Care Infotech
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The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.
Key Responsibilities:
- Install, configure, and troubleshoot desktops, laptops, and peripherals.
- Provide first-level support for software, hardware, and network-related issues.
- Assist users with operating system, application, and connectivity problems.
- Perform system updates, patch installations, and regular maintenance.
- Maintain and manage IT assets, ensuring proper documentation.
- Troubleshoot and resolve printer, scanner, and other peripheral issues.
- Support remote users through phone, email, or remote desktop tools.
- Collaborate with IT teams to escalate and resolve complex technical issues.
- Ensure security protocols and best practices are followed for system safety.
- Document solutions, processes, and user issues for future reference.
Required Skills:
- Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
- Experience with Microsoft Office, email configurations, and software installations.
- Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
- Hands-on experience in troubleshooting hardware components.
- Familiarity with Active Directory, user account management, and system policies.
- Good problem-solving and communication skills.
- Ability to work independently and handle multiple tasks efficiently.
Experience & Qualifications:
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 1-2 years of experience in desktop support or IT helpdesk roles.
- Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
L2 Network Engineer (NOC - Operation & Monitoring)
We are looking for experienced L2 Network Engineers to join our NOC (Network Operations Center) team. The ideal candidate should have 3+ years of experience in IT networking with expertise in troubleshooting, configuration, and monitoring of network devices.
Job Details:
- Location: Sec-24, Noida, UP
- Working Hours: 9:30 AM – 6:30 PM
- Support Days: Monday to Saturday
- Experience Required: 3+ years in IT Networking
- Education: B.Tech / MCA (Passing year 2021, No distance learning)
- Certifications: CCNA / CCNP
- Salary: ₹3.0 - ₹3.6 LPA
Key Responsibilities:
- Monitor and manage network performance to ensure smooth operations.
- Troubleshoot and configure routers, switches, and other network devices.
- Work with ITSM tools for incident and problem management.
- Analyze and resolve network issues related to IP addressing, subnetting, VLANs, and routing protocols (OSPF, BGP).
- Implement security policies, access controls, and network configurations as per company standards.
- Support and optimize LAN/WAN infrastructure to ensure minimal downtime.
- Configure and manage MPLS, SD-WAN, and VLAN Trunking Protocol (VTP).
- Handle STP (Spanning Tree Protocol), Inter-VLAN Routing, and SNMP monitoring.
Technical Skills Required:
- Networking Protocols: OSPF, BGP, MPLS, ICMP, SNMP
- Network Components: Routers, Switches, Firewalls, Load Balancers
- IP Addressing & Subnetting: IPv4, IPv6, CIDR
- Network Monitoring & ITSM Tools: Experience with at least one tool
- LAN & WAN Technologies: VLAN, Trunking, Inter-VLAN Routing
- Security & Management: Access Control, SNMP Monitoring, Community Strings
Who Should Apply?
- Candidates with strong troubleshooting and network configuration skills.
- Those looking to grow in NOC operations, network monitoring, and L2 network support.
- Individuals with a CCNA/CCNP certification and experience in handling enterprise-level networks.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Overview:
A Desktop Support Engineer is responsible for providing technical assistance to users, troubleshooting hardware and software issues, and ensuring the smooth operation of computer systems. They install, maintain, and support IT infrastructure, including desktops, laptops, printers, and network devices.
Key Responsibilities:
- Technical Support: Provide first-level support for hardware, software, and network issues.
- Installation & Configuration: Install, configure, and maintain desktops, laptops, operating systems, and applications.
- Troubleshooting: Diagnose and resolve system errors, application failures, and connectivity issues.
- Network Support: Assist with basic networking issues such as internet connectivity, VPN setup, and LAN/Wi-Fi troubleshooting.
- Security & Updates: Ensure system security by updating antivirus software, installing patches, and following IT security protocols.
- User Assistance: Provide guidance and training to end users on IT best practices.
- Peripheral Support: Manage printers, scanners, and other office peripherals.
- Documentation: Maintain records of IT assets, support requests, and resolutions.
Required Skills & Qualifications:
- Education: Diploma/Bachelor’s degree in IT, Computer Science, or a related field.
- Technical Knowledge: Experience with Windows, macOS, Linux, Microsoft Office, and remote desktop tools.
- Networking Basics: Understanding of LAN, WAN, IP addressing, and DNS.
- Problem-Solving: Strong troubleshooting and analytical skills.
- Communication Skills: Ability to interact with non-technical users and explain solutions clearly.
- Certifications (Preferred): A+, N+, MCSA, CCNA, or other relevant IT certifications.
Work Environment:
- On-site or remote support depending on company policies.
- May require flexible hours or on-call support for urgent issues.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Summary:
A Desktop Support Engineer is responsible for providing IT support, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop and laptop systems in an organization.
Key Responsibilities:
* Install, configure, and maintain Windows, macOS, and Linux operating systems.
* Troubleshoot hardware and software issues on desktops, laptops, and peripherals.
* Provide technical support for printers, scanners, and other office equipment.
* Assist users with network connectivity issues (Wi-Fi, LAN, VPN).
* Manage user accounts, passwords, and security settings in Active Directory.
* Respond to and resolve IT support tickets efficiently.
* Perform system updates, patches, and security checks.
* Train employees on basic IT troubleshooting and best practices.
Skills & Qualifications:
* Education: Diploma/Bachelor’s in IT, Computer Science, or related field.
* Experience: Minimum 1+ year in IT support or desktop engineering.
* Technical Skills: OS troubleshooting, hardware repairs, networking basics, and software installations.
* Soft Skills: Strong problem-solving, communication, and customer service skills.
Work Environment:
* Typically an on-site role in offices, IT firms, or support centers.
* May require shift-based work or on-call support.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
A Desktop Support Engineer is responsible for providing technical support for computer hardware and software issues in an organization's desktop environment. The role involves assisting employees with troubleshooting, maintaining, and resolving issues related to their desktops, laptops, and peripherals.
Job Summary:
- Hardware Support:
- Install, configure, and maintain desktops, laptops, and peripherals (printers, monitors, etc.).
- Perform hardware repairs and upgrades.
- Software Support:
- Troubleshoot and resolve software-related issues, including OS installations, software updates, and application support.
- Ensure proper functioning of office productivity software (MS Office, etc.) and enterprise applications.
- Network Support:
- Provide assistance in connecting workstations to the company network and resolving connectivity issues.
- Troubleshoot network-related issues on desktops and laptops.
- User Support:
- Assist employees with troubleshooting technical problems, including login issues, system crashes, and application errors.
- Offer guidance on proper system usage and IT best practices.
- System Maintenance:
- Regularly update and patch desktop systems to ensure security and functionality.
- Backup important files and data as per company policy.
- Documentation:
- Maintain logs of issues, solutions, and configurations for future reference.
- Document common problems and resolutions for knowledge-sharing purposes.
- Customer Service:
- Provide excellent customer service and maintain a professional demeanor when dealing with users' technical issues.
Key Skills:
- Technical Knowledge: Proficient in desktop operating systems (Windows, Mac OS, Linux) and office software.
- Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
- Communication: Strong verbal and written communication skills to interact with end-users.
- Networking Basics: Understanding of network configurations and troubleshooting.
- Time Management: Capable of handling multiple requests and prioritizing tasks.
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About the company
About Us
Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life.
Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast.
Guiding Principles
- Living and breathing our guiding principles on a daily basis is key to success at Incubyte:
- Relentless Pursuit of Quality with Pragmatism
- Striving for exceptional quality without losing sight of practical delivery needs.
- Extreme Ownership Taking full responsibility for decisions, work, and outcomes.
- Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths.
- Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’.
- Invite, Give, and Act on Feedback
- Creating a culture of timely, respectful, actionable feedback for mutual growth.
- Ensuring Client Success Acting as trusted consultants and focusing on delivering true value and outcomes for clients.
Job Description
This is a remote position
Experience Level
This role is ideal for engineers with 5+ years of total experience, including strong hands-on software development experience and 1+ year of technical leadership experience, with a proven track record of shipping complex projects successfully.
An experienced individual contributor and leader who thrives in large, complex projects with widespread impact.
Role Overview
As a Senior Engineer, you’ll ensure that projects don’t just get built — they get shipped. You’ll be the driving force behind architecture design, technical decision-making, project delivery, and stakeholder communication.
A Senior Craftsperson is a multiplier for any team:
- Able to independently own ill-defined, highly ambiguous projects.
- Thinks holistically across Product, Design, Platform, and Operations to deliver highly impactful solutions.
- Shapes roadmaps to tackle complex problems incrementally.
- Raises the quality, correctness, and suitability of their team’s work, with visible impact across their business domain and beyond.
- Strong mentor, role model, and coach for other engineers.
If you take pride in shipping high-quality software, mentoring teams, and creating an environment where engineers can thrive, we’d love to hear from you.
What You’ll Do
- Lead projects end-to-end, from architecture to deployment, ensuring timely, high-quality delivery.
- Collaborate with Engineering and Product Managers to plan, scope, and break work into manageable tasks.
- Always know if the project can ship, with clear trade-offs when needed.
- Drive technical decisions with a shipping-first mindset and active participation in key meetings.
- Maintain deep knowledge of your services, identifying risks and creating mitigation strategies.
- Review code for quality and best practices, mentoring engineers to improve their craft.
- Communicate clearly with stakeholders, set realistic expectations, and build trust.
- Support and guide engineers, helping unblock issues and foster collaboration.
- Anticipate challenges, prepare fallback plans, and facilitate problem-solving.
- Keep documentation accurate, up-to-date, and accessible.
You will also:
- Lead highly ambiguous projects of critical business impact, balancing engineering, operational, and client priorities.
- Link technical contributions directly to business impact, helping the team and stakeholders align.
- Contribute meaningfully to team goals, with visibility into business objectives over multiple quarters.
- Ensure safe rollout of new features through incremental releases, monitoring, and metrics.
- Anticipate and mitigate risks across connected systems, ensuring minimal operational impact.
- Proactively improve system quality and longevity while leveling up those around you.
- Shape roadmaps, vision, and practices of the engineering discipline, influencing both your team and the wider business.
Requirements
What We’re Looking For
- 5+ years of software development experience, with strong architectural design skills.
- Strong hands-on experience with Python and PHP (must-have) and react.js (good-have).
- 1+ year in a technical leadership role, managing pods or cross-functional teams.
- Proficiency in system design, service ownership, and technical documentation.
- Strong experience with code reviews and quality assurance practices.
- Proven ability to communicate effectively with technical and non-technical stakeholders.
- Track record of delivering complex projects on time.
You will also bring:
- Ability to own large, complex projects with widespread impact.
- Demonstrated influence beyond the immediate team, shaping outcomes across a business domain.
- Strengths in stakeholder management and navigating complex scenarios.
- Skills in deliberate discovery to uncover unknowns and design solutions that succeed in real-world conditions.
Benefits
What We Offer
Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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