Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher
Shubham Vishwakarma
Full Stack Developer - Averlon
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It is among the fastest growing global SaaS from India.It is a Sequoia backed developer-first B2B SaaS company based out of India. Our product optimizes & delivers media files (images and videos) for websites and mobile applications. Gumlet is used across industries by online retailers, news, media publications, content creators, online educators and blogs.
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● To work on one of the few world class DevTools SaaS companies in India
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Registered Office: BHIVE Workspace, L-148, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, 560102
NOTE:-Work Timimg-US Shift(after 6pm IST)
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Exposure to the Trading and financial investment banking domain
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Microservices & multi-tier architectures
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API – GraphQL, REST, API Gateway
Integration and events/messaging technologies (Kafka, RabbitmQ, SNS, SQS)
Caching Solutions such as Elasticache/Redis, Hazelcast, EHCache
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Very good understanding on Agile software releases and hands-on
Experience in project management tools like JIRA
Educational Qualification
Bachelor’s degree in computer science engineering/ECE/EEE, IT or MCA, MSc Computer Science
SALARY : 15K TO30K
LOCATION : MOTERA,AHMEDABAD
ONLY FEMALE CANDIDATE PREFRRED
NIGHT SHIFT
FIXED SALARY PLUE INCENTIVES
5:30PM TO 2:30 AM
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. Familiarity with HTML & CSS
- Familiarity with Git Repositories
. Familiarity with Microsoft Azure
. Having knowledge in Xamarin.Forms will be added advantage
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon