Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
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Designation: Senior Executive/Assistant Manager.
Responsibilities:
• Key Accounts Management: Retention and maintaining relationship with Existing
Broadcasters, Query Management & Daily Operations
• Executing the Subscription Contracts and ensuring regular, timely payments of
services rendered
• Analyse BARC data to help Broadcasters with data insights
• Identify potential need gaps and maximize every business opportunity across
stakeholders
• Pitching & Monetising BARC Products with Broadcasters
• Collaborate internally with Finance, Legal, Measurement Science, Market/Business
Analytics, Technology, Marcom for all related work
• Onboarding New Broadcasters/ Channels
• Regular MIS management, Involvement in additional projects
Requirements:
• MBA with 2-5 years of experience, preferably in Research
• Understands Broadcast Ecosystem
• Currently working with a Broadcaster, Top 4 Networks ideally
• Work experience in Research Department at a Broadcaster, GEC genre preferably
Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionize their customer experience endeavors.
Position Description: We are seeking a dynamic Manager - Enterprise Sales to drive revenue growth and expand our B2B SaaS client base. The ideal candidate will have a proven track record of exceeding sales targets, nurturing client relationships, and deep expertise in the SaaS sector.
Key Responsibilities:
- Develop and execute high-impact sales strategies to surpass targets in the B2B SaaS sector.
- Identify and cultivate new business opportunities through strategic networking and leveraging industry connections.
- Build and maintain strong relationships with enterprise-level clients, understanding their needs and delivering tailored SaaS solutions.
- Collaborate with the marketing team to create targeted campaigns and compelling collateral for enterprise clients.
- Conduct product demonstrations and presentations to key stakeholders, highlighting the value proposition of our SaaS products.
- Manage contract negotiations and guide prospects through the sales process from initial contact to deal closure.
- Stay informed about industry trends, competitors, and market conditions to seize opportunities and mitigate risks.
Requirements
- Bachelor's degree in Business Administration, Marketing, or related field; MBA preferred.
- 5+ years of successful B2B SaaS Enterprise Sales experience, consistently exceeding sales targets.
- Deep understanding of the SaaS industry, including trends, technologies, and customer pain points.
- Excellent communication, negotiation, and presentation skills.
- Ability to foster and maintain relationships with enterprise-level clients.
- Strong analytical skills to translate client needs into effective SaaS solutions.
- Capacity to work independently and collaboratively in a team environment.
- Willingness to travel for client engagement and industry events.
Benefits
- Medical Coverage: Comprehensive healthcare coverage for you and your family.
- Fast-Paced and Dynamic Work Environment: Opportunity to thrive in an innovative, agile workplace with real impact.
- Learning and Upskilling: Access to professional development resources, including training and workshops.
- Collaborative Workplace: Join a team that values open communication, knowledge sharing, and mutual respect.
We are looking for a Full Stack Developer-REMOTE Position
Strong knowledge of HTML, CSS, JavaScript, and JavaScript frameworks (e.g., React, Angular, Vue)
• Experience with backend technologies such as Node.js, DynamoDB, and PostgreSQL.
• Experience with version control systems (e.g., Git)
• Knowledge of web standards and accessibility guidelines
• Familiarity with server-side rendering and SEO best practices
Experience with AWS services, including AWS Lambda, API Gateway, and DynamoDB.
• Experience with Dev Ops- Infrastructure as Code, CI / CD, Test & Deployment Automation.
• Experience writing and maintaining a test suite throughout a project's lifecycle.
• Familiarity with Web Accessibility standards and technology
• Experience architecting and building Graph QL APIs and REST-full services.
Experience - All levels
Location - Jhandewalan, New Delhi
Preferring Immediate joiners
We are looking for kickass Developers to join our team (all levels).
Apply here - https://airtable.com/shr7oQYP6osnpqLNN
We are an ed-tech company, helping passionate Game and Web3 Developers build their career by upskilling them through mentorship and placement support. If you are someone who does not like to stick to one boring job and keep working on the same skill throughout your career and love experimenting with your work then Outscal is definitely the right place for you.
Ideal Candidate
- Bachelors degree in computer programming, computer science, or a related field.
- Proven 1+ years of experience of working as a Full-stack or Back-end or Front-end developer.
- Must have good understanding of Javascript, Node Js, ReactJs, databases (MySql, Mongo, Firebase, etc).
- Must have good knowledge of Data Structures and Algorithm.
- Excellent analytical and time management skills.
- Strong CS fundamentals and problem solving skills is a must.
Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, Automate.io, Airtable and their api’s is a plus.
- A basic understanding of html, css
- Interest in game industry, since you will be working with people crazy for developing and playing games.
Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with few renowned investors in past like - Village global, FirstCheque, some experience founders such as Anand (FB, Snapdeal), Srini (Founder, TutorVista), Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep and eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
About Us
At Toddle, we are on a mission to help schools around the world deliver better learning. We are a team of 2x founders – before founding Toddle, we set up a network of preschools and schools in India. We continue to operate these preschools and schools as it gives us a unique vantage
point into the challenges faced by schools.
Our belief is that real impact in education can only be achieved by improving schools. That’s because children spend more than 80% of their learning time in school and schools are here to stay as schools are not just about teaching & learning, they also play a pivotal social role in our lives. So while most Edtech companies are trying to solve for education by working outside the school system, we think that the focus needs to be on taking our schools to the next level.
Our first product is a collaboration platform for teaching teams – we say that Toddle is to teaching, what Figma is to design. In its current version, Toddle empowers teachers to work together and better across all stages of the teaching-learning process – right from curriculum
planning and assessments to progress-tracking and family communication.
Here are some key facts about us:
1. Currently used by 1,000+ schools and 30,000+ teachers from 107 countries
2. Global revenue – 40% from Americas, 30% from EMEA, 30% from APAC
3. NRR > 115%
4. NPS > 70
5. Annual churn < 5%
6. Inbound led GTM motion fuelled by positive word of mouth
We love solving for
1. Creating delightful experiences that help teaching teams collaborate better & be more effective
2. Building tools that help teachers personalise learning for their students
3. Helping teachers around the world connect with each other meaningfully
We are at a series A stage right now, growing fast in the SAAS Ed-tech space, and have been funded by Sequoia, Matrix, Beenext, and Better Capital among others.
Here’s what you’ll be doing
We are looking for a passionate and skilled Backend engineer, one who partners with us in creating beautiful products for teachers, students and parents alike. As a Backend engineer, you will play a major role in designing, developing and deploying high-quality web platforms. In
this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.
Required Skills:
Frameworks & Technologies: Node.js, Express, GraphQL, JWT
Database: SQL query writing and optimisation.
Tools: Git basics, Scripting basics
Good to have:
DevOps experience with AWS, CI/CD
Working experience in PostgreSQL
Is this someone that looks like you?
• Education: B.E/B.Tech degree
• Experience: 1 to 3 years of relevant working experience (SaaS preferred)
• Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills
• We deeply value building the right culture at Toddle, and these are a few things that we look for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
Excited about the role?
Here are a few more benefits:
1. Work from anywhere - Work from where you like - home, co-working space, cafe or the hills
2. Exposure to diverse learning opportunities
Work across different projects & teams to develop skills outside of your core expertise
Access to a small budget towards learning (e.g. books, online courses, substacks)
3. Uncapped leave policy
We trust you fully on your commitment to our mission and your judgement on planning your time and taking leaves:
No cap on the number of sick or casual leaves
Special paid leaves for childbirth, wedding etc.
And if in any circumstance you feel burnt out - there is a little something for this too!
No questions asked menstrual leave
4. Flexible working hours - Block “no-meeting hours” to enable uninterrupted focused work
5. No bell curve performance evaluations
6. And yes, a super fun and smart group of folks to collaborate and grow with.
Still with us? Here’s the process:
1. Shortlisting:
• Apply for the role.
• We’ll check out your application and assess it for a fit
• You will hear back from us within 2-3 days of the submission if shortlisted
2. Once shortlisted, we usually do about 2-3 rounds of interviews, a written assignment, and deep reference checks.
3. We value everyone’s time hence we make it a point to communicate proactively at all stages of your application. You can always reach out to us for any questions.
experienced in 3D modelling / sheet meta / Weldments / Manufacturing drawings / casting
What essential skills you need
- 4 -6 years’ experience in MySQL database development. You know your way around problems,logic & code but you occasionally need help with how to do things. That’s cool with us. We usestack overflow too.
- Expertise in database design & development (preferably on MySQL).
- Expertise in writing complex SQL queries, stored procedures, and functions, triggers.
- Expertise in performance tuning, query optimization, using performance monitor, SQL Profiler andother related monitoring and troubleshooting tools.
- BE/B.Tech ( or equivalent education), good written & communication Skills.