Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Similar jobs
We are looking for a skilled Java Developer to join our dynamic team. As a Java Developer, you will be responsible for developing and maintaining high-quality, scalable applications. You will work closely with cross-functional teams to design, develop, and implement innovative solutions to meet our clients' needs.
Key Responsibilities:
- Design, develop, and maintain Java-based applications.
- Collaborate with team members to gather and analyze requirements.
- Write clean, scalable, and efficient code.
- Troubleshoot and debug applications to ensure optimal performance.
- Work with databases, including SQL, to manage and retrieve data.
- Participate in code reviews and ensure adherence to best practices.
- Stay up to date with the latest industry trends and Java technologies.
Requirements:
- Proven experience as a Java Developer.
- Strong knowledge of Java frameworks such as Spring, Hibernate, and JavaFX.
- Experience with relational databases (MySQL, PostgreSQL, etc.).
- Familiarity with web technologies such as HTML, CSS, JavaScript.
- Strong problem-solving skills and the ability to work independently.
- Good understanding of object-oriented programming (OOP) principles.
- Experience with version control systems such as Git.
- Excellent communication and teamwork skills.
- A degree in Computer Science or a related field is preferred.
Preferred Skills:
- Knowledge of cloud platforms such as AWS or Azure.
- Familiarity with microservices architecture.
- Experience with RESTful APIs.
Join our team and contribute to innovative projects while growing your skills in a supportive and collaborative environment.
Simply Fleet is a fast-growing SaaS solution to help automate an organization's fleet maintenance operations. You can learn more about our product by going to www.simply-fleet.com
We are looking for an enthusiastic and proactive Android developer to manage the app development of Simply Fleet on Android. The developer will work closely with the other members of the product team to build and maintain Simply Fleet's Android app.
What you will do:
- You should be proficient in Android development with Kotlin
- You should have a fair idea about web services
- You should be comfortable working with JSON
- You should have a strong knowledge of Android UI design principles, patterns, and best practices
- You should have a working knowledge of location services
- Knowledge of AWS S3 is a plus
- You should have an understanding of code versioning tools, such as Git
- You should have deployed apps on Google Play Console
- We expect you to be proficient in best coding practices like adding comments, using proper naming conventions, performing unit testing of your code, etc.
- You should be well versed in developing in Android Studio
Who you are?
- You should have 2+ years of experience in Android development
- You should be committed since we follow a hybrid model
- You are expected to be present in our physical office in Pune, MH twice a week
- You should be willing to take complete ownership of your work
- Above all, you should be able to think independently and creatively
You can expect a smooth onboarding process with structured timelines. You can expect teams that listen and learn. You can expect to be counted on, and you'll be given the freedom to do your best work. We build our product, our teams, and our company for the long haul, so you can build your career here if you choose to. This is your platform to be a part of a growing startup and to work with some really awesome folks. We will make sure you have fun along the way.
● 2+ years of working experience with Search ads and Display ads on ad tools like Google ads and Microsoft ads.(must)
● Perform keyword research and competitor research for the paid search campaigns
● Plan and implement new strategies with the team to ensure the maximum ROI possible.
● Work with the content team to ensure Ad copies are effectively optimized for maximum conversion rate.
● Knowledge of different automated bid strategies of Google ads.
● Track KPIs to evaluate performance and bring the pinpoint issues to the team
● Stay up to date with online advertising and its trends
● Professional certification in Google ads will be preferable
● Perfect with the analysis of data and reporting.
● Excellent problem solving and Analytic skills.
Requirement:
- Min 2-3 Year Experience. Preferably in the E-commerce domain.
- Proficient with both MySQL and NoSql Databases (Elastic, Mongo)
- Strong hold on PHP and preferably good knowledge of Python
- Experience with JavaScript/JQuery
- Ability to do software design for a enterprise web application
- Working knowledge of a MVC front-end framework
- Proficient in HTTP protocol, REST APIs, JSON
- Ability to do database design and modeling
- Proficient in OOPS concepts and writing code using classes
- Ability to write modular and clean code
Role:
- Software Development of various product line
- Creation web-services and optimization for existing and new feature rollouts
- Collaborate with Product Managers and design solutions
- Develop very high sense of ownership, the zeal to build scalable applications
- Build customer facing technology product
- Individual Contributor
Responsibilities
Understand requirements and translate that to product features.
Should be able to lead a team of developers and designers and communicate status to customers.
Should be efficient in developing and implementing best practices and write a smart piece of code.
Coding standards should be followed, and the code should be highly performant.
Should be able to do impact analysis and document the design of the components.
Should be able to develop reusable components using proper design patterns as listed by lead/architect so that it is extensible.
Should be able to integrate frontend with backend REST apis.
Essential Skills
Strong experience in Typescript
At least 1 - 2 years of experience using HTML, CSS, JavaScript & Angular Js, or React Js
Basic experience in at least one server-side technology (Java, PHP, NodeJS, Python, Ruby)
Ability to multi-task, organize, and prioritize.
- Ionic: Ionic is a free and open-source framework certified by MIT that enables developers to use modern web technologies like HTML5, CSS3, and JavaScript. ...
- React Native: ...
- Flutter: ...
- Native Android: ...
- Xamarin: ...
- Native Script: ...
- jQuery Mobile: ...
- Framework7:
About Presidea Tech:
Presidea Tech was founded in 2020 to offer professional web and mobile-based services to businesses, worldwide. We provide a wide range of design and development services that are all delivered using the latest technologies with the greatest support. Our aim is to acquiesce our customers with the means to effectively commence and proclaim themselves online successfully. We go through our proven planning to help you build your brand, expand your web presence globally and establish more meaningful relationships with your customers. Our work philosophy is “Always deliver, more than expected” and we follow to convey more than what companies expect from our services.
Roles and responsibilities
- Design, develop and implement software programming applications.
- Build a highly scalable product.
- Participate in gathering business requirements and assessing existing architectures and resources.
- Work with the application development team in delivering the project and deliverable within time and with good quality.
- Perform unit testing, oversee quality assurance of applications through system testing.
- Establishes processes for performance and conducts code reviews.
- Manage and mentor junior members of the team on good coding practice
Skills and experiences
- E/ B.Tech in computer science or a related field.
- Efficient in Java, Spring Core, Spring Boot, Microservices
- Efficient in React native, React Js
- Experience with SQL/No-SQL database technologies – MySQL, Mongo dB, Cassandra, Redis, PostgreSQL, etc.
- Proficiency with Object-Oriented Design (OOD)
- Experience in Web services (REST or SOAP)
- Familiar with Agile SDLC and CI/CD
- Development experience in both mobile & web.
- End to end development experience is highly preferred
- Good understanding of unit testing methodologies.
- Startup work culture mindset.
About us:
A new start-up is on the horizon, BroBazaar is a new age marketplace for the property market. BroBazaar, an iOS, and Android app enables the Builders, Brokers, and customers to close a property deal much faster than today and would also streamline the workflow with a great customer experience.
Our team members are carefully selected, and the approach helps nurture entrepreneurship and great ideas into our solutions. We seek out multiple professionals who thrive in a congenial, start-up-focused atmosphere.
Our team is friendly, focused, and a tad obsessive. The kind of people you’ll love working with.
Peekaboo is looking for a dynamic B2C marketing professional to drive marketing and outreach for the brand. The person will be responsible for building Peekaboo’s mindshare and recall among its target audience. He/she will be responsible for all digital assets, outreach and communication including SEO, content marketing, social media, email campaigns, and website and analysis and reporting on these.
Responsibilities
- Overall responsibility for digital marketing and inbound lead generation strategy
- Plan and execute multiplatform digital marketing & BTL campaigns as required
- Understand business objectives and revenue goals, as part of the strategy development process
- Plan and run conversion testing and other experiments
- Be the point of contact for related vendors and agencies, as needed
- Develop and execute an ongoing promotion strategy – PPC and organic
- Act as our community manager on our social media accounts
- Ideate and create content for SM and/or brief creative/content team on what content is to be created.
- Create and maintain a marketing calendar, especially for SM content creation and scheduling
- Responsible for ensuring the timely creation and posting of such content
- Own the creation of landing pages and other conversion opportunities
- Report on key results and other predetermined KPIs on a regular basis, such as website traffic, lead generation, revenue attribution, and so forth
- Oversee paid media advertising campaigns on Google, Instagram, Facebook, and so on
- Be responsible for website performance & uptime, with a focus on optimizing for user experience
Deliverables
- Sustained inbound marketing funnel for new customer acquisition
- Mutually agreed targets for revenue generation
- Increased brand awareness and recall with
- Increase user engagement on company assets and social media pages
- Collaborate with other team members to come up with effective promotions
Requirements
- Exceptional creative and project management skills, with a keen eye for detail.
- Comfortable working in a fast-paced, deadline-driven environment.
- Self-directing and agile, with the ability to quickly pivot strategies, as needed.
- 2 – 4 years of experience with digital marketing for a consumer brand.
- Familiarity with creating and running PPC / PPL / Retargeting campaigns
- Passionate, creative thinker with exceptional analytical skills.
- Team player with superb collaboration and communication skills.
- Ability to excel under minimal supervision, while reporting results and conferring with superiors on unusual matters and seeking feedback as needed