Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Similar jobs
If you are looking to solve real-world revenue process problems using HubSpot, Niswey is the place to be. We have been helping HubSpot customers grow better since 2016.
Here are our HubSpot credentials:
🏆2023 Custom Integrations Accredited
🏆2023 Onboarding Accredited
🏆2023 Platform Enablement Accredited
🏆2022 Elite Solutions Partner (We were the first Elite partner from Asia)
🏆2022 Technical Expertise Impact Award
🏆2021 Customer First Impact Award
Join us, as we exploit the potential of the 26 billion HubSpot partner ecosystem opportunity.
Experience: At least 5 years of work experience, at least 2 years in HubSpot solutioning and business analysis.
Responsibilities
- Participate in and over time, lead discovery calls. Understand the business of Niswey clients and ask relevant questions to uncover challenges and opportunities
- Do comprehensive research to understand the business, automation and tech problems at hand
- Come up with the optimal HubSpot solution and how it will be implemented
- Document solutions for all stakeholders to have clarity
- Work with the delivery teams to ensure the project is implemented in a timely and efficient manner while conforming to the standards specified
- Ensure the delivery team is keeping up with the right business and technical understanding, and certifications needed to do the implementations successfully
- Maintain relationships with customers and support with their HubSpot related challenges
Qualifications and skills
- A deep understanding of how CRMs work
- A solid foundational understanding of at least one CRM - 2+ years of experience with HubSpot CRM or 5+ years of experience with any CRM
- Experience translating business processes into HubSpot workflows. A fundamental understanding of CRM systems is a must.
- Understand APIs and integrations, from the tech as well as the business sides.
- Have a good understanding of marketing and sales
- Work and brainstorm with technical experts to arrive at optimal solutions
- Attention to detail is a must.
- Ability to work on multiple projects at once, great at prioritization
- Excellent written and oral communication skills
- Critical thinking and troubleshooting
Company Description
FancyPants is a unique lifestyle boutique that aims to make it simple and affordable for women to explore fashion trends. We stock the most coveted products across a wide range of categories to ensure our clients feel confident and stylish. We are an ALL GIRLS TEAM.
Role Description
This is a full-time on-site role located in Mumbai for a Logistics & Returns Analyst.
Qualifications
- Analytical skills and attention to detail
- Experience in creating key performance indicators
- Customer service skills
- Excellent written and verbal communication skills
- Bachelor's degree in Logistics, Supply Chain Management, or a related field
- Experience working in a fashion retail environment is a plus
Job Description:
- Non Delivery Reports, Return To Origin coordination and analysis
- Returns
- Legal & Trademark Coordination
- Third Party E-Commerce Coordination
- Import Logistics Coordination
- Variety of Minor Responsibility regarding the Website
Industry
- Apparel & Fashion
Employment Type
Full-time
Edit job description
Requires Back Office Executive for a Travel Company dealing in International and Domestic tour packages.
You must be graduate with good communication skills with additional computer and internet knowledge .
job involves talking to customers and designing their tour packages , attending calls , making calls and closing travel deals.
Job Title: Entry-Level Sales Representative
Location: Bangalore, India
About Green Tiger:
Green Tiger is a pioneering player in the Electric Vehicle (EV) industry, committed to creating a sustainable future by offering cutting-edge EV solutions.
Job Description:
As an Entry-Level Sales Representative at Green Tiger, you will play a pivotal role in our mission to promote electric mobility. Your responsibilities will include providing test drives at home for potential customers and actively participating in offline events to showcase our innovative EV products. You will be at the forefront of promoting Green Tiger's vision and helping customers transition to a more eco-friendly and sustainable mode of transportation.
Key Responsibilities:
Conduct Home Test Drives:
Schedule and conduct test drives at the homes or preferred locations of potential customers.
Showcase the features and benefits of our EV models, providing an informative and engaging experience.
Participate in Offline Events:
Represent Green Tiger at various offline events, including exhibitions, auto shows, and community gatherings.
Engage with event attendees, answer inquiries, and provide information about our EV products.
Customer Relationship Building:
Establish a strong rapport with potential customers and address their queries and concerns.
Follow up with leads and maintain a database of interested prospects.
Product Knowledge:
Stay updated on the latest developments in the EV industry and thoroughly understand Green Tiger's product lineup.
Articulate the advantages of our EVs, including cost savings, environmental benefits, and cutting-edge technology.
Sales Reporting:
Maintain accurate records of customer interactions and test drives conducted.
Collaborate with the sales team to generate leads and contribute to the overall sales strategy.
Qualifications:
A Bachelor's degree in a relevant field is preferred but not mandatory.
Strong communication and interpersonal skills.
Enthusiasm for clean energy and a sustainable future.
Willingness to learn and adapt to new technologies and industry trends.
Proactive and self-motivated with a passion for sales and customer engagement.
A valid 2-wheeler driver license is mandatory.
Benefits:
Competitive compensation package.
Training and development opportunities to enhance your sales and product knowledge.
Involvement in a pioneering company that is leading the EV revolution.
Opportunities for career growth and advancement within Green Tiger.
If you are excited about promoting green mobility and being a part of our mission at Green Tiger, we encourage you to apply and be a key player in revolutionizing the electric vehicle industry. Join us in shaping a sustainable future with innovative electric mobility solutions.
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
Job Description:
- Responsible for helping in data preparation and data pull
- Should be able to cut and slice data to extract interesting insights from the data
- Work closely with cross-functional teams, TPMs & PMs to execute deliverables
- Identify key requirements needed from cross-functional teams and external vendors
- Accountable for delivering against established business goals/objectives
- Analyse, evaluate, and overcome program risks, and produce program reports for senior management and stakeholders
- Working on strategy development to enhance user experience
- Work with development teams to learn existing projects and different use cases.
- Hands-on experience in Excel & MS Office - Expert, SQL will be preferred
Technical Skills:
- Sales & acquisition experience, Customer Service, Customer Relationship, Relationship Management
- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data
Desired Skills:
- An ability and interest in working in a fast-paced, ambiguous, and rapidly changing environment
- Should have worked on Business Projects for an organization, Ex: customer acquisition, and customer retention.
1-3 Years’ experience (maximum 3 years) in Business Analyst/Program Manager/Project Manager role having good knowledge of SQL, Excel, and MS Office
- Basics of Networking, TCP/IP Networks, Multi-Vendor Support Experience (Cisco/HPE/Juniper/Checkpoint/ASA/Fortinet etc)
- Basics of Compute,
- Basics of Storage
- Strong experience towards monitoring devices such as server hardware, Network
- Strong understanding of IT service management
- Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised
- Experience working in a NOC environment managing and implementing day to day operations on network and security issues for large scale enterprise customers
- Switching Concepts and Experience including STP’s, Vlan’s, VTP, EtherChannel, Port Config, Hardening, Management Protocols, Stacking etc
- Wireless Configuration Experience with Cisco/HPE/ARUBA Controllers and AP’s
- Experience with Network systems and servers, networking systems integration (hardware, software, network, and database).
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our most in-demand position of Online Business Manager.
Job Profile:
- An Online Business Manager at Wishup is a remote full-time employee that works for and
is trained by Wishup, and is deployed to engage with one or more US-based clients.
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
Roles & Responsibilities:
As an Online Business Manager, you will work closely with one or more clients on either one or all of the following tasks:
- Ecommerce Assistance (Amazon Seller/Shopify)
- Project Management
- Advanced Excel and MIS Reporting
- CRM and Lead Management
- Online Research
- Lead Generation
- Executive Assistance (Itinerary Planning, Calendar Management, Inbox Management, etc.)
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?
https://www.youtube.com/watch?v=qHPMod_jzmA" target="_blank">https://www.youtube.com/watch?
Requirements:
- Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.
- Prior work experience in tax software solution or tax advisory companies preferred.
- Ability to effectively service large portfolio of customers
- Excellence in Interpersonal Skills with strong command on spoken and written communication skills
- Ability to thrive in a multi-tasking environment
Roles and Responsibilities:
- Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems, to guide support team
- Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates.
- Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response.
- Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements.
- Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention.
- Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables.
- Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.