
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

Similar jobs
Technical Analyst
Find the JD of Technical Analyst - Stock Market
Min Exp: 2 Years
Shift; 8 Am to 5 PM (Monday to Saturday)
Location- Delhi
Requirement:
1-Trading experience has to be in stocks and indices (NIFTY and BANK NIFTY)- cash segment and FNO on the National Stock Exchange.
2-Experience not less than 5-6 years hard core from day 1 in technical and options trading.
3-Education not less than Graduation in finance field- BBA/MBA.
4-Should know the NSE stock/INDEX.
5-Should know the Options and Derivatives market concept.
6-Should know the charting /Indicator/RSI/Bollinger Band & others of the stock market.
We are looking "SAP PS Functional Consultant" with good experience 7+ Years of Experience in SAP PS support / implementation with knowledge of integration to other modules.
• Will be able to Configure SAP PS Module as per Change Requests, Assessment Reports & Business Blueprint Documents.
• Must be able to produce/perform System Configuration, System developments & Testing Reports and conduct Training Sessions.
• Able to conduct User Acceptance Testing and Training Sessions.
• Able to Handle project Testing Data & Project Cutover Data.
• Expert in Master Data Management of SAP PS related Objects.
• Support End Users for all SAP Project Systems processes including cost planning, controlling & procurement items.
• Able to support reporting requirements from Business.
• Ability to communicate effectively.
Key Responsibilities:
- Leading, planning and executing the creative production of all our health & fitness solutions
- Defining and building the content production roadmap with instructors & content managers
- Drive programming strategy and regularly evaluating performance of the strategy
- Serve as overarching lead for the entire production team including producers, editors & talent
- Spearhead innovation & creativity among the content, instructor, celebs and production teams
- Production vendor management, onboarding & negotiations to create content solutions
- Partner with instructors & in-house marketing teams to build compelling brand stories
Qualification & Experience:
- 10+ years of related experience in production, experience in live studio production is a plus
- Strong leadership and communication skills
- Previous experience managing and leading a production team
- Passion for content creation & health and fitness
- Strong network of production houses, vendors & talent

Project Manager (Programming)- Night Shifts-Dehradun
Location- Dehradun
JD:- Urgent requirement of Project Manager in one of the leading US based IT Company.
Excellent communication skills / Website development/ Programming/ PHP project teams handled.
Salary - upto 50 K
Preparing and defining the project scope of work, its goals and deliverables.
- Assigning responsibilities.
- Identifying the resources’ requirement. Effective and efficient management of resources
- Coordinating directly and indirectly with project staff to ensure successful completion of the project– Directing, supervising, supporting and coordinating the project team members/staff.
- Tracking project deliveries using project management tools(MS Projects).
- Reporting on project progress and communicating relevant information to superiors and company management.
- Client Management.
- The Project Manager should ensure that every team member wt

- Proficient experience of minimum 3 years into C++ & experience using MFC library.
- Good experience into C# programming.
- Working experience into COM.
- Good Communication skills.
Job Role-12 months(contract) which is extendable /permnanent
Required Skills:
- Advanced Java skills, Spring, Spring Boot, REST APIs,
- Intermediate in Design Patterns and Principles
- Application is moving into PCF any cloud native experience is helpful
- DB: Oracle, SQL Server, RDBMS
- Network Infrastructure knowledge is helpful (work with network support team to troubleshoot)
- Production support skills are highly preferred.
- CI/ CD knowledge is helpful
- Junit for unit testing
- Java certifications are a huge plus
**Design development of software application in JAVA , using Oracle stack
Job Description:
- An ideal candidate is someone who works well with a cohesive team-oriented group of engineers, who have a passion for developing software, who enjoy solving problems in a challenging environment, and who have the desire to take their career to the next level.
- Participate in and lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market.
- Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates.
- Research and evaluate current and upcoming technologies and frameworks.
- Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks.
- Collaborate with Vendor Resources for Support of Products.
- Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to *** staff. Provide technical training to the other team members.
Qualifications:
- Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering or equivalent work experience.
- 3 to 5 years of experience in related field.
- Broad understanding of Software Engineering Concepts and Methodologies is required.
- Back end Java Development
- API- Restful Services
- Automated Unit Testing (J Unit)
- Spring MVC
- SQL skills- Ability to work with tables, views, and stored procedures
- GIT
- Must be high-energy, detail-oriented, proactive and have the ability to function under pressure in an independent environment.
- Must provide the necessary skills to have a high degree of initiative and self-motivation to drive results.
- Possesses strong communication skills -- both verbal and written and strong relationship, collaborative skills and organizational skills.
- Willingness and ability to learn and take on challenging opportunities and to work as a member of matrix based diverse and geographically distributed project team.
Some of the key responsibilities for the role would be:
Build and manage high-performing teams with a passion to build multi-tenant platform
Deliver high-quality software that is maintainable, observable, and performant
Participate in design and architecture discussions for optimal decisions
Define and influence product strategy and roadmap
Mentor, coach and motivate engineers on becoming better software professionals
Refine processes to make software releases easy and fast.
Overall 10+ years of experience in the software industry, with recent experience in building
software products
3+ years of recent experience in leading software development teams with full responsibility for software releases, process, and people management.
Deep expertise in building web apps and microservices using Java, Spring Boot,React/JavaScript framework.
Solid understanding of distributed databases such as Mongo, Cassandra, and Elasticsearch.
Good understanding of load balancing, high availability, replication strategies.
Experience in streaming systems like Kafka, Kinesis, or likes
Deep expertise in the AWS ecosystem, and thorough knowledge of building, deploying,scaling, and managing applications natively in AWS
Passion for building and delivering great software which users love to useStrong experience with Continuous Delivery, DevOps processes, and Observability


If you are looking for a change this is what we can promise you:
You will have challenging problems to solve
You will have flexibility and autonomy to solve problems and deliver solutions
We will provide a highly collaborative environment with skilled and super friendly teammates
We will fully support you in developing software the right way
We won't burden you with useless policies and procedures
We will provide you the tools you need to do your job right
If that sounds attractive please apply! We'd love to talk to you.
Here are some more details about the position:
You will be a senior level engineer that is part of an agile development team. You will be hands-on writing code and providing technical leadership through training, code reviews, mentoring and coaching. You will work with a project manager, software development engineers, user experience and interface designers, quality assurance engineers and customer stakeholders to deliver high quality, scalable and maintainable software solutions. We expect you to be responsible for the architecture of the applications and making sure the highest quality standards are kept.
Required Qualifications
4+ years experience developing web applications
Expert in building web applications and REST APIs
Experience in Go
Experience in React or other frontend framework
AWS experience - EC2, RDS, etc.
SQL database (Postgres, MySQL, etc.)
Data and System Architecture
Responsibilities
Implement customer requirements by creating high quality source code, database structures and other aspects of software application solutions.
Provide leadership to a team of software engineers and QA engineers to deliver commitments on time with a positive attitude.
Architect solutions to ensure that patterns for scalability, maintainability and performance are developed.
Ensure that the process for software development, testing and deployment is followed.
Ensure that user stories (requirements) have sufficient detail to be implemented properly.
Ensure that the team has sufficient understanding of user stories to provide reliable estimates.
Present training to team members on processes and technical topics.
Work with customer stakeholders and the project manager as needed to build requirements and understanding of software features.
Perform code reviews to ensure that code standards and proper architectural patterns are followed.
Attend daily meetings status meeting with the team.
Make suggestions regarding improvements to the software.
Help software engineers and QA engineers to develop their careers and skills.
Be an expert in the technology stack of the software project.
Desired Qualifications
Serverless technologies
IoC / Dependency Injection
Continuous Integration
Continuous delivery
Git
SourceTree and Bitbucket
Scrum
Project management software - Jira, Rally or similar



