Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
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Roles and Responsibilities
1. Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2. Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3. Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4. Oversee and facilitate MHFAI instructors for training and upskilling.
5. Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6. Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7. Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8. Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9. Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11. Provide support in other operational functions of MHFA as needed.
Requirements:
· 4-12 years in clinical work and / or mental health training
· Qualification: Education in Mental Health
· Experience in clinical work, very good excel, analytical and writing skills
· Exposure to mental health training
· Experience of having previously worked in organized group is desirable
Company Description
Huellas Labs, founded in 2022, is a remote-first powerhouse in web3 and blockchain technology with a proven track record of over 100 projects. They offer cutting-edge solutions and 24/7 support to fuel transformation for their clients globally.
Role Description
This is a full-time remote role for a Sales And Marketing professional at Huellas Labs. The role involves communication with clients, providing exceptional customer service, managing sales activities, conducting training sessions, and overseeing sales operations.
Qualifications
- Communication and Customer Service skills
- Sales and Sales Management expertise
- Experience in training and developing sales teams
- Strong negotiation and interpersonal skills
- Ability to work independently and remotely
- Knowledge of blockchain technology is a plus
- Bachelor's degree in Business Administration or related field
NewRise Technosys
Hiring Laravel developer
Laravel developer Duties and responsibilities
- Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
- Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
- Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
- Prepare and maintain all applications utilizing standard development tools
- Utilize backend data services and contribute to increasing existing data services API
- Lead the entire web application development life cycle right from concept stage to delivery and post-launch support
Exp: 0 - 5 yrs
Location: Bhopal
Skills required: -
- Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills. -
- Understanding of nodeJS, server-side technologies, exposure to databases. -
- Deep knowhow of data structures, algorithms.
- Hands on development across technologies. -
- B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute
We are looking for a Tele Sales Executive who is proficient in customer-oriented Telesales executive to utilize outbound telephone calls to achieve sales targets.
Roles and Responsibilities:
- Candidate needs to do an outcall and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FDs, Investment Plans etc.,)
- Need to reach the monthly targets
- Need to resolve customer Queries
- Calling existing and potential customers to persuade them to purchase company products and services.
Requirements and Skills:
- Good interpersonal and communication skills
- Good Convincing skills
Qualification:
- Graduation (Any Stream)
Experience:
- 0-5 years
Location: Hyderabad
Transportation Facility
Contact Details:
Name: Deepa
HR Executive
Experience with Microsoft Exchange Server and Office365.
Working experience in VMWare/Hyper-V.
Working knowledge of Firewalls, VPN Technologies, Network routers, Wi-Fi Access points, Port forwarding
Sound understanding of DNS, DHCP, Active Directory servers.
Excellent troubleshooting and analytical skills.
Hands-on experience on Backups
Desktop troubleshooting experience
hands-on experience on Firewalls.
- Definition, development, implementation and execution of reusable, flexible, accurate and well-documented test plans for our (embedded) software.
Ensure the quality of deliverables for the embedded real-time software application by defining test plans, performing manual testing, and developing automated tests that cover functional, integration, system, performance, and regression aspects. - Working with specifications, technical documentation, existing use cases and business requirements.
- Proposing improvements to address the identified problems, which you will follow up on and, when they are value-adding, embed them in the testing frameworks.
- Create and implement testing methods, record results, and provide recommendations to improve quality.
- Perform and execute end to end validation of components and lower-level changes.
Required Qualifications:
- Bachelor's Degree (or higher) in the field of (Embedded) Computer Science, Mathematics, Electrical Engineering.
- 4+ years of experience with testing software.
- 3+ years use of Python, C/C++
- Experience using embedded development and testing tools (emulators, debuggers, analyzers, etc.)
- Experience in designing, developing, and executing embedded software automation and test scripts
- Understanding of operating systems (Embedded) Linux, RTOS and some basic understanding of microcontrollers.
Other (preferred) Qualifications:
- Working multidisciplinary knowledge about electronics, software, and hardware
- Knowledge of Agile/SCRUM practices.
- Ability to understand (embedded) hardware documentation.
- Bash / Shell scripting
- Experience with Level2 AC EV chargers and/or DC fast chargers.