Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: QA Engineer
Location: Gurgaon (Onsite)
Joining: Immediate joiner Only
ISTQB Certified.
Experience: 2–4 years
Key Responsibilities
- Design, develop, and execute manual test cases for web and mobile applications.
- Perform API testing (REST/SOAP) using tools like Postman, Swagger, or similar.
- Write and execute complex SQL queries to validate data and ensure database integrity.
- Identify, report, and track defects; collaborate with developers for quick resolution.
- Review and analyze system specifications and requirements for creating effective test plans.
- Conduct regression, functional, integration, and system testing as part of release cycles.
- Document and maintain detailed test results, defect logs, and reports.
- Participate actively in Agile ceremonies (daily stand-ups, sprint planning, retrospectives).
Must-Have Skills
- Strong hands-on experience in Manual Testing for web and mobile platforms.
- Solid experience in API Testing (REST / SOAP).
- Handson writing complex SQL queries.
- Strong knowledge and practical SQL skills for database validation.
- Good understanding of software development lifecycle (SDLC) and Agile methodologies.
- Strong analytical and troubleshooting skills.
Nice-to-Have
- Basic understanding of automation tools or frameworks (optional).
- Experience with JIRA or other bug tracking tools.
Other Details
- Employment Type: Full-time
- Work Mode: Onsite at Gurgaon
- Notice Period: Immediate joiners / candidates with notice period up to 7 -10 days Only
About the company:
Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.
Location: Mumbai, Pune
About the role:
Responsibilities:
- Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions within the SAP landscape.
- Lead and actively participate in at least 4 end-to-end implementation projects and provide expertise throughout the project lifecycle.
- Provide support for multiple SAP projects, ensuring the highest level of system availability and performance.
- Install, configure, and upgrade SAP systems, including SAP NetWeaver, SAP S/4HANA, and related components.
- Utilize your in-depth knowledge of operating systems (Windows, Linux, Unix) and system architecture to optimize system performance and stability.
- Work with ticketing systems to manage and prioritize support requests, ensuring timely resolution and effective communication.
- Organize SAP Basis tasks and coordinate closely with customers and other teams within the organization.
- Manage SAP databases, including MS-SQL, Oracle, DB2, Sybase, and Hana, ensuring data integrity and efficient performance.
- Perform system monitoring, performance tuning, and troubleshooting to maintain optimal system performance.
- Implement security measures, user authentication, and authorization protocols to ensure data integrity and system security.
- Execute regular system backups, disaster recovery planning, and testing to ensure data integrity and business continuity.
- Collaborate with functional teams to support system configuration, enhancements, and customizations to meet business requirements.
- Maintain documentation related to system architecture, configurations, and standard operating procedures.
- Stay current with industry trends, best practices, and advancements in SAP technology to provide innovative solutions and recommendations.
Qualifications & Skills:
- Years of Experience: 4 – 6 in SAP BASIS
- Should have hands-on working experience in at least 1 end to end implementation project, 2 support projects, 1 upgrade and 1 migration project
- Should have experience of client-facing roles
- Should have excellent communication skills
Should have experience of working on the following:
- SAP System Installation and Configuration (L1/L2)
- SAP System Support Packages Upgrades and Patching (L1/L2)
- SAP System Performance Tuning (L1/L2)
- SAP Transport Management (L1/L2)
- SAP Backup and Recovery (L1/L2)
- SAP User Administration (L1/L2)
- SAP Kernel Upgrades (L1/L2)
- Database Administration (e.g., Oracle, SAP HANA) (L1/L2)
- SAP Solution Manager (L1/L2)
- AWS / Azure / GCP Cloud Basis Skills (L1/L2)
- Troubleshooting SAP System Issues (L1/L2)
- Documentation and Reporting (L1/L2)
- SAP HANA Administration (L1/L2)
- Knowledge of SAP Basis Best Practices (L1/L2)
- Scripting and Automation (e.g., PowerShell, Bash) (L1/L2)
- Operating system (L1/L2)
- Communication and Collaboration Skills (L1/L2)
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users.
“Hustle Mode ON” is something we live by.
We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.
Responsibilities:
- Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
- Work closely with stakeholders to understand their requirements and translate them into technical solutions
- Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
- Collaborate with the team to create and maintain technical documentation
- Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
- Monitor and maintain the stability and performance of the Salesforce environment
- Stay current with new Salesforce releases, features, and tools
Requirements:
- 3 to 7 years of experience as a Salesforce Developer
- Strong knowledge of Salesforce Sales Cloud and Service Cloud
- Proficient in Apex, VisualForce, and Lightning components
- Experience with Salesforce data migration and integration
- Strong understanding of Agile development methodologies
- Ability to effectively communicate with stakeholders and team members
- Salesforce Certified Platform Developer I and II (preferred)
- Having Salesforce CPQ knowledge is strongly preferred
Why Whatfix?
- Stellar Growth
- YoY revenue growth of over 300%
- Doubled the workforce in 2021
- Raised $140 million to date
- Tripled the valuation since 2020
- Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
- Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
- Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
- Recognized by Gartner as a Global Market Leader in the digital adoption space
- Unique Exposure
- With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one.
- Customers at the heart of everything
- Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average.
- Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius.
- Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
- Whatfixers comes first
- Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on
- Glassdoor rating of 4.5%
- 99% approval rate of the CEO
- 2022 Best Tech Startups in San Jose by The Tech Tribune
- LinkedIn - Top 5 startups to Work For in 2020!
- Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience
Trusted by our investors:
- SoftBank Vision Fund2
- Sequoia Capital India
- Dragoneer Investment Group
- F-Prime Capital
- Stellaris Venture Partners
- Cisco Investments
- Eight Roads Ventures
- Helion Ventures
Note:
- We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it;
- We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status
Docker
Jenkins
Kubernetes
Amazon Web Services (AWS)Come Dive In
The DevOps Engineer will execute the tools and processes to enable DevOps.
Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement to efficiently deliver high-quality solutions. The candidate should bridge the gap between Development and Operational teams, working with the development teams to meet acceptance criteria and gather and document the requirements. Candidates should be able to work in fast-paced,
multi-disciplinary environments.
As An DevOps Engineer, You Will
● Work in a dynamic, agile team environment developing excellent new applications.
● Participate in design decisions, including new technology research and prototyping
● Collaborate closely with other AWS engineers and architects, cloud engineers, support teams, and other stakeholders
● Promote great Kubernetes and AWS platform design and quality
● Innovate new ideas to evolve our applications and processes
● Continuously analyzing and evaluating our systems, products, and methods for potential improvements.
Mandatory Skills:
● Experience on Linux based infrastructure
● Experience in ECS - Amazon services*
● Should have hands-on containerized Services
● Must know about AWS CI/CD pipeline.
● Must know DevOps concepts and Agile principles
● Knowledge of Git, Docker, and Jenkins
● Knowledge of Infrastructure as Code.
● Experience in using Automation Tools
● Must have experience in Test Driven Development environment setup.
● Working knowledge of Docker and Kubernetes
We recognize that asking you to give 100% of yourself daily requires us to show you the love.
PERKS: what can we offer you?
● Bi-Yearly performance audits and appraisals
● The flexibility of working days/hours
● 5 working days/week (Mon to Fri) and added payout for working Saturday
● Recognition and Appreciation
● A plethora of industry exposure and self-growth opportunities
Visit our site: www.cedcoss.com
JavaJava
Mandatory:
- Strong expertize in Java/J2EE(4-7 years of experience)
- Strong expertize in Microservices, SpringBoot
- Java including multithreading and concurrency
Preferred skills :
- Experience in Virtualization, SDN, NFV, Yang, Netconf
- Good Knowledge on Networking
- Multithreading and concurrency
What is the role?
The VP Presales is a leadership role who ll work closely with the founders & CXOs on various strategic initiatives.
Responsibilities
- Setting up the inbound, outbound process globally
- Setting up smb sales engine for global markets
- Expert in defining GTM initiatives and rolling this out with proper tracking
- Liaisoning with marketing, sales and finance team to track ROI and optimise cac
- Using best of technology and practices to scale the operations
We are looking for a leader who has these skills:
- Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in india selling to global markets
- Working out of bangalore office and mostly in Usa time zone with overlap for india markets
- Hands on experience to pick initiatives and work himself and then train team on calling pitch, email formats, campaigns creation and handling inbound engine.
- Is deeply analytical, comfortable navigating data and working in ambiguity.
- Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors.
Whom will you work with?
You will closely work with the founders. You will provide constant updates to the board and the other Sr management teams.
We are
Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.
Way forward
We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews.
Django
HTML/CSS
React.js
Javascript
- Knowledge in Linux Kernel development.
- Knowledge in microcontrollers
- Knowledge of Audio processing circuits based on ADC, DAC / Zynq 7Z010 / Xilinx /
- Zynq XC7Z010-2CLG400I / ARM processing / Interfacing with 24-bit Dual-channel
- Audio Codec (TLV320AIC23B)/ LInux /Uboot, Kernel Image / POSIX Environment.
- Knowledge in FPGA synthesis, simulation, and back end flows
- Bringing up Linux environment on ARM
React.jsHTML/CSSJavascript
Redux/Flux
React Native
MongoDB
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Full Stack Developer - Averlon