Position Responsibilities
● Answer technical support phone calls on software/hardware.
● Respond in writing via email to cases entered into an online self service portal.
● Gather and document all information pertaining to a customer issue into a case ticket, respond to new cases within established timeframes, manage caseload and provide updates to customers with open cases, effectively troubleshoot assigned cases and identify those that need escalation to Senior Analysts.
● Accurate gathering of data, should a call not be resolved during the initial phone call, it is imperative that the case have the entire details of the issue and suggested recommendations for resolution. If a caller requires additional support of the issue, all pertinent information should be captured for the next analyst.
● Escalates design, reliability, and maintenance problems to the Technical Support Team Lead / Product Manager.
● Being proactive and taking the initiative are keys to success. Utilization of slow business periods to train on software functions identified by the Technical Support Team Lead is essential.
● Follows internal escalation path, involving other departments when needed, documenting each call for ease of escalation.
● Periodic Installation and Training of software/hardware for clients via remote connection.
Position Requirements
● Able to work patiently with end-users of both a technical and non-technical background.
● Strong team player and solution oriented.
● Ability to negotiate alternatives, know when to escalate a problem, or when to ask for assistance in dealing with the various problems reported.
● Strong English communications skills, both verbal and written. Must communicate effectively and establish customer rapport quickly while complying with established support processes and procedures.
Knowledge and Skill Requirements
● Proficiency with Microsoft Windows Operating Systems: 7, Server 2003, Server 2008, Server 10, 11 (x32 & x64)
● Basic Working knowledge of PC networking, including Network+
● Familiarity with PC remote control software.
● Familiarity with google workspace, including docs, sheets, gmail
● Good analytical problem solving skills.
● Experience with the standard MS Office suite, including MS Word, Excel and Access.
● Experience with iPadOS, iOS, MacOS, Android
Shubham Vishwakarma
Full Stack Developer - Averlon
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urpose
At Better, we are working hard to be the world's most loved skill learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Founders/Team
We are a team that is maniacally customer obsessed & building products that consumers love. -Subramanya Sharma (Subba), was recently CPO & CMO @ Cleartrip helping build one of the most loved consumer companies in the region. He was also instrumental in taking Cleartrip global (8 countries) & create global high quality products in an increasingly flat world.
-Kunal Sarkar (kunal) was recently Founder & CEO @ Lumosity, a global brain training product & is based in San Francisco. He is passionate about edtech & the holistic learning space.
We want to recreate the magic, and build the same customer obsession & product culture here. What is it like working at Better?http://bit.ly/3rjTllO"> Find out more on what we love, how we build products & books we dig.
Brand:http://pixical.com"> pixical.com
Funding Status
- Better Ed is backed by a top-tier VC firm.
Performance Marketer
About the role
- Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
- Experiment and test campaigns. You’ll design and execute on testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
- Analyze, assess performance, and iterate. You’ll analyze performance results, and make recommendations for decisions across spend, targeting, bidding, creative, landing pages, and more.
- Partner and collaborate cross-functionally. You are highly collaborative in your approach, and work closely with your counterparts across design, engineering, growth, and product.
- Be a leader in your craft. You’ll stay abreast of industry best practices, channels, strategies, and identify new opportunities for growth.
- As the senior most member of the Marketing and Growth team, you'll be expected to setup repeatable processes and helping us scale the function as we grow
- Problem solve some of the best consumer marketing problems on a global scale
What are we looking for?
- 5+ years working in the marketing or growth function, preferably in a startup.
- Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
- Hands on experience in Google Adwords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
- Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web based marketing (we use app mostly for engagement, and most of our customers convert on the web - both desktop & mweb)
- You are a self-starter and can make decisions on your feet with minimal supervision, end-to-end ownership to drive outcomes.
- You possess deep customer empathy and love getting your hands dirty with data
- We are location agnostic, but in the same time zone (India). We have a small garden office @ Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- You are somebody who shares the same http://bit.ly/3rjTllO">ethos.
Bonus.
- You have interests outside work, in art, music, cooking, dance or any other similar skill.
What is our interview process?
- An initial 30 min call to understand each other at a high level.
- Work on a case study or assignment together to ensure a good match.
AngularJS (1.x)
Javascript
React.js
jQuery
HTML/CSSJob Role :
o Experience in Front-end web development using JavaScript jQuery,Angular, HTML5, CSS
o Responsible for handling end to end design & execution of all product web interfaces
o Develop new user-facing features & build reusable code and libraries for future use Work closely on UI/UX designs and back end engineers to implement versatile front-end solutions to web development problems
o Design, development, integration, delivery of different UI side modules of the product
o Develop and enhance modular, multilingual, cross-browser front-end applications using Angular, HTML, CSS, JavaScript, XML, JSON, etc.
o Experience in making responsive layouts
o Experience developing in Agile development processes
o Work closely with product management, customer support and SQA to continuously evolve and innovate the product.
o Involvement in the full development life cycle of projects. Working as a part of a team as well as on your own initiative
o Facilitate in the decision-making processes with team members both in terms of new system development and enhancement to current systems
o Experience of full software development life cycle and Agile Strong verbal & written skills required to interact with global teams. Highly motivated, analytical thinking individual
o Since this role involves working closely with users, the ideal candidate would have Knowledge of Relational database/SQL
o Ability to multi-task and work against deadlines/priorities
o Sense of ownership and desire to take on an expanded role over time. Eager to work with new technologies and apply them towards enterprise-level data solutions
o Capable of working with a global team and thriving in a team development environment. Advanced problem-solving skills and the ability to deal with real world business issues
Job Description
We are seeking a seasoned DevOps Architect to join our dynamic team. The ideal candidate should possess a deep understanding of DevOps principles, system design, and architecture, with a focus on creating robust and scalable infrastructure solutions through automation. This role requires a candidate with hands-on experience in development, testing, and deployment processes. Additionally, the candidate should have a minimum of 5 years of experience in DevOps operations and should be proficient in team management, coordination, problem-solving, troubleshooting, and technical expertise.
About the company:
A rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.
Location: Prabhadevi, Mumbai
Key Responsibilities:
- System Design and Architecture: Develop robust and scalable system designs that align with business requirements and industry best practices.
- Automation: Implement automation solutions to streamline processes and enhance system reliability.
- Development, Testing, and Deployment: Oversee the entire software development lifecycle, from code creation to testing and deployment.
- Coordination and Issue Resolution: Collaborate with cross-functional teams, resolve technical issues, and ensure smooth project execution.
- Troubleshooting: Apply your technical expertise to diagnose and resolve complex system issues efficiently.
- Interpersonal Skills: Communicate effectively with team members, stakeholders, and management to ensure project success.
- Ecommerce (B2C) Expertise: Bring in-depth knowledge of Ecommerce (B2C) operations to tailor DevOps solutions to our specific needs.
- Infrastructure Automation: Design and implement infrastructure automation tools and workflows to support CI/CD initiatives.
- CI/CD Pipeline Management: Build and operate complex CI/CD pipelines at scale, ensuring efficient software delivery.
- Cloud Expertise: Possess knowledge of handling GCP/AWS clouds, optimizing cloud resources, and managing cloud-based applications.
- Cybersecurity: Ensure that systems are safe and secure against cybersecurity threats, implementing best practices for data protection and compliance.
Requirements
Qualifications:
- Bachelor's degree in Computer Science or related field (Master's preferred).
- Minimum 5 years of hands-on experience in DevOps operations.
- Has worked to ensure system reliability, scale & performance in high growth environments.
- Experienced in designing and implementing scalable and robust IT solutions.
- Strong technical background and proficiency in DevOps tools and practices.
- Experience with Ecommerce (B2C) platforms is mandatory.
- Excellent team management, coordination, and interpersonal skills.
- Proficiency in troubleshooting and issue resolution.
- Familiarity with the latest open-source technologies.
- Expertise in CI/CD pipeline management.
- Knowledge of GCP/AWS cloud services.
- Understanding cybersecurity best practices.
Benefits
- Group Mediclaim cover 2.5 L sum assured (Employee + Spouse + 2 Children) & Group Personal Accident – 5 L sum assured.
- Rewards & Recognition programmes
Skill Name: ETL Automation Testing
Location: Bangalore, Chennai and Pune
Experience: 5+ Years
Required:
Experience in ETL Automation Testing
Strong experience in Pyspark.
AngularJS (1.x)
Angular (2+)HTML/CSSJavascriptJob description:-
- Strong experience of Angular along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
- Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
- Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application.
NodeJS (Node.js)React.js
Amazon Web Services (AWS)
MongoDB
.NET
C#Exp -5+Yrs
ASP DOT NET CORE DEVELOPER
Job Location- Vikhroli
We are looking for a passionate .NET Core Web Application Developer with a strong fundamental hands-on experience of C#, .Net Core and SQL.
Technical skills:
Experience in building multi-user .NET web applications using n-tier Architecture.
Expertise in Object oriented development experience (OOPS, Design Patterns, SOLID Principals) is a must.
At least 2 years in Web API, OData, Web Services and Entity Framework.
Good experience in ASP.NET, C#, Web Services and OOD concepts.
Strong javascript, jquery and css experience.
Good design skills using n-tier architectures (scalability, multithreading, caching, business & data layers) or SOA based application.
Should possess excellent MS SQL database skills, ability to write stored procedures, functions, triggers, SQL jobs, etc.
Excellent Debugging skills
Qualification: Bachelor Degree.
Key Responsibilities:
Understand existing Web applications & develop and maintain .NET Web applications.
Deliver within specified timelines and up to expected quality standards.
Enhance Web applications as per requests.
Perform root cause analysis to address issues reported.
Liaise with peers, if required, and coordinate with other teams (DB, Testing, Front-end) to ensure timely and qualitative delivery.
Java
Spring BootAt least 2-3 years of experience as a java developer and 2-3 years of experience in java application development Experience with spring boot, micro services development.
Experience creating & consuming Rest APIs Experience with core java, Java 8, spring, spring boot, micro services, Restful web services Experience with multithreading, collections, design patterns Experience in Java 8 or above Cloud experience mentioning the specific cloud needs to be included CI/CD experience using specific tools needs to be included Salary Range- upto 10LPA
Preferred- Immediate Joiners
Job Location - Airoli, Maharashtra
PostgreSQL
PythonWhat is the role?
You will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. You will be responsible for the functional/technical track of the project
Key Responsibilities
- Develop and automate large-scale, high-performance data processing systems (batch and/or streaming).
- Build high-quality software engineering practices towards building data infrastructure and pipelines at scale.
- Lead data engineering projects to ensure pipelines are reliable, efficient, testable, & maintainable
- Optimize performance to meet high throughput and scale
What are we looking for?
- 4+ years of relevant industry experience.
- Working with data at the terabyte scale.
- Experience designing, building and operating robust distributed systems.
- Experience designing and deploying high throughput and low latency systems with reliable monitoring and logging practices.
- Building and leading teams.
- Working knowledge of relational databases like Postgresql/MySQL.
- Experience with Python / Spark / Kafka / Celery
- Experience working with OLTP and OLAP systems
- Excellent communication skills, both written and verbal.
- Experience working in cloud e.g., AWS, Azure or GCP
Whom will you work with?
You will work with a top-notch tech team, working closely with the architect and engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company
We are
We strive to make selling fun with our SaaS incentive gamification product. Company is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Company turbocharges an entire salesforce. Company also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward
If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
What you will do:
- Bridging the gap between end-users and business team
- Gap Analysis for the entire process life cycle to streamline the TAT
- Data Analysis for the marketing campaigns, loan disbursement and ad-hoc search engine optimization lead management
- Liasioning with the customer service team to help resolve any borrower queries
- Working with Inside Sales, Customer Service, and Operations Teams to facilitate a smooth working between the stakeholders in all modes of communication
Desired Candidate Profile
What you need to have:- Graduation from Tier- 1/Tier- 2 institute
- 1.5 to 2 years of experience in a multi-stakeholder environment building relationships with internal and external stakeholders in fin-techs, banking, or broader financial services
- Experience in data analysis (Dashboards)
- Good problem articulation & problem-solving skills
- Advanced knowledge in MS Excel and PowerPoint
- Good presentation and communications skill
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon