Desktop Support Engineer

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Sales Team Leader to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

• Lead, manage, and mentor a team of inbound Business Consultants to achieve monthly revenue targets.
• Conduct daily stand-ups, pipeline discussions, and deal reviews to ensure effective conversion.
• Monitor individual performance through CRM dashboards and ensure process adherence.
• Track and report key performance metrics (calls, demos, closures, revenue).
• Drive team performance for consistent achievement of MRR and closure numbers.
• Ensure timely and high-quality follow-ups with all inbound leads.
• Support team members in deal negotiation, closure, and retention of key customers.
• Identify skill gaps and work with L&D to enhance sales capability and product knowledge.
• Conduct regular role-plays, feedback sessions, and performance improvement discussions.

Qualifications

• Experience: 3–6 years in B2B Inside Sales / SaaS Sales with at least 2 years of proven experience in leading a sales team.
• Must Have: Prior experience in handling inbound sales processes and achieving monthly revenue targets.
• Strong understanding of CRM systems (preferably Zoho or similar).
• Excellent communication, analytical, and leadership skills.
• High ownership mindset with the ability to drive results under pressure.
• Experience in cloud telephony, SaaS, or communication technology will be an added advantage.

Additional Information

• High-growth work environment
• Fixed salary + attractive performance incentives
• Opportunity to work on impactful SaaS solutions

Job description

We are seeking an experienced Frontend Developer to join our team, responsible for building fast, scalable, and maintainable web applications. The ideal candidate will have a strong proficiency in HTML, CSS, JavaScript,Flutter and relevant frameworks, with a passion for creating intuitive and engaging user interfaces.

Key Responsibilities:

- Design and develop responsive, mobile-first UI components and features

- Write clean, modular, and reusable code

- Collaborate with backend developers and designers to integrate APIs and design assets

- Implement accessibility and web performance optimization techniques

- Troubleshoot and debug frontend issues

- Stay up-to-date with industry trends and emerging technologies

- Participate in code reviews and contribute to the improvement of the codebase

Requirements:

- 3+ years of experience in frontend development

- Strong proficiency in HTML, CSS, JavaScript, and relevant frameworks (e.g., React, Angular, Flutter)

- Experience with build tools like Webpack, Gulp, or Grunt

- Knowledge of version control systems like Git

- Excellent problem-solving skills and attention to detail

- Strong communication and collaboration skills

Nice to Have:

- Experience with modern frontend build tools and workflows

- Familiarity with backend technologies and APIs

- Knowledge of web performance optimization techniques

- Experience with accessibility guidelines and best practices

Responsibilities:-

Claim Follow-Up: Review and follow up on unpaid or denied claims with insurance companies, providers, and patients to secure timely payments.

Customer Communication: Conduct professional follow-up calls and emails to resolve outstanding balances, answer inquiries, and clarify billing issues.

Documentation: Maintain accurate and up-to-date records of all communications, payment arrangements, and claim statuses in the billing system.

Dispute Resolution: Investigate and resolve discrepancies related to payments, denials, and adjustments, collaborating with relevant departments as necessary.

Reporting: Generate and review reports on accounts receivable aging, collections progress, and trends to provide insights for management.

Compliance: Ensure adherence to healthcare regulations, billing guidelines, and company policies related to accounts receivable.

Collaboration: Work closely with the billing and coding teams to ensure accurate processing of claims and timely resolution of issues.

Role & Responsibilities

Achieve Revenue and Market Share Targets:

Develop and implement effective sales strategies to meet or exceed revenue targets.

Identify and capitalize on new business opportunities to expand market share.

Customer Engagement and Relationship Management:

Identify and develop relationships with key accounts and potential customers.

Set up product demonstrations, discuss technical solutions, and manage complex negotiations to secure contracts.

Market Analysis and Strategic Planning:

Analyze market trends and competitors to identify growth opportunities.

Provide regular sales reports and forecasts to the Director of Sales, highlighting performance and strategic insights.

Cross-functional Collaboration and Seamless Execution:

Collaborate with internal stakeholders (operations, finance, customer service) to ensure seamless execution of sales plans.

Partner with customers during the initial days of product usage to ensure faster adoption and a smooth handover to account managers, ensuring a seamless customer experience.

Key Skills:

            Programming Languages: C#, VB.NET

            Server-Side Technologies: ASP.NET

            Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web

             Sockets

            Database: SQL Server

            Knowledge on below concepts/technologies is an added advantage

            - Cloud Platforms: Azure / Google

            - NodeJS, Mongo DB

            - Redis, RabitMQ, MQTT, Kafka

            - Concept of Continuous Integration / Continuous Deployment

Key Deliverables: Writing codes as per the requirement.

Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry.  Excellent communication skills are a must. IT background preferred.

JD

1. Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
2. Locate the right person in the organization and Make the first pitch
3. Send solutions and Services marketing collateral/ material over email
4. Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer. 
5. Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team 
6. Use our sales CRM tool, and update it at every step of the process.
7. Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
8. Validate Leads by following our Sales qualification process
9. Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.

We are looking for someone who wants to assume team and project handling responsibilities; someone who is seeking better stability and work-life balance without compromising on growth.

- Minimum 2+ years of hands-on experience in Android & Flutter development.

- Strong in Java Programming and OOPS Concepts.

- Knowledge of problem-solving, multi-threading and complexity analysis.

- Experience with design patterns like MVVM, Provider etc.

- Experience in Android application development experience using Java, Kotlin & Flutter.

- Design and develop Mobile applications using Flutter.

- Must be able to deploy app in Play store & App store.

- Expert in Android User Interface Development and Understanding of best practices for the same.

- Independently drive the development of Android-based applications.

- Ability to work with web services on the Android platform (consuming REST/SOAP APIs) and related underlying technologies (JSON, XML).

- Self-driven and able to work with minimal direction.

- Problem-solving expertise in critical steps.

- Hands-on experience with Android studio & Gradle build system.

- Knowledge of Linux, Git, Relational Databases, XML and JSON is a must.

- Hands-on practice with CI/CD tools

- Memory optimization and Debugging skills.