Technical Support

Ezytm Tech

Technical Support

Talentoindia

Company

Home

Technical Support

at Ezytm Tech

Agency job

via Talentoindia

0 - 1 yrs

₹2L - ₹4L / yr

Jaipur

Skills

Technical support

Roles & Responsibilities:

Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
Address customer inquiries, concerns, and issues regarding products or services.
Guide customers through troubleshooting steps to diagnose and resolve technical problems.
Analyze customer issues to determine root causes and provide effective solutions.
Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
Develop a deep understanding of the company's products or services to effectively assist customers.
Stay updated on product updates, features, and enhancements to provide accurate information to customers.
Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
Ensure that customer inquiries and issues are handled with high quality and professionalism.
Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
Assist in training new team members on product knowledge and support processes.
Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

Job Location: Jaipur, Rajasthan
Experience: Fresher

Roles & Responsibilities:

Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
Address customer inquiries, concerns, and issues regarding products or services.
Guide customers through troubleshooting steps to diagnose and resolve technical problems.
Analyze customer issues to determine root causes and provide effective solutions.
Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
Develop a deep understanding of the company's products or services to effectively assist customers.
Stay updated on product updates, features, and enhancements to provide accurate information to customers.
Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
Ensure that customer inquiries and issues are handled with high quality and professionalism.
Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
Assist in training new team members on product knowledge and support processes.
Stay updated on industry trends, technologies, and best practices related to technical support.

Requirements

Job Location: Jaipur, Rajasthan
Experience: Fresher

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