Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Us
Binocs.co empowers institutional lenders with next-generation loan management software, streamlining the entire loan lifecycle and facilitating seamless interaction among stakeholders.
Team: Binocs.co is led by a passionate team with extensive experience in financial technology, lending, AI, and software development.
Investors: Our journey is backed by renowned investors who share our vision for transforming the loan management landscape: Beenext, Arkam Ventures, Accel, Saison Capital, Blume Ventures, Premji Invest, and Better Capital.
Responsibilities
We seek a motivated, brilliant, and passionate AI Engineer who is excited about using AI to solve real-world problems and create impactful products. If you're someone who is never satisfied with the status quo, loves to challenge existing norms, and is passionate about AI, especially in the field of prompt engineering with Large Language Models (LLMs) like ChatGPT, we want you on our team.
Responsibilities:
- Spearhead the development and integration of AI technologies within our digital platform, focusing on LLMs like ChatGPT.
- Work closely with the product and development teams to embed AI capabilities that enhance user experiences and business outcomes.
- Innovate and implement prompt engineering techniques to refine and optimize interactions with LLMs.
- Collaborate in High-Level Designs (HLDs) and Low-Level Designs (LLDs), ensuring AI solutions are scalable and robust.
- Mentor and lead discussions on best practices in AI development, staying ahead of the curve in AI trends and technologies.
- Ensure the reliability, security, and performance of AI implementations.
- Dive into new AI domains, showing a willingness to explore and master emerging AI technologies.
Qualifications
- Pursuing BE/BS/BTech/ME/MS/MTech in Computer Science, Engineering, or a related field from top-tier universities.
- Relevant Projects/Internship in AI development, with a specific focus on prompt engineering with LLMs like ChatGPT.
- Demonstrated proficiency in programming languages relevant to AI development and a passion for coding.
- Solid understanding of AI principles, machine learning models, and the ability to apply them in creating impactful solutions.
- Knowledge of deep learning for computer vision and (or) NLP
- Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and understanding of deploying AI solutions at scale.
- Knowledge of DevOps practices for AI, including continuous integration and deployment (CI/CD) for AI models.
Good to have
- Practical experience with microservices architecture and serverless computing.
- Contributions to open-source projects or active engagement in AI development communities.
- Experience in working with LLMs and AI technologies beyond prompt engineering.
Benefits
Joining Binocs.co means being part of a groundbreaking journey to redefine the financial landscape with AI-driven innovations. You'll work alongside a team that values creativity, collaboration, and the drive to make a difference. We offer a dynamic work environment, competitive compensation, and the opportunity to be at the forefront of AI application in fintech.
Job Description for Business Development
We are seeking an experienced and dynamic Business Development to join our team in the Furniture/Fixture Retail Industry. The ideal candidate will have 3 to 4 years of relevant experience and a proven track record in sales and business development. This role will focus on identifying new business opportunities, building relationships with key stakeholders, and driving revenue growth.
Key Responsibilities:
- Identify and target potential clients within the Furniture, Fixture Retail sectors.
- Develop and implement strategies to acquire new business and expand the company’s market presence.
- Create detailed business development plans, set objectives, and track progress against targets.
- Drive sales efforts to meet and exceed revenue goals.
- Prepare and deliver compelling sales presentations and proposals tailored to client needs.
- Negotiate contracts, pricing, and terms with clients to secure profitable deals.
- Build and maintain strong, long-lasting relationships with existing and potential clients.
- Understand client needs and work closely with internal teams to provide tailored solutions.
- Act as the main point of contact for client inquiries, ensuring high levels of client satisfaction.
- Conduct market research to identify industry trends, competitor activities, and emerging opportunities.
- Analyze market data to understand customer needs and preferences, and adapt strategies accordingly.
- Monitor industry developments and suggest innovative ideas to stay ahead of the competition.
- Work closely with the design, production, and operations teams to ensure smooth project execution.
- Collaborate with marketing to develop promotional materials and campaigns that support business development efforts.
- Maintain accurate records of sales activities, client interactions, and business development progress.
- Prepare regular reports and presentations for management, highlighting achievements, challenges, and future strategies.
Key Skills and Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3 to 4 years of experience in Business Development or Sales within the Furniture, Fixture Retail Industry, advertisement industry, event management industry.
- Proven track record of achieving sales targets and driving revenue growth.
- Strong negotiation, communication, excel and presentation skills.
- Excellent relationship-building abilities with a client-focused approach.
- Ability to work independently and as part of a team, with strong organizational skills.
1.Outbound calls
2.Product/Service Knowledge
3.Lead Generation
4. Relationship Building
5. Sales Pitch
6.CRM Management
7.Follow Up
8.Collaboration
- Specialized in architectural knowledge/experience in Tosca
- Hands on experience to support operational stuff on Tosca
- Needs to be an SME who will lead and guide rest of the resources on the project
- Needs to come up with solutions, strategic thoughts and efficiencies for Tosca implementation
- Willingness to find answers and resolutions
- Good Communications Skills
What you will do:
- Developing a clear product strategy and the product roadmap for the company's Connect business
- Working closely with the engineering team to guide and drive the roadmap
- Developing appropriate planning, prioritization, and release management processes in tandem with business, engineering, and other leads
- Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication. (both internally and with customers)
- Owning the product metrics driving scale, efficiency and experience
- Working closely with business to build the growth roadmap
Desired Candidate Profile
What you need to have:- B.E./B.Tech and/or MBA
- At least 6 years of product management experience where you have played a significant role in the creation of new products or had end-to-end ownership of a product
- B2C product management experience, preferably in consumer tech startups
- A strong technical background, enabling meaningful contribution to technically-driven features
- Previous development experience in some form is required
- Strong communication skills
- Product Mindset with a design first thinking
- Agility and endurance
- Awareness of latest industry trends
We are looking for candidates who are smart and ambitious. The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationships and maintaining existing ones. There will be Performance based incentives for those who are self driven and motivated to achieve results and grow with us.
Qualifications
-
Bachelor's degree 3+ years in Business, Sales, Marketing or Technology
-
Minimum of 6 months - 2 year+ experience in sales, business development or similar role
-
Experience in full sales cycle including deal closing
-
Demonstrated sales success
-
Strong negotiation skills
-
Strong written and verbal communication and presentation skills
-
Proficient in working on excel, powerpoint, googlesheets
-
Knowledge of generating leads through LinkedIn, Twitter and others
-
Experience in international sale and IT services would be preferred
Responsibilities
-
Build relationships with prospective clients
-
Oversee the sales process to attract new clients.
-
Work with senior team members to identify and manage risks
-
Research and identify new market opportunities
-
Attending networking events to attract and retain clients
-
Developing and executing sales and marketing strategies to grow business
-
Prepare and deliver pitches to potential investors
-
Analyze market and establish competitive advantages
-
Track metrics to ensure targets are hit
-
Foster a collaborative environment within the organisation
Python
Go Programming (Golang)
JenkinsCloud native technologies - Kubernetes (EKS, GKE, AKS), AWS ECS, Helm, CircleCI, Harness, Severless platforms (AWS Fargate etc.)
Infrastructure as Code tools - Terraform, CloudFormation, Ansible
Scripting - Python, Bash
Desired Skills & Experience:
Projects/Internships with coding experience in either of Javascript, Python, Golang, Java etc.
Hands-on scripting and software development fluency in any programming language (Python, Go, Node, Ruby).
Basic understanding of Computer Science fundamentals - Networking, Web Architecture etc.
Infrastructure automation experience with knowledge of at least a few of these tools: Chef, Puppet, Ansible, CloudFormation, Terraform, Packer, Jenkins etc.
Bonus points if you have contributed to open source projects, participated in competitive coding platforms like Hackerearth, CodeForces, SPOJ etc.
You’re willing to learn various new technologies and concepts. The “cloud-native” field of software is evolving fast and you’ll need to quickly learn new technologies as required.
Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.
B.E/B.Tech/M.Tech or equivalent experience.
Responsibilities:
- Interact & Interview Chairperson of college or university.
- Featured & Research oriented articles about the Education System.
- Interview of famous personalities from the educational industry.
- Stories of success from leading professionals.
Requirements:
- Proven working experience as a Reporter.
- Portfolio of published articles.
- Computer proficiency (MS Office, digital editing, web search, databases)
- Excellent communication, lobbying, and active listening skills.
- Good hold in education industry persons.
- Bachelors degree in journalism or mass communications.
Contact Details:
Website : www.educationasia.in
Android Development
iOS App Development
React Native
Angular (2+)
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Full Stack Developer - Averlon