Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
Similar jobs
1.Experience in proper MERN Stack
2.In depth knowledge of Node JS, Angular JS, MongoDB
3.Experience in implementing applications using AngularJS.
4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS
5.Javascript experience both on client as well as on server side
6.Experience with MVC and MVVM design patterns
7.Good experience with multiple third party API's integration
8.Experience in MongoDB scaling and optimization
9.Experience with cloud technologies AWS Lambda & EC2 setup
10.Experience in creating RESTful based web services in JSON & XML
11.PLUS to have additional experience in Angular 2+/
12.Added experience in MySQL optimisation would be a great plus
13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently
- Proficient in Solidity programming language
- Experience with wallet integrations
- Experience with ethers.js/web3.js
- Experience with Nodejs
- Experience with upgradable contracts, dynamic contracts, and factory contracts
- Design and develop smart contracts and decentralized applications on Ethereum, Polygon and Tron
- Excellent knowledge of various token standards like ERC20, ERC721 and ERC1155
- Write end-to-end unit tests for all smart contracts
Required Skills:
- 4+ year of experience in Development in JAVA technology.
- Strong Java Basics
- SpringBoot or Spring MVC
- Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
- Proficient in REST API development
- Messaging Queue (RabitMQ or Kafka)
- Microservices
- Any Caching Mechanism
- Good at problem solving
Good to Have Skills:
- 4+ years of experience in using Java/J2EE tech stacks
- Good understanding of data structures and algorithms.
- Excellent analytical and problem solving skills.
- Ability to work in a fast-paced internet start-up environment.
- Experience in technical mentorship/coaching is highly desirable.
- Understanding of AI/ML algorithms is a plus.
Job Description:
We are seeking an experienced UX Designer with a passion for creating user-centric designs for mobile applications and gaming products in the Fintech industry. The ideal candidate will have experience designing addictive gaming products that engage users while remaining intuitive and easy to use. Additionally, the candidate should have an understanding of regulatory requirements related to financial products.
Responsibilities:
Design wireframes, mockups, and prototypes for new features and products in collaboration with product managers, engineers, and other stakeholders, with a focus on mobile applications and gaming products.
Conduct user research, and user testing, and analyze user feedback to inform design decisions and improve user experience.
Develop and maintain design guidelines, standards, and best practices to ensure a consistent user experience across all mobile products and features.
Work closely with the development team to ensure that designs are implemented accurately and that the user experience is optimized for performance and usability on mobile devices.
Collaborate with the marketing team to create designs that effectively communicate the value proposition and benefits of the product to the target audience on mobile devices.
Stay up-to-date with industry trends and developments to ensure our mobile and gaming products are competitive and innovative.
Ensure that designs comply with regulatory requirements related to financial products on mobile devices.
Requirements:
Bachelor's or Master's in Design, Human-Computer Interaction (HCI), or related field.
3+ years of experience in UX design, preferably in the Fintech and gaming industries.
Strong portfolio demonstrating proficiency in designing addictive gaming products that engage users while remaining intuitive and easy to use, with a focus on mobile applications.
Proficiency in design tools such as Sketch, Figma, or Adobe Creative Suite.
Experience with user research methods and user testing.
Excellent communication and collaboration skills to work effectively with cross-functional teams.
Understanding of accessibility standards and guidelines.
Familiarity with regulatory requirements related to financial products on mobile devices.
A good addictive gaming product engages users by providing a sense of accomplishment, challenge, and progression. The product should have a clear goal and objective, with clear feedback on the user's progress towards achieving that goal. Additionally, a good addictive gaming product should be designed to keep the user engaged and interested through the use of rewards, incentives, and social elements.
If you are passionate about designing user-centric products for mobile applications and gaming products in the Fintech industry and deeply understand regulatory requirements related to financial products, we would love to hear from you!
Job Description
We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis.
As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.
Roles & Responsibilities
- Coordinating with the COO on operational activities.
- Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
- Understanding the company’s policies and protocols.
- Performing Business operational duties.
- Working with different Team Managers & Leads in understanding the process flow.
- Implementing new policies along with the Team Manager to enhance the process.
- Providing support to various departments of the organization.
- Maintaining a positive working environment for the employees at a high level.
- Complying with the company’s rules and regulations.
- Possess a sense of urgency to manage and prioritize multiple requirements
- Be self-managed, responsive, and dedicated to supporting clients and candidates.
- Nurture a positive working environment
- Report to management on different team statuses.
What we are looking for
- At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
- Degree: Any MBA with Supply Chain Management knowledge is a plus.
- Should be people-oriented and results-driven.
- Excellent verbal and written communication skills, with active listening and presentation skills
- Good interpersonal and organizational skills.
- Proficiency in MS Office Tools.
- Strong leadership and analytical skills & should be excellent for time management
- Must be a problem solver & can handle multiple tasks
- Ability to work under minimal supervision.
- Should hold Strong work ethics.
- Competence to build and effectively manage interpersonal relationships at all levels of the company.
• Experience in writing code/functions that are Unit-testing ready and scalable.
• Strong knowledge in auto layout concepts.
• Experience developing rich UI using MVVM, RxSwift, Auto Layout, Storyboard, and UI animations.
• Need to be working in a collaborative environment with team members of the organization.
• Keep up the urge to learn and adapt to new technologies throughout the period of employment.
• Understand end-user needs and translate broad business requirements and objectives into technical
requirements, plans, and designs.
• Take up technical problems during the app development life cycle and bring up optimized solutions to the
same.
- Design, develop and maintain features, services, products that are part of a company
- Own delivery of said features and services
- Own success of the products by tracking its lifecycle with customers
- Build systems that scale horizontally
- Write automated tests to ensure code quality
- Work with customers to build a product roadmap
- Work with sales & marketing to sell your product to end-users
- Work as an integral part of an agile software development team to build features end-to-end
- Support those features in the company production environment by participating in an on-call rotation
- Bachelor's degree in Computer Science or equivalent work experience
- 3+ years of experience working on teams to develop and deploy web or mobile applications
- Expertise with Javascript and NodeJS; knowledge of frameworks such as React.js is a big plus
- Experience writing and consuming RESTful APIs
- Expertise with data modeling
- Proficiency with git and Github workflows
- Expertise with test-driven development and automated testing
- Proficiency with SQL and NoSQL datastore
- Excellent analytical and problem-solving skills
- Excellent communication skills and fluent English
- Open to learn and work on new technologies
- Proficient in Python 2 / 3 and have built products before (managing the entire DevOps cycle) - proficient in Python Data Structures
- Good understanding of Open Source Visualisation Tools like D3.JS, Matplotlib etc.
- Good understanding of Functional APIs and Data Ingestion viz. Pandas’ dataframe from SQL DB and Excel (CSV) & Flat files of (primarily) structured data - no data cleansing
- Growth mindset - eagerness to learn and grow in the role
- Qualifications: B.Tech / BE / Graduate Engineer in any stream (preferred Mech / Industrial Engineer)
- Compensation : At par with industry (with stock options / grants to be vested over 3 years)