Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Subodh Popalwar
Software Engineer, Memorres
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We are seeking a dynamic and self-motivated Business Development Associate to join our growing team. As a key member of the business development and sales team, you will be responsible for generating leads, qualifying prospects, and managing client relationships. The ideal candidate should have a strong understanding of sales principles, excellent communication skills, and a passion for building relationships.
Key Responsibilities:
- Conduct market research to identify new business opportunities and potential clients.
- Develop and implement strategic sales plans to achieve company goals and initiatives.
- Build and maintain strong, long-lasting customer relationships.
- Generate new leads through networking, cold calling, and other lead generation techniques.
- Qualify leads and prospects based on company criteria.
- Prepare proposals, presentations, and sales contracts.
- Collaborate with the sales team to achieve sales goals and targets.
- Maintain a deep understanding of company products/services and industry trends.
- Attend industry events and conferences to network and build relationships with key stakeholders.
- Keep CRM system updated with all client communications and interactions.
- Monitor and report on sales performance metrics.
Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven work experience as a Business Development Associate, Sales Executive, or similar role.
- Strong knowledge of sales principles, methods, practices, and techniques.
- Excellent communication and negotiation skills.
- Ability to prioritize and manage time effectively.
- Experience with CRM software (e.g., Salesforce, HubSpot) preferred.
- Self-motivated and driven individual with a passion for sales and business development.
- Ability to work independently and as part of a team.
Laravel
PHP
Android Development
FlutterWe at 610 WEB LAB are looking for Flutter Developer who will be running and designing application features across various cross platform devices. We are looking out for someone who has experience using Flutter widgets that can be plugged together, customized and deployed anywhere. Someone who is passionate about code writing, solving technical errors and taking up full accountability of app development.
Job Responsibilities
- You will be building and shipping robust apps to Android/ iOS devices using a single codebase
- You will be writing readable and clear code using Dart that will be extensively documented for future use and upgrades
- You will be sharing feedback and brainstorming ideas with teams to improve the development process.
- Understand basic concepts of design for developing user friendly applications
- Stay up to date with the latest technologies.
- Work experience with Flutter SDK and Dart programming language.
- Strong knowledge of Flutter widgets like Cupertino for iOS and Material Components
For Android:
- Experience working on native mobile development in Android or iOS is preferred
- Hands-on experience in Restful API integration
- Hands-on experience in design pattern like MVP, MVVM, BLoC
- Familiarity with 3rd party libraries and its integration
- Good knowledge of state management like setState, Redux, BLoC/Rx, GetX
Go Programming (Golang)
Ruby on Rails (ROR)
RubyWhat are we looking for?
We are looking for hands-on coders who love what they do, have high attention to detail and are looking for challenging opportunities which involve building products from scratch. Someone who is proactive, and always keen to learn.
What will you be doing?
On a daily basis, some of your work will involve but is not limited to:
- Write clean, secure, and well-tested code
- Build tools and integrate systems to scale the effectiveness of the product
Work Culture at Merge:
Commitment to excellence - In every output, we produce as individuals and as a company, we have to strive for world-class quality. We’re making a change in the world. It will push us out of our comfort zones. We operate in a rapidly changing market and strive to deliver high-quality products faster than anyone else.
We get it done - We take ownership of what we do. Working here is about really, truly owning everything you do. There’s no such thing as “Not my job.” If you see a problem that needs solving, you can – and should – be the one to solve it
Requirements
Skills That Will Help You Excel At Merge
- You have 2 to 5 years of experience building highly reliable and scalable backend systems
- Experience in two or more languages. Go, Node.js, Python, or Java would be ideal.
- You have experience in high-throughput distributed systems and microservices
- Experience with AWS and CI/CD workflow
- Driven, and passionate about building products
- You take ownership of your code
- You have good communication skills in English
- You are familiar with security best practices
Position Description
Title: Senior Service Engineer – North Region, India.
Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia
This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.
In addition to annual initiatives, the key accountabilities of this position are:
-
MAIN JOB ACCOUNTABILITY
-
Commissioning of Pumps and Controls in western region
-
To work closely with Regional sales team and provide efficient after sales support
-
2ND MAIN JOB ACCOUNTABILITY
-
Provide timely warranty service support to all customers in the region
-
Co ordinate with factory Quality team and give feed back about field failures
-
3RD MAIN JOB ACCOUNTABILITY
-
To achieve Service delivery targets given for the financial year.
-
Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.
-
4TH MAIN ACCOUNTABILITY
-
Participate in all the training programs conducted in factory and through online portal
-
Train all regional rep engineers for all products and latest upgrades periodically
-
5TH MAIN ACCOUNTABILITY
-
Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support
-
Provide feedback on field failures to all OEM team members for corrective action.
Role Requirements
-
University Degree or Diploma in Mechanical/Electrical & Electronics Engineering
-
5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries
-
Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications
-
Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.
-
Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)
-
Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.
-
Strong, team-oriented leadership skills with presence and a bias for action.
-
Self-directed with ability to work autonomously and collaboratively and a focus on results.
-
Ability to communicate in an open and authentic manner in all situations
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Managing Operations of Existing Clinics (Managing a team of Clinic SPOCs)
- Delivering against annual business targets for clinics
- Ensuring high levels of NPS (customer satisfaction)
- Ensuring compliance with new SOPs for clinic operations, commercial processes, ISMS compliance etc
- Auditing coordination and implementation
- Managing Doctor & Staff Performance & Training Reviews
- New Format Clinics - Pre-Launch
- Assisting the senior business team in finalising the clinic concept prior to launch:
- Understanding the customer value proposition and clinic offering
- Detailing out the physical and human infrastructure required to deliver the offering
- Preparing SOPs for clinic teams- customer handling, commercial, inventory, administration, information security etc
- Launch Execution
- Ensuring compliance with execution plan by coordinating with internal (HR, Legal, Procurement, Product) and external stakeholders as necessary
- Assisting in coordinating negotiations and service by key vendors - design, construction, real estate, equipment etc-to ensure timely launch
- Ensuring critical path tasks: location hunting, property finalisation, fitout
What you need to have:
- Bachelor’s in science, Tech or commerce, MBA from tier 1/2 college
- Prior experience of managing business and operations for a cluster of at least 10 retail locations in the healthcare, wellness, or lifestyle industries
- Experience of launching new locations, including property hunting and fit-outs (at least 5 units)
- Process and detail-oriented
- Excellent people skills
- Experience in large corporate-run health/ wellness chains (Apollo Health & Lifestyle, Dr Agarwal's, Vasan Eye, Clove Dental etc)
- Interest or prior experience in the use of digital technology to solve consumer problems
- Agile and entrepreneurial
What you will do:
- Creating and updating the listing on all the platforms
- Coordinating with Marketplace teams to set up and manage promotions (deals and price offs) for Amazon, Flipkart, Nykaa, Myntra, etc
- Setting up deals, opting in to relevant deals (on FK)
- Following up on confirmation of promotions
- Checking execution and performance of promotion
- Checking Debit Notes received against promotions
- Working with Stock Manager to ensure healthy inventory metrics on B2C Marketplaces
- Working with team members to ensure timely delivery of shipments to B2B Marketplace warehouses
- Working with team members to ensure timely payment from B2B Marketplaces
- Reviewing of Influencer program
- Working with the content team to develop and update content for product listings
- Maintaining properties such as Brand Pages
- Coordinating with the Content team and Marketplace teams to develop creatives for promotions
- Investigating and resolving of content related issues
Desired Candidate Profile
What you need to have:- BS/MS degree in marketing or a related field
- Proven working experience in digital marketing
Data AnalyticsResponsibilities
- Understanding the business requirements so as to formulate the problems to solve and restrict the slice of data to be explored.
- Collecting data from various sources.
- Performing cleansing, processing, and validation on the data subject to analyze, in order to ensure its quality.
- Exploring and visualizing data.
- Performing statistical analysis and experiments to derive business insights.
- Clearly communicating the findings from the analysis to turn information into something actionable through reports, dashboards, and/or presentations.
- Preparing business dashboards for teams to add transparency in the process and uncover bottlenecks
- Conceive and prepare product dashboards to highlight transparently the user journey on the BitClass platform and outline bottlenecks/wins in the same.
Skills
- Experience solving problems in the project’s business domain.
- Experience with data integration from multiple sources
- Proficiency in at least one query language, especially SQL.
- Working experience with NoSQL databases, such as MongoDB and Elasticsearch.
- Working experience with popular statistical and machine learning techniques, such as clustering, linear regression, KNN, decision trees, etc.
- Good scripting skills using Python, R or any other relevant language
- Proficiency in at least one data visualization tool, such as Matplotlib, Plotly, D3.js, ggplot, etc.
- Great communication skills.
iOS App Development
Objective C
Swift• Designing and building Likeminds iOS application.
• Collaborating with the design team to define app features and building a high quality
application
• Ensuring quality and performance of application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before final release
• Publishing application on App Store
• Maintaining the code and atomization of the application
• Designing and implementing application updates
Skills Required
• Proven experience as an app developer.
• Proficient in Objective-C, Swift, Xcode and Cocoa Touch
• Extensive experience with iOS Frameworks and strong understand of development lifecycle
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Familiarity with push notifications, APIs and cloud messaging.
• Experience with continuous integration
Prior experience working in a startup is a plus.
Amazon Web Services (AWS)
NodeJS (Node.js)
React.jsRole Description:
- Lister is actively engaged with client across digital transformation and engineering
- As a part of this engagement, you will be working with our clients on solution design and architecture, technology decisions, while co-ordinating technical efforts for the team
- As a Technical Lead:, You will need to collaborate with Solution Architects define technology
- roadmap, evaluate/recommend technologies, architect and design solutions, Work
- with other developers to oversee the development and implementation
- You will translate functional requirements from business stakeholders to the technical
- team for implementation
- You will need to troubleshoot design flaws and system bottlenecks
- You will have to be hands-on with code reviews and evaluate implementation for performance and scale
- Manage communication between our clients and internal teams in India and USA
- Coordinate with the offshore team to deliver projects across work streams, Identify risks, issues and blockers to progress and mitigate them for the team
- Rapidly gain an understanding of project requirements and drive execution
- Work with delivery team to ensure the highest quality of materials are being produced and all client needs are met.
Skills Required:
- Excellent understanding of backend and frontend components in the following stack: NodeJS, TypeScript, Javascript, ReactJS, multiple RDBMS and NoSQL databases like Postgres, MySQL, MongoDB Experience of working on AWS services (Lambda, Step functions, SQS, S3 SNS)
- Microservice design pattern is a must
- Experience in Docker, Kubernetes, containerization and CI/CD pipelines is preferable
- Experience in software development tools like Prettier, CodeCov, Snyk, etc..
- Excellent verbal and written communication skills; client facing and interpersonal skills; must be a listener, a presenter, and a people-person
- Experience in Designing scalable architecture systems for Node-based applications
- Ability to grasp complex implementations; Proven results of delivering client solutions
- Should have experience of working with offshore team
- Experience in working on large scale technology transformation projects for product companies is preferable
- Technology contributions to open source projects will be an added advantage
- Should have completed Certifications or training on AWS (AWS Solutions Architect), NodeJS, front-end frameworks.
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Software Engineer, Memorres