Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Full-Time, GGN
Experience: 3-5 years in AR/VR development and project management
Role Overview:
EaseMyTrip is seeking an experienced AR/VR Lead to spearhead its immersive technology initiatives for products like EasyVijay and EasyDarshan. The ideal candidate will combine technical expertise in AR/VR development with strong project management skills to lead a multidisciplinary team. This role is perfect for someone passionate about creating innovative experiences that blend technology with storytelling.
Responsibilities:
- Oversee the end-to-end development of AR/VR applications using Unity or Unreal Engine.
- Manage project timelines, allocate resources, and ensure deliverables are met on schedule.
- Collaborate with stakeholders to define project goals and align them with business objectives.
- Lead the integration of ARKit, ARCore, Oculus SDKs, or similar frameworks into immersive experiences.
- Guide 3D artists and developers in asset creation and application optimization.
- Stay updated on emerging trends in AR/VR technology to ensure innovation in projects like battlefield recreations and spiritual tourism simulations.
Requirements:
- 4+ years of hands-on experience in AR/VR development with Unity or Unreal Engine.
- Strong proficiency in programming languages.
- Proven experience managing teams or projects in the AR/VR domain.
- Excellent leadership, communication, and problem-solving skills.
Preferred Skills:
- Knowledge of Agile methodologies for project management.
- Experience integrating AI or machine learning into immersive applications.
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Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
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Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
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Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4.
Oversee and facilitate MHFAI instructors for training and upskilling.
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Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6.
Draft and initiate scientific research, and create tools required at workplace to measure mental health.
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Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
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Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9.
Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
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Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
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3-15 years in clinical work and / or mental health training
•
Qualification: Msc. Counselling Psychology
Msc. Applied Psychology (any specialization, preferably HR Specialization )
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Experience in Clinical Practice / Research
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Exposure to mental health training and created content or training on Mental Health for Adult
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Experience of having previously worked in organized group is desirable
Responsible for conducting certain aspects of logistic and e commerce operations including vendor relations, vendor payments, keeping clear and open communication with ecommerce companies, monitor daily sales, and generate monthly sales report. The ideal candidate must be exceptional and very detailed oriented.
Roles and Responsibilities:
Posses a good understanding of online technologies like online marketplace.
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Issue resolution with appropriate levels of urgency with internal personnel using solid negotiation skills and escalating to management.
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Strong Communication and Interpersonal Skills.
Ability to work in an unstructured and rapidly growing environment.
Ready to take ownership and has drive and strong ability to execute.
Excellent time management skills.
Prior experience ideally in an e commerce company or start up is a plus.
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2. Responsible for revenue generation through sales
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the sales team
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Go Programming (Golang)We are looking for a great Go developer who possesses a strong understanding of how best to leverage and exploit the language’s unique paradigms, idioms, and syntax. Your primary focus will be on developing Go packages and programs that are scalable and maintainable. You will ensure that these Go packages and programs are well documented and has a reasonable test coverage. You will coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
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Ability to write clean and effective Godoc comments
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About:
Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life.
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- Naturally able to think critically and take independent decisions
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- Highly proficient with Microsoft Office (Excel, PowerPoint)
- Experience with agile project planning and management will be a plus
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- Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
- Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
- Ability to write/execute creative and project briefs and communicate technical info with ease.
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Remote, Full-time
Evaluation:
Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.
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Experience with test frameworks like JUnit, Mockito
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Experience in front end development using modern JavaScript frameworks and charting frameworks
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Full Stack Developer - Averlon