Technical Support Engineer

Strong Technical Recruiter profile

Mandatory (Experience 1): Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)

Mandatory (Experience 2): Must have 4+ years of experience in tech recruitment across different tech roles

Mandatory ( Tech Skill 1): Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles

Mandatory (Tech Skills 2): Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions

Mandatory (Tech Skills 3): Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs

Mandatory (Communication): Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions

Mandatory (Company): Product companies

Mandatory (Note): This is an IC role

Role & Responsibilities

• You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly
• You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs
• Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production
• Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs
• Developing software in Rust
• Maintaining and improving existing rust codebases.

Job Title: Senior Full Stack Developer

Employment Type: Full-time

Years of Experience: 4-7 years

Number of Positions: 3

Education: B. Tech, B.E, MSc-IT, MCA degree or equivalent

Work Location: Hyderabad

Mode of Work: Work From Office

Notice Period: Immediate (within 15 days)

On-site Feasibility: Yes

Interview Rounds:

- L1 - HRBP (Virtual Screening)

- L2 - Tech Lead (Virtual)

- L3 - Sr Tech Lead/CEO (Virtual)

- L4 - Managerial Round (CTO) (Virtual)

Interview Panel Availability: Preferably Weekends or after 6 pm weekdays

Working Hours: 11:30 am to 8:30 pm (Monday - Friday)

Hiring for: Product/Client

Role Reporting to: Tech Lead

Required Skills:

- 4+ years of development experience in .NET.

- Proficiency in JavaScript or TypeScript.

- Proficiency in C#, .NET, .NET Core, Entity Framework.

- Solid understanding of software development principles (SOLID).

- Expert in Azure/AWS.

- Understanding of Design Patterns.

- Excellent communication skills.

Good to Have:

- Knowledge of SQL databases.

- Certification in Azure/AWS.

- Strong knowledge of Vue.js.

- 2+ years of development experience in Vue.js or Angular (Version 10 and above) framework.

Roles & Responsibilities:

- Develop new applications including Web APIs, Webjobs, Functions, etc.

- Develop front-end applications using Micro Frontend Architecture.

- Write Unit Tests and Integration Tests to ensure software quality.

- Troubleshoot and debug applications.

- Mentor and train other team members.

- Maintain application performance by identifying and resolving production and development issues, installing updates and patches, and conducting maintenance tasks.

- Provide support for applications by developing utilities, addressing inquiries, and resolving issues.

- Stay updated with the latest technologies and trends by participating in educational opportunities and obtaining relevant certifications.

- Contribute to the achievement of organizational goals by completing assigned tasks and projects effectively.

Employee Benefits:

- Health Insurance (covering spouse and 2 children)

- Provident Fund (PF)

• Job description*

Roles and Responsibilities:

• Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs
• Taking part in training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Desired Candidate Profile:

• Excellent Communication skills with strong command on English Language.
• Ability to multitask, manage time and prioritize
• Good data entry and typing skills
• Good computer skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision making skills
• Comfortable working for Night Shift