
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

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Responsibilities
· Work on PHP Laravel and CodeIgniter
· Experience for API development for mobile apps
· Train to junior PHP team member
· Complete allotted Project task on proper time
· Contribute to project tracking and planning
· Do Oral or written client communication for the project
· Client communication and technical support.
Requirements
· Excellent Communication skills
· Knowledge of HTML, CSS, Javascript, Bootstrap, and PHP
· Expertise in MVC architecture and MySQL
· Design/Development experience in Laravel
· Experience developing API using REST is huge plus point
· Strong proficiency in JavaScript, JQuery & third-party integration
· Clean coding style with the clear separating of UI and functionality.
· Problem Solving & Leadership skill
Experience: 0 to 2 years
Salary range: 15k to 45k
Location: Vesu, Surat
Can contact us directly on nine three one six one two zero one three two
Experience • 1-3 years
Skill to Test
• Java EE (Servlets, JSTL, JSP, JDBC)
• ReactJS
Primary Skills
• Java EE (Servlets, JSTL, JSP, JDBC)
• Frontend frameworks (ReactJS and/or Angular)
• Pure JavaScript, jQuery
• Bootstrap, HTML5, CSS, SASS
Secondary Skills (nice to have)
• Passionate about implementing UX\UI of web applications
• Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.)
• API Design (REST, JAX-RS)
• Understanding Apache Tomcat configuration and deployment of web applications
• Understanding of browser technologies and limitations
• Authentication and Authorization (SAML, OAuth, OpenID, Okta)
2
Soft Skills
• Thrives collaborating in a team environment with a diverse range of people
• Passionate about delivering an amazing customer experience
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Capable of working without a company office, with a fully remote team
Growth Skills
• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done
At Ocean Friends, we are looking to positively impact the lives of families dealing with chronic health conditions through technology. We are looking for self-driven, and motivated Software Engineers with intent and ability to work across a variety of technology problems, including, but not limited to Mobile app development, AI/ML, and User experience.
Project Manager cum Product manager job responsibilities: -
- Define specifications and business requirements.
- Create User Stories/Acceptance criteria.
- Work with all the stakeholders to understand the pain areas and needs. Identify opportunities to address pain points and provide a seamless experience for end users.
- Closely work with the technology team and other stakeholders to communicate the requirements and develop features.
- Perform quality assurance; make sure the newly developed solutions are working as per the acceptance criteria.
- Perform RCA and identify solutions for customer complaints and issues.
- Constantly be on the lookout for ways to improve, discover issues and deliver the highest value to the customer.
- Research and come up with Innovative ideas to improve the application and customer experience.
- Competition landscape tracking. Analyze leading market players and competitors to gain insights and implement innovative solutions to gain a competitive advantage over other apps.
Position Title: Manager – Security Operations Organization /Function: Manager is responsible for day to day operational and project delivery for a set of customers Relevant Experience: 10+ years of experience in security area and at least 2 years as Security manager Educational Qualification: BE/B.Tech/ME/M.Tech/Graduate/Master in any stream with excellent academic record
Must-have Skills: • Must know common security policy frameworks and possess knowledge of how security programs are run at mid to large scale companies • Must have managed a team to deliver “Managed Security Service” or “Security Operations Center” • Prior working Background in either SIEM tools (Splunk, ArcSight, QRadar, DNIF etc.) or Vulnerability assessment and Management tool (Qualys/Rapid7) and process • Has broader context and understanding of managed security services • Must have service mindset and empathy. Must deal with a level of ambiguity, chaos and apparent stubbornness from customers, and manage around it by thinking through the issue or request from the customer’s perspective to drive to a reasonable conclusion • Must have prior experience on Project Management • Must have prior experience of onsite-offshore delivery model and should have directly worked with US/European customers or colleagues • Must have ITIL process knowledge
Conduct market research to identify selling possibilities and evaluate customer needs
Actively seek out new sales opportunities through cold calling, networking and social media
Set up meetings with potential clients and listen to their wishes and concerns
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Participate on behalf of the company in exhibitions or conferences
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share with internal teams
Research and recommend prospects for new business opportunities
Research and analyze sales options
Build and maintain relationships with clients and prospects
Stay current with trends and competitors to identify improvements or recommend new products
Collect and analyze information and prepare data and sales reports
Build and maintain professional networks
Meet with potential clients to determine their needs
Should be able to penetrate B2B & B2C Market
Role: ETL Datastage developer.
Eperience: 5 years
Location: Bangalore (WFH as of now).
Roles:
Design, develop, and schedule DataStage ETL jobs to extract data from disparate source systems, transform, and load data into EDW for data mart consumption, self-service analytics, and data visualization tools.
Provides hands-on technical solutions to business challenges & translates them into process/technical solutions.
Conduct code reviews to communicate high-level design approaches with team members to validate strategic business needs and architectural guidelines are met.
Evaluate and recommend technical feasibility and effort estimates of proposed technology solutions. Provide operational instructions for dev, QA, and production code deployments while adhering to internal Change Management processes.
Coordinate Control-M scheduler jobs and dependencies Recommend and implement ETL process performance tuning strategies and methodologies. Conducts and supports data validation, unit testing, and QA integration activities.
Compose and update technical documentation to ensure compliance to department policies and standards. Create transformation queries, stored procedures for ETL processes, and development automations.
Interested candidates can forward your profiles.









