Customer/L1 Support Executive

Our client is an early stage well funded startup in Bangalore co - founded by the product heads of curefit. They are building a first-of-its-kind, lifestyle health product for Women in India. They believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India.

 

Responsibilities

• Design and build highly reliable, scalable and performant infrastructure for media heavy workflows.
• Own large technical deliverables and execute in a structured manner.
• Take the accountability of the overall health of the infrastructure you build.
• Platformize components as libraries, utilities and promote reuse.
• Be able to conceptualize and develop prototypes quickly.
• Lead by example, mentor and guide team members on everything from structured problem solving to development of best practices.

Requirements

• 4 to 10 years of industry experience in software engineering with at least 4 years in Video, Audio & Image processing and streaming technologies.
• Deep expertise with various codecs, compute efficiency, streaming protocols and network topologies for media heavy workflows.
• Deep understanding of your tools: Languages, frameworks, libraries and systems.
• Experience with abstracting requirements into frameworks.
• Hungry to learn, share knowledge, and enjoy mentoring others.
• Data driven, having customer empathy, striving to build best of class, performant services.

In this role, you will be responsible for building world-class technology products and platforms that are at the forefront of the technology revolution in the Indian healthcare ecosystem. You are someone who insists on the highest standards for quality, maintainability, and performance.

About Pocket FM
It’s an amazing time to join Pocket FM as we continue shaping the future of audio entertainment both in India and globally. We are India's leading audio OTT platform with the largest collection of podcasts and audiobooks across a wide variety of genres and languages; and making our entry to the global audience. We are reimagining the traditional radio to build an internet-scale platform to bring together communities to share stories and spread knowledge. Our mission is to give voice to stories and wisdom.
Pocket FM has grown to 40Million + users with deep engagement of 3 billion+ minutes per month. We are a Series C funded start-up backed by some of the marquee investors like Tencent, Lightspeed, and
others Design at Pocket FM isn't one discipline working in isolation. Instead, we work in unison with every other team, infusing our user-centered and technology-empowered strategy across all areas of the
business. We value being close to the people we serve, so we embed our experts across business units and work with them as one. We still share design standards and systems across our community, things like
common tools, design, and language. But to create a truly cohesive experience for our users across products and platforms, we're all about collaboration.

Product Design -
Product Designers focus on delivering the best experience for listeners, creators, across all of ourproducts. We bring fulfillment and value to listeners and creators and make it easy for people to enjoyPocket FM daily, exactly how they want.

Design for scale -
Our experts create the technology that enables Pocket FM to learn quickly and scale easily. We build the frameworks, capabilities, and platforms needed to welcome the world's listeners, supporting
rapid growth in our users and business.

UX Writing -
Here at Pocket FM, UX Writing is part of Design. We specialize in intuitive user-centered content strategy and microcopy, but our work doesn't end there. We partner with design, tech, and product to create cohesive experiences with a consistent voice, ensuring we always sound like

About the Role -
We're looking for a UI/UX Designer to develop new and improve existing features and experiences for our products . You'll craft a strategy rooted firmly in user insights that paint an exciting vision of the future, and deliver on that vision through effective planning, interaction design, visuals, and
prototypes, you will be making our products more user-friendly and intuitive to attract and retain customers.
As the team responsible for Pocket FM, we build both consumer-facing and business products for various platforms. You will be part of the design team that combines interfaces and workflows and enhances user experience.
In this role you will be designing products and experiences that meet people's needs, You should be an analytical and creative designer who is able to grasp user needs and solve problems.

Responsibilities -
● Understand product specifications and user psychology
● Understand product specifications and user psychology
● Conduct concept and usability testing and gather feedback
● Creating personas though user research and data
● Gather and evaluate user requirements in collaboration with product managers and engineers
● Define the right interaction model and evaluate its success
● Develop wireframes and prototypes around customer needs
● Illustrating design ideas using storyboards, process flows and sitemaps
● Find creative ways to solve UX problems (e.g. usability and findability )
● Create elegant UI designs and high fidelity prototypes
Requirements -
● Proven experience as a UX designer, UI Designer or similar role
● Strong portfolio of design projects
● Background in project management and research
● Familiarity with interaction design and information architecture
● Proficient in Design software ( e.g. Figma, XD or sketch ),
● Problem solving aptitude
● Analytical mind with a business acumen
● Team spirit; strong communication skills to collaborate with various stakeholders
Good time-management and product management skills
Knowledge of front end development in Web, Android and/or iOS is a plus.

Strong understanding of JavaScript language.
Strong understanding CSS frameworks 
Has strong understanding of HTTP protocol and can integrate UI with RESTful APIs

Good attitude, Amazing workplace, blah blah balh

We are looking for innovative and enterpreneurial individuals who thrive on solving complex problems and want to build innovative products. We are looking for candidates with the following qualifications: Would prefer candidates with 4+ years of experience in development Good knowledge of MVC and other design patterns Good understanding and hands-on development experience in HTML/HTML5, CSS, Javascript, jQuery Must be familiar with Object Oriented Design concepts Experience of working with Angular.js and/or Backbone, Ember, Knockout, requireJS 2+ years of experience with relational and SQL based databases like MySQL as well as NoSQL based databases like MongoDB and CouchDB. Exposure to UI /JS / CSS frameworks such as LESS / SaaS, BootStrap etc Expertise in producing cross browser compatible code and strong ability to troubleshoot JS / browser issues

We are buildign the cutting edge app for virtual reality