About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumo Logic
About
Company social profiles
Similar jobs
To be successful in this role, one must have min. 3 - 7 years of experience in a start-up/product-based software development firm who started his career as a technical recruiter and gradually grew to the stage of handling teams & stakeholders.
Roles & Responsibilities:
- The role is someone needs to contribute 50% IC & 50% team handling.
- Succession Planning & workforce forecast.
- Must ensure the sufficient workforce is available based on business needs at all times.
- Should execute the overall end-end recruitment process with the hiring Manager's & the stakeholder's, must ensure the task is successfully completed either as a Team or IC on a need basis.
- Go-getter person & should be flexible to grow and change in a rapid environment.
- Should be more organized as a team and ready to roll off your sleeves as needed to execute things in different verticals of HR department.
- Min. 3 - 7 years of experience in Technical Recruitment.
- Must have worked in a product based / start-up only are eligible.
- Should have experience in handling Stakeholders & must have exposure in working with Management.
- Should have experience in hiring Tech stacks like Java, Angular, Devops, testing, ABAP and non-tech like PM, BA, Consultants, support, sales etc from Junior to Senior level.
- Expertise in Boolean & X-ray search.
- talented in Headhunting & harvesting.
- Should have handled a team of at least 3 people.
- The right fit is someone who can source quality & qualified sources rather more than quantity.
We are looking "ERP Functional Consultant" for Reputed Client @ Permanent Role.
Experience: 2-4 Yr
• Analyze business processes and provide solutions using ERP systems.
• Gather customer requirements and conduct gap analysis.
• Any ERP package implementation experience and understanding of business processes.
• Perform system configuration, installation, data migration and testing.
• Provide user training and support.
• Coordinate with Technical Team on solution design, programming and validation.
• Has a good understanding of business application concepts and terminologies.
• Has ability to take ownership, accountability and initiative.
• Has excellent problem solving skills.
• Effective time management skills.
• Willing to travel will be an added advantage.
• Should have good communication in Hindi,English
.NET
C#
NodeJS (Node.js)Include One Will Have To Implement, Develop, According To Corporate Coding Standards. Responsible For The Quality Of Code And Applications. Coordinate With Other Team Members To Ensure That All Repositories Are In Sync. Upload Documents In Appropriate Folders At Proper Locations. Required To Attend The Morning/Client/Conference Calls. Regularly Update Your Skills. Provide Recommendations For Continuous Improvement. SKILLS Must Have Experience With The Latest Angular Framework 2/4/6/7/8/9 Must Have Strong TypeScript And JavaScript Knowledge Should Be Comfortable With RxJS And Angular CLI Should Have A Solid Understanding Of CSS3 And HTML5 Must Have Automated Testing (Unit/Integration/Etc.) (Karma Jasmine, Etc.) Should Have Knowledge NGRX Or Redux Cross-Browser Compatibility And Have High Performance Across The Board Coordinating The Workflow Between The Graphic Designer And HTML Working Knowledge Of NodeJS
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Keep records of customer interactions
- Making calls on Decline Users and understanding the reason behind it
- Converting of Decline users to business.
- Generating leads for the business via online or offline mode
- Making more people aware about the product
- Reaching out to customers and make them Register and avail the loan.
- Expanding the business by Marketing and Branding
- Making 200 + connected calls everyday
The Assistant Finance Manager will play a vital role in improving and maintaining the financial standing of our companies. The ideal candidate will help determine financial strategy and policy, arranging the appropriate funding and managing financial risks in the organization.
The Assistant Manager Finance will ensure our companies have the cash and liquidity to meet its obligations, will be involved in securing credit from banks and other sources, tax, HR and compliance matters. He will be an official point of contact for all financial matters.
The Assistant Manager Finance is responsible for:
Establishing robust systems, processes, and controls, relating to finance interface with business operations.
- To monitor all financial activities of the company.
- Effectively interface with clients, area heads, vendors, statutory bodies and government officials.
- Preparation of ITR, tax audit related information and schedules.
- TDS and GST related compliances.
- Preparation of cash flow and trial balance
- Ensuring timely and accurate provisioning of expenses including detailed scrutiny of trial balance.
- To facilitate information in preparation of budgets & uploading the approved budgets into the system.
- Preparation and presentation of budgetary forecasts and short term / long term financial projections for management / consultants / clients.
- Preparation of MIS related information with proper and timely reconciliation of financial and management accounts.
- To demonstrate ability and skills to navigate the business through strong finance support and influence business decisions.
- Efficiently manage, working capital, inventory-holding period, average collection period and average payment period.
- Sound understanding of laws and statutory regulations pertaining to financial management, accounting, audit, compliance and taxation. Knowledge of rules and regulations framed.
- Manage payroll matters for Company, business units and subsidiaries;
- Managing daily cash flows;
- Ensuring that cash flows are adequate to allow business units to operate effectively;
- Forecasting cash payments and anticipating challenges arising from limited cash flow;
- Maintaining companies accounts system;
- Preparing and presenting financial reports for meetings and investors;
- Working with executives and business heads to prepare budgets and track profit / loss performance by business unit and on consolidated basis;
- Creating solutions to new financial challenges by applying financial/treasury knowledge;
- Liaising with other departments and business units on a range of issues;
- Providing advice on financial matters impacting on the company as a whole;
- Taking responsibility for, and supervising the work of, more junior members of staff;
- Preparing financial reports and submissions to relevant government entities;
- Arranging financial audits and reviews as required;
- Banking money and cheques received and issuing receipts as requested or needed;
- Maintaining and transferring money between bank accounts as required;
- Payment of invoices and fees as required or otherwise instructed;
- Complete tax filings and dealing with matters relating to the IRD (Interest Rate Derivative);
- Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities
Desired Qualifications:
- Professional degree in finance or accounting plus 5+ years of progressively responsible finance or treasury experience
- Candidates with SME and/or startup experience preferred
- Ability to work independently
- Sound analytical skills
- Computer literacy including advanced proficiency with Microsoft Office and experience with standard accounting software packages
- Strong verbal and written communications skills
- Detail oriented and organized, Strong planning and prioritization abilities
- Must maintain confidentiality and discretion in all aspects and be comfortable with flexible working schedule to meet the needs of the Company and its executives
HTML/CSS
Deep Learning
Data Science
JavaJava
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon