Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
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You love creating content, social media, and are completely fascinated by what’s happening in the world of Cricket. Why don't you join us and make a career in digital marketing?
CricHeroes is looking for a Digital Marketing Executive to enhance our social media presence across all platforms.
This might be a great opportunity for you if
- You are passionate about content creation, social media, and sports.
- You have prior experience in conceptualizing and executing campaigns on social media.
- You love researching, design, and writing.
Who are we?
CricHeroes is a Market Network for Cricket; the World’s largest network connecting millions of grassroots cricketers and a marketplace for thousands of local businesses and professionals around cricket.
It bridges the gap between passionate grassroots cricketers and international cricketers with the help of technology.
It helps grassroots cricketers showcase their talent, get recognition, and improve their game with data.
What are we looking for, in you?
- Excellent writing skills in English
- Genuine enthusiasm around cricket would be highly preferred
- Experience in online and digital marketing
- Has an interest in researching for content
- Prior experience in content creation and working on social media campaigns
- You have strong interpersonal skills
- You have a Bachelor's degree in English honors or a degree/diploma in digital marketing
- You have 1-2 years of experience in digital marketing in a fast-paced product company.
- Someone with prior experience in Sports Management and being a Cricket enthusiast will be highly preferred.
What are we looking for, from you?
- The ability to research Cricket related topics and generate interesting and engaging content for the app, blogs, and social media posts.
- Initiating and executing Email marketing and SMS Campaigns successfully and independently.
- Maintaining social media presence across all digital platforms.
- Collaborate with design teams internally to create engaging social media posts.
- Able to improve content delivery using search engine optimization best practices.
We are made in India by the passionate cricketers for the passionate cricketers of the world!
If this excites you and you want to be part of our team to help us win the scores by building a one of a kind app for all the cricketers around the world, please apply on the link.
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Full Stack Developer - Averlon