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Customer Service Executive
Customer Service Executive
Customer Service Executive
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Customer Service Executive

at Customer Service Executive

Agency job
0 - 2 yrs
₹1L - ₹3L / yr
Mumbai
Skills
Communication Skills
Problem solving
Time management
language proficiency
Technical support


Job Title: Customer Service Executive

Job Description:

As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.

Must-Have Skills:

  1. Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
  2. Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
  3. Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
  4. Empathy: Ability to empathize with customers and provide support in a compassionate manner.
  5. Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
  6. Adaptability: Flexibility to adapt to changing situations and customer requirements.
  7. Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.

Good-to-Have Skills:

  1. Product/Service Knowledge: Familiarity with the company's products or services.
  2. Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
  3. Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
  4. Time Management: Efficient time management skills to prioritize and meet deadlines.
  5. Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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