
Job Title:
Technical Support – L1/L2 (Application Support + System Administration)
Location:
Hyderabad, India (Work from Office)
Shift: US Shift (Night), Rotational including weekends
Company:
Telebu Communications
Job Summary:
Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.
Key Responsibilities:
- Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
- Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
- Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
- Monitor system alerts, logs, and performance dashboards to proactively identify issues.
- Perform routine health checks and validation for applications and basic infrastructure.
- Support incident and change management processes; document RCA and resolution steps.
- Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
- Perform basic server-level troubleshooting, user access control, and patch deployments.
- Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
- Assist with deployments, updates, and minor configuration changes during off-hours.
Required Skills:
- 2–4 years of experience in application support (L1/L2).
- Good troubleshooting skills for web-based applications and enterprise tools.
- Basic understanding of system administration (Windows/Linux environments).
- Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
- Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
- Clear communication skills for effective issue resolution and stakeholder coordination.
- Ability to manage priorities, handle pressure, and work independently during night shifts.
Preferred Skills:
- Experience in production support for SaaS or enterprise software.
- Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
- Knowledge of scripting (PowerShell, Bash) is a plus.
- Exposure to cloud environments (AWS, Azure, GCP) is an advantage.
About Telebu:
Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

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What you’ll get:
• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights. • Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary. • Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference. • Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community. • An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home. • Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.
What you’ll do:
• Work alongside Software Engineers to develop cool new features and enhancements in our platform services space that will delight our customers • Participate in elaboration and design sessions to understand and refine requirements to be implemented • Build unit tests and automation test suites to ensure our products deliver the highest quality • Collaborate with scrum team members during sprint planning and daily standups and share your accomplishments during sprint reviews • Provide constructive and honest feedback during code reviews and sprint retrospectives • Work with Enterprise Architects to design our services
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• 8+ years full-stack software development experience, ideally in a SaaS or micro service-based system • Experience with our technology stack: .NET, C#, SQL, React, Web APIs and entity framework; AWS preferred • Exposure to design principles such as: SOLID/DRY design, Objectoriented design patterns, N-Tier software architecture, threading and synchronization, relational database design, etc. • A passion for problem solving and innovation with the desire to learn and grow • Ability to work well in a remote team environment and attitude to focus on team specific goals and objectives • Ability to drive results through your job competencies of collaboration, software programming and development, and technical problem solving • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust
Relevant Experience: 5+ Years
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About GeoSnapshot:
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A position based out of the head office in Noida, we are looking for a Marketing Manager- Events with experience marketing large scale events, IPs across lifestyle and entertainment events.
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Information Platform that would enable cutting edge research as well as influence policy and practice like never before
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Our client is a revolutionary Educational services platform, that brings in innovation and expertise in their ways of learning. Awarded as one of the best Google apps of 2017, the app provides students with a variety of online courses that cover K12 subjects, Entrance exams, Engineering and FInance stream topics, as well as Self-help notes.
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