About KrispCall
At KrispCall, we’re building a modern cloud telephony platform designed to simplify and modernize business communication. Thousands of users globally trust our system to manage calls, support teams, and stay connected all in one place.
We're a fast-moving startup with bold ambitions. If you're passionate about technology, enjoy solving real problems, and want meaningful professional growth, this is your opportunity.
About the Role
We’re hiring a customer support representative based in India who genuinely enjoys helping people. In this role, you’ll be the first point of contact for our users and internal teams. You’ll guide customers through issues step-by-step and collaborate closely with product, engineering, and customer success teams to make the platform better every day.
🧑💻 This is a fully remote position, open to candidates across India.
What You’ll Be Doing
- Provide timely and helpful technical support to users via chat, email, and video calls.
- Troubleshoot issues related to VoIP, integrations, account access, and app behavior.
- Offer step-by-step solutions and clear communication.
- Help onboard new users and ensure a smooth start.
- Identify recurring issues and document them to improve support processes.
- Collaborate with product and engineering teams to share feedback and insights.
What We’re Looking For
Must-Haves:
- 1+ year of experience in technical support, SaaS, or helpdesk roles.
- Understanding of VoIP, cloud platforms, or browser-based tools.
- Reliable computer and stable internet connection.
- Strong communication skills and a proactive problem-solving mindset.
- Fluent in English (spoken and written).
Nice-to-Haves:
- Familiarity with HubSpot, Zendesk, Intercom, or similar tools.
- Experience working remotely or in fast-paced tech/startup environments.
- Knowledge of APIs, basic networking, or browser developer tools.
Why This Role is Worth Your Time
We're not a corporate giant and that's a good thing. At KrispCall, you won’t be another cog in the wheel. You’ll take ownership, gain exposure across departments, and have opportunities to grow into more technical or strategic roles based on your strengths and interests.
What You Get
- Fully remote role across India
- Learning and growth opportunities
- Open, inclusive, and supportive team environment
- Merit-based career progression
Apply Now
We value diverse experiences and perspectives. If you’re curious, driven, and want to grow with a global startup, we want to hear from you.
Let’s build the future of communication together.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Krispcall
About
KrispCall is experiencing rapid growth, and we're looking for talented individuals to join us on this exciting journey. We offer a dynamic and rewarding work environment where you can learn, grow, and contribute to a product that's transforming the way businesses communicate. We value our employees and provide opportunities for professional development and advancement. Explore our open positions and discover your potential at KrispCall!
Company video
Candid answers by the company
KrispCall is a cloud telephony provider offering a comprehensive suite of communication tools, including virtual phone numbers, call management features, and integrations with popular business applications. We serve businesses of all sizes, helping them improve communication efficiency and customer experience. We are committed to innovation and creating a positive work environment
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