
Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher

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Work from Home!!!
Its Genuine Company, and will provide offer letter
We are hiring International outbound Caller position who is having experience in Tech Support process sales(No other experienced require)
Shift- 5pm to 1am(Monday to Saturday)
Part time- 6.30pm to 12.30am
sunday fixed off
Salary- Negotiable
HUGE OPPORTUNITY TO EARN INCENTIVES+ ALLOWANCE+OTHER PERKS
Requirement:-
- One must have good English Communication
- One must have own Laptop/Computer, Headphone with mic, wifi
- One must have experience in International tech calling sales
- Must have no major power cut problem frequently
- Medically fit candidates suitable to take outbound call with dedication everyday
Benefits:-
- Fixed Salary
- Lucrative Incentive Package
- Internet reimbursement
- Referral Bonus
- Fixed Shift time
Freshers dont apply
We are providing immediate joining
Candidates having International Outbound Tech Sales experience apply

Open Position: Senior Software Tester
Location: Malad (West), Mumbai
Experience: 5 to 8 Years
Qualification: Graduate in any discipline
Working Days: 6 Days Working (Mon - Sat)
Roles & Responsibilities:
Co-ordinate with clients to understand and analyze the requirements and scope of the project.
Independently take responsibility for project deliverables.
Review and escalate bugs and enhancements to the respective development team and ensure they are fixed by the developers.
Draft System Requirement Specifications and detailed system design documents for projects.
Generate defect reports and provide them to the Project Manager.
Prepare test cases and system documents module-wise.
Manage different tasks simultaneously to complete testing before the timeline with minimal supervision.
Develop scripts using Selenium Web Driver and TestNG.
Knowledge in developing Object-Oriented Programming.
Extensive experience in test case designing using standalone processes, defect management, and building test environments.
Perform sanity, smoke, system testing, re-testing, and regression testing.
Mandatory Skills:
Experience in Manual Testing
Experience in Automation Testing
Completion of any Software Testing course
Fair knowledge of testing web-based applications
Fair knowledge of SDLC, STLC, and Bug Life Cycle
Good knowledge of Agile Methodology
Good knowledge of Quality and Testing Concepts
Good communications kills
Strong logical thinking
We are hiring for Web research/Data Mining Executive role in our company, If you are interested or looking for better job opportunity then please find below company details and job description and revert accordingly to proceed further.
Company Name: TechWize (A Business unit of Mangalam Information Technologies Pvt Ltd.)
Our Accreditations -
- 25 years of industry presence
- Salesforce Partner
- ISO 27001:2019 certified
- Great Place to Work certified
- HIPAA Compliant
- SOC2 Compliant
- NASSCOM Member
Our EVP (Employee Value proposition)
- We are a Great place to work certified company.
- 30 Earned Leaves during calendar Year
- Career progression and continuous Learning & Development (Technical, Soft skills, Communication, Leadership)
- Performance bonus & Loyalty Bonus Benefits
- 5 Days working
- Rewards and Recognition programs
- Standard Salary as per market norms
- Equal career opportunities, No discrimination
- Magnificent & Dynamic Culture
- Festival celebrations & fun events
Explore more : https://techwize.com/, https://mangalaminfotech.com/
Job location: Ahmedabad
Experience: 1-6 Years
About us:
WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.
We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com
WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.
Responsibilities:
- Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
- Review and manage admin-related reports and checklists for accuracy and completion.
- Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
- Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
- Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
- Manage databases and other information systems to ensure data is updated and accessible.
- Coordinate and support various administrative projects and initiatives.
- Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
- Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
- Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
- Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.
Requirements:
- Bachelorʼs degree in any discipline
- Minimum 3 years of proven experience in a similar role
- Excellent communication and interpersonal skills
- Proficiency in MS Office & G Suite is a must
- Excellent organizational and time-management skills
- Quick-thinking, planning, coordinating, and executing skills
Life at WebEngage:
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)
Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09
Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!
WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.
Job Location - Chennai / Bangalore
Work from home for next few months
Notice Period - Immedaite / 15 /30 days
- Research new prospects and generate interest through e-mailers and cold calling
- Follow up with prospects for feedback on the sales process
- Team up with channel partners to build a pipeline of exciting deals
- Update CRM software on existing prospects and customers contacts
- Route qualified opportunities to the appropriate sales executives for further action
- Market research for identifying prospects.
- Generating account-level contact information
- Lead Generation & Qualification
- Inside Sales via remote selling (online/phone)
- Closely working with field sales team for closures
- Managing engagement with leads remotely (online/phone)
- Support marketing team during branding and lead generation events.
- Experience in Inside Sales function in SaaS-based companies or IT Enterprise B2B Sales
- Experience in SaaS/HR Tech Vertical will be preferred
- Must maintain and exhibit the highest standards of ethical conduct
- Proven ability to generate a pipeline for the sales team in B2B sales
- Have worked in Software / IT companies
- Excellent creative thinking skills with an emphasis on developing innovative solutions to complex problems that may not have one clear answer.
- High attention to detail and excellent organizational skills, adhering to deadlines while ensuring accuracy
- 3-12 years Senior level candidate should run department Independently.
- Should have hands on coding experience in Core Java, JSP, Servlets, JQuery, JavaScript, J2ee, Spring, Hibernate, TypeScript, Angular 2/6/9, HTML, CSS3
- Microservices, CICD, Devops experience would be preferred.
- Release management
- Prepare detailed plan for the release, identify and manage risks
- Estimate time, effort and resources required for assignments
- Organize, delegate, track and coordinate team activities
- Provide visibility to senior leadership through regular updates
- Effective Interaction with Product Management, Domain experts on engineering related issues
- Design and development of subsystems and modules as per specifications
- Ensure team availability and responsiveness to production issues







