About Us:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.
About Role:
We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients
Responsibilities:
- Own the whitelabel customer relationship for the lifetime of the customer
- Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
- Proceed to initial deployment which includes
- Setting up access on apple / google accounts
- Setting up listing specifics
- Creating multiple security keys and putting them in the right systems in a secure and professional manner
- Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
- Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
- Get user feedback, and take appropriate actions to ensure user satisfaction
- Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
- Provide regular reports on version updates and user feedback to the management team
Requirements:
- Bachelor's degree in computer science or a related field
- Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
- Strong proficiency with using MacOS and good task management and multitasking skills
- Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and problem-solving skills
- Proficient in data entry and coordination of data across multiple data management systems.
- Proficient in managing Google Sheets
- Proven ability to work independently as well as in a team
If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.
Interested candidates should be ok with Rotational Shifts.
This role is 100% remote for residents of India.
EEO Statement:
At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.
Job Description
How You Will Make an Impact
- Interface directly with clients to review and discuss deployments, expanding the scale of these projects
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- Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
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What You Need to Be Ready
- 7+ years of data protection experience
- 2+ years of consulting experience
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PostmanResponsibilities :
- Get involved in the entire customer lifecycle from onboarding through the duration of their subscription period
- Provide product training to enable the customers to realize the potential of Empuls.
- Identify product usage gaps and provide actionable solutions to the customers.
- Build value-based relationships with customers and create Xoxoday champions.
- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,
- Drive desired customer outcomes through a consultative approach.
- Identify opportunities for upselling and cross-selling along with the Account Managers.
- Communicate and brainstorm with the product team on customer feedback and help refine the product roadmap.
- Work with the marketing team to execute customer surveys, case studies, etc.
- Optimize existing processes within the company and actively enhance all Customer Success initiatives.
- Drive customer advocacy through reviews, testimonials, and customer meetups; and create a center of excellence within the customer's organization.
Requirements:
- Has relevant 4 to 6 years of work experience in a Customer Success role in a B2B SaaS company
- Hands-on with tools like Pendo, HubSpot, Postman etc.
- Should be open to aligning with the different time zones based on business requirements.
- Showcases exemplary written and verbal communication skills to work with Global Customers.
- Has worked directly with Customers in the Americas or European region.
- Has an exceptional ability to communicate and foster positive business relationships.
- Demonstrates a deep understanding of customers concerns and thoughts regarding the use of products.
- Managed customers across different segments in the past and knows how to manage them differently.
- Exhibits a true passion for customers and for Customer Success.
What can you look for?
This a wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.
Google AnalyticsIn today’s marketing-dependent consumer world, businesses demand innovative brand solutions and our client is engaged in providing brand solutions across businesses. They import renowned global brands & distribute the same. They have a dedicated eCommerce practice to build digital retail footprints for their brands in India. They focus on major categories under FMCG such as F&B, Personal care, etc. and also Home & Fabric Care.
Founded in 2003, our client has over 250 Pan-India Distributors and more than 300 SKUs. They deal with 25+ brands and some of the brands are Mogu Mogu, SAN REMO, Simpkins, Moccona, OMINO BIANCO, etc.
As a Key Account Manager - eCommerce, you will be responsible for leading and executing the company’s overall eCommerce strategy for website and primary channel partners – Amazon, Big Basket, Flipkart, Nykaa, Supr/BB Daily, Milkbasket as well as other new partners [Smytten, e-pharmacies, etc].
What you will do:
- Charting out plans for listing and relisting of brands and select SKUs on different channel partners
- Driving ecommerce operations – site availability, POs and ensuring 95%+ fill rates
- Managing all in-app visual merchandising, liaisoning with different brand leaders across US, Europe, Australia and South East Asia for accessing content related to respective partner brands and keeping the brand folder up to date with thematic, product hero and lifestyle content
- Driving in-app brand visibility, targeted marketing and promotional offers on different platforms
- Establishing processes for monitoring, measurement and optimization of performance marketing metrics to results in desired target sales achievement
Desired Candidate Profile
What you need to have:- Adept at business planning, JBPs and channel specific planning with 1+ years’ experience in Google Ads and Google Analytics
- Proficiency in using MS Excel and MS PowerPoint
- Prior experience of ecommerce vertical with Flipkart, Amazon or Big Basket will be an added advantage
- Operating as the lead point of contact for any and all matters specific to your accounts (Web, SEO, Content & Email)
- Leading a team of Web, SEO, Content and Email experts
- Collaborating with internal departments to facilitate client need fulfillment.
- Present strategies to clients and ensuring timely execution and delivery
- Analyze the effectiveness of strategies implemented
- Time to time recommend, design and implement new projects to increase their ROI
- Set up a list of KPIs to track for each client
- Prepare and present reports on their progress
- Building and maintaining strong, long-lasting customer relationships
- Collecting and analyzing data to learn more about consumer behavior.
- Maintaining updated knowledge of company products and services and upselling them time to time
- Resolving complaints and preventing additional issues by improving processes.
- Keep abreast with new trends in digital technology
- Lastly, manage the P/L of the team and accounts assigned
Requirements
- Knowledge of digital tools and technology
- Understanding and knowledge of websites, search and email
- Experience in customer service
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player & leader
- Good time-management skills and organized
- Great interpersonal and communication skills
-
Job Description:
ABOUT THE COMPANY
KORCOMPTENZ is a technology transformation solutions integrator. Over 17 years of experience providing technology transformation services for over 200 clients. Microsoft Gold Partner with certified functional and technical resources. Extensive experience serving Fortune 500 companies, SMBs, and non-profits with a trusted global delivery model.
KORCOMPTENZ is a people-oriented company that provides our associates with opportunities to grow as professionals, domain experts, and leaders. We offer an open work environment, state-of-the-art infrastructure, transparency, constant training for technical and soft skills, competitive opportunities to test employees’ critical thinking and creative abilities, and much more.
If you are looking to make a significant impact on your career and overall growth, KORCOMPTENZ is the right place. We offer an energetic work culture where learning is an everyday affair. We encourage our employees to achieve their fullest potential by providing independence, the right environment, and guidance.
Job Title: D365 T&L functional consultant with AWM
Roles & Responsibilities:
- 7+ years of overall professional experience in Microsoft Dynamics 365/AX Functional.
- Should have minimum 2-3 implementations on D365 Finance and operations for a Global organization.
- Ability to translate business requirements into functional solution design.
- Extensive experience in Trade and Logistics Module with Advance Warehouse Management module (AWM).
- Experience with setup, configuration, implementation, integration and testing of AX / D365 F&O solutions using best practices implementation methodology and/or Microsoft Sure Step methodology.
- Excellent understanding ERP Business Processes, industry vertical knowledge.
- Experience in design and creating test scenarios, functional test cases and User acceptance testing.
- Coordinating with the Technical Team for development / customization.
- Certified on Dynamics AX / D365FO at desired levels.
- Excellent communication and good customer approach.
- Must be able to work effectively both in a team environment and individually.
Qualification:
- Preferably a Post Graduate / Graduate with relevant Dynamics work experience.
Other Requirements
- Can do attitude.
- Highly motivated to bring fresh thoughts to the table.
- Highly creative and most importantly willing to exercise it
- Self-starter and Self-learner focused on research and learning.
- Ability to play a variety of roles and most importantly take accountability.
Customer Success Specialist
Location - Pune
Promobi is looking for a Customer Success Specialist who would be responsible for
developing customer relationships to promote customer retention and loyalty. Who will
value and nurture the client-business relationship and will connect the company product to
the customer to maximize satisfaction? Someone who would be Reviewing the existing
customer accounts and customer satisfaction. And will focus on growing additional sources
of revenue and product reach within accounts.
Key Responsibilities :
The individual role that you’ll play in our team:
● To support the post-sales customer lifecycle as it relates to customer adoption,
on-going support, program optimization, and expansion.
● Create better modes of operations to make customer service easier for both team
members and customers.
● Pay attention to customer’s details and complaint
● Provide customer training and education on company products.
● Provide technical support to the customer, with the help of the Technical team
● Establish a successful account management routine.
● Create, manage and track customer data using online tools
● Develop and implement a well-planned customer on-boarding
● Support customer renewals, proactively identifying and prioritizing resources and
strategic value and renewal timeframe.
● Closely monitor the assigned Accounts; providing insight to Customers.
● To be responsible for customer retention and the prevention of churn across our
Customer base
● Focus on customer relationship management by helping them to upgrade to better
plans and get more revenue for the business.
What we want to see in the potential Candidate
● Ability to work on customer relationship management applications
● Quick learner and versatile.
● Must possess strong communication skills in English,---both written and verbal
● Excellent skills for communicating and relating with both team members and
customers
● Good interpersonal skills to create a cordial relationship with team members
● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
● Have good to handle disputes and emergencies
● Must have a strong understanding of our Customers’ business objectives
● Ability to identify and articulate how solution supports achievement of the
Customers’ strategic business goals
● An excellent problem solver with strong analytical skills
● The ability to manage your time and plan your day effectively
Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)
Scalefusion MDM allows organizations to secure & manage endpoints including
smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps
and content. It supports the management of Android, iOS, macOS and Windows 10 devices
and ensures streamlined device management operations with InterOps. Fusion of Endpoints
at Scale.
Promobi Technologies:
ProMobi Technologies provides a leading Mobile Device Management Solution under the
brand Scalefusion. The solution allows organizations to manage Android and iOS devices
from the cloud. It offers modern mobile device management (MDM), application
management (MAM) and content management (MCM) experience for corporate-owned
devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their
Device Management
Fixed Shift time: 9 PM – 6 AM
Prior Experience:
7 to 15 years of hands on technical experience System administration, Backup and Storage using Avamar
Skills / Project Experience - required:
- Backup and Storage – EMC Avamar
- VMWare, Virtualization Experience,
- storage tool- EMC SAN ( Unity, VNX) -
- VMWare and SAN management and concepts
- Expert in Shell, Perl, and/or Python scripting
- IN depth knowledge of Linux: RedHat, CentOS, Debian, etc.
- Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP
- Additional Linux certifications (RHCT, RHCE and LPIC) will be considered an advantage
- Strong problem solving and communication skills
- Experience with Linux servers in virtualized environments
- Familiarity with the fundamentals of Linux scripting languages
- Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc.
- Familiarity with load balancing, firewalls, etc.
- Knowledge on Patching, Security, EMC 5800, EMC VNXe, Nimble, Xtreme IO, Unity, EMC Storage, SAN Concepts and Dell MD
- Hands on experience with MySQL and/or MariaDB
- Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc.
- Knowledge of servers and switches
- Experience with virtualization technologies, such as Xen
- Ability to build and monitor services on production servers
Skills / Project Experience - good to have knowledge on:
- RedHat, CentOS, Ubuntu, SUSE, etc.
JOB DESCRIPTION:
- Dossier preparation, review submission in ACTD/ CTD/ Country Specific format for Product registration for local and export to ensure error free timely submissions as per marketing Dept. timeline.
- To evaluate respond to any regulatory query, customer requirements that may arise from health authority so as to satisfy the query. Ensure accurate and timely responses to queries.
- Review technical documents like process validation, AMV, Stability and composition etc, labeling, batch records, specification sheets or test methods for compliance with applicable regulations and policies.
- To Co-ordinate / to visit with respective dept. in HO / Plant / ADL / R D for documents samples required for dossier / registration purpose. Co-ordination with API / PM vendors to resolve technical quires w.r.t. regulatory requirements.
- Artwork Checking development for registration and commercial purpose as per regulatory requirement Ensure that all product artwork is updated when necessary and submitted in correct format and subsequent approved artwork is accurately recorded and communicated. Handling local FDA, DCGI and regulatory related activities.
- Ensuring accurate recording and communication of regulatory submissions, correspondence with authorities and final approval to facilitate compliance.
- Carrying out any task delegated by Export Manager which contributes to overall running of the Export Department and assisting Export Manager in marketing business development activities. Participate in training activities for career development to attain a high level of competency in all aspects of regulatory affairs. Maintain current knowledge base of existing and emerging regulations, standards or guidance documents.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres