End User Support Engineer / IT Engineer

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Location: Bangalore

Function: Software Engineering → Backend Development

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Unstop (Formerly Dare2Compete) is looking for Frontend and Full Stack Developers. Developer responsibilities include building our application from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.

Responsibilities of the Candidate:

• Write well-designed, testable, efficient code by using the best software development practices
• Integrate data from various back-end services and databases 
• Gather and refine specifications and requirements based on technical needs
• Be responsible for maintaining, expanding, and scaling our products
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• End-to-end management and coding of all our products and services
• To make products modular, flexible, scalable and robust

Our Tech Stack: 

• Angular 10 or later
• PHP Laravel
• NodeJS
• MYSQL 8
• NoSQL DB
• Amazon AWS services – EC2, WAF, EBS, SNS, SES, Lambda, Fargate, etc.
• The whole ecosystem of AWS

Required Experience, Skills, and Qualifications:

• Freshers and Candidates with a maximum of 10 years of experience in the technologies that we work with
• Proven working experience in programming – Full Stack
• Top-notch programming and analytical skills
• Must know and have experience in AngularJS 2 onwards
• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object-Oriented Programming and web application development
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques
• B.Tech in Computer Science or a related field or equivalent

Salary: As per industry benchmarks. This won’t be a restriction for the right candidate.

POSITION OVERVIEW : .NET Developer will be responsible for development, re architecting and enhancing custom .Net portal applications based on specifications and integrate it with various other surround applications

1. Investigate and identify problems and user requirements
2. Unit test Applications
3. Develop system documentation and provide assistance with user documentation
4. Support development and enhancement of software lifecycle development processes including waterfall, agile, DevOps Specific

Job Responsibilities

1. Perform development of complex software applications
2. Write code across the full stack
3. Perform analysis of requirements and design
4. Create and execute unit tests and perform basic systems testing
5. Participate in peer code reviews and technical meetings
6. Mentor engineers in coding practices and process
7. Work in an Agile Scrum team process, collaborating closely with fellow developers, DBAs, QA, team leads, and stakeholders
8. Troubleshoot and support system and application problems

Required Skills 

• Minimum 5+ years of experience in the application development using .NET full stack
• 2+ years of experience in software development using Microsoft stack (C#, ASP.NET, SQL Server, etc.)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Excellent knowledge of HTML, CSS, JavaScript, JQuery, SQL, and Web Services
• Excellent knowledge of modular and object-oriented programming techniques

Desired Skills & Experience

• Exposure to full stack Azure development
• Graduate Degree preferred, BS in Computer Science (or related field)
• Experience with Agile development processes, methodologies, and tools
• Excellent understanding of Object-Oriented software design
• Understanding of Test-Driven Development
• Aptitude and desire to learn new technologies
• Able to communicate complex technical concepts to company stakeholders in an easy-to-understand manner
• Comfortable working independently and in a team environment
• Expert knowledge of database interface management languages
• Excellent knowledge of modular and object-oriented programming techniques
• Strong written and verbal communication
• Excellent interpersonal skills.

Are you an experienced, ambitious Software Developer looking for a challenging role where you can learn and grow a lot more?

We are looking for motivated technical leads with skills in PHP-based frameworks to come to join our fast-paced, fun, and rewarding agile team of professionals.

If you are passionate about technology, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for!

Responsibilities: 

• Technical Leads to provide solutions to technical issues, and are responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements 
• Determining project requirements and developing work schedules for the team.
• Delegating tasks and achieving daily, weekly, and monthly goals. 
• Liaising with team members, management, and clients to ensure projects are completed to standard.. 
• Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. 
• Keeping up-to-date with industry trends and developments. 
• Updating work schedules and performing troubleshooting as required.
•  Writing progress reports and delivering presentations to the relevant stakeholders.
• Framework Conduct peer-reviews and lead reviews and provide feedback.
• Develop, maintain, troubleshoot, enhance and document
  
  

Requirements: 

• 6+ Years of IT industry experience 
• Sound knowledge of PHP Based frameworks (Word press, Laravel, Drupal, Codeigniter JavaScript, HTML, CSS 
• Ability to manage multiple projects and juggle priorities 
• Hands-on experience with SQL/MySQL schema design, SOLID principles, REST API design 
• Sound knowledge of estimation technique & design patterns 
• Excellent technical, diagnostic, and troubleshooting skills 
• Excellent communication, motivational, and interpersonal skills
  
  Perks & Benefits:
  
  
• Work from home/hybrid
• 5 days working 
• Leave compensations 
• Flexible working hours 
• Exposure to the international market
• Medical Insurance

1. Research for incomplete information in our database from search engine.

2. Enter specific and right data into our databases.

3. Keep information confidential.

Job description:

Passion for building and delivering great software with a strong sense of ownership.

• Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-

     Good understanding of IIS configuration

• Strong experience with Build and Release, Agile processes and Estimation/Planning-
  
  Exposure to New Relic or similar tools to optimize web application performance
  Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
  Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)