
We're looking for candidates with experience with IT services sales only for this role. The candidate will be responsible for generating IT (Information Technology) sales and business, developing relationships with new clients, making sales visits and presentations, maintaining advanced knowledge of services, and establishing and meeting sales goals. The official designation would be Customer Success Executive.
Job Responsibilities
- Assist the sales team in lead generation and prospecting by using various online and offline tools and methods like cold calling, emails, events etc.
- Identify potential clients and establish relationships to understand their needs and requirements.
- Schedule appointments and demos for the sales team with qualified prospects.
- Provide excellent customer service by responding promptly to inquiries and concerns.
- Collaborate with other departments, such as marketing and customer service, to ensure customer satisfaction and retention.
- Liaise with technical team and marketing team for product marketing
- Achieve annual and quarterly order and revenue targets
- Suggest upgrades and services that may be of interest to clients.
- Negotiate with clients to secure the most attractive prices.
- Develop sales presentations, proposals, and contracts.
- Review clients' feedback and implement necessary changes.
- Remain in tune with trends in consumption to ensure that our offerings remain relevant.
Mandatory Skills:
- 2 years of Experience in IT Service Sales.
- MBA in marketing, business administration, or similar.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to work independently and as part of a team.
- Should be good with decision-making and problem-solving skills
- Strong organizational and time-management skills.
- Ability to generate revenue by identifying pain points and suggesting suitable services.
- Great networking skills.
Benefits:
- Fantastic company culture.
- No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Lots of creative freedom!
- Lots of fun at the workplace.
- Frequent fun activities to make work even more enjoyable :)

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Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers





