Cutshort logo
Truffle logo
Technical Support Anyalyst
Truffle
Technical Support Anyalyst
Squarcell Resource India Pvt's logo

Technical Support Anyalyst

at Truffle

2 - 5 yrs
₹5L - ₹6L / yr
Ahmedabad
Skills
Microsoft Windows
Customer Relationship Management (CRM)
Interpersonal Skills
Network
ipados
macOS
MS office
Technical support

Position Responsibilities

●      Answer technical support phone calls on software/hardware.

●      Respond in writing via email to cases entered into an online self service portal.

●      Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.

●      Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.

●      Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.

●      Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.

●      Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.

●      Periodic Installation and Training of software/hardware for clients via remote connection.

 

Position Requirements

●      Able to work patiently with end-users of both a technical and non-technical background.

●      Strong team player and solution oriented.

●      Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.

●      Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.

Knowledge and Skill Requirements

●      Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)

●      Basic Working knowledge of PC networking, including Network+

●      Familiarity with PC remote control software.

●      Familiarity with google workspace, including docs, sheets, gmail

●      Good analytical problem solving skills.

●      Experience with the standard MS Office suite, including MS Word, Excel and Access.

●      Experience with iPadOS, iOS, MacOS, Android

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Pune
3 - 8 yrs
₹12L - ₹20L / yr
skill iconGo Programming (Golang)
RESTful APIs
skill iconPostgreSQL
MySQL
skill iconGit
+1 more

Job Title : Golang Developer

Experience : 3+ Years

Location : Pune, Maharashtra (On-site)

Employment Type : Full-Time


Role Overview :

We are looking for a passionate and skilled Golang Developer with strong computer science fundamentals and hands-on development experience. The ideal candidate should be a logical thinker, self-motivated problem solver, and eager learner who enjoys building scalable and high-performance applications.


Mandatory Skills : Strong hands-on experience in Golang, RESTful API development, PostgreSQL/MySQL, Git version control, and solid problem-solving with computer science fundamentals.


Key Responsibilities :

  • Develop, maintain, and enhance backend applications using Golang.
  • Write clean, scalable, and efficient code following best coding practices.
  • Design and implement RESTful web services.
  • Collaborate with cross-functional teams including Product, UX, and QA to deliver quality software on time.
  • Take end-to-end ownership and accountability of assigned tasks.
  • Contribute to performance optimization and application scalability.

Required Skills :

  • Strong hands-on experience in Golang and related frameworks.
  • Good understanding of RESTful API development.
  • Experience working with RDBMS such as PostgreSQL/MySQL.
  • Strong problem-solving skills and solid computer science fundamentals.
  • Experience with Git version control.
  • Excellent communication skills.

Good to Have :

  • Basic knowledge of HTML, CSS, and any JavaScript framework.
  • Exposure to Non-relational databases.
  • Participation or credentials on platforms like HackerRank/HackerEarth.
  • Understanding of end-to-end web application development.
Read more
PGAGI
Pooja Jain
Posted by Pooja Jain
Remote only
0.6 - 3 yrs
₹1L - ₹4L / yr
Sales
Artificial Intelligence (AI)
SaaS
Presales

We're hiring 2 Sales Executives Interns who know how to sell or are hungry to learn it fast.

If you're confident in conversations, know when to talk and when to pitch - you'll fit right in.

Your role:

  • Call potential businesses (we'll provide the leads)
  • Pitch our Al product & Services
  • Get meetings booked directly with our founder

We work with startups, SMEs, and enterprises whole over the world to help them implement Al in their existing systems or build complete Al products from scratch.


Growth here is immiscible. If we see the spark, you'll grow exponentially move to full-time within 3 months, scale your position, your pay, and your impact fast.

We're not looking for "average salespeople."

If you love talking business, enjoy learning about Al, and can close with confidence this is your space.

DM us or drop your profile if you think you've got the spark. We'll reach out.

Read more
NoBrokerHOOD
Jeena Elsa James
Posted by Jeena Elsa James
Bengaluru (Bangalore), Gurugram
0 - 3 yrs
₹3L - ₹6L / yr
Field Sales
Communication Skills
Product development
Product demonstration
good eng
+1 more

Minimum 1-5 years of proven sales track record and ability to meet targets.

● Should have an interest in Business Development (B2C/ B2B) for Software Application

● products/solutions.

● Meet prospective clients, execute effective product demonstrations, emphasize product features

● and benefits with a focus on the value of the solution.

● Meet with Committee Members of Apartments and societies to understand the scope of business and

● their expectations.

● Prospect, educate, qualify, and generate interest for Sales Opportunities.

● Onboarding new apartments on the NoBrokerHood platform will be a major KRA for a BD.

● Researching potential leads from the open market, web searches, or digital resources

Read more
Graygraph Technologies Pvt Ltd
noida sector 63
1 - 4 yrs
₹1.5L - ₹3L / yr
Content Writing
Creative Writing
Technical Writing
Report Writing
Search Engine Optimization (SEO)
+1 more

Job Description for Content Writer:

 

 1. Regularly produce various content types, including email, social media posts, blogs, and white papers.

 2. Actively manage and promote our blog, and pitch articles to relevant third-party platforms.

 3. Edit content produced by other members of the team.

 4. Collaborate with other departments to create innovative content ideas.

 5. Create eye-catchy and innovative headlines and body copy.

 6. Writing a wide variety of topics for multiple platforms

 

 Content Writer Skills:

 

 • Excellent verbal and written communication skills.

 • 1-6 years of experience in technical writing.

 • Creative and innovative thinker and planner.

 • Assists team members when needed to accomplish team goals.

 • Good interpersonal and communication skills

 • Familiarity with keyword placement and SEO

 • The ability to consistently meet tight deadlines

 


Why should you join us:


· Fixed working timings- 5 days working


· Attractive Incentives


· Young & Vibrant work culture




Job Location: Block A-128, Sector-63, Noida

Working Days: Monday to Friday

Shift: day Shift

Read more
DigiChefs
at DigiChefs
2 recruiters
Marmik Ajmera
Posted by Marmik Ajmera
Mumbai
2 - 4 yrs
₹1L - ₹3L / yr
Search Engine Optimization (SEO)
On-page Optimization
Link building

 JOB DESCRIPTION – SEO ANALYST


About Digichefs


We’ve been reinventing the meaning of digital marketing or rather, advertising in a digital era since 2015. With over 5 years of cumulative marketing experience at the heart of the organization, we enable our clients to grow and meet their business objectives. Our sweet combination of technology, creative communication, and a thought-through execution strategy bolster the marketing vertical in your business center, so that you may focus on the next important item on your list. Let us help you build a recipe for success.


Know more about us:

 

Check our website http://www.digichefs.com/">www.digichefs.com   

Watch our journey so far  http://digichefs.in/emailer/digichefs/">Play Showreel - A 180 sec. Sneak Peek 

 

Why Join Digichefs


We are a boutique Digital Marketing Company focused on performance led to creative campaigns. 

A tight team of 40 makes us an ideal fit for any brand looking for a partner who can support their marketing setup or accelerate them in their growth stage. 

With efficient internal processes & subject expertise in digital, we forge as your extended marketing partner.

Direct access to the founders & the core team, flexibility & agility when situations demand so, clean reporting and transparency at every stage, while completely maintaining the security of your confidential data, are some reasons why our clients love us!


We were featured by:


Digital Agency Network - https://digitalagencynetwork.com/agencies/mumbai/">https://digitalagencynetwork.com/agencies/mumbai/


Learning Catalyst -  https://learningcatalyst.in/top-10-digital-marketing-agencies-mumbai/">https://learningcatalyst.in/top-10-digital-marketing-agencies-mumbai/


Social Somasa - https://www.socialsamosa.com/2020/03/agency-feature-digichefs/">https://www.socialsamosa.com/2020/03/agency-feature-digichefs/


Yara Book https://yarabook.com/read-blog/82135_the-best-social-media-marketing-agency-in-mumbai-digichefs.html">https://yarabook.com/read-blog/82135_the-best-social-media-marketing-agency-in-mumbai-digichefs.html


Job Responsibilities.

  • Perform keyword research in coordination with client business objectives 
  • Optimize keywords in existing content and uncover new opportunities for addition of keywords
  • Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific 
  • Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
  • Client interactions and monthly meetings to discuss SEO strategies
  • Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages 
  • Implement link building campaigns in coordination with client SEO goals
  • Monitor and administer Google Analytics dashboards and point out key areas of importance in accordance of client goals
  • Communication to team and management on project development, timelines, and results
  • Work closely with the other team members to meet client goals

 

Requirements:

  • Bachelor’s degree
  • Significant Microsoft Excel experience preferred
  • Basic knowledge of HTML preferred
  • Good communication skills - written and spoken
Read more
Ongrid
Pushpendra Singh
Posted by Pushpendra Singh
Gurugram
6 - 15 yrs
₹10L - ₹15L / yr
Information security
Cyber Security
ISO/IEC 27000-series
GDPR
Role and Responsibilities:-

- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums.

Desired candidate profile :

- Relevant experience in the information security field
- Relevant experience working with ISO Policies, and GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks.
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment
Read more
Newscape consulting LLP
Pune, Mumbai, Bengaluru (Bangalore)
8 - 12 yrs
₹20L - ₹30L / yr
skill iconVue.js
skill iconJavascript
skill iconAngular (2+)
skill iconReact.js
skill iconAngularJS (1.x)
+1 more

                                   Front end (vue.js Developer)

Newscape Consulting LLP,

 

We are an IT company with tremendous growth opportunities in Healthcare, Solutions, Cloud, Product Engineering, ADM Services and consulting, and others. We have offices in the US (Somerset, NJ) and India (Baner, Pune) We are a 4+ years old organization with 100+ employees from diverse cultures and experiences which gives us all unique experiences altogether.

 

For more details: http://newscapeconsulting.com/" target="_blank">newscapeconsulting.com

 

Required Details:-

Required skillset – JavaScript, HTML & CSS

 

Restful ApI vue.js

Experience Range – 8+ yrs

 

Notice Period – Immediate to max 30 days

Location – Pune Baner Hybrid

 

Job Description:-

Looking for an expert JavaScript developer who is highly skilled with Vue.js. Your primary focus will be developing user-facing web applications and components. You’ll implement them with the Vue.js framework, following generally accepted practices and workflows. You will ensure that you produce robust, secure, modular, and maintainable code. You will coordinate with other team members, including back-end developers and UX/UI designers. Your commitment to team collaboration, perfect communication, and a quality product is crucial.

 

Responsibility:

  • Developing user-facing applications using Vue.js
  • Building modular and reusable components and libraries
  • Optimizing your application for performance
  • Implementing automated testing integrated into development and maintenance workflows
  • Staying up-to-date with all recent developments in the JavaScript and Vue.js space
  • Proposing any upgrades and updates necessary for keeping up with modern security and development best practices

 

Skills:-

  • Highly proficient with the JavaScript language and its modern ES6+ syntax and features
  • Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
  • Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router
  • Good understanding of HTML5 and CSS3
  • Understanding of server-side rendering and its benefits and use cases
  • Knowledge of functional programming and object-oriented programming paradigms
  • Ability to write efficient, secure, well-documented, and clean JavaScript code
  • Familiarity with automated JavaScript testing, specifically testing frameworks such as Jest
  • Proficiency with modern development tools, like Babel, Webpack, and Git
  • Experience with consuming RESTful APIs
Read more
10 years old Product Company
10 years old Product Company
Agency job
Remote only
10 - 15 yrs
₹35L - ₹45L / yr
Product Management
product manager
Product Lifecycle Management (PLM)
skill iconJava
Web applications
+3 more
Experience in a healthcare App
 10+ Years IT experience
 4+ Years Product Design to Delivery experience
 Should have lead and managed product engineering teams
 Experience working with management & key product stakeholders (Business & Technical)
 Should be a Agile practitioner
 Experience with micro-services architecture concepts and industry best practices
 Hands on experience in Full-stack development tools and technologies
Read more
Medlife.com
at Medlife.com
4 recruiters
Prashant Shetty
Posted by Prashant Shetty
Bengaluru (Bangalore)
8 - 12 yrs
₹45L - ₹60L / yr
skill iconJava
Distributed Systems
skill iconMongoDB
Microservices
You’re Part Communication – • Drive discussions to improve product across teams where ever there are inter dependencies across products Coding - • You will write performant, unit-tested code, develop object-oriented models and design data structure for new software projects taking systems aspects into account • You will translate high level business problems into scalable design and code. Create libraries & Utilities for larger consumption • Drive large refactoring exercises Design – • API Definitions and end-to-end service design and implementation for large services • Create Platforms in your product/team. Build platforms, systems and networking infrastructure using your strong background in distributed systems, OS/kernel, network system design, and large scale storage systems. Org Development – • Influence product requirements & operational plans. Instill best practices for development and champion their adoption, while working with product manager to estimate and plan projects in agile development framework. • Mentor junior engineers on software design, coding practices and TDD strategies and form a holistic mentoring plan for Mentee • You’re Array (Nice To Haves) • A multi-perspective approach to developing object-oriented models, designing data structure and building applications and platforms that can scale. • Problem solving skills for high-level business and technical problems. • Your leadership and mentoring skills to roll-up your sleeves and offer technical and project management insights and tips. You (Must Haves) • Deep expertise in at least one programming language (preferably Java) & tech stack to write maintainable, scalable, unit-tested code. • Substantial experience in building large complex business applications • Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to design intuitive module and class-level interfaces • Experience leading multi-engineer projects and mentoring junior engineers • Deep understanding of design patterns. • Prior experience in working with Agile software methodologies (XP, Scrum)
Read more
GetMyUni
at GetMyUni
3 recruiters
Ranjith Kumar
Posted by Ranjith Kumar
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹3L / yr
Content Writing
Creative Writing
Blogging
Search Engine Optimization (SEO)

About GetMyUni : 

 

GetMyUni is a Times Internet invested company. We are an education hub which helps prospective aspirants make the right education choice via student reviews and insights. Being India's first social college search platform we help students in making the right college choice. (https://www.getmyuni.com)


Job Responsibilities :

- Content Development for Website.

- Must be genuinely interested and comfortable in Content Writing, Creative Writing, SEO Based Writing, Blog Writing, Email Writing.

- Must have team handling abilities.

Skills Required :

- Should have strong proficiency in writing.

- Should be comfortable using MS-Office (Word, Excel, PowerPoint).

- Should be comfortable working in a team.

Qualifications :

Minimum Educational Qualification : Completed Undergraduate


Personal characteristics :  Adaptive and Enthusiastic, strong interpersonal skills


Others : Applicants must get their personal laptops

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos