
Job Title:
Technical Support – L1/L2 (Application Support + System Administration)
Location:
Hyderabad, India (Work from Office)
Shift: US Shift (Night), Rotational including weekends
Company:
Telebu Communications
Job Summary:
Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.
Key Responsibilities:
- Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
- Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
- Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
- Monitor system alerts, logs, and performance dashboards to proactively identify issues.
- Perform routine health checks and validation for applications and basic infrastructure.
- Support incident and change management processes; document RCA and resolution steps.
- Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
- Perform basic server-level troubleshooting, user access control, and patch deployments.
- Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
- Assist with deployments, updates, and minor configuration changes during off-hours.
Required Skills:
- 2–4 years of experience in application support (L1/L2).
- Good troubleshooting skills for web-based applications and enterprise tools.
- Basic understanding of system administration (Windows/Linux environments).
- Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
- Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
- Clear communication skills for effective issue resolution and stakeholder coordination.
- Ability to manage priorities, handle pressure, and work independently during night shifts.
Preferred Skills:
- Experience in production support for SaaS or enterprise software.
- Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
- Knowledge of scripting (PowerShell, Bash) is a plus.
- Exposure to cloud environments (AWS, Azure, GCP) is an advantage.
About Telebu:
Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

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The future is infinitely wide and begging to be reimagined and we are looking for people who have the courage to make their dent in what has always been. If you have an optimism that says there is no limit to what we can achieve in a time inviting those with vision to shake things up, then we should talk. Our work is fueled by connected thinking, challenging boundaries, and the power of digital redefining a connected world. Our people thrive because of the belief that it’s both our privilege and responsibility to usher our clients and the world into what is next. We’re seeking those who question the status quo and want to reimagine the way the world works while realizing a smarter way for business to help – all in service of improving the daily lives of people, the world, your career. Next_reimagined.
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Additional Information
- Gender-Neutral Policy
- 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being
❖ mentorship, HLD, Problem Solving.
US A INDI A C ANADA PHI L I P P INE S Z YV K A . CO M
Skill-Sets Required:
❖ 6+ years of experience in building large scale applications or
products.
❖ A “Bring It on” attitude; bias for action; self-driven, end-toend ownership; entrepreneurial
❖ approach; focus on operational excellence; ability to work with
ambiguity.
❖ Strong in problem solving skills, data structures and
algorithms.
❖ Very good understanding of one or more of RDBMS/NoSQL/
Messaging/ Caching technologies.
❖ Excellent understanding of and coding skills in following technologies: Java
❖ B Tech/BE in Computer Science or equivalent from a reputed institution.
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Leadership and lead end-to-end development. We’re looking for people who can
❖ Write maintainable/scalable/efficient code.
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large e-commerce portal.
❖ Work in cross-functional team, collaborating with peers during entire SDLC.
❖ Follow coding standards, unit-testing, code reviews etc
❖ Follow release cycles and commitment to deadlines
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Client Details
VELOSIO
Velosio is your partner in leveraging Microsoft Cloud and Dynamics business solutions that will resolve your business challenges and help you stay relevant and modern. These solutions include Microsoft Dynamics 365, Business Central, Power Platform and Office 365. We also provide Oracle NetSuite, Cloud managed services, a range of support offerings, consulting, and partner programs.
https://www.velosio.com/">https://www.velosio.com/
Job Description
Job Summary:
The Dynamics 365 Business Central/NAV Solution Architect is responsible for leading the technical direction on Microsoft Dynamics 365 BC and NAV development projects. Working with Product Management, NAV Consultants, Project Managers, and others on preparing estimates and Custom Development. The ability to scope out work, manage and in some cases delegate and oversee other developers work. Quality control and testing.
In addition to the necessary skills and experience to perform the responsibilities outlined above, there are several traits that a successful candidate will possess.
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