Customer Service Executive

Job Description: 

Responsibilities: 

• Develop, write, and edit high-quality content including blog posts, articles, social media updates, email campaigns, landing pages, and marketing materials. 
• Create persuasive and compelling copy that aligns with our brand voice and drives engagement and conversions. 
• Conduct thorough research to ensure accuracy and relevance of content. 
• Collaborate with the marketing team to plan and implement content strategies that meet business objectives. 
• Optimize content for SEO to improve organic search rankings and drive traffic. 
• Analyze content performance and adjust strategies as needed to achieve goals. 
• Stay up-to-date with industry trends and best practices in content marketing and copywriting. 
• Assist in creating and maintaining an editorial calendar to ensure timely delivery of content. 

Qualifications: 

• Bachelor’s degree in Marketing, Communications, Journalism, English, or a related field. 
• Should have 2-5 yrs of proven experience in content marketing, copywriting, and content creation. 
• Exceptional writing, editing, and proofreading skills with a keen eye for detail. 
• Strong understanding of SEO principles and content optimization techniques. 
• Ability to create content that resonates with various audiences and drives engagement. 
• Excellent research skills and the ability to translate complex topics into clear, concise, and engaging content. 
• Proficiency in using content management systems (CMS) and marketing tools. 
• Strong project management skills and the ability to manage multiple projects simultaneously. 
• Creative thinking and problem-solving skills. 
• Ability to work independently and as part of a team in a fast-paced environment. 

Preferred Qualifications: 

• Experience in the Life Sciences or Pharmaceutical industry. 
• Knowledge of AI and its applications in training and development. 
• Familiarity with analytics tools to measure content performance. 

What We Offer: 

• Competitive salary and benefits package. 
• Opportunity to work with a dynamic and innovative team. 
• Professional development and growth opportunities. 

About Company

Our client delivers personalized luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals, and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.We are a lean team of high-performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems. Each day is inspiring and we encourage you to apply for this role and experience it for yourself. 

Requirements

• Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

• Design performance gauging, building robust APIs to support mobile and desktop clients

• Manage and optimize scalable distributed systems on the cloud

• Optimization of web applications for performance and scalability

• Develop automated tests to ensure business needs are met and allow for regression testing

• Participate in the entire application lifecycle, focusing on coding and debugging

• Write clean code to develop functional web applications

• Troubleshoot and debug applications

• Perform UI tests to optimize performance

• Manage cutting-edge technologies to improve legacy applications

• Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

• Gather and address technical and design requirements

• Provide training and support to internal teams

• Build reusable code and libraries for future use

What skills we are looking for?

•Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers  regarding progress on the long-term technology roadmap

•Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

•Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

•Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.

Who qualifies? 

• PHP Laravel Framework, PHP Design Patterns.

• Proficient in MySQL. MongoDB knowledge is plus

• APIs, REST API, API Security.

• Laravel Events, Queue, Observers

• Excellent foundation in computer science, algorithms, and web design

• Experience writing highly secure web application

• Experience with core AWS web-enabling technologies

• Growth mindset, challenging status quo to find new solutions and out- of-the-box ideas

• Experience designing RESTful APIs, specifically for mobile apps

• Computer science degree or equivalent experience

• Experience leading a team is a bonus.

• 3+ Years of relevant experience.

We are seeking a creative Content Writer to join our Marketing team and help us guide RemitBee into the future. You will be working closely with the Marketing Team to engage our online audiences around the world and build brand awareness through articles, case studies, educational content, and sales copy. Your work will be one of the crucial factors in determining how the business performs. If you are a creative and innovative problem solver, this role is the perfect fit for you. 

Key Responsibilities: 

• Create the following type of content – blog posts, articles, case studies, educational content, PRs, web and ad copy, sales copy, and email copy. 
• Research and analyze data/information about the content topic. 
• Following SEO best practices in the content. 
• Come up with new ideas and suggestions for topics and content. 
• Be up to date with the latest financial and technology news in North America/Canada/Worldwide. 
• Work closely with the marketing/SEO/content teams. 
• Follow the brand guidelines and voice for content production. 
• Other responsibilities as required. 

Required Skills/Qualifications: 

• 2 to 3 years minimum of professional writing experience 
• Experience in Journalism is a must  
• Fluent in written English, Punctuation, and Grammar 
• A strong portfolio of various content, preferably in the financial or technological domain. 
• A keen eye for aesthetics and details. 
• Excellent communication skills. 
• Use Google Trends 
• Highly organized, with a proven ability to meet deadlines in a demanding environment. 
• Ability to communicate and present ideas and rationales. 
• An ability to self-motivate and be team-centric. 
• Ability to prioritize and manage workload across multiple simultaneous tasks, in a fast-paced work environment, while ensuring delivery of high-quality work and meeting timelines. 
• Experience working with different teams and multiple stakeholders in an agile environment 

Nice to have: 

• Post-secondary degree 
• Publications  
• Technical writing experience 
• Experience working with SEO requirements and being able to perform keyword research 
• Sales/ad copy experience

• Social Media Manager is responsible for the day-to-day execution of client projects.  May serve as the daily contact between client and agency.
• -Proactive in developing and maintaining a close and productive relationship with key client contacts, acting with integrity at all times and including the SAM or AD in communications as appropriate.
• Develops a thorough understanding of the client’s business and be proactive in maintaining and sharing your knowledge of the industry in which they operate.
• Ensures client requests are dealt with promptly and developed into internal briefs by you and your team, distinguishing between a good and poor client brief and proactively ensuring clarity on agreed actions
• Ensures to gain client sign-off at the relevant project stages, involving the SAM/AD when appropriate
• Ensures the work that you send to the client and that of anyone you oversee, is completed in a timely fashion and is of the upmost quality, with high levels of accuracy, attention to detail and relevance to brief ¾ Before a project leaves the agency, ensures that all mandatory requirements have been considered and acted upon to gain sign off by the relevant Production Lead and client
• Identifies and solves problems as they arise, appreciating when it is appropriate to involve or notify the SAM and / or the AD
• Checks contact reports of key meetings and telephone conversations prepared by your team, ensuring these are issued to the client within 24-48 hours
• Proactively manages jobs and the Production Schedule, to ensure that they are scheduled on time, to budget and are monitored using appropriate administration procedures
• Supports those overseen in the prioritization of their tasks, in line with the wider Account
• Handling Team’s activity and objectives, to ensure team deadlines are met. Where necessary, proactively liaises with the SAM and / or AD to ensure priorities are aligned
• Ensures research and background information is prepared the team, for briefs/pitches / presentations as appropriate. Demonstrates capability in contributing to such meetings as needed

• Works with a multi-disciplinary team, developing strong working relationships with the
• Production Team to ensure they can add value and client requirements are managed to realistic timescales and associated budgets are appropriate. Oversees this activity within your team as necessary
• Supports the SAM and/or AD and working with the Insights & Planning Team proactively develops an understanding of strategy and how this applies to the projects you are delivering. Applies and relay this knowledge in an appropriate way
• Proactive in identifying and progressing new business opportunities Administration and financial management
• Monitors ongoing costs throughout individual campaigns
• Ensures accurate quotations for production are produced and distributed at the beginning of any campaign, by you and those that you oversee
• Proactively manages the maintenance of job numbers and job records
• Ensures a systematic and efficient filing system is maintained
• Mentor Junior Account Handlers in managing project finances appropriately                                   

Desired Candidate Profile

• A Bachelor’s degree in Business or related field or an MBA
• A minimum of 3 years’ experience in business analysis or a related field
• Exceptional analytical and conceptual thinking skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills
• Fundamental analytical and conceptual thinking skills
• Experience creating detailed reports and giving presentations
• Competency in Microsoft applications including Word, Excel, PowerPoint and Outlook
• Excellent planning, organizational and time management skills

• Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, React , Node.js, and Mongo

• Binding of UI elements to JavaScript object models

• Creating RESTful services with Node.js

• Architect scalable web architectures

• Work in a cross-functional team to deliver a complete user experience

• Create Unit and Integration tests to ensure the quality of code

• Be responsive to change requests and feature requests

• Write code that is cross-platform and cross-device compatible

• Ability to wear many hats and learn new technologies quickly

• Must Have Experience in JavaScript and jQuery
• Immediate joiner required
• Work from office
• Paid leaves Facility