ERP (Manufacturing) Implementation & Support

Lead technical Consultant

Experience: 9-15 Years

This is a Backend-heavy Polyglot developer role - 80% Backend 20% Frontend

Backend 

1. 1st Primary Language - Java or Python or Go Or ROR or Rust 
2. 2nd Primary Language - one of the above or Node

The candidate should be experienced in atleast 2 backend tech stacks.

Frontend 

1. React or Angular 
2. HTML, CSS

The interview process would be quite complex and require depth of experience. The candidate should be hands-on in backend and frontend development (80-20)

The candidate should have experience with Unit testing, CI/CD, devops etc.

Good Communication skills is a must have.

Overview:

We're looking for a Full Stack Developer with strong backend expertise who can build,

manage, and scale AI-driven products end to end. You'll play a critical role in designing

scalable architectures, optimizing performance and cost, and building robust AI and agentic

systems.

Responsibilities

1. Architect and build scalable backend systems using FastAPI, PostgreSQL, and Redis.

2. Design, develop, and maintain AI-driven applications, integrating multiple LLMs, APIs,

and agentic frameworks.

3. Implement vector databases (pgvector, Qdrant, etc.) for RAG and AI memory systems.

4. Orchestrate multi-agent AI systems with LangChain/LangGraph, including function

calling, agent collaboration, and monitoring.

5. Build and integrate RESTful APIs for frontend and external use.

6. Manage DevOps workflows, including CI/CD, cloud deployments (AWS/GCP), server

scaling, and logging/monitoring (Sentry).

7. Optimize application cost, latency, and reliability, balancing speed with LLM call

efficiency and caching strategies.

8. Collaborate with product, design, and AI teams to translate business requirements into

high-performing tech.

9. Maintain documentation and ensure code quality with tests, reviews, and async-first

architecture.

10. Contribute to frontend development (React + TypeScript) when necessary, ensuring

seamless API integration and data visualization.

Requirements

Core Skills

• Strong proficiency in Python and FastAPI.

• Experience with PostgreSQL (including pgvector) and SQLAlchemy (async).

• Solid understanding of Redis, RQ (Redis Queue), and caching mechanisms.

• Proven experience integrating LLMs and AI APIs (OpenAI, Anthropic, etc.).

• Hands-on experience with LangChain / LangGraph, RAG pipelines, and agent

orchestration.

• Experience working with cloud platforms (AWS / GCP) and managing file storage (S3).

• Familiarity with frontend stacks (React, TypeScript, Tailwind, Zustand).

• Working knowledge of DevOps: Docker, CI/CD pipelines, deployment automation, and

observability tools (Sentry, Mixpanel, Clarity).

Bonus / Nice to Have

• Experience building agent monitoring dashboards or AI workflows.

• Prior experience in startup or product-based environments.

• Understanding of LLM cost optimization, token management, and function calling

orchestration.

• Familiarity with external API integrations like BrightData, Hunter.io, Adzuna, and Serper.

• Experience building scalable AI products (e.g., chatbots, AI copilots, data agents, or

automation tools).

Mindset

• Startup-ready: comfortable working in fast-paced, ambiguous environments.

• Deep curiosity about AI systems and automation.

• Strong sense of ownership and accountability for shipped products.

• Pragmatic and cost-conscious in architectural decisions.

• Excellent communication and documentation skills.

HR Business Partner – Pondicherry

Employee Base: ~800 employees (500 + 300)

Language Requirement

·         Tamil – Mandatory

Role Scope

·         Floor engagement

·         Productivity enhancement

·         Work with business leaders on people solutions

·         Employee relations

·         Recruitment

·         Gemba Walk

·         5S activities

·         Performance efficiency programs

·         Employee committees

·         Engagement programs

·         Shutdown planning

·         Resolving business challenges involving people agenda

MINIMUM REQUIREMENTS

Total/ Relevant Experience: 12-15 years

Business Understanding:

Understanding of Pharma/API business, Industry HR best practices,

Statutory and other legal requirements ((Labour Codes, Regulatory

Audits, etc.)

Knowledge

 Sound understanding, experience & expertise in managing employee

life cycle of HR.

 Should have managed workforce planning, Talent management and

employee engagement.

 Skilled in overall IR and related roles.

 Financial acumen of the business, products, variable cost and fixed

cost, especially the employee cost.

 Must be aligned with the strategic planning and business planning.

 Knowledge on developing industrial & employee relations strategies /

polices and its implementations. Compliances, negotiation, liaising and

legal handling skills

 Should have managed Government Officials/ Statutory officers etc.

Behavioural Skills

Interpersonal relationship, communication, assertive, Listening Skills,

Negotiations and Problem Solving, Influencing skills, Conflict

resolution, stakeholder management, emotional maturity, Resilience

and bias for action.

AREAS OF RESPONSIBILITY

Header

Definition

IN ORDER TO, what results

MEASUREMENT CRITERIA

Quantitative

Qualitative

1 Strategic Business Partnering  

  Partner with Production and Quality heads to forecast manpower needs based on

the production pipeline. Manage the "Manpower Cost per Kg" metric

 Conduct regular "HR Dipsticks" and "Stay Interviews" to gauge morale and

prevent the "Broken Rung" phenomenon in technical middle management

 Facilitate Floor engagement program for employees and contract workers (e.g.

GEMBA, 5S etc.)

 Lead site-level DEI initiatives, such as creating infrastructure and safety

protocols to increase female representation in QC/QA and Production

2 Talent & Performance Management  

  Work with Site Operations Head and functional leaders to set performance

expectation, facilitate performance support and performance feedback

 Drive the Annual Appraisal cycle, ensuring that KPIs are balanced between

output (volume) and quality (compliance/safety).

 Drive performance efficiency and productivity program in partnership with

Operations and Quality team.

 Identify High-Potential (HiPo) employees on the shop floor and create

development roadmaps to move them into supervisory roles

 Collaborate with the L&D team to facilitate "Functional Skill-up" programs for

employees

 Facilitate identification of Critical roles/ talents and work on succession planning

for the roles identified at the Site

3  Industrial Relations & Compliance

  Spearhead the site-level implementation of the New Labour Codes, specifically

communication to employees or workers on the changes and impacts of their

interest.

 Audit and oversee the lifecycle of contract labour, ensuring 100% compliance

with PF, ESI, and Gratuity provisioning

 Handle domestic inquiries and grievance redressal to maintain a strike-free

environment

 Develop relationship with Union leaders and related groups to ensure/

implement healthy work environment

4 Culture and Employee Engagement

  Promote a culture of transparency, discipline, and trust.

 Implement employee engagement and workplace climate improvement

initiatives.

 Lead employee engagement activities at Site and facilitate R&R program to

improvement employee engagement/ satisfaction score.

5 Stakeholder Management  

  Collaborate with Plant Heads, Site HR Head, Legal, Production, and Safety

functions.

 Build relationships with local bodies, industry associations, and government

officials.

 Work with cross-functional teams across sites/ corporate function to ensure

people agenda at Site is delivered effectively.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Job Summary 

We are looking for a skilled Java + Cloud Developer to design, develop, and maintain high-performance applications. The ideal candidate will have strong expertise in Core Java, Spring Framework, multithreading, and database management, along with exposure to cloud platforms and containerization technologies. 

Job Title: Java + Cloud Developer 

Location: Pune / Mumbai / Bangalore  

Experience Level: 4-8 

Employment Type: Full-time 

Key Responsibilities 

• Design, develop, and maintain scalable Java applications using Core Java, Spring Framework, JDBC, and multithreading concepts. 
• Implement and integrate database solutions using relational and NoSQL databases. 
• Utilize JDBC for database connectivity and manipulation. 
• Work with cloud platforms such as Azure or GCP; experience with DevOps practices is an added advantage. 
• Develop, deploy, and manage applications using containerization technologies (Docker, Kubernetes). 
• Debug and troubleshoot applications through log analysis and monitoring tools. 
• Collaborate with cross-functional teams to ensure seamless integration between multi-service components. 
• Handle large-scale data processing tasks effectively; hands-on experience with Apache Spark is a plus. 
• Apply Agile methodologies (Scrum/Kanban) in daily development activities. 
• Continuously research and adopt new technologies to improve development processes and methodologies. 

Required Skills & Qualifications 

• Strong proficiency in Core Java (Java 8 or higher) with a deep understanding of threading and concurrent programming. 
• Solid experience with the Spring Framework and its various modules (Spring Boot, Spring MVC, Spring Data, etc.). 
• Experience with RDBMS (e.g., MySQL, PostgreSQL, Oracle) and NoSQL databases (e.g., MongoDB, Cassandra). 
• Basic understanding of cloud platforms (Azure, GCP, or AWS). 
• Knowledge of DevOps practices (CI/CD, version control, monitoring tools) is a plus. 
• Familiarity with Docker and Kubernetes for application deployment and scaling. 
• Strong analytical and problem-solving skills. 
• Good communication skills and ability to work in a collaborative environment. 

Preferred Qualifications 

• Hands-on experience with Apache Spark for big data processing. 
• Exposure to microservices architecture and API integrations. 
• Familiarity with log monitoring tools (ELK, Splunk, etc.). 

Note : Serving Notice OR 30 Days NP

Key Responsibilities

Lead Generation & Outreach

·      Contact and develop relationships with potential customers through email marketing, cold calling, and LinkedIn outreach.

·      Execute email campaigns targeting prospects to generate leads and create business opportunities.

·      Mine data and extract information of C-level executives from various online sources and tools.

Sales Process Management

·      Follow up on leads and respond to sales inquiries from existing and potential customers as per guidelines.

·      Assist senior staff in generating and following up on leads.

·      Convince clients, schedule appointments, and manage the sales pipeline.

·      Track sales efforts and monitor results to ensure alignment with targets.

Customer Relationship Management

·      Liaise between customers and the company to provide up-to-date status on service, pricing, and new product releases.

·      Collect customer feedback and conduct market research to inform business strategy and product development.

·      Maintain CRM systems to manage lead generation, track interactions, and store customer information.

Market & Competitor Analysis

·      Stay informed about the latest products, market trends, and competitors to provide insights for business strategy.

·      Increase business opportunities through various routes to market.

Required Skills & Qualifications

·      Strong communication and interpersonal skills.

·      Proficient in email marketing, cold calling, and LinkedIn outreach.

·      Experience in data mining and CRM systems.

·      Ability to prepare detailed reports and commercial proposals.

·      Strong analytical and organizational skills.

·      Ability to work independently and as part of a team.

·      Understanding of market research and customer feedback processes.

Performance Metrics

·      Number of new leads generated.

·      Conversion rate of leads to appointments and sales.

·      Quality and timeliness of proposals and reports.

·      Customer satisfaction and feedback.

·      Sales targets and revenue growth.

• 1+ years of experience with development framework such as Tulip, PTC, etc.
• Understanding of the following concepts: relational data models, object-oriented programming concepts, event-driven programming concepts, source control, code repository, or version control concepts, coding standards, patterns, and best practices.
• General knowledge of business systems and processes
• Eagerness to consistently meet and exceed goals and objectives

Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.

Key Responsibilities :

Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.

Experienced in a tech support role in managing Android, iOS or Windows devices

Work closely with operations and software engineering teams to design and implement scalable and high performance solutions for our platform as a service and internal management tools

Quickly and efficiently troubleshoot simple and complex issues in order to provide outstanding support for internal service level objectives

Deal directly with customers, and respond promptly to customer inquiries

Handle issues by providing the appropriate Root cause of the issue

Identify areas for process and efficiency improvement within Platform Services Operations; recommend solutions and assist in overseeing implementation. Actively facilitate continuous improvement

Technical Skills – Must Have:

Experience on mobile device platforms (Android, iOS, Windows or Mac) 
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
Proficient in working on support desk/CRM tools such as Zoho/Zendesk/Salesforce
Experience of issue tracking software such as Jira/Bugzilla/Mantis/Remedy
Resourceful in understanding IT communication, troubleshooting, debugging and maintenance in multi-platform environments.

Nice To Have :

Technical troubleshooting involving monitoring web-app performance, crash analysis etc
Should have basic experience in understanding help docs and articles.
Understanding of MDM, EMM on either of the platforms (Android, iOS, Windows & Mac) can be an added advantage.

Skills :

Must possess strong communication skills in English, both written and verbal
Quick learner and versatile.
Flexible to work in different shifts
Excellent Email communication is a must.
Strong ownership
An excellent problem solver with strong analytical skills