Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!
The Amazon Kindle Reader and Shopping Support Engineering team provides production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success
Job responsibilities
- Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Work on operations and maintenance driven coding projects, primarily in Java and C++
- Software deployment support in staging and production environments
- Develop tools to aid operations and maintenance
- System and Support status reporting
- Ownership of one or more Digital products or components
- Customer notification and workflow coordination and follow-up to maintain service level agreements
- Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
- Exposure to iOS (SWIFT) and Android (Native) App support & development
About Amazon India
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world.
Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind.
You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.
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Who We Are:
Founded in 2018, HighLevel Inc. is a B2B SaaS Platform catering to Marketing Agencies. We aim to provide a comprehensive solution for marketing agencies, offering cutting-edge tools and seamless client service. Our diverse clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center/Sales agencies, and freelancers. We serve various niches such as real estate, dental & medical, local businesses, e-commerce, professional, and field services.
Our platform encompasses a wide range of products, including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments, and more. Currently, we support over 20,000 agencies and 300,000 small & medium businesses. Our remote team of 800+ professionals operates across 15 nations.
Who You Are:
The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.
Essential Functions:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; and implementing change.
- Being able to interpret data that translates into action to improve the team.
- Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability.
- Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; and analyzing information and applications.
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes.
- Responsible for providing employees with technical resources; providing technical advice; resolving problems; and disseminating advisories, warnings, and new techniques.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
- Act as an escalation point for high-severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions.
- Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration.
- Be readily available with cameras on throughout the shift to assist customers and team members via Zoom.
Experience/Education/Certifications Required:
- Associate's/ Bachelor's degree or equivalent experience
- 5+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- Leading a results-driven team
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with the team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer-facing communication skills
- Demonstrated data-driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and Excel skills
Language Skills Required Vs. Preferred:
- Fluent in English.
- Demonstrated verbal and written communication skills.
EEO Statement:
At HighLevelwe value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
About Demandbase company
The world’s largest and fastest-growing companies such as Accenture, Adobe, DocuSign and Salesforce rely on Demandbase to drive their Account-Based Marketing strategy and maximize their B2B marketing performance. We pioneered the ABM category nearly a decade ago, and today we lead the category as an indispensable part of the B2B MarTech stack. Our achievements and innovation would not be possible without the driven and collaborative teams here at Demandbase. As a company, we’re as committed to growing careers as we are to building world-class technology.
InsideView helps businesses drive rapid revenue growth by empowering business leaders to discover new markets, target and engage the right buyers, and manage customer data quality. Our AI-based B2B data and intelligence platform delivers the industry’s most relevant and reliable buyer signals and, combined with InsideView’s data expertise and best-in-class customer support, is trusted by the world’s best performing companies.
We believe in the power of technology to deliver business value, and in creating solutions that change the way companies sell and engage with their customers. We take risks in order to develop groundbreaking solutions. We are market savvy and competitive, and ready to transform our industry at this exciting inflection point for the company and the market. We focus on the needs of our customers now, and in the future. We love coming to work every day and are looking for smart, engaged, and fun people to join us.
Our headquarters is located in San Francisco’s vibrant Potrero Hill neighborhood, with additional locations in downtown Austin, Texas, and Hyderabad, Telangana, India.
Job Description: Database Engineer
We are looking for a Database Engineer with 4+ years of experience. We are looking for the ability to optimize, troubleshoot, and ensure high availability of the databases.
Additional desirable skills:
About You
Why Cybernetyx?
- Work on groundbreaking machine vision projects that leverage the latest advancements in AI.
- Join a team of leading experts in machine vision, AI, and machine learning. Competitive salary, exceptional benefits, and flexible work options. Opportunity for continuous learning and development.
- Make a tangible impact in the tech industry and beyond.
About Our Team:
You will be a part of a cutting-edge team that specializes in the development of machine vision-based AI products. Our team is committed to pushing the boundaries of what's possible, delivering solutions that revolutionize various industries.
Your Day-to-Day Role:
- Developing and optimizing vision algorithms in C/C++.
- Collaborate with cross-functional teams to integrate machine vision capabilities into larger systems and products.
- Software Engineer - Computer Vision at Cybernetyx 1
- Implement real-time processing techniques for handling video and image data.
- Conduct research to improve existing technologies and contribute to product development.
- Utilize QT for application development, if applicable.
- Leverage OpenCV library for computer vision tasks.
What Are We Looking For:
- 4+ years of experience in C/C++ programming.
- Experience with QT is beneficial but not mandatory.
- Knowledge of OpenCV library is a plus but not required.
- Strong understanding of machine vision, image processing, and AI algorithms. Analytical mindset with strong problem-solving skills.
- Ability to work in a fast-paced, collaborative environment.
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
THE POSITION
Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.
RESPONSIBILITIES
- Be the First point of contact for support queries
- Be responsible for solving customer queries and tickets in timely manner.
- Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
- Log monitoring, event monitoring and resolving tickets in defined SLA.
- Apply updates and patches to keep the software up-to-date in line with organizational policies
- Provide support for installation and configuration.
- Monitor and identify areas of performance improvement
- Identify and write scripts for automating support tasks.
- Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
- Hands-On experience and skills in Linux operating system
- Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
- Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
- Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
- Experience in NoSQL or RDBMS technology is desirable
- Python/Node.js or relevant data processing programming experience is preferred.
- Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
- Knowledge of real-time data collection with various data sources.
- Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
- 2 -4 years of experience in technical support role.
- At least 2+ years experience working across multi-cultural and geographically distributed teams
- Experience in trouble shooting, maintaining and supporting production setup
- Engineering or equivalent degree
- Ability to interact effectively with customers for problem resolution.
- Sense of urgency and ownership to get problems solved in timely manner
- Attention to details.
- Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
LOCATION: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA
• Work with various stakeholders, understand requirements, and build solutions/data pipelines
that address the needs at scale
• Bring key workloads to the clients’ Snowflake environment using scalable, reusable data
ingestion and processing frameworks to transform a variety of datasets
• Apply best practices for Snowflake architecture, ELT and data models
Skills - 50% of below:
• A passion for all things data; understanding how to work with it at scale, and more importantly,
knowing how to get the most out of it
• Good understanding of native Snowflake capabilities like data ingestion, data sharing, zero-copy
cloning, tasks, Snowpipe etc
• Expertise in data modeling, with a good understanding of modeling approaches like Star
schema and/or Data Vault
• Experience in automating deployments
• Experience writing code in Python, Scala or Java or PHP
• Experience in ETL/ELT either via a code-first approach or using low-code tools like AWS Glue,
Appflow, Informatica, Talend, Matillion, Fivetran etc
• Experience in one or more of the AWS especially in relation to integration with Snowflake
• Familiarity with data visualization tools like Tableau or PowerBI or Domo or any similar tool
• Experience with Data Virtualization tools like Trino, Starburst, Denodo, Data Virtuality, Dremio
etc.
• Certified SnowPro Advanced: Data Engineer is a must.
We are looking for highly skilled Salesforce Developers OR Other Tech Developers (Java / Javascript / Angular / PHP / .NET) who love to stay on the technical side of the curve and look to groom themselves as a Salesforce Architect going forward. You will get a training to work in Cloud Computing (Salesforce & its Lightning Javascript framework as well).
At Concretio, we believe that work can happen from anywhere. We believe people should be able to work and learn together whether they're across the table or across the world from each other. We are open for the Remote / Work from Home option as well, so location is not a constraint any more.
Job Responsibilities
- Developing applications for the Salesforce.com platform.
- Developing Javascript frontend/apps and integrations using REST/SOAP JSON/XML.
- Coding APEX and custom applications for Salesforce instances.
- Design, code, configure, document, deliver and support solutions to meet business needs in Salesforce, including configurations, customisations, and integrations.
- Work with Application Architects and Tech Leads to design integrations between Salesforce.com and other systems across the enterprise.
- Code, configure, unit test and create supporting documentation for application development tasks.
- Demonstrated experience building integrations with Salesforce.com (REST/SOAP - XML/JSON)
Soft Skills Checklist
- Always learning attitude, with the rapidly changing Salesforce and Tech landscape, it’s a must.
- Consultant mindset, we will help you develop these soft skills, but an open attitude is needed. Talking to a client/business-user, understanding their pain points, and delivering a solution is key to project success here.
- Sense of ownership and self-discipline: We don’t like chasing our people for status multiple times a day. If you are one who enjoys taking ownership of tasks and delivering them without much monitoring, you will love it here.
Tech Skills Checklist
- Strong Salesforce basics i.e. Configuration/Clicks concepts.
- Apex, Visualforce/Lightning(Aura/LWC).
- Excellent programming skills with a good understanding of OOPS.
- Knowledge of any DBMS (Tables, Joins, Relationships, SQL, Normalisation).
- Knowledge of core HTML, CSS and Javascript concepts.
- Experience of Chrome Extensions/Apps, Electronjs or NativeScript (nice to have).
Cultural Alignment Checklist
- The educational part doesn't matter much.
- CODING: Know, love and be comfortable in it.
- OPEN Mindset: An open, curious and learner profile is a must. WWW is changing at a crazy pace, we need someone who is open to adapt to this pace of change in Salesforce and tech.
- We expect our team to crack suitable Salesforce certifications as KRAs, and happily sponsor the fees for the same.
- Sense of Ownership: We are not going to put a manager on your head, who will seek status updates every few hours (multiple times in a day). You will be given a task, and expectations will be to own the 100% success and failure for the same. We are never short on public praise and giving credit for a successful show.
- Excellent Craftsmanship: We differentiate and take pride in what we build and deliver to customers across the globe. Mediocrity is not appreciated here in anything. Top-quality code, deliverable, and communication is something we expect and continuously work to improve on a day to day basis.
- Strong Communication Skills: It's actually a MUST have for your experience level.
Nice to have
- Salesforce Communities (Classic and using Communities).
- Taking ideas to AppExchange (OEM, Security Review).
- Developing SPA (Single Page Applications) in Salesforce.
- Hands-on experience in one or more JS/CSS frameworks (jQuery, React, Angular, Vue, Bootstrap, Foundation, etc).
- Hands-on experience of Cordova, Ionic, and Hybrid mobile development.
- How OAuth, SOAP, SAML, and other integration patterns work.
- NoSQL and how modern database systems work.
- Classic DBMS MySQL, Postgres etc.
- AWS, Google or Microsoft cloud experience.
- Excellent communication skills.
- They should be able to handle inbound calls
- They must have to provide training to customers.
- They need to provide Technical help IN software to customers.
- They must be able to solve problems to clients by calls via emails.
- Excellent understanding of excel, pages, word, number & Keynote.
We are looking for a Software Engineer - Java with experience in building high-performing, scalable, enterprise-grade applications.
You will be part of a talented software team that works on mission-critical applications. Software Engineer - Java roles and responsibilities include managing Java/Java EE application development while providing expertise in the full software development lifecycle.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Qualifications
- BSc/BE/BTech in Computer Science, Engineering or a related field
- 2+ years Experience with Java
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience as a Sun Certified Java Developer
- Experience in developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
- Experience with test-driven development
Job Type: Full-time
Job Summary: Adobe Experience Manager (AEM) Architects are a crucial part of our team. They bring the experience designs to fruition to achieve the business goals of the organization. As an AEM Architect, in this role it's important to step back and look at the big picture to see how the solution fits with the overall vision. Our AEM Architects working with our clients, as the go-to person collaborating with top-notch engineers to create and bring the experience into the real world for their customers/users.
Requirements for this role include:
• Ideal candidate shall possess extensive Adobe Experience Manager (AEM) development experience with strong Java/J2EE background
• 10 to 12 years of IT experience with at least 4 years of experience in AEM
• Understand the business, current and envisaged business and IT models, be a part of the core group of architects to
execute tactical and strategic initiatives
• Strong understanding of the AEM platform, architecture and infrastructure setup, management and performance
optimization to include Apache Sling, Apache Felix (OSGi) and the various implementations of the Java
Content Repository (JCR)
• Hands on experience and well versed in template/components/workflows, Sling API’s and integration of AEM
with other systems like Single Sign-On (SSO)
• Experienced back-end and web service developer
• Strong understanding CMS platform, architecture and infrastructure setup, management and integrations with
SSO, other J2EE implementations is highly preferred
• Candidate with a strong background in implementation of large Web Content Management Systems (CMS) is
highly preferred
• Experience with other offerings under Adobe Marketing cloud such as Adobe Analytics, Target, Campaign is a
plus
• Excellent communication skills both spoken and written with effective stakeholder management skills is expected • Ability to mentor, handle and work collaboratively with development, quality and user experience teams is highly
preferred
• Ability to support deployment of applications to the various environments using DevOps tools and methodologies • Conversant with communicating and leading globally diversified teams across time zones and Agile centric
delivery models is a plus
• Strong problem-solving skills and the abilities to analyse quantitatively, scope technical requirements and
effectively architect solutions with appropriate tools is essential Qualifications:
Education and Experience requirements include:
• At least a Bachelor's Degree in Engineering, Science, Math or Business
• Experience with implementing Web Content Management Systems on a large scale is required • Ability to create architecture diagrams using tools like Visio or other modern tools
• Effectively use services and APIs, key customizations and extensions of the systems
• Work collaboratively with other application teams
• Work with globally diversified team in different time zones
• Guide & mentor other team members
• Work on more than one project simultaneously
• Self-starter with excellent written and verbal communication skills