Customer Service Executive

Core Responsibilities:

• Design & Development: Architect and implement scalable backend services and APIs using Python or Golang, ensuring high performance, resilience, and extensibility.
• System Ownership: Take end-to-end ownership of critical modules, from design and development to deployment and support.
• Technical Leadership: Conduct design and code reviews, enforce best practices, and mentor junior engineers to raise the team’s technical bar.
• Collaboration: Work closely with product managers, architects, and other engineers to translate business requirements into technical solutions.
• Performance & Reliability: Troubleshoot complex issues in production systems, identify root causes, and design sustainable long-term solutions.
• Innovation: Evaluate new technologies, contribute to proof-of-concepts, and recommend tools that can improve developer productivity.
• Process Improvement: Drive initiatives to improve coding standards, CI/CD pipelines, and automated testing practices.
• Knowledge Sharing: Document designs, create technical guides, and share insights with the broader engineering team.

Experience and Expertise:

• 4–7 years of backend development experience with Python or Golang.
• Strong expertise in designing, developing, and scaling microservices and distributed systems.
• Solid understanding of concurrency, multi-threading, and performance optimization.
• Proficiency with databases (SQL/NoSQL), caching systems (Redis, Memcached), and messaging systems (Kafka, RabbitMQ, etc.).
• Hands-on experience with Linux development, Docker, and Kubernetes.
• Familiarity with cloud platforms (AWS/GCP/Azure) and related services.
• Strong debugging, profiling, and optimization skills for production-grade systems.
• Experience with AI-powered development tools is a strong plus; familiarity with concepts like 'agentic coding' for workflow automation or 'context engineering' for leveraging LLMs in system design is highly desirable.

Skills:

• Strong problem-solving ability, with experience handling complex technical challenges.
• Ability to lead technical initiatives and mentor junior engineers.
• Excellent communication skills to collaborate with cross-functional teams and articulate trade-offs.
• Self-motivated, proactive, and able to operate independently while aligning with team goals.
• Passionate about engineering culture, quality, and developer productivity.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Nature of Experience: exposure to any of the sections in production i.e. Core Coil Assembly,

Separate Phase Assembly, Winding, VPD Ovening, Tanking

Responsibilities:

 Completion of shop floor loading & monitor closely productivity of workers.

 Ensure completion of daily production targets adhering to defined standards of cost, quality

and time

 Attend productivity meetings to discuss the discrepancies in the planned vs actual plan.

 Preparation of productivity reports based on throughput & timeliness for presenting the same

in productivity meetings.

 Undertake Production Planning and Control activities ensuring adherence to production

targets in terms of cost, quality, throughput & timeliness Coordinate with the technical

design (electrical and mechanical) function for a design review before the start of every work

order and for clarifications on design parameters during production

 Ensure material requisitions are raised on time to obtain the material from the stores team

 Ensure the adherence of the workers to the shift schedule.

 Drive discipline on the shop floor and maintain healthy industrial relations in coordination

with the HR function

 Drive a culture of continuous improvement in section of the production process

 Ensure appropriate training is been given to the winding team by conducting various training

sessions.

 Ensure all the documentation & statutory compliances are fulfilled in timely manner to

facilitate completion of all the audits.

 Identify production bottlenecks and ensure elimination of the same in coordination with the

engineering function

 Drive cost savings through cost effective utilization of resources, process improvements and

reduction in operational expenses / overheads

 Ensure all production related documentations / records are maintained and updated through

SAP

 Ensure compliance to SOP’s ,process flows and production protocol to ensure minimum

deviation from specifications

About The Organisation

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role and Responsibilities:

● The role requires one to assist the professors.

● Manage class scheduling and logistics.

● Serve as the primary point of contact for students and faculty regarding academic matters.

● Oversee day-to day operations within the academic department, ensuring efficiency and adherence to established protocols.

● Monitor resource utilization and identify opportunities for optimization and cost-efficiency.

● Work on improving daily processes by monitoring processes on the ground.

● Ensuring the faculty is delivering the content as per company standards.

● Responsible for aligning academic standards, curriculum, and teaching methodologies.

● Collaborate with academic leadership, faculty members, and other stakeholders to develop and implement initiatives aimed at enhancing the overall academic experience.

Qualifications:

• Bachelor's degree, often in education, administration, or a related field.
• 2+ years of teaching experience in an educational setting, providing a solid foundation in classroom management.
• Excellent communications and interpersonal skills.
• Ability to manage multiple tasks and handle administrative duties effectively, ensuring smooth operations within the academic environment.

Role: HCM Oracle Cloud Implementation

JD:

Expereince in Data extraction from Oracle HCM EBS and Data load through HDL in Oracle HCM cloud

•            Experience on multiple full lifecycle Oracle Fusion ERP Cloud implementation projects or similar ERP/SaaS/in-house applications

•            Required to have at least 3 to 4 full life cycle implementation experience in Oracle Recruitment Cloud or similar Cloud products

•         Experience in configuring workforce compensation plans
•        Experience with creating compensation change statement and should be able to create security roles
•        Experience in HDL and fast formula

•            Experience working with global users and teams

•            Work with business users and identify business requirements, conduct CRP workshops, etc.

•            Work with offshore team

•            Confirm unit testing of reports, interfaces, data conversion and extensions (workflow, triggers, forms, etc.)

•            Support solution validation in the phases of SIT, UAT and Go Live

A.P.T Portfolio, a high frequency trading firm that specialises in Quantitative Trading & Investment Strategies.Founded in November 2009, it has been a major liquidity provider in global Stock markets. 

As a manager, you would be incharge of managing the devops team and your remit shall include the following

• Private Cloud - Design & maintain a high performance and reliable network architecture to support  HPC applications
• Scheduling Tool - Implement and maintain a HPC scheduling technology like Kubernetes, Hadoop YARN  Mesos, HTCondor or Nomad for processing & scheduling analytical jobs. Implement controls which allow analytical jobs to seamlessly utilize ideal capacity on the private cloud. 
• Security - Implementing best security practices and implementing data isolation policy between different divisions internally. 
• Capacity Sizing - Monitor private cloud usage and share details with different teams. Plan capacity enhancements on a quarterly basis. 
• Storage solution - Optimize storage solutions like NetApp, EMC, Quobyte for analytical jobs. Monitor their performance on a daily basis to identify issues early.
• NFS - Implement and optimize latest version of NFS for our use case. 
• Public Cloud - Drive AWS/Google-Cloud utilization in the firm for increasing efficiency, improving collaboration and for reducing cost. Maintain the environment for our existing use cases. Further explore potential areas of using public cloud within the firm. 
• BackUps  - Identify and automate  back up of all crucial data/binary/code etc in a secured manner at such duration warranted by the use case. Ensure that recovery from back-up is tested and seamless. 
•  Access Control  - Maintain password less access control and improve security over time. Minimize failures for automated job due to unsuccessful logins. 
•  Operating System  -Plan, test and roll out new operating system for all production, simulation and desktop environments. Work closely with developers to highlight new performance enhancements capabilities of new versions. 
•  Configuration management  -Work closely with DevOps/ development team to freeze configurations/playbook for various teams & internal applications. Deploy and maintain standard tools such as Ansible, Puppet, chef etc for the same. 
•  Data Storage & Security Planning  - Maintain a tight control of root access on various devices. Ensure root access is rolled back as soon the desired objective is achieved.
• Audit access logs on devices. Use third party tools to put in a monitoring mechanism for early detection of any suspicious activity. 
• Maintaining all third party tools used for development and collaboration - This shall include maintaining a fault tolerant   environment for GIT/Perforce, productivity tools such as Slack/Microsoft team, build tools like Jenkins/Bamboo etc

Qualifications 

• Bachelors or Masters Level Degree, preferably in CSE/IT
• 10+ years of relevant experience in sys-admin function
• Must have strong knowledge of IT Infrastructure, Linux, Networking and grid.
• Must have strong grasp of automation & Data management tools.
• Efficient in scripting languages and python

Desirables

• Professional attitude, co-operative and mature approach to work, must be focused, structured and well considered, troubleshooting skills.
•  Exhibit a high level of individual initiative and ownership, effectively collaborate with other team members.

APT Portfolio is an equal opportunity employer

• Developing, recording, and maintaining cutting edge web-based PHP applications on portal plus premium service platforms
• Building innovative, state-of-the-art applications and collaborate with the User Experience team
• Ensuring HTML, CSS, and shared JavaScript is valid and consistent across applications
• Preparing and maintaining all applications utilising standard development tools
• Utilising backend data services and contributing to increasing existing data services API
• Leading the entire web application development life cycle right from concept stage to delivery and post-launch support
• Conveying effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
• Documenting the development process, architecture, and standard components
• Coordinating with co-developers and keeping project manager well informed of the status of development effort and serving as a liaison between development staff and project manager
• Keeping abreast of new trends and best practices in web development

Stylopay is one of the few companies globally who offer a payment platform, pre- integrated with the payment ecosystem, as a service to businesses. They have global issuance capabilities through partnerships with Issuers in Europe/UK, South East Asia and Middle East, payment processors and KYB/KYC/Risk service providers. IBAN, Wallet and Pre-card card programs are live in geographies across Europe and Asia.
To augment our Operations, we require a resource with experience in generating reports from IT production environment, preferably in financial domain. She/he should have strong problem solving, analytical and communication skills (verbal and written). She/he should be an excellent team player, with ability to work in a global team and with deadlines.

Primary responsibilities:-

1. Ensure timely delivery as per the product plan.
2. Track implementations across clients and ensure delivery in coordination with the technology team.
3. Highlight Risks in the project, to ensure everyone understands overall risk.
4. Manage the QA process, to help iterate on the products.
5. Manage project scope and changes. Ensure that the project is within the scope, schedule, budget and quality standards.
6. Coach, the mentor, motivate and supervise the project team. Delegate tasks and responsibilities to appropriate personnel.
7. Keep detailed track of projects and share updates with clients.
8. Manage client expectations for projects. 9.Customer visits.

Skills required:-

1.Should have good knowledge of any technology
2.Good experience in customer management and people management.
3.Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously.

1. Experience with enterprise products is desirable
2. Experience in banking and finance domain is a bonus
3. Client facing experience in the role of a project manager.

Desired experience:-

Should have handled small/medium projects in the past.
Prepare product and project plans in coordination with the sales team and tech team.
Should have worked with technical architects and developers and understands the terminology and concepts.
Proven ability to demonstrate a drive for results and accountability of business needs.
Experience of 3-4 years in Project Management
2-3 years in a PMO role
Overall experience of 6-8 years
Preferably from Product Organisations. But not a must.
Experience in preparing and reviewing Project Plans
Understanding of project governance and process compliances
Deep understanding of Project tracking and Risk assessment.
Experience of preparing Project reports, Snapshots, MIS.
Good team player - as he/she will need to work closely with PMs and other internal teams.