Customer Service Executive

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Most systems don’t fail because of one big outage.

They fail because reliability is treated as an afterthought.

Right now, uptime depends too much on individual heroics.

That doesn’t scale.

This role exists to build a reliability system where:

• Uptime is predictable
• Failures are contained
• Escalations don’t depend on leadership

What you’ll do

You will not just monitor systems.

You will own reliability as a product.

1. Drive uptime to production-grade reliability

• Improve system uptime to 99.9% customer-facing SLA within 4 months
• Define and track:
• SLAs / SLOs / error budgets
• Ensure reliability is measured from the customer’s perspective, not internal metrics

2. Build incident response as a system

• Set up a 24/7 incident response rotation across 3 engineers
• Eliminate dependency on leadership (no single escalation point)
• Define:
• Incident severity levels
• Response playbooks
• Escalation protocols
• Ensure fast detection → containment → resolution

3. Contain and fix erratic system behavior

• Identify and resolve:
• Latency spikes
• Downtime incidents
• Integration failures
• Build guardrails to prevent recurrence
• Focus on root cause elimination, not temporary fixes

4. Create continuous reliability feedback loops

• Work closely with engineering teams to:
• Surface recurring failure patterns
• Improve build quality
• Reduce production bugs
• Ensure learnings from incidents directly improve future releases

5. Improve observability and monitoring

• Build dashboards and alerts for:
• System health
• Performance metrics
• Failure signals
• Ensure issues are detected before customers report them

6. Reduce operational fragility

• Remove single points of failure (people, systems, workflows)
• Improve system resilience across:
• Deployments
• Integrations
• Runtime environments

What success looks like

• Uptime reaches 99.9%+ reliably
• Incidents are:
• Detected early
• Contained quickly
• Resolved permanently
• No dependency on a single individual for escalation
• System behavior becomes predictable and stable
• Engineering teams ship with higher reliability confidence

Who you are

• You have 2-5 years of experience in SRE / DevOps / backend systems
• You have worked on production systems with real uptime expectations
• You think in:
• Systems
• Failure modes
• Trade-offs
• You are comfortable debugging live, high-pressure environments

What will make you stand out

• Experience with:
• Distributed systems
• Cloud infrastructure (AWS / Azure / GCP)
• Monitoring & alerting tools
• Have built or improved:
• Incident response systems
• Reliability frameworks
• Strong debugging skills across:
• Infra
• Application
• Integrations

Compensation

₹60,000/month (fixed)

(Aligned with role scope and impact expectations)

Why join

• You will define reliability standards for a production AI platform
• Your work directly impacts:
• Customer trust
• Product performance
• Enterprise readiness
• You will move the system from reactive → predictable

What this role is not

• Not just monitoring dashboards
• Not limited to handling tickets
• Not dependent on escalation to leadership

What this role is

• A builder of reliability systems
• A guardian of uptime and performance
• A multiplier of engineering quality

One question to self-evaluate

Can you build a system where downtime is rare, predictable, and never dependent on a single person?

Job Title: Business Development Executive (Inside Sales)

Experience : 1 - 2 years

Location : Madurai (On-site)

Key Responsibilities:

• Reach out to potential clients through calls, emails, from prospective clients.
• Explain company services clearly (thesis, research papers, journal publication, synopsis, etc.) and Work closely to understand client needs.
• Follow up with leads and convert them into clients.
• Maintain good relationships with existing clients.
• Meet monthly and quarterly business targets.
• Keep records of sales activities and prepare reports using CRM tools
• Suggest ideas to improve sales strategies and client satisfaction.

Skills Required:

• Strong communication and convincing skills.
• Good presentation and interpersonal skills.
• Target-oriented with a positive attitude.
• Proficiency in CRM tools & MS Office
• Ability to handle pressure and multitask.

Qualification & Experience:

• Education: Bachelor’s or Master's degree in Business, Marketing, or a related field.
• Experience: 1 - 2 years of experience in inside sales or customer service, preferably in the educational or research services sector.

What We Offer

• Attractive salary with performance-based incentives.
• Career growth opportunities in a fast-growing research and consulting company.
• Supportive and collaborative work environment.

About the Role:

We are seeking a skilled Java Developer to join our team. The ideal candidate will have strong experience in core Java development along with exposure to modern frameworks and tools. You will be responsible for designing, developing, and maintaining scalable applications while ensuring performance, security, and code quality.

Key Responsibilities:

• Design, develop, test, and maintain Java-based applications.
• Write clean, efficient, and reusable code following best practices.
• Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver high-quality software.
• Troubleshoot, debug, and optimize application performance.
• Participate in code reviews and contribute to continuous improvement.
• Stay updated with emerging trends, tools, and technologies in the Java ecosystem.

Required Skills & Qualifications:

• Strong proficiency in Core Java (Java 8/11/17).
• Experience with frameworks such as Spring / Spring Boot / Hibernate.
• Good knowledge of REST APIs, Microservices architecture.
• Familiarity with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
• Understanding of multithreading, collections, and design patterns.
• Experience with version control systems (Git) and build tools (Maven/Gradle).
• Solid problem-solving skills and ability to work in an Agile environment.

Good to Have:

• Exposure to cloud platforms (AWS, Azure, GCP).
• Knowledge of containerization (Docker, Kubernetes).
• Experience with messaging systems (Kafka, RabbitMQ).
• Familiarity with CI/CD pipelines.

About the Company:

SaveIN is a Y-Combinator-backed, fast-growing healthcare technology company revolutionizing healthcare access in India. Based in Gurugram, we are proudly backed by YC and top investors from the US and Europe. Our innovative products span healthcare aggregation, payments, finance, and SaaS, making healthcare more accessible and affordable.

About the Role:

As a Sales Lead at SaveIN, you will drive the go-to-market strategy, build and scale a high-performing sales team, and optimize the sales funnel for our SaaS offering. From lead generation to conversion, you’ll own sales execution, CRM implementation, and revenue growth.

You’ll work cross-functionally to enhance product marketing, customer success, and overall P&L. If you thrive in fast-paced environments and have a proven track record in B2B SaaS sales, we’d love to have you onboard!

Department: Sales

Employment Type: Full Time/ Work from office

Required Experience: 6-8 yrs

Reporting: Founder & CEO

Key Responsibilities:

·       Work with the growth marketing team and ICP to launch and scale the SaaS offering.

·       Implement and manage CRM tools to monitor performance metrics and sales activities.

·       Create and manage lead generation funnel through inbound and outbound channels

·       Set up inside sales unit and recruit, train and grow an efficient team of SDRs, AEs and CSMs.

·       Ensure seamless sales operations, including lead tracking, forecasting, and reporting.

·       Achieve continuous improvement on MQL to conversions and retention.

·       Stay updated on industry trends, competitive landscape, and emerging customer needs.

·       Lead negotiations to close high-value deals and manage contracts effectively.

·       Collaborate to influence customer success and drive product adoption.

Requirements:

·       Proven experience of 6-8 years in B2B SaaS inside sales preferably in healthcare/employer/insurance SaaS

·       Deep understanding of the B2B SaaS market and customer acquisition strategies.

·       Expertise in using CRM tools (e.g. Zoho, HubSpot, Apollo.io) and data-driven decision-making.

·       Proven track record of driving customer acquisition and growth for early-stage companies.

·       Excellent communication, leadership, negotiation and team management skills.

·       Master’s degree in business/analytics is preferred

Why Join Us?

·       We are growing fast and making an impact

·       Flexible and transparent work culture

·       Fair rewards and ESOPs

We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

Deploying, automating, maintaining AWS / Azure-based cloud resources

Evaluate new technology options and vendor products

Develop and maintain custom SharePoint Online pages

Complete certifications and training on the latest technologies

Perform SharePoint Online administrative functions

Develop and maintain PowerShell scripts for regular task automation

Monitor systems, networks, and functions

Identify and document common recovery procedures for service impacting incidents 

Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

Male Candidates Only

B.E./ B. Tech. in Computer Science /Information Technology or MCA  from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

Excellent communication skills (spoken and written English)

Ability to work in rotational shifts

High-level technical troubleshooting ability Customer orientation

Ability to multitask and work 6 days a week (54 hours per week at a minimum)

Excellent problem resolution, judgment, and decision-making skills

Knowledge about Azure

Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

Experience: 1-3 years of proven work experience as a Technical Support Engineer

1. Need to have an understanding of Elastic Search, Kafka, mongo DB, etc.

2. Should have experience of Jupter noobooks, data bricks

3. Java, Pythons

4. Senior level, 5-10 years of experience

5. It is important they have those skills so that they can take over current work. There are codes written in both Java as well as Python. (Java is legacy but that is the main search engine code). So it will be counter-productive if engineers hired have experience in both.

6. Excellent communication, analytical, research, grasping skills

Job Description

• Should be proficient with core object oriented JavaScript
• Ability to build full stack application using React/Node/Mongo or any other DB
• React Js
• Redux
• Bootstrap & Responsive design concept with HTML5/CSS3 ideas
• npm/nvm concept and hands on experience on usage
• Git as version control tool
• Clear idea of REST API and ability to read API docs and integrate independently

About Senrya Technologies Pvt.Ltd. –

We are a full-stack avant-garde product organization with its roots in East India (Kolkata) and expanse in North East, Maharashtra, Gurgaon, Karnataka and has made Kolkata from backwaters of IT to a live-wire hub of innovation.  We blend innovation and next-gen technologies with rich experience of more than a decade and undaunted ambition with the primary objective to build highly scalable solutions that will impact a billion lives. 

Senrysa group of companies includes three business verticals that contribute to our success story - Fintech, Retailtech, Healthtech. The growth trajectory of Senrysa has been 100% every passing year.

Fintech - We are one of the leading Fintech organization in financial inclusion with innovative ICT solutions. Senrysa Technologies was an early adopter of the India Stack and has pioneered the Aadhaar Enabled Payment System under the flagship of the business correspondent model for masses and has acquired more than 30 million customers till date under this initiative. We take pride in been granted RuPay Certification from NPCI. Senrysa has diversified client base from Public Sector Bank, Private Bank, Regional Rural Bank to Co-operative Banks across India.

Retailtech - NDHGO is an AI-enabled B2B  online ordering platform that empowers small and medium businesses to go online in less than a minute thereby offering unorganized retail players a level playing field to compete with organized aggregators. It will also enable them to sell and market their product offerings online with zero commission. We aim to develop a sustainable online ecosystem for the stores and make their presence digitally discernible and accelerate customer engagement with a mobile first approach and simplicity of adoption where retailers can list their products from the NDHGO Catalogue Builder and share the link to their store with customers through WhatsApp and trending Social Media.  Please refer attached presentation for a quick overview.

Healthtech

Understanding the dire need for new practices and procedures and to ensure that quality and timely healthcare reaches every corner of India, we are into Healthcare. We are developing the most advanced IoT based telemedicine devices, this would advent smart health practices that would help improve quality, increase access and affordability.

Benefits:
Competitive Package
Esops
Retention Bonus
Joining Bonus
Relocation Bonus
Higly skilled team members with vast knowledge & expertise