About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumo Logic
About
Company social profiles
Similar jobs
Java
Python
C++
HTML/CSSJob Title - Full Stack Trainer
skills Required - Java, Python, HTML, CSS, Nodejs, SQL, React ,GIT,SVN
Packages- 6LPA-10LPA
Experience- 3-4 Years
Location-Coimbatore.
Machine Learning (ML)PythonJob Descriptions:
1. Job Requirement
We are seeking a highly skilled Senior Generative AI Developer to join our AI/ML team. This role focuses on leveraging cutting-edge Generative AI (GenAI) technologies to drive innovation and efficiency in software development and business processes. The ideal candidate will work on advanced techniques such as Retrieval-Augmented Generation (RAG), document chunking, and data embedding across multiple vector databases. They will collaborate closely with cross-functional teams to design, implement, and optimize AI-driven solutions, with exposure to cloud-native AI platforms like Amazon Bedrock and Microsoft Azure OpenAI considered a plus.
Responsibilities:
- Develop and deploy GenAI-based applications to solve complex business problems.
- Implement RAG frameworks to enhance information retrieval and response accuracy.
- Design and optimize document chunking strategies tailored to specific data types and use cases.
- Build and manage data embeddings using various vector databases for high-performance similarity searches.
- Collaborate with data engineers and scientists to integrate AI solutions seamlessly into existing pipelines.
- Explore and implement best practices for leveraging Amazon Bedrock and Azure OpenAI services.
- Stay updated on emerging trends and technologies in the GenAI and AI/ML landscape.
2. Required Technical Skillsets
Mandatory Skills:
- Proficiency in Generative AI frameworks and technologies like
- Prompt Engineering – creating specific prompts to guide LLM outputs
- Fine Tuning and Few-Shot learning – Adapting LLMs for domain-specific tasks.
- Retrieval-Augmented Generation (RAG) – Combining LLMs with external data retrieval systems
- Text-to-Text Transfer Transformation (T5) – Framework for translating tasks into text forms.
- Expertise in designing and implementing chunking strategies for diverse datasets.
- Strong knowledge of data embedding techniques and working experience with vector databases like Pinecone, Weaviate, or Milvus.
- Solid programming skills in Python, with experience in AI/ML libraries such as TensorFlow, PyTorch, or Hugging Face Transformers.
- Familiarity with cloud platforms and services for AI/ML workloads (AWS or Azure).
- Experience with API integration for AI services and building scalable applications.
Desirable Skills:
- Hands-on experience with Amazon Bedrock and/or Microsoft Azure OpenAI services.
- Knowledge of natural language processing (NLP) techniques and large language model (LLM) fine-tuning.
- Exposure to different chunking strategies, including overlap and semantic segmentation.
- Understanding of DevOps practices for deploying and managing AI models in production.
- Strong problem-solving and analytical skills with a focus on delivering value-driven solutions.
- Job Title:- Sales Manager
- Exp:- 1yr to 3yrs
- Location:- Bopal, A’bad
- Of Days Working:- 6 Days
- Timing:- 9.30am to 6.30pm
- Qualification:- Graduate, Preferred if an engineer or having an experience in the similar industry.
Job responsibility:-
- Conducting Market research by identifying selling possibilities and evaluating customer needs.
- Actively seeking out new sales opportunities through cold calling , networking in sites and other platforms like India Mart and trade India.
- Setting up a meeting with potential clients and understanding their need or concern.
JavascriptJOB DESCRIPTION :
JD - Liferay Developer - 4 to 7 Years
- Strong experience in Liferay 7.x / Liferay DXP
- Strong experience in developing OSGI portlets
- Strong experience in developing Liferay pages and Liferay forms.
- Good knowledge in End-to-End implementation of Liferay Portal HTML, JavaScript UI frameworks
- Should adhere to development plan prepared by architects/project manager and guide team for any query in J2EE, XML, XSLT, XSD, HTMl5, AJAX, JQuery, and JavaScript
- Good knowledge in java frameworks such as Springs MVC,Struts and Hibernate.
- Good understanding of web portal technology.
- Strong experience in Liferay development in JSR 168,286, OSGI standards.
- Should be familiar with some of the following tools (ANT and Maven), (SVN or similar tools), (JUnit or similar tools).
- Good knowledge of Liferay extension environment and how to develop various kinds of Liferay plugins are a must.
If you're interested above requirement,
please share the below-mentioned details :
- Current CTC:
- Expected CTC:
- Current Location:
- Preferred Location:
- Total-experience:
- Relevant experience:
- Highest qualification:
Also, send your updated CV, ASAP
Python
Djangomaxgen technologies pvt ltd is an it company based in ahmedabad .we are offering internship in python ,django and machine learning program.
what we offer
friendly work culture.
smooth shift timing.
live project in internship.
long time or short time internship.
hybrid mode internship.
college project for students.
address 303 shopper s plaza 4, opp. bsnl bhavan, cg road, ahmedabad, gujarat
JavascriptHTML/CSSKEY RESPONSIBILITES:
Application Development
- Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
- Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
- Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
- Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
- Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
System Administration
- Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
- Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
- Review Salesforce Release Notes to have familiarity with new additions and enhancements
About the role: Paytm Transit business deals in products related to commuting viz NCMC / Transit card, QR Ticketing, Smart card recharge etc.
- Achieving targets for key performance metrics viz user acquisition, retention and business revenue goals.
- Increase productivity of team by continuous training, review and supervision.
- Ensuring the team follows best in class sales tools and processes laid out by the business.
- Recruiting, retention and maintaining pipeline of field sales force.
- Build penetration in market by creating a strong network of reseller / influencers
- Provide ground feedback that would open up avenues for increasing business.
Expectations/ Requirements
- 3+ years of Direct sales / business development experience.
- Managed a team of Front line sales persons for at least 1 year.
- Working knowledge of MS Office.
- Worked on any Sales force app.
- Educational Qualification – Graduate & above.
- Good communication skills and proficiency in regional language of the geography where this position is based.
- Have exposure in cold calling.
Superpowers/ Skills that will help you succeed in this role
High level of drive, initiative and self-motivation
● Ability to take internal and external stakeholders along
● Understanding of Distribution set up and ability to build the business
● Strong people management exposure
● Love for simplifying
● Growth Mindset
● Willingness to experiment and improve continuously
Why join us
A collaborative output driven program that brings cohesiveness across businesses
through technology
● Improve the average revenue per use by increasing the cross-sell opportunities
● A solid 360 feedbacks from your peer teams on your support of their goals
● Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you
-
Contacting prospective clients / existing customers to inform them about the product using scripts
-
Accurately record details of communication with customers
-
Developing and sustaining solid relationships with customers to encourage repeat business
-
Answer questions about product features
-
Using sales scripts drive sales and respond to customer rejections
-
Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.
-
Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
-
Go the ‘extra mile’ to meet customer expectations and perform diligently
Laravel
PHPPython
Ruby on Rails (ROR)
NodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon