Customer/L1 Support Executive

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• Must be from South India namely Bengaluru, Chennai, Kochi
• Proficiency in economics, accounting, financial statements and/or statistics
• Understanding of financial risk management strategies
• Knowledge of Capital Markets + Third-party investment products like Mutual Funds, PE, Bonds, PMS, AIF and Structured products Very strong communication & presentation skills.
• Must have good existing HNI / Ultra HNI client relationships in the market. - Must be a self-starter, proactive passionate & target oriented.
• Must possess strong networking & relationship building skills.
• Must be able to transfer his existing clients to Incred from his old company
• Must have handled an average client net worth of 4Cr to 5 Cr
• Should come with a team of 5, AUM of 100Cr & above

Dear Candidate,

Greetings from Wissen Technology. 

We have an exciting Job opportunity for GCP SRE Engineer Professionals. Please refer to the Job Description below and share your profile if interested.   

 About Wissen Technology:

• The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
• Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
• Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
• Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
• Globally present with offices US, India, UK, Australia, Mexico, and Canada.
• We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
• Wissen Technology has been certified as a Great Place to Work®.
• Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
• Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
• The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
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We have served client across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include likes of Morgan Stanley, MSCI, State Street Corporation, Flipkart, Swiggy, Trafigura, GE to name a few.

Job Description: 

Please find below details:

Experience - 4+ Years

Location- Bangalore/Mumbai/Pune

Team Responsibilities

The successful candidate shall be part of the S&C – SRE Team. Our team provides a tier 2/3 support to S&C Business. This position involves collaboration with the client facing teams like Client Services, Product and Research teams and Infrastructure/Technology and Application development teams to perform Environment and Application maintenance and support.

Resource's key Responsibilities

• Provide Tier 2/3 product technical support.

• Building software to help operations and support activities.

• Manage system\software configurations and troubleshoot environment issues.

• Identify opportunities for optimizing system performance through changes in configuration or suggestions for development.

• Plan, document and deploy software applications on our Unix/Linux/Azure and GCP based systems.

• Collaborate with development and software testing teams throughout the release process.

• Analyze release and deployment processes to identify key areas for automation and optimization.

• Manage hardware and software resources & coordinate maintenance, planned downtimes with

infrastructure group across all the environments. (Production / Non-Production).

• Must spend minimum one week a month as on call support to help with off-hour emergencies and maintenance activities.

Required skills and experience

• Bachelor's degree, Computer Science, Engineering or other similar concentration (BE/MCA)

• Master’s degree a plus

• 6-8 years’ experience in Production Support/ Application Management/ Application Development (support/ maintenance) role.

• Excellent problem-solving/troubleshooting skills, fast learner

• Strong knowledge of Unix Administration.

• Strong scripting skills in Shell, Python, Batch is must.

• Strong Database experience – Oracle

• Strong knowledge of Software Development Life Cycle

• Power shell is nice to have

• Software development skillsets in Java or Ruby.

• Worked upon any of the cloud platforms – GCP/Azure/AWS is nice to have

Required skills / knowledge

• Experienced in software development and proficient in one or more of the following

programming languages - Python, JAVA and/or Perl.

• Experience with SDLC (software development lifecycle) best practices with large software

development projects is a must.

• Good knowledge in Computer Science fundamental

• Good organizational and English communication skills, prioritization of multiple projects and

objective.

Preferred skills / knowledge:

• Knowledge of storage technologies and disciplines namely, Fibre Channel, ISCSI, SCSI, NFS, CIFS,

POSIX, Object Storage, SAS, SATA, FLASH (NVME, SSD, etc.), RAID, Erasure Coding,

Distributed/Scale-out Storage, File systems, High-availability methods, working knowledge of

databases etc. are strongly preferred. Understanding networking protocols and connectivity

preferred.

• System Architecture experience within enterprise UNIX (RHEL)/Windows Server environments,

Container environments (RH Open Shift/Kubernetes/Docker, etc.) and Cloud environments

(Azure/AWS/Google) is highly desirable but not required.

• Understanding of Client/Server, Scaleout architectures, virtualization, performance and capacity

management strongly preferred.

• Good knowledge and experience of using Linux provisioning and system configuration

management tools such as Ansible, Puppet, Salt Stack, or Chef strongly preferred. Experience in

automation of a large-scale Linux deployment is preferred.

• Effective troubleshooting skills across O/S, network and storage.

• Knowledge in the following vendor products is preferred but not required: NetApp

7mode/cDOT/Engenio, IBM Spectrum Scale (aka GPFS), HDS Storage Arrays/HCP, EMC Atmos,

Brocade SAN/FOS, Veritas Storage Foundation Suite

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Full-stack Developer 

We are looking  for 2-3 Year experienced person for our IoT Division based out of Bangalore. Option for Work from Home is also available.  


Responsibilities

• Design and implementation of the overall web architecture
• Design and deployment of our database, associated areas such as database design /management and DevOps.
• Ensuring the entire stack is designed and built for speed and scalability
• Design and construction of our API-Fast, REST.
• Integrating our front-end UI with the constructed API.
• Design and implementation of continuous integration and deployment
• Knowledge of JSON and PostgreSQL support for JSON.
• Creating a DB instance running PostgreSQL with the AWS Management Console.
• Knowledge of Redis cache.

Skills

• Writing HTML, CSS, and JavaScript/jQuery
• A relevant back-end programming language e.g., Python or JavaScript.
• Server management and deployment for the relevant environment
• Experience implementing testing platforms and unit tests
• Proficiency with Git.
• Appreciation for clean and well documented code.

Keywords: #AWS #EC2 #Python #Psql #Django #Docker #Redis #Kafka.