Cutshort logo
Truffle logo
Technical Support Anyalyst
Truffle
Technical Support Anyalyst
Truffle's logo

Technical Support Anyalyst

at Truffle

2 - 5 yrs
₹5L - ₹6L / yr
Ahmedabad
Skills
Microsoft Windows
Customer Relationship Management (CRM)
Interpersonal Skills
Network
ipados
macOS
MS office
Technical support

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

 

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

Similar jobs

MHFAIndia
Vijayalakshmi M
Posted by Vijayalakshmi M
Chennai
4 - 12 yrs
₹3L - ₹10L / yr
Good Clinical Practice
Psychology

Roles and Responsibilities

 

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

 

Requirements:

·      4-12 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in clinical work, very good excel, analytical and writing skills

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

Read more
Huellas Labs
at Huellas Labs
1 recruiter
Jaydeep Kumar
Posted by Jaydeep Kumar
Remote only
2 - 5 yrs
₹2L - ₹3L / yr
Sales
Communication Skills
Business Development
Negotiation
Marketing
+2 more

Company Description

Huellas Labs, founded in 2022, is a remote-first powerhouse in web3 and blockchain technology with a proven track record of over 100 projects. They offer cutting-edge solutions and 24/7 support to fuel transformation for their clients globally.


Role Description

This is a full-time remote role for a Sales And Marketing professional at Huellas Labs. The role involves communication with clients, providing exceptional customer service, managing sales activities, conducting training sessions, and overseeing sales operations.


Qualifications

  • Communication and Customer Service skills
  • Sales and Sales Management expertise
  • Experience in training and developing sales teams
  • Strong negotiation and interpersonal skills
  • Ability to work independently and remotely
  • Knowledge of blockchain technology is a plus
  • Bachelor's degree in Business Administration or related field
Read more
NewRise Technosys PvtLtd
Rakesh D
Posted by Rakesh D
Bhopal
0 - 5 yrs
₹1L - ₹5L / yr
skill iconLaravel
skill iconVue.js

NewRise Technosys
Hiring Laravel developer


Laravel developer Duties and responsibilities

  • Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
  • Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
  • Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
  • Prepare and maintain all applications utilizing standard development tools
  • Utilize backend data services and contribute to increasing existing data services API
  • Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
Salary: 15k to 40k 
Exp: 0 - 5 yrs
Location: Bhopal 
Read more
Logistics & Supply Chain Network Platform
Logistics & Supply Chain Network Platform
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
2 - 4 yrs
₹12L - ₹14L / yr
skill iconJavascript
skill iconAngular (2+)
skill iconReact.js
skill iconAngularJS (1.x)
skill iconVue.js

Skills required: -

  • Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -
  • Understanding of nodeJS, server-side technologies, exposure to databases. -
  • Deep knowhow of data structures, algorithms. 
  • Hands on development across technologies. -
  • B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute
Read more
Hyderabad
1 - 5 yrs
₹1.5L - ₹3L / yr
Digital Marketing
Communication Skills
Outbound marketing
Goal oriented

We are looking for a Tele Sales Executive who is proficient in customer-oriented Telesales executive to utilize outbound telephone calls to achieve sales targets.

Roles and Responsibilities:

  • Candidate needs to do an outcall and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FDs, Investment Plans etc.,)
  • Need to reach the monthly targets
  • Need to resolve customer Queries
  • Calling existing and potential customers to persuade them to purchase company products and services.

Requirements and Skills:

  • Good interpersonal and communication skills
  • Good Convincing skills

Qualification:

  • Graduation (Any Stream)

Experience:

  • 0-5 years

Location: Hyderabad

               Transportation Facility

Contact Details:

Name: Deepa

HR Executive

Read more
Alaric Ventures
Chandigarh, Mohali
7 - 15 yrs
₹12L - ₹18L / yr
System Administration
Microsoft Exchange
Office 365
Windows Azure
Microsoft Servers
+10 more

Experience with Microsoft Exchange Server and Office365. 

  Working experience in VMWare/Hyper-V.

  Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding

  Sound understanding of DNS, DHCP, Active Directory servers.

  Excellent troubleshooting and analytical skills.

  Hands-on experience on Backups

  Desktop troubleshooting experience

  hands-on experience on Firewalls.

Read more
Electric vehicle charging infrastructure solutions.( SC1)
Electric vehicle charging infrastructure solutions.( SC1)
Agency job
via Multi Recruit by Ravish E
Bengaluru (Bangalore)
4 - 6 yrs
₹12L - ₹16L / yr
skill iconPython
Emulators
Debuggers
C/C++
Analyzers
  • Definition, development, implementation and execution of reusable, flexible, accurate and well-documented test plans for our (embedded) software.
    Ensure the quality of deliverables for the embedded real-time software application by defining test plans, performing manual testing, and developing automated tests that cover functional, integration, system, performance, and regression aspects.
  • Working with specifications, technical documentation, existing use cases and business requirements.
  • Proposing improvements to address the identified problems, which you will follow up on and, when they are value-adding, embed them in the testing frameworks.
  • Create and implement testing methods, record results, and provide recommendations to improve quality.
  • Perform and execute end to end validation of components and lower-level changes.

 

Required Qualifications:

  • Bachelor's Degree (or higher) in the field of (Embedded) Computer Science, Mathematics, Electrical Engineering.
  • 4+ years of experience with testing software.
  • 3+ years use of Python, C/C++
  • Experience using embedded development and testing tools (emulators, debuggers, analyzers, etc.)
  • Experience in designing, developing, and executing embedded software automation and test scripts 
  • Understanding of operating systems (Embedded) Linux, RTOS and some basic understanding of microcontrollers.

 

Other (preferred) Qualifications:

  • Working multidisciplinary knowledge about electronics, software, and hardware
  • Knowledge of Agile/SCRUM practices.
  • Ability to understand (embedded) hardware documentation.
  • Bash / Shell scripting
  • Experience with Level2 AC EV chargers and/or DC fast chargers.

 

 

 

Read more
Synergy Telematics Pvt Ltd
PAYAL SHARMA
Posted by PAYAL SHARMA
Remote, Noida, NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹4L - ₹6L / yr
skill iconPHP
MySQL
Description Firm knowledge of PHP, MySql, Javascript, Html, CSS. Fair understanding of Bootstraps. Strong problem solving and analysis ability. Good communication skills, able to approach task analytically.
Read more
Bitmesh
at Bitmesh
1 recruiter
Wang Fuqiang
Posted by Wang Fuqiang
Ahmedabad, Chennai
0 - 3 yrs
₹1L - ₹2L / yr
Customer Success
English Proficiency
telugu
We are looking for a Telugu speaker to serve our Telugu speaking users. Bitmesh.com is an online cryptocurrency asset exchange platform which allows people to buy and sell bitcoin cash, bitcoin and other mainstream crypto assets through OTC and spot exchange, also people can take a loan using crypto asset as collateral. Responsibilities involve the following: 1. Interact with our Telugu speaking users to solve their problems using our products. 2. Grow and manage local online and offline Bitmesh communities. Moderate the local Bitmesh forums, social platform and chat groups(such as twitter, facebook and most popular local social networking apps) and interact with the community to increase positive engagement. 3. Explore new community friendly platforms to facilitate the expansion of Bitmesh local user base and influence. Assist in organising online and offline events and meet-ups 4. Assist with Bitmesh Angels recruitment and bonding. 5. Help with translations and proofread content Share market feedback and user suggestions with relevant functional teams in HQ. 6.Stay informed on trends in local market and digital technology Requirement: Business level fluency in English and native level fluency in Telugu Outgoing Personal Characteristics Proven community management experience with strong leadership and emotional intelligence. Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Good understanding of cryptocurrency related terminologies and trends and have a liking for crypto cultures. Be able to work flexibly and stretched hours to interact with the crypto community as frequently as possible.
Read more
Vritti Designs Pvt. Ltd.
Vritti P
Posted by Vritti P
Mumbai
0 - 2 yrs
₹1L - ₹5L / yr
Business Development
Client Servicing
Sales
Presales
Salesforce
Business Development Executive Marketing
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos