Will Include:

• Owning the entire IT sales process, from prospecting to closure.
• Building long-term partnerships with clients across the US.
• Managing and mentoring a team of driven sales executives.
• Preparing customized proposals and conducting client presentations.
• Collaborating with delivery and technical teams to ensure client satisfaction.
• Staying ahead of trends in Web and Mobile app development to meet client needs.

What You Bring:

• Experience IT Sales / Business Development with proven US market exposure.
• Strong communication, negotiation, and leadership skills.
• Experience in handling end-to-end client engagement.
• Proficiency in CRM tools and lead management systems.
• Hands-on experience in preparing technical proposals and quotations.
• Prior exposure to bidding or freelancing platforms is a plus.

Industry

• IT Services and IT Consulting

Employment Type

Full-time

Job Title: Enterprise Sales Executive Manager

Location: Noida, Bangalore & Chennai

Experience: 2 to 7+ years in B2B Enterprise Sales, SaaS Sales, Cloud Solutions.

Language : English, Hindi proficiency will be an added advantage.

Key Responsibilities

• Identify and acquire enterprise customers.
• Manage end-to-end enterprise sales cycles from prospecting to closure.
• Generate new business through outbound sales, networking, referrals, and partnerships.
• Conduct product demonstrations and enterprise solution presentations.
• Engage with CXOs and key decision-makers across target accounts.
• Manage RFPs, RFIs, and enterprise procurement processes.
• Maintain accurate sales pipeline and opportunity data in CRM.

Requirements

• Strong experience in B2B and SaaS enterprise sales.
• Proven track record in handling large deals and long sales cycles.
• Understanding of APIs, cloud technologies, and digital transformation initiatives.
• Existing relationships with enterprise decision-makers and experience handling high-value enterprise accounts will be preferred.

Customer Success Manager

Jinn AI (Anvisar Technologies Pvt. Ltd.) · Bangalore / Pune / Mumbai · Hybrid

About Jinn AI

We build AI that captures, analyses, and acts on real retail environments: how sales conversations unfold, how staff perform, where deals are won or lost. Our platform gives retail leadership the visibility they've never had, and store teams the coaching they actually need.

Founded by serial entrepreneurs from IIT and IIM, we're a small, technically deep team that moves fast. You'll have direct access to founders, genuine ownership over your function, and the kind of context that only comes from being early.

The Role

You'll own the post-sales relationship for a portfolio of retail clients — from onboarding through to renewal. Your clients will range from brand heads to store managers. You need to be credible with both. There's no inherited playbook — you'll build the CS function as you go. This role involves regular on-site visits to client locations, so expect to be in the field as much as you're at a desk.

What You'll Do

Run onboarding end-to-end, keeping client stakeholders aligned until they're genuinely live

Hold regular reviews with retail leadership focused on outcomes — conversion, coaching effectiveness, staff performance

Train store managers and floor teams on-site, and build resources that make adoption stick

Monitor account health proactively and act before disengagement becomes a retention problem

Translate ground-level client feedback into structured problem statements the product team can use

Handle escalations quickly, keeping clients informed throughout

What We're Looking For

1–3 years in a customer-facing role in B2B SaaS, enterprise tech, or retail-facing businesses

Comfortable working with two very different client personas in the same account — C-suite and store floor

Able to read product usage data and turn it into a business conversation, not just a report

Clear, direct communicator — you can hold your own with a retail chain's VP and walk a store manager through the same platform an hour later

Organised enough to run multiple accounts without things slipping

Comfortable building process from scratch — this role requires figuring things out, not following a manual

Willing to travel regularly to client sites across India

Based in or willing to work hybrid from Bangalore, Pune, or Mumbai

Degree in Business, Engineering, or a related field

About SwiftSku

SwiftSku provides modern back-office software solutions for convenience-store operators in the US market. Learn more at https://www.swiftsku.com/

Role: International Sales Executive – US Market

Location: Ahmedabad (On-site)

Work Schedule: Five days per week

Experience: 2–12 years

Responsibilities

• Drive B2B sales and business development for the US market.

• Prospect through outbound calling, email, LinkedIn and other channels.

• Generate and qualify leads, book product demonstrations and maintain a healthy sales pipeline.

• Understand prospect requirements and present SwiftSku’s software solutions clearly.

• Conduct timely follow-ups, manage objections and coordinate with internal teams through the sales cycle.

• Maintain accurate activity and pipeline information in the CRM.

• Consistently work toward individual and team revenue targets.

Requirements

• Experience in international sales, US sales, inside sales, SaaS/software sales, IT-services sales, lead generation or an international voice process.

• Strong spoken and written English with confident client-facing communication.

• Gujarati-speaking proficiency is mandatory.

• Comfortable engaging US-market customers and working in alignment with US business hours.

• Strong cold-calling, lead-generation, objection-handling and follow-up skills.

• Self-driven, target-oriented and comfortable working from our Ahmedabad office.

Candidates from international BPO, US healthcare or RCM calling, customer support with upselling, appointment setting and international business development backgrounds are welcome if they have strong sales aptitude.

Important

• This is an Ahmedabad-based, on-site role.

• The role follows a five-day working week.

• Gujarati speaking is mandatory.

• If you have interviewed with SwiftSku within the last two to three months, please do not reapply.

Interested candidates may apply directly through Cutshort.

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience