Application Support Engineer

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

As a Software Development Engineer II in Hiver’s Strategic Initiative department, you will have a critical role to play in building solutions that hold high strategic value for the business. You will get a chance to work with and mentor a group of smart engineers as well as learn and grow yourself working with very good mentors. Expect lots of challenges and high levels of ownership and autonomy. You’ll get the opportunity to work on complex technical challenges, building frameworks to monitor and improve the performance of our systems, and improving reliability and performance.

You will be working on

• Building, maintaining and scaling APIs and microservices. You will own all aspects of SDLC including documentation, data modeling, and deployment.
• Participate in solution brainstorming, release planning and code reviews.
• This is the early phase of the project and you will do foundational work on multiple aspects and help define and improve engineering standards, tooling, and processes.
• Collaborating closely with co-developers, designers and other stakeholders to build dynamic and compelling user experiences while embracing emerging standards.

We are looking for

• 3+ years of hands-on experience building and maintaining production-grade services that are being used by a good number of active customers.
• 1+ year of professional experience with Ruby-on-Rails.
• Command on web fundamentals and high level knowhow frontend ecosystem and modern development practices
• Sound knowledge of design patterns and best practices for writing clean, linted, maintainable and reusable code
• Deep understanding of relational databases (eg, MySql) and data modeling concepts
• Solid foundation in Computer Science, with strong competencies in data structures, algorithms, and software design.
• An architect's mindset - we want a fast time to market but without undermining long-term prospects. You will have to continuously assess the various trade-offs when considering long-term vs. short-term benefits/drawbacks and make informed choices about the optimal approach.
• Strong analytical and debugging skills - you should be able to troubleshoot and solve issues in a timely manner.
• Ability to iterate and deliver at a fast pace - speed is of the essence.
• Solid understanding of cloud concepts and latest infra stack (AWS).
• Track record of assessing complex initiatives and coming up fairly accurate expected time of arrival (ETA) and working with a team to meet these timelines with high confidence
• Good communication skills - you should have good communication skills, both written and verbal. You should be proficient in English and be able to communicate effectively with team members and stakeholders.
• Nice to have: (optional)
• Frontend (full-stack) experience (VueJS) is a major plus

At Hiver, we value diversity and inclusion and encourage individuals from all backgrounds to apply. If you're ready to make an impact and be part of our innovative team, please apply here.

Job Location - Hyderabad & Ahmedabad

Skills required – Angular, ionic

What you'll do:

• Perform complex application programming activities with an emphasis on mobile development:  Angular, ionic, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
• Assist in the definition of system architecture and detailed solution design that are scalable and extensible
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
• Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
• Become a subject matter expert for our mobile applications
• Deliver amazing solutions to production that knock everyone’s socks off
• Mentor junior developers on the team

What we’re looking for:

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
• Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
• Flexible and willing to accept change in priorities, as necessary

Preferred Qualifications:

• Proficient with Apache Cordova framework
• Built or maintained custom Cordova plugin
• Demonstrable knowledge of native coding background in iOS
• Understanding of Apple certificate and profile management
• Experience developing and deploying applications within Kubernetes based containers
• Experience in Agile and SCRUM development techniques

Key Responsibilities:

• You will be acting as part of a team to develop software solutions using Scrum methodology in 2-week sprints.
• Turn user stories, feature requests and defect reports into quality software changes for our customers.
• Develop software solutions by conferring with product owners, understanding system behavior, and proposing solutions while following the software development lifecycle.
• Design, develop, modify, implement, and support software components anywhere in the software stack.
• Determine root cause for the most complex software issues and develop practical, efficient, and permanent technical solutions.
• Remain current on new technologies and available vendor packages. Evaluate and make recommendations as necessary.
• Participate in Scrum development process and work towards continually improving the process.
• Determine process improvements, best practices, and develop new processes.
• Work in close partnership with cross-functional teams and management.

Ideal Experience:

• Extensive experience in design, development and testing of web-based enterprise systems using .NET technologies.
• Experience with Azure Cloud technologies and SaaS product development.
• Excellent communication skills both written and verbal
• A desire to solve complex problems with elegant solutions
• The ability to work well with a team of motivated, smart people

Creating detailed, comprehensive and well-structured test plans and test cases Estimating, prioritizing, planning and coordinating testing activities

We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.

QA engineer responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA engineer role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we’d like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

Review requirements, specifications and technical design documents to provide timely and meaningful feedback Create detailed, comprehensive and well-structured test plans and test cases Estimate, prioritize, plan and coordinate testing activities Design, develop and execute automation scripts using open source tools Identify, record, document thoroughly and track bugs Perform thorough regression testing when bugs are resolved Develop and apply testing processes for new and existing products to meet client needs Liaise with internal teams (e.g. developers and product managers) to identify system requirements Monitor debugging process results Investigate the causes of non-conforming software and train users to implement solutions Track quality assurance metrics, like defect densities and open defect counts Stay up-to-date with new testing tools and test strategies Requirements

Proven work experience in software development Proven work experience in software quality assurance Strong knowledge of software QA methodologies, tools and processes Experience in writing clear, concise and comprehensive test plans and test cases Hands-on experience with both white box and black box testing Hands-on experience with automated testing tools Solid knowledge of SQL and scripting Experience working in an Agile/Scrum development process Experience with performance and/or security testing is a plus Degree not mandatory , More like good to have

We are looking for passionate, talented and super-smart engineers to join our product development team. If you are someone who innovates, loves solving hard problems, and enjoys end-to-end product development, then this job is for you! You will be working with some of the best developers in the industry in a self-organising, agile environment where talent is valued over job title or years of experience.

Responsibilities:

• You will be involved in end-to-end development of VIMANA technology, adhering to our development practices and expected quality standards.
• You will be part of a highly collaborative Agile team which passionately follows SAFe Agile practices, including pair-programming, PR reviews, TDD, and Continuous Integration/Delivery (CI/CD).
• You will be working with cutting-edge technologies and tools for stream processing using Java, NodeJS and Python, using frameworks like Spring, RxJS etc.
• You will be leveraging big data technologies like Kafka, Elasticsearch and Spark, processing more than 10 Billion events per day to build a maintainable system at scale.
• You will be building Domain Driven APIs as part of a micro-service architecture.
• You will be part of a DevOps culture where you will get to work with production systems, including operations, deployment, and maintenance.
• You will have an opportunity to continuously grow and build your capabilities, learning new technologies, languages, and platforms.

Requirements:

• Undergraduate degree in Computer Science or a related field, or equivalent practical experience.
• 2 to 5 years of product development experience.
• Experience building applications using Java, NodeJS, or Python.
• Deep knowledge in Object-Oriented Design Principles, Data Structures, Dependency Management, and Algorithms.
• Working knowledge of message queuing, stream processing, and highly scalable Big Data technologies.

• Experience in working with Agile software methodologies (XP, Scrum, Kanban), TDD and Continuous Integration (CI/CD).
• Experience using no-SQL databases like MongoDB or Elasticsearch.
• Prior experience with container orchestrators like Kubernetes is a plus.

• We recognize that our dedicated team members make us successful and we offer competitive salaries.
• We are a workplace that values work-life balance, provides flexible working hours, and full time remote work options.
• You will be part of a team that is highly motivated to learn and work on cutting edge technologies, tools, and development practices.
• Bon Appetit! Enjoy catered breakfasts, lunches and free snacks!

(Outbound Sales Specialist)

Experience - 3 to 4 years

Location  - Pune & Bangalore

We are looking for a talented and competitive Sales Specialist who thrives in a quick sales cycle environment. If you're someone who loves travelling and has a strong desire to make a career in IT Sales, then you have reached the right place. The ideal candidate should have the hunger to perform consistently and meet expectations. You must be comfortable meeting end customers and discuss and understand mobility requirements.

Key Responsibilities

The individual role that you’ll play in our team:

• Establish and meet annual sales quotas for regions and territories; projecting expected sales volume for direct & through partner accounts.
• Meeting end customers to discuss their IT Mobility needs and requirements, Should be able to map customer organigram and propose the solution based on needs.
• Should be able to manage OEMs/Reseller/System Integration Partners for product promotion and push for targets. 
• Should be ready for Travels within South India regions.  
• Manage existing and potential new accounts as well as provide sales support to distribution partners to participate in closing and order or to facilitate and add value to the selling process. 
• Should be a team player and working with Internal stakeholders/Allied teams.
• Develop and implement new sales initiatives, strategies and programs to capture new customers
• Should be good at communication, Knowledge on using CRM is an added advantage.
• Maintain records of all sales leads and customer accounts
• Monitor the company’s industry competitors, new products, and  market conditions to understand a customer's specific needs.
• Develop and sustain knowledge of Product features,offerings and associated technologies.
• You will need to be proactive and manage your own sales pipeline.

What we want to see in the potential Candidate

• Strong verbal and written communication skills.
• Excellent selling and negotiation skills
• Great listening skills and a desire to learn proper consultative selling techniques.
• Sound  knowledge  of IT Mobility industry
• Self starter
• High-energy and positive attitude
• Ability to quickly learn and apply new information in customer-facing scenarios
• The ability to write reports and proposals
• The capacity to work well on your own or in a team
• The ability to manage your time and plan your day effectively
• Should have prior experience with a B2B product company
• Has good experience in SAAS B2B sales would be an added advantage
• MDM Domain understanding would be an added advantage.

Scalefusion (formerly known as Mobilock Pro): (Our Flagship Product)  

Scalefusion MDM allows organizations to secure & manage endpoints including smartphones, tablets, laptops, rugged devices, mPOS, and digital signages, along with apps and content. It supports the management of Android, iOS, macOS and Windows 10 devices and ensures streamlined device management operations with InterOps. Fusion of Endpoints at Scale. 

Promobi Technologies:   

ProMobi Technologies provides a leading Mobile Device Management Solution under the brand Scalefusion. The solution allows organizations to manage Android and iOS devices from the cloud. It offers modern mobile device management (MDM), application management (MAM) and content management (MCM) experience for corporate-owned devices. Renowned organizations from startups to Fortune 500 trust Scalefusion for their Device Management.