
About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

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Role Overview
We are looking for a Senior Product Manager who is a builder at heart, deeply analytical, and thrives in
a fast-paced, high-ownership environment. This is a high-visibility role — you will report directly to the
Co-Founder and drive product strategy across one or more of our apps.
You will be the connective tissue between business goals, data insights, and engineering execution. If
you love dissecting user behaviour, running rapid experiments, and shipping products that millions of
people love — this role is for you.
Key Responsibilities
Product Strategy & Ownership▸ Own the end-to-end product roadmap for your charter — from ideation to launch to post-launch
iteration
▸ Define product vision aligned with Tamasha’s growth goals and present it directly to the Co-
Founder and leadership
▸ Make data-backed prioritisation decisions balancing user needs, business impact, and technical
feasibility
Data-Driven Decision Making
▸ Deep-dive into user data, engagement metrics, funnel analytics, and retention cohorts to surface
insights
▸ Design and run A/B experiments; interpret results rigorously and translate them into product bets
▸ Build and maintain dashboards (SQL, Metabase, Amplitude, or similar tools) to track KPIs and
health metrics
▸ Partner with Data Science and Analytics teams to build predictive models and personalisation
capabilities
Cross-Functional Execution
▸ Work closely with Design, Engineering, Marketing, and Growth teams to ship high-quality features
on time
▸ Write crisp PRDs, user stories, and acceptance criteria; ensure shared alignment across
stakeholders
▸ Remove blockers, unblock engineers, and maintain sprint velocity without compromising product
quality
User Research & Market Intelligence
▸ Lead user interviews, usability studies, and surveys to deeply understand our user segments
▸ Monitor competitive landscape across live streaming, social gaming, and creator economy
platforms
▸ Translate qualitative insights into quantified product opportunities
Growth & Monetisation
▸ Identify and execute levers for user acquisition, activation, engagement, and retention (AARRR)
▸ Partner with business teams on monetisation features — virtual goods, coins, gifting,
subscriptions
▸ Own creator and user lifecycle journeys across apps in the Tamasha ecosystem
What We're Looking For
Must-Have
▸ 6–7 years of product management experience, with at least 2 years in a senior/lead PM role▸ Strong data orientation — comfortable writing SQL queries, building dashboards, and driving
product decisions from data
▸ Must-have experience in Consumer Applications with large user bases (1M+ DAU preferred)
▸ Proven track record of owning 0→1 features as well as scaling existing products
▸ Excellent written and verbal communication; ability to influence without authority
▸ Prior experience in Social Entertainment or Gaming industry is strongly preferred
Nice-to-Have
▸ Hands-on experience with Amplitude, Mixpanel, Clevertap, Firebase, or similar tools
▸ Exposure to creator economy platforms or social networking products
▸ Experience at a high-growth startup (Series A–C stage)
▸ Technical background or prior engineering experience
Why Join Tamasha?
� Direct Co-Founder Exposure
Report to the Co-Founder. Your work has
board-level visibility and real strategic impact.
� Data-Rich Environment
Access to rich behavioural data across 30L+
users and 6 apps. Ideal for a data-first PM.
� Real Ownership
No bureaucracy. You own your charter end-to-
end — strategy, execution, and outcomes.
� Multi-App Ecosystem
Work across apps at different stages — early-
stage, growth, and scale all in one company.
⌛️ Where will you spend your time?
- Early-stage AI SaaS product with the potential to disrupt the Product Analytics space
- Relentlessly improving performance, scalability, and maintainability on top of being responsible for entire products
- Owning the design process, implementation, and verification of framework components leveraging standard software engineering methodologies
- Translating functional and technical requirements into detailed architecture and design.
🤝 What makes you a good fit?
- 0-2 years of experience in product development, architecture, data structures, algorithms and design.
- Experience with API integrations, database design, and backend frameworks on NodeJS and/or Python
- Experienced with an agile team environment and you prefer being a self-starter.
👀 What process do we follow?
- The whole process is designed so that it can wrap within 2 weeks
- Application: We will keep it simple. You can apply directly through this link. All we ask for is a Resume and a couple of lines around the motivation for the position you are applying for. Additional Portfolio links such as Github, Medium or a Personal website are welcome but not mandatory.
- Screening: We will screen your profile and get back with a decision within 72 working hours.
- Interviews: We will have 3 rounds of technical interviews and 2 rounds of cultural fitment interviews.
- Offer Rollout: If all looks well, we will pop a bottle of champagne.
❤️ Well Being, compensation and how we behave when no one is watching?
We care about your well-being. Along with excellent health insurance, we offer flexibility to work how you want to. We push for physical well-being and in addition to internal health sessions, you get a complimentary annual gym membership.
We assign dedicated work hours exclusively to learning & development initiatives. We respect your weekends and in terms of work hours, we believe in deliverables over anything else. We regularly host team-building sessions, off-sites and encourage discussions around mental well-being and physical well-being over everything else. Most importantly, when our chips are down, we behave the way a family would.
We admire talent and believe in rewarding people for their input. We understand that compensation is an important factor. Our compensation will be respectful to your situation, and the whole process will be transparent from the very minute we speak to you.
Most of us have grown up in a meritocratic culture where actions speak louder. We grew up saying yes to a lot of things outside of our comfort zone and we want to maintain the same without any compromise. When actions speak, we love to celebrate and amplify bold moves. We don’t have answers to a lot of questions and when we falter, we will acknowledge our missteps. There are no closed doors in the way we work. At the end of the day, we are human beings and we will ensure that you can proudly call Crunchit your home.
🍰 What gives you brownie points?
You demonstrate learnability. The founders have spent their years building things mostly independently and at times relying on the collective hive mind of peers. If you are willing to learn and dare to say yes to things that lie out of your comfort zone, you’ll love the growth and transformation.
🏡 Where will you work from?
We are operating out of Central Indiranagar, Bangalore. We are firm believers in "when we sit together on a table, we move mountains". So you will be required to come to our office [WFO], which we have designed with a lot of love and affection :)
(Only Female Candidates Preffered)
About Proactive For Her
Proactive For Her is a women's healthcare early-stage start-up founded by Achitha Jacob (ex-HBS, DaVita and Kearney). A digital clinic for women, Proactive For Her, offers accessible, personalised and confidential healthcare solutions for women's out-patient health concerns across life stages - from puberty to menopause (https://www.proactiveforher.com/">https://www.proactiveforher.com/).
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Qualifications
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Employee Onboarding & Exits
Employee Training & Development
Relief From Complex HR Issues
Annual & Comprehensive HR Audits
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What you need to have:- Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
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Location - Delhi








