Customer/L1 Support Executive

Role = Front desk Executive

Location = Powai and Santacruz, Mumbai

Working days = 6-day working

LOOKING ONLY FOR FEMALE CANDIDATES

MUST HAVE EXPERIENCE OR KNOWLEDGE OF Zenoti Software

Job Description for Front Desk

• Keep front desk tidy and presentable with all necessary materials (calculator, pen, printer etc)

• Greet, communicate and welcome clients with a smile.

• Make client comfortable and can offer refreshment (like water, tea, & coffee etc)

• Answer questions and address grievances

• keep updated records and files of the clients

• Familiarity with EcoGreen & Zenoti

• Answering All incoming calls and redirecting them or keeping messages.

• Direct clients to the appropriate doctors , therapists with whom appointment is fixed with assigned room.

• Be familiar with procedures for handling all aspects of customer complaints or disputes.

• Should be able to handle bookings and process billing part and follow up with clients for balance payment.

• Asking them to book the next appointment while they done with treatment

• Maintain a professional environment and brand decorum.

• Should have a client schedule ready before the client arrives.

• ensuring to inform the client about the waiting time and about the delays in their schedules.

• Responsible for sharing the incident sheet and reporting it to the clinic manager.

• Responsible for escalating client issues to concerned doctors .

• Ensuring timely redemption of packages and sessions

• Ensuring Timely to close bills and pre paid balance of clients

• Responsible for handing over hard copies of service product bills and customer copies if a card is being swiped.

• Responsible for arranging/coordinating

or keeping ready the machines for movement between the rooms

About Company

They are group of companies based out of Pune, seeks to use innovative pedagogy and technology to bring the best global standards of skill development to the world’s under-privileged citizens.

Responsibilities

• Formulate business strategy with others in the executive team

• Design policies that align with overall strategy

• Implement efficient processes and standards

• Coordinate customer service operations and find ways to ensure customer retention

• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks

• Ensure compliance and data accuracy

• Oversee the implementation of technology solutions throughout the organization

• Manage contracts and relations with customers, vendors, partners and other stakeholders

• Oversee expenses and budgeting to help the organization optimize costs and benefits

• Mentor and motivate teams to achieve productivity and engagement

• Report on operational performance and suggest improvements

Requirements and skills

• Proven experience as Head of Operations, Operations Director or similar leadership role

• Familiarity with all business functions including HR, finance, supply chain and IT

• Good IT knowledge

• Good with numbers and financial planning – budgets and business plans

• Outstanding communication and negotiation skills

• Excellent organizational and leadership ability

• Analytical mind

• Problem-solving aptitude

• Bachelor’s degree (or equivalent) or Masters in business administration or related field

Designation: Business Development Executive

Experience: 0 to 10 years

Salary: As per Company standards.

Joining: Immediately

Job Location: Pune.

Job description:

• Explain about admission procedures and courses offered to the students and their parents through phone calls.
• Counsel Students and Parents about our courses.
• Interaction with Students and Parents on regular basis
• Monitor class schedules to ensure smooth running of classes.
• Support the students throughout the admission process by answering their queries.
• Maintain the target metrics by converting potential students into confirmed admission and succeed in achieving the performance goals.
• Maintain regular communication with students, parents for coordinating admission activities and resolving problems.
• Result-orientated and able to work under pressure to achieve targets.
• Excellent command of spoken and written English as well as the local language.Strong, presentation and persuasion skills.
• Arranging seminars and workshops.
• Report daily, weekly and monthly status.
• Should be target oriented and enthusiastic towards the role.
• Participating in educational fairs and events.
• An ability to communicate effectively with colleagues, students and other members of the public of all age groups.
• Ability to learn on own initiative and research best study options for students.
• Flexibility over working hours
• Must Have Pleasing Personality , Excellent Communication and Soft Spoken.

The tech stack looks like the below (expect this to change as we scale):

1. Typescript for APIs (REST and GraphQL)
2. Kafka, Spark, and data warehouses for ML pipelines (spark on python/scala)
3. Solidity + hardhat for smart contracts (in the future, rust, go and move)
4. AWS & Terraform
5. Full nodes

You can expect to do some or all of the following:

1. Read through protocols’ whitepapers and smart contracts to derive metrics and analyze risks
2. Architect the backend for APIs, async jobs, and blockchain integration
3. Build clean, concise APIs for customer integration, along with the documentation
4. Setup, run and maintain full and archive nodes across different chains
5. Integrate with multiple partners like exchanges and custody providers
6. Fool-proof security across the stack - encryption, hashing, privacy, VPC, etc.
7. Infrastructure as code - build terraform scripts and ensure easy replication of the infra across different regions
8. Research the top DeFi protocols to uncover better insights for our customers and evaluate their risk profiles, security, and historical returns
9. Manage production deployments, logging, and monitoring

We expect you to be fairly comfortable with working with both web3 and web2 stacks. We do not expect that you have web3 experience on day 1, but you should be willing to wear multiple hats, learn things quickly and move fast.

1. Generalist, a solid engineer who can learn things on your own and have an eye for clean, tested, and well-documented code
2. We don’t look at the number of years of work experience as a criterion, but rather see what you have done in your life so far (side projects, open-source contributions, blogs, etc.). We don’t care about degrees, the institutions you went to, or the companies you worked for before. We are open to talking as long as you have good judgment, great clarity, align with our values and have a strong track record of thoughtful work
3. Understand the fundamentals of building and integrating APIs and secure systems. Bonus if you know a bit about blockchains and protocols
4. You can be strong on the backend, front-end, or can dabble everywhere. We want you to play to your strengths and will provide enough opportunities to learn and do things outside of your comfort zone

Pay and benefits We offer a solid, competitive package (including early-stage equity) that is location agnostic. We give you the flexibility to choose the split between cash and equity.

Full-stack developer - Remote position

Are you...

• Interested in working at a successful, well-funded scale-up where every team member can make a huge contribution?
• Keen to make software that people will use every single day to make their lives easier?
• Excited to work on greenfield projects with responsibility and independence?
• Ready to develop and use your skills across our frontend, backend and mobile offerings?
• Meticulous about quality, and gifted with a strong desire to write beautiful code?

About the company

KeyNest solves the key exchange problem for Airbnb users. Our worldwide network of over 4,000 shops store keys so that Airbnb guests / cleaners / contractors can pick them up whenever is convenient for them. As a global partner of Airbnb we’ve checked-in over 2 million guests.

Why we need you

As the entire Airbnb ecosystem increasingly relies on KeyNest, our customers expect us to integrate additional features without reducing the ease of use that our customers love. This is why we continue to invest in beautiful, intuitive user interfaces that integrate with every tool and are used by our customers, their guests and staff, as well as our own staff.

A product manager, a team lead, two full-stack developers, one mobile developer, and a UX designer make up our product team. Who will serve as your mentor. We are looking for a developer who cares about how their code affects users so that we can work together.

With a genuine passion for high quality work, attention to detail and readiness to own your own projects, you will be looking for a new and exciting challenge which allows you to use your experience to drive change and maintain the high standards of our organisation.

Our Tech Stack

• C# MVC modern tech stack
• .Net Core experience
• Front end web in TypeScript & Angular
• Test Driven Development (TDD) and follow SOLID design principles.
• EF 6.0
• SQL Server 2017
• Agile experience (Scrum, Kanban)
• TFS
• Cloud hosted in Azure with micro-services architecture

Your qualities

• 4+ years experience in C#
• Front-end web experience in Angular
• Track record of building great products
• Excited about understanding the real problems working people come up against and fixing them with technology
• You’ll love the idea of being a big part of a small team: if you come up with a great idea, you can take it all the way to production
• Motivation and ambition to succeed in a fast-paced environment
• Not afraid to take on responsibilities

What we offer

• Crucial role in a funded, dynamic & fast-growing scale-up shaking up the sharing economy
• Competitive salary based on relevant experience
• Flexible working for our most committed staff
• Unparalleled opportunities to develop your career as the company develops rapidly

If you want to join the KeyNest team, please get in touch – we look forward to meeting you.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are building the future of women’s wellness. We believe that the future of health and fitness is digital, and women will drive the digital fitness revolution in India. Existing digital health and fitness products are broken and we see a huge opportunity to build a truly aspirational product that will inspire and empower millions of women to lead healthier lives. If you are passionate about building a product that blends together technology, health sciences, content, and community, we would love to talk to you.

What are we looking or

1. Experience in Sales and/or customer consulting

2. Ability to understand and handle data sets through google sheets and Excel

Job Role:

1. Convert highly qualified leads into  members, by consulting and guiding them based on their conditions and requirement

2. Assess ways to optimize the overall top-of-funnel lead flow at Savage by working with external communities

3. Create weekly reports on work done, what worked and what did not work.

4. Be the voice of prospective customers in the system

• Proficient in the development of Base Software in AUTOSAR.
• Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
• Experience working in any of the commercial AUTOSAR

Role Summary

We Are looking for an analytically inclined, Insights Driven Product Analyst to make our organisation more data driven. In this role you will be responsible for creating dashboards to drive insights for product and business teams. Be it Day to Day decisions as well as long term impact assessment, Measuring the Efficacy of different products or certain teams, You'll be Empowering each of them. The growing nature of the team will require you to be in touch with all of the teams at upgrad. Are you the "Go-To" person everyone looks at for getting Data, Then this role is for you.

Roles & Responsibilities

• Lead and own the analysis of highly complex data sources, identifying trends and patterns in data and provide insights/recommendations based on analysis results
• Build, maintain, own and communicate detailed reports to assist Marketing, Growth/Learning Experience and Other Business/Executive Teams
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Analyze data and generate insights in the form of user analysis, user segmentation, performance reports, etc.
• Facilitate review sessions with management, business users and other team members
• Design and create visualizations to present actionable insights related to data sets and business questions at hand
• Develop intelligent models around channel performance, user profiling, and personalization

Skills Required

• Having 4-6 yrs hands-on experience with Product related analytics and reporting
• Experience with building dashboards in Tableau or other data visualization tools such as D3
• Strong data, statistics, and analytical skills with a good grasp of SQL.
• Programming experience in Python is must
• Comfortable managing large data sets
• Good Excel/data management skills

• Set up, manage, automate and deploy AI models in development and production infrastructure.
• Orchestrate life cycle management of AI Models
• Create APIs and help business customers put results of the AI models into operations
• Develop MVP ML learning models and prototype applications applying known AI models and verify the problem/solution fit
• Validate the AI Models
• Make model performant (time and space) based on the business needs
• Perform statistical analysis and fine-tuning using test results
• Train and retrain systems when necessary
• Extend existing ML libraries and frameworks
• Processing, cleansing, and verifying the integrity of data used for analysis 
• Ensuring that algorithms generate accurate user recommendations/insights/outputs
• Keep abreast with the latest AI tools relevant to our business domain

• Bachelor’s or master's degree in Computer Science, Statistics or related field 
• A Master’s degree in data analytics, or similar will be advantageous.
• 3 - 5 years of relevant experience in deploying AI models to production
• Understanding of data structures, data modeling, and software architecture
• Good knowledge of math, probability, statistics, and algorithms
• Ability to write robust code in Python/ R
• Proficiency in using query languages, such as SQL
• Familiarity with machine learning frameworks such as PyTorch, Tensorflow and libraries such as scikit-learn
• Worked with well know machine learning models ( SVM, clustering techniques, forecasting models, Random Forest, etc.)
• Having knowledge in CI/CD for the building and hosting the solutions
• We don’t expect you to be an expert or an AI researcher, but you must be able to take existing models and best practices and adapt them to our environment.
• Adherence to compliance procedures in accordance with regulatory standards, requirements, and policies. 
• Ability to work effectively and independently in a fast-paced agile environment with tight deadlines 
• A flexible, pragmatic, and collaborative team player with an innate ability to engage with data architects, analysts, and scientists.