Cutshort logo
LTS logo
End User Support (EUS) / IT Service Desk Team Lead
at LTS
End User Support (EUS) / IT Service Desk Team Lead
LTS's logo

End User Support (EUS) / IT Service Desk Team Lead

at LTS

Satyen Jain's profile picture
Posted by Satyen Jain
5 - 7 yrs
₹5L - ₹10L / yr
Morbi
Skills
SLA
Technical support
Escalation management
Software licensing
Team Management
IT asset management

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi


The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.


 

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About LTS

Founded :
2016
Type :
Product
Size :
0-20
Stage :
Profitable

About

LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?

LTS is a technology consulting and IT services company specializing in product engineering, cloud solutions, and digital transformation. With a strong focus on innovation and quality, we help enterprises and startups build scalable, secure, and future-ready IT ecosystems. Our teams work across global markets, delivering excellence in technology and business solutions.

Company social profiles

bloglinkedintwitter

Similar jobs

Mumbai, Navi Mumbai
0 - 6 yrs
₹2L - ₹2.6L / yr
Hotel Management
restaurant
Hospitality
culinary
hotel
+1 more

We have multiple opening for Famous Bar in Mumbai/


Locations : Chembur / Vashi / Wadala / Ghatkophar / Borivalli


Positions :

1.Bartender

2.Chef ( Commi1 ,Commi 2 and commi 3 )

3.Hostess

4.Steward ( Waiter )

5.Runner ( Helper)

6,Guest Relation Officer

7.Asst Restaurant Manager


Experience : Fresher with Degree / Diploma in Hotel management / Hospitality can apply


or Experience can apply


Good communication skills



Read more
GTS
Mumbai, Maharashtra
1 - 4 yrs
₹4L - ₹7L / yr
Business Development
Sales
Telecom
Voice Over IP (VoIP)

Dear Candidate,


we are urgently hiring Business development Executive/Manager at Mumbai.


Job Title: BUSINESS DEVELOPMENT EXECUTIVE/MANAGER

Position DetailsDesignation: Executive/Manager 

BDM - Exp – 1 - 4 yrs

Location: Navi Mumbai 

Job Summary :

 We are looking for a successful and dynamic Business Development Ex/Mg:

•            Identify sales opportunities and ensure maximum conversion of these opportunities to generate revenue as per sales strategy/ targets

•            Positioning and promoting the partner value proposition, leading sales/account managers in the development and expansion of opportunities and reinforcing existing relationships

•            Responsible for annual margin target booking with significant growth in subsequent years with an emphasis on the development of client relationships and customer delivery

Job Description

  • Analyze business potential, conceptualize & execute strategies to drive sales, enhance revenue and achieve assigned AOP numbers
  • Evaluate past performance, identify market potential, and market share growth potential
  • Drive annual sales plans for Voice, SMS & Products portfolio by extensive farming and hunting new accounts
  • Develop Key Account Plan to drive strategic ideas to improve wallet share and higher product penetration
  • Experience in negotiating roaming agreements national and/or international, as well as mobile termination terms, conducive to sustainable new entry
  • Seasoned to handle/drive Cross Functional Teams to ensure fulfillment of common goals & objectives
  • Integral part of CFT (Cross Functional Team) engagements infused for remittance of old receivables

Represent GTS interest in several telecom Industry forums, associations & conferences in the region


Key Qualifications

  • Graduate/ Post Graduate in Sales or Marketing with minimum 1-4 years of experience.
  • Should understand the business dynamics, trends, systems & process intricacies regarding wholesale Pricing, routing, and product features
  • Strong analytic skills and good understanding of the regulations and legal nuances of the business globally
  • Strong verbal and written communication skills
  • Open for feedback and enjoys working in a fast paced, constantly iterating environment
  • Collaborative and consensus driven approach; strong team player


Thanks & Regards,

Minakshi Soni

Executive-Talent Acquisition 

Rigel Networks Pvt. Ltd


Read more
Casey Foods
at Casey Foods
7 recruiters
SUBHASHISH TRIPATHI
Posted by SUBHASHISH TRIPATHI
Dhenkanal
1 - 2 yrs
₹3.5L - ₹3.7L / yr
Sales
Communication Skills
  •  Training personnel and helping team members develop their skills.
  • Finding and developing new markets and improving sales.
  •  Developing quotes and proposals for clients.
  • Developing goals for the development team and business growth and ensuring they are met.

Requirements:

  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
  • Proficient in Word, Excel, Outlook, and PowerPoint.
  • Proficient in Word, Excel, Outlook, and PowerPoint.
  • Bachelor’s degree in business, marketing or a related field.
  • Experience in sales, marketing or related field.
  • Strong communication skills and IT fluency.
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty.



Read more
Sai Floritech Pvt Ltd
Mumbai
3 - 6 yrs
₹4L - ₹6L / yr
Product Management
Ideation
Social Media Marketing (SMM)
Search Engine Optimization (SEO)
Planning
+4 more

Responsibilities:


  1. Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  2. Design, build and maintain our social media presence
  3. Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  4. Identify trends and insights, and optimize spend and performance based on the insights
  5. Brainstorm new and creative growth strategies
  6. Plan, execute, and measure experiments and conversion tests
  7. Collaborate with internal teams to create landing pages and optimize the user experience
  8. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
  9. Instrument conversion points and optimize user funnels
  10. Collaborate with agencies and other vendor partners
  11. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Read more
Planet Spark
at Planet Spark
5 recruiters
Afreen Ahmed
Posted by Afreen Ahmed
Gurugram
0 - 5 yrs
₹4L - ₹7L / yr
Effective communication
Negotiation
Laptop

About PlanetSpark

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a series B funded global company impacting over 13 countries through live classes on communication skills through handpicked top 1% teachers, We are the category creators and market leaders in the communication skills segment. Our learners participate in gripping debates, create viral YouTube videos start their podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. We Are backed by some top VCs, such as prime venture partners, Indian Angel network FIITJEE, and global entrepreneurs such as Binny Bansal, Deep Karla Gokul, and Shirish Nandkarni. We have raised over dollar 24 million till date over five rounds. Come join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this rollercoaster ride to build the most loved brand for kids who will move the world!

 

Key Statics - Series B Funded - 13 countries - 35k Students - 4K Teachers - 2 Million Enrolled Classes

 

Mission statement for the role:

- Generate revenue by achieving weekly target through consultative inside sales.

Roles and responsibilities:

- The business development counselor interacts with parents or adult learners after they have taken a demo class and have experienced the product. Since these were high intent nurtured leads, There is no cold calling required. The role involves achieving weekly revenue targets by:

- Inviting parents or the adult learners to a video counseling session

- Conducting a detailed video counseling session with the decision-makers and taking them closer to their decision to purchase

- Looking at the entire sales life-cycle, starting from engaging with parents till final conversion and i.e. enrolment in the program

 

How is sales at PlanetSpark different?

- High Intent Leads - you get leads after they take a 1-hour demo.

- Extensive Training- you will get extensive instructor training and on-the-job training

- Career Progression - Get fast-track growth in designation and compensation

- Rewards and Recognition- become a star performer and get recognized through the weekly rewards ceremony!

 

Your career path

Working with a fast-growing, the startup provides the opportunity to grow, aggressively up the ladder and assume greater responsibilities and experiences at a very young age. Our meritocratic, performance-based policy identifies and promotes top performers.

- Business development counselor

- Senior business development counselor

- Assistant Manager

- Manager

- Senior Manager

- Associate Director - Associate Vice President - Vice president

 

Key skills to be successful in the role:

- Excellent communication, interpersonal presentation, and problem-solving skills

- A go better attitude and winning mindset

- Excellent influencing skills and Street smartness

- Performance-driven people who adhere to guidelines set by the organization

 

What we're looking for?

- We do not look for any specific degree of GPAs. We are open to all those who have a passion for sales and the zeal to grow quickly in their career.

- You should be located in Gurgaon or should be ready to locate to Gurgaon. This is a work-from-office role.

- You should be okay to work 5 days a week with a weekly off on Thursday. Saturday. Sunday are the most important days for your role as maximum customers take their counseling session on these days.

 

CULTURE SNEAK-PEAK

Apart from doing impactful work together, we ensure that our employees are well taken care of and that they feel strongly about creating confidence across the globe.

- Take a sneak-peek at our impact here https://lnkd.in/dvjncjTw

- Catch how we do things at our office https://lnkd.in/d3HRvbu2

- Life at PlanetSpark https://youtu.be/UY5hcQQ9Zml

Read more
Casey Group
Priyanka Dash
Posted by Priyanka Dash
Balasore
1 - 2 yrs
₹3.5L - ₹3.7L / yr
Communication Skills
Marketing
sales

Responsibilities:

.Create exclusive distributors, super stockiest & business associates and guide, and coordinate them to achieve the target for the company towards the business growth.

.Make a strategic marketing plan for the sales team working under his jurisdiction.

.Observe all the stock reports, inventory, product orders, re-order etc.




Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

Read more
Series B Fintech company, providing payment solution for edu
Series B Fintech company, providing payment solution for edu
Agency job
Bengaluru (Bangalore)
8 - 15 yrs
₹10L - ₹15L / yr
Product Management
User stories

Requirement:

  • Minimum 8 years of relevant experience working in a product role at a consumer technology organization, preferably a startup
  • Hands-on approach and a willingness to roll-up one's sleeves and get the job done
  • High on user empathy so you can be the voice of the customer and solve real problems through your products
  • Exceptional decision-making skills to prioritize across needs to achieve maximum value
  • Thrive in a start-up environment: love dealing with pace, changing needs, and limited resources
  • Demonstrated ability to think both strategically and tactically including the ability to formulate data-driven and result-oriented decisions
  • Salary - 70 - 95 LPA

 

Key Responsibilities:

  • Owning the product definitions and execution. Translate product strategy into detailed requirements and prototypes to build an actionable product roadmap
  • Work with cross-functional teams (like Engineering, Design, Operations, Marketing) to create and implement a decisive product plan from product development to actual production. You own the execution
  • This role requires hustle and demonstrable experience in prioritization- we have to move from 0 -> 1 pretty quickly
  • Set your product’s goals, success metrics and roadmap to align with Jupiter’s mission and drive maximum impact. You should understand numbers and what they mean

 

Communication:

Should be able to articulate your thoughts and ideas, communicate with key stakeholders (which includes technical and business teams across the organization) and leverage those discussions to translate business requirements to the engineering team.

 

Brownie Points:

  • You’ve tried building your own start-ups from the ground-up
  • You’re passionate about FinTech and have launched consumer facing products in the space
  • Proven experience communicating to senior management, peers and team members.
  • You’ve studied at a top engineering or B-school
  • To get closer to this, come have a chat with us and discover us a notch closer.
Read more
IT solutions specialized in Apps Lifecycle management. (MG1)
IT solutions specialized in Apps Lifecycle management. (MG1)
Agency job
via Multi Recruit by Ayub Pasha
Linux Server Deployments
2 - 3 yrs
₹6L - ₹8L / yr
IBM HTTP Server
Perl
Linux Server Deployments
IBM WAS
F5 Servers
+4 more
  • Ownership of MBSE support Frontline Desk to address the Service Operations requests
  • 16x5 monitoring of MBSE Infrastructure environment
  • Create CISM tickets based on the predefined standard cases
  • Documentation of Service cases and standard operation procedures
  • Contribution to the predefined Knowledge database on Sharepoint.
  • Communication & coordination with different teams in India & Germany
  • Resolve user-reported issues as per the agreed SLA
  • Assignment and coordination of CISM tickets to Level 2 & Level 3 support group
  • Knowledge of Linux server deployments
  • Knowledge of IBM WAS, IBM HTTP server, proxy configurations, F5 servers, client and server certificates.
  • Knowledge of writing Linux scripts (Shell/Perl)
  • Good knowledge of IBM DB2
  • Good knowledge of LDAP protocols, authentication/authorization in IBM Jazz CLM

 

Read more
Y Media Labs
at Y Media Labs
8 recruiters
Shama Nayak
Posted by Shama Nayak
Remote, Bengaluru (Bangalore)
4 - 7 yrs
₹7L - ₹16L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
• Strong foundation in Computer Science fundamentals like data structures and
algorithms, and software engineering principles
• Passionate about creating great code
• Multiple years of experience in Android application development, with Java and/or
Kotlin. Kotlin experience is a major advantage.
• More than one published application on the Google Play store available for immediate
download and review by our team. Please provide names of all your apps that you've
worked with a brief description of your contribution (if not individually developed).
• Strong experience in building and publishing commercial applications to Google Play
store.
• Multiple years of in Java I/O, RDBMS, Networking, Generics and well-known
application frameworks.
• Solid Understanding of Android design principles and interface guidelines.
• Experience with performance and memory tuning using tools
• Experience coding with RESTful APIs to connect applications to back-end services.
• Great team player who works well in collaborative situations
• Experience with iOS app development is a major plus. Experience with cross-platform
tools would be an advantage
• Experience with tools like Git, Jira, Basecamp, BitBucket, Azure DevOps would be an
advantage.
• Good to have experience working with IOT projects, Bluetooth technologies
• Active Open Source, GitHub or Stack Overflow contribution will be a big plus
• Having personal apps in play store will be an added advantage
• Working knowledge of the general mobile landscape, architectures, trends & emerging
technologies.
Read more
Pivotchain Solutions
at Pivotchain Solutions
4 recruiters
Akash Borana
Posted by Akash Borana
Pune
2 - 5 yrs
₹3L - ₹5L / yr
Wordpress
skill iconJavascript
skill iconHTML/CSS
skill iconReact.js
skill iconAngular (2+)
+1 more
  • REQUIREMENTS

    • Write hand-coded HTML5, JS, and CSS(SCSS) that is thoroughly standards-compliant.

    • Solid Javascript experience.
      -WordPress Must needed
      -Experience designing and developing responsive design websites

    • Knowledge of modern authorization mechanisms, such as JSON Web Token

    • You know how to architect all components of a frontend project

    • You have experience reading API documentation and working with different endpoints to compose the desired effect

    • You know how to run projects through solid processes (things like code reviews, reviewing stories, planning)

    • Ability to understand business requirements and translate them into technical requirements

    • Picks up new technologies quickly and efficiently

    • Uses Git effectively

    • Know how to create tests and why it's important

    • Knowledge of OOP and software design principles

    • You know how to optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.

    • Knowledge of responsive frontends

    • You don't have to be an expert in backend tech, but you'll need to understand how to integrate with the backend guys.

    • Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform

  • WHAT do WE expect?

    • Someone who is comfortable taking on multiple projects at the same time, juggling tasks.

    • Experience of working in and collaborating with teams

    • Should take ownership of tasks.

    • Acumen. You must be able to think and judge multiple solutions for a problem and be able to reason between them.

     

    GOOD TO KNOW

    • Experience in Linux and command-line interface.

    • JS/Webpack/Browserify.

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos