End User Support (EUS) / IT Service Desk Team Lead

The RPA Business Analyst will play a key role in analysing banking processes to identify opportunities for automation and optimization using Robotic Process Automation (RPA) tools. With experience in the banking domain, the candidate will collaborate with stakeholders, gather requirements, document processes, and work closely with RPA developers to design, implement, and improve automated workflows.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionise their customer experience endeavours. 

Position Description: We're seeking a proactive individual to spearhead lead generation and client engagement efforts. The role entails identifying and connecting with key decision-makers to showcase how our product addresses their business needs.

Key Responsibilities:

- Address client engagement and retention challenges using our solutions.

- Utilize diverse channels including phone, email, research, and social media to generate new business.

- Identify and pursue potential buyers, both domestically and internationally.

- Determine budget and timeline by understanding key buying influencers.

- Foster prospect relationships through effective communication and follow-ups.

- Collaborate with Business Development Managers to expand the sales pipeline and meet revenue goals.

- Work with the Marketing team to drive inbound leads.

- Manage CRM data for accuracy and documentation.

- Prepare and analyze sales pipeline reports for effective tracking.

Requirements

- Education: Bachelor's degree in Business, Marketing, or related field.

- Experience: Proven sales or business development experience, preferably in B2B SaaS.

- Communication Skills: Excellent verbal and written communication to engage potential clients.

- Research Skills: Ability to identify prospects through various channels.

- Customer Focus: Understanding of customer needs to position our solutions effectively.

- Initiative: Proactive approach to lead follow-up and new business opportunities.

- Analytical Skills: Proficiency in preparing and analyzing sales reports.

Benefits

- Medical Coverage: Comprehensive healthcare for you and your family.

- Dynamic Work Environment: Thrive in an innovative workplace with growth opportunities.

- Learning and Upskilling: Access to professional development resources.

- Collaborative Culture: Join a team that values communication and teamwork.

• Proficiency in Angular (v8+) and TypeScript.
• Strong knowledge of HTML5, CSS3, and JavaScript/ES6+.
• Hands-on experience with RxJS for reactive programming.
• Experience with state management libraries like NgRx or similar.
• Familiarity with RESTful APIs and JSON data structures.
• Understanding of authentication and authorization mechanisms (OAuth, JWT).
• Experience with Angular CLI for project setup and management.
• Proficiency in browser developer tools for debugging.
• Strong experience with Jasmine, Karma, or other testing frameworks.
• Familiarity with build tools like Webpack or Vite.

The ideal candidate should have a strong foundation in computer science and a passion for building high-quality solutions. The role requires hands-on experience in designing, developing, and implementing scalable and high-performance mobile applications (company is looking for an employee to build a chat application from scratch)

Responsibilities:

1. Design, develop, and maintain a mobile application

2. Write clean, scalable, and maintainable code that

adheres to best practices and industry standards

3. Test applications to ensure they meet customer requirements and are free from defects

4. Implement security and data protection measures in applications

5. Troubleshoot and debug software applications

Requirements:

1. Bachelor's degree in Computer Science or a related field

2. Experience in developing applications using Java, and Javascript.

3. Strong understanding of the software development life cycle (SDLC) and Agile methodologies

4. Experience with front-end technologies such as HTML, CSS, and JavaScript

5. Experience with database design and management, particularly with MongoDB

6. Excellent debugging and troubleshooting skills

7. Strong communication and teamwork skills

Requirements:

• Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
• High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
• Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
• Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
• Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
• It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
• A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
• Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
• Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
• Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
• A deep understanding of user-centered design principles and best practices.
• Exceptional communication skills for articulating design decisions to team members and stakeholders.
• Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
• Knowledge of prototyping tools.
• Certification in UX design from a reputable institution.
• Experience in a fast-paced startup environment.

Power BI Engineer 

Company Overview: 

At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day. 

We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results. 

What we're looking for :

• You should have strong technical and analytical skill with more in SQL Server, reporting tools like Tableau, Power BI, SSRS and .Net. 
• You have experience in OLAP, UI/UX and Dashboard building.
• You should have experience for proper understanding of the project deliverables. 
• You should possess excellent communication skills. 

• You will be responsible for the respective tasks assigned in the project. 
• You will be responsible for the deliverable with proper quality, in planned time and cost adhering to the industry standards that will be defined for the project. 
• You will be involved in client interaction. 

We are looking for a Public Relations (PR) Specialist to take on full responsibility for creating, planning, and executing public relations strategies in order to maintain and enhance the perception of our company among various internal and external audiences.

• Create PR plans and strategies
• Improve the quality of the company’s voice via different online and offline channels
• Serve as a first contact person for all media queries
• Write press releases, media announcements, speeches and other PR copy
• Prepare presentations for media briefings and other meetings
• Organize and oversee company events such as fairs, open days, seminars, conferences, etc.
• Provide effective crisis management solutions in times of need
• Suggest effective ways of peaceful resolving any internal or external disputes
• Conduct research and analyze public opinion
• Build and maintain targeted media lists, and nurture relationships with key reporters
• Monitor and analyze the effectiveness of PR campaigns and communicate insights to management
• Collaborate with external stakeholders including public affairs offices, consumer organizations, and professional societies 
  
  

Requirements:

• Previous working experience as Public Relations Specialist for 3 years
• Hands-on experience with a variety of different PR campaigns 
• Applicable knowledge in copywriting and editing
• Experience with diverse social media platforms (LinkedIn, Twitter, Instagram, Facebook, etc.)
• Excellent communication, presentation and leadership skills
• Outstanding organizational and time management skills
• Passion for public speaking
• Attention to details
  
  

We are looking for an experienced and creative Digital Head to join our team. You will be responsible for developing and implementing our Social Media strategy in order to increase our online presence and improve our marketing and sales efforts. You will be working closely with the Marketing and Sales departments.

Responsibilities

• Develop, implement and manage our social media strategy
• Define most important social media KPIs
• Manage and oversee social media content
• Measure the success of every social media campaign
• Stay up to date with the latest social media best practices and technologies
• Use social media marketing tools
• Attend educational conferences
• Work with copywriters and designers to ensure content is informative and appealing
• Collaborate with Marketing, Sales, and Product Development teams
• Monitor SEO and user engagement and suggest content optimization
• Communicate with industry professionals and influencers via social media to create a strong network
• Hire and train others in the team
• Provide constructive feedback

Requirement

• Experience : 3-6 Years
• Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+, and other social media best practices
• Education: Any degree
• Excellent multitasking skills
• Proficient in English