
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Similar jobs
User Experience Designer
CAST is the market leader in Software Intelligence. Its unique technology thoroughly examines the structure of complex software systems, with MRI-like precision. It delivers accurate, actionable, and automated views of software architecture, critical flaws, quality grades, sizing metrics, open source usage, and cloud readiness levels. Hundreds of companies rely on CAST for greater objectivity in crucial business decisions, faster application modernization for Cloud, raising the quality and security of their custom software. CAST operates globally with offices in North America, Europe, India, China.
Title: UX Designer
Location: Bangalore
Job definition
Working at CAST R&D means being an important part of a highly-talented, fast-paced, multicultural and Agile team based in Paris (France) and Bangalore (India). The team builds sophisticated source code analysis platform leveraging parsing, control flow, data flow and others mechanisms to fully understand the inner structure of the complex IT Systems developed and used by the Fortune 500 companies.
We are looking for a talented designer who exhibits user empathy, big picture focus; and has mature design craftsmanship and problem-solving skills, who will work collaboratively with UX researchers, product managers and engineers while driving design from concept to final implementation
Profile
- Generate ideas, from foundational concepts with big ripple effects to small UI interactions, with fellow designers, product managers, and developers. Bring a user focus to these brainstorming sessions.
- Take initial concepts and mock-ups and own the process of building them out into entire end-to-end experiences within the product.
- Quickly iterate on concepts to bring them to life.
- Create & maintain design systems that are simple to understand but help us to move faster as we scale.
- Conduct user research and usability testing to discover the problems we need to focus on and to validate design changes.
- Critique and iterate on design ideas with other team members, proactively opening up your own ideas for critique.
- Partner with us to develop a visual language that is consistent, clear, and understandable across platforms. Work in interaction details that make the product not only usable but also enjoyable to use.
- Help us mould our culture into one that relentlessly focuses on the customers who use CAST, encouraging design thinking across the organization.
Portfolio
- Portfolio showcasing your proficiency in translating research insights into great product experiences, reflecting the synthesis of good visual and interaction design principles.
- A strong portfolio is critical for this role, both in terms of demonstrating your experience and as an example of your ability to create a compelling design presentation and be indicative of problem solving, creative thinking and the delivery of solid end to end scenarios
- 2+ years of experience shipping products in a product/software environment
- Passion for design and a strong command of interaction and visual design capabilities
- Proven experience in creatively solving hard problems, driving complex design issues across multidisciplinary groups such as engineering, product management, research and marketing; and shipping relevant experiences within deadlines.
- User-centric approach to design and an understanding of how to apply research insights into design and development of the product experience.
- Should have demonstrable User Interference and User Experience design skills with a strong portfolio.
- Should have solid experience in creating wireframes, storyboards, user flows, process flows and site maps.
- Should have proficiency in Figma, Invision, Sketch, Adobe XD, Illustrator or any Visual design and Wire-framing tools.
- Should have proficiency in responsive web designing and knowledge about HTML and CSS.
- Should have knowledge about material design guidelines.


WordPress Developer Responsibilities:
- Designing and building the website front-end.
- Designing and managing the website back-end including database and server integration.
- Generating Word Press themes and plugins.
- Conducting website performance tests.
Required key skills:-
- Must have knowledge on custom word press, also page builder and elementor.
- Strong understanding of PHP back-end development.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
5 Days working. SATURDAY & SUNDAY Fixed OFF
Requirements
- Graduates from CS/IT/MCA/EC/EE stream with no backlogs (10th, 12th and graduation above 65%)
- Candidate should be aware with Software Development Life Cycle and
- Participating as team member in all phases of software development life cycle including the analysis and design of system
- Candidate Should have Effective Problem-Solving skills with excellent communication skills
- Exceptional analytical and conceptual thinking skills
- Advanced technical skills and Excellent documentation skills
- Good Knowledge about creating detailed reports and giving presentations
- Competency in Microsoft applications including Word, Excel, and PowerPoint
- Excellent planning, organizational, and time management skills
Responsibilities:
- Responsible for on call support for our software system to customers
- Responsible for End user training of our software products
- Responsible to implement software system to the end user/customer end
- Responsible for business requirement gathering and preparations of BRD FRD documents according to business needs
- Responsible for data management of software system for implementation purpose
Skills and Experience :
- 2-7 years of experience as a Java/J2EE developer.
- 1-3 years of experience with Angular / React is desirable.
- 2-5 years of experience in using Spring and Spring Boot frameworks.
- Thorough knowledge of server-side development.
- Proven experience as a Full Stack Developer or similar role.
- Good understanding of web services (WSDL SOAP, RESTful).
- Hands-on experience in using Application Servers like WebSphere.
- Expertise in relational databases (Oracle, SQL Server).
- AI/ML domain knowledge is desirable.
- Familiarity with common stacks.
- Knowledge of multiple frontend languages and libraries, like HTML/ CSS, JavaScript, XML, jQuery.
- Experience in implementation of Microservices
- Experience with AWS (S3, SQS, SNS, ECS, EC2, ALB, API Gateway, Lambda, etc.) is highly desirable
- Good understanding of Docker & Kubernetes is highly desired.
- Familiarity with databases (MySQL, MongoDB, PostgresSQL), web servers (Apache), and UI/UX designs.
- Excellent communication and teamwork skills.
About LevaData
LevaData, the Cognitive Sourcing Platform, offers global enterprises the ability to improve gross margins by reducing supply chain costs, with a focus on delivering measurable and accountable supply chain solutions and strategies that transform companies and markets. Customers include leaders in the top global supply chain organizations, as well as medium-sized OEMs seeking to achieve best-in-class direct materials sourcing practices. LevaData is privately held and headquartered in Sunnyvale, Calif. For more information, visit https://www.levadata.com/">www.levadata.com.
Levadata Clientele: IBM, Fitbit, Lenovo, Zebra, Poly, Commscope
LevaData Fundings:
June, 2018: Series B, $12 million.
Aug, 2017: Series A, $5 million.

Experience - 2.0 - 6.0 Year(s)
Location : Bangalore/Gurgaon
Qualification : Any Graduation
Candidate should either be from Tier 1 college/working in a Tier 1 product based company
Looking for Candidates having 2 to 6 Year(s) of experience in Frontend Development and atleast 1.5 to 2 years of experience in React.js
Individual contributor role
Reporting to Tech Lead Directly
This opportunity is with one of our leading client which has diverse group of cloud technology professionals with the goal: to make our clients- lives easier through technology and we have a good time while we- re at it! . Our client is the #1 Company to Work for among small and medium-sized companies in this year's annual Glassdoor Employees- Choice Awards, a list of the Best Places to Work in 2018. Come be a part of our team!
Location : Remote working permanently is available.
Must Have:
-Relevant 4 year experience with Salesforce development.
-Relevant 1 year of lightening experience.
-Bachelor's or Equivalent Degree in Computers
-Salesforce Administrator OR Platform Developer 1 Certification
Responsibilities :
- Writing clean and flawless code to produce fully functional modules or apps according to the requirements; as part of day-to-day work.
- As Sr. developer you are expected to possess expert-level knowledge of Force.com platform and an analytical mindset with a keen eye for detail.
- Perform a thorough analysis of requirements i.e.Obtain a deep understanding of the desired output
- Check whether the implementation is possible or not; respecting the Salesforce environment's limitations or governors
- Evaluate whether stated requirement (or a part) can be achieved via configuration before opting for coding
- An optimal code design solution of complex requirements,Thorough impact analysis of the planned development
- Develop high quality scalable code by Following Salesforce.com and Silverline-CRM standards/best practices
- Leverage recommended frameworks (ex. Test framework or Trigger framework)
- Fix all bugs reported from QA/UAT,Work on deployments through recommended tools and methodologies.
- Follow DevOps processes i.e.Use recommended IDEs
- Enhance skills and capability in USABILITY focussed development
- Exhibit good interpersonal skills by being a team player, staying approachable and collaborative.
Requirements :
- Minimum 5 - 7 years experience in Software Development
- Relevant 4 years experience with SFDC
- Good in communication and interpersonal skills
- Certified Salesforce - Platform Developer I
- Bachelor's Degree in Engineering or Science
Good to have :
- Architecture Experience
- Experience working with US based / headquartered companies
- Work Experience in Healthcare & Insurance Industry/clients.
Benefits : Industry leading benefits including Health Insurance offered. Will be part of a US based/headquartered company.
Job Typ : Full-time(Flexible with Remote working, if outside Bangalore)


