Customer Service Executive
Customer Service Executive
0 - 2 yrs
₹1L - ₹3L / yr
Mumbai
Skills
Communication Skills
Problem solving
Time management
language proficiency
Technical support
Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
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Please revert me back with your acknowledgement
Please find the below description about the role.
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Read more
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- Meeting agreed upon Sales targets and Sales Objectives.
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- Talk to new customers, follow up on past customer orders for tracking and checking on reports.
- A regular day involves making 4 to 5 subscription sales.
CANDIDATE REQUIREMENTS:
- Strong Communication skills with Multilinguistic skills.
- Strong Interpersonal skills, motivating and achieving.
- Passionate about a career in Sales.
- An influencer with consummate negotiation skills.
- Resilience and the ability to cope with rejection.
- Charismatic team player.
- A high degree of self-motivation and Ambition.
Read more
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort