Customer/L1 Support Executive

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.
• Extreme Ownership: We own our work and its outcomes, fully.
• Proactive Collaboration: Teamwork elevates us all.
• Pursuit of Mastery: Continuous growth drives us.
• Effective Feedback: Honest, constructive feedback fosters improvement.
• Client Success: Our clients’ success is our success.

Experience Level

This role is ideal for engineers with 5+ years of hands-on software development experience, particularly in ReactJS, HTML, and CSS.

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!

What You'll Do

• Write Tests First: Start by writing tests to ensure code quality
• Clean Code: Produce self-explanatory, clean code with predictable results
• Frequent Releases: Make frequent, small releases
• Pair Programming: Work in pairs for better results
• Peer Reviews: Conduct peer code reviews for continuous improvement
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines
• Never Stop Learning: Commit to continuous learning and improvement

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
• And More: Extra perks to support your well-being and professional growth.

Requirements

• 3+ years of experience in ReactJS, HTML, and CSS
• Highly recommended: Experience with Chrome Extension development
• Bonus: Exposure to Node.js and Next.js
• Strong problem-solving attitude and a bias for action
• Familiarity with Agile and eXtreme Programming methodologies in a continuous deployment environment
• Interest in mastering technologies like web frameworks, TDD, CI tools, and performance optimization
• Working knowledge of source control, writing user stories, and technical documentation

Benefits

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Role : Technical Developer

Experience : 6 - 9 years as SAP R3 Technical Developer

Skillset: 

·      Work experience in ABAP(RICEF),  

·      Experience in S-Note Implementation 

·      Expertise in DDIC objects( Tables, Structures, View, View Cluster) 

·      Expertise in debugging 

·      Experience in IDOCs 

·      Experience in BADI implementations, RFC 

·      Experience in Requirement routines, User Exits Enhancements 

·      Very good knowledge on SD module flow(VOFM , Output determination, Pricing) ,  

·      Hands-on experience in OO ABAP 

·      Good knowledge/ experience in O-data Services 

·      Work Experience/ good knowledge of Web-services/ Proxy 

·      Knowledge on Eclipse 

·      Using ABAP 7.5 syntax, ATC and Performance tuning techniques 

  (SM 12)  

·      Good to have knowledge on ADOBE 

·      Good to have S4 transformation knowledge

Position Overview:

We are seeking a highly skilled and motivated Identity and Access Management (IAM) Developer/IAM Engineer to join our dynamic team. The successful candidate will be responsible for designing, implementing, and maintaining robust IAM solutions that ensure secure access to our systems and applications. This role involves collaborating with various teams to understand their requirements and deliver scalable and efficient IAM systems.

Key Responsibilities:

• The technical developer must comprehend and implement customization based on specifications in business requirement documents or sprint tasks.
• They should review the solution with the business analyst before presenting it to external stakeholders or deploying it to any production environment.
• All customizations, fixes and tests are correctly documented with all related scenarios, evidence and stored in the corresponding folders/ tools.
• All deployments must adhere to application factory guidelines and be validated by team members.
• Developers are responsible for productive system deployments using the ‘4 eyes principle’, ensuring dual verification. Accurately and methodically complete all required information in predefined templates for cutover plans, system testing, UAT, change requests, and application team communications as instructed.
• Comprehend existing template content, make necessary updates, ensure team alignment, and address issues before submitting to the application team for review.
• Maintain frequent communication with team members to report progress, ensure alignment, and promptly address any issues or blockers encountered.
• Prepare and internally review test data for demo/ UAT sessions with the application team, ensure sessions are recorded and structured logically, and assess all feedback received for potential integration.
• Assess feasibility, develop configurations, prepare test data, conduct demo and UAT sessions, create production deployment documents, submit change requests, execute go-live, and facilitate handover to Operations.

Required Qualifications:

• Have a minimum of 2 years of hands-on experience with the identity product (Saviynt EIC 23.x/24.x)
• Possess comprehensive understanding of Saviynt IGA architecture, with practical experience in application onboarding, workflow implementation, Segregation of Duties (SOD), certifications, and custom jar development.
• Know and have experience working in agile environments (Scrum), being capable of following the existing protocols and ceremonies that will be part of the day-to-day basis.
• JSON working knowledge.
• Build SQL queries when required (MySQL 8.0 as backend)
• Knowledge of APIs (SOAP, REST)
• Capable of using tools to consume APIs like Postman or SOAP UI
• Basic knowledge on directory services and applications like Active Directory, Azure AD, Exchange (online/ on-prem)

ABOUT THE ROLE

We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As the Project Manager - Automobile, you will be responsible for overseeing the planning, execution, and successful completion of projects related to the development and implementation of alternative gas fuel systems for automobiles. You will collaborate with

cross-functional teams, including engineering, production, procurement, and quality assurance, to ensure project milestones are achieved within the defined scope, timeline, and budget.

The ideal candidate should possess a strong background in automotive engineering and project management, with a proven track record of delivering projects on time and within budget.

Requirements: 7+ years of proven experience as a Project Manager in the automotive industry, preferably in alternative fuel systems or related fields.

Responsibilities:

● Lead and manage the end-to-end project lifecycle, including project initiation, planning, execution, monitoring, and closure.

● Define project scope, goals, and deliverables in collaboration with stakeholders and senior management.

● Develop detailed project plans, schedules, and budgets, and ensure adherence to project timelines and budgetary constraints.

● Coordinate and collaborate with cross-functional teams to assign project tasks and ensure efficient utilization of resources.

● Monitor project progress, identify potential risks, and develop mitigation strategies to ensure timely completion of deliverables.

● Conduct regular project status meetings and provide progress updates to stakeholders and senior management.

● Establish and maintain strong relationships with customers, suppliers, and other external stakeholders.

● Ensure compliance with industry standards, regulations, and quality assurance processes throughout the project lifecycle.

● Identify process improvements and drive continuous improvement initiatives to enhance project management methodologies and efficiency.

● Prepare and present project reports, including project status, financials, and key performance indicators, to senior management.

About Us:

We are a Napkin to a Product Market Fit Studio and work together with our customers in the journey of "an idea to the first product version". Most of our customers are Corporate Innovation Hubs and Early Stage Organizations.

Here are a couple of things about us that may interest you:

1. Fast growing: We were featured as one of Deloitte's Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). What this means for you is a great career growth opportunity

2. Successful track record: Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack and NetWeaver BPM), an early engineering team of Zoho (a leading billion $ SaaS player) & some Private Equity experience. Some of our past colleagues from these companies went on to become CTOs (Redbus) and founded companies (one of them founded and then exited to Apple). We are profitable and what that means for you is long-term opportunities to generate wealth

3. Current success: Marquee customers (including the venture capital division of a large conglomerate) along with some exciting startups that are part of our clientele. We work on building MVP products. What this means for you is cutting-edge technology learning opportunities

4. Top Class peer group: We have a talented set of folks primarily focused on solving cool and exciting problems

5. Top-Class Learning & Development Programs: We run our entire L&D programs.

Must Haves:

• Minimum 4-9 years of design experience

• At least three years of experience working on digital products which include creating highly-detailed annotated wireframes, user flows, process flows and high-fidelity screens

• Worked on Information Architecture, Interaction Design and Product Design

• Strong knowledge of user interface design processes and methodology, particularly as applied to Web-based applications and mobile applications Can establish and run a good design process (exploratory and evaluative research, sprints, reviews etc.)

• Are comfortable with and interested in actively designing the product by himself/herself

• Familiarity and experience with standard design, prototyping, and user research tools, such as Figma, Miro, and Sketch.

• Strong written and verbal communication skills

• Are deeply empathetic to customers and users and understand how the business works

• Design systems experience is an added advantage

Responsibilities:

• Clear understanding of the critical characteristics of the intended user population

• Understanding of the users' current jobs and tasks, underlying goals, and mental models of their work process and products

• Understanding of platform-specific nomenclature

• The ability to sketch and generate big-picture ideas for early-stage UX work

• Experience developing rapid prototypes

• Design test case scenarios

• Collate feedback from users for further improvement