About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumo Logic
About
Company social profiles
Similar jobs
Role Overview
We’re looking for a Content Developer who can transform complex ideas into engaging
learner-centric digital content. You’ll work closely with instructional designers, subject
experts, and creative teams to develop clear, compelling, and interactive educational
materials.
Key Responsibilities
• Create engaging learning content, scripts, and assessments
• Collaborate with design and production teams for visual alignment
• Simplify complex concepts into learner-friendly formats
• Edit and proofread content to ensure clarity and consistency
• Research topics to ensure content accuracy and depth
Required Skills & Qualifications
• Bachelor’s/Master’s in English, Education, or related field, Mass
Communication, Journalism, MA in English Literature.
• 1–3 years of experience in content development or e-learning
• Strong writing, research, and editing skills
• Creative thinking and storytelling ability
• Familiarity with e-learning tools is a plus
PythonPosition Overview
We are seeking a skilled Python Developer with expertise in LangGraph and LangChain to join our dynamic team at InfoSec Ventures, a leading technology company dedicated to pioneering advancements in cybersecurity and data protection. In this role, you will leverage your programming skills to develop powerful applications that enhance our product offerings and deliver exceptional value to our clients.
Key Responsibilities
- Design, develop, and maintain Python applications utilizing LangGraph and LangChain to improve data processing and analytics capabilities.
- Collaborate with cross-functional teams to gather requirements and deliver innovative solutions aligned with project goals.
- Optimize existing software and applications to enhance performance and scalability, ensuring robust functionality across various platforms.
- Implement best practices in coding and application development, including version control and unit testing, to ensure high-quality deliverables.
- Troubleshoot, debug, and resolve software defects and issues promptly.
- Stay up-to-date with the latest industry trends and technologies, particularly in Python development and language processing frameworks.
- Participate in code reviews and provide constructive feedback to foster a culture of continuous improvement within the development team.
- Document development processes, code changes, and project updates to support team collaboration and knowledge sharing.
Required Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
- 3+ years of experience in Python development, with a strong focus on backend programming.
- Proven expertise in LangGraph and LangChain frameworks.
- Strong understanding of software development methodologies and tools, including Agile practices.
- Experience with database management systems (e.g., SQL, NoSQL) and data structures.
- Excellent problem-solving skills and ability to work independently as well as in a team environment.
- Effective communication skills to collaborate with technical and non-technical stakeholders.
Preferred Qualifications
- Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).
- Experience in developing APIs and integrating third-party services.
- Knowledge of machine learning libraries and frameworks (e.g., TensorFlow, PyTorch) is a plus.
- Contributions to open source projects or involvement in the tech community is highly regarded.
What We Offer
- Competitive salary commensurate with experience.
- Opportunities for professional growth and development in the fast-evolving field of cybersecurity.
- A dynamic work environment that promotes innovation and creativity.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- A vibrant company culture that values teamwork, diversity, and employee well-being.
- Join us at InfoSec Ventures and be part of a team that is shaping the future of technology and cybersecurity.
Role - Social Media Executive
About Company :-
Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.
Job description :-
1. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.
2. Run ads on Facebook, Instagram, Google, and other similar channels.
3. Be actively involved in SEO efforts (keyword, image optimisation etc.)
4. Website content management
5. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics etc.)
6. Coordinate and work with any external stakeholders like marketing agency, content writers, etc.
7. Provide creative ideas for content marketing.
Minimum experience - 2 years
Roles and Responsibilities
1. Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2. Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3. Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4. Oversee and facilitate MHFAI instructors for training and upskilling.
5. Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6. Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7. Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8. Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9. Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11. Provide support in other operational functions of MHFA as needed.
Requirements:
· 10-15 years in clinical work and / or mental health training
· Qualification: Education in Mental Health
· Experience in Clinical Practice / Research
· Exposure to mental health training and created content or training on Mental Health for Adult
· Experience of having previously worked in organized group is desirable
PythonRequirements:
● Understanding our data sets and how to bring them together.
● Working with our engineering team to support custom solutions offered to the product development.
● Filling the gap between development, engineering and data ops.
● Creating, maintaining and documenting scripts to support ongoing custom solutions.
● Excellent organizational skills, including attention to precise details
● Strong multitasking skills and ability to work in a fast-paced environment
● 5+ years experience with Python to develop scripts.
● Know your way around RESTFUL APIs.[Able to integrate not necessary to publish]
● You are familiar with pulling and pushing files from SFTP and AWS S3.
● Experience with any Cloud solutions including GCP / AWS / OCI / Azure.
● Familiarity with SQL programming to query and transform data from relational Databases.
● Familiarity to work with Linux (and Linux work environment).
● Excellent written and verbal communication skills
● Extracting, transforming, and loading data into internal databases and Hadoop
● Optimizing our new and existing data pipelines for speed and reliability
● Deploying product build and product improvements
● Documenting and managing multiple repositories of code
● Experience with SQL and NoSQL databases (Casendra, MySQL)
● Hands-on experience in data pipelining and ETL. (Any of these frameworks/tools: Hadoop, BigQuery,
RedShift, Athena)
● Hands-on experience in AirFlow
● Understanding of best practices, common coding patterns and good practices around
● storing, partitioning, warehousing and indexing of data
● Experience in reading the data from Kafka topic (both live stream and offline)
● Experience in PySpark and Data frames
Responsibilities:
You’ll
● Collaborating across an agile team to continuously design, iterate, and develop big data systems.
● Extracting, transforming, and loading data into internal databases.
● Optimizing our new and existing data pipelines for speed and reliability.
● Deploying new products and product improvements.
● Documenting and managing multiple repositories of code.
Amazon Web Services (AWS)· Enter the data in the system.
· Get the necessary approval then prepare and send the Order Acceptance to the customer.
· Prepare and send the Performa invoice.
· Ensure the adequacy of sales-related equipment or material.
· Monitor the team’s progress, identify shortcomings, and propose improvements.
· Sort and store all financial and non-financial data in electronic form and present reports.
· Reporting daily, and monthly progress reports to the concerned reporting authority.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Negotiating rates with vendors
- Cancelling orders if required
- Coordinating with vendors to meet in store delivery date
- Maintaining in and out sheet and ensuring that all codes, color references, fabric composition/ descriptions are correct
- Managing vendors and sourcing new vendors if required
- Giving approvals on fabric and trims received
- Making sure that we receive PP samples before bulk
- Getting test reports from labs
- Informing the team of any delays, reporting any under/over deliveries we are facing from the vendors and give suggestions/solutions accordingly
- Debiting vendors for delays in deliveries
- Travelling to vendor units to check production
- Controlling inventory levels by conducting physical counts
- Working with Finance to ensure all invoices are accurate and that the relevant paperwork is processed to allow prompt payments
- Managing internal and external fabric queries/availability/quality issues/shortages
- Managing and updating stock levels on a daily basis ensuring all transfers, deliveries and returns are recorded accurately
- Sending out weekly fabric stock updates to relevant people / departments
- Critical path management
Desired Candidate Profile
What you need to have:- 4+ years’ experience working in a role involving raw material/fabric buying within the same industry
- Good knowledge of block printing, dying, special finishes and extras processes such as washing, mercerisation etc
- Basic understanding of textiles/fabrics and their different traits
- Experience of working with Indian Fabric mills
- Good network of fabric/trim vendors
- Good negotiating skills
- Excellent administration and time management skills
- Strong communication skills and an ability to build strong relationships with colleagues, suppliers and manufacturers
- Excellent Excel skills - ability to create spreadsheets and use basic formulas such as V look up
- Attention to detail, efficiency and ability to work calmly under pressure
- Hardworking Attitude
- Excellent organisational skills
Jenkins
DockerRequirements:-
- Bachelor’s Degree or Master’s in Computer Science, Engineering,Software Engineering or a relevant field.
- Strong experience with Windows/Linux-based infrastructures, Linux/Unix administration.
- knowledge of Jira, Bitbucket, Jenkins, Xray, Ansible, Windows and .Net. as their Core Skill.
- Strong experience with databases such as SQL, MS SQL, MySQL, NoSQL.
- Knowledge of scripting languages such as Shell Scripting /Python/ PHP/Groovy, Bash.
- Experience with project management and workflow tools such as Agile, Jira / WorkFront etc.
- Experience with open-source technologies and cloud services.
- Experience in working with Puppet or Chef for automation and configuration.
- Strong communication skills and ability to explain protocol and processes with team and management.
- Experience in a DevOps Engineer role (or similar role)
- AExperience in software development and infrastructure development is a plus
Job Specifications:-
- Building and maintaining tools, solutions and micro services associated with deployment and our operations platform, ensuring that all meet our customer service standards and reduce errors.
- Actively troubleshoot any issues that arise during testing and production, catching and solving issues before launch.
- Test our system integrity, implemented designs, application developments and other processes related to infrastructure, making improvements as needed
- Deploy product updates as required while implementing integrations when they arise.
- Automate our operational processes as needed, with accuracy and in compliance with our security requirements.
- Specifying, documenting and developing new product features, and writing automating scripts. Manage code deployments, fixes, updates and related processes.
- Work with open-source technologies as needed.
- Work with CI and CD tools, and source control such as GIT and SVN.
- Lead the team through development and operations.
- Offer technical support where needed, developing software for our back-end systems.
C++C
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon