Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
Full Stack Developer - Averlon
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JavascriptWe are looking for an experienced QA Automation Lead skilled in Playwright and Selenium WebDriver to drive automation excellence across our web applications.
Key Responsibilities:
- Design and maintain scalable automation frameworks for complex web apps.
- Collaborate with cross-functional teams to define and implement effective test strategies.
- Apply BDD and DDT methodologies for better test coverage and reusability.
- Perform functional, integration, regression, and UI/UX testing to ensure high-quality releases.
- Build and manage API test coverage using Postman and REST Assured.
- Implement Page Object Model design with strong skills in CSS/XPath locators.
- Conduct cross-browser and cross-device testing to ensure consistent performance.
- Handle test data management using mock data or scripts for reliable testing.
- Track and report issues via Jira, ensuring timely closure and documentation.
- Maintain traceable test cases aligned with business requirements.
Requirements:
- 7+ years of experience in QA Automation, with strong hands-on Playwright expertise.
- Solid understanding of Playwright JavaScript , automation frameworks, and CI/CD tools.
- Strong analytical and leadership skills with a focus on quality delivery.
Location : Indore-Onsite
Culture of 5 days working
- You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
- You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
- You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
- You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
Key Responsibilities:
Record to Report, Taxation & Filing.
Requirements:
Electronic payment of all federal, state & local payroll taxes where applicable, with accurate and timely payroll tax deposits and returns.
Maintain records accordingly.
Withholding & remittance of employee garnishment payments to the appropriate agencies.
Working Hours: 7 PM- 4 AM |Mon-Fri
Working Location: Aligarh, Uttar Pradesh
Essential Functions (Listen>>Create>>Engage) -
● Write targeted content for C-Suite individuals & Founders.
● Develop website content & social media content with well-researched & engaging content
● Develop and manage supporting marketing programs and tools with a robust content calendar
● Analyze customer insights, industry insights, consumer trends, market analysis, competitors and
marketing best practices to build successful and consistent content pieces
● Develop thought leadership with a strategic and operational focus
● Upgrade website content with relevant content
● Execute email, and newsletter content development to nurture communities
Who are you?
To be successful in this role, you:
● Have 2-4 yrs of experience in content marketing, preferably in B2B or Finance
● Are creative, curious and enthusiastic
● Have a strong entrepreneurial spirit and the ability to creatively think and hustle to achieve goals
● Are a learner; As this is a new technical domain or preferably belong to a finance background
● Have a high sense of ownership and can continuously reinvent and improve how to do things
● Keep abreast with the latest trends, Identify industry trends, insights, and changes in UI/UX and digital
marketing
● Have exceptional analytical and research skills
What You’ll Love About Us
Our culture:
Complete autonomy and authority is given to each team member who is ready to take complete
ownership of their expertise to make the best decisions for the company. We believe in a diverse and
inclusive environment where all can achieve their full potential, leading to company, customer, and
community success.
Our benefits and perks:
We offer competitive compensation, including industry-leading maternity and paternity leave, wellness
programs, remote working, leave flexibility and work time flexibility.
PPC Specialist:
Job Responsibilities:
• Perform daily account management on Google Ads, FB ads, Taboola or other search platforms for a variety of projects.
• Provide recommendations and execute strategies for Campaign Structuring, Targeting, Creatives, and other facets of paid search in accordance with goals for Google channels
• Generate weekly and monthly client reporting for all major metrics, goals tracking, revenue tracking, and other paid search initiatives.
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals.
• Communication to team and management on project development, timelines, and results.
• Work with leadership to explain and modify strategic plans
• Understand and stay current on industry trends, competitive landscape and internal product development efforts
Skills:
• Should be a tech graduate/MBA with experience in Search Engine Marketing (SEM) and Paid Search (PPC)
Preferably someone with 3-7 years of PPC/ SEM experience
• Are passionate about Search and internet marketing
• Have an outstanding ability to think creatively, and identify and resolve problems
• Have excellent communication and interpersonal skills, with the ability to be personable yet persistent Have the ability to learn new industries and new business types quickly and can apply this knowledge to internet marketing initiatives and achieving client goals
• Have high levels of integrity, autonomy, and self-motivation
Should have handled monthly campaigns of 10lacs and above
• Have excellent analytical, organizational, project management skills including demonstrated ability to think end-to-end, and manage multiple projects simultaneously AdWords / Facebook certification is a plus.
And if you’re excited about:
• Being a part of the company doing something really amazing & redefining stuff.
• Making a splash in a the exciting Real estate industry, Learning & Growing far beyond your current horizon •
Competitive Compensation with the usual benefits
• A place full of like-minded & smart folks
• A start-up culture that you’d cherish forever in your work life Then, we would love to have a chat with you
Java
Spring Boot-Should have a high level of experience in Java.
WORK FROM HOME OPTION IS ALSO AVAILABLE
PHP
NodeJS (Node.js)
MongoDBResponsibilities:
- Setup and integrate various APIs
- Dealing with scripts written in different languages (PHP, Node.js, Python, PhantomJS, Ruby)
- Must be an R & D specialist
- Keep up-to-date with advanced concepts
- Adaptable to learn new technologies
- Knowledge on Linux and its commands
- Fast in debugging the code
- Should be a quick learner
- Good at communication
Requirements
- Minimum 3 Years of experience in PHP7
- 1 Year experience in Node.js/Python
- Good work experience in PHP7
- Strong knowledge in OOPS.
- Proven knowledge on REST and SOAP API integrations
- Experience in composer installations
- Strong in Javascript and Node.js concepts.
- Good knowledge of MongoDB and MySql
- Knowledge of versioning tools (SVN/GIT)
- Having knowledge on Amazon AWS and Google Cloud Platform is an added advantage
- Having knowledge of elastic search is an added advantage
- Good to have knowledge on p threads
Preferred Qualification: Any Graduate / Post Graduate / MBA (marketing) 1-5 years of experience in Inside Sales / Outbound Sales / Tele Sales / Educational Sales. Good written and spoken English & can speak Hindi. Good negotiation and pitching skills required. Passion to work in a fast-paced start-up Ed-tech experience is an added advantage Multi-disciplinary, continuous learning mind-set Customer focus with good convincing ability and confident personality.
About Unacademy:
Headquartered in Bengaluru, Unacademy is India’s largest learning platform that brings expert educators together with millions of students in need of quality education. Unacademy, since its inception in 2010, has earned the trust and gained recognition from countless learners and has provided opportunities to several thousands of Educators to actively participate in the education revolution it has undertaken.
We are changing the way India learns, one lesson at a need of quality education
R Programming
Python
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Full Stack Developer - Averlon