
Roles & Responsibilities:
- Providing timely and effective technical support to customers via various channels such as phone, email, chat, or in-person.
- Address customer inquiries, concerns, and issues regarding products or services.
- Guide customers through troubleshooting steps to diagnose and resolve technical problems.
- Analyze customer issues to determine root causes and provide effective solutions.
- Escalate complex technical issues to higher-level support or development teams when necessary, ensuring timely resolution.
- Develop a deep understanding of the company's products or services to effectively assist customers.
- Stay updated on product updates, features, and enhancements to provide accurate information to customers.
- Communicate technical information to customers in a clear and understandable manner, avoiding technical language when not necessary.
- Provide regular updates to customers regarding the status of their technical issues and expected resolution times.
- Ensure that customer inquiries and issues are handled with high quality and professionalism.
- Collaborate with cross-functional teams such as sales, product development, and quality assurance to communicate customer feedback and improve products and services.
- Assist in training new team members on product knowledge and support processes.
- Stay updated on industry trends, technologies, and best practices related to technical support.
Requirements
- Job Location: Jaipur, Rajasthan
- Experience: Fresher

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🕒 Experience: Minimum 2 Years
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We’re building a strong digital presence to drive real business growth. Join our creative team in Indore as a Digital Marketing Expert and help us lead impactful online campaigns.
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- Strong in SEO, Google Ads, and social media marketing.
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- Knowledge of Google Analytics and Meta Business Manager.
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- Email marketing, basic HTML/CSS, or WordPress experience.
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We’re looking for a Full Stack Developer who can design and develop production-ready web applications with excellent frontend user experiences and robust backend systems. You’ll work closely with our AI, product, and design teams to build interactive platforms connecting users with intelligent AI agents.
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In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.
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We’re looking for polyglot developers who love to code. You should have >3 years of experience building high-quality products. You should have the ability to write clean code and must’ve worked on one of Ruby, NodeJS, Golang or Python
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- Building reusable and platform specific components
- Translating designs and wireframes into high-quality code
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- Solid OOPS understanding.
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- Good time-management skills
- Great interpersonal and communication skills
ESSENTIAL DUTIES AND RESPONSIBILITIES
Actively participate in the exchanging of ideas and information within the department
Participate in rollout of new business system integrations.
Serve as escalation point for system and troubleshooting issues, assist in resolving production issues.
Participate in or lead solution design sessions.
Ability to work effectively under pressure with changing priorities and tight deadlines
Provide technical advice, code reviews and assistance to other programmers.
Write complex integration solutions, optimized data extracts, updates and interfaces.
Interface with functional specialists to ensure solution design and integrity.
Devise sample input data to test accuracy of program.
Observe or runs test of program using sample or actual data, assist in user acceptance training.
Understand and embrace the global IT strategic direction
Adhere to all safety and health rules and regulations associated with this position and as directed by
superior.
Proactively organize verbal and written ideas clearly and use an appropriate business style
Be effective and consistent in providing regular updates to appropriate managers
Communication:
Ask questions; encourage input from team members
Able to work with and participate within a small multicultural professional team.
Provide regular updates to appropriate managers
Confer with reporting manager on complex or unusual situations
Maintain a thorough knowledge and in-depth field experience regarding emerging or job technologies
required to fulfill the job, this could include formal or self paced professional development. Participate in
the exchange of ideas and information within the department
Offer new ideas and suggestions for improvement. Identify and implement new practices and
processes that are “best in field”
Requirements:
KNOWLEDGE REQUIREMENTS
Experience in analysis, design, coding, and implementation of enterprise integration solutions.
Experience with webMethods components: Integration Server, Broker, Trading Networks, and SAP
Adapter. webMethods 10.x version preferred.
Experience with RosettaNet PIP’s and standards.
Experience with EDI Standards (ANSI X12) and AS2 protocols
Experience with XML/JSON and webservices (SOAP/REST).
Experience with PL/SQL.
Experience with FlatFile processing & SFTP
General understanding of scalability and high-availability systems.
Excellent communication/documentation skills
Experience in system administration a plus.
Experience with environment upgrading a plus (eg. version 9.X to 10.X)
EDUCATION & EXPERIENCE REQUIREMENTS
B.E./B.Tech/M.Tech/MCA
7 to 8 years experience in a relevant IT position OR equivalent external work experience
WORKING CONDITIONS
Location: Nodia
Travel requirements: Domestic and/or International, up to 10%.
Climate controlled office environment during normal business hours.
DDL & DML knowledge
AIX knowledge
Security domain will be good
Ticketing tool, networking environment
- Build hypotheses: It starts with identifying the problems by doing in-depth research with customers and cross-validating it with data analysis. We are razor-focused on solving the right problems:
- Identify solutions: You will be defining the requirements and working with a cross-functional team from design, engineering, business, marketing, and support. You will identify solutions that truly solve the user problem keeping business interests in mind
- Launch and iterate: No product is truly world-class in the first launch. Your job is not just to launch new products but also to work closely with other teams to ensure the go-to-market is completed from all sides. Additionally, you will also balance new product launches with iterating on existing products ensuring that you pick the ones that are most impactful
- Build roadmap: You will always have a roadmap for your product and you will constantly update the roadmap taking into account the rapid change of business dynamics as well as user behavior and segments that we would go after
- Help build the team: Participate in hiring cross-functional team members for different roles
You are a right fit if:
- You understand technology, but love customer-first & business-first thinking
- You are comfortable working hands-on in a fast-paced start-up environment
- You are good at problem-solving and have an analytical and data-driven approach to day-to-day work
- You have prior work experience in the tech-driven lending business
- You are in love with Bangalore weather and would enjoy working here :)
Why should you work with us?
- Work in one of the most exciting start-up sectors
- Opportunity to create impact for the blue-collar workforce
- Unique and unsolved problems for the unique customer segment to work on
- The non-hierarchical, flat, and transparent culture where we also have lots of fun
- Pay at par with market salaries










