Customer/L1 Support Executive

Responsibilities:

• Design and develop strong analytics system and predictive models
• Managing a team of data scientists, machine learning engineers, and big data specialists
• Identify valuable data sources and automate data collection processes
• Undertake pre-processing of structured and unstructured data
• Analyze large amounts of information to discover trends and patterns
• Build predictive models and machine-learning algorithms
• Combine models through ensemble modeling
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams

Requirements:

• Proven experience as a seasoned Data Scientist
• Good Experience in data mining processes
• Understanding of machine learning and Knowledge of operations research is a value addition
• Strong understanding and experience in R, SQL, and Python; Knowledge base with Scala, Java, or C++ is an asset
• Experience using business intelligence tools (e. g. Tableau) and data frameworks (e. g. Hadoop)
• Strong math skills (e. g. statistics, algebra)
• Problem-solving aptitude
• Excellent communication and presentation skills
• Experience in Natural Language Processing (NLP)
• Strong competitive coding skills
• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or other quantitative field is preferred

Key Responsibilities:

• Identify, contact, and manage vendors to ensure timely procurement of materials.
• Generate and process Requests for Quotations (RFQs); coordinate vendor confirmations and responses.
• Create and manage Purchase Orders (POs) and Proforma Invoices (PIs) with accuracy.
• Monitor inventory levels and coordinate material availability to prevent shortages or excess.
• Maintain accurate documentation of procurement records—contracts, invoices, delivery notes, and orders.
• Conduct quality checks during incoming inspections to ensure material compliance and standards.
• Coordinate with vendors for quality certificates, compliance documents, and regulatory adherence.
• Collaborate closely with internal engineering, production, and finance teams to align procurement activities with project goals.

A proficient, independent contributor that assists in technical design, development, implementation, and support of data pipelines; beginning to invest in less-experienced engineers.

Responsibilities:

- Design, Create and maintain on premise and cloud based data integration pipelines. 
- Assemble large, complex data sets that meet functional/non functional business requirements.
- Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
- Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources.
- Build analytics tools that utilize the data pipeline to provide actionable insights into key business performance metrics.
- Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.
- Create data pipelines to enable BI, Analytics and Data Science teams that assist them in building and optimizing their systems
- Assists in the onboarding, training and development of team members.
- Reviews code changes and pull requests for standardization and best practices
- Evolve existing development to be automated, scalable, resilient, self-serve platforms
- Assist the team in the design and requirements gathering for technical and non technical work to drive the direction of projects

Technical & Business Expertise:

-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP) 
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)

The Risk team is responsible for overall risk framework and strategy for the organization. The team develops various risk models, arrives at various sector reports from a risk perspective and provides in depth analysis and recommendation around risk profiles of various clients.

In this role, the person is responsible for playing a leadership role in the Risk function to identify, assess, monitor and make timely and measured judgments on all current and potential future risks faced, in order to protect the organization’s interest, assets and reputation of the group along with growing shareholder value and profitability.

Responsibilities

• Manage risk for the retail and wholesale portfolio. Should have managed organization level Risk Policies, Credit Underwriting and Collection functions.
• Manage risk framework for the organization - including updating, establishing new risk management mechanisms, to identify, assess, monitor, measure and control a broad spectrum of risks. Ensure all policies and frameworks are kept updated and deployed to the optimum level.
• Develop continuous monitoring and improvement of the quality of the organization's credit and lending portfolio through credit policy direction and implementation.
• Possess a complete understanding the business. Evaluate, improve, and monitor the business, including assisting in reporting to the Board and Board Committees and providing leadership in the effectiveness of credit risk management controls, systems, and processes across the organization.
• Lead and mentor a team of analysts.

• Possess 7+ years of relevant experience in financial services industry in a risk role.
• Exposure to both wholesale and retail risk in a banking environment will be preferred. Some experience in a business / sales role within the banking / NBFC space will be an added advantage.
• Should have held a position of authority in terms of allocation and appropriating limits.
• Sector understanding in financial institution space and good knowledge of interpreting financial trends.
• High proficiency in Python and SQL/NoSQL.
• Experience with big data and cloud computing e.g., PySpark, data lake is a plus.
• Outstanding written, verbal and interpersonal communication skills.
• Ability to speak at various levels of an organization (CXOs to analysts).
• Have demonstrated resilience – stayed with companies and taking businesses to scale, have preferably not ‘hopped jobs. Strong organizational skills and excellent follow-through.
• Present / articulate / position an idea compellingly and ability to work in a fast-paced dynamic environment.
• Excellent communication and presentation skills.
• Takes personal ownership; Self-starter; Ability to drive projects with minimal guidance and focus on high impact work.
• Learns continuously; Seeks out knowledge, ideas and feedback.

Syook is an established startup headquartered in Bengaluru, working in the B2B space. We are currently on the path of high growth and productivity, and great culture building (because we know the two go hand in hand)! We are looking for folks who will ask questions like why/why not, what can I do to make this better, how can I help the company and most importantly, what can the company do to help you.

Our flagship product Syook InSite allows businesses to visualize their operations, providing information that can easily translate into measurable impact on the bottom-line. InSite is an Industrial Internet-of-Things (IIoT) solution that uses Bluetooth Low Energy (BLE) beacons to generate highly-accurate location data of all your resources (both assets and people), at much lower costs than https://syook.com/rfid-vs-ble-vs-uwb-vs-wi-fi/">comparable technologies. The result: Quick RoI and Improved Operational Performance. It’s Industry 4.0, ready for deployment!

First and foremost, we're looking for people who are excited about what we're doing -- you don't need to know anything about IoT, but should be excited to learn. We're building in an entirely new space, so you'll be able to use creativity to help us solve problems and delight our customers.

Our product stack is MERN (React, Node + Express, MongoDB) with a few services also written in Java and Go and we use React Native on mobile.

We’re looking for someone who has always loved to be on the creative side of things and enjoys creating user experiences that are inviting, intuitive and impactful. You must enjoy designing the layouts of the product, the navigation and the complete look and feel of it. 

A day in your role will involve any of the following (or a combination):

• Develop new user-facing features
• Build reusable UI components and libraries for future use (for web and mobile)
• Ensure the technical feasibility of UI/UX designs
• Optimize application frontend (web and mobile) for speed and scalability
• Ship out bug free code using TDD
• Work towards more stability & scalability of the frontend
• Understand the requirements and give adequate time estimates for the features
• Coordinate with QA for every feature and make sure releases are bug free

This list is not exhaustive at all, and you'll have a lot of autonomy over your work.

This is a full time position based out of Bengaluru with the option of working remotely few days of the week. During the interview, you'll be able to share what you're most interested in.

1. We're working to solve a massive global problem and help organizations be more competitive. We love solving problems using technology and are bridging a massive gap in the operations excellence domain.
2. We're small, so you'll be able to contribute efficiently and without bureaucracy. You'll quickly have responsibility over big areas of our product.
3. Our team has a wide range of experiences (Oilfield, Telecom, Psychology PhD, etc.) and are excited to learn from you, too.
4. You'll be able to work independently and set your own schedule. We don't micromanage and will help you do great work. We trust our people and believe that each person here puts their best foot forward.
5. We'll mould your role to shape a career you're excited about. We care a ton about your satisfaction and job happiness, and will help prep you for whatever you're looking for in the future.
6. We work hard and also highly value balanced work/life. We care about family and your own personal development, and don't expect for you to be always engaged with work.

1. We're small (35+ people in the company now), so if you like more established companies, it's not (yet) the right time. You'll help build our company's culture.
2. Since we're an early stage startup, projects and priorities may shift.
3. Our customers love us, and there's a lot we can improve. It's a great place to be, but it means there's some jank. (Nothing too scary! 😃)
4. We can't (yet) provide constant close mentorship for junior developers. As we grow, we'll get a lot better at this.
5. Since you'll have a lot of responsibility and creativity over projects, they may not be defined perfectly initially. You'll be expected to bring your own experience and perspective to help us do the right things, and raise flags if you think we should do things differently.

None of these are requirements, but do describe the kinds of people that we think would be most effective at Syook right now.

1. Love thinking broadly about problems and thinking creatively about how to solve them efficiently.
2. Happy to try things out to validate new features, and move on if they no longer solve a problem.
3. Excited for a front-row seat into a fast growing, early stage company. Things will change a lot!
4. Enjoy thinking through trade-offs, with both mindfulness of short-term needs and our long-term direction.
5. Happy writing documentation so that others can ramp up super easily and you're never a single-source-of-failure. We're a bit too small to have silos.
6. You are driven and care about doing a good job and improving your craft.
7. You have a growth mindset, can keep up with the latest technology changes and trends and suggest enhancements based on these 
8. Most importantly, you’re the kind of person who is friendly, approachable, ready to help others and personally driven to put your best foot forward.

Technically these are some of the things we would like for you to have to be able to contribute effectively in this kind of a position:

1. You are fluent working with client-side scripting and JavaScript frameworks, in particular React and React Native along with state management libraries like Redux. 
2. You are proficient in understanding of web markup, including HTML5, CSS3
3. You have knowledge of developing mobile apps 
4. You can write non-trivial programs in Javascript
5. You can write clean, modular code in either Object-Oriented style or Functional style
6. You are comfortable with Test Driven Development
7. You are fluent in using the tools of the trade: Testing, Editors, Git, Command line, Slack

Apart from the above it would be a plus if you also have

• Knowledge of Docker
• Open source contributions 

Since we're an early-stage startup, we constantly have to ask "what gets the most value, cheaply, to validate our assumptions?" We build some things to last a long time, and others as prototypes.

We use linting, e2e testing, CI CD, observability logging, and production probers. We've documented both our web and mobile apps so that you should be able to get started easily—and if you need help, we'll absolutely improve our docs—and contribute your first day.

We recognize the value of maintainability and keeping our developer experience nimble. Our sprints are for 2 weeks and we push releases to production as per this schedule.

You'll help push us to be our best, and we're excited for recommendations and insights you have as you join. You'll be an owner and contribute towards how we work.

We want you at your best, and won't be giving you gotcha-style algorithms questions. We want to get to know you, hear about what you're interested in, and learn about what you hope to do in the future.

You'll first talk to Sarlaksha or someone from the People Services team (over phone or video) and won't need to prepare anything in advance. The goal of this conversation is to get to know you and mutually explore if we might be a good fit for each other. You'll learn more about Syook and have a chance to ask any questions about our company, team culture, and product.

The conversation will also revolve around your technical experience. We'll talk about frameworks you've used, how you make technical decisions, types of problems you like to solve, etc. You won't need to prepare anything in advance.

This is primarily used to get a better feel for your experience, how you work, and where you may fit in. It'll be used to design the rest of the interview process.

Through this and the next steps, you'll meet more people in the company so we can get to know each other.

Everyone has different strengths, and we want you to do your best. Our goal is for you to clearly demonstrate your technical aptitude. We're open to accommodating what would work best for you.

We can choose mutually between several different options:

1. A live pair coding session where we'll work through some problems.
2. Working through similar problems independently as a take home challenge.
3. Presenting any previous work you've done (example: open source, side project, or even another interview you did).

We will talk to a few people you've worked with before to learn more about how we can best work with you. We expect to hear great things, so this is primarily so we can work with you as effectively as possible.

• Partnering with leaders in resource planning, allocation and drafting the manpower plans for the company
• Collaborating with Hiring Managers to design and implement optimal sourcing strategies against the manpower plan requirements
• Direct sourcing covering all sourcing channels - internal mobility, referrals, advertised search, on-line job boards, networking, research, company website and search engines
• Identifying the sources for hiring that are cost efficient, highly effective with fast turnaround time
• Partnering with the business leaders on creating strong assessment mechanisms for recruitment
• Deploying assessment tools in the interviews to ensure that talent that is taken forward is as per org/ business requirements
• Handling all Recruitment operations (Sourcing, interview scheduling, coordination etc)
• Creating regular recruitment reports / trackers to gauge the health of manpower planning and recruitment related processes
• Creating Job Descriptions & specifications with respect to hiring
• Staying connected to consultants, vendors, industry peers & internally with business leaders at all points to ensure relevant and timely information flow
• Gathering real time market intelligence on people, compensation, related trends and movements
• Compensation benchmarking - internal and external
• Handling salary negotiations and ensuring the compensation offered takes into account the market trends and internal parity

Desired Candidate Profile

• Masters with specialization in HR
• Certification as Assessor
• Awareness of the placement process across Tech and Non-Tech Institutions
• Knowledge of recruitment and assessment tools
• Understanding of competency based assessments
• Exceptional excel skills
• Financial literacy of P&L and balance sheets
• Planning and organizing skills
• Strong process orientation
• An inclination for documentation & frameworks
• Strong communication Skills
• Strong Interpersonal Skills
• Ability to multitask

Due to a promotion in our team, we are hiring another business development manager to take over a mix of existing accounts and new sales territory. To excel in this role you should be an active listener, have a compelling sales personality, and a hunger to chase and close new business from cold calls and inbound warm leads.

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Finding and developing new markets and improving sales.
• Attending conferences, meetings, and industry events.
• Developing quotes and proposals for clients.
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.

• Bachelor’s degree in business, marketing or related field.
• Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.

About the Role

We, at upGrad, believe in giving ownership and responsibility to each one of the team members. As an iOS Developer, you will be a part of the iOS app development team and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code.

Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Roles & Responsibilities

• Own end to end development and operations of high-performance software development team.
• Design the architecture and deliver clean, testable, and scalable code 
• Participate in requirement gathering and display a strong sense of ownership and delivery 
• Maintain high standards of software quality within the team by
• Participating in regular peer-reviews of solution designs and related code 
• Provide technical leadership to teammates through coaching and mentorship.

Skills Required

• Minimum 6 years of strong iOS development experience with at least 2 Apps Published on App Store of Enterprise Platform.
• Strong Swift concepts along with OOPS, Computer Science fundamentals, Memory Management, App Profiling experience.
• In depth understanding of frameworks like UIKit, Foundation classes, AutoLayout, Core Data, Networking, Collections, GCD, ARC.
• Solid understanding to write modular code, template based programming which is Unit testable (Critical Requirement)
• Solid understanding of iOS architectural patterns especially VIPER (and MVVM) and their importance in scalable software development process.
• Prior understanding of Git (must have), JIRA, Trello, Confluence, etc
• Experience in iOS UI creation using Storyboards, XIB and Code.
• Experience with standard libraries like RxSwift, Swinject, Alamofire, etc.
• Good written and verbal communication.
• Ability to collaborate with multiple teams to work on different phases of the project.
• Knowledge about App Store, publishing an app and the common rejection reasons.