Technical Support

About Integra Magna:

Integra Magna is a design and tech-first creative studio where designers, developers, and strategists collaborate to build meaningful brands and digital experiences. With 10+ years of industry experience and work across 100+ global brands, our core services focus on Branding, UI/UX Design, and Website Development. We are recognised with a 4.9 rating on Clutch and an Awwwards honour, reflecting a strong culture of quality, ownership, and craft.

What You’ll Be Doing:

• Lead visual design across brand identity, graphics, social media creatives, packaging, animation, and more.
• Present concepts confidently to clients, explain rationale, and iterate based on feedback.
• Mentor junior designers through clear, constructive feedback and hands-on guidance.
• Generate original and innovative design ideas that align with project requirements.
• Manage multiple design projects independently, meeting deadlines with minimal supervision.
• Stay up to date with market trends and emerging technologies, adapting new tools and design methodologies, ensuring efficiency in all projects.
• Translate strategy into clear, scalable visual systems that work across platforms.

What We’re Looking For:

• 1 to 3 years of professional experience in visual design (branding, graphic, motion design, packaging, and more).
• Solid strategic thinking, the ability to connect design decisions to business and brand goals.
• Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign).
• Hands-on experience in animation, typography, grids, color systems, and visual hierarchy.
• Knowledge of print and digital production standards.
• Clear communication skills and confidence in presenting and defending design decisions.
• Ability to collaborate smoothly with the teams and clients.

What You’ll Get:

• Opportunity to work on brand and digital projects for global clients.
• A studio culture that values thinking, creativity, and clarity.
• Collaborative environment with strategists, developers, and designers.
• A defined growth opportunity to mentor, lead design direction, and influence creative standards.

Identify new business opportunities and generate qualified leads.

Build and maintain healthy relationships with corporate clients.

Present company services (Car Rental / ETS / Mobility / Travel Management).

Understand client needs and pitch suitable service solutions.

 Achieve monthly sales targets and support revenue growth.

Coordinate with internal teams to ensure smooth onboarding and service delivery.

Prepare sales reports, proposals, and MIS documentation.

Sales Executive

Role Overview:

We are hiring a dynamic Sales Executive to drive lead generation, client acquisition, and revenue growth. The role focuses on building partnerships with corporates, event planners, and premium venues while closing high-value event deals.

Key Responsibilities:

1. Business Development

• Identify and connect with corporate clients, event planners, and wedding planners
• Build partnerships with 5-star hotels, banquet halls, and event venues
• Generate leads through cold calling, LinkedIn, and field visits
• Handle inbound leads and convert them into business

2. Sales Conversion

• Present and pitch CottonCandyWala services to potential clients
• Understand client requirements and offer customized solutions
• Follow up consistently and close deals

3. Relationship Management

• Develop and maintain long-term relationships with clients and venue partners
• Ensure high client satisfaction and repeat business
• Coordinate with the operations team for smooth event execution

4. CRM & Reporting

• Update and manage leads in CRM systems
• Track sales pipeline, conversions, and revenue targets
• Maintain regular follow-ups and reporting

Requirements:

• 1–3 years of experience in sales (event industry/hospitality preferred)
• Strong communication and negotiation skills
• Comfortable with field sales and client meetings
• Self-motivated and target-driven

Preferred Experience:

• Background in event management, hotel sales, or F&B sales
• Existing network with event planners or corporate HR/Admin teams

What You’ll Gain:

• Hands-on exposure to B2B and event sales
• Experience with CRM tools and lead management
• End-to-end sales cycle exposure
• Opportunity to grow in a fast-paced startup environment

Compensation & Work Details:

• Salary: ₹3.0 LPA fixed + ₹2.4 LPA incentives
• Work Location: Work from office – HSR Layout

Skills & Requirements

Required SkillsCommunication SkillsNegotiation SkillsLead GenerationSales ClosingClient HandlingCRM KnowledgeField SalesTarget Driven

Preferred SkillsEvent SalesHospitality ExperienceCorporate SalesIndustry NetworkVenue PartnershipsDeal Management

Experience

1 - 3 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Hindi, Kannada

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services
• Define APIs for front-end and back-end
• Consume 3rd party APIs
• Collaborate with other team members and stakeholders

• Strong understanding of JavaScript, its quirks, and workarounds
• Basic understanding of web markup, including HTML5 and CSS3
• Good understanding of advanced JavaScript libraries and frameworks - Angular, RxJS, Internationalization
• Good understanding of asynchronous request handling, partial page updates and reactive components
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Familiarity with front-end build tools
• Proficient understanding of Git
• Good understanding of browser rendering behavior and performance
• Basic understanding of HTTP requests and proficiency in creating REST APIs using Swagger
• Strong understanding of relational databases and its concepts - MySQL
• Ability to write database queries and transactions using sequalize ORM
• We would prefer it the candidate has an experience of min 1 year but a maximum of 3 years with all above mentioned technologies, libraries and frameworks

• Set up and run large scale PPC campaigns
• Optimize performance to increase reach, generate leads and transactions and reduce cost. (multiple optimizations in a day - if needed)
• Analyze trends, along with qualitative and quantitative data to recommend campaign changes and updates.
• Track and analyze website traffic flow and provide regular internal reports.
• Create performance reports with recommendations for improvements.
• Intra-team coordination to understand how the campaigns can yield more quality leads
• Certification is Google AdWords and Analytics is preferred

Experience:1-3 years of experience in;

• Planning, implementing, and reporting the performance of PPC campaigns for multiple clients
• Keyword research and analysis
• Media Planning
• Budget optimization

Platforms:

• Google Marketing Platform
• Specifically
• Google Adwords (Display, Mobile App, Video) and Analytics
• Bing Editor

Qualities

• Constant monitoring of the performance of multiple campaigns
• Attention to small details
• Updated on the latest trends on the above-mentioned platforms
• General Knowledge:
• Understanding of PPC Campaigns
• Understanding of advertising on Google, Facebook, Linkedin, and Twitter