Technical Support Engineer

REQUIRED SKILLS:

GTM STRATEGY & PRODUCT POSITIONING

MANDATORY CRITERIA:

1. Must have 3+ years of B2B product marketing experience, preferably in SaaS/tech.
2. Must have strong GTM (Go-To-Market) strategy ownership for product/feature launches.
3. Must have deep understanding of B2B SaaS products, sales cycles, and subscription models.
4. Must have strong product positioning, messaging, and storytelling skills for global markets.
5. Must have experience with HubSpot for automation, email, and WhatsApp campaigns.
6. Must be highly analytical, with proven expertise in Google Analytics 4 (GA4) for performance & ROI tracking.
7. Must have experience designing localized, multi-Country marketing strategies.
8. Must be proficient in creating sales enablement content (product decks, case studies, battle cards).
9. Must be able to collaborate effectively with Product, Sales, and Customer Success teams.

DESCRIPTION:

Organizational Overview:

• The company is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
• With more than 480+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. 
• We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, Mexico, and counting.

Profile Overview:

• We are looking for a strategic and creative Product Marketing Manager to lead product positioning, messaging, and go-to-market strategies across multiple international markets — including India, Thailand, Philippines, USA, Mexico, and Africa.
• The ideal candidate will have a deep understanding of B2B SaaS products, strong storytelling skills, and the ability to tailor marketing strategies for diverse global audiences. This role requires a balance of analytical thinking, creative execution, and cross-functional collaboration to directly drive product adoption, engagement, and market growth and revenue acceleration.

Roles & Responsibilities:

• Lead the development and execution of global Go-To-Market (GTM) strategies for new feature releases and products, ensuring localized alignment.
• Conduct in-depth market, competitor, and customer research to develop and continuously refine compelling, differentiated product positioning and messaging.
• Own the localization of messaging and campaigns, collaborating with regional teams to ensure cultural relevance and maximum impact across target international markets.
• Design and execute performance-driven marketing funnels and digital campaigns aimed at driving qualified lead generation, pipeline acceleration, and customer nurturing for reducing churn & generating cross sell opportunities.
• Serve as the voice of the customer and the market expert, fostering deep collaboration across Product, Sales, and Customer Success teams for successful GTM execution.
• Develop high-impact sales enablement materials (e.g., product decks, battle cards, case studies) and compelling customer-facing content.
• Manage and optimize marketing automation efforts within HubSpot to execute targeted email, WhatsApp campaigns and monitor conversion performance.
• Apply a data-driven approach, leveraging Google Analytics 4 (GA4) and other tools to measure campaign ROI, user behavior, and continuously optimize conversion paths.
• Oversee the design direction and creation of core marketing materials, ensuring brand consistency and visual appeal.

Key Competencies:

• Strategic GTM Leadership: Demonstrated ability to develop and execute sophisticated, data-backed Go-to-Market strategies that drive product adoption and revenue.
• Global Positioning & Storytelling: Exceptional skill in crafting differentiated product positioning, compelling messaging, and localized content for diverse international B2B audiences.
• B2B SaaS Expertise: Deep understanding of the B2B sales cycle, SaaS subscription models, and how product marketing supports pipeline acceleration.
• Analytical & Data-Driven Mindset: Proficiency in interpreting marketing and product usage data to derive actionable insights and measure performance (ROI).
• Cross-Functional Collaboration: Strong interpersonal and communication skills to effectively align and influence stakeholders across Product, Sales, and Creative teams globally.

REQUIREMENTS:

• 5+ years of proven experience in B2B product marketing (preferably in SaaS or tech).
• Proficiency in HubSpot, Photoshop, and Canva.
• Strong analytical skills with experience using Google Analytics 4 (GA4).
• Ability to manage multiple projects in a fast-paced, collaborative environment.
• Excellent command of written and verbal English.
• Bonus: Familiarity with design or prototyping tools such as Figma. 

Quality Engineer is responsible for planning, developing, and executing tests for CFRA’s financial software. The responsibilities include designing and implementing tests, debugging and defining corrective actions. The role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests to ensure software runs efficiently and meets client needs, while at the same time being cost-effective. You will be part of CFRA Data Collection Team responsible for collecting, processing and publishing financial market data for internal and external stakeholders. The team uses a contemporary stack in the AWS Cloud to design, build and maintain a robust data architecture, data engineering pipelines, and large-scale data systems. You will be responsible for verifying and validating all data quality and completeness parameters for the automated (ETL) pipeline processes (new and existing).

Key Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Identify, record, document thoroughly and track bugs
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams to identify system requirements and develop testing plans
• Investigate the causes of non-conforming software and train users to implement solutions
• Stay up-to-date with new testing tools and test strategies

Desired Skills

• Proven work experience in software development and quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with automated testing tools
• Acute attention to detail
• Experience working in an Agile/Scrum development process
• Excellent collaboration skills

 Technical Skills

• Proficient with SQL, and capable of developing queries for testing
• Familiarity with Python, especially for scripting tests
• Familiarity with Cloud Technology and working with remote servers

Sharepoint Developer

Job Description

• Meeting with the client and internal team to review website and application requirements.
• Setting up project completion timelines with client and tracking it to closure.
• Configuring the company SharePoint systems to specified requirements.
• Developing new web components using XML, .NET, SQL, and C#.
• Designing, coding, and implementing scalable applications.
• Extending SharePoint functionality with forms, web parts, and application technologies.
• Testing and debugging code, troubleshooting software issues.
• Reviewing website interface and software stability.
• Maintaining and updating SharePoint applications.
• Prepare Solution Design Documentation of projects.
• Providing systems training to staff and customers.

• Reporting - Dashboard, Growth Report, All Project Reports MTD, QTD, YTD wise
• Collect the Data from Project Team to analyze it daily or monthly basis
• Expertise in MS Office and Report Generation
• Work very closely with teams across delivery locations and client
• SharePoint and VBA skills
• To be willing to work in US shifts
• Perform requisite MIS (Count sheets, internal & external reporting)
• Adhere to reasonable operational requests from the management
• Expert in managing new SharePoint sites with approval workflow and maintenance of the existing sites.
• High-level coding skills.
• Ability to solve complex software issues.
• Detail orientated.
• Self-motivated.

We are currently hiring for a Full Stack MuleSoft Developer role for one of our leading clients in the Insurance domain. This is a contractual position (1+ year duration) that offers an exciting opportunity to work on high-impact integration projects using the latest technologies.

Please find the key details below:

🔹 Role: Full Stack MuleSoft Developer

🔹 Experience: 4+ Years

🔹 Employment Type: Contract

🔹 Location: Hybrid / Remote initially

💡 Full Stack MuleSoft Developer

Preferably Insurance Domain

• Candidate with 4+ years of experience with required skillset
• MuleSoft Anypoint Platform: Proficiency in using MuleSoft's integration platform, including design, development, and deployment of APIs and integrations preferred.
• Java, SpringBoot, JSP, Hibernate, Tomcat
• API Design and Development: Experience with RESTful and SOAP web services, as well as API design best practices. OpenAPI knowledge will be an advantage
• Integration Patterns: Knowledge of various integration patterns, including real-time and batch processing.
• Data Transformation: Familiarity with data transformation and mapping between different formats (JSON, XML, etc.).
• Cloud Technologies: Experience with cloud platforms (e.g., AWS, Openshift, Azure) and deployment of integrations in cloud, on-premise, and hybrid environments.
• DevOps Practices: Understanding of CI/CD processes, automation, and tools related to code deployment and version control (e.g., Maven, Jenkins, Git).
• Monitoring and Logging: Familiarity with monitoring tools and techniques for performance tuning and troubleshooting (e.g., Dynatrace, Splunk).
• In addition to your Integration technical expertise, you'll also liaise with architects, analysts, and developers to ensure that all deliverables are supported by the correct architectural implementation.
• Contribute and assist the team lead towards development of the backlogs, producing delivery plans as part of backlog of various initiatives. Contributes towards development of robust ways of working, including implementation of Agile practices.
• Help create an innovative, creative, and fun team culture, capable of developing advanced technologies
• 
  

Primary Skills:

.Net/.Net Core, C#, OOPS and SQL Server as a key technology, which covers frontend and backend work. Knowledge of DevOps (building and deployment) and the Cloud is nice to have.

Roles & Responsibilities

Participate in requirements analysis.

Collaborate with internal teams to produce software design and architecture.

Write clean, scalable code using .NET programming languages.

Test and deploy applications and systems.

Revise, update, refactor and debug code.

Improve existing software.

Eligibility

3+ years of experience in building web applications. Passion for building and delivering great software with a strong sense of ownership

Advanced proficiency in C#, very clear OOPS concepts, In-depth knowledge of the .NET framework, ASP.NET, MVC, Web API, REST APIs, OAuth 2.0/ Authentication/ Authorization

Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records

Good to have any scripting(powershell) knowledge, JS based UI Frameworks

Outstanding analytical, problem-solving, and communication skills

Experienced in complex logic designing and implementation

Should have worked in Agile development environment and best practices

Good to have experience in secure development practices

As an Enterprise Security Architect you will join a growing organization to lead a modern enterprise security program. In this role the Architect will have responsibility for identifying, defining, developing, leading security technology strategy across a broad portfolio of IAM, Cloud, End Point, Network, Web security and related technology systems, and the assessment of new and emerging identity technologies at the very large enterprise scale.

As a senior member of the team you will engage and partner with senior leaders across the organization leveraging your extensive background in (managing / delivering / implementing / architecting) security technology combined with expertise in organizational and cross-functional communication to develop strategy, influence roadmaps, solution adoption, champion strategic opportunities / execution plans with the aim to improve security capabilities, reduce risk and position forward looking identity governance and security enhancements

• Responsible for defining an architectural vision and architecture for large complex solutions, which aligns with the enterprise architecture strategy, technology and platform choices

• Describes the solution intent and the associated operating environment, determining the primary systems/subsystems and their interfaces, defining non-functional requirements and architectural runway to support new epics/features and expand into new opportunities

• Ensures the solution is fit for purpose and use by working with stakeholders, vendors/service providers, and evaluating the impact of strategic design decisions

• Contributes to best practices, standard templates, and the architecture roadmap for defined domains.

• Creates endpoint/host, workplace productivity security reference architecture and design patterns for reusability.

• Contributes in the creation of the architecture roadmap of defined domains (Business, Application, Data and Technology) in support of the product roadmap

• Contributes to the development of best practices including standardized templates

• Works across business and technology to create the solution intent and architectural vision for large complex solutions and evolves it based on an emerging backlog

• Works with Product Manager/Owner to plan and prioritize technology focused backlog items for the architecture runway to enable business epics/features and expand into new opportunities

• Clarifies the architecture for the development teams to support implementation, and provides solution options to resolve any architectural impediments

• Performs design and code reviews to ensure all non-functional requirements for a solution are sufficiently met (e.g. security, performance, maintainability, scalability, usability, and reliability)

• The platform security architect must interpret business, technology and threat drivers, and develop practical security roadmaps to deal with these drivers.

• Develop blueprints and procedures to effectively secure company data against accidental or unauthorized modification, destruction or disclosure.

• Create and define the security architectures and roadmaps encompassing cloud architecture, access management, and monitoring.

• Design and develop data security architectures for cloud and cloud/hybrid-based systems.

• Align architectural design technical controls and solutions to industry best practices and guidelines (e.g., NIST CSF, CSA, CIS, OWASP)

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 10+ years of hands-on experience with scoping, sizing, designing, architecting & building IAM solutions across various technologies, or demonstrated ability to meet job requirements through comparable work experience.

• Expert level knowledge of authentication/authorization standards, protocols, and frameworks such as FIDO, OpenID, SAML, OAuth, JWT, CA, X.509, MTLS, etc.

• Technical expertise and experience with Microsoft MFA, SailPoint, CyberArk, ForgeRock, Okta, Ping, Active Directory, Azure Active Directory, AWS, Google Cloud Platform, Microsoft Azure, and IDM integration across domains

• Solid understanding of Cloud concepts and hands on knowledge on Azure/AD or other cloud identity environments.

• Experience designing and implementing security services and tools applied to GCP, Azure and AWS

• Expertise with Data Loss Prevention and CASB strategies and solutions supporting security of critical SaaS solutions such as Office 365, etc.

• Experience with Hybrid cloud architectures and designs

• Must have experience with Internet Application Hosting architectures, best practices and related technologies to effectively protect externally facing applications

• Experience with DevSecOps process, Container technologies (Docker, Kubernetes), API Gateways, and other common web application technologies is preferred

• Strong knowledge of enterprise security concepts/frameworks and products, secure design principles and best practices

• Strong verbal and writing skills to develop technical documentation and presentations

• Experience in leading technical architecture and security design discussions

• Experience managing multiple multi-level stakeholder relationships

• Bachelors in Computer Science, Computer Engineering or related field

“Such other task that Company may assign you time to time”.

PlanetSpark is a global platform that provides Live and asynchronous learning strategies to empower individuals (age 4yrs to 50yrs) with exceptional communication and soft skills. The platform is dedicated to transcending conventional classroom learning and focuses on providing tailored learning strategies that cater to individual needs and schedules. With a dynamic community of over 3,000 skilled educators, PlanetSpark has proudly served over 40,000 learners worldwide.

Role Description

This is a full-time on-site role for a Business Development Associate located in Gurugram. The Business Development Associate will be responsible for generating leads, conducting market research, and making presentations to potential clients. The Business Development Associate will also be responsible for communication with existing clients and maintaining client relationships.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling

65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department's sales goals on a monthly, quarterly and yearly basis (3L revenue per month)

7. "Go the extra mile" to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oriented BDCs in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of Rs.21428 fixed + incentives 5. Post 1L Revenue achievement, you will be entitled for below CTC

India Shift (10:30am to 8:30 pm) - INR 6.6 LPA (4.2LPA Fixed + 2.4 LPA Variable) US/ Canada Shift (8:00pm to 5:00 am) - INR 7.10 LPA (4.83 Fixed + 2.3 LPA

Qualifications

• Strong english communication skills

• Any graduate ( 2018-2024)

• Freshers are also welcome !

• Experience in respected field will be given more importance

Founded in 2012, the leader in digital identity verification technology for Day Zero and beyond. Our predictive analytics platform applies artificial intelligence and machine learning techniques, with trusted online/offline data intelligence from email, phone, address, IP, device, velocity, and the broader internet, to verify identities in real-time. We have more than 400 customers across the financial services, gaming, telecom, and ecommerce industries, including three of the top five banks, seven top 10 issuers, three top MSBs, multiple tier-one payroll providers, the top credit bureau, and over 75 of the largest and most successful fintechs such as Varo Money, Public, Chime, and Stash. We are funded by some of the world's best investors and entrepreneurs including Accel, Scale Venture Partners, Commerce Ventures, Work-Bench, Sorenson, Citi Ventures, Wells Fargo Strategic Capital, Synchrony, MVB Bank, Santander InnoVentures, and Two Sigma Ventures.

Our trophy case includes numerous industry awards and accolades, including being named one of Forbes America’s Best Startup Employers 2021 as well as the Best New Technology Introduced over the Last 12 months – Data and Data Services at the 2020 American Financial Technology Awards (AFTAs), being ranked #70 on Deloitte’s Technology Fast 500™, getting listed as a Gartner Cool Vendor, and winning Finovate’s Award for Best Use of AI/ML, to name a few!

The only way we can further our mission of becoming the single, trusted source of identity verification and eliminating identity fraud is by building the best team on the planet. This is where you come in!

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge

• He has to perform architectural analysis, and he should know how to design enterprise-level systems.
• He should know how to design and simulate tools for the perfect delivery of systems.
• He should know how to design, develop, and maintain systems, processes, procedures to deliver a high-quality service design.
• He has to work with other members of a team and other departments to establish healthy communication and information flow.
• He should know how to deliver a high-performing solution architecture that can support the development efforts of a business.
• He has to plan, design, and configure the most typical business solutions as needed.
• He has to prepare technical documents and other presentations for multiple solutions areas.
• He has to be sure that the best practices for configuration management are carried our as it was needed.
• He has to work on customer specifications, analyze them, and conduct the best product recommendations associated with the platform

Requirements

• AWS Solution Architect 9-10 Years
• Responsible for managing applications on public cloud (AWS) infrastructure.
• Responsible for larger migrations of applications from VM to cloud/cloud-native.
• Responsible for setting up monitoring for cloud/cloud-native-based infrastructure and applications.
• MUST: AWS Solution Architect Professional certification.