Cutshort logo
LTS logo
End User Support (EUS) / IT Service Desk Team Lead
at LTS
End User Support (EUS) / IT Service Desk Team Lead
LTS's logo

End User Support (EUS) / IT Service Desk Team Lead

at LTS

Satyen Jain's profile picture
Posted by Satyen Jain
5 - 7 yrs
₹5L - ₹10L / yr
Morbi
Skills
SLA
Technical support
Escalation management
Software licensing
Team Management
IT asset management

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi


The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.


 

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About LTS

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Profitable

About

LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.

Company social profiles

bloglinkedintwitter

Similar jobs

Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹7L / yr
Edtech marketing
Digital Marketing
Candidate must be from edtech company only

Responsibilities:

● Curate compelling content and promotional materials to drive course promotion and brand awareness.

● Manage push notifications, email campaigns, and other marketing initiatives to engage and retain customers.

● Develop and implement effective retention strategies to reduce churn and increase customer loyalty.

● Develop out-of-the-box ideas to generate revenue and enhance brand awareness.

● Analyze campaign performance data and make data-driven decisions to optimize marketing efforts.

● Collaborate with designers to create visually appealing creatives for marketing materials.

● Work closely with cross-functional teams, such as product, support, and tech, to optimize the customer experience and increase retention.

● Generate revenue through strategic marketing initiatives and activities.

● Manage affiliate programs to drive sales and revenue.

● Stay informed about industry trends, competitor actions, and market developments

Read more
Well reputed BPO organization
Well reputed BPO organization
Agency job
via Vacancy4all by Gaurav Gaurav
Remote only
0 - 10 yrs
₹5.5L - ₹10L / yr
English Proficiency
French
Urdu
Bengali
Nepali

Process Name: US LLS ( Line Language Selection ) - WORK FROM HOME

Company - Teleperformance 


Roles and Responsibility : Will be working as a language interpreter whereas their job would be to interpret between the customer and the client . Interpreter is responsible for handling telephone or video calls on demand and renders meaning of conversations in the consecutive mode of interpretation between speakers of French or Nepali or Bengali or Urdu along with Excellent English,



Criteria: Age limit 40 Max


Qualification : Graduates or Undergraduates can Apply


Work History : Freshers and Experienced both can Apply.


Skills Required:


Excellent communication in English as well as in their regional language

Should have good knowledge of computer.

Should be flexible with rotational shifts.

Should be comfortable for video conference with clients.

Should have WIFI , Laptop / Desktop / Smartphone


Perks and Benefits:

Permanent Work from Home


System provided by the company 

5 Days Working with rotational week off.


Pan India Hiring for Work from home.


Salary Details :

Bengali upto 5.5 LPA

Nepali upto 5.5 LPA

French : 10 LPA

Urdu Salary 30K a month

Selection Criteria :

HR Round

Online Assessment in both languages (Client Amcat)

Scoring Marks 3+ for both languages

Test can be performed on any device.

Ops Round on Microsoft Teams

Read more
Anantaresource
Mumbai
1 - 4 yrs
₹3L - ₹5L / yr
Nism
Mutual funds
Amfi
Client Management

A legacy of 20+ years AMFI registered Mutual Fund Distributor and Financial Intermediary for various Investment & Insurance products. Amongst the top 0.5% registered Mutual Fund Distributors in India by AUM out of a total universe of more than 1.25lakh distributors. We manage the personal finances of 800+ families and 6000 + financial dreams. Near 100% client retention rate. Complete suite of Conventional & Alternative Investment & Insurance Products.


Job Profile

Job Profile & Responsibilities:


A) Key Responsibility Area


Client Sourcing


Periodical Financial Review


Day to Day Coordination between Client & Operations


Up sell and Cross sell


Renewals of Investment & Insurance Products


B) Key Performance Indicator


New Client Conversion


Client Retention


New Client Referrals


Product Sales Outcomes


100% Renewals


100% Client Wallet Share


Qualifications


CFP/ NISM Level-1 & Level-2 Registered Investment Advisor Certification & NISM V-A MF Certification


Other Skills-Advanced working knowledge of Excel, Basic Knowledge of Word & Power Point,


Good written and spoken English


Good written and spoken English




Working Days -Time

6 days working time : 9:30-6:30

Recruiter Instructionns


company strenght 20-25 employess



Desired Candidate Profile



Willingness to make a long term career in Wealth Management


Attributes of Trust, Integrity, Self Starter, Closure Focus, Customer Focus


Willingness to Learn, Attention to Detail, Team Player




1 to 3 years relevant work experience with a AMFI registered Mutual Fund Distributor or Mutual Fund House





Read more
KGISL MICROCOLLEGE
Remote, perambavur,kerala
4 - 8 yrs
₹3L - ₹4L / yr
freelancer

reelance Digital Marketing Trainer (Offline – Weekly)

Location:

Perumbavoor, Kerala (Onsite Classroom Training)

Job Type:

Freelance / Part-time

Schedule:

Every Thursday (Once a week)

Total Duration: 60 hours (spread over multiple Thursdays)

Job Description:

We are hiring a Freelance Digital Marketing Trainer to conduct offline classes once a week (every Thursday) at our training center in Perumbavoor, Kerala. The trainer will be responsible for delivering hands-on and practical training in core digital marketing concepts over a total of 60 hours.

Key Responsibilities:

  • Deliver engaging and practical offline classes every Thursday.
  • Complete the syllabus within the 60-hour total duration.
  • Teach key digital marketing modules including SEO, SEM, SMM, content marketing, email marketing, analytics, etc.
  • Provide hands-on sessions using real tools like Google Ads, Facebook Ads Manager, Google Analytics, etc.
  • Assign tasks, monitor student progress, and provide feedback.
  • Prepare students for real-world applications and optional industry certifications.

Topics to be Covered:

  • Introduction to Digital Marketing
  • Website Basics & WordPress
  • SEO (Search Engine Optimization)
  • Google Ads (Search, Display, Video)
  • Social Media Marketing (Facebook, Instagram, LinkedIn)
  • Email Marketing
  • Content Marketing
  • Google Analytics & Reporting
  • Affiliate & Influencer Marketing
  • Online Reputation Management (ORM)

Requirements:

  • Minimum 2–3 years of professional digital marketing experience.
  • Previous training or teaching experience (preferred).
  • Proficient in using digital marketing tools and platforms.
  • Good communication skills in English or Malayalam (or both).
  • Passionate about teaching and mentoring.

Compensation:

  • Salary: Negotiable based on experience and skillset.
  • Paid per session or as a package for the full 60-hour program.


Read more
SAAS based company
SAAS based company
Agency job
via Qrata by Prajakta Kulkarni
NCR (Delhi | Gurgaon | Noida)
7 - 15 yrs
₹20L - ₹40L / yr
Marketing
Growth Hacking
Marketing Strategy
Digital Marketing
1. Lead our marketing team & build a culture obsessed with experience and learning
2. Own ROI-driven pipeline coverage by scaling inbound channels and nurturing deals to grow revenues
3. Strategize & execute go-to-market to expand into international geographies starting with US & UK market
4. Execute ABM to drive upsells & cross-sells within the customer business
5. Build customer case studies and success stories to drive demand and enable Sales

Is this you?
1. Overall 7 to 15 years of experience with 3+ years of experience in driving growth for a company with a subscription based model, driving cross border sales
2. Experience leading, recruiting & growing a team of marketers
3. A kickass storyteller and communicator with strong negotiation and persuasion skills.
4. A knack for creating experiences that shape perceptions.
5. Adopt a ‘get shit done’ mindset and demonstrate leadership, initiative, and motivation.
Ideal profile
1. You are driven by the desire to scale sustainably
2. You have a good insight into organic and non-organic channels
3. You have an experimental mindset and are constantly running different types of experiments
to figure out a scalable channel to help us acquire users and customers.
4. Along with quantitative research and data analysis, you also love talking to customers on a regular basis to gather feedback and learn about different use-cases.
5. You have strong experience with Firebase & Google Analytics.
6. You understand product positioning and can craft a great content and communication
strategy to strengthen the brand.
Read more
DTA India
at DTA India
1 recruiter
Renu katoch
Posted by Renu katoch
Remote only
5 - 9 yrs
₹3L - ₹10L / yr
Red Hat Linux
Linux administration
skill iconAmazon Web Services (AWS)
Linux/Unix
MySQL
Job Requirements and Qualifications
• Bachelor’s degree with a background in math will be a PLUS.
• Must have 5+ years system administration experience with a mix of Linux and Window systems in a medium
to large business environment.
• Must have command level fluency and shell scripting experience in a mix of Linux and Windows
environments.
• Must have experience in one or more public cloud environment: AWS / Azure / GCP
• Must have experience in using automation tools (Cloud Formation, Terraform) to build cloud infrastructure.
• Must have experience in basic MySQL administration – configuration, backups, replication.
• Must have experience in Apache and other webserver administration on Linux platforms.
• Must have exposure to VMware or other enterprise virtualization software.
• Certification with Red Hat or any other Linux variant will be a BIG PLUS.
• Fluent in the use of Microsoft Office Applications (Outlook / Word / Excel).
• Possess a strong aptitude towards automating and timely completion of standard/routine tasks.
• Must be able to work in a complex, dynamic team environment and possess good organizational skills.
• Ability to communicate with individuals and in an articulate, professional manner.
• Experience with automation and configuration control systems like Ansible, Puppet or Chef.
• Ability to organize, prioritize, and handle multiple assignments on a daily basis.
• Previous experience with leading technical projects desired.
• Track record of mentoring junior team members.
Read more
Tez Minds Software Pvt Ltd
Nitin Gupta
Posted by Nitin Gupta
Pune
1 - 5 yrs
₹2L - ₹10L / yr
Adobe Photoshop
Adobe Premiere Pro
Screencasting
The work needs creating video tutorials of our product features.
Creating visual content for social media marketing and SEO.

You have to be creative and good in Adobe photoshop, illustrator and premier-pro
Read more
Axess Technology
Sundari Raghavan
Posted by Sundari Raghavan
Chennai
2 - 4 yrs
₹2.5L - ₹5L / yr
Software Testing (QA)
Test Automation (QA)
Appium
Selenium
skill iconJava
+4 more
  1. Knowledge of Selenium Test Environment (STE) and the ability to configure it
  2. Ability to customize Selenium in various integrations
  3. Automation of various projects, for example, a framework
  4. Communication and interaction with customers to solve their problems
  5. Development of equipment automation plans and their approval


Read more
Contemporary Ayurvedic Products Co.
Contemporary Ayurvedic Products Co.
Agency job
via Unnati by Rakhi Gayen
Gurugram
1 - 3 yrs
₹2.5L - ₹4L / yr
Marketing
Digital Marketing
Performance Evaluation
Here is a chance to work for a premium wellness company, and find your marketing skills appreciated and awarded too.

Our client is a heavenly blend of modern and traditional science and provides wellness services across many cities in India. Incorporated since 2010, it provides premium ayurvedic solution ranges for customers covering skin, hair, face and general health.

Certified by the Ministry of Health, their products sell across their 11 stores and many ecommerce websites, this startup is currently having a turnover of more than Rs.2 crores annually. They boast of premium clients using their elite range of products which are reasonably priced.
 
As a Performance Marketing Specialist, you will maintain, optimize and create performance marketing campaigns across Amazon, Flipkart, Google, Facebook, Instagram.
 
What you will do
  • Managing a sizeable marketing budget with full ownership of results
  • Managing campaigns end-to-end including budget planning, targeting, copy, creative, day-to-day optimization, A/B tests, etc. to continuously improve ROAS from the campaigns
  • Driving and tracking KPIs like revenue, conversions, CPA, CPI, etc. on daily basis and create performance reports
  • Iterating to create new ads, campaigns, messages, audiences that work for the brand
  • Keyword Selection and audience targeting
  • Working knowledge of analytics tools and proficiency in MS Excel

 


Candidate Profile:

 

What you need to have:

 
  • 1-3 years of on-job experience in running digital performance marketing
  • Should have independently managed monthly marketing budgets of at least INR 5L
  • Strong analytical skills, good ability to work with numbers to develop data-driven action and insights
  • Growth mindset leading to experiment without fear of failure
  • Test basis hypothesis for creativity, audience, and content

 

Read more
Ozonetel Systems
Hyderabad
3 - 6 yrs
₹10L - ₹18L / yr
skill iconJava
Spring
skill iconSpring Boot
Apache Tomcat
skill iconRedis
+1 more
Web applications - Hands on experience required

Backend - Java, Spring, Spring Boot, Basic understanding of in memory databases, redis, bean stack

Strong understanding of Mysql

Frontend - Angular js, Javascript, JSP, added advantage for RIOTjs

Websocket technologies - Added advantage

Basic understanding of Apache Tomcat
 
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos