
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

Similar jobs
Position: SFCC developer
Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)
Location: Gurgaon
Key Deliverables (Essential functions & Responsibilities of the Job):
- Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
- Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live.
- Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
- Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
- Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
- Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
- Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
- Accountable for project delivery of applications or technology in time & budgets.
- Manage personnel and outside contractor(s) as required.
- Establish budget with user approval and monitor actual charges in line with work performed. Accountable to operate within annual budget.
- Where required, to provide leadership, welfare and coaching to your team.
Key Relationships:
- Internal business customers in eComm & digital.
- Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
- Internal staff - direct reports (where applicable)
- IT vendors, contractors (where applicable)
Knowledge Skills and Abilities:
- This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
- Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
- Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
- Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
- Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
- Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
- This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
- Ability to effectively interact with all levels of business via phone, written communication and in person.
- Management and leadership skills.
Role: Direct Sales Executive
Location: Hyderabad
Type of job: Full-Time
Responsibilities
- Presenting the products and services to the customers.
- Identifying potential customers via cold calling.
- Working in collaboration with the team members.
- Meeting the monthly sales goals and expectations.
- Taking feedback from the customers and working on them.
- Writing sales contracts as per the company’s requirements.
- Making sure the customers are well informed about the sales proposal.
- Tracking and analyzing the sales performance metrics.
- Understanding the current market potentials.
- Resolving customer complaints and issues if any before making the sale.
- Building a positive relationship with the customers.
- Making sure to provide excellent customer service and customer satisfaction.
- Preparing monthly sales reports and presenting them to the higher management.
- Staying up-to-date on the latest technologies and developments in the industry.
Requirements:
- A proven track of sales record will be advantageous.
- Good networking and people skills are required.
- Excellent oral and written communication skills.
- Excellent Convincing skills.
Across Asia, and Africa with our headquarters in India, branches in Singapore, and Johannesburg.
Perks:
- Incentives based on sales
- Travel Allowance.
WHO ARE WE?
- We are extremely delighted to introduce our successful Enterprise. We Qurinom Solutions, offer you the best assistance for your business in information technology. Our multifaceted team of highly qualified and experienced people from diverse professional fields assures you of superior quality of Products & services in almost every domain. Precision and punctuality towards services are our forte. We are obliged to serve our customers & clients in a versatile manner.
WHAT We do
- We build large-scale applications over mobility over AI, Image processing, ML, and NLP and also serve hedge clients across Asia, Africa helping our clients with cutting-edge services like Digital transformation, IT Consulting, UX/UI Modernization, VR/AR, Cloud migration, Embedded Systems, IoT & Blockchain.
WHY Join US?
- Creating an Employee friendly environment is our assurance.
- Your growth and development, excelling in your career is our responsibility.
- Will be a great Team Player working closely with the stakeholders in the company.

About Company:
The company is a global leader in secure payments and trusted transactions. They are at the forefront of the digital revolution that is shaping new ways of paying, living, doing business and building relationships that pass on trust along the entire payments value chain, enabling sustainable economic growth. Their innovative solutions, rooted in a rock-solid technological base, are environmentally friendly, widely accessible and support social transformation.
Requirements:
- Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
- OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
- UML (Class/Sequence diagrams)
- Design Patterns (Should be able to explain some common design patterns)
- Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
- JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
- Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
- CSS (Styles, Classes)
- SDLC (What is it?, benefits, etc.)
- Robust Programming, Debugging (Common IDE features and their use)
- Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
- Hands on with Continuous Integration, Maven
- Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
- Exposure to Performance tools, Jprofiler, Dynatrace etc.
- We're looking for someone who can take direction from written or spoken ideas and convert them seamlessly into images, layouts and other designs.
- The successful candidate should have a deep understanding of conceptualizing visuals based on requirements, creating images and layouts using design software of their choice. (We don't care if you make your layouts in MS Paint, so long as the job's done!)
- The candidate should also have experience in creating infographics and data-based visualization.
- We work in a fast-paced environment, so the ideal Graphic Designer will be able to hit the ground running as soon as we bring on a new client or project. Applicants with experience in a digital Ad agency would be given preference.
- Conceptualizing visuals based on briefs, requirements & editorial/content/social media calendar.
- Use digital illustration, photo editing software, and layout software to create brand creatives, in-store communication, ad adaptations & brand communications.
- Create visual elements such as logos, re-branding, packaging, original images, and illustrations to help deliver brand and promotional messages.
- Design brand campaign, promotion and mood boards, including an optimum selection of colours, images, and typefaces.
- Incorporate changes recommended into final designs and review designs for errors before printing or publishing them.
- Ensure final graphics and layouts are visually appealing and on-brand.
DESIRED PROFILE:
- Proven graphic designing experience for brands. Understanding and experience in digital content design will be an added advantage
- A strong portfolio of illustrations or other graphics for brands
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Degree in Design, Fine Arts or related field is a must
- Experience working in Agencies is a plus
- UI/UX design for Websites and Mobile Applications would be an added advantage
- Understanding of Brand Development with Mood Board and Palette Selection
- Minimalist Design Sense for designing Brand Promotion Artworks
- Excellent understanding of typography and font selection
AN IDEAL TEAM MEMBER WILL HAVE:
- Extensive experience with Illustrator, Photoshop and InDesign, specifically with branding, communication, UI design and multimedia presentation. (Like we said, MSPaint will do too, if the job gets done ;) )
- Experience in dashboarding, interface design, presentation skills and infographics would be a big plus
- Also support in making data-based presentations in PowerPoint would be appreciated.

We are a fast-growing, venture-funded SaaS Company in the Customer Experience/CRM space based in US. We are seeking an experienced, customer-facing technical solutioning professional in a consulting role, who can work as a trusted advisor for our customers in pre-sales and post-sales implementation situations.
Responsibilities:
- Provide day to day technical and sales engineering support to sales team during presales situations
- Deliver technical presentations, product demos for prospective customers
- Implement and deliver custom demos when necessary for specific prospective customers
- Capture customer-specific requirements for customizations and 3rd party software (API) integrations required to deliver full solution into a documented Statement of Work (SoW) based on a standard template, to assist sales team to close deals
- Ensure implementation and customer success post-sales by doing an effective knowledge transfer of customer-specific requirements in the SoW to the implementation team
Required Experience:
5+ years minimum Software and/or SaaS industry experience working preferably in customer facing roles (pre-sales engineering or post-sales implementation or solution consulting)
Required Skills:
- Excellent English-communication and writing skills
- Comfortable in creating customer-facing technical presentations in Powerpoint, SoW documents in Word, and working with simple ROI-type Excel spreadsheets
- Good presentation skills - presenting PPT, demos, discussing SOW with customers over Zoom calls
- Experience in solution architecture - understanding customer use-cases, and advising customers on how we can adapt our product platform with customizations to deliver a solution meeting their needs
- Some hands-on programming experience - comfortable in writing simple custom scripts and HTML/XML/JSON that may be required to customize demos
Work Environment:
- Remote, India-based Consulting role but requires flexible work hours to cover customer activity in US timezones
- Primary tools: Mac or Windows PC, Outlook, Powerpoint, Word, Excel, Slack (for
collaboration), Zoom (for meetings), Smartphone (for iOS or Android mobile app demos)
- Adequate training will be provided on how to demo/use our products, setup demo environments, customization options, sample customization scripts/tools, sales presentations, SoW templates and other technical pre-sales tools
- Channel/ Account Management- Taking care of tasks related to specific channels, coordinating with category managers/ account managers of various channels and brand websites
- Forecasting volume by channel, plan demand, manage goal to actual performance.
- Managing Product selection, product mix, product placement/ display, pricing and promotions management
- Coordinating with internal team for the cataloguing process and making sure that all listings go live on all channels and brand websites
- Participating in marketing and promotional campaigns to increase visibility
- Uploading prices and opting in on discounts
- Managing Reconciliation of marketplaces
What you need to have:
- 3 to 5 years of experience with an e-commerce company or a brand (Preferably Apparel Category)
- Knowledge of cataloguing on Flipkart, Amazon, Myntra and Snapdeal
- Hands-on knowledge of portals of various marketplaces and different functionalities
- Basic knowledge of excel to do analysis- vlookup, pivot table
- Ability to make sense from the data
- Excellent communication skills (Spoken as well as Written)

fulfill the job duties, certifications, years of experience, degree)
• 3 - 5 years’ experience in a highly technical role at hyper-growth startup or fast-paced
company
• Extensive background designing, developing, testing, deploying, maintaining, and
improving software
• Demonstrable experience architecting scalable and cost effective solutions to ensure
and support the customer growth
• Experience mentoring junior engineers in all aspects of planning, development and
testing
• Demonstrated ability to translate business goals and initiatives into technical
requirements
• Strong understanding of system design and architecture.
• Interest in engaging with latest technologies and evaluating strategies to keep the
Novo technology stack up to date
• Excellent written and verbal communication skills with the ability to collaborate with
both technical and non-technical teams effectively.
• Work across our tech stack which includes:
o Node.js and Go for our application code
o React for our frontend code
o GraphQL for communication between systems
o Docker for running our services
o PostgreSQL for persistent data storage
Nice To Have, but Not Required:
• Experience with Go programming language
• Experience working in a startup en
scalable technical stack, SQL, and big data technologies (preferably with strong data visualization and
analytics products).
Demonstrate knowledge of cloud architecture and implementation features (OS, multi-tenancy,
virtualization, orchestration, elastic scalability).
Experience in architecting, developing Micro services architecture with hand-onn experience.
Experience with Spring, Hibernate, Java, J2EE, Rabbit MQ, REST, Tomcat technologies.
Experience with Javascript UI technologies such as JQuery, Backbone, Bootstrap, AngularJS.
Job Description
Experience, seasoned professional and self-starter and need ability to translate customer/business
challenges and problems into tangible solutions.
Proactively bringing issues and problems to the attention of the team; generating, proposing and
implementing innovative solutions to solve them.
Proactively takes on challenges with a fresh perspective and open mind, with goal to provide continuous
improvement of platform and processes.
Demonstrates creativity, innovation and out-of-the-box thinking in crafting solutions addressing business
requirements, with near and long-term lenses.
Master-level experience and in-depth knowledge of Java platform with any one or more of: JBoss,
WebLogic, Websphere application servers.
Experience and knowledge of developing enterprise applications with i18n, l10n, and accessibility
support.
Preferred AWS certified architect and hands on AWS related technologies
Proven track record of troubleshooting and fixing performance, scalability, and reliability issues (memory
issues, multi-threading, CPU spikes, virtualization, etc.) in Linux/Unix or Windows environment.
Experience with troubleshooting and fixing database performance issues, and SQL tuning.
Experience and knowledge of secure coding best practices (such as OWASP).
Knowledge on BI tools and ETL.
Strong verbal and written communication skills.
Flexibility and ability to work in a fast-paced, rapidly growing environment.
Ability to work with globally distributed and multi-cultural teams.
Develop good development practices to ensure high quality deliverable.
Coach and develop development team members to ensure continuous improvement.
Monitor and assist developers in following established software development processes, policies, best
practices and expectations around coding and testing standards.
Take a hands-on approach in day-to-day development activities of team members including planning of
regular progress update meetings, design and code reviews and project reporting for team members.
Education
Bachelor degree in informatics, life-sciences or equivalent work experience is required.
Indicate below any additional preferred requirements if applicable (optional):
Masters of Science (MS) degree in relevant area of study is preferred.
Experience in testing business intelligence/analytics applications or software for multi-tenant enterprise
SaaS applications is a big plus
Experience with UI/UX testing, and testing products for accessibility
Having certification in CSM or ISTQB or equivalent.
Experience in testing business intelligence/analytics applications or software for multi-tenant enterprise
SaaS applications is a big plus
Scripting experience with bash or python or shell scripting. Must feel comfortable writing automation
scripts

This includes working on:
a) The main Django application, a large, modern, Django app built using Python 3.8 and the latest Python and Django libraries;
b) The API, built using Django Rest Framework (DRF) that is used both by our web-app and client libraries to build and run data analyses;
c) Backend code that integrates our web server with the rest of our cloud architecture, including our PaaS, data science code, general integrations such as payments, devops code, and more.
Ideally, you should have experience working on Django codebases which serve both server-side rendered pages and APIs via DRF. Frontend/full-stack knowledge is a an advantage but not essential. Familiarity with modern development practices, such as CI/CD, testing, DevOps, Docker, Linux and git would be a big plus. You must have very strong familiarity with Python development, and be excited to pick up the new technologies and skills - for instance we use Python type-hints across our codebase extensively.
You should like the idea of releasing to real customers regularly, and prioritise getting a great product into users’ hands for feedback and iteration. You will have extensive scope to build and architect the backend, and to help grow the team in the future.

Responsibilities:
- Execute full lifecycle software development
- Develop, designed well efficient code
- Integrate software components into a fully functional software system
- Fully adaptive to the technology needed for the current project
Requirements:
- Bachelor/ Master degree from good college.
- Strong knowledge of algorithms, data structure
- Understanding object-oriented programming
- Excellent knowledge of PHP, Mysql, SQL. NoSQL, Mongodb
- Ability & Readiness to work with any technology
- Familiarity with software development methodology and release processes.
- Strong problem-solving skills and excellent communication skills.
- He/she should have minimum 3 years working experience on PHP, PHP Frameworks, Ajax, Knowledge on CMS platform like Opencart, payment gateway integration, experience working on portals.

