
We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.
If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.
Location: Morbi
The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.
1. Team Management & Supervision
o Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.
o Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).
o Review ticket queues, ensure timely response/resolution, and minimize escalations.
2. Service Delivery Oversight
o Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).
o Monitor open tickets and proactively address delays or recurring issues.
o Take necessary action on recurring & repeat issue to fix the permanently.
o Conduct regular service quality reviews and corrective action planning.
3. Technical Assistance & Escalation Support
o Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.
o Guide the team in resolving complex issues and ensure user satisfaction.
o Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.
4. IT Asset Management Control
o Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:
o Properly tagged, recorded, and updated in the IT Asset Management Tool.
o Compliant with asset tracking and audit policies.
5. Process Implementation & Improvement
o Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.
o Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.
6. Software Licensing & Compliance
o Ensure awareness of software licensing policies and usage.
o Support the team in maintaining compliance with licensing limits and software audit readiness.
7. Team Motivation & Skill Development
o Motivate the team and maintain high morale and work discipline.
o Identify skill gaps and coordinate internal/external training to upskill the support team.
o Promote a culture of continuous improvement, accountability, and customer satisfaction.
8. Reporting & Communication
o Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.
o Conduct regular review meetings with internal IT stakeholders and vendor managers.
o Act as the first point of contact for escalations from business users and management.

About LTS
About
LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.
Candid answers by the company
LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.
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What we are looking for:
● Experience in design and implementation of low-latency, high availability, high performance web applications
● High levels of technical acumen
● Experienced in front end web development using React.js
● Experience in Data visualization
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Must have
● Knowledge of:
○ Javascript, jQuery, Object Oriented design and Javascript design patterns
● Familiarity with:
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○ Javascript package management tools - e.g. npm, bower
○ Javascript frameworks - e.g. react, redux, mobx
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Profile:Senior Functional Consultant Dynamics Ax/365
Company: AXTECHNOSOFT PRIVATE LIMITED
About Company
AX Technosoft Private Limited is Indian subsidiary of DAXSWS Group. WELCOME TO DAX SOFTWARE SOLUTIONSAt DAX, we strive to provide business management Solutions by facilitating use of Microsoft Dynamics. We offer a wide range of solutions consisting of Functional Consulting, System Upgrades, End to End Implementations, Project support, Training to end users and Customisation requests.Well established in the market for more than 9 years, we have a skilled team of consultants to cater all your ERP requirements. We are determined to provide holistic solutions keeping future business plans in mind which helps you improve profit margins. By transferring all your ERP related hassles to us, you can grow by focusing on core business operations. We aspire to come up with solutions which helps you grow, evolve, innovate and capture new opportunities in the market.DAX Support, founded in 2012 has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by working with international brands around the world to provide specific ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics 365 by Microsoft that comes with the comfort of 24/7/365 support. DAX support has worked with 30+ partners powering D365 applications and Microsoft end-users worldwide to fine-tune their processes efficiently. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors.www.daxsws.com
Job description
- Provide expertise in Dynamics AX Finance functions.
- Provide in-depth knowledge of the Microsoft Dynamics AX application and evaluates the customers business processes against the standard Microsoft Dynamics functionality.
- Responsible for documenting the business requirements which express what actions a solution must take and what outcome is expected.
- Taking ownership of the design of bespoke AX solutions, which may include complex integrations or significant module changes or even designing a new module Acting as the translation point between functional and technical teams so that solutions can be developed
- Effectively managing large work streams to stay within scope, meet or exceed project schedule and remain within the approved budget
- Guiding Project Managers and keeping them informed
- Delivering end user training
- Prepare our Managed Services team for the transition to support
- When necessary, collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current and future state business processes.
- Collaborate, manage and lead meetings with functional/technical consultants and client/end-users.
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- Facilitate the customers decision-making process and develops the functional design document that will drive the development process (if modifications/customizations are required, either to processes or to the Microsoft Dynamics application).
- Responsible for conducting user acceptance testing and train customer resources to successfully use and maintain the Microsoft Dynamics AX application.
Required Candidate profile
8+ years of experience as a Subject Matter Expert in Microsoft Dynamics AX, with a focus on either: Finance / T&L /E Commerce/
5+ years of experience developing functional specifications for Dynamics AX enhancements and integrations with atleast 2 full lifecycle implementations.
6+ years of experience with setup, configuration, implementation, integration and testing of AX solutions using best practices implementation methodology and/or Microsoft Sure Step methodology
Work from Home (Day shift)
Package: 15-20 L
Responsibilities
- Developing user-facing applications using Vue.js
- Building modular and reusable components and libraries
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- Implementing automated testing integrated into development and maintenance workflows
- Staying up-to-date with all recent developments in the JavaScript and Vue.js space
- Keeping an eye on security updates and issues found with Vue.js and all project dependencies
- Proposing any upgrades and updates necessary for keeping up with modern security and development best practices
Skills
- Highly proficient with the JavaScript language and its modern ES6 syntax and features
- Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
- Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
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- Knowledge of functional programming and object-oriented programming paradigms
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- Experience with both consuming and designing RESTful APIs
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- Optimizing revenue of the organization by meeting weekly/monthly/quarterly targets
- Leader will be responsible to work on customer success for client retention and satisfaction.
- Setting of targets for the team to ensure they achieve team goals.
- Identification & resolution of day-to-day operational challenges
- Allocate work to team & coordinates resources to meet short-term/long term goals
- Use of effective tact and diplomacy to exchange information and handle sensitive issues within the team
- Conduct daily/weekly hurdles to monitor/motivate team
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- Training team member to ensure every recourse/team member is tuned to perform best tasks as per individual capability and skills.
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● 3-6 Years of experience with a Bachelor’s/Master's degree in Computer Science, Math, or related
technical domain
● Skilled in software development lifecycle, and designing and developing large-scale, multi-tiered,
distributed software applications, tools, systems or services using Object Oriented Design,
distributed programming, Java, Python, Node.js.
● Knowledge of ORM tools like Hibernate, JPA.
● Good knowledge of one or more relational and NoSQL databases
● Experience in deployment of microservices over Amazon Web Services
● Experience in delivering quality products using microservices architecture.
● Knowledge of Agile methodologies & best practices for the full software development life cycle,
including coding standards, code reviews, source control management, build processes, testing,
and operations
● Strong hold on Data Structure, Problem solving skills
To succeed at Zest, you will need
● Ability to operate and communicate with every business unit and level of hierarchy
● High levels of energy and enthusiasm for all that you do
● Be someone who does not take “no” for an answer and pushes for continuous innovation and
evolution
● Have extremely high standards in everything you do – you will be required to keep raising the bar
● Ability to think big and to inspire a vision in others
● Kindness, warmth and a positive, optimistic attitude
And what do you get in return?
● Opportunity to be part of one of the most exciting consumer growth stories in the world
● One of the best funded and most far advanced companies in the space (investors are leading
global VCs)
● We will teach you all you need to know about “Fintech”
● Endless amounts of learning and development – formal and informal
● Ability to work with some of the best, nicest and most passionate people in the digital lending
industry – from all over the world
● Founders with the right vision and motivation to make this a success story
● Freedom to work how you like (we do not do ‘facetime’)
● A culture of trust and honesty – we will not second guess you
● A flat structure with minimal politics or hierarchy
● Recognition and respect for your work
● Market beating compensation and Equity ownership for the best candidate
● Lunch, great healthcare, decent coffee and a nice office.




