Telebu Communications

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Job Title:

Front-End UI Software Developer

📍 Location: CoKarma, Madhapur, Hyderabad

🕘 Work Mode: On-site (Monday to Friday)

🏢 Department: Product Engineering

About Telebu:

Founded in 2003, Telebu Communications is a 20+ year-old technology-driven, product-based company that helps enterprises build better relationships with their customers and employees. We offer cutting-edge communication tools across SMS, Voice, Video, and Chat via APIs, SDKs, and SaaS platforms.

With offices across India, the Middle East, and the US, we are committed to delivering seamless and scalable communication solutions to clients globally.

Role Overview:

We are looking for a Front-End UI Software Developer with a keen eye for detail, design sensibility, and technical proficiency. You’ll collaborate with UX designers and backend developers to bring stunning and intuitive interfaces to life for our communication products.

If you’re passionate about crafting clean, scalable, and responsive web interfaces — we’d love to meet you.

Key Responsibilities:

• Build and maintain responsive user interfaces using HTML5, CSS3, and JavaScript.
• Develop front-end features using React.js, Angular, or any modern front-end framework.
• Work closely with product designers and backend developers to implement sleek and user-centric UI designs.
• Optimize components for maximum speed and scalability.
• Ensure cross-browser compatibility and mobile responsiveness.
• Debug UI-related issues and improve application performance.
• Stay up to date with the latest UI/UX trends, front-end technologies, and coding practices.

Key Requirements:

• 1–3 years of experience in front-end development.
• Proficient in HTML5, CSS3, and JavaScript.
• Hands-on experience in React.js, Angular, or Vue.js.
• Experience with RESTful APIs and integrating UI with backend systems.
• Familiarity with version control tools like Git.
• Knowledge of UI frameworks like Bootstrap or Material UI is a plus.
• Strong understanding of responsive and adaptive design principles.
• Good communication skills and team spirit.

Perks & Benefits:

• 5-day work week (Monday to Friday)
• Dynamic work culture with exposure to global projects
• Office location in the heart of Hyderabad’s tech hub – CoKarma, Madhapur
• Opportunity to work on impactful, large-scale communication products