
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.

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What is the role?
We are looking for a senior SaaS Inside sales professional who can drive software products sales in India & International markets. You are someone who likes working with data and insights and making decisions based on it. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.The AVP Inside sales ll work closely with the founders & CXOs on sales and demand generation.
Responsibilities
- Should be able to set up the inbound, outbound process globally
- To be responsible for setting up SMB sales engine for global markets
- Expert in defining GTM initiatives and rolling this out with proper tracking
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- Effectively create and articulate ROI in various negotiations
- Ensure that the organisation meets its stipulated growth goals
- Adept in using best of technology and practices to scale the operations. Hands on knowledge of tools like Hubspot, Outreach, Demandbase, Lusha, etc ll be required.
- Should be able to maximise salesperson efficiency and output through mentoring and counselling.
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- Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in India selling to global markets
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- Is deeply analytical, comfortable navigating data and working in ambiguity.
- Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors.
Whom will you work with?
You will closely work with the sales leadership. You ll have interactions with sales teams and marketing teams globally.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.
Way forward
We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews.
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Scripting languages like Perl, Python.
Prior knowledge of working in Agile model
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. Giving an opportunity to build business critical features on the PayPal app. This is a new initiative and a new team and employees would get involved in designing the blue print from scratch, building a highly scalable and configurable app and scale it to hundreds of regions, impacting lives of millions of users
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We are Looking For:
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Who You Are
Requirements
- You can build products from scratch.
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- You are fluent in these languages - PHP, Javascript, NodeJS
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- You understand when to use NoSQL ( Mongo DB) vs. relational database (MySQL)
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Seniority Level
Mid-level 2-4 Years of Experience
CTC : 3 – 6 LPA
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Numerator is a data and technology company reinventing market research. Headquartered in Chicago, IL, Numerator has 1,600 employees worldwide. The company blends proprietary data with advanced technology to create unique insights for the market research industry that has been slow to change. The majority of Fortune 100 companies are Numerator clients.
Job Description
What We Do and How?
We are a market research company, revolutionizing how it's done! We mix fast paced development and unique approaches to bring best practices and strategy to our technology. Our tech stack is deep, leveraging several languages and frameworks including Python, C#, Java, Kotlin, React, Angular, and Django among others. Our engineering hurdles sit at the intersection of technologies ranging from mobile, computer vision and crowdsourcing, to machine learning and big data analytics.
Our Team
From San Francisco to Chicago to Ottawa, our R&D team is comprised of talented individuals spanning across a robust tech stack. The R&D team is comprised of product, data analytics, engineers across Front End, Back End, DevOps, Business Intelligence, ETL, Data Science, Mobile Apps, and much more. Across these different groups we work towards one common goal: To build products into efficient and seamless user experiences that help our clients succeed.
About the Role
We’re looking for a well-rounded and passionate Full Stack Software Developer to join our team in creating an amazing client experience. If you’re interested in working on all layers of a system from developing new UI controls to creating flexible and scalable data architectures with the latest technologies and tools then Numerator is for you.
This person should be self-motivated. We’re not big on constant oversight and micromanagement. We’re looking for software engineers that can take a task, get clarity as needed, and run with it to produce well-designed quality code. You need to love to code and care about quality and design.
We understand that iteration is important to good design and development. We need a person who can take iterative steps toward delivering a solution. Working with the business the entire way to stay on target and deliver amazing results.
Skills & Requirements
- Minimum 4+ years of relevant experience in Ruby
- Demonstrated experience working on application development projects and test-driven development
- A strong engineer with excellent Ruby experience working with Ruby on Rails
- Experience with Javascript and related frameworks -- Backbone, Angular, React, etc
- Experience with SQL databases – Elasticsearch is a plus
- Experience with REST services and API design
- Knowledge of unit & integration testing
- Knowledge of agile development process
- Experience with version control systems (Git, Subversion etc.)
Having experience in any of the following would be a valuable asset:
- Experience working with AWS
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- Basic understanding of the HTTP protocol
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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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