Customer/L1 Support Executive

Job Title: QA Tester – Security & Vulnerability Testing

Experience: 3+ Years

Location: Gurugram (6 Days WFO)

Job Summary :

We’re seeking a QA Tester with strong experience in Vulnerability and Security Testing.

The ideal candidate will perform manual and automated penetration testing, identify security flaws, and work closely with development teams to ensure secure, compliant applications.

Key Responsibilities :

• Perform vulnerability assessments on web, mobile, and cloud apps.
• Conduct tests for OWASP Top 10 issues (e.g., SQLi, XSS, CSRF, SSRF).
• Use tools like Burp Suite, OWASP ZAP, Metasploit, Kali Linux, Nessus, etc.
• Automate security testing and integrate with CI/CD (Jenkins, GitHub, GitLab).
• Test and secure APIs, including auth mechanisms (OAuth, JWT, SAML).
• Ensure compliance with ISO 27001, GDPR, HIPAA, PCI-DSS.

Requirements :

• 3+ Years in QA with a focus on Security/Vulnerability Testing.
• Experience in manual & automated security testing.
• Knowledge of scripting (Python, Bash, JS).
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Bonus: Certifications like CEH, OSCP, Security+, etc.

Job Description: Sales Engineer

1. Identify and develop new business opportunities for electrical equipment

in industrial and commercial sectors.

2. Build and maintain strong customer relationships to drive repeat and

referral business.

3. Understand customer technical requirements and provide appropriate

product solutions.

4. Conduct product presentations, demos, and negotiations to close sales

effectively.

5. Coordinate with the technical and service teams for installation and after-

sales support.

6. Achieve monthly and quarterly sales targets as assigned by the

management.

7. Prepare sales forecasts, reports, and market intelligence data.

8. Attend industry events, exhibitions, and customer visits to promote

product visibility.

9. Ensure timely follow-up on inquiries and maintain accurate records in

CRM.

10. Stay updated on competitor activities, market trends, and new

technologies.

Industry : Electrical Equipment Manufacturer

Full job description

The candidate will be an integral part of the SEO team and will be responsible for the following:

Link Building: Build high-quality backlinks from authoritative and reputable websites.

Content Promotion: Distribute the content on various external platforms to drive traffic and attract backlinks.

Guest Posting: Create and publish articles on third-party websites, including backlinks to our site.

Tool Utilization: SEMrush, Ahrefs and other tools to analyze and monitor competitor backlink profiles.

Local SEO: Enhance business visibility by optimizing listings and directories for local search

results.

Competitor Analysis: Examine and assess competitor off-page SEO strategies to gather valuable insights.

Performance Tracking: Track and evaluate the performance of backlinks and overall SEO metrics.

Reporting: Generate and deliver comprehensive reports on off-page SEO activities and their outcomes.

Job Types: Full-time, Permanent

Pay: ₹20,000/- - ₹40,000/- per month

Schedule: Day shift

Experience:

Backlink Building: minimum 6 months

Work Location: In person

Contact:

Mesotek Technologies Pvt. Ltd.

212, Central Facility Bldg II, APMC Market II,

Sector 19, Vashi, Navi Mumbai

Key Responsibilities:

• Client Acquisition: Identify and pursue new business opportunities in the residential sector.
• Sales Presentations & Proposals: Meet with potential clients to present our interior design services, create proposals, and close sales.
• Market Research: Stay up-to-date on industry trends and market conditions to identify new opportunities.
• Collaboration: Work closely with the design team to ensure that client expectations are clearly communicated and met.
• CRM Management: Maintain accurate records of client interactions and sales activities in the CRM system.
• Product Knowledge: Develop a deep understanding of our design offerings, materials, and services to effectively present solutions to clients.

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

10) Handling a team of 15-20 members.

As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:

• Take ownership and be responsible for what you build - no micromanagement
• Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.

Skills Required :

• Minimum 1 years experience in iOS Development
• Minimum 6 months or 1 year of experience in Native Mobile Development
• Minimum 6 months or 1 year of experience in React-Native/Flutter framework
• Should be thorough with different architectures used in Mobile Development
• In-depth knowledge and understanding of Android/iOS framework:
• Multithreading concepts
• Persistent data storage
• Rest APIs Implementation
• Should know the internals of the mobile build and distribution processes
• Ready to learn and develop in any cross-platform frameworks
• Should be able to capture bottlenecks and improve them without or little supervision
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

Good to Have:

• Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
• Experience in working and shipping SDKs/plugins

• Provide strategic consulting on people and organization development strategies in support of the business objectives.
• Be an expert on people challenges - especially talent, performance and change
• Partner with India HR lead for all Merger and Acquisition activities (policies, process, payroll, compensation and benefits harmonization, compliance, entity and benefit integration, site consolidation, employee integration and culture alignment)
• Providing ideas and challenges to management teams and acting as a catalyst for change through process design and approaches that results in transformation.
• Evaluate and analyze issues, patterns, and trends to provide proactive insights for HR solutions.
• Drive compensation programs locally by collaborating with corporate compensation team
• Collaborating with the corporate HRBP on BU related activities
• Partner and lead projects which has business impacts.
• Investigate and resolve complex employee relations issues and address grievances.
•  

• High degree of integrity, business acumen and resilience.
• Ability to thrive in an ambiguous, fast paced and rapidly changing environment.
• Self-driven, ability to set high personal goals and work independently
• Ability to organize, multi-task, prioritize tasks and deliver quick results.

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support