About SumoLogic
At Sumo Logic, we specialize in empowering the digital workforce through our advanced SaaS analytics platform, focusing on reliable and secure cloud-native applications.
Step into the heart of innovation with our dynamic and collaborative support team! As a Technical Support Engineer at SUMO Logic, you will play a crucial role in empowering our customers to harness the full potential of our cutting-edge cloud technology. Your expertise in logging, SIEM, and cloud solutions will be vital in guiding our customers toward achieving unparalleled business success.
You will be at the forefront of solving complex challenges and driving technological advancements by providing exceptional technical support and insights. Join us and transform challenges into opportunities, enhancing customer satisfaction and shaping the future of technology.
At SUMO Logic, our technical support team is recognized as one of our crown jewels, featuring some of the most technically adept individuals in the industry. Work here is challenging and rewarding, propelling you forward in a fast-paced and dynamic environment.
What You Will Do
As a Technical Support Engineer, your role will involve:
- Working with customer support tickets in our Salesforce Service Cloud ticketing system
- Providing enterprise-level support to our customers and partners, focusing on technical issues related to logging, metrics, SIEM, and cloud technologies.
- Engaging directly with customers to quickly assess, troubleshoot, and resolve issues from simple to complex, ensuring effective communication and setting clear expectations.
- Document enhancements or defects in our products and advise on best practices for implementing and using the Sumo Logic service.
- Offering valuable feedback to our engineering, product management, and CS leadership teams based on customer interactions and experiences.
- Developing and refining processes, procedures, and tools for the support team to optimize customer interactions and stakeholder interactions.
- Producing Knowledge Base (KB) articles for common issues lacking a current KB or revising existing KB articles for the ticketing system KB and public community KB.
What You Will Bring With You
- Extensive SaaS Experience: Proven track record in a technical role managing multiple customer accounts, preferably with a background in DevOps Engineering, SOC analysis, or similar technical positions.
- Customer-Centric Approach: Passion for customer satisfaction and problem-solving, with the ability to manage relationships across various levels, from technical practitioners to executives.
- Communication Excellence: Possesses professional and transparent communication skills. Able to deliver technical context to various stakeholder levels using remote (e.g., Zoom) or written media.
- Strategic Problem-Solving: Ability to navigate ambiguity, proactively seek necessary support, and manage multiple accounts with attention to detail.
- Situation Management: Capable of assessing client scenarios, documenting issue timelines, and working with executive management and product engineering towards root cause analysis and final assessments.
- Desire to Learn: Thrive in a fast-paced, high-growth, rapidly changing environment with the ability to work with and deeply understand a new product or service. Utilize Sumo-offered LinkedIn learning and other resources to increase technical knowledge and sharpen soft skills.
- Ability to support multiple international time zones
Desired Technical Qualifications
- Monitoring Platform Experience: Proficiency in Sumo Logic or similar platforms (e.g., Splunk, Data Dog, Elastic, New Relic, Appdynamics, VMWare Tanzu).
- In-depth Knowledge of Logging Systems: Proficiency in systems like Windows Event Viewer, Syslog, R Syslog, & Syslog-ng.
- Expertise in SIEM and Cloud Technologies: Strong understanding of cloud services (AWS, GCP, Azure) and security information and event management (SIEM) principles.
- Advanced Technical Skills: Experience with system administration, SSH management, and basic scripting and programming (Java, C++, Python, PowerShell, Bash, etc.).
- Query Language Proficiency: SQL or similar query language skills.
- Kubernetes and Docker Proficiency: Extensive experience in setup, configuration, troubleshooting, tuning, and infrastructure management.
- Network Savvy: Solid knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, nslookup, etc.
- OSS skills in Otel, Prometheus, and Falco are a plus
- Sumo Logic experience is a big plus but not required
Travel Requirements
Minimal, but generally once a quarter to once a year (1-5%) for corporate training and mandatory meetings.
Education
Bachelor's or Master's degree in Engineering, Computer Science, or a similar field, or equivalent work experience.
Join us at Sumo Logic and contribute to our mission of revolutionizing technical support in the digital business world, with a particular focus on logging, SIEM, and cloud technologies.
About Us
Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com.
Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumo Logic
About
Company social profiles
Similar jobs
● Grow our partner network and,
● Strike business partnerships and alliances to help our network scale by generating
qualified leads.
You will be responsible for the overall revenue target for the company. You will lead a team
of 4-5 members when you join.
About the startup
● We are a young insurance-technology start-up that is trying to augment human with
technology to enable them to sell more and therefore lead to higher earnings
● We are looking for people who share our vision, are passionate about fintech, and
have the potential to become thought leaders in the field.
Roles and Responsibilities
Recruitment
Individual Partners
When it comes to lead generation, it generally becomes a little bit tougher to get if we're new and we are without a client list. But there's no reason to wait to talk or reach people who already trust us, such as friends, family, former co-workers.
We need to be active in our community – volunteering is a good way to establish our
reputation as head of sales. But we can also show off our insurance industry chops by:
● Hosting insurance seminars for small-business owners.
● Taking part in area meetups or online forums.
Business Partners
You will be responsible to onboard wealth managers, financial planners, health tech
companies who want to upsell health insurance and make a business case for them to
generate revenue via this channel.
Training
Individual Partners
● We provide them a user-friendly platform from where they can easily register for free
and can access the Training Program via Mobile application/ website.
● Throughout the 7 days of the online course, it should be self-explanatory that they
will be able to understand the process, requirements, benefits, advantages of the
training –
○ Is your health covered enough?
○ Why do you need health insurance?
○ How to be smart about taxes.?
○ How much income can I generate by becoming a partner?Business Partners
● Build a process based on the business requirement of the partner and enable the
partner to upsell health insurance effectively.
● Ensure technology, marketing, and operation undertakings are implemented to
ensure smooth functioning of the created business processes
● Execute partnership agreements and timeline to take the partner live.
Activate Partners
Individual Partners
Networking
Tons of people need insurance, but most of them aren't sitting in any agency. They need to
start meeting them by:
● Attending meetup groups and networking events.
● Getting active on social media.
● Connecting with their alumni association.
Expand their Horizons
If we only go to the same old events, we’re only going to meet the same old people. We
need to do some homework to find out which events attract ideal clients. For example, we
might take our business cards to -
● Charity events.
● Meetup groups.
● Small business associations.
Use Social Media
Social media sites, such as LinkedIn, Facebook, Instagram, Twitter, can be a networking
goldmine. Every business professional has a LinkedIn profile we can endorse, a Facebook
page we can like, or tweets we can retweet.
Business Partners
Launch OneAssure as an insurance partner with the business partner. Help the partner
achieve their revenue outcome by planning and executing a plan in conjunction with
Marketing activities.
Experience Required
5-8 years of Marketing/Business Development/Sales/ Operations experience in an Insurance Company or Broker or any Insurance Intermediary.
Skills Required
● Strong communication, networking, and persuasion capabilities
● Data-driven problem-solving attitude
● Go-getter with a positive attitude and the ability to think outside the box
Swift
Objective C
iOS App DevelopmentPosition :- IOS Developer
Exp:- 1+ Yrs
location :- Ahmedabad
Key Skills: -
We are looking to hire a talented iOS developer to design, build, and maintain the next generation of iOS applications. Your primary focus will be developing high-end iOS applications for the latest Apple mobile devices.
Candidate should have an hardon experience on Swift, Objective-C, Xcode, UIKit, Apple’s front-end framework
Good command of Swift, Objective-C, Xcode, UIKit,
iOS back-end services, iCloud, deployment of app in appstore (testflight, live), 3rd party SDKs and API(S) integration, iOS SDK, iOS versions and devices
Candidate must have good communication skills.
Designing and building mobile applications for Apple’s iOS platform.
Ensuring quality and performance of the application to specifications.
Job Type: Full-time
Adobe Illustrator- Creating ads for brands social media pages
- Creating logos, brochures, packaging etc
- Co ordinating with clients to understand their requirement and delivering the same on time
Hands on exp in design , Build and Trouble Shoot genesys contact Center Solutions
Hands on exp working Audio Codes SBC
Exp working in automation - scripting tools like Python , Jenkins, Ansible ,Perl
Exp in SIP Trunks
Exp working in Cisco CUCM, Unity Connections and Voice Gateway routers
Java
Javascript
React.js
Angular (2+)
AngularJS (1.x)- Must Have worked in a product development for minimum of 1 years
- Must Understand the Product life cycle (Requirement analysis/ design/architecture).
- Must Have hands on Coding Experience in J2EE technologies, Core Java, JavaScript, Web services SOAP, RESTful services
- Good experience on any one application server (WebLogic, WebSphere, Apache servers etc.).
- Database experience in any one DB like Oracle/ MySQL/MS SQL etc.
- Knowledge / Experience with any one open source development tools and frameworks (Eclipse, ANT, Junit, PMD, SVN etc.)
- Ability to understand UML design diagrams. Ideally should have designed some modules in prior projects using OOAD and UML.
- Extensive experience with multi-tier transactional architecture and design.
- Passionate about test driven, clean code, automatically tested and continuous deployment
Good to have:
- Any prior Work or Knowledge on newer technologies like Big data cloud, Hadoop and spark)
- Any prior Work or Knowledge on NoSQL, ORM, AWS Services (EC2, SNS, SQS, S3, Cloudfront)
- Any prior Work or Knowledge/ MOOC on Machine Learning and AI.
- Experience in performance engineering domain (testing, tuning, profiling) will be a definite add-on.
- Expertise with identity management, authentication and information security best practices
- Expertise in working with complex cross-domain applications.
NodeJS (Node.js)
Express
PostgreSQL
Elastic Search● Should have 6+ years of experience as a software developer
● Good experience with Nodejs & Express js.
● Good with MySQL
● Experience with Linux Scripting
● Experience with elastic search and Logstash
● Experience with cyber security
● Great interpersonal and communication skills candidate can work independently
● Agile project methodology experience preferred.
● Excellent communication skills.
● Critical thinker and good problem-solver.
● Good time-management skills
● Great interpersonal skills
Working Timings: 3:00 pm to 12:00 am (midnight)IST
PHP- Build robust & scalable web applications
- Participate in product design, development, verification, troubleshooting & delivery of web applications.
- Design and create relational database schema & application framework as needed
- Work with a worldwide team to integrate the product to meet the requirement
Required Qualifications:
- Degree in Computer Science from a top-tier institution
- Relevant full-time work experience of 4-8 years
- Strong foundation in computer science, with solid competencies in object-oriented software design patterns, software QA methodologies, processes, and test automation.
- Ability to self-teach.
Mandatory Technical Skills:
- PHP, Javascript/AJAX, SOAP/REST, GIT
- MySQL/NoSQL
- Linux
- Software development life cycle (SDLC)
Desirable Technical Skills:
- Linux scripting
Work in an exciting and challenging role at a leading credit rating company that is leveraging software and technology tools to change the face of credit rating in India!
Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.
Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.
As the Senior Manager (Ratings - BFSI), you will maintaining cases and assignments undertaken by group head in the year, managing Sector reports / criteria commentary publishing
What you will do:
- Ensuring Execution of projects
- Providing inputs and commitments towards strategic/ quality decision making
- Facilitating Development & improvement of methodology for sectors
- Minimising Sharp Rating Migration Cases/Rating Quality
- Ensuring quality and readability of rating report as well as rationale, press releases etc.
- Handling Complex situations
- Ensuring timely completion of rating assignments.
- Keeping track of changes in the respective sectors & and bringing important facts to managements notice.
- Presenting the case in the Rating Committee Meeting
- Maintaining MIS, quarterly results/ no default statement, rating reckoner etc.
- Leading & guiding the team of analysts working in the team.
- Monitoring and measuring productivity of team members
- Modelling the leadership behaviors and coaching and mentoring junior staff
What you need to have:
- Qualifications: MBA/PGDM - Finance /CA/ICWAI
- 10-15 yrs exp in BFSI Ratings
- Excellent analytical and data interpretation skills to be able to handle complex situations
- Exp in Credit analysis/rating, Banking, Cash Flow, Finance, Credit Rating, Financial Projections, Credit Analysis
- Excellent Communication skills
- Fluent in English
- Ability to work under tight deadlines
- Leadership skills
Django
PythonJava
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon