
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi
The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.
1. Team Management & Supervision
o Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.
o Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).
o Review ticket queues, ensure timely response/resolution, and minimize escalations.
2. Service Delivery Oversight
o Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).
o Monitor open tickets and proactively address delays or recurring issues.
o Take necessary action on recurring & repeat issue to fix the permanently.
o Conduct regular service quality reviews and corrective action planning.
3. Technical Assistance & Escalation Support
o Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.
o Guide the team in resolving complex issues and ensure user satisfaction.
o Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.
4. IT Asset Management Control
o Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:
o Properly tagged, recorded, and updated in the IT Asset Management Tool.
o Compliant with asset tracking and audit policies.
5. Process Implementation & Improvement
o Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.
o Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.
6. Software Licensing & Compliance
o Ensure awareness of software licensing policies and usage.
o Support the team in maintaining compliance with licensing limits and software audit readiness.
7. Team Motivation & Skill Development
o Motivate the team and maintain high morale and work discipline.
o Identify skill gaps and coordinate internal/external training to upskill the support team.
o Promote a culture of continuous improvement, accountability, and customer satisfaction.
8. Reporting & Communication
o Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.
o Conduct regular review meetings with internal IT stakeholders and vendor managers.
o Act as the first point of contact for escalations from business users and management.

Similar jobs

Job Description:
Oracle EBS Technical
Senior Program Analysts having 3+ years of experience working on Oracle EBS (release 12+) Financial modules (Projects, Purchasing optional)
Expertise in D2K forms, Reports, XML reports, PLSQL, API/Interface development, OAF knowledge is optional
Should have knowledge of Financial modules (GL, AP, AR)
Worked on interfaces and API
Can work independently once requirements are shared. Able to navigate and test functionality in Oracle EBS without support
Additional information
Good communication skills and accounting knowledge is must


Job Summary:
As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Angular.
Job Responsibilities:
- Building and implementing high-quality user interfaces using JavaScript and the Angular framework
- Works independently with a broader perspective on the project
- Participates in requirements analysis, development, unit testing and documentation.
- Writes quality code to fit unique customer needs and configurations.
- Troubleshoots and debugs (with some guidance from senior team members if needed)
- Achieves better understanding of the company platform and processes and suggests improvements.
- Understanding the system architecture and technical goals of the product.
- Follow development process (source control, branching, testing etc.) without assistance.
- Actively troubleshoot issues and assist with complex support queries which require further analysis.
Job Requirements:
Must Have:
- Minimum 2 to 3 years’ experience
- Experience on Angular
- Experience on Typescript
- Experience of NodeJS
- Knowledge of multiple front-end languages (JavaScript, HTML, CSS) and their libraries
- Experience of consuming REST API
- Demonstrate understanding of good coding practices.
- Experience of writing unit tests.
- Knowledge of implementation on cloud.
- Use of tools such as JIRA, Git, GitHub.
- Good Communication skills.
- Ability to participate in team discussions.
- Positive attitude, willingness to learn and self-motivated.
Good to have:
- Exposure on SPA Front End App
- Exposure on Rxjs, Ngrx/store, Nx monorepo, Deck.gl
- Exposure on Turf.js (GIS), cypress
- Exposure on Storybook
- Experience in working with Containers.
- Familiarity with database technologies such as MySQL, Oracle, or MongoDB
- Experience with Serverless.
- Ability to document code inline using JS Doc
Job Overview:
We are seeking a skilled and proactive Cloud Administrator with strong hands-on experience in Azure and AWS environments. The ideal candidate will have a solid background in Kubernetes administration, ArgoCD, MySQL, and GitLab, with a keen eye for cloud optimization and security best practices.
This role demands a self-motivated, quick learner who can confidently manage cloud infrastructure in production environments, communicate effectively with stakeholders, and escalate issues promptly when needed.
Key Skills & Qualifications:
- Strong experience with Azure and AWS cloud platforms.
- Proven expertise in Kubernetes administration (certification a plus).
- Experience with ArgoCD, GitLab CI/CD, and Helm.
- Proficiency in MySQL administration, including performance tuning and backups.
- Working knowledge of cloud security principles and cost optimization strategies.
- Ability to troubleshoot issues in high-pressure production environments.
- Strong communication and customer-facing skills.
- Quick learner with a positive attitude toward problem-solving.
Dear Candidates,
We have an urgent opening for Baby Handler for Chennai Location.
Role: Baby Handler
Qualification: Any
Experience: Fresher – 1 Year
Salary: Best in the Industry
Notice Period: Immediate
Job Description:
· Well-talented freshers are highly welcomed.
· Can able to work in the hospitality field.
· Should have patience and knowledge in handling newborn babies.
· Ready to relocate to Chennai.
Thanks & Regards,
Dhanushka Dinakaran,
First Click Studios – Chennai


- Design and develop innovative web applications that draw the user’s attention
- Write reusable, effective, and scalable JavaScript code
- Build modular and reusable components and libraries
- Implement front-end components with progressive Vue.js framework
- Translate the client’s technical specifications into code
- Test, update and optimize the application for performance and security
Role: Full Stack Java Developer
Requirements:
- Tech\ B.E. (Bachelor’s degree in Computer Science\ Computer Engineering)
- At least 5 years of Java Development experience with knowledge of Java EE technologies and Spring framework. (Core, SpringBoot, JDBC, JMS, MVC etc.)
- Strong experience in building Restful services, Micro services and Web application (HTML, CSS and JavaScript) development
- Strong experience with one or more web technologies like JQuery, Angular, FreeMarker, React etc.
- Strong experience in building front-end of applications through appealing visual design
- Experience with Tomcat and WebLogic servers
- Experience with Eclipse/STS, Mule ESB, SOAP UI, Swagger, Postman etc.
- Experience in Database development skills in Oracle using SQL, PL/SQL etc.
- Experience in modern DevOps processes, CI/CD setup and Test Automation
- Understanding of Agile/Scaled Agile.
Desired Skills (Preferred):
- Financial Services industry experience desired, but not necessary
- Experience in OpenShift and cloud technologies (preferably AWS, Docker and Kubernetes).
- Experience in refactoring and migrating applications to cloud
- Experience in build automation tools like GIT, Ant, Maven, Gradle, Jenkins, Artifactory, Serena, Nolio etc.
- Experience in test automation tools like Selenium, SOAP-UI, Postman, JMeter, etc.
- Exposure to HP ALM and JIRA, GitLab

- Responsible for the implementation of end-to-end modules starting from user interface, business logic layer and database layer.
- Proficient in HTML, javascript.
- React JS experience is an added advantage.
- Assists in research, design, documentation, and modification of software specifications throughout the software development life cycle.
- Analyzes, troubleshoots, and optimizes code.
- Participates in requirements gathering meetings and produces technical documentation as needed.
Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.
Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces
Help to create and deliver adhoc marketing campaigns across various marketplaces
Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India
Increase listing rankings and search results to increase sales conversion and maximize revenue
Generate customer reviews, and monitor ratings to protect and enhance marketplace status
Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns
Keep each marketplace updated with the latest products and promotions
Develop strategies for the clearance of any excess stock
Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.
Good communication skills to deal with external clients & handle in-house (inter-team) operations.
To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.

