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Account Specialist - White Label Mobile App
Account Specialist - White Label Mobile App
HighLevel Inc.'s logo

Account Specialist - White Label Mobile App

Shahabaj Pattan Khan's profile picture
Posted by Shahabaj Pattan Khan
1 - 3 yrs
Best in industry
Remote only
Skills
Customer Success
Onboarding
Implementation
Technical support
Account Management

About Us:


Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.


Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 500+ professionals operates across 15 nations.


About Role:


We are seeking a White Label Mobile App Account Specialist to join our team. In this role, you will be responsible for managing our White Label app deployments, setting up and maintaining clients Apple and Google Play store accounts, ensuring timely updates and maintaining a healthy relationship with these clients


Responsibilities:


  • Own the whitelabel customer relationship for the lifetime of the customer
  • Monitor new sale events and work with the customers to complete all prerequisites before initial deployment
  • Proceed to initial deployment which includes
  • Setting up access on apple / google accounts
  • Setting up listing specifics
  • Creating multiple security keys and putting them in the right systems in a secure and professional manner
  • Provide exceptional IT support to end-users, troubleshooting and resolving technical issues during onboarding
  • Work closely with developers, testers, and product owners to ensure smooth and efficient deployment of new app versions
  • Get user feedback, and take appropriate actions to ensure user satisfaction
  • Stay up-to-date with the latest app store guidelines and policies, and ensure compliance with them
  • Provide regular reports on version updates and user feedback to the management team


Requirements:

  • Bachelor's degree in computer science or a related field
  • Experience with using multiple dashboards specifically for deployment on both iOS and Android platforms
  • Strong proficiency with using MacOS and good task management and multitasking skills
  • Strong ability to troubleshoot and resolve technical issues related to mobile app on the basis of support documentation
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced and dynamic environment
  • Strong attention to detail and problem-solving skills
  • Proficient in data entry and coordination of data across multiple data management systems.
  • Proficient in managing Google Sheets
  • Proven ability to work independently as well as in a team


If you have a passion for exceptional IT support, and building and maintaining meaningful and productive relationships with customers, we encourage you to apply for this exciting opportunity as a White Label Mobile App Account Specialist.


Interested candidates should be ok with Rotational Shifts.


This role is 100% remote for residents of India.


EEO Statement:


At HighLevel we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing awesome service to our clients and learning from one another along the way!

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About HighLevel Inc.

Founded :
2018
Type :
Product
Size :
100-500
Stage :
Profitable

About

The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!


We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.


Some of the perks we offer


  • 100 percent Remote


  • Uncapped Leave Policy


  • WFH Setup


  • Champion Big Problems
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HighLevel Inc.'s video section
HighLevel Inc.'s video section

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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