
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

Similar jobs
Job Description -
Profile: .Net Full Stack Lead
Experience Required: 7–12 Years
Location: Pune, Bangalore, Chennai, Coimbatore, Delhi, Hosur, Hyderabad, Kochi, Kolkata, Trivandrum
Work Mode: Hybrid
Shift: Normal Shift
Key Responsibilities:
- Design, develop, and deploy scalable microservices using .NET Core and C#
- Build and maintain serverless applications using AWS services (Lambda, SQS, SNS)
- Develop RESTful APIs and integrate them with front-end applications
- Work with both SQL and NoSQL databases to optimize data storage and retrieval
- Implement Entity Framework for efficient database operations and ORM
- Lead technical discussions and provide architectural guidance to the team
- Write clean, maintainable, and testable code following best practices
- Collaborate with cross-functional teams to deliver high-quality solutions
- Participate in code reviews and mentor junior developers
- Troubleshoot and resolve production issues in a timely manner
Required Skills & Qualifications:
- 7–12 years of hands-on experience in .NET development
- Strong proficiency in .NET Framework, .NET Core, and C#
- Proven expertise with AWS services (Lambda, SQS, SNS)
- Solid understanding of SQL and NoSQL databases (SQL Server, MongoDB, DynamoDB, etc.)
- Experience building and deploying Microservices architecture
- Proficiency in Entity Framework or EF Core
- Strong knowledge of RESTful API design and development
- Experience with React or Angular is a good to have
- Understanding of CI/CD pipelines and DevOps practices
- Strong debugging, performance optimization, and problem-solving skills
- Experience with design patterns, SOLID principles, and best coding practices
- Excellent communication and team leadership skills
About Tamasha
Tamasha is building next-generation live, social, and real-time consumer
experiences across gaming, audio, video, and interactive platforms. Our backend
systems power millions of real-time interactions, low-latency data flows, and high
throughput event-driven services.
Role Overview
As a Software Development Engineer III (Backend), you will operate as a senior
individual contributor owning mission-critical backend systems. You will design
scalable architectures, solve complex distributed systems problems, and influence
engineering standards across teams.
Roles & Responsibilities
Own backend systems end-to-end, from design and implementation to
production reliability and long-term evolution.
Design scalable, fault-tolerant, and low-latency backend architectures for real
time and event-driven use cases.
Lead system design decisions including data models, service boundaries, async
workflows, and scalability strategies.
Build and operate high-throughput services handling millions of events, requests,
or messages per day.
Own reliability metrics such as p95/p99 latency, uptime, error budgets, and
participate in incident resolution and post-mortems.
Drive architectural migrations including monolith to microservices and
synchronous to asynchronous flows.
Collaborate with product, frontend, and data teams to translate complex
requirements into robust backend solutions.
Improve developer productivity by contributing to internal platforms, tooling,
CI/CD pipelines, and coding standards.
Mentor engineers through design reviews, code reviews, and technical guidance
without direct people management.
Proactively identify performance bottlenecks, cost inefficiencies, and scalability
risks and resolve them at the system level.
Tech Stack
Backend: Node.js (NestJS / Express), Golang, Java
Databases: PostgreSQL, MySQL, MongoDB, Redis
Messaging & Async: Kafka, SQS, RabbitMQ, Pub/Sub
Real-time: WebSockets, Server-Sent Events
Cloud & Infra: AWS / GCP, Docker, Kubernetes
Observability: Prometheus, Grafana, OpenTelemetry
What We’re Looking For
• 5+ years of backend engineering experience
• Proven ownership of production systems at scale
• Strong understanding of distributed systems and async architectures
• Experience handling production incidents and system reliability
• Ability to independently design and evolve backend systems
We are looking for candidates with 0.5 - 2 years of work experience*
ByteAlly is a software consultancy based out of Chennai focusing heavily on the supply chain industry. Our solutions span Blockchain solutions, Food traceability, B2B integrations, and enterprise applications. We are looking for a Back End developer to join our force.
- Proficiency in C# - Experience using .NET Core.
- Experience in developing ASP.NET MVC / ASP.NET Core WEB API applications
- Extensive knowledge of Entity Framework/ EF Core
- Proficient knowledge of SQL Server
- Knowledge in React.JS preferred
- Extensive experience in performance tuning and code optimization
Please Note: We are also looking for candidates who are available to join immediately or with a notice period of maximum 30 days.
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities:
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native
Qualification:
- Good knowledge about React/React Native
- Should be aware about state management library Redux
- Must have knowledge of es6+
- Ability to write well-documented, clean JavaScript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like XCode, Gradle
- Good to have knowledge about writing test cases
- Good to have knowledge about typescript
- Preferred if there is at least one app on play store
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing site requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using react concepts.
- Should have ability to work independently and multi-task in a fast-paced environment.
- Troubleshooting site interface and debugging developed site codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting site changes and developing updates.
- Should be confident, self-motivated, who work well in team environments.
- Should meet provided deadlines.
Requirements
- Strong knowledge of Liquid
- Optimize websites to ensure they render consistently in cross-browser environments, with the best SEO principles, caching mechanics, etc.
- Should work on e-commerce projects with different Shopify JS APIs (storefront, AJAX Cart, Sections, etc).
- Shopify Expert must ensure a 100% responsiveness of web design.
- Experience with web/graphic design applications such as Figma, Adobe XD, Adobe Photoshop, Adobe Illustrator.
- Working in e-commerce projects while coordinating with other members.
- Act as a Shopify expert, specializing in all facets of the e-commerce platform.
- For Shopify developer job knowledge of HTML5, CSS3, Javascript/Jquery is a must.
- Shopify developer should have strong knowledge on Installing & Customizing the new Shopify theme.
- Shopify developer Expert-level knowledge of Shopify Liquid templating language.
- Exposure to application development & ruby scripting.
- Shopify Plug-in optimization, and customization, Strong knowledge of OOPs.
- Developer must have proven work experience on version control and source code management like GIT, Bitbucket.
Job description
Roles and Responsibilities
- Design and build advanced applications for the IOS platform
- Maintain quality and ensure responsiveness of applications.
- Collaborate with the rest of the engineering team to design and launch new features.
- Collaborate with cross-functional teams to define, design & deploy.
- Work with outside data sources and APIs
- Unit-test code for robustness.
- Work on bug fixing and improving application performance
- Maintain code integrity and organization.
Desired Candidate Profile
- 2+ Years should be required in iOS development.
- Should be well aware about iPhone/iPad application development
- Should be well versed with Core data concepts
- Should be well versed with Swift-UI
- Should be well versed with Network load optimisations & other core networking concepts
- Must be very good with designing pixel perfect UI
- Good to have Core Audio, Graphics & video frameworks.
- Good knowledge of app deployment process & good to have knowledge on build automation.
- Should have decent communication skills to be able to interact with Clients.
- Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
- Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
- Experience building or maintaining a CMS.
- Knowledge of MVC frameworks.
- A detailed understanding of database design and administration.
- Proficiency when it comes to code versioning tools.
- The ability to integrate a variety of data sources and databases into a single system.
- Proficiency when it comes to code versioning tools.
- Work closely with the IT team in completing projects.
- Troubleshoot and fix any issues relating to PHP programs.
- Ensure smooth operations of web processes and infrastructure.
- Create scripts to facilitate client systems to meet performance and objectives.
- Test and develop software for client applications.
- Create documentation for software created.
- Utilize source debuggers and write or modify client software.
- Produce results effectively and within the deadlines set.
Responsibilities
- Perform a mix of maintenance, enhancements, and new development as required
- Work in a data analyst role and with business intelligence applications
- Document features, technical specifications & infrastructure Responsibilities
- Work cross-functionally to convert business needs into technical specifications
Qualifications
- 3+ years' of experience in web development and software design.
- Proven experience as a PHP developer in a competitive environment.
- Strong knowledge of PHP coding and web-based applications.
- Good understanding of website integration and software creation.
- Excellent verbal and written communication skills.
- Able to follow clear instructions according to client demands.
- Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.
We are front runners of the technological revolution with an inexhaustible passion for technology! DevOn is the technical organization that originated from Prowareness. We are the company at the forefront of leading DevOps transformations and setting up High Performance Distributed DevOps teams with leading companies worldwide. DevOn helps market leaders to take the next step in software delivery. We consist of a dynamic team, in which personal growth is central!
About You
You have 6+ years of experience in AWS infra Automation. This is a fantastic opportunity to work in a fast-paced operations environment and to develop your career in Cloud technologies, particularly Amazon Web Services.
You are building and monitoring CI/CD pipeline in AWS cloud. This is a highly scalable backend application building on Java platform. We need a resource who can troubleshoot, diagnose and rectify system service issues.
You’re cloud native with Terraform as an orchestration. You would use Terraform as a key Orchestration in Infrastructure as Code.
You're comfortable driving. You prefer to own your work streams and enjoy working in autonomy to progress towards your goals.
You provide an incredible support to the team. You sweat the small stuff but keep the big picture in mind. You know that a pair programming can give better result
An ideal candidate is/are:
This is a key role within our DevOps team and will involve working as part of a collaborative agile team in a shared services DevOps organization to support and deliver innovative technology solutions that directly align with the delivery of business value and enhanced customer experience. The primary objective is to provide support to Amazon Web Services hosted environment, ensure continuous availability, working closely with development teams to ensure best value for money, and effective estate management.
- Setup CI/CD Pipeline from scratch along with integration of appropriate quality gates.
- Expertise level knowledge in AWS cloud. Provision and configure infrastructure as code using Terraform
- Build and configure Kubernetes-based infrastructure, networking policies, LBs, and cluster security. Define autoscaling and cost strategies.
- Automate the build of containerized systems with CI/CD tooling, Helm charts, and more
- Manage deployments and rollbacks of applications
- Implement monitoring and metrics with Cloud watch, Newrelic
- Troubleshoot and optimize containerized workload deployments for clients
- Automate operational tasks, and assist in the transition to service ownership models.
2. Conducting the meeting and pitching the service offerings via call
3. Taking follow-ups and ensuring service/product delivery as promised
4. Creating a strategy for business growth and exploring new sales & marketing channels and also to come up with new tactics to increase sales
5. Assisting the buyer with queries, buying decision and general sales support










