
Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android

Similar jobs
Job Title: Admin
Job Type: Full Time
Location: Indore
Summary/Objective:
We are looking for a detail-oriented Admin to join our team. The Admin will primarily handle administrative tasks to ensure the smooth operation of our office. The ideal candidate will be highly organized, efficient, and capable of managing multiple tasks simultaneously.
Responsibilities/Duties:
Admin Tasks:
· Manage office supplies and inventory, placing orders when necessary.
· Coordinate maintenance of office equipment and facilities.
· Handle incoming and outgoing correspondence, including emails, phone calls, and mail.
· Serve as the point of contact for office-related inquiries and issues.
· Schedule and coordinate meetings with the director, prepare agendas, meeting minutes.
· Maintain relationships with vendors and handle vendor-related issues.
· Make follow-up calls as needed to vendors, clients, and other stakeholders.
· Supervise and manage housekeeping staff to ensure cleanliness and maintenance of office premises.
· Schedule and assign tasks to housekeeping staff.
· Conduct regular inspections to ensure standards are met and address any issues promptly.
· Occasionally visit the market to procure required supplies.
· Visit Aunitji's house when required for specific tasks or responsibilities.
Assistant Sales Manager – Interior Design & Home Décor
Job Summary:
We are seeking a motivated and detail-oriented Assistant Sales Manager to support the sales team in driving business growth within the interior design and home décor industry. The role involves assisting in sales operations, client relationship management, and business development activities, while ensuring seamless coordination with internal teams to deliver premium customer experiences.
Key Responsibilities:
· Assist the Sales Manager in executing sales strategies to achieve revenue targets.
· Generate leads through networking, referrals, and market research.
· Build and maintain strong relationships with clients, architects, designers, and builders.
· Support in preparing proposals, quotations, and presentations tailored to client requirements.
· Coordinate with design, project, and operations teams to ensure timely execution of client orders.
· Handle client queries, follow-ups, and ensure high levels of customer satisfaction.
· Maintain accurate sales records, reports, and CRM data.
· Participate in exhibitions, trade fairs, and promotional activities to represent the company.
· Monitor market trends and competitor activities to provide inputs for business growth.
· Motivate and guide junior sales executives to achieve their targets.
Key Requirements:
· Bachelor’s degree in Marketing, Business Administration, or related field.
· 3–5 years of experience in sales/business development, preferably in interior design, home décor, furniture, or real estate sector.
· Strong communication, presentation, and interpersonal skills.
· Ability to build long-term relationships with clients and industry partners.
· Good negotiation skills with a client-centric approach.
· Proficiency in MS Office and CRM software.
· Ability to work independently as well as part of a team.
Key Competencies:
· Client relationship management
· Sales and negotiation skills
· Market awareness and research ability
· Team support and coordination
· Result orientation with attention to detail
Responsibilities:
• Lead technical processes and designs with a focus on reliability, scalability, and maintainability.
• Review developmentteam code to ensure quality and adherence to standards.
• Mentor junior developers and foster talent development.
• Collaborate with Infrastructure teams for optimal hosting environments.
• Define scalability and performance benchmarks for applications.
• Ensure compliance with performance, privacy, and security requirements.
• Validate test plans for security and performance adherence.
• Support business and technical presentations related to technology solutions.
• Mitigate risks by following procedures and monitoring controls.
• Develop cost-effective solutions aligned with business requirements.
• Implement best practices consistent with corporate standards.
• Partner with cross-functionalteams to ensure project success.
• Manage software development lifecycle and drive process improvements.
• Estimate costs for modules/projects, including effort and expenses.
• Research and evaluate technologies for solution design.
• Construct end-to-end application architecture.
Qualifications:
• Bachelor's degree required; Master’s or equivalent experience preferred.
• Minimum of 6 years of related experience.
• 6+ years of active development experience in Java/J2EE-based applications.
• Expertise in Hibernate, JPA, Spring, and Spring MVC.
• Exposure to XML/XSD, JSON, and similar data presentation components.
• Familiarity with microservices architecture and distributed systems.
• Experience developing and working with REST APIs using the Spring Boot framework.
• Knowledge of IBM MQ and messaging protocols like JMS.
• Proficiency in Unix/Linux OS and shell scripting.
• Strong database and PL/SQL skills.
• Experience with CI/CD tools such as GIT, Jenkins, JoCoCo, and Maven.
• UI framework experience with Angular, NodeJS, and NPM is a plus.
• Familiarity with CSS, HTML, JavaScript, and related UI frameworks (jQuery, React, Angular) is a plus.
• Understanding of Agile development methodology.
Job Insights - Must-Have Skills:
• Minimum of 6 years of related experience.
• 6+ years of active Java/J2EE development experience.
• Expertise in Hibernate, JPA, Spring, and Spring MVC.
• Familiarity with microservices architecture.
• Experience developing REST APIs using Spring Boot.
Ampro Export is a dynamic and rapidly growing company specializing in high-purity premium spices including cumin, turmeric, cardamom, chili, and coriander. With a strong presence in the international market, we pride ourselves on delivering exceptional products and services to our clients worldwide. We are committed to maintaining the highest quality standards and building long-term relationships with our customers.
We are seeking a motivated and enthusiastic Sales Intern to join our team. This internship offers a unique opportunity to gain hands-on experience in the Sales industry, develop your sales skills, and contribute to the growth of our business.
What you will do:
- Understanding KYC and ensuring compliance norms are met for all transactions
- Liaising with external parties to ensure disbursements happen on track, including but not limited to, banking partners, fintech partners
- Driving automation of disbursement automation by contributing to product-tech initiatives
- Ensuring TAT on investment disbursement operations
What you need to have:
- CA, CS; MBA / PGDM
- 3+ yrs of experience in investment/ disbursement operations in the investment-tech/ fin-tech industry.
- Experience in taking ownership and completing & closing transactions end to end.
- Experienced in serving demanding clients within an evolving industry, focused on adherence to global financial regulations and compliance procedures would be considered an asset.
- Willingness to work the hours necessary to meet deliverables.
- A fast-paced, exciting workplace with a cool vision
- Learning Budgets - We love to support our employees’ efforts to learn, grow, and improve
- Competitive compensation and healthcare
- Health insurance
- Being a top 20 team member in a high growth startup, with room to scale exponentially as we grow
- Equity stock options
- Paid casual off/marriage leaves
Desired Candidate profile
● Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies.
● Build reusable code and libraries using iterative development practices for future use
● Ensuring high performance on mobile and desktop.
● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.
● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them.
● Implement best practices and constantly learn new ways of keeping code bases up to date
Roles and Responsibilities:
● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes
● 4+ years of development experience in modern web technologies (HTML/CSS, JavaScript), frameworks (React, Backbone.js, AngularJS, , etc)
● Ability to build a feature from scratch & drive it to completion
● Prior hands-on experience in building responsive web interfaces at scale for consumers in a product engineering setup
● Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
● Excellent problem solving, debugging and optimization skills
● Strong knowledge of browser behavior, performance, compatibility and cross-browser issues
● Good understanding of REST API
● Familiar with front-end build tools, such as Webpack, Grunt and Gulp.js
● Proficient understanding of code versioning tools, such as Git
● Open source contribution is a plus.
What you need to do:
- Developing and suggesting various packaging solutions for Food/Beverages/Pharma/Personal care/Home care products, as per consumer & customer desirability and keeping Packaging Sustainability in scope.
- Analyzing the technical aspect of packaging design and responsible for smooth implementation /execution on manufacturing line. Carrying Out Risk assessment and drawing a mitigation plan.
- Identifying and suggesting various packaging design, as per the design brief presented by the client.
- Creating 4Q/8Q innovation/Renovation for Packaging in accordance with Packaging strategy of Client.
- Conducting Packaging cost saving workshop for packaging portfolio, identify potential and support to implement at Client’s place.
- Conducting secondary research for Packaging ideas and complete benchmarking studies necessary for product-packaging portfolio.
- Supporting in Specification enhancement program & packaging quality improvement plans.
- Leading and supporting Sustainability agenda and design recyclable packaging materials.
- Following Packaging development protocol (machineability, Shelf Life & Transit test) and support forward & backward supply chain activities to achieve Quality Excellence.
Desired Candidate Profile
- Extremely good team player, with strong client/stakeholder management skills and line managerial skills.
- Complete working knowledge of Packaging Technology, Regulatory, Specification, Artwork Management, Mould Management, Rapid Prototyping, Packaging machineries & developmental process.
- Problem solving & bias for action mindset. Should have excellent communication skills and consumer & customer centricity.
- Advance project Management Skills, presentation skills& influencing skills.
- Good networking with Packaging material suppliers, IIP/SIES & other packaging testing laboratories & with Plastic waste management entities such as Producer Responsibility Organizations (PROs)& recyclers.
- Basic appreciation of product development principles.
We are looking for a Senior Software Engineer to produce and implement functional
software solutions. You will work with upper management to define software requirements
and take the lead on operational and technical projects.
In this role, you should be able to work independently with little supervision. You should
have excellent organization and problem-solving skills. If you also have hands-on
experience in software development and agile methodologies, we’d like to meet you.
Your goal will be to develop high-quality software that is aligned with user needs and
business goals.
Job Responsibilities:
● Develop high-quality software design and architecture
● Identify, prioritize and execute tasks in the software development life cycle
● Develop tools and applications by producing clean, efficient code
● Automate tasks through appropriate tools and scripting
● Building robust, secure, high-volume performing, scalable microservices that operate 24*7
to power the NoBroker platform for end customers.
● Working closely with our product team to build new and compelling experiences for our
customers.
● Collaborate with internal teams and vendors to fix and improve products
● Document development phases and monitor systems
● Ensure software is up-to-date with the latest technologies
Requirements:
B.Tech/B.E. from a reputed college or related technical discipline with 2- 5 years of
experience in following Technology and programming methodology :
● Work experience as a Java Software Engineer, Java Developer, or similar role
● In-depth knowledge of popular Java frameworks like JSF and Spring MVC
● Hands-on working experience with Scalable and fault-tolerant applications.
● Extensive experience in software development, scripting, and project management
● Working experience with an application. Working experience with databases like SQL and
NoSQL ( MySQL, MongoDB, Redis, Elasticsearch).
● Analytical mind with problem-solving aptitude
● Good delegation and time management skills
● High adaptability in a dynamic start-up environment.










