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Customer/L1 Support Executive
Customer/L1 Support Executive
Hipla By InVentry's logo

Customer/L1 Support Executive

Kalyani M's profile picture
Posted by Kalyani M
1 - 4 yrs
₹1L - ₹5L / yr
Remote only
Skills
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Hipla By InVentry

Founded :
2019
Type :
Products & Services
Size :
0-20
Stage :
Raised funding

About

Hipla's goal is to improve the experience of a billion+ people at their workplaces every day From Advanced video analytics to Security and access control, we've built a 360* tool kit for facility management, HSE (health safety and security) protocols.
Read more

Company social profiles

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Shubham Vishwakarma

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