
Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher

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Job Title : Senior Front-End Product Engineer (React, Next.js, UI/UX)
Location : Remote
Department : Engineering
Reports To : CTO
Summary :
We seek a Senior Front-End Product Engineer to enhance our platform's UI/UX, focusing on the dashboard, workflow builder canvas, and marketplace.
Key Responsibilities :
- UI/UX Development : Build intuitive, scalable, and responsive interfaces using React, Next.js, Tailwind CSS.
- Workflow Builder Enhancements : Develop drag-and-drop node-based workflow management with real-time collaboration.
- Dashboard & Marketplace Optimization : Improve user visibility, seller profiles, and purchasing experiences.
- State Management : Implement efficient state handling with Zustand, XState.
- Performance Optimization : Enhance performance via lazy loading, code splitting, and server-side rendering.
- AI Integration : Leverage AI tools like Cursor.com, Copilot for enhanced UI/UX workflows.
- Collaboration : Work cross-functionally with design, product, and backend teams.
Requirements :
- 5+ Years in front-end development with strong expertise in React, Next.js, TypeScript, Tailwind CSS.
- Experience in UI/UX design, state management, and performance optimization.
- Strong knowledge of workflow automation, API integration, and real-time collaboration tools.
- Familiarity with Git, CI/CD pipelines, and AI-driven development tools.
- Excellent problem-solving and communication skills.
Why Join Us?
- Work on cutting-edge AI-powered automation products.
- Opportunity to shape the front-end architecture and UX.
- Fully remote role with a collaborative and innovative team.
Job Profile:
- Manage all online activities pertaining to sales on leading e-commerce portals such as Amazon, First Cry, Flipkart, Big Basket, Gofers and Nykaa, Purplle, Myntra etc.
- Coordinate with various e-portals to prepare a plan for periodic sales increments.
- Should be an expert in cataloguing (Listings, A+, Variations) and order processing.
- Should have problem-solving skills when it comes to account health / Catalogue health.
- Design a strategy to increase sales and visibility at different websites.
- In coordination with logistics to ensure proper supply at different warehouses.
- Keep a check on warehouse stock and provide estimated sales requirements to the production team to avoid a shortfall in stock.
- In the need market, combo and discount strategy is to be designed for getting maximum sales.
- Meet up with marketplace agencies to get maximum visibility and sales volume.
- Ensure 360-degree operational efficiency up to the dispatch of goods from the warehouse.
- Well-versed in dealing with e-commerce category managers for product placement and visibility.
- Excellent Written and Oral Communication skills
VOIP Developer
- Knowledge on PSTN lines
- Good understanding of TCP/IP protocol stack and practical knowledge of LAN / WAN
- Good knowledge of value-added features such as Voicemail, ACD, IVRS, CTI, etc
- Familiarity with SIP / SDP protocol / Softphones
- Familiarity with OpenSIPS, Kamalio
- Familiarity with Freeswitch
- Familiarity with MySQL
- Knowledge of Linux / server administration
- Familiarity with C language
- Firewall, Security
- Knowledge of WebRTC
- Standard features of Enterprise Communication Servers (PBXs)
- Problem Troubleshooting and debugging techniques (both Hardware and Software)
- 3+ years proven work experience as a Mobile developer.
- Experience using web services (HTTP, REST, SOAP) using JSON, API and API Framework) .
- Good knowledge of object-oriented design patterns and Multi-threading concepts
- Good knowledge of the SQLite database and the Google Play Services like Push Notifications (fcm/sns)
- Strong mobile UI design (multi-screen resolutions), coding, support and maintenance
- Knowledge of HTML5, Bootstrap, JavaScript,
- Experience with third-party libraries and APIs (like Facebook, Twitter, etc.)
- Proficient iOS and Android mobile app experience are a plus
- In-depth knowledge of at least two Framework/Libraries like React Native / Ionic / Framework7 / Aurelia / PhoneGap / Flutter and angular / react / vue / Mobile Angular UI/ Kendo UI.
- Knowledge of bench marking and optimization
- Mandatory : self sufficient developer and must have prior experience of hybrid development [atleast 3 projects]
Greetings from Kalibre,
Job Description
Job Title:- Jr. Dot Net Developer- Asp.net / MVC / .Net Core
Location:- WFH(temporary), Timing:- 10am to 7pm
Employee Strength:- 20
Days:- 6 days working 2 nd and 4 th Sat holiday
Experience: 1yr to 2yrs
Industry: IT-Software / Software Services
Functional Area: IT Software - Web Application Programming, Maintenance
Role Category: Programming & Design
Key Skills:- Asp.Net, MVC, .Net Core, C#, MSSQL Server
Education- B. Tech/B.E./ B. Sc/ MCA/ M. Sc/ M. Tech
Experienced in
Experience with *ASP.NET MVC/C# & database analysis, design and querying with SQL
Server including Visual Studio 2019, Angular JS, C#.NET, ASP.NET, MVC, WCF Web
Services...etc
Knowledge of Design Patterns
Experience working with distributed items
Expecting developer can work individually or in a team
Experience with MVC, C#, SQL Server
Experience with jQuery, HTML5, XML, JSON &CSS.
PHP
MySQL
Our Tech Stack:
React JS | Python | Django | Mongo | Elastic Search | AWS | Docker | Redshift
- Bachelor’s Degree in Computer Science or equivalent
- 8-12 years’ of industry experience in programming web applications, mobile and/or large scale enterprise products
- Deep knowledge of C#, ASP, .NET, MVC, .Net core
- Deep knowledge and extensive experience working on Ruby or React and JavaScript, as required
- Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
- Extended experience with SQL, relational and non-relational databases
- Experience in TFS and Visual Studio
- Hands on experience with SDLC and programming design patterns
- Experience with Agile methodology
- Skillful at reviewing new feature impact on an application and recognizing potential risks
- Uses time effectively and efficiently
- Quickly learns new technologies
- Detailed oriented, professional and possesses a positive work attitude
- Communicate professionally both verbally and in writing
- Effective time management skills
- Knowledge on UI technologies will be plus
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.
- Conducts systems analysis and makes recommendations to improve the system to achieve an outcome.
- Promotes internal best practices and coding conventions to write and execute tests for your own code, including creating comprehensive unit tests.
- Contributes to Technical Requirements Documents.
- Requests constructive feedback for designs early in the process.
- Communicates successfully with large teams and many stakeholders.
- Provides mentorship for Software Engineers and participates in interview panels to hire new Software Engineers.
- Assists in removing obstacles for the team to yield successful sprints.
- Performs peer code reviews to ensure quality of the codebase.
- Ability to decompose and delegate work to junior engineers.
- Updates job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
- Works effectively with multiple projects and features.
- All other duties as assigned.
About us
Cogno AI by AllinCall is an Omnichannel Cloud Communication-as-a-Service that uses a combination of ChatBots, Live Agent Chat, Cobrowsing, and Video Calling to provide a Delightful Customer Experience across all Digital Channels.
We work with 45+ large Enterprise clients (ICICI Group, Kotak Group, HDFC Group, State Bank Group, Aditya Birla Group, Bajaj Group, etc).
We are on a mission to build the best Communication Solutions for Businesses to help them with a delightful Customer Experience.
Job Description
This is a remote position.
We at Cogno AI are looking to hire a motivated candidate for the role of IT Project Manager.
As an IT Project Manager at Cogno AI, you will work on the projects of some of the largest companies - ICICI Bank, Kotak Mahindra Bank, IDFC FIRST Bank, etc.
Responsibilities:
- Create and communicate project plans that meet client objectives.
- Track and assign ownership of project-level tasks. Communicate with appropriate teammates and leadership regarding the status of specific projects.
- Set and manage timelines, holding internal and external stakeholders accountable to them, while understanding the flexible nature of client deadlines.
- Monitor timeliness and quality of deliverables to ensure compliance with standard processes and methodologies.
- Demonstrate an understanding of business priorities and the ability the exercise keen prioritization skills between projects and within projects to effectively handle competing and evolving priorities.
- Maintain or request status updates across all milestones for all clients (existing and onboarding) within a team to drive transparency and accountability.
Eligibility:
- A B.Tech degree in Computer Science or IT is mandatory.
- 2 to 4 years experience in project management would be preferred.
- Prior startup experience is preferred
- Proficiency in Microsoft Office and project management software.
- Highly organized and able to multitask.
- Strong attention to detail and problem-solving skills.
- Excellent communication skills, both verbal and written.
- Able to work independently and as part of a team.
- Must have a laptop or desktop to work.
Location: Currently remote, eventually Mumbai
Compensation: As per industry and company standards.
Benefits
- Get a chance to shape your career in one of the fastest-growing and dynamic spaces.
- Get a chance to work with some of the largest enterprise clients like ICICI Bank, HDFC Bank, Kotak Mahindra Bank, etc. and understand their business model and operations.
- Best of both worlds - Work experience of a startup and branding of Fortune 500 companies!
- Very fast-paced growth environment. You tend to learn and grow at a 2x rate minimum!
- Work with an incredible team that has created products for big BFSI enterprises (one of the toughest markets to crack!), which the customers love!
- Lots of creative freedom!
- Lots of fun at the workplace. Frequent fun activities to make work even more enjoyable :)
- Fantastic company culture. No politics. Just pure work and play!
- Very approachable and helpful seniors and peers.
•Solid experience in creating wireframes, storyboards, user flows, process flows and site maps







