Customer Service Executive

Designation: - Sr. Engineer - Application & Engineering

Job Function: - Extending technical support to sales team & customers, Technical Presentation, Product Demonstration & explaining products salient features.

Products:- Products fall under Azbil’s Control products division. Products such as gas flow measurement and control products, mass flow meter, mass flow controllers, temperature controllers, modulating motors, pressure switches,limit switches, photoelectric sensors, proximity sensors, Flame Detectors-Burner Controllers Assembly.

Customer Segment :- Furnace & Oven Manufacturer, Machine Manufacturer, Automotive, Heat Treatment. 

Sales Experience: - 6 to 10 Years

Job Location: -Gurgaon

Desired Qualification: - Bachelor of Engineering or Diploma Degree holder.

Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.

Reporting to: - Reporting to Control Product Department’s head from Advance Automation Business Unit.

Areas of Responsibility: -

·        Responsible for explaining our products’ technical functionalities and benefits to potential customers.

·        Responsible for working closely with the sales product team & helping to drive product adoption & sales success.

·        Handle technical questions during demonstrations.

·        Handle technical troubleshooting issues.

·        To Keep the management informed about the product promotional activities.

·        Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

Job Description:

We are looking for a highly skilled and motivated QA Automation Engineer with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have a strong background in automated testing and a passion for ensuring the delivery of high-quality software.

Mandatory Skills:

Automation Testing (Selenium + SpecFlow + C# + TestComplete)

Key Responsibilities:

• Develop and maintain automated test scripts for web and mobile applications.
• Design, implement, and execute test cases for functional, regression, and performance testing.
• Collaborate with development teams to ensure that automated tests are integrated into the continuous integration/continuous deployment (CI/CD) pipeline.
• Troubleshoot, debug, and analyze test failures to ensure issues are resolved promptly.
• Ensure that the quality assurance process is well-documented and adhered to throughout the software development life cycle.
• Review product requirements and provide feedback regarding testability, edge cases, and validation techniques.
• Work closely with developers and product managers to understand project goals and contribute to the overall quality strategy.
• Perform manual testing when necessary and ensure comprehensive test coverage.

Required Skills and Qualifications:

• 3 to 5 years of hands-on experience in QA automation, with strong knowledge of test automation frameworks.
• Proficiency in programming languages such as Java, Python, or JavaScript.
• Experience with automation tools like Selenium, Appium, TestNG, or similar.
• Familiarity with CI/CD tools like Jenkins, Bamboo, or GitLab.
• Strong understanding of Agile methodologies.
• Knowledge of performance testing tools like JMeter or LoadRunner is a plus.
• Good problem-solving skills and the ability to troubleshoot and debug test failures.
• Strong communication skills and ability to work in a collaborative team environment.

Preferred Skills:

• Experience with cloud-based testing (AWS, Azure, Google Cloud).
• Knowledge of API testing using tools like Postman or SoapUI.

Job Description Essential Functions:

• Financial analysis knowledge
• Excellent English to enable customer communication (Written and Verbal)
• Ability to handle any customer interaction professional and with a service-oriented attitude
• Reliable and precise work style, even under time pressure
• Excel / PowerPoint Skills.
• Experience in telecom industry is a plus

Required Skills:

• Inventory Management - In-depth knowledge of Inventory and components for building Telecom Inventory.
• Should have worked on Inventory creation for a minimum period of 2-3 years for both Voice and Data service.
• Good knowledge on Vendor portal for various global Telecom vendors.
• Should be able to work as an individual contributor.
• Should have experience on client engagements.
• Good knowledge on Vendor reports and CSRs
• Good Communication is must.
• Good understanding on Telecom products and services.
• Additional knowledge of Wireless is a plus

Soft skills:

• Good communication skills (Written & Oral)
• Flexible to work in the evening shifts
• Individual and team player

About us :-

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About our Client :-

We are currently partnering with one of our portfolio companies (seed staged) to hire a UX Designer. So if you are someone who wants to partner with a founder and help build the company bottoms up, this might be the right role for you.

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders, and third-party vendors to understand the project
• Develop, present, and take feedback, and iterations for the final user experience.
• Must be open to doing multiple iterations.

Qualifications

• Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Design, or a related field of study
• 1-4 years of experience in design
• Proficient in visual design and wireframing tools
• Must have experience in a product-based company.

Benefits

• Work with a team who build scalable products in past(100M+ user products).
• Be part of an early team and grow fastest with the company and take pride in building scalable products.
• Work-life balance and startup culture at the same time.

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code.
• Developing new user-facing features using React and redux
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code with proper standards.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
• Work with outside data sources and APIs.
• Added Advantage: Knowledge and experience in Cloud Computing