
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

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We are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Expertise in backend programming with Node.js and MongoDB.
- Experience with React.js and redux.
- Material UI and 3rd party libraries.
- Experience with clean code writing practices like avoiding callback hell like promises, async.
- Thorough understanding of Node.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
Responsibilities:
- Build Node.js APIs using microservices.
- Rewriting backend code with microservices architecture & Unit tests.
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
If you are a passionate MERN Stack Developer looking for an exciting opportunity to work on challenging projects and be part of a talented team, we would love to hear from you. Please submit your application, including your resume and portfolio, highlighting your relevant experience and projects.


Drona Infotech is one of the best Mobile App Development Company in Noida. Looking for a reliable mobile app development. Look no further than Drona Infotech. We offer customized solutions to help your business thrive in the digital world.


We are looking for a Mobile Lead (IOS & Android) for one of the leading TMT bar manufacturers & suppliers in Kolkata.
Role - Mobile Lead (IOS & Android)
Experience - 5+ years
Location - Kolkata
Job Description :-
As a Mobile Lead, your primary responsibility is to oversee the development and maintenance of mobile applications for our organization.
Some of the key job responsibilities include :-
1. Leading the Mobile Development Team: You will lead a team of developers, designers who are responsible for building and maintaining mobile applications. You will be responsible for Coding, delegating tasks, setting goals and timelines, and overseeing the team's performance to ensure that the development process runs smoothly.
2. Developing Mobile Applications: You will be responsible for developing mobile applications for iOS and Android platforms, using a range of programming languages such as Swift, Java, Kotlin, and React Native. You will need to ensure that the application is scalable, user-friendly, and meets the specific requirements of the organization.
3. Collaborating with Stakeholders: You will be responsible for collaborating with various stakeholders in the organization, including product managers, project managers, designers, and other development teams to understand the requirements and objectives of the application. You will need to ensure that the application aligns with the overall product roadmap and meets the business objectives.
4. Ensuring Quality: You will be responsible for ensuring the quality of the mobile application, including testing, debugging, and fixing any issues that arise during the development process. You will need to
ensure that the application is free of bugs, runs smoothly, and meets performance and usability standards.
5. Keeping Up with Emerging Trends: You will need to stay up to date with the latest developments in mobile technology, and emerging trends in user experience and design. You will need to ensure that the mobile application is using the latest technologies and is in line with industry best practices.
6. Managing Project Budget: You will be responsible for managing the budget for mobile development projects, including resource allocation, vendor management, and contract negotiations.
Overall, the Mobile Lead is a critical role that requires a strong understanding of mobile development processes and the ability to lead a team to deliver high-quality mobile applications.
2.Manage front-end and back-end website development.
3.Troubleshoot and resolve website problems for clients and co-workers.
4.Ability to work with WordPress plugins and modify it accordingly.
5.Extensive knowledge of modifying theme templates.
6.Developing websites that are responsive and cross-brower compatible.
7.Monitoring, reviewing and revising the performance of live websites.
8.Conducting website performance test.
9.Resolve technical issues.
10.Collaborate with members of creative team.
11.Creating website architecture.

Job description
Day-to-day responsibilities include:
1. Understanding the product offerings and managing new deliverables
2. Working on product planning and its complete roadmap, including UI/UX
3. Collaborating with FynTune's stakeholders, including both the management and their clients who utilize FynTune's technology solutions, such as insurance companies, aggregators, and financial enterprises, to plan projects effectively
4. Working along with the QA team on product logic and product validations
5. Working along with the technology team on product development
6. Working with the project team & supporting them on product deliveries
7. Coordinating with stakeholders (internal & external) for the smooth delivery of the overall project
8. Understanding the requirements of clients on the project front and getting the deliveries from FynTune's technology and product team
Who can apply
Only those candidates can apply who:
1. are available for fulltime (in-office)
2. who are graduates and freshers.
3. Should have relevant skills and interests.
Role: Product Manager
Industry Type: IT Services & Consulting
Department: Product Management
Employment Type: Full Time, Permanent
Role Category: Product Management - Technology
Education
UG: Any Graduate
Requirement Analysis
- Programming/Software Development
- Developer Testing
- Code Review
- Client Handling


• Design and Build cross-platform mobile apps for Android and IOS using Flutter.
• Translate and Build the designs and Wireframes into high-quality responsive UI code.
• Experience in submitting mobile applications to Play Store and App Store.
• Experience with version control tools like Git/Bitbucket.
• Experience with any of the state management solutions like Bloc, Provider, Mobx, etc. knowledge About firebase.
• Mobile app architecture design and optimization.
• 1+ Years of active development in Flutter (Dart)
Responsibilities
• Develop new features using Flutter
• Create reusable widgets and components
• Work on bug fixing and improving application performance.
• Help maintain code quality, organization, and automatization
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Immediate joiners are more preferred.


● Proficient understanding of web markup, including HTML5, CSS3
● Understanding of server-side CSS pre-processing platforms, such as LESS and SASS
● Min 1 year experience in Frontend Development
● Good understanding of bootstrap
Extra Gems for:
● Good understanding of asynchronous request handling, partial page updates, lazy loading,
dom optimizations, and AJAX.
● Good understanding of decoupled architecture and single-page applications
● Diligence for coding standards
● Must be good with git/bitbucket workflow
● Experience with web engagement tools like mix-panel or amplitude is a plus.
● Basic understanding of web markup, including HTML5 and CSS3
● Understanding of build tools like grunt/gulp / web-pack

