
Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher

Similar jobs

Are you looking for a super-challenging role designing backend systems that scale to 1000+ TPSs in one of India's fastest growing, profitable near-Unicorns with businesses spanning Lending, E-comm and UPI? Then this is the role for you.
Client Company is a profitable, rapidly scaling unicorn which is extremely well capitalized. Client has a very strong moat in the consumer lending space on the back of which it is entering into additional large markets such as E-comm and UPI.
Client company is now entering its next phase of growth from a fast-scaling startup to a robust, high-scale financial platform serving millions of users daily.
You'll design systems built for 10x100x growth, make the key technical trade-off calls, and stay deeply hands-on. Beyond building, you'll mentor engineers and work directly with founders and product teams to translate business goals into scalable, reliable systems.
This role is an opportunity to:
- Shape the next-generation architecture for a high-throughput fintech system
- Build systems designed to scale 10x100x from current volumes
- Solve real-world problems across performance, reliability, and financial-grade security
Responsibilities
- Design and evolve the platform architecture to support 10x100x growth
- Own systems end-to-end from the first design decision to production impact
- Lead system design discussions and set the long-term technical direction for the platform
- Identify scale bottlenecks early and drive solutions
- Mentor and elevate engineers through design reviews, code quality, and architectural thinking
- Partner directly with founders and product teams to turn business priorities into scalable systems
- Operate with high ownership in a fast-paced environment where priorities evolve quickly
- Drive projects independently own timelines, coordinate with teams, and see delivery
- Conduct rigorous code reviews and champion engineering best practices across the team
- Proactively identify gaps in the system and come up with concrete approaches to address them
- Solve technical problems across the company not just confined to a single pod
- Challenge existing architecture with data and reasoning push back when its the right call, and drive adoption of better approaches.
Requirements
- 7-12 years of experience in backend or platform engineering
- Strong computer science fundamentals (preferably from IIT, BITS, NITs)
- Strong proficiency in backend development (Node.js, Java, Go, or equivalent)
- Proven experience scaling systems through high-growth startup phases (1→10 or beyond)
- Track record of building and owning critical platforms or systems from scratch
- Exposure to high-volume transactional systems; fintech or lending is a strong plus
- Bias for action - moves fast, makes sound decisions, owns outcomes end-to-end
- Comfortable navigating ambiguity and evolving priorities in a startup environment
- Strong problem-solving skills ability to break down complex technical challenges and arrive at pragmatic, well-reasoned solutions
- Hands-on experience with platform engineering developer tooling, shared services, infrastructure abstractions, or internal platforms

JOB DETAILS:
Job Role: Director/Sr. Director of Product Marketing (Coherent DSP - Optical Communication)
Industry: Series-D semiconductor innovator specializing in programmable coherent DSP (Digital Signal Processing) solutions Domain: Hardware/Chip Design & Embedded Software
Work Mode: Permanent Remote
Salary: Best in Industry
Experience: 8-20 years
Location: North America - Permanent Remote
What is the role?
This leader will drive our global marketing strategy and execution, owning the complete marketing function from strategic positioning to demand generation.
This role combines deep technical marketing expertise in coherent optics with proven leadership capabilities to accelerate growth in the optical communications and semiconductor markets.
This role combines proven product marketing leadership capabilities with deep technical expertise in coherent optics and leadership capabilities. At one hand, you will be representing the organization in the optical communications and semiconductor domains, while on the other hand engaging with engineers - translating market demand, articulating technical requirements, etc.
You’ll be part of a pioneering company at the at the forefront of next-gen optical communication systems (800G, 1.6T, and beyond), working alongside seasoned industry leaders and engineers. This is an exceptional opportunity to influence the architecture of AI connectivity and shape the technologies driving modern data infrastructure.
Who does this role report to?
This role reports to the CEO
What will you do?
Strategic Leadership
- Define and execute a global marketing strategy aligned with corporate goals and product roadmap
- Lead cross-functional initiatives to position the company as a leader in Coherent DSP and optical semiconductors
- Collaborate with Management, Sales, Operation and Engineering to ensure alignment on messaging, roadmap, and market needs
Product and Technical Marketing
- Own product marketing for Coherent DSP ASICs, including competitive analysis, value proposition, and differentiation, MRD and PRD
- Develop technical collateral (white papers, datasheets, product briefs, presentations) targeting optical engineers, system architects, and CTO-level buyers
- Engage with industry analysts and speak at key events to elevate company profile
Demand Generation & GTM
- Design and implement go-to-market strategies including product launches, campaign planning, digital outreach, and sales enablement
- Oversee global lead generation strategies, PR, SEO/SEM, event strategy, and partner marketing
- Work closely with sales leadership to support account-based marketing, customer acquisition, and pipeline acceleration
Team & Budget Management
- Build and lead a high-performance marketing team
- Manage marketing budget and allocate resources to maximize RO
What skills are required?
Must Haves
- Proven track record of bringing technical semiconductor or telecom solutions to market in a startup or high-growth company
- Deep understanding of coherent optical systems, DSP algorithms, modulation formats, and market dynamics in the telecom and datacom sectors
- Prior experience in writing/owning MRDs and PRDs
- Excellent communication skills and ability to translate complex technical concepts into compelling narratives
Preferred
- Experience working with hyperscalers, network OEMs, or system integrators
- Strong leadership and team management capabilities
- Budget management and resource allocation experience
- Experience at both startups and large enterprises
- Prior role leading through a funding round, M&A, or IPO stage
What qualifications are required?
Must Haves
- 10+ years of progressive marketing leadership experience, preferably in optical communications, semiconductors, or networking industries
- 5+ years of experience specifically in coherent optics, DSP, transceivers, or photonic integrated circuits (PICs)
Preferred
- MS/PhD in Electrical Engineering, Applied Physics, or related field
Location: Remote
Duration: 1–2 months
Perks: LoR + Monthly Stipend of Rs. 10,000 - Rs. 15,000
About Us
Crea8 (www.crea8.co.in) helps you find skincare from top brands that actually works for your skinconcerns, lifestyle and goals. We decode ingredients to help you understand what’s in your product and guide you through the good, bad and ugly. Our mission is to make personal care more personal, simple and honest for everyone.
We’re an early-stage AI startup looking to scale by boosting our online presence :)
What You’ll Do
- Work closely with the founder on day-to-day marketing execution
- Plan, and execute campaigns across multiple channels:
- Instagram & Facebook: Content Marketing + Influencer Collabs
- Reddit & Quora: Community-first, non-promotional growth
- Engage in Email Marketing, PR Marketing and our own community of skincare evangelists!
- Translate user insights from these platforms into content ideas and product inputs.
What We’re Looking For
- Some prior exposure to digital marketing, content, or growth
- Curiosity about how products grow from 0 to 1 and beyond
- Ability to work independently and take ownership
- Clear communication and structured thinking
Bonus points if:
- You understand Reddit / Quora culture well
- You understand consumer content, skincare, D2C, or marketplaces
- You enjoy working in fast moving environments and like experimenting
Apply here: https://forms.gle/nErFjEez33YqM1gK7
Note: It is MANDATORY to fill the google form above to complete your application.
Principal Accountabilities :
1. Good in communication and converting business requirements to functional requirements
2. Develop data-driven insights and machine learning models to identify and extract facts from sales, supply chain and operational data
3. Sound Knowledge and experience in statistical and data mining techniques: Regression, Random Forest, Boosting Trees, Time Series Forecasting, etc.
5. Experience in SOTA Deep Learning techniques to solve NLP problems.
6. End-to-end data collection, model development and testing, and integration into production environments.
7. Build and prototype analysis pipelines iteratively to provide insights at scale.
8. Experience in querying different data sources
9. Partner with developers and business teams for the business-oriented decisions
10. Looking for someone who dares to move on even when the path is not clear and be creative to overcome challenges in the data.
Looking for the candidates who have a experience of sales, telesales and excel. Also client handling.
We are looking for a Ruby on Rails developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities:
- Design, build, and maintain efficient, reusable, and reliable Ruby code.
- Integration of data storage solutions (may include databases, key-value stores, blob stores, etc. )
- Integration of user-facing elements developed by front-end developers with server side logic.
- Identify bottlenecks and bugs, and devise solutions to these problems.
Requirements:
- Bachelor's Degree or Master's in Computer Science, Engineering, Software Engineering or a relevant field.
- More than 3 years of experience in a ROR Developer (or similar role); experience in software development and infrastructure development is a plus
- Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque.
- Good understanding of the syntax of Ruby and its nuances.
- Solid understanding of object-oriented programming.
- Good understanding of server-side templating languages (such as Liquid, Slim, etc depending on your technology stack).
- Good understanding of server-side CSS preprocessors (such as Sass, based on project requirements).
- Basic understanding of front-end technologies, such as JavaScript, HTML5 and CSS3
- Familiarity with concepts of MVC, Mocking, ORM, and RESTful.
- A knack for writing clean, readable Ruby code.
-
Possess strong domain knowledge - Digital Analytics (Google Analytics, App Analytics (Firebase/AppsFlyer/Branch/MixPanel), CRO, Media Analytics
-
Ability to handle Google Analytics clients end-to-end
-
Contribute to building effective process management, mentoring teammates, reducing product & execution inefficiencies
-
Be responsible for day-to-day Google Analytics operations and performance of client accounts, requiring interaction with both internal and external stakeholders.
-
Own, manage and grow digital analytics strategies for clients.
-
Be responsible for all regular (and ad hoc) reporting and analysis of digital activity providing crucial insights, and effectively communicating this to the client.
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We’re backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among top five Ed-tech companies of India and has the trust of 1 million parents. The opportunity as the Business Development Manager, you will work as an individual performers to deliver on the company’s revenue goals as well as take care of the Business Development team.
Responsibilities-
- As Business Development Manager, you will have the responsibility of delivering on the sales strategy & revenue goals of the company.
- Individual performance along with team target
- Train Tele Sales Representatives to deliver their best in every call that they do & adhere to Company’s promises & call flow.
- Focus on finding out the key tracking metrics for performance improvement and implementing them.
- Engage with internal stakeholders viz. Marketing, operations etc. for smooth operations and improvements.
Who Would Be a Best Fit-
- 2+ years of experience relevant experience.
- Has very strong communication and convincing skills.
- Must be target-oriented and handled 10 executives.
- Must be a graduate.
- 1 - 3 years of experience in Automation Testing.
- Must have experience working with Automation Testing and Basic manual, POSTMAN, API Testing, Mobile Testing and Jmeter.
- Good understanding of SLDC and STLC
- Design, write and execute detailed test Cases for web and mobile application
- Contribute ideas to improve our QA processes and best practices based on your extensive experiences.
- Work with development team to understand the underlying technology to improve the authored test cases.
- Execute the test cases and ensure that the product is adhering to the functional specs authored.
- Hands on Experience in Mobile Application (Android/IOS) end to end testing,
- functional and UI Testing
- Responsive Testing
- Experience using defect management tool
- Excellent Logical and Reasoning thinking must
- Excellent communication is a must
We’re looking for an all-star Relationship Manager to join our Pune team.
If you are high energy, upbeat, enthusiastic and confident—with excellent communication and people skills. You are an above and beyond team player who is extremely detail-oriented and meticulous. In addition, you’re fun to work (and workout) with and have a strong passion towards health & fitness as well as being part of high-growth startups, then Fitato is the perfect fit for you.
The ideal candidate will be responsible for gaining a deep understanding of our partner's'business objectives and challenges and creating strategic recommendations based off of this understanding. You will do so by building a strong relationship with our partners and analyzing data. Essentially, you will act as the main point of contact for our partners.
Responsibilities
- Dialogue with our clients to understand their business objectives and challenges
- Analyze partners' data and provide strategic recommendations to clients
- Monitor user reservations and partner promotion
- Build efficiency in support processes for improving partners side experience
- Resolve operational problems on the partners' side within a specified time
- Attend meetings with partner facilities for orientations, branding, resolving issues & relationship building.
- Handle invoicing, including calculation of completed units of service
- Serve as the one-point contact for the sales team for all reservations and schedule of the activities.
Qualifications
- Positive, can-do, roll-up-your-sleeves, self-starter mindset and attitude.
- Highly organized, multi-tasking skills with strong attention to detail.
- Strong work ethic with a relentless desire to go above and beyond.
- Excellent time management skills and ability to work under pressure
- Strong communication and interpersonal skills
CTC : 2.0L - 4.0L· P.A
Role : Full Time ·
Perks : Unlimited fitness classes (all you can sweat) and the chance to gain experience at a fast-moving, hyper-growth start-up.






