About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumo Logic
About
Company social profiles
Similar jobs
FigmaKey Responsibilities
Project Planning and Coordination
- Attend meetings and assist in determining project documentation requirements.
- Plan project progress by defining sub-goals, milestones, tasks, time, and resource planning.
- Cooperate in setting benchmark figures for project implementation and decision-making.
- Use project scheduling and control tools (e.g., Jira, Trello) to monitor project plans, work hours, and task progress.
- Plan personnel utilization, determine responsibilities, and create a personnel plan.
Project Administration and Documentation
- Provide project administration support and monitor project requirements.
- Create and maintain Minutes of Meetings (MOM) and ensure they are shared with stakeholders.
- Document project progress, including maintaining a project log and project file.
- Maintain a Contract Execution Tracking Log to ensure client requirements are met on time.
- Document problems and resolutions for future reference.
Progress Tracking and Reporting
- Track the progress and quality of work being performed by the team and escalate priority issues as needed.
- Monitor project risks and hazards, taking appropriate measures for avoidance.
- Effectively communicate project updates to clients and the internal team, ensuring clarity and timeliness.
- Track and follow up on pending approvals from clients, especially those related to UX or design decisions.
Team Support and Mentorship
- Manage personnel responsible for project tasks, including holding regular work meetings, motivating staff, and managing conflicts and crises.
- Mentor and ensure the team continually strives for improvement and efficiency gains.
- Understand the functionality of the application being developed and keep the team updated.
- Maintain consistency in icons, fonts, styles, and functionalities across projects.
Technical Involvement
- Analyse user specifications and requirements to convert them into wireframes or actionable tasks.
- Estimate deliverables and ensure they are delivered on time.
- Assist with technical understanding of application functionality, ensuring alignment with client needs.
HTML/CSS
Javascript
Angular (2+)Looking for Immediate Joiners who can join our dynamic team.
Job Description:
We are seeking a talented UI Developer with a strong proficiency in Angular versions 10 through 15 to join our dynamic team. As a UI Developer, you will be responsible for developing user interfaces for web applications that are both visually appealing and highly functional. You will collaborate closely with our design and development teams to implement innovative solutions that meet the needs of our users.
Responsibilities:
· Develop user interfaces for web applications using Angular versions 10 through 15.
· Collaborate with design teams to translate UI/UX design wireframes into high-quality code.
· Optimize application performance for maximum speed and scalability.
· Implement responsive design principles to ensure compatibility across various devices and browsers.
· Write clean, maintainable code and adhere to coding standards and best practices.
· Troubleshoot and debug issues as they arise and provide timely solutions.
· Stay up-to-date with the latest trends and technologies in front-end development.
Requirements:
· Bachelor's degree in Computer Science, Engineering, or related field.
· Proven experience as a UI Developer or similar role.
· Strong proficiency in Angular versions 10 through 15.
· Solid understanding of HTML5, CSS3, and JavaScript.
· Experience with responsive design principles and frameworks such as Bootstrap.
· Familiarity with version control systems such as Git.
· Excellent communication and collaboration skills.
· Ability to work independently and as part of a team in a fast-paced environment.
· Attention to detail and a passion for creating exceptional user experiences.
Preferred Qualifications:
· Experience with TypeScript.
· Knowledge of front-end build tools such as Webpack or Grunt.
· Familiarity with RESTful APIs and asynchronous request handling.
· Experience with unit testing frameworks such as Jasmine or Karma.
· Understanding of Agile development methodologies
About Appitsimple Infotek
Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo – a virtual phone system, and SoftwareSuggest – a software recommendation platform.
We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.
To know more: https://appitsimple.com/
About Software Suggest
SoftwareSuggest is a leading software recommendation platform, revolutionizing how businesses find the best software solutions. Established in 2014, we provide expert insights and reviews, guiding users to make informed decisions. Our mission is to simplify software selection and help companies thrive with the right tools for success.
To know more: https://www.softwaresuggest.com/
Roles & Responsibilities :
Prospect & Engage: Identify and engage potential customers in the target market(both domestic and international).
Compelling Presentations: Deliver persuasive sales presentations and product consultations.
Customer Understanding: Grasp customer needs and convey product value effectively.
Contract Management: Efficiently handle contracts and terms.
Sales Targets: Meet or exceed sales targets for revenue growth.
Customer Relations: Build strong relationships with B2B customers, serving as their main point of contact.
Tailored Solutions: Comprehend customer objectives and offer customized solutions.
Ongoing Support: Provide consistent support and check-ins for customer satisfaction.
Feedback Loop: Act as a bridge between customers and the product development team, offering valuable insights.
Requirements:
Proven Success: Demonstrated success in B2B sales, preferably in SaaS.
Communication Skills: Excellent communication and negotiation skills.
Technical Acumen: Strong technical understanding of SaaS products.
Customer-Centric: Passion for delivering exceptional customer experiences.
Leadership: Ability to mentor and lead sales professionals.
Problem Solver: Strong problem-solving skills for technical and business challenges.
Collaborative: Effective collaboration with cross-functional teams.
Innovative: Analytical thinking and innovative problem-solving.
Organized: Strong organizational and time management skills.
Perks of Working with Us!
5-day Workweek
Unlimited Paid Leave Policy
Uncapped Performance-Based Incentives
Reward & Recognition Programs
Annual Company Retreats
Employee Referral Rewards
Python
Django
Flask
MongoDBJob Category: Software Development
Job Type: Full Time
Job Location: Bangalore
Gnani.ai aims to empower enterprises with AI based speech technology.
Gnani.ai is an AI-based Speech Recognition and NLP Startup that is working on voice-based solutions for large businesses. AI is the biggest innovation that is disrupting the market and we are at the heart of this disruption. Funded by one of the largest global conglomerates in the world, and backed a number of market leaders in the tech industry,
We are working with some of the largest companies in the banking, insurance, e-commerce and financial services sectors and we are not slowing down. With aggressive expansion plans, Gnani.ai aims to be the leader in the global market for voice-based solutions.
Gnani.ai is building the future for voice-based business solutions. If you are fascinated by AI and would like to work on the latest AI technologies in a high-intense, fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for hard workers, who are ready to take on big challenges.
NLP Software Developer
Gnani.ai is looking to hire software developers with 0 to 2+ Years of experience, with a keen interest in designing and developing chat and voice bots. We are looking for an Engineer who can work with us in developing an NLP framework if you have the below skill set
Requirements :
- Proficient knowledge of Python
- Proficient understanding of code versioning tools, such as Git / SVN.
- Good knowledge of algorithms to find and implement tools for NLP tasks
- Knowledge of NLP libraries and frameworks
- Understanding of text representation techniques, algorithms, statistics
- Syntactic & Semantic Parsing
- Knowledge/work experience on No-SQL database Mongo.
- Good knowledge of Docker container technologies.
- Strong communication skills
Responsibilities :
- Develop NLP systems according to requirements
- Maintain NLP libraries and frameworks
- Design and develop natural language processing systems
- Define appropriate datasets for language learning
- Use effective text representations to transform natural language into useful features
- Train the developed model and run evaluation experiments
- Find and implement the right algorithms and tools for NLP tasks
- Perform statistical analysis of results and refine models
- Constantly keep up to date with the field of machine learning
- Implement changes as needed and analyze bugs
Good To Have :
Start up experience is a plus
Data Science
Machine Learning (ML)PythonWe are looking for a Machine Learning engineer for on of our premium client.
Experience: 2-9 years
Location: Gurgaon/Bangalore
Tech Stack:
Python, PySpark, the Python Scientific Stack; MLFlow, Grafana, Prometheus for machine learning pipeline management and monitoring; SQL, Airflow, Databricks, our own open-source data pipelining framework called Kedro, Dask/RAPIDS; Django, GraphQL and ReactJS for horizontal product development; container technologies such as Docker and Kubernetes, CircleCI/Jenkins for CI/CD, cloud solutions such as AWS, GCP, and Azure as well as Terraform and Cloudformation for deployment
1. Answering phones and explaining the services offered by the company.
2. Contacting existing clients as well as prospective clients.
3. Obtaining client information and other relevant data.
4. Asking questions to the client and understanding their specifications.
5. Resolving queries and issues related to the services.
6. Making recordings of all the sales phone calls and sales deals.
7. Maintaining the database of customers on a regular basis.
8. Suggest solutions based on customers’ needs and requirements.
PythonDjangoFlask
PostgreSQLWe are looking for developers who are passionate about Python and know what are the benefits of python well.
Responsibilities:
- Design & implement new software modules based on the product requirements
- Debug existing software components, fix issues, and avoid regressions
- Be proactive, take ownership, and be accountable
- Familiar with Test Drive Development.
- Participate in software architecture, design discussions, and code reviews
Technologies we’re hiring for:
- Developed HTTP based REST APIs and implemented Authentication, Caching
- Worked with relational and NoSQL databases and aware of concepts like ORM, Migrations
- Languages & Frameworks: Python Django/Flask
- Database: Postgres/ Mongo
- Must have worked in a Unix/Linux based environment
- Advanced middleware like RabbitMQ, Celery Beat is definitely a plus.
Minimum 3+ year hands-on experience in Python needed
JavascriptHTML/CSSMongoDBWe @ Snapwiz are looking for passionate programming geeks to join as our colleagues in Bangalore. We're a startup with a big reach, so you'll be able to have a huge impact.
Are you a javascript ninja and have a good sense of product engineering? If yes, then, it's a great opportunity for you!
As a Product Developer, you will design, develop, and implement new ideas for Snapwiz's EduTech products.
Here's what you will be doing:
• Responsible for building responsive and elegant web applications.
• Working with designers, product managers to collaboratively own the front-end and back-end layer to deliver stellar end-user experiences
• Test, debug and maintain the application software throughout the product lifecycle
• Architect, develop, and maintain reusable components.
Role: Associate Software Engineer ( Fullstack Developer Role)
Key Skills: JavaScript, Basic Algorithm & Oops concept.
Experience : 0 -1 Year
Education : BE/B.tech ( 2019 & 2020 Graduates)
Current Location & Job Location: Bangalore
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon