Customer Service Executive

About the Role

We are looking for a strong software engineer who actively uses AI to build better software faster. This is a backend-heavy engineering role where LLMs and AI systems are integrated into real production applications.

You will design, build, deploy, and maintain AI-enabled systems, while maintaining strong engineering discipline and code quality.

Key Responsibilities

• Architect and build scalable backend systems (Python / FastAPI preferred)
• Integrate LLM APIs, RAG pipelines, and AI workflows into production applications
• Deploy and maintain containerized applications on AWS/Azure
• Use AI coding assistants and agents to accelerate development, without compromising code quality
• Convert ambiguous requirements into production-ready systems

Must-Have Skills

• 7+ years of professional software engineering experience
• Strong Python backend experience
• Experience building REST APIs and production systems
• Solid understanding of system design and clean architecture
• Hands-on experience with Docker and Linux
• Experience deploying to AWS or Azure
• Experience integrating LLM APIs into applications
• Experience with embeddings / vector databases / RAG pipelines
• Strong Git and collaborative development workflows
• Ability to operate independently in ambiguous environments

Most importantly:

• Strong engineering fundamentals
• High ownership mindset
• Comfort using AI tools to move fast
• Discipline to maintain structure and quality

Good-to-Have

• Experience with real-time streaming or WebSockets
• Kubernetes deployment experience
• Experience in a fast-paced startup or consulting environment
• Familiarity with agent frameworks or voice/multimodal systems

Screening Requirement

Please include:

• A portfolio of systems you’ve built (especially AI-enabled systems), and
• A short note explaining how you use AI tools in your development workflow.

We are specifically looking for engineers who lean into AI agents and coding assistants, but still understand architecture, performance, and clean code.

Job description:

Job Description .NET Developer, Amplifai Pune, India

Amplifai transforms AI potential into measurable business value, guiding organizations from strategic planning to execution. With deep expertise in AI product development, technical architecture, regulatory compliance, and commercialization, we deliver secure, ethical, and high-performing solutions. Having co-founded one of Europe’s most innovative AI companies, our team drives unparalleled growth for clients through cutting-edge technologies like GPT tools, AI agents, and modern frameworks. Join our new Pune office to shape the future of AI-driven innovation!

Amplifai is seeking a for a talented .NET Developer to join our newly established Pune office This is your chance to be part of a startup-like environment where you’ll help shape innovative, cloud-ready applications from the ground up. If you’re motivated to master new technologies, thrive in a collaborative setting, and want to make a mark in a company on the rise, we’d love to hear from you!

What You’ll Do:

Build and maintain modern applications using .NET Core, Web APIs, and C#.

Collaborate on scalable, cloud-based solutions with Microsoft Azure.

Design and optimize data workflows using SQL, Entity Framework Core, and smart database practices.

Integrate front-end frameworks like React or Vue for polished, user-friendly experiences.

Create and improve automation tools to streamline development and boost efficiency.

Ensure code is clean, scalable, and high-performing while working closely with a dynamic team.

Dive into the full development lifecycle—from brainstorming to deployment.

What You Bring:

5-10 years of solid experience in .NET development.

Expertise in .NET Core, Web APIs, and C#.

Strong skills in SQL, Entity Framework Core, and database design.

Hands-on experience with Microsoft Azure for cloud solutions.

Familiarity with front-end frameworks like React or Vue.

A knack for writing clean, efficient code and solving problems creatively.

A team-player attitude with a passion for learning and adapting.

What Sets You Apart:

Experience with automation tools (e.g., CI/CD pipelines, testing frameworks, or scripting).

Knowledge of modern DevOps practices or microservices architecture.

Comfort with Agile methodologies and fast-paced environments.

Job Type: Full-time

Work Location: In person

Responsibilities:

· Develop and maintain cross-platform mobile applications (Android and iOS) using Flutter framework.

· Implement robust and scalable solutions using best practices for state management (e.g., Provider, BLoC, or Riverpod) and architectural patterns (e.g., MVVM, Clean Architecture).

· Integrate with backend APIs (PHP/Laravel) to deliver seamless functionality.

· Collaborate with the design team to create engaging and user-friendly interfaces.

· Optimize application performance and ensure responsiveness.

· Write clean, well-documented, and testable code.

· Participate in code reviews and contribute to improving code quality.

· Troubleshoot and debug issues, and provide timely resolutions.

· Contribute to the continuous improvement of the development process.

· Mentor junior developers (if applicable).

Qualifications:

· 4+ years of experience in mobile application development, with a strong focus on Flutter.

· Deep understanding of Flutter framework, including state management, UI widgets, and asynchronous programming.

· Experience with integrating RESTful APIs.

· Solid understanding of object-oriented programming principles.

· Familiarity with version control systems (e.g., Git).

· Excellent problem-solving and debugging skills.

· Strong communication and collaboration skills.

· Experience with Firebase and Google Cloud Platform is a plus.

Experience in the healthcare domain is a plus.

Qualification: Doesn’t matter. Skills and experience do.

Objectives of this Role

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
• Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Collaborate, problem solve, and/or strategize upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
• Work with the sales and marketing team to drill customer references and develop case studies

Requisites

• 0-3 years of experience in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Readiness to travel to client location as and when required
•  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

Salary:

We highly value talent and experience. Competitive salary or better.

Any Specific criteria to look for in a candidate:

Work on brands as the face of the agency and contribute to the creation of digital experiences. Manage work efficiently, generate ideas collaboratively with the team, and have a passion for top-notch quality.

The Account Manager will work across multiple teams to drive engagement and ROI-led growth for the clients.

Job Description:

 - Creating a positive onboarding experience for new clients.

• - Manage daily activities and tasks for clients
• - Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• - Responding to clients' requests as they arise in real time
• - Maintaining an accurate record of all necessary documents pertaining to the brand.
• - Coordinate with various internal teams to deliver Creative, Data Analytics, Tech, As and Operational Services
• - Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• - Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
• - Ensure that projects/scope is completed on time 
• - Coach and support team members to help them meet departmental goals
• - Take responsibility for the quality of work, the accuracy of brief and the team’s output
• - Maintain weekly, fortnightly and monthly reports 
• - Meeting clients to discuss digital marketing strategy and report on progress
• - Keep ahead of industry’s developments and apply best practices to areas of improvement
• - Maintain an orderly workflow according to priorities
• 
  

BECOME A PEOPLE’S PERSON!

• - Exhibit strong leadership skills and motivate-inspire your team members
• - Stick to the client’s brief and the agreed process to deliver effectively
• - Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• - Be all ears to everyone around and mentor yourself  to get the best performance possible
• 
  

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way
• 
  

COMMUNICATE AND COLLABORATE!

• - Manage all business communications
• - Become a link for the internal team and make sure the process is consistently followed
• - Thrive on collaboration to create killer work
• 
  

SKILLS WE DESIRE

• - Develop and maintain existing client relationships.
• - Excellent organizational and time management skills.
• - Strong digital marketing ecosystem understanding
• - Strong analytical and problem-solving skills.
• - Effective communication skills.
• - A+ presentation skills
• - Natural attention to detail
• - Foresight

Hello,

Greetings for the day !!!

We are hiring "Operations & Logistics Executive" for one of the UK based online marketplace @ Bangalore !!!

Position: Operations & Logistics Executive

Introduction:

• It is an online marketplace which offers a refreshing new way to search and order fresh, authentic, and healthy home cooked food. 
• It offers a unified way for foodies to find home cooked food and a simple, intuitive way of selling home food for chefs.
• The service is live across the UK and is entering the Indian market

Below are details of the role:

• The operations person will work alongside both internal and external suppliers to ensure smooth and efficient operations
• Manage stock levels, ensure deliveries are dispatched on time
• Manage the working relationship with our logistics provider
• Monitor the routes and ensure they are being run most optimally while holding our logistics provider accountable for any delayed/missed deliveries
• Act as the operational contact between local operations, suppliers, and the logistics companies
• Good communicator in English, Kannada and Hindi

Experience: 2+ years

Work Mode: Hybrid

Working Days: Monday to Friday

Working Shift: General Shift

Location: HSR Layout, Bangalore

Thank You & Regards,

Shraddha Kamble

• Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.  
•  
• Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.  
• To know more visit https://elocitytech.com/" target="_blank">https://elocitytech.com/ 

• Responsibilities:  
• Determines technical feasibility of features or solutions by evaluating problem, customer requirements, possible solutions and technology requirements.  
• Exercises judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.  
• Create low-level design of modules of a software application through proper documentation and diagrams.  
• Develops software solutions by studying requirements, clarifying customer/user needs, analysing data and processes and following established software development practices and processes.  
• Develops proof of concepts for technical evaluation and early customer feedback  
• Updates and shares knowledge by studying state-of-the-art development tools, programming techniques, and computing technology; reading professional publications  
• Networks with internal and external personnel in own area of expertise.  

• Good command in JavaScript/TypeScript. Knowledge of Java/Python will be a plus.  
• Experience in Debugging/troubleshooting TypeScript code.  
• Experience in API development (REST/GraphQL etc)  
• Experience in development of Web and Mobile(android/iOS) applications  
• Exposure of Parallel and Asynchronous programming  
• Experience in writing Unit tests (Jest or any similar framework)  
• Should be proficient in relational Database concepts (Postgres etc.)  
• Knowledge of Non-relational Databases would be a plus.  
• Good Understanding of Object-Oriented Programming Concepts.  
• Good Understanding of Design Patterns.  
• Good command of Data structures, Algorithms and Complexity.  
• Good at problem solving and analytical skills.  
• Experience with Source Code Versioning systems (Git etc)  
• Understanding of Micro services Architecture would be a plus has context menu

Position description:

• Manage Network admin operations
• Responsible for Configuration and installation of various network devices and services (e.g. routers, switches, load balancers (Radware), firewalls (Juniper, Fortinet, Cyberoam), network access control
• Ensure network maintenance and system upgrades
• Accountable for – Network Performance and ensure system availability and reliability
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Proactive forecasting of Network capacity and utilization.
• Would handle issues like Production outages.
• Would handle incident and projects
• Good problem-solving skills
• Team mentoring and timely project delivery.

Primary Responsibilities:

• To ensure availability and uptime of On-premise and cloud network

Reporting Team

• Reporting Designation: Head - Site Reliability Engineering (ABL_SS_362)
• Reporting Department: Site Reliability Engineering (24777)

Required Skills:

• Well versed with network architecture and complex network design
• Well versed with firewalls, UTM features, IDS/IPS, WAF (Web Application Firewall), SSL Offloading
• Good hands-on with Layer 2 and Layer 3 topologies
• The key focus in Enforcing policy and regulatory compliance by maintaining the organization firewall infrastructure

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development