Technical Support Engineer

Hands-on experience in leading R2R function for US based Company, Restaurant Accounting. · Should have experience in R365, US GAAP accounting and Financial Statement preparation. · Should be able to lead client meetings, Business review calls. · Work with US counterparts in driving key process initiatives. · Manage and publish daily, weekly, and monthly performance scorecards. · Manage and own the process SLAs agree with client. · Able to interpret Financial Statements to help Executive team to make decisions. · Conduct, monthly, quarterly, and annual one-on-one with team and perform the year end appraisal and performance management. · Should be an Individual contributor. · Managing client experience. · Team management skills. · Subject Matter Expert.

B Com Graduate with 7-8 years of work experience having 3-5 years of team and client management experience. • Strong analytical skills and problem-solving skills. • Proactive, takes initiative, self-motivated, team player. • Strong stakeholder management and interpersonal skills. • Extensive understanding of financial trends both within the company and general market patterns. • Business acumen, Analytical approach, understanding of general business development and operations. • Prior experience in similar BPO/Shared Service Function of MNC. • Should have experience in US Accounting. • Should have excellent communication skills and client interaction experience. • Maintain general ledger, post transactions in R365. • Strong willingness to learn and grow. • Should be willing to work in US Shifts. • Can join immediately. • Should work from Office.

Experience:

Should have a minimum of 10-12 years of Experience.

Should have experience on Product Development/Maintenance/Production Support experience in a support organization

Should have a good understanding of services business for fortune 1000 from the operations point of view

Ability to read, understand and communicate complex technical information

Ability to express ideas in an organized, articulate and concise manner

Ability to face stressful situation with positive attitude

Any certification in regards to support services will be an added advantage

Education: BE, B- Tech (CS), MCA

Location: India

Primary Skills:

Hands on experience with OpenStack framework. Ability to set up private cloud using OpenStack environment. Awareness to various OpenStack services and modules

Strong experience with OpenStack services like Neutron, Cinder, Keystone, etc.

Proficiency in programming languages such as Python, Ruby, or Go.

Strong knowledge of Linux systems administration and networking.

Familiarity with virtualization technologies like KVM or VMware.

Experience with configuration management and IaC tools like Ansible, Terraform.

Subject matter expertise in OpenStack security

Solid experience with Linux and shell scripting

Sound knowledge of cloud computing concepts & technologies, such as docker, Kubernetes, AWS, GCP, Azure etc.

Ability to configure OpenStack environment for optimum resources

Good knowledge of security, operations in open stack environment

Strong knowledge of Linux internals, networking, storage, security

Strong knowledge of VMware Enterprise products (ESX, vCenter)

Hands on experience with HEAT orchestration

Experience with CI/CD, monitoring, operational aspects

Strong experience working with Rest API's, JSON

Exposure to Big data technologies ( Messaging queues, Hadoop/MPP, NoSQL databases)

Hands on experience with open source monitoring tools like Grafana/Prometheus/Nagios/Ganglia/Zabbix etc.

Strong verbal and written communication skills are mandatory

Excellent analytical and problem solving skills are mandatory

Role & Responsibilities

Advise customers and colleagues on cloud and virtualization topics

Work with the architecture team on cloud design projects using openstack

Collaborate with product, customer success, and presales on customer projects

Participate in onsite assessments and workshops when requested 

Provide subject matter expertise and mentor colleagues

Set up open stack environments for projects

Design, deploy, and maintain OpenStack infrastructure.

Collaborate with cross-functional chapters to integrate OpenStack with other services (k8s, DBaaS)

Develop automation scripts and tools to streamline OpenStack operations.

Troubleshoot and resolve issues related to OpenStack services.

Monitor and optimize the performance and scalability of OpenStack components.

Stay updated with the latest OpenStack releases and contribute to the OpenStack community.

Work closely with Architects and Product Management to understand requirement

should be capable of working independently & responsible for end-to-end implementation

Should work with complete ownership and handle all issues without missing SLA's

Work closely with engineering team and support team

Should be able to debug the issues and report appropriately in the ticketing system

Contribute to improve the efficiency of the assignment by quality improvements & innovative suggestions

Should be able to debug/create scripts for automation

Should be able to configure monitoring utilities & set up alerts

Should be hands on in setting up OS, applications, databases and have passion to learn new technologies

Should be able to scan logs, errors, exception and get to the root cause of the issue

Contribute in developing a knowledge base on collaboration with other team members

Maintain customer loyalty through Integrity and accountability

Groom and mentor team members on project technologies and work

At least 3 years' experience as a Node.js developer.

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

Mandatory experience in MongoDB and MySql.

Knowledge of front-end technologies such as HTML5 and CSS3.

Superb interpersonal, communication, and collaboration skills.

Exceptional analytical and problem-solving aptitude.

 1.Experience in proper MERN Stack

 2.In depth knowledge of Node JS, Angular JS, MongoDB 

 3.Experience in implementing applications using AngularJS.

 4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS 

 5.Javascript experience both on client as well as on server side

 6.Experience with MVC and MVVM design patterns

 7.Good experience with multiple third party API's integration

 8.Experience in MongoDB scaling and optimization

 9.Experience with cloud technologies AWS Lambda & EC2 setup

 10.Experience in creating RESTful based web services in JSON & XML

 11.PLUS to have additional experience in Angular 2+/

 12.Added experience in MySQL optimisation would be a great plus 

 13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently

Experience:

The candidate should have about 2+ years of experience with design and development in Java/Scala. Experience in algorithm, data-structure, database and distributed System is mandatory.

Required Skills:

Mandatory: -

1. Core Java or Scala
2. Experience in Big Data, Spark
3. Extensive experience in developing spark job. Should possess good Oops knowledge and be aware of enterprise application design patterns.
4. Should have the ability to analyze, design, develop and test complexity of spark job.
5. Working knowledge of Unix/Linux.
6. Hands on experience in Spark, creating RDD, applying operation - transformation-action

Good To have: -

1. Python
2. Spark streaming
3. Py Spark
4. Azure/AWS Cloud Knowledge of Data Storage and Compute side

Job Description
Lead Machine Learning (ML)/
NLP Engineer
5 + years of experience

About Contify
Contify is an AI-enabled Market and Competitive Intelligence (MCI)
software to help professionals make informed decisions. Its B2B SaaS
platform helps leading organizations such as Ericsson, EY, Wipro,
Deloitte, L&T, BCG, MetLife, etc. track information on their competitors,
customers, industries, and topics of interest by continuously monitoring
over 500,000+ sources on a real-time basis. Contify is rapidly growing
with 185+ people across two offices in India. Contify is the winner of
Frost and Sullivan’s Product Innovation Award for Market and
Competitive Intelligence Platforms.

The role
We are looking for a hardworking, aspirational, and innovative
engineering person for the Lead ML/ NLP Engineer position. You’ll build
Contify’s ML and NLP capabilities and help us extract value from
unstructured data. Using advanced NLP, ML, and text analytics, you will
develop applications that will extract business insights by analyzing a
large amount of unstructured text information, identifying patterns, and
by connecting the events.
Responsibilities:
You will be responsible for all the processes from data collection, and
pre-processing, to training models and deploying them to production.
➔ Understand the business objectives; design and deploy scalable
ML models/ NLP applications to meet those objectives
➔ Use of NLP techniques for text representation, semantic analysis,
information extraction, to meet the business objectives in an
efficient manner along with metrics to measure progress
➔ Extend existing ML libraries and frameworks and use effective text
representations to transform natural language into useful features
➔ Defining and supervising the data collection process, verifying data
quality, and employing data augmentation techniques
➔ Defining the preprocessing or feature engineering to be done on a
given dataset
➔ Analyze the errors of the model and design strategies to overcome
them
➔ Research and implement the right algorithms and tools for ML/
NLP tasks
➔ Collaborate with engineering and product development teams
➔ Represent Contify in external ML industry events and publish
thought leadership articles

Desired Skills and Experience
To succeed in this role, you should possess outstanding skills in
statistical analysis, machine learning methods, and text representation
techniques.
➔ Deep understanding of text representation techniques (such as n-
grams, bag of words, sentiment analysis, etc), statistics and
classification algorithms
➔ Hand on experience in feature extraction techniques for text
classification and topic mining
➔ Knowledge of text analytics with a strong understanding of NLP
algorithms and models (GLMs, SVM, PCA, NB, Clustering, DTs)
and their underlying computational and probabilistic statistics
◆ Word Embedding like Tfidf, Word2Vec, GLove, FastText, etc.
◆ Language models like Bert, GPT,  RoBERTa, XLNet 
◆ Neural networks like RNN, GRU, LSTM, Bi-LSTM
◆ Classification algorithms like LinearSVC, SVM, LR
◆ XGB, MultinomialNB, etc.
◆ Other Algos- PCA, Clustering methods, etc
➔ Excellent knowledge and demonstrable experience in using NLP
packages such as NLTK, Word2Vec, SpaCy, Gensim, Standford
CoreNLP, TensorFlow/ PyTorch.
➔ Experience in setting up supervised & unsupervised learning
models including data cleaning, data analytics, feature creation,
model selection & ensemble methods, performance metrics &
visualization
➔ Evaluation Metrics- Root Mean Squared Error, Confusion Matrix, F
Score, AUC – ROC, etc
➔ Understanding of knowledge graph will be a plus


Qualifications
➔ Education: Bachelors or Masters in Computer Science,
Mathematics, Computational Linguistics or similar field
➔ At least 4 years' experience building Machine Learning & NLP
solutions over open-source platforms such as SciKit-Learn,
Tensorflow, SparkML, etc
➔ At least 2 years' experience in designing and developing
enterprise-scale NLP solutions in one or more of: Named Entity
Recognition, Document Classification, Feature Extraction, Triplet
Extraction, Clustering, Summarization, Topic Modelling, Dialog
Systems, Sentiment Analysis
➔ Self-starter who can see the big picture, and prioritize your work to
make the largest impact on the business’ and customer’s vision
and requirements
➔ Being a committer or a contributor to an open-source project is a
plus

Note
Contify is a people-oriented company. Emotional intelligence, therefore,
is a must. You should enjoy working in a team environment, supporting
your teammates in pursuit of our common goals, and working with your
colleagues to drive customer value. You strive to not only improve
yourself, but also those around you.

• Work on creating high-quality content for the company’s clients as well as inhouse brands, in various formats
• Spot story ideas within the company, conduct interviews, and write stories and blogs based on them
• Learn how to use various inbound and account-based marketing methodologies to deliver marketing goals 
• Work with marketing tools and technologies to ensure that content is created and amplified to generate the goals decided upon
• Work with marketing heads and CEOs and be part of the strategizing and ideation
• Work on B2B content marketing strategies for companies
• Be accountable for the results your content is generating

Here’s what we are looking for:

• Good understanding of business and marketing
• Flair for business writing and a sharp eye for editing
• B2B writing experience of 1+ years
• Exceptional written and spoken English
• Self-driven, responsible, team player, sincere, results-oriented
• Should be good in communication