An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.
Responsibilities:
- Answering incoming support queries from our customers via calls and live chat
- Logging and responding to customers through our ticketing system, Zendesk
- Managing assigned tickets promptly, ensuring customers are kept up to date
- Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
- Assist in updating and building our customer knowledge base & best practice guides
- Meeting SLA's and KPI's
Requirements:
- Tech-savvy and have a passion for customer service
- A strong problem solver and think logically at all times
- An advocator of our one-team mentality and a great team player
- A great listener and pride themselves on their impeccable communication skills
- Great at driving their personal development
Shubham Vishwakarma
Full Stack Developer - Averlon
About Hipla By InVentry
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React.js
JavascriptAbout Digit88
Digit88 empowers digital transformation for innovative and high growth B2B and B2C SaaS companies as their trusted offshore software product engineering partner!
We are a lean mid-stage software company, with a team of 75+ fantastic technologists, backed by executives with deep understanding of and extensive experience in consumer and enterprise product development across large corporations and startups. We build highly efficient and effective engineering teams that solve real and complex problems for our partners.
With more than 50+ years of collective experience in areas ranging from B2B and B2C SaaS, web and mobile apps, e-commerce platforms and solutions, custom enterprise SaaS platforms and domains spread across Conversational AI, Chatbots, IoT, Health-tech, ESG/Energy Analytics, Data Engineering, the founding team thrives in a fast paced and challenging environment that allows us to showcase our best.
The Vision: To be the most trusted technology partner to innovative software product companies world-wide
The Opportunity:
As the Engineering Manager, you will own, drive product engineering projects / programs and deliver to global enterprise customers. You will be part of the Digit88 leadership team to drive engineering and business excellence, build high performance teams, develop innovative culture to delight customers. You will provide thought leadership in technology and engineering practices to customers as well as the teams.
What you'll do:
- Work closely with product managers to finalize and translate requirements into actionable plans for the engineering team.
- Guide the engineering team in architecture, design, and development of innovative solutions.
- Unblock engineers during development and provide technical support and mentorship as needed.
- Lead and manage a team of 10 senior engineers, fostering a collaborative and productive work environment.
- Define and monitor development timelines to ensure conformance and timely delivery of projects.
- Drive continuous improvement initiatives and best practices across the engineering team.
- Collaborate with US product management and senior management to align engineering efforts with business goals.
- Ensure high-quality software delivery by implementing and upholding best practices in coding, testing, and DevOps.
- Maintain strong communication with cross-functional teams, stakeholders, and senior management.
What makes you a great fit:
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
- Proven experience as an Engineering Manager or a similar leadership role.
- Strong technical expertise in Java, microservices, messaging, and DevOps practices.
- Experience leading and mentoring engineering teams, with a track record of successful project delivery.
- Excellent communication and collaboration skills, with the ability to work effectively with US product management and senior management.
- Strong problem-solving skills and the ability to think critically and strategically.
- Experience working in a fast-paced, dynamic environment with evolving requirements.
- Passion for innovation and staying up-to-date with emerging technologies.
Benefits/Culture @ Digit88:
● Comprehensive Insurance (Life, Health, Accident)
● Flexible Work Model
● Accelerated learning & non-linear growth
● Flat organisation structure driven by ownership and accountability.
● Opportunity to own and be a part of some of the most innovative and promising AI/SaaS product companies in North America and around the world.
● Accomplished Global Peers - Working with some of the best engineers/professionals globally from the likes of Apple, Amazon, IBM Research, Adobe and other innovative product companies
● Ability to make a global impact with your work, leading innovations in Conversational AI, Energy/Utilities, ESG, HealthTech, IoT, PLM and more.
You will work with a founding team of serial entrepreneurs with multiple successful exits to their credit. The learning will be immense just as will the challenges.
This is the right time to join us and partner in our growth!
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3. Optimizing components for maximum performance across a vast array of web-capable devices and browsers
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5. Work with backend engineers to build features and ship experiments
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1. Strong proficiency in JavaScript, ReactJS, Redux, redux-saga or Redux-Thunk, Ant Design, TypeScript, SCSS/SASS/LESS and ES6.
2. Konwledge with common front-end development tools such as Babel, Webpack, NPM, etc.
3. Familiarity with code versioning tools such as Git
4. Strong Problem Solving Skill.
5. Familiarity with RESTful APIs and Express js.
6. Experience in the usage of JavaScript design patterns.
7. Ability to work in a fast-paced and deadline-oriented environment.
8. Excellent communication skills.
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11. Proficient understanding of cross-browser compatibility issues and ways to work around them.
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If you have experience with Docker and Kubernetes, that's an added advantage.
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NodeJS (Node.js)- Solid background and proven experience in the tech stacks
- Strong proficiency in JavaScript
- Proficiency in HTML, CSS, JavaScript and jQuery
- Familiar with JavaScript frameworks such as jQuery, ReactJS
- Understanding and Work experience in ES6, Redux, Regex, MaterialUI and MUIdatatables is a plus
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- Excellent communication and team handling skills
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Vendor management experience.
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Adobe IllustratorJOB DESCRIPTION - UI UX DESIGNER
Years of Experience: 1-3 years
Qualification: Any Graduate
Department: Technology
Skills Required:
Adobe Creative Suite (Photoshop, Illustrator, indesign) (After Effect will be a great add on), Sketch, Figma, Basic Html understanding, Basic knowledge on user journey and user usability.
Primary Function:
Overall responsible for creating design solutions that have a high visual impact. The role involves listening to clients and understanding their needs before making design decisions. Develop creative ideas and concepts, choosing the appropriate media and style to meet the client's objectives.
Major Responsibilities:
- Should have experience researching problem statements and designing solutions that meet the desired UX goals and stakeholder requirements
- Should be able to rapidly prototype ideas; pen and paper will do for mockups. Should be familiar with prototyping tools or front end code for higher fidelity prototyping
- Good communication skills. Must be able to communicate idea to all stakeholders product, engineering and design
- Must have average above average knowledge of the Adobe Suite
- Must be able to look at the product as a whole to design workflows that scale
- Must be able to measure UX changes and suggest further improvements
- Should be able to build UI components that meet the desired UX. Should be able to understand and respect the UX8. Should follow the style guide and design according to the guidelines
- Understanding of typography, typographic grid, grid based systems, design frameworks and responsive design principles is required. Should be able to adapt and extend the style guide as required and define new UI components when needed
- Should be able to build reusable UI components
- Good communication with the product and engineering teams to assess feasibility of UI components
- Experience with motion/interaction design a plus
- Must know the Adobe Creative Suite well. Must also be familiar with prototyping tool
About Us
Flexmoney’s mission is to “Simplify, Sachet-ize and Democratize Consumer Credit” for the mass-market Indian consumer. Flexmoney enables banks and trusted lending partners to offer lender-branded, instant consumer finance/ EMIs at point of sale. Flexmoney owns and operates InstaCredTM, the largest BNPL network of online merchants and lenders with over 25 M+ pre-approved user credit lines from multiple lending partners and over 3000+ top marquee online merchants.. We provide the technology infrastructure and point-of-sale merchant network distribution as a “plug and play” proposition to banks and NBFCs.
Lending partners can offer lender-branded, frictionless, point of sale purchase credit to any consumer via a “plug and play” integration. Merchants enable our payment mode to provide shoppers with an instant, “cardless” credit payment option at checkout
Job Role & Responsibilities
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Create/iterate/collaborate design concepts, user flows, sitemaps, interfaces, and visual design systems with the Product Managers and rest of the team members
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Conduct User and Market Research to understand customer behaviour and related products in the market. Tie that understanding with business objectives to design an intuitive user experience
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Collaborate with product and engineering teams to define, implement and launch innovative user products across multiple form factors
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Perform data-driven design iterations to keep improving the business metrics
What we look for
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3-6 years of experience in the field of UX
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Experience in working with fidelity based software including Balsamiq, Sketch, and Invision Studio, Marvel App, Figma, Adobe XD, and similar tools.
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Good understanding of how front-end technologies, patterns for mobile apps &
responsive websites work in the actual scenario
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Strong communication skills with ability to clearly articulate complex ideas
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Versatile team player with the ability to work iteratively in a highly agile, lean UX, and scrum environment
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Understanding of basic front-end languages: HTML5, CSS3 Javascript for rapid prototyping
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Prior experience in working with tech product companies/ startup is a plus
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Portfolio of work covering products and services on the web, mobile and desktop
Objective C
Machine Learning (ML)
Data Science- Measure the sales effectiveness efforts using data science/app/digital nudges.
- Should be able to work on the clickstream data
- Should be well versed and willing to work hands-on various Machine Learning techniques
Skills
- Ability to lead a team of 5-6 members.
- Ability to work with large data sets and present conclusions to key stakeholders.
- Develop a clear understanding of the client’s business issue to inform the best approach to the problem.
- Root-cause analysis
- Define data requirements for creating a model and understand the business problem
- Clean, aggregate, analyze, interpret data and carry out quality analysis of it
- Set up data for predictive/prescriptive analysis
- Development of AI/ML models or statistical/econometric models.
- Working along with the team members
- Looking for insight and creating a presentation to demonstrate these insights
- Supporting development and maintenance of proprietary marketing techniques and other knowledge development projects.
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Full Stack Developer - Averlon