
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

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Role & Responsibilities
Responsible for ensuring that the architecture and design of the platform remains top-notch with respect to scalability, availability, reliability and maintainability
Act as a key technical contributor as well as a hands-on contributing member of the team.
Own end-to-end availability and performance of features, driving rapid product innovation while ensuring a reliable service.
Working closely with the various stakeholders like Program Managers, Product Managers, Reliability and Continuity Engineering(RCE) team, QE team to estimate and execute features/tasks independently.
Maintain and drive tech backlog execution for non-functional requirements of the platform required to keep the platform resilient
Assist in release planning and prioritization based on technical feasibility and engineering constraints
A zeal to continually find new ways to improve architecture, design and ensure timely delivery and high quality.
Job Description
We are looking for a skilledDraftsman with experience in the Pharma equipment or vessel fabrication industry. The candidate should be proficient in preparing engineering drawings and supporting detailed design activities for process equipment.
Key Responsibilities
- Prepare GA drawings, P&ID drawings, and layout drawings using AutoCAD.
- Perform designing, drafting, and detail engineering of pressure vessels, heat exchangers, and storage tanks as per ASME / API / TEMA / PED standards.
- Create mechanical data sheets, BOQ, costing, and bill of materials.
- Review and analyze specifications, sketches, and drawings to support accurate component design.
- Modify and revise designs to correct issues and improve manufacturability.
- Coordinate with internal departments and clients for project engineering requirements.
- Ensure equipment design is cost-effective, efficient, and compliant with standards.
- Prepare technical and commercial offers for projects.
Skills Required
- Strong knowledge and hands-on experience with AutoCAD
- Experience in vessel fabrication drawings (preferred)
- Ability to interpret engineering sketches, layouts, and standards
- Good technical accuracy, analytical skills, and coordination ability
Roles & Responsibilities:
- SaaS Sales Expertise: Proven success in selling SaaS products across multiple verticals.
- B2B Relationship Building: Experience in managing long-term client relationships and generating recurring revenue.
- Product Demos: Ability to conduct clear, compelling product walkthroughs.
- Stakeholder Management: Experience working with C-level decision-makers and enterprise clients.
- Negotiation & Deal Closure: Strong commercial acumen and ability to secure win-win deals.
- Corporate Sales Experience: Proficient in managing complex, high-value sales cycles.
- Lead Generation & Cold Calling: Confident in building pipelines through outreach, events, and digital channels.
- Education Sector Understanding (Bonus): Knowledge of EdTech or Higher Education industry trends.
Qualifications:
- Education: Bachelor's degree (Computer Science preferred).
- Experience: Minimum 2 years in SaaS sales, ideally with exposure to the education vertical.
- Proven Sales Record: Track record of meeting or exceeding B2B sales targets.
- CRM Familiarity: Experience using sales tools and CRMS (e.g., HubSpot, Salesforce, Leadsquared).
- Travel Flexibility: Open to occasional travel for meetings, demos, and events.
Senior Business Analyst – (P&C Insurance)
Location: Noida/Gurugram
Job Summary
We are looking for a curious, detail-oriented, and analytical Senior Business Analyst to
join our Strategic Offerings team. This role is perfect for someone who thrives on
understanding business challenges, researching cutting-edge solutions, and conducting
in-depth analysis to drive digital transformation in P&C insurance.
You will be at the forefront of evaluating and comparing market-leading digital
solutions, ensuring that our business teams have the right tools and strategies for
efficiency and growth. If you’re passionate about problem-solving, technology, and
making data-driven decisions, this role is an opportunity to shape the future of
insurance while accelerating your own career.
Key Objectives
1. Understand and Document Business Needs: Work closely with stakeholders to
gather and translate business requirements into actionable insights.
2. Conduct Market Research: Identify and evaluate external digital solutions that
align with business needs.
3. Analyze and Compare Solutions: Conduct in-depth feature analysis,
benchmarking market offerings to determine the best fit.
4. Validate and verify requirements by reviewing them with stakeholders and
obtaining their approval. Ensure that the documented requirements align with
the business goals and objectives.
Key Responsibilities
• Business Requirement Analysis
o Engage with stakeholders to understand business processes, challenges,
and future goals.
o Use various techniques such as interviews, surveys, and observations to
elicit detailed business requirements. Ensure that the requirements
capture both the functional and non-functional aspects.
o Document detailed business and functional requirements to support
digital transformation initiatives.
• Market Research & Solution Evaluation
o Research emerging technologies in the insurance space, identifying
potential solution providers.
o Evaluate the applicability of technologies such as artificial intelligence,
blockchain etc in improving insurance processes and customer
experiences.
o Conduct competitive analysis of external solutions, comparing features,
functionalities, and scalability.
o Perform SWOT analysis to understand the strengths, weaknesses,
opportunities, and threats posed by competitor solutions.
o Collaborate with vendors to gain a deep understanding of their offerings
and limitations.
o Lead pilot projects to test and evaluate new solutions.
• In-Depth Analysis & Strategic Insights
o Assess solutions for compatibility with internal systems, security, and
compliance standards.
o Provide data-driven recommendations to business teams on solution
selection.
o Work closely with the Senior Business Consultant to align findings with
broader strategic initiatives.
o Collaborate with cross-functional teams to ensure successful integration
of new solutions.
o Track key performance indicators (KPIs) to measure the success of new
technologies and their impact on business objectives.
Skills & Qualifications
• 7+ years of experience in the P&C insurance industry, with strong knowledge of
insurance business processes.
• Experience in large-scale business deployments, including business process
transformation.
• Strong analytical and problem-solving skills, with the ability to translate business
challenges into solution-driven strategies.
• Hands-on experience with business requirement gathering, process
documentation, and workflow analysis.
• Ability to conduct market research, competitive analysis, and feature
benchmarking.
• Strong stakeholder management skills, ensuring clear communication between
business, technology, and vendors.
• Proficiency in data visualization, business process modelling tools, and reporting
frameworks.
Preferred Skills
• Understanding of AI/ML applications, automation, and analytics in insurance.
• Familiarity with Agile methodologies, Azure Dev Ops, Jira, and Confluence.
• Certifications in CBAP (Certified Business Analysis Professional), CSPO, Lean Six
Sigma, or Agile frameworks.
Job Overview:
You will work in engineering and development teams to integrate and develop cloud solutions and virtualized deployment of software as a service product. This will require understanding the software system architecture function as well as performance and security requirements. The DevOps Engineer is also expected to have expertise in available cloud solutions and services, administration of virtual machine clusters, performance tuning and configuration of cloud computing resources, the configuration of security, scripting and automation of monitoring functions. This position requires the deployment and management of multiple virtual clusters and working with compliance organizations to support security audits. The design and selection of cloud computing solutions that are reliable, robust, extensible, and easy to migrate are also important.
Experience:
- Experience working on billing and budgets for a GCP project - MUST
- Experience working on optimizations on GCP based on vendor recommendations - NICE TO HAVE
- Experience in implementing the recommendations on GCP
- Architect Certifications on GCP - MUST
- Excellent communication skills (both verbal & written) - MUST
- Excellent documentation skills on processes and steps and instructions- MUST
- At least 2 years of experience on GCP.
Basic Qualifications:
- Bachelor’s/Master’s Degree in Engineering OR Equivalent.
- Extensive scripting or programming experience (Shell Script, Python).
- Extensive experience working with CI/CD (e.g. Jenkins).
- Extensive experience working with GCP, Azure, or Cloud Foundry.
- Experience working with databases (PostgreSQL, elastic search).
- Must have 2 years of minimum experience with GCP certification.
Benefits :
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including top-up insurance for COVID).
Location :
Remote - work from anywhere.
Ideal joining preferences:
Immediate or 15 days
1. Solve questions and find errors
2. Check the language of questions
3. See if that Question could be solved by a better way
Responsibilities:
- User-centric development of high-quality code that is maintainable and testable
- Utilize flutter to design and build complex applications
- Create custom packages in flutter by employing the functionalities as well as the APIs accessible in native Android and iOS
- Create and translate the designs as well as the wireframes into high-quality responsive UI code
- Design and develop architecture as well as testable, viable, and functional software by using MVC & MVVM to implement new features and meet product requirement
- Determine and solve any issues present in the system and propose your ideas in terms of new features and improvements needed in the new system
- Propose ideal Data Structure keeping in mind space and time complexity
- Stay up-to-date with the industry trends and best practices
- Keep the Scrum Team up-to-date by updating and managing the code and the project on Git
- Make sure security rules are being followed while building the application
- Ensure, through validation of the cloud system, that new changes are not affecting the security of the backend server
- Maintain software throughout product lifecycle including design, development, verification & bug fixes
- Coordinate with the respective teams for bug fixing and ensure we have a stable product
- Be part of the core team developing new app features while focusing on improving our existing code
- Self-starter with excellent analytical, communication, and problem-solving skills
Basic Qualifications (Required Skills/Experience):
- At least 2 years of experience in mobile app development
- Experience with Flutter Development (or any other alternative like Kotlin, React native, Xamarin, Cordova, ionic etc) is a must
- Experience shipping two or more Android and/or iOS based applications utilizing hybrid technologies (flutter, ionic framework, react native, Xamarin)
- While focus is on hybrid, a solid native coding background in either Android or iOS is a must
- Experience in developing cross-platform mobile applications for Android (Java/Kotlin) iOS (Swift/Objective C), or other cross platform frameworks like React native or Xamarin
- Experience with Futter. This should include from making responsive UIs to efficiently query data and also manage states in an optimized manner
- Experience working in an Agile Environment
Preferred Qualifications (Desired Skills/Experience)
- Passionate about creating and refining great mobile user experiences
- Knowledge of JavaScript, React.js is a plus
- Knowledge of web technologies, HTML5, CSS, JavaScript is a plus
- Knowledge of mobile application security best practices is a plus
- Programming experience in Microsoft Stack (Strong C#, ASP.NET Web forms, Web API, SQL Server) is a plus
- Expertise in deploying hybrid applications across iOS App Store and Google Play App Store is a plus
Kindly apply if below criteria matches your profile.
Team Lead Hybris
Notice period - Immediate to 15 days
Permanently work from home available
Team leading experience is mandatory
Skills Required
Technical Skills Experience (Must Have):
● Should have end to end implementation knowledge of Projects with complex SAP Hybris Accelerators customizations like B2B, B2C, Marketplace in Finance, Retail, Health etc. domains using versions 5.5, 6.2, 6.6 and 1905
● Should have experienced in leading and grooming technical development team in delivering complex e commerce solutions involving various Hybris Modules like
1. WCMS
2. Accelerator Customizations
3. Processing Module
4. Promotions
5. External System integrations through Web Services, Data hub, RFC and Asynchronous mechanisms
6. Cart and Checkout
7. Hybris Framework optimizations and rationalization in existing client e commerce implementation
· Provide consultation to client stakeholders and business users in Omni-channel-specific business topics, including product catalog modeling, inventory management, customer service, b2b customer management, b2b procurement, demand generation, promotion strategy, cross-channel commerce and more.
· Drive customer engagement, understand changing business needs and understand the existing customer technology landscape.
Business Skills Experience (Must Have):
· Good communication skills to lead client discussions
Key Responsibilities Areas
● Team Lead
● Design and Develop the solution
● Team competency/Skill management in Hybris
Responsibility :
- Responsible for design, development, deployment and maintenance of our applications and its various modules.
- Work closely with Product, UX, and QA teams to deliver the product.
- Ability to own several modules of the application.
Skills required :
- Ability to understand a problem and write good quality code to solve it
- Very strong skills in JavaScript, Node.js
- Candidates should have worked on Single Page Application based applications (Angular.js or React.js)
- Working knowledge of Databases like MySQL, MongoDB etc
- Understanding of data structures and algorithms
- Ability to design products independently
- Ability to take complete ownership of his/her tasks
- Working knowledge of at least one of SVN/GIT or a similar version control system
- Ability to quickly learn and pick up new technologies
- Understanding on website scalability and performance
Good to Have :
- Experience with front end technologies like PWA, Service Worker will be a plus
- Knowledge of unit testing theory
- Product start up experience








