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Hipla By InVentry logo
Customer/L1 Support Executive
Customer/L1 Support Executive
Hipla By InVentry's logo

Customer/L1 Support Executive

Kalyani M's profile picture
Posted by Kalyani M
1 - 4 yrs
₹1L - ₹5L / yr
Remote only
Skills
Technical support
Zendesk
Customer Service

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.


Responsibilities:

  • Answering incoming support queries from our customers via calls and live chat
  • Logging and responding to customers through our ticketing system, Zendesk
  • Managing assigned tickets promptly, ensuring customers are kept up to date
  • Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
  • Assist in updating and building our customer knowledge base & best practice guides
  • Meeting SLA's and KPI's


Requirements:

  • Tech-savvy and have a passion for customer service
  • A strong problem solver and think logically at all times
  • An advocator of our one-team mentality and a great team player
  • A great listener and pride themselves on their impeccable communication skills
  • Great at driving their personal development


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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hipla By InVentry

Founded :
2019
Type :
Products & Services
Size :
0-20
Stage :
Raised funding

About

Hipla's goal is to improve the experience of a billion+ people at their workplaces every day From Advanced video analytics to Security and access control, we've built a 360* tool kit for facility management, HSE (health safety and security) protocols.
Read more

Company social profiles

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If you have ever dreamed about being in the driver’s seat of a revolution, THIS is the place for you.
Vedantu is an Ed-Tech startup which is into Live Online Tutoring. We are a platform which aggregates
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What drives us is a vision of bringing about a paradigm shift in the way people teach and learn. We
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Vedantu is India’s leading online education company which specializes in LIVE interactive classes for
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www.vedantu.com or download the App on your Android or iOS device.
The platform WAVE: India’s first and only patented, revolutionary, interactive LIVE online learning
platform has been created after multiple years of deep research and experimentation in the field of
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Interactive Online Learning System’. The biggest usp, besides its own patented platform are the quality
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During the pandemic, Vedantu entered the early learner segment with the launch of its coding
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Our Leaders :
Vamsi Krishna – CEO & Co-founder: https://www.linkedin.com/in/profilevamsikrishna/
Pulkit Jain – Co-founder & Head of Products: https://www.linkedin.com/in/jainpulkit/
Ranjan Sakalley – Head of Technology & Engineering: https://www.linkedin.com/in/rnjns/
Krishna Mohan Gadi – VP-Products: https://www.linkedin.com/in/krishna-mohan-gadi-416b156/
Funding :
We are a Series-D funded start-up with a total funding of $ 200 million from Coatue( invested
Swiggy) global VCs like Accel Partners, Tiger Global and GGV Capital.
Know more about Vedantu:

Recent Interview by Vamsi: https://yourstory.com/video/money-matters-build-grow-vedantu-journey-
second-valued-edtech-startup-india-vamsi-krishna

TedX talk by Vamsi:
Everyone is a teacher! | Vamsi Krishna | TEDxWalledCity
Articles for reference:
- https://www.cbinsights.com/research/report/future-unicorn-startups-billion-dollar-companies/

- https://yourstory.com/video/money-matters-build-grow-vedantu-journey-second-valued-edtech-
startup-india-vamsi-krishna

- https://yourstory.com/2020/02/ys-exclusive-edtech-startup-vedantu-vamsi-krishna-online-tutoring

- http://bweducation.businessworld.in/article/Vedantu-Organise-3-Day-Revision-Camp-From-20th-
To-22nd-Feb-/20-02-2020-184651

- https://www.forbesindia.com/article/edtech-special/the-huge-investment-opportunity-in-
edtech/57733/1

- https://www.forbesindia.com/video/coronavirus/startup-circle-how-vedantu-became-indias-
second-most-valued-edtech-firm/61229

- http://bweducation.businessworld.in/article/Vedantu-s-Usage-Soars-During-Coronavirus-
Pandemic-/19-05-2020-192538

- https://inc42.com/buzz/indias-hike-meesho-vedantu-emerge-as-2019s-best-apps-on-google-play/

- https://www.buzzincontent.com/story/vedantu-single-s-21dayslearningchallenge-garners-more-
than-40-million-views-on-instagram/

Awards and Recognition:
 Vedantu: CNBC Young Turks 2016
 TedX Delhi Speaker on Education
 Vedantu: KINSES (Kaisen & Insead & NYU Stern Education Symposium)) 2016 EduAwards
 Vedantu: DNA & Stars 8th Innovative Education Awards on “Best Organization to Develop
Technology For Education”
 Vedantu: 5th ELETS World Education Summit award 2015

 Vedantu: 'Best Education Startup' by Indian Startup Entrepreneurship & Disruptive Innovation
Awards 2015
 Vedantu: Sutra HR: Featured as one of the Top 100 Startups to Watch in 2016
 Lakshya: TATA-NEN Hottest startup award in 2010
 Lakshya: FYSE Top 100 startups in South East Asia
Join in - let’s together solve some real Challenges
The real challenge lies in making something groundbreaking. To take on the status-quo and defeat it. To
follow what is already been done, where’s the fun in that? We are on to some big challenges which are
just waiting to get solved. Also, because we are not an extensively big team, you will be owning more
than just a position, you will be owning huge ideas and features from the very start.
We put the willingness and passion to learn & build above anything else and if you think you
have got it in you, don't let these skill requirements deter you from applying.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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