
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

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About Wissen Technology
Wissen Technology, established in 2015 and part of the Wissen Group (founded in 2000), is a specialized technology consulting company. We pride ourselves on delivering high-quality solutions for global organizations across Banking & Finance, Telecom, and Healthcare domains.
Here’s why Wissen Technology stands out:
Global Presence: Offices in US, India, UK, Australia, Mexico, and Canada.
Expert Team: Wissen Group comprises over 4000 highly skilled professionals worldwide, with Wissen Technology contributing 1400 of these experts. Our team includes graduates from prestigious institutions such as Wharton, MIT, IITs, IIMs, and NITs.
Recognitions: Great Place to Work® Certified.
Featured as a Top 20 AI/ML Vendor by CIO Insider (2020).
Impressive Growth: Achieved 400% revenue growth in 5 years without external funding.
Successful Projects: Delivered $650 million worth of projects to 20+ Fortune 500 companies.
For more details:
Website: www.wissen.com
Wissen Thought leadership : https://www.wissen.com/articles/
LinkedIn: Wissen Technology
We are seeking a highly skilled Azure Cloud professional to manage, design, and engineer scalable and secure cloud infrastructure on Microsoft Azure. The ideal candidate will have a strong background in cloud infrastructure, system administration and architecture design.
Responsibilities:
- Manage and maintain Azure resources including Virtual Machines, Virtual Networks, Storage Accounts, Azure AD, and Resource Groups.
- Monitor and optimize resource usage and performance.
- Implement and manage backup, disaster recovery, and high availability.
- Ensure security and compliance using Azure Security Center, Defender, and Azure Policies.
- Design scalable, resilient, and cost-effective cloud architectures aligned with business goals.
- Define and document Azure architecture standards, governance models, and best practices.
- Collaborate with stakeholders to translate business requirements into technical solutions.
- Plan and lead cloud migration strategies from on-premises or other cloud providers to Azure.
Required Skills & Qualifications:
- 5–10 years of experience with Microsoft Azure platform in admin, architect, or engineer roles.
- Strong understanding of networking, identity, security, and governance in Azure.
- Hands-on experience with Azure IaaS, PaaS, and hybrid cloud environments.
- Proficiency with PowerShell, Azure CLI, and scripting for automation.
- Experience in monitoring and performance tuning using Azure Monitor, Log Analytics.
- Familiarity with Azure Cost Management and optimization strategies.
Preferred Qualifications:
- Microsoft certifications such as:
- AZ-104: Microsoft Azure Administrator
- AZ-305: Azure Solutions Architect Expert
- AZ-400: Azure DevOps Engineer Expert
- Knowledge of compliance standards (ISO, HIPAA, etc.)
- Experience with hybrid infrastructure (on-prem + Azure)
- Familiarity with other cloud platforms (AWS, GCP) is a plus.
About Company
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.
Objective:
• To manage complete back-office operations related to insurance broking business.
• SAIBA (Insurance broking software) based transactions management.
• Business renewals and retention
Roles & Responsibilities:
• Entry / booking of new / renewal business.
• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.
• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission
• Follow-up with insurance companies for brokerage recovery
• Rapport building with insurance companies.
• Follow-up with internal stakeholders for requirement closure
• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.
• Follow-up with IT team for reporting and closure of systems bugs/ issues
• Reconciliation Management
• Data Management
Requirements:
• Graduation / Post Graduation. Insurance related qualification would be added advantage.
• 2 -3 years of relevant experience
• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook
• Experience of working in the space of insurance broking operations
• Conversant to SAIBA software or any other insurance broking software
• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.
• Excellent skills in Microsoft Excel
• Good communication skills
• Good hold on data and datacentric assignments
we are looking for a qualified Digital media specialist to join our team. You will lead our marketing efforts using new media and digital tools.
If you know how to creatively handle various online marketing tools, like websites, podcasts and blogs, this position is for you. You will work with different teams to coordinate our marketing, advertising and promotional activities.
Ultimately, you should be able to promote our company and increase client engagement.
Responsibilities
- Campaign management: Create, monitor, and maintain marketing campaigns
- Content creation: Develop written and visual content for campaigns
- Data analysis: Use analytics to track campaign performance and user behavior
- Market research: Research competitors, advertising trends, and target audiences
- SEO: Create and manage organic search campaigns
- PPC: Create profitable pay-per-click advertising campaigns
- Reporting: Report on campaign results to stakeholders and management
Skills and qualifications
- Knowledge of marketing
- Proficiency in analytics tools
- Strong analytical skills
- Attention to detail
- Ability to multitask
- Ability to work in a team
- Knowledge of digital tools, such as social media and email
About the role
Media Planning Executives are responsible for analyzing data, thinking creatively and dreaming up innovative strategies to make sure marketing campaigns reach the right target audience in the most effective way possible. Armed with this critical analysis, media planning executives devise, propose, or recommend strategies for using certain media effectively to attract and retain customers, increase brand recognition, and maintain customer satisfaction and loyalty.
Some of the things we’d like you to do:
● Creation of tactical plan presentation and supporting media plan templates
● Creation of campaign analysis plan
● Oversee the successful launch of campaigns
● Maintain accuracy and timely updates of deliverable tracking documents for team
● Collate commentary on media performance and conduct first review on quality
● Adherence to team quality standard for reporting template and delivery
● Keep consistent track of campaign performance and target (monthly) across all channels, flagging needs for intervention
● Use understanding of campaign and marketplace to contribute ideas for campaign experiments and also prioritize experiments
● Manage accurate forecasts, media plans, and all key media planning documentation
A bit about yourself:
● At least 2-3 years of experience in Tradional media advertising
● Working knowledge and effective vocabulary across Offline & Online
● Experience with Media Research Tools (Comscore, GWI, TGI)
● Strong organizational skills with a keen ability to prioritize and multitask.
● Proven problem solving skills and ability to think outside of the box
● Ability to work independently and collaborate in a team environment
● Detail oriented and responsive, deadline-driven with strong reasoning skills
What you can expect from Essence
Essence’s mission is to make advertising more valuable to the world. We do this by employing the world’s very best talent to solve some of the toughest challenges of today’s digital marketing landscape. It’s important that we hire people whose values reflect those of our own: genuine, results-focused, daring and insightful. As an Essence employee, we promise you a workplace that invests in your career, cares for you and is fun and engaging. We believe these factors create a workplace where you can be yourself and do amazing work.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.
Senior Staff Engineer - Delivery
Experience- 7.5-10 years
Job Location Remote (Anywhere in India)
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
REQUIREMENTS:
- Strong background in project management, consulting, cross-group collaboration skills and technical development background.
- Strong background in Agile and Scrum master.
- Ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication.
- Fluent verbal and written language skills
- Experience in managing complex and highly technical development projects.
- Experience with technical leadership and end to end development.
- Strong understanding of technology and the ability to deep dive into a technology problem
- The ability to multitask and manage multiple projects simultaneously in a globally distributed delivery setup.
- Strong understanding of agile metrics and processes
RESPONSIBILITIES:
- Ensuring client satisfaction above all else
- Showcasing a consulting mindset by acting as a solution provider rather than an order taker
- Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
- Planning, organizing, and monitoring the project to deliver high quality business solutions.
- Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
- Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
- Ensuring project quality of work meets defined governance, process standards and best practices.
- Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
- Assisting the account management team in responding to new project requests
- Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.
Humancloud Technologies is a leading digital technology and innovation partner
transforming businesses across the globe through its services and solutions. We
believe in helping our businesses stay ahead of the curve by enabling them to
leverage the new-age technology services of Blockchain, IoT, Cloud and Experience
Design. We, at Humancloud, have nurtured ideas from validation to production
and shaped them into scalable businesses.
An experienced IIT Delhi alumni leadership coupled with a team of talented and
supportive peers look forward to your onboarding.
Job Description: Full Stack Developer ( React & Node )
Requirements & Responsibilities :-
● Developing new user-facing features using React.js
● Building reusable components and front-end libraries for future use
● Translating designs and wireframes into high-quality code
● Optimizing components for maximum performance across a vast array of
web-capable devices and browsers
● Strong proficiency in JavaScript, including DOM manipulation and the
JavaScript object model
● Thorough understanding of React.js and its core principles. Redux is a must.
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Experience with front-end development tools such as Babel, Webpack, NPM,
etc.
● Good knowledge of Node-Express framework. Restful APIs understanding is a
must
● Ability to understand business requirements and translate them into
technical.
● Working knowledge of SQL and NoSQL Databases.
● Strong agile/scrum development experience
● Strong collaboration and communication skills within distributed project
teams.
● Flexible to work at the client location.
● Excellent written and verbal communication skills
Desired Qualification and Experience :
● Minimum undergraduate in Computer Science, MCA or Statistics from a Tier 1
academic institution
● Minimum 2 years of professional experience as a full-stack developer
Why Join Us:-
Are you inquisitive? Are you someone who believes in facing the odds with the
determination to drive ideas forward? Then, Humancloud Technologies is the place
for you.
At Humancloud Technologies, we are committed to fostering a culture of innovation,
integrity, passion, courage and empathy. We believe in human potential and
the numerous ways it can serve humanity through adopting technology. If you
share a similar belief, then we welcome you to join us.
For Further Information:
Visit our website: www.humancloud.co.in
Follow us on social media: LinkedIn
- 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
- Experienced in development using MATLAB Simulink, TargetLink, Stateflow
- Design and development of automotive feature/function software/
components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems - Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
- Participate in SW requirement generation, SW architecture, detailed design etc
Hiring for Anahad Pharmacy (Division of HelpNow)
About Anahad:
Anahad is India’s fastest growing chain of branded pharmacies and e-pharmacy, started and run by IIT Bombay Alumni.
At Anahad, our mission is to make genuine medicines reach EVERY INDIAN HOUSEHOLD at Wholesale prices, by leveraging the efficiencies of technology. Working on an audacious mission it becomes important to have people who are smarter than you around. We are funded by the earliest investors of Uber, SpaceX and some of the coolest investors of Silicon Valley, India and Japan and now want YOU to join our mission.
Anahad aims to consolidate and build a household brand in a largely unorganised market worth more than 1.5 Lakh Crore. We are looking for dynamic Pharma professionals who are striving to grow fast and create an identity for themselves in the Pharma industry.
About this role
We’re seeking a Head of Engineering to work closely with our technical team and engineers to design and scale our product infrastructure and architecture. You will partner with cross-functional stakeholders across engineering, AI, product management, QA, design, operations and sales to lead the technology vision and direction.
This role reports directly to the CEO and will involve working closely with him and the product team to refine and iterate on the product and engineering roadmaps.
Requirements
- 6-10 years of architecture, software design, engineering, and implementation experience in a complex and fast-moving early stage start-up environment.
- Strong expertise in systems architecture and a service based codebase.
- Strong expertise in designing highly available, fault-tolerant, scalable systems.
- Experience building and leading engineering teams that took products from idea to launch (0 to 1), and launch to scale (1 to 10).
- Strong communication and leadership abilities especially in the current remote environment.
- Strong developer who can give the best in their team a run for their money!
- A passion for building impactful products.
- Deep knowledge of backend and frontend technologies such as NodeJS, Java, PHP (Laravel), Postgres/MySQL, ReactJS, Docker, and Kubernetes.
- Experience with mobile development: Android and/or React Native.
Building the Engineering Team and Culture
The power of a good engineering leader is to build out the engineering team and set a start-up’s engineering culture, especially when the organization gets to the size where that middle layer of management is required. A strong head of engineering should therefore be able to determine who will be good leads for the team, hire them, and be able to groom that skill set over time.
Product Planning
Not only the ability to execute, but the leader’s role prior to development is also critical to the product-planning phase. While product management/marketing will provide insight into the features, market size, pricing etc. the engineering leadership needs to provide feedback into the resources (headcount, equipment, etc.) needed to deliver by a given date. An engineering leader brings sanity to this process with a unified view of broader objectives.
Execution
Ultimately, the output of any engineering organization is the product. A well-functioning organization will not only build a high-quality product, but also hit pre-determined dates and accurately forecast updates to the timeline as it changes. One has to have a command of the software development process, and ensure the correct process is in place and followed.
Handling Chaos
When a product launch goes right and catches the world on fire, the feedback from the market can be overwhelming. Even with marginal success, engineering will be inundated with customer escalations, feature requests etc. All of this must be addressed while continuing to drive the product forward. A hallmark of a strong engineering leader is to maintain composure while navigating this chaos.
Why you’ll LOVE this job
We’re a small team that enjoys working hard, getting a lot done and having fun. Not to mention that you’ll get to work on a product that is making a profoundly positive impact on people’s lives. We also provide an outstanding training ground for aspiring entrepreneurs. We can promise:
- You will be a part of founding team and work closely with the founders on the vision
- We care about you. We offer competitive health insurance for employees.
- Our co-workers are a close-knit, intelligent, and motivated team.
Compensation
Commensurate with experience (Cash + Bonus + Equity).












