Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
Full Stack Developer - Averlon
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C#
.NET
JavascriptIntegration Lead
Job Description
This role must be capable of building Dot net application and integration capabilities to enable microservice architecture. In addition to being hands on developer, the role requires the individual to leading and work with Dot net developers and integration developers, overseeing the end to end technical working to deliver features. Candidates who like to experiment and learn/discover new technologies, methods, tools with a direction to bring new capabilities to the product will be suitable
Key Responsibilities
- Perform Product Discovery proof of concepts as directed by Product manager
- Design, develop, and maintain both new and existing code, ranging from client-side development using JavaScript, HTML, and CSS, to server-side code using C# and ASP.NET MVC, Web API, Windows services, and ADO.NET for data persistence and retrieval.
- Write readable, extensible, testable code, while being mindful of performance requirements. • Create, maintain, and run unit tests for both new and existing code, with a goal of delivering defect-free and well-tested code to QA.
- Capable of developing restful services using Dot net framework and other integration tools
- Work with management to create and adhere to schedules, while maintaining flexibility to adapt to shifting market demands.
- Translate mockups and wireframes into functioning front-end code.
- Write and maintain documentation for new and existing features.
- Keep up-to-date on best practices and new technologies.
- Rapid prototyping, and presenting conceptual design and working prototypes to management.
- Conduct design and code reviews and collaborate to ensure your own code passes review.
- Work with Product Management to analyze require
Required Skills & Experience
- Experience in Dot Net framework preferably in cloud based platforms/infrastructure
- Experience in integration enablement preferably in REST APIs
- Experience in Database languages and stored procedures, database query optimization
- Experimental knowledge in a broad technical aspects like SSO (SAML2/Oauth2), Security, RPA, Microservices architecture
Qualifications
BE with 6+ years of experience in product development
.NET**
For the role of dot net developer, the responsibilities of the developers include following a list of tasks:
To develop, design, test, maintain and support custom mobile and web applications
To collect the software requirement by customer and develop the application as per their requirement
Evaluate and research the products and technologies related to software
To design and develop the activities and procedures related to activities and maintenance
To write the high-quality code to meet customer requirement
To design, develop and implement the critical applicationfor.Net environment
Alienate the project work as per client’s requirement and budget
Experience in Technical writing: 5 - 9 Years
Notice period : 0-30 Days
Location: Jaipur / Jodhpur (Initially Remote)
Requirements:
- Writing, editing and proofreading website content.
- Write Articles, Blogs, Social media, Forum and other SEO best practices.
- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.
- Understanding of Web publishing requirements.
- Experience in creating content for the web and growing a social audience.
- Editorial mindset with an ability to predict audience preferences.
- Expertise in social media platforms.
- Collaborate with multiple teams to develop compelling content plans.
- Ability to deliver high-quality documentation paying attention to details.
- Basic Knowledge of technical terminologies.
- Excellent communication skills in English both written and spoken.
DockerAt Upswing, we are committed to building a robust, scalable & secure API platform to power the world of Open Finance.
We are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.
We are looking for motivated engineers who will be working in a highly creative and cutting-edge technology environment to build a world-class financial services suite.
About the role
As part of the DevSecOps team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –
- Managing security aspects of the Cloud Infrastructure
- Designing and Implementing Security measures, Incident Response guidelines
- Conducting Security Awareness Training
- Developing SIEM tooling and pipelines end to end for vulnerability/security/incident reporting
- Developing automation and performing routine VAPT for Network and Applications
- Integrating with 3rd party vendors for the services required to improve security posture
- Mentoring people across the teams to enable best practices
What will you do if you join us?
- Engage in a lot of cross-team collaboration to independently drive forward DevSecOps practices across the org
- Take Ownership of existing, ongoing, and future DevSecOps initiatives
- Plan and Engage in Architecture discussions to bring in different angles (especially security angles) to the table
- Build Automation stack and tools for security pipeline
- Integrate different security measures and pipelines with the SIEM tool
- Conducting routine VAPT using manual and automated workflows, generating and maintaining the report for the same
- Introduce and Implement best practices across teams for a great security posture in the org
You should have
- Curiosity for on-the-job learning and experimenting with new technologies and ideas
- A strong background in Linux environment
- Proven experience in Architecting networks with security first implementation
- Experience with VAPT tooling for Networks and Applications is required
- Strong experience in Cloud technologies, multi-cloud environments, and best practices in Cloud
- Experience with at least one scripting language (Ruby/Python/Groovy)
- Experience in Terraform is highly desirable but not mandatory
- Some experience with Kubernetes, and Docker is required
- Understanding Java web applications and monitoring them for security vulnerabilities would be a plus
- Any other DevSecOps-related experience will be considered
Flutter
iOS App DevelopmentResponsibilities:
· Develop and maintain mobile applications using Flutter framework
· Work with UI/UX designers to implement engaging and intuitive user interfaces
· Collaborate with back-end developers to integrate with RESTful APIs and other services
· Participate in code reviews and provide constructive feedback to improve code quality
· Stay up-to-date with emerging trends and technologies in mobile app development
· Participate in Agile development process, including sprint planning, daily stand-ups, and retrospectives
· Debug and troubleshoot issues reported by end-users
· Contribute to the development of project plans, timelines, and budgets
· Communicate effectively with team members and project stakeholders
Requirements:
· Bachelor's degree in Computer Science or related field
· Strong experience with Flutter framework and Dart programming language
· Experience with mobile app development for both iOS and Android platforms
· Strong understanding of software design patterns and architectural principles
· Strong debugging and troubleshooting skills
· Experience with Agile development methodologies
PHP
Laravel
CodeIgniter
CakePHPJob Description
- 4+ yearsof working experienceas a PHP developer
- User authentication and authorization between multiple systems, servers, and environments
- Experience with PHP web frameworks including CodeIgniter and Cake
- Proficient knowledge of web technologies including HTML, CSS, JavaScript, jQuery, AJAX, etc.
- Experience with building restful JSON web services.
- Ability to manage projects.
- Familiarity with SQL, PostgreSQL databases
Responsibilities
- PHP developer who will play a key role in our web development projects.
- Design and develop the front end of the website and its architecture.
- Design and manage the website’s back end, including database and server integration.
- Contribute to all phases of the development lifecycle
- Modify or improve existing websites to make them more interactive and engaging.
- Solve complex performance problems and architectural challenges
Additional Skills
- Good knowledge ofjs, APIs, and Google mapsis a plus.
- Strong analytical, problem-solving, and troubleshooting skills.
Give, over the last 2 decades, has become India's most trusted giving platform. We want to create impact at the scale of India's development challenges and intend to enable this by being a tech and platform first organization. We are looking for a senior UI/UX designer to help design an online platform that makes giving convenient and transparent. This is a high-impact role with an opportunity to realize Give's ambitious plans to create deep social impact by making philanthropic giving bigger and better.
Role Responsibilities :
- Creating user-centered designs by understanding business requirements, and user feedback.
- Creating user flows, wireframes, prototypes and mockups
- Translating requirements into style guides, design systems, design patterns and attractive user interfaces
- Designing UI elements such as input controls, navigational components and informational components
- Creating original graphic designs (e.g. images, sketches and tables)
- Identifying and troubleshooting UX problems (e.g. responsiveness)
- Collaborating effectively with product, engineering, and management teams
- Incorporating customer feedback, usage metrics, and usability findings into design in order to enhance user experience
Key Requirements :
- You have a degree/diploma in Design, Fine Arts, Engineering or related field
- You have prior experience as a UI/UX Designer as well as a strong portfolio of related projects
- You are proficient in Adobe Creative Suite (specifically Illustrator, InDesign and Photoshop)
- You are proficient in prototyping tools such as Sketch, InVision ,Figma etc.
- Basic HTML5, CSS3, and JavaScript skills are a plus
- You pay strong attention to detail and have a keen eye for aesthetics
- You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
- You are a strong team player who can collaborate effectively with different stakeholders strong passion for social impact, and readiness to work at social sector compensation (known to be much lower than corporates)
React.js
Redux/Flux
React NativeFulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.
As a Front End software engineer, you will work on the ReactJS powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.
What You’ll Do:
- Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
- Develop new user-facing features using React.js and React Native
- Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
- Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
- Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
- Write clean, reusable, and well-tested front-end code
- Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
- Architect efficient and reusable front-end abstractions and systems that drive complex web applications
- Create reliable and type-safe applications with Typescript
- Build and contribute to open source projects
- Build reusable components and front-end libraries for future use
- Optimize components for maximum performance across a vast array of web-capable devices and browsers
We’re Looking for Someone With:
- 5+ years of experience as a front end engineer
- Experience in building large-scale web applications in a fast-moving team environment
- A strong understanding of UX and UI design standards
- The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
- Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles, with experience in popular React.js workflows
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc
- Experience with popular testing frameworks, like Jest, Cypress, and Testing Library.
- The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
- Smarts, humility, communication skills, and equal willingness to teach and learn
- Familiarity with RESTful and GraphQL APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Experience in developing large client side JavaScript applications
- Familiarity with code versioning tools like GIT
- Experience with Javascript testing tools and test automation
Nice to Haves:
- Prior experience at a growth stage Internet/Software company
- Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
- Experience developing large client-side applications and optimizing them for performance
- You can straddle client and server development, creating APIs that drive web apps
- You understand the intricacies of timezones
- Web optimization, performance tools, and load testing
- You maintain or contribute to an open-source project
PHP.NET
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Full Stack Developer - Averlon