Cutshort logo
LTS SECURE logo
End User Support (EUS) / IT Service Desk Team Lead
End User Support (EUS) / IT Service Desk Team Lead
LTS SECURE's logo

End User Support (EUS) / IT Service Desk Team Lead

Satyen Jain's profile picture
Posted by Satyen Jain
5 - 7 yrs
₹5L - ₹10L / yr
Morbi
Skills
SLA
Technical support
Escalation management
Software licensing
Team Management
IT asset management

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi


The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.


 

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About LTS SECURE

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Profitable

About

N/A

Company social profiles

bloglinkedintwitter

Similar jobs

Global provider of Business Process Management
Global provider of Business Process Management
Agency job
via Jobdost by Sathish Kumar
Gurugram, Pune, Mumbai, Chennai, Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹18L / yr
Oracle EBS
PSQL
skill iconXML
EBS

Job Description:

Oracle EBS Technical

 

Senior Program Analysts having 3+ years of experience working on Oracle EBS (release 12+) Financial modules (Projects, Purchasing optional)

Expertise in D2K forms, Reports, XML reports, PLSQL, API/Interface development, OAF knowledge is optional

Should have knowledge of Financial modules (GL, AP, AR)

Worked on interfaces and API

Can work independently once requirements are shared. Able to navigate and test functionality in Oracle EBS without support

Additional information

Good communication skills and accounting knowledge is must

Read more
Offers integrated marketing and advertising solutions
Offers integrated marketing and advertising solutions
Agency job
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹15L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconJavascript
TypeScript
skill iconNodeJS (Node.js)
+4 more

Job Summary:

As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements using Angular.

Job Responsibilities:

  • Building and implementing high-quality user interfaces using JavaScript and the Angular framework
  • Works independently with a broader perspective on the project
  • Participates in requirements analysis, development, unit testing and documentation.
  • Writes quality code to fit unique customer needs and configurations.
  • Troubleshoots and debugs (with some guidance from senior team members if needed)
  • Achieves better understanding of the company platform and processes and suggests improvements.
  • Understanding the system architecture and technical goals of the product.
  • Follow development process (source control, branching, testing etc.) without assistance.
  • Actively troubleshoot issues and assist with complex support queries which require further analysis.


Job Requirements:

Must Have:

  • Minimum 2 to 3 years’ experience 
  • Experience on Angular
  • Experience on Typescript
  • Experience of NodeJS
  • Knowledge of multiple front-end languages (JavaScript, HTML, CSS) and their libraries
  • Experience of consuming REST API
  • Demonstrate understanding of good coding practices.
  • Experience of writing unit tests.
  • Knowledge of implementation on cloud.
  • Use of tools such as JIRA, Git, GitHub.
  • Good Communication skills.
  • Ability to participate in team discussions.
  • Positive attitude, willingness to learn and self-motivated.


Good to have:

  • Exposure on SPA Front End App
  • Exposure on Rxjs, Ngrx/store, Nx monorepo, Deck.gl
  • Exposure on Turf.js (GIS), cypress 
  • Exposure on Storybook 
  • Experience in working with Containers.
  • Familiarity with database technologies such as MySQL, Oracle, or MongoDB
  • Experience with Serverless.
  • Ability to document code inline using JS Doc
Read more
Variyas Labs Pvt. Ltd.
at Variyas Labs Pvt. Ltd.
2 candid answers
Sales Team
Posted by Sales Team
Delhi, Gurugram, Noida, greater noida
1 - 2 yrs
₹4L - ₹5L / yr
Microsoft Windows Azure
skill iconAmazon Web Services (AWS)
ArgoCD
gitlab
MySQL
+3 more

Job Overview:


We are seeking a skilled and proactive Cloud Administrator with strong hands-on experience in Azure and AWS environments. The ideal candidate will have a solid background in Kubernetes administration, ArgoCD, MySQL, and GitLab, with a keen eye for cloud optimization and security best practices.


This role demands a self-motivated, quick learner who can confidently manage cloud infrastructure in production environments, communicate effectively with stakeholders, and escalate issues promptly when needed.



Key Skills & Qualifications:

  • Strong experience with Azure and AWS cloud platforms.
  • Proven expertise in Kubernetes administration (certification a plus).
  • Experience with ArgoCD, GitLab CI/CD, and Helm.
  • Proficiency in MySQL administration, including performance tuning and backups.
  • Working knowledge of cloud security principles and cost optimization strategies.
  • Ability to troubleshoot issues in high-pressure production environments.
  • Strong communication and customer-facing skills.
  • Quick learner with a positive attitude toward problem-solving.


Read more
First Click Studios
Apollo Cradle - Karapakkam
0 - 1 yrs
₹1.8L - ₹2.4L / yr
Basic English

Dear Candidates,

We have an urgent opening for Baby Handler for Chennai Location.

Role: Baby Handler

Qualification: Any

Experience: Fresher – 1 Year

Salary: Best in the Industry

Notice Period: Immediate


Job Description:

·        Well-talented freshers are highly welcomed.

·        Can able to work in the hospitality field.

·        Should have patience and knowledge in handling newborn babies.

·        Ready to relocate to Chennai.


Thanks & Regards,

Dhanushka Dinakaran,

First Click Studios – Chennai

Read more
codersbrain
at codersbrain
1 recruiter
Aishwarya Hire
Posted by Aishwarya Hire
Remote only
6 - 8 yrs
₹6L - ₹10L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconReact.js
skill iconAngular (2+)
skill iconJavascript
  • Design and develop innovative web applications that draw the user’s attention
  • Write reusable, effective, and scalable JavaScript code
  • Build modular and reusable components and libraries
  • Implement front-end components with progressive Vue.js framework
  • Translate the client’s technical specifications into code
  • Test, update and optimize the application for performance and security
Read more
Consulting Leader
Consulting Leader
Agency job
via Buaut Tech by KAUSHANK nalin
Pune, Mumbai
4 - 10 yrs
₹4L - ₹12L / yr
skill iconJava
skill iconJavascript
Fullstack Developer

Role: Full Stack Java Developer

 

 Requirements:

  • Tech\ B.E. (Bachelor’s degree in Computer Science\ Computer Engineering)
  • At least 5 years of Java Development experience with knowledge of Java EE technologies and Spring framework. (Core, SpringBoot, JDBC, JMS, MVC etc.)
  • Strong experience in building Restful services, Micro services and Web application (HTML, CSS and JavaScript) development
  • Strong experience with one or more web technologies like JQuery, Angular, FreeMarker, React etc.
  • Strong experience in building front-end of applications through appealing visual design
  • Experience with Tomcat and WebLogic servers
  • Experience with Eclipse/STS, Mule ESB, SOAP UI, Swagger, Postman etc.
  • Experience in Database development skills in Oracle using SQL, PL/SQL etc.
  • Experience in modern DevOps processes, CI/CD setup and Test Automation
  • Understanding of Agile/Scaled Agile.

 

 

Desired Skills (Preferred):

  • Financial Services industry experience desired, but not necessary
  • Experience in OpenShift and cloud technologies (preferably AWS, Docker and Kubernetes).
  • Experience in refactoring and migrating applications to cloud
  • Experience in build automation tools like GIT, Ant, Maven, Gradle, Jenkins, Artifactory, Serena, Nolio etc.
  • Experience in test automation tools like Selenium, SOAP-UI, Postman, JMeter, etc.
  • Exposure to HP ALM and JIRA, GitLab

 

Read more
Affinsys
at Affinsys
1 recruiter
Manisha B
Posted by Manisha B
Whitefield Bangalore, Bengaluru (Bangalore)
1 - 3 yrs
₹4L - ₹7L / yr
skill iconJavascript
skill iconHTML/CSS
skill iconReact.js
Looking for immediate joiners.
  • Responsible for the implementation of end-to-end modules starting from user interface, business logic layer and database layer.
  • Proficient in HTML, javascript.
  • React JS experience is an added advantage.
  • Assists in research, design, documentation, and modification of software specifications throughout the software development life cycle.
  • Analyzes, troubleshoots, and optimizes code.
  • Participates in requirements gathering meetings and produces technical documentation as needed.
Read more
Our client is a 9-year-old Digital agency
Our client is a 9-year-old Digital agency
Agency job
via Anther HR Solution by Akhtar Siddique
Mumbai
3 - 7 yrs
₹4L - ₹7L / yr
Digital Marketing
Marketing
Inventory Management
Communication Skills
Search Engine Marketing (SEM)
+2 more

Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.

Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces

Help to create and deliver adhoc marketing campaigns across various marketplaces

Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India

Increase listing rankings and search results to increase sales conversion and maximize revenue

Generate customer reviews, and monitor ratings to protect and enhance marketplace status

Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns

Keep each marketplace updated with the latest products and promotions

Develop strategies for the clearance of any excess stock

Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.

Good communication skills to deal with external clients & handle in-house (inter-team) operations.

 

To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.

Read more
Thrymr Software
at Thrymr Software
3 recruiters
Sharmistha Debnath
Posted by Sharmistha Debnath
Hyderabad
1 - 5 yrs
₹2L - ₹6L / yr
Qualitia
Regression Testing
Smoke Testing
Performance Testing
Functional regression
+6 more
Job Description :Thrymr Software, a technology solution partner for medium and large global customers, is seeking for a QA Engineer, who can take ownership for the end to end quality of our software projects/products.Thrymr is- rapidly growing outsourced product development startup. Our primary development center is in Hyderabad- (Financial District).- Thrymr is also in Singapore, Hamburg (Germany) and Amsterdam (Netherlands). Responsibilities :- Create comprehensive test plans with well defined, reusable test cases from business requirements and functional specifications documents.- Execute software testing to include functional testing, system testing, regression testing, and performance testing- Record and maintain automated test script libraries for functional regression testing for assigned applications; maintain and improve existing automated tests, and adding new ones as appropriate- Document software defects in an issues tracking system and proactively communicate issues with developers and other project team members- Participate in business requirements and functional specifications reviews early in the software development lifecycle process- Ensure the timeline for quality assurance and testing is optimizedMust Haves:- BE / B.Tech / BCA / ME / M.Tech / MCA degree- 1+ years working experience in Manual and Automation testing- Strong knowledge of software QA methodologies, tools, and processes- Experience in writing clear, concise and comprehensive test plans and test casesDesirable Skills :- ISTQB certifications- Due to the technical nature of the role, having a strong understanding of one or more querying languages, such as SQL, and programming languages, such as C, JAVA, would be advantageous.-Experience with performance, load testing, and security testing- Hands-on experience with both white box and black box testing- Experience working in continuous integration and the continuous delivery environment.Happy go lucky attitude!
Read more
SkyOnn Technologies
at SkyOnn Technologies
2 recruiters
Anu SkyOnn
Posted by Anu SkyOnn
Noida, NCR (Delhi | Gurgaon | Noida)
10 - 17 yrs
₹1L - ₹50L / yr
Taxation
Finance
Excel VBA
Job Description • Exposure on tax related tasks across the globe -(International Taxation) • Knowledge on US, European Tax Structure (Multiple Countries) • Tax Automation/Adjustments (Global, Domicile, Entity) Process • Knowledge on Tax Jurisdiction concept • Differed Tax Calculation, Tax Provision & Tax Returns • Knowledge of Accounting Standards (IFRS,USGAAP & IND AS) related to Accounting for Income Tax • Deep knowledge on computation components i.e.PBT, PBIT, Federal/National and State/Regional Tax, Permanent Difference, Temporary Difference (Deferred Tax Assets & Deferred Tax Liability) Deferred Tax Not Recognized (DTNR), Return to Accrual (RTA),Book Profit & Tax Profit, Differed Tax Roll forward (DTR), Effective Tax Rate (ETR),Logic of Pull, Movement & Squeeze, True-up, Allowable/Disallowable expenses, • Assisting clients with their implementation of specific international tax structures and processes • Complex Tax Computation projects for clients in diverse industries • Demonstrates required knowledge and, in addition, an understanding of client’s organization and business/regulatory environment
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos